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This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

Third Week of January 2019

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Real Copier Sales

My second appointment of the day proved to one of the most enjoyable appointments I've had in recent memory. It was with an existing account that was in the last 3 months of a 36 month lease for an A3 color MFP. The account only has one, but so do most of my accounts. I'd like to say I flourish with onesies and twosies.... more here

View These Awesome Copier Threads Below

Konica Minolta Expands Enterprise Content Management Portfolio with the ECM Business Segment Purchase from ThoughtTrace, Inc.

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industrial and commercial print solutions.Konica Minoltahas been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for 11 consecutive years, and is proud to be ranked on theForbes 2017 America's Best Employers list. The World Technology Awards recentlynamed the company a finalist in the IT Software category. KonicaMinolta, Inc. has been named to the Dow Jones Sustainability World Index for six consecutive years. It partners with its clients to give shape
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Konica Minolta Again Ranked #1 in Brand Loyalty in Brand Keys’ 2019 Customer Loyalty Engagement Index

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consultancy, publishes this annual syndicated study, which examines clients’ relationships with 822 brands in 90 categories. According to the 2019 Brand Keys Customer Loyalty Engagement Index, Konica Minolta has been recognized for Brand Loyalty in the “MFP Office Copier,” (multifunction printer), category. Brand Keys’ 24th annual Customer Loyalty Engagement Index and research consultancy identifies brands that are best able to engage clients by meeting or exceeding their expectations, thereby creating
Blog Post

A Recent Copier Appointment That Went From Bad to Good

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seriousness of the print quality for now. This existing client has many wide format ink based printers (can't tell you anymore), I explained that wide format printers only have two consumables which is ink and printheads, correct? Both agreed and I then went to explain how the print process works with laser based MFPs. I went into depth about how the process works for printing and then explained the major consumable components of the MFP. The last component I spoke about was the color transfer
Topic

Canon Named a Leader in IDC MarketScape: Worldwide Contractual Print & Document Services Hardcopy 2018-2019 Vendor Assessment

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, support/manage, and review, Canon's approach to Managed Document Services (MDS) is utilized throughout all the services and has been acknowledged as a successful methodology through this high ranking. From the printed page to the electronic document, Canon MDS provides a portfolio of custom services to help achieve business goals for improved serviceability, support and information accessibility. "Canon's broad solutions and services portfolio combined with its team of subject matter experts
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Get going and work at the same time with Kyocera Mobile Print

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close the deal. The ability to perform mobile printing provides the convenience of meeting client needs. Mobile printing, in the past, was fraught with difficulties. This was mainly because sending a document from a mobile device to a network printer was at best complicated. One could not even guarantee that documents of different file formats could be printed without any issues. A lot has changed in the last decade or so. Thanks to Kyocera mobile printing technology, you can print photos, pdfs
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Ricoh toner awarded Smithers Pira Certificate of Conformity for food safety

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, Vice President of Commercial Printing, Commercial and Industrial Printing Group, Ricoh Europe. “It supports our continuous drive to ensure PSPs are always in the best position possible to move into new sectors or embrace growing markets.” Smithers Pira completed the migration testing and set-off tests on polypropylene 30 micron film that were applied with self adhesive labels printed using Ricoh’s toner technology. Smithers Pira reported that no significant migration or set-off was observed
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Ricoh unveils Intelligent Devices and innovative technologies to meet the evolving needs of the digital workplace

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45ppm Color Copier MFP and a Winter 2019 Outstanding Achievement in Innovation award for Ricoh Intelligent Scanning. Much of Ricoh's value-add to both direct customers and dealers is based on tailored, scalable solutions that grow with each business to meet its unique needs," said George Mikolay , Keypoint Intelligence's Associate Director of Copiers/Production. "Dynamic Workplace Intelligence, and specifically RICOH Always Current Technology, takes that approach to the next level, giving
Topic

Ricoh enjoys double Buyers Lab Award win

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prints at a rate of 45 pages per minute offering scanning, copying, finishing, faxing and mobile printing support. The device is the first in a series to feature Ricoh’s new Always Current Technology, ensuring the technical capabilities of its products evolve in parallel with changing customer needs. David Sweetnam, Director of Research and Lab Services EMEA/Asia for Buyers Lab, says: “Ricoh’s commitment to empowering digital workplaces and building the tools to make it a reality are two of the
Blog Post

Wide Format Technology Update -The New Canon TM Series Wide Format Technical Series

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Wide Format Technology Update -The New Canon TM Series Wide Format Technical Series Having just completed one of our most successful quarters ever, I can confidently say that one of the main reasons for our sales success in Q4 was the new Canon TM Series printers and MFP systems. This series was introduced by Canon to replace the very successful 78x series which had anchored the Canon iPF wide format line for the last number of years. The 78x series was overdue to be replaced and the resellers
Topic

EFI rolls out new superwide VUTEk h5 and new Fiery DFE at Connect

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; Aberdeen Fabrics; Berger Textiles; Duplo; Enfocus; Esko; Highcon; Kodak; Konica Minolta Business Solutions U.S.A.; Lubrizol; MBM Corporation; OneVision; The Print and Graphics Scholarship Foundation; Print Speak; Printing United; Progress Software Corp.; Ricoh Americas Corp.; RISO; SpencerMetrics; Xerox and Zünd.
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PrinterLogic Announces Serverless Print Security Features for the Federal Market

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Verification) smart cards is important for multifactor authentication of secure print jobs. The company's solution is also HSPD-12 compliant. PrinterLogic developed a vendor-agnostic card reader that can be added to any existing network printer, allowing agencies to implement a CAC/PIV solution for their entire printer fleet without other modifications, or the need to replace perfectly good printers. "PrinterLogic's serverless CAC/PIV printing architecture works with any network printer, and overcomes
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New Fiery DFE and High-speed LED Inkjet Solutions Drive Growth at EFI Connect

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Commercial Solutions; Aberdeen Fabrics; Berger Textiles; Duplo; Enfocus; Esko; Highcon; Kodak™; Konica Minolta® Business Solutions U.S.A.; Lubrizol; MBM Corporation; OneVision; The Print and Graphics Scholarship Foundation; Print Speak; Printing United; Progress® Software Corp.; Ricoh® Americas Corp.; RISO; SpencerMetrics; Xerox® and Zünd®. Image Caption: EFI CEO Bill Muir at Connect 2019's opening keynote AboutEFI EFI™ is a global technology company, based in Silicon Valley, and is leading the
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Locks and Solutions for the new Ricoh IM Series

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Now Ricoh introduces the new IM Series, Copier Solution Shop follows with a complete range of Locks and Solutions. For info please check www.solutionconfigurator.com and for ordering go to www.copiersolutionshop.com
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Global Imaging Systems Rebranded as Xerox Business Solutions

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). XBS is a provider of business technology solutions. Its companies sell and service document management systems, including printers, multifunction devices and copiers, network integration services and software solutions. “XBS is an important piece of our growth strategy, as we continue to penetrate the lucrative and growing SMB market,” said Mike Feldman , president, Xerox Americas Operations. “By better leveraging the strengths of XBS and sharing best practices in areas such as software and IT
Reply

Re: Digital Copiers Drawings Market to Witness Huge Growth by 2023 | Leading Key Players: Konica Minolta, Matsu****a, Kyocera

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Interesting press release but WTF is Digital Copiers Drawings? Is it wide format or something else?
Topic

Demand High for Eco-friendly Copier Papers as Manufactures Race toward Sustainability Goals

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Copier paper is a light-weight paper that is used for writing, copying, or printing in commercial as well as consumer applications. Copier paper is an uncoated free sheet grade which could be used even in place of printing paper. Copier paper is obtained from virgin and recycled pulp. Recycle pulp is greatly used for obtaining copier paper by leading copier paper manufacturers such as Nippon Paper, Nine Dragons Paper, and Domtar Corporation. There are several developments witnessed in the
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Roland DGA Announces its First Direct-to-Garment Printer for On-Demand Personalization

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IRVINE, Calif. (PRWEB) January 17, 2019 Roland DGA Corporation, a leading provider of wide-format inkjet printers and 3D devices, has released the VersaSTUDIO BT-12 – an affordable direct-to-garment desktop printer ideal for printing directly on cotton-based products. The new VersaSTUDIO BT-12 makes printing directly on cotton* apparel and accessories easy, efficient, and cost-effective. With the BT-12, users can print full-color graphics, including photos, logos and text, directly on T-shirts
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Ricoh shifts production out of China

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As a result of the impact of the US-China trade war , the Japanese company has opted to move its production line out of the country in order to help reduce costs. As The Epoch Times reports , on 5 January 2019 Ricoh revealed that it would be relocating its printer production facilities from Shanghai and Shenzhen to a factory in Thailand, hoping to “restart production” there within two months. The reason for the move, given by an anonymous employee, was “cost-effectiveness.” However, Ricoh is
Reply

Re: Ricoh shifts production out of China

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also a big reason for the withdrawal of a large number of foreign investors amid China’s economic downturn.” The world is beginning to see China as an increasingly inhospitable place to do business. This includes the copier/ printer business as noted above by Ricoh. Lexmark is a 100% Chinese corporation at least 5% owned by the Chinese gov't. As a Canadian, China has wrongfully imprisoned two citizens and sentenced a 3rd Canadian to be executed. China has made at least two overt trade threats
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Digitech Systems Awarded Best Capture & Workflow Solution

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extraction. The Pick Awards honor the most impressive solutions reviewed by BLI during the evaluation period, and they are given in several categories. Other Winter Pick award recipients include Canon, Konica Minolta, and Xerox. “What an honor that PaperVision Capture has been recognized for the fourth time as a ‘Pick’ award winner by Buyer's Laboratory!” said HK Bain, CEO of Digitech Systems. “As the pace of business increases, it is important for companies to access the value in their information and
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Canon Announces IRISPowerscan

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MELVILLE, NY,Jan 15, 2019–With automated workflows a standard goal of enterprises undergoing digital transformation, Canon USA, Inc., a leader in digital imaging solutions, announces the availability of IRISPowerscan for use across Canon’s wide solutions portfolio. Utilizing the I.R.I.S. (a wholly owned subsidiary of Canon) platform along with Canon’s product portfolio, software, and services, IRISPowerscan can be optimized to work in both vertical and horizontal business processes to
Reply

Re: New Ricoh IM C6000_C5500_C4500_C3500_C2500

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Here's a link for everyone https://www.ricoh-usa.com/en/p...n-printer/_/R-418292 These are the Ricoh-USA web site, however nothing on config page yet
Reply

Re: New Ricoh IM C6000_C5500_C4500_C3500_C2500

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odd, this is the url for Ricoh Aficio League config https://ricohconfigurator.com/ nothing there for the new IMC series. Yet when you go here https://ricohconfigurator.com/...model=IM_C3000_C3500 the new IMC series is available
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Canon 525if/615/715

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I am pretty impressed with these machines. Have placed a few in the field and what a nice change from the old 400/500if. I am now looking forward to a color version. That could really be a game changer.
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Labeling companies announce strategic partnership

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Since 1980, Label Press said it has provided printed labels and tags as well as packing house solutions to the Australasian fresh produce industry. The company has partnered with LABELPAC, a company focused on fruit labeling technology and PLU labeling systems, to launch different options to PLU labeling requirements for the Australasian and New Zealand market. Label Press shared that it will use LABELPAC’s MOTOHEAD™ PLU labeler, which prints and applies labels that they claim are eco-friendly
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Pricing for Sharp MFP Voice Feature

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Can anyone share the MSRP or dealer pricing for Sharp's MFP Voice Solution (Amazon Alexa)?
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Re: Copier Dealers in the US

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Fisher I'm with you! I too had many accounts taken by Ricoh Direct who low balled price so low that some clients thought we were robbing them. After years of poor service and support I was able to get a few of then back
Reply

Re: New Ricoh IM C6000_C5500_C4500_C3500_C2500

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In Europe they will certainly use the 'old' numbers again, but now with IM (Intelligent Multifunctional) in front of it. Probably the same in the US. Locks and Solutions are already available for these machines.
Comment

Re: HP should Buy Xerox

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I am interested in your thoughts and data points that can confirm or deny that Lexmark OEM toner and OEM imaging unit yields tend to be, in the real world, often well below expected stated volumes. A real profit killer in cpc and MPS contracts.
Blog Post

How Well Are You Creating Visibility? My Journey To Outbound 2019!

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blogs, published over 50 articles and have spoken at events all over the United States, Canada and Australia. I've worked with sales leaders and their teams throughout the United States, Australia and Canada. I've infused excitement and proof that social integrated into the sales process does work if done from the heart. "I like to consider myself the biggest excuse remover out there!" SELLING FROM THE HEART September of 2018, Selling From the Heart... How Your Authentic Self Sells You was launched
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FUJIFILM RECEIVES ALUMINUM TARIFF TAX EXCLUSIONS

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FUJIFILM RECEIVES ALUMINUM TARIFF TAX EXCLUSIONS Hanover Park, Ill., January 23, 2019 – FUJIFILM North America Corporation, Graphic Systems Division announces tariff tax exclusions on its aluminum offset printing plates, currently making it the only major printing plate manufacturer in the U.S. to earn exclusion. Fujifilm has proactively worked with industry associations and the Federal Government to address the unintended consequences of the tariffs applied to the sales of aluminum offset
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EFI Connect Highlights New Opportunities for Customers with Leading Production Workflow Offering

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versions of EFI’sProductivity Suites , the print and packagingindustries’ leading end-to-end business and productionworkflow software offerings. For long-time Connect participants such as Heeter , a Canonsburg, Pennsylvania-based commercial printing business that uses EFI’s Midmarket Print Suite MIS/ERP workflow software and EFI Fiery ® digital front ends, Connect is a must-attend annual event, one that challenges employees and managers to conceptualize creative solutions for streamlined
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Epson Introduces Its Fastest Workgroup Scanner, Bolstering Its Commercial Document Scanner Portfolio

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starting in February. Both scanners include a three-year limited warranty with an Advance Exchange program featuring Next-Business-Day Replacement 8 . For more information and availability, please visit www.epson.com . About Epson Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, watches and
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Marco Expands in Wisconsin; Purchases Enterprise Systems Group

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their technology provider.” This is Marco’s seventh acquisition in the past year. In November, the company expanded to the East Coast with its purchase of Phillips Office Solutions, a copier/printer and document management solutions company headquartered in Middletown, Pennsylvania. Marco now has 1,430 employees and serves more than 35,000 customers from its 64 locations nationally. “Marco is a high-performing company that is committed to excellence and outstanding customer service,” said Roy Vande
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Converge Technology Solutions Acquires Software Information Systems, LLC

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for measures of performance prepared in accordance with IFRS such as net income. Adjusted EBITDA is defined as gross profit less selling, general and administrative expenses, and corresponds to income before income tax, depreciation and amortization, finance expenses, change in fair value of contingent consideration, transaction costs for acquisitions and other non-operating expenses. Management believes Adjusted EBITDA is an important indicator as it excludes certain items that are non-cash
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Altec Presenting, Exhibiting at SWK Technologies’ Empower Southwest User Conference

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LAGUNA HILLS, Calif. (PRWEB) January 15, 2019 Altec, a leader in enterprise document management and process automation solutions, today announced that the company will be participating as a premier sponsor at SWK Technologies’ Empower Southwest User Conference January 16. The one-day event in Tempe, Arizona will provide SWK’s Sage 100 customers with the latest in process automation and transformational technologies for your business. Warren D’Avirro, Midwest Sales Director for Altec will be
-=Good Selling=-

Today's Hacked

Hacked

  • JPMorgan Chase faces approximately 45 billion hacking attempts each day.
    • The number of hacking attempts on JPMorgan Chase has doubled compared to the previous year.
    • The bank invests $15 billion annually and employs 62 thousand IT experts to defend against cybercrimes.
  • A campaign targeting vulnerable Docker services deploys an XMRig miner and the 9hits viewer app on compromised hosts.
  • Hackers have breached the medical records at Crace Medical Centre, leading to a patient data breach.
  • LoanDepot customers are struggling to make mortgage payments after the California lender experienced a hack, with encrypted data.
  • The Securities and Exchange Commission (SEC) Chair Gary Gensler faces bipartisan backlash after the agency's social media account was hacked.
  • Two Russian nationals are charged in separate indictments with fraud and other offenses related to hacking campaigns.
  • Google's TAG research team has disrupted a malware campaign run by a Russia-linked hacking group.
  • A Russian hacking unit, tracked as "Cold River," is using a custom backdoor for the first time and has previously targeted U.S. nuclear facilities.
  • Fraudsters are using new techniques in a WhatsApp hacking scam to dupe people.
  • The Commission on Human Rights (CHR) expresses concerns over national security and integrity due to a series of hacking incidents against government agencies.
  • A list containing millions of credentials is distributed on a hacking forum, posing a security risk.
  • Naz.API credential stuffing list containing 70 million unique email addresses and old passwords found on a hacking forum.
  • Half of the fast-food restaurants in the USA are hacked simultaneously.
  • T-Mobile confirms customer data was hacked.
  • A 'nutrunner' wrench, with over 20 vulnerabilities, will be patched out in January as part of a security study by Nozomi Networks.


-=Stay Safe=-

Don’t Be Like Everyone else When Presenting Copier MFP Proposals (part seven)

  1. Add Some Blog Links

Do you need to get your point across and to the DM without being in front of the DM?  Then add a couple of blog links in your proposal that you think will be helpful for the client to pick you.

  1. If you can’t find blogs that will help your sales cause, then write them yourself! Linkedin is the perfect venue to store your blogs/stories without having to purchase a blog site.
  2. Content is still King and DM's will put value in your content especially when they become aware that you are the writer.
  3. I’ve been known to write special blogs for the product I’m offering. Once finished I can you use these blogs over and over.  The client or prospect will understand that you’re a winner because you take the time to inform clients and prospect.

-=Good Selling=-

Today's Hacked!

Hacked!

  • JPMorgan Hacking Attempts:

    • JPMorgan Chase & Co. is facing a significant increase in hacking attempts on its systems.
    • The number of daily hacking attempts has doubled to 45 billion per day.
    • This is a notable surge compared to the previous year.
    • Read more
  • Digital Traffic Sign Hacked:

    • A digital traffic sign was hacked, displaying antisemitic rhetoric.
    • Read more
  • UC Irvine Students' Online Forums Hacked:

    • Hackers targeted online forums used by UC Irvine students, posting extreme and disturbing videos.
    • Some students may have been hospitalized due to the content.
    • Read more
  • LoanDepot Mortgage Payments Struggle After Hack:

    • LoanDepot customers are facing difficulties in making mortgage payments after a hacking incident.
    • The company reported that its data was encrypted by an unauthorized party.
    • Read more
  • Tech Vulnerabilities:

    • A 'nutrunner' wrench, part of a security study, was unexpectedly hacked.
    • Ivanti VPNs were found to have zero-day flaws, leading to mass exploitation by hackers.
    • Read more | Read more
  • Widespread Hacking Scheme in Australia:

    • Thousands of Australian shoppers have fallen victim to a widespread hacking scheme.
    • Popular brands are affected, and a cybersecurity company has issued a warning.
    • Read more
  • Cooper Aerobics Hacked:

    • Dallas-based Cooper Aerobics has been hacked, impacting nearly 90,000 clients.
    • A notice has been filed, acknowledging the security breach.
    • Read more
  • Ohio Lottery Hacking Incident:

    • Erman Ayday, an assistant professor, discussed a recent "hacking incident" involving the Ohio Lottery.
    • Read more
  • Binge and The Iconic Hacked in Australia:

    • 15,000 Australians are affected after Binge and The Iconic faced hacking incidents.
    • The companies claim that their systems were not hacked, suggesting credential stuffing.
    • Read more

-=Stay Safe=-

ERP Systems: The Key to Business Efficiency

Understanding the impact of ERP (Enterprise Resource Planning) systems on business efficiency is crucial. It has become an indispensable part of the operational strategy for many organizations worldwide. According to a report by Allied Market Research, the global ERP software market is projected to reach $78.40 billion by 2026, growing at a CAGR of 10.2% from 2018 to 2026.

To begin with, ERP systems are comprehensive software solutions designed to manage and integrate all the processes and information flowing through a company. They combine all the functions of a business, including product development, manufacturing, sales, and marketing, into a single, streamlined system. Consequently, they eliminate data silos and improve information flow across the organization.

Improving Business Processes

The principal aim of ERP systems is to augment business efficiency. These systems are meticulously designed to streamline workflows and simplify complex processes. ERP systems eliminate the need for manual and time-consuming tasks, offering automation of routine operations.

As substantiated by a study from Panorama Consulting Solutions, a striking 95% of businesses reported an improvement in their processes post the implementation of an ERP system. The systems’ ability to save employees’ time and enable them to concentrate on strategic tasks, underscores its pivotal role in enhancing business processes.

In addition to automation, ERP systems provide real-time, actionable insights into business operations. This facilitates rapid decision-making, further bolstering the overall efficiency of businesses. In essence, an ERP system serves as the backbone of an organization, significantly boosting process efficiencies.

Boosting Productivity

ERP systems significantly contribute to the enhancement of organizational productivity. A key feature of ERP systems is their ability to automate manual and repetitive tasks, freeing up employees to focus on more critical, high-level functions.

According to a report by the Aberdeen Group, companies implementing ERP systems have witnessed an impressive 11% reduction in operational costs. By streamlining business operations and minimizing time-intensive manual processes, these systems contribute directly to increased efficiency and productivity.

Moreover, ERP systems reduce the likelihood of errors, which are common in manual data entry processes. By providing accurate, real-time data, these systems facilitate more precise decision-making and task execution, further boosting productivity levels.

ERP systems offer multifaceted benefits, including time savings, error reduction, and process optimization. All these factors converge to boost productivity, enabling businesses to accomplish more with fewer resources. The results are not just improved bottom-line performance, but also a more engaged and motivated workforce.

Enhancing Collaboration and Communication

ERP systems can significantly improve collaboration and communication across various departments within an organization. The integration of multiple business processes and departments into a single, unified platform fosters a cooperative environment where information flows freely and efficiently.

Seamless communication is critical to business success, and ERP systems aid in facilitating this by providing a central repository for all business data. Every department has access to the same accurate, up-to-date information, eliminating misunderstandings and communication barriers that can arise from using different data sources.

Furthermore, ERP systems enable team members to share and collaborate on documents, projects, and other tasks within the same system. This not only improves productivity but also enhances the quality of work as team members can provide immediate feedback and make real-time changes.

In essence, ERP systems act as a bridge that connects different departments, ensuring they work cohesively. The robust collaboration and communication tools these systems offer not only streamline workflows but also promote a more harmonious and efficient working environment, driving overall business efficiency.

Improving Data Accuracy and Accessibility

ERP systems markedly increase data accuracy and accessibility, acting as a reliable source for all business data. This helps mitigate the chances of errors and discrepancies, contributing to a more precise business model. A study from the Aberdeen Group emphasized that companies employing ERP systems saw a significant 33% decrease in the time required to make decisions.

The automation offered by ERP systems minimizes manual data input, reducing human errors and increasing data accuracy. This level of accuracy is crucial in driving data-supported decision-making and strategic planning, an integral part of modern business operations.

The accessibility provided by ERP systems allows for real-time data access for authorized personnel, irrespective of their location. This improved access accelerates decision-making processes, boosts departmental collaboration, and enhances overall business efficiency.

By acting as a consolidated, automated platform with real-time access, ERP systems significantly enhance data accuracy and accessibility. They act as a driving force behind efficient, data-driven decision-making, playing an essential role in modern business operations.

Streamlining Supply Chain Management

ERP systems play a crucial role in streamlining supply chain management. By integrating data from different functions, they provide a comprehensive overview of the entire supply chain. This transparency enables businesses to monitor and manage their supply chain more efficiently, reducing delays and enhancing productivity.

Moreover, ERP systems automate numerous supply chain processes, eliminating manual tasks and reducing the risk of errors. They also facilitate real-time tracking of inventory, orders, and deliveries. As a result, businesses can maintain optimal inventory levels, prevent stockouts or overstocks, and ensure timely delivery to customers.

ERP systems significantly streamline supply chain management. Through integration, automation, and real-time tracking, they enhance the supply chain operations’ efficiency, accuracy, and timeliness. Thus, ERP systems are essential for businesses seeking to optimize their supply chain and enhance overall operational efficiency.

Enhancing Customer Service

ERP systems significantly enhance customer service, a critical aspect of maintaining a competitive edge in today’s business environment. With a centralized database, ERP systems ensure all customer data is stored in one place. This data consolidation improves access to customer information, facilitating timely and informed responses to customer queries or issues. ERP systems, thus, equip customer service representatives with a 360-degree view of the customer, enabling them to provide personalized service.

In addition, ERP systems provide real-time insights into customer behavior and preferences. Businesses can predict future buying patterns and trends by analyzing purchase history and interactions. Consequently, companies can anticipate customer needs and tailor their offerings accordingly, creating personalized customer experiences. This deep understanding of the customer, enabled by ERP systems, elevates the customer service experience, resulting in increased customer satisfaction.

Moreover, ERP systems automate many customer service tasks, reducing response times and enhancing customer experience. They can manage multiple customer service channels, track customer interactions, and automate responses to common queries. This high level of automation enhances the efficiency of customer service operations and ensures a consistent and high-quality customer experience.

ERP systems play a pivotal role in enhancing customer service. By consolidating customer data, providing real-time customer insights, and automating customer service operations, businesses can deliver personalized, timely, and efficient customer service. As a result, they contribute to increased customer satisfaction and loyalty, underlining the significance of ERP systems in today’s customer-centric business landscape.

The Pivotal Increasing Role of ERP Systems

ERP systems are the linchpin of modern business efficiency, seamlessly integrating multiple functions to streamline operations and enhance productivity. They not only simplify business processes but also augment collaboration, improve data accuracy, and deliver an unparalleled boost in productivity. From augmenting customer service to streamlining supply chain management, ERP systems offer myriad benefits that translate into tangible business growth.

As the global ERP software market continues its robust growth trajectory, understanding and leveraging the full potential of ERP systems will be vital for businesses seeking sustainable success in a highly competitive landscape.

more about ERP and Power MPS

Today's Hacked!

Hacked

-=Stay Safe=-

ARCOA Expands West to Denver

ARCOA Expands West to Denver



Waukegan, IL. January 8, 2024 ARCOA announces they have opened a facility in Denver,Colorado. ARCOA’s commitment to expansion takes them West to the Rockies, providing remarketing services of off-lease and dealer traded-in office equipment. In addition, ARCOA provides an electronics recycling program to dealers known as eRaas (Electronics Recycling as a Service). This program allows dealers’ customers a safe and secure way to recycle their end-of-
use IT assets, while ensuring their data is properly destroyed.

In talking with copier dealers in this part of the country we saw a real need for regional support.” said Ed Spriegel, CEO of ARCOA. “A big thank you to our dealer and leasing partners for their help in making this expansion possible. We appreciate the ongoing support in this exciting endeavor.


ARCOA’s history began in 1989 with selling used copiers out of a garage in Beach Park, Illinois. Today they are a leader in the asset remarketing and electronics recycling industry with four locations including ARCOA’s headquarters and 100,000 square-foot operations hub in Waukegan, Illinois. We serve some of the country’s largest financial institutions, schools, and
corporations while continuing to be a resource to the local businesses, neighbors, and friends that made us who we are today.

Contact Information:
Brett Apold
ARCOA
(608) 719-7969
bapold@arcoausa.com
###

Today's Hacked!

Hacked!



Microchip in body, bank account hacked: Court says probe Mumbai man's claim - A man claims a hacker bugged him with a microchip, compromising his social media and bank accounts.



Lebanon's Beirut Airport Hacked To Flash Anti-Hezbollah Message - A Christian Lebanese Hacker group hacked the display screens of Beirut International Airport.



How to check if your account password has been hacked - Tips on checking if your account password has been compromised.



City of Peterborough's social media account on X hacked, taken over - The city's social media account @CityPtbo was hacked and renamed @JupiterExhanqe.



Why was the SEC slow on bitcoin ETF? A hacked tweet tells the tale. - Insights into the SEC's delay on bitcoin ETF revealed through a hacked tweet.



Ways to protect gadgets from hacking - Tips on effectively protecting your gadgets from hacking.



Russia hacked ex-MI6 chief's emails – what they reveal is more Dad's Army than deep state - Insights into the hacking of ex-MI6 chief's emails by a Russian group.



British Library starts restoring services online after hack - The British Library restoring services online after a cyber attack.



Probe Man's Claims Of Account Hacking Through Microchip In Body: Court To Cops - A court directs police to probe a man's claims of account hacking through a microchip in his body.



City's social media account on 'X' hacked - The City of Peterborough's social media account @CityPtbo hacked and renamed.



Alberta glass blower's business in jeopardy after Facebook account hacked, disabled - An Alberta glass blower's business in jeopardy after his Facebook account is hacked.



OpenAI, TikTok, X hunt insider threat specialists - OpenAI, TikTok, and X seeking insider threat specialists.



City of Peterborough's X (Twitter) account was hacked and renamed on Sunday - City of Peterborough's Twitter account hacked and renamed.



Celestia founder relives crashing CIA website and hacking Westboro Baptist Church in early years - Celestia founder Mustafa Al-Bassam discusses his hacking experiences.



"That's not cool!" - RiceGum responds after realizing his Twitter handle got hacked - RiceGum's Twitter handle got hacked, and he responds on January 15, 2024.

-=Be Safe=-

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