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This Week in the Copier Industry 15 Years Ago

This Week in the Copier Industry 15 Years Ago

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This Week in Copiers Fifteen Years Ago

First Week of Novmber 2009

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Real Copier Sales

This is a title of an article I'll be doing for a major industry rag. I have a few of my own and would like to hear from members for some of your funniest or most amazing stories. You will be recognized in the article for your contribution. Go ahead post it here, we should all have some good stories to tell!.... more here

Check Out These Great Copier Threads from Fifteen Years Ago This Week

Konica Minolta Receives Four 2009 Good Design Awards

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the Konica Minolta Technology Center in the Network/Business and Public Sector Computers, Peripherals Category, including: • bizhub® C652/C552/C452 Series and bizhub C360/C280/C220 Series of color multifunctional printers (MFPs - print, copy, fax, scan all-in-one system) • bizhub PRO® 1200/1200P/1051 Series of monochrome digital presses Based in Tokyo, the Konica Minolta Technology Center actively develops unique and cutting-edge technologies that will expand the world of imaging, on the basis of
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Konica Minolta's Universal Printer Driver Optimizes Printing Efficiency Across Entire

Art Post (Guest) ·
several manufacturers. Individual Child Drivers connect to model-specific Konica Minolta MFPs and Common Child Drivers connect to other Konica Minolta models and 3rd-party devices. Most recent Konica Minolta MFPs and desktop printers will enjoy full print functionality, while older Konica Minolta devices and third-party printers will also have a basic range of functionality. All devices also benefit from automatic detection and identification. Konica Minolta’s UPD is also the only printer driver
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Konica Minolta Receives Four 2009 Good Design Awards

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the Konica Minolta Technology Center in the Network/Business and Public Sector Computers, Peripherals Category, including: • bizhub® C652/C552/C452 Series and bizhub C360/C280/C220 Series of color multifunctional printers (MFPs - print, copy, fax, scan all-in-one system) • bizhub PRO® 1200/1200P/1051 Series of monochrome digital presses Based in Tokyo, the Konica Minolta Technology Center actively develops unique and cutting-edge technologies that will expand the world of imaging, on the basis of
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RICOH AFICIO MP 6001SP/MP 7001SP/MP 8001SP/MP 9001SP AWARDED BERTL’S FIVE STAR EXCEPT

Art Post (Guest) ·
functions, this Series earns BERTL’s prestigious award. With speeds of 60 pages per minute (ppm), 70 ppm, 80 ppm and 90 ppm, the Ricoh Aficio MP 6001SP/MP 7001SP/MP 8001SP/MP 9001SP Series helps customers raise productivity by allowing them to do more in less time. BERTL specifically tested large graphic prints, and the Series performed exceptionally well, further demonstrating that the devices can handle multiple types of jobs. With superior print and copy density, as well as excellent resolution in
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Dealer and Direct Branch Counts

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I'm compiling approximate breakdowns on the number of dealers, direct branches, and subsidiaries and I wonder if anyone can fill in some some blanks for me. Some of these figures are at least a year old, so hopefully those of you can shed some light on the figures or the blanks. Hopefully this info may be useful to some of you too... Dealers Canon 500 Xerox 500 Konica Minolta 400 Ricoh???? Sharp 440 Toshiba 300 Kyocera Mita 420 Direct: CBS 60 Konica Minolta/danka 150 sharp 10 TBS 50 Kyocera
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Xerox Expands Line of Printers

Art Post (Guest) ·
Nov 02, 2009 (Close-Up Media via COMTEX) -- XRX | Quote | Chart | News | PowerRating -- Architectural, engineering and construction companies, manufacturing firms and commercial print shops have a new option for their black-and-white technical documents: Xerox's Wide Format 6604 and 6605 Solutions, the company reported. Xerox said the compact new systems integrate 600 x 600 dpi copying, scanning and printing with an easy-to-use interface to ensure crisp, accurate image quality on jobs such as
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Kyocera Mita America Wins Most Reliable Multifunctional Product Line in Industry

Art Post (Guest) ·
., is a leading provider of computer-connectable document imaging and document management systems, including network-ready digital MFPs/printers, laser printers, color MFPs/printers, digital laser facsimiles, and multifunctional and wide format imaging solutions. Kyocera Mita America is a group company of Kyocera Mita Corporation. Kyocera Mita Corporation is a core company of the Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products
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A Funny Thing Happened on the way to the Copier Demo/Appointment

Art Post (Guest) ·
This is a title of an article I'll be doing for a major industry rag. I have a few of my own and would like to hear from members for some of your funniest or most amazing stories. You will be recognized in the article for your contribution. Go ahead...
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Are you selling these?

Art Post (Guest) ·
If so, I'd like to know more, how are sales, what type of environments for placements, reliability, quality, are the end users happy with them? Thanx
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Digital Imaging System Enhances Productivity and Color Output Quality

Art Post (Guest) ·
. When the print shop was established several years ago, it featured a small offset press. Later, the shop went digital and purchased a Ricoh black-and-white production copier along with a small Ricoh color printer. Faced with exploding growth of both membership and staff, the print shop had to outsource nearly all color printing. However, increased cost in outsourcing all color projects led the organization to the decision to bring all printing, including color materials, in-house which required an
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update on Canon Advance series

Art Post (Guest) ·
Just a heads up to everyone - Lois Trelor downloaded the driver for the new Canon advance series, and they now have what they call a "secured printing" function which works on the new Advance series products. It works the same way that Locked print does, where you insert a user name and password. This is new to this series of products.
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Mutoh Announces The NEXT Generation: ValueJet 1608HA Hybrid Printer

Art Post (Guest) ·
image quality with user-friendly features, says Brian Phipps, Director of Sales. Effectively and efficiently designed to increase productivity and can be used to print on both rigid substrates and roll to roll including car wraps. The ValueJet 1608HA prints directly onto corrugated plastics, polystyrene, PVC, acrylic, Polycarbonate, foam board, aluminum composite, banner, wall covering and more. A flatbed with brilliant results at a price you can afford, reaching speeds up to 120 sq/ft/hr in
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Re: GENERIC TONERS

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took every opportunity to emphasize the obsolescence of A3 MFP-Copiers (vs. A4 MFPs) before partnering up with Canon, looks like they are already willing to compromise.
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Printing from ADP

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We have a customer that would like to print from ADP to their MFP. ADP tells them they can only print to a printer that is connected with a parallel connection. Is this true? Does anyone have a work-around? Thanks!
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Printing Paper Descriptions

Art Post (Guest) ·
Printing Paper Descriptions 80# Gloss Text Standard glossy paper stock, about as thick as a light magazine cover. The shiny finish provides an excellent opaque base for rich process color printing. This is our most popular stock for: Brochures, Catalog Inserts, Flyers, Posters, etc. 100# Gloss Text Similar to the 80# gloss text, but 25% thicker and heavier, for a more substantial feeling piece. Standard Uses: Brochures, Information Sheets, Self-mailers, etc. 80# Dull/matte text This stock is
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Marlin Business Services Corp. Reports Operating Results (10-Q)

Art Post (Guest) ·
Marlin Business Services Corp. ( MRLN ) filed Quarterly Report for the period ended 2009-09-30. Marlin Business Services Corp is a nationwide provider of equipment leasing solutions primarily to small businesses. Marlin finances over 60 categories of commercial equipment including copiers telephone systems computers and certain commercial and industrial equipment. Marlin Business Services Corp. has a market cap of $88.2 million; its shares were traded at around $7 with a P/E ratio of 43.8 and P
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Ricoh Color Scanner (Need Help)

Art Post (Guest) ·
Does anyone know what the scan image area of the Ricoh Color Scanner is? The launch book is vague, it state it can take a document 44 inches wide, need to clarify for an account. HELP!
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Updated info on Fiery printing with GW scanning

Art Post (Guest) ·
Team, Please pass along to your teams. Here is some updated info that will be inlcuded in the. latest Fiery Club ppt. The newest AP/AT products support GW scan which is through the E-3100 and the E-5100. The C6000/C7500 use the E-7100 and the ProC550EX/C700EX use the E-8100 both of which do not allow GW scan and Fiery printing. The new Venus coming in FEB will use the E-7200 which will allow GW scan and Fiery print
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Re: GENERIC TONERS

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In legacy HW and MPS scenarios seems like using non-OEM toners makes the most sense. If MPS is ideally brand-agnostic, then why not the supplies too? So regardless what HP says, you know they are using generics in many of their own MPS accounts too. Plus there is a reason that Xerox sells third party Canon and HP cartridges right from its website! Does anyone know if MFRs have a way to ensure that their OEM toners are used in their channel MPS programs or otherwise? Any thoughts?
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Re: GENERIC TONERS

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quote: Originally posted by GIntel: So regardless what HP says, you know they are using generics in many of their own MPS accounts too. I'd be shocked if that's true. HP's (on the printing and imaging side anyway) entire business model is built around selling HP toner. As far as ensuring the use of OEM products, I've heard of a couple of programs from different manufacturers where you can sign up and there is a "price" and a "discount". If at any point in the program it's determined you are
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The New GEI 5636 by GEI WideFormat

Art Post (Guest) ·
500-foot-long media. It also gives users the ability to preview thumbnails before printing, allowing for better conservation of materials. The GEI 5636 also features an embedded color scanner, which makes sure that changes and additions are capture and circulated effortlessly. In addition, the external printer controller will interface with inkjet printers for complete colorcopy systems. "We are very pleased to provide our customers with such an exciting new product. The GEI 5636 has innovative
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Re: Personal Property Tax

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wyzguynyuk: We use GE and Great America. The problem with GE is that sometimes they would go back to the customer and say they under estimated and have to collect the difference, thereby defeating the purpose of including it. Great America's rates are higher, but there are no surprises. We've decided to include personal property tax in all leases for tax exempt customers. It is at this time at the sales persons discretion to include it on taxable customers. Sometimes the $1 buy-out is cheaper
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Re: RFP's Moving to Premium Service

Art Post (Guest) ·
Don't forget, RFP's move to the premium section next Sunday! Less than $2.00 per week get's you a six month membership, in the last month the P4P has posted over 40 RFP's, plus you get to download all of the quotes!!! Or, if you think you'd just like to donate, hit the premium membership at the bottom of the boards and we'll give you a BIG Thank you post on the boards. Good Selling Art

Sammy 6545 vs 6345

Art Post (Guest) ·
Differences between these units besides color touch screen? Did they ever get the job accounting feature working correctly? Does this unit have LAN fax, the DSM for Sammy wasn't sure? Thanx Art
-=Good Selling=-
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This Week in the Copier Industry 10 Years Ago

This Week in the Copier Industry 10 Years Ago

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This Week in the Copier Industry Ten Years Ago

First Week of November 2014

Kodak-Alaris_See-the-Diffreence-500x100Real Copier Sales (10 Years Ago)

Ever notice every time you walk your dog that he or she stops at every tree, telephone pole and fire hydrant, ever wonder what they're doing?

They're checking out the competition. Who's who, whose doing what, who was here and where ya been! Amazing that dogs can find all of that out in a few whiffs .....more here

Check Out These Great Copier Threads from Ten Years Ago This Week

Selling Copiers & MFP's "Running With the Big Dogs"

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! Here's some threads I've uploaded to the P4PHotel Message Boards , click the links and you'll be brought to the page. proposal Canon C5235.pdf Konica Minolta bizhub c654e pricing.pdf W3601 pricing from bid.pdf Ricoh MP C305SP proposal quote.pdf Sharp MX-M453N Pricing_Proposal.pdf The Print4Pay Hotel includes boards for Ricoh Family Group, Kyocera, KonicaMinolta, Sharp, Toshiba,Canon, Muratecand Xerox. -=Good Selling=-
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Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085

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November 05, 2014 02:00 ET Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085 SINGAPORE--(Marketwired - Nov 5, 2014) - Businesses can now meet their diverse needs with Konica Minolta's new colour production printer series -- bizhub PRESS C1100 / C1085 . Ideal for digital and commercial print environment, Konica Minolta Business Solutions Asia ensures that the latest two digital colour production printers deliver outstanding performance with first-rate
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Re: Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085

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These two units have launched in Canada and I suspect USA. I have attached the Spec sheet and Brochure.
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Re: Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085

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I have not been able to get the MSRP for this product yet. But I did find this review that does state MSRP at the bottom. I will give you MSRP when I have been able to get it. A Deeper Dive on Konica Minolta’s new bizhub PRESS C1100/1085 Posted on July 24, 2014 by Dave Erlandson | No Comments » In a previous blog article I reported that Konica Minolta has launched two new color presses: the bizhub PRESS C1100 and C1085. I now have some additional information to share about the presses. The new
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Re: Little Story About a Man Named Jed

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I hate situations like this when you spend your time working a deal and then everything goes silent and you get the we went the stupid route call. Over and over again I've found that IT guys are total email monsters. You can call 10 times...nothing. Throw out an email and bang they are back online. If you can get their I try to get their attention with the subject line with a problem statement included like "Current (Ricoh, Xerox, Kyocera) Copier Lease Due With Issues Pending" for example then
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Ricoh wins Digital PR Award for groundbreaking WorkIntelligent.ly site

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MALVERN, Pa. , Nov. 4, 2014 /PRNewswire/ --Ricoh Americas Corporation today announced that it has been named the winner of PR News' Digital PR Award for the best Microsite/Custom site for its WorkIntelligent.ly website. The honor comes on the heels of the site's recent recognition by the prestigious Content Marketing Awards (CMAs) in the Best Overall 2014 Editorial Website category, and recognizes "organizations that take risks, and make tremendous strides in demonstrating their understanding
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Konica Minolta Bizhub 4e Series

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I was looking at the new firmware for the Konica Minolta 4e Series MFP's and noticed that they will now support AirPrint for Apple i devices. This ability was available through the current PageScope Mobile App.I have installed the new firmware and got it working. It does work a lot better as you do not have to get your email or pictures through the PageScope Mobile App in order to print. One thing the PageScope Mobile App does allow you to do is scan back to your mobile device were AirPrint
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OnBase by Hyland Partners with Xerox to Help Organizations Become More Efficient

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. “We’ve been part of content management’s transformation for over 20 years, and now, more than ever, organizations must have easy, immediate access to information to remain viable and relevant,” said Bill Priemer, president and CEO, Hyland, creator of OnBase. “Joining forces with Xerox and tightly integrating their technology with our solutions is another step to improving how people work.” OnBase’s expertise in the ECM industry, combined with Xerox’s Next Generation Managed Print Services offering
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Ricoh honored at 2014 Oracle Excellence Awards

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focus was always on enabling access to information, whether for Ricoh employees, customers or partners. The success of this implementation further validates Ricoh's leadership in helping our employees and customers succeed in a new world of work. As a global technology leader, we are committed to having the most knowledgeable sales force in order to best serve our customers' evolving needs." Ricoh is a Gold level member of Oracle PartnerNetwork. For details on Ricoh's full line of products
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Re: Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085

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Do you have the MSRP on this system? Understand its from Canada
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World War II veteran brought copy machines to Grand Rapids

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veteran of both World War II and the Korean War, died Thursday, Oct. 30, at the Porter Hills Retirement Community. He was 90. Commercial Equipment Company, the Grand Rapids firm Reed founded in 1957, placed tens of thousands of copy and printing equipment in offices across West Michigan over six decades. The Thermo fax copier, the first model he sold, produced smelly paper that needed to be peeled back one copy at a time. Eventually the technology evolved to machines that could print in color, fax
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Little Story About a Man Named Jed

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you're not obligated to return a phone call? He went on to state that he doesn't check his phone because they are all sales calls! However, I do check emails. I thought, you rotten $#%!!!! I called this facility many times and you can't even get a person to pick up the dam phone, let alone find an or ask for an email address. Thinking about it, you know what, I probably should have asked my guy for his email address also. But who knew that this worker was not obligated to call an existing
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Canon USA Launches imagePRESS C60 Color Digital Press for Creative Community

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MELVILLE, NY—November 5, 2014—Canon U.S.A. announced the availability of the new imagePRESS C60 color digital press, ideal for advertising agencies, graphic design studios, packaging design and architectural firms. Targeting markets in which attention-grabbing print quality is a critical component to operating a successful business, the sophisticated features incorporated in the imagePRESS C60 will help produce the color accuracy, fidelity and consistency design professionals are seeking. “I’ve
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Re: Little Story About a Man Named Jed

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unbelievable deal when you didn't even ask for comparison numbers. I later find out they got a total of 8 machines, obviously on some type of managed print deal. This is something her predecessor didn't believe in and saw thru all of the hype. If anyone knows of a way to compete with these "unbelievable deals" please let me know.
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Alberta Health Services selects Lexmark for managed print services

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will provide AHS with managed services including business assessments, infrastructure optimization, asset management, proactive consumables management, maintenance service, software solutions, reporting and governance. Lexmark will deploy a standardized fleet of innovative printers and smart multifunction products (MFPs) across more than 900 AHS departmental locations, helping tostandardize AHS' existing print environment. Another key component of this MPS engagement is the reduction of AHS
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Kyocera CentraQ Pro and CentraQ Release

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fax usage by individual, device, or job code, which is ideal for cost recovery. Both apps protect sensitive information with a Secure Job Release feature that requires user authentication at the Kyocera MFP or printer — thus minimizing the risk of unauthorized access to documents. The apps also minimize “bottlenecks” by freeing users to output files from any networked, CentraQ enabled Kyocera device. “There are two key advantages to these powerful business apps,” says Danielle Wolowitz, senior
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Print Audit® Announces Integration with NewField IT CompleteView User Analytics

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Print Audit® Announces Integration with NewField IT CompleteView User Analytics November 4, 2014 Calgary, Alberta - November 4, 2014 - Print Audit®, the company that helps office equipment dealers grow their businesses, announced today that user print data gathered with Print Audit 6 now integrates with NewField IT’s CompleteView® User Analytics. Print Audit 6 is a suite of print management tools which captures 35 fields of information about each print job. The software tracks who printed
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AlphaGraphics Suwanee Drives Rapid Growth with an LED Production Printer from EFI

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that cannot withstand the heat of other curing or drying processes. Plus, the instant on/off LED lamps provide more consistent imaging with fewer wasted prints. The lamps also last longer than halide lamps employed in UV inkjet printers, reducing users’ consumables costs. The printer also is a greener option compared to other print methods, printing with virtually no VOCs. Plus the printer’s LED lamps can significantly decrease power consumption. “ We’ve been in the printing business since 1990
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Re: Kyocera taskalpha 2250 release date

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Yes it is the 2551ci. It's a little smaller frame than the faster TaskAlfa's with a good price point. Fits the "I don't do a lot of color" but would like to have it" prospect.
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Re: Little Story About a Man Named Jed

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I can't stand dealing with people like that. Such a pain in the ass. I recently had a lady who refused to see me when I came by, return my calls and return my emails. She went and bought a new machine from someone else but her lease had already renewed. She immediately started calling and emailing me about how to fix it. When I explained to her she didn't provide notice to the leasing company she said the lease wasn't valid because the person who signed it didn't work there anymore.... I...
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Re: Ricoh MP C305SP proposal quote.pdf

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It's not even dual side scan...would hate to reverse 500 sheets.
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Re: My Top 5 Secrets About Using Linkedin for Prospecting

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Czech: I have a P4P facebook, just don't use it. I have too much to on my plate with the site, LinkedIn and Twitter. I agree we should chat sometime!
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Re: Kyocera takes MFP panel to cloud

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@ Vince With the new version of Cloud Connect you can now print Google Docs. The first version you could only print PDF jpeg and tiff.
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Re: Should Ricoh Offer a Rebate When Dealers Buy the New Smart Op Panel?

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We have probably put it on 3 machines since it came out andthe funny thing was it was our sales rep who is almost 70 years old. He loves that panel.My younger guys could care less it seems. King of backwards in my mind. I haven't quite found the practicality of it other than making everything "look" like a tablet. If they could make it as functional as the new Samsung 10.1 tablet on the MFP's it may become more practical. Just my $0.02
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Rise Above Mediocrity: Discover the Path to Success!

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"The price of excellence is discipline. The cost of mediocrity is disappointment."
William Arthur Ward

Discipline is not just beneficial, it's absolutely necessary for those who aspire to achieve high standards in any endeavor. It requires consistent effort, practice, and a willingness to learn from failures and or setbacks.

I encourage you to take massive amounts of responsibility for your choices.

Achieving greatness is framed as a conscious decision that involves setting high goals and committing to the effort required to meet them.

As we kick off our time together, I ask you to please consider choosing the path of discipline and excellence to avoid the long-term disappointment associated with settling for anything less.

There's not a day that goes by, where you're faced with decisions that will either make you better or possibly worse. With extreme certainty, most of the time these decisions go unmade.

In a sales world that often rewards conformity and settling for the status quo, daring to step beyond mediocrity can feel like an uphill battle. Societal expectations, team pressures, social media, and successful but conventional role models can make the frequent path seem appealing.

The comfort zone, characterized by routine and safety, becomes the breeding ground for mediocrity. It's where growth stagnates, and innovation dies.

The comfort zone, also known as the mediocrity zone, prevents many from challenging themselves, learning new skills, and pushing their boundaries. The first step in rejecting mediocrity is recognizing the comfort zone for what it is, a limitation, not a refuge.

For many in sales, this means unfulfilled potential, lackluster achievements, and the haunting question of "What if?" Mediocrity breeds complacency, and complacency kills one's ambition, creativity, and the drive to excel.

“It’s remarkable how much mediocrity we live with, surround ourselves with daily reminders that the average is acceptable. Our world suffers from terminal normality.
Stuart Emery

Is it just me or has the gap widened between a mediocre sales rep and a sales professional?

MEDIOCRITY, A SALES BUZZKILL

"The price of excellence is discipline. The cost of mediocrity is disappointment."
William Arthur Ward

When it comes to defining mediocrity, let's defer to the Cambridge dictionary that defines it as...

The quality of being not very good.

A person that is not very good at something or not very good at anything in particular, or something that is not very good.

Let's apply to sales... The mediocre salesperson is not really bad, but they’re not really good either, they're someone who’s halfway between failure and success, and as a result, become frustrated and unfulfilled.

This salesperson does just enough to get by but never goes the extra mile.

A mediocre sales life can be a difficult way to live. This means you've made a conscious choice to settle for what you have while never pushing yourself out of your comfort zone.

This places limits in how far you take things and how consistently you achieve or bust through your quota gates.

It concerns me how many salespeople would rather stay in their comfort zone fueled by mediocrity than to force themselves to become better, to stay above average, to not be viewed as a sales rep or an empty suit.

When it comes to mediocrity, I view it as someone who avoids the challenges, the opportunities to become better, choosing to find the excuses.

A mediocre salesperson has difficulty in recognizing and appreciating the effort and hard work that sales professionals have put in to achieve a certain level of sales mastery.

Average, mediocre salespeople are not remembered.

The heroes found in history books and even in the Bible are not average people, they're people who did extraordinary things.

They are the ones who went above and beyond what was expected of them. If you and I want to be remembered, we are going to have to choose to be people of excellence. What do you say?

"Whatever you do, work heartily, as for the Lord and not for men, knowing that from the Lord you will receive the inheritance as your reward."
Colossians 3:23-24

This passage serves as a powerful reminder that your work has significance beyond immediate results or recognition.

By committing yourself fully and viewing your efforts as acts of service, you can find deeper meaning in your daily tasks and cultivate a fulfilling approach to life and work, which goes beyond mediocrity.

Question for many of you right now... Why are you afraid of thinking big?

Too many of you are comfortable living in mediocrity. You choose to follow in the footsteps taken by many other sales reps because you believe it provides a sense of security.

Here me out on this one...

There are way too many sales reps out there who believe they are 'A' players but in reality, they're nothing more than 'C' players hiding inside an empty suit.

A mediocre mindset prevents those from becoming the best version of themselves.

They allow themselves to settle as they follow other like-minded sales reps down the same mediocre sales road, terrified of taking the steps towards loftier sales goals.

You can survive and get by operating with a mediocre mindset, but you'll never thrive. You'll always be amongst the other me-too sales reps.

A me-too sales rep is a follower, mirroring and mimicking their other mediocre counterparts; liken to the pied piper. All this does is places a stranglehold on you, as together you suffer in togetherness through the same problems afflicting many of today's sales teams.

"It is a wretched taste to be gratified with mediocrity when the excellent lies before us."
Isaac D'Israeli

Mediocrity stunts your sales growth and long-term sustainability inside the wonderful world of sales.

MEDIOCRITY, IT'S SAFE

I get it, taking risks, it's scary. You can decide to take the risk, leading yourself down the road to betterment or avoid it, staying mediocre.

Facing and taking risks is a fundamental aspect of personal and professional growth.

The fear of taking risks is a common human experience, as it involves stepping into the unknown, potentially facing failure or rejection.

When the time comes, how many salespeople simply freeze, stopping dead in their tracks becoming afraid to go for what they desire, a better sales life.

When the going gets tough, mediocre sales reps worry and weep.

It's the numbing of the mind that condemns one to mediocrity. Whenever you come across risk in your sales journey, search within your heart to go for it.

It's your ability to overcome this paralysis and pursue opportunities that align with your goals and aspirations. This will require a combination of courage, resilience, and a willingness to step outside your comfort zone.

To be mediocre in sales is simply to act in an average way, to achieve average sales results.

The process of searching within your heart when faced with risks involves introspection and a deep understanding of your personal values, desires, and aspirations.

Mediocre sales reps look at external blame rather than internal responsibilities.

RISE ABOVE MEDIOCRITY, DISCOVER THE PATH TO SUCCESS

In Selling from the Heartfashion, a heartfelt professional takes the art of professional selling seriously.

They study the profession. They read, learn and continuously grow, nurturing their mind.

They play the long game. They fully understand the road to success takes time, patience and perseverance.

They hold themselves radically accountable to never becoming mediocre.

Here are some truths you should know about a selling from the heart professional:

They set the bar high: They challenge themselves with ambitious goals. High standards are their antidote to mediocrity.

They never ever stop learning: They understand that the knowledge well never runs dry. They invest in personal and professional development to stay relevant, adaptable, and innovative.

They embrace the grind: They understand the path to excellence isn't paved with pixie sticks and rose petals. They cultivate resilience by learning from mistakes, adopting a growth mindset, and persisting through challenges.

They keep a tight tribe in their inner circle:They understand that the company they keep matters. They surround themselves with individuals who embody the excellence they aspire to.

Choosing the path of excellence over mediocrity not only transforms your life but also has a massive impact on your sales results.

Here are a few more truths...

They practice their sales craft like an athlete: These professionals commit to a practice routine, just like that of professional athletes. They understand the process of developing their talents will have obstacles along the way. They embrace the challenge by getting better every day.

They understand failure is another challenge, a simple roadblock to overcome.

They have a non-negotiable mindset. They consistently hone in their skills around prospecting, constructing their network, asking great questions, building authentic relationships, establishing meaningful value, and most importantly; serving their clients.

Professional athletes encourage feedback from their coaches, using it to focus on areas of improvement to fuel their growth. The same can be said for a heartfelt sales professional.

Sales reps, or what I often refer to as empty suits, tend to dismiss, ignoring feedback and focus on the person providing it, rather than using it as an opportunity to reflect and grow. How much of this sounds all too familiar?

They don't chase shiny silver bullets: There's no one single thing that makes a great sales career, it's a bunch of little things done well, every single day. It's consistent prospecting, building a strategic network, gaining business knowledge, self-awareness, practicing the art of conversation and time management, just to name a few.

I encourage you, stop looking for the one thing to propel you to greatness. Instead, focus on developing your personal and professional skills.

A heartfelt sales professional chases their potential with patience, purpose and passion.

They deeply understand that their clients, their family and their career desperately need the best version of themselves.

Patience takes time and a conscious effort to master.

SAY NO TO MEDIOCRITY, WATCH YOUR SALES SOAR

A mediocre sales rep easily gives up in their quest to become a heartfelt sales professional.

Why do they do this? It's because pursuing this lifestyle is lonely, hard work and often goes against the general opinions shared by other sales reps, also known as empty suits.

Do not wait until your sales life becomes unbearable before you take action.

Being mediocre, it's the classic stick or twist. Are you going to hold on to what you have or take the gamble in search of more? All too often, sales reps stick with what they know because it's safe.

I encourage you to strike a balance between maintaining what has been working for you while taking a few calculated risks. It's about making informed decisions, continuously evaluating your strategies, and being open to innovative ideas.

Achieving excellence is not a matter of luck or talent alone; it necessitates consistent effort and self-discipline.

Success is exciting and so is failure. Mediocrity? Well, that's a decision you need to make.

Dan Owolabi is the Founding Executive Director of Branches Worldwide , a fast-growing non-profit organization dedicated to investing in high-impact Christian entrepreneurs globally. With 20 years of experience in teaching leadership, Dan is a sought-after keynote speaker and a member of the Global Leadership Summit teaching faculty. He has worked with leaders across more than 15 countries and four continents, helping them clarify their identity and leverage their influence to serve others.

SHOW SUMMARY

In this episode of the Selling From the Heart podcast, we talk with Dan Owolabi about the crucial role of authenticity and self-awareness in sales and leadership. Dan shares insights from his book Authentic Leadership, discussing the importance of understanding both internal and external self-awareness and how these practices impact influence and relationships. The conversation provides practical steps for developing self-awareness and highlights the significance of core values and cultural intelligence in effective leadership. Larry and Darrell also thank listeners for their support of Selling in a Post-Trust World and encourage reviews to unlock exclusive podcast content.

KEY TAKEAWAYS

Authenticity in Sales and Leadership: Genuine behavior is essential for building trust and achieving success in sales and leadership.

Self-Awareness: Understanding both your internal thoughts and how others perceive you is key to enhancing influence and fostering relationships.

Core Values: Identifying and adhering to a few core, non-negotiable values is crucial for maintaining integrity and guiding actions.

Cultural Intelligence: The ability to understand and connect with people from diverse backgrounds is vital for effective leadership and sales.

Influence and Connection: True influence comes from connecting with others authentically, helping them improve, and building trust through integrity.

QUOTES TO REMEMBER

"Self-awareness is a lot like trying to read the outside of a bottle from the inside. When you're inside yourself, it's really hard, but if you can ever get outside yourself, if you can understand how people see you, that'll make a huge difference in your life." – Dan Owolabi

"To know thyself is to value thyself. And if you really value yourself, you’ve got to do the heart work (H.E.A.R.T.). It’s hard work, but it pays off." – Larry Levine

📌FOLLOW THE CONVERSATION

Connect with Dan Owolabi:

➡️ / dan-owolabi

Learn more about Darrell and Larry:

➡️Darrell's LinkedIn: / darrellamy

➡️Larry's LinkedIn: / larrylevine1992

➡️Website: https://www.sellingfromtheheart.net/

📕Get the Game-Changing Book That Will Boost Your Sales... While Protecting Your Relationships and Reputation! Now available for shipping at Barnes & Noble! Discover more: https://sellinginaposttrustworld.com

📕Order the rerelease of Selling from the Heart today: https://www.barnesandnoble.com/w/sell...

🔔 Never miss an episode—SUBSCRIBE to our YouTube channel:

/ sellingfromtheheart

📫Click for your Daily Dose of Inspiration:

https://www.sellingfromtheheart.net/d...

 
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This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

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This Week in the Copier Industry 5 Years Ago

First Week of November 2019

Purple Modern Professional Web Designer LinkedIn Banner

Real Copier Sales

Just want I needed today was some blockbuster news about Xerox, Fuji Film, Fugi Xerox and HP.  Don't these people know I have a quota to reach by the end of the year! If you've been hiding all day and not staying in touch with industry events, today was one of those days that has everyone talking.....more here

Threads from 5 Years Ago This Week

5 Things To Know About A Potential Xerox-HP Deal: ‘The Copier King And The Printer King Combined’

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A Deal Designed To Print Cash Rumors of a possible Hewlett Packard and Xerox deal has lit up every corner of the printer copier market, with many saying the tie-up could pave the way to a combined enterprise that is not only bigger, but smarter in its approach to the declining industry. The news comes as Xerox celebrates a year of steady growth under the leadership of Carl Icahn’s hand-picked board and CEO. With a market cap of $30 billion, HP is more than three times the size of Xerox’s $7.9
Topic

Ricoh and Tri-Win join forces to engage, inspire and activate marketers and designers with the power of print

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DALLAS , Oct. 23, 2019 / PRNewswire / -- PRINTING United, Booth #7001 -- Ricoh USA , Inc. and Tri-Win Direct , a national printer and mailhouse offering deep industry expertise and leading-edge equipment, today unveiled the most recent validation of their alliance to drive and promote the power of print. Ricoh and Tri-Win , the proud owners of two award-winning RICOH Pro VC60000s, have received impressive endorsements from marketers and designers who attended the 2019 Ricoh Marketing
Topic

Konica Minolta Scores Four Finalist Spots in 2019 ‘ASTORS’

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Konica Minolta Business Solutions , a leader in delivering world-class business transformation solutions and technologies, and a Multi-Award Winner in the Annual ‘ ASTORS’ Homeland Security Awards Program for Two Consecutive Years, is pleased to announce Four of their Products have been selected as Finalists in the 2019 ‘ASTORS’ Awards Program . The Four Product Finalists are CAC/PIV, SIPRnet, bitdefender and bizhub SECURE ALERT. bizhub SECURE Alert is the industry’s only low cost, all
Blog Post

Xerox, HP, Fuji Film, Fuji Xerox "It Just Keeps Getting Curiouser & Curiouser"

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stake in another smaller joint venture with Fuji Xerox to Fujifilm. Big Takeaway The biggest takeaway I read was the one where Fujifilm Chief Executive Shigetaka Komori stated “We can now expand our sales territory...and launch new products,” because Fuji Xerox will now be able to sell copiers not just to Xerox, but also to other brands in the United States and Europe". For me this is HUGE! Somewhere down the road Xerox will have to compete with their own devices. I'm an old hand at that game been
Topic

Epson to Demonstrate New Low-Cost, High-Volume Industrial Printing Solutions at STAFDA 2019

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SOMERSET, Wis. , Nov. 6, 2019 /PRNewswire/ -- Epson LabelWorks PX, the US-based sales office for Seiko Epson Corporation, announced today that it will demonstrate its new industrial printer solutions designed specifically to address the need to quickly print high-volume batches of industrial labels of up to 2" wide at STAFDA 2019 in Nashville. Epson LabelWorks will demonstrate these solutions in booth 1636. The Epson LW-Z5000PX and the Epson LW-Z5010PX printers offer innovative features to
Topic Premium

Lead for Fleet of Copiers in Texas

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see attached file
Reply

Re: Xerox exits Fujifilm venture with $2.3 billion stake sale to Japan partner

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This statement is extremely interesting....."“We can now expand our sales territory...and launch new products,” because Fuji Xerox will now be able to sell copiers not just to Xerox, but also to other brands in the United States and Europe, he said." What could the other brands be? Toshiba, Kyocera, Sharp, Ricoh or maybe a Mega Dealer? Maybe some new company?
Comment

Re: Xerox, HP, Fuji Film, Fuji Xerox "It Just Keeps Getting Curiouser & Curiouser"

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Fuji might be the modern version of Konica’s Ikon CPP500 Danka. What’s old could be new again. But don’t worry, according to all the naysayers, the industry has been dead since copy machineswere taught how to print, scan and fax. Yes that right, I said copy machines, not MFP,MFD, XDF or whatever kids are calling them these days. You wanna make $200k per year selling gear, come and move to Wisconsin and we’ll so you the path to what could be...
Comment

Re: Xerox, HP, Fuji Film, Fuji Xerox "It Just Keeps Getting Curiouser & Curiouser"

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dimaxusa posted: Fuji might be the modern version of Konica’s Ikon CPP500 Danka. What’s old could be new again. But don’t worry, according to all the naysayers, the industry has been dead since copy machineswere taught how to print, scan and fax. Yes that right, I said copy machines, not MFP,MFD, XDF or whatever kids are calling them these days. You wanna make $200k per year selling gear, come and move to Wisconsin and we’ll so you the path to what could be... @dimaxusa I agree what comes
Topic

Canon reports sales & profit decline

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Canon reports sales profit decline - reported third-quarter net income of $245.6 million - posted total revenue of $8.05 billion down 6.2% - stock has dropped 4% in the last 12 months - net profit fell 43% from a year earlier to 26.52 billion yen ($244.1 million) - operating profit decreased by 43.7 percent year-over-year to ¥38.4 billion. - Income before income taxes decreased by 29.9% to 47 billion yen - overall sales of Canon office MFPs decreased slightly compared with the same period of
Topic

Xerox reports sales decline

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Xerox reports sales decline - for 3rd quarter, reported total revenue down 6.5% to $2.2 billion o equipment hardware sales down 3.3% to $494 million  A4 b/w MFPs down 6%  A4 color MFPs up 10%  Midrange b/w MFPs down 20%  Midrange color MFPs up 2%  High end b/w MFPs down 22%  High end color MFPs up 12% o post sales revenue down 7.3% to $1.706 billion o Americas revenue down 3.6% to $1.487 billion - gross margin down 10 basis points to 40% - operating margin of 12.1% - Total debt = $4.8
Topic

RICOH awards WRG major project spanning its presence at drupa 2020 and worldwide communications after

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on their future print journeys.” Ricoh first partnered with WRG for IPEX in 2010 and engaged the agency for its presence at drupa in 2012 and 2016. WRG’s work for Ricoh’s presence at drupa 2020 will build upon the ‘Open New Worlds’ messaging, framing and communications platform first revealed at drupa 2016, taking the campaign to the next level. Ben Atherton, Group Client Engagement Director at WRG, said: “Increasingly, clients want an integrated approach to solving their communications
Topic

Xerox exits Fujifilm venture with $2.3 billion stake sale to Japan partner

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Fujifilm and Fuji Xerox and improve efficiency; expected maintenance of a cross-licensing agreement means any material impact on Fuji Xerox’s business is unlikely,” ratings agency SP Global said in a statement. As part of the new deal, Xerox will continue procuring copiers from Fuji Xerox, which will operate as a wholly owned subsidiary of Fujifilm. Xerox will also sell its stake in another smaller JV with Fuji Xerox to Fujifilm, which will withdraw its lawsuit, the companies said in statements
Topic

Xerox Production Copier Question

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Are the Xerox production copiers manufactured in the United States?
Topic

Konica Minolta Partners with The National Kidney Foundation for NYC Kidney Walk

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toward the foundation. Most recently, the company used its large presence at the PRINTING United trade show in Dallas, TX to support its charity partner in its dedication to the awareness, prevention and treatment of kidney disease. A special corporate citizenship initiative at Konica Minolta’s exhibit booth included a donation of $1 for every visitor badge scanned at the booth. The company also activated with an in-booth display and contest to win an all-expense paid trip for two to NYC to walk
Topic

Canon Solutions America Offers Laserfiche® Intelligent Content Management and Business Process Automation

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MELVILLE, N.Y. , Nov. 5, 2019 /PRNewswire/ -- Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A. , Inc., has announced that it has expanded its enterprise software offerings with Laserfiche, a leading global provider of intelligent content management and business process automation. By partnering with Laserfiche, Canon Solutions America demonstrates a commitment to helping customers transform their organizations with end-to-end solutions for document capture and
Topic

Toshiba Partners with Docufree Corporation

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dynamic workplace, a document is a lot more than just printed information. It’s a digital asset supplying vital data to workflows and systems within and outside the enterprise. Together with Toshiba, we’re removing the complexity from document capture and data conversion by simplifying the process while helping organizations achieve their digital transformation objectives.” About Toshiba America Business Solutions, Inc. Toshiba America Business Solutions (TABS) provides multifunction printers
Topic

HP confirms it received a business proposal from Xerox

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Xerox is in talks with HP Inc.about a possible "business combination" duringa time whendigital products increasingly displace printed materials. HP issued a statement on Wednesday acknowledging an offer from the copier maker and disclosing it has had similar discussionsin the past. The statement did not say what price or deal Xerox offered. It also didn't overtly indicate whether HP is moving forward with a merger or acquisition. "We have had conversations with Xerox Holdings Corporation from
Topic

Kyocera Adds to its Wide Format Product Line

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FAIRFIELD, N.J. – October 30, 2019: Kyocera Document Solutions America, Inc., one of the world’s leading document solutions companies, today announced the launch of the KIP 600 Series of Color Wide Format print systems, the KIP 660 and KIP 650. In partnership with KIP, a leading global supplier of digital printing and scanning solutions for color and monochrome wide format documents, we are providing one of the most advanced, innovative wide format technologies in the industry today. The KIP
Topic

Ricoh Asia Pacific announces the appointment of WeP Solutions Ltd as an authorized distributor in ...

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Singapore, 6 November 2019 - Ricoh Asia Pacific Pte Ltd. (“Ricoh Asia Pacific”), today announced the appointment of WeP Solutions Limited (“WeP”) as an authorized distributor for Ricoh printing solutions in India. WeP will sell and service Ricoh’s portfolio that address the digital printing market, including office automation, industrial and commercial printing products, through their extensive distribution network. From L to R:Ram N Agarwal, Chairman Managing Director of WeP Solutions
Topic

Ricoh reports last quarter’s earnings

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Ricoh reports last quarter’s earnings - Total revenue up 4.1% to 517 billion yen - Operating profit down 34.7% to 21 billion yen - Profits down 49.1% to 13.6 billion yen - Americas sales down 3.4% o For last 6 months, Office Printing division revenue down 5.4% to 509.4 billion yen • Lower MFP and printer sales, and lower MIF Operating profit down 3.3% to 55.3 billion yen Commercial Printing division revenue up 1.2% to 87.5 billion yen Office Service revenue up 16.9% to 270.5 billion yen
Topic

Toshiba Joins the Open Invention Network Community

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innovation and helps to underpin our ongoing growth, as we fuse physical and digital technologies in cyber-physical systems,” said Dr. Shiro Saito, Toshiba’s Executive Officer, Corporate Executive Vice President and General Executive for Technology. “By joining Open Invention Network, we are demonstrating our commitment to contribute to open source technology, and supporting it with patent non-aggression in Linux.” OIN’s community practices patent non-aggression in core Linux and adjacent open
File

Ricoh IM_C3000_Quote v1

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Comment

Re: Xerox, HP, Fuji Film, Fuji Xerox "It Just Keeps Getting Curiouser & Curiouser"

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SalesServiceGuy posted: Xerox floats the idea of buying HP on the same day that the Fuji Xerox/ Xerox tussle seems to be resolved. Does that sound like a coincidence? I think Art hit the nail on the head when he said "In addition they would not have to purchase MFP's from Fuji Film in the future." I think this is Xerox's way of letting Fuji Xerox know that they do not hold all of the cards. @SalesServiceGuy yeah that did seem kind of odd, however the Miami Herald did report that HP received a
Comment

Re: Xerox, HP, Fuji Film, Fuji Xerox "It Just Keeps Getting Curiouser & Curiouser"

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HP's head office is in Palo Alto, California. How could the Miami Herald in Florida, not known as a beacon of copier information and clear across the country, have this kind of information? Did someone at Xerox (?) deliberately leak confidential information to publicize a rumor?
Topic

Ricoh acquires managed IT services firm

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- announcement of its acquisition of Mauden Inc. of Rome Milan, Italy - offers data center, IT infrastructure, artificial intelligence and business intelligence - company recorded 55 million euros in 2018 - Alberto Mariani, Senior Vice President, Office Services, Ricoh Europe, adds: “This exciting acquisition further demonstrates the scale and strength of our ever-evolving IT Services business, which ranges from workplace innovation to advanced hybrid cloud solutions. The activities
Topic

Kyocera reports last half earnings

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- Also known as Kyoto Ceramic Corp. of Japan, reports total revenue down 0.2% to 799 billion yen - Operating profit down 27% to 60 billion yen - Profits down 24% to 59.6 billion yen - Document Solutions Group total sales down 0.5% to 177.8 billion o Profit down 5.5% to 18.8 billion yen
File

Ricoh IM_C3000_Quote v2

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Comment

Re: Xerox, HP, Fuji Film, Fuji Xerox "It Just Keeps Getting Curiouser & Curiouser"

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Xerox floats the idea of buying HP on the same day that the Fuji Xerox/ Xerox tussle seems to be resolved. Does that sound like a coincidence? I think Art hit the nail on the head when he said "In addition they would not have to purchase MFP's from Fuji Film in the future." I think this is Xerox's way of letting Fuji Xerox know that they do not hold all of the cards.
Topic

Epson Wide format print samples

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Does anyone know ho to go about getting wide format print samples from Epson? Or maybe does anyone sell the Epson wide formats that could send me a few print samples? Art
Topic

FUJIFILM FINISHES STRONG AT PRINTING UNITED 2019

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technology in Fujifilm’s nearly 5,000 square foot booth included: OnsetX3 HS with three-quarter automation Today’s retail segment print providers are experiencing the “need for speed” expectations. The Inca OnsetX3 HS made its global debut at PRINTING United, and is the world’s fastest high-quality wide format UV flatbed printer, capable of printing in excess of 15,500 square feet per hour (283 beds per hour) becoming the retail segment solution. Its three sets of CMYK ink channels plus the
Topic Premium

Lead for 3 Production Copiers in New York

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click image for web link
Topic

Xerox considers bid for PC maker HP - WSJ

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Nov 5 (Reuters) - Xerox Holdings Corp is considering making a cash-and-stock offer for personal computer maker HP Inc at a premium to its market value of $27 billion, the Wall Street Journal reported on Tuesday. Xerox's board discussed the possibility on Tuesday, the newspaper said here , citing people familiar with the matter. There is no guarantee that Xerox will follow through with an offer or that one would succeed, it added. Xerox and HP did not immediately respond to Reuters’ requests for
Topic Premium

Lead for Color Poster MFP in North Carolina

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see attached file
Blog Post

Attention Sales Leaders... Appreciation, It's The Key To Your Teams Growth!

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connection. It encourages us towards even more collaborative relationships. As a leader, it's so important to give appreciation because it enhances self-esteem for both you, the giver and your sales team, the receivers. I'm a bit curious, when's the last time you looked each and every one of your salespeople in the eye and with sincerity said, "Thank you for the work you're doing, I appreciate you?" Imagine for just a moment, the message this sends to your team. Now, let's transfer this over to them
Topic

Xeikon CX500 Launches in North America at Printing United 2019

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toner- and inkjet-based label presses in January 2020. “Both our companies see great potential in this new relationship,” said David Wilkins, Vice President of Sales, Xeikon America. “Our businesses were both built on a foundation of uncompromising quality and superior customer value.” PRINTING United Experience Zone In addition to its main location on the show floor, Xeikon featured prominently at the Printing United Experience Zone, a dedicated showcase of innovative print applications with
File

Ricoh MP 2555SP quote

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File

Ricoh IM C4500 proposal

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File

Ricoh IM C2000 quote

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File

Ricoh IM C3500SP Quote v2

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File

Ricoh MP 4055SP quote

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File

Ricoh MP 4055SP v2 quote

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File Premium

Ricoh IM C3500SP quote

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Reply

Re: Percentage of Office Equipment Leases?

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Take a look from the first try up on the Ricoh and compare to the Kyocera. Except for the interface they are identical. Both have the same print speed of 62ppm. In addition the Ricoh product guide does not reveal the drum life. The MP 501 and 601's were also the Kyocera print engines. There are small differences between each model. However you can see by the picture that these two devices are identical except for the interface of the Ricoh. I believe this was one of the trade-offs that Ricoh
Topic

Managed Print Services Acquisition: PPSI Buys Encore Images

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Managed Print Services Acquisition: PPSI Buys Encore Images ChannelE2E Printer Pro Soutions Inc (PPSI) has acquired Encore Images, a managed print services company in Marblehead, Massachusetts. Encore Images was...
Topic

30,000 attend first Printing United show in Dallas

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(SGIA) and NAPCO Media, Printing United provided all printing industry segments with a massive showcase of new equipment, software and consumables. “The vision for Printing United has been two years in the making,” said Mark J. Subers, president, Printing United. “Seeing it all come together was surreal. We worked hard to provide this industry across all segments with solutions and resources they need to make their businesses successful. For some, that means expanding their capabilities within
Reply

Re: Epson Wide format print samples

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found it, for those in need here is the url. https://epson.com/pro-imaging-...t-print-samples-form
Reply

Re: Kyocera Adds to its Wide Format Product Line

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At least KIP has the right idea about getting a toner based color wide format on the market for a $27K MSRP. Can't say much for Ricoh and OCE, both are laggards now with wide format
 
0 comments

New era of Secure Print with Microsoft

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New era of Secure Print with Microsoft

  • Microsoft’s latest secure printing framework focuses on robust security improvements, targeting data protection and risk management in print workflows.
  • Solution integrates with Microsoft 365, enabling seamless access management and document protection through Azure Active Directory.
  • Zero Trust principles, such as strict authentication protocols and continuous monitoring, are now central to Microsoft’s print management.
  • New updates to Universal Print simplify deployment and maintenance, reducing on-site print server needs.
 
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Ask Us Anything

Ask Us Anything XXXVIII

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"Ask Us Anything XXXVII" featured an engaging exchange between Art Post and Greg Walters, focusing on personal updates, including Art's support for his wife's recovery from spinal fusion surgery and Greg's impending move to Fort Myers, Florida. The participants also addressed technical aspects of the meeting regarding audio quality before diving into discussions on content creation tools, notably the use of LM Notebook and various AI applications for enhancing podcast production. The meeting included strategic talks about integrating digital financing into e-commerce, particularly for co …

 
0 comments
Hacked

Today's Hacked!

·

10/30/2024

Sponsored by

Recent Hacking Incidents and Cybersecurity Concerns

Fired Disney Employee Allegedly Hacks into System to Alter Allergen Information on Menus

  • Former Disney employee allegedly hacked into Disney's menu system after being terminated, according to a federal criminal complaint.
  • Individual reportedly altered allergen information, including false claims that peanut-containing items were peanut-free.
  • Act potentially endangered guests with food allergies, leading to serious legal implications for the former employee.
  • Authorities, including the FBI, are investigating this case as a possible revenge plot.
  • Read more

FBI Investigates Alleged Hack of Trump Family Phones by China

  • FBI has opened an investigation into allegations that Chinese agents hacked phones belonging to Eric Trump and Jared Kushner.
  • Alleged hack reportedly occurred in the lead-up to an election, raising security and privacy concerns.
  • Authorities are examining whether the hack is part of a broader campaign to gather sensitive information.
  • Incident has drawn attention to international cybersecurity risks involving high-profile individuals.
  • Read more

Cybersecurity Breach in Wichita County Affects Up to 40,000 People

  • Cybersecurity breach in Wichita County has potentially exposed personal information of up to 40,000 residents.
  • Wichita County Judge Jim Johnson confirmed the extent of the breach, which occurred in May.
  • Compromised data may include sensitive personal information, prompting an ongoing investigation.
  • County officials are working to mitigate the damage and prevent future security issues.
  • Read more

800,000 Records Exposed in Italian Data Breach

  • Extensive data breach in Italy has compromised the records of 800,000 individuals over several years.
  • Attackers accessed confidential information from a private investigations company and consultant.
  • Breach has stirred concern among Italian politicians and raised awareness of data security practices.
  • Authorities are investigating the source of the hack and implementing measures to protect further data.
  • Read more

Health Monitoring Devices Found Vulnerable to Hacking, Study Shows

  • Researchers at Charles Darwin University successfully hacked into three common medical devices, including an oximeter and a smartwatch.
  • Devices, widely used to monitor health metrics like blood oxygen levels, are susceptible to cyber intrusions.
  • Study underscores potential risks in healthcare tech, emphasizing the need for improved security.
  • Discovery highlights the importance of cybersecurity measures in protecting personal health data.
  • Read more

Social Media Hack Leaves Deaf Woman Isolated from Community

  • Deaf woman in Murchison, New Zealand, lost her primary means of communication after her social media accounts were hacked.
  • Hack has left her isolated, significantly impacting her ability to connect with others.
  • Local authorities are investigating the breach, underscoring the need for secure social media use.
  • Case highlights the unique challenges faced by individuals with disabilities in the digital age.
  • Read more

-=Stay Safe=-

 
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Dx Notes

Dx Notes for the Week (Last Week of October 2024)

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Last Week of October 2024

Sponsored by

  • The U.S. Leads in Digital Transformation, Says GSA CIO David Shive
    • GSA CIO David Shive states that the U.S. ranks at the top in digital transformation efforts compared to other nations.
    • Focuses on scaling digital infrastructure to enhance government efficiency and responsiveness.
    • Digital transformation is crucial for maintaining the U.S.'s competitive edge in global innovation.
    • Emphasis on collaboration across government agencies for unified digital progress.
    • GSA continues to invest in modernizing legacy systems to improve citizen services.
      Read more on FedScoop
  • How Digital Transformation Shapes Modern Business Strategies
    • Digital transformation integrates digital tech into every business area, reshaping operations.
    • ERP software plays a key role, but vendors often keep crucial insights under wraps.
    • Emphasizes need for businesses to adopt flexible strategies in digital transformation.
    • Highlights value of data analytics in driving informed business decisions.
    • Discusses common challenges businesses face and strategies to overcome them.
      Read more on Finextra Research
  • Boomi and BASE Life Science Collaborate on Digital Transformation in Life Sciences
    • Boomi partners with BASE life science to advance digital transformation in life sciences.
    • Focuses on accelerating drug development processes through technology.
    • Report from the Tufts Center underscores the importance of tech in drug innovation.
    • Aims to improve patient outcomes and operational efficiency in life sciences.
    • Partnership highlights the role of cloud platforms in supporting complex scientific data.
      Read more on Morningstar
  • Progress in Digital Health Transformation Across Europe
    • WHO reports on two years of digital health transformation in the European Region.
    • Focuses on improving health service delivery through digital technology.
    • Key goals include enhancing patient access, data integration, and digital tools for providers.
    • Progress highlights the region's commitment to transforming health care access.
    • WHO outlines future plans to continue expanding digital health across Europe.
      Read more on WHO
  • Challenges and Opportunities in Banking's Digital Transformation
    • Digital transformation in banking focuses on building future-ready ecosystems.
    • Explores the strategic reasons behind digital adoption in financial services.
    • Banks creating platforms that improve trust, customer engagement, and agility.
    • Highlights challenges in data security and regulatory compliance during transformation.
    • Calls for adaptable, customer-centric approach to digital banking solutions.
      Read more on Gulf Busines
  • Driving the Future: Digital Transformation and Product Management in Logistics
    • Product management is key to linking digital innovation with business success in logistics.
    • Digital transformation in logistics focuses on automation and real-time tracking solutions.
    • Highlights importance of aligning tech advancements with operational goals.
    • Predictive analytics and AI improve efficiency and decision-making in the industry.Emphasizes the role of customer-centric strategies in product management for logistics.
      Read more on Forbes
    • The Vitamin Shoppe Embraces Digital Transformation for Customer Journeys
      • Vitamin Shoppe adopts digital strategies to enhance its click-and-mortar business model.
      • Integrates personalized recommendations and seamless online-to-store experiences.
      • Focus on digital tools to improve customer engagement and streamline operations.
      • Enhances customer journey tracking for better service and loyalty programs.
      • Aims to blend in-store and online shopping with new digital touchpoints.
        Read more on PYMNTS.com
    • Becoming a Resilient Manufacturer Through Digital Transformation
      • Focuses on digital transformation to improve sustainability and operational longevity.
      • Encourages manufacturers to balance resilience with risk management.
      • Digital tools enable smarter decision-making in resource and energy management.
      • Emphasizes the importance of sustainable practices in industrial operations.
      • GE explores advanced tech to support manufacturing durability and eco-friendly practices.
        Read more on General Electric
    • Cloud Networking: Transforming Business IT Infrastructure
      • Discusses impact of cloud networking on modernizing IT infrastructure.
      • Highlights challenges like vendor lock-in and inflexible pricing models.
      • AI, machine learning, and data management are central to future cloud developments.
      • Cloud networks offer scalability, boosting agility and cost efficiency for businesses.
      • Focus on how cloud innovation drives long-term digital transformation benefits.
        Read more on Technology Magazine
    • How Insurers Can Modernize Tech for Enhanced Digital Experiences
      • Insurers are encouraged to adopt AI and automation to modernize outdated systems.
      • Digital transformation is critical to meeting modern customer experience demands.
      • Overhauls aim to improve claims processing, customer service, and backend efficiency.
      • Highlights the benefits of integrating analytics for predictive insights.
      • Emphasis on customer-centric innovations in the insurance sector.
        Read more on E

Embrace Tomorrow Today

 
0 comments
Hacked

Today's Hacked!

·

Hacked!

10/29/2024

Sponsored by

Recent Hacking Incidents and Cybersecurity Concerns



Tens of thousands of taxpayer accounts hacked as CRA repeatedly paid out millions

  • Data Breach Impact: The Canada Revenue Agency (CRA) faced a major data breach, compromising tens of thousands of taxpayer accounts.
  • Financial Loss: Millions of dollars in erroneous payments were issued to unauthorized individuals due to the breach.
  • Security Concerns: The incident raised questions about CRA's cybersecurity infrastructure and data protection strategies.
    Read more

Taylor Swift fan's tickets hacked away weeks before concert

  • Stolen Tickets: A Taylor Swift fan discovered their concert tickets had been hacked and stolen just weeks before the show.
  • Financial and Emotional Impact: The incident not only caused financial loss but also emotional distress for the fan.
  • Cybersecurity Reminder: Highlights the importance of robust security for online ticketing and fan accounts.
    Read more

China's efforts to hack Trump, Vance, and Harris campaigns

  • Targeted Campaigns: Reports indicate Chinese-backed cybercriminals targeted phones and networks of former President Trump, JD Vance, and Vice President Kamala Harris.
  • National Security Concerns: The attacks pose a significant threat to U.S. national security, especially with high-profile political figures involved.
  • Escalating Cyber Espionage: The incident exemplifies the increasing cyber espionage threats from foreign actors.
    Read more

'All servers' for Redline and Meta infostealers hacked by Dutch police and FBI

  • Major Cybercrime Takedown: Dutch police and FBI successfully took control of servers linked to Redline and Meta infostealers.
  • Impact on Cybercrime Operations: This operation disrupts key data theft and credential-stealing malware networks.
  • International Collaboration: Highlights the effectiveness of international law enforcement collaboration against cyber threats.
    Read more

Chinese hackers collected audio from unnamed Trump campaign adviser

  • Espionage Details: Chinese hackers reportedly intercepted audio recordings from a Trump campaign adviser.
  • National Security Breach: The breach raises concerns about cybersecurity among high-level political advisors.
  • Response from U.S. Justice Department: The Justice Department has charged Iranian actors linked to related cyber activities.
    Read more

Stay Safe

 
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Ask Us Anything

Ask Us Anything XXXVI

·


"Ask Us Anything XXXVI" meeting focused on innovative business strategies and industry trends, emphasizing the integration of AI tools and off-lease multi-function printers (MFPs) into operations. Key discussions included the use of Fireflies for note-taking, the acquisition of IT Savvy by Xerox, and the rising rates of MFP recycling. Participants brainstormed solutions for challenges in the off-lease market and pondered the role of AI in enhancing sales and customer engagement, suggesting practical training approaches to empower sales personnel.

 
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MSP & MSSP & IT Industry Notes

MSP & MSSP & IT Industry Notes for 10/28/2024

·

Sponsored by

October 28th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Maintains Top Leadership in Quocirca 2024 Managed Print Services Report

  • Xerox maintaines a top leader position in Quocirca's MPS Landscape Report for the 15th consecutive year.
  • Xerox’s MPS supports hybrid work by enhancing workflow automation, efficiency, security, and sustainability.
  • Company’s expanded MPS offerings align with its focus on digital services and workplace optimization.
  • Quocirca praised Xerox for its Verified Carbon Neutrality service, AI-driven predictive services, and automation through Intelligence Document Processing (IDP). Intelligent Document Processing
  • Xerox’s investment in AI and digital solutions solidifies its MPS leadership and commitment to client success.

CrowdStrike and Omnissa Partner to Secure Virtual and Physical Desktops

  • CrowdStrike and Omnissa have partnered to enhance security for virtual and physical desktop environments.
  • Collaboration integrates advanced security solutions to safeguard desktops from cyber threats.
  • Combining CrowdStrike’s endpoint protection with Omnissa’s expertise strengthens overall desktop security.
  • Partnership addresses the security challenges in hybrid work setups, supporting both in-office and remote users
  • By unifying security solutions, the partnership aims to offer seamless and efficient protection across desktop environments.

Delta sues CrowdStrike after widespread IT outage

  • Delta files lawsuit against CrowdStrike, attributing an IT outage that caused flight cancellations to the cybersecurity firm’s services.
  • IT disruption led to significant operational issues for Delta, impacting both flights and customer experience.
  • Claims that CrowdStrike’s failure to prevent the outage caused substantial financial and reputational damage.
  • Incident raises questions about the reliability and risk management of cybersecurity services in critical infrastructure.
  • Aims to recover losses incurred from the outage, emphasizing importance of robust cybersecurity for large-scale operations.

Rackspace Technology Positioned as a Leader in Four

  • Rackspace Technology has been recognized as a leader in four distinct categories.
  • Positioning highlights Rackspace’s broad capabilities across multiple technology and service areas.
  • Leadership status reflects its commitment to providing cutting-edge solutions and digital transformation support.
  • Recognition underscores Rackspace’s focus on delivering tailored, high-quality service for client success.

Latest AIIM OnAir podcast featuring TWAIN Working Group

  • podcast features in-depth discussions with TWAIN Working Group on current industry trends in imaging and document processing.
  • Highlights the role of TWAIN standards in improving interoperability and efficiency in document scanning.
  • Explores how the TWAIN Working Group is adapting to emerging technologies and AI integration.
  • Discusses new initiatives to simplify scanning processes and enhance user experience.
  • TWAIN Working Group shares insights on the future direction of document management and imaging standards.

Worklyn Partners Builds Out One-Stop-Shop for Cybersecurity and Managed IT Services ...

  • Worklyn Partners is creating a centralized hub for cybersecurity and managed IT services.
  • Initiative includes expanded solutions to address evolving cyber threats and security needs.
  • Combines managed IT services with cybersecurity for streamlined operations and improved efficiency.
  • Aims to provide tailored solutions that meet diverse client requirements within a single platform.

The Risk and Remedy: AI’s Role in Managing Uncertainty

  • AI technologies provide tools to assess and reduce risks across various business operations.
  • AI improves predictive capabilities, helping organizations anticipate and prepare for potential disruptions.
  • AI enables more accurate, data-driven decisions that reduce uncertainty and improve outcomes.
  • AI systems can adapt to changing conditions, making them valuable in uncertain environments.
  • By automating risk assessments, AI enhances operational efficiency and resource allocation.

Xerox Printers Vulnerability Let Attackers Remotely Takeover Devices

  • Vulnerability in Xerox printers has been identified, enabling remote takeover by attackers.
  • Security issue poses significant risks, including unauthorized access to sensitive data and network infiltration.
  • Vulnerability affects various models of Xerox printers, highlighting the need for immediate action.
  • Xerox is urging users to apply security updates to mitigate the risk of exploitation.
  • Incident underscores the importance of maintaining robust security measures for all connected devices in an organization.

Lock in on Cyber Security with ARCOA

  • IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
  • Data Destruction: Ensures sensitive data is completely erased from devices before disposal
  • Asset Remarketing: Resells refurbished IT assets to maximize value recovery
  • Recycling Services: Provides environmentally responsible recycling of electronics

Source 1 Solutions Enhances Global IT with Acquisition of YouCall-IT

  • Source 1 Solutions acquires YouCall-IT to bolster its global IT service offerings.
  • Acquisition enhances Source 1's capabilities in providing comprehensive IT solutions to clients worldwide.
  • Move allows Source 1 Solutions to expand its market presence and better serve a diverse customer base.
  • Integration aims to enhance customer support and service delivery through combined expertise.

Align Awarded 2024 Hedgeweek US Awards AI Technology Provider of the Year

  • Align honored with the 2024 Hedgeweek US Award for AI Technology Provider of the Year.
  • Award underscores Align's leadership and innovation in providing advanced AI solutions within the finance sector.
  • recognition highlights Align's commitment to enhancing client operations and decision-making through AI technology.

Houston Managed IT Services - Insights on Cybersecurity and a sound Security Posture ...

  • Houston Managed IT Services offers valuable insights into the current cybersecurity landscape and best practices.
  • Emphasizes the importance of maintaining a robust security posture to protect against evolving threats.
  • Provides customized cybersecurity solutions designed to meet the unique needs of businesses in Houston.

TWAIN Direct Developers Day is Coming Soon

  • TWAIN Direct Developers Day is set to take place soon, bringing together industry professionals and developers.
  • Event will showcase the latest advancements in TWAIN Direct technology and its applications.
  • Attendees will have the chance to connect with peers, experts, and stakeholders in the imaging industry.
  • Agenda includes informative workshops and presentations aimed at enhancing knowledge and skills related to TWAIN Direct.
  • Event aims to foster collaboration and engagement within the TWAIN community, encouraging feedback and idea sharing.

DATAGROUP complements cybersecurity portfolio and becomes MSSP partner for Cisco XDR

  • DATAGROUP announced collaboration with Cisco as a Managed Security Service Provider (MSSP) for Cisco XDR.
  • Partnership expands DATAGROUP's cybersecurity portfolio, integrating advanced threat detection and response capabilities.
  • Cisco XDR will enable DATAGROUP to provide comprehensive security solutions that span multiple environments.

CommScope Announces Cloud-managed RUCKUS Edge Platform for Service Delivery at .

  • CommScope unveils cloud-managed RUCKUS Edge Platform designed for efficient service delivery.
  • Platform aims to improve connectivity solutions for enterprises and service providers.
  • Leveraging cloud technology allows for simplified management and increased operational efficiency.
  • RUCKUS Edge Platform is designed to be scalable, accommodating a wide range of deployment sizes and requirements.

Kaseya exposes ongoing need for user security training

  • Kaseya emphasizes the critical need for ongoing user security training to combat rising cyber threats.
  • Report highlights that many security breaches are due to human error, underscoring the importance of education.
  • Recommends implementing best practices for training programs to enhance employee awareness and vigilance.
  • Organizations are encouraged to adopt tailored training solutions that address specific vulnerabilities relevant to their operations.

Sophos Fortifies XDR Muscle With $859M Secureworks Purchase

  • Sophos acquires Secureworks for $859 million to enhance its Extended Detection and Response (XDR) offerings.
  • Acquisition aims to bolster Sophos's position in the cybersecurity market by integrating Secureworks' expertise and technology.
  • Purchase will expand Sophos's portfolio, allowing for more comprehensive threat detection and response solutions.
  • Integration will enhance capabilities in protecting organizations from sophisticated cyber threats.

 
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Change Client Perceptions Today, Reap the Benefits Tomorrow!

·
"There are things known and there are things unknown, and in between are the doors of perception."
Aldous Huxley

In our time together, I'm going to encourage all of you to think differently about how you view perception.

Could opening the doors of perception inspire you to seek out and expand your understanding of reality, as you apply this to growing your sales?

Let's start by looking at the above quote in two ways and applying it to sales:

Things Known: Your everyday perception and understanding of reality, that being your client relationships and the impact this has to your sales growth.

Things Unknown: The vast realm of reality beyond your normal perception, that being gaining an understanding of the perception your clients have about you.

Why is all of this important? Because through the doors of your client's perception, lies their reality about you.

I believe that perception becomes a huge influencer in how your clients interpret and understand their reality. Their perception shapes their beliefs, emotions, and ultimately their decisions.

As a result, perception significantly impacts their experiences and interactions, both personally and professionally. By understanding and respecting their perception, this helps you become more effective in supporting, guiding and building trust.

Their perception, their reality. Change their perception, change their reality.

Understanding the relationship between perception and reality can be a powerful tool for your personal growth and client understanding.

This is going to require some critical thinking, open-mindedness, and the willingness to challenge your own perceptions to grow and adapt in an ever-changing business world.

Perception is your perspective, which is based upon your experience. Perception as defined in the Merriam-Webster dictionary, a result of observing, it is a physical sensation interpreted in the light of experience, while perspective is a mental view or prospect.

These definitions underline the way you view things, and this is based upon your past experiences. Your reality is comprised of a series of experiences that shape the way you see things.

"Perception molds, shapes, and influences our experience of our personal reality", says Linda Humphreys, PhD, a psychologist and life, relationship, and spirituality coach. "Perception is merely a lens or mindset from which we view people, events, and things."

Dr. Humphreys says that our past experiences greatly influence how we decode things.

Certain people, things, and situations may trigger someone to interpret things through a positive or negative lens based on those past experiences.

Let's tie all of this into how salespeople are perceived within the sales world... Need I say anymore?

Your first mirror moment:

  • When was the last time you've asked any one of your clients what they thought of you?
  • When was the last time you've asked any one of your clients the words, they'd use to describe you and how you've been taken care of them?

What concerns me is how many salespeople and their leadership have taken their clients for granted. They've flat out failed at building, nurturing and growing their client relationships.

Next time you have a conversation with one of your clients, ask yourself this question:

Am I being viewed as a sales rep or a sales professional?

PERCEPTION... IS THIS YOUR CLIENTS' REALITY?

"When the trust account is high, communication is easy, instant, and effective."
Stephen R. Covey

Trust, it's the fundamental foundation in both personal and professional relationships. When trust is established, people feel safe to express their thoughts and ideas openly. Now, think about your clients.

When there's higher levels of trust, there's more honest conversation. People are more likely to share information, ask questions, and provide feedback when they believe their intentions are understood and respected. Now, think about your clients.

With trust, the likelihood of miscommunication diminishes. People are more inclined to assume positive intention, which helps prevent conflicts. Now, think about your clients.

It saddens me just how much rampant mistrust there is within the sales world.

Unfortunately, a stereotypical mindset runs wild throughout our society when it comes to salespeople.

Perception is in the eye of the beholder, and in the sales world that would be your clients.

I strongly believe that perception feedback and management become necessary for relational growth.

Relationship and promise bridges are collapsing right now, as moments of being let down are all too fresh in many of your client's mind.

Busted dreams and broken hearts have left many feeling abandoned and neglected.

This places a damper on those sales professionals who place their clients on a pedestal, placing their needs above their very own. They are faced with widespread prejudgment that they must overcome.

Your second mirror moment:

  • How well do you truly know your clients and how well do they truly know you?

I'm here to inform all of you that you must gain a true understanding of your client's mindset and perception of how they view you and how you're taken care of them.

Please realize, what you say, what you do and how you approach problems with your clients will have an immediate impact to your success, and their perception of you.

CHANGE THEIR MINDSET, CHANGE THEIR PERCEPTION

Cold doses of unfiltered feedback are necessary to grow.

Feedback from your clients become the vitamins and minerals needed to build a meaningful relationship.

I'm bringing this to the surface because there just might be a monumental gap between what your clients think of you versus what you believe it to be. Let what I just shared sink in for a moment.

How your clients perceive you just might be the key that unlocks the door to exponential sales growth.

The perception your clients have of you is mission critical for driving exponential sales growth. Understanding and managing client perception can significantly impact your sales success.

Again, your client's perception embodies the opinions, feelings, and beliefs they form about you based on their interactions with you. Plain and simple.

Your third mirror moment:

  • How many of you right now understand the impact this has to you?
  • How many of your clients see you as being available and helpful to them?
  • How many of your clients view you as being heartfelt, caring and trustworthy or inconsistent, blasé and just like all the others?

If you desire to be viewed as a sales professional, and change one's perception of you, then you must be willing to become someone who serves.

Start serving with every conversation and every interaction. Become that professional who leads with their heart and watch what starts to happen next.

Will you commit to taking massive action and put in the necessary time, energy, and heart to better understand your clients? My promise to you, if you do so, this will rapidly open the human window within your relationship.

"The secret of success is to understand the viewpoint of others."
Henry Ford

Your ability to see things from another's viewpoint is indeed a key to success. Now, think about how this applies to your client relationships.

Many of you will find this exhausting and you know what, it's Ok. We all have choices, however; those of you who choose to lead with their heart and seek to serve their clients, will immediately change how they're perceived, guaranteed.

It's retooling your mindset by committing to:

  • Intentional and active listening
  • Empathy
  • Stewardship
  • Building Community
  • Fellowship

This is not a light switch you turn on then off. It's the emotional connection, the human connection and the heartfelt connection you make with each one of your client's that will soon start to change how they view you.

Serving becomes the perception game changer.

  • A servant has a sincere, genuine and burning desire to serve.
  • A servant digs in deep.
  • A servant is laser focused in on serving the needs of the person sitting right in front of them.
  • A servant minded sales professional gives a rip!

There's no greater return on investment than to serve.

This is what goes on inside the mind of a servant:

  • I want to please you.
  • I want to make you feel special.
  • I want you to know I love having you as a client.
  • Making you happy, it is my purpose, it's my pleasure.

CHANGING PERCEPTION, IT'S YOUR RESPONSIBILITY

I believe you must make it a point to understand how your clients perceive you. Not knowing, places you at risk of being replaced.

As we bring our time together to a close, here are three things to consider to change your clients perception:

  1. Communicate Effectively: You must become proficient at communicating your vision, values, and expectations in a clear, concise, and compelling manner.
  2. Build Trust: Perception management requires you to build trust with your clients. You must demonstrate integrity, transparency, and accountability in your actions and decisions as this will create an environment of trust and collaboration with your clients.
  3. Consistency: You must become consistent in your actions and decisions. This helps build trust and credibility which enables you to prevent negative perceptions. Consistency leads to clarity. Consistency leads to confidence.

As a professional who's focused on long-term success, your main responsibility is to profitably serve your clients.

We all have choices in life. In sales, you can choose to be a sales rep, or you can choose to become a sales professional.

This is why unpacking your clients' perception of you becomes a significant factor in how you interact with their reality. It's not just about the objective truth but how they interpret and make sense of their experiences, circumstances, and the world around them.

Managing perception is important because perceptions profoundly shape behavior, relationships, and outcomes. Actively managing your client's perception provides a crystal- clear window into how they think and feel about you.

Mindset, heart set and skillset; this is the trifecta in turning your client's viewpoint into reality.

My friends, this all has a profound impact to your long-term sales sustainability.

Liz Wendling is a renowned sales and business development consultant with expertise in transforming the sales approach for modern professionals. As president of Insight Business Consultants, Liz focuses on helping businesses and individuals refine their sales strategies to connect authentically with clients. Known for her no-nonsense style, Liz emphasizes genuine communication and building trust in sales relationships. She is also a respected author and speaker, offering practical insights and actionable advice to help sales professionals succeed in today’s competitive marketplace.

SHOW SUMMARY

In this episode of the Selling From the Heart podcast, we are joined by Liz Wendling to explore the power of authenticity in sales communication. Liz shares practical advice on overcoming common challenges in sales emails and follow-ups. She highlights the importance of personalized messaging, engaging directly with clients, and refining sales language to avoid sounding pushy or self-serving. The conversation offers insights on how to ask clients about their preferred communication styles and provides motivation for sales professionals to finish the year strong by focusing on genuine connections. If you want to elevate your sales game, Liz’s tips on crafting compelling sales emails will inspire you to sell with heart.

KEY TAKEAWAYS

-Avoid Clichés: Stop using overused phrases like “just following up” that can harm credibility.

-Define Your Reputation: Focus on what you want to be known for as a sales professional.

-Refine Your Language: Eliminate self-deprecating or minimizer statements from your communication.

-Direct Communication: Engage clients with respectful and direct conversations.

-Follow-Up Preferences: Ask clients how they prefer to stay in touch during meetings.

-Authenticity Matters: Ensure every message delivers real value and reflects authenticity.

-Language Matters: Pay close attention to the words you use in emails and interactions to create meaningful impact.

QUOTES TO REMEMBER

“When you sound like everyone else, you get the same results as everyone else: ignored.” — Liz Wendling

“Act like a professional, and do what professionals do.” — Liz Wendling

“Your language should catch their attention with business-centric value, not gimmicks.” — Liz Wendling

“Declare what you want to be known for and make that your mantra.” — Liz Wendling

“You don’t need fluff—get straight to the point and the heart of your message.” — Liz Wendling

“Ask your clients how they want to communicate moving forward.” — Liz Wendling

📌FOLLOW THE CONVERSATION

Learn more about Liz Wendling:

➡️LinkedIn: / lizwendling

Learn more about Darrell and Larry:

➡️Darrell's LinkedIn: / darrellamy

➡️Larry's LinkedIn: / larrylevine1992

➡️Website: https://www.sellingfromtheheart.net/

📕Get the Game-Changing Book That Will Boost Your Sales... While Protecting Your Relationships and Reputation! Now available for shipping at Barnes & Noble! Discover more: https://sellinginaposttrustworld.com

📕Order the rerelease of Selling from the Heart today: https://www.barnesandnoble.com/w/sell...

🔔 Never miss an episode—SUBSCRIBE to our YouTube channel:

/ sellingfromtheheart

📫Click for your Daily Dose of Inspiration:

https://www.sellingfromtheheart.net/d...

 
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