MFP Copier Blog

Hacked!

see attached file

Showing how to grab a pdf image from a file and import to write software so we can mark it up and make changes

Hacked!

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Sponsored by

March 3rd, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Partners Plus Expands Its Managed IT Services With A New Office In Middletown, DE

• Partners Plus, a provider of Managed IT services, has opened a new office in Middletown, DE.
• aims to bridge technological gaps by offering services like cybersecurity measures, cloud computing, and comprehensive IT support
• new office signifies a strategic move to bring IT support and services closer to local enterprises

Kyndryl named a Leader in IDC MarketScape for Worldwide Managed Public Cloud Services 2023

• named a Leader in the IDC MarketScape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment
• report evaluated 18 managed service providers focusing on digitally modernizing businesses and driving growth
• Kyndryl exceeded market standards by offering hybrid cloud solutions, FinOps, SRE, deploying various software technologies, and establishing partnerships with major public cloud providers

BCA IT, Inc. Distinguished as a Leader on CRN's Elite 150 Managed Service Providers List

• included in CRN's Elite 150 category of the 2024 MSP 500 list, showcasing excellence in IT and cybersecurity solutions
• CRN identifies top North American MSPs with innovative approaches to managed services, highlighting large, data-focused MSPs excelling in on-premises and off-premises services
• BCA IT, Inc. offers IT network services including managed IT, cybersecurity, and cloud computing
• Kenneth Henao, President of BCA IT Inc., expresses gratitude for the team's achievement, emphasizing dedication to high-quality services and solutions

Ricoh becoming a digital services firm, seeking "Fulfillment through Work"

• transitions from a premium manufacturer of office equipment to an integrated digital service provider, adapting to the changing workplace landscape
• focuses on IT services, business process automation, and communication services to enhance productivity and creativity in the workplace
• Akira Oyama emphasizes digital solutions' role in addressing modern business challenges, especially during the COVID-19 era
• Serving diverse customers, Ricoh tailors solutions for SMBs facing labor shortages and digital disparities
• Prioritizing software and cloud tech, Ricoh aims for continuous improvement

Eric Sugar, President at ProServeIT - AI-Tech Interview

• Recent interview reported on ai-techpark.com
• Eric Sugar, President at ProServeIT, guides clients in leveraging technology for business growth
• Assumes all users and devices are untrustworthy until verified, emphasizing strict identity verification and network segmentation
• Organizations must implement strict access controls regardless of location to mitigate cybersecurity risks effectively

Fulcrum IT Partners Prioritizes Business Resilience, Partners with SPECTRA to Introduce ...

• introduces SPECTRA, offering Cyber Risk Management Solutions and Warranties to Private and Public Sectors
• Kelly Carter stresses the importance of cyber risk management and customer confidence
• Fulcrum's solutions debut in the UK under the TIEVA MSP brand, offering assurance to business leaders
• Fulcrum's solutions include cash refunds and payments up to $1,000,000 for impacted services

Cybersecurity Notes

• CrowdStrike Security reports a 312% increase in use of remote monitoring and management tools by adversaries in 2023
• • Malware-free hacking attacks are up 75% YoY
  • 75% increase in cloud storage intrusions
• UVM Health Network in Burlington, Vermont admitted that the total cost of a ransomware attack was $65 million.
• Green Ridge Behavioral Health of Maryland agreed to pay $40,000 to settle allegations of negligence after a ransomware attack exposed PHI of 14,000 patients
• American Vision Partners, headquartered in Arizona, notified 2.4 million patients that their PHI was exposed after cyber attack
• The FBI announced it has shut down 14,000 email accounts that are apparently linked to LockBit ransomware group.
• Lexington Medical Center of West Columbia, South Carolina notified an unknown number of patients that their PHI was exposed after email phishing attack.
• Vyacheslav Punchukov, a Russian hacker, was arrested when he was on vacation in Switzerland, and was extradited to the U.S., and faces up to 20 years in prison for his crimes.
• Arctic Wolf Security published report:
• Wyze Home Security notified its customers that a “glitch” in its home security cameras allows users to catch glimpses inside strangers’ homes
• Change Healthcare, a prescription processor and a division of United Healthcare Insurance, notified an unknown number of customers and patients that their PHI may have been exposed after cyber attack.
• AT&T had many of its smartphone cell service customers impacted this past Thursday by a service outage

Fortra Brings Managed Extended Detection and Response (XDR) to Market

• introduces Fortra Extended Detection and Response (XDR), a managed service solution for comprehensive security coverage
• XDR combines advanced technology with security experts for tailored security outcomes
• XDR enables automated response actions and host isolation for enhanced security strategy efficiency
• XDR combines advanced technology with security experts for tailored security outcomes

Syncro Announces Seasoned MSP Leader Michael George as CEO

• appoints Michael George as CEO to drive innovation and growth for its MSP platform
• Syncro is a Seattle-based B2B SaaS company offering an all-in-one PSA and RMM platform for MSPs
• Michael George, with extensive technology leadership experience, will lead Syncro's growth
• George, former CEO of Continuum, drove significant growth in the managed IT services industry

NetGain Technologies Recognized as Top Managed Service Provider on CRN's MSP 500 List

• recognized as a top Managed Service Provider on CRN's MSP 500 List
• acknowledged for its excellence in managed services by CRN, a prominent media brand
• CRN's MSP 500 List signifies NetGain Technologies' commitment to providing top-tier managed services
• CRN's MSP 500 List identifies leading managed service providers who demonstrate excellence in delivering managed IT services to clients

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

KEENON Robotics and Konica Minolta Business Solutions (HK) Ltd. Join Hands to Introduce Advanced Service Robotics in Hong Kong and Macau

• KEENON Robotics partners with Konica Minolta Business Solutions (HK) Ltd. to introduce service robots in Hong Kong and Macau, including the DINERBOT T10
• Konica Minolta becomes the exclusive distributor for KEENON's indoor delivery robots, addressing automation needs across industries
• partnership expands KEENON's reach, bringing cutting-edge robotics to enhance customer experiences
• DINERBOT T10 offers efficiency with a large-capacity tray, motion control, and customizable head accessories

Konica Minolta Recognized on CRN’s 2024 MSP 500 List

• listed on CRN's MSP 500 list in the MSP Elite 150 category for 2024, marking its ninth inclusion
• list acknowledges the crucial role of MSPs in supporting businesses through managed services, optimizing IT solutions, and enhancing ROI
• Konica Minolta offers IT services, including network design, helpdesk support, and IT security, tailored to meet diverse business needs
• MSP 500 list showcases service providers driving growth and innovation in the industry, enabling businesses to optimize IT budgets and focus on core objectives

Xerox to deploy Verizon Network as a Service Solutions framework for IT modernization

• Accelerates Xerox's Reinvention through Verizon's NaaS Solutions framework
• Verizon Business aims to empower customers in the digital age with flexibility and scalability
• Xerox's Focus: Simplifying systems for enterprise-wide efficiency and scalability, with Verizon's NaaS as global network infrastructure
• Subscription Model: Enables strategic resource allocation without substantial upfront investments, driving Xerox's network transformation

Upland Software reports quarterly earnings

• Total revenue down 8% to $72.2 million
• Subscription and support revenue down 8% to $68.2 million
• GAAP net loss was $16 million
• (provider of solutions such as; Interfax, FileBound ECM, PlanetPress, etc.)

Equipment leasing in January

• Report published by Equipment Leasing and Finance Association
• Companies borrowed 6% more to finance equipment investments YoY
• Signed up for new loans, leases and lines of credit worth $9.3 billion, down 26%
• Credit approvals = 76%

CrowdStrike and Ignition Technology Partner to Address UK Market Cybersecurity Demand

• partners with Ignition Technology as a strategic distribution partner in the UK to increase availability of the CrowdStrike XDR Falcon platform
• Ignition Technology's SaaS cybersecurity focus and market-leading partner network complement CrowdStrike's industry-leading Falcon platform to address growing cybersecurity demand in the UK

Radware Drives New Revenue Streams for Managed Security Service Providers

• Offers MSSPs flexible options to extend managed security services, driving new revenue streams and business growth
• can rebrand and resell Radware's Cloud DDoS Protection and Cloud Application Protection Services to defend against cyber threats
• providers like US Signal are leveraging Radware's program to enhance cyber defense portfolios and customer experiences
• security solutions use AI algorithms to protect user experiences while reducing false positives

This Week in Copiers Twenty Years Ago

First Week of March 2004

Enjoy These awesome copiers threads from 20 Years Ago

Kyocera Delivers New Printer

Art Post (Guest) · 3/4/047:31 PM

life of our products,” said Michael Pietrunti, vice president marketing, Kyocera Mita America. “Not only do our newest printers combine impressive print speed and excellent image quality, they also employ a 500,000-image drum and 40,000-image toner container. This translates into considerable cost-savings - possibly saving an organization thousands of dollars in printing costs over the life of the printer. It’s what we mean by, ‘Work hard. Print smart’.” The FS-9120DN and FS-9520DN printers

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Relabeled Toshiba Color copier?

Rick Rivera (Guest) · 3/2/044:13 PM

I am hearing the uglies about relabeling Toshiba 31 ppm color unit for Ricoh's answer to 6513 upgrade path. Second, also heard the 6513 price will drop to 4506 level too! Any confirmations out there? Being told it will be "showcased" at ON Demand!

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Ricoh Enhances Its Aficio Line

Art Post (Guest) · 3/2/047:35 PM

products, Ricoh is offering new features such as embedded scan to e-mail, Internet faxing, LAN faxing, and fax forwarding to e-mail. The Aficio 2015 is the ideal system for offices or workgroups that are limited in space but require high-end performance at an affordable price. The Aficio 2018 offers the same capabilities as the Aficio 2015 but features a faster print speed and larger paper capacity, making it well suited for environments with slightly higher throughput requirements. And, the

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Ricoh/Lanier Allstate Insurance Contract

John Roof · 3/2/048:49 AM

Ricoh/Lanier has a contract with Allstate Insurance to provide the Lanier LP020c(Ricoh CLP1620) to its agents. They have a special price of $1,680 for the printer only, but have lease pricing for the version with copier functionality. If they purchase a Ricoh or Lanier version, Allstate sends them free toner. The lease pricing for the printer only version is $59.30 on 44 months. For copier functionality, the lease pricing is $89.65 for 44 months.

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Canon Technology Solutions Introduced

Art Post (Guest) · 3/4/047:26 PM

serving clients in the following marketplace areas; New York, New Jersey, Philadelphia, Washington DC, Baltimore, Detroit, Atlanta, Pittsburgh, Cincinnati, Wilmington (Delaware), Miami/Ft. Lauderdale, Tampa and Orlando. It provides clients with digital network printing, color and black and white copying, duplicating, faxing and large format printing along with business services consultation and outsourcing. For more information visit www.solutions.canon.com

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Imagistics Helps Businesses

Art Post (Guest) · 3/4/047:27 PM

). Its 25-cpm/ppm speed makes it is an attractive option for workgroups stepping up from desktop and lower volume devices. The im2520f matches all the functionality of the im2520, but adds standard network printing and Super G3 fax capabilities. As a result, the im2520f is a communications hub device that can consolidate multiple stand-alone desktop devices, including faxes, printers, and scanners. The flagship of the series, the im3520 is a mid-volume workgroup solution that operates at 35-cpm/ppm

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Lanier Unveils Blueprint To

Art Post (Guest) · 3/4/047:32 PM

requirement." Examples of Lanier's track record in helping customers achieve true Document ROI can be found at www.lanier.com/casestudies . ABOUT LANIER WORLDWIDE Lanier Worldwide, Inc. is a wholly owned subsidiary of Ricoh Corporation, the Americas sales and marketing unit of Ricoh Company, Ltd., a $14.5 billion global manufacturer of digital copier/printers. Lanier helps its customers succeed by understanding their unique document management needs and delivering systems and services that

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UPDATE - Oce warns dollar

Art Post (Guest) · 3/5/045:54 PM

UPDATE - Oce warns dollar to hurt sales, profit in Q1 Tuesday March 2, 9:30 am ET (Adds detail on forecast, shares) AMSTERDAM, March 2 (Reuters) - Dutch printer and copier maker Oce (AmsterdamCEN.AS - News) warned on Tuesday its first-quarter turnover and earnings would be lower than a year ago due to the weak dollar. ADVERTISEMENT The company said it would sell more machines in its first fiscal quarter, which ended in February, than in the same period one year ago, but the gains would be

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Re: HP Cost per Copy

H2OSkier · 3/2/045:53 PM

the Ricoh side:-)) Very profitable. This may not be the correct "lounge" for this question, but it is somewhat related - does anyone out there have a comp plan with residuals payed out based on click revenue? I'd be curious to see what dealers around the nation are doing with this. The onsey-twosey printer unit sales are almost a waste of time, but if we can use them as a launching pad into an account and incent the reps to begin moving them, the printers can be an incredible source of income for

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Panasonic Introduces Multifunction Alternative

Art Post (Guest) · 3/1/046:48 PM

a built-in automatic duplex unit that enables two-sided printing and copying. Incoming faxes can be printed on both sides as well. Virtually any type of document black & white or color can be scanned directly from the flatbed scanner, turned into a PDF, custom named, and sent to a networked PC or email address. The UF-9000 s high-speed Super G3 fax with JBIG compression transmits at about three seconds per page. Among the UF-9000 s more unique and cost-efficient features is Double Exposure. With

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Lexmark C510 offers

Art Post (Guest) · 3/3/048:21 PM

C510n consistently measured faster print times than each of the four competitors," QualityLogic said. The Lexmark C510 also supports Lexmark’s advanced software solutions, expandable memory and paper-handling options, and has an easy to use interface. All at a price that makes the Lexmark C510 a viable alternative to mono laser printers. Money-Saving Features The C510 also comes with advanced tools to help manage color printing costs, a significant consideration for both enterprises and SMBs. With

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HP Signs $100 Million Deal with Ford

Art Post (Guest) · 3/4/047:29 PM

to consolidate its printers, copiers and fax machines bought from several companies including Hewlett-Packard and office equipment maker Xerox Corp. (NYSE:XRX - News), to save costs. The automobile manufacturer chose HP over Xerox to be the integrator, HP said. "Basically HP just took over a bigger piece of the printing infrastructure -- we have a majority of it," HP spokeswoman Katy Doherty said. A Ford representative was unavailable to comment on the details of the agreement. Xerox spokeswoman

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Re: 2090 with SR90 and EB-105EX

Ted · 3/5/043:31 PM

Well the correct answer is "Memory". Well at least that's what we think. We in addition to being a Ricoh and Canon Dealer, are also a Hitachi HV Printer Dealer. We just happened to have a Hitachi guru in today for some training, and he took a look at the samples and the first words out of his mouth were "Not Enough Memory". I tend to believe this guy because he can do things with PC's, programs, up to and including rewriting Ricoh code for unix print drivers and make things that Ricoh says

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Re: Minolta 2510f

Art Post (Guest) · 3/5/048:01 AM

Junior: I just had a deal here in the States. Minolta was selling a 3010 w/feeder, cabinet and staple/finisher. There were selling the unit for $4,900 US dollars. I was not even able to compete wtih our 2027. My base cost (best) was still three to four hundred higher than what they were reselling the unit for. We switched to a rental plan for the customer with a used digital so we could at least capture the service and supplies. Not sure if we'll get it. This customer di not give a rat's butt

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Re-uploaded Ricoh Connected Files

Boston Mike · 3/1/0410:13 PM

Download files below in this thread ...let me know if there are any problems.-=Mike=-

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UC6 Controller with JP3000 Printing Problem

Mike N · 3/2/0410:04 AM

I have a customer who has a JP3000 and a UC6 controller. We are having difficulty printing to the JP3000 from the UC6. When printing, it will create a master and print out 2 copies on the JP3000 no matter what quantity is selected. ie: if you want to print 100 copies it only prints the 2 and then the user needs to go over to the JP3000 and print the rest. Has anyone else experienced this and is there an easy fix?

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Minolta 2510f

Junior · 3/5/043:35 AM

Hi Guys Wonder if anyboby could help. We are busy with a huge deal but Minolta is giving us grey hair. They are half the price on a 2510 and we proposed a Af 2022. Why is this . How can I solve this problem and with which features can We nail them. Kind Regards Junior

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Ricoh 1035

A (Guest) · 3/5/041:09 PM

Subject: Ricoh 1035 Question: I’ve been experiencing light, spotted background on several of these machines. Seems like sometimes the drum clears it up, sometimes it’s the charge roller or the charge roller cleaning roller. Also the waste toner is getting full really fast. Any ideas would be helpful. Answer: Pretty common for these. The developer is rated 300-360k. I've been finding some accounts go 80-100k. The dev gets the dust and paper dust in it and spits it out on the paper. The other

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Ricoh 5006

Art Post (Guest) · 3/5/041:11 PM

Ricoh 5006 Q: I am having a problem with the color as it is laid down on the transfer belt. They do not register correct. The images are about 1/8 inch apart, giving a very blurred copy. Has anyone had this problem and how do you make the images register correctly? A: PCS said, "Check the image belt for slipping, first the springs that tension the roller may need replacing, you can stretch then and if it improves, then replace them. Also check the sensor actuator, if it’s loose on the shaft, it

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Scratched Fuser Rollers

Art Post (Guest) · 3/5/041:15 PM

Scratched Fuser Rollers Many times you fix a machine and get cleaned up but you know its going to be hard to collect that bill since you are stuck with a fuser roller with some coating worn off, that you have no replacement for. You realize that although you fixed the problem causing the machine to be down, the customer will be happy to remind you of the LINE on his/her copy right around checkwriting time! I personally have run into this many times on printers, faxes and copiers. You want to do

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Re: Just got back from Ricoh Connected - East Region

Boston Mike · 3/1/048:14 PM

..

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Re: Just got back from Ricoh Connected - East Region

Boston Mike · 3/1/048:16 PM

Zipped Nuts and Bolts

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Re: Ricoh/Lanier Allstate Insurance Contract

Neal · 3/2/0410:18 AM

If it is part of the Ricoh family,i.e. Savin and Gestetner, can they be placed also?

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Re: Who makes these?

dmurrah · 3/3/045:36 PM

Pitney spun off the copier division a year or so ago. The new name of the company is Imagistics. They still relabel Minoltas I think.

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Re: Ricoh/Lanier Allstate Insurance Contract

Graham · 3/3/046:16 PM

Lanier is still it's own gig, they are kind of a rogue company operating on their own and separate from Ricoh, Savin, Gestetner. Don't know how long this will last, but I think that if they have a good thing going on there (JD Power etc) Ricoh will likely not try to break it. The same goes in reverse too, Lanier dealers can not sell on GSA contracts cuz they don't have a GSA contract. Hope that helps Graham Also, the Lanier LP020C is a Ricoh CL3000

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Re: Tips on Buying Your First Color Copier

bnosbod · 3/4/044:29 PM

I would tell anyone looking to purchase a color system to first consider what they want to accomplish with this device. Printing mainly? Copying at all? Will the device be for business type applications? ( Graphs, color highlights, small photos) Or are the using desktop publishing applications for more sophisticated brochures on special paper stocks. The more questions they ask of the sales rep, or more importantly, the more answers they have for a sales rep, the better they will be able to get

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Re: 2090 with SR90 and EB-105EX

Art Post (Guest) · 3/5/041:02 PM

hmmmmmmmmm.............. What you showed me looks like some time of interference, digital banding, etc. I thought first of the laser. Hence you have informed me of the copy and print mode the machine is doing this. Have you thought about radio interference? As stupid as this sounds, all copiers under FCC law as a class (whatever devise) have to be able to accept radio waves, whether they are good or bad. If you guys are stumped with this. I would try to add a noise filter and to ask the

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Re: Printer Cost Security Manager

H2OSkier · 3/2/046:32 PM

Haven't had the best experience working with Equitrac. The software is decent, but the support is lacking. I might recommend checking out a product called PrintAudit4 at www.printaudit.com This is a client-based tracking solution that just launched the ability to track copies as well. Some unique differences, and worth evaluating for your total account management efforts. Web Image Monitor is also worth evaluating as it also has the ability to track copier and print volume by user. The data

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Re: Relabeled Toshiba Color copier?

Old Glory · 3/2/045:51 PM

Art, what you call "near future" in this case is FY2005. Considering FY 2004 doesn't even start until next month I would be inclined to call it more "distant future." And that product is 40/60 not 50/50. There is no 50/50 unit coming within the next 18 months according to notes from the Ricoh Sales Staff Meeting last month.

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Re: Relabeled Toshiba Color copier?

Jayson Gilbertson · 3/2/049:24 PM

Ricoh is going to relabel the upgraded versions of toshiba 210c and 310c when they are released. I believe the model number will be the 211c and 311c toshiba. I have no guess as to what the Ricoh number will be. They are sitting in toshiba's warehouse waiting for the 210's and 310's to be deleted. I have been told it will be about a month for us to get the toshiba versions as we are not ordering any of the old 210 310. They are said to be about the same as the new 211 311. Again they are not

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Re: Relabeled Toshiba Color copier?

Neal · 3/3/048:02 PM

We just today had the product launch on the new color systems,32/24 and 38/32, and we were told that Savin will have the re-labeled Toshiba the first week of June. As Jay has said it is not a document solutions system, but to be the graphics system to replace the 6513.

-=Good Selling=-

This Week in Copiers Fifteen Years Ago

First Week of March 2009

Real Copier Sales

Enjoy These awesome copiers threads from 15 Years Ago

"Honesty is more than not lying. It is truth telling, truth speaking, truth living, and truth loving."

James E Faust

Whether this be in your personal life or in business, meaningful relationships are cemented on trust.

As we start off our journey together around trust building, let's peel the layers back around the above-mentioned quote by James E Faust.

I ask you to insert the following at the beginning of each bullet point below: Are you...

• Truth telling: Trust building requires communicating facts and information accurately, without distortion or deceit.
• Truth speaking: Trust building goes beyond just stating facts. It calls for expressing one's genuine thoughts, feelings, and opinions sincerely and openly.
• Truth living: Trust building requires aligning one's actions and behaviors with ethical and moral principles. Being authentic and genuine in how one lives their life is a lifestyle.
• Truth loving: Trust building requires a deep appreciation for truth. This means valuing honesty as a fundamental virtue and striving to uphold it in every circumstance, regardless.

Smash these all together, as these aspects of honesty contribute to fostering trust, integrity, and authenticity in relationships.

Real connections, real conversations, and real relationships are all built on trust.

Cambridge Dictionary defines trust as a verb: to believe that someone is good and honest and will not harm you, or something that is safe and reliable.

Simply stated, without honesty there can be no trust.

When people are honest with each other, trust is established, and relationships flourish.

Being honest means adhering to a set of moral principles and with radical consistently acting in accordance with them.

Honest and truthful communication forms the basis of healthy and lasting relationships. This is essential for understanding, empathy, and mutual respect.

Trust drives profitable business.

Trust creates...

• Repeatable and consistent long term business growth.
• Forgiveness and recovery when things do not always go as planned.
• Loyal partnerships, and isn't this what you want?

When it comes to trust, Dr. Henry Cloud goes on to say,

"When we realize that trust is not optional, that all human life is designed and wired to only work when we trust, we begin to treat trust with the utmost of respect."

TRUST AND CONSISTENCY

“Consistency is the true foundation of trust. Either keep your promises or do not make them."

Roy T. Bennett

Consistency is a hallmark, the centerpiece of trustworthiness.

A trustworthy professional is consistently congruent. The walk matches the talk.

Inconsistent behavior or language creates doubt, uncertainty and suspicion, whereas congruency fosters confidence and trust.

Consistent professionals have radical amounts of self-control to maintain their character. They do not wear masks or pretend they're someone they're not just to impress.

They are not self-serving but self-giving.

They consistently show compassion and out care all other salespeople.

They consistently show respect, gratitude and appreciation.

They consistently create and respect boundaries in their relationships.

More importantly, they consistently live with the utmost of integrity.

Sales professionals who are trustworthy are reliable. They do what they say they will do over, and over, and over again.

Hard to gain your clients trust when you're reliable once.

When it comes to consistency, check out what Pastor Craig Groeschel has to say,

"Successful people do over and over what other people do every now and then. Consistent action creates consistent results. It's not what we do occasionally that makes the difference, it's what we do consistently. We are what we do consistently."

Trust begets trust... Are you consistently delivering on your commitments?

CONSISTENT PROFESSIONALS NEVER WAIVER FROM INTEGRITY

"Real integrity is doing the right thing, knowing that nobody's going to know whether you did it or not."

Oprah Winfrey

In a post-trust sales world, integrity is nonnegotiable. You must live it, breathe it and demonstrate it.

Integrity is about being courageous and will keep you at the top especially in a world full of empty suits.

Integrity is the practice and discipline of being honest. It is operating with a consistent and uncompromising adherence to strong moral and ethical principles.

I ask you to please reflect upon the following...

Professionals with integrity demonstrate honesty in their communication, reliability in their actions, accountability for their decisions, and respect for others.

These professionals stand up for what’s right, even when it’s difficult, and they don’t compromise their principles for convenience or personal gain.

How do you think this plays out in building authentic and trusted client relationships?

Integrity...

• Earns you respect
• Builds upon your personal reputation
• Builds upon your professional reputation

Stop right now and think about these two questions...

• How many of your clients and future clients would use the word honest in describing how they view many in sales?
• How many of your clients and future clients would use the words moral and ethical in describing their interactions with many in sales?

INTEGRITY AND TRUST, A MUST IN SALES

"Whoever can be trusted with very little can also be trusted with much, and whoever is dishonest with very little will also be dishonest with much."

Luke 16:10 NIV

It concerns me that the words morals, ethics and integrity; we surely do not think of salespeople.

Integrity will shape your world both personally and professionally.

Take a few minutes to answer the following:

• What's your end game in sales?
• What do you really want to be known for?
• Will you allow integrity to guide you? If so, what will you be willing to differently and not compromise?

I applaud what Andy Stanley says about integrity...

"People with integrity do the right thing because it is the right thing even if it costs them."

Therefore, a failure of personal integrity adds stress to the people around you.

Apply this to how you interact with your clients... Do you smell what I am cooking up here?

Integrity is a universal expectation – you expect from people around you.

Why do we expect integrity from others even in times that we are not?

Will integrity guide you or will your appetite for commissions guide you?

Will integrity guide you or will you succumb to the pressures of fitting into the sales wolf pack?

Andy Stanley goes onto to say...

"You can’t be yourself as long as you're lying to yourself."

You can’t give your full self to your clients as long as you're lying to yourself. This will all come back to haunt you throughout your sales career. Your reputation is a terrible thing to waste.

Simply put, your irresponsibility should not become someone else's responsibility.

Questions for you to think about right now...

• Do you want to be known as a trust builder or trust buster?
• What might be competing for your integrity?
• What might be competing for your future self?

I'm here to inform you that when you breech your personal integrity, this will impact someone else’s and often this just might be your clients' trust.

In a sales world where your clients and future clients are yearning for trust, think about this...

• One breech of integrity leads to another
• The first breech makes the second breech easier
• The second breech creates a pattern/direction

Sales professionals with integrity are guided by integrity. They refuse not to lower themselves nor waiver from it.

When you sacrifice your integrity to get ahead, I promise you this... You will soon close the door on that opportunity and things will start to come back to haunt you.

Never ever close the door on potential in the now moment.

What do you want to be known for in sales, out in the community and with your clients?

INTEGRITY KEEPS YOU PERCHED AT THE MOUNTAIN TOP

It's quite unfortunate as we live in this cancel culture. Where a little bit of bad, erases a whole lot of good.

Integrity determines your reputation.

"The integrity of the upright guides them, but the crookedness of the treacherous destroys them."

Proverbs 11:3

Integrity guides you from becoming an empty suit.

A single bad choice to destroy a lifetime's worth of integrity.

It can be said that people with integrity have the same characteristics - they're humble, have a strong sense of self, they have high self-esteem, and ooze self-confidence.

These characteristics become mission critical, because, in sales, you'll be under intense pressure from others to make the wrong choice.

And this is why Proverbs 10:9 is to be taken to heart,

"Whoever walks in integrity walks securely, but he who makes his ways crooked will be found out."

Sales professionals who carry themselves with integrity win, and those who do not, get exposed as being empty suits.

STEP INTO INTEGRITY TO BUILD TRUST

"Have the courage to say no. Have the courage to face the truth. Do the right thing because it is right. These are the magic keys to living your life with integrity."

W. Clement Stone

Please key in on this for a moment... If you're quick to abandon your integrity then you must ask yourself, "What's really driving me?"

Why is it in sales that many are more concerned with looking good than being good?

In Selling from the Heart fashion, if you commit to leading with integrity, it won’t be how well you behave that gets people’s attention it will be how well you love that gets people’s attention.

I will leave you all with a quote from Dr. Henry Cloud,

"Trust is the fuel for all of life."

Mark Carpenter is a serial storyteller. Even as a child, he loved to tell stories (mainly to get attention). He leveraged that ability into a career in marketing communications and public relations, then as a college professor and corporate facilitator.

Now, he teaches people how to more intentionally tell stories that teach, lead, sell, and inspire to accomplish business and personal goals. He is the co-author of the best-selling book “Master Storytelling: How to Turn Your Experiences Into Stories that Teach, Lead, and Inspire” and co-creator of the Master Storytelling Workshop. Leveraging a 20-year career in corporate communication, 10 years working as an adjunct professor of communication, and 15 years facilitating training, Mark couples a lively, engaging style with purposeful, impactful learning.

When he’s not training, speaking, coaching, or creating new content, Mark is likely hiking or snowshoeing in the mountains near his home in Utah, playing the piano, bragging about his grandchildren, or writing children's books.

SHOW SUMMARY

In this episode of Selling From the Heart , we are joined by Mark Carpenter, the serial storyteller and co-author of the best-selling book, "Master Storytelling." Together, they explore the profound impact storytelling can have on sales, leadership, and building authentic connections. From weaving personal experiences to influencing leadership decisions, learn how storytelling can elevate your sales game and create lasting impressions.

KEY TAKEAWAYS

Connect as Humans: Selling from the heart is about connecting as human beings, not just transactions.

Storytelling Structure: The key storytelling structure includes an introduction, conflict, and change to effectively convey messages in a concise manner.

Intentionality in Storytelling: Be intentional about the purpose of your story and the lesson you want to convey.

Repeatable Stories: Reuse and repurpose stories intentionally for different contexts, audiences, and lessons.

Building Trust: Stories trigger the release of oxytocin, the trust hormone, in the brain, fostering genuine connections.

QUOTES

"Selling from the heart is about connecting as human beings."

"The story is not about you; it's about the point you're trying to make, the lesson learned, and how it can impact the listener."

"If you're intentional about the destination, you're going to take that story start to finish in a straight line."

"Look for those moments where you have an emotional reaction. There is a story embedded in that with something to teach, lead, sell, and inspire."

"Storytelling builds trust by increasing oxytocin, the love hormone, fostering genuine connections between people."

Learn more about Mark Carpenter:

LinkedIn:

/ mark-carpenter-0b55221

Learn more about Darrell and Larry:

Darrell's LinkedIn:

/ darrellamy

Larry's LinkedIn:

/ larrylevine1992

Website: https://www.sellingfromtheheart.net/

Please visit BarnesandNobles to order your copy of the rerelease of the Selling from the Heart book.

https://www.barnesandnoble.com/w/sell...

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https://whyinstitute.com/

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