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MFP Copier Blog
Lead for Fleet of K12 (165 plus) Copiers
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MSP & MSSP & IT Industry Notes for March 24th, 2024
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March 24th, 2024
Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.
What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.
Chief Product Officer at Stibo Systems, Neda Nia - AITech Interview
- Neda Nia, Stibo Systems' Chief Product Officer, discusses pivotal moments from her career and the company's mission of "better data, better business, better world."
- Stibo specializes in managing various data domains, including product, location, supplier, and sustainability data, to empower businesses in making informed decisions.
- Multi-domain master data management (MDM) plays a crucial role in addressing sustainability challenges by ensuring data accuracy and transparency.
- Stibo Systems' solutions help businesses scale, drive efficiency, and meet sustainability goals.
- company is committed to sustainability and ESG goals, reflected in its culture and actions, such as planting a tree for every new customer and employee.
Navigating the Mirage: Deepfakes and the Quest for Authenticity in a Digital World
- Deepfakes fabricate videos of candidates, potentially swaying public opinion. The case of Ukrainian President Zelensky conceding to Russia highlights the disruption.
- Employees are susceptible to deepfake attacks, risking sensitive information compromise. Advanced AI-driven security detects anomalies in behavior and access patterns.
- While AI powers deepfakes, it aids cybersecurity by detecting vulnerabilities and implementing countermeasures. AI identifies potential deepfake content preemptively, bridging the cybersecurity skills gap.
- To combat deepfakes effectively:
- Legal frameworks targeting deepfake creation and distribution, along with international cooperation and ethical AI guidelines, are crucial. Media authentication frameworks and awareness campaigns empower individuals to discern real from synthetic content.
- Companies prioritize AI-driven cybersecurity to safeguard against deepfake threats. Proactive measures, like real-time breach detection and centralized understanding of the organization's baseline, maintain integrity and security.
- ECI and Pros Elite collaborate to offer SMBs using e-automate® enhanced analytical capabilities through the PIVOT platform
- PIVOT enables businesses to analyze data from e-automate® to identify growth and profitability opportunities
- PIVOT monitors benchmarks specific to office technology companies, streamlining performance improvements
- DEX Imaging are already benefiting from PIVOT, improving service and financial performance
- e-automate® by ECI supports critical business processes, providing real-time visibility across various operations
- alliance aims to empower SMBs to remain competitive and achieve growth goals in a dynamic market
- Customers can securely share e-automate® data with PIVOT for comprehensive business analysis
With Print-Heavy Portfolio, Xerox Navigates Turbulent Waters
- Reported on Gurufocus.com
- Xerox's heavy reliance on the print segment poses substantial risks amid a mature and competitive industry facing secular decline
- Despite efforts to diversify into managed services and IT offerings, the core printer business continues to face headwinds, exacerbated by the shift toward remote work setups and supply challenges
- While contractual post-sale revenues have somewhat offset larger revenue declines, their diminishing nature leaves the company vulnerable in the long term
Cybersecurity Notes
- University of California San Diego Health notified an unknown number of patients that their PHI was exposed after two email phishing attacks.
- Stanford University of California, which also operates healthcare facilities, notified 27,000 individuals that their info was exposed after cyber attack.
- University of Texas Southwestern Medical Center of Dallas, TX notified 2,094 patients that their PHI was exposed after cyber attack.
- Stewart-Webster Hospital of Richland, Georgia most likely will be hit by a negligence HIPAA lawsuit after boxes of paper medical records were found discarded on the front lawn of the facility.
- Department of Developmental Services in Waltham, Massachusetts notified an unknown number of patients that their PHI was exposed after paper medical records were left on the property.
- Jewish Home Lifecare of New York notified 501 patients that their PHI was exposed after cyber attack.
- Lake of the Woods County Social Services of Minnesota notified 537 patients that their PHI was exposed after cyber attack.
- Littleton Regional Healthcare of New Hampshire notified 12,614 patients that their PHI was exposed after email phishing attack.
- Rebound Orthopedics & Neurosurgery of Vancouver, WA notified an unknown number of patients that their PHI was exposed after cyber attack.
- CCM Health of Montevideo, MN notified 29,182 patients that their PHI was exposed after cyber attack.
- University of Tennessee Health Science Center Physicians and Hospitals notified an unknown of patients that their PHI was exposed after cyber attack.
- Orsini Pharmaceutical Services in Illinois notified 1,433 patients that their PHI was exposed after email phishing attack.
- MarineMax of Florida notified an unknown number of customers that their info was exposed after cyber attack.
- KMJ Health Solutions of Michigan notified 2,191 patients that their PHI was exposed after cyber attack
- Texas Health and Human Services Commission notified 3,392 patients that their PHI was exposed after being stolen by employee.
- Report published by Allied Market Research
- Desktop scanner market to grow to $8.7 billion by 2032
- CAGR (cumulative annual growth rate) of 5.7%
Lock in on Cyber Security with ARCOA
- IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
- Data Destruction: Ensures sensitive data is completely erased from devices before disposal
- Asset Remarketing: Resells refurbished IT assets to maximize value recovery
- Recycling Services: Provides environmentally responsible recycling of electronics
- Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
- Secure Logistics: Handles the safe transport of IT assets throughout the disposal process
Managed Print Services revenue growth
- Research published by Maximize Market Research
- Managed print service market expected to reach $94.33 billion by 2029
- CAGR (cumulative annual growth rate) of 9.81%
Large format inkjet print sales growth
- Research published by MarketsandMarkets
- Large format color inkjet printer market expected to pass $10.4 billion in sales by 2028
- CAGR (cumulative annual growth rate) of 5%
- Driven by increasing need by applications in retail and interior design
Insight Named NVIDIA's 2024 Americas Software Partner of the Year
- Insight Enterprises awarded 2024 NVIDIA Partner Network (NPN) Americas Software Partner of the Year
- Recognized for exceptional work in assisting clients integrate AI into their business
- Elite NPN member, integrating NVIDIA AI into deep learning solutions for competitive advantage
- Offers AI Proof of Concept process through in-house Research & Innovation Hubs
- Holds NPN competencies in Compute, Networking, NVIDIA DGX AI Compute Systems, and NVIDIA AI
- Insight helps clients accelerate machine learning operations and automate AI workloads in enterprise applications
- NPN awards honor partners in various competencies and industries, including service delivery, data center networking, public sector, healthcare, and higher education
- Insight Enterprises, Inc. is a global Fortune 500 Solutions Integrator specializing in IT transformation
- Offers services in cloud, data, AI, cybersecurity, and intelligent edge
TPx's New Virtual Compliance Officer Solution Helps Companies Maintain Defensibility ...
- launches Virtual Compliance Officer solution as part of Security Advisory Services
- Aimed at helping companies manage information security compliance
- Solution offers comprehensive oversight of compliance and legal standards
- Reduces the risk of non-compliance with complex and ever-changing regulations
- Provides data-driven insights for real-time decision-making
- Budget-friendly offering for small- and mid-sized businesses
DYOPATH Ranked on CRN 2024 MSP 500 List
- DYOPATH named to CRN's MSP 500 list in the Elite 150 category for 2024
- CRN's MSP 500 list highlights top Managed Service Providers (MSPs) in North America
- Recognizes MSPs for enhancing efficiency, simplifying IT solutions, and optimizing ROI
- DYOPATH selected for its focus on large organizations and strategic partnerships, driving industry innovation
Konica Minolta Brings Enhanced Security and Improved Ease of Use to the Modern Workplace
- Next generation of Konica Minolta bizhub i-Series MFPs and SFPs announced
- Enhanced security features address concerns around print infrastructure security
- New Authentication Attack Detection function blocks unauthorized attempts
- Improved ease of use with intuitive user interface and expanded paper capacity
Ericsson Federal Technologies Group established in the U.S.
- Ericsson Federal Technologies Group established in the U.S.
- Aims to address specific needs of the federal market
- Provides tailored solutions and services for federal agencies
- Strengthens Ericsson's presence and commitment to the U.S. market
Microsoft to end print driver support
Reported by Tech Radar magazine
- Microsoft has stated it will no longer service third-party printer drivers on devices that use Windows OS, including Windows 11
- Will allow IPP Class Driver and Mopria-compliant print devices
- Will be supported instead of OEM drivers via Windows Update
- Printer/MFP manufacturers will not have to provide dedicated drivers
- Microsoft claims this will improve performance and reliability
- Mopria certification will be a mandatory requirement for HLK (hardware lab kit)
- Changes will take place over several years until 2027
M-Files Named Among KMWorld’s 2024 100 Companies That Matter in Knowledge Management
- M-Files Platform recognized among KMWorld's 100 Companies That Matter in Knowledge Management for 2024
- Acknowledged for pioneering solutions driving advancements in information management
- M-Files knowledge work automation platform empowers professionals to focus on core competencies
- Leveraging automation, machine learning, and AI to transform manual processes and improve efficiency
This Week in the Copier Industry Twenty Years Ago
This Week in Copiers Twenty Years Ago
Last Week of March 2004
Real Copier Sales
Many moons ago, I made a few predictions in reference to "what I thought" would happen with Ricoh Americas. To sum it up, my thoughts were that Ricoh would take all non performing dealers and ask them to become Lanier or Savin....read more here
Enjoy These awesome copiers threads from 20 Years Ago
RICOH HIGHLIGHTS MULTIPLE SOLUTIONS AT AIIM/ON DEMAND 2004
– BrightQ was developed exclusively for the UNIX and Linux operating systems and supplies system administrators, IT support personnel, printer support personnel, and anybody who prints via UNIX and Linux, with an easy-to-use, graphically rich, printing environment. This dynamic printing suite is available for nearly all Ricoh monochrome and color printers and multifunction products. · ScanRouterTM V2 Professional – An easy-to-use software package that serves as a digital document delivery system
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Canon To Spend $192M On High-End Copier Plant
Canon To Spend $192M On High-End Copier Plant Kyoko Hasegawa, 03.31.04, 1:47 PM ET 5 Digital Imaging Acquisition Targets Satellite Imaging Seeks A Change In Scenery Best Photo Blogs Poll: How will you use mobile streaming video? Discuss this story Canon, a major manufacturer of PC printers, will invest about 20 billion yen to build a factory at its development base in Toride, Ibaraki Prefecture, and begin production of high-end copiers there by around fall 2005, the Nihon Keizai Shimbun
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FIRST INDEPENDENT WEBSITE
For Immediate Release Contact: Art Post (732) 291-3146 FIRST INDEPENDENT WEBSITE DESIGNED FOR SALES AND TECHNICAL IMAGING PROFESSIONALS EXPANDS ITS MESSAGE BOARDS HIGHLANDS, NEW JERSEY, March 26, 2004¾ The Print4Pay Hotel: The Imaging Professional’s Resource Center, has announced that it is opening up five new message boards devoted to technicians of Ricoh family group products, making it the first independent Website in the history of the office equipment industry that enables both resellers
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Two New Xerox DocuTechs to
customer by demonstrating more ways to profit in the new business of printing to more than 70,000 visitors and customers expected at the company's stand. Some fast facts about Xerox's exhibit at drupa 2004 include: • The Xerox exhibit is located in Hall 13 on a 37,670 square-foot stand. Hall 13 is located on the main fairground at Messe Düsseldorf. • The Xerox stand will feature some 20 production printers and presses - including the DocuColor iGen3 and the new DocuTech 100/120 (Website) - and a
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Re: Need some advise
In my opinion, Ricoh really doesn't have a "printer" per se' that will accomplish this. I would place a Kyocera FS9520 system in there as a printer for that kind of volume. You might be able to screech by with an AP4510, but I wouldn't do it because I think that is just working it too hard. In HP, they are going to recommend an HP 9000 printer to do that volume. As far as Ricoh goes, I don't know that you can do anything but try to talk him in to a 1055 copier device to do that volume in Ricoh
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Xerox bias lawsuit receives
Xerox bias lawsuit receives class-action status Thursday March 25, 5:52 pm ET NEW YORK, March 25 (Reuters) - A New York judge has agreed to certify a national class-action lawsuit alleging race discrimination against black employees of office equipment maker Xerox Corp. (NYSE:XRX - News), the plaintiffs' lawyers said on Thursday. ADVERTISEMENT United States District Judge John Gleeson, of the U.S. District Court for the Eastern District of New York, has certified a class of black sales
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Konica 105ppm system
I saw the Konica 1050 this past week in Orlando. I have to admit that it's pretty awesome. It will do 6 different on-line folds, duplex 140lb index from ANY drawer, and has a duty cycle of 1,500,000. In addition, they announced the new "bizhub" product line beginning with the Konica Minolta bizhub C350 color unit (35/22 ppm device w/ booklet finisher retails for under $12K and has a cpc on color of under 10 cents) Anybody have questions, please let me know.
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Lyra Research Projects Worldwide Color Laser
Lyra Research Projects Worldwide Color Laser Printer Shipments Will Reach 2.1 Million Units in 2005 Report finds shipment growth will boost revenue to $3.6 billion NEWTONVILLE, MA (March 22, 2004)—The color laser printer market is one of the fastest-growing market segments in the hard copy industry, according to a new report from Lyra Research. The report, A Colorful Future for Office Printers, projects that worldwide color laser printer shipments will grow from 1.2 million units in 2003 to 2.1
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AF1224 Printer Driver problems
I have a client with three AF1224's. They all run on terminal servers and the drivers are loaded centrally. My problem is that when they print from the AF1224 RPCS driver, their prints all come out in color. We have changed the defaults in the properties (in the general & advanced tabs)to b&w. I then discovered that the standard icon in the driver are all defaulted to print in color. I copied and renamed these icons (defaulted to b&w and then found I can't delete the origional icons. Can anyone
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When selling wide format
A few questions, if anyone can help.Can anyone put in perspective the ROI for the new FW240?I understand moving all plots to the 240 is one, how bout the others.Art
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Copies and Prints crooked on 1232
Anyone else having this problem....service is kind of stumped I think they might be overfilling the tray. I have placed 8 1224/1232's and one this one has this problem.Thanks
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Re: 2090 and Bates Stamping
The launch notice says, "The Bate Stamp Feature for the Aficio 2090/2105 Systems is available for immediate download from the Ricoh Technical Website." If I was successful. the bulletin is attached to this reply.
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Re: When selling wide format
cost is higher, but I can not prove it, so I believe I am being conservative at the .07 cents per square foot. We then have the cost for paper. please remember that the best reproduction on an ink jet plotter with ink jet paper, the same as most ink jet printers. Most companies buy a better grade of paper for thier "black line drawings" (blueprints) and then will buy something cheaper for thier "check plots" (check prints). The better the paper the higher the cost. I use the cost of .055 per
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Re: Aficio 6513 problems
Thanks Art - that's right along with my thoughts. I'm putting a refurbed 550 in (they need copier and printer) as a loaner at their normal click rate and I'll see how that eases the stress of repairs from the fuser portion of the 6513. Thanks
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Re: PDF Printing
We're having an isssue with 24 x 36. We have a customer whose prints are cutting off when printing from Adobe Reader 6.0. We could print the same file fine with Reader 5.0 on our demo machine just fine. Updated to 6.0 on the demo floor and voila! it cut off printing. Now we have to downgrade back to 5.0...... Not sure why, but our issue seems to be with Adobe Reader.
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Aficio 1013/1013F Closeout
We got a call from our Ricoh rep today informing us Ricoh is closing out the Aficio 1013/1013F. Don't know about everyone else but these have been the best little systems ever to carry the Ricoh name. And of course Ricoh is now ridding them from our line-up. Surely to be replaced by something far less reliable (sorry...I have good reason to be synical of copier manufacturers). Has anyone heard what Ricoh might use as the replacement system for the A1013/1013F?
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Aficio 6513 problems
I have a customer that is running 6-8K/mo b&w and 1K/mo color volumes on a 6513. They needed the 6513 at the time because of the quality prints (this was sold by a former sales rep). The problems we are having is that the system is eating up fuser & oil units and causing numerous other problems in the field. The customer is using Office Depot paper, which has very ragged edges and a porous surface, to run their b&w volume on. My service dept. is telling me that the paper is causing most of the
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Re: Aficio FW240 NEWS
Has anyone seen anything in writing on this model (brochure, pricing, etc.)? I just spoke with Savin and I'm told it is being launched in two weeks, so I figure there has to be info available somewhere. I have a bid due today and would love to include this model (the client is preparing to purchase a plotter for a satellite office along with several MFP's). I am waiting on a reply from Savin, but I'm not holding my breath. I'll let you know what I find (if anything). Brian
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Re: Aficio FW240 NEWS
I finally got a call back from Savin and they gave me less info than I got from Art's document that was posted here. Thanks, Art (how does it feel to be smarter than Savin?). b.
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Re: Aficio FW240 NEWS
I'm taking the brochure thing seriously Art. I checked all of the Ricoh websites, Japan was the only one I could find that had what appeared to be the brochure.
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Re: AF1224 Printer Driver problems
Is there a possibility that the document page setup has color as the default? For example, they are using a process black (CMYK) to print their Black pages. If so the process black will count as a full color page. I ran into this with a MAC installation.
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Re: AF1224 Printer Driver problems
Color is default...it does one click for each color and one for black on a full color copy. You can go to the printer preferences under the printers through the control panel and set defaults to B&W hope this help...feel fre to call or email me -=Mike=- GO Sox!
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Re: When selling wide format
Don't lose sight of those who don't currently have their own equipment and pay a service bureau for copies/prints.
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Re: When selling wide format
Thats one of the biggest cost is for outsourcing the copies. Another is the cost to produce a drawing on a plotter compared to the cost on our system. John and I spoke the other day and we believe the savings is .45 - .65 cent savings per "D" size drawing. Any others?? Art
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Re: When selling wide format
Inkjet plotting. Outsourcing is perceived as saving on labor costs, but you have to consider turnaround time, travel time if they have to deliver copies for reproduction. I would also consider the scanning aspect. It would be less expensive in most cases to scan your own drawings to archive or FTP site than pay someone who will charge a premium. Scan charges in our area are between $4.00 and $6.00 per page. It all depends on the account.
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Re: Vision
Vision Schedule: On May 4, we invite you to participate in Tuesday evening's Welcome Reception which will begin at 6:30 p.m. at the Mandalay Bay Resort and Casino, our venue for the VISION Meeting. On Wednesday, May 5, the day starts with the General Session where you will hear from Ricoh Executives and our guest speaker. After a private press/analyst luncheon we will conduct a press roundtable with Ricoh Executives. You can then tour the Technology Expo or take part in the Seminars. That
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Re: When selling wide format
Art, Can you shed some light on how you came up with the savings per page vs. a plotter? I haven't delved into the world of connected wide format very often in the past, so this is all new to me (but the FW240 has me psyched on breaking into this market) Also, am I right in my assumption that plotters can only produce line drawings with no fill or gray scale? (again, this is all new to me so if I'm going to make waves in this market, I guess I had better start doing homework!) Thanks for any
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Re: Ricoh sponsors Yankees vs Tampa Bay in Japan!
For anyone who hasn't seen Ricoh's huge presence at the baseball's season opener in Japan, the Ricoh name is everywhere - bacstop, outfield, and the players uniforms. Just read Mike Mussina's comment abount the Ricoh patch on his sleeve: When players got to their lockers, they found white 3-inch patches on their shirt sleeves with the words "Ricoh" in red. Just like when the New York Mets met the Chicago Cubs four years ago in the first Japanese season opener, major league baseball sold
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Re: Aficio 6513 problems
BULL! The 6513 is also a 50PPM black print speed and 11 ppm color, the problem is the system is hard to service and maintain. We have a few systems that are running a volume of 10K each. However not to do combat with service, why not put a trial in for the a few months and see what happens, if the black volume is printing just give them a laser printer for a few months. I must also say that we have lost 60% of our 6010 and 6513 installs due to our inability to keep them running well. Also when
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Re: Need some advise
an HG connected 600 x 600 dpi Duplicator. This will surely handle the volume day in and day out. The other is to present them with a "bank" of laser printers. The 4510's will do a great job here. I would propose four to five to handle the jobs and then combine them with the parrallel print feature of Smart Net (if thats what we are calling it today). Please let me know how this pans out. Art
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Re: The UC6 Gold with the SeriPrinter Model 25
application? NO! I would tread lightly with this application and get a four color user to try the system and then give his opinion Understanding the full-color quality limitations, does it hold up pretty well...is it still doing as well today as it was at install? Anything else to add? Jim: We do not have any systems placed in a four color environment. I am going to try and penetrate this market this summer. I have some printers that have JP8000's and JP5000's that will be ready to redo their leases
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Re: 2232 & 2238 ACS
ACS (auto color select) is also on the 1224 and 1232. When you select ACS the system then looks at all of the originals being fed and if it is a b & w then it copies/prints in b & w. If it is in color then it copies/prints in color so you can have mixed originals of b & w and color and the system will then produce the set as is. unlike the 3800 where if you set the system for color ALL of the copies/prints would be color clicks.
This Week in the Copier Industry 15 Years Ago
This Week in Copiers Fifteen Years Ago
Last Week of March 2009
Real Copier Sales
Three Dealer Sales Reps walk into a bar, one sells Ricoh, one sells Savin, and one sells Lanier. They all sit down next to each other and order a round of beer, after a long hard day of cold-calling, prospecting, and checking in on existing customer accounts...read more here
Enjoy These awesome copiers threads from 15 Years Ago
Weekend Copier Notes from 03/28/09
Neal ·
. - FreeFlow Print Server Version 7 (Xerox branded print controller) - GBC AdvancedPunch - Xerox won a managed print services contract from University of Pittsburgh Medical Center: - Was spending $10 million per year on machines, supplies & service - Had 13,000 printers, copiers, fax machines and scanners for its 43,000 employees - Was one device for every 2.5 employees - Now has 3,000 Xerox MFPs - Hope to save 35% annually - Xerox sales agent, Mr. Copy, won a bid to provide DocuShare document
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Re: Email from Canon P4P'er "Ricoh Direct Pricing"
Art Post (Guest) ·
then they pass on the "On Demand Show" in Phili. So, that leaves us with the 5 CORE copier companies, Ricoh, Xerox, KonicaMinolta, Canon and OCE (rumors here with OCE that KonicaMinolta may make a move), these are my bets for who will make the final cut. The big congolmerates such as Panasonic, Toshiba, Sharp and Kyocera may have bigger roads to hoe than MFP's.
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Konica Minolta Delivers High-Quality, High-Speed Prints with bizhub PRO 950
Art Post (Guest) ·
-users access to industry-leading print management capabilities. The newest system in Konica Minolta’s award-winning line of monochrome production print systems incorporates seamless interfaces to Konica Minolta's Printgroove® Production Suite and later this year will also support EFI's advanced MicroPress 8 solution making the bizhub PRO 950 an ideal end-to-end print management system. In addition, PageScope Web Connection allows IT administrators to easily combine the bizhub PRO 950 system on
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MFP Wars "The Final Five"
Art Post (Guest) ·
Thursday, March 26, 2009 MFP Wars "The Final Five" How many players do we have now....let's see Ricoh, Xerox, Canon, KonicaMinolta, OCE, Sharp, Kyocera, Toshiba, Muratec and Panasonic. Many moons ago, I made a few predictions in reference to "what I thought" would happen with Ricoh Americas. To sum it up, my thoughts were that Ricoh would take all non performing dealers and ask them to become Lanier or Savin, while keeping the top Ricoh Dealer performers. It made sense to me in the fact that
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Pro C550, C700 Info
zico ·
I just came across the Product Support Guide for the Pro C550, C700 color copiers. These appear to be identical to MPC6000, C7500 except for the toner.
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Xerox Helps Transform Kansas School District’s Print Center into Efficient, High-Tech
Art Post (Guest) ·
faster turnaround, many teachers and staff opted to print these medium- to high-volume jobs on the nearest multifunction printer (MFP), taking them away from the classroom or their normal support duties and ultimately costing the district more money. With Xerox Extensible Interface Platform™-enabled MFPs along with QDirect.SCAN™ software and the WebCRD™ portal from Rochester Software Associates (RSA), a Xerox Alliance Partner, turnaround times have been cut in half and the number of orders to the
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Re: Email from Canon P4P'er "Ricoh Direct Pricing"
GMAN ·
quote: So, that leaves us with the 5 CORE copier companies, Ricoh, Xerox, KonicaMinolta, Canon and OCE (rumors here with OCE that KonicaMinolta may make a move), these are my bets for who will make the final cut. All of the above have very good Products. It is the immediate direction that each entity is going to take, which will determine future success. I, myself, will bet on the 'core copier company' that supports and invests in their Independent Dealers, as critical and important
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Re: Email from Canon P4P'er "Ricoh Direct Pricing"
Art Post (Guest) ·
quote: Originally posted by JLS: Art, I work in a Ricoh Direct (Lanier legacy) office located in an area where there are three local RFG competitors in our market. We have explicit instructions to disengage (turn around and walk out) if it's an IKON account or one belonging to the two other RFG dealers. Except for IKON, the dealers can compete against our MIFs and do so with no qualms. They kill us on price, too, which seems to be a different situation than is occurring in other parts of the
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Re: Ricoh Introduction of the Ricoh Pro C900s
GMAN ·
As of December 2008, there were only eight (8) RFG Independent Dealers interested, and one of those is no longer an RFG Dealer. Again, since Ricoh is focusing strictly on IKON now, the direction would be for IKON to use the C900 and C900s to replace the Canon production units that IKON has in the field. Yet, we have all read the C900 product reviews and now Konica Minolta has launched great new Print Production models that are putting a wrench in the works.
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Re: Brand Keys Rates Konica Minolta #1
GMAN ·
Apparently, the Brand Keys survey demonstrates a customer's propensity to buy the same Product again and this is the second year in a row that Konica Minolta took the top spot. I don't think they won because of their TV commercials. From what I see, they are the best in Mid Range Color and Ricoh can't come close to Konica Minolta's Print Production systems. The Ricoh C900 hasn't exactly lit the world on fire.
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Three Dealer Sales Reps
GMAN ·
Three Dealer Sales Reps walk into a bar, one sells Ricoh, one sells Savin, and one sells Lanier. They all sit down next to each other and order a round of beer, after a long hard day of cold-calling, prospecting, and checking in on existing customer accounts. After discussing various proposals that they are witnessing on the street from IKON and RBS, they decide to pay the tab and head home. As the three Dealer Sales Reps prepare to settle the bill, the bartender says; "Don't worry about it
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Re: Canon 4580i
Neal ·
Here's a BLI on it: Canon Color imageRUNNER C4580i Status: Current Manufacturing Status: New Console, Full-color copier, MF Dry, dual component toner Dataquest Segment: NA SRP/Street Price: $22,000/$ not avail Domestic Intro Date: October 2006 OEM: Canon (China) Also Sold As: None Distribution: Dealers and subsidiaries Max Monthly Duty Cycle: 165,000 impressions MULTIFUNCTION MODES: Copier: Std Fax: Opt Internet Fax: Std Network Fax: Opt Network Printer: Std PC Fax: Opt Printer: Std Scanner
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Kyocera Mita America Enters Into Global Licensing Agreement with Pantone for New TASK
Art Post (Guest) ·
their printed business communications with better color matching.” Color testing is expected to conclude within the next few months. Upon final results, Kyocera will publish its PANTONE Color Palette, or reference chart, of the colors optimized by Pantone for Kyocera’s TASKalfa series. This information will be made available on the company’s public website. For more information on TASKalfa, or to find the nearest dealer, please visit Kyocera Mita America’s dealer locator at: http
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Re: Email from Canon P4P'er "Ricoh Direct Pricing"
GMAN ·
RUMOR has it that Ricoh will change the name of the company to IKON Americas Corporation, effective August 1, 2009. RBS will fold into IKON, with several offices closing across the country. This new IKON direct organization will be the only distribution channel selling 'Ricoh' brand products, while the remaining "strong" Independent Dealers can sell Lanier and Savin (for a limited time) at an approximate 20% higher price than IKON will enjoy. RFG Dual Line Dealers will be requested to drop
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Re: Email from Canon P4P'er "Ricoh Direct Pricing"
Neal ·
It is sad that Ricoh has laid open the market and is allowing the direct reps to compete in current RFG business. The direct operation for Konica Minolta has been put on notice that if they walk into a current KM customer, then they are to turn around and walk out the door. That's from tRick Taylor himself. That doesn't mean if you're a duel line dealer and have non Konica Minolta equipment in there, then it's fair game, but KM is trying to protect its dealer side.
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Re: MFP Wars "The Final Five"
Art Post (Guest) ·
, Kitty Hawk, Lumberton, New Bern, Raleigh, Rocky Mount, Virginia Beach and Wilmington. The company employs 176 employees. As an authorized Canon dealer, COECO expects to grow more, as it will be selling the full line of Canon digital office products, including monochrome and color copiers and digital presses. The agreement can only help the company expand even more, COECO chief executive officer Chuck Robbins said. Robbins said the fact that the Canon line offers the largest supply of digital
Member
halspick
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Re: Kyocera 5050 Help!
fisher ·
As a dual line dealer who also has Kyocera I have to say Tom Clark is right on. Because of service issues the Kyocera is the winner. Once you know how to customize the Kyocera touchscreen it is just as user friendly as a Ricoh. In fact you can customize their touchscreen any way you want for the customer, something you can't do with a Ricoh. My suggestion would be not to be selling based on the hardware. The hardware is now just a commodity. If you focus on the hardware you will lose alot of
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Re: Network Installations.
fisher ·
I will be the first to admit that I am not your traditional copier salesman (Don't really want to be either). I spent 12 years as a technician wrenching on machines before switching over to sales 6 years ago. I am a hands on person. That is what works for me. It is a selling point and a reason why people buy from me. The buck stops with me so to speak. I don't like to rely on other people to implament the selling features I have highlighted for the customer. I also know the job will be done
Topic
Wireless Printing
Art Post (Guest) ·
I want to make may Gelsprinter 3050N wireless. DCan someone direct me to a third party solution that will work with this device.thanx
Topic
Canon 4580i
Art Post (Guest) ·
Can this system auto duplex thick stock from the paper draw or by-pass. I have someone telling me it will auto duplex #110 or higher. Canon brochure does not go into specifics. HELP!
Topic
Network Installations.
fisher ·
How many of you sales reps out there do your own networking and set up of scanning and so forth on your network connected devices??? I have become very proficient at doing my own networking for the clients. So much so that I refuse to use our own IT department to do it for me. I prefer to be hands on. I view it as a value add for the client and part of building the relationship. Also its a big help when a customer calls me with a question because I know exactly how their printing and scanning
Topic
Where Do You see the Copier Industry in 5 years????
fisher ·
Simple question. Where do you see this industry in 5 years????? I look forward to everyone's responses.
Topic
Network Services
Deanw ·
We are strictly a office equipment company. Selling and servicing copiers, network printers, our IT knowledge consists of setting up network printing and network scanning. Recently the dominant IT company in our market area jumped into the copier industry. I'm afraid that they are at a competitive advantage versus us, especially in companies where they already control the network. I am considering purchaing an IT company to "fight fire with fire". I'm interested in getting feedback from this
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Re: Email from Canon P4P'er "Ricoh Direct Pricing"
IT Dude ·
I personally don't see this to be very believeable. Financially it doesn't make sense to destroy Ricoh's independent community which if you read this, every independent selling RFG would immediately drop them and pick up another manufacturer (we have already). If they went forward with this they would know that they would immediately loose a large percentage of their distribution and more importantly of that percentage it is the most with decent margins, as we all know that IKON/RBS and not
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Re: How to Win Against Direct"
GMAN ·
I do believe that classy Independent Dealers can (and do) win against due to providing excellent Service. That is because IKON and RBS fall short in this area. Yet, the game board is now changing, due to Ricoh's strict focus on supporting IKON and RBS at the expense of Dealers (yes with better 'pricing') and economic factors today, more and more business will erode for Independents. Meaning, at the very least, Independents will need to drop their pants and earn far less profit, far less to
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Re: I Got IKON'D
GMAN ·
It was interesting to read that Keith Clark observes "customers are with Canon first & IKON second." Customers with a "national presence" may go with Ricoh, yet I think they will soon find out that Ricoh (i.e. IKON) can't manage business with that scope and size very well. Despite a Reuters press release, the Ricoh - IKON Oracle integration is not going well and they replaced the former Ricoh IT VP with an IKON IT guy, which also shows that IKON is beginning to take top management spots at
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Re: How to Win Against Direct"
Art Post (Guest) ·
week! In reference to the sales classes, I guess the that reason you're doing it part time is because....... Another wierd statement "the reason we win business is we don't complain about the competition" Who in their right mind would complain to a customer about competition? This board is an open forum to discuss, grip, embellish or complain if you like. If you don't like it, don't read it! -=Good Selling=-
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Re: How to Win Against Direct"
GMAN ·
quote: The reason that direct wins business is because they don't complain about competition. What on God's green Earth are you smoking? Despite the lack of acceptable customer support and decent Service, and with a revolving door of Direct Sales Reps, 'Direct' wins on price almost every time. Now, IKON joins in on that fun with support from the manufacturer. The key for Independents with such cut-throat competition in saturated marketplaces with too much distribution, is to revolt now. Seek a
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Re: How to Win Against Direct"
fisher ·
How about this one. "The Savin/Gestetner/Lanier product is an inferior product made with cheaper parts and is often reboxed factory seconds." I have encountered this one several times. On one occasion we had to take pictures of the boxes in the wharehouse for the customer to prove that in fact the Ricoh Gestetner Savin and Lanier all come from the same box and the only difference is the sticker on the front door.
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Re: Network Installations.
I have to disagree with Larry. What is wrong with perfecting your sales AND your IT ability? I would contend that in today's selling environment, anything short will impede your chances for success. Anyone that does their own installs can attest to the volumes of information you can learn about the account in the process. Oftentimes, installs lead to your only chance to have direct exposure to your customer's IT personel and there is no substitute for that. Also, your IT people may know how to
Reply
Re: Network Installations.
Neal ·
I've been in dealerships where, as the rep, I had to do the installations and became very proficient at doing so. Being able to do it certainly doesn't hurt, however, to do so on a regular basis isn't my job. I will assist but not be the end all be all. That takes away from my demonstrating just what value my company as a whole brings to the customer. I know as a rep I like to think that I am the one and only reason for the customer going with me, but I have found over the years that I am much
Reply
Re: Network Installations.
fisher ·
quote: Originally posted by CashGap: quote: For a point of reference, are you ***consistently*** leading the dealership in sales? Your answer is the answer. Well then that is the answer! There are only 2 sales reps in my company and we both handle our installations the same way. Perhaps this works for us because we have been in this game since before we had an IT department. Back then we had to do it ourselves because there was no other way. We brought on IT help about 3 years ago to take the
Topic
Aggressive Attack
GMAN ·
Found this in a Recycling Bin. Go Green! Unconfirmed, yet it sounds like Canon is going to utilize this to go after any Ricoh box in field, regardless of where it was sold. If so, this could be crippling and it makes one think they are having a tough time grabbing IKON upgrades.
Topic
CNN.com Hopepage Today
GMAN ·
I found an interesting Konica Minolta website: http://www.futureishere.biz/
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Re: Email from Canon P4P'er "Ricoh Direct Pricing"
At this point I do not believe a word that anybody at Ricoh has to say. If any changes are made I would be hard-pressed they would stick to any of them. Personally, Ricoh Corporate is full of hot-air. They should be thankful there is the dealer channel as we pay attention to the bottom line and our clients.
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Re: Network Services
DRichard (Guest) ·
Knoxville, TN: imageSource magazine, the leading information source for the document solutions channel, announced that Thermocopy, East Tennessee’s largest business technology company, was awarded the national 2009 Perfect Image Award for Outstanding Sales Program. The Perfect Image Awards are the annual awards given to dealers chosen as best in their industry. These (8) awards honor companies that are committed to providing a quality benchmark for ongoing success and reflect excellence within
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Re: huge pdfs out there
fisher ·
I have seen this many times. The problem is that when the pdf was created it was not properly flattened. When these pdf's go to print they explode into giant files and use up all of the computer's resources. The solution is to open the file in Accrobat Standard or photoshop and either re-pdf the drawing or convert it into a Tiff file. As a tiff file the frawing will print immediately.
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Re: How to Win Against Direct"
Former Member ·
Boo Hoo Art. The reason that direct wins business is because they don't complain about competition. And its all about "liking you" . You know better than tha man. I give sales 101 classes part time......
MFP Wars "The Final Five"
re-post with corrections from 2009
How many players do we have now? Let's see: Ricoh, Xerox, Canon, KonicaMinolta, OCE, Sharp, Kyocera, Toshiba, Muratec, and Panasonic.
Many moons ago, I made a few predictions regarding what I thought would happen with Ricoh Americas. To sum it up, my thoughts were that Ricoh would take all non-performing dealers and ask them to become Lanier or Savin, while keeping the top Ricoh Dealer performers. It made sense to me that the Direct Channel would then have less competition for the Ricoh name and the emergence of the Print Production Group. Ricoh then buys Ikon, and the Direct Channel is now massive. Who do you feed first? Do I think this will happen? Well, we've all seen stranger things happen, right?
Xerox
Xerox remains a strong force with the purchase of Global and then the Global purchase of Conmdoc. As a matter of fact, there's a neat poll on the RFG Family Group. It asks, "What Dealer Will Global Buy Next?" There are three dealers listed, and all three are giants in their marketplace. RFG P4P Hotel. I'll try to repost here in a few days for everyone.
Canon
Canon, OMG! It seems they are signing any dealer that's still breathing. In my marketplace just a year ago, we had two Canon dealers. We now have SIX dealers all competing in the same marketplace. What a way to erode your prices and saturate the market.
Panasonic
Panasonic seems to have thrown in the towel with their dealer network, and Muratec remains strong as a secondary source. I would have to believe that three of these companies will retire from the MFP marketplace in a few years. Rumors were rampant a few weeks ago that Toshiba was going to sell its MFP division to Canon until Mark Mathews, President, and COO, Toshiba America Business Solutions, announced that this was not true and they have never engaged anyone. However, two weeks ago, Norio Saskai was announced as the new President and CEO of Toshiba Corporate.
Toshiba
Toshiba seems like they are betting the ranch on Micro Nuclear Reactors (don't want one of those in my backyard). I don't think we've seen the last of the Toshiba rumors, and if the economy keeps going the way it is, things will happen!
Kyocera
Rumors have also been rampant that Kyocera has or will sign an OEM agreement with Canon for their segment 6 systems. Let's be real; there are some great Kyocera Dealers out there. However, how many really have the sales force and the bucks to play in that market? I see Kyocera's future as a dominating force for Global Solar Panels. You read more press releases about their solar technology than their MFP technology.
Sharp
Sharp, your guess is as good as mine. They release some fantastic boxes, trying to play in Print Production, and then they pass on the "On Demand Show" in Philly. Go figure.
So, that leaves us with the "Final 5" copier companies: Ricoh, Xerox, KonicaMinolta, Canon, and OCE (rumors here with OCE that KonicaMinolta may make a move). These are my bets for who will make the final five. Maybe we can flip Kyocera and Oce.
The big conglomerates such as Panasonic, Toshiba, Sharp, and Kyocera may have bigger roads to hoe than MFPs.
-=Good Selling=-
Creating Sales Excellence: The Courage To Look Inward.
"If I speak of myself in different ways, that is because I look at myself in different ways."
Michel de Montaigne
It's fair to say the perception of ourselves can vary depending on the context or perspective from which we are viewing ourselves.
The above-mentioned quote reflects the idea that one's identity and self-concept are multifaceted, meaning this can be shaped by various factors such as personal experiences, societal influences, and interpersonal relationships.
As we get started on our journey together, allow me to ask you a question...How far and how much have you grown in your sales life?
Pause for a moment, grab a cup of coffee, sit down, and reflect... take yourself back to 5 years ago and now push yourself to the present...
- Are you reaching greater heights in your sales life now, as compared to 5 years ago?
- What sales goals have you hit now, as compared to 5 years ago?
- Are you more fulfilled with your sales life now, as compared to 5 years ago?
If you want to create sales excellence, then you must learn to grow.
Success does not come to you overnight. It's achieved through daily improvement combined with radical amounts of discipline.
A true sales professional doesn't sleepwalk through the day nor their career.
Sales professionals actively think about the things they do. They are proactive with their personal and professional development. They objectively assess themselves on a regular basis. They look at things through an unbiased and clear set of lenses.
Daily they ask themselves:
- Am I learning from my mistakes?
- Am I constantly pushing myself out of my comfort zone?
- Do I still believe I can do this?
The quality of your life is dependent on the quality of the questions you continue to ask yourself.
If you’re not willing to ask questions to help yourself grow, then what your life looks like today is what your life will look like 10 years from now, plain and simple.
Lather, rinse and repeat.
"Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy."
Norman Vincent Peale
CREATING SALES EXCELLENCE, STARTS WITH LOOKING INWARD
The journey to becoming a sales professional starts with gaining a clear understanding who you are at your core.
It's becoming in tune with your deeper self. It's the ability to recognize what fires you up, what makes you happy or sad.
"People will do anything, no matter how absurd, to avoid facing their own souls."
Carl Jung
As a sales society, we’re largely fixated on the outer work. We focus on the stack rankings, where we're at quarter or year-to-date, key performance indicators, and number of new clients... starting to the get the picture?
Let's all take a step back and acknowledge these are merely outer symbols. This doesn't reflect your inner world.
Are you working towards a life you love, or are you just busy being busy?
The key to sales excellence lies in transforming yourself through the inner work.
When you truly understand who you are, you can make a conscious effort to improve yourself and how you communicate better with others.
- How do you deal with your emotions?
- How do you react when your sales life goes astray?
- What areas both personally and professionally do you really excel at?
- What areas do you need to work on in your personal development journey?
The question I have for all you...
Do you have the courage to dig in and ask yourself deep questions?
THE JOURNEY INWARD
What makes your heart sing?
What makes you come alive?
How would you define yourself?
I encourage you to become your own Sherlock Holmes. Become interested in what grabs your attention and tugs on your heartstrings.
Stop looking in the dictionary for words that define you.
Getting to know yourself allows you to tap into the road of happiness as this becomes mission critical to your success. Your beliefs, your attitude and your daily routines are crucial to you creating sales excellence.
Gaining an understanding of yourself means recognizing your strengths, but also your willingness to unpack your shortcomings.
This means getting extremely vulnerable. This starts with looking in the mirror and saying to yourself, "This is me. This is the real me. This is who I am."
When you start asking questions of yourself you must be open to receiving the answers.
This means listening to what's coming right at you. When you start looking for answers to the pending questions of your life, you must be ready because some of the things you've been telling yourself may not be true.
New results require new thinking patterns.
Are you finding yourself at the crossroads of, "I wish things would become better?"
If so, this might be the time to start asking yourself some inward, reflective and tough questions.
- What brings me joy?
- Why do I matter?
- What matters most in my life?
- What fulfills me?
- What would I say to the version of myself from a year ago?
- What are my guiding principles and values?
If you struggle to ask yourself deep questions, then you will struggle to ask your clients deep questions?
I do know this, you can choose to continue not growing, or you can do the work to bring you to a happier healthier life, both personally and professionally.
People, those answers are all wrapped up inside of you.
THE COURAGE TO BECOME COMFORTABLE WITH BEING UNCOMFORTABLE
Becoming comfortable with being uncomfortable is what ferocious self-honesty is built upon.
I encourage you to think about this one...
How can you become ferociously self-honest if you struggle to deal with any discomfort in your life?
Those of you who are willing to take risks, step out of your comfort zone and create some discomfort, will reap the biggest rewards.
Let this one sink in for a moment...
If you can't challenge yourself to improve, then how can you challenge your clients to improve?
John Simone nails it,
“The key to wisdom is knowing all the right questions.”
What questions are you asking yourself daily?
The questions you ask yourself affect the sales life you lead. The questions you ask yourself literally determine what your mind focuses on, which triggers certain thoughts, actions, and inactions, ultimately affecting your sales results.
By asking empowering questions, maintaining a growth mindset, making strategic decisions, taking proactive action, and staying hyper-focused on your goals, you will create sales excellence.
When you commit to asking yourself empowering, deeply reflective questions, it shifts your mind to a whole new level and sets into motion the thinking and actions to jumpstart your sales life.
Creating sales excellence, it's about having the courage to look inward.
Maya Angelou once said,
"Without courage, we cannot practice any other virtue with consistency. We can't be kind, true, merciful, generous, or honest."
Benjamin Tagoe is currently a Chief Executive Officer at Objective Management Group , bringing experience from previous roles at Fairfield Enterprises. Benjamin Tagoe holds a 2013 - 2015 Master Of Business Administration at Harvard Business School. With a robust skill set that includes Financial Modeling, Consulting, Hedge Funds, Fixed Income, Strategy and more, Benjamin Tagoe contributes valuable insights to the industry.
SHOW SUMMARY
In this episode of Selling From the Heart , we're are joined by Benjamin Tagoe, CEO of Objective Management Group (OMG), to delve into the latest trends in sales and unveil the secrets behind driving sales success. Through decades of data analysis on millions of sales professionals, Benjamin shares unparalleled insights into the key competencies that differentiate top performers from the rest. From the importance of self-awareness to the critical role of adhering to sales processes and manager accountability, this episode provides actionable strategies for sales professionals looking to elevate their game in 2024.
KEY TAKEAWAYS
Self-Aware Selling: Sales success hinges on self-awareness, allowing sales professionals to focus on understanding the prospect's needs and overcoming personal limitations.
Adherence to Sales Process: Sticking to a milestone-centered sales process is vital for consistent success, yet many teams struggle with implementation despite heavy investments.
Manager Accountability: Effective sales management involves holding sales people accountable, coaching them, and providing strategic guidance, fostering an environment of growth and development.
QUOTES
"Selling from the heart comes down to selling with self-awareness."
"The process is your friend. Follow it, add value to your clients, and watch your success soar."
"Top performers want to be challenged and held accountable. They thrive on structure and strategic guidance."
Learn more about Benjamin Tagoe:
LinkedIn:
/ btagoe
Learn more about Darrell and Larry:
Darrell's LinkedIn:
/ darrellamy
Larry's LinkedIn:
/ larrylevine1992
Website: https://www.sellingfromtheheart.net/
Please visit BarnesandNobles to order your copy of the rerelease of the Selling from the Heart book.
https://www.barnesandnoble.com/w/sell...
SUBSCRIBE to our YOUTUBE CHANNEL!
/ sellingfromtheheart
Please visit WHY INSTITUTE:
Please go to WORK BETTER NOW:
https://www.workbetternow.com/
Click for your Daily Dose of Inspiration:
This Week in the Copier Industry 10 Years Ago
This Week in Copiers Ten Years Ago
Last Week of March 2014
Real Copier Sales (10 Years Ago)
Recently, I put up a poll on the P4P forums in reference to what we (salespeople) are charged when we sell billable hours. Out of the responses we've received, 57% of sales people reported that their cost is in between $126-$150 per hour, 14% for $101 - $125, another 14% $76-100, and then 14% for under $75. You can take vote in that poll here.
Check These Great Copier Threads from Ten Years Ago This Week
16 Tips to Help You Sell More Production Print Systems
Art Post ·
Where to start....hmmmmm, many years ago I had my first introduction into the Print4Pay Industry via the Minolta 450Z BETA copier. The 450Z was launched back in the mid eighties and the most unique feature of the 450Z is that this was one of the first copiers with a zoom lens. In fact the 450Z could reduce or enlarge images up to 1 tenth of 1%! If you're thinking we sold these systems as regular office copiers, then you're dead wrong. Most of our sales were to print shops, CRDs, publishing
Topic
Top Image Systems and Konica Minolta Business Solutions Spain Deploy Eighth Joint Project
Art Post ·
TEL AVIV, Israel and MADRID, Mar 31, 2014 (GLOBE NEWSWIRE via COMTEX) -- Top Image Systems, Ltd, a leading ECM (Enterprise Content Management), BPM (Business Process Management) solution and MIP (Mobile Imaging Platform) provider, and Konica Minolta Business Solutions Spain, a key provider of comprehensive solutions for company-wide printing workflows in the B2B segment, announced today the eighth joint project automating critical business processes for enterprises throughout Spain and plans to
Member
ChadAZ
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Re: What Happened with the RICOH Pro L4000
Art Post ·
people back in a timely manner. Good Luck in your new roll and hope if works for you. Ricoh wide format will be another issue with PPBG. Art
Topic
AUXILIO Inc. Reports Full Year 2013 Financial Results
Art Post ·
approach on cost savings and operational efficiencies as their core managed print services business. Founded in 2004, AUXILIO serves a national portfolio of over 100 hospital campuses and manages over 1.3 billion documents produced annually from more than 50,000 devices supporting over 250,000 caregivers. AUXILIO's is independent, works with all print vendors, and provides full-time, on-site customer service and technical representatives. For more information about AUXILIO, visit
Member
Chris Bennett
Member
KO
Topic
Kofax Launches Altosoft Insight 5.0
Art Post ·
and greatly reduce operating costs, thus driving increased competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in financial services, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia
Lead for 12 A3 Copiers
see attached file
Lead for MEGA Fleet of Copiers K12
see attached document
Lead for 7 MFPs
see attached file
This Week in the Copier Industry 5 Years Ago
This Week in the Copier Industry 5 Years Ago
Last Week of March 2019
Real Copier Sales
This was something a 3rd party solutions vendor rep said at a dealer event to me once that left me speechless. The actual full quote was:
"I don't give a sh** about dealers I just want to sell and move on."
Needless to say when that same person called about becoming a partner recently I had to shoot it down.....more here
View These Awesome Copier Threads Below
Lancaster resident wins national Konica Minolta Demo Challenge
Art Post ·
Kate Bluhm of Lancaster has been named the national demo champion for Konica Minolta, Inc. Konica Minolta is a multinational technology company providing business solutions, workflow software and office hardware products. Bluhm is employed by Copier Fax Business Technologies, located in downtown Buffalo, which is one of the largest Konica Minolta dealers in Western New York. The challenge began at the regional level, where she competed against dozens of Western New Yorkers on demonstrating
Topic
Printing from RFMS software
John ·
driver (current), a PS driver and the Canon UFII driver. When the shading is set to higher level the prints come out great except there is no layer with alphanumeric info. Any help is appreciated.
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Richfield Council delays action on copiers again
Art Post ·
By Patrick Shade Richfield Village Council continued to discuss the issue of copiers at the March 19 meeting. Council decided to take time on a resolution at the last meeting authorizing a contract with ACE, A Division of Meritech, for the purchase of six Ricoh MPC3004EX copiers and the buy out of four Ricoh MP C3003 copiers the village currently leases. The resolution, amended four days before the meeting, reduced the number of new copiers purchased to four and increased the buy outs to all
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Epson Printers Win Their First "Red Dot: Best of the Best" Award
Art Post ·
mistakes. Just insert the bottle - the printer automatically refills ink then stops. While low cost, it lets you easily perform various printing tasks and reduces downtime and waste. ET-2710/ ET-4700/ L1110/L3100/ L3110/L3150/ L5190 inkjet printers These are A4-sized color inkjets with a high capacity Ecotank that lets you easily perform various printing tasks at low cost. We focused on operability to eliminate hassle and concerns about stains when refilling ink. Not only did we improve front access
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Xerox Unveils New Services Offerings to Advance Clients’ Digital Transformations
Art Post ·
, Xerox. “Powered by our technologies, software and Managed Print Services (MPS) expertise, Xerox Services allows our clients to better compete in a rapidly changing market environment.” Xerox Horizontal Services Streamlining time-consuming, business-critical processes – vital to the success of any operation – can be accomplished with Xerox’s Horizontal Services, which include: Xerox Intelligent Workplace Services : transcend the traditional MPS segment by leveraging workflow automation
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Re: Lancaster resident wins national Konica Minolta Demo Challenge
Quite the honor I'm sure but I wander the wisdom of this contest in today's marketplace. How many man (or women) hours were invested by reps nationwide practising for and competing in a contest for skills that are seldom used anymore? I can't remember the last time I did a competitive demo to win a sale. Is it just me? Do salesreps do competitive demos much anymore? 20 years ago it was critical but not so much anymore.
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Re: Lancaster resident wins national Konica Minolta Demo Challenge
Art Post ·
Old Glory posted: Quite the honor I'm sure but I wander the wisdom of this contest in today's marketplace. How many man (or women) hours were invested by reps nationwide practising for and competing in a contest for skills that are seldom used anymore? I can't remember the last time I did a competitive demo to win a sale. Is it just me? Do salesreps do competitive demos much anymore? 20 years ago it was critical but not so much anymore. I don't do as many demo's as I use to, however I'm at just
Topic
ACEDS announces Ricoh USA renews as Premier Diamond Level Affiliate Partner
Art Post ·
Greetham , VP eDiscovery for Ricoh USA , Inc. "As an educationally-based organization, ACEDS is a great fit for Ricoh. They help amplify the Ricoh eDiscovery brand as one of innovation and expertise, and our team benefits greatly from their practical education and CEDS™ certification programs." About Ricoh As a leading provider of document management, managed IT and eDiscovery services, along with commercial and industrial printing, digital cameras, and industrial systems, Ricoh is committed to
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Color-Logic Featured at Heidelberg Digital Print Forum 2019
Art Post ·
the existing workflows of printers and designers, yielding dynamic results without the use of special equipment.Color-Logic supports the value of print and works with designers and printers to enhance their printed media.For more information, visit www.color-logic.com or call +1-513-258-0047. - End - Caption: Color-Logic Chief Technology Officer Richard Ainge Demonstrating at the Heidelberg Digital Print Forum 2019, Wiesloch, Germany Editor: Hi-Res Image Available
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Re: Printing from RFMS software
John, You could try setting up a separate Printer using a basic or even Universal HP Print Driver and point it to the Canon. I have done it before using an HP PCL Driver and it allowed me to print from applications that Just would not print using the Canon Driver. As long as you don't ask it to do any advanced functions the PCL code will be understood. At least it has been on the larger Canon MFDs I don't do too many of the smaller CDW printers. Good Luck! Vince
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Global 2019 MPSA MPS Leadership Awards Open for Nomination
Art Post ·
the extent of the program or service, problem solved, and approaches used. Once nominees have completed the submission form, they should save the document and email it to the 2019 Awards Committee by the April 5 deadline. Please use this form for all submissions . Best Independent MPS Provider – This award recognizes an Organization selling managed print services,but not owned by a manufacturer. The Organization may also be offering additional solutions around document management, document
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Blockchain could revolutionize print
Art Post ·
A report from industry analysts Quocirca suggests that adopting blockchain technology could open up possibilities for the print industries. According to Quocirca’s The Blockchain Opportunity report, there are five areas of opportunity for the print sector including IoT printer security, content management and storage and 3D printing. The report argues that vendors could use blockchain technology to make their managed print services (MPS) offering more efficient and secure as it essentially
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Re: Printing from RFMS software
John, What were they printing to that printed successfully? Vince
Topic
Pharmascience Delivers Life-saving Drugs with Real-time Document Management from OpenText
Art Post ·
produces over 2,000 products with sales in over 60 countries worldwide. In Canada alone, more than 45 million prescriptions a year are filled with Pharmascience products. The company needed a scalable Enterprise Content Management (ECM) solution to manage and secure its document lifecycle and help respond to increasing regulatory demands. It needed a full range of document governance tools, including workflow management, version control and audit trails. OpenText Content Suite and OpenText
Member
Joe B
Topic
Duplo USA Celebrates 40th Anniversary With Three-City Finishing Roadshow
Art Post ·
years distributing Duplo’s collators, bursters, decollators, folders and stencil/spirit duplicators while providing valuable input for the development of products fit for the U.S. print market. Forty years later, the company now offers a complete range of digital color finishing that includes the raised spot UV coater, slitter/cutter/creasers, die cutters, saddle stitching and booklet making systems, flood UV coaters, and guillotine cutters. It expanded with corporate headquarters in Santa Ana
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Re: Xerox filing details 'Project Own It,' plans to save $1.5 Billion
Why would I buy a subscription to a Rochester newspaper to read one article?
Blog Post
The “Relantionshipless” Sale
Yes, I created a new word. “Relationship-Less” As time moves along so must our thinking. We hear a lot about relationships and their importance in the sales process. I agree with that. However, I also caution those who believe that their success will hinge on only building 1990 style relationships. In these times we live relationships are modifying too. Yesterday's relationship building as a must before selling. Is not the reality of many today's buyers. There are many things purchased every
Topic
ConnectWise Launches New Security Assessment Tool for Managed Service Providers
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Identify is much more than a product. While others are selling widgets, we are offering a product and educating our partners about their risks and teaching them how to do the same for their customers,” said Jason Magee, CEO, ConnectWise. “This will help them gain a bigger picture view of cybersecurity and a better understanding of their own security posture as well as that of their end users.” Perch Community Defense Platform April 1 will also mark the launch of ConnectWise reselling the Perch
Blog Post
Meaningful Relationships Matter... Are Yours Real, Relatable & Referrable?
relational selling at Selling From the Heart. I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fullycommitted to helping your sales team integrate social aspects and modern strategies intoyourcurrent sales processto grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility. Selling From the Heart is making a difference! I poured
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Re: "I don't give a sh** about dealers"
Art Post ·
John Not sure if I can remember any third party horror stories, but I did have one with Ricoh many years ago when they introduced their first 80 ppm production MFP. At 80 pages a minute I thought it was a no brainer to place them in print shops. I was so wrong. Turns out that piece of crap could not printor copy good halftones. I sold one and it came back, I later found out from Ricoh peeps that they knew the device was horrid with halftones, however they did not tell the dealers or the sale
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Re: NCR Staple Solution
Art - I chatted with Xerox and they said the only way for it to work was if the job was 3 pages. They said they didn't have a way to staple every 3 pages within a job. They also have exception rules... where if we can get the job to be just 3 pages it can pull from tray 1, exception - tray 2, another exception - tray 3. The company in Germany you mentioned didn't reply, so that was a no go. I appreciate you checking on this for us.
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"I don't give a sh** about dealers"
This was something a 3rd party solutions vendor rep said at a dealer event to me once that left me speechless. The actual full quote was: "I don't give a sh** about dealers I just want to sell and move on." Needless to say when that same person called about becoming a partner recently I had to shoot it down. This got me thinking. It's hard enough day-to-day for our sales teams battling to the lowest click rate for pennies which is why we look at alternative solutions to increase profitability
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Anexinet Recognized by CRN® for Excellence in Managed IT Services
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demonstrated ability to help businesses get the most out of their IT investments.” Anexinet achieved the MSP Elite 150 listing for the company’s: Enterprise Mobility capabilities - both in project-based delivery and managed services Disaster Recovery Kickstart Program introduction Machine Learning Kickstart Program introduction ListenLogic enhancements Cloud Insights service internal reorganization Advanced Consulting Partner status in the Amazon Web Services Partner Network “Anexinet partners
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Darren Metz Leads Novatech’s Merger with Managed IT Service Provider DynaSis
Art Post ·
Nashville, TENN, March 27, 2019 (GLOBE NEWSWIRE) -- Novatech, award-winning provider of Managed IT and Print Services, has announced a merger with DynaSis, a leading Managed IT Services Provider in the Greater Atlanta, GA area. In uniting, Novatech will leverage DynaSis’ expertise in Managed IT, cybersecurity and cloud solutions as it continues its expansion into new markets as well as offering additional value to its existing customer base. “With the rapidly changing IT landscape, businesses
Topic
5 Packaging Trends to Watch in 2019
Art Post ·
brands take a “plastic responsible” approach to packaging by using plastic in an environmentally responsible manner, and educating consumers about proper plastic reuse and disposal. Packaging Illustrated Illustrations, rather than photographs, are projected to be prevalent on packaging this year. Print technology has become so advanced that photographs of consumer products can be pristinely replicated on packaging. But, according to multiple experts, consumers can expect to see an increasing
Topic
ARTISAN TRIUMPHS WITH A TRINITY OF WIDE FORMAT ONSET PRESSES FROM FUJIFILM
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powerhouse of more than 200 employees; partnering with brands, retailers and agencies. Artisan is not only a large format printer, it’s also a provider of retail solutions, helping bring products to life, tell compelling brand stories, and build brand equity while engaging with consumers in both traditional and non-traditional retail environments. “The Onset X3s provide us the capability to print high quality photographic reproductions on non-flat surfaces, decorating directly onto these substrates
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Esko launches Automation Engine for HP Indigo customers
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technologies drive efficiency across the packaging supply chain to meet the needs of brands around the world.” In addition to the launch, Esko industry standard applications, Esko Deskpack and Esko ArtPro+, will now also be hosted on the cloud-based HP PrintOS Market Place, alongside the full Esko Automation Engine software package. Customers can upgrade to secure a comprehensive portfolio of prepress solutions to drive OEE in the digital printing environment and help them achieve maximum press
Topic
Darren Metz Leads Novatech’s Merger with Managed IT Service Provider DynaSis
Art Post ·
Nashville, TENN, March 27, 2019 (GLOBE NEWSWIRE) -- Novatech, award-winning provider of Managed IT and Print Services, has announced a merger with DynaSis, a leading Managed IT Services Provider in the Greater Atlanta, GA area. In uniting, Novatech will leverage DynaSis’ expertise in Managed IT, cybersecurity and cloud solutions as it continues its expansion into new markets as well as offering additional value to its existing customer base. “With the rapidly changing IT landscape, businesses
Topic
Clifford Chance Selects iManage as Global Document, Email Management and Collaboration Platform
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Officer at Clifford Chance, comments: “To deliver an outstanding service to our clients, we require technology that supports their needs and enhances efficiency in our work. To this end, we searched for a document management system that is collaborative, reliable and with state-of-the-art security. Throughout our selection and evaluation process, iManage repeatedly demonstrated that its architecture and platform capabilities have been designed from the ground up to help us achieve these goals
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KMWorld Honors Parascript Knowledge Management Solutions in 2019
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companies during interviews and events and how they have succeeded in helping customers solve business problems,” said Mr. Hogan. “We review product updates to make sure that capabilities are advancing to address evolving requirements.” Key Benefits via KM Innovation Parascript offers document classification and separation for complex processes such as mortgage automation as well as data location, extraction and verification for high-volume processing of machine print and handwritten documents
Topic
Novatech acquires Atlanta IT outsourcing company DynaSis
Art Post ·
Novatech, one of Tennessee's biggest managed IT and print service providers, is acquiring DynaSis, one of Atlanta's biggest IT outsourcing companies. Novatech said the acquisition — its 14th company purchase or merger since the company was founded in 1998 — will leverage DynaSis' expertise in managed IT, cybersecurity and cloud solutions as it expands into new markets. "With the rapidly changing IT landscape, businesses are increasingly seeking a single provider to support their entire IT
Lead for IT Services
see attached file
I Did Something Different Today for Lead Generation
At 8 AM, I found myself extremely far south in one of our open territories for an appointment. The appointment went well with a net new prospect that is having a terrible time with their existing vendor. Yes, it was a Xerox, and yes, the service and support were terrible.
When the meeting ended, I found myself an hour away from Atlantic City in New Jersey. Just so happens there was an AEC trade show event there at the Hard Rock Casino. Since the AEC (Architects, Engineers, and Construction) is in my wheelhouse for hunting wide format opportunities.
While I was in the parking lot of my net new prospect, I accessed the trade show's website and purchased admission for $50. A few days ago, I visited their site and reviewed the list of 100 plus vendors, also known as exhibitors. I thought this would be a great opportunity to do some booth-to-booth prospecting, especially since it was a cold day in March.
The Plan
I had some interest in knowing more about this event and if it might be a good fit for Stratix next year to exhibit our wide format MFPs. I really didn't want to hand out brochures or business cards because I thought that would be unprofessional since they were looking for leads.
I walked the show floor three or four times until I decided on the pitch I would use. The pitch was rather simple as I asked those in the booth how the show was going for them. My next question asked if they've attended this event before and if so, how many times. I then followed with telling them that I'm interested in attending next year with a booth. In most cases, I was then asked what I sell? Thus, the talk track went to a conversation about the services that we offered that then opened me up to ask them about types of devices that they have and who the contact person would be.
Walk Away
Out of the 100 or so vendors, I walked away with 15 decent contacts with DMs, devices they have, contact people, and where they are located. A few of these prospects I was never able to get the right time of day with cold calls or emails.
The end result was the four hours I spent at the show and the three hours of driving were well worth the time and the effort. Keep in mind that all of this work will be worthless if I don't follow up in a timely manner.
-=Good Selling=-