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This Week in the Copier/Office Equipment Industry 10 Years Ago Fourth Week of February 2005

WOW!  It's been ten years since Toshiba introduced "erasable toner"?  WoW!  Check out the Toshiba thread was written by Mike Sasso (I worked with him for quite a few years).  It's actually pretty funny!!!! 

 

          2/25/05 12:01 AM
 
          Topic by Guest
          After many hours of research I have a draft of my findings on the differences between Ricohs RPCS Driver and Canons UFRII driver. Please let me know whether you agree or disagree with my findings, I am not an expert on Canon and would appreciate any and
 
          2/25/05 10:23 AM
 
          Topic by Guest
          Does anyone know anything about The Xerox 6030 wide format copier that prints and scans and how it compares to the Ricoh 240
 
          2/24/05 7:28 AM
 
          Topic by Guest
          Service Call 0-71H appears on the display I need help to solve this problem.Thks,RAD
 
          2/24/05 7:29 AM
 
          Topic by Guest
          Service Call 0-71H appears on the display I need help to solve this problem.Thks,RAD
 
          2/24/05 10:19 AM
 
          Topic by Guest
          Has anybody competed against this system in a copy only environment with either the 2045 or 2051 models?  I've lost to it in a couple different markets and it seems like it always comes down to price!  Any helpful insight is appreciated
 
          2/25/05 10:55 AM
 
          Topic by Guest
          Does anyone have pricing?
 
          2/28/05 5:29 PM
 
          Topic by Mike Sasso Mike Sasso is offline. Click for Member Snapshot.
Toshibas Erasable Toner Toshiba TEC has announced the industrys first monochromatic copier/fax/scanner/printer thingamajig that features erasable toner. Im not sure if it has something to do with the fact that its erasable (not because Im a moron, but
 
          3/1/05 1:41 PM
 
          Topic by John Carr John Carr is offline. Click for Member Snapshot.
          Hello, I have a customer that is moving there office to AK. Does anyone know of a Ricoh dealer near there, please let me know. thanks jcarr@halsey-griffith.com
 
          3/1/05 10:32 PM
 
          Topic by Guest
Canon continues its dominance as the #1 brand for color and black-and-white copiers in the U.S. in 2004 according to leading industry data. 03/01/2005 By: Canon U.S.A., Inc., a subsidiary of Canon Inc., today announced that the company has been named the
 
Wideformatguy Wideformatguy is offline. Click for Member Snapshot.
Elite P4P'er
 
          2/28/05 4:27 PM
 
          Reply by Old Glory Old Glory is offline. Click for Member Snapshot.
          I get dealer pricing direct from Ricoh and the only pricing that I have gotten is Retail ($1,999), SUP (Single Unit Price) ($1,300) and BPA. Since the whole DMAP Program is changing effective April, they may hold off sending DMAP pricing until then.
 
          2/28/05 7:08 PM
 
          Reply by Guest
          No, but bear in mind it is a SCUZZI. It will cost you a lot to find out. And most of the Ricohs (these days at any rate) wont work with off-the -shelf drives.
 
          2/28/05 10:46 PM
 
          Reply by Guest
          condition. *3 The elimination device of the difference sale is used to elimination. *4 With the resin of the main component of the toner, the mark of printing remains somewhat. *5 (Inc.) with the truth use with Toshiba, the purchase quantity of the paper
 
          2/23/05 8:19 AM
 
          Topic by Guest
          market conditions and increase profits, according to a new study released today by the Global Services division of Xerox Corporation (NYSE:XRX - News). In fact, the majority - 68 percent - of the 550 U.S. executives interviewed for the exclusive survey
 
          2/24/05 6:10 PM
 
          Topic by Guest
          customer, and Ricohs products are designed to enhance productivity, efficiency and bottom-line savings, said Hede Nonaka, vice president of marketing for Ricoh Corporation. The CL4000DN delivers the total package to the end user by producing documents with
 
          2/28/05 5:25 PM
 
          Topic by BLAMB BLAMB is offline. Click for Member Snapshot.
          I ran into a new problem scanning to folder with SMB.On WIN 2kserver on WinXP running McAfee Enterprise 8.0i the destination PC will "BLUE SCREEN" AND SHUT DOWN. Ricoh hot line is aware of this ,but it is a McAfee related issue for versions 8.0 and newer.
 
          3/1/05 6:35 PM
 
          Topic by chops chops is offline. Click for Member Snapshot.
          Trying to replace an 8830 that can print files generated in a program similar to AutoCad called CADRA. .cad files are converted to .pra format and printed to the xerox with Calcomp 1040 PCI drivers. The sizing of the print is off when doing that with
 
          3/1/05 10:29 PM
 
          Topic by Guest
          conditions and increase profits, according to a new study released today by the Global Services division of Xerox Corporation (NYSE: XRX). In fact, the majority - 68 percent - of the 550 U.S. executives interviewed for the exclusive survey, conducted by
 
          2/25/05 12:40 PM
 
          Reply by Wallin Team Wallin Team is offline. Click for Member Snapshot.
          Spacers inserted in the fusing section will correct this problem.  One side of the fusing section is tighter than the other.  I believe that this is a fix from Ricoh.  We have done it and it works.
 
          2/25/05 1:41 PM
 
          Reply by bandit41076 bandit41076 is offline. Click for Member Snapshot.
          i think this is it - if not, let me know.   TCO Comparison Model   "Xerox 6030 Copier 6D - 2 roll" "Xerox 510dp Copier 5D - 2 roll" "Xerox 8825DS 7D - 2 Roll"  1. Average Monthly Print Volume  *This volume will be the primary volume tested and reported
 
          2/27/05 8:59 AM
 
          Reply by Anders And Anders And is offline. Click for Member Snapshot.
Is it a narrow band, ie. a few mm? We have a similar problem: http://p4photel.com/eve/forums...6042622/m/7291040801 It is not caused by the buckle. Ricoh has so far no solution but are aware of the problem

Stop Selling Products and Start Building Bridges

Sales reps want to sell products. Sales managers want the collateral to talk about products. Dealer owners want their websites to feature products.

 

Here's the problem: prospects don't want to buy products, they want their problems solved.

 

Zig Ziglar was famous for saying: "You can have everything in life you want, if you will just help enough other people get what they want."

  1. You want to sell products.
  2. Your prospects want to solve problems.
  3. Therefore, if you want to sell products you have to help people solve problems.

Whether you are in sales or marketing (two sides of the same coin these days) your job is to build a bridge between the prospect's problems and your products. The way you do this is by focusing on the problem and not the product.

 

Here's the good news: prospects don't expect you to be an expert in their business. They do expect you to ask about their business.

 

As prospects answer your questions about their business problems, two very important things happen. First, you get them talking about themselves. That builds good-will and trust. Second, you learn! The more you learn about your prospects' business problems, the more valuable you are as a sales rep or marketing professional.

Why Do We Chicken Out?

We all intuitively know the prospect wants to talk about solving their problems and not about products. Why do we always tend to lean back to being product-centric?Why do we chicken out when it comes to creating marketing collateral? Why do we chicken out early in the sales process by asking questions like, "What kind of copiers do you guys have?"

Possible Reason One: We Are Self-Centered

This may be true for a few. But I have a higher faith in mankind. I think that most sales reps and dealer owners truly want to be of service.

Possible Reason Two: We Are Scared That Prospects Won't Ever Get To The Place of Talking About Our Products

Here's the reality: people buy from people they trust. Few things breed mistrust faster than someone who gives you the sense that they only care about themselves. How do you build trust? You focus on helping the prospect and their problems. Ask lots of open ended questions:

  • What challenges are you facing in your business today?
  • What are your goals for this year?
  • What would you like to see happen in this particular area of your business?

Possible Reason Three: We Are Afraid If We Don't Focus on Products We Won't Get Found Online

There is a fear that if marketing doesn't explicitly focus on products the dealer won't get found online. In reality, the way people are using search engines like Google is changing. Most people go to Google with "long tail searches". Rather than typing in "copiers" or "copier dealer" they are more apt to ask a question like, "Are documents scanned to email on an MFP secure?" or "How can I provide access to my files in the cloud without violating HIPAA regulations?"

 

People mainly go to Google searching for answers to their problems, not for the products. The more answers you can provide to their problems, the more you will get found. And when they do find you, you'll provide helpful information that will build trust. In essence, you are earning the right to talk about products.

Conclusion: Trust Zig

Let's trust Zig. The more we help our prospects get what they want (solutions to their problems) the more they will help us get what we want (product sales).

 

Today, let's be courageous in our sales and marketing. Address prospects' problems. Get inside their heads. Ask questions. Then think creatively about how your product/services/solutions portfolio could be applied to solve their problems. That's the way to earn trust. That's a way to get above the clutter. And that's a way to get found online.

 

Darrell Amy is the Chief Innovation Officer of Dealer Marketing  (www.dealermarketing.net) a managed marketing services firm providing  website design, search engine optimization, social media management and  lead generation services to office equipment dealers. With over 11 years in copier sales and 11 years in marketing, he understands the unique  issues that reps face and how marketing can support sales.

Tell em Columbo Sent You!

Last week I received a lead in my territory from our manufacturer!!!  OMG, these are rare nowadays!

 

Before I called the Decision Maker, I did my due diligence and checked the company out on their web site.  I got a feel for what they do and what they would use one of my color systems for.

 

Today, I made the call, spoke with the DM and was not surprised that I was one of four companies that they had called to get a proposal on replacing their aging 75ppm color system.  It seems the incumbent is not even in the picture, however I'll find out more tomorrow when I meet with the Controller.

 

This will be a net new appointment, probably 75ppm color or larger and quite a bit of color volume.  I readied a few pricing scenarios, have my power point presentation ready, but, I needed something else.  I need to find a way to tips the odds in my favor right?  That's what we all look for, that little something that will make us stand out from the field of competitors.

 

I visited their web site again, went to the about us page and was able to see the name of the President, the VEEP and also the person I was going to meet with.  I then checked the President and the VEEP to see if we had anything or anyone in common.  Nada, nothing for the two of them.  I then focused on the person I was going to meet with (Controller). 

 

When I brought up the Controllers page, I noticed that the Controller has 240 connections.  However, what I was looking for was someone that was connected to me!  There has got to be that one connection!!!  Down on the left side of the page, there it was!  A level one connection, woohoo, I thought.  I then noticed that the level one connection was the owner of copier dealership ( Through the P4P Hotel ).  Dam, what am I going to do now, the Controller has a direct relationship with owner of another copier company and not a bad one either.

 

Thus, I finished preparing my presentation, along with the questions I need to ask (to see if I can use a tie down feature). I know up front this is going to be a lesson in futility, however, I got nothing to lose right?

 

Thus, this is going to be my last question, and probably going to do this as I'm packing up my bags. "Oh, just one more thing, I noticed that you are Level One connection of Mr. Dealer Owner on LinkedIn and......." This is where I would like to hear from others,  how would you finish that sentence or would you even make that statement at all??

 

Let me know.

 

-=Good Selling=-

 

 

Why using STARTTLS email encryption can prevent risks

The Sony Entertainment hack at the end of 2014 has brought fear to the business community regarding how much data protection is in place. Supporting those fears are various reports that show the apparent lack of cybersecurity. However, organizations can begin to implement cybersecurity with the most basic necessity - email encryption. In the ever-changing world of technology and cyberattacks, it has always remained a necessary standard.


Email encryption has been a certainty when it comes to data protection. The source highlighted STARTTLS as the standard for encrypting email, as it has been difficult for even the NSA to crack.


How it makes it difficult for hackers

Email encryption deters hackers because it takes so much time to break it down and compromise data, according to azcentral. The Sony hack was caused by the breach of only one member, but email encryption can protect every employee within a company. The source recommended consulting an IT group or secure email provider before taking the steps to implement email encryption.


Who is using it

STARTTLS is a common requirement for encryption, and the Electronic Frontier Foundation noted that its popularity is due to its server-to-server strategy. A year ago, before cybersecurity was the alarming issue it is now, only four of the 18 companies EFF surveyed were using STARTTLS encryption. However, small organizations are now seeing the big dogs such as Amazon, Yahoo, Twitter, LinkedIn and Facebook use STARTTLS and taking after them. This year, Gmail reported that 77 percent of outbound email is now successfully encrypted during transit.


Why email encryption is the way

Email encryption provides a variety of cybersecurity benefits for companies. The survey by EFF highlighted the techniques STARTTLS uses to protect companies and data. One way is the ability to limit cookie communications to only encrypted transmissions, which means that network operators can't detect cookies transferred through insecure connections.


Connections and emails between two STARTTLS encrypted servers will keep the information safe on both ends. If there is a communication from a non-STARTTLS email server to a STARTTLS encrypted server, the email sent will be at risk of exposure. There are more advantages it can provide, but organizations have to research available cybersecurity options. This is why all companies need to look into implementing email encryption and cybersecurity basics to prevent any risks.

 

David Bailey is Senior Vice President at Protected Trust. 

Protected Trust is a sponsor of the Print4Pay Hotel. I urge members and readers to visit their site to see their full line of products and services.  More and more we need to provide well rounded strategic solutions for our customers. Protected Trust offers some unique solutions that can help us in our day to day efforts. Check them out here.

 

Position Yourself as the Print Assessment Guru

USBDo you feel that you're the one of the best at selling MFP's & MPS?

 

Do you consult more to the end user and then let the customer pry the order from you? Are you consistently producing print assessment reports for customers that have an ROI?

 

If so, you need to add this weapon to your arsenal. In your territory look up the 10 largest CPA firms. Once you have them, be prepared to make the calls to success!

 

CPA firms rely on selling their services. They have many business clients that have trusted their services for years and years. Those CPA firms offer many different services to their clients which they charge additional fees for. 

 

Why not pitch the CPA firm to add a "Print/Cost Assessment" for their clients?  It's an additional service that they can offer with no overhead!

 

Keep in mind that you are not pitching that CPA firm on using your service (but they just might want you to), rather they can re-sell your service to their clients and use your service as an additional profit center.  You could charge by the hour or a fee for every print device.  You would then furnish the end user with a detailed print assessment report.

 

This could be a lot of fun, and why not have some fun!  When you call on those ten CPA firms, you're calling for an appointment to tell them how they can add value to their services, without increasing overhead and how that may become a new profit center for them.

 

It's a great way to position yourself as the resident expert/guru, meet with the "C" Level Exec, along with doing print assessments for net new accounts.  The best part, you don't have to sell, well at least not yet.  Your print assessment reports will open up new opportunities for you with new clients.

 

Bring a few sample  Print Assessments that you've completed to show the CPA  firm what the typical report entails. Thus you are breaking the mold from the common copier salesperson and establishing yourself as the Print Assessment Guru. You could even offer a FREE print assessment to the CPA firm to show them your expertise and your creative ideas for print assessment and print migration.

 

You can start educating them about the high cost of printing to multiple devices and that you specialize in provided a detailed print assessment cost of what the end user is spending for their print devices. In addition for an additional fee,  you could offer a solution to reduce the end users costs or improve workflow efficiencies. Your fees can be as much as $150 per hour plus expenses for your work or you can charge per piece of print hardware.

 

Just another way of breaking the mold from traditional sales person to a trusted advisor.  Try Print Audit Assessor

 

-=Good Selling=-

This Week in the Copier/Office Equipment Industry 10 Years Ago Third Week of February 2005

Wow. I really couldn't find anything for the "throw back" from ten years ago!!  If you've been in this business long enough you can remember that no one manufacturer is on top for long.  Thus the introduction of the KM Pro C500 was the start of KM rising to the top with production systems.  Enjoy the threads from ten years ago this week!!!

 

 

 

 

          2/15/05 7:59 PM
 
          Topic by Guest
, NJ, Feb. 14 - Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today introduced the bizhub PRO C500, the latest addition to its powerful new bizhub PRO product line. The next-generation bizhub PRO C500 brings cost-effective, 50 page-per
 
          2/18/05 9:20 AM
 
          Reply by Guest
          it will design all its own printers and that any given model may use a Fuji Xerox, Kodak, Lexmark, or Samsung engine. We determined that the 1600n uses a Samsung engine. At 18.0 by 17.7 by 16.7 inches (HWD) and 34.1 pounds, the 1600n is small enough for
 
          2/15/05 7:57 PM
 
          Topic by Guest
Ricoh America Partners With MPI TECH For An IPDS MPI Tech LinkComTM III Now Available for DDP 70e & DDP 92 Printers. All DDP printer features such as duplex, offsetting, paper handling and complex finishing are supported transparently through the LinkCom
 
          2/15/05 8:00 PM
 
          Topic by Guest
          Subject: End-user Rebates for Ricoh Color Printers Dear Authorized Ricoh Dealer Sales Representative, Ricoh has announced End-user Rebates on the CL3000e ($200), CL2000N ($100) and CL2000($50) for February 1, 2005 to March 31, 2005. I am sorry to inform
 
          2/16/05 8:21 PM
 
          Topic by Guest
          FOR IMMEDIATE RELEASE Ricoh Web Site: www.ricoh-usa.com CONTACT: Russell Marchetta Jennifer Kuhl  Ricoh Corporation Peppercom  (973) 882-2075 (212) 931-6111  russell.marchetta@ricoh-usa.com jkuhl@peppercom.com RICOH RECIEVES U.S. ARMY VENDOR APPRECIATION
 
          2/18/05 8:42 AM
 
          Topic by Guest
          Found this on the web, enjoy!This document has been archived, please send me an email in order to purchase. art@p4photel.comkyo_pricing.pdf
 
          2/22/05 7:59 PM
 
          Topic by Guest
          Color imageCLASS MF8170c Color Laser Copier - Printer - Scanner - Fax  Item Code: 8916A001 CMYK Toner Cartridges  Color Toner Cartridges are $105, Black is $85 Drum Cartriidge is $189, as of right now I do not have a clue what the yields are. est. street
 
          2/20/05 11:06 AM
 
          Topic by Guest
          Feel free to use, and make copies This document has been archived, please send me an email in order to purchase. art@p4photel.com How2Beat_KonicaMinolta_1620fp.pdf
 
          2/18/05 9:24 AM
 
          Reply by Guest
          As far as the Minolta, I would attack this unit with our AC204 or the 1515MFP, again it will come down to a knock out feature, try to determine if there is a certasin feature on the Ricoh that the customer needs, then hammer hoem the advantages and
 
          2/15/05 8:05 PM
 
          Topic by Guest
          Profit has dropped 22 percent for the Japanese corporate headquarters of Konica Minolta, but color copiers are getting a lot of attention in the U.S. subsidiary. Profits dropped in the parent company's holdings in the third quarter ending Dec
 
          2/17/05 12:36 AM
 
          Reply by Guest
Ricoh Aficio 2022/2027 & 2035e/2045e & 2232C/2238C.
 
          2/21/05 4:09 PM
 
          Reply by Guest
          Does anyone have pricing for this new unit?  It does not look like a Ricoh OEM to me.
 
          2/22/05 12:03 PM
 
          Reply by Old Glory Old Glory is offline. Click for Member Snapshot.
          Interestingly enough, the CL4000DN Brochure (The US version) is on the Ricoh-usa website even though it has yet to be launched
 
          2/17/05 1:52 PM
 
          Topic by Guest
          Does annyone have a fax board for a GESTETNER 3222 or RICOH AFICIO 220. Also I am looking for a print board and the components needed to network one of these devices. If someone has one please e-mail me with prices. I need to buy this asap! thanks for
 
          2/21/05 6:54 PM
 
          Topic by Guest
          Virtual Copier Software (Steve Breault), his paasion for the industry is second to none. He came from the copier industry (Xerox/BOO!), and now owns Virtual Copier Software. If you ever wanted to create a lockout feature he has the software to do it. It is
 
          2/23/05 8:19 AM
 
          Topic by Guest
          market conditions and increase profits, according to a new study released today by the Global Services division of Xerox Corporation (NYSE:XRX - News). In fact, the majority - 68 percent - of the 550 U.S. executives interviewed for the exclusive survey
 
          2/17/05 8:58 AM
 
          Reply by merlin merlin is offline. Click for Member Snapshot.
Xerox uses a special proprietary software call RDO. It also uses only a Sun PC. Needless to say,its Xerox way the sell you only there product. It probably there way to force you into there equipment only. Most customer I would say don't know this up
 
          2/15/05 4:14 PM
 
          Reply by Guest
          Thanks for inquiring. As we discussed, Virtual Copier does not handle this special Xerox proprietary format. However, we do have a Xerox Document Centre Edition of Virtual Copier that works great with their Document Centres and MFP's. Perhaps, if you
 
          2/16/05 8:56 AM
 
          Reply by Guest
          THANK YOU!!!!!! I looked into it but was on a crazy time line and couldn't find anyone. Being that this company is in ROCHESTER, This company is probably made up of a bunch of disgruntled or layed of X Xerox employees!!!!!!! thanks again.
 
          2/16/05 10:24 AM
 
          Reply by Old Glory Old Glory is offline. Click for Member Snapshot.
          What is it about Xerox's that require "special software?" Aren't they just sending to a folder as we are?

The 30 Day Count Down is on for ITEX 2015

Fort Lauderdale, Florida in March!!  Say no more!   Honey pack the bags we're going to the Venice of America!!!

 

March 10-12 @ The Broward County Convention Center will be the place to be if you're interesting in staying on top of what's trending in our industry. 

 

For me, just another year I can't make it because I'm still holding down my day job.  For you,  if you have the time, take the time to increase your knowledge from more than one hundred & thirty exhibitors.

 

What happens if the exhibitor events is not you're cup of tea?  Then you're in luck because you can choose any of the eighty plus educational programs that start @ 9AM on the 10th and conclude @ 1:30pm ON THE 12th.

 

But, what if the exhibitors nor the educational programs float your boat?  Well, then there's always the after hour events that allows you to do what you do best right?  Networking with your peers, and industry pundits can offer up new ideas, new partnerships.  Let's face it some of the best information can be gleaned from those after hour events.  Thus, spend the day on the beach, by the pool, enjoy golfing, go fishing and save the after hours to do what you do best.

 

You get register here and find additional info here.

 

 

If, I had the time, I would be there, maybe next year!

 

-=Good Selling=-

 

Telemarketing & The Person with the BAD Attitude!

There was a recent thread on LinkedIn from an Executive from a Major Manufacturer that I took exception to. 

 

In that thread (post), the LinkedIn user was complaining because they had downloaded a white paper from a web site.  In that thread, the user was whining because a rep from that companies web site had called eight times (I'm not sure of the time frame for those calls) and then today left another message that included "I hope you can appreciate my professional persistence" blah, blah, blah.  The Exec then when on to state, "I know who your are, I read the white paper, I know where to find you, and I've seen your web site".  Then stating your calls are a "turn off".

 

WOWall of this coming from a person who works for a major copier company where most, if not all of the sales people rely on making follow up calls to end users and prospects. 

 

After all the Linkedin user did enter their information to download the whitepaper, did they not think they were going to be contacted via email or phone. Nothing is FREE, the web site is giving you the FREE white paper so that they can keep your data in hopes that they may be able to sell you something one day.

 

Personally, I take exception to people who complain about the sales call and then never do anything to communicate with the person that is trying to contact them. Maybe, just one time you pick up the phone, call the rep back or God forbid you return an email and professionally state that you are not interested at this time and will keep that company in mind when you have a need.  Doing something like this, would have stopped the additional calls, and or emails.  It would have taking ten seconds to communicate with that rep.

 

So what is the LinkedIn user to do if they don't want a phone call or email.  Of course you could put in a bogus phone number, or better yet, when it comes to entering your name try this.

 

First name:  Don't

Last Name: Calloremailme. 

 

I would get the hint from just seeing that, but please have a heart for the person that's calling and pick up the phone, or email them back and tell them you're not interested.

 

After 34 fours years of making calls, I really believe that there are some people that are afraid to talk with me because they are afraid I might sell them something against their will.  Right, I'm going to twist your arm or not leave your office until you sign on the dotted line. Funny, very funny!

 

One more point

 

Now, if all of those calls were placed in the period of a couple of days or a week, then I'd have to agree that this would be over the top and the user has a righteous beef.

 

-=Good Selling=-

 

 

Color Cost Per Page Poll for Segment 2 (produce 21-30 pages) Copier MFP

Recently, I had the chance to view a bid tabulation sheet for a recent copier bid.  Color was bundled at .039 and black was at .0045!  I was shocked!  For me, I eat, sleep and breath this stuff, so I can stay ahead of current trends and have an idea of where I need to be with a cost per page so I get secure the order.

 

I thought it would be a good time to see where the Color Cost per Page is for Segment 2 (21-30 pages per minute) Color MFP's.

 

We've introduced our new color cost per page poll for Segment 2 Color MFP's here.

 

Cost Per Page tactics, and marketing keeps changing, post your color cost per page and keep checking to see if your dealership is just right, below the curve or above the curve!

 

How the heck can you fight the cost per page battle with either your dealership/direct branch or the customer if you're not sure where the rest of the industry is?

 

Take a minute or so to view the current votes and then take the survey yourself.  Check back in a few week and I'm sure you have an excellent sampling if you're too high, too low or just right!!

 

Color Cost Per Page Poll for Segment 2 (produce 21-30 pages)

Cybersecurity in healthcare - Why there needs to be more concern

Cybersecurity has become a huge concern for the healthcare industry in more ways than one. Forbes reported that in 2011, Jerome Radcliffe, a diabetic, demonstrated how his wireless insulin pump could be hacked at a Black Hat cybersecurity conference.


The Internet has become integrated in a variety of mechanisms, including medical devices. With the various cyberattacks that occurred last year, there is cause for concern with regard to how vulnerable those devices are.


Looking at medical equipment and cybersecurity together

 

Health IT Security reported that new technology has allowed cybercriminals to gain access to private medical information. Digital patient records have always been a factor for the healthcare industry, and this was addressed with the creation of HIPAA laws. However, with rising technology, it's not certain if HIPAA can keep up with hackers' complex tactics.


Similarly, security guidelines are in place for companies that create medical devices, but they may be outdated for the technology these firms are producing. "These security measures ensure that companies which are developing these products are adhering to a certain set of standards to keep users safe," Benjamin Caudill, principal consultant with Rhino Security Labs, told Forbes.


The source called for better restrictions and cybersecurity for medical devices. Many people seem unconcerned about the risk of breaches related to the Internet of Things, but this should be taken as seriously as the Sony hack.


Involving healthcare with cybersecurity

 

The Internet of Things is the concept behind the integration of Internet and medical devices. Forbes mentioned that while the idea of someone shutting off an embedded device might seem unbelievable, many thought the same thing about hackers and cloud storage.


"While many everyday products – from toys to automobiles – are recalled for safety hazards, recalls for cybersecurity vulnerabilities have not yet been seen," Caudill said. "I suspect as the issues become more well-known (and even cause physical harm to victims), this trend will change, with both manufacturers and government officials seeing cyber security as another category of safety to consider in Internet-connected products."
While cybersecurity for medical devices might be the last thing on people's minds, it's crucial for the healthcare industry to involve the law. The source emphasized how medical equipment was never within the realm of consideration for cybersecurity, but now, that needs to change.

 

David Bailey is Senior Vice President at Protected Trust. 

Protected Trust is a sponsor of the Print4Pay Hotel. I urge members and readers to visit their site to see their full line of products and services.  More and more we need to provide well rounded strategic solutions for our customers. Protected Trust offers some unique solutions that can help us in our day to day efforts. Check them out here.

 

 

 

This Week in the Copier/Office Equipment Industry 10 Years Ago Second Week of February 2005

This weeks links below was most interesting!!  Ten years ago, I posted a thread about vertical market copiers.  Copiers and solutions could be combined to develop for Medical Billing, Doctors and Attorneys.  That thread is here

 

Just about eight months ago, I designed my own brochure for a 40/50 MFP with dedicated workflow solutions for the LAW. 

 

Just last week Ricoh US and Konica Minolta EU launched dedicated LEGAL MFP's!!

 

Guess both of them have been reading our stuff for quite sometime!!!

 

On with the popular threads on the Print4Pay Hotel from Ten Years ago This Week!!

          2/15/05 7:59 PM
 
          Topic by Guest
, NJ, Feb. 14 - Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today introduced the bizhub PRO C500, the latest addition to its powerful new bizhub PRO product line. The next-generation bizhub PRO C500 brings cost-effective, 50 page-per
 
          2/12/05 3:27 PM
 
          Topic by Guest
Konica Minolta Introduces FAX2900 and 3900 MFPs 02/01/2005 By: Konica Minolta Business Solutions U.S.A., Inc. introduced its latest fax-based multifunctional devices, the Konica Minolta FAX2900 and 3900. Designed for speed, cost-efficiency, and
 
          2/9/05 8:39 AM
 
          Topic by Guest
          systems everyday. Money would have to be made on selling software applications, training, installation and consulting. My belief is it may just be a matter of time before Ricoh, Canon or Xerox or maybe one of the smaller guys exploit this hugh market
 
          2/11/05 8:59 AM
 
          Topic by Guest
          be the lowest cost option. We are up against the Dell 1600N and Konica Minolta DI1610.  I would greatly appreciate your assistance and comparative guidance in this regard at your earleist convenience.  Yours Faithfully  Michelle O`Shea Nashua South Africa
 
2/15/05 9:18 AM
 
          Topic by Guest
          OR IMMEDIATE RELEASE Ricoh Web Site: www.ricoh-usa.com CONTACT: Russell Marchetta Brendan Mullin  Ricoh Corporation Peppercom  (973) 882-2075 (212) 931-6173  russell.marchetta@ricoh-usa.com bmullin@peppercom.com RICOHS NEWEST AFICIO DIGITAL IMAGING
 
          2/15/05 7:57 PM
 
          Topic by Guest
Ricoh America Partners With MPI TECH For An IPDS MPI Tech LinkComTM III Now Available for DDP 70e & DDP 92 Printers. All DDP printer features such as duplex, offsetting, paper handling and complex finishing are supported transparently through the LinkCom
 
          2/15/05 8:00 PM
 
          Topic by Guest
          Subject: End-user Rebates for Ricoh Color Printers Dear Authorized Ricoh Dealer Sales Representative, Ricoh has announced End-user Rebates on the CL3000e ($200), CL2000N ($100) and CL2000($50) for February 1, 2005 to March 31, 2005. I am sorry to inform
 
          2/16/05 8:21 PM
 
          Topic by Guest
          FOR IMMEDIATE RELEASE Ricoh Web Site: www.ricoh-usa.com CONTACT: Russell Marchetta Jennifer Kuhl  Ricoh Corporation Peppercom  (973) 882-2075 (212) 931-6111  russell.marchetta@ricoh-usa.com jkuhl@peppercom.com RICOH RECIEVES U.S. ARMY VENDOR APPRECIATION
 
          2/9/05 11:34 PM
 
          Topic by Guest
          imageRUNNER C3220  Networking Mid-Volume Devices to Serve As High-Speed Color Printing Solutions LAKE SUCCESS, NY  February 7, 2005  Canon U.S.A., Inc., the nations market share brand leader in black-and-white and color laser copier/printer solutions , today
 
          2/10/05 8:56 AM
 
          Topic by Guest
          who actually buy and use digital copiers, printers and MFPs, said Hede Nonaka, vice president of marketing, Ricoh Corporation. This achievement further demonstrates Ricohs ability to enhance workflow for our customers and increase their bottom-line
 
          2/11/05 9:05 AM
 
          Topic by Guest
          I hope someone out there can provide some clarification for me.  I was recently told by my companies VP of sales that EFI and RICOH have severed their relationship.  Does anyone know if there is truth to this, or the details of what is really going on
 
          2/15/05 8:05 PM
 
          Topic by Guest
          Profit has dropped 22 percent for the Japanese corporate headquarters of Konica Minolta, but color copiers are getting a lot of attention in the U.S. subsidiary. Profits dropped in the parent company's holdings in the third quarter ending Dec
 
          2/9/05 3:21 PM
 
          Reply by dmurrah dmurrah is offline. Click for Member Snapshot.
          With the DMAP program, your dealership will recognize all of the revenue minus the install fee.  With the RMAP program, Ricoh is billing the customer.  I would always try to use the DMAP program over the RMAP program.
 
          2/10/05 9:48 AM
 
          Reply by Old Glory Old Glory is offline. Click for Member Snapshot.
          For those who are doing their own research on this there are a few additional things you should know. 1.) Accounts need to be registered but this is easy and free. 2.) The contract gives them a 25% discount for supplies. Ricoh has given them our profit
 
          2/11/05 7:39 AM
 
          Reply by Scott Holloway Scott Holloway is offline. Click for Member Snapshot.
          Here is one that was given to me by the former high volume specialist from Ricoh Bruce Martin
 
          2/11/05 11:33 AM
 
          Reply by Old Glory Old Glory is offline. Click for Member Snapshot.
          I think there is a difference between "severed ties" and a corporate decision not to use EFI in the future. The real test of the future will be whether or not the new color unit has a Fiery Controller option. If Ricoh does not use EFI for a high-end
 
          2/11/05 11:40 AM
 
          Reply by Guest
          Jim, I am not sure I follow you. When you say RICOHS high end graphics color, which product or what information do you have in regards to that. Or is that the 50ppm b2c copier which we have been anticipating? thanks brian
 
          2/11/05 9:27 AM
 
          Topic by Guest
          , they sent a tech, a trainer, and an IT guy to Ricoh Univ. when the piece went in which was configured with the print/scan controller / Post Script / and the 2 roll drawer with the bottom paper stacking contraption, the piece would just not work. Murphy's
 
          2/9/05 10:48 AM
 
          Topic by chops chops is offline. Click for Member Snapshot.
          are known to interface completely with the Ricoh Aficio systems?
 
          2/9/05 4:14 PM
 
          Topic by Old Glory Old Glory is offline. Click for Member Snapshot.
          I want to get a discussion started regarding US Communities and everyone's experience with it. For those who haven't been initiated on this yet, US Communities is a nationwide bid contract (Exclusive to Ricoh, Savin and Gestetner) for Non-Profits and non
 
          2/11/05 9:03 AM
 
          Reply by Guest
          Steve, I am not an expert with the tech stuff that goes along with this, but i was in a situation, which I can still revive if your product can do this? My prospect has a docutech, which the files are called, I think RDO or RDF, which is a XEROX
 
          2/15/05 1:25 PM
 
          Reply by merlin merlin is offline. Click for Member Snapshot.
          bmiller, I am still doing more research on this DocuTech RDO. It is Xerox prepority software. I have found a software company in believe it or not in Rochester, NY they say can convert RDO files to Postscript. Its call Rochester Software Associates, Inc
 
          2/15/05 4:14 PM
 
          Reply by Guest
          Thanks for inquiring. As we discussed, Virtual Copier does not handle this special Xerox proprietary format. However, we do have a Xerox Document Centre Edition of Virtual Copier that works great with their Document Centres and MFP's. Perhaps, if you
 
          2/16/05 8:56 AM
 
          Reply by Guest
          THANK YOU!!!!!! I looked into it but was on a crazy time line and couldn't find anyone. Being that this company is in ROCHESTER, This company is probably made up of a bunch of disgruntled or layed of X Xerox employees!!!!!!! thanks again.
 
          2/16/05 10:24 AM
 
          Reply by Old Glory Old Glory is offline. Click for Member Snapshot.
          What is it about Xerox's that require "special software?" Aren't they just sending to a folder as we are?

Sharp CEO States "I believe it is my responsibilty to...)

Here's a quote from the CEO of Sharp:

 

"I believe it is my responsibility to compile a new business plan as soon as possible," Sharp Chief Executive Officer Kozo Takahashi told reporters at a briefing in Tokyo on Tuesday. Sharp will present a new business plan around May, he said.

 

In 3 short months we'll know what's in and what's out with Sharp.  I fully expect Sharp USA to fall on the sword and tell everyone that "we'll still be here no matter what"!! 

 

To me the answer is simple, you can't get capital for a business unit that is losing money. You can however can much needed cash for a business unit that is pulling a profit like the copier/printer business unit.

 

Will the Japanese Banks lend more money to Sharp, sure they will, however you can bet dollars to doughnuts there will be many more covenants with those loans.  Could one such covenant be the sale of profitable copier/print business unit? 

 

Sharps losses are not due to re-structure, nor a stronger yen, it is because of falling sales and stiff competition.  Sharp had posted that they would make a 30 billion profit for 2014, now they have downgraded to a 30 billion yen loss. Egads!!!, that's a swing of 60 billion yen. 

 

With many of their properties mortgaged, and the recent sale of the US property.  I find it hard to fathom if we'll ever see the same Sharp. 

 

As Vince would say, "that's my two cents"

 

-=Good Selling=-

How HIPAA may be affected by Obama's cybersecurity proposal

President Barack Obama reiterated his goal to change cybersecurity in his State of the Union address on Tuesday. He hopes to accomplish more secure data through legislative modifications and his own cybersecurity proposal. However, healthcare providers are concerned how these changes might affect the Health Insurance Portability and Accountability Act, or HIPAA.


Some of the language within the legislation is so vague that providers are uncertain whether or not it would apply to them. However, if it does, it would directly violate the HIPAA laws about notifying patients of a cybersecurity attack within 60 days of its discovery, according to HealthData Management. The legislation, if passed, would require organizations to notify consumers of breaches within 30 days.


Sharing medical information with the government

HIPAA was passed by Congress in 1996 to provide standards for electronic billing and other digital data processes, according to the California Department of Health Care Services. It is a huge part of patient confidentiality and how healthcare providers can handle medical records.


Since HIPAA has changed the way healthcare can use electronic documents, it is tied in strongly with cybersecurity. This means that Obama's proposal can have a huge affect on HIPAA compliance. Parts of the proposal request that companies across various industries share data with the government to prevent cybersecurity attacks. This would mean that healthcare providers might have to share personal identification information, according to HealthData Management.


Brian Evans, senior managing consultant at IBM Security Services, told the source that he has never seen an instance when shared information has prevented a breach. This means that some believe the proposal wouldn't help protect health records from being breached, but would still reveal personal information to the government. Despite the criticism and fear of the proposal, the source mentioned that the bright side of all of this discussion is at least it's being debated about at all.


HIPAA vs. new legislature

The vague wording that is open for debate on whether or not it applies to healthcare providers is the phrase "companies" within the proposal. HealthData Management noted that there is no exact distinction in the paperwork between companies and healthcare providers.


The law has come under scrutiny by some cybersecurity professionals for being too harsh and broad. However, Steve Fox, chair of the data breach protection group at the law firm Post & Schell, told the source that the standards would be useful if they replace all of the nation's state laws on cybersecurity.


"It's also important to make sure this new law will coordinate with HIPAA's breach notification requirements, so there won't be separate laws for healthcare data breaches and non-healthcare breaches," Steve Fox said. "In addition, I hope the new law will address encryption standards, so they will also be consistent with HIPAA and provide a single baseline for all organizations that hold sensitive data." Cybersecurity wasn't so much of a concern a year ago, but now many are debating what resources should be used to protect companies from breaches. Obama is putting in his best effort to create new ideas and legislation for cybersecurity, which is a huge step for the modern technological world. HIPAA compliance may be changing with these proposals, which means health care professionals need to look out for those modifications.

 

David Bailey is Senior Vice President at Protected Trust. 

Protected Trust is a sponsor of the Print4Pay Hotel. I urge members and readers to visit their site to see their full line of products and services.  More and more we need to provide well rounded strategic solutions for our customers. Protected Trust offers some unique solutions that can help us in our day to day efforts. Check them out here.

A Great Tip for "Why Referrals Still Matter"

Wrote this many years ago when I first started writing, I clean up a few things and added a few things to keep the blog current. 

 

Clients are more skeptical than ever. How do you win the sale when your prospect knows nothing about you, your company or the excellent benefits that you and your company provide?


About eight months ago, I lost a sale for a wide format system. I lost because the customer was buying on price only, and of course I didn't have the lowest price. 

 

A few days ago I received a phone call from that prospect asking me if I could come in and give him training on the wide format system that he leased from someone else (I thought WHAT!!!). At first I thought that I'd tell him I told you so and tell him that I'm not interested.  However, I made the decision to give him some comp'd training.  I'm always thinking and thought that this guy could help me in more ways than just buying a system from me.

 

When we finished I asked him for a referral/testimonial letter, he stated that it would not be a problem. A few days later I had my letter and it was a great one! The prospect basically stated that they should have bought the wide format system from me, and was sorry that they opted to buy on the "best price". They also stated that they had called in the original vendor for training (Direct Branch) and then another dealer and that both of them failed. The letter went on to state how well they were training by ME and they could now fully reap the benefits of the system that they had purchased.


Just as we always ask for the appointment, and ask for the order, we also need to ask for a testimonial letter from our clients (now we can ask for testimonials on LinkedIn). You can never have enough of these testimonials, because you never know who your prospect is connected with.  A good time to present the testimonial can be when you submit your proposal, have one or two copies ready to go.


When was the last time you stopped in and the customer stated that they are enthralled with a certain feature or software and they don't understand how they ever did business without it. Hint, hint, that is your cue to ask for a letter, you can also ask for a letter after the system has been installed.

 

Ask and you shall receive.


Along with good selling skills, testimonial letters need to be a part of your every day sales life. Remember,  new accounts know nothing about YOU and nothing about the skills and knowledge that YOU bring to the table.

 

Just to bring this up to date a bit,  go through your linked in accounts, pick out 10 of them and ask them for a referral on LinkedIn.  I did this awhile back and got all ten to post something on LinkedIn.

 

I got one more really cool thing that I do with email, you can find that here.


Good Selling!

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