MFP Copier Blog

3D Printers & Copy Machines "is there a common thread"?

Art Post · 4/15/1511:37 PM

That was the deal when I was in grammar school in the sixties. If you needed a copy of something, you went to the local library.

I guess what I remember most about those machines, is that a copy cost a nickel, the top of the copier had a rubber mat to put the original under and the nine times out of ten the copiers were horrid! But, you didn't care as long as the copy was readable.

From time to time I'll source the web to find copier leads and RFP's. Lately, I've also added 3D printers to the list. I'm finding a few here and there, but not nearly as many as all of the copier RFP's, but enough to keep me looking for more.

In recent months, I've seen more libraries & K12s posting RFP's for 3D printers, in fact the last library I came across was getting their 3rd 3D printer!

For those of us that make our living on selling hardware, it's pretty obvious that more and more 3D printers are being placed in Libraries, Colleges, Universities, and K12s across the country.

It seems like many office technology dealers are looking to diversify from copiers these days. I believe that offering and supporting 3D printers is one of the best avenues we can take to diversification and increase revenue. Keep in mind I'm not referencing the inexpensive systems.

In a recent discussion that I had with Andy Wager (Business Development Manager for ScanSource), Andy stated that 3D printers are still evolving. We'll see many different types of material in addition to faster print speeds. Kinda reminds me of the copier industry way back when. The only copier you could buy had one paper tray, a moving top and it was slow.

The Global 3D printing is expected to reach $20.2 Billion by 2019.

Many office equipment dealers are betting heavily that Managed Network Services, IT Services and Backup Disaster Recovery can be the Holy Grail of recurring revenue streams. I'm still not convinced of this since because the sales cycle is much longer, multiple parties need to be involved and there is no trigger (like that of the copier industry where a lease is about to expire) that would make a company make changes to their IT services. Sales of these services seem to be based on pain, the prospect is having IT issues, can't find the right IT people or they've just experienced catastrophic loss.

All of this comes from a sales person (me), that has sold hardware all of his life. There is no WOW factor with IT services, there is no emotional connection to IT services. IT is something we need to have, but we don't need to like it, it's a drain on profits and a non producer for customers.

I'm sure there are many dealerships that are doing well with IT services, but I'd bet dollars to doughnuts that over time, getting into the 3D Printer Market now will be more lucrative than the recurring revenue stream of IT services.

Would love to hear from others on this, and as Vince would say, "that's my two cents"!

-=Good Selling=-

Fourty Eight Hundred Phone Calls a Year Can Equal a Lot of Dough!

Art Post · 4/14/155:00 PM

Make the calls and the prospects will be there. Whether your sending inmails through LinkedIn, sending emails, calling on the phone, or just knocking on doors, if you do the work, the prospects pool will only grow larger.

A recent email to me about the base metrics that sales people need to hit each week got me thinking. This particular email stressed the fact that there needs to be 100 phone cold calls a week. Which I'm in total agreement. Sometimes you'll eat the bear and get more and sometimes the bear will eat you and you'll make less, in any case all you need to do is come close and you'll see better results.

Let's take that 100 calls a week right, then it's 400 calls per month and 4,800 calls per year. That's a lot of phone calls, however there may be a different way to look at those 4,800 calls. Forget about your salary (if you get one), forget about the commissions and just associate a dollar cost to every call you make. Newbies, if you don't like making calls, you can look at it this way. Just associate that every time you pick up the phone you'll get $10, pick it up a hundred times and you'll get one thousand dollars. If you can last the first year and you make 4,800 calls then I would bet dollars to doughnuts that you'll make a cool $50K! No bad eh?

For the seasoned reps and that includes me, there are days (most days, they do call me the curmudgeon in the office for nothing) when the last thing I want to do is pick up the phone. But, what if I associated $20 per phone call, those calls will then log me in at $100k per year.

More importantly what happens if you turn up the heat! Let's say you bust the 4,800 calls by another 1,000. For newbies that's and extra 10K and for someone like me that's an extra $20K!! Now, we're smoking!

Don't reply on your company to feed you leads, don't rely on your customers to give you referrals, and don't rely on leads from the manufacturer. But do, rely on your self to make the calls, and if you fell like you're getting no where then just think about the next call and the call after that. Every call pays you money no matter what the outcome is.

-=Good Selling=-

How can healthcare organizations choose and use email encryption?

Art Post · 4/14/1512:24 AM

Email Encryption has become an important asset for healthcare organizations in a world where cybersecurity is a necessity. Although it doesn't seem like the most fancy or complex protection tool, it can be an amazing resource for email security, and may have been able to prevent the Sony Entertainment cyberattacks if the organization had utilized it.

Encryption is used as a protective measure for many mechanisms in the corporate world, and SearchSecurity reported that any kind of organization can take advantage of email encryption software. But what exactly can encryption do and how should healthcare organizations find a secure email provider?
Understanding encryption According to Slate, encryption is a necessary part of the tools and protocols we use today, whether these be electronic payments or digital communication. The source highlighted how encryption has even become a part of Apple and Google smartphones.

The term "encryption" refers to a layer within any program to jumble data that will be transferred from one place to another. The source noted that the process relies on mathematical algorithms to protect stored data. A combination of the contents of the message and the "key" or password keep the encrypted information safe. Unfortunately, according to the Pew Research Center, less than 20 percent of Internet users actively use encryption. For the remaining 80 percent, using email to send sensitive information - PHI and PII, addresses, payment data or anything that could be incriminating if someone found out about it. - can be a huge risk.

Healthcare organizations, in particular, should be using email encryption software to protect themselves from any intruders. Cyberattacks are no longer just a possibility - they are practically inevitable for all organizations.
Knowing the necessary features SearchSecurity reviewed the characteristics of encryption software that companies need to keep in mind when researching this potential investment. Features vary depending on the program, and corporations must look for tools that will benefit them the most.
Support for internal and external users is one crucial feature that companies need to consider. According to the source, they can either choose to implement encryption for internal email users alone - meaning those within the organization - or extend these protections to patients and business partners, those who will be receiving email on the other side.

Usability is another feature that the source insisted was important to consider. " The practice most appreciates the ease with which emails can be encrypted and sent using Protected Trust ", states Melissa Sheffield, of Agnini Family Dentistry.

Protecting email

Organizations can't just worry about protecting their own employees and data - they have to also keep in mind the information and interactions between themselves, other companies and patients. To ensure that communication is safe, they can exchange keys with trusted outside entities before sending messages or make arrangements for a trusted partner to manage security keys.
Encryption needs to be updated as it evolves, just as people should change their personal passwords every few months. Although this method can be confusing for some employees, using secure email providers as a guide may help businesses realize what might be the best way to implement the encryption system.

Other ways of ensuring protection for email users include giving them information on how to use security precautions themselves. This can be as simple as reminding them not to open emails from unfamiliar users and to keep passwords complex and updated. This is a valuable educational tip to share with patients and 3rd party partners.

There are many ways to ensure email security. If an organizations is researching how to improve its cybersecurity program, they will benefit from contacting a secure email provider and also review HIPAA policies and procedures. A documented cybersecurity plan is necessary for all healthcare organizations, as no information is safe from being compromised in a breach.

David Bailey is Senior Vice President at Protected Trust.

Protected Trust is a sponsor of the Print4Pay Hotel. I urge members and readers to visit their site to see their full line of products and services. More and more we need to provide well rounded strategic solutions for our customers. Protected Trust offers some unique solutions that can help us in our day to day efforts. Check them out here.

This Week in the Copier/Office Equipment Industry 10 Years Ago Third Week of April 2005

Art Post · 4/12/157:15 PM

It's interesting how our industry changes right? I took a quick peek at the first head line from ten years ago, "Konica Minolta acquires Largest.....". Manufacturers acquiring dealers has slowed down in recent years, but on the flip side, our manufacturers have picked up the pace to acquire companies that will help them accelerate their services offerings. In fact, the recent acquisition of Kofax by Lexmark was a bombshell. Look for more of that to happen in the very near future.

Konica Minolta Acquires Largest Copier/Printer Sup...

4/17/05 8:34 PM

Topic by Guest

acknowledged. ### Corporate Contact: Dan Gallagher Konica Minolta Business Solutions U.S.A., Inc. +1 201-825-4000 dgallagher@kmbs.konicaminolta.us Media Contact: Irene Savage/Tristam Wallace HARPELL +1 (508) 963-1782/+1 (781) 210-0944

Polek & Polek is paying for empty cartridges

4/17/05 8:38 PM

Topic by Guest

are for use in: KYOCERA MITA TONER - TK-40/45 MINOLTA IMAGE UNIT - DI151 MINOLTA COPIER DRUM - DI250/DI350 MINOLTA FUSER UNIT - DI250/DI350/DI351 PANAFAX CARTRIDGES - UG-5510 / UG-5520, UG-3313 / UG-3350, UG-3304/3309 PANASONIC TONER - DQ-TU18B MURATEC

Ricoh Shares Rise After Report Says Profit

4/19/05 8:25 PM

Topic by Guest

said. ``The details of the report aren't official, and are based on the Nihon Keizai's speculation,'' said Yuko Miyahara, a spokeswoman for Tokyo-based Ricoh. Office equipment makers such as Ricoh and Canon Inc. are benefiting as customers switch to digital

RICOH CORPORATION NAMED OFFICIAL COPIER AND FACSIM...

4/12/05 8:08 PM

Topic by Guest

Ricohs capacity to provide state-of-the-art solutions that have a critical impact on a companys bottom-line results, said Dan Piccoli, vice president, Commercial Major Accounts of Ricoh U.S., a division of Ricoh Corporation. Ricoh is thrilled to be

Ricoh Participates in the eCopy Ready

4/12/05 8:16 PM

Topic by Guest

business application. This strengthens Ricohs position as a provider of essential IT infrastructure components for managing the complete document lifecycle. Today, eCopy is demonstrating eCopy ScanStation OP v3.0 working with a Ricoh digital copier at the

Kyocera Mita America Expands Line of Full-Color

4/14/05 9:19 PM

Topic by Guest

America resellers and independent dealers at a manufacturers suggested retail price (MSRP) of $2,199 for the FS-C5020N and $2,625 for the FS-C5030N. To find the nearest reseller or dealer, log onto Kyocera Mita Americas dealer locator at www.kyoceramita

RICOH CORPORATION ALIGNS WITH DOCULEX

4/18/05 7:43 PM

Topic by Guest

PROVIDE ENHANCED DOCUMENT MANAGEMENT SOLUTIONS West Caldwell, NJ, April 18, 2005 Ricoh Corporation, the leading provider of digital office equipment, announced today that DocuLex, a document management software provider, has joined Ricohs strategic

RE: Konica Minolta Acquires Largest Copier/Printer Sup...

4/17/05 8:35 PM

Reply by Guest

Konica Minolta Acquires Nevada Business Systems RAMSEY, N.J. - April 11, 2005 - Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announced that it has acquired Nevada Business Systems, Inc., a full-service Konica Minolta dealer

RE: 35 page per minute with envelopes

4/15/05 12:23 PM

Reply by Guest

Seriously, unless Ricoh has improved the feeding of envelopes I would not reccomend. Are you going to propose the 35PPM B & W MFP? Art

RE: Built-in Wi-Fi in printers could make a tech's

4/18/05 9:35 PM

Reply by v-tec

You can by a wireless access point for under $90. How is Ricoh’s printer going to stay competitive when their wireless cards are over $200 plus the printer?

Final Plockmatic Poll Results!

4/14/05 9:24 PM

Topic by Guest

Poll Question: Would you like to see Ricoh add the SR series Plockmatic Bookletmaker to the new 2051/2060 and 2075 series! Results (13 votes counted): 11 (85%) Yes 2 (15%) No

RMAP Rental Chargebacks

4/15/05 12:36 PM

Topic by Mike Sasso

Does anyone know the Ricoh policy for paymeny / chargebacks on Rentals that have completed the original term, and continue month-to-month indefinately?

Raleigh Durham Dealer needed

4/18/05 3:53 PM

Topic by John

Can anyone recommend a good independant Ricoh dealer who handles the Raleigh-Durham area.

Built-in Wi-Fi in printers could make a tech's

4/18/05 7:48 PM

Topic by Guest

sales and service techs who have laptop wireless capability and may want to print out text or maybe a photo or two. Both Canon and HP wireless printers have a text mode, plus come with photo-management software on them. Canon's iP4000R ($230), iP6000D

Laser Printer Maintenance "how do you do it?"

4/18/05 7:56 PM

Topic by Guest

A recent hot topic was how to compete with internet suppliers of Ricoh and none Ricoh Laser Printers. I'd like to talk more about that, How does your dealership handle this? Do you honor the Ricoh one year parts and workmanship, or do you just honor the

SR850 stack feed out

4/18/05 9:52 PM

Topic by Guest

to feed into the stack tray. It doesn't matter which staple position you choose, it will jam every 15 copies or so. I have replaced the belt/brackets/sensors, which seemed to cure the problem for a short time. Ricoh hotline was of no help. Anyone have any

RE: Which of our systems support Unix

4/18/05 9:13 AM

Reply by slim463

2100 *1 AP2600/AP2600N *1 AP2610/AP2610N AP400/AP400N *2 AP2700 *1 AP3200 AP600N *2 AP4500 *1 AP4510 Color Laser Printer AP204 *1 AP305 *1 AP505 *1 CL2000 *3 CL2000N *3 CL3000 CL3000e *3 AP306/AP306D *1 CL4000DN *4 AP206 *1 CL1000N *3 CL5000 AP3800C AP3850C

RE: Final Plockmatic Poll Results!

4/19/05 8:34 AM

Reply by Guest

Not yet, we are hopring Ricoh-Usa would bring this to the table. Is it available in you location?

RE: Laser Printer Maintenance "how do you do it?"

4/20/05 8:21 AM

Reply by merlin

Usually the policy here is we only service what we sell. All our service contracts on laser printers are a one price annual contract, and no meter. On Ricoh web site this, once again shows Ricoh doesn't care about the local dealers.

RE: Kyocera Mita America Expands Line of Full-Color

4/14/05 9:21 PM

Reply by Guest

, clear imaging is at the heart of Kyoceras products, both MFPs have the option of selecting from professional quality print output: 600 x 600 dpi, fast 1200 mode, and 1800 x 600 dpi interpolated resolution via Kyocera Image Refinement (KIR). The KM

RE: Kyocera Mita America Expands Line of Full-Color

4/14/05 9:22 PM

Reply by Guest

business applications for prompt information processing. ABOUT KYOCERA MITA AMERICA Kyocera Mita America, Inc. ( www.kyoceramita.com/us ), headquartered in Fairfield, N.J., is a leading provider of computer-connectable peripherals, including network-ready

RE: Kyocera Mita America Expands Line of Full-Color

4/14/05 9:22 PM

Reply by Guest

-1820 (18ppm). Adding to its line of full color printers, Kyocera has also introduced the FS-C5020N (17ppm) and the FS-C5030N (26ppm). KYOcapture Kyocera Mita America will unveil its newest addition to the KYOsolutions offering. KYOcapture allows companies

-=Good Selling=-

At-risk data companies should know about

David Bailey (Guest) · 4/8/159:00 AM

In this modern technological age, disaster recovery plans are necessary for businesses. Cyberattacks have become unavoidable for all organizations, so companies need to prepare themselves for hard-hitting hackers and keep themselves on high alert.

Security measurements should include firewalls, antivirus software, encrypted email and a disaster recovery system. The last element will save businesses a lot of time if the worst should happen.

Risks that come with data

According to Smart Data Collective, every organization's data is at risk in many different ways. These dangers include breaches, viruses, malware or just technology failure. Businesses depend on technology more than ever, but there is still a possibility of issues cropping up.

Humans are prominent in the workforce - at least until robots proliferate - which means human error is still possible as well. Smart Data Collective pointed out that it is impossible to get rid of this risk, however much a company trains its employees and enforces policies and procedures. Mistakes will always happen, which is why a recovery system should be in place.
Even with the most updated equipment and technology, failure is still a possibility due to human error. Workers can set weak passwords, overlook details or simply forget to update their antivirus software.

Common types of breaches

Companies now have to consider they will always be at risk for cyberattacks and these don't just involve hackers - there are various kinds of breaches. CSO reported the different goals and priorities for different forms of attacks. The news source listed three types of at-risk data about which companies should be knowledgeable:

1. Financial data:

Hackers often take this information to sell on the black market. The fresher the data, the higher the price it sells for, since the information expires at a quick rate. Criminals often buy gift cards or pre-paid credit cards with the stolen information so they can rapidly get cash or purchase products.

2. Sensitive corporate data:

Sony Entertainment suffered a huge breach last year when its emails and unreleased films were compromised by unidentified hackers. The source reported that these types of attacks can be the most damaging kind in terms of the impact on the business.

3. Personally identifiable information:

The most recent breach of personally identifiable information involved Anthem. Hackers stole customers' personal information, such as Social Security numbers, names and addresses. Criminals have plenty they can do with this data. The source highlighted how personal information cannot be renewed or changed, and this permanence is why this type of breach is so damaging to the public.

Not all breaches are the same and organizations need to prepare for every kind. If the worst happens, disaster recovery systems are instrumental in cleaning up the mess.

According to Smart Data Collective, 70 percent of small businesses that face any kind of data loss shut down within a year. If companies prepare to face a breach and have a recovery system in place, they can avoid becoming just another statistic.

David Bailey is Senior Vice President at Protected Trust.

DocuWare Earns High Grades from University Fund Raisers

Art Post · 4/7/159:42 PM

DocuWare Earns High Grades from University Fund Raisers

University of Montana Foundation DocuWare Case Study

Nestled in the heart of “Big Sky” country, the University of Montana draws 15,000 students a year to its Missoula, Montana campus. The University of Montana Foundation is an independent non-profit organization that works hand-in-hand with the University to increase philanthropic support and ensure continued excellence, access and affordability. The Foundation raises funds, builds and maintains relationships with alumni and friends and manages an endowment where earnings provide ongoing support for the University.

Initial Situation

The Foundation needed a better way to manage and share important documents, as well as transform their paper-based donor files into a database of searchable information. With its current staff, the Foundation was sinking in a sea of never ending clerical duties that was taking away from their focus of raising funds.

Requirements

They wanted to regain office space by removing paper filing cabinets and implement a solution that made it easily searchable, available to remote staff, and most importantly, that could integrate with the University’s higher-education ERP software, Banner by Ellucian.

Solution

The Foundation chose to implement DocuWare because it could easily be customized to meet their exact document management needs and it was able to seamlessly integrate with their ERP software.

Today, when the staff logs in to their ERP system to review a gift, they simply highlight a gift number and DocuWare works in the background to pull up all documents indexed with that gift number, giving the staff instant access to all relevant source documents. Pre-defined access rights set up within DocuWare are used to manage and control, which employees have access to sensitive information.

Benefits

The organization can be more focused on fundraising rather than spending time photocopying, filing and physically storing paper documents. The Gift Processing team can quickly track their information now that it is all stored electronically in DocuWare. This includes documents such as handwritten notes, forms and even a scanned image of a donation check. Index terms for these documents are uploaded in batches to the Foundation’s ERP system, booking the gifts and simplifying records management.

The Fund Administration team uses DocuWare to store all forms and correspondence related to a fund as well as gift agreements that detail how the University will use each donation, as well as endowment and scholarship reports.

“With the integration of DocuWare with Banner, verifying that gifts are used according to donor wishes is much easier because our records are simple to find and source documents are easy to access,” said Amy Heller, Director of Donor Relations for the University of Montana Foundation.

The Foundation manages almost 900 endowment funds. They work with a third party vendor to create and mail an annual financial report to each endowment founder. Instead of spending weeks, copying and filing the reports, DocuWare allows them to quickly store a PDF of each report electronically. Nearly 1,000 scholarship recipient reports follow this same process.

“We are the steward of our endowments. Storing a copy of the information that was sent to our donors is a crucial part of our responsibility to ensure that their gifts are being used as intended,” said Heller.

Donor and potential donor information from University publications, land records, media clippings and a variety of other sources have been scanned and archived in DocuWare, indexed by date, first and last name and Banner ID. Each donor prospect file contains different documents. However with DocuWare, the Prospect Research staff is able to electronically flip through the documents much faster and perform a full text search, dramatically increasing the effectiveness of one of the Foundation’s larger databases.

The Foundation’s Development Officers, or front line fundraisers, are not housed centrally but embedded within the different colleges at the University. Today, they can access the prospect research database anytime, especially before a weekend fundraising event.

“DocuWare holds so much information, it acts as our ‘institutional memory’, by maintaining all records of gifts and donor involvement over the years. The combination of detailed gift information and secure, accessible storage for gift agreements gives both our operations and development staff rapid self-service access to key information. This has greatly improved our ability to deliver timely service to our constituents, and increased the efficiency and the accuracy of our work,” said Art Held, Vice President of Development Services.

Conclusion

Before implementing DocuWare, the Foundation was physically handing each document three or more times throughout its workflow. With electronic processing in place, this is no longer the case and the Foundation has seen a dramatic increase in its operational efficiency.

“Prior to DocuWare, our information was often days of research away. An analysis would show that we have more than paid for our DocuWare solution with the time savings we’ve realized,” said Held.

In conclusion, DocuWare has proven to be an essential tool that helps the University of Montana reach its goal of raising funds to enhance the student experience, improve academic programs and athletics, and enrich the culture and community of the campus and Missoula.

Tasks

Regain office space and remove file cabinets
Move documents to a digital archive and reduce clerical duties
Create a searchable database available to remote staff
Integrate a document management system with the ERP system

Benefits

Better utilization of staff for fundraising activities
Onsite and remote, employees have secure, easy access to information
Developed a robust searchable database
Developed a long term institutional memory
Increased operational efficiency including office space utilization

DocuWare Corporation | 4 Crotty Lane, Suite 200 | New Windsor, NY 12553 (888) 565-5907 | www.docuware.com

Dam the Manufacturers Quotas Full Speed with Generic Options

Art Post · 4/6/158:43 PM

Today was awesome day, as long as you're a Met Fan!! First win of the season and just maybe, just maybe we won't stink this year.

Winning is an awesome thing, whether it's winning at sport's, winning with games or winning the sale! Winning breeds confidence, winning is addictive, once you've won a few, you just want to keep on winning!!

I learned a long time ago that you can't sell everyone, but you can stack the deck in your favor. Stacking the deck can mean that you've pin pointed the DM's pain, you've learned to read upside down really, really well, and or your Dealership has some awesome marketing plans that can help you win additional net new business or keep existing business. The reason I mention "keep existing business" is because most have "net new business" incentives, which means while I'm stealing your customer you're stealing my customer. How the heck does that make sense?

So, dig this, you go the pharmacy to get a prescription and you can get that prescription in generic or the brand name. The generic is just as good as the brand and the generic is way less than the brand name prescription. The key is that you have the choice to choose which is best for you financially.

Why, why can't we offer to our customers two choices for maintenance and supply agreements. One where we are offering the brand name supplies (toner) and the other offering generic supplies? Give our customers a choice right? Years ago, you wouldn't even think of this because most all generic toners were so so at best. Generic had developed a bad rap in our business. Yeah, we would laugh at the customers who bought generic and really messed up their systems!! haha

However, everything changes, even generic toner! While at the BTA show, I had the chance to speak with Chris Polek of Polek & Polek. He told me how overwhelmed he is with the sales of his Ricoh generic toner for the Ricoh color 03 series. He's so happy with the quality and sales results that he started crunching some numbers about how much additional profit can be realized from just changing a few systems to generic toner.

Think about it this way, if you take just 10 color systems, and they only use three full sets of toner per year. During the term of the lease (60 months) you could realize an additional profit of more than $20K. I've heard the objections, that we can't change because of our supply quota. But, I'd bet that you could get a really really good trip for a lot less than $20K right? Take a look at this chart, click here.

My point, why are we not offering more choices to our customers? Why can't we offer a 10% discount for a generic contract, why can't we have more plans in place that help us keep existing accounts. If we're not looking out for our accounts, then some one else will be looking for them.

-=Good Selling=-

This Week in the Copier Industry 10 Years Ago

This Week in the Copier/Office Equipment Industry 10 Years Ago Second Week of April 2005

Art Post · 4/5/1511:31 PM

Enjoy these top threads from ten years ago on the Print4Pay Hotel!

Konica Minolta Cuts 05/06 Profit Target

4/11/05 8:30 PM

Topic by Guest

," Konica Minolta President Fumio Iwai told a briefing held to unveil a new medium-term business plan. Konica Minolta, the worlds number four copier maker after Canon Inc., Xerox and Ricoh Co. Ltd., now expects a group operating profit of 90 billion yen in

Xerox And Pantone Take Guesswork Out Of Digital

4/11/05 8:51 PM

Topic by Guest

collaboration with Pantone, Inc. to ensure colors are always reproduced precisely on Xerox digital presses has yielded new PANTONE digital chips books for the Xerox iGen3 Digital Production Press and DocuColor 8000 Digital Color Press, when used with Xeroxs

RICOH CORPORATION NAMED OFFICIAL COPIER AND FACSIM...

4/12/05 8:08 PM

Topic by Guest

Ricoh Participates in the eCopy Ready

4/12/05 8:16 PM

Topic by Guest

Michael

Senior P4P'er

RE: Back Up Address Book

4/7/05 8:21 PM

Reply by Guest

If you have SmartNetMonitor Admin you can export .csv Files from each device supported. The 2035eSP and 2238c are supported devices for exporting the list. Open SmartNetMonitor Admin, make sure it is set to search by IP address. It will find all the

Great tech postions in Florida

4/6/05 12:10 PM

Topic by ricohrick

The best Ricoh dealer in Florida and one of the largest is currently expanding in the north Florida area. If you are one of the best looking for a new home please foward your resume to tfpelt@bellsouth.net

“It’s A Wonderful World” by Peggy Lee.

4/7/05 6:07 PM

Topic by Guest

., the 69-year-old leading supplier of office automation equipment and electronics, with fiscal year 2003 sales in excess of $17.1 billion. Ricoh Corporation is a leading provider of document solutions. Ricohs fully integrated hardware and software products

RE: Leads in California

4/11/05 7:00 AM

Reply by Boston Mike

support increased business development activities - products and services to support its technical infrastructure PARTNERS none stated PEOPLE Timothy C. Choate President and Chief Executive Officer John A. Wade Chief Financial Officer 415-896-2123 x245 johnw

-=Good Selling=-

A Funny Thing Happended While on Presidents Club Trip

Art Post · 4/5/1511:25 PM

Thought I would tell a funny story from our Presidents Club trip a few weeks ago. Every day on the end of the hotel property you can see the beach vendors, they are not allowed on the property after 7AM, thus they have an encampment at the end of the hotel property where they show their wares.

I met Dr. Feelgood (aka Patrick) on the first day and spoke with him every day while I was there. He asked when I was leaving and he asked that I empty the my rooms courtesy refridge (stayed at an all inclusive), I stated that I would do that for him, however he was not going to get something for nothing and we would trade. He was cool with that.

The last morning I emptied the room of the spirits, soda's, beer and packages of tea. Packing them in a plastic bag and off I went to see Dr. Feelgood. As expected he was there, and he asked if I had did what he asked, I stated I did, however, I left goods on one of the beach chairs. But, I did ask, "is this ok to give you this stuff"? He assured me that there was "No problem man". Thus off I went to retrieve the bag of goodies and within moments I was at the end of the property negotiating a barter deal with Dr. Feelgood. That was until a hotel security guard stepped in and ruined a good thing, stating that Dr. Feelgood could not have those items because they were hotel property. Dr. Feelgood then stated to tell the security guard that I brought those items from home for him (lol) and the guard should leave him/us alone. With that Dr. Feelgood snatched the bag and off he went into the woods! The security guard was cool, just stated that they do want that sort of thing happening. I got my stuff, Dr. Feelgood got his stuff and I guess the moral of the story holds true for what my Father told me.

"Believe nothing of what you hear and only half of what you see".

-=Good Selling=-

Ten Copier & MFP Proposals for March 2015

Art Post · 4/3/1510:26 AM

Thanks to the help from a few Print4Pay Hotel members, we're able to give our members access to some of the copier & MFP quotes that were presented in March of 2015.

I had a great chuckle at some of the Sharp proposals. One, was the base quarterly charge of $30 per quarter for 3,000 pages. Overages were then billed at .01 for black. It's like WTF? It's only $120 for the year, just bill the annual cost!! You'll save the customer money and time from processing the other three and you'll save your own company mega bucks, more on that here.

The best chuckle I got was from this line on the Sharp proposal.

"Stability of manufacturer in changing industry climate"

Wow, you just can't make this stuff up!!

Enjoy!!

-=Good Selling=-

5 Internet and secure email tips

Art Post · 4/2/159:00 AM

Hillary Clinton has certainly been under fire in the news recently for her insecure email usage. However, there are many strategies businesses can teach their employees and learn from Clinton's mistakes to ensure safe technology use in the workplace.

Here are five secure email service and Internet tips for any organization looking to be safer online:

1. Keep information quiet CenturyLink recommended never sending sensitive or private information over email without proper email security. Email encryption helps keep this data safe, but if hackers have an administrator username and password, encryption can't stop them from breaking into the account. The source added that emails can be forwarded infinitely, so information has the ability to spread very easily to anyone in the corporate world - or the press.

"With as much business and personal correspondence being conducted in the online sphere, including via email, it's of vital importance to keep those exchanges secured and away from cybercriminals who traffic in selling personal information on the black market," Kevin Haley, director of Symantec's rapid response team, told MainStreet.

2. Install the basics Although cybersecurity has become a serious topic, many consumers have yet to install the necessary basics to protect themselves. These habits will migrate into the workplace. MyCentralJersey.com insisted on having a firewall, antivirus software and complex passwords for all technology in the office.

Employees should also know how to scan their own computers for viruses and update their passwords every few months. A password notebook is one way to help workers keep track of passcodes and PINs for various programs.

3. Avoid scams This may seem like a simple task for anyone used to receiving spam emails about a Nigerian prince, but it never hurts to make sure all staff know to never answer unsolicited emails. Any incoming email that features an unfamiliar name or attachment should be deleted immediately.

ABC News recommended teaching workers how to prevent viruses from spreading onto other computers in the workplace. Encourage them to update antivirus software and tell them to avoid downloading from file-sharing websites.

4. Become private All devices should be locked and password-protected in the workplace. Tablets, laptops and computers all have the ability to be secured in some way, and Web browsers often have privacy settings that can be customized so computers are more secure. Two-factor authentication has also become popular since it's much safer than a one-step password protected device. Email services commonly come with this feature.

"To have a more secure email account on your computer or smartphone, it is necessary to activate the two-factor authentication feature," Fabio Assolini, senior security researcher at Kaspersky Lab, told MainStreet. "Most of the webmail services offer it for free. This security feature sends an OTP or an on time password, a short number, via SMS to your smartphone. Once you receive this message, you'll need to input the OTP to fully access your account."

5. Keep on teaching As technology advances, so will cybersecurity techniques. Organizations have to keep up with evolving protections so their companies stay safe and secure. Training sessions for employees are necessary to keep them on top of these strategies. Meetings like these can establish an environment of open communication where workers feel comfortable enough to come to supervisors with questions about digital security.

Communication within businesses is necessary to keep data safe. Managers have to put in effort to help newer employees learn and update more tenured employees on cybersecurity advancements. When organizations encourage all workers to keep their eyes and ears open, they become safer in the digital world.

David Bailey is Senior Vice President at Protected Trust.

How dentists should comply with HIPAA

David Bailey (Guest) · 4/1/1511:06 PM

Dentists should ensure their methods of HIPAA compliance are up to date. According to Dentistry IQ, all positions within the dental field have to know how to approach the legislation, including receptionists, assistants, dental hygienists and IT professionals. HIPAA has been changing due to various breaches in the health care industry.

Not many, in the dental profession, have the time to review HIPAA and its regulations. However, HIPAA's job is important. It helps protect private information and keep health records confidential. With the health care industry facing audits this year, compliance is especially crucial.

Training for HIPAA and keeping up to date

The purpose of HIPAA is to create security and privacy protections for electronic documentation. Health IT Security reported that the rules also helped organizations stay apprised of the proper methods for destroying patient data and hardware to keep information safe. Education to understand these processes is necessary for any health care company. Training should involve open communication, as employees unfamiliar with the technology may have questions for supervisors about HIPAA and the digital records they're using.

Health IT Security found that improper training is often the cause of data breaches in this industry, so it is extremely important that workers understand how to properly handle medical records and private information. In larger corporations, training and HIPAA compliance isn't as much of an inconvenience. Big companies may have guards to escort people to sensitive records, for instance, but money doesn't grant small organizations that option. Smaller businesses must resort to other innovative ways to protect medical records.

Cybersecurity and HIPAA

The connection between HIPAA and cybersecurity is a big one. According to another article by Dentistry IQ, dentists often believe they're not targets for hackers. But when an infiltrator has to choose between a large company and a small dental practice, the latter is typically much easier to break into. Cyberattacks are inevitable, and dentists need to prepare for them.

Dentistry IQ highlighted how HIPAA compliance makes it necessary to maintain patient privacy through cybersecurity measures. Email encryption is one basic and affordable option dentists can use to protect data. The source also suggested being aware of computer placement in the office, making screens available to view by anyone other than employees may constitute a violation. These computers should only be accessible through individual usernames and password, which must be complex and updated every few months. Staff members must be aware of these policies and be capable of complying with them.

How should dentists respond to breaches?

First of all, take time to implement HIPAA compliance policies and designate a HIPAA security officer. Dentists need to think about the potential costs associated with threats, such as the fines and penalties for breached data, investigation costs and legal fees.

If dentists think a breach has occurred, they need to immediately begin an investigation. If they wait to report an incident, they're at risk of violating HIPAA, as the legislation requires a timely response. If the dentist office is in full compliance with HIPAA and their data is encrypted, then they are exempt from reporting the incident.

Cybersecurity might not seem like a top priority for dentists, but it's necessary for them to secure their data and stay on top of HIPAA regulations. Using secure email encryption services, firewalls and antivirus software is recommended to secure data and keep patient information private.

David Bailey is Senior Vice President at Protected Trust.

Connect With Your Prospect

Art Post · 3/31/1511:47 PM

Seems like I always have a good story to tell from my Presidents Club trip.

This year our trip was to Montego Bay, Jamaica, we stayed at the Iberostar Grand Rose Hall Hotel. I loved everything about this trip!!! I'm even thinking about booking a week there next year.

It's an odd thing while on vacation, I find myself waking up at 5:30AM (funny I can't wake up before 7AM at home) so that I can do a walk on the beach and take scenic pictures when there's no one awake yet, or at least I thought so.

Before 7AM, the beach vendors, in this case there were four of them were allowed to stay within the high water mark on the beach for the length of the Hotel property. Once 7AM rang out, they were not allowed on the property again until 6PM. I had the chance to meet Cornbread, Dr. Feelgood, Charlie, and Emel. Cornbread and Dr. Feelgood were their "beach names".

On the first morning I encountered Charlie, as he had waived me over. Charlie had adorned himself with a neck wrap (think of a billiards rack, and it was about ten times the size), hanging from the rack were all type of homemade jewelry items. Charlie, greeted me with a YAMAN and then stated that he had the best prices on the beach and asked my what I wanted to buy. At the time I explained that I didn't want to buy anything, yet he pressed again and again.

I then started to ask him questions. I asked if he was married, if he had children, if he did this gig every day of the week, how old his kids were, how old he was and before I knew it, I felt that I had know Charlie for quite some time. We parted ways and no, I did not buy anything. As I walked away, I thought about the questions that I had asked him, his age, his family, his work, and then it hit me that I might be able to help him sell more.

I walked back to Charlie and stated, I can help increase your sales! I then explained to Charlie, that everyone here is going to buy something to bring home to family or friends (can't understand why my wife does that), and that instead of telling his customer that he has the best price, he should try to connect with the buyer on an emotional level. Meaning, that he should ask the Hotel guests where they are from, do they have children, how many do they have, and what is their name. He could then tell them about his family. From that point he would then state that you are probably going to buy something to bring home and why not buy from him instead of paying the Hotel prices.

Thus, it's similar to meeting with a client and making observations (pictures on the desk, sports items, sport teams, nice pens, awards) in their office, that may allow you to connect with your buyer in another way other than just buyer and seller.

Funny, I never had the chance to see Charlie again, thus I didn't have the chance to see if he used any of the tips that I offered up.

-=Good Selling=-

Vacation & Presidents Club!

Art Post · 3/19/1511:37 PM

Sharing your story on LinkedIn

Larry Levine · 3/17/1512:00 AM

Let’s face it; we live in a world of constant change. Today it is cloud computing, mobility, big data and information management services. Who knows what the next five to 10 years hold in store for us.

As I look back to when I first started in sales 27 years ago, there were no computers, no smartphones, no CRM (my CRM was my index file box) -- just a plain old phone on my desk. I used the phone to tell my story in order to set appointments.

Fast forward to 2015 and LinkedIn is now the most common outlet within the sales world to share your story. What your prospects want and how they want to receive it is changing. As sales professionals, we must embrace LinkedIn as that outlet.

Here a few thoughts to help guide you to your LinkedIn story:

1. WHAT IS YOUR VISION MOVING FORWARD? This could translate into your value position, what you want to be, who you are, what you do and why you do it. Sit back and reflect on this.

2. CRAFT A PLAN How are you going to incorporate the use of LinkedIn to define how you work?

3. CREATE DIFFERENTIATION Share with your audience why you are different. What do you provide that no one else does?

4. FEATURE SKILLS What new skills or competencies have you developed? Sharing this can position you as a subject matter expert. Incorporating the use of LinkedIn within the sales process to tell my story is a passion of mine.

ACTION PLAN I have been blessed with the LinkedIn bug. I encourage you to step out of your comfort zone and hop on board the LinkedIn train to capture more new opportunities.

Here are a few thoughts to help with your LinkedIn action plan:

Study your customers. Why do they do business with you? Interview your friends & family. Have them describe you and your character makeup. Interview your management staff. Use this to incorporate your work ethic and business style. LinkedIn is not a trend. LinkedIn is a vital part to help define who we are within this crazy world we called sales. Take calculated risks in order to grow and remember to always aim high.

About Larry Levine, Provide marketing services to help independent office technology dealers thrive in a changing marketplace. I am huge L.A. Dodger fan and fitness fanatic. You can follow me on LinkedIn and Twitter.

Note from Art: Larry has been a member of the Print4Pay Hotel for as long as I can remember. We go back to the days when Ricoh had a forum on the Aficio League. Take the time to wish Larry well in his new role!!

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