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No Excuses: Why a Disciplined Mindset is Non-Negotiable for Sales Growth.

"Discipline is choosing what you want most over what you want now. If you try to change your behavior without changing your identity, you're pulling up a weed without getting to the root."
Pastor Craig Groeschel

So much of this quote highlights the importance of delayed gratification and self-control.

What Pastor Craig Groeschel is suggesting is that true discipline involves making choices that align with our long-term goals and values, even when we're faced with immediate temptations or short-term desires.

This is about creating lasting behavioral change. This type of change is most effective when it stems from a shift in how we perceive ourselves.

Merely focusing on surface-level actions without addressing your core beliefs and self-image is likened to removing a weed's visible parts while leaving the root intact, the problem is likely to resurface.

Pastor Craig Groeschel goes on to say,

"Here's a truth you need to embrace if you're ever going to change, you do what you do because of what you think of you."

Please think with me on this one... Your actions are a direct reflection of your self-image and beliefs about who you are.

Simply put, if you want to grow your sales, then do what is necessary to grow yourself.

Question for all of you... Are you ready?

Excuses are easy. Discipline is hard. That’s why so few embrace it, yet it remains the defining trait of top-performing sales professionals.

In an industry where rejection is common, distractions are everywhere, and pressure is relentless, those who succeed don’t rely on motivation—they rely on discipline.

When you strip away the excuses, distractions, and quick-fix strategies, what remains is a simple truth: you are the architect of your success, and self-discipline is the blueprint.

You can make excuses, or you can make progress, but you can’t make both.

It's this mantra that sets the stage for understanding why a disciplined, no-excuses mindset isn’t just a nice-to-have in sales, it’s non-negotiable.

Your success in sales isn’t about luck or charisma, it’s about you putting in the work, day after day, without excuses.

Here's my challenge to all of you:

Are you willing to double down on yourself? Self-discipline without excuses will drive monumental sales growth.

No shortcuts. No excuses. Just disciplined action.

The Excuse Epidemic, Sales’ Silent Killer

Excuses are the silent killers of potential.

They’re easy to make, comforting in the moment, but devastating in the long run.

Soak this one in...

Excuses are tools of incompetence used to build bridges to nowhere and monuments of nothingness, and those who use them seldom specialize in anything else.

Why do so many sales professionals fall into this trap?

My belief and the root cause of all of this is fear... Fear of failure, fear of rejection and fear of change.

Fear is the one word you need to get rid of if you want self-discipline in your life.

The truth is excuses are often just fear in disguise. Fear allows you to avoid discomfort, but in doing so, it also keeps you from growth. The hard reality?

You can’t sell authentically if you’re selling yourself short.

Authenticity in sales requires courage. It means showing up, even when you’re unsure. It means putting in the work, even when it’s uncomfortable.

You must be willing to get real with yourself before you can get real with your clients.

Every top-performing sales professional has faced fear. The difference? They push through it.

If you want to win in sales, get comfortable being uncomfortable. Let go of the excuses, face the fear, and take control of your success.

Fear is temporary. Regret is forever. Choose action.

Here's some truth serum for you... Excuses don’t protect you, they only paralyze you.

Discipline, It's The Secret Ingredient No One Wants to Talk About

Everyone wants the secret to sales success, but few are ready to hear it.

Many in sales are on the constant quest to find the shortcut to sales success.

The perfect script.

The magic email template.

The latest automation hack.

As Andrew Carnegie famously said,

“Self-discipline; the real ‘secret’ to success. If ever there were a true magical ingredient to achieve success, self-discipline would be it.”

Salespeople don’t fail because they don’t know what to do. They fail because they don’t do it consistently.

How many times have you heard these phrases?

“I know I should be prospecting daily, but I get too busy, doing stuff.”

“I meant to follow up, but I didn’t want to be annoying.”

“I’ll work on my personal brand when I have time.”

I believe self-discipline is a huge superpower. It is the source of all other powers.

Why do I say this? Because it's about showing up prepared, making that extra call, following up when it’s uncomfortable, and staying consistent even when the results aren’t immediate.

The problem isn’t that salespeople don’t know what to do. The problem is they don’t consistently do it.

Accomplishing your goals requires massive amounts of discipline. Words without action and discipline lead you down the path to nowhere.

Radical Consistency, Your Sales Superpower

Consistency is the cousin of discipline, and together, they form the backbone of sales excellence.

John C. Maxwell nails it,

"Small disciplines repeated with consistency everyday lead to great achievements gained slowly over time.”

This isn’t about grand gestures or occasional bursts of motivation. It’s about the mundane, often boring, daily habits that compound over time.

Prospecting daily, even when you don’t feel like it. Preparing for every client meeting, even when you think you know it all. Reflecting on your performance, even when it’s easier to point fingers.

Consistency isn’t sexy, but it’s unstoppable.

Sales success isn’t built on one perfect pitch, one game-changing deal, or one viral LinkedIn post.

Sales success, it's built on the thousands of small, consistent actions that compound over time.

When I think of consistency, this comes to mind:

Prospecting daily– Even when your pipeline feels full.

Preparing for every meeting– Even when you think you know the client well.

Following up relentlessly– Even when it feels uncomfortable.

Reflecting on your performance – Even when it’s easier to blame external factors.

This is what separates sales professionals from sales reps.

Here's some cold, hard truth... Your inconsistency is killing your sales momentum.

Why do I say this, well...

  • You crush prospecting for a week, then stop when you get busy.
  • You follow up three times, then give up.
  • You commit to personal development, then get "too busy" to read or train.
Sales professionals treat consistency and discipline as nonnegotiable.

Shift Your Mindset from Excuses to Empowerment

Success in sales is not about luck. It’s not about personality. And it’s certainly not about waiting for the so-called right moment.

It’s all about mindset.

Elite salespeople push themselves to practice. They pay attention to the little things on a consistent basis and continually focus on positive work habits.

This mindset isn’t about perfection; it’s about progression. It’s about doing the hard things, even when no one is watching. It’s about understanding that discipline isn’t restrictive, it’s the ultimate form of freedom.

When you control your habits, you control your outcomes.

As Robert Kiyosaki puts it,

“People who lack self-discipline are often the victims of those who do have self-discipline.”

Every day is a choice. You can make excuses, or you can empower yourself, what say you?

The Excuse-Making Sales Rep:

  • I don’t have time.
  • The market is tough.
  • Prospects aren’t responding.

The Empowering Sales Professional:

  • I make time for what matters.
  • I find creative ways to succeed in any market.
  • I improve my messaging to increase engagement.

As Bill Belichick famously said,

“Ignore the noise and do your job.”

Your sales manager or sales leader isn’t responsible for your quota. The economy isn’t responsible for your pipeline. You are.

Here are a few practical ways to develop a no-excuse mindset.

  1. Audit Your Excuses - Start by identifying the excuses you make regularly. Write them down. Then, for each one, ask, “Is this truly outside of my control?” You’ll be surprised how many aren’t.
  2. Create Nonnegotiable's - Define the daily disciplines that are non-negotiable, no matter how you feel. Prospecting. Follow-ups. Learning. Treat these like brushing your teeth, not optional, just part of your daily routine.
  3. Embrace the Boring - Success isn’t about excitement; it’s about execution. Fall in love with the process, not just the results.
  4. Accountability Mirror - Regularly look in the mirror, literally and figuratively. Ask yourself, “Am I doing my best?” The mirror doesn’t lie, only the person looking into it.

Discipline, The Difference Maker

The gap between where you are and where you want to be isn’t filled with more leads, better scripts, or new tools. It’s filled with disciplined actions, taken consistently, without excuses.

Are you willing to double-down on yourself? Creating the self-discipline practices, along with inner fortitude, will ultimately lead you to sales success.

The next time you’re tempted to explain away a missed target, your quota, or procrastinate on a tough call, please remember that you can make excuses, or you can make progress, but you can’t make both.

Which will you choose?

Michelle “MACE” Curran , call sign “MACE,” is a combat veteran and trailblazing former F-16 fighter pilot with 13 years of service in the United States Air Force. As the lead solo pilot for the elite Air Force Thunderbirds from 2019 to 2021, she was the second woman ever to hold this position, inspiring millions with her aerial performances. With 1,500 flight hours, including 163 combat hours in Afghanistan, Michelle’s career epitomizes grit, determination, and teamwork.

Now the founder of Upside Down Dreams, Michelle shares her action-packed stories and hard-won lessons to help audiences conquer self-doubt, reframe challenges, and achieve their dreams. Featured on The Kelly Clarkson Show and CBS Evening News, she continues to inspire as a speaker, mentor, and advocate."

SHOW SUMMARY

In this episode of the Selling From the Heart podcast, Darrell Amy, CEPA, VCG and I are joined by Michelle Curran, former F-16 fighter pilot and lead solo pilot for the Air Force Thunderbirds. Michelle, known for her call sign 'MACE,' shares her journey, the importance of authenticity in sales, and how to leverage fear as a superpower. The episode highlights Michele's upcoming book, 'The Flipside.' Michelle discusses the significance of focus, trust, and accountability both in the ****pit and in the sales profession. Listeners also get a heartwarming story of Michelle surprising a young admirer on the Kelly Clarkson Show. This episode is filled with actionable insights for sales professionals and leaders looking to build genuine relationships and trust in their careers.

KEY TAKEAWAYS

Creating Value in Sales: Effective selling is about genuinely helping and providing value to the customer, not just pitching a product.

Importance of Empathy: Empathy is crucial in sales. Understand and align with your customers' needs and perspectives.

Active Listening: Great sales meetings involve active listening, where the salesperson speaks less and listens more to understand the customer's challenges.

Follow-Up Strategy: Following up with potential clients needs to include adding value in each touch point, rather than just checking in for updates.

Becoming an Expert: Knowing your industry, company, and client's business thoroughly can significantly enhance sales effectiveness.

Financial Understanding: Understanding your clients' financials and how business decisions impact their P&L and balance sheets is essential for meaningful conversations.

Effective Sales Meeting: Break sales meetings into diagnosis and prescription phases – first understand the problem, then present your solution tailored to that problem.

Consistency in Outreach: It takes multiple touchpoints to engage a prospect; persistence coupled with value-driven outreach is key.

QUOTES

“People are pretty quick to pick up on when there's a disconnect there.”

“When you focus on how you can deliver the most value to the person you're speaking to, it reduces that anxiety so much.”

“There's an opportunity to get judged there. There's an opportunity to fail in front of everyone.”

“Consistent accountability eventually just becomes the norm and it gets less scary to people.”

“Getting into task-focused mode and having a clear mission helps mitigate fear and distraction.”

📌FOLLOW THE CONVERSATION

➡️Connect with Michell: https://www.linkedin.com/in/macecurran/

Learn more about Darrell and Larry:

➡️Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/

➡️Larry's LinkedIn: https://www.linkedin.com/in/larrylevi...

➡️Website: https://www.sellingfromtheheart.net/

📕Get the Game-Changing Book That Will Boost Your Sales... While Protecting Your Relationships and Reputation! Now available for shipping at Barnes & Noble! Discover more: https://sellinginaposttrustworld.com

📕Order the rerelease of Selling from the Heart today: https://www.barnesandnoble.com/w/sell...

🔔 Never miss an episode—SUBSCRIBE to our YouTube channel:

https://www.youtube.com/c/sellingfrom...

📫Click for your Daily Dose of Inspiration:

https://www.sellingfromtheheart.net/d...

This Week in the Copier Industry 10 Years Ago

This Week in the Copier Industry Ten Years Ago

Second Week of February 2015

Real Copier Sales

There was a recent thread on LinkedIn from an Executive from a Major Manufacturer that I took exception to.



In that thread (post), the LinkedIn user was complaining because they had downloaded a white paper from a web site.  In that thread, the user was whining because a rep from that companies web site had called eight times...more here

Check Out These Great Copier Threads from Ten Years Ago This Week

Industry Notes 2/8/15

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recovery solution from Y Soft Inc. of Brno, Czech Republic Competes with Nuance Equitrac, Pharos, etc. BLI found it to offer an outstanding print management solution 3D Systems wins multi-million dollar contract: Award from the Air Force Research Laboratory 3D printers will be used to develop advanced aerospace and defense manufacturing Selling strategies for 3D printing discussed: According to ENX magazine, at recent BTA (business technology association), copier dealers discussed how to be
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Konica Minolta Develops FD-9, World's Fastest(*1) Auto-Scanning Spectrophotometer, Bringing Improved Accuracy in Color Management to Users in the Printing Industry

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RAMSEY, N.J. , Feb. 12, 2015 /PRNewswire/ -- Konica Minolta, Inc. (Konica Minolta) today announced that it has developed the FD-9, an auto-scanning spectrophotometer capable of measuring a standard color chart, commonly used in the printing industry for profile creation, at the fastest speed in the world *1 . This model will be launched worldwide in the summer of 2015, with repair and calibration services conveniently available at Konica Minolta's five business centers located around the world
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Ricoh to demo inkjet on coated offset paper in action

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Ricoh to demo inkjet on coated offset paper in action The VC60000 is being shown for the first time in public, and will be printing on standard coated offset paper to underline the potential markets for the press. Ricoh will give a public debut to the VC60000 inkjet press, printing a job that was last produced on its entry level Pro 5100 sheetfed inkjet press. That job, The Cult of Porsche: In the beginning, will be printed on offset papers. At this point this is thought to be the only inkjet
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Konica Minolta announces the launch of the bizhub LEGAL

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businesses. Konica Minolta collaborated with law firms in different European countries to have these solutions being developed. More information: http://legal.konicaminolta.eu Product images are available at www.konicaminolta-images.eu Terms and product names may be trademarks or registered trademarks of their respective holders and are hereby acknowledged. Contact Silke ZÜhlke Konica Minolta Business Solutions Europe GmbH Phone: +49 (0)511 7404-5604 silke.zuehlke(at)konicaminolta.eu Manuel ArrÓniz
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Ricoh Print Cloud

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So, at $40 per year this is a steal right?? I'm thinking yes and going to use this more as a throw in if needed. Supports up to 5 users for Follow me printing
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Samsung's bold ambitions to transform office print

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stronger presence in the enterprise, offering a credible alternative to established competitors such as Canon, Xerox and Ricoh. read more here
Blog Post

Position Yourself as the Print Assessment Guru

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with doing print assessments for net new accounts. The best part, you don't have to sell, well at least not yet. Your print assessment reports will open up new opportunities for you with new clients. Bring a few sample Print Assessments that you've completed to show theCPA firm what the typical report entails. Thus you are breaking the mold from the common copier salesperson and establishing yourself as the Print Assessment Guru. You could even offer a FREE print assessment to theCPA firm to
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Newly Launched Xerox Color C70 makes its first public appearance at PrintPack 2015

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New Delhi , India, February 12, 2015: Xerox, a globalbusiness services, technology and document managementcompany will showcase its newly launched Xerox Color C70 with External Fiery and Single OHCF along with Xerox Versant 2100 and Phaser 7800 at Printpack 2015, from 11 th – 15 th February 2015, at India Expo Centre, Greater Noida, Delhi NCR. These machines offer true value and return on investment for the customers on a wide range of printing needs. more here
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Sharp executive says not considering selling display business

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OSAKA (Reuters) - A senior Sharp Corp executive said the Japanese company was not considering a sale of its ailing display business, after it warned it will likely book its third annual net loss in four years due to weak demand from Chinese smartphone makers. read more here https://au.news.yahoo.com/tech...ng-display-business/
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Canon Announces imageFORMULA DR-C225W Office Document Scanner

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MELVILLE, N.Y. — Canon U.S.A., a leader in digital imaging solutions, today introduced the imageFORMULA DR-C225W, an innovative new document scanner with built-in Wi-Fi®connectivity. 1 Featuring a sleek, space-saving design, this scanner helps improve the efficiency of information management and streamlines workflows in multiple industries, including legal services, financial services and healthcare. Scanning at up to 25 pages-per-minute (ppm) 2 in color, black white, and grayscale and both
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Fa x option Savin/Ricoh MP C3002

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I need to purchase a fax option for Ricoh MP C3002 415991 Fax Option Type C5502 Can be new or used.
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Canon Solutions America Announces Senior Executive Appointment

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improve sustainability, increase efficiency, and control costs through high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. For more information on Canon Solutions America, please visit csa.canon.com. Canon is a registered trademark of Canon Inc. in the United States and elsewhere. OcÉ is a
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Ricoh ICE Update

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I just spoke with my Solutions S@ @ Ricoh today. I was told that if you are selling Ricoh ICE and you order the Smart Op Panel you do not have to order the browser unit to enable ICE!!!!
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Print Audit® Announces Exclusive, Invitation Only Top 100 Summit

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those undiscovered gems that is perfect for inspiring big ideas,” stated West McDonald, Vice President of Business Development for Print Audit. “The imaging industry is changing at lightning speed and the Top 100 Summit location at The Chateaux - Deer Valley will be the perfect place to build the business model of the future.” 1. Past evidence of early adoption of innovative business models. 2. Business diversification beyond MPS. 3. Proven solutions-based selling methodologies. 4. Dominant
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Man allegedly misusing Copier

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The case against former Henrietta town supervisor Michael Yudelson was adjourned Monday in contemplation of dismissal, and he was ordered to pay $465.53 in restitution for allegedly misusing a town copying machine during his unsuccessful 2013...
Blog Post

Telemarketing & The Person with the BAD Attitude!

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. The Exec then when on to state, "I know who your are, I read the white paper, I know where to find you, and I've seen your web site". Then stating your calls are a "turn off". WOW , all of this coming from a person who works for amajor copiercompany where most, if not all of the sales people rely on making follow up calls to end users and prospects. After all the Linkedinuser did enter their information to download the whitepaper, did they not think they were going to be contacted via email or
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Visioneer Celebrates Outstanding Business Partners of 2014

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sales at Visioneer. "We look forward to many more years of mutual partnership and reward." Partners chosen by the Visioneer sales team to be recognized include: - Xerox(R) Corporation - MVP, Most Valuable Partner 2014 In 2003, Visioneer combined its leading scanner technology with the Xerox brand recognition to develop the Xerox DocuMate(R) product line. Since that time, Visioneer has successfully launched forty new document scanners under the Xerox brand and delivered innovative solutions that
Blog Post

Color Cost Per Page Poll for Segment 2 (produce 21-30 pages) Copier MFP

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Recently, I had the chance to view a bid tabulation sheet for a recent copier bid. Color was bundled at .039 and black was at .0045! I was shocked! For me, I eat, sleep and breath this stuff, so I can stay ahead of current trends and have an idea of where I need to be with a cost per page so I get secure the order. I thought it would be a good time to see where the Color Cost per Page is for Segment 2 (21-30 pages per minute) Color MFP's. We've introducedour new color cost per page poll for
Survey

How Were Sales for 2014?

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Tell us where you ranked in percentage of quota!!!
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Be The Shark: Software Evolution Done Right

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Be The Shark: Software Evolution DoneRight by Print Audit Sharks have supposedly existed on earth for over 450 million years. Over time, they evolved into a formidable predator. Their brains became larger, their sense of smell is more advanced, and their teeth gradually transformed from smooth to razor sharp. Some species adapted to freshwater, and as a tribute to their evolutionary prowess, you can find sharks in waters all over the world. Read more of this post
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Marco promotes 5 employees

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Marco Inc. announced it has promoted five employees. They are: Mike Welling , director of managed IT services; Tyler Ebnet , copier sales manager in Cedar Rapids, Iowa; Clint Dorgan , production systems sales manager; Michael Tomsche , copier sales manager in Rochester; Spencer Hulsebus , copier installation manager in St. Cloud.
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Xerox D95

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Hi All, Can anyone give me any feedback on the Xerox D95? I would love to hear the good and the bad, the strengths and the weaknesses. Thanks in advance! Vince
Survey

Color Cost Per Page Poll for Segment 2 (produce 21-30 pages)

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Color Cost Per Page Poll for Segment 2 (produce 21-30 pages) We'll have five parts to this please. According to the volume listed what is the cost per page that you charge for Segment 2 (21-30 pages per minute) color devices. For...
Comment

Re: Color Cost Per Page Poll for Segment 2 (produce 21-30 pages) Copier MFP

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Art...for these click charges of .039 color and .045 black, what segment was this in? Second were these click charges for the same system or was one an award for a color system and the other and award for a monochrome system?
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add large documents to your ECM

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-generated files, including CAD files, received from any source can be filed into one ECM, where they can be viewed or acted upon by any user or users simultaneously across a network or the Internet. This ability to share both small format and large format documents has several advantages: inter-departmental issues can be resolved more quickly Customer questions can be answered without having to search through paper documents Reduction in printing and copying documents saves time and money Important
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Memjet to Review Best Practices to Grow Wide Format Revenue Streams at GOA 2015

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mediums, and how the overall market is disrupted by the concept of "just-in-time," customizable printing. Memjet's partners will be exhibiting and delivering live demos of solutions ranging from wide format and packaging presses to desktop label printing systems. Afinia Label will demo its L801 label printer, which features Memjet's technology to deliver fast, vibrant, photo quality at a low cost. [Booth #216] Colordyne Technologies ™ (CDT), a leader in providing digital printing end-to-end
-=Good Selling=-

FADGI & NARA: A New Revenue Stream for Office Equipment Dealers

FADGI & NARA: A New Revenue Stream for Office Equipment Dealers in the Digital Age

For years, office equipment dealers have thrived on selling and servicing MFPs, printers, and document management solutions. But as print volumes decline and digital transformation accelerates, dealers need to explore new revenue streams to stay competitive. One emerging opportunity? FADGI (Federal Agencies Digital Guidelines Initiative) and NARA (National Archives and Records Administration) compliance.

Government agencies and enterprises are rapidly moving toward high-quality digital preservation standards, and FADGI/NARA compliance is at the center of this shift. This presents a significant opportunity for office equipment dealers to expand their expertise, provide value-added services, and drive new revenue. Here’s why this matters and how dealers can capitalize on it.

Why Office Equipment Dealers Should Pay Attention to FADGI & NARA

  • FADGI & NARA Compliance is the Future – Government agencies, libraries, museums, and businesses handling historical records or sensitive documents must meet these stringent digitization standards. Dealers that understand and provide solutions aligned with these requirements position themselves as industry leaders.

  • A Growing Opportunity for Technology Reps – FADGI and NARA compliance isn’t just a government mandate; private sector industries like legal, healthcare, and finance are also recognizing the need for high-quality document preservation. Dealers who integrate compliance-focused scanning solutions can tap into these new markets.

  • The Right Hardware & Software is Key – Standard office scanners won’t cut it for FADGI compliance. Dealers need to partner with manufacturers offering high-end, FADGI-rated scanners and intelligent document processing (IDP) software. Selling, leasing, and servicing this technology opens a new revenue stream while differentiating from traditional MFP competitors.

  • Government & Enterprise Demand is Rising – As agencies race to digitize archives and transition to paperless workflows, vendors that provide compliant solutions will have a competitive edge. Many contracts now specify FADGI/NARA standards, making it critical for dealers to understand and offer the right products.

  • Future-Proofing with AI & Automation – AI-driven OCR (Optical Character Recognition), automated metadata tagging, and advanced image enhancement tools are becoming essential for compliance. Dealers that integrate these technologies into their solutions can provide higher-value services beyond just selling hardware.

  • Shifting from Copiers to Document Processing Services – As print continues to decline, office equipment dealers must evolve. FADGI and NARA compliance services allow dealers to reposition themselves as digital transformation consultants, offering scanning as a service (SaaS), workflow automation, and long-term document preservation solutions.

The Federal Government’s Push for Automation & Efficiency

As part of its long-term strategy, the U.S. federal government is actively working to reduce its workforce by implementing new technology. Agencies are looking for ways to automate administrative tasks, streamline document management, and enhance compliance with digitization standards like FADGI and NARA. This shift creates a substantial opportunity for office equipment dealers to provide advanced scanning solutions, intelligent document processing, and cloud-based workflows that align with government mandates. Dealers who position themselves as experts in automation and compliance can secure long-term contracts and become trusted technology partners for federal and state agencies.

How TWAIN Direct API Can Help

One of the biggest challenges in document scanning for compliance is ensuring seamless integration between scanning hardware and digital workflows. TWAIN Direct API simplifies this process by enabling direct communication between scanners and cloud-based applications without the need for driver installation. This makes it easier for office equipment dealers to deploy FADGI-compliant scanning solutions quickly and efficiently. By leveraging TWAIN Direct API, dealers can enhance their scanning service offerings, improve interoperability, and provide clients with a streamlined, scalable solution for digital preservation and compliance.

How Dealers Can Profit from FADGI & NARA Compliance

  1. Partner with FADGI-Compliant Scanner Manufacturers – Brands like Canon, Kodak Alaris, PFU and Zeutschel offer solutions that meet federal requirements. Selling and servicing these devices adds a lucrative revenue stream.

  2. Offer Professional Scanning Services – Not every business wants to invest in high-end scanning equipment. Dealers can set up scanning service bureaus, offering document conversion as a service to law firms, municipalities, and historical archives.

  3. Bundle Compliance Consulting & Training – Many organizations don’t understand FADGI or NARA compliance. By providing consulting services, training, and workflow design, dealers can generate ongoing revenue beyond hardware sales.

  4. Integrate IDP Software & AI Solutions – Intelligent Document Processing (IDP) software enhances scanned documents for better indexing and searchability. Reselling and supporting these solutions creates monthly recurring revenue (MRR) opportunities.

  5. Leverage Government Contracting & Grants – Government agencies often have funding set aside for digital preservation initiatives. Dealers who navigate procurement processes and position themselves as compliance experts can win major contracts.

My Two Cents

The office equipment industry is changing, but that doesn’t mean dealers have to be left behind. By embracing FADGI and NARA compliance, forward thinking dealers can transform their business models, increase revenue, and stay ahead of the competition. Whether through selling compliant hardware, offering scanning services, or providing digital transformation consulting, the opportunities are clear: those who adapt will thrive.

Want to explore how FADGI/NARA compliance can fit into your dealership’s offerings? Let’s start the conversation!

This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

Second Week of February 2020

Sponsored

KIP-P4P-800x150Banner(1)

Real Copier Sales...

Years ago and I'm talking before the dawn of the internet. There were only a few ways you could get information on other manufacturers copiers.

BI (before internet)

1) Call your competitor and ask to speak to a sales person and fib about who you are, your company, and give a BS call back number. We did this many times in order to get answers to those speed, feed and feature questions.  In many cases we got snagged and had to hang up....more here

Threads from 5 Years Ago This Week

Konica Minolta Provides Industry-first MFP Document Security Solution

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for documents that are printed, copied, scanned, emailed and faxed. These data breaches at the MFP likely also expose an organization’s important trade secrets and intellectual property information as well as customer, patient, student, and employee data and personally identifiable information (PII). “bizhub SECURE Alert solves the problem of organizations not knowing who used the MFP for what and when,” said Chris Bilello, Director, Business Solutions and Market Development, Konica Minolta. “As
Blog Post

What Do You Do When You Need Competitive Copier Specs?

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this site). Please if you know of others please reply with the links. It's good info for all of us! Kyocera MFP Configurator Ricoh MFP Configurator KonicaMinolta Production Configurator Canon MPF Configurator Xerox Production Configurator -=Good Selling=-
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Konica Minolta listed on 2020 Global 100

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Konica Minolta has been listed among the “2020 Global 100 Most Sustainable Corporations in the World” for the third time and second consecutive year. 2020 Global 100 was announced by Canada-based Corporate Knights in conjunction with the annual meeting of the World Economic Forum held from January 21 to 24, 2020 in Davos, Switzerland. Konica Minolta’s inclusion on this prestigious list marks the third time and the second year in a row, following 2011 and 2019. The 100 corporations that excel in
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Konica Minolta expands smart, connected bizhub i-Series line to include new colour A3 MFPs

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Konica Minolta has expanded its new bizhub i-Series range with the launch of three new colour A3 multifunctional printers (MFPs) The new bizhub C450i, bizhub C550i and bizhub C650i are part of the next-generation multifunctional device portfolio designed to empower digital workflows. Like all models in the bizhubi-Series product line, the additions present a new paradigm for how multifunctional devices meet the needs of businesses by serving as a secure, smart technology hub to augment office
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Loffler Companies Recognized as a Winner of 2020 Best of Print & Digital

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Companies earned the Inc. 5000 award as one of the Fastest Growing Private Companies in America. Loffler is proud to partner with Ronald McDonald House, the Susan G. Komen Race for the Cure and many other worthy organizations that help the communities in which the Loffler team lives and works. Loffler Companies provides integrated business technology and services partnered with leading partners such as Canon, Konica Minolta, Xerox, HP and Lexmark as well as Nutanix, Arctic Wolf, Microsoft, Mitel and NEC
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Flex Technology Group Makes Strategic Investment in Ultrex Business Solutions to Expand Market ...

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information, please visit www.OvalPartners.com or contact Dan Ruhl at Dan@OvalPartners.com . About Flex Technology Group Flex Technology Group provides customized office technology solutions for national and leading-edge regional companies. The company focuses on print, document management, document production and managed IT solutions, representing industry-leading suppliers such as Canon, Ricoh, Konica Minolta, HP, Lexmark, Sharp, and various software solutions. FTG services over 35,000 customers
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Your Copiers Are Storing Confidential Information: What You Can Do About It

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I did not write this, however thought it's good information for us when talking about security with copiers. All of us copy all kinds of things at work. Many do not contain sensitive data, but some probably do: organizational financial information, donor information, confidential client data — the list is long. Modern digital copiers and larger networked multifunction printers have hard drives that store data and images of all the documents they copy, print, scan, or fax. There are things you
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Xerox CTO interviewed

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landscape, and all of the new sciences that will help us transcend the print franchise” - “in the areas of packaging, there are new sciences around direct object printing, in-line marking, and the digital print and packaging side that are adjacencies to the core business” - “In the Internet of Things [IoT] space, we are building a range of sensors. You are going to hear more about the technology in the sensor space, predominantly around what we have done, which is the detection of hazardous gases
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Ricoh Canada partners with Women of Influence to host the 2020 Top 25 Women of Influence™ Awards

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MISSISSAUGA, ON , Feb. 13, 2020 /CNW/ - Ricoh Canada Inc . has partnered with Women of Influence to celebrate Canada's most accomplished role models at the 2020 Top 25 Women of Influence Awards Luncheon. This year's key speakers include Lifetime Achievement Award winner, Sally Armstrong (Canadian journalist, author and human rights activist) and Top 25 Award recipient Autumn Peltier , Anishinabek Nation Chief Water Commissioner. Ricoh's partnership with Women of Influence represents an
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Xerox sweetens offer for HP

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Xerox said its latest offer comprises $18.40 in cash and 0.149 Xerox shares for each HP share — valuing the company at about $35 billion — and that it plans to launch a tender offer on or around March 2. HP shares rose nearly 3% to $22.31, while Xerox was up about 1%. The U.S. printer maker first made a $33.5 billion cash-and-stock offer for HP, a company more than three times its size, in November. HP’s board had then rejected the offer, saying it significantly undervalued the company. read
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Things getting weird for Xerox Dealers

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experience and that is exactly what 2nd level is supposed to provide. I already hate to recommend people call the normal outsourced Xerox printer support number to place a service call because it is a very hard process on the customer. After you jump through all the hoops in their script, they tell you a technician will call you to schedule a time to come on site. Then the technician never calls... Our recommended procedure used to be to call customer support twice and if they break their promise
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RICOH Tours Virtual Tour Company Partners With CubiCasa for Indoor Floor Plans

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propertyand allow you to visualize the location of the virtual tour images. The combination of both assets enhances the experience of any home buyer and helps them quickly understand the property, making this partnership a win for everyone." Martin Shock, Lead at RICOH Tours, said : "This collaboration brings the democratization of property marketing to the next level. With more than 90% of home buyers searching online for properties, floor plans and virtual tours rank highest as the 'very
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What are IT Dudes Saying About Your Copiers?

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click image for web link
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Need help with older Canon C 2880i

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can someone tell me when the Canon C2880i was released and when discontinued?
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HP wins production print contracts

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- Award from VerifyMe, Inc. of Rochester, NY o is a digital technology solutions provider specializing in counterfeit prevention, authentication, serialization, track and trace features for labels, packaging and products o installed HP Indigo's 6900 series production color system and Indigo 7900 production color system o used to produce sheet-fed products like folded cartons and plastic cards. - Award from Boutwell Owens of Fitchburg, MA o Installed HP Indigo 30000 production color system o...
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HP/Xerox merger update

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- In a CNBC interview, Hewlett-Packard Enterprise (HPE) CEO Antonio Neri recently commented on Xerox’s bid to acquire HP Inc.(which used to be part of Hewlett Packard) - separate companies.) - “the deal doesn’t make any sense.” - “I think the HP Inc. has a clear strategy to create value for shareholders and stakeholders. And Enrique Lores (HP Inc. CEO) is someone I respect tremendously. …and I think he’s on the right path.” - “I think it’s more about, what is the opportunity to drive value
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Xerox launches managed IT services

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- announced the expansion of its IT Services across Xerox direct branches and Global Xerox locations - Designed specifically for small to medium-size businesses (SMBs) - Services include: o hardware procurement o professional engineering o IT product support o managed IT services o critical information security management o “vCIO,” a virtual Chief Information Officer - The subscription-based program features: o A predictable cost model for a fully supported IT environment. o Access to a wide
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Ricoh reports last 9 month earnings

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- total sales up 0.3% to 1493.8 billion yen - operating profit down 12.3% to 69.4 billion yen - operating margin down 0.7 pt to 4.6% - RD spend down 4.7% - Total debt up to 1034 billion yen - Office Printing division (printers and MFPs) total revenue down 9.4% to 251.4 billion yen o Operating profit down to 23.5 billion yen o A3 MFP units down 4% o A4 MFP units up 7% o Laser printer units down 13% - Commercial Printing division (PPS) total revenue down 2.6% to 45.8 billion yen - Office Services
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Dealer acquisitions update

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Dealer acquisitions update - Superior Office Systems (SOS) of New York announced it has acquired Sapphire Office Solutions (“Sapphire”) of Jericho, New York o Sapphire is dealer for Konica Minolta and Kyocera. o SOS has offices in New York City, Westchester and Long Island, NY o first transaction for SOS since Rockwood Equity Partners completed a recapitalization in partnership with SOS co-founders, Eric Wolf and Tim Glover - Kyocera (aka Kyoto Ceramic Company) announced it has acquired Quality
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Toshiba TEC reports last quarter earnings

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- Reported for last 9 months - Total sales up 3.3% to 366 billion yen - Operating profit down 5.1% to 13.3 billion yen - During last quarter, Printing Solutions (printers, MFPs, etc.) sales down 7.7% to 44,689 billion yen ($411.2 million) o Operating of 6.1 billion yen
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HP says it will answer Xerox's latest buyout offer on February 24

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While Xerox had a lot to say earlier this week about its efforts to acquire HP, Palo Alto-based HP says anyone waiting for its response to Xerox’s nearly $35 billion buyout offer will have to remain patient for almost two more weeks. HP said it will hold off on saying anything more about Xerox’s offer until Feb. 24, at which time HP will report its fiscal first-quarter results, and provide “additional information” about its business plans. HP said in a statement sent to this news organization
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Letter bombs explode in ABN Amro, Ricoh offices in Netherlands, no injuries

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AMSTERDAM, Feb 12 (Reuters) - Two letter bombs exploded on Wednesday at two separate locations in the Netherlands but nobody was hurt in the incidents, which police blamed on an extortionist who had demanded payment in bitcoin. Both explosions were minor, one at an ABN Amro bank mail-sorting office in Amsterdam and the other 225 km (140 miles away) in a mail room of Japanese electronics group Ricoh, police said. No arrests have been made. "The police believe the most likely scenario is that the
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Re: Konica Minolta Provides Industry-first MFP Document Security Solution

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Glad to see that manufacturers are taking their end points on the network and providing additional security features
Blog Post

Genuine Sales Professionals Forge Their Own Sales Path, Are You?

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. It’s opening yourself up to get closer to your clients. It’s about giving without expectation or a hidden agenda. It's receiving with an open heart. This is Selling From the Heart ! Hey sales world... there's nothing more honest and courageous than accepting vulnerability, embracing it and acting from it. GENUINELY CARE "If you truly care about your clients, then they’ll care about you" In an environment that is becoming increasingly competitive, you must focus on building meaningful
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MSP & MSSP Industry Notes for February 8th, 2020

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York data centre from mindSHIFT 365 Data Centers headquarter in Norwalk, CY (USA) offers cloud services, connectivity and date centers services for enterprise, carrier and content clients Acquires date center facility in Commack, Long Island (NY) from mindSHIFT Technologies (Ricoh company) 365 Date Centers in Boca Raton, Bridgewater, Buffalo, Chicago, Detroit, Fort Lauderdale, Indianapolis, Long Island, Nashville, NYC Philadelphia Tampa and 25 other PoPs nationally Navisite Secures Membership to
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Re: The End of the Day With Ray! Xerox still leading the conversation

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Xerox has expended their IT services world wide. All good propaganda however remember not long ago Xerox closed several locations nationwide requiring their employees including sales to work out of their home offices in order to save millions of dollars in overhead. So it is impossible for them to make such a huge recovery they can’t even find on the map where they are. It will take years of recovery before they will turn a profit on and now they appointed this new person in charge of MA
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MP_305SPF_for January 2020

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Re: Ricoh Pro C5300

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I tried to get more details from my Ricoh production rep, he tells me more info will be available towards the end of the month and that was it, hoping for some big changes, especially in the LCT area.

AI's Hidden Powerhouse: The Evolving Role of Office MFPs

In today's digital-first business landscape, an unexpected ally in AI adoption is emerging from an unlikely source: the humble office printer. Modern Multifunction Printers (MFPs) are no longer just document processors; they're becoming sophisticated AI-enabled edge devices, offering CIOs a unique opportunity to expand their organisation's AI capabilities.

The AI Revolution in Office Printing

Modern MFPs are equipped with powerful processors and substantial storage capacities, rivaling some desktop computers. For instance, HP's latest MFPs feature dedicated AI processors capable of running complex algorithms directly on the device. This onboard processing power enables MFPs to perform tasks far beyond traditional printing and scanning.

AI Capabilities of Modern MFPs

  1. Intelligent Document Processing: MFPs can now analyse, categorise, and route documents automatically, significantly reducing manual data entry and improving workflow efficiency.
  2. Predictive Maintenance: AI algorithms can predict potential hardware issues before they occur, minimising downtime and optimising device performance.
  3. Advanced Security: AI-powered MFPs can detect and prevent security threats in real-time, protecting sensitive data at the point of printing or scanning.
  4. Natural Language Processing: Some MFPs now support voice commands, allowing users to initiate print jobs or change settings hands-free.

Why MFP AI Matters to CIOs

For CIOs, leveraging AI-enabled MFPs offers several strategic advantages:

  1. Edge Computing: MFPs can process data locally, reducing the load on central servers and improving response times for AI-driven tasks.
  2. Cost Optimisation: AI-powered print management can lead to significant cost savings, with some organisations reporting up to 40% reduction in document processing time.
  3. Data Insights: MFPs can generate valuable data on printing patterns and document workflows, providing CIOs with insights to optimise business processes.
  4. Scalable Intelligence: As part of a broader IoT ecosystem, MFPs can contribute to and benefit from organisation-wide AI initiatives.

The Jevons Paradox and MFP AI

Interestingly, the adoption of AI in MFPs may lead to a manifestation of the Jevons paradox. As MFPs become more efficient and capable, their usage might actually increase rather than decrease. This could result in:

  1. Increased data generation and processing at the edge.
  2. Greater demand for AI-powered document services.
  3. New use cases for MFPs in business workflows.

Looking Ahead

As AI continues to evolve, so too will the capabilities of office MFPs. CIOs should view these devices not just as printing solutions, but as potential AI hubs that can contribute to broader digital transformation initiatives. By harnessing the power of AI-enabled MFPs, organisations can unlock new efficiencies, enhance security, and drive innovation from an unexpected corner of the office.

In conclusion, the humble office printer is undergoing a profound transformation, emerging as a key player in the AI revolution. For forward-thinking CIOs, these intelligent MFPs represent an opportunity to expand AI capabilities across the organisation, turning every print station into a potential AI powerhouse.

Authored and published by Mitchell Filby, Managing Director at First Rock Consulting.

www.first-rock.com

Acumatica and DXone Join Forces to Deliver Tailored ERP Solutions to the Office Equipment Industry

Acumatica and DXone Join Forces to Deliver Tailored ERP Solutions to the Office Equipment Industry

Cloud ERP provider’s equity investment fuels DXone’s mission to modernize office technology amid shifting sector needs

Tampa, FL – February 6, 2025DXone has entered a strategic relationship with Acumatica Cloud ERP to deliver advanced business solutions tailored to office equipment and technology companies. The collaboration will enhance operational capabilities and foster innovation for businesses in the office imaging, equipment and technology sector, empowering these organizations with the tools required to thrive in a rapidly changing industry landscape.

As part of this partnership, Acumatica will take an equity position in DXone, joining Cervecero Investments and Commitment Capital as key backers. The investment reinforces both companies’ commitment to empowering the channel with scalable, industry-specific ERP technology.

“Acumatica’s modern, flexible business management solution helps office equipment and technology companies thrive in today’s digital economy,” said John Case, CEO of Acumatica. “Our investment in and partnership with DXone reflects our confidence in its vertical solution, which aligns perfectly with our vision of enabling business success through adaptable and scalable ERP technology.”

DXone is built on Acumatica’s core platform and open architecture, providing a no-code and low-code cloud ERP solution tailored to the specific needs of the office equipment and technology vertical. DXone modernizes backend operations and transforms mission-critical operations so businesses are future-ready. The solution offers a seamless, cost-effective way for companies to enhance productivity, leverage built-in AI capabilities, control their data and plan long-term growth.

“This partnership is more than just a partnership with Acumatica—it marks a pivotal moment for DXone and the entire channel,” said Alex Cribby, CEO of DXone. “By combining our expertise with Acumatica’s industry-leading technology and resources, we are delivering a next-generation, vertical-specific ERP platform designed to meet immediate and evolving business needs.”

Request a demo to learn more about DXone by visiting https://dxoneerp.com/live-demo-request-dxone-erp/.

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About DXone

DXone, built on Acumatica, delivers modern technology and a no-code/low-code cloud ERP that addresses both immediate and future needs of the office equipment and office technology channel. The solution’s industry-centric design empowers businesses with a flexible, open platform, enabling them to save time, reduce costs, and retain control over their data and future-proof their business. Learn more at DXoneERP.com

About Acumatica

Acumatica Cloud ERP is a comprehensive business management solution that was born in the cloud and built for more connected, collaborative ways of working. Designed explicitly to enable small and mid-market companies to thrive in today’s digital economy, Acumatica’s flexible solution, customer-friendly business practices and industry-specific functionality help growing businesses adapt to fast-moving markets and take control of their future. For more information, visit acumatica.com or follow us on LinkedIn.

Acumatica Media Contact

Megan Nielson

Communiqué PR

megan@communiquepr.com

206-282-4923 ext. 233

DXone Media Contact

Robert Caruso

Engaged Digital

rcaruso@engagedigitalinc.com

(503) 939-8158

Ask Us Anything 1 24 2025

The team discussed technical difficulties, weather observations, and the potential of AI in improving efficiency and data collection. They also explored the evolution of the business world, the role of technology in the office industry, and the emerging market for data collection. Lastly, they touched upon recent industry news, the potential of AI language models, and the use of smart glasses in aiding memory during meetings.


Today's Hacked!

02/03/2025

Sponsored by

Recent Hacking Incidents and Cybersecurity Concerns

Sir Keir Starmer’s Email Hacked – Russian Involvement Suspected

  • UK Prime Minister Sir Keir Starmer’s email was allegedly hacked before taking office.
  • A new book suggests Russian hackers compromised Starmer's personal email in 2022.
  • Intelligence services warned Starmer of the potential breach, leading to account abandonment.
  • The hacking incident highlights potential vulnerabilities at the highest political levels.

Facebook Hack – Wisconsin Woman Shares Her Warning

  • A woman from Wisconsin shared her experience of having her Facebook account compromised in late December 2024.
  • The hacker gained access through a compromised password and locked her out of the account.
  • This event underscores the importance of securing personal accounts and using strong, unique passwords.

Meta Confirms WhatsApp Zero-Click Hack – Stay Safe Now

  • Meta confirmed that a new zero-click attack has affected WhatsApp users.
  • The attack does not require any user interaction, making it especially dangerous.
  • Security experts urge users to update the app and enable two-factor authentication (2FA) to prevent further damage.

People with Hacked SNAP Accounts Left Without Support

  • Many SNAP beneficiaries reported unauthorized transactions, with some losing nearly $6,000.
  • After the expiration of a federal program designed to offer protection, victims are left with limited recourse to recover lost benefits.

Hacked Land Rovers: Car Theft Gang Uses Keyless Entry Exploits

  • A criminal gang stole up to £200,000 worth of vehicles in the North East of the UK.
  • They exploited vulnerabilities in keyless entry systems of Land Rovers to commit the thefts.
  • Authorities urge vehicle owners to take additional precautions to protect their cars from similar thefts.

Canadian Man Charged in $65 Million Cryptocurrency Hacking Scheme

  • A Canadian man has been charged with exploiting vulnerabilities in cryptocurrency platforms, leading to significant financial losses.
  • The indictment covers several counts, including hacking and wire fraud.
  • The scheme involved siphoning millions of dollars from unsuspecting cryptocurrency users.

FBI and Europol Shut Down Hacking Sites Selling Personal Information

  • A major takedown of dark web marketplaces selling stolen personal information and hacking tools has been executed.
  • These sites facilitated the sale of sensitive data, including social security numbers, and tools for cybercriminals to exploit vulnerabilities.

-=Stay Safe=-

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