see attached
MFP Copier Blog
If Today Is Your Birthday with Chris Polek "Stan Mikita"
May 20
Today's Hacked!
Hacked!
How to Know If Your Computer Got Hacked and What to Do Next
- Run Antivirus Software ASAP
Use antivirus software to scan and identify any malicious software on your system......Read more
Cybersecurity Incidents and Responses
- San Antonio's CentroMed Hacked
CentroMed's systems were breached, exposing patients' personal data......Read more - Millions of Twitter Users Hacked
A significant security breach led to the exposure of non-public Twitter data, enabling phishing attacks......Read more
Ongoing Cybersecurity Issues
- OPM Responds to Hacking Campaign
Federal employees' funds are being siphoned off in a likely hacking campaign targeting the OPM.....Read more - Open-Source Projects Hacking Attempts
A new mailing list aims to share real-time hacking attempts on open-source projects......Read more
Social Media Accounts Breached
- NASCAR Broadcaster's Social Media Account Hacked
Clint Bowyer's X/Twitter account was hacked again, used for an electronics scam......Read more
Learn from the MoD Hack
- HR Lessons from the MoD Hack
Data breaches pose significant risks of identity theft and affect individuals' rights and freedoms......Read more
Cryptocurrency Security Breaches
- GALA Games Hack
The $GALA crypto gaming token may have been hacked, minting 5,000,000,000 tokens in a possible inflation bug......Read more
Technology Tips
- Secret Apple iOS Hack for Clearer Calls
Voice Isolation on iOS can reduce background noise during calls, enhancing clarity.......Read more
Interesting Stories
Chinese Teen Built and Lost Bitcoin Exchange
A teenager built the first crypto margin exchange but lost out on $6B when it was hacked......Read moreInnovation Hack You Should Try
A simple yet powerful innovation technique from Rathi Murthy, President and CTO at Expedia......Read more
-=Stay Safe=-
This Week in the Copier Industry 10 Years Ago
This Week in Copiers Ten Years Ago
Third Week of May 2014
Real Copier Sales (10 Years Ago)
Amen, to the paper boy gig. I actually had one at 11, lied about my age. In addition to my 2 cent per paper profit, and tips, I would offer taking out garbage cans, shoveling, and other services. Kinda like offering solutions, mps, other office products with a better profit margin.......read more here
Check These Great Copier Threads from Ten Years Ago This Week
Konica Minolta Launches bizhub Connector for Box to bizhub MarketPlace
Top 5 Copier & Printer RFP's for Second Week of May 2014
Canon Launches Wide Format Flatbed Printer for High Quality, Productive Rigid Media Printing
Canon Improves User Workflow and Fleet Management with the Compact and Full-Featured imageRUNNER ADVANCE 400i and 500i
Samsung intros A3 copiers for SMBs in Asia
Copier Dealerships Use of Tablet Technology Saves the Day!
Relyco Introduces REVLAR Waterproof Synthetic Paper for HP Indigo Digital Presses
Toshiba Paper Reusing System Realizes Cost Savings for Manufacturer
Kyocera Earns Business Technology Association’s
AUXILIO Inc. and Saint Joseph’s Medical Center Sign Three-Year Contract Renewal for Managed Print Services
Toshiba Selected for Two Business Technology Association 2014 Channel Choice Awards
BMC installs two new Xerox iGen 150 digital presses as part of £1.5m investment in its Guildford multichannel site
Ricoh MPC4502 printing dark PCL6 and PS3
Canon Business Process Services Shares Best Practices to Support ALA Conference's Focus on ...
Compass Sales Solutions Announces Melanie Cole as New Major
Canon expands imagePress range with C800 series launch
5 Substrate Solutions That Can Help You Sell More Hardware
Memjet & Toshiba
Re: Is There Really a "Natural Born Salesperson"?
My Top 5 Likes with Buyers Lab Web Site
EFI Expands Innovation with UltraDrop 7 Grayscale
Marketing Conversations Yield Conversions at Ricoh
Ricoh Canada BW-to-CLR MFP Promo (maybe US)?
Re: Plotworks batch printing issue (help)
Re: Plotworks batch printing issue (help)
Re: Ricoh MPC4502 printing dark PCL6 and PS3
OKI Data Americas Introduces LED-based, Smart A3 Digital Color Multifunction Devices for Mid-Large Workgroups
A Morning With Darrell Amy of Dealer Marketing Systems
Re: Scan Router Pro vs Canon e Copy
Going the Extra Mile: The Secret Sauce Inside Meaningful Relationships.
“Most people spend their lives scheming, looking for ways to do as little as possible, the bare minimum to get by…and then they have the audacity to expect superior rewards for inferior performance.”
Gary Ryan Blair
The above quote captures a critical perspective on human behavior and work ethic.
It suggests that many individuals spend their time trying to find shortcuts or ways to exert the least effort possible, and what's baffling, they still hope to receive significant recognition or rewards for their minimal contributions.
This kind of reminds me of all the empty suits masquerading around inside the sales world.
What this highlights is the mismatch between effort and expectation, placing the focus on a perceived sense of entitlement and lack of ambition.
What this implies is that true success and superior rewards are the results of hard work, dedication, and superior performance, rather than the bare minimum effort.
Unfortunately, doing the bare minimum ravages the sales world. Mediocrity has become the norm.
And yes, I just called out a huge elephant in the sales room.
This is why I believe average sales reps deliver exactly what is asked of them.
While exceptional sales professionals deliver more. These professionals routinely deliver novel and astonishing ways to go the extra mile.
The extra mile is never crowded because it is not for mere sales dreamers, but sales doers.
Those salespeople, and you know who you are, who fail to travel the extra mile are often the first to chastise others rather than perform a critical self-assessment.
You see, sales professionals turn skeptics into fanatics and customers into clients.
A few questions for all you as we get started...
- What are you willing to do to turn skeptics into fanatics?
- What are you willing to do to go the extra mile for your clients?
To kick start your thinking... Allow the following quote from Napoleon Hill to sink in...
"Every seed of useful service you sow will multiply itself and come back to you in overwhelming abundance.”
What this suggests is that acts of kindness, service, or generosity you offer to others will eventually return to you multiplied. Now, I would like for you to think about your clients, need I say more?
The practice of this single principle can change the very experience of your entire personal and professional life.
As this starts to happen, how people respond to you changes, events around you change, and even what you focus on changes.
GOING THE EXTRA MILE
During a 1909 conversation with Andrew Carnegie, and after a compelling invitation, Napoleon Hill embarked on a monumental journey interviewing and studying some of the most successful and influential people in American history.
His mission, his burning desire, was to construct a philosophy of achievement based upon the common traits and practices that defined Andrew Carnegie along with his contemporary’s successes.
It was his goal to pass this knowledge on to anyone that wanted to hear it and embrace it.
The fourth principle of Napoleon Hill's 17 principles of success is the habit of going the extra mile.
Napoleon Hill said,
“Render more and better service than you are paid for, and sooner or later you will receive compound interest from your investment.”
What's forever old is forever new. This one principle alone will set you apart from all the empty sales reps and broken promises.
To quote Napoleon Hill,
"Going the extra mile, it means that you are rendering more and better service than you are paid to render and that you are doing it all the time as a regular, established habit. You are doing it without regard to the attitude in which that service is received by anybody, and you will do it in a pleasant, pleasing, positive mental attitude. You will not do it grudgingly."
In a world full of me-too and vanilla experiences, are you willing to go the extra mile for your clients?
What does going the extra mile look like?
How would you describe it?
Going the extra mile must be done authentically by your own will and not because you had to or because someone asked you to.
Authenticity combined with heart - going the extra mile has many advantages:
- It helps you strengthen and nourish relationships.
- It brings you closer to the other person, think of your clients.
- It makes both of you feel amazingly good.
- It will drive more willingness to help and be there for each other, now think of sales sustainability.
Wouldn't you want to know how your clients would describe what going the extra mile means to them?
THE EXTRA MILE EXPERIENCE
In today’s massively competitive marketplace, where your clients have more choices than ever before, extraordinary sales aren’t just a nice-to-have; it’s a necessity.
It’s what sets you apart from the competition and keeps clients coming back time and time again.
Whether you’re a well-tenured veteran or just starting, please remember this, the difference between ordinary and extraordinary is that little extra.
It’s the extra mile, the extra effort, the extra mile you’re willing to go to ensure your clients’ satisfaction. And in the end, that extra makes all the difference.
Sadly, many salespeople wish and do not commit to the process of being extraordinary or for that matter, going the extra mile.
Are you committed to creating business betterment for your clients or are you more worried about pushing products?
It becomes massively difficult to go the extra mile with a transactional mindset.
Can this transactional mindset be caused by you? I will let you think about it.
I believe your clients hold the keys to your success.
They're no longer at the mercy of you, your team, or even your company. In fact, they're more interested in the experience you and your team provide rather than the products or services being sold to them.
Your clients and their needs are constantly changing, it's up to you to understand how to help?
Think for a moment... What would your clients say about you and your ability to deliver the extra mile experience?
"Start going the extra mile and opportunity will follow you."
Napoleon Hill
I believe the client experience and how it is perceived is about going the extra mile.
It's about going above and beyond without asking for or attaching something to it.
Now, in a few words, how would your clients best describe the experience they're receiving from you?
Come on, I'm waiting for the words. What would they be?
- Are you personalizing the level of service?
- Are you consistently consistent with your level of service?
- Are you listening to your clients? I mean REALLY listening.
- Are you going above and beyond the call of duty?
MEANINGFUL RELATIONSHIPS ARE BUILT ON THE EXTRA MILE
“What we really need is a mindset shift that will make us relevant to today’s consumers, a mindset shift from telling to selling to building relationships.”
Jim Stengel
Are you building meaningful relationships with your clients? If you answered yes, how would you know? Have you sat down with your clients to even ask them?
Meaningful client relationships turn into a long-term, consistent and profitable business.
It's about going the extra mile in deepening the relationship.
I bet your clients value authenticity, personalized experiences, and meaningful interactions. I also bet they're less responsive to hard sales tactics and would rather connect with someone who gets them, sees them, values them and who is relevant to them.
Here's the mirror moment for many of you:
- How well do you really understand what your clients want?
- How well do you really understand what they desire?
- Are you even relevant in their eyes?
Gut check time, isn't it? You uncover all of this when you go the extra mile.
Your clients are the single most important factor towards your long-term success.
Therefore, the more successful you become in understanding and forming meaningful relationships with your clients, the more successful you will become.
The more you go the extra mile, the more you grow with their clients.
In a post-trust world, no wonder many (yes some of your clients) are skeptical about what you say, how you say it, and why you say it.
Does the first mile of your walk match the second mile of your walk?
THRIVE AND GO THE EXTRA MILE
“Going the Extra Mile is providing extra service, with the highest possible quality, then you are being paid to do. It is more than ‘dotting the I’s’ and ‘crossing the T’s’, it is seeking to provide an unexpectedly positive experience to the receiver. Going the Extra Mile allows you to leverage your pleasing personality, enthusiasm, and personal initiative as you actively share yourself with your environment."
Robert Newell
Are you willing to become intentional with going the extra mile?
When you go the extra mile, you're sowing the seeds for your future. Any extra in-mile action is an investment in your future.
When you go the extra mile, you are paving the road to sales sustainability and excellence.
I believe it’s the little things that matter and what your clients remember.
People appreciate when others put even small amounts of time and effort to make them feel happy and satisfied. The same can be said about your clients.
It's usually never about moving heaven and earth to meet their expectations, but rather about showing that you simply care. Here at Selling from the Heart, we call this giving a rip.
As we bring our time together to a close, please reflect upon the following:
Are you having meaningful conversations with your clients outside of the selling process?
What's preventing you from truly getting to know your clients and going the extra mile?
You all have a choice. You can decide if you're going to leave your efforts at ‘this is good enough’, or are you going to push yourself to achieve better results?
"Strength and growth come only through continuous effort and struggle. The ladder of success is never crowded at the top. The more you give, the more comes back to you. Think twice before you speak, because your words and influence will plant the seed of either success or failure in the mind of another."
Napoleon Hill
The road towards that extra mile all starts with the first step.
Are you willing to take the first step?
Dr. Deborah Rozman , President and co-CEO of HeartMath Inc., has been a key leader since 1991, advancing the mission to create a more resilient and heart-centered world. HeartMath's programs offer scientifically validated techniques for emotional self-regulation and energy management, promoting health, resilience, and enhanced intuition. Dr. Rozman co-authored the Transforming book series and "Heart Intelligence," emphasizing heart-based guidance for effective decision-making. As a spokesperson, she advocates for heart intelligence in media, interviews, and keynote addresses, addressing personal, social, and global well-being. Dr. Rozman also contributes to the Advisory Board of the Transformative Technology Lab and HeartMath Institute's Scientific Advisory Board and Global Coherence Initiative Steering Committee. She is known for her role in developing award-winning technologies like emWave® and Inner Balance™ for heart-brain coherence.
SHOW SUMMARY
In this episode of the Selling From the Heart podcast, we dive into the transformative power of heart-based selling with special guest Deborah Rozman, President and CEO of HeartMath Institute. They explore how aligning the heart, mind, and emotions can revolutionize your sales approach, boost performance, and reduce stress. Deborah shares insights from HeartMath’s extensive research and introduces practical techniques to achieve heart coherence, making every sales interaction more genuine and impactful.
KEY TAKEAWAYS
Heart-Based Selling: Understand the importance of authenticity and trust in sales and how connecting through the heart can enhance relationships with customers.
The Science of Coherence: Learn about the scientific basis of heart coherence and its impact on the brain, emotions, and overall well-being.
Practical Techniques: Discover a simple yet powerful technique to achieve heart coherence, which can be used before, during, and after-sales interactions to maintain focus and reduce stress.
Real-World Applications: Hear how sales professionals can integrate heart-focused breathing into their daily routines to improve their interactions and overall sales performance.
Emotional and Physiological Benefits: Explore the broader benefits of heart coherence, including improved sleep, reduced anxiety, and better decision-making.
QUOTES
"Simplicity is crunched complexity. If things weren't simple, we'd never get there."
"Life is fulfilling when you connect in the heart with whomever you're interacting with."
"When you establish heart resonance, you intuitively know what to share and how to position what you have to sell."
"Creating a coherent, resonant vibration by heart-focused breathing with love, care, kindness, or appreciation establishes resonance with the other person."
"Incoherence is an expensive habit. Anxiety and stress can cost you dearly in sales performance."
Learn more about Deborah Rozman:
LinkedIn: https://www.linkedin.com/in/deborahro...
Learn more about Darrell and Larry:
Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/
Larry's LinkedIn: https://www.linkedin.com/in/larrylevi...
Website: https://www.sellingfromtheheart.net/
Get the New Book That Will Help You Sell More... Without Destroying Your Relationships and Reputation
https://sellinginaposttrustworld.com/...
Please visit Barnes & Nobles to order your copy of the rerelease of the Selling from the Heart book.
https://www.barnesandnoble.com/w/sell...
SUBSCRIBE to our YOUTUBE CHANNEL!
https://www.youtube.com/c/sellingfrom...
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https://www.workbetternow.com/
Click for your Daily Dose of Inspiration:
This Week in the Copier Industry 5 Years Ago
This Week in the Copier Industry 5 Years Ago
Third Week of May 2019
Real Copier Sales
Thus for the next four years I kept in touch once a year and once the lease closed in on 12 months left I was able to secure another appointment. Things had changed. This account was sold to a NJ Ricoh dealer, thus there was no loyalty to that dealer. In the year that followed after Ricoh sold the account. There was no rep involvement from that dealer. Not a peep out of them....more here
View These Awesome Copier Threads Below
Konica Minolta and All Covered Participate in Ride for Jillian
Konica Minolta Named as Marco Vendor of the Year
Canon Solutions America Announces Security Roadshow Featuring Expert Insights And Recommendations On Information Security And Data Privacy
Konica Minolta Honors SumnerOne for 25 Years as a Pro-Tech Service Award Recipient
Toshiba Earns Gold and Bronze Stevies
Canon, HP Take Home First-Ever BLI PaceSetter Awards for Leadership in MFP Accessibility
Color Label Press University "Glossary of Terms" Part Eleven, Course One
Color-Logic Takes Metallics to Xerox Premier Partner Congress in Portugal
What Color Plotters Would You Recommend?
Ricoh scoops BLI PaceSetter award for MFP Cloud Ecosystem
Béflex Adopts EFI End-to-End Ecosystem with FESPA Purchase of Midmarket Print Productivity Suite
Sawgrass Announces Expansion of its Partnership with Ricoh
HP Reinvents Print Experiences for Architecture, Engineering and Construction Pros
Epson Receives Two Gold Stevie Awards in Industry Leading Business Awards
Re: Trump to raise tariffs on chinese goods this friday
Re: Trump to raise tariffs on chinese goods this friday
Brother Unveils New Printing and Labeling Product Series to Meet Supply Chain Demand
Xerox CEO John Visentin Awarded $23M Total Pay In First Year
Envelope Printers What Would You Recommend?
Avery Dennison optimizing new materials for digital printing
Xerox Shareholders Approve Holding Company Reorganization
Duplicator Sales and Service helps Wick’s Pizza’s office run efficiently
Re: Xerox CEO John Visentin Awarded $23M Total Pay In First Year
UniNet Expands its Portfolio of Label Printing and Finishing Solutions to Support the Growth of On-Demand Digital Short-Run Label Production
Re: Trump to raise tariffs on chinese goods this friday
Re: Epson A3 75ppm/100ppm Business Inkjets
Need Help Understanding Xerox Cloud Solutions
Patty O'Brian of Epson America Honored as One of CRN's 2019 Women of the Channel
Success with selling HP A3 PageWide with Finisher?
Rob Crane
Are You Truly Placing Your Clients At The Forefront?
First UK Corrugated Manufacturer Purchases EFI Nozomi Single-Pass Corrugated Board Press
Texas A&M University-Central Texas Preserves History Like Never Before
Central Ohio Primary Care Selects Updox for Document Management and Communications
Re: Trump to raise tariffs on chinese goods this friday
Re: Received this email from a net new client today, it's an interesting read
Lead for One 60PPM Color MFP
see attached file
Lead for 80 plus MFPs
see attached file
Ten Commandments of the Xerox ColorQube
Not sure if I moved this from the old blog site, however it's a good memory from the days of the ColorCube!
Ten Commandments of the Xerox ColorQube
- Thou shalt not leave prints or copies on the dashboard of your car. (Water boils at 212 degrees.)
- Thou shalt think twice about folding or creasing prints or copies.
- Thou shalt wait [insert appropriate time] minutes for the system to warm up from a cold start.
- Thou shalt not tip the system when wax is molten.
- Thou shalt trust the machine to decide what price tier to charge you when making copies.
- Thou shalt trust the software to decide what price tier to charge you when making prints.
- Thou shalt trust that research shows 75% of all users color print or copy in "everyday color."
- Thou shalt replace the cleaning unit when needed. WARNING: SILICON FLUIDS ARE AN EXTREME SLIP HAZARD! Do not spill!
- Thou shalt replace the waste ink tray, since these are not recycled.
- Thou shalt not turn off the system, for it is recommended that the device only be turned off if there is an error or the system needs to be moved.
And for the additional commandment:
- Thou shalt dispose of all waste material in accordance with National, Local, State, or Federal regulations that are applicable.
Today's Hacked
Hacked!
Lead for ManagedIT Services
see attached file