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Managing By The Data, It’s What Leaders Do

In business, everyone is accountable to someone or something. Today our teams want the ability to monitor their goals, and they want their leadership to care enough to help them establish and manage those goals. With all the technology and the abilities, most have in using it. Why are some managing their teams like it’s 1980? Today’s worker wants to succeed just as yesterday’s worker. With today’s management technologies dysfunctional trends, and ways to improve are easily defined. Many organizations do invest in data technologies the problem they neglect to implement the disciplines and processes needed to benefit from them.

“Statistical Data is where you find the proof that Emotional Data is miss-leading.”

Too many managers are ignoring data. They continue to wing their approaches to discipline they rule on emotions and are blind to facts. However, most of their team members expect and accept accountability. They are aware of their job duties and want to improve continuously. Teams and their members want to understand the value they bring to the company from what they do and how they do it, they judge and hold themselves accountable, they raise the bar on their self-improvement, are excited when data complements their work, and they accept the challenge when the data say’s improve.

Ok, those who disagree with that last paragraph are more than likely the manager who still rules on emotions rather than data and their teams are wondering around aimlessly. The bottom line with data the team and the team’s leaders become accountable; the data is void that crippling management trait of emotions. Data does not care about emotions data deals in facts.

"Data eliminates the nonsense from the reality of the circumstances it monitors."

Of course, we are all humans, and sometimes the human interface needs to balance with the data collected. Although if we don’t trust our data we more than likely do not understand how the data works, or we are too suborned to change our mindset enabling us to be open to the changes the data tells us are needed.

“Help shows up when stubbornness leaves.”

Management who embrace managing by proven data will have teams who respect the decision and the direction the data tells them to travel. The time is now to trust in data; the time is now to admit that data knows more than you. It is 2017 managing without data and not using the data you collect is management malpractice.  

So, if you trust your data why we would not respect it? Or do you temporarily believe you are smarter than the data? It seems that sometimes we fear the data because it may highlight our weaknesses and if we ignore it maybe in our mind we get a stay of execution. One thing is for sure, data does not fire people, and data, for the most part, could care less what you think, after all, it’s paid to think for you. What drives data crazy is when it tells you something needs to be fixed then tells you how to fix it, and then you ignore it. Without humans, data is useless. Leaders understand data takes the mystery out of how performance is measured and monitored. It’s 2017 give Data a voice in your business oh, then listen because Managing By The Data, It’s What Leaders Do  

R.J. Stsieczko  

For over 25 years BEI Services has been recognized as the world’s largest database of service metrics for the Imaging Channel. With hundreds of organizations, thousands of Technicians, millions of devices and billions of pages on the BEI Platform, the statistics we provide to our partners is unprecedented data; our data helps our customers understand and achieve best in class Profit benchmarks. Taking Control of Operating Cost has never been more critical to the future success of our customer's providing them the needed resources for budgeting their growth to continuous relevancy. It is from the knowledge of facts in our Trademarked Worldstats Database which allows BEI partners to improve by accurate measurement eliminating the emotional noise of complacency. https://www.beiservices.com/

Sales Leaders: The 3 P's Your Sales Reps Must Embrace To Smash Their Quota In 2018

Kudos to you, if your sales team is on track to meet or exceed their sales goals this year. Even if this year has been a bit challenging, now is the perfect time to make a few adjustments, tweaks and commit to a successful 2018. Set aside quality time to do some serious planning so next year you and your sales team obtain extraordinary results.

As you reflect and start working on your business plan for 2018, think about one word...

"TRANSFORMATION"

According to Wikipedia... Sales Transformation is a change management discipline that enables company executives to improve sales performance by aligning the resources that relate to sales, management, marketing and customer service, or improving sales talent and sales operations.

What are your plans to improve the sales performance within your sales team?

A simple way to think of sales transformation is moving from defining what is going to change to achieve sales growth to figuring out how to make the change stick. 

Sometimes change is the first step in turning your sales team around or giving them the big push necessary towards achieving success.

When it comes to transformation, don’t rely on your marketing or finance team, BUT when it comes to transforming, your sales organization matters more than any other department. Your business lives, dies, or thrives on your sales teams' performance.

What are you personally going to do to transform yourself and drive change within your sales team?

THERE IS ALWAYS WORK TO BE DONE

Only 57% of quota-carrying reps actually reach attainment. So, many your sales reps really aren’t the best and a good part of your sales team may be coming up short.

What is missed quota attainment costing you as the sales leader?

Will + skill = peak sales performance

Ultimately, isn't it part of your job as a sales leader to drive and create meaningful change in order to achieve meaningful sales results? But where do you start?

ADD THESE (3) SIMPLE P'S TO HELP YOUR SALES REPS SMASH THEIR 2018 SALES TARGETS

WHAT IS YOUR PURPOSE, PLAN AND GOAL FOR 2018?

I am quite confident you along with the other leaders within your organization can explain your corporate vision, mission, purpose, plan and goals. My question and challenge to you... Can the same be said for your sales reps? Can they explain their vision, mission, purpose and their plan?

THE FIRST SIMPLE "P" - PLAN

What are you waiting for? Create the environment now to successfully motivate, manage and educate your sales reps to grow their mindset and skill set. Do not wait! Become proactive and take massive action to insure their success.

Help them to create their 2018 business plan. Start by having them answer the following questions...

  • What is your plan to grow your business by xx% in 2018?
  • What are you going to do to enhance your attitude, skills and knowledge?
  • What are you going to do to enhance your mindset and skillset?
  • What support do you need from management?

Schedule with each one your sales reps the time necessary to personally review their answers. As you listen, with encouragement let your sales reps know you will be working with them to ensure their plan for 2018 is attained. Ask them second level questions such as...

  • What steps are you willing to take to insure your success?
  • What are you willing to commit to in order to insure your success?
  • What is your tolerance for getting uncomfortable?
  • What will this mean to you?
  • Where will I be at the end of 2018?

THE SECOND SIMPLE "P" - PROMOTE

How are your sales reps perceived by your clients? How are your sales reps perceived in the marketplace by your future clients? Sales leaders, it is imperative... your sales reps must become proactive in how they promote and market themselves.

How do you expect your sales reps to get noticed when no one in the marketplace knows they exist?

If you want your sales reps to crush their numbers and exceed their quota you must allow them to promote themselves. This isn't bragging about their tenure in the industry, how many times they made the president's club trip or how great of a company they work for; this is about positioning your entire sales team as subject matter experts in your marketplace.

It starts with having them build their brand presence and no other has built a brand presence through self-promotion than the one and only Grant Cardone.

"Promote yourself until people know your name and your face. Promote until they know you as a threat. Keep promoting until they know you as the leader in your space. Promote yourself until your competition is no longer threatened by you but finally admires you and wants to collaborate with you."
Grant Cardone

Your sales reps self-promotion begins with building their brand on LinkedIn. My challenge to you and your entire sales team, your sales team must become better marketers as well as better sales reps as their sales funnel and bank account will love them for it.

THE THIRD SIMPLE "P" - PROSPECT

Sorry sales leaders, ask any one of your sales reps their strategic plan for prospecting in order to develop NEW BUSINESS and listen for stone cold silence. Strategic and well planned out business development, where has it gone?

Think about this one and let it sink in for a bit...

How would your sales team crush quota in 2018 if more than 50% of your client base decides not to purchase anything new?

There is a great study out by Richardson, inside the 2016 Selling Challenges Study; they surveyed more than 400 sales professionals and revealed the top three prospecting problems salespeople are grappling with today:

  1. Identifying triggers/sales signals that indicate issues they can resolve
  2. Identifying target accounts
  3. Qualifying prospects

Technology is driving change and so should your sales teams approach to business development.

Prospecting unfortunately has become a lost art. It has to be taught, nurtured and coached to by sales leaders. Yet in most businesses today, it’s rare that anyone teaches salespeople how to effectively prospect. 

Create a plan with each one of your sales reps to prospect for relationships. Done properly, it delivers higher sales, increased productivity, greater profits, and an exceptional customer experience. Relationships built on trust and confidence makes buying from your sales reps easier for every prospect they cultivate.

TIME IS NOW FOR ALL SALES LEADERS

To have your sales reps crush quota in 2018 you must develop a change maker mindset. You are the sales leader! You must to set the example for others to follow. You must build something bigger than the walls of your own ego. You must become vulnerable. You must set aside your ego and reach outside of your silo to integrate the three P's of planning, promotion and prospecting.

I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way!

In 2016, I was recognized by ENX Magazine as, “The Difference Maker,” as someone who is making a difference inside the B2B office technology sector. I am passionate about helping sales reps succeed in creating their online brand image

You can find more advanced training material inside the Social Sales Academy website.

I appreciate getting the opportunity to share my LinkedIn stories. Integrating the use of LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them tell their story and communicate it out by integrating the use of social media. You can follow me on LinkedInTwitterSocial Sales Academy and on my podcast by clicking on Selling from the Heart.

 

This Week in the Copier Industry 10 Years Ago (Third Week of November 2007)

Kinda hard to believe that the Canon imagrePRESS 7000v is now ten years old.  Man does time fly by. Speaking about time flying by, we're into the last six weeks of 2017 also.  Work hard because if you're not someone else is outworking you.

Enjoy the threads from ten years ago this week on the Print4Pay Hotel

Weekend Copier Notes from 11/18/07

market worldwide, the fact that it is a Korean company apparently gives it handicap it can not overcome. - Sharp announced it has renewed its GSA contract with the U.S. Federal Government on Schedule 36 through 2011. - IKON won a bid to install a Canon imagePRESS C7000VP, a Canon imageRUNNER Pro 7110VP (relabeled 110ppm Kodak DigiMaster production b/w unit) and an IKON CPP650 (relabeled Konica Minolta bizhub PRO C6500) to Provide LLC, a printshop in Newark, Delaware. - IKON announced it has
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Global Imaging Acquires Image Quest Inc.

service document management systems such as printers, copiers and multifunction devices; network integration services; and electronic presentation systems. As an office technology dealer, Global sells products from various suppliers including Xerox, Sharp and Konica Minolta. Xerox acquired Global Imaging earlier this year and operates it as a wholly owned subsidiary within Xerox's North American operations.
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Hughes-Calihan sold to Konica Minolta

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Just got this from a friend who is a Sales Manager..."Things ARE a bit different here… Although we are and will be Hughes-Calihan, it is now a wholly owned subsidiary of Konica Minolta. They will be closing the direct KM branches in AZ and NV, and folding them into us in April. We no longer offer Lanier… This is pretty big news. They are (were) a very big Lanier Dealership with 6 offices in AZ and two in NV. Art, you may want to post this on the Konica Minolta Board.
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RICOH INTRODUCES THE AFICIO SP 1000SF

Aficio SP 1000SF is $315.00. To learn more about Ricoh’s full line of products, please visit www.ricoh-usa.com . About Ricoh Americas Corporation Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company Ltd., the 71-year-old leading supplier of office automation equipment and electronics, with fiscal year 2006 sales in excess of $17 billion, an 8.4 percent increase over the previous year. Ricoh Americas Corporation directly or through its network of
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Color, Services and Technology Fuel Xerox's

notably through its acquisition of Global Imaging Systems. Global Imaging focuses on the SMB market through 22 regional core companies in the U.S. that sell and service document management systems. Mulcahy noted the combination of specific products aimed at the SMB market coupled with 1,400 additional "feet on the street" now selling Xerox products is having an immediate pay-off for the company. In addition, much of Xerox's 10 percent year-to-date growth in developing markets has been fueled by SMBs
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Re: RBS Continues to Dump Machines & Make Dealers Look Bad!

I work for RBS as wide format specialist, I hit my numbers selling wide format, and that quote is impossible. It's below cost, not including networking, delivery, toner, etc. No need to fire this guy, he can't make a living selling like this anyway. Some offices (and dealers) don't have anyone that understands wide format, and will try to sell them at a cut price to keep a good customer and keep someone that knows wide format out of the account. I've picked up nice business selling B2C and B&W
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Re: Sales Tips

Your Competitive Advantage Selling Your Unique Attributes What's your competitive advantage? You can turn those cold calls into warm calls by explaining to your prospect just what makes you unique, different and better than the competition! The best way to explain a competitive advantage is by first talking about what it is not. "We give great customer service" is NOT aunique competitive advantage. Every company in the world makes this claim - whether it is true or not. This type of line is
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Re: CLP240d & Adobe Illustrator

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You can get it from the Savin site. Your looking for the 2525/3030 (E-3000) PPD for the MacOS X (Ricoh calls it an E-5000 but it’s the same). No additional hardware is needed. I used it in a PC environment so I can’t tell you for sure it will work with a MAC but I don’t see why not. Postscript is Postscript. Good Luck.
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Minnesota Printer Buys Six Anicolor-Equipped

valuable competitive advantages. Demand is particularly high in the U.S., Germany, Switzerland and the U.K. This year, Anicolor technology won the prestigious U.S. PIA/GATF Award for technological innovation. Last year, it won Deutscher Drucker magazine's annual innovation award. First Four Presses Up and Running The U.S. print shop Taylor Corporation, based in North Mankato, Minnesota, has already ordered six Anicolor presses. Four of these units are already in use, while the other two are to
Member

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Re: IKON looks interesting to H-P for purchase

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It would make sense, it's obvious all other efforts to make inroads into the copier world have failed miserably and perhaps after seeing Xerox buying Global to finally make the down the street work for them, HP sees the light.
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Re: How I got Hosed!

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That Sucks. I can't say that we haven't seen screw-ups like that before where I am but the sales rep wouldn't be on the hook for the missing equipment. We have a specific return request form. If we fill it out correctly and it doesn't get picked then the reps in the clear.. Except any possible damage control with the customer. In spite of that ... Try to have a Happy Thanksgiving....
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Re: Ricoh Web Resource Sites

Found this link today! Ricoh Production Printing Portal
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Re: Hughes-Calihan sold to Konica Minolta

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likely a trend that will continue. Albin, another large KM owned "dealership" out of Detroit has just purchased a small and failing KM dealer in South Bend. As a KM dealership here it should be interesting to see what effect they will have in the marketplace. I love the KM line, especially the 60ppm and up b&w and the color. We also have Canon, so we shall see.
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Re: RBS Continues to Dump Machines & Make Dealers Look Bad!

If you have a signed contract and RBS quotes a lower price, you have grounds for a law suit. It's considered unfair business practices and tortuos interference. Your dealerships laywer should send a letter to Ricoh's legal council seeking compensation. The last thing they want is a lawsuit.
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Re: Hughes-Calihan sold to Konica Minolta

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Legally Lanier/Ricoh will give Hughes-Calihan about three years of support. It doesn't leave Ricoh with many choices for dealers in AZ and NV. Ricoh is not exactly in love with IKON. Ricoh is currently building it's own direct branches in AZ and NV.
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Re: RBS Continues to Dump Machines & Make Dealers Look Bad!

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Art, I agree with the Professor. I have consulted with my father, who works in the class action lawsuit business, and he indicated we (independent dealers) may have grounds for a class against Ricoh Direct branches. The area is very gray but I don't think they want to hear that a large group of independents dealers are seeking compensation for questionable business practices. RBS is in our backyard now and they are very predatory with their pricing (and they deliver very little in terms of
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Re: RBS Continues to Dump Machines & Make Dealers Look Bad!

I just looked it up: Predatory pricing (also known as destroyer pricing) is the practice of a firm selling a product at very low price with the intent of driving competitors out of the market, or create a barrier to entry into the market for potential new competitors. If the other firms cannot sustain equal or lower prices without losing money, they go out of business. The predatory pricer then has fewer competitors or even a monopoly, allowing it to raise prices above what the market would
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Re: RBS Continues to Dump Machines & Make Dealers Look Bad!

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wideformat, you are so right. it is a completely different animal and most dealerships don't really do it right. I was with a dealership that was sold on marketing the wide format product and because of the way they set up the comp program the rep and the manager made the same spiff whether it was sold at retail or salesmans outcost. given that there was no incentive to do anything than just place the box.
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Re: CLP240d & Adobe Illustrator

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Savin Downloads The engine in the CLP240d is basically the same as the c3535/c4540. So go to the color multifunction drop down and select the C3535/c4540(E-5000) click go. Scroll down to the Mac OSX section and download the PPD Installer. The ppd installer contains the "driver". Run the ppd installer on the Mac just you would to install any printer on the MAC. Basically the MAC thinks it printing to a C4540 with a fiery (postscript) but its not. It's really a CLP240d. As far as the CLP240d
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Re: Gas Price Check

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$3.39 in Orange County...I've been at Ricoh training all week.
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MP C2500spf Slow printing from MAC!

Slow printing from MAC, especially Vectorworks and sometimes the MP C2500sp freezes, any idea? This is all I got from Ricoh: PostScript 3 Open [Printing Preferences], and then click [Advanced]. In the [PostScript Output Option] box, click Optimize for Speed.
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Need a dealer in Peroria, Ill

Need a dealer in Peroria, Ill, to offer a maintenance agreement for a Ricoh 3035, doing about 30K per month! Please post here or email me art@p4photel.com
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Remembering our Copier Roots!

colleague, according to a book by John Dessauer. There wasn't. So Carlson (1906-68) invented one. It took years of research and experiments, but Carlson's method -- which he dubbed xerography -- changed the work habits of millions. Now office copiers are so common they are taken for granted. Fortune magazine once called copiers the most successful product in U.S. history. The company that marketed his invention, Xerox (NYSE:XRX) , XRX became so much a part of the lexicon that copies are often referred
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Printer/Scanner Unit

I have NEW in the box Printer/Scanner Unit for Ricoh Typ 3030 # model B767-57. Everything is complete. Dealer cost is around $943 Maker offer here or email to art@p4photel.com
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RBS Continues to Dump Machines & Make Dealers Look Bad!

RBS in New Jersey especially the Reps that handle Ocean County, New Jersey. Too make a long story short, we were in a very competitive deal with Xerox for a 240W back in May. We sold a 240W with a one roll feeder and plotbase print n scan for a low amount (I needed one more to hit my quota). I did the deal, did the training and moved on. Five months later RBS walks in and told them and they put it in writing that they sold there last 240W with a dual roll feeder, plotbase print and scan
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CLP240d & Adobe Illustrator

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Ran into a problem with a prospect printing to a Savin CLP240d where colors were incorrect. Printing from MAC OSX, Adobe Illustrator. Sent the file to my upline IT support and at first they were unable to recreate the problem. Then, they realized that they were using Creative Suite version 2 and the prospect has version 3. They were able to recreate the problem with version 3. Now they believe their is a shortcoming in the hardware and "they do not see any adjustments in the near future on this
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Ames Prints 3 Million Digital Color Pages In

Month Ames On-Demand Pushes Xerox iGen3 Digital Press to Unprecedented Level - 3 Million Color Pages in a Month. Company's four digital color presses lead to increased revenue, growth in custom book business. SOMERVILLE, MA and ROCHESTER, NY, Nov. 20, 2007 -- Ames On-Demand recently accomplished something no other print provider has: it printed more than 3 million pages in one month on a single cut-sheet digital production color press. The custom book publishing company produced the record high
-=Good Selling=-

The Real Reasons for the Race to Zero in the Copier Industry

After reading a recent thread on Linkedin posted by Dale Dupree the self-proclaimed “Copier Warrior” who is slaying high costs and conquering poor service. I thought it would be a great time to write about what’s driving the “Real Race to Zero in the Copier Industry”.

If you check out Dale Dupree’s profile page to learn more about him and what hes does to make himself unique and different in his marketplace.

Part of Dale’s comment below:

Copier reps are not out selling workflow strategies and basing an ROI around your business processes and how they relate to the device. And they’re definitely not selling the most important piece.

Instead, they tell you how #CHEAP they are first then they show you all the fancy facts about the machine, half of which you’ll never utilize and most you don’t even understand.

My response

Interesting to say the least. I have 37 years experience in selling copiers. Geesh, that's a long long time. The blame for the cheap price game is directly related to a couple of facts. I do not disagree with Dale's statement, but would like to enlighten all on how we got to where we are.

First

First one,  is revenue quota's on salespeople. In essence in to get to the bonus levels you need to hit the quota gates, if you don't, the basic commissions and salary can't or won't pay the bills. Thus, the high turn over in the industry today.

Years ago, there were mostly GP (gross profit) commission plans, you had to hold margin in order for a good commission, thus you had to hone your craft and skills of building relationships, selling ROI, prospecting and developing a great business acumen.

Workflows is a great talk track and that’s all it is until you can find pain points. Yes, on every appointment those good salespeople are looking for those pain points. But, in many opportunities, those pain points don’t exist or there is no exciting feature that will increase productivity for the end user. Alas, when that happens it’s more about getting the best price, the best service and the best quality for the lowest price. Which is impossible, yet prospects still try.

Second

Secondly, most (not all) dealer principals could not give a rats ass about how much money you (the salesperson) make. Only if you started to make more than they did.

A rep could meet his or her quota each month, make zero GP and the principals are delighted. That’s because their margins are already built into the SRC (sales reps cost). If you make more GP, then you’re adding tons of profit to that bottom line for that rep. Many of the better reps who generate decent GP are then subsidizing the salespeople that don’t perform as well. I’m not stating this is a bad thing, just the way it is.

Third

Thirdly, most of the very good reps (ones that sold on GP) always stayed in the dealer community and most (not all) never went into managers positions because they were doing quite well with doing what they do best which goes back to the skills of building relationships, selling ROI, prospecting and developing a great business acumen. Thus, most sales managers were not great salespeople but were capable of following directions and making a plan to hit their revenue each month and quarter. Many of these  managers promoted selling the devices at SRC and spun the tale of upgrades as the future of a recurring revenue stream. “Just think in three to five years you’ll be able to sell this account again and make a profit”. Yup, all well and good intentions until that company is out of business, moved away, was bought by someone else, your contact left, your contact died, the company was bought by another company.”

After a few years, most sales reps did not see the light at the end of the tunnel with that method of selling at cost and then left for greener pastures.

Lastly

The manufacturers are also to blame for some of the unrealistic quota’s that are placed on dealers. In order to meet those quota gates and to get those backend cash incentives (which has turned into an addiction for most) dealers had to move boxes at any cost because the backend incentives are so high.

Then new comp plans were created to incent sales reps to sell @SRC, thus any sales rep would realize they could make more commissions selling at SRC rather than selling with a Gross Profit.

All I’m saying is that it’s not just the salesperson, there is much blame to spread across the entire industry. I for one believe it’s too late for change here in the US copier industry. No manufacturer is going to lower their quota levels and tell the dealer to sell to higher GP. Their business plan has nothing to do with your business plan.

Selling copiers aka today is much more about knowing when and where you can make GP, what you can take and what you can’t take, where you can win and where you can’t. For those of us that are in major market areas, we have to fight every day with every direct branches that is selling at dealer cost or below.

Yes, learning to sell value is much needed, but when your device is twice the cost of the direct branch, that turn can turn a head or two. The prospect then thinks, “I can go to this dealer and pay twice as much rather than going to direct and paying half the price. “ It’s all about the comp plans!

If you’re fortunate to be with one of the megadealers in the major market areas, then as a salesperson you have a leg up on all of your competitors because of mega dealers huge buying presence with the manufacturer.

Late last year, I heard from another dealer principal that was planning a one million dollar purchase with a manufacturer. The manufacturer offered 90 points off of LDC (low dealer cost). Not sure if the deal went or not, but at 90 points I’m doing that deal. Think about the cost of those copiers. If the dealer made his usual margins,  then the cost to the end user was closer to the wholesale cost that another dealer would pay for the same box. It’s insane what goes on.

I firmly believe that Japanese have honed their manufacturing skills so much over the last thirty years that the cost to manufacturer a multi-functional copier is 5-10% of the MSRP.

If you’re in a secondary market, that type of market usually doesn’t have as much direct pressure then you’re in a much better place. You can hold more GP because there is not the pressure of every manufacturer that’s trying to dump a box.

If you’re in a tertiary market, then my hats off to you as a salesperson and you must be living the good life! I have visited a few of these markets in the US and those reps are doing quite well. No direct pressure, maybe two major dealers, no price dumping, low cost of living. It’s the Atlantis (not to be confused with Atlantic) of copier sales.

So, that was kind of a long rant about giving crap away and selling value. Remember don’t blame the salesperson, put the blame on the entire industry.

It's the 80/20 rule. Eighty percent of the reps could or will not care, twenty percent of the reps are the ones that do care, do make gross profit, make a nice living. I'm just glad to be part of that twenty percent.

-=Good Selling=-

New Jersey Print Shop Selects Pre-Owned Ricoh MP W3601SP vs KIP 3000

New Jersey Print Shop Selects Pre-Owned Ricoh MP W3601SP vs KIP 3000





2017-11-10_12-19-23Buy a pre-owned wide format multi-functional KIP 3000 or buy a pre-owned Ricoh MP W3601SP from an Authorized local dealer?

That was the scenario that I ran into a few weeks ago with a new prospect.  I can’t blame prospects for searching the web for to get the most bang for there buck.  However, with wide format multi-functional devices there can be many pitfalls to buying for the lowest price.

Our Ricoh MP W3601SP offered a dual roll feeder.  The dual feeder option is hard to find on pre-owned Ricoh MP W3601SP’s because at the time of the ordered you could order only a single roll feeder or a dual roll feeder.  Since the dual roll feeder were more expensive, there were many more orders for the Ricoh MP W3601SP with in the single roll configuration.

The single roll feeder can’t be converted to a dual roll feeder.

Our strengths going in were these:

You can read the rest of the story here.

But, I need to tell you more about the site you are going to.  The site jerseyplotters is my site. I pay for it, I maintain it, I write the content for it and I generate leads from the site for wide format devices.  Yes, it has taken some time to develop those leads  since I don't write as much content for jerseyplotters as I do for the Print4Pay Hotel.  But, that's one thing we all have is time.  Just don't watch the one sports game, one movie or one Gold Rush episode and you'll have the time.

If interested you or your dealership can have a site like jersey plotters where the content is written for you. It's a turnkey site that will develop lead after lead after lead.

If interested please email jesse@pahoda.com and he can explain how this works.-=Good Selling=-

What Veterans Day Means to Me

I guess first and foremost I remember those of my family that honored the call of their country.  My father,  that was stationed in the South Pacific during WWII, and my grandfather that served during WWI. Then most recently my son that served in the Army National Guard.

I also remember meeting many other Veterans that had served in Vietnam as I entered the workforce after High School. 

I understand that our country could not be what is today with out the sacrifices of all who have served in the last two hundred and forty two years.  

Thus, I'd like to thank all of our Veterans and all who are serving for keeping those of us at home safe and secure. 

 

Taking Back Control of the Leash

I was looking out the window to the small dog park below. In the park, a Boston Terrier was running after a squirrel. His leash was free from his owner’s hand, his owner running in a zigzag manner after him trying desperately to catch the leash. The Leash flying in the wind as the dog ran faster and faster toward the squirrel, a squirrel who was quickly reaching the busy downtown roadway at the edge of the park.

Sometimes the leashes business owners have on their Operational Cost are temporarily dropped or are pulled from their hands. Either way losing control of cost is as dangerous to a business owner as a busy street is to a dog in a frantic run to catch a squirrel. Running after the leash to get control is a matter of life and death for both the Dog and the Business Owner.

Why does the way it is now become the way it will always be? What forces cause any owner to become ok with something when they know things can be better? Or do they have the data to know what needs improvement? In today’s fast, moving business world knowledge is mandatory for making quick decisions. Today organizations must continuously improve. This ability to continuously improve is the greatest advantage many new companies have over their legacy competitors. Data and the ability to understand how to mine that Data is creating new competitors, transforming industries, disrupting others, and will untimely destroy some.

Today’s new business leaders don’t see Data as pain or a workflow they need buy-in to implement. Today’s new leaders understand the old management style of emotions over facts and this is how we always did it management is counterintuitive to the ability to adapt to markets at speed required. Today whether you lead a new company or a legacy organization without implementing a Data strategy and speed to action policy you will be left behind.

If your organizations have had the same business practices for more than five years, let alone ten or twenty years. It’s time to shake it up; it’s time to grab the leash you dropped when there was no threat of the dog running in the road. It’s time to understand the true impact of the changes which have impacted every industry, it’s time to implement programs using data, and most importantly it’s time to take control of your business operations. The best way to improve the bottom line is to capture back every cent of wasted operational cost. Too many organizations focus on selling their way out of bad management. What if instead they had excellent operations and fed the bottom line by eliminating the waste above the line, what if they put equal emphasis on hunting for profit as on the hunting for revenue?    

Sometimes new energy is needed. Stop believing that the way it was is good enough to continue as the way it can remain. My last question is this. Why is it that nothing is the same in what we do, but some still insist that how they do it should not change? Leaders are the only ones who will grab the leash as the runaway management heads to the dangers of the cars in the street. The times of thinking one has time for status quo is over. The new leaders have teams which continuously improve they improve because they understand how to manage from data while their legacy competitors continue nurturing teams who fight to remain the same.

If you’re in the Imaging Channel, let BEI Services help. The service operation of the Imaging Channel is a treasure chest of profitability if you control your cost and managing by our data will put the Leash back in your hand. https://www.beiservices.com/

R.J. Stasieczko         

I.T. Sales Leaders: How Are You Coaching Your Sales Team For Success In A Digital Business World?

"We will continue to see a convergence of the digital and physical world. Those who conquer that trend will be market leaders"
John Phillips, SVP of Logistics, Pepsico

Digital evolution has changed how organizations conduct business. Disruption is everywhere as change is happening all around us. Your clients and prospects now have new ways of communicating using social media, forums, product and peer reviews. They gather real-time information on your products and services as they engage with businesses in real-time using mobile phones and more.

The educated buyers of today, now research your business, your sales reps and competitors at the click of a mouse, reading reviews and seeking out advice without ever leaving their desk.

Like it or not, in the digital first world, your company's online content quite possibly are your sales reps. If they aren't providing the kind of online information your prospects are searching for, you may lose out on potential sales opportunities.

How are you preparing your sales team for success in a digital business world?

"Technology-based innovation is arriving faster than most organizations can keep up with. Before one innovation is implemented, two others arrive," said Daryl Plummer, vice president and Gartner Fellow, Distinguished. "Speed of change will require variability of skills and capabilities to address rising challenges." 

Question for all technology leaders...

Are your sales reps walking, talking and acting like technology savvy sales reps or are they operating with an analog mindset in a digital business world?

How are you developing the skill set needed for your sales team to smash their sales targets?

TECHNOLOGY + RELATIONSHIPS = BETTER SALES

Are you helping your sales team adopt and adapt new tools to help them eliminate sales growth bottlenecks? Sales leaders who want their sales teams to connect with B2B buyer must empower them through useful and transparent engagement. 

Many sales leaders of today cut their teeth and grew up with traditional prospecting methodologies, generating leads in person at conferences, networking events and using the phone. Folks, traditional is still alive and well but digital aspects of selling requires an entirely different skill set and mode of engagement.

For your sales reps to reach prospects in meaningful ways, they must be mobile and digital savvy; becoming a student to their online consumption and communication patterns.

This doesn't mean traditional aspects of prospecting along with the relationship building component is any less important. If anything, relationships are all the more vital in an increasingly crowded marketplace. When all offers inside the buyers mind appear equal, they in turn, tend to buy from people they like and trust. However, your sales reps must begin potential relationships where their buyers hang out as a majority of them begin searches online.

This means new buyers are coming to the table more highly qualified than ever before. However, because buyers have already done their homework, they have little patience for sales professionals who aren’t complete experts in all of the details of their products and services.

3 SIMPLE WAYS TO DEVELOP A DIGITALLY SAVVY SALES REP

Think about this for a moment...

  • How can your sales team become a business partner on behalf of your clients?
  • How can you redefine their role inside a digital business environment?

GUIDE THEM TO CONSTRUCT THEIR ONLINE PRESENCE

I encourage you to look at each and every one of your sales reps LinkedIn profiles then pretend you’re a potential client and ask yourself...

  • Are they presenting themselves as helpful experts?
  • Are they capturing their target audience with value centric messaging?
  • Are they clearly explaining your services?
  • Are they providing educational content?
  • Are they clearly explaining why someone should meet with them?
Would I buy from my sales reps based upon how they've positioned themselves online?

Buyers are increasingly googling not just the company, but your sales reps before a sales meeting. More than likely, they will also reach out to their networks, or better yet, they may open up the digital business door; your sales rep's LinkedIn profiles. What’s behind their LinkedIn door could determine their future sales success. Repeat after me the word, “vet”… Get it?

Personal branding is about taking control of the messages your prospects and clients get back. I guarantee, if your sales reps don’t control these messages then someone else will. I recommend a great article by Michael Simmons, How To Bulletproof Your Reputation In The Digital Age. Online reputation platforms help others understand who your sales reps are and what they are all about.

Your sales reps must convey how they can help as opposed to telling everyone what they sell.

If their LinkedIn profile is designed around them, your entire sales team is missing a golden opportunity to make a great first impression.

Successful sales reps create their unique brand and rise above the noise! Think about the following: “How do your sales reps differentiate themselves enough so that prospects want to talk to them and not feel they are getting the same story they hear from every other sales rep?”

GUIDE THEM TO CURATE CONTENT ONLINE

A digitally savvy sales rep is relevant by becoming part of the buyer's decision making journey. They can do so by sharing and curating quality content as they help the buyer become educated about the business issue at hand which may result in how your company can actually help solve their concerns.

As part of their prospecting approach; relevant and educational content does drive conversation with the modern digitally driven B2B buyer. Successful sales reps integrate the use of content as an additional method of communication along with email, phone and other prospecting strategies.

In cases where sales and marketing may not be aligned, guide your sales reps to take ownership by building a digital library of content which can then be used to teach and tailor their audience (prospects and clients) throughout the buying process.

GUIDE THEM TO SOCIALLY LISTEN

The business environment is constantly changing. When your sales reps aren't paying attention to what their audience is saying, your current clients and prospects; they're basically giving key information to your competitors. What are your prospects pain points? What do they love about your sales reps, their service experience and your company? What are those in your industry talking about? What are potential clients taking about?

For simplicity sake, social listening allows your sales reps to leverage social media tools to monitor, track and uncover information which allows them to open up and engage in conversation as another form of prospecting - social prospecting.

Social listening augments prospecting by providing your sales reps with great intelligence tools. Social listening can be used to:

  • Help understand the marketplace or sales territory
  • Help understand the competition
  • Help understand your clients
  • Help understand your prospect
  • Help to provide great customer service

Social listening provides the tools to help your sales reps gain better insight into what their targeted prospects and more importantly your clients are thinking. This allows them to be in better position to open up conversations to deliver what they need, when they need it.

We all know if your sales reps aren't opening up new conversations then we know what happens to their sales funnel - it dries up! It is about learning new ways to enhance their sales funnel.

SURVIVE AND EVOLVE

A digitally savvy sales rep should be someone who guides the buyer in their decision making and buying journey. I think they should educate, help negotiate, consult, seek solutions, provides post-sales services and manage the relationship as a whole.

The main point is that the digitally savvy, technologically enhanced sales rep has mastered the skills around traditional business development by blending in more modern methodologies to conform to the way the buyer interacts in their daily life, as they use technology to make their purchasing decisions.

I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way!

In 2016, I was recognized by ENX Magazine as, “The Difference Maker,” as someone who is making a difference inside the B2B office technology sector. I am passionate about helping sales reps succeed in creating their online brand image

You can find more advanced training material inside the Social Sales Academy website.

I appreciate getting the opportunity to share my LinkedIn stories. Integrating the use of LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them tell their story and communicate it out by integrating the use of social media. You can follow me on LinkedInTwitterSocial Sales Academy and on my podcast by clicking on Selling from the Heart.

This Week in the Copier Industry 10 Years Ago (Second Week of November 2007)

The one thread below reminded me of a recent appointment with a healthcare account.  So, much for FAX is DEAD, right?  Seems health care still needs and loves faxing. I'm guessing it's because faxing is still the most secure way of sending a document or maybe it's because it's just easier compliance for HIPAA.  What ever the reason, FAX is NOT Dead with healthcare.

On a recent healthcare install, I was asked if our Ricoh device could do a fax broadcast with the LAN Fax. I stated yes in can, and then asked why they wanted the fax broadcasting.  They stated that they are using a fax broadcasting service and are paying $75 per broadcast, and they were doing 4 broadcasts per month.  Dang, I blew it, I was not aware of this and if I was I probably could have added more GP to the order.  In any case,  whenever I'm in that type of account, I'm going to ask about fax broadcasting all of the time. 

If you're interested in knowing what type of healthcare account, please send me an email and I'll tell you.  apost@p4photel.com

Re: Kyocera Mita America Adds Two New High-Performing, Cost-Effective Document Imaging So

28, 2007 10:08 AM Show Post progoffice Full Member Posted October 31, 2007 02:44 PM Hide Post the 25pg customer doesn't care about total cost of ownership.they will pay 3-4k,that's it.with the xerox-global deal,kyocera has fallen asleep with their pricing while ricoh,canon and the rest of the bunch have adjusted downward Posts: 12 | Registered: March 12, 2007 Ignored post by progoffice posted October 31, 2007 02:44 PM Show Post scoful Senior Member Posted November 08, 2007 07:03 AM Hide
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Konica Minolta Unveils Two New Color AIOs to Cater to the Increased Printing Workflow

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bizhub C10/C10X Series Offers Attractive Upgrade Opportunity from Single-Function Devices and Black & White Laser Printers; Series Supports Windows Vista RAMSEY, N.J. – November 6, 2007 – Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies from the desktop to the print shop, today announced the introduction of the bizhub C10 and bizhub C10X color laser All-in-Ones (AIOs) that cater to the increased printing and
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RICOH’S ANN MOSER NAMED BEST EXECUTIVE IN

Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Selling Power Sales Excellence Awards. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com . Presenting sponsor of the 2007 Stevie Awards for Women in Business is Infiniti. Supporting sponsor is JetBlue. Media sponsor is Pink magazine. The Business
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Ricoh Digital Duplicator DX 4640PD Web Ex Dealer Training REMINDER

are as follows: Please log on at one of the time designated to you. Step 1: Type http://ricoh.webex.com (Do not have to enter www.) Step 2: See Duplicator Product Training - click Join Now. Step 3: Type in your name Step 4: Type in your email address Step 5: Password is "duplex" Step 6: Do not touch the keyboard for 30 seconds and you will be able to see a welcome screen shortly. We want to open the lines of communication to our dealers and sales reps using this email address and the phone
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CANON U.S.A. INTRODUCES NEW imageCLASS MF7400 SERIES MFPs FOR SMALL BUSINESSES AND OF

LAKE SUCCESS, N.Y., November 12, 2007 – Canon U.S.A., Inc., a leading provider of office imaging solutions, today introduced the latest additions to its award-winning imageCLASS product line, the imageCLASS MF7480, MF7470 and MF7460 laser multifunction products (MFPs). The new imageCLASS 7400 series provides ‘big office’ workflow capabilities at a ‘small office’ price tag, enhancing the productivity of burgeoning workgroups and busy small office environments. The Canon imageCLASS MF7400 series
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Sales & Service opportunities

Just wanted to introduce ourselves to the group...we are a recruiting firm that focuses exclusively within the office equipment industry. We have clients across the country, and our focus is only on the office equipment/document management industry. As most of you know, there is tremendous demand for quality, experienced industry talent - on both the sales and service sides of the business. And our clients are looking to grow their businesses by adding the top local talent from within the
Topic

Kyocera Rumor!

Heard from a well respected source that Kyocera will be eliminating its wide format systems. Has anyone else heard this??
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Does Ricoh Needs a Non 11x17 Turbo MFP?

In a poll from December 9th in 2005 on the P4P Hotel, this question was asked of our members. Question: Let me know if you have sold against the HP 4345 MFP?78% responded that they have run up against this machine. Which leads to the question below.
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new Ricoh SP1000SF.

Ricoh is pleased to announce the introduction of the new Ricoh SP1000SF. The Aficio SP 1000SF is our entry level, laser printing multifunctional digital system offering 4-in-1 capability. Out of the box, it provides digital copying, printing, full color scanning, Super G3 faxing, and a standard USB Flash Drive Port. The print engine incorporates an All-In-One toner cartridge. The SP 1000SF features 16 page-per-minute copy/print speed and a maximum paper capacity of 250 sheets to streamline job
Reply

Re: Does Ricoh Needs a Non 11x17 Turbo MFP?

Neal: We are selling the sammy model and authorized for Muratec, however from what I heard there are a few issue with both devices, wouldn't it be nice for a copier manufactuer to develop a no 11x17 device that ran at high speed and had a low cpc?
Reply

Re: Does Ricoh Needs a Non 11x17 Turbo MFP?

Neal: Point well taken, however how do we compete with the HP if you do not have the the Muratec or the Sammy? Or how do you compete with Xerox that has the souped up model of the Sammy. I think non 11x17 will gain in popularity, and the soon to be introduced 55ppm mfp from Sammy should prove to be interesting...we'll see.
Reply

Re: Leads in Texas

AutoRevo Ltd. Dallas, TX -- It provides on-demand software for automotive dealerships marketing and selling cars online. Updated on: 11/8/2007 SecureLogix Corporation San Antonio, TX -- It provides solutions that secure enterprise telecom resources from attack and abuse and simplify voice network management. Updated on: 11/6/2007 Motion Computing Inc. Austin, TX -- It provides tablet PCs and accessories for the health care, government and field sales and service markets. Updated on: 11/5/2007
Reply

Re: Does Ricoh Needs a Non 11x17 Turbo MFP?

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just relabel the Muratec
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Re: Leads in Illinois

Aero Products International Inc. Schaumburg, IL -- It produces air-filled bedding products under the AeroBed® brand. Aero Products International Inc. 1834 Walden Office Square Third Floor Schaumburg, IL 60173 Phone: 847-485-3200 Fax: 847-485-3954 http://www.aerobed.com Tim Horne President and Chief Executive Officer James Kopp Senior Vice President of Global Sourcing and U.S. Operations Brian Parent Sales Manager Updated on: 11/8/2007
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Re: Leads in Missouri

Synergetics USA Inc. O'Fallon, MO -- It designs, manufactures and markets medical devices for use in ophthalmic surgery, neurosurgery and other health care applications. Synergetics USA Inc. 3845 Corporate Centre Drive O'Fallon, MO 63368 Phone: 636-939-5100 Fax: 636-939-6885 http://www.synergeticsusa.com Gregg D. Scheller President, Chief Executive Officer and Chairman Dave Dallam Executive Vice President of Sales and Marketing Pamela G. Boone Executive Vice President and Chief Financial
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Re: Ricoh Rumor!! New Strategy?

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Sorry Art, I guess I was a little vague in my explanation. I actually scanned the test sheet into my PC with our 3800cmf at 300dpi then just sent it as a print job to the Samsung. So far we haven't been given a price on the memory upgrade. Still waiting for it. We're gonna let Muratec figure it out on their time and money first before we go buying a bunch of memory boards to correct this problem. I'm sure Al at Muratec will get back to me soon on this one. He's usually really good at
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Re: Leads in Arizona

The Inventure Group (formerly Poore Brothers Inc.) Nasdaq SNAK number of employees: 271 what it does It manufactures and markets snack foods under owned and licensed brand names. industry manufacturing contact info The Inventure Group (formerly Poore Brothers Inc.) 5050 North 40th Street Suite 300 Phoenix, AZ 85018 Phone: 623-932-6200 Fax: 602-522-2690 http://www.inventuregroup.net 11/5/2007 - Announced a new Vice President of Sales expand to see all events opportunities potential
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Who Should I Buy from an Authorized Dealer or Direct Branch?

one manufacturers solutions and the company that change on a dime when your needs change. Typically you should ask some key questions from your sales person or your service person. arts blog
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Need Everones Input for a Solution for Client

Ok, here we go: I have an existing customer that is using a 4410nf for incoming faxes, all incoming faxes are forwarded to his email as pdf via scan router (company has about 30 employees). He then opens every fax, views, changing file name, distributes to appropriate people and then saves ob his server. They have folders for all current and past jobs. He still wants to view any faxes even with a new solution. His dilema, is the constant file saving and renaming. he is ok with distributing, but
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Need everones help for this solution!!!!

Ok, here we go: I have an existing customer that is using a 4410nf for incoming faxes, all incoming faxes are forwarded to his email as pdf via scan router (company has about 30 employees). He then opens every fax, views, changing file name, distributes to appropriate people and then saves ob his server. They have folders for all current and past jobs. He still wants to view any faxes even with a new solution. His dilema, is the constant file saving and renaming. he is ok with distributing, but
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MP C2500spf Slow printing from MAC!

Slow printing from MAC, especially Vectorworks and sometimes the MP C2500sp freezes, any idea? This is all I got from Ricoh: PostScript 3 Open [Printing Preferences], and then click [Advanced]. In the [PostScript Output Option] box, click Optimize for Speed.
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You gotta read this from Key Leasing!

. The threshold for requesting financials will be more strictly administered with a cut-off of $150k. This includes deals where total exposure for a specific lessee exceeds $150K. I just wanted you to be aware of these changes. This certain is not permanent but something that is necessary at this time to ensure the overall health of our leasing portfolio. Thank you, Regional Sales Manager Key Equipment Finance
-=Good Selling=-

Car Dealerships Discover the Key to Luxurious Customer Service

Car Dealerships Discover the Key to Luxurious Customer Service

print4payhotel_bannerad_300x150_pix_2017 updated 9-13-17Higher State Technology, a managed IT service provider, helped two major regional Lexus dealerships implement DocuWare. The dealerships gained total control of their data and reconfigured their filing rooms into luxurious spaces that improved the waiting experience for their customers. They digitized documents including vehicle sales documents, repair orders and more to allow staff from both locations to have quick immediate access to customer information. As a result, they were able to improve records management, efficiency and customer service.

Higher State Technology is an IT service provider that bridges the gap between business needs and IT resources for small and medium sized businesses. The company worked with their client, a major regional Lexus car dealership, to provide technology resources and expertise as well as leverage the design, installation and management of their IT systems. The dealership takes as much pride in their customer service as in their vehicles. They have a large selection of cars, SUVs and crossovers, and pioneered the move toward elite service and world-class amenities in the waiting area, including a complimentary coffee bar complete with a barista and a high-end shopping boutique.

Requirements

When the dealership decided to expand and build another Lexus dealership in a nearby community, they did not want to dedicate any of the physical space for record storage. They needed to find an on-premises electronic document management solution that would be compatible with their dealer management software, Reynolds & Reynolds, and allow them to transition to a paperless process. The dealership wanted to maintain total ownership of their data and digitize car sales documentation known as a deal jacket, parts and boutique invoices, repair orders and loaner car records.

Solution

The dealership selected DocuWare because it simply provides all the flexibility, security and transparency they needed.

For each vehicle sold, a deal jacket of 40-100 documents such as a driver’s license scan, insurance information, and credit application is created. According to state law, most of these documents must contain “wet” signatures. To meet this requirement, the dealership prints documents so the customer can physically sign them. Once all the paperwork is complete, the documents are scanned and automatically indexed using data that DocuWare collected from the dealer software.         

In the service department, the entire process can be done digitally, but the dealerships’ mechanics preferred working with paper over using a tablet or computer. DocuWare is very flexible so a hybrid solution that pleased the mechanics and the dealership owners was implemented. Today, when a customer arrives to have their car repaired, a Repair Order is created in the dealer software, then physically printed and simultaneously electronically stored in DocuWare. The printed document stays with the vehicle and additional repair documents and any mechanic notes are physically added to the paper RO and put in a plastic jacket.

When the repair is complete, a Service Advisor will enter any new hand-written information on the RO in the dealer software, create the Repair Invoice and store it in DocuWare, automatically changing the RO status to “Closed.” At the end of the day, the “marked-up” Repair Order and other supporting documents, will be scanned and replace the original Repair Order. When the customer arrives, the cashier will open the Repair Invoice and have the customer sign for the repair and pay for it, using ReyPay, a dealership payment processing system. Repairs that need to be submitted for warranty or extended warranty payments are then routed to the Warranty Manager, where they are reviewed and submitted.

With great results in other departments, their DocuWare system continues to expand to include the storage of driver license scans, auto parts invoices, boutique invoices, as well as loaner car agreements.

Benefits

With DocuWare, the regional Lexus dealers met their primary goal of achieving complete control of their data and not being so tightly bound to one proprietary system. They gained the ability to store documents, both from within the dealer software and external documents, together in one searchable database.

By implementing electronic document storage, the dealership had space to house a boutique filled with high-end merchandise, including home décor, gifts, apparel, and accessories. This unique concierge-like shopping experience paired with a complimentary gourmet coffee bar and bakery improved the waiting experience for the dealership’s customers and raised the bar regarding customer service.

“Customer service is the number one focus at both Lexus locations and is a high value target for the dealership. We’ve reduced human error through digitization and electronic workflow and have found that any improvement in efficiency and accuracy ripples out and positively impacts customer service,” said Doug Miller, CEO of Higher State Technologies the IT provider for the Lexus dealerships.

Today, dealership employees can access a customer’s records from either dealership, regardless of where their vehicle was last serviced. Having immediate access to a vehicle’s service records allows them to provide flawless customer service.

Digital document management also allowed the dealerships to effectively share one accounting and HR department. Scanning and indexing is so much more efficient that the dealerships were able to redeploy employees to other tasks.

“With DocuWare, retrieving digital information is exponentially faster than finding something in the file room,” said Miller.

Conclusion

In summary, both Lexus dealerships are pleased to have total control of their data. With the help of their vendors, they successfully customized their IT infrastructure with a hybrid system that utilized the best features of their dealer software and DocuWare.

The dealerships go above and beyond for their customers and are happy to find a document management solution with the same commitment to quality.

DocuWare Corporation | 4 Crotty Lane, Suite 200 | New Windsor, NY 12553   (888) 565-5907 | www.docuware.com

A Short Sales Ancedote

While cruising through my Linkedin wall this morning I caught a comment from Tom Hopkins.  I was like, what!  Tom Hopkins is still doing his thing!  I thought that was awesome that's he's still out there spreading the real gospel of selling.  If you want to be a closer and not an order taker, I highly recommend any of the books from Tom Hopkins. 

I guess I'm going back about fifteen or so years ago at a time when there was a print shop in almost every town.  Of course every print shop had a press, and a copier, but every print shop did not have a digital duplicator.  In my world, every print shop should have a digital duplicator.

I learned early on that I could not mention the word digital duplicator because most print shops then related that to the Riso duplicators. I was not selling Riso, I was selling Ricoh digital duplicators! 

I changed up the talk track to offer demonstrations for a CTP (computer to plate) system that printed 7,200 pages per hour in spot color.  That talk track garnered me quite a few demonstrations.  Can you imagine that, doing a demonstration at the clients office and then closing for the order.

On a day when I was armed with my duplicator print sample folio (artist size)'  I was walking the streets in Trenton (bright idea by me).  After a few blocks, I stopped in a print shop with my awesome folio of print samples.  Sure enough, both print shop partners were there and I piqued their interest with the CTP process, the make ready sheets and the time that it took to change colors on their press.  Thus, I was off to the races with showing the sample prints.

By the time I was done showing the print samples, both partners were in agreement that they would like to see the duplicator. Over the course of the next week or so, we had ironed out the details of pricing. A commitment that if the duplicator did everything we said it could that they would move forward with the order.  We were able to secure all of those items and scheduled the duplicator for an on-site demo/trial for the Ricoh Duplicator. 

The demonstration went flawless and the real test was ahead of us.  Now it was up to the client to put the duplicator through it's paces. Now, one thing you never ever do is leave a demo machine and not pay a visit or two during the trial.  I was on point and had stopped in twice during the week to help the client  feel more comfortable with the operations and features of the duplicator. 

Prior to the delivery of the duplicator, we set the closing appointment for the Friday of that week.  Friday morning came and for some reason or another I was visiting the account with my Dealer Principal.  Who was I to say, no, you're not welcome.

Once we arrived, the two partners decided that they would launch every objection in the book about not moving forward with the order.  After an or maybe longer, we arrived at the point where the partners agreed that they were delighted with the duplicator and would move forward with signing the lease. I had to make a few changes to the lease, and spoke not a word while preparing the lease document. I handed the lease document to one of the partners, he looked a little, read a little, I then handed him my pen. He brought the lease down to the table, took the pen and was just putting ink on paper.  Just as he was about to sign, my dealer principal thought it was a great time to ask a him a question (wished I was close enough to kick him). I can't even remember what the question was about, but what I do remember is that we never got back to signing the lease document. For some reason, everything just fell apart.  Never did get that order.

On the way out I turned to my dealer principal and stated what did you do? You never, ever interrupt or ask a question when someone is signing the document!  We went back and forth for a few minutes, I thought he was out of line and should have shut up.  You see, that's what we were taught to do, that's the Tom Hopkins way.  When you ask for the order, don't say anything until the client speaks first.  Same is true with giving the client the pen and the lease, keep your mouth shut, until the order is signed.

Which get's me back to Tom Hopkins, he had posted a thread or replied to a thread on Linkedin and it was all about shutting up and not speaking until the client speaks to you first.  The saying was and I guess still is, "the first person that speaks loses.

-=Good Selling=-

Forces of Change, or Forced to Change. Of Course, it’s about Finding the Money

Taking Control of Operating Cost has never been more critical to the future success of the Imaging Channel, providing the needed resources for budgeting their growth to continuous relevancy.

Dealers who sell in the imaging Channel understand the need to diversify they understand continuing to sell and service print equipment based on old lease practices and old service billing models will surely find themselves circumvented by the new or re-invented Innovator. The Imaging Channel is not immune to the pain of progress. Nothing remains the same, however; sometimes we are fooled into complacency by our misunderstanding in the tenure of temporary.

The Imaging Channels Dealers and manufacturers must capitalize on as much of the current deliverables profit as possible to fund the transition to whatever the new way becomes or they create. So, some question to answer.  Do you have the budget to create and implement change, or will the budgets of others consume you? Will you be the Forces of Change, or be Forced to Change? Does your Organization have 100% total control of all Operating Cost, and If you do what data do you have to prove it?

Products and services are created to solve end-users problems, and when yesterday’s problems are no longer today’s problems, the means to their desired outcomes change or simply become obsolete. End-users do not purchase things because someone made them (Unless they are buying arts and crafts of course.) End-users purchase things because they are needed, end-users do not buy features which provide no benefits or engage in services which are complicated when simplicity is preferred, and end-users should always be the motivation for any products or services created. As an industry goes through decline, its actors will become desperate to survive. Some manufacturers will create products based on competing with other manufacturers or impressing themselves instead of competing for and impressing their customers.

 “Attention legacy companies! While you continuously fight to get buy-in for change your new competitor bought in for continuous improvement, and then bets on your complacency.”

The innovative thinking companies will rise to the occasion of change because they were part of the change. The old way sparked their imagination they saw what could be from what is. These innovative companies look through the wall of complacency and see their vision as a motion picture. While Status Quo thinkers see their vision as a still shot, they took a picture of yesterday and believed their vision of yesterday’s successes would remain clear tomorrow. True visionaries see tomorrow in a completely different setting, true visionaries see today only as a current destination they understand they must travel to tomorrow and expect the path they take will be completely different than the path they’re on today.

As we continue transitioning to the Pull-Economy, many legacy players will find themselves pushed aside by their customers. Their customers will pull to them a better experience from the new or reinvented competitor. Unfortunately, very soon little by little, then more and more of your customers will be tuning out your tired, outdated sales and service process and begin ordering and getting service from the new competitor who delivers that better experience. So be the new competitor reinvent yourself and never forget.

“You can be the vendor with the greatest relationships and quickly lose to the new unknown competitor who delivers a better experience.”

R.J. Stasieczko

For over 25 years BEI Services has been recognized as the world’s largest database of service metrics for the Imaging Channel. With hundreds of organizations, thousands of Technicians, millions of devices and billions of pages on the BEI Platform, the data and statistics we provide to our partners is unprecedented data; our data helps our customers understand and achieve best in class Profit benchmarks. Taking Control of Operating Cost has never been more critical to the future success of our customer's providing the needed resources for budgeting their growth to continuous relevancy.

It is from the knowledge of facts in our Trademarked Worldstats Database which allows BEI partners to improve by accurate measurement eliminating the emotional noise of complacency. https://www.beiservices.com/

Sales Leaders: Are You Coaching Your Sales Reps To Build Customers Or Long Term Clients?

“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.” 
Rick Tate

According to the American Heritage Dictionary, a customer is someone who buys goods or services from a store or business. The word client can also mean customer but it has a separate definition as someone who receives professional services.

In a business context, the two terms are often applied differently based on the types of relationships built. Customers are generally people who come to you mainly to buy products or services you supply. Clients buy your advice and solutions personalized to their particular needs.

To grow and prosper, sales organizations must pursue new business which often means taking advantage of competitors’ complacency or mistakes in providing service to their customers.

In an ever-changing competitive landscape, sales leaders are looking for smart answers to an extremely urgent question: How can we protect our customer base from erosion as competition intensifies? 

DO YOU HAVE SALES BABYSITTERS?

Are your sales reps growing your competitor's next great client?

How well can you answer the following...

How do you truly know your sales reps are delivering value?

Are your sales reps providing your accounts what they value more effectively than your competitors?

With the utmost of honesty, sit down and visualize your sales team as you read...

  • Sales reps who flip their base year over year, possibly earlier than needed, are nothing more than overpaid babysitters. 
  • Sales reps who fail to grow their business and the relationships within them are overpaid babysitters.
  • Sales reps who fail to prospect, fail to develop new business relationships, fail to enhance sales opportunities and lead by example are nothing more than overpaid babysitters.

What are you doing to help coach your sales team to enhance the client experience? If you find this hard to answer then I submit you are fostering a babysitting culture within your customer base and sales team.

I encourage you to think about this question "What does value add look like to your clients?" I bet they all want to increase their sales and grow their customer base, correct?

STOP TREATING THEM AS CUSTOMERS BUT AS CLIENTS

Do you personally view your customers as customers or do you view them as clients? How many inside your sales team view them as clients but treat them as customers?

How do you know when a customer becomes a client, or the other way around? When a client becomes a customer this becomes a problem.

Are you building customers or are you building clients?

Think about this one for a moment... How are your sales reps viewed? Are they viewed as sales reps of products and services by your customers or do they enlighten, add value, inform, advise, counsel, nurture and become an advocate on behalf of your clients?

Is it your personal preference to be sold or served? When you’re in the marketplace as a consumer do you seek out professionals whom you can trust or sleaze-balls selling you and then moving on?

Your personal commitment should be to coach your sales team to build sustainable relationships with your clients who value their professional advice rather than finding customers who make a one-time purchase.

If you and your company fail to keep your clients as such, they could turn into customers

HUG, STRENGTHEN AND PROTECT YOUR CLIENTS

As we all know, individual contacts within your accounts may change roles, leave the company, or otherwise become unavailable to influence buying decisions. In a recent study by Catalystthey suggest that as many as 33% of employees changes jobs each year. When the relationship between you, your sales team and your client is strong, the loss of even a key contact is less likely to affect their commitment and ongoing sales.

Question to ask yourself, how many of your sales reps are putting a big huge hug around your client base? What are they doing to ensure your clients continue doing business with your company?

Are your clients being well-served and taken care of? The more your sales reps can lead with a servant led mindset the better off you will be in the long run. The aim is for them to be seen as a trusted adviser.

When you really put your client first and show them you value the relationship, things will work smoother. Be a servant to them. You are there to provide support to them and their business.

Check out 3 Ways A Servant Led Mindset Helps Sales Reps Crush Quota

When their input is greatly appreciated by your clients, the less likely they will engage with your competition.

"Serving a client goes beyond actually doing what you've been hired to do"

PROTECT AND SERVE

Coach your sales team to serve making it extremely difficult to make a switch without incurring significant costs associated with re-training, disruption of their business and other issues.

Coach your sales team to protect and serve your clients...

Coach your team to provide high-quality support and service proportionate with their investment in your offering and the relationship.

Coach your team to keep them well informed about your organization’s technology, business direction and development of new capabilities and products.

Coach your team to initiate discussions focusing on their future needs, upcoming projects or areas of potential growth. Truly encourage your team to get to know your clients and quit treating them as customers.

IN THE END - WIN THE WAR

If you want to your sales team to crush it, I encourage your sales reps to develop a servant sales mindset. Sales reps who help out the most will win the most. 

Loyalty with your sales reps is built on trust and authentic communication. Encourage them to be genuine, humbling, honored and helpful; most importantly have them speak from the heart! Your clients will follow, guaranteed!

In a world where sales reps are viewed upon with negativity, an authentic, real-deal approach is a breath of fresh air. It may result in losing a few sales battles here or there, but those sales reps who put their clients first no matter what are all but guaranteed to win the war.

I will leave you all to think about this...

Stop Growing Your Competitors Next Great Client?

I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way!

In 2016, I was recognized by ENX Magazine as, “The Difference Maker,” as someone who is making a difference inside the B2B office technology sector. I am passionate about helping sales reps succeed in creating their online brand image

You can find more advanced training material inside the Social Sales Academy website.

I appreciate getting the opportunity to share my LinkedIn stories. Integrating the use of LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire Sales Teams to grow new business by helping them tell their story and communicate it out by integrating the use of social media. You can follow me on LinkedInTwitterSocial Sales Academy and on my podcast at Selling from the Heart.

 

This Week in the Copier Industry 10 Years Ago (First Week of November 2007)

Every now and then I like to include a few tidbits about sales for everyone.  Ask yourself, "what makes you unique and different?" from the other reps in your geo area. 

Success comes home to S. Jersey Copier Dealer!

accounts with 400 of the state's 600 school districts. But in 2004, Stewart was acquired by Global Imaging Systems. This year, Xerox bought Global, which lost the right to sell Savin. KDI "could never get authorized [to sell Savin copiers] because of Stewart," Peach said. Once it did, he said, the company made $350,000 in its first month in South Jersey. KDI also offers products from Okidata, HP, Toshiba and Lexmark. The business was started back in the late '80s by Rick Salcedo, its president and
Topic

Ricoh Wide Format Solution Guru's

I'll admit, maybe I couldn't see the ocean through the fog when I pummeled the new Ricoh W2470 printer over Ricohs pricing. In four recent appointments for wide format, I was asked about color scanning on three occasions. This got me thinking, I don't have an all in one box for wide format color scanning, mono printing and copying. However, not many of my competitors have these either. The OCE TDS 450 combines a scanner and printer along with the Xerox 510DP. I then asked myself why can't I
Topic

Ricoh's response to HP

·
Ricoh's response to HP This document has been archived, you can unlock this document and many others with an elite membership. Please send me an email if you are interested. art@p4photel.com HP4345_MFP_Competitive_Review_Ricoh_FINAL.ppt
Reply

Re: Leads in Connecticut

services to support increased business development activities Ray Parker is Executive Vice President of Sales and Business Development, responsible for leading sales, marketing and alliance partnerships. Mr. Parker has worked in sales and marketing management with Pitney Bowes Management Services, Danka Services International, Kodak Imaging Services, Qualex Inc., and Eastman Kodak. He earned a master of arts degree from Duquesne University and a master of business administration from the
Topic

Top Copier Equipment Leasing Companies for Office Dealers

Tuesday, November 6, 2007 Top Copier Equipment Leasing Companies for Office Dealers I ask you, what do customers hate more when they are dis-satisfied with Office Equipment Leasing Companies? Yep, it us the sales people that put them into a bad lease. Most reps who have been in the business awhile know about some of the pitfalls of a good equipment leasing company and a not so good one. Selling the copier system is only the first part of the process, most customers also look to you for
Reply

Re: Leads in Ohio

PARTNERS none stated PEOPLE Dennis Rushovich Chief Executive Officer Hirsch C. Ribakow Chief Operations Officer Christopher R. Sachs Chief Financial Officer Christopher Edgar Chief Marketing Officer OFFICE(S) Hartville Group Inc. 3840 Greentree Avenue S.W. Canton, OH 44706 Phone Number: 330-484-8166 Toll Free: 866-820-7764 Fax Number: 888-492-2550 -------------------------------------------------------------------------------- Imalux Corporation http://www.imalux.com WHAT IT DOES It develops
Reply

Re: Leads in Oregon

MathStar Inc. http://www.mathstar.com Nasdaq: MATH WHAT IT DOES It designs, manufactures and markets programmable logic platform chips for communications and digital signal processing applications. (number of employees: 75) EVENT 9/27/2007-Announced a new Vice President of Worldwide Sales OPPORTUNITIES potential opportunity to provide... products and services to support increased sales activities products and services to support a field sales force services to support increased business
Reply

Re: Leads in Virginia

Officer Maureen Fitzgerald Executive Vice President of Administration Timothy C. Williams Chief Technology Officer Brian Hajost Executive Vice President of Technology and Corporate Development Terry J. Elton Vice President of Sales and Marketing Jeffrey D. Joseph Vice President of Operations Liz Morton, CISSP Vice President of Healthcare Solutions Phil D. Ray Vice President of Programs Glenn Ritzmann Vice President of TEMPEST Solutions Kari Scalise Director of Marketing 571-434-2131 kscalise
Reply

Re: Leads in Washington

All Star Directories http://www.allstardirectories.com WHAT IT DOES It publishes online and career school directories that match prospective students with the schools that best meet their educational needs. EVENT 10/4/2007-Announced a new Vice President of Marketing OPPORTUNITIES potential opportunity to provide... products and services for increased sales, marketing and business development activities. products and services to support growth in target markets, including marketing, research and
Reply

Re: Leads in New Mexico

VeraLight Inc. http://www.veralight.com WHAT IT DOES It is developing a non-invasive screening system for detecting type 2 diabetes and pre-diabetes. EVENT 9/28/2007-Announced a new Vice President of Marketing and Sales OPPORTUNITIES potential opportunity to provide... marketing services to support commercialization of its new product/service services to support increased business development activities Mirasol G. Panlilio is Vice President of Marketing and Sales. She will focus on the market
Reply

Re: Leads in New York

Director of Business Development for Telemark Inc. OPPORTUNITIES potential opportunity to provide... products and services to support increased marketing activities; services may include PR activities, collateral material development, advertising, and direct marketing services services to support increased business development activities Robert C. Morsch is Vice President and Director of Business Development for Telemark Inc. He will lead the company's marketing efforts. Mr. Morsch has worked in sales
Reply

Re: Leads in Missouri

Solutia Inc. http://www.solutia.com OTCBB: SOLUQ WHAT IT DOES It operates five business lines that provide materials used in the construction, transportation and manufacturing markets. (number of employees: 5700) EVENT 10/4/2007-Announced a new Vice President of Commercial Services for Flexsys OPPORTUNITIES potential opportunity to provide... products and services to support increased sales activities products and services to support increased marketing activities; services may include PR
Reply

Re: Leads in Georgia

Imagine Air Jet Services LLC http://www.flyimagineair.com WHAT IT DOES It provides on-demand air taxi service throughout the southeastern United States. EVENT 9/28/2007-$18.20 million in funding from RockBridge Capital Partners OPPORTUNITIES company expects funds to be used for... expanding its fleet and service area potential opportunity to provide... recruiting services for sales professionals recruiting services for marketing professionals systems and services to support its internal
Reply

Re: Leads in Mass

BioStorage Technologies Inc. (BST) http://www.biostoragetech.com WHAT IT DOES It provides advanced biomaterial storage, inventory management and cold chain logistics for the global biopharmaceutical market. EVENT 9/25/2007-Announced a new Vice President of Global Sales and Marketing OPPORTUNITIES potential opportunity to provide... products and services to support increased sales activities products and services to support a field sales force brand management and advertising services marketing
Reply

Re: Leads in New Jersey

's Waterfront Technology Center at Camden provides facilities for growing technology companies. It opened last year and is located within Camden's Innovation Zone. PARTNERS none stated PEOPLE John Sullivan President and Chief Executive Officer Thomas Bernetich Executive Vice President of Sales Bruce Kramer Operations Manager Todd Zeilinski Senior Design Engineer John Graham Software Development Manager Ole Sorenson Senior Software Engineer Craig Orr Controller OFFICE(S) Agilence Inc. 200 Federal
Reply

Re: Leads in Quebec

Officer bruno.martel@nstein.com Marie-Josee Metivier Senior Vice President of Sales and Marketing Louis Mousseau Vice President of Corporate Development Jean-Michel Texier Vice President and Chief Architect Dave Marcheterre Human Resources Manager Stephanie Benoit, LL.B. Legal Cousel Rina Marchand Marketing Manager rina.marchand@nstein.com OFFICE(S) Nstein Technologies Inc. 75 Queen Street Suite 4400 Montreal, Quebec H3C 2N6 Canada Phone Number: 514-908-5406 Toll Free: 877-678-3461 Fax Number
Reply

Re: Leads in Texas

project expenses at $6.8 million. AMSC was awarded a $3.4 million grant for the project, as part of the U.S. Department of Commerce's National Institute of Standards and Technology (NIST) Advanced Technology Program. PARTNERS none stated PEOPLE J. G. Lien Chief Executive Officer H. C. Meng, Ph.D. President Michael Bachmeyer Vice President of Sales and Marketing Richard Fesmire Director of Operations OFFICE(S) TECO-Westinghouse Motor Company (TWMC) 5100 North IH-35 Round Rock, TX 78681 Phone Number
Reply

Re: Ricoh Rumor!! New Strategy?

·
This seems to be a pretty good box but I have seen some problems. First of all if you have the Muratec machine, make sure you don't forget to put the Muratec sticker over the Samsung label!!! LOL One pain in the ass thing is having to tell the machine what size paper is in the tray whenever you refill the tray or load the bypass. I can understand and accept having to set the bypass size but not the main trays!!! Kinda stooooopid if you ask me. Also you can't recieve faxes in 11" and 14". You
Reply

Re: Ricoh Rumor!! New Strategy?

quote: Originally posted by Ryan: This seems to be a pretty good box but I have seen some problems. First of all if you have the Muratec machine, make sure you don't forget to put the Muratec sticker over the Samsung label!!! LOL One pain in the ass thing is having to tell the machine what size paper is in the tray whenever you refill the tray or load the bypass. I can understand and accept having to set the bypass size but not the main trays!!! Kinda stooooopid if you ask me. Also you can't
Reply

Re: Ricoh Rumor!! New Strategy?

·
Sorry Art, I guess I was a little vague in my explanation. I actually scanned the test sheet into my PC with our 3800cmf at 300dpi then just sent it as a print job to the Samsung. So far we haven't been given a price on the memory upgrade. Still waiting for it. We're gonna let Muratec figure it out on their time and money first before we go buying a bunch of memory boards to correct this problem. I'm sure Al at Muratec will get back to me soon on this one. He's usually really good at
Reply

Re: Leads in Indiana

BioStorage Technologies Inc. (BST) http://www.biostoragetech.com WHAT IT DOES It provides advanced biomaterial storage, inventory management and cold chain logistics for the global biopharmaceutical market. EVENT 9/25/2007-Announced a new Vice President of Global Sales and Marketing OPPORTUNITIES potential opportunity to provide... products and services to support increased sales activities products and services to support a field sales force brand management and advertising services marketing
Topic

Leads in California

Daniel J. Valentino, Ph.D. Chief Scientist and Technology Officer Wenchao Tao Chief Software Architect and Director of Software Development Alan Davalou Chief Marketing Officer John Ross Executive Vice President of Sales and Business Development Douglas R. Gerlach Director of Special Projects and Cofounder Don Mundt Director of Customer Support Angel Elizondo Director of Electrical Engineering and Cofounder Edward Young Senior Systems Engineer Jill Cavitt Purchasing Manager OFFICE(S) Radlink Inc
Topic

Leads in Florida

MDwerks Inc. http://www.mdwerks.com OTCBB: MDWK WHAT IT DOES It provides web-based, electronic claims management and funding solutions for healthcare professionals. (number of employees: 18) EVENT 10/2/2007-$1.70 million in a private placement OPPORTUNITIES company expects funds to be used for... supporting sales and client services operations working capital potential opportunity to provide... products and services to support increased sales activities systems and services to support customer
Topic

imageRUNNER C5068/C5058 and monochrome imageRUNNER 5050 models.

Lake Success, N.Y., November 1, 2007 – Addressing the diverse and ever-changing document production needs of large workgroups and busy corporate environments, Canon U.S.A., the overall brand leader in the U.S. copier marketi, today unveiled the color-enabled imageRUNNER C5068/C5058 and monochrome imageRUNNER 5050 models. The new imageRUNNER C5068/C5058 models deliver impressive, high-volume, black-and-white letter-sized performance at speeds of up to 68 and 58 pages-per-minute (ppm

Top 46 Security Printing Things You Should Know

What is involved in Security Printing

Find out what the related areas are that Security Printing connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Security Printing thinking-frame.

How far is your company on its Security Printing journey?

Take this short survey to gauge your organization's progress toward Security Printing leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Security Printing related domains to cover and 46 essential critical questions to check off in that domain.

The following domains are covered:

Security Printing, Tamper-evident technology, Optically Variable Ink, Check digit, Security hologram, Identity card, Die cutting, Security Printing, Universal Product Code, Automatic identification and data capture, Fluorescent dyes, Fair Packaging and Labeling Act, Smart label, Track & Trace, Geometric lathe, Tamper resistance, Copy-evident document, Release liner, Magnetic ink character recognition, Void pantograph, Mandatory labelling, Active packaging, Package pilferage:

Security Printing Critical Criteria:

Deliberate Security Printing issues and spearhead techniques for implementing Security Printing controls.

  • In a project to restructure Security Printing outcomes, which stakeholders would you involve?
  • How do mission and objectives affect the Security Printing processes of our organization?
  • What vendors make products that address the Security Printing needs?



Tamper-evident technology Critical Criteria:

Confer over Tamper-evident technology visions and give examples utilizing a core of simple Tamper-evident technology skills.

  • How will you know that the Security Printing project has been successful?
  • Do Security Printing rules make a reasonable demand on a users capabilities?
  • How can skill-level changes improve Security Printing?

 

Optically Variable Ink Critical Criteria:

Have a round table over Optically Variable Ink planning and overcome Optically Variable Ink skills and management ineffectiveness.

  • What are the Key enablers to make this Security Printing move?

 

Check digit Critical Criteria:

Give examples of Check digit tactics and track iterative Check digit results.

  • Do we aggressively reward and promote the people who have the biggest impact on creating excellent Security Printing services/products?
  • What knowledge, skills and characteristics mark a good Security Printing project manager?
  • What are your most important goals for the strategic Security Printing objectives?

 

Security hologram Critical Criteria:

Revitalize Security hologram governance and achieve a single Security hologram view and bringing data together.

  • How important is Security Printing to the user organizations mission?
  • Are accountability and ownership for Security Printing clearly defined?



Identity card Critical Criteria:

Incorporate Identity card adoptions and reduce Identity card costs.

  • Think about the people you identified for your Security Printing project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?
  • What is Effective Security Printing?

 

Die cutting Critical Criteria:

Distinguish Die cutting failures and forecast involvement of future Die cutting projects in development.

  • How does the organization define, manage, and improve its Security Printing processes?
  • What are the business goals Security Printing is aiming to achieve?
  • Who sets the Security Printing standards?

 

Security Printing Critical Criteria:

Accommodate Security Printing quality and budget for Security Printing challenges.

  • Consider your own Security Printing project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
  • Is the Security Printing organization completing tasks effectively and efficiently?
  • What are specific Security Printing Rules to follow?

 

Universal Product Code Critical Criteria:

Consolidate Universal Product Code risks and get the big picture.

  • How do we ensure that implementations of Security Printing products are done in a way that ensures safety?
  • Will Security Printing deliverables need to be tested and, if so, by whom?

 

Automatic identification and data capture Critical Criteria:

Discuss Automatic identification and data capture leadership and know what your objective is.

  • Can we add value to the current Security Printing decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?
  • When a Security Printing manager recognizes a problem, what options are available?

 

Fluorescent dyes Critical Criteria:

Check Fluorescent dyes outcomes and modify and define the unique characteristics of interactive Fluorescent dyes projects.

  • In the case of a Security Printing project, the criteria for the audit derive from implementation objectives. an audit of a Security Printing project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Security Printing project is implemented as planned, and is it working?
  • Think of your Security Printing project. what are the main functions?

 

Fair Packaging and Labeling Act Critical Criteria:

Discourse Fair Packaging and Labeling Act strategies and ask questions.

  • How do senior leaders actions reflect a commitment to the organizations Security Printing values?

 

Smart label Critical Criteria:

Define Smart label adoptions and proactively manage Smart label risks.

  • What sources do you use to gather information for a Security Printing study?



Track & Trace Critical Criteria:

Guard Track & Trace quality and sort Track & Trace activities.

  • Where do ideas that reach policy makers and planners as proposals for Security Printing strengthening and reform actually originate?
  • What are the success criteria that will indicate that Security Printing objectives have been met and the benefits delivered?
  • How can the value of Security Printing be defined?

 

Geometric lathe Critical Criteria:

Face Geometric lathe tasks and attract Geometric lathe skills

  • Among the Security Printing product and service cost to be estimated, which is considered hardest to estimate?

 

Tamper resistance Critical Criteria:

Troubleshoot Tamper resistance management and oversee implementation of Tamper resistance.

  • What are your current levels and trends in key measures or indicators of Security Printing product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?
  • Will Security Printing have an impact on current business continuity, disaster recovery processes and/or infrastructure?
  • Is maximizing Security Printing protection the same as minimizing Security Printing loss?

 

Copy-evident document Critical Criteria:

Powwow over Copy-evident document governance and create Copy-evident document explanations for all managers.

  • What are all of our Security Printing domains and what do they do?
  • What are the short and long-term Security Printing goals?
  • How can you measure Security Printing in a systematic way?

 

Release liner Critical Criteria:

Participate in Release liner visions and inform on and uncover unspoken needs and breakthrough Release liner results.

  • What are internal and external Security Printing relations?

 

Magnetic ink character recognition Critical Criteria:

Think about Magnetic ink character recognition projects and assess and formulate effective operational and Magnetic ink character recognition strategies.

  • For your Security Printing project, identify and describe the business environment. is there more than one layer to the business environment?

 

Void pantograph Critical Criteria:

Debate over Void pantograph leadership and simulate teachings and consultations on quality process improvement of Void pantograph.

  • To what extent does management recognize Security Printing as a tool to increase the results?

 

Mandatory labelling Critical Criteria:

Think about Mandatory labelling leadership and customize techniques for implementing Mandatory labelling.

  • Does Security Printing analysis show the relationships among important Security Printing factors?
  • Is there a Security Printing Communication plan covering who needs to get what information when?

 

Active packaging Critical Criteria:

Deliberate Active packaging governance and simulate teachings and consultations on quality process improvement of Active packaging.

  • Who is the main stakeholder, with ultimate responsibility for driving Security Printing forward?

 

Package pilferage Critical Criteria:

Group Package pilferage goals and remodel and develop an effective Package pilferage strategy.

  • What new services of functionality will be implemented next with Security Printing ?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Security Printing Self Assessment:

https://store.theartofservice.com/self-assessments/

Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com

gerard.blokdijk@theartofservice.com

https://www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Tamper-evident technology External links:



Check digit External links:

Access Excel Function HKID Check Digit (last digit)

http://access-excel.tips/hkid-check-digit

Security hologram External links:

OPTAGLIO security holograms exceeded 5 million DPI

http://optics.org/press/3712

Security Hologram Technology - Holographic Holograms

http://holographic-holographic.com/technology.htm

Identity card External links:

Identity Card | Identity Card

https://identitycard.com/product/identity-card

Identity Cards | Immigration Department

http://www.immd.gov.hk/eng/forms/hkid.html

Die cutting External links:

The Best Die Cutting Machines | Top Ten Reviews

http://www.toptenreviews.com/h...die-cutting-machines

Plastic Die Cutting Quality Control - Colvin Friedman Company

http://www.colvin-friedman.com...ity-die-cutting.html

QC Codes | New England Die Cutting (NEDC)

https://www.nedc.com/about-us/qc-codes

Universal Product Code External links:

Google Answers: Universal Product Code (UPC) bar code

http://answers.google.com/answ...dview/id/193761.html

Universal Product Code Query - ASAP Systems

https://www.asapsystems.com/ba...duct-code-query.html

What is a Bar Code | Universal Product Code | Barcode

https://www.scribd.com/documen...9/What-is-a-Bar-Code

Automatic identification and data capture External links:

Automatic identification and data capture - WOW.com

http://www.wow.com/wiki/Automa...ion_and_data_capture

Fluorescent dyes External links:

Intracellular Staining with Fluorescent Dyes - Springer

https://link.springer.com/cont...1-4612-6018-9_14.pdf

Fair Packaging and Labeling Act External links:

USA Fair Packaging and Labeling Act - Academia.edu

http://www.academia.edu/639110...ing_and_Labeling_Act

Fair Packaging and Labeling Act - ComplianceOnline.com

http://www.complianceonline.co...ling-act-11521-prdad

Fair Packaging and Labeling Act of 1966 | Express Week

https://expressweek.com/wiki/f...nd-labeling-act-1966

Smart label External links:

Adding a Smart Label for Critical OS Patches (157338)

https://support.quest.com/kace...nt-appliance/kb/1573

Track & Trace External links:

Search Results - StarTrack Express - Track & Trace

https://sttrackandtrace.startrack.com.a

Geometric lathe External links:

A Brief History of Geometric Lathes | JF Berns Company, Inc.

https://www.jfberns.com/post/a...-of-geometric-lathes

Tamper resistance External links:

Tamper resistance and hardware security

http://www.cl.cam.ac.uk/~sps32/PartII_201109.pdf

Tamper resistance - Revolvy

https://www.revolvy.com/topic/Tamper resistance

Tamper Resistance : GPS World

http://gpsworld.com/transporta...per-resistance-11403

Release liner External links:

Patent US9017512 - Release liner and method of using same

http://www.google.com/patents/US9017512

KEY PROPERTIES USED TO SELECT PAPER RELEASE LINERS …

https://www.pstc.org/files/public/Engel.pdf

AWA Global Release Liner Industry Conference & Exhibition 2015

https://www.awa-bv.com/files/w...ures/GRLICE_2015.pdf

Magnetic ink character recognition External links:

MICR - magnetic ink character recognition - whatismicr.com

http://whatismicr.com/index.html

Magnetic ink character recognition - Revolvy

https://www.revolvy.com/topic/Magnetic ink character recognition

Information processing — Magnetic ink character recognition

https://webstore.ansi.org/Prev..._ISO+1004-2-2013.pdf

Void pantograph External links:

Void Pantograph Software Free - astrobertyl

https://astrobertyl.jimdo.com/...ograph-software-free

VOID PANTOGRAPH (PASSIVE SAFETY FEATURE)

http://www.fasset.org.za/downl...cableLegislation.doc

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