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Memoirs of a Copier Sales Person

5 Habits of Highly Ineffective Copier Salespeople

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5 Habits of Highly Ineffective Copier Salespeople

Many of us in the business community grew up influenced by Stephen Covey’s classic book, The 7 Habits of Highly Effective People. It’s both insightful and inspiring.

With that in mind, I’d like to introduce you to "5 Habits of Highly Ineffective Copier Salespeople":

1. Be the Most Talkative Person in the Room
You know everything there is to know about copiers, so why bother asking the customer any questions that might help you understand their needs? Just keep spewing information and avoid listening to what the customer actually wants or needs.

2. Sell What Makes You the Largest Commission
You can earn extra money by selling a color unit and even more by signing the customer up for "x" number of pages each month. Who cares if they only need a monochrome system and a contract for 1,000 pages a month? Convince them to lease a system that far exceeds their needs and lock them into a contract for 10,000 pages per month—after all, you’ll make more money!

3. Focus on End-of-the-Month Deals
“My price is my price—until the end of the month when all bets are off.” Who cares if the customer is price-conscious or asking for an ROI spreadsheet? Your price is the best, and they should just accept it. After all, you’re always right, and the customer is just trying to haggle for a discount.

4. Interrupt and Dominate the Conversation
Don’t be the salesperson who listens. Cut the office manager off as soon as you can to show off your industry expertise in front of the CEO. Finish their sentences with your “infinite wisdom” and make sure to bad-mouth the competition every chance you get.

5. Complain About Sales Leads
“It’s not my fault! I’m not getting good leads; these people only care about price, or they’re only interested in small systems. They don’t hand me the order when I walk in the door.” Why should you have to find new customers or tailor solutions to meet their business needs? It’s easier to just complain and blame the leads.

 
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MSP & MSSP & IT Industry Notes

MSP & MSSP & IT Industry Notes for 8/25/2024

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Sponsored by

August 25th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Solution Builders Inc. Earns Spot Among the World's Top Managed Service Providers in the ...

  • named among the top managed service providers globally in the 2024 Channel Futures MSP 501 rankings.
  • MSP 501 list ranks companies based on growth, profitability (EBITDA), and innovation, with a focus on recurring revenue and operational efficiency.
  • MSP 501 list highlights companies generating nearly $25 billion in revenue, with many offering services in AI, cloud, security, and remote management.
  • Solution Builders President Daniel Melling emphasized that this recognition reflects the team’s dedication to delivering top-notch managed services.
  • Since 1995, Solution Builders Inc. has provided managed IT and cybersecurity services across industries like healthcare, financial services, and government

Konica Minolta to Halt Production at Chinese Subsidiary

  • Konica Minolta will cease production at its Wuxi, China facility and transfer operations to Malaysia, Japan, and Dongguan, China for better profitability.
  • closure is expected to result in a 6 billion yen loss by March 2025, already accounted for in the company’s forecasts.

AVATAR Managed Services Earns No. 63 on the 2024 CRN® Fast Growth 150 List

  • AVATAR Managed Services ranked No. 63 on CRN’s 2024 Fast Growth 150 list.
  • 87% Growth: AVATAR achieved 87% growth from 2021 to 2023 through strategic IT solutions.
  • Industry Recognition: The Fast Growth 150 honors IT companies excelling in innovation and adapting to change.
  • Company Focus: AVATAR provides tailored IT services, focusing on data security and business continuity.

Preventing Data Leaks: Why Only AI-Empowered Teams Can Protect Global Powers

  • Sensitive data of 1.6 million people, including Indian military personnel, was exposed, linked to Hyderabad firms.
  • 4 GB of unprotected data, including biometric info, was found on dark web platforms.
  • breach exposes the dangers of using private contractors with weak cybersecurity.
  • Leaked data could be used for deepfakes, posing national security risks.
  • incident highlights the need for stronger security measures and audits for third-party vendors.

Alcott Enterprises Ranks No. 1293rd on the 2024 Inc. 5000

  • Alcott Enterprises ranks No. 1293 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S.
  • ranked 61st among all IT Services companies in America, reflecting its strong industry impact
  • Founder Jordan Alcott attributes the company’s success to the team’s dedication and the value they bring to managed IT customers.
  • 2024 Inc. 5000 companies added 874,458 jobs over three years, with an average growth rate of 1,637% among the top 500.
  • Alcott Enterprises is a national IT consulting and cybersecurity firm recognized for its next-gen managed services.

Data Quality and Lineage: Key to Building Trust and Reliability

  • As data reliance grows, ensuring credible data through quality and tracking its origin and transformation (data lineage) becomes crucial for organizational trust.
  • Data lineage tracks the journey of data, offering transparency from its source to its final use, enhancing confidence in its reliability.
  • Key Benefits:
    • Traceability: Allows organizations to trace data to its origin for accuracy verification.
    • Transparency: Improves stakeholder insight into data analysis and transformation.
    • Compliance: Eases regulatory adherence by tracking data movement and changes.
    • Risk Management: Identifies issues in the data pipeline to prevent errors.
  • Companies prioritizing data quality and lineage can make better decisions, meet compliance needs, and gain a competitive edge.

ePlus Acquires Bailiwick Services, LLC

  • acquired Bailiwick Services, enhancing its IT services in retail, finance, and hospitality.
  • acquisition broadens ePlus’ offerings in IT integration, edge computing, and digital experiences.
  • ePlus sees growth opportunities, while Bailiwick expects better resources and capabilities for clients.
  • acquisition closed on August 19, 2024, with Bailiwick now part of ePlus Technology.
  • Bailiwick specializes in large-scale IT solutions; ePlus focuses on transformative tech services.

Lock in on Cyber Security with ARCOA

  • IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
  • Data Destruction: Ensures sensitive data is completely erased from devices before disposal
  • Asset Remarketing: Resells refurbished IT assets to maximize value recovery
  • Recycling Services: Provides environmentally responsible recycling of electronics
  • Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
  • Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Rackspace expands OpenStack offerings

  • reported on siliconangle
  • introduces OpenStack Enterprise, a fully managed, scalable cloud solution for critical workloads.
  • Developed by Rackspace and NASA in 2010, OpenStack is now a leading open-source cloud platform.
  • Rackspace has contributed over 5.6 million lines of code and supported more than 1 billion server-hours for OpenStack.
  • OpenStack Enterprise offers fully managed services to simplify complex cloud environments.
  • Addresses security, compliance, and cost efficiency while enabling seamless cloud migration and modernization.

NexusTek Unveils New Brand Identity and Launches Revamped Website

  • unveils a new brand identity and redesigned website to enhance its market position and reflect its modern IT solutions.
  • rebrand highlights NexusTek's focus on Hybrid Cloud, Cybersecurity, AI, and Data, aiming to drive business growth and improve security.
  • redesigned site offers a modern, user-friendly experience with detailed information on NexusTek’s advanced IT service
  • Hamilton Yu emphasizes the rebrand’s role in showcasing NexusTek’s commitment to innovation, superior IT solutions, and customer satisfaction.
  • changes align with NexusTek’s goal to reinforce its leadership in IT services and support businesses across all stages of their IT journey

Konica Minolta bizhub C751i data specs

  • Konica Minolta bizhub C751i data specs
  • System Speed:
    • A4: Up to 75 ppm (mono) / 70 ppm (color)
    • A3: Up to 37 ppm (mono) / 35 ppm (color)
  • Autoduplex Speed (A4): Up to 75 ppm (mono) / 70 ppm (color)
  • First Page Out Time: 2.8 seconds (mono) / 3.8 seconds (color)
  • Warm-up Time: Approximately 13 seconds (mono) / 14 seconds (color)
  • Imaging Technology: Laser
  • Toner Technology: Simitri® V polymerized toner
  • Panel Size/Resolution: 10.1” / 1024 x 600
  • Memory: 8,192 MB (standard/max)
  • Hard Drive: 256 GB SSD (standard) / 1 TB SSD (optional)
  • Interface: 10/100/1,000-Base-T Ethernet, USB 2.0, optional Wi-Fi 802.11 b/g/n/ac
  • Network Protocols: TCP/IP (IPv4/IPv6), SMB, LPD, IPP, SNMP, HTTP(S), Bonjour
  • Automatic Document Feeder: Up to 300 originals, dual scan, A6-A3, 35-210 g/m²
  • Paper Input Capacity: 3,650 sheets (standard) / 6,650 sheets (max)
  • Printable Paper Size: A6-SRA3, custom sizes, banner paper up to 1,200 x 297 mm
  • Printable Paper Weight: 52-300 g/m²
  • Brochure here

PDF AI: Manage Documents with Greater Efficiency

  • enhances PDF handling with AI-driven automation, accuracy, and insights, surpassing traditional tools.
  • Automates repetitive tasks like file organization and form filling, boosting productivity and reducing manual work.
  • Minimizes human error with precise data extraction and standardized formatting.
  • Features AI-driven indexing for faster and easier document navigation.
  • Key Features:
    • Smart Text Recognition: Accurate text extraction from images and scanned documents.
    • Automated Classification: Organizes documents based on content with customizable labels
    • Advanced Data Extraction: Pulls specific information quickly, with batch processing support.
    • Includes encryption, access control, and audit trails for document security.
    • Offers advanced automation, better search and indexing, seamless integration, and enhanced security compared to traditional PDF tools.

Nobl Q amplifies their Cloud and Industry solutions backbone with the acquisition of Corezi

  • Expands into Banking and Financial Services, enhancing cloud, AI, and engineering solutions.
  • Corezi's integration enables advanced cloud-native and AI solutions, optimizing business processes.
  • Corezi’s CEO and President join Nobl Q, ensuring continued high-quality service for existing clients.
  • Fourth major acquisition in 12 months, part of Nobl Q’s rapid expansion strategy.
  • Nobl Q: Dallas-based provider of AI and cloud solutions with a global reach.
  • Corezi: Specialist in cloud solutions and digital transformation for Financial Services and SaaS.

Square 9 Softworks Achieves 9.8 out of 10 Rating on TrustRadius

  • earns a 9.8 out of 10 rating on TrustRadius for its intelligent information management solutions.
  • Reviews highlight exceptional customer support, user-friendliness, scalability, and flexibility.
  • Stephen Young, President and CEO, attributes the score to the team’s commitment to innovation, quality service, and support.
  • continues to focus on customer satisfaction and product improvement, maintaining high standards.
  • Square 9 Softworks: Provider of AI-powered information management solutions that streamline digital workflows and document handling.
  • TrustRadius: Platform offering vetted, unbiased reviews to help technology buyers make informed decisions.

ISSQUARED Inc. launches the PkeyFx product line for comprehensive & integrated

  • introduces PkeyFx for digital certificate management.
  • Bala Ramaiah, Founder & CEO, emphasizes PkeyFx's role in simplifying enterprise IT challenges.
  • Automates certificate management, reduces errors, ensures compliance, and integrates with existing IT systems. Includes HSMs for secure PKI environments.
  • Led by Taha Mughir and John Charles, showcasing ISSQUARED’s expertise.
  • PkeyFx available in Standard Model for SMBs and Enhanced Enterprise Model for large enterprises.
  • Provides IT and security solutions, including Cyber Security and Cloud Infrastructure, to Fortune 500 companies

DXC Technology Awarded on Forbes list of World's Best Management Consulting Firms 2024

  • named one of the World’s Best Management Consulting Firms for 2024 by Forbes and Statista.
  • consulting sector, generating $47 billion in 2022, features top firms recognized for their expertise across various industries and functions.
  • DXC noted for its global consulting capabilities and leadership in AI-driven transformation.
  • “We are uniquely positioned to drive our clients’ innovation journey in the AI era,” said Raul Fernandez, DXC President and CEO.

RSM Achieves Microsoft Azure Expert Managed Service Provider (MSP) Designation

  • named a Microsoft Azure Expert MSP, recognizing excellence in Azure platform management.
  • designation represents the highest standard in Microsoft’s MSP ecosystem.
  • Services Highlighted:
    • Fully managed IT services
    • Co-managed IT solutions
    • Threat detection and response
    • Microsoft cloud services
  • RSM provides professional services to the middle market, focusing on business growth and success.

summary of recent cyber hacks based on Twitter posts from last week:

  • Toyota Data Breach (Aug 21):
    • Source: Cytex (@cytexsmb)
    • Details: 240GB of data exposed on the dark web. The breach was claimed by the ZeroSevenGroup, affecting a third-party entity associated with Toyota. Medusa ransomware previously targeted Toyota's systems.
  • Israeli Infrastructure Cyber Attack (Aug 22):
    • Source: HackManac (@H4ckManac)
    • Details: ZeroSeven Hacking Group is selling full network access to Israeli infrastructure, with 80TB of critical data at risk. This is linked to the group’s recent breach involving Toyota.
  • Oregon Zoo Data Breach (Aug 22):
    • Source: teiss (@TEISS)
    • Details: The credit card information of nearly 118,000 visitors may have been compromised between December 2023 and June 2024.
  • National Public Data Leak (Aug 14):
    • Source: Derek (@Goparel_)
    • Details: 2.7 billion records, including social security numbers, were leaked on a dark web forum.
  • Virgin Media Data Compromise (Recent):
    • Source: Hudson Rock Bot (@hudsonrockbot)
    • Details: Over 29 million compromised computers, with Virgin Media reporting at least 2,045 compromised employees and 20,221 compromised users.

 
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Harness Curiosity to Transform Your Sales Results.

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"We keep moving forward, opening new doors, and doing new things, because we're curious and curiosity keeps leading us down new paths."
Walt Disney

This quote suggests that your desire to learn and to discover will drive you to try new things and embark on new journeys.

Staying curious helps you progress and evolve in life, always finding new opportunities and experiences.

How can you apply this quote to sales?

It's about...

Continuous growth: The phrase "we keep moving forward" highlights the necessity of progress in your personal and professional lives. Stagnation and or complacency can lead you down the road to missed opportunities for learning and development. Now, think about how this applies to creating or not creating sales sustainability.

Adaptability: Embrace change and be willing to take steps into the unknown. This reflects developing a mindset that values resilience and adaptability in the face of challenges. Now, think about how important this becomes in the competitive landscape within the sales world.

Taking this one step deeper:

It's all about creating opportunities: "Opening new doors"denotes the potential for new opportunities and experiences. Each door represents a chance to learn something new, meet different people, or explore uncharted territories. Now, think about how this applies to business development.

It's all about innovation: bigger picture thinking, this can relate to innovation in various ways, where new ideas can lead to breakthroughs that change the way you live and work. Now, think about how to apply innovation to catapult your sales results and how you work with your clients.

Mediocre, average, ordinary or complacent - these would not be words associated with successful sales professionals.

What keeps you moving down new paths, opening new sales doors, and doing new things?

I love what Noelle Mykolenko, CEO of Trusted Advisor Associates says when it comes to curiosity, "Are we in a curiosity crisis?"

Curiosity becomes the catalyst for questioning, and questioning is what will push you to seek out the unfamiliar and the unknown. Now, think of how this can be applied to the interactions with your clients.

Curiosity is at the core of creative thinking.

Creative thinkers ask questions such as, "What if, or, why not."

Imagine asking your clients questions like the following... And then just sit back and listen to their responses:

  • What if your business could achieve double-digit business growth year over year?
  • What if at the end of the year you had removed all the issues and challenges within your department?

Noelle believes curiosity is a gift, as she goes on to say, "Today, it feels like curiosity is on the wane - becoming rarer as the years pass. With the emergence of search engines and the evolution of A.I., answers are literally at our fingertips."

Having curious conversations with your clients allows you to uncover things you just can't find out elsewhere.

Curious driven sales professionals are impactful with their communication, achieve success and over-achieve their sales targets more often than sales reps.

Becoming insanely curious is a required character trait if you wish to master business disruptions.

Sales professionals put learning into overdrive, will you?

Wildly curious sales professionals place themselves in their client’s shoes. They dig in deep to uncover business barriers and then guide them down the road to business betterment.

Walt Disney said it the best,

“When you are curious, you find lots of interesting things to do.”

What's your daily appetite for curiosity?

I believe curious salespeople possess a thirst for knowledge. They're interested in the lives of their client's. They love bringing new ideas, experiences and insight to their client's. They hold themselves accountable to always wanting to learn more.

Curious salespeople do not need to be encouraged to ask deep meaningful questions; they just do it.

Are you willing to cultivate curiosity with your clients to foster real connection?

Can curiosity become the fuel to your sales success?

Ray Dalio nails it,

“It is far more common for people to allow ego to stand in the way of learning.”

What is standing in your way of learning?

To further emphasize the importance of curiosity, I will refer to James Clear, author of Atomic Habits,

"A strategy for thinking clearly: Rather than trying to be right, assume you are wrong and try to be less wrong. Trying to be right has a tendency to devolve into protecting your beliefs. Trying to be less wrong has a tendency to prompt more questions and intellectual humility."

CURIOSITY FOSTERS CONNECTION

Curious salespeople seek to understand the world around them, which can lead to deeper connections and a more fulfilling life.

Curious salespeople are active listeners.

This requires intentionality and practice. Active listening is all about reflecting on what others say as you seek to understand their viewpoints. can enhance the quality of interactions.

In today's world, technology provides instantaneous responses, but it's human conversation that gets to the heart of what matters.

Curiosity is essential. Curiosity fuels your ability to make new connections and engage.

The more engaged you become the more inclined you're to ask meaningful questions; the more you learn and uncover, the more you grow relationships.

Here are three ways that you can start to become a bit more curious:

  1. Have a beginner's mindset - Assuming is the killer of all learning. You must have a burning desire in your heart for personal growth and knowledge.
  2. Surround yourself with other curious people - You become who you hang out with. Imagine what you could learn by associating with other curious people?
  3. Make WHY your favorite word - Asking WHY helps you get to the core cause, intent and purpose.
“I have no special talents. I am only passionately curious.”
Albert Einstein

Becoming insanely curious with your clients will build deeper connections, relationships and open the door to new opportunities.

A curious professional finds enthusiasm and interest in their career.

A curious professional is open-minded.

A curious professional is inquisitive and wants to know why.

A curious professional is not shy to ask questions and seek out answers.

A curious professional gives a rip about getting to the next level.



CURIOSITY HELPS TO SMASH SALES TARGETS

Albert Einstein once said,

"I am neither clever nor especially gifted. I am only very, very curious."

Curiosity, it's becoming massively obsessed with always wondering WHY. What's behind your sales WHY?

Curious salespeople think and act on a different level. They identify and ask questions that solicit deeper results.

Sales reps ask surface level questions, sales professionals dig below the surface to uncover the root cause.

According to the Oxford dictionary, curiosity is a strong desire to know or learn something.

Those salespeople who wrap their arms around curiosity and are not afraid of exploring it, poking at it, or even questioning it, soon start to reap the rewards that it provides.

Curious salespeople have no issues asking their clients...

  • What value do my services, products or solutions create for you?
  • What does value-add look like to you?

Sustaining value in the minds of your customers requires persistence and extreme focus.

Curious salespeople are obsessed with understanding value.

CURIOUS PROFESSIONALS TAKE OWNERSHIP

Curiosity drives learning.

Curious sales professionals engage deeply with their clients to understand their needs and challenges.

Curious sales professionals take ownership of their careers. They're more self-aware and accountable for their actions.

Self-awareness helps them make informed decisions that align with their personal and professional goals, ultimately leading to greater career satisfaction and success

Plain and simple, average sales reps are excuse makers. They point fingers towards everything bad that happens to them. It’s the economy, the leads are weak, the competition has better products, buyers are idiots, we’re too expensive, our service is horrible; stop the freaking excuses and all the madness!

Curious salespeople see all of this as learning opportunities.

They learn to do something different and practice different ways of progressing towards achieving sales success.

They view roadblocks as learning opportunities and become obsessed with the identifying as many ways as possible to improve.

Are you constantly on the lookout and open-minded for new and novel ways of enhancing your sales career?

BECOME CURIOUS ABOUT YOUR CLIENTS

Highly successful sales professionals know their clients deserve more than just a "check-in or touching base" phone call.

They acknowledge the importance of exploring their clients' beliefs, challenges, what drives them and most importantly, what they want to accomplish.

Innately curious salespeople ask the right questions, provide the right insight and respond with answers.

Instead of relying on scripted pitches, curious salespeople engage clients with thoughtful questions that elicit detailed responses.

Your mirror moment: By the way... The mirror never lies, only the person looking into the mirror lies.

  • Are you making your clients feel special before, during and after doing business with you?
  • Are you making your clients feel important?
  • Do your clients feel that you care about them?
  • Do your clients feel like they can trust you?

Curious salespeople focus on developing conversations, not sales campaigns. It is about opening human to human conversation.

With curious intent, spend quality time with your clients and ask them how you have been enhancing their experience with you?

CURIOSITY IS A GIFT

"Stay loyal to your creativity because it's a gift"
Pharrell Williams

The one thing separating successful salespeople and others who are merely surviving, or should I say, being complacent; is their desire to learn and curiosity ignites it.

I encourage you to break out of the complacent, default modes of thinking.

Recycling old ideas with traditional sales approaches doesn't help you smash your targets or satisfy your clients.

As you reflect upon curiosity and what this all means to you, I ask you to think about your professional growth...

  • Accept your knowledge is limited and can be developed.
  • Ask questions to uncover the real problems with your clients.
  • Avoid asking limiting questions with your clients.
  • Rephrase your understanding and ask for clarity.

Allow curiosity to fuel your innovation. This could be the best present you give to yourself.

Stephanie Chung is an accomplished executive and trailblazer in leadership, business development, and customer experience management. With a rich background in the aviation and luxury sectors, she’s known for driving innovation and fostering high-performing, inclusive teams. Stephanie’s strategic vision and leadership skills have led to remarkable growth in her career, making her a sought-after speaker and thought leader. Her passion for mentoring and empowering others shines through in her work as she inspires teams and clients alike.

SHOW SUMMARY

In this must-listen episode of the Selling From the Heart podcast, we welcome the brilliant Stephanie Chung. Renowned for her expertise in neuroscience and leadership, Stephanie brings fresh insights from her groundbreaking book, Ally Leadership: How to Lead People Who Are Not Like You. Together, they explore the power of conversational intelligence and the science behind building trust in today’s complex sales environment. Stephanie’s unique approach, combining neuroscience with sales strategy, provides practical, actionable tips for professionals seeking to enhance their client relationships and lead more effectively.

KEY TAKEAWAYS

Understanding Trust in Sales: In a post-trust world, authenticity is key. Sales professionals must prioritize genuine connections to establish trust with clients.

Neuroscience in Sales: Unlock the brain’s potential in sales with neuroscience techniques that create deeper, more meaningful engagement with clients.

Ally Leadership Framework: Learn how to navigate today’s diverse workforce with the “ALLY” framework—Ask, Listen, Learn, and take Action.

Multi-Generational Leadership: Discover strategies for leading and motivating teams across five generations, creating a psychologically safe environment for all.

Curiosity and Continuous Learning: Stay ahead in sales and leadership by cultivating curiosity and adapting to the unique needs of clients and team members alike.

QUOTES TO REMEMBER

"Selling is for losers—we solve problems. The goal isn’t just to sell, but to understand and address the real issues customers face."

"Authenticity and trust are paramount in today’s sales environment. It’s not about quotas; it’s about making a genuine difference in your customers’ lives."

"Leadership is about influence. Every sales professional has the opportunity to lead, uniting the team behind a common purpose where everyone wins." – Darrell Amy

"You don't call yourself an ally—your actions earn you that title from those you lead."

FOLLOW THE CONVERSATION

Connect with Stephanie Chung:

/ thestephaniechung

Learn more about Darrell and Larry:

Darrell's LinkedIn: / darrellamy

Larry's LinkedIn: / larrylevine1992

Website: https://www.sellingfromtheheart.net/

Get the Game-Changing Book That Will Boost Your Sales... While Protecting Your Relationships and Reputation!

Now available for shipping at Barnes & Noble!

Discover more:

https://sellinginaposttrustworld.com

Order the rerelease of Selling from the Heart today:

https://www.barnesandnoble.com/w/sell...

Never miss an episode—SUBSCRIBE to our YouTube channel:

/ sellingfromtheheart

Click for your Daily Dose of Inspiration:

https://www.sellingfromtheheart.net/d...

 
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This Week in the Copier Industry 15 Years Ago

This Week in the Copier Industry 15 Years Ago

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This Week in Copiers Fifteen Years Ago

Last Week of August 2009

Please visit FMD Distribution LLC and follow their Linkedin page

Real Copier Sales

Many of us in the business community grew up with Stephen Covey’s excellent book, the 7 Habits of Highly Effective People. It is both influential and insightful.

Well, I'd like to introduce you to "5 Habits of Ineffective Copier Sales People"....more to come with new blog on 8/28/2024

Check Out These Great Copier Threads from Fifteen Years Ago This Week

Weekend Industry Notes from 08/30/09

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- price does not include annual software maintenance fees Printable Technologies announced that its variable data software, FusionPro, will now support the AFP print file format from IBM. It also is now compatible with DirectSmile personalization software. Hewlett Packard won a bid from the City of Langford, Canada for an undisclosed number of HP LaserJet MFPs. This was to change a situation of; “a printer next to a copier next to a fax machine”. The new contract will supposedly save the city
Topic

Konica Minolta Adds Regional Aftermarket Managers

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. In the position, Gerry will be responsible for managing all aspects of Konica Minolta Dealer Aftermarket business (parts and supplies) within the entire East Region. Gerry joins Konica Minolta from Ricoh Corporation, where her most recent position was Executive Aftermarket Manager for both Savin and Lanier brands for the Eastern Region. Gerry began her career at Ricoh, where she held a variety of sales and marketing positions, to later support various dealers in Sales, Telemarketing, Training
Topic

Printer, copier and MFP sales plummet

Art Post (Guest) ·
Trade News | 27 Aug 2009 : A steep decline in shipments of printer, copier and multifunction (MFP) products in the first half of 2009 is likely to spur vendors and resellers to concentrate on managed print services. Latest figures from technology research specialist Gartner show shipments down nearly 25% in the first half of the year. There is no sign of a recovery in the second half, with Gartner predicting a double-digit decline which "in the worst case scenario could hit 30%". Gartner
Survey

Test Your Knowledge of the Copier Industry

Art Post (Guest) ·
Here's quiz questions that will bring back the memories of the good ole days! Have fun and enjoy!!
Topic

Toshiba Launches Social Business Network Designed to Connect Sales, Service and Corpo

Art Post (Guest) ·
printing products, network controllers or toner products, or for a dealer in your area, call (800)-GO-TOSHIBA or visit the TABS Web site at www.copiers.toshiba.com : . About Toshiba America Business Solutions Inc. Toshiba America Business Solutions Inc. (TABS) manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products, network controllers, and toner products throughout the United States, Mexico, Brazil, Latin America, and
Topic

Xerox Corporation has been positioned by Gartner, Inc., in the Leaders Quadrant

Art Post (Guest) ·
, Enterprise Rent-A-Car, The Dow Chemical Company and KeyCorp to reduce operational costs by up to 30 percent and get more out of the print infrastructure they've invested in - from the office to the print shop to the virtual workplace. "Xerox's position in the Leaders Quadrant of Gartner's Magic Quadrant validates the strength of our offering, especially in these challenging economic times," said Stephen Cronin , president, Xerox Global Services . "In addition to short-term cost savings, our MPS
Topic

OFFTEC Launches a new generation of laser printers in cooperation with Kyocera Mita

Art Post (Guest) ·
our current products." Offtec's Office and Banking Business Development Manager, Mr. Tareq Shaqqou, commented on this saying, "We at OFFTECOFFTECOfftec Group Offtec make use of our distinctive capabilities to become the trusted provider of optimal business and technology solutions. Thus, we are introducing today a total enterprise solution using Managed Printing Services in a step towards standardization and comprehensive management of the fleet of printers and copiers." It is worth mentioning
Reply

Re: Toshiba Launches Social Business Network Designed to Connect Sales, Service and Corpo

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I would not be surprised if your p4p hotel helped influence this new Toshiba EXCHANGE 'social' website. I believe that the p4p mission should be to provide the same platform within the Office Equipment Industry, yet be a forum for all people regardless of manufacturer (Toshiba, Ricoh, Canon, Konica Minolta, SHARP) affiliation.
Topic

How to Rebuild toshiba estudio copier.DISASSEMBLY & REPLACEMENT the DRUM UNIT.

Art Post (Guest) ·
Copier - Toshiba EStudio 2500c,3500c,3510c - Drum - Click here for funny video clips
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Toshiba Copiers Commercial - Technology Alone

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Toshiba Copiers

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5 Habits of Highly Ineffective Copier Sales People

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Thursday, August 27, 2009 5 Habits of Highly Ineffective Copier Sales People Many of us in the business community grew up with Stephen Covey’s excellent book, the 7 Habits of Highly Effective People. It is both influential and insightful. Well, I'd like to introduce you to "5 Habits of Ineffective Copier Sales People" Be the most talkative person in the meeting – You know everything there is to know about copiers, so why ask the customer an questions that he or she .... go here for rest of blog
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Fuji Xerox NZ slumps to $15m loss

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Zealand’s sales declined from $180.4 million to $174.1 million, while Fuji Xerox Finance recorded an increase in revenue, from $63.3 million to $66.9 million. Average achieved pricing per unit fell sharply, but the company sold more units year-on-year, Duffy says. “The owners are pleased with the performance,” he says. Falling interest rates in New Zealand led to part of the loss, a one-off $7 million, on swap derivatives, says Mark Allright, Fuji Xerox New Zealand’s chief financial officer
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Printer market falls by a fifth

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Written by Dave Bailey Computing, 25 Aug 2009 The global market for printers, copiers and multifunctional products (MFPs) declined by a fifth in the first half of 2009 to 51.3 million units sold, according to analyst Gartner. The reasons behind the fall were "weak demand as both businesses and consumers reduced spending and the drop in shipments was also impacted by tighter inventory controls in order to minimise inventory levels in the channels," said Gartner senior research analyst Lai-Ling
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magicolor 1600W Wins Editor's Choice Award from PC Magazine

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emissions are about 40 percent below those of conventional toner. "We are honored to receive PC Magazine's top accolade, which gives our customers the confidence that they can count on Konica Minolta for all of their printing needs," said Richard Miller, Vice President, Printer Sales, Konica Minolta Business Solutions U.S.A., Inc. "This award signifies Konica Minolta's commitment to develop quality products that are continuously evolving to help consumers stay ahead of the print management curve
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Helping Printers Succeed! - Responsive Solutions Unveils the “Magic Touch” for Printe

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www.responsivesolutions.com . “To address the new realities of today’s business communications market,” said Frank Miller, President, Responsive Solutions, “printers must address both customer-facing and internal efficiencies. CUSTOMER+ is a Marketing Resource Center™ offered in a Software as a Service (SaaS) model that does just that. Responsive Solutions coined the term and has the most robust offering in the marketplace. Visitors to our booth at Print 09 will see how implementing CUSTOMER+ can ensure business
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InfoPrint Solutions Company Showcases Precision Marketing Solutions at PRINT 09 to He

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Chicago, IL.,(PRINT 09) – August 25, 2009 – InfoPrint Solutions Company, a joint venture between IBM and Ricoh, today announced its lineup of market-leading hardware and software solutions along with professional services offerings for the commercial print industry to be shown at booth #2082 at PRINT 09, September 11-16, 2009. InfoPrint will tackle current customer issues and concerns, such as mailroom regulation, postal tracking, TransPromo implementation and print cost reduction. The company
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RICOH INTRODUCES PERSONAL PAPERLESS DOCUMENT MANAGER

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year 2008 sales in excess of $20 billion. Ricoh Americas Corporation is a leading provider of document solutions. Ricoh’s fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation directly or through its network of authorized dealers markets and distributes products in North, Central and South America. Information about Ricoh's complete
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Océ and Equitrac Release New Embedded MFP Connector

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represented approximately half of Océ's worldwide business in 2008, and employment is approximately 10,000. For more information about Océ, visit www.oceusa.com . Outside the U.S., consult http://global.oce.com . About Equitrac Corporation Making documents count for over 30 years, Equitrac is the world's leading provider of solutions to authenticate, authorize and account for use of today's multifunction printers, copiers, faxes and scanners. We are home to the industry's best-funded R&D program
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Allegheny County signs 5 year contract with Amcon Office Systems

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Onorato Announces New Cost-Saving, Energy-Saving Equipment Contract County will save $2.3 million over five years with new multifunctional devices PITTSBURGH — Allegheny County Executive Dan Onorato today announced a contract with Imperial-based Amcom Office Systems to replace the County’s 406 copier/printer/fax machines with modern, Energy Star-rated multifunctional devices. The new equipment will save the County more than $400,000 annually or nearly $2.3 million over the five-year term of
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Ricoh CPC Methodology

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I've noticed an increasing number of Ricoh's public sector contracts have shifted to a "Committed Both" CPC structure for office color MFPs, requiring a volume commitment for both monochrome and color prints within the same plan. I am familiar with this structure, but I wanted to confirm the CPC methodology since this may result in significantly inflated committed per-click costs depending on how CPCs are calculated. For example, I just saw the 28-ppm Aficio MP 2800 in a contract with a $138
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Kodak takes new approach at print industry's big trade show

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As Eastman Kodak Co. prepares for this year's largest print industry trade show, the company is going about it differently than in years past. It’s not taking Kodak equipment with it. Instead, the company is changing its trade show approach at Print 09, to be held in Chicago from Sept 11-16, with virtual displays and a talk show-like set of discussions about the commercial printing world. “If you go back to Drupa (a huge print industry trade show in 2008), we took a lot of equipment and our
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TWIR "This Week in Ricoh" 8/25/09

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Tuesday, August 25, 2009 TWIR "This Week in Ricoh" 8/25/09 Gathered from media sources from around the world, and a few moles! Isn't this a photo-copier brand?! In the early days, RICOH made precision instruments like watches . This RICOH 21J Automatic has rounded edges, making the watch look bigger than fact. The doom cystal also adds to the depth and volume of the watch. There is a raised red flower above 6 o'clock. It looks like a Lotus, a symbol of purity rising among the filth in Buddhism
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TWIC "This Week in Canon" 8/25/09

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TWIC "This Week in Canon" 8/25/09 Gathered from media sources from around the world, and a few moles! More details on the new Canon production b/w models, the imagePRESS 7000 series: - Apparently has issue with mixplexing, in that it has to clear every sheet in the engine before it can switch to either/or single of double sided print..... go here for rest of blog
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Re: Xerox 5675

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good job Chuck~ XEROX 5675 COPIER/PRINTER/SCANNER. A motion was made by Council Member Jones, seconded by Council Member Sudduth, to adopt Resolution R-1544-09, authorizing the Mayor to sign the three (3) year lease agreement and maintenance agreement with Berney Office Solutions for the lease of two (2) Xerox 5675 copier/printer/ scanner for City Hall at a cost of $552.96 per month.
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City of Langford digital document workflow saves office space

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function devices like printers, copiers, scanners and faxes with multifunctional machines, said Palmer. The situation at the City of Langford is a common scenario across many organizations where they had “a printer next to a copier next to a fax machine,” said Jean-Paul Desmarais, senior marketing manager for business printing with Hewlett-Packard Canada Co.. Actually, in the past several years, there has been an awareness among IT managers of the availability of multifunction machines, said
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Forms Printing w/carbonless & Stapling

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Ok, its been ahile for me on this one. My customer is using Timberline accounting software and he needs to print forms. I am under the impression that we can direct the forms to a printer. But we need the printer to print the same form twice and then auto staple the form. How is this done? Is it additional software or just a modification of the print stream?
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Toshiba e-studio 230 - 283 fuser repacement

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Toshiba 5520 Meter Reading Guide

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Toshiba Color e-STUDIO MFP - Colour therapy - No Stress

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Toshiba Color e-STUDIO MFP - Colour therapy - security

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Copier Asylum

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Methodist Healthcare eliminates hundreds of paper forms,

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similar forms, Crabtree said. The onsite print center's nine Xerox support staff manages the more than 25 million printed documents Methodist uses annually. That includes an average of 2 million black-and-white forms that administrative and clinical staff use monthly, and more than 1 million color documents, including brochures. Currently, the print center receives more than 125 job tickets a day and processes about 93% of those in five business days or less. Large volume printing is done in the
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A2iA DocumentReader™ Named a KMWorld “Trend-Setting Product” for the Second Consecuti

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, August 25, 2009 – A2iA, the worldwide leading developer of handwritten and machine printed text recognition, information extraction and intelligent classification of paper documents, announced today that A2iA DocumentReader™ has been named a “Trend-Setting Product" by KMWorld magazine for the second consecutive year. KMWorld’s prestigious list is published annually and recognizes innovative products that demonstrate identifiable technology breakthroughs and have a significant impact on the
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Test Your Knowledge of the Copier Industry

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Here's quiz questions that will bring back the memories of the good ole days! Have fun and enjoy!!
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New Copier Quiz!!!!!!! Test Your Knowldege!

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Test Your Knowledge of the Copier Industry http://p4photel.com/eve/forums...81057841/m/625108051
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Xerox 5675

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Is anyone familiar with this unit?Anyone have government pricing and CPC?Thanks,John
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Water agency gets handle on mountain of paperwork

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problem was money. "While we had this huge requirement for retention, we also couldn't spend hundreds of thousands of dollars on software and hardware," Perry said. "We expected sticker shock. It turns out you can get everything you need out of one box." In the end, the software cost about $19,000 and the copier cost about $5,000, Perry said. The Ricoh machine also replaced the water authority's aging copier, scanner and fax machine. It can do all those chores. Tools in place Now that the tools are
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No Canon Talk???

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We have members here what gives??
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TWIX "This Week in Xerox" 8/24/09

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Monday, August 24, 2009 TWIX "This Week in Xerox" Gathered from media sources from around the world, and a few moles! Xerox’s Worldwide Product Marketing Manager for entry level production color systems, Dale Allen, gave out more details on the new DocuColor 7002 & 8002 models: - does NOT use EA toner (this is Xerox’s polymerized toner and EA is acronym for Emulsion Aggregate) - instead is “same formulation as in the previous generation with an additive to lower ... go here for rest of blog
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Re: Pop-Up Drivers

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I haven't put a consorted effort into selling Smart Accounting because the pop-up drivers are inconsistent in that upon installation, sometimes they pop up and sometimes they don't. I'd also be concerned about installing this on a print server and sharing it out because I believe there may be issues where the server keeps the previous user's code if the user does not enter in a user code. It would be much more simple if they would just put the pop up function in the universal driver and made it
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Re: Toshiba Launches Social Business Network Designed to Connect Sales, Service and Corpo

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Re Toshiba's site: The hitch in a social networking site for professionals in one specific competitive industry is the competition factor. Re P4P forums opening up across the board: I second Neal's opinion. There is a tech site that already operates that way (The Copier Network).
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Re: Toshiba Launches Social Business Network Designed to Connect Sales, Service and Corpo

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quote: Originally posted by Art Post: Could you elaborate a little more on this for me? Art C'mon, copier sales professionals are among the most competitive people I know. (Passionate, knowledgeable, competitive, all good qualities when used for good, don't get me wrong). How many times have you written about a direct branch going in to one of your accounts? You weren't too happy about that! Do you really want to "easily connect and share knowledge" with a sales competitor in your own territory
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TransPromo Has Come Into Its Own, Notes Océ Expert at TransPromo Summit Session

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level of response from technology vendors and marketing partners.” Broadhurst pointed to Direct Group as a leading example of successful and innovative TransPromo initiatives. “Direct Group leverages the latest technologies – including new Océ inkjet variable MICR printing capabilities – that allow marketers to fully capitalize on the potential of TransPromo marketing.” Océ is the only provider of integrated MICR printing on a full color, high volume production inkjet system. Océ printers help
-=Good Selling=-
 
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This Week in the Copier Industry 10 Years Ago

This Week in the Copier Industry 10 Years Ago

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This Week in the Copier Industry Ten Years Ago

Last Week of August 2014

Kodak-Alaris_See-the-Diffreence-500x100Real Copier Sales (10 Years Ago)

Since I've spent so much time in the trenches, I've seen many salespeople and sales managers come and go. I understand that many sales managers are sometimes limited in what they can and cannot do. But, if I were king and had carte blanche, here's what I would do to increase sales and morale:...more here

Check Out These Great Copier Threads from Ten Years Ago This Week

Canon Adds AirPrint Compatibility to New imageCLASS Multifunction Printers

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MELVILLE, N.Y., Aug 26, 2014 (BUSINESS WIRE) -- Canon U.S.A., Inc., a leader in digital imaging solutions, today announced that four of its newest line of imageCLASS laser multifunction printers (MFPs) support Apple AirPrint® wireless printing from iPad®, iPhone® and iPod touch®. AirPrint1 allows users to wirelessly2 print photos, email, web pages and documents without installing device drivers. AirPrint compatible Canon models include the imageCLASS MF229dw, MF227dw, MF216n, and MF212w laser
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18 Questions to Rate Your Copier Dealership

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believe the next step in our industry is that independent dealers are going to be few and far between so try to find a good manufacturer owned dealership that will value its employees and the work they do. I will be happy to talk to any of you if you have any questions. Good Selling -=Boston Mike=- About Me: I have been in the Office technology for over 10 years. I have worked with all kinds of customers. I was with a small Ricoh dealership for almost 10 years where I had to learn most things on
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Access Direct Expands Digital Offerings with Canon Solutions America

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near-offset quality, speed of operation, and quality control features of the OcÉ ColorStream 3900, Executive Vice President John DiNozzi was also pleased with the machine's ability to do double-duty, as both a color printer and a monochrome-only printer. "With many of Canon Solution America's competitors, you have to print color all the time," said DiNozzi. "The OcÉ ColorStream 3900 has the ability to cap the unused print heads, so it only takes minutes to switch from monochrome to color." The
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Stop The Presses & Hold Your Horses, the Messiah for the Copier Industry has Arrived!

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With everyone jumping through their butts about thedownward spiral of the printed page, don't despair the Savior has Arrived! Leave it up to those inventive Japanese Engineers!! Fuji Xerox's concept robot printer will deliver those documents right to your desk!!!! There was only a short little blurb about this system, however, the system will only start printing your documents when it arrives at your desk. How about that!! Nice idea, but, at my age, I have a tuff enough time walking around the
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Select Canon imageCLASS, imageRUNNER and imageRUNNER ADVANCE MFPs Support New Android™ Version of Canon Mobile Scanning for Business

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, paper size, file format, color mode and two-sided (duplex) 3 scanning directly from the app. Scanned File Distribution Capability Once an original is scanned from a compatible MFP, users can opt to save the file to built-in local application storage (Camera Roll, My Documents) for later retrieval, attach it to a pre-set email address for distribution to colleagues, or open it into the Canon Mobile Printing app to quickly print the file through a compatible device. Device Management Users can
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Does anyone have any tips for selling BDR?

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I need to ramp up my Managed IT sales, however, I'm having a tough go of hit. Can anyone give me a few pointers?
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Need help with MAC printing with Parallels Desktop

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Ok, customer got a new desktop mac, he had a pc. His personal printer a ricoh has PSIII. He is telling me that he is running Parallels Desktop for running windows 8.1 on a MAC. He wants to load the print driver, but is not finding one on the internet. I'm at a loss here, shouldn't he just be able to load the PSIII driver for MAC and everything should be good?
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If I Were King of My Sales Department

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Since, I've had so much time in the trenches, I've seen many sales people, and sales managers come and go. I understand that many Sales Managers are some times handicapped with what they can and can't do. But, If I were King and I had carte blanche, here's what I would do to increase sales, and moral. 1)If I were the Sales Manager, I would STOP selling. I would divide all of my accounts amongst my reps. You can't be an great Sales Manager and a great sales person. It's not going to happen. 2) I
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Re: If I Were King of My Sales Department

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Great post! 11. Assign a rep a topic (round robin) to present at the next weekly sales meeting. Rules- show the team a new selling feature / function / solution, present it as you would to a client, and keep it short ( 5 minutes max) sweet. After presenting, stand and receive constructive criticism from the rest of the team. Keep it fun and informative- but don't take it the task lightly. This will improve product knowledge, research skills, and presentation skills.
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Re: Stop The Presses & Hold Your Horses, the Messiah for the Copier Industry has Arrived!

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I am out of the office until 09/01/2014. I will respond to your message when I return. Note: This is an automated response to your message "Post By Art Post: Stop The Presses & Hold Your Horses, the Messi..." sent on 8/27/2014 10:55:20 PM. This is the only notification you will receive while this person is away.
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Global 3D Scanning Market is Forecast to Reach $4.9 Billion by 2020

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preferred due to their capability to capture the finest details. Laser scanners are most commonly used in short range scanning. Handheld short range scanners developed by Faro Technologies, Creaform (now Ametek Inc.), GOM mbH, etc. are popular in the market in applications such as entertainment, healthcare, automotive, pipe inspection, etc. The companies profiled in the report include Faro Technologies, Ametek Inc., Quality Vision International, Direct Dimensions Inc., GOM mbH, Konica Minolta, Inc
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Re: Sold MY First Xante Ricoh Envelope Press today

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One was sold from our office. They are having some trouble with feeding so xante is sending them another print engine. I think it looks like a good system and have not read anything bad about them. We have a customer with another machine from us who bought a xante from someone else and they love it.
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Re: If I Were King of My Sales Department

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I am out of the office until 09/01/2014. I will respond to your message when I return. Note: This is an automated response to your message "Post By Art Post: If I Were King of My Sales Department" sent on 8/27/2014 12:21:48 AM. This is the only notification you will receive while this person is away.
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Re: If I Were King of My Sales Department

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Salesman vs. sales manager? Benefits and shortcomings of both.. Interesting exercise..
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Re: If I Were King of My Sales Department

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I like 11.!! I even like the rules better. Your thread also reminded me to add this. 12. Reps, especially new reps would be in charge of training their customers on how to use the system. At first, they would travel with the solutions engineer or (me)and watch them train the customer on how to print, copy and scan.
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Re: Need help with MAC printing with Parallels Desktop

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Art, Parallels is a virtual Machine that exists within the Mac, but it is just like any other Windows 8 PC. You need a Windows 8 PS Driver (if that is the language on the Ricoh). Hope this helps! Vince PS: I run Windows 7 in Parallelson my Mac Airbook.
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Re: If I Were King of My Sales Department

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Larry Thanx for the comment, hope you are doing well! Am I going to see you again this year at the Canatta Dinner?
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Re: If I Were King of My Sales Department

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Hope so. Planning on being there.
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Re: If I Were King of My Sales Department

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13.) I would ask my reps to tell me something what each ZBA in their 'top 20' actually do as a company. It's astounding how many "I don't know" I tend to hear.
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Re: Need help with MAC printing with Parallels Desktop

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Thanx for this, it really helped! I have another one for you. However gonna post this on IT forum.
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Re: If I Were King of My Sales Department

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I like 13 too! But what is ZBA?
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Kofax’s Kapow Enterprise Named Trendsetting Product of 2014 by KMWorld

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products selected demonstrate clearly identifiable technology breakthroughs that serve the vendors’ full spectrum of constituencies, especially their customers. “Kapow automates the acquisition and integration of information, especially web data, to an organization’s business applications without coding,” commented David Caldeira, Senior Vice President, Product and Solution Marketing. “We are continuing to identify areas where Kapow can automate data driven business activities, and in our latest
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Epson Showcasing Leading Label Solutions at Labelexpo

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-operate inkjet digital label presses that make high-quality, short-run label printing easier and more efficient. Delivering exceptional print quality and accurate color reproduction, as well as innovative printing features, the L-4033A/AW are cost-effective and reliable solutions that allow printers to expand their service offerings and improve profitability. As part of the Labelexpo Inkjet Trail, each of the five inkjet manufacturers will receive the same origination for a food, personal care and
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Re: kyocera/copystar wholesalers

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Originally Posted by GCBS: Our company has some used 420i's, 520i's and even some super reliable black and white 3050's and 4050's. We also have some smaller desktop mfp's...FS-1135's and FS-3640's. If you need color we have some FS-2626's and 2126's. GCBS send me your contact information and i will see that our equipment purchaser gives you an opportunity next time we are looking for some used copystar/Kyocera's
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The Heavy Toll of Poor Data Security in Healthcare

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Print4Pay Hotel. I urge members and readers to visit their site to see their full line of products and services. More and more we need to provide well rounded strategic solutions for our customers. Protected Trust offers some unique solutions that can help us in our day to day efforts. Check them out here .
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Nuance’s Dragon Voicemail-to-Text Platform to Join Deutsche Telekom’s Mobilbox Pro Service

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, saving both time and money. People never have to write down the information from a voicemail; important numbers, names and addresses are easy to find, easy to access and will never get lost. Nuance’s Dragon Voice-to-Text is part of Nuance’s broad portfolio of voice innovations that continues to define a new generation of intelligent systems and personal assistant technologies, which includes Dragon NaturallySpeaking for PC, Dragon Dictate for Mac, Dragon Mobile Assistant for Android, Dragon
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National Government Statistics Bureau in Asia Pacific Invests $450,000 in Kofax Solution

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20,000 customers in financial services, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com. (c) 2014 Kofax Limited. Kofax is a registered trademark and First Mile, Kofax Kapow and Kofax Altosoft Insight are trademarks of Kofax
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Locating_the_PLOTBASE_Controller_Card_Serial_Number.3671726.pdf

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-=Good Selling=-
 
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This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

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This Week in the Copier Industry 5 Years Ago

Last Week of August 2019

Purple Modern Professional Web Designer LinkedIn Banner

Real Copier Sales

I needed to get this out there because it's been bugging me for sometime.  What's the deal with sales people wearing polo shirts while visiting net new clients or how about any client?  What the frack is next polo shorts? Just want to clarify that I'm seeing more of this with how men are dressing rather than women..more here

Threads from 5 Years Ago This Week

Team Concept Launches “LuxFX” Decorative Print Designs with JETvarnish 3D Special Effects

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. PRINTINGUnited will also be the exclusive venue for several KonicaMinolta and MGI “world premiere” new product announcements and demonstrations. All members of the printing and packaging industries are encouraged to attend. GLGA PIA Participation As a member of the Great Lakes Graphics Association (GLGA), regional affiliate of the national Printing Industries of America (PIA), Team Concept was joined at Chicago’s Pea**** Print Fair by Joe Lyman, President of the GLGA. The GLGA also co
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Konica Minolta’s bizhub® i-Series Honored with Better Buys Editor’s Choice Award

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expansive smart office product portfolio from IT Services ( All Covered ), ECM, Managed Print Services and industrial and commercial print solutions.Konica Minoltahas been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for twelve consecutive years, and is proud to be ranked on theForbes 2017 America's Best Employers list. The World Technology Awards recentlynamed the company a finalist in the IT Software category. KonicaMinolta, Inc. has been named to the
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Newsweek Awards Toshiba Managed Print Services Program

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resellers to quickly and accurately analyze both the cost and eco-impact of operating a client’s copier and printer fleet and identifies the potential document and device security vulnerabilities. The Encompass cloud-based analytical tool enables Toshiba consultants to design a printer and copier implementation that best utilizes current assets, identifies products for removal, relocation or replacement. Additionally, Toshiba consultants use Encompass to identify workflow improvement and print
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Canon's imagePROGRAF TA Series Printers Open Up Large Format Printers to a New Audience

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MELVILLE, N.Y. , Aug. 29, 2019 /PRNewswire/ --Developed to benefit entry-level print customers, Canon U.S.A. , Inc., a leader in digital imaging solutions, is excited to announce the new imagePROGRAF large-format 5-Color 24-inch TA-20 and 36-inch TA-30 printers. The TA Series offers end users Canon's high-quality software and overall brand value in a cost-efficient, easy-to-use solution built to help stimulate workflow and productivity for small businesses and first-time large-format print
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Lead for Two Production Print Copiers in Michigan

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see attached file
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Lexmark and Ricoh Win Buyers Lab Ease of Use PaceSetter Awards for A4 Small and Mid-Size ...

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devices. The winners for 2019–2020 are: LEXMARK INTERNATIONAL, INC. BLI PaceSetter 2019–2020 in Ease of Use: A4 Small Workgroup RICOH USA, INC. BLI PaceSetter 2019–2020 in Ease of Use: A4 Mid-Size Workgroup (also sold under the Savin and Lanier brands) “Easy-to-use printers and MFPs are essential for the smooth functioning of any office environment,” said Kaitlin Shaw, Senior Editor of Printer/MFP Evaluation at Keypoint Intelligence - Buyers Lab. “Busy workgroups don’t have time to waste at the
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Canon Solutions America Showcases Information Security at Special Event

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to the many types of security risks they face. Experts from Canon Solutions America and several of its vendor partners took attendees on a journey through real world demonstrations of Canon Solutions America's Five Pillars of Security . This layered security approach encompasses device security, print security, document security, information security, and cybersecurity, outlining a business model that can be easily and efficiently implemented. "There is no simple solution to cybersecurity. It
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Comparing the Ricoh MP W6700 vs the KIP 7172 Large Format Printers

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There’s quite a bit to think about when comparing large format printers. I’ll let you know up front that I resell Ricoh large format printers. Yes, I’m a little biased when it comes to value and reliability. However when it comes to features and specs, well they are what they are. Thus, I’d like to share 5 features that make the Ricoh MP W6700 large format printer the device to acquire. Compact Design In most cases when clients are considering a large format printer, the space on where to place
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Ricoh commits to tackling inequality by joining Business for Inclusive Growth coalition

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innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2019, Ricoh Group had worldwide sales of 2,013 billion yen (approx. 18.1 billion USD). For further information, please visit www.ricoh.com ### © 2019 RICOH COMPANY, LTD. All rights reserved. All referenced product
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The Pittsburgh Post-Gazette Names Ford Business Machines A Winner Of The Pittsburgh Top ...

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." ABOUT FORD BUSINESS MACHINES Ford Business Machines is the area's largest independent full-line authorized dealer of Canon, KonicaMinolta, and Lanier (Ricoh) products for copier, printer and multi-function product (MFP) technology. In addition, Ford offers document management, print management and IT services, serving as a complete technology solution for businesses of all sizes. SOURCE Ford Business Machines
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BLI Awards for Summer of 2019

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Canon imageRUNNER Advance 4535i III, 6555i III, 86595i III, C5535i III, C5550i III, C7570i III. Can anyone tell us what the designation of "III" is for? Kyocera TASKalpha's 6053ci, 4053ci, 3235ci, 6003ci, 5003ci, and 4003ci https://www.keypointintelligen...-financial-services/
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Canon USA Gets Esteemed InterTech Technology Reward for Océ ProStream Series Inkjet Press

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Canon U-S-A, Inc., a chief in digital imaging solutions, is proud to affirm the Océ ProStream Series inkjet press has established the esteemed 2K19 InterTech Technology Reward from the Printing Industries of America. Intended to open up the latest business opportunities for commercial printers, the Océ ProStream is based on pioneering technology that takes fast inkjet to the next level of color output excellence and media adaptability. “The judges remarked on Océ ProStream’s capacity to print
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Epson Introduces SureColor T5470M 36-Inch Printer and Integrated Scanner for Enhanced Collaboration and Workflow

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Epson Introduces SureColor T5470M 36-Inch Printer and Integrated Scanner for Enhanced Collaboration and Workflow SAN DIEGO (ESRI, Epson Booth #327) – July 8, 2019 – Epson today announced the SureColor ® T5470M – a new 36-inch printer and integrated scanner offering a fast multifunction solution for printing, sharing and saving technical documents. The new model joins the Epson SureColor T-Series line of wide-format printers, and the sleek print/copy/scan combo produces accurate A1/D-size
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Logically Expands Sales Leadership Team to Drive Continued Growth

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business development. He previously held the position of Vice President of Sales for mindSHIFT. “Logically has the ideal mix of technical talent, customer focus, and game-changing IT automation ,” says Matt Putney, “I am really excited to join the Logically executive team and help drive our rapid and continued growth”. Tracey Pick is an experienced senior manager with a demonstrated history of working in the software industry, having served as the Senior Manager of Sales Operations at Alchemy
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Gov't Says Magistrate Wrong About Bar In Canon FCA Case

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Here's the link you can get seven day trial for free. Something about overcharging for copiers https://www.law360.com/technol...ar-in-canon-fca-case
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Florida man sentenced for $25 million Xerox toner fraud case

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ROCHESTER, N.Y. (WHAM) - A Florida man was sentenced to 18 months in federal prison for a $25 million scheme to resell Xerox toner. Robert Fisher, 79, was one of five men convicted in the conspiracy. Fisher pleaded guilty to conspiracy to commit wire fraud. Prosecutors said Fisher worked with Kyle Haynes, Jason Haynes, David Haynes, and Bryan Day to set up sham companies to buy dozens of Xeroxprinters and order nearly $25 million in toner. RBM Imaging, which was owned by Fisher, purchased the
Blog Post

Ditching the Polo Shirt Can Increase Your Sales

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the guy that was going to the office everyday with a three piece suit. The vest, the jacket, the tie, the slacks it all happened everyday. I may not have known that much about business or sellingcopiers back in those days but I sure did look like I was successful. We hear over and over that people do business with people they like. I'm here to tell you that people also like to do business with other people that are successful. Thus, when you walk in the door well groomed and put together you've
TopicPremium

Lead for Color Production Press in Kansas

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see attached file
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Roland DGA Wins Three SGIA 2019 “Product of the Year” Awards

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and Avery Dennison’s ICS Performance Guarantee. The new Roland Texart RT-640M is an intelligent multifunction dye-sublimation printer that gives users the freedom to print directly onto coated polyester fabrics, or to sublimation transfer paper, using the same specially formulated Texart SBL3 sublimation inks. Innovative, reliable and easy to use, the value-packed RT-640M simplifies dye-sublimation production with its direct-to-textile option, while maintaining the versatility of printing to
Blog Post

Perception Is Reality... You Are What Your Customers Say You Are!

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'great', if you want to be viewed as a true 'sales professional' then learn to become a servant.Stop selling…Start serving... Start being a leader of yourself and lead with your heart! Many of you may find it exhausting, many of you may find it stressful but those sales professionals who lead with their heart and seek to serve their clients, change how they're perceived immediately. Adopting a servant led mindset takes a conscious effort by learning and committing to develop self effectiveness
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The Hinojosa Group Purchases EFI Nozomi for Cartonajes Bernabéu

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The Hinojosa Group Purchases EFI Nozomi for Cartonajes Bernabéu The Hinojosa Group Purchases a New EFI Nozomi Digital Printer for Cartonajes Bernabéu With this latest purchase, The Hinojosa Group has become the corrugated packaging manufacturer with the world's largest direct-to-board digital capacity ALMASSORA, Spain – August 26, 2019 -- The Hinojosa Group , one of the leading manufacturers of corrugated cardboard in Spain, is continuing to expand its single-pass digital printing capacity
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State of MPS with SMB Accounts

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This is all from Quocirca (by the way does anoyone know how to pronounce that). 66% believe that printing will still be important in 2025 76% state printing is still important Almost 50% expect digitization process to be important in 2025 90% believe there will be increased document capture and workflow solutions Still another 41% expect color pages to in increase by 2025 A whopping 66% believe that collateral for clients should be in print Key investment priority to 2025 will be MPS Another
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RBS installs

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and do the install? Does a Salesrep or Customer Service Rep do the end-user training? To what degree will they mess with end-of-lease returns, especially non-Ricoh units? I've heard stories of charges ($25) for service or supply requests that aren't entered on-line. Is this true? I'm just trying to get a picture of what changes this customer will experience going from an independent dealer to RBS. These are nation-wide installations that have been performed by independent dealers up to now. Thank
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M-Files Extends Google G Suite with Enterprise Content Management and Compliance Support

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’ access rights. The option to manage and control sensitive data in M-Files with automatic version control, document permissions and support for automated workflows, assignments and notifications, such as review and approval workflows, allows companies to streamline processes and adhere to strict data privacy regulations. M-Files connects G Suite applications with other business systems and repositories, such as Salesforce and network folders, without requiring migration. Organizations gain visibility
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Tom Cavanagh has joined the company as Senior Vice President, New Business Development

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Eastman Kodak Company, where he served as vice president and chief customer officer in the Intellectual Property Solutions Division, focused on advanced materials and 3D printing.Prior to that, he built and served as CEO of two start-ups:BuildLinks, which provides construction management cloud services to the homebuilding industry; and Net32, a web-based enterprise that delivers procurement efficiencies across the dental supply chain. He holds a bachelor's degree in economics from Niagara
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HP's Cash-Cow Ink Business Is in Trouble

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, thanks to solid growth in the PC segment and substantial share buybacks. But the printing business, responsible for the bulk of HP's profits, didn't do so well. Printing revenue was down 5.3% year over year, and segment operating margin contracted by 40 basis points. While sales of printing hardware tumbled in the quarter, the biggest problem was weak sales of supplies. HP's printer business follows a razor-and-blade business model: The company has built a large hardware install base, and that
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Epson Opens Fujimi Inkjet Innovation Lab

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processes. Epson will develop new applications and unearth needs for inkjet technology, create new markets for inkjet printing, and accelerate the use of its inkjet printheads in industry. One of Epson's strategies under its current three-year plan is to accelerate growth by taking maximum advantage of its assets and by engaging in collaboration and open innovation. In inkjet, Epson is seeking more open innovation opportunities and is expanding external sales of inkjet printheads that incorporate
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New Lexmark Industry Advantage Offering Pairs Partners with Industry Experts

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experts across the globe maintain strong relationships with customers in their area of expertise, staying on top of trends and best practices. The Lexmark Industry Advantage program is designed to share that valuable knowledge with Lexmark partners. "For the most effective customer interactions, you need to speak their language," said Sammy Kinlaw , Lexmark vice president, worldwide channel and OEM sales. "Customers want to talk about their unique print needs and business processes. Partners who
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Re: KIP 7171& KIP 7172 Questions

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Here's another question. How many prints will the top exit tray hold?
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Ensono to Offer Managed Services on VMware Cloud on AWS

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optimized access to a broad range of AWS services. The VMware Cloud Provider Program MSP model is for partners that offer managed services and consulting services, and includes tools, training and expertise required for partners to develop and deliver managed services for VMware Cloud on AWS. The VMware Cloud on AWS Solution Competency provides the sales and technical training partners need to help customers be successful with hybrid cloud solutions and services. Ensono Managed VMware Cloud™ on AWS
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Spinnaker Support Announces First Half 2019 Highlights

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DENVER , Aug. 26, 2019 /PRNewswire/ --Spinnaker Support, a leading global provider of Oracle and SAP third-party support and managed services, today announced first half highlight for the period ending June 30, 2019 . First Half 2019 Highlights Record revenues, due in part to increased sales and higher customer retention rates. Now partnering globally with IBM through its multi-vendor IT support service program. Spinnaker Support will deliver third-party support to IBM's enterprise application
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RDX to Acquire Navisite LLC

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Spectrum Business® brand, Charter provides scalable, and cost-effective broadband communications solutions to small and medium-sized business organizations, including Internet access, business telephone, and TV services. Through the Spectrum Enterprise brand, Charter is a national provider of scalable, fiber-based technology solutions serving many of America's largest businesses and communications service providers. Charter's advertising sales and production services are sold under the Spectrum
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ePlus Acquires ABS Technology, Expanding Reach in Mid-Atlantic Region

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in the future; significant adverse changes in, reductions in, or losses of relationships with major customers or vendors; the demand for and acceptance of, our products and services; our ability to adapt our services to meet changes in market developments; our ability to implement comprehensive plans to achieve customer account coverage for the integration of sales forces, cost containment, asset rationalization, systems integration and other key strategies; our ability to reserve adequately for
Blog Post

MSP & MSSP Industry Notes for August 25th, 2019

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Milton Keynes, England Mirus IT, Strategic IT, Print Telephony Services Support for SME's SMB's SPS Ranked No. 2 Among Inbound Document Management Providers Swiss Post Solutions outsourcing provider for business process solutions along with innovative service in document management Swiss Post Group headquartered om Bern, Switzerland. Employees 7,000 and focuses on banking, insurance, telecommunications and healthcare companies States global data volumes with hit 150 zettabytes by 2025 Buchanan
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VirtualArmour Reports Q2 2019 Results; Managed and Professional Services Revenue up 13%

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the products and solutions we offer to our customers and automating functions within the current suite to increase efficiencies and drive down operation costs. Q2 2019 Financial Summary Revenue totaled $2.7 million in the second quarter of 2019. Managed and professional services revenue grew by 13% to $1.3 million, while overall sales declined from $4.0 million vs. the same period a year ago due to lower product sales (hardware and software). Cost of sales were $2.0 million in the second
Reply

Re: HP's Cash-Cow Ink Business Is in Trouble

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Thought this was an interesting article @John @Jason H @Monte @SalesServiceGuy @fisher @Ray Stasiezcko
-=Good Selling=-
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Manage Widgets On Search Pages
 
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Hacked

Today's Hacked!

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Hacked!

8/22/2024

Sponsored by

Recent Hacking Incidents and Cybersecurity Concerns

Kentucky Prison Inmates Hacked Computer Tablets to Create Money

  • KY Inmates Hacked Tablets, Stole Over $1 Million: In a surprising breach, Kentucky state prison inmates managed to hack their computer tablets to grant themselves over $1 million, shocking the KY Department of Corrections and Securus Technologies. Read more

After Iran Steals Sensitive Israeli Data, Israel Tries to Censor the Internet

  • Israel Responds to Iranian Data Breach with Internet Censorship Attempts: Following Iran's theft of sensitive Israeli data, local cybersecurity experts reveal that leaked materials are often just the climax of long-running clandestine hacks. Read more

Zee Media Website Hacked in Retaliation for Bangladesh Coverage

  • Bangladeshi Hackers Target Zee Media Over Coverage: Zee Media’s website was hacked by the Bangladeshi group "SYSTEMADMINBD" in retaliation for what they perceived as mockery in coverage of Bangladesh’s flood situation. Read more

Georgia Man’s Friends Scammed After His Facebook Is Hacked

  • Friends Scammed After Facebook Hack: Kerry Jackson’s Facebook was hacked, leading to his friends being scammed out of thousands of dollars despite multiple reports to Facebook. Read more

YouTube Introduces AI Tool to Recover Hacked Accounts

  • YouTube Unveils AI Chatbot for Account Recovery: YouTube has launched an AI assistant designed to help creators recover hacked accounts and undo unauthorized changes more efficiently. Read more

Google Offers New Tool for Hacked YouTube Accounts

  • Google Releases AI Tool for Hacked YouTube Account Recovery: Android Police reports that Google’s new AI-based tool assists creators in regaining access to hacked YouTube accounts without needing direct support. Read more

Man Hacks State Database to Fake Death and Avoid Child Support

  • Kentucky Man Fakes Death to Dodge Child Support: A Kentucky man hacked into the state death registry using a physician’s credentials to fake his death, avoiding over $100,000 in unpaid child support. Read more

McDonald's Instagram Hacked in Cryptocurrency Scam

  • McDonald's Instagram Hacked for $700K Crypto Scam: McDonald's Instagram account was hijacked in a scam involving a fraudulent cryptocurrency linked to Grimace, leading to significant losses. Read more

How to Recover a Hacked Facebook Account

  • Tricks for Recovering a Hacked Facebook Account: Kim Komando offers tips for retrieving a hacked Facebook account, from uploading an ID scan to using a familiar Wi-Fi network. Read more

Oil Services Giant Halliburton Hit by Hack Attack

  • Halliburton Cyberattack Disrupts Operations: Oil services company Halliburton faced a significant disruption after a hack attack, affecting operations in Houston. Read more

Trump Campaign Hack Confirmed by Intelligence, Iran Blamed

  • Iran Behind Trump Campaign Hack, Says U.S. Intelligence: Cybersecurity expert Theresa Payton discusses intelligence reports confirming that Iran was responsible for hacking the Trump campaign. Read more

-=Stay Safe=-

 
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Power MPS

The AI Revolution in IT Departments

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Artificial Intelligence (AI) is rapidly reshaping the landscape of information technology departments across industries. This transformative technology brings both significant benefits and formidable challenges to IT professionals. In this blog post, we delve into the multifaceted impacts of AI on IT departments.

Optimizing Operations with AI

how ai affects profit

Artificial Intelligence is revolutionizing the efficiency and effectiveness of IT department operations. AI systems now increasingly manage routine tasks such as data correlation, network monitoring, and the identification of IT system malfunctions. Deloitte Insights reports that AI-driven organizations have seen an average of a 10% reduction in operational costs, a testament to AI’s role in streamlining processes.

This implementation of AI not only accelerates these processes but also reduces the chance of human error. As these automated systems handle repetitive, time-intensive tasks, IT professionals gain the freedom to direct their focus and creativity towards strategic initiatives, fostering innovation and driving the business forward.

Thanks to AI’s data-processing prowess, IT departments can handle the deluge of information with unprecedented efficiency. Predictive algorithms that can anticipate technical issues before they arise are transforming system maintenance, moving it from a reactive to a proactive stance. Such predictive maintenance not only reduces system downtime but also extends the lifespan of critical IT infrastructure. This foresight, powered by AI, ensures smoother operations and enhances the overall dependability of business technology systems, leading to improved end-user satisfaction and trust in IT capabilities.

AI’s Aid in Cybersecurity

The integration of AI into cybersecurity measures has been nothing short of a game-changer for IT departments. As cyber threats evolve in complexity and volume, traditional security measures alone no longer suffice. AI steps in as a dynamic ally, equipped with the capability to analyze patterns across vast datasets swiftly. This deep-level analysis allows for the early detection of potential threats and anomalous behavior, much before they can escalate into breaches.

The value of AI in this domain is underscored by a study from Capgemini, which highlights that over two-thirds of enterprises view AI as essential to combating cyber threats. The agility AI introduces to cybersecurity ensures that IT departments are always one step ahead in the digital arms race against cybercriminals.

AI is pivotal in scaling cybersecurity efforts as digital footprints expand exponentially. It can automate the response to detected threats, dramatically decreasing the time from discovery to resolution. AI-driven intrusion detection systems and automated security protocols actively mitigate risks, adapting in real time to emerging threats. This proactivity is indispensable because cybersecurity events can unfold rapidly, often with costly consequences. For IT departments around the globe, the employment of AI not only fortifies defense mechanisms but also instills a measure of confidence and control over their security posture.

Managing Talent and Skill Gaps

The rapid incorporation of AI within IT departments creates an unprecedented demand for a workforce fluent in AI technology. The necessity for talent that can develop, manage, and interpret these sophisticated systems is at an all-time high. A report by McKinsey & Company highlights a concerning gap, with 87% of organizations acknowledging either current skill gaps or anticipating them within the near future.

As AI evolves, the pressure mounts on IT departments to cultivate a workforce skilled in cutting-edge technologies. This involves sourcing new talent with specialized know-how and investing in the upskilling of existing staff—a process that can be time-consuming and expensive, yet crucial for staying ahead in the innovation race.

The disparity between the availability of AI professionals and the needs of the industry poses a significant challenge. The scarcity of skilled AI experts leads to a competitive market where poaching is common, and retention becomes difficult. For many IT departments, the solution involves a strategic investment in training programs and partnerships with educational institutions to develop the necessary skill sets in-house. Such initiatives are vital in closing the skill gap but also require ongoing investment to keep pace with the continuous advancements in AI technology. The onus is on IT departments to adapt to this new paradigm and become active contributors to the education and evolution of the AI workforce.

The Economic Impact of AI

Embracing AI within IT departments is having a measurable economic impact on businesses. AI technologies are known for automating complex and repetitive tasks, significantly reducing operational costs. A study by IBM revealed that implementing AI could potentially reduce IT costs by up to 30%, underscoring the financial benefits of leveraging artificial intelligence. These savings are accrued not just from labor cost reductions, but also from the increased speed and efficiency with which AI systems can perform tasks – often executing what would take humans multiple hours in a matter of minutes.

The economic advantages of AI extend beyond cost savings. By automating mundane tasks, IT professionals are liberated to tackle more strategic initiatives that can lead to additional revenue streams. The ripple effect of this shift is substantial, opening up opportunities for companies to innovate and grow. Within IT departments, the reallocation of resources made possible by AI adoption paves the way for new project development, ultimately contributing to a stronger, more competitive market position. These strategic advantages arguably equal, if not surpass, the immediate operational savings, marking AI’s profound economic influence.

Ethical Implications and AI Governance

The advent of AI in IT departments introduces a spectrum of ethical implications that need careful navigation. AI systems, by their nature, are often opaque, leading to challenges in understanding how decisions are made. This ‘black box’ dilemma necessitates IT departments to adopt a stringent governance framework to ensure transparency and fairness in AI operations.

The ethical deployment of AI becomes even more pressing when considering the potential for algorithmic bias, where AI systems may inadvertently perpetuate existing prejudices. This is highlighted by research indicating that almost 35% of businesses have experienced an AI ethics breach to some degree.

It is critical for IT departments to not only be stewards of technological efficiency but also of ethical integrity. The creation and enforcement of AI governance protocols are required to uphold accountability and prevent misuse of AI technologies. In the absence of universal standards for ethical AI use, IT departments are at the forefront of developing best practices that balance innovation with responsibility. Engaging with diverse stakeholder groups for insight and oversight assists in aligning AI initiatives with broader societal values, ensuring that as AI evolves, it does so with ethical considerations embedded in its core.

AI and the Evolution of IT Roles

AI’s permeation across IT operations fundamentally alters the roles and skill sets required within the department. As AI takes over routine and operational tasks, IT professionals need to pivot, focusing more on overseeing AI systems, understanding and interpreting data outputs, and strategizing based on AI-provided insights.

A survey by Accenture found that 74% of IT executives believe that AI will significantly change their jobs within the next three years, indicating the shift towards more strategic roles. This shift in responsibilities underscores the growing significance of cross-functional skills in areas such as AI management and data analytics, which are becoming as crucial as traditional IT skills.

In this evolving landscape, IT roles are transitioning from their traditional support stance to becoming integral contributors to business strategy and innovation. IT departments are increasingly expected to provide input that can shape product development, customer engagement strategies, and overall business direction. Therefore, IT employees must embrace lifelong learning and continuous skill development to stay relevant in their careers. As AI changes how IT departments operate, it also opens up new paths for professional growth and redefines the notion of what it means to work in IT.

In the face of rapid AI advancement, IT departments are navigating a transformative era of operational efficiency, enhanced security measures, and innovative role evolution. Despite the hurdles of talent shortages, ethical governance, and the need for perpetual upskilling, the potential for reduced costs, strategic growth, and proactive cyber defenses positions AI as a key driver of IT’s future. The journey ahead mandates a strategic, ethical, and adaptable approach—but the rewards for those IT departments that can successfully leverage AI’s power will be substantial, shaping not just their own future but the future of technology itself.

 
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Hacked

Today's Hacked!

·

Hacked!

8/21/2024

Sponsored by

Recent Hacking Incidents and Cybersecurity Concerns

Iran-Trump Campaign Hack and Other Cybersecurity Incidents

Iranian Cyber Attacks Target Trump Campaign

  • Iran Hacks Trump Campaign, Adding to Russia, China Cyberattacks: As the U.S. presidential election nears, Foreign Policy reports that cyber intrusions from Iran, Russia, and China have all targeted the campaigns of Donald Trump and Kamala Harris. Read more
  • Trump Attorney Targeted by Hackers: CNN reports that one of Donald Trump's attorneys, Lindsey Halligan, was a victim of a hacking attempt, raising security concerns. Read more
  • U.S. Officials ‘Confident’ That Iran Hacked the Trump Campaign: WLIW-FM shares that U.S. intelligence agencies are confident Iran was behind the hack, despite denials from Tehran. Read more

Other Noteworthy Hacks and Cybersecurity News

  • McDonald's Instagram Account Hacked in Cryptocurrency Scam: Several news outlets report that McDonald's Instagram account was compromised by hackers promoting a fake cryptocurrency tied to Grimace, causing significant financial losses. Read more
  • Chipmaker Microchip Technology Faces Cyber Attack: The Register highlights that Microchip Technology, a U.S. semiconductor manufacturer, disclosed a significant breach that disrupted key operations. Read more

Global and Miscellaneous Hacking Incidents

  • India’s Zee Media Website Hacked: The Business Standard reports that Bangladeshi hackers targeted Zee Media’s website in retaliation for its coverage of Bangladesh’s flood situation. Read more
  • Halliburton Hacked: Houston Press reveals that oilfield services giant Halliburton faced a cyberattack that impacted its operations in Houston. Read more

-=Stay Safe=-

 
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