Enjoy these wonderful threads about the copiers industry from 15 years ago this week!
A Tricky Play for Investors
of 2003, sales of digital office copiers, digital copiers for commercial printers and high volume industries, and services grew 10%. More encouraging, 60% of Xerox' equipment sales came from new products introduced in the previous two years. MIXED OPINIONS. On Apr. 23, Xerox will report first-quarter earnings that are expected to signal solid growth for 2004, with projections of total sales up slightly to $16 billion from $15.7 billion in 2003, and net income up 85%, to $665 million from
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Its Us and Them!
behind the other company's products. For example, Minolta has been slow in moving into the Konica manufactured high-speed engines and Konica has also been somewhat slow in capitalizing on Minolta's color products. If the two companies cannot mesh, they will run the risk of falling victim to the "us and them" mentality that so often plagues these agreements. Of greater significance to us is distribution. The joint development agreement of three years ago was a tacit acknowledgment that things
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Monk "e" Money w/Toner & Ink
at market researcher IDC. And, increasingly, consumers have options beyond going to Office Depot, OfficeMax, Fry's Electronics stores and other retailers to get inkjet and laser printer cartridges when they are running low on ink, or have already run out. LaserMonks.com is just one of them. A Google search for "inkjet cartridges" yields 380,000 hits as well as a large number of sponsored links, for which businesses pay Google to post them next to the query results. The price difference for buying
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Despite speculation, Xerox sees no retail push
consulting firm Industry Analysts Inc., said that model brought Xerox a step closer to the lower end of the market, where consumers buy inexpensive printers attached to personal computers. "We are just waiting for them to finally get back to retail," he said. "If they put those things in Staples and Office Depot, they would sell a zillion of them." Xerox Chief Executive Anne Mulcahy told Reuters in a recent interview that Xerox was not looking to return to the market for less pricey machines for home
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Rioch Press Release
say they don't expect to match last year's robust growth this fiscal year, due in part to losses incurred by a Mexican subsidiary and costs associated with Ricoh's 2001 acquisition of Lanier Worldwide, a major international distributor of office equipment. But digital copiers and color printers continue to sell well in Europe, they say, and the company finally is making some significant inroads into the higher-margin, large-company copier-printer markets in the U.S. -- a business once dominated
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PAPER HAS ALWAYS BEEN A PART OF THE ....
document recognition technology is used in the just-released Xtrata product to automatically recognize and classify intermixed documents by type and then build more flexible indexing and data collection rules that don't rely on rigid templates. Irvine, CA-based Kofax also offers an Ascent for Payables solution that automates invoice processing. ReadSoft Documents: Another do-it-all document processing platform, but this one will incorporate ReadSoft's widely used (300-plus-customer) Invoices
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Remember the 1035 Scanner/copier story?
We got an order for 5 more units (Now 2035's) last month from U.S. District Court and 3 more units this week from U.S. Bankruptcy Court. I think we are up to 15 total units. For those who are new here, these are 35ppm S/P units that may never run a single copy or print! U.S. Bankruptcy Court was so impressed with the speed, Interactive Display, and ScanRouter Software, that they ordered 5 Aficio 1035's to do nothing but scan. Then they showed their program to U.S.District Court and they too
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Experience w/1035 scanning
From: LifesGr8 (Original Message) Sent: 9/12/2002 4:22 PM I had a unique selling experience that I thought I would pass on in case anyone could benefit from it. U.S. Bankruptcy Court called for pricing on a 1075. They had bought six HP9100 Senders for $3000/ea about 6 months ago and they weren't holding up. He had researched on the internet and ran across info on the 75ipm 1075 from Ricoh. I suspected that the $18,000 GSA promo price for one 1075 might blow them away so I suggested the
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Frustrated with Inventory Levels?
. Again, this needs to be approved by me from now on. e.) Special order equipment to fill sales any time you can. If they are OK with a three week wait, let us order their unit and accessories special just for them. In the mean time, we still have a unit to demo. e.) LOWER YOUR EXPECTATIONS SIGNIFICANTLY and realize that these issues are not unique to CBS. If a competitor can deliver out of inventory the exact model and configuration they requested, it is by the grace of God, not because there
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Increasing color profits?
By Ronelle Ingram 16-Aug-02 “Business is slow. How can we make more money in the service department?” I receive this common question via my email or voice mail on a regular basis. There is no easy answer to such a broad question. Each of us must be constantly aware of the need to optimize the opportunities for profits within our own company. There are a few bad business habits that will guarantee your business will lose money. Many of us receive daily offerings via the fax and through email
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High-Speed Copiers:
-volume print shop of an insurance company doing 300,000 to 500,000 impressions per month, per unit — and they placed five units," he says. "Today, almost four years later, they've still got those five units and that dealer is pumping huge page volumes. So, their aftermarket profitability is off the scale." Dealers should not automatically assume the opportunities for high-speed models only exist in larger urban areas, adds Kern. "There are, even in rural areas, small commercial print shops where
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Weekly Factoid Copier Sales Discounts
Weekly Factoid - This Week's Topic; Average Discounts (Changes Weekly - last changed Jan. 28) Average discounts for connected multifunctional devices ranges between 21.4% - 23.4% depending on the speed of the device. Want to read about other exciting industry data? Check out the most comprehensive on-going report in the industry. We break everything down by vendor, affiliation (IKON, Danka and Independent) and more.
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EMC, IBM, Veritas,
and analysts to offer you a quick and accurate guide to products and services, organized by category for targeted research. Visit today! http://www.dw-institute.com/info.asp?id=844 ******************************************************************* Legato backers get over a billion bucks in the deal. I can't think of anyone who deserves it more than David Wright or David Beamer and the others who helped bring the company back from the brink of disaster a few years ago. But the fundamental
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Sell the Solution Contest Journal
From: Docusultant (Original Message) Sent: 10/7/2002 5:29 PM Art Post journal June 4, 2002 To Japan and Back: Tales of a “Sell the Solution” Winner By Art Post “Sell the Solution,” a successful nationwide sales contest organized by the Digital Duplicator Marketing group, wrapped up this spring with the naming of three finalists and the announcement of an international finals, pitting the top U.S. sales reps against several of their worldwide counterparts. A weeklong vacation in Japan followed
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Troubled Xerox
what the company both wants and needs. The ordinary office copier on which Xerox built its reputation and fortune has become a low-margin commodity item that for all intents and purposes is being phased out — 43 years after the company introduced the world's first photocopy machine, the 914. But figuring out a new direction is no easy task. Xerox is involved in so many different initiatives, ranging from semiconductors to re-useable paper products to new kinds of multi-purpose — printing
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Xerox's Tech Revolution
Technology in New York state. "There would be no drying involved." To deposit those inks, Xerox is researching MEMS, or microelectromechanical systems. Companies like Texas Instruments are using these tiny machines to project pixels onto movie screens and digital televisions, but Kubby is figuring out how to use them to inject ink onto paper. Viewed from the side, the tiny MEMS actuator, about 100 microns across, looks like a trampoline. When the printer applies a charge to the trampoline, it bends
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What is Anne M up to these days?
INSIDER. That Mulcahy would succeed wasn't clear at the get-go. The CEO's job was at the top of "a pretty shaky ladder," says Andy Slawetsky, a vice-president with office-automation market researcher Industry Analysts and a former Xerox sales rep, "but it appears that what she has done has worked." And that shouldn't come as a complete surprise: After so many years at Xerox, Mulcahy knows it inside out -- well enough to cut fat without damaging too much muscle. She began her career there as a sales
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Intel lauches Processors for Digital Copiers
,” said Hervé Gallaire, president of the Xerox Innovation Group and the company’s chief technology officer. “The design of the MXP5800 builds on Xerox’s core competence in digital imaging. Going forward, Xerox will benefit directly from the performance, programmability and scalability of these new digital media processors. We can deliver a wider range of products, get them to market more quickly, and enhance our competitive edge in both features and performance as we transition to this new
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Toshiba’s e-STUDIOTM KS-1000 Offers
Division, Document Solutions Engineering Division and Toshiba Business Solutions (TBS), a subsidiary which operates a network of acquired office equipment dealers. Named the most favored manufacturer in seven of the past eight years by the Business Technology Association (BTA), Toshiba’s entire product line, customer support and marketing distribution policies are a marker for the industry. Among the many other awards garnered in recent years, Toshiba was named the “Copier Manufacturer of the Year” by
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Toshiba America Business Solutions Introduces The Newest Offering In Its Laser Fax Line – The E-Stud
Business Solutions (TBS), a subsidiary which operates a network of acquired office equipment dealers. Named the most favored manufacturer in seven of the past eight years by the Business Technology Association (BTA), Toshiba’s entire product line, customer support and marketing distribution policies are a marker for the industry. Among the many other awards garnered in recent years, Toshiba was named the “Copier Manufacturer of the Year” by the Marketing Research Consultants (MRC) in
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Canon Introduces Superior Speed
by the CLC 5100 and CLC 4000's new delivery system, Paper Deck R1 and offset stacker options supporting media up to 253 gsm/140-lb Index. Both models also distinguish themselves from predecessors by approximately doubling heavy media productivity with speeds up to 22 PPM for 253 gsm. "With higher quality office color printers and MFPs, plus the complexity of jobs combined with an overall growing reliance on digital print in the expanding workgroup market, production environments are put under
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Copiers Need Security, Too
Paul Roberts, IDG News Service Thursday, August 12, 2004 Not long ago the biggest security issue in the photocopier industry was how to keep randy employees from scanning body parts. But times have changed: A new generation of jazzed-up office copiers can scan documents, send faxes or e-mail, and store reams of document images. The new networked machines are akin to modern desktop computers and servers, which makes them more vulnerable to predatory hackers. Overlooked Hole Security
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Japan's largest office machine maker, said
International Inc (NYSE:LXK - News) also chimed in with solid quarterly profit growth. "We've bought lots of Canon stock over the years and we have no intention of selling considering the company's potential for steady growth," said Atsuto Sawakami, fund manager at Sawakami Asset Management. "And if the stock falls sharply on a rise in the yen, we might look to accumulate on dips." HIGHER PROFITS SEEN NEXT YEAR Canon said it held 20 to 25 percent of the global market for colour copiers in 2002 and
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WHAT OFFICE EQUIPMENT MANUFACTURERS EXPECT FROM THEIR DEALERS
. “This training and investment gives individuals the foundation to build upon, as well as knowledge to be successful,” explains Rhorer. “Besides investing in human resources, dealers must also invest in technology - things like connectivity, software, scanning, the Internet, etc. By using technology, dealers can accelerate their growth and knowledge. Lack of technology will simply accelerate their decline.” Panasonic’s Reidy also sees the importance of dealer training and education
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Off & Running!
professionals who will target opportunities in the color and high-end production printing markets, with the goal of increasing market share. Breadth of Product Line Konica and Minolta have been working together for more than two years to jointly develop some of the most exciting new products on the market, including Simitri Polymerized Toner. Now, Konica Minolta Business Solutions will tap into this experience, as well as the strengths of the companies’ complementary product lines — Konica’s B&W and color
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Auto Contract Printing from a 1045
.000 printed 01-06-2002 I looked at the software manufacturer's website ( http://www.autorealty.com/2001/ ) and they have some troubleshooting information there that might be helpful, some of it concerning printing and application versions. According to them, their latest release of software has caused them some support "issues". They also give you the ability to download a 5 day trial. Might be useful for troubleshooting in the demo room and trying to print from a different system to a different
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Big X Inventors Hit Milestone
reached the exclusive 100-patent club. The five scientists who received their 100th patent in 2001 all had milestone patents related to xerography and imaging processes, demonstrating that a technology invented more than 60 years ago remains a fertile area, producing innovations and technological advances that will continue to reverberate through the copying, printing and imaging industries. Three of the scientists are from Xerox's Supplies Delivery Unit in Webster, N.Y., which designs, develops
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Canon U.S.A. Again Recognized for Certifying
interests of the information technology industry. For more than 20 years, CompTIA has provided research, networking and partnering opportunities to its members, developing standards and best practices and influencing the political, economic and educational arenas that impact IT worldwide. More information is available at www.comptia.org . Canon U.S.A., Inc. delivers consumer, business-to-business, and industrial imaging solutions. The Company is listed as one of Fortune's Most Admired Companies
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Canon U.S.A. and eCopy Honored
interface on Canon imageRUNNER operation panels, offering considerable integration possibilities into customer business workflow processes. "Innovation is at the core of Canon's market success, and eCopy's ShareScan OP for MEAP is one of those innovations that is going to change the document processing landscape significantly," said Dennis Amorosano, director and general manager, Integrated Solutions Group, Canon U.S.A. "The BERTL award helps to validate our commitment to being the industry's
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CANON U.S.A. AND KPG ANNOUNCE
agreement is expected to expand the presence of both companies in the U.S. graphic arts and commercial print markets. Instrumental to Canon's 17-year ownership of the No. 1 brand market position in color copier/printer solutions*, Canon's CLC product line features optimized speed, media flexibility and enhanced control technologies to meet production-grade workflow demands. "Incorporating Canon CLC color printers into our product portfolio is a key component of our commitment to providing customers with
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Court Rules Against Xerox
not expected to have any immediate affect on the company's funding of the plan, the company said. The ruling comes as Xerox looks to grow sales of its equipment after enduring years of troubling issues, including a federal probe into its accounting practices. Earlier this week, the company posted slightly lower second-quarter earnings, as weak demand for supplies and services overshadowed improving sales of new copiers and printers. Shares of Xerox closed on Friday at $10.65, off 15 cents.
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IKON Launches Document Efficiency At Work
." Another of the new advertisements says, "When a company has questions about financing, servicing, or networking office equipment, who to call shouldn't be a multiple choice exam," referring to IKON's full-service approach. In support of IKON's branding initiative, advertising will appear nationally in CFO, CIO, Fortune, Forbes, Inc., Information Week, Optimize and Purchasing magazines, as well as in regional and city publications in select metropolitan areas. The public relations component of this
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IKON Reaches $1 Billion
technology, ranking second overall in the U.S. in 2002, with global revenues of $24.5 billion. Canon U.S.A. employs more than 10,000 people at over 30 locations. For more information, visit www.usa.canon.com . About IKON IKON Office Solutions ( www.IKON.com ) integrates imaging systems and services that help businesses manage document workflow and increase efficiency. As the world's largest independent distribution channel for copier and printer technologies, IKON offers best-in-class systems from
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Hospitals Move Toward Paperless Age
X-ray movie of his beating heart just after he was admitted the day before with a clogged artery and in excruciating pain. "Do you see that right there?" she tells Kolby gravely, pointing to the looped movie of the blockage displayed on a flat-screen computer in his room. "I'm not kidding, they have a name for these and they're called widow-makers." Kolby, of New Palestine, Ind., watches the digital movie quietly with his sons Tyler, 14, and Caleb, 12, then observes, "That must have been the
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Toner Yields — Let's Get Real:
today's 4 (actually 4.1) percent fill guideline would have been accurate. Printers are a different story. "HP set the 5 percent mark in the mid-1980s with the introduction of their LaserJet series printers," says Terry Wirth, director of Industry Analysts Inc.'s Technical Services Division and vice chairman of the American Society for Testing and Materials (ASTM) Committee on Business Imaging Products. "There was no correlation between copiers and faxes; it was just an original design they thought
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Toshiba America Business Solutions Unveils Encompass
operates a network of office equipment dealers. Named the most favored manufacturer in seven of the past eight years by the Business Technology Association (BTA), Toshiba’s entire product line, customer support and marketing distribution policies are a marker for the industry. Among the many other awards garnered in recent years, Toshiba was named the “Copier Manufacturer of the Year” by the Marketing Research Consultants (MRC) in 1997, 1998, 2001 and 2002 and received the CIO Web Business award for
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That Heartbeat
and marketing at HP. Both it and IBM (IBM ) are pushing package deals for smaller companies, offerings that go beyond information-technology network services tied in with printers and copiers. OUT OF THE DOGHOUSE. Xerox insists it isn't worried. "We expect that [rivals] don't have a lot of room in which to cut prices," says a spokesperson. "At the same time, we're confident that Xerox has the right business model to drive profitable revenue from these products while remaining competitive in this
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Sucess Stories
in the country. The question of local service and local support seems to have little impact on the buyers decesion making process. More and more potential clients want to know if the solution was successful in their industry or with another company of there size. Since we (salespeople) are territory based, we can only draw references or Sucess Stories from our territory another reps territory. A few weeks ago I posted a great sucess story named "Killer Success Story". Wouldn't you know I did the
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Xerox Still Losing Cash!
contributed to the company exceeding expectations in the quarter, excluding this charge. Revenue from equipment sales is a key indicator of customer demand for the company's expanded offerings in the office and production markets. In the first quarter, equipment sales increased 3 percent, a sequential improvement from the 2-percent decline in the fourth quarter of 2002. The 3-percent increase reflects first-quarter growth in color and multifunction and a currency benefit of 6 percentage points. Total
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Xerox Fourth-Quarter
, ordered 6 iGen3 systems last month – the largest iGen3 contract to date. Installs of production monochrome products increased 22 percent primarily driven by accelerated demand for the Xerox 2101 digital light production system, which partially offset install declines in production publishing. Digitizing the Office Xerox has nearly doubled its portfolio of digital office systems in the last year and now has the industry’s broadest line of award-winning products for offices small to large. Installs of
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Xerox Unveils New Document Technologies
Tue Feb 3, 4:22 PM ET Mike Martin, science.newsfactor.com Beleaguered by major accounting problems less than two years ago, Xerox (NYSE: XRX - news) is attempting to build up steam, touting a group of new offerings unveiled late last week as "industry innovations." Five new printing and imaging systems, ranging from US$979 to $99,000, "fundamentally change the competitive dynamics of today's markets," says Anne Mulcahy, Xerox chairperson and CEO. The new platforms will result in "faster product
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Vision 2002
press releases Ricoh demonstrate industry excellence through new products and solutions at Vision 2002 National Sales Conference Offers Dealers Industry Insight and Valuable Tools Orlando, Florida, October 14, 2002 - Ricoh Corporation, the Dependable DigitalTM output company,will showcase a variety of innovative, powerful solutions and offer valuable insight into the future of the industry at VISION 2002, the Ricoh National Sales Meeting, October 13-16, at the Orlando World Center Marriott
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What You Need To Know
. Then increase this count by the 15% for double-sided pages giving 88,500. Then by dividing by the 240 working days in a year you have 369 pages per day to scan. A double check might be to have your mailroom count all the incoming mail for a week, then multiply that count by 52 weeks. Of course you can use our Sizer Program to calculate needs OR do it yourself using the following: Total file drawers times 3,500 equals "history" pages New file drawers (the number added each year) times
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Why Are Parts So Hard To Get?
bearings, bushings, and possibly toner motors are in this category. However, again, there is no sharing of part numbers and, generally, no cross reference information available. Furthermore, unlike other industries (such as automotive and computer) the dealer who sells new equipment also makes a large amount of their income from service and supply. This might seem ridiculously obvious to anyone in the office machine business, but compare it to the automobile business. The car dealer draws nearly all
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New Color Products from Canon
duplex 60 lb. Cover/90 lb. Index (163 gsm) media from their paper decks. The base suggested retail prices of the CLC 3900+ and 5000+ match those of their predecessors at $54,990 and $89,500, respectively***. "As the leader in color, Canon is always listening to our customers for the ways they would like to see increasing value built into our products," said Mark Suzuki, director and assistant general manager of Canon U.S.A.'s Graphic Arts Systems Division. "In the case of the CLC 3900+ and
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Merger.......Will it Work?
costs and consolidate, raised doubts over whether the combination could boost their fortunes against bigger rivals in printers, copiers and digital cameras. "There are probably some synergies... but not as neatly as it might sound," said Merrill Lynch analyst Richard Kaye. Konica (4902.T), the world's third-largest photo film maker, and Minolta (7753.T), a leading maker of single-lens reflex cameras hobbled by heavy debts, are increasingly focusing on office machines, where they earn more than half
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Panasonic Document Routing Software Expands Functionality, Enhances Network Scanning Option
systems, computer peripherals and office system products designed specifically for business use. Products available include fax and Internet fax machines, digital copiers, network multifunction devices, document management systems, scanners, electronic whiteboards, color and monochrome laser printers, impact printers and DVD drives. Headquartered in Secaucus, NJ, Matsu****a Electric Corporation of America is the principal North American subsidiary of Matsu****a Electric Industrial Co., Ltd. (NYSE
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Pilipuf-Grist Teams Up With Canon
into existing business processes and applications. Numerous industries including legal, healthcare, and financial services use eCopy to easily access, modify, distribute, and share information to add value to their business. For more information, visit www.ecopy.com . About Canon U.S.A., Inc. Canon U.S.A., Inc. delivers consumer, business-to-business, and industrial imaging solutions. The Company is listed as one of Fortune's Most Admired Companies in America, and is ranked # 41 on the Business
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Response Time
about copiers (see April RS&R article from several years ago) and so did H.G. Wells. Furthermore we have Einstein's unified field theory, an attempt to figure out how atoms, electricity, electromagnetism, gravity, light energy, and heat energy are all related. Copier technicians deal with all these items all the time in each and every machine that we service. And of course, there is Dali's classic work of art "Persistence of Memory," which is about time. We are in good company. I am sure that
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A Deal Killer!?
in the country. The question of local service and local support seems to have little impact on the buyers decesion making process. More and more potential clients want to know if the solution was successful in their industry or with another company of there size. Since we (salespeople) are territory based, we can only draw references or Sucess Stories from our territory another reps territory. A few weeks ago I posted a great sucess story named "Killer Success Story" . Wouldn't you know I did
