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This Week in the Copier Industry 10 Years Ago (Third Week of December 2009)

It's hard to fathom that when January 2020 rolls around I'll had 17 years of copier data on the Print4Pay Hotel.  Press releases, blogs, copier quotes, stories and chats about products, solutions and everything in between.  We just don't post the good stuff, but I like to say that we'll post the good, the bad, and the ugly when no site will.  It's been and awesome ride and the roller coaster is still moving up the track!

Enjoy all of these threads from ten years ago this week!

Copier Sales "Top Ten Consulting Tips"

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Whats made me successful in the field for so many years? I given this much thought and would like to share my top ten from my 28 years in down the street sales. 1. Be a consultant and not a sales person. Dig deep for their workflow and volume. 2. Always try to meet with the buyer/decision maker and not the gate keeper. 3. Be a professional at your job. Be on time, Courteous, Clean, speak their language. 4. Find out what your potential client does, what do they sell or manufacturer. go here for
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Development of Multi Function Printer for Cloud Computing by RICOH

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Development of Multi Function Printer for Cloud Computing by RICOH December 23, 2009 · Filed Under Trendy Products Cloud Computing which many consider to be the major reviving factor in the IT industry all thanks to proliferation of advances web applications finding itself available to array of software applications such as storage and information sharing, CRM, personal management and payroll calculation to name a few. The idea of cloud as some people call it is nothing new, but its application
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Xerox Reigns Global Managed Print Services Market

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solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. For more information on Xerox, visit http://www.xerox.com or http://www.xerox.com/news . For open commentary, industry perspectives and views from events visit http://twitter.com/servicesatxerox, http://twitter.com/xeroxcorp, http://twitter.com/xeroxevents
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Kodak's first NexPress SE3600 cranking out pages at Henrietta's Cohber Press

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13 people this year in a pair of layoffs — the roughly $500,000 investment in the SE3600 was necessary in an industry where the technology is constantly being updated, said Cohber CEO Eric Webber. "If you don't change, you lose," he said. Cohber, founded in 1931, employs 94. Kodak's commercial print strategy is to focus its hardware and software on marketing and personalized printing, from photo books to direct mail, said Chris Payne, vice president of business-to-business marketing. That's become
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Managed Print Service Poll "Review"

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Managed Print Service Poll "Review" We've had this poll running for about a month now, or is it more like three weeks. Ah, can't remember it's the end of the month, the quarter and the year and I'm being hammered every day about sales!!!! Ok, back to the poll. We asked: You're now selling Managed Print Services "Your thoughts now". Bascially tell us, it is working for you or not! Here's the choices that vendors had to choose from and the percentages: go here for rest of blog
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IKON Recognized with the Americas Top Reseller Partner Award from Kofax

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leading provider of innovative document management systems and services, enabling customers to improve document workflow and increase efficiency. IKON integrates copiers, printers and MFP technologies, and document management software and systems, to deliver tailored, high-value solutions, implemented and supported by its team of services professionals. IKON leverages the manufacturing and engineering expertise of Ricoh, a more than $20 billion global technology innovator, with the experience and
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Library Board of Trustees

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IX. New Business A. 2007 – 2008 Capital Budget Requests Reviewed requests including print management system, replacement computers for Youth Services homework center, replacement laptop computer, and ceiling tiles. B. Copier Proposal Discussed option of leasing copiers and networking all public computers to the copiers. Discussed costs and projected revenue and reviewed documents from Konica-Minolta. http://www.ci.sterling-heights...set=false&NC=45X
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Samsung Launches Premier Color Laser MFP, Experiences B2B Growth

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Samsung Launches Premier Color Laser MFP, Experiences B2B Growth By Carl Schell, Associate Editor, December 15, 2009 At its spacious and slick showroom, Samsung Experience, at the Time Warner Center in New York City, Samsung Electronics America (SEA) officially introduced its new flagship hybrid color laser printer, the MultiXpress CLX-8540ND. Additionally, company representatives provided a handful of industry analysts with an update on B2B sales. Though the briefing was short, the news was
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Copiers for the City's Reprographics Office

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http://www.tempe.gov/purchasin...f1-868b-4c7fb4f93176 The City of Tempe (CITY) is issuing this Request for Proposal (RFP) with the intent to leasing two new multifunctional digital copiers for the City’s Reprographic office. Leases will be for 60 months.
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Looking for a Ricoh/Lanier dealer in GA

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Need someone to help with a possible install near Stone Mountain, GA. Please email me art@p4photel.com Thanx
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Suffolk approves Canon incentive deal

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Suffolk approves Canon incentive deal Wed, Dec 16, 2009 Featured posts, Real Estate The Suffolk County Legislature has just approved a deal with the Town of Riverhead that provides the Canon Corporation with more incentives for the new 860,000-square-foot headquarters that the imaging giant plans to build in Melville. The agreement negotiated between the county and the town changes the boundaries of the Empire Zone at the Enterprise Park at Calverton and allows for the creation of a 20-acre
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What is your definition of Managed Print Services

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Would like to hear exeryones definition of managed print service. Should be a good exercise for all of us, since all you every read is that 75% of all businesses will be some type of mps plan.
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New Copier Industry Quiz!! How well do you know the Industry?

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Make your own Quiz!
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Ricoh External Keyboard Launch

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Ricoh is pleased to announce the launch of its first external keyboard for Ricoh MFP’s that works with the embedded eCopy ShareScan Suite or eCopy ShareScan Essentials and GlobalScan NX solutions. The keyboard will allow us to offer a cost-effective alternative to the popular eCopy ScanStation while not losing the tactile experience of a hard keyboard. The keyboard and mount are manufactured to fit and work seamlessly with the eCopy embedded solution and GlobalScan NX. The sleek and solid
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App2Me Ricoh Cloud Solution "Video"

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Hughes Acquires Stenger Business Systems

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would have been let go within a few months. "Wheeling's taking a hit on this," Joe Hughes said, "but it's still in the valley. By keeping all of these jobs, all of these people working, it really is a better situation all the way around." Both parties declined to disclose how much Hughes Xerographic paid to acquire Stenger Business Systems. Hughes Xerographic, a family-owned business since 1970, offers Xerox office machines and supplies for sale or lease, while Stenger Business Systems dealt in
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Library Board of Trustee Meeting Minutes Unapproved DRAFT Meeting ...

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President Musantry said that there was a resolution to accept Office Dynamics proposal for copier service. It would cost the Library $260 per month, with an allowance of 24,000 per year from the administrative and tech services copier/printers. Office Dynamics will receive all revenue and supply maintenance service and supplies. The Library will begin a conservation of paper program to ensure it doesn’t exceed the 24,000 copy allowance.
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Saab signs three year electronic procurement contract with IBX

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grow the content and increase the use even further.” The centralisation has resulted in savings across the organisation. When the process started Saab had around 1400 printers on different contracts from a number of suppliers. To reduce both cost and administration Saab wanted to lease all printers from one supplier and pay per page. This step alone has resulted in savings of EUR 1.6 million on printer costs. “Saab has succeeded in making great changes to the procurement function since 2003 and we
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Samsung Launching New Line of A3 MFP's

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Samsung of Korea recently held their annual dealer convention in Las Vegas, and announced that they plan on launching a new line of A3 models to compete against Japanese vendors. In addition, supposedly they also previewed a prototype 70ppm color laser MFP model. The above was an post I caught on the Print4Pay Hotel forums tonight. I've put a few feelers out to Print4Pay members and we'll see what we get back in a few days. Just as others have posted here and along with me, we feel that Samsung
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Marketing Proposal Specialist

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. The Marketing Proposal Specialist will be responsible for proposal development and RFP response for National Account opportunities. Responsibilities include: http://copiers.toshiba.com/usa...careers/cr_3766.html
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POE on Cisco Switches

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I have recently noticed on Ricoh Color unints 2250 and up that POE on a Cisco switch will cause confusion on the print controller. One type of error would be the job is sent down and the display will say "waiting for data" or "Printing" and nothing will happen. It will lock up the cue with all the jobs stuck. Has Anyone come across this situation? Another occurace is that a brand new install of a Color Machine Print driver on a server share and you set the default to BW and push it out to the
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Re: Scan in One City, Print in Another

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See the attached pdf for better detail....
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Re: Canon iR3025

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The IR3025 has been replaced by the IR3225. Yes, the IR3025 can scan to email and/or folder when configured with Universal Send. Format is either PDF or Tiff. The Canon offers a feature to name the document as well.
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Board learns of school calendar changes

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The board approved a five-year lease of a copier from Business Systems, Inc. for the administration office after considering two bids and whether to acquire a color or black and white copier. The lease will cost $290.60 per month, compared to an expiring lease of $351.84. Board members decided to wait on the possible purchase or lease of a color copier until some of the other copier leases come up in May. By that time, it is hoped it will be determined whether the administration offices will
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W2470 Promo

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Is Ricoh still giving the roll feeder away for this unit with the current wide format promo?
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mogrsi
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Re: Scan in One City, Print in Another

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I am thinking of using software to watch a file folder. This software can be assigned instructions to automatically print incoming files. I really appreciate your detailed response.

-=Good Selling-=

This Week in the Copier Industry 15 Years Ago (Third Week of December 2004)

We've all been there, but it really sucks when it happens. 

On Wednesday I had an appointment that was a 2 hour drive.  Yup, it was a lead and a wide format lead at that.  The client had interest to buy or lease now and wanted to meet.  I left an hour early for that appointment because it's not often that I'm in that area of New Jersey and wanted to make sure I was on time. In addition I could make a pit stop, scout the area for some knocking on doors.  I was 45 minutes out when the client emailed me and stated he had to leave the office and was not feeling well.  Yup that's a bummer, however the client wanted to meet on Thursday of Friday of this week.

On Wednesday we emailed back and forth and scheduled for today at 11AM.  This time I was okay with arriving 10 minutes early. I arrived 15 minutes early, sat in the car and went though some emails.  Couple minutes later and I was out of the car and at the front door.  Frak, the door was locked, thus I knocked. No answer,  I stood there for another 5 minutes and knocked again. Nothing.....I then got out my cell phone and called the office, the call went to voice mail (I did leave a message). Went back to my car and pulled my car right in front of the office so I could see if anyone walked in. Fifteen minutes later I sent and email and then sent a text. No response for anything!

I had a little bit of time and decided to wait another 20 minutes just in case he would show. After waiting almost and hour, I called it quits and drove to my 2PM appointment.  WTF!  5 hours wasted in one day and I only had two selling days left.  Can't wait to see if I get an email or a call on Monday.

Enjoy these super threads from ten years ago this week!

Cannata Report for 2004

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And the winners are: MFP Monochrome Product of the Year–Ricoh Aficio 2090 MFP Color Product of the Year–Konica Minolta 8050 MFP Color/Mono Manufacturer of the Year–Canon USA, Inc. MFP Facsimile Manufacturer of the Year–Sharp Electronics Corp. Printer Manufacturer of the Year–Ricoh U.S. Dealers Choice Manufacturer of the Year–Toshiba
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Solutions selling is more than

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Solutions selling is more than just a life preserver If a customer is like a drowning man, any island will do. But a solution for this man is an island where he can go ashore and find clothing resources, coconuts and fresh water, too. The savvy salesman in any market sees that sales and service intertwine. For example, when a hunter shops for a shotgun, he'll need shells, but might need a vest, boots and socks and maybe a hand-warmer, too. Customers for copier-printers can get the basic box
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Fuji Xerox Develops System Chip to Speed Color

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Fuji Xerox Develops System Chip to Speed Color Printing , 12.15.04, 12:24 PM ET Asia Pulse Pte Ltd TOKYO, Dec 15 Asia Pulse - Fuji Xerox Co. has worked with Renesas Technology Corp. to create a system chip that significantly speeds up the printing capabilities of multifunction copy machines. By designing dedicated hardware to perform the image-processing tasks normally done by software, the copier can print out as many as 60 color pages a minute. With software, the top output is limited to
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Savin Trade In Program

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Does anyone have a copy of the Savin trade-in program? I am at a dual line dealer that loves Canon. It is like pulling teeth to get the info I need. It drives them nuts to have a Ricoh lover in the dealership. lol
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Maybe "Santa rally" in economy will bring copier customers

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Maybe "Santa rally" in economy will bring copier customers The U.S. economy is moving into the holidays with 15 months of job growth, rising stock prices and oil prices dropping. Maybe the "Santa rally" Wall Street investors want could result in end-of-year copier-printer sales boost, but only time will tell. The U.S. economy added 2.2 million jobs since August 2003. The unemployment rate of 5.4 percent didn't increase from October to November, according to the Bureau of Labor Statistics of
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Re: Solutions selling is more than

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Right On Art & Neal! Required reading must include... Selling to VITO : the very important top officer, Parinello, Anthony. He has a second book out now as well. Powerful!! This suggestion is worth big money! I would be interested, as would others, in hearing success stories from members who have used the Selling to VITO method. My first VITO inspired sale was when I was selling copiers four or five years ago and brand new to selling a software solution. All I really knew about software at that
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Canon Dealers Meet in Las Vegas

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The busy fall dealer meeting season came to a rousing end in October with Canon?s annual Digital Solutions Forum at the Mandalay Bay in Las Vegas, Oct. 27 and 28. The two-day event featured the obligatory social and networking functions as well as a technology showcase and seminars focusing on such areas as variable data printing, color publishing, emerging host print solutions, document management, and document distribution. Rest of Story
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Re: "What is your biggest competitive challenge?"

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Pricing does become the focus all too often! Unfortunately, the article simply regurgitates a problem we can all relate to, but does not offer any solutions. Try this. Read our selling guide "Using Virtual Copier to Sell Digital Copiers". Weighted toward VC, of course, the information is valid regardless of the solution you are selling. For more solution sales information visit our web site or contact me directly. Our resellers have access to a treasure-trove of solution sales and marketing
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Xerox Digital Service & Supply Pricing

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anyone have anything on the street pricing for any of the Xerox Wide Format Digital Systems? Service? Service and Supply?
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Re: Sending jobs to Plotbase

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Owners of jobs are listed as guests becuase that is how the network administrator set them up in user groups. Can be changed by administrator by "start-settings-control panel - users and passwords. When sending jobs to plotbase, there is no way to save them from the print Q. That would be like trying to catch a job as it spools to the Ricoh CL 3000 and save it. They can save the job as a PLT or a DWG directly from the native application, or they can save job sets at their local workstation by
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Re: Macs/1055/Secure Printing

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Just got an update on this and I have good news and bad news. The good news I just got a customized PPD installer from Ricoh to allow printing from Mac OS X to the Document Server/locked print/secure print but it has some limitations and, according to the documentation, its only for the Aficio 1022/1027, Aficio 1035/1045, Aficio 2035/2045, Aficio 1224C/1232C, Aficio 1060/1075, Aficio 2090/2105. The bad news is the 1055 is not mentioned. I will email it to you for you to try.
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Re: Can HP Protect Its Printer Kingdom?

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one thing that I am waiting to see is how the HP printer dealers are going to handle the real world of "copier" repair. you know longer are replacing the guts of the system when you change the toner cartridge and having your main copy system down for any length of time is unacceptable and their isn't a spare in the IT room. all i can say is welcome to our world HP. I'd rather be in our place having the experience of my service staff learning perhaps printer repair than having a printer tech
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Re: New Sales Rep Compensation plan

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could sure reduce some big time costs for dealers. And perhaps, it just might generate even more sales and higher margins. Having been in the copier biz and now the software development biz, I thought I'd throw in my unsolicited two-cents worth!
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Re: Fuji Xerox Develops System Chip to Speed Color

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What will our responce to this technology because Xerox will place this play up and down their copier line?
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Re: Install Roll Feeder Settings

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Problem SC508 code (cutter error) Ricoh bullentin #B125-008 The cutter has malfunction, even though all I did was replace the waste toner container. You can turn the roll feeder back on by following these steps after the SC508 error has occured. [LIST] User Tools System Settings Key Op Tools Next key Select "Do Not Use By-Pass" Select "OK" Exit Out Turn On & Off Hope this helps, there is suppose to be a software fix in the near future.
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CL7100

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Can anyone help me out with a more detailed Spec Sheet for this machine, perhaps a sales guide or something of that sort? Thanx Warrenm
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JP4500 HELP

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My customer threw away the master spindels and Ricoh is on back order till end of Jan 05. Can anyone help us!
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Leads in Ohio

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… - products and services to support a field sales force - products and services to support increased marketing activities; services may include PR activities, collateral material development, advertising, and direct marketing services - tools and services for software and application development PARTNERS none stated PEOPLE Greg Moore President and Chief Executive Officer Rob Doone Chief Financial Officer Bill Emerick Chief Technology Officer and Senior Vice President, Engineering Dennis Brouwer Senior
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Service Contracts

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It seems that street contracts continue to change. What is the latest to protect the service department from a color copier that eats to much color toner (high coverage jobs)?
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WF Paper RFG

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Here is the contact: DAVID READ Director Paper Group Tel. 203-967-5092 Fax. 203-967-5016 david.read@ricoh-usa.com
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1515mfp

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Anybody else having problems with the CD that comes this this MFP model. I installed 4 this week and the Gestetner CD would not autorun/ I mean I could install print and lan-fax using the add-printer wizard so it wasnt a disaster. At first I thought the customer had a bad CDRom, but after the 3 ws, I couldnt use that one anymore. Next day, same thing. So Now I just automatically use the wizard. Sweet little machine tho.
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Aficio 200

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Does anyone know what type of memory was used for the printer upgrade on this model?
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Re: Viewing PDF Thumbnails in Plotclient Win

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Sitting at a remote desktop, you may want to view the files before sending to print. If you adding files from a disk given to you, you would not know what the files looked like unless you could see the thumbnails or individually launch each one. This would be time consuming. The whole idea behind using Plotclient WIN to print the PDF's is so that you do not have to launch and print each one individually. With respect to adding the files to the queue at the server, I am not sure what you mean
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Re: Leads in Quebec

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BioEnvelop Technologies Corporation http://www.bioenvelop.com WHAT IT DOES It designs, manufactures, develops and markets biodegradable protein-based coating and packaging solutions for the agri-food sector. EVENT 12-10-2004--$1.25 million in a private placement OPPORTUNITIES company expected to make purchases to support... - advancing research and development - sales and marketing initiatives - general working capital purposes potential opportunity to provide… - products and services to
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Re: Ricoh 1170L Fax (Savin SF-3810)

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Yes. Press Menu 5 times to get to Advanced Fax Features, Cursor until you see Receive Forward (not send forward), turn on and input the timeframe. Tested on Savinfax 3810.
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Re: Viewing PDF Thumbnails in Plotclient Win

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I can get many types of files to view but not PDF's. A message comes up that says "This file will print but cannot be viewed" Are you able to see PDF thumbnails in Plotclient WIN prior to sending a job to Plotbase?
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Re: Viewing PDF Thumbnails in Plotclient Win

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that is the way it is. You can not view PDF files in plotclient win. You can view them in plotbase. You could open in Reader and then print with the WP driver if you need to view before printing. You ar eright - time consuming if you have a batch job. In plotbase, right click on an entry, then click add. I THINK you can add PDF files then directly to Plotbase, and then they can be viewed.
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Re: Service Rates for Fw240

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We are having trouble getting roll paper from Ricoh. Can you give me the contact info for your paper source? I have three clients waiting on paper. Any help would be greatly appreciated. Thanks.
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Re: New Sales Rep Compensation plan

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LOL!!!! I figured as much. Guess my 2 cents was worth about -2 cents! I know you are humming with Virtual Copier.
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Re: Service Rates for Fw240

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what are dealers selling paper for? 36 x 500 rolls and 24 x 500 rolls at 20lb bond? Is there a minimum order and is shipping included?
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Re: Service Rates for Fw240

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DAVID READ Director Paper Group Tel. 203-967-5092 Fax. 203-967-5016 david.read@ricoh-usa.com
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-=Good Selling=-

This Week in the Copier Industry 5 Years Ago (Third Week of December 2014)

It's late Friday night on the 20th.  I have one more selling day left in the month, which is Monday. I think I've hit my annual budget, however as we all know to well those numbers can change. Thus Monday I'll be back at it trying get one or two additional orders to make it happen.  I picked up a nice order this afternoon for one of the new Ricoh IM 600SRFs.  Yes, they had an A3 device and I sold them an A4, it was the logical and right thing to do.  See that @Ray Stasiezcko

Read these awesome threads from 5 years ago this week!

BREAKING NEWS: EFI Connect Keynote to Feature RR Donnelley President and CEO Thomas Quinlan

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, president and CEO of 3D Systems EFI executive and product portfolio sessions. The users’ conference will also have a solutions center featuring new EFI technologies and exhibits from EFI partners, including: 3M Commercial Graphics; AccuZIP; BCC Software; Canon; Esko; ESP/SurgeX; Honle UV America; Heytex Corp.; Kodak; Konica Minolta; MBM Corp.; the Print and Graphics Scholarship Foundation; Ricoh Production Print; Xerox; and ZÜnd. EFI Connect will be the printing industry's best venue for open
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Twelve Days of Selling "Day 6"

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chatted for about 30 minutes or so. The prospect is prime for a colorenvelope press, but, is not ready to commit to $16K. It was interesting because this account prints NJ State prescription pads on his presses and then runs them through the color laser printer embedding the barcode and the name of the doctor. He also told me about a neat security feature of that he prints. I forget what he called it, but when you put your finger on the RX logo, it would fade (has something to due with heat), when
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Toshiba Launches a New Barcode Label Printer the B-FV4 Series

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reliability, this printer will be a rugged and robust workhorse for years to come. Faster and more powerful than the Toshiba B-EV4 series, first label print is 13% faster and batch printing is 8% faster. Toshiba Tec focused on the user’s perspective for ease of use when designing the features of the printer. [Customer benefits] Long ribbon up to 300 meters improving workflow efficiency with less media changes required Multiple printer control languages enabling straightforward integration into
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Twelve Days of Selling "Day 3"

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off on a small SOW to have NSI installed on the server. Kudos to our "Guru of Content". My next appointment brought me to an existing wide format customer. Since I've built up a decent war chest this month, I was able to "to rob Peter to pay Paul"and hammer out a new deal for a wide format and a copier. My client had to discuss with his partner over the weekend, but it seemed pretty obvious that I should be able to pick up the order on Monday! Thus, while driving back to my home office, I received
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DocuWare Certifies Kodak Alaris Scanners for Use with Document Management System

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help improve their business process efficiencies every day,” said Steve Behm, DocuWare Vice President of Sales, Americas. Both desktop scanners quickly and easily integrate with DocuWare software allowing users to effortlessly turn paper documents into digital files. Documents are scanned in color, black and white, or grayscale and simultaneously shared via email, stored on the network, saved on USB drives, sent to networked printers and copiers, or transmitted to a network folder that DocuWare
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Twelve Days of Selling "Day One"

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have it and most may never find it or find it when it's too late in life.In my case there was an event early in my life that trigger the desire to be GREAT at something. It just so happened that I picked the copier industry. Thus, the embeddedpicture on the left of this blog is another one of my favorite sales songs. "Under Pressure", recorded in 1981 by David Bowie and Queen. "When the going gets tough, the though get going". Sales by nature is pure pressure, and over the years I've been able to
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Twelve Days of Selling "Day 4"

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early Monday. You bet your ass, I'll be working some on Saturday, because as each day draws closer to Christmas, I know that I'll hear ever excuse under the sun why something can't be done next week. At this point I figure, I'm about $50K short of my goal. I still have $80K in opps, We'll see!!! -=Good Selling=-
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Twelve Days of Selling "Day 2"

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sacks of potato's as a young adult), and then contemplating whether or not I'll get my number.Oh bother!! Early in the AM, I thought I had my number, however that elusive number slipped through my fingers when I realized I had put a $40K deal in for this month when it should have been a $19K deal! Oh the pain!! Thus, with one day of selling left, I find myself about $24K short of my goal. I just received an email while I was writing for a small $1,500 order. While I may not hit my number for the
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Twelve Days of Selling "Day 7"

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customers wanted to move forward with a small order. I scheduled to meet with them in the AM tomorrow. I also received information that one of the sales people that I work with had resigned. I worked with this guy for four and half years, and to tell you the truth, I'm going to miss him. He's young enough to be my son, but over the years we developed a great working relationship. This guy was always a pleasure to be around, I enjoyed telling him some of the selling stories from over the years. I also
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Kyocera Printers CPP vs Office Depot Reman

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Just did a quick cost analysis for a prospect on an FS-4200 vs an HP LJ 600 M602. The Kyocera 4200 comes in ata cpp of .0042 and the reman Office Depot brand 90A comes in at .0148 cpp. For the volume they are looking at savings will be about $70.00 a month. The Kyocera pays for itself in just over 16 months. Slam and Dunk!!!!
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RICOH “EXCEEDS EXPECTATIONS” WITH RICOH’S INFOPRINT 5000 AND CRITICAL COMMUNICATIONS SOLUTION SUITE AT ARVATO

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InfoPrint 5000 and RICOH ProcessDirector, watch this case study video: http://youtu.be/dveFWcSu65M and listen to this recent Printing Impressions webinar. | About Ricoh | Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014, Ricoh Group had worldwide sales of 2,195 billion yen
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Auxilio Wins $18 Million Managed Print Services Contract with Top 10 US Health System

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the country. This win and extension, is a testament to our proven results in driving down costs over the years for hospital systems," said Joseph J. Flynn, President and CEO of Auxilio. Mr. Flynn goes onto say, "In addition to significant impact on savings to our hospital clients, our demonstrated program methodology reduces print volume and improves efficiencies across an organization. We believe this helps hospitals focus on what matters most, delivering excellent patient care." Auxilio is the
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Compass Sales Solutions Announces Newly Redesigned SherpaGo Application Available for Immediate Release

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capabilities which allows Sales Reps to access their contacts, activities, equipment information, lease details, as well as service and meter histories directly from E-automate and OMD from their mobile devices, we will be adding a new, more user friendly interface. This new release will provide easier navigation through SherpaGo in the field using smart phones, tablets, and other mobile device with web access, allowing more selling time for Sales Reps. Troy Casper, President of Compass Sales
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Impression Solutions Becomes Print Audit Premier Maven Partner

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Maven partnership program is designed to bring exclusive benefits to Print Audit Premier members. Through the Premier program, Impression Solutions will be able to provide their resellers with a wide variety of print management tools under a subscription model. The capabilities included with Premier are remote meter reading, cost recovery, rules-based printing, in-depth print assessment, as well as secure print release and pull-printing solutions. “I am confident, adding the capabilities of Print
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Tequity Announces Acquisition of their Managed Print Services Client

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: strategy development, fulfillment, deployment and asset management. They are an HP Elite Printing Solutions Partner and Authorized Canon Reseller. TIG is a single source of IT solutions for small, medium, enterprise, government and education organizations. Founded and headquartered in San Diego since 1981, the company has offices located across the U.S. and is ISO 9001:2008 certified for provisioning technology hardware, software and accessories; integrating value added and other professional services
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Twelve Days of Selling "Day 5"

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!! Turns out this lead was from a previous customer who was sorry they moved away from us. They needed a new color copier and may be interested in one of my pre-owned wide format systems. It seems this has a chance of closing in a few days. I also found out that one of my orders did not book last month and got rolled to this month. WTF, when was someone going to tell me!! The good this is that the order was almost $10K. Okay, I making a little bit of headway and I'm starting to see a glimmer of
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Service Dept loves Canon

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I was in our managers meeting a while back. As most may have seen we are a multi line dealer; Ricoh, Canon, Samsung. We got to talking about machines and service and it was brought up from our VP of Service how much he and our techs loved the Canon's from a service standpoint. His comment was that when the sales reps put a ricoh in the field they have to chase after it but when a Canon is placed in the field we can pretty much forget about it. I don't have a problem with the Ricoh equipment
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Savin 3406WD w/ Plotworks

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So like most Ricoh/Savin/Lanier reps I know we all hate the fact that Ricoh increased the price of the 3406WD system and included plotworks software instead of making it an option. I recently was working with an Electrical Contractor and the Oce' dealer told him we could not do batch printing on the Savin.He would not purchase the system if it would not do batch printing. Soafter a call to OpCenter who makes it, I set up a webX with the customer and was amazed at the what all the software did
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Scan to email on Canon IR Boxes

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Coming from selling the Savin box for 20 years and going to Canon 3 years ago we see a lot of people complaining about the scan to email function. On the savin unit you have the ability to select a sender name by touching the icon that is preset. On the canon, unless we are setting it up wrong, it shows it sent from the default address which we have seen end up being the first name we program in the system. I have heard of people setting up a bogus gmail account for something like info@gmail
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Re: Ricoh Midwest Dealer Program

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happier with the Canon's than Ricoh's but Ricoh is not a bad system and IMO you will be much more happy than with the Kyocera. I do not know how people continue to be single line Kyocera dealers and keep customers happy. We had Kyocera for a few years and then canned them. From a service standpoint I feel pretty confident in saying that they send out the bulletins and updates probably about as well as everyone else. I don't hear our VP/Service or Techs complaining about things like that.
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Re: Twelve Days of Selling "Day 4"

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Art, I've enjoyed reading your 12 days of selling especially the part about Saturdays. I really like that part now as when I woke up this morning I had an email from about 7am from a client who needs to spend the rest of his budget before year end. So not a bad Saturday morning start with a 25,000 order for 2 new color systems. This month should turn out well as I expect another 25,000 order on Monday and finished yesterday out with a wide format order and a small church system order.
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Braemar backs 3D printer maker Voxel8

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PRESS RELEASE NEW YORK – December 16, 2014 – Braemar Energy Ventures (“Braemar&rdquo , a leading venture capital investor in energy technology companies, today announced its investment in Voxel8 (“The Company&rdquo , creator of the world’s first multi-material 3D electronics printer capable of printing embedded electronics and other novel devices. Voxel8, founded by Dr. Jennifer A. Lewis, Wyss Professor of Biologically Inspired Engineering at Harvard University, is commercializing a new
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Gartner Forecasts The 3D Printer Market Will Be $13.4B By 2018

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Gartner Gartner ’s webinar, Why You Must Invest in 3D Printing Now delivered by Pete Basiliere, Research Vice President earlier today provided a wealth of insight into the current and future technologies and trends of the 3D printing market. Mr. Basiliere’s expertise in this area is evident in how well he explained the core technologies and market dynamics of 3D printing today. One of the most valuable take-aways from this webinar is how quickly 3D printing is making it possible for
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10 Facts About Printing and the Holiday Season

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10 Facts About Printing and the HolidaySeason by Print Audit Clemente Moore would roll over in his grave to see the damage I’ve done to his work. Poetry abuse aside I thought it would be a fitting way to end the year by giving a little history of the holidays and printing. So start a fire in the hearth, put on some cozy socks, make sure there is spiced eggnog in hand and read on to learn some surprising facts about the printed page and the festive season. read the rest here!!
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ISV Alliance Program Ends Scanner Compatibility Issues

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Alaris delivers superior systems and solutions to automate business processes, enhance customer interactions and enable better business decisions. The Kodak trademark and trade dress are used under license from Eastman Kodak Company. For more information, please visit kodakalaris.com/go/dinews . Follow us on Twitter at twitter.com/kodakdi and visit our blogs at informationdynamix.com and infooverdrive.com .
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All Covered Acquires Assets of 2 Detroit-Based IT Services Companies

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25 cities with more than 500 engineers, and is fully certified in all major IT technologies. For more information, please visit www.CountOnKonicaMinolta.com or www.allcovered.com and follow Konica Minolta on Facebook , YouTube , and Twitter . Contact Information Karen Harris Konica Minolta Business Solutions U.S.A., Inc. 1 201-818-3231 kharris@kmbs.konicaminolta.us
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Epson Acquires K-Sun Corporation in Move to Expand Presence in Industrial Labeling Solutions Market

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jointly exhibit at the upcoming BICSI Winter Conference in Orlando, Fla., Feb. 22-26, 2015. About Epson Epson is a global innovation leader dedicated to exceeding expectations with solutions for markets as diverse as the office, home, commerce, and industry. Epson's lineup ranges from inkjet printers, printing systems and 3LCD projectors to industrial robots, smart glasses and sensing systems and is based on original compact, energy-saving, and high-precision technologies. Led by the Japan
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Future tech decisions make school board question copy center purchase

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With Hays USD 489 preparing to make decisions regarding technology at the end of the school year in May, the Board of Education failed Monday to advance a proposal to lease a new copy machine at the district’s copy center. The vote was split in half as board members Greg Schwartz, Sarah Rankin and Lance Bickle voted no to the purchase while members Danielle Long, James Leiker and Marty Patterson voted yes. According to Finance Director Tracy Kaiser the bid on long-run Xerox copier would cost

Re: Okidata MPS 711c Color LAser Printer wrinkling envelopes - fuser rollers too tight

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The embossed effect is 'normal' for all Oki printers - comes from the very high fuser pressure as you noted. This is actually preferable for flat sheets, and the Oki is an office machine never intended for envelope production. As someone who owns 10 Oki 9800's and produces 1.8 million envelopes for the trade, I have only had 2 customer rejections in the past 5 years of operation. The new Oki I evaluated was the 941, and the effect was a little less apparent but still there. As Art stated, the
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FMAudit Software Supply Quote Capabilities Now Integrated with e-automate

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more than a year and the program has become an important part of our day-to-day operations," said Dan Crawford, director of operations, Chuckals Office Products. "With a five-truck delivery team, we are saving in excess of 20 man hours per week in manifest management, distribution and filing received signatures. And paper and toner are also saved since we no longer need to print manifests. Our customers love that they can see who signed for deliveries and when in real time on our website. This
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Guy Kawasaki to Deliver Keynote Address at Kofax Transform 2015

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IRVINE, Calif., Dec 18, 2014 (BUSINESS WIRE) -- Kofax® Limited (nasdaq and lse:KFX), a leading provider ofsmart process applications for the business critical First Mile™ ofcustomer interactions, today announced that renowned author,motivational speaker and customer advocate, Guy Kawasaki will deliver the opening keynote address at Kofax Transform2015 in Las Vegas, NV March 8 – 10, 2015. Mr. Kawasaki's keynote address will draw on his best-selling books and business experiences to offer
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Re: Ricoh Midwest Dealer Program

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I'm being told that while the Kyocera MFP's are not good, the Kyocera printers are tanks and run at MFP cpp levels. Is that true?
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Re: Service Dept loves Canon

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We don't sell both lines, but I would absolutely love to. I have some customers that swear by Ricoh equipment, but I guarantee there aren't as many of those as accounts that I was unable to win because the customer wanted Canon equipment. That is the only brand I come across on a regular basis that users seem to have absolute loyalty to.
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Re: Ricoh C7100Sx vs C7110Sx

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The models listed with SX have 220 page single pass document feeder
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Re: Ricoh C7100Sx vs C7110Sx

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The "s" is for scanner model. The x is for fifth station. There will be eight products in this series 7100 s, 7100, 7100 sx, 7100x,7110s, 7110, 7110sx and 7110x.
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Re: Show US the Leads

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Art, Just to touch on this again. I kind of sort of received a lead from Savin the other day for a law firm....Unfortunately, by the time I received the Savin lead I had already gotten referred to them from someone else, proposed a 50ppm color system and gotten a verbal to go ahead with the paperwork the next day. It was nice to get a lead but was extremely late. I asked her when she put it in the Savin site and she told me before she spoke to me or even called me. So it worked out fine but I
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Cad to raster vector conversion

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scalable. Converting engineering drawings into CAD : The process of converting pixel based images (raster format) into CAD readable images (vector format) is usually fairly time consuming. The background of the vector image must be cleaned up and contrast increased so that the differences between dark and light are very sharp. Graphics software has the capability of locating edges. That capability can be used to reducea high contrastraster image into vector layers . Often the first vector images
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Fujifilm is first to incorporate Adobe Mercury RIP architecture in upgraded XMF Workflow V6

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Fujifilm Australia is set for a major assault on the graphic arts workflow market in 2015, with major new upgrades to its XMF workflow in version 6 and the first deployment of Adobe’s new Mercury Rip Architecture. Additionally, XMF Remote R10 will allow remote previewing and proofing of jobs over the internet using HTML 5. XMF V6 includes the Adobe PDF Print Engine 3 (APPE3) and, together with Mercury RIP Architecture, the boosted workflow achieves dramatic improvements in file processing times
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Re: Defeating the Check Security Features

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Old Glory: This is awesome, not even the gurus' at ricoh could figure this out!!! Are the yellow dots always in the same places? What do you need to do to see them?
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Re: Ricoh Midwest Dealer Program

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That is correct. They run a ridiculously low CPP. Can bundle them at copier rates and make a killing.
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Re: Service Dept loves Canon

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I completely agree. Before we were a Canon dealer I called on so many customers who would not even talk to us because they were so loyal to Canon, many saying we had no chance to earn their business until we had Canon. Several have come on board with us over the last few years since we got the product.
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Re: Savin 3406WD w/ Plotworks

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We've had some issues with the software, most if not all were resolved with a recent update. I too agree, that the software should be an option. We are at a crossroads with the W3601, meaning, what is the upgrade path? I just recently upgraded a W3601 to a W3601. I was lucky, because the account is very loyal, understanding and no one else could get in. Of course that will not be the same with additional accounts. We, the reps need to put pressure on our sales managers, VP of Sales and dealer

General Land Office Preserves More Than 45000 Maps, Surveys and Sketches with a Contex ...

The Market’s Fastest, Most Productive Scanner Boosts Agency’s Productivity by 25%

Chantilly, VA — December 17, 2019 — Contex, the world leader in large format scanning, today announces that the Texas General Land Office (GLO), the state’s oldest agency and a longtime Contex customer, is boosting productivity by 25% with the Contex HD Ultra X 60-inch large format scanning solution. The GLO uses the scanner to preserve more than 45,000 maps, surveys, and sketches, which are available online to the public. Researchers, genealogists, surveyors, title companies, and historians frequently access the repository and can purchase copies of any item. Proceeds from the sale of prints benefit the agency’s Save Texas History Program, which allows those original maps in poor condition to be professionally conserved.

The GLO began its large-scale file-conversion project in 2000 with a Contex 50-inch large format scanner. Upon learning of the Contex HD Ultra X 60-inch scanner, the team decided to upgrade its scanning solution.

“We needed a scanner that could rapidly generate accurate images of more than 45,000 maps — complete with stains, creases, and faded colors — without an operator spending an inordinate amount of time adjusting each one,“ comments Susan Smith Dorsey, Director and Records, Management Officer, Texas General Land Office. “The Contex HD Ultra X 60-inch scanner helped us to achieve this goal, while significantly reducing our scanning workflow.”

“The Contex HD Ultra X 60-inch scanner is an ideal fit for the General Land Office, considering the types and sizes of documents that it preserves. These include many delicate and oversized materials, and the results are amazing,” comments Doyle Cryer, scanning expert and National Account Executive, National Azon. “Cartographers from back in the day would regularly draw characters in the maps, such as a farmer and his family, and the scans are so accurate that you can even see the threads on a farmer’s buttons. The fidelity is excellent.”

A Texas DIR (Department of Information Resources) cooperative contract streamlined the purchasing process of the Contex scanning solution for the state agency, and Cryer helped to facilitate the installation of the scanning solution. The solution includes a Contex HD Ultra X 60-inch CCD scanner with a ScanStation, Nextimage scanning software, and 21.5” tablet.

The HD Ultra X is Contex’s fastest scanner, with a top speed of 17.8 ips. Scanning speed alone has significantly boosted GLO’s workflow, giving staffers more flexibility than they ever thought possible. Thanks to true size detection, the Contex scanner wastes no time initiating the scanning process, and the floating transport design of the glass plate minimizes friction and reduces upkeep. The scans are so precise that they rarely require editing.

The HD Ultra X’s advanced technology also helps the GLO save valuable time in the scanning workflow. Before, GLO’s scanning process could take up to 6 people to maneuver the extra-large documents through the scanner. With the HD Ultra X scanning solution, they reduced it to two. Instant start-up and the LED light source eliminates the need for the equipment to “warm up.”

The GLO also values the proximity of the touchscreen monitor. Dorsey comments, “When scanning fragile items, it is helpful not to have to step away to a computer to operate the scanner. Also, having a CANCEL/STOP hardware button is very beneficial when scanning fragile items, as we so often do at the Land Office.”

For more information, visit www.contex.com or send email to salesamericas@contex.com.

About Contex

As the world’s leading developer and producer of large format imaging solutions, Contex leads the market with innovative technology and advanced scan and copy software applications. Sold worldwide in more than 100 countries, Contex solutions are recognized in a wide range of industries for reliability, value, high performance, and superb image quality. For more information, please visit www.contex.com

Giving Back "How Print4Pay Hotel Partners Help Others" The Copier Solution Shop in 2019

It's been a few years since I blogged about how are Print4Pay Hotel partners give back to their community or to their charitable cause.

Thus for the next few days we'll be posting a paragraph or two from our sponsors.  Please hit up the like button and please share, it's wonderful that these companies take the time and effort to give back to others in need.

The Copier Solution Shop aka VZ Industries



The Copier Solution Shop is part of the VZ Industries Group a complete factory to produce steel products is ‘at hand’ to help Schools or Clubs.

A nice example is the ‘Dik Trom’ School in Hoofddorp (The Netherlands).

Dik Trom is a very famous personality in Dutch history, who really lived in Hoofddorp, and of which many books are written.

From all the adventures he encountered the most hilarious is him riding a donkey backwards.

When the school needed new soccer-goals, the Copier Solution Shop was happy to help!

Two new soccer-goals, with the Dik Trom Logo, were made and donated to the school.

Martin Hofman

Managing Director

 

Giving Back "How Print4Pay Hotel Partners Help Others" DocuWare in 2019

It's been a few years since I blogged about how are Print4Pay Hotel partners give back to their community or to their charitable cause.

Thus for the next few days we'll be posting a paragraph or two from our sponsors.  Please hit up the like button and please share, it's wonderful that these companies take the time and effort to give back to others in need.

DocuWare Supports Local Students



At DocuWare, we take our corporate social responsibility seriously because we believe that the people in our communities are our most important stakeholders.

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We strongly support tech education, as it has a direct and significant impact on a community. One of our continuing initiatives is to support local students (of any age) interested in careers in science, technology, engineering and mathematics (STEM) through customized, fully funded educational programs.



We work with the students of Nora Cronin Presentation Academy in Newburgh, NY to fund annual school field trips and host a hands-on tech workshop for the 8th grade girls. In the fall of 2019, we launched a certified tech training course for adults at the Newburg Armory Unity Center. Once certified, we help them find a job with our wide network of local business partners.

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We volunteer as a group at our local Food Bank of the Hudson Valley and many of our employee’s volunteer on their own time as fire fighters, animal shelter workers, teachers and more.  DocuWare extends the reach of our philanthropic spirit through our global network of 600 DocuWare partners. By supporting the non-profits with whom they work, we can continue support our core initiatives like STEM education, medical research, sustainable energy sources and more.

DocuWare

Giving Back "How Print4Pay Hotel Partners Help Others" Polek & Polek in 2019

It's been a few years since I blogged about how are Print4Pay Hotel partners give back to their community or to their charitable cause.

Thus for the next few days we'll be posting a paragraph or two from our sponsors.  Please hit up the like button and please share, it's wonderful that these companies take the time and effort to give back to others in need.

Polek & Polek partners with Baking Memories 4 Kids

The proceeds of the cookies we purchase from Baking Memories 4 Kids are used to provide children with life threatening and /or terminal illnesses and their families an all-expense paid vacation to ALL the theme parks in Orlando, Florida.

For one week, these courageous families can focus on each other in a positive, uplifting environment instead of beside a hospital bed. Baking Memories 4 Kids recognizes that having a loved one who is ill affects more than just the person afflicted, it encompasses the world of everyone around them.

Baking Memories 4 Kids gives these families the opportunity to create amazing, lifelong memories that may be a form of comfort for their journeys ahead.

I met Frank Squeo at a business event 4 years ago, and heard his story about creating Baking Memories 4 Kids.  Right away I knew this was the organization we wanted to partner with when we gave back for the Holiday Season.  Our customers love the delicious cookies, and the proceeds go to a fantastic cause.

Chris Polek

CEO Polek & Polek Inc.

2019-12-15_23-35-39

A Heartfelt Sales Professional Sprinkles Their Secret Sauce Inside A Sales World Full Of Mediocre Mindsets

“Mediocrity will never do. You are capable of something better.”
Gordon B. Hinckley

Sales reps who are mediocre are afraid to think big.

A mediocre sales rep operates in a state of accepting and working according to average standards, in other words: just getting by; barely making it. Operating with mediocrity creates a mindset that living in the comfort zone is acceptable.

Too many sales people are comfortable living in mediocrity. They choose to follow in the foot steps taken by many other sales reps because they believe it provides a sense of security.

These sales reps are content with muddling along without ever really breaking into a sweat. They get the job done but will never set the sales world on fire nor blow it out of the water.

They're happy to be mediocre. Close to hitting quota is good enough.

The definition of success for a mediocre sales rep... “It works”.

Good enough just doesn't cut it in this highly competitive, dog eat dog and digitally driven business world.

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I'm concerned with the amount of low expectations and standards. So many aren’t willing to put in the extra effort to create something really magical, exciting and breathtaking. They fail to invest in themselves and don’t put in the effort to keep their skills up-to-date. There are way too many in sales who are happy using technology from years ago, as it keeps them ticking and that’s good enough.

There are way too many sales reps out there who believe they are 'A' players but in actuality they are nothing more than 'C' players hiding inside an empty suit

Accepting mediocrity as the standard for success will ultimately screw with your sales career. It won’t take much for your competitors to beat you squarely when your goal is “It works”.

MEDICORITY IS SAFE!

Mediocrity is a sales disease.

Mediocrity is poison. It takes root in our minds and convinces us that the point of living within the sales profession is to simply get by. It's unfortunate as many fail to push themselves beyond the bare minimum, without a nudge from someone or something on the outside.

Taking a risk is scary. Each one of us will face a risky decision. One can decide to take the risk, leading them down the road to betterment or avoid it, staying mediocre. When the time comes, many simply freeze, stopping dead in their tracks becoming afraid to go for what they desire, a better sales life.

"Trust yourself, let go of expectation, go for everything you've ever wanted and stop living your sales life as never having tried"

It's the numbing of the mind that condemns one to a mediocre, boring life. Whenever you come across risk, search within your heart and go for it. This requires courage and resilience. Rest assured, you will survive and lead a fulfilling sales life.

THE SECRET SAUCE

Spice and heat... I love hot sauce and spicy foods. Real, raw, genuine and relatable sales professionals add a bit of heartfelt spice throughout what they do as they continually douse the flames of mediocrity.

TONY CHACHERE

In a sales world full of mistrust and rampant skepticism, Tony Chachere creole seasoning is the sincerity spice. It's great on everything!

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Sincerity: being real, being genuine, and being human in a sales world riddled with empty suits lies within the heart and soul of sales professionals.

Faking sincerity will get you exposed! Empty suits come to sales opportunities and relationships with their own hidden agenda. They're wrapped up and too busy thinking about quotas and promotions as they reek of commission breath. It’s not about you, it’s about the wants, needs and expectations of your clients and prospects.

FRANKS REDHOT

Without substance one can't add business value. You must uncover business goals, challenges and what might be troubling your clients or prospects; then offer them sound advice.

Empty suits and mediocre sales reps fail to zero in on specific business challenges. They fail to demonstrate they understand as they care more about what goes into their wallet and their bank account.

When you think of substance, a heartfelt professional splashes Frank's Redhot Sauce and puts that Sh$t on everything. Business acumen combined with business conversational skills leads to substantive executive conversations.

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SRIRACHA

I believe sales professionals are leaders: they build relationships, cast vision, and motivate people to take action. Think for a moment... Can the Emotional Intelligence traits of effective leaders be applied to sales professionals?

Authenticity and heart is one of the biggest challenges for salespeople in a profession riddled with scrupulous, fake, disingenuous and mediocre sales reps.

"It's about having the heart to rise up"

Add a splash of Sriracha and watch out! Everything tastes better with Sriracha and so do heartfelt and emotional business conversations.

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PUT AN END TO MEDIOCRITY

A mediocre sales rep easily gives up in their quest to become a heartfelt sales professional. Why do they do this? It's because pursuing this lifestyle is lonely, hard work and often goes against the general opinions shared by other sales reps.

"A vast majority of sales reps are mediocre and average at best."

The next time you're at the grocery store think...

  • Tony Chachere's, Am I being sincere?
  • Frank's Redhot Sauce, Am I bringing substance?
  • Sriracha, Am I bringing my heart?

Success is exciting and tastes great! Mediocrity? Well that's a decision you need to make!

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I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback and Kindle. You can click on the book image below and this will take you to Amazon.

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You can find more material inside Selling From The Heart.

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market. 

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedInTwitter and on my podcast by clicking on Selling from the Heart.

MSP & MSSP Industry Notes for December 15th 2019

December 15th

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

Mission and CEO Simon Anderson Earn Comparably Award for Best CEO

  • Mission located in Los Angeles, California (USA) offer managed services and is a Premier Consulting Partner with Amazon Web Services (AWS), Partner Network (APN)
  • Announces it has won 2019 Comparably Award for Vest CEO
  • Comparably Award winners are determined by comparing anonymously-provided sentiment ratings from employees at 50,000 U.S. companies
  • Comparably’s Best CEO Award selection is based on how employees rated their CEOs


Hogan Consulting Group Named to Prestigious 2019 Next-Gen 250 List

  • Hogna Consulting Group headquarter in Chesterton, Indiana (USA), also has additional offices in Carmel, Indiana, Cincinnati, Ohio, and Louisville, Kentucky
  • Provides IT consulting and managed IT services throughout the United States
  • Announces addition to the 2019 CRN Next-Gen 250 list
  • CRN 2019 Next-Gen list highlights 250 technology solution providers
  • "From AI consulting to managed services, to End User Computing and IT security, our clients rely on Hogan Consulting Group to provide consulting strategy and direction to simplify overall IT infrastructure while consistently increasing user productivity," said Hogan. "It truly is an honor to be acknowledged and named to the 2019 Next-Gen 250 list"


SolarWinds Orion Suite v4.0 Undergoes Common Criteria Evaluation

  • SolarWinds out of Herndon, Virginia (USA) provides affordable IT management software
  • Annouces that the SolarWinds ® Orion ® Suite for Federal Government v4.0 is undergoing evaluation for Common Criteria to Evaluation Assurance Level (EAL) 2+ under the Netherlands Scheme for Certification in the Area of IT Security (NSCIB)
  • Common Criteria is an international set of guidelines and specifications designed to ensure information security products meet agreed-upon security standards for government deployments in 30 nations. Conformance is verified through laboratory evaluation and scheme certification

KORE acquires Integron to expand footprint in IoT solutions and managed services

  • KORE based in Alpharetta, Georgia (USA)
  • Acquires Integron for undisclosed sum
  • Integron founded in 1985, has offices in Rochester, New York and Ulestraten, The Netherlands
  • KORE is the largest global independent IoT enabler with more than 6,000 clients
  • Integron offers managed IoT services, and managed services portal


Brillio Named Microsoft Azure Expert Managed Service Provider (MSP) by Microsoft

  • Brillio located in Santa Clara, California (USA) and provides digital consulting services and solutions
  • Announced that they have been named a Microsoft Azure Expert Managed Service Provider (MSP)
  • “Brillio has invested in hundreds of trained resources, and dozens of projects to build and harness deep Azure knowledge and service capabilities,” said Raj Mamodia, Founder and CEO at Brillio
  • Brillio has seven offices in three continents and has 1,500 plus employees


FirstLight Acquires ColoSpace

  • FirstLight located in Albany, New York (USA) provide fiber optic data, internet, data center, cloud computing, and unified communications
  • Announces acquisition of ColoSpace
  • ColorSpace is a regional provider of colocation, managed IT services, cloud solutions, and disaster recovery services in New England area of the United States
  • Founded in 1999, FirstLight has been building and operating its own fiber optic network for 20 years
  • "Since founding ColoSpace nearly 20 years ago, we have been singularly focused on delivering high quality, innovative solutions to our customers. As enterprise cloud adoption continues to accelerate exponentially, comprehensive IT solutions coupled with scalable, low latency connectivity has become increasingly important to our clients. FirstLight, with its unparalleled fiber network and communications capabilities, is the ideal organization to enable our clients to benefit from these technology trends," said Aaron D. Sawchuk, Co-Founder & Chairman, who will remain with the organization to help lead the Company's Data Center/Cloud business


CSP Inc. Reports Fiscal Fourth Quarter and Full Year 2019 Financial Results; Increased Direct ...

  • CSP headquartered in Lowell, Massachusetts and provides security and packet capture products managed IT and professional services along with technology solutions
  • Growth of 12.8% and fiscal fourth quarter
  • Growth of 8.4% for fiscal 2019 that ended September 30, 2019
  • Paying quarterly dividend of $0.15 per share
  • Total revenue of fiscal year ending September 30th, 2019 was $79.1 million


Grupo Gtd Leverages Netcracker's Managed Services After Deploying End-to-End Solution

  • NEC Corp. and Netcracker Technology announced today that Grupo Gtd, the Chilean-based service provider with customers across South America, has expanded its professional services relationship with Netcracker
  • Grupo Gtd is leveraging Netcracker’s full-stack solution as part of its large-scale B2B transformation program, which is focused on introducing new enterprise services, digitalizing the customer journey and experience and automating ordering and fulfillment processes


Loffler Companies acquires Office Systems Company of Sioux City, IA, bringing suite of managed IT, copy, print, security and cloud solutions to Iowa and Nebraska

  • Loffler Companies, headquartered in Bloomington, Minnesota (USA) provides IT solutions, managed print services, phone systems, security and surveillance systems multi-functional copiers/printers, document workflow technology and people-based managed services
  • Acquires Office Systems Company located in Sioux City, Iowa (USA)
  • “We’re pleased to join the Loffler team and are confident our clients will benefit from the excellent, nationally recognized service and support Loffler’s almost 600-member team provides”, stated Chic Wolfe, Office Systems Company President
  • For the past four years, Loffler has been recognized as one of the top 150 IT Managed Service providers in the United States by CRN


IDC reports spending growth on security

  • $47 billion spent worldwide in 2019 on managed security services, integration services,consulting services and IT education/training
    Security services have CAGR (cumulative annual growth rate) of 11.2% over next 5 years
    $38 billion spent in 2019 on endpoint security, identity/digital trust security, security analytics, intelligence, response and orchestration software


Solano supervisors approve $13M in IT service contracts

  • Solano Board of Supervisors award $12.79 million IT contract to Avenu Insights and Analytics
  • Avenu Insights to provide managed IT services from January 1st,2020 to December 31st, 2021
  • Solano County has a one-year option as well
  • The second two-year contract, for $530,192, is to provide project management services to the property tax administration system replacement project from Jan. 1 through Dec. 31, 2021
  • The agreement includes three subsequent one-year renewals that could take the total amount to $877,511
  • Avenu Insights and Analytics has offices in El Dorado Hills, Fresno, Pleasanton, Sacramento and Westlake Village


Netsurion Simplifies Cybersecurity Management for MSPs with IT Glue Integration

  • Netsurion located in Fort Lauderdale, Florida (USA) is a provider for advanced threat protection for managed IT service providers
  • Announces new integration between it’s Event Tracker SOC-as-a-Service and document platform provider, IT Glue
  • “Every minute matters in the face of a cyberattack,” noted A.N. Ananth, chief strategy officer of Netsurion. “Which means the less time you need to spend checking multiple data sources, reports, and repositories, the better. And even in day-to-day operations, the IT Glue integration can help MSPs accelerate their cybersecurity maturity with better visibility and repeatable processes to make better and faster decisions.”
  • IT Glue based in Vancouver, Canada and provides Software-as-a-Service (SaaS)for IT professionals


Bates Security Owners Expand into IT Managed Services with Launch of Heron Managed Services

  • Heron Managed Services offers ‘IT At Your Service’ and was born out of a 30-year legacy of excellence in security solutions
  • Expands business services to include IT infrastructure and managed services with launch of Heron Managed Services
  • “We have developed a successful business model for providing security solutions and supporting our customers which we will also use to deliver successful IT related services to our existing customers,” said Bryan Bates, Co-Owner of Heron MSP


Microsoft and NTT Corporation Start a New Strategic Alliance

  • Reported in Financial Buzz NTT Corporation and Microsoft announce multi-year alliance for delivering secure and reliable solutions
  • NTT is a global technology and solutions provider for global networks, cybersecurity, managed IT, applications services, fat center and cloud services
  • Companies to collaborate on IOWN


Innodata Launches docAnalytics, a Web-Based, AI-Enabled Document-to-Data Transformation Engine & Document Analytics Platform

  • Innodata located in New York, New York (USA) and is a data engineering company
  • Announces launch of docAnalytics, which is a web based document analysis platform


HP expands with new R & D facility for software

  • HP is in negotiations in City of Vancouver, WA to purchase 68 acres of industrial land
  • Planning to move out of its current leased facilities at the Columbia Tech Center and build a new location from scratch at what was once the English Pit gravel mine
  • Subsequent phases would see the company’s campus grow to encompass an estimated 1.5 million square feet, including offices, research and development and manufacturing
  • currently employs around 1,100 people in Vancouver — 700 badge-carrying employees, and another 400 full-time contractors
  • The company would initially spend a minimum of $50 million to $80 million to develop two office buildings with 330,000 square feet of space on about 28 acres of the property, leaving 40 acres for future development
  • The proposed deal features a number of perks for HP including $10 million worth of city funded infrastructure improvements and a potential reduction in transportation impact
  • The city’s contribution to building out the streets and other public infrastructure in the Section 30 area would start with $3.5 million for the first phase of the project and ultimately top out at about $10 million


InnovateMR's Managed Services Dashboard Delivers Project Transparency

  • InnovateMR located in Calabasas, California (USA) offers B2B First Class Panel allows researchers access to business professionals including small business owners, developers, IT decision-makers and more
  • Amanda Keller-Grill, VP, Global Innovation & Product Strategy commented, “Transparency and ease of use were the guiding principles in the development of this dashboard. We understand the demands on time that researchers encounter, and we are thrilled to provide a solution that truly empowers industry professionals. The dashboard will provide a comprehensive and actionable picture to effectively optimize projects.”


GreatAmerica and Collabrance Announce 2020 Managed IT Sales Training Dates

  • Chartec’s Alex Rogers to Facilitate Three Additional IT Sales Process Training Sessions
  • Designed for Managed Service Providers (MSPs) and Office Technology Dealers
  • Two-day training event to be held at Great America headquarter in Cedar Rapids, Iowa. (USA)
  • Solution providers learn how to profitably sell Everything-as-a-Service
  • GreatAmerica is the largest independent, family-owned national commercial equipment finance company in the U.S.

Sales Simplicity Seminar 2020 Dates:

This Week in the Copier Industry 5 Years Ago (Second Week of December 2014)

For quite a few years I've been blogging about what it's like going into the last few months of the year for sales.  I blog I'm fond of id "12 Days of Selling", which is based on the last twelve selling days of the year. It's daily account of who I met, how I prospected and how I was able to write the business that I needed.  If you have the chance you can check them out here "12 Days of Selling". It's great content for newbies, and veterans.

Look at these fantastic threads from 5 years ago this week!

Konica Minolta Releases Document Workflow Solution for State and Federal Agencies

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on Facebook , Twitter and YouTube . Contact Information Karen Harris Konica Minolta Business Solutions U.S.A., Inc. 1 201-818-3231 kharris@kmbs.konicaminolta.us
Blog Post

Twelve Days of Selling "Day 9"

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print. It's a ticking time bomb, is what I stated to the customer. You should do something now so you may be able to reduce your tax liability for 2014. So, right after writing this, I'll be sending and email to the owner to state my case. Keeping my fingers crossed, new wide format is a decent amount of revenue!! -=Good Selling=-
Topic

Canon U.S.A. Announces PRISMAsync Remote Manager Providing Customers the Flexibility to Manage and Monitor Production Workflows Remotely

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MELVILLE, N.Y.--( BUSINESS WIRE )--Canon U.S.A., Inc., a leader in digital imaging solutions, today released PRISMAsync Remote Manager, a unique multi-engine scheduler and remote management console for expanded control on a customer’s fleet of PRISMAsync controller-driven digital presses. This web-based tool helps shop floor managers and operators manage a high-performing printing operation by providing insight into their production schedules with the ability to upload jobs, edit job properties
Topic

The board also discussed a bid for a copier at the copy center.

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The board also discussed a bid for a copier at the copy center. Brian Drennon, technology director, said the district sent out four bid requests for a 60-month lease, unlimited copies and copier supplies. "A lot of companies don't want to do that," Drennon said of the unlimited copies. There was only one response from Xerox for $1,284.74 per month. The copy center has two large copy machines. http://hdnews.net/news/boe120914 Cost for the Xerox machine the district has is $1,002.85 per month
Blog Post

The Twelve Days of Selling "Day 11"

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and an oil change. I'm keeping my fingers crossed that someone will return an email or a phone call! Amount Needed $74K Amount Sold $111,500 -=Good Selling=-
Blog Post

Twelve Days of Selling "Day 10"

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office, the snow had stopped and is was clear cruising to the office. I arrived about 6PM, checked into the Hotel, cause there was no way I was going to travel three hours home that night. Event was awesome, got to relax, get some food, have a few drinks and talk with good people. Amount Still Needed: $74K Amount Sold this Month $115,000 -=Good Selling=-
Topic

Canon Solutions America Enables Litigation Services to Take Las Vegas-Based Business to New ...

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subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. For more information on Canon Solutions America, please visit csa.canon.com . Canon is a registered trademark of Canon Inc. in the United States and elsewhere. OcÉ is a registered trademark of OcÉ-Technologies B.V. in the United States and elsewhere. All other referenced product names and marks are trademarks of their respective owners. © 2014 Canon
Topic

Sharp Announces Two New High Speed Monochrome Workgroup Document Systems

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. The new high-speed MFPs also come standard with wireless networking capability for flexible access from mobile devices. This feature enables users to scan or print documents directly to the MFP using Sharpdesk ® Mobile, a free downloadable app for common mobile devices. Both models are also equipped with the latest version of Sharp OSA ® technology, which provides expanded integration with network applications and cloud services. The MX-M654N and MX-M754N also support Cloud Portal Office, a
Topic

Ricoh named OpenText's Information Exchange Global Strategic Partner of the Year for second ...

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Ricoh | Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo , Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014 , Ricoh Group had worldwide sales of 2,195 billion yen based on the IFRS accounting standard (approx. 21.3 billion USD ). The majority of the company's revenue comes from products, solutions and services that improve
Topic

RICOH NAMED OPENTEXT’S INFORMATION EXCHANGE GLOBAL STRATEGIC PARTNER OF THE YEAR FOR SECOND STRAIGHT YEAR

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global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014, Ricoh Group had worldwide sales of 2,195 billion yen based on the IFRS accounting standard (approx. 21.3 billion USD). The majority of the company's revenue comes from products, solutions and services that improve the interaction between
Topic

RICOH: ENHANCING HUMAN PRODUCTIVITY REQUIRES ‘DEEP INNOVATION’

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visit www.ricoh-usa.com . *Survey conducted by Harris Poll in August on behalf of Ricoh. | About Ricoh | Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014, Ricoh Group had worldwide sales of 2,195 billion yen based on the IFRS accounting standard (approx. 21.3 billion USD
Topic

RICOH ACQUIRES PTI MARKETING TECHNOLOGIES, HELPING CUSTOMERS TO EXPAND INTO MARKETING SERVICES

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bottom line with Avanti’s award-winning print MIS (management information system). “Through our acquisition of this leading innovator in the marketing technology space, we can satisfy the growing customer demand for improved workflow and marketing asset management to further grow the value Ricoh brings to our global customers, particularly commercial printers and corporate print centers,” said Ted Takahashi, Senior Vice President, Production Print Global Marketing Center, Ricoh Company Ltd. "It’s
Topic

Monday, January 12: Scanner and Solutions Picks and Lines of the Year

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to see if these solutions are a fit for your clients, and feel free to print them out as leave-behind collateral for potential customers. BLI’s Vertical Market Overviews Continue with Canon Vertical-specific product marketing has become commonplace in the document imaging industry, but not all vendors hold the same level of industry knowledge. Our vertical market overviews are designed to provide an in-depth look at each vendor’s offerings: from scanning to encrypted PDF format at an MFP to
Topic

Xerox out, Fraser in for East Penn's copying needs

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The East Penn School Board voted 6-3 Monday night to discontinue its long-term relationship with Xerox Corp. and enter into a 5-year agreement for service with Fraser Advanced Information Systems for the district's copier needs. Superintendent Michael Schilder, who endorsed the change, said it would save district taxpayers $84,000 a year, about equal to the cost of one full-time teacher with benefits. go here for rest of story http://www.mcall.com/news/loca...-20141209-story.html
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nQueue Releases iA Embedded for Xerox 4.0

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Intelligence technology. iA Embedded for Xerox 4.0 is available immediately and licenses are fully transferable to new machines. iA Embedded for Xerox 4.0 leverages nQueue’s Adaptive Intelligence to deliver a brand new interface, which improves ease-of-use. Specifically, the workflow is improved through the following features: Users can more quickly identify and select the function necessary to copy, scan or print. Users can also print to one queue and release to compatible devices with nQueue's iA
Blog Post

The 12 Days of Selling "Day 12"

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Yesterday, I blogged about the end of the year, how many selling days I have left and the need to add two additional selling days to see if I can hit my number. I Want It All, I Want It NOW! I woke up to a nasty nor'easter here along the Jersey Coast, instead of trying to get in at 8AM, I figured I would go through my emails and wait at least an hour before traveling to the office. It DID NOT matter! Traffic was horrible, roads flooded, accidents. I finally arrived about 10AM and it was off to
Blog Post

I Want It All, I Want It NOW!

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With just thirteen daysleft in the month and the year, I find myself $70k short of securing a spot to our Presidents Club trip in 2015. However, I still have eleven selling days left to the month. Thus, the way I think of it, is that I still have half of the month left to hit the number. I'm also thinking I can add two Saturdays and increase that number to 13 days. Saturday, WTF, why are you going to work on a Saturday? said the little voice inside my head. After 33 (or is it 34 years) of down
Topic

Versatile, High Quality ‘Cool Cure’ LED Inkjet Imaging Creates New Advantages at DataPrint Initiatives

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printer’s lamps reduce users’ energy consumption and costs compared to UV and latex inkjet printers. DataPrint is a long-time user of EFI’s web-to-print technologies , and has started using them to develop online web sites to order large-format graphics. The company is also establishing a consistent, company-wide production workflow based on EFI Fiery® technologies, with EFI Fiery XF software used to drive the new wide-format printer and an EFI Fiery digital front-end on the company’s Ricoh cut
Topic

Ricoh Midwest Dealer Program

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Hoping for a little help with a few questions for the awesome Ricoh folks out there! We are a relatively small dealer doing a little more than $1m per year and rapidly growing. We are Authorized for Toshiba and Kyocera. We are not overly thrilled with the Kyocera program and Toshiba has us on a very short leash, because they have a "Mega" dealer a couple counties over that we can't go anywhere near. We are looking to replace a product line with one that provides a complete offering like Ricoh
Topic

Capita acquires Complete Imaging

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By Simon Nias, Thursday 11 December 2014 Capita has acquired Birmingham-based Complete Imaging and integrated it into the managed print services arm of its Document Information Services business. Capita has acquired Birmingham-based Complete Imaging Complete, which employs 80 staff, supplies a range of office and production print equipment from Ricoh, Kyocera, Sharp and Samsung, as well as online print management software. The company, whose clients include more here
Topic

CRN Names the Epson PowerLite 4855WU a 2014 Product of the Year

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partnerships. Learn more at www.thechannelcompany.com . About Epson Epson is a global innovation leader dedicated to exceeding expectations with solutions for markets as diverse as the office, home, commerce, and industry. Epson's lineup ranges from inkjet printers, printing systems and 3LCD projectors to industrial robots, smart glasses and sensing systems and is based on original compact, energy-saving, and high-precision technologies. Led by the Japan-based Seiko Epson Corporation, the Epson
Topic

Datamax-O’Neil Partners with Print Audit

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first company in our segment to apply this kind of software in combination with our thermal printing solutions. It helps us to offer our channel partners and end customers even better solutions enabling them to further optimise productivity and keep total control over their costs." The MPS software from Print Audit includes functionalities such as user and workflow analysis, secure release printing as well as label tracking directly from the panel of the printer. Thanks to the MPS compatibility
Topic

Difference between Ricoh Pro901s

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Can anyone tell me what the difference is between the Ricoh Pro 901 and the Ricoh Pro 901s graphic arts plus?
Topic

Ricoh C7100Sx vs C7110Sx

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Does anyone know what the difference is between these to models?  The
Topic

Bernie aldermen approve copier purchase

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BERNIE, Mo. -- The Bernie Board of Aldermen approved the purchase of a new fax/copy machine at their regular meeting recently for use by the police department and municipal court. The aldermen opted to buy the machine from Shelton's Business Machines of Malden, Mo., at a cost of $1,417. Mayor David Teeters presented the issue to the aldermen, along with the cost provided by Shelton's Business Machines. He said the old copier was no longer functioning and the new machine was needed. http://www
Topic

RJ Young Recognized As An Elite Imaging Technology Dealer

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Magazine and The Week in Imaging. RJ Young has realized growth across all areas of the company from IT services, document management, managed print services, production printing equipment and multifunctional printing devices. “We are proud to again be recognized for our leadership in the industry and look forward to continuing to help customers achieve productivity in their businesses with the latest in imaging technology, IT services and document solutions,” said RJ Young's President and CEO, Chip
Comment

Re: To Ricoh "What I Want for Christmas"

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The best thing Ricoh could give us is advanced scanning functionality as a standard feature. To be able to navigate to whatever network folder a user wants would be huge, as would the ability to scan to Word or Excel. Canon already has these features, so we are at a huge price disadvantage if it is functionality a customer needs since we have to add ICE (which has a less-than-desirable UI) or NSI AutoStore.
Reply

Re: Difference between Ricoh Pro901s

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Keep in mind the initial launch will be the printer only at 90ppm, this unit will have the new vacuum feed LCT which will add some cost, but feed heavy, coated and many other media MUCH better. The big question will be the cost of supplies for the 5th station and how to set up click charges or simply leave the customer to purchase these special supplies separate. Lets face it the Xerox 1000 is $250k, we will have a much lower price on these new units.
Comment

Re: The Twelve Days of Selling "Day 11"

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So you hit President's Club?
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Re: The Twelve Days of Selling "Day 11"

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No still need 70k something in 10 days
Comment

Re: I Want It All, I Want It NOW!

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You can do it.. Where is trip?
Comment

Re: I Want It All, I Want It NOW!

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thinking it is here http://iberostarjamaica.com/
Comment

Re: I Want It All, I Want It NOW!

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Great Stuff Art!
Comment

Re: I Want It All, I Want It NOW!

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It won't be 13 after today. Let us know how it pays off.
Comment

Re: I Want It All, I Want It NOW!

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LOL
Comment

Re: I Want It All, I Want It NOW!

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Enjoy...
Comment

Re: I Want It All, I Want It NOW!

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not there yet!
Topic

Competitive Info needed Sharp MX364N

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Looking at the brochure on this model it says single pass ARDF.  Can anyone tell me if this model offers single pass scanning and if so why is an ARDF necessary?   Thanks for any help!
Topic

IPP Printing

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A customer wants to print from a remote office about 10 miles from their main office. They think this should be simple. Like, "I have internet and I have the printer installed, why can't I print". I'm trying to explain to them that they need to have connectivity from point a to point b such as a VPN. We may also discuss Google Cloud Print but from what I've seen it isn't always reliable. Then, I got thinking about IPP printing and while I understand the concept I don't know how to set it up
Topic

NEWS: 3D Systems CEO to Give Closing ‘Fireside Chat’ Keynote at EFI Connect 2015

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20-23, 2015 at The Wynn Las Vegas. Reichental’s company is a leading innovator in the 3D printing space. The Rock Hill, S.C.-based business invented 3D printing with its Stereolithography (SLA) printer and was the first to commercialize it in 1989. 3D Systems has more than 1,200 patents, and its comprehensive range of 3D printers is the industry’s benchmark for production-grade manufacturing for aerospace, automotive, patient-specific medical device uses, as well as for a variety of consumer
Topic

Ricoh Fax Journal not reporting what was sent

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I am hoping someone will have some insight to this. I have Ricoh's (301-2852-4002-C4503, etc) at a hospital. When they type in the number to send a fax not all faxes sent are on the journal. Furthermore, if they type in a fax number and the receiving end has an electronic fax service, the e-fax service number or name comes up on the journal for tx rather than the number they dialed. In everything I have looked at, it says for "prioritizing items of journal info contact your service
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Ricoh Fax Journal not reporting what was sent

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I am hoping someone will have some insight to this. I have Ricoh's (301-2852-4002-C4503, etc) at a hospital. When they type in the number to send a fax not all faxes sent are on the journal. Furthermore, if they type in a fax number and the receiving end has an electronic fax service, the e-fax service number or name comes up on the journal for tx rather than the number they dialed. In everything I have looked at, it says for "prioritizing items of journal info contact your service
Comment

Re: To Ricoh "What I Want for Christmas"

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I was not aware that browse to any folder was standard on the Canon systems. Has it been like that for long?
Reply

Re: Difference between Ricoh Pro901s

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customer is excited about the 5th station. I will enable him to generate additional sales and profits, however, will the increase in price far outweigh what he can make in profit? Case in point, if the system is $50K higher than the C751, that equals $1,000 more per month in lease price. I'm thinking this system is coming in at the MSRP of the 901's. Agree or disagree?
Reply

Re: Difference between Ricoh Pro901s

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Kitz-- Where are you seeing the C7110 videos on The League? I'm not seeing them there or on InfoCenter or Ricoh Learning Institute.
Reply

Re: IPP Printing

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Art, it looks like this is a device to compensate for only having 1 Ethernet port on the device. This looks like it would be used to essentially turn the USB port on the device to an alternate Ethernet port that can be configured for another LAN. I believe the MFP (Savin C9020) should have the hardware necessary for what I want to do. I just need to understand how to configure IPP printing, how to make it available to the outside world and what the security risks are. Does that make sense?
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ESTEEMED IT CHANNEL EXECUTIVE AND VISIONARY LARRY WALSH TO DELIVER OPENING KEYNOTE AT THE 15TH ANNUAL ITEX NATIONAL CONFERENCE AND EXPO

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, evolutionary process. Vendors, solution providers and dealers attending ITEX need to adopt new skills, perspectives and processes to ensure they grow and advance their businesses to remain relevant and vibrant,” said Larry Walsh, CEO and Chief Analyst of The 2112 Group. In addition to the keynote session, ITEX will offer attendees 65+ conference sessions on tracks such as Document Workflow Solutions, Sales Marketing, Managed Services, Managed Print Services, and Service Supplies. New this year, the
Topic

Mobeus-backed ASL swoops for Copyfax

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Mobeus-backed ASL swoops for Copyfax Cambridge-headquartered Automated Systems Group (ASL) has snapped up a 28-year-old print and copier dealership company which provides document management services in a deal backed by Mobeus Equity Partners . Mobeus has provided £3.9m of follow on finance to ASL as part of an overall funding package to support its buy and build strategy through the acquisition of Copyfax (Anglia), based in Great Yarmouth. ASL said the acquisition will further strengthen its
-=Good Selling=-

This Week in the Copier Industry 10 Years Ago (Second Week of December 2009)

Do you remember? 

Roledex’s (not be to be confused with Rolex), index cards with call back notes, telephone cords that got all twisted up, yellow pages books,  street address books, competitive books like Minellas Guide to Copiers. If so there's an excellent post on Linked from Brent Wiesner and David Owens over at Accel Imaging Systems Inc., make sure you check out the cool video and chime in!

Here's the link: Video from Accel Imaging Systems

Printer Sales in Taiwan Rise in Q3 2009: IDC Taiwan

Guest ·
accounted for 14.9% of the overall A3-size color printer market, a decline for the third straight quarters. Fuji Xerox, Sharp, and Toshiba were the top-three player in the segment. (by Quincy Liang)
Reply

Re: TABS on the block

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Rumors that Toshiba is considering selling Toshiba America Business Solutions or Toshiba Business Solutions have circulated for some time. Although TABS and many of Toshiba's other business units (specifically memory/semiconductor) have struggled in recent years, Toshiba has consistently denied that it plans to sell its copier business. Toshiba distributed a letter to its dealers and direct sales force in February, 2009 maintaining that, despite recent rumors, it has no plans to sell its copier
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Another Project I'm working on "Need Your Help"

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Working a few articles with Christmas theme for the MFP solutions Blog: Last year I did a piece called To Ricoh "What I want for Christmas" Here's the link http://mfpsolutions.blogspot.c...t-for-christmas.html Can we have someone do one for konicaminolta, kyocera, sharp, toshiba, canon, xerox and canon? Come on, I know we all have wish lists of new features that we'd like to see. I'll post them with your name and give thanx!!! Art
Topic

Konica Minolta Streamlines Office Productivity for AEG With bizhub MFPs

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needs." About Konica Minolta Konica Minolta Business Solutions U.S.A., Inc. is a leader in advanced imaging and networking technologies for the desktop to the print shop. For the second consecutive year, Konica Minolta was recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys. For more information, please visit www.CountOnKonicaMinolta.com and follow us on Twitter at www.twitter.com/KonicaMinoltaUS . About AEG AEG is one of the leading sports and
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OKI Printing Solutions Strengthens Commitment to Small Businesses by Expanding its Co

Guest ·
offers a selection of ENERGY STAR(r) certified products. As an extension of the company's dedication to its customers, OKI Data Americas created the Color Me OKI philanthropic program to support the fight against breast and colorectal cancers and the people courageously battling those diseases. # # # OKI, Reg. OKI Electric Industry Co., Ltd. ENERGY STAR Reg. T.M. U.S. EPA, Single Pass Color T.M. and design Reg. T.M. OKI Data Corp. 1 As compared to the Konica Minolta magicolor 169OMF, Dell
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Ricoh and Equitrac Release Java-Based Version of Embedded Security ...

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solutions are at work helping organizations recover costs, reduce waste, increase returns and maximize efficiency in printers, copiers and multifunction devices. For more information visit http://www.equitrac.com . About Ricoh Americas Corporation Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company Ltd., the 73-year-old leading supplier of office automation equipment and electronics, with fiscal year 2008 sales in excess of $20 billion. Ricoh Americas
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Sharp Wins BLI'S 2009 MFP "Line of the Year" Award

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operate, secure and reliable." Last year Sharp became the first of the traditional copier vendors to launch workgroup-level A4/letter MFPs that, like copiers, feature separate drums, developer and toner. These are the BLI highly recommended MX/DX-B401 and MX/DX-C401, along with the MX/DX-C311, which received a BLI "Pick" Award earlier this year. This award acknowledges that Sharp offers A4 products that meet the differing service requirements of various customers alongside A3 models that offer a host
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Letter about Canon & Ikon/Ricoh

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(121\2009) to clarify their relationship (or lack their of) with IKON (a wholly owned subsidiary of Ricoh). And if you read the letter it makes it perfectly clear to both IKON and all the Authorized Canon Dealers that neither IKON nor an Authorized Canon Dealer are permitted to enter into a “behind the scenes” agreement to service Canon equipment in partnership with IKON. Apparently that was an IKON pipe dream. So now all the cards are on the table IKON can not get firmware, patches, updates
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Copiers & School Budget Cost-Cutting (Galesburg IL)

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Copiers & School Budget Cost-Cutting It may not seem like a big deal on the surface, but what could soon happen if the Galesburg School Board approves new copy machines for the district's facilities could mean much more than that. The District-205 board Monday night will consider entering into an agreement with Xerox for new copiers for the district at a cost of about a half-million dollars over five years, plus another roughly nickel per color copy. The agreement will be either to lease new
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Fuji Xerox to launch Color 1000 and Color 800 Presses in new year

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printing can customize and increase added value of sales promotion tools as well as publications, including catalogs, direct promotional mails, flyers, labels, packages, photo books and more. Expressive high image quality Color 1000 Press / Color 800 Press are the first high-end printers to employ the Emulsion Aggregation-Eco Toner, or EA-Eco Toner, renowned for its advanced image quality. Additionally, the newly developed Clear Toner Note 1 adds specialty to application design such as glossy
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Xerox & Ikon Michigan State Contract

Guest ·
Copier Contract and Supplies Summary LEASE Copiers - Digital Multifunction Devices (Print, Scan, Fax) Contract #071B9200190 Pricing sheet Vendor: IKON Office Solutions Contract Expires: 4 /9/14 Contact Person: Ask for either Carol Bertrand or Noe Contreras To order, call 800-968-2987 HOW TO DO BUSINESS WITH IKON Copiers - Digital Multifunction Devices (Print, Scan, Fax) Contract #071B9200232 Pricing sheet Vendor: Xerox Corporation Contract Expires: 6/15/14 Contact Person: Greg Mohr Telephone
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BLI Recognizes Sharp with 3 More Pick Awards

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awards acknowledge “outstanding performance” and excellence “in areas of importance to IT professionals” in the MX- and DX-C401 models (Outstanding Mid-Size Workgroup A4 Color MFP), and the MX-B401 (Outstanding Mid-Size Workgroup A4 Monochrome MFP). "We are very happy to accept these Pick Awards for the MX- and DX-C401 Models," said Gary Bailer, associate director product management, A4 multifunction printers, Sharp Imaging and Information Company of America. "Along with the BLI Pick Awards
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Commissioners to consider Copier renewal

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• CONSIDER renewal of contract with Xerox for copier for Juvenile Probation and take action as necessary. http://www.palestineherald.com...story_345013330.html
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KonicaMinolta Bizhub 1200 "Pricing on the Street"

Guest ·
BizHub 1200 (new) pf 703 "vacuum deck" RU 506 "relay buffer unit" LS505 "large tray" RollAway Cart on board print controller optional FS521 $4,344 ($133.80 - 36 month lease) $63,027 (36 month - 1941.23) cpc no minimum .0049 This was a direct quote
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Xerox hit by Toner shortage!

Guest ·
Adam Hooker, printweek.com, 08 December 2009 Digital press manufacturer Xerox has been hit by a worldwide toner delivery problem due to an increased demand from customers. However, the company said that the problem is a short-term one and would be overcome quickly. PrintWeek has been contacted by a number of printers claiming they have been made to wait up to 10 days for delivery of toner. One printer, who preferred to remain nameless, said: "We will run out of black toner this afternoon. We
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Xerox Board Elects Jacques Guers as Corporate Officer

Guest ·
perspectives and views from events visit http://twitter.com/xeroxcorp, http://twitter.com/xeroxevents, http://www.facebook.com/xeroxcorp, http://www.xerox.com/blogs, http://www.xerox.com/podcasts or http://www.xerox.com/thoughtleaders. Xerox® and the sphere of connectivity design are trademarks of Xerox Corporation in the United States and/or other countries. Photos/Multimedia Gallery Available: http://www.businesswire.com/cg...i?eid=6118330lang=en Press Release Contact Details: Xerox
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Ricoh develops world's first 'green' toner

Guest ·
paper is recycled, the toner still harms the environment because during the recycling process, a de-inking phase separates the toner from the paper, with the toner usually disposed of via burning or burying in landfills. Ricoh, one of the world’s leading providers of digital office gadgets and equipments, has developed a technology that instead uses plant-based biomass as a replacement for petroleum-based resin. In fact, the Tokyo-based company has already introduced the world’s first digital
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Radware Signs with Fuji Xerox for Distribution of Alteon Products in Japan

Guest ·
, solutions and services throughout Japan. With this agreement, Radware aims to reinforce its relationship with Fuji Xerox and to expand its sales in Japan. This announcement extends Fuji Xerox's highly successful sales record of Alteon products in the Japanese market. The new agreement is designed to further increase the success of its reseller partners delivering the newly acquired Alteon product line from Nortel. Radware's partner program will provide Fuji Xerox with enhanced training, programs
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Re: TABS on the block

·
The mini nuclear reactor thing was an internet scam. They never existed. The e451c is a great copier with good reliabilty. Toshiba TEC (TTEC), a subsiduary of Toshiba Corp., is responsible for manufacturing Copiers/POS/Thermal Label Printers. Copier production left Toshiba Corp many years ago. TTEC and copiers were profitable in its last publicly released financial statements April 2009. Copiers make up around 55% of TTECs business. TTEC is unlikely to go away.
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Re: Questions about Xerox's MPS Offerings to SMB Customers

·
Hey Art, I have not heard of the XPS program. But Xerox has alot of flavors of MPS, thats for sure. So far it looks like Xerox has a well developed direct-to-enterprise MPS program through Xerox Global Services (XGS). This has been around for a while, but they recently "announced" it as Enterprise Print Services (EPS). Four components: - Office support - Remote worker/device support - Production and mailroom support - External doc procurement (outsourcing) Its pretty all-encompassing. Thats
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Re: Scan in One City, Print in Another

·
quote: Scan in One City, Print in Another CopyFax Jax. I think the ouput will look like an email with Headers, etc. txeagle24. All copiers are on the same WAN. I am quoting a Toshiba but I will test your suggestion. Thanks.
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Kyocera TASKalfa 500ci Series

·
We are competing against this unit with a C5000. On the TCO website we did a comparison and the models look pretty similar. Any dual line dealers out there that can give me more competitive information? Thanks for your help, John
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Latest Océ PRISMAaccess Print Management Software Helps Print Providers

Guest ·
orders and increase print volumes.” Document Submission Made Easy With Océ PRISMAaccess Version 5.0 software, customers can submit jobs to the printshop as easily as routing work to a local printer. Internal and external clients can send documents from a desktop using a web driver or via web submission. Both methods offer customizable job tickets and personalized tracking. With Océ PRISMAaccess Version 5.0 software, print providers can take on more short-run jobs and confidently commit to fast
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Scan in One City, Print in Another

·
I have to quote a law firm with locations in three cities. They want to be able to scan a document in one city and have it auto print to a MFP in a different city without bothering the local users. Any suggestions?
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Wanted: Moderator for Canon Forums

Guest ·
We're in need of a moderator for the Canon boards. Here's what a moderator would do: Post information in reference to Canon Products (whatever you feel will help the community) Update the community with new product information (keep us informed of whats new or whats changed) Move posts or threads to the correct forum if it was misplaced. Spread the word about the P4P forums for Canon We'll supply you with a FREE premium membership for as long as you moderate! If interested please send me and
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Wanted: Moderator for Kyocera Forums

Guest ·
We're in need of a moderator for the Kyocera boards. Here's what a moderator would do: Post information in reference to Kyocera Products (whatever you feel will help the community) Update the community with new product information (keep us informed of whats new or whats changed) Move posts or threads to the correct forum if it was misplaced. Spread the word about the P4P forums for Kyocera We'll supply you with a FREE premium membership for as long as you moderate! If interested please send me
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Wanted: Moderator for Sharp Forums

Guest ·
We're in need of a moderator for the Sharp boards. Here's what a moderator would do: Post information in reference to Sharp Products (whatever you feel will help the community) Update the community with new product information (keep us informed of whats new or whats changed) Move posts or threads to the correct forum if it was misplaced. Spread the word about the P4P forums for Sharp We'll supply you with a FREE premium membership for as long as you moderate! If interested please send me and
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Wanted: Moderator for Toshiba Forums

Guest ·
We're in need of a moderator for the Toshiba boards. Here's what a moderator would do: Post information in reference to Toshiba Products (whatever you feel will help the community) Update the community with new product information (keep us informed of whats new or whats changed) Move posts or threads to the correct forum if it was misplaced. Spread the word about the P4P forums for Toshiba We'll supply you with a FREE premium membership for as long as you moderate! If interested please send me
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Wanted: Moderator for Xerox Forums

Guest ·
We're in need of a moderator for the Xerox boards. Here's what a moderator would do: Post information in reference to Xerox Products (whatever you feel will help the community) Update the community with new product information (keep us informed of whats new or whats changed) Move posts or threads to the correct forum if it was misplaced. Spread the word about the P4P forums for Xerox We'll supply you with a FREE premium membership for as long as you moderate! If interested please send me and
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Purchase Of Printers

Guest ·
Purchase Of Printers Organization: Court Of The State Of Rio De Janeiro Tender Name: Purchase Of Printers Tender Details: Tender notice are invited for purchase of printers. Tender Location: Rio de Janeiro (RJ) Tender Type: Tender Notice Tender Category: Printing & Allied Machinery & Equipment Products: Laser Printer Tender Document File: Save the Document Important Dates: Publish Date: Submit Before: Time: 11:00 a.m. Bid Opening Date: December 16, 2009 Time: 11:00 a.m. Contact Details: Address
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Actual Canon termination Letter

Guest ·
Yesterday we brought you the blog, today we bring you the actual letter!
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LRS Commissions Report on Enterprise Output Management and its Alignment with Managed

Guest ·
elements, it can be difficult to get a clear view of an organization’s enterprise output management landscape,” says Fernandes. “By implementing an output management strategy that covers an organization's entire output from office printing to mission critical documents, organizations can uncover opportunities for significant cost savings in both resource and monetary terms.” ‘Uncovering the Enterprise Output Management Opportunity’ is free to view and available now at: www.quocirca.com . # # # LRS
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'Tis the season for currency counterfeiters

Guest ·
exchanging of currency back and forth," he said. There are people who are looking to exchange the money to get genuine U.S. currency by passing a counterfeit $100 or $50 bill for an item that costs about $10, he said. Others are using the fake money to actually purchase items such as electronics. A Secret Service agent from the Orlando field office said there's another type of counterfeiter who uses a three-in-one printer to make several hundred dollars worth of counterfeit money to pass at nightclubs
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Word not so perfect

·
I have a law firm that is printing to a Savin 917. They are printing address labels to the bypass. When they print they get a paper type mismatch saying load custom size paper. In the page setup in wordperfect it says Avery 5160. I changed this to Letter and tried to print it with the same result. The only success I have had is by using form feed. Does anyone know why this happens and how to resolve it?
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PIKES PEAK LIBRARY DISTRICT

Guest ·
BUSINESS ITEMS A. New Business a. Review of Bid Protest by Bircham’s (RFP#600-08-02-multifunction copiers): Decision 09-10-1 The Pikes Peak Library District contracted with The Ascher Group to complete a Request for Proposals (RFP) for copier services. The RFP was released on October 23, 2008. Four qualified responses were received by November 10, 2008. District staff and The Ascher Group interviewed all respondents, and The Ascher Group ranked the bidders’ proposals in three categories – cost
Member

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Re: Scan in One City, Print in Another

·
Assuming that they're on the same WAN & that it's a Ricoh system, you can set it up to Scan to FTP, but instead of an FTP address, set the destination as the IP address of the printer they want it to print on. This also works great if you have a customer that needs to make color copies but doesn't want a full color MFP. You can color scan to FTP on the MFP and set the destination to a color printer, resulting in a color copy.
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Re: Rumor has it.....

Guest ·
New in 2010! Ricoh Wide Format Gelsprinters!! Naw, we'll just get Epson to make them for us!
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Re: TABS on the block

Guest ·
Kyocera would be the obvious buyer here, especially if they want to stay in the game. Heard that they had opened a couple of branch offices also, is that true?
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Re: rw-480 plotbase unable to plot

Guest ·
Sometimes tings get "out of synch" communication-wise and the printer has to be hard reset with the red power switch. It was more common with older plotbase versions. Glad it's resolved.
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Re: TABS on the block

·
GIntel - you gave an outstanding analysis of the possibilities with TABS. You are earning your money. I suspect Toshiba has a long term plan to phase out it's MFP business altogether.
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Re: TABS on the block

·
Thanks GMAN. I just found out from an AV industry analyst I know that Toshiba just pulled out of the US projector market. So maybe this is part of a trend. More money in nukes and chips i guess...
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Re: Rumor has it.....

·
quote: Originally posted by Art Post: New in 2010! Ricoh Wide Format Gelsprinters!! Naw, we'll just get Epson to make them for us! Yeaj, I couldn't get my Wide Format rep to say who is manufacturing them, but they did say they weren't GelSprinters after I pressed and asked the questions 3x.
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Re: TABS on the block

·
Yes, Toshiba projectors are gone, at least in Canada. Industry prices and volumes have collapsed from a few years ago and it is not worth the overhead costs to support them.
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Re: TABS on the block

Guest ·
quote: Originally posted by SalesServiceGuy: The mini nuclear reactor thing was an internet scam. They never existed. This is a scam? http://peswiki.com/index.php/Directory:Toshiba 's_Home_Nuclear_Fusion_Reactor You just never know anymore, even the internet's not safe!
-=Good Selling=-

This Week in the Copier Industry 15 Years Ago (Second Week of December 2004)

My apologies for not blogging as much in recent weeks. It's that end of year thing, and I'm still looking to hit some numbers/ I suffered a set back (kinda ) today when a client told me there was a new rule in place for purchases above ten grand. Yeah I know what that means, competitive quotes need to be gathered. It happens and I understand what I don't understand is why I can't catch a break every now and then. Seems the month, the quarter and the year is going to come down to the wire AGAIN!

Enjoy these really cool threads from 15 years ago this week!

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raises debt rating of three Japanese

Guest ·
that the outlook is stable. "Thanks to its strategy (which focuses on corporate-use copiers and printers), Ricoh has continuously improved operating profit margin," Moody's said. "In addition, contribution from its overseas operations -- those in the US and Europe in particular -- have increased, geographically diversifying the company's profit sources," it said. Moody's raised to Baa2 from Ba1 its senior unsecured debt rating on Konica Minolta, adding that the outlook is now stable. "Moody's
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Ricoh 1170L Fax (Savin SF-3810)

Guest ·
Has anyone had any experience forwarding with this machine. I have a customer who wants to have a copy print and then forward another copy to another fax. Seems like it should do it. I just haven't sold a stand alone fax in years, but this particular situation dictates it. Thanks for the help in advance.
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Kyocera Holds Grand Opening

Guest ·
December 10, 2004 08:44 PM US Eastern Timezone Kyocera Holds Grand Opening for North American Solar Product Manufacturing; Tijuana Celebration Includes Elected Officials and Industry Leaders from Mexico, the U.S. and Japan SAN DIEGO--(BUSINESS WIRE)--Dec. 10, 2004--Kyocera Solar, Inc. (NYSE:KYO) today held a ribbon-cutting ceremony to officially inaugurate its new solar product assembly operations at the existing Kyocera Mexicana, S.A. de C.V. maquiladora plant in the Tijuana Industrial Park
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Re: Can HP Protect Its Printer Kingdom?

Guest ·
Wait and see what the new product line up does. HP has most all of direct sales force selling MFP"S. They have a cpp plan direct from hp and if they need to they can buy IKON and kick out Canon and Ricoh. They will get their 10%. I am surprised that you would put a quote from Xerox (a has been now ain't company)in your statement.
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Need Ricoh 1018 Print COntroller and NIC

Mike N ·
If anyone has a Ricoh 1018 Print Controller and NIC available, could you please let me know. Thanks, Mike
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Kyocrea follows Rioch's Lead!

Guest ·
. Copystar has been on an aggressive growth incline for the past two years under the leadership of Peter Morisco, vice president of sales, Copystar division, who now accounts for a significant portion of Kyocera Mita America’s U.S. dealer sales. This transition will improve the printer resellers ability to align themselves with the demands of IT and business professionals looking for cost-effective MFP and printing solutions that provide seamless integration in any networked environment. This also
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If You See Yourself as an IT Salesperson,

Guest ·
will. IT sales is not a job that's OK but you'd rather be selling margaritas at a bar in the Caribbean. It is estimated that there are over 2 million IT salespeople worldwide. Do you ever wonder how many are daydreaming everyday of doing some other job? As soon as you admit that this is your career and your profession . . . things happen. So how do you stop being a commodity salesperson? You start by accepting that this is your professional career. Paul R. DiModica President DigitalHatch, Inc
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Savin GSA

Guest ·
Does anyone have a copy of the Savin GSA pricing? If not, how about the Ricoh pricing? It is amazing when you can not get what you need in your own dealership.
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Re: no

John ·
The document server is a standard function on a Ricoh 650 copier. Make sure that you have not selected document server but rather the copy function key on the left hand side. If your control panel shows original modes on left, copy functions in the center and finishing options on the right then you have the right screen. Just to check the machine out you could hit the "user tools/counter" key and print a count page. Hope this helps you out.
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Sharp 355N

Flying_birdman ·
I need intelligence on this product versus the 2035. They are currently priced about 2k less than my similiar configuration. Thanks for the help.
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TWAIN on Savin 2522

jswinberlin ·
I'm really getting sick of this TWAIN scanning crap. I've set up a TWAIN scanner on the Savin 2522, but the applications I've used have not pulled from the feeder. Any ideas?
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New Sales Rep Compensation plan

Boston Mike ·
Would like to your thoughts on a new rep to the industry and sales. I was thinking of a base of 25K and commission of 5% of the sale. We are setting the sale price of the equipment. Is that fair? Please let me know your thoughts
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Ricoh Aficio 1022 sc codes 541,542,546

kade85 ·
I have an aficio 1022 in the field that has been throwing intermittent fuser codes. I have updated all firmware replaced,entire fuser unit and installed a line filter/surge protector.It was doing it about once a week now it does it quite frequently in...
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Re: 1515MF Poll

John Roof ·
Savin has the 3515MF's in stock. I haven't had much trouble getting them. I have had difficulty getting the AC104's like everyone else. Unfortunately, when the customer can't wait anymore and is threatening to cancel the order, I have had to call Carolina Wholesale to get one. Funny how Ricoh still supplies the wholesalers first before the dealers.
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can anyone help please

Guest ·
a client of mine has a Ricoh 650 and he has the following problem.when we press the start key the machine skans but does not print the memory goes to 99% and nothing happens if continue to press the key the memory lowers every time also the machine does not print test patterns...??????
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HP 815 MFP

Guest ·
Does anyone have competitive info on HP 815MFP...especially costs per square foot for ink, media, and service? Also need "real" speeds for copying, printing, scanning "D" size documents. I've been checking out HP website and speaking to their sales people. So far, everything's clear as mud. Many thanks.
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What's in our future?

Guest ·
Theres no author to this article, however I thought the article had some very good points. I will be posting the top ten trends starting with number ten and working back to number one! I will post one a day for the next 10 days. Happy Holidays! Anticipating The Top Ten Business Trends 10. Changing Nature of business-to-business sales. Suppliers of business products and services will have an increasingly difficult time identifying business sales prospects and selling through traditional channels
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P4P Polls, final tabulations

Guest ·
Over the next few days I will be posting the tabulations from our "on-line polls". Here are the first two: When asked: "Would you like to have Ricoh Product Managers monitor the P4P messages boards. 56% yes 25% No 19% Do Not Care When asked: How do you rate the 1515mf setup on the network for scanning, printing ,scanning , and LAN fax? 63% Easy, so simple, anyone can do it under 30 minutes! 25% Not so Easy, took more time than I expected, took me under 60 minutes! 0% Not so good!, took me over
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Re: NEW POLL, Document Management Software

jswinberlin ·
I agree with Jim and Vince, if we want to bundle it we can still do it, it just won't come from the manufacturer. I think sometimes when software is bundled the seller is less likely to look for better options. The only benefit would be if Ricoh was given exclusivity on the product like Canon's Ewhatever you want to call it...
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Re: HP 815 MFP

Guest ·
quote: Originally posted by BigMac: Does anyone have competitive info on HP 815MFP...especially costs per square foot for ink, media, and service? Also need "real" speeds for copying, printing, scanning "D" size documents. I've been checking out HP website and speaking to their sales people. So far, everything's clear as mud. Many thanks. We sell a lot of them what do you want to know?
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Re: HP 815 MFP

John ·
to scan in color do you have a problem here. You can still put a 30" roll on the Ricoh and print 30x42" drawings. Much faster as well. Remember the ink yeilds on the cartidges for this machine are based on 5%. There is not a drawing out there I have seen which has a 5% coverage. They will be spending quite a bit on their supplies as well as having to keep more on hand since they will replace them more often. I would look to see if set printing is an application here as well. 500' rolls make a
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Re: Scripts

Guest ·
Great question. For many sales reps presenting a software solution is new territory. Attached please see questions and answers successful solution sales reps are using to introduce our electronic paper filing solution. Example: 1. What would it be worth to you if you could retrieve any filed document, in seconds, 24/7? Prospect Response __________________________________________________________ 2. Have you ever requested a document from a lawyer, doctor, or accountant? How long did it take to

Re: HP CPP

Guest ·
We have 750,000,000 pages under contract . the average is about 5%. The lie that many present is 12% to make the reason to print to an mfp look better.
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Re: HP CPP

Guest ·
I have some pages that represent page coverage for copiers and or MFP's, I will post them here. Recently, I had a customer that was averaging 9,000 pages per cartridge (reman). They were paying $70.00. This represents a cpp of .00777 per page! Of course this does not include the fuser kit, no on-site service, no phone support, no next day shipment of supplies, and no courtesy calls (on-site). I will post the scanned docs later.
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Re: Sharp 355N

Guest ·
I can't believe that there were over two hundred visits to our today and no one took the time to help answer your question! I have gone out of my way to research questions on this site, that I may do some good for someone on this site. I am not familar with the Sharp line and it just makes me steam when a question like this goes unanswered for a couple of days. There are a few us us who do most of the answering of questions and the rest of you sit back and go along for the ride. This site works
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Re: HP CPP

Neal ·
on our B2C products you can send a print job to it and there is an SP code that will tell you what the coverage amount is for each color. Of the ones that I have run they have all been between 9% and 13% when you add the total of the 4 colors. Usually with black only it is closer to the 10% level. Frankly, I don't have to make the mfp look better if I am doing my job right I am also replacing the hp printers with my gestetners. If all I am looking at is to place mfp's I will never gain TDV
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Re: HP CPP

John ·
Bill S, You really have printers out there doing a total of 3/4 of a billion clicks? Is that per year or over a period of years? What do you charge for your maintenance on that kind of volume? Do you include supplies?
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Re: Sharp 355N

lep524 ·
Just got time to visit the posts. Actually you can find it tough to compete with this Sharp model. Probably it's only real weakness is you can't add an LCT and have 4 trays as the LCT mounts under the unit where the 2 additionla trays go. We handle both Rioch and Sharp and our techs tell us they'll take the Sharp over a 2035 anyday...that's tough to deal with. The previous model had some quirks with the softwrae...couldn't turn off collate, no rotate sort, couldn't do slip sheets in copy
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Could someone please email me

Guest ·
Could someone please email me the latest Ricoh trade-in spiffs. Thanx
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HP CPP

Guest ·
The prices posted for HP printing are way off base. Also, for those who think the average coverage on a page is 12%, it is actually more like 5%.
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Gestetner DSC338 network setup

ricohrick ·
I have a prospect for a DSC338 they have a hard wired PC network and a wireless Mac network. I think it will work if I add a access point and install the wireless option, but hopefully someone smarter than me can help. Thanks Ricohrick
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Great work

Junior ·
This is really one of the most professional sites ive ever seen. The way communication is flowing and knowledge is spread is amazing. We t Nashua SA also has a similar communcation portal called virtus. This portal is where we can discuss custmers and winning recipies. I know for a fact that we all at Nashua enjoy you site and hope to even grow the Ricoh brand stronger because of this. Thanks again. I would also like to wish you all happy holidays and a Merry Christmas. Regards Junior Franchise
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Intrepid Nationwide Maintenance

Guest ·
Anybody have any opinions (good of bad) about Intrepid Nationwide Maintenance? They've been in contact with me about servicing some printers and scanners for them locally. I'm just trying to find out if they are ok to work with. I don't want to have to deal with a bunch of B.S. after holding up my end. Thanks in advance!
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Intrepid Nationwide Maintenance

Guest ·
Anybody have any opinions (good of bad) about Intrepid Nationwide Maintenance? They've been in contact with me about servicing some printers and scanners for them locally. I'm just trying to find out if they are ok to work with. I don't want to have to deal with a bunch of B.S. after holding up my end. Thanks in advance!

SDM with XP SP2

Ted ·
Does anyone know how to make SDM for Admin work with XP SP2? I have done the things listed in the Ricoh White papers, but it still doesn't work. Has anyone figured out a work around that they can explain to me in an email or a post on this site? Thanks for the help. Ted
-=Good Selling=-
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