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This Week in the Copier Industry 15 Years Ago (Second Week of November 2004)

So here's a thread where my first thought was, gee that was a long time ago! In most cases I'm thinking time is flying buy.  Canon buys Oce, really that was a long time ago!

Enjoy These Awesome Threads from 15 Years Ago this Week!



UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

Minolta Holdings, which is in a business alliance with Oce. "Konica Minolta procures high-end production printing machines from Oce, while Oce procures lower-end machines from Konica Minolta," Mizuho Securities analyst Ryosuke Katsura said. "(The) chances are Canon machines will replace Konica Minolta gear in this relationship," he said. Production printers, or digital commercial printers, are used to print such documents as product manuals and direct mail quickly and in large volume, and are a fast
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Weekend Industry Notes from the week ending 11/15/09

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the area for $43 million. - Ricoh announced that it has sold an Aficio C900 production color system to GAM Printers, a print shop in Sterling, Virginia. - Ricoh announced it is forming a Business Process Automation Group, as part of its Document Solutions & Services Division. “BPA is a true value-add for Ricoh customers because we’re able to offer a suite of services from consultation to sales to implementation under one roof” said Mark Miller, Senior VP & Deputy General Manager at Ricoh. Ricoh’s
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

said the deal is positive for Canon, while potentially negative for rival Japanese copier and printer maker Konica Minolta Holdings, which is in a business alliance with Oce. "Konica Minolta procures high-end production printing machines from Oce, while Oce procures lower-end machines from Konica Minolta," Mizuho Securities analyst Ryosuke Katsura said. "(The) chances are Canon machines will replace Konica Minolta gear in this relationship," he said. Production printers, or digital commercial
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Canon deal may up ante for Xerox

Canon deal may up ante for Xerox Matthew Daneman – Staff writer Business – November 17, 2009 - 3:00am One of Xerox Corp.’s biggest business rivals is planning to buy another. Japanese electronics giant Canon Inc. announced Monday it will purchase Dutch production printing company Oce NV for $1.1 billion. Each company goes head to head with Xerox in a particular segment of the printing industry, with Canon being a major player in office equipment and Oce specializing in particularly high-end
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

manufacturing and key management will remain in place. Océ will be responsible worldwide for wide format, commercial printing and business services. Canon's Large Format Printing will functionally be integrated in the Océ Production Printing Division ("Océ division") over time. Océ's office activities will be integrated in Canon's Office Imaging Products (OIP) division. Océ had 2008 sales of 2.9 billion euros, one seventh of Canon's revenue from imaging products and printers. The integration of both
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

Bid? Konica Minolta Holdings Inc., the Japanese lens and office- equipment maker that has a business partnership with Oce, said yesterday it has no plan to counter Canon’s offer. Canon fell 0.3 percent to 3,460 yen on the Tokyo Stock Exchange. Oce added 0.3 percent, to 8.60 euros in Amsterdam trading. It surged 70 percent on Nov. 16 after Canon announced its offer. “We believe that our offer, as was agreed by Oce’s management and supervisory boards, is sufficient,” Canon said in an e-mailed
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

bidder entering the arena. Canon's offer values Oce at 5.4 times earnings before interest, taxes, depreciation and amortisation (EBITDA). This compares to an average of 7.5 times EBITDA for the peer group, analysts at SNS Securities calculated. Konica Minolta (4902.T), which has a cross-selling agreement with Oce, said it was not interested in entering a bidding war and Xerox (XRX.N) has recently made a major acquisition in the U.S.. That leaves Ricoh (RICO.BO) and Hewlett-Packard (HPQ.N) as the
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Canon Pulls the Rug out from KonicaMinolta "MFP WARS"

I was just on the phone with a friend of mine in upstate NY, can you guess what we were discussing, yup you got it the Canon/Oce deal. Think about this, when Xerox bought Global, Ricoh was the big loser. When KonicaMinolta bought Danka, Canon was a loser, along come Ricoh with the acquisition of Ikon and Canon got their clocks cleaned and now Canon agrees to buy OCE and KonicaMinolta gets hammered! The only one who hasn't lost is Xerox! Funny how these things happen. Many months ago there were
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Konica Minolta and Nuance launch eCopy document imaging software for integrated MFPs

Nuance's multifunction printer (MFP) desktop solutions and eCopy's server offerings, to deliver network scanning solutions that connect the widest range of MFPs to a broad set of business applications and content management systems. For more information please visit: http://www.nuance.com/news/pre...9/20091005_ecopy.asp -Ends- About Konica Minolta Business Solutions (UK) Ltd Konica Minolta Business Solutions (UK) Ltd markets business machines manufactured by Konica Minolta Business Technologies Inc
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Purchasing - Hospitals, Healthcare Providers to Save with Premier’s New Printers, C

Purchasing - Hospitals, Healthcare Providers to Save with Premier’s New Printers, Copiers, Facsimile Devices Agreements 20.11.09 | 15:05 Uhr Premier Purchasing Partners, LP, today announced new agreements for printers, copiers and facsimile devices have been awarded to Konica Minolta Business Solutions U.S.A Inc. Premier Purchasing Partners, LP, today announced new agreements for printers, copiers and facsimile devices have been awarded to Konica Minolta Business Solutions U.S.A. Inc. of
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Canon Forums

Just wanted to reach out to all of the Canon members on the P4P Hotel. By asking questions in a forums we can start a very lively dicussion for Canon products. Keep in mind that your discussions can't be viewed by Ricoh, Toshiba or Xerox, unless there are dual line dealers. Over the years the Ricoh forums have excelled, because members take the time to ask questions in the forums, someone will post an answer, then someome will have a comment and bang the forums are thriving and everyone is
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Samsung announces premier color multifunction printer for high speed offices

workgroups in large corporate environments and for copy-intensive small-to-mid size businesses," said Doug Albregts, vice president, Information Technology Division, Samsung Electronics America Inc. "Along with being one of the fastest digital color printers on the market, the CLX-8540ND also bridges the gap between Letter/Legal verses Ledger printers by including advanced printer and copier features usually only found on larger machines. What we've done is simplify the selection process for IT
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Wilmington native joins business as specialist

headquarters at 100 Reservoir Park, Rockland, MA and has more than 37 years experience serving the document imaging needs of businesses throughout Massachusetts. In addition to a full line of Konica Minolta, Muratec and Lexmark equipment, Bay Copy provides comprehensive managed print services programs for customers looking to reduce both their per-print price of generating information and their labor costs. Bay Copy provides consultation services and offers their clients detailed print assessment and
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Re: Rumor has it.....

Here's some predictions: Believe it or Not! KonicaMinolta aquires Toshiba MFP Business Kyocera aquires Sharp MFP Business HP makes hostile Bid for Xerox And then there were The Final Five!
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

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-Big boost to Canon's Production biz -Decent boost to Canon's Direct sales -Big FU to Konica and its OEM/Production units (Oce arguably KM's #1 reseller) -Big Benefit of having just $119M in debt (Canon=0.4% debt load) -the 730 Euro price is barely above Oce's 704E debt - Both Ricoh and KM were deemed too financially unstable to bid on Oce -Hp and Kyocera may counter offer, but unlikely -Wow
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

strategic business units (SBUs): Commercial Printing Systems, Wide Format Printing Systems (including Canon’s portfolio), and Business Services. It remains to be seen whether Canon’s relatively new services business will be rolled into the Océ Business Services SBU. Océ, as a wholly owned division of Canon, will maintain its current responsibility for portfolio marketing, sales and services and the management of the SBUs will report to the Océ corporate board. Océ will lead R&D and manufacturing
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GAM Printers Inc. Takes Delivery of a RICOH Pro C900 Digital Color Printer From IKON

GAM Printers Inc. Takes Delivery of a RICOH Pro C900 Digital Color Printer From IKON (Business Wire via Yahoo! Finance) November 16th, 2009 MALVERN, Pa.—-IKON Office Solutions, Inc., a Ricoh company, today announced that GAM Printers, Inc of Sterling, Virginia, has installed a RICOH Pro C900 digital color printer, giving them the versatility, superior quality and fast turnaround times needed to meet their customers’ wide range of variable data and creative design and printing needs.
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Konica Minolta employees donate

Konica Minolta employees donate Nov. 20th, 2009 at 2:40 PM Employees of Konica Minolta in Windsor held a Turkey and a Twenty drive and delivered 148 turkeys to Foodshare today. Enthusiastic Foodshare volunteers helped unload and stack the entire pallet of frozen birds and then paused to pose for a photo! Thanks to everyone at Konica Minolta for your efforts!
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You're now selling Managed Print Services "Your Thoughts Now"

,"resultswin","width=500,height=400,directories=no, toolbars=no, statusbar=no, location=no, scrollbars=yes, menubar=no");popup.moveTo(Math.round(((screen.width/2)-250)),Math.round(((screen.height/2)-200)));}//returntruetoopenthefull-sizedwindowifthepopupfailedreturn(popup==null);}functioncheckMaxSelections208112884638(frm){returntrue;} P4P Hotel Poll You're now selling Managed Print Services "Your Thoughts Now" It's been a great success for us It's been ok for us It's not reaping the profits we
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Canon Buyout Marketing Dollars

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Just wondering if anyone has run into Canon direct operations claiming they have a special marketing fund to tap into for buyouts to target selected clients? We all know that buyouts are part of the game, but if they have funds that are off the price book it can really create an unusual challenge...this is a Canadian deal but I am guessing this type of plan would be across NA. Our deal is a Kyocera deal. I knew they were targeting Ricoh/Ikon users. Are they going after anyone now? Thanks
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EIS Quatra Color Wide Format MFP Saves the Day!

Another repost for ya, btw the way we're killin it with sales, now we have to keep it rolling!! I just finished my first install on the EIS Quatra "M" series from Paradigm Imaging. This is an awesome unit! The ease of set-up and install is exceptional along with the configuration of scan, print and copy drivers! First, we had the unit dropped shipped to the customers location, this was a great savings since the shipment did not... go here for rest of blog
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

William Mitting, printweek.com, 23 November 2009 Shares in press manufacturer Océ are trading at a slight premium to the 8.60 euro a share offer from Canon, indicating the market anticipates Canon may be forced to raise its bid. Last week, Orbis, a 10% shareholder in Océ said that it believed the bid "significantly undervalued" Océ, despite a general impression that the bid was a strong one in order to deter a counter bid from Konica Minolta. Canon requires acceptance from 85% of its
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Copiers Could Be a Key to District 205 Cost Savings

Copiers Could Be a Key to District 205 Cost Savings Office supplies might end up being one of the main ways the Galesburg School District is able to save some money in what otherwise could be a tough budget period. District-205 Assistant Superintendent for Finance and Operations Guy Cahill told the school board's Budget Committee Tuesday bids have come back on the proposed lease of a new set of copy machines -- this, following the district's current lease expiring back in January. Cahill told
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Managing printing also crucial

Managing printing also crucial As Ingle said, IDC’s research suggests that cost control is going to remain a major factor for most if not all businesses. Also they must be sustainable both financially and environmentally. Bob Roth, vice president of strategic technology sourcing at Viacom, presented a snapshot of his company’s transition to managed print services. Viacom’s corporate copier contract was due to expire; at the same time, the company wanted to streamline its printing and copying
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Ricoh Americas Corporation Launches Business Process Automation Group

Ricoh Americas Corporation Launches Business Process Automation Group Ricoh Americas Corporation, a leading provider of digital office equipment, announced the creation of a Business Process Automation (BPA) Group. Aligning under Ricoh's Document Solutions and Services Division (DSSD), BPA combines consulting services and technical resources with an experienced sales force to help current and prospective customers analyze their document management operations. In addition, BPA helps customers
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North American MPS Market Sees 27 Percent Growth, Canada 30 Percent

North American MPS Market Sees 27 Percent Growth, Canada 30 Percent Special version of MPS Market Report now available for dealers and resellers Lexington, KY (MMD Newswire) November 20, 2009 -- The North American market continues to grow at a remarkable 27 percent compounded annual growth rate (CAGR), according to the latest Managed Print Services (MPS) research from the Photizo Group. The new "2009 Managed Print Services Summary Report" looks at market size, share and forecast analysis for
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Re: Rumor has it.....

quote: Originally posted by vwrome: Ricoh Aquires Kodak It could happen, and may now have to happen with Ricoh. Or could KonicaMinolta HAVE to buy Kodak?
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

[LIST] How much marketshare could KM lose? How does KM counterstrike? Is Sharp, Kyocera or Toshiba now willing to get out of the business Geez, KM may be right back to where they were 5 years ago!
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

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Konica Minolta Says It Has No Plan to Counter Oce Bid (Update1) By Mariko Yasu Nov. 17 (Bloomberg) -- Konica Minolta Holdings Inc., the Japanese lens and office-equipment maker, said it has no plan to counter Canon Inc.’s offer to buy Oce NV for 730 million euros ($1.1 billion). “There’s no plan to make an offer to Oce at the moment,” Minoru Ikehara, a spokesman at the Tokyobased company, said by phone today. While Konica Minolta had considered an acquisition of the Venlo, Netherlands-based
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Re: Canon Buyout Marketing Dollars

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Yes, they have a pool of dollars to target any IKON account, Xerox direct, or any acquired dealer by these corporate goofs. We are a Ricoh and Canon dealer so we even get the Canon generosity. I can always be emailed for further information.
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Canon & Oce Deal

It seems the purchase of Oce will go through, now with that purchase and the agreement that Canon announced a few months ago, coupled with the addition of many new Canon Dealers.
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Canon & Oce "Was this a good deal or a not so good deal?"

,"resultswin","width=500,height=400,directories=no, toolbars=no, statusbar=no, location=no, scrollbars=yes, menubar=no");popup.moveTo(Math.round(((screen.width/2)-250)),Math.round(((screen.height/2)-200)));}//returntruetoopenthefull-sizedwindowifthepopupfailedreturn(popup==null);}functioncheckMaxSelections208138833566(frm){returntrue;} P4P Hotel Poll Canon & Oce "Was this a good deal or a not so good deal?" Good Deal Bad Deal Not Sure View Results
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Thoughts about the Canon/OCE deal?

What goes going on out there, what have you heard in reference to the pending Canon aquisition? Good, Bad, let me know.
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Obama picks Xerox CEO Burns for education role

Obama picks Xerox CEO Burns for education role (AP) – 3 hours ago NORWALK, Conn. — President Barack Obama on Monday tapped Xerox Chief Executive Ursula Burns to help lead an education initiative aimed at helping students excel at science, technology, engineering and math. The so-called STEM initiative will be led by Burns, former Intel Corp. CEO Craig Barrett, Time Warner Cable Inc. CEO Glenn Britt and former astronaut Sally Ride. Burns, a mechanical engineer, joined Xerox as a student intern
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Quanta Storage Loses Patent Lawsuit to Ricoh

Quanta Storage Loses Patent Lawsuit to Ricoh Quanta Storage Inc. lost two patent lawsuits to Japan?s Ricoh and is ordered to pay $14.50 million as damages, the company said in a statement. A US Court in Wisconsin on November 20 made a judgment that Quanta Storage, the largest Taiwan-based ODM/OEM maker of slim-type optical disc drives, should pay US$14.5 million to compensate Japan-based Ricoh for infringement of the latter's patents. Quanta Storage, the largest slim-type ODD maker in Taiwan
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A2iA Named a Finalist for KMWorld Magazine’s KM Promise Award

A2iA Named a Finalist for KMWorld Magazine’s KM Promise Award Because of A2iA DocumentReader’s Worldwide Successes KM Promise Award honors organizations that provide innovative technology solutions and help organizations realize improved business processes. NEW YORK, August 25, 2009 – A2iA, the worldwide leading developer of handwritten and machine printed text recognition, information extraction and intelligent classification of paper documents, announced today it was named a finalist for
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HP Q4 Profit Climbs 14%; Boosts FY10 Outlook

(RTTNews) - According to market research firm Gartner, Inc. (IT), worldwide PC shipments increased in the third quarter by 0.5% year-over-year to 80.9 million units. HP continued to lead the worldwide PC market with market share of 19.9%, followed by Acer with 15.4% market share and Dell with 12.8% market share, Gartner said. However, Dell was the top PC vendor in the U.S., the world's largest PC market, in the third quarter, with a market share of 26.2%. In its preliminary fourth quarter
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Here's the deal

Three systems, customer just wants hi speed data printing. Players: imagrePRESS 1125, Bizhub1200 and Ricoh PRO1357 Whats wrong here? Why is the pricing for the imagePRESS almost double of the others?
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Multifunctional Copier Rental

All-In-One Large Office Copier, 25 pages per minute. Black-and-white printing, black-and-white copying, color scanning, black-and-white faxing, color printing, color copying. http://p4photel.com/eve/forums...=675109891#675109891
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Re: Rumor has it.....

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Ricoh Aquires Kodak
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Re: Rumor has it.....

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quote: Originally posted by Art Post: HP makes hostile Bid for Xerox I can believe this. The head of HP's IPG group has been saying for years that to meet targets, he needs about 10,000 more Sales reps.
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Re: Rumor has it.....

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I would think KM has to be nervous. a lot of time and energy has been spent moving kmbs in the direction of big iron sales and now they lose the Oce box. The connections of the Danka people to Kodak seems to make sense and would think give KM the inside track.
-=Good Selling=-

This Week in the Copier Industry 10 Years Ago (Second Week of November 2009)

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Canon in Las Vegas, Part 2 Powerful Tools for In-Plant Printers

of commercial printing operations can avail themselves of business development tools offered by equipment vendors. Capture (HP), MarketMover (Kodak), and ProfitAccelerator (Xerox) are replete with comprehensive business building tools, templates, guidebooks and more that print providers can use to bring in new and repeat business. This material is heavily skewed towards the commercial print operations and not necessarily adaptable to in-plant operations even though they may use the exact same
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Xerox Enterprise Print Services: From the desktop to the in-house print centre

Xerox's move to widen the scope of its MPS offerings across the enterprise addresses the need to manage and control printing as it occurs in several parts of the organisation—at the desktop, in the home or other remote locations, or in internal print-rooms. In itself, the office environment represents a significant source of paper output and is characterised by a range of printers, copiers and multifunction peripherals (MFPs). This environment can be a huge cost drain due to the lack of control
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Copying His Way to Success

Bob Leone doesn’t hesitate when asked what makes him a successful businessman. And he is that. He just sold his wildly successful Xerox Corp. agency Mr. Copy, which he built from the ground up during the past 15 years, to Xerox itself. For a lot of money. How much? He won’t say. He’ll continue in his job, and expects to add up to 30 jobs in the next year or so. But he will talk about how he handcrafted his company into a dynamo in the copying industry. A Xerox employee for 20 years, he decided
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Ingersoll Rand to cut operational costs by 30% with Xerox document management

Ingersoll Rand to cut operational costs by 30% with Xerox document management 12/11/2009 Global manufacturer Ingersoll Rand reckons it's seeing cost savings and greener operations since going live with Xerox Enterprise Print Services. William Gauld, senior vice president at Ingersoll Rand, explains that the company's nine-year EPS contract effectively brings multiple output devices, print budgets and vendor support systems all under centralised Xerox management. As a result, he says
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CSU to shut down university print shop

printing technologies are rapidly replacing traditional offset (printing) for many forms of print marketing," administrators said in their justification. "There are fewer dollars out there, and buyers are carefully choosing where to spend." Cutting the eight jobs and dropping two others to part time will save the university $280,000 annually, administrators said. Administrators said print jobs will be handled by other staff using copiers and other digital equipment at the FastPrint and CopyRite
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Fuji Xerox adds three Nuvera models

magnetic readers and sorters. The machines boast productive printing capabilities with the Nuvera 200MX printing at speeds of up to 200 A4 duplex images per minute, while the Nuvera 288MX can print up to 288 A4 duplex images per minute. Other features include: Cheque Production Integrity : An optional feature that automatically tracks the total number of cheques in a run and captures every printed MICR line to determine if a number in a cheque sequence is missing, duplicated or out of order
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London Graphic Systems appointed Xerox reseller

Specialist print reseller becomes Xerox UK’s latest channel partner. Published on Nov 9, 2009 London-based supplier to the creative industry, London Graphic Systems, has added Xerox colour technology to its portfolio of specialist colour printing systems. “This is an exciting time for London Graphic Systems,” says Gordon Christiansen, London Graphic Systems’ managing director. Adds Peter Taylor, director, Production and Graphic Communications, Xerox UK: “The relationship Xerox has with London
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Ricoh W5100

One of my cleints just needs a color scan solution, however the Ricoh Color Scanner is not on GSA, thsu I need to go to the W5100. Can this system just be confingured with the interface card and the scan license?? Thus the RW print license is not needed. am I correct or am I missing something. Art PS, I would use the netwrok acnning, however they need more control over scanning old documents.
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Xerox wins Gegenheimer award

Xerox wins Gegenheimer award Press release from the issuing company Xerox Corporation has been awarded the 2009 Harold W. Gegenheimer Corporate Award for Industry Service from NPES, The Association for Suppliers of Printing, Publishing and Converting Technologies. Xerox is the first manufacturer of digital printing equipment to win the award, which recognizes leadership and participation in NPES and industry activities, civic leadership and technical innovation. "Xerox has been instrumental in
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Océ Offers Customers Secure Printer Access

. Availability HID OMNIKEY brand readers are now available from Océ direct sales offices. A variety of acquisition plans are available, please visit www.oceusa.com . About Océ Océ is a leading international provider of digital document management technology and services. The company’s solutions are based on Océ advanced software applications that deliver documents and data over internal networks and the internet to printing devices and archives -- locally and around the world. Supporting the
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Print Audit Named 2009 TechRev Innovator

located in the United Kingdom, South Africa, Australia, Brazil, Canada and the United States. For more information on Print Audit, please contact: Angela Onstine 1.877.412.8348 pr@printaudit.com www.printaudit.com Outside of North America, please contact: Print Audit - Europe +44(0)1483 726206 www.printauditeurope.com inquiry@printauditeurope.com Print Audit - Australasia +612 9922-3756 http://www.printauditaustralasia.com Print Audit - South Africa +086 110 5777 (Within South Africa
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Re: Weekend Industry Notes from 11/08/09

quote: - Muratec is now shipping the new MFX-4555 A3 b/w MFP, featuring: - actually made by Samsung of Korea - Base MSRP of $5995 - Can print up to 11”x17”, but can only copy up to legal size originals Not correct, this is an A4 device only and will not print 11x17 click here
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Canon Imagepress C7000VP

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Canon unveils world’s fastest portable scanner

is located on integrated memory, which auto loads when plugged into any Windows PC. It can therefore be used easily when on the road and on any compatible Windows computer. Paper is placed onto the automatic document feeder that opens up at the top to accommodate 20 sheets of paper. Trevor Dodsworth, head of marketing for business products, said its appeal was that is was no heavier than a bag of sugar. Also unveiled was the Canon DR2020U, a 20 pages per minute capable office scanner with an
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Copy Machine Dance Video

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Doonesbury Copy Machine

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requires a service contract for its fleet of departmental printers.

Wake Technical Community College requires a service contract for its fleet of departmental printers. These printers are all HP printers, and range from smaller departmental printers to larger departmental multi-function devices.
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OKI brings fully managed office automation service to market

OKI brings fully managed office automation service to market This division offers managed services on the OKI ES range of multifunction and colour printers. Johannesburg, 12 Nov 2009 OKI Printing Solutions has established an office automation division to meet the market's growing demand for fully managed print services. This new division, which became operational at the beginning of October, comprises dedicated sales, support and maintenance staff, which offer managed services on the OKI
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Re: Dealer and Direct Branch Counts

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Agreed, This info is hard to track down. Even harder if you want to be exact. For IKON I used the "400" figure that was published at the time of Ricoh's acquisition I pulled the 664 figure from a report on Vision 2007 Ricoh dealer meeting. That did include all RFG dealers. Interestingly, the report said that Ricoh had over 1,300 dealers in 1999. I took your suggestion and converted Xerox' GSA to excel and did the math. Agents added up to 540, but I assume that some of those are actually Global
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment

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A customer was demo'ing a canon color copier with fiery in their office. I stopped by on the second day to check to see how everything was going. The office manager asked me if there was any way that images or pictures would just randomly print off the hard drive of the system. Apparently, some very explicit images had been printed on the copier right before I got there. Rightfully so she was absolutley furious. I explained that the pictures had to have been printed by someone in the office. We
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Frank Sinatra "20 Years of Experience in the Copier Biz"

n?A motion to approve a five-year multi-function copier agreement was tabled by supervisors to allow board member Frank Sinatra to view a demonstration of the equipment. He said Nov. 4 that he has 20 years of copy machine experience. The township will lease at least five copiers for the administration, finance, police, parks and MCA-TV. The vote to table was 3-1 with supervisor Marvin Eicher dissenting and Craig Swen absent. Read more: http://www.post-gazette.com/pg...57.stm#ixzz0We58iWWY
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Wapakoneta, OH

they would have been without it. Since Cash for Clunkers ended, the office has seen a decrease in sales, but that is typical through mid-March since people steer away from purchasing new cars during the winter months. “We would like to set that money aside for further renovations of the building as needed,” Kohler said. Two computer funds supported by fines charged in each court case should be well funded for 2010, she said. Ten dollars from each case, excluding traffic cases which charge $5 each
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New P4P Promo

For the next three months December 09, January 2010 and February 2010. Print Audit and Dealer Marketing Systems will sponsor our new P4P Promo! The top two posters for each month will receive a FREE SIX Month Premium Membership for the Print4Pay Hotel forums! Be sure to post often!! I'll be posting the winners here and then upgrade your membership!!! Thank You!!
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New Photizo 2009 MPS Tracker Study: 93 Percent of Companies Use MPS Provider

New Photizo 2009 MPS Tracker Study: 93 Percent of Companies Use MPS Provider Most also note reduction in carbon footprint as result of MPS programs November 12, 2009 – Lexington, KY – Almost one half of all Managed Print Services contracts are directly with equipment manufacturers, according to the latest MPS Decision Maker Trackerä study from the Photizo Group. The study also found nearly 95 percent of MPS sites reported a reduction in their carbon footprint as a result of more efficient
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Re: Dealer and Direct Branch Counts

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Thanks Chuck, I came up with 114 RBS locations based on Ricoh's July GSA, but it doesn't seem to adding up in terms of authorized dealers (just 143). I tracked down a count from Vision 2007 and Ricoh, L & S had 664. Considering the number of authorized dealers probably didn't expand too much, I'm going with that as a rough estimate for now. still open to suggestions and clarifications though....
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Re: Dealer and Direct Branch Counts

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Surely that 143 does not count IKON locations and your numbers may be suspect due to a dealers having multiple locations etc., etc. Also are you looking for JUST Ricoh or are you considering RFG locations/dealers. I also know that IKON uses a Phone Number/Home address of individuals as a "location" ergo, that throws off your count too.
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Re: Dealer and Direct Branch Counts

Anyone have an idea of how many sales people there are in the industry??
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Re: GENERIC TONERS

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that 4% of PAPER sold in the US is 11x17, which is totally different. If the average customer used 11x17 4% of the time, and assuming 1,000 pages a day, that's 40 pages of 11x17 at every customer, every day. Of course in reality, lots of customers print 80-100 11x17 pages a day, and some certainly print 0, but there are still many applications that call for 11x17.

This Week in the Copier Industry 5 Years Ago (Second Week of November 2014)

I didn't have to do it but I did.  Last week I sent an email to all the sales managers at Stratix with a cut and paste of Section 179 web site.  Hoping that they would share will all of their sales peeps.  It's crazy that when I speak about Section 179 most business owners have no clue what it is or how it can affect their profit margins.

Enjoy these awesome threads from 5 years ago this week!

Konica Minolta Named Leader in 2014 Magic Quadrant for Managed Print and Content Services

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SOURCE: Konica Minolta Business Solutions U.S.A., Inc. November 10, 2014 09:00 ET Konica Minolta Named Leader in 2014 Magic Quadrant for Managed Print and Content Services Global Recognition Highlights Strategy to Deliver Document Management for All Business Needs RAMSEY, NJ --(Marketwired - November 10, 2014) - Konica Minolta Business Solutions U.S.A., Inc. ( Konica Minolta ) today announced its placement in the Leaders Quadrant of the 2014 Magic Quadrant for Managed Print Services (MPS) and
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Canon Positioned in the Leaders Quadrant of 2014 Magic Quadrant for Managed Print and Content Services

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referenced product names, and other marks, are trademarks of their respective owners. Specifications and availability are subject to change without notice. SOURCE: Canon U.S.A., Inc. Editorial: Siobhan Cullagh Canon U.S.A., Inc. 631-330-5184 scullagh@cusa.canon.com or Canon U.S.A. website: http://www.usa.canon.com or For sales information/customer support: 1-800-OK-CANON Copyright Business Wire 2014
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GAM Graphics and Marketing discovers new applications and 25 percent cost savings with the RICOH Pro C7110X

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Malvern, PA, November 11, 2014 - Ricoh Americas Corporation today announced that GAM Graphics and Marketing, a full service marketing firm that offers comprehensive printing and fulfillment services, has successfully used the RICOH Pro C7110X five-color digital cutsheet printer to help deliver an even wider range of unique applications to their customers. Since implementing the RICOH Pro C7110X in September, GAM has experienced cost savings and has been able to expand its offerings, natively
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Inofile, Konica Minolta Help Eliminate Fax from All Healthcare Settings with Kno2

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BOISE, Idaho — Inofile announced today that it is partnering with Konica Minolta Business Solutions U.S.A., Inc. ( Konica Minolta ), a leader in information management focused on enterprise content, technology optimization and cloud services, to remove outdated fax technology from all healthcare settings using the Kno2 clinical document exchange platform. Available through Konica Minolta’s EnvisionIT Healthcare solution portfolio, Kno2 is now fully integrated with bizhub multifunctional
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Konica Minolta Awarded Global Climate Performance Leader for Actions Against Climate Change and Transparency

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strategic business, investment and policy decisions. www.cdp.net Konica Minolta Business Solutions Asia Konica Minolta Business Solutions, a leading company in advanced document management technologies and Managed IT Services for the desktop to the print shop, brings together unparalleled advances in security, print quality and network integration via its award-winning line of bizhub® multi-function products (MFPs); bizhub PRESS® and bizhub PRO® production print systems; magicolor® color printers
Blog Post

This Week in the Copier/Office Equipment Industry 10 Years Ago Second Week of November 2004

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network." Ricoh and Canon , the company's two RICOH TEAMING WITH EFI TO INTRODUCE 11/15/04 8:31 AM Topic by Guest RICOH TEAMING WITH EFI TO INTRODUCE ROBUST JOB SUBMISSION AND WORKFLOW MANAGEMENT SOLUTIONS FOR AFICIO PRINTER LINE West Caldwell, NJ, and Foster City, CA, November 12, 2004 Ricoh Corporation, the leading provider of digital office equipment, is And you thought Ricoh only made...... 11/8/04 10:33 PM Topic by Guest Japan's Ricoh to take full control of women's clothing unit
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Konica Minolta Recognized as World Leader for Climate Change Initiatives

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named to the Dow Jones Sustainability World Index for two years in a row. For more information, please visit www.CountOnKonicaMinolta.com and follow Konica Minolta on Facebook , YouTube , and Twitter . Konica Minolta Contacts Karen Harris Konica Minolta Business Solutions U.S.A., Inc. +1 201-818-3231 kharris@kmbs.konicaminolta.us # # # # # Konica Minolta bizhub ® is a registered trademark of Konica Minolta, Inc. All other trademarks mentioned in this document are the property of their
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Xerox Positioned as a Leader in Gartner’s 2014 Magic Quadrant for Managed Print and Content Services

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document managementcompanyhelping organizationstransform the way they managetheir business processes and information. Headquartered in Norwalk, Conn., we have more than 140,000 Xerox employees and do business in more than 180 countries. Together, weprovide businessprocess services , printing equipment , hardware and softwaretechnology for managing information – from data to documents. Learn more at www.xerox.com . 1 Gartner, “Magic Quadrant for Managed Print and Content Services Worldwide,” By
Blog Post

Print4Pay Hotel Adds New Copier Survey Feature

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Just about two weeks ago we released a new survey feature for the site. There is a link for the main survey page on the gray header bar (the one that has the pull downs), and there is also a widget on the left side of the site that allows you to see the "the last 5 surveys at a glance". These surveys are the real deal, because they are coming from the sales people that have the feet on the street. Personally, I believe that if you're a Print4Pay Hotel member, then you're one of the best in the
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Auxilio Announces New Printer Fleet Security Service Offering to Combat an Increasing Entry Source for Hackers

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services. This service protects organizations printer fleets, an increasing entry source for hackers into a hospitals network. A current Managed Print Services (MPS) customer located on the east coast will pilot the program starting in December 2014 , with an initial vulnerability assessment of its current print/copier fleet environment. Multi-function printers (MFP) that are set up with factory default settings and are c onnected to the network are vulnerable prey for hackers
Member

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Canon MDS

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I was recently in Atlanta for a canon dealer event and sat through their MDS presentation. They are apparently getting more and more aggressive with their approach and it appears in 2015 they will have network/it support program for dealers to contract with to provide IT services to clients. I tried to pry a little more info from their team but it appears they are still in the planning stages. My best guess is that it may model the Ricoh CHAMPS program.
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GreatAmerica First to Integrate Credit Application Submission with SalesChain

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approval, thus saving application-processing time. “By creating a simpler, faster, and more intuitive process for dealerships, we are not only saving them valuable time, but boosting the profitability of their entire sales force,” explained SalesChain CEO, Tim Szczygiel. “The reason SalesChain and GreatAmerica work so well together is due to our mutual focus on providing dealerships tools and services they need to succeed.” About GreatAmerica Financial Services Established in 1992, GreatAmerica
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Ricoh Rcloud Services

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Hi, The Ricoh dealer representative did presentation today about Rcloud services as a software sales possibility. This is service includes an Enterprise Content Management and a Backup and Recovery Services. This is the link to the website that explains the services. These services are Canadian. http://rcloudservices.ricoh.ca/en-ca/default.html My question is does Ricoh USA have any comparable services and if so how do they work?
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Novitex Introduces First Pure Cloud-Based Managed Print Services Offering Aimed to Reduce Total Cost of Ownership

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that Novitex is using ServiceNow and are looking forward to driving further innovation to their customers.” To learn more about Novitex’s cloud-based MPS offering including printer management, printing management, secure pull and print, mobile print,cost accounting, scan to workflow and hardware productivity, pleasevisit: www.novitex.com/mps . About Novitex Enterprise Solutions . Novitex is a digital-first,document outsourcing provider specializing in the Integrated DocumentLife Cycle™ (The
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Re: Canon MDS

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partnering with us on the deal for support/pricing and he told me that it would be very tough for anyone to tell the direct they had to stand down becuase Ricoh was going after all the healthcare accounts they could. So, from a CHAMPS perspective we don't really have too much trust in Ricoh Corporate and have gone back and forth deciding if we would use the program or not. I am very hesitant tohave Ricohemployees in my account even though I know they are not RBS sales/service people.Hopefully
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Re: Canon MDS

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This is interesting, Jason, Follows similar offerings from Konica and Ricoh, but a good way to evolve dealers and expand their portfolios. Any additional details on the Canon dealer network/it support program at all? - jake
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Ursus books uses Contex scanner

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one-time lucrative print department. The solution The high-speed HD iFLEX flatbed scanner efficiently delivers high-quality scans of Ursus’ valuable inventory with ease. To accommodate originals of assorted conditions and dimensions, the scanner features an adjustable lid and the ability to double its scanning area from A2/C-size to A1/D-size. Benefits results The HD iFLEX’s speed and image quality enables Ursus to capture 400% more prints weekly than previous methods, contributing to a dramatic
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Re: Perspective on Dealer Exclusive Lines (e.g. Lexmark BSD)

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So, some of these may be a little off the wall. Dealer exclusive product naming (how different should it be?) I've always thought thatwhen the dealer bought the equipment from the manufacturerthat the dealer should be able to "brand" the equipment with it's own name. I was told years ago, that there was a line in the dealer agreements that would not allow this. Thus, I could call my Ricoh MP C5503 a Genesis 3055, and I could make my own marketing pieces. Would be harder for others to compete
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Gartner positions Lexmark in Leaders quadrant of 2014 Magic Quadrant for Managed Print and Content Services

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Lexmark International, Inc., registered in the U.S. and/or other countries. All other trademarks are the property of their respective owners. 1 Gartner, Inc., Magic Quadrant for Managed Printand Content Services, Worldwide, Ken Weilerstein , Elizabeth Kim , Sharon McNee , November 6, 2014 . SOURCE Lexmark International, Inc. RELATED LINKS http://www.lexmark.com
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Xerox declares the end of paper (again)

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The first time Xerox announced the extinction of paper to the world was 1984. What it had to back up its claim was a concept of graphical computing; an idea of representing the documents office use every day visually so that what you see is what you get. At that time, the company invited me to its exhibit of "The Paperless Office." But in my published story that fall, I noted that Xerox was beaten to market by as much as a few years. Maybe Xerox had the idea, but Apple had already capitalized
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2400/3600 Print& Scan Options

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I have a few left should anyone need them.  Reasonable.  gregg.amrcopiers@gmail.com
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Re: How Buyer's Habits are Changing

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access to, so it is worthless content. I would argue that it is somewhat harmful to the dealer since it is highly-possible that you are competing with Ricoh Direct in many new business opportunities. In addition, regardless of how many salespeople a dealer employs, it is virtually impossible for them to reach every potential customer in the market without some sort of company-supported marketing efforts to create awareness of that dealer's brand. Without informative valuable web content, potential
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Re: How Buyer's Habits are Changing

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that it is somewhat harmful to the dealer since it is highly-possible that you are competing with Ricoh Direct in many new business opportunities. In addition, regardless of how many salespeople a dealer employs, it is virtually impossible for them to reach every potential customer in the market without some sort of company-supported marketing efforts to create awareness of that dealer's brand. Without informative valuable web content, potential customers may not even know that dealer exists
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Re: Canon MDS

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Jake, I haven't heard anything further since we were down there. I did ask the guys in the presentation if they would mirror it like KM and Ricoh's services and they indicated there would be similarities. Of course after being a Canon dealer for a while now they may say something is going to come out in 2015 and we may not actually see it until 2020.
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Copies could be focus of MCS energy study

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MUNCIE – This is not something you hear every day: Muncie Community Schools is considering a district-wide copy machine study. Fred Christopher, who heads up the district’s energy conservation efforts, said such a study could save the district thousands each month. Yes, thousands. Turns out the copy machines and desktop printers are costing the district $300,000 a year (more than $90,000 just on ink). Some of the energy-sucking machines, Christopher said during Tuesday’s regular school board
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Epson Unveils New High-Speed WorkForce DS-520 Sheet-Fed Scanner with Increased Efficiency and Versatility for Business

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is a global innovation leader dedicated to exceeding expectations with solutions for markets as diverse as the office, home, commerce, and industry. Epson's lineup ranges from inkjet printers, printing systems and 3LCD projectors to industrial robots, smart glasses and sensing systems and is based on original compact, energy-saving and high-precision technologies. Led by the Japan -based Seiko Epson Corporation, the Epson Group comprises more than 72,000 employees in 94 companies around the world
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GNU Bash "Shellshock" Security Vulnerability Update

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the network, operation panel, USB, or any other interface, therefore, KYOCERA printers and MFPs are not susceptible to the “Shellshock” vulnerability. Connectivity Options "Bash" environment is not implemented in following KYOCERA optional products, and therefore unaffected. FAX System (*) IB-23/IB-50/IB-51/IB-110 Software, Utilities "Bash" environment is not implemented in any KYOCERA software/utilities and therefore unaffected. EFI™ Fiery Printing System(s) The Fiery Printing System, optional
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Japan to Bring the NextDocs Enterprise Content Management Platform to Life Sciences Companies in Japan

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be deployed in the cloud or on-premises. For more information visit www.nextdocs.com . CONTACT: Beth Hespe, 215-867-8600 x235, bhespe@garfieldgroup.com SOURCE NextDocs Copyright (C) 2014 PR Newswire. All rights reserved
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Leading General Insurance and Asset Management Provider Invests More Than $700,000 in Kofax Software

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services, insurance, government, healthcare, business process outsourcing andother markets. Kofax delivers these through its own sales and serviceorganization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and AsiaPacific. For more information, visit kofax.com . © 2014 Kofax Limited. Kofax and TotalAgility are registered trademarks and First Mile, Kofax Mobile Capture, Kofax Kapow and KofaxAltoSoft Insight are trademarks of Kofax
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Perspective on Dealer Exclusive Lines (e.g. Lexmark BSD)

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Hey Gang, I'm hoping for some insights on Dealer preferences for BTA/Dealer-exclusive lines from the traditional printer/IT channel guys (e.g. Lexmark BSD, OKI MPS/BTA, etc). Growing within the "copier" channel is of course a major priority for these vendors, and certainly something that the other printer guys (specifically HP Xerox A4) are keeping an eye on. As I said, I'm hoping for some insights on what you like/don't like or would like to see from the dealer-exclusive programs. For example
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Re: Perspective on Dealer Exclusive Lines (e.g. Lexmark BSD)

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We went down this road with Oki awhile back and it worked pretty well but at the time, Ricoh was very deficient on color products and Oki had some compelling MPS strategies. They had uniquely branded products and specially keyed supplies as well as extremely aggressive dealer channel pricing. We had some success following the initial launch but I can't remember the last time we sold an OKI. It's just too hard to keep up with all the changes happening within our primary brand to try to maintain
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Re: Folder Browse

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NSI, is all I know of. Would like to know if there are other solutions also that may be cheaper. Go figure, you can get a A4 Muratec for under $2K that has browse to folder!
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Re: Ricoh Rcloud Services

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Hey Bumble: I guess in the states that would come under Ricoh's MDS "Champs", hope I'm right on the that. We can engage with a customer and then have Ricoh involved. However, for MNS and BDR, we do that internally and don't farm that out.
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Re: Ricoh Rcloud Services

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For the ECM Service we would engage the customer and then hand it over to Ricoh for them to bill and maintain. The BDR service is provided by Ricoh but they bill us and we bill the customer monthly depending on there data volume. You say you do it internally how do you prospect for customers? Do you talk about it with your MFP customers or is it done separately?
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Re: How Buyer's Habits are Changing

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I believe this is a fair estimate but in my experience I believe it is mainly on the call in's. When someone calls me and asks for "X" model with a booklet finisher, 100 sheet doc feeder, fax, USB, Postscript, Tandem Paper Tray and Hole Punch, I pretty much think they have already been talking to sales reps or have been reading the brochure. I do however still go on many appointments and calls where the client has absolutely no clue what they want or anything. I'm with Art, I can barely
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Re: How Buyer's Habits are Changing

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individual or dealership that looked like they could add something valuable to the problem the prospect is encountering? Originally Posted by Jason H: I believe this is a fair estimate but in my experience I believe it is mainly on the call in's. When someone calls me and asks for "X" model with a booklet finisher, 100 sheet doc feeder, fax, USB, Postscript, Tandem Paper Tray and Hole Punch, I pretty much think they have already been talking to sales reps or have been reading the brochure. I do
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How Buyer's Habits are Changing

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The Harvard Business Review recently published a study that showed business decision makers are 57% of the way through the buying process before contacting a sales rep . Read the study . Download the report . For those of us who put on business suits every day and go face-to-face with decision makers, that data is very concerning. I'm curious: What are you experiencing in the field? How are buyers different than they were 5 years ago? Right now we're developing a survey to research this
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editable template for an mps proposal

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Please see the thread below, can anyone help out John and post one here? Art, Do you happen to have a editable template for an mps proposal that includes copiers and stand alone printers? Thanks,
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GreatAmerica & ConnectWise Improve Billing Services for Solution Providers

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is the #1 business management platform worldwide. Today, more than 90,000 users rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise also gives its users access to a powerful network of ideas, experts, and solutions
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New xx54 series just launched

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Just the 2554, 3054, and the 3554. I assume the 40, 50, 60 are soon to come. The Ricoh Learning Center has a great Brainshark video of the new Smart Device connector using Androids NFC or iOS QR Code.
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precvision scanning

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Auctions’ business: the selling of digital images. Customers can purchase the remarkably precise scans and avoid unnecessarily handling their maps, minimizing the likelihood of damage and wear.
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Re: New xx54 series just launched

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GIntel: They are not yet on InfoCenter. Of course, they still aren't out there for the MP Cxx03 color series either, so I wouldn't hold my breath on Ricoh posting them.
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Re: New xx54 series just launched

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The attached came from the InfoCenter Sales Information Guide.
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Re: Samsung Announces the World’s 1st Printer Powered by Android™

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I just spent the last 5 minutes playing around with a new Samsung MFP we ordered in with the Android UI. After being super excited for the past month to try this out... ...I hate it. For several reasons. 1) The operating system lags from screen to screen 2) There's absolutely no hard buttons and I have fat fingers. 3) Everything is spread out. 4) There are useless apps, like Calculator and a Movie app, and not enough printing apps 5) The Box app (similar to Document Server or Mailbox) doesn't
-=Good Selling=-

How Buyer's Habits are Changing with Copiers

What you'll read here is a series of threads that was posted on one of our forums about 5 years ago.  The threads have some excellent content about buyers and their habits.  Please excuse some of the spelling errors since I'm capturing the series of threads and can't correct them.

There's some great comments from many peeps who might know in the industry.  Enjoy and please feel free to comment!

If you'd like to read the original thread you can go here.

-=Good Selling=-

XEROX/HP There's a Lesson Here, Let's thank Carl

“Anytime my imagination comes to life; it reminds me to imagine more.” 

So, it’s been a busy week in the print equipment and its services industry. I say, hang on because the speed of its disruption is going to increase. Thanks, Carl Icahn, for hopefully wakening the industry’s leaders to disrupt themselves. 

Throughout history, most industries were disrupted by outsiders. So, this move by Carl Icahn is welcomed by those insiders determined to kick the ass of the channel’s complacency and status quo.

Some believe Xerox and HP coming together doesn’t make a disruption. It’s incredible how some can’t look past what’s in front of them. Or, they find it easier to discuss why something won’t work over the discussions on why things will work. Who knows which one writes the check or swaps the stock. The bottom line is, Xerox started the game as they ante up. 

“When leaders focus on why things won’t work, they are fighting to remain in the past; when leaders focus on how things could work, they are exploring the future.” 

This merger will cause the remaining manufacturers to consolidate much quicker than many wanted. It also affects the Private Equity in the channel as they consider current and future investments. Soon the hype in roll-ups chasing the fiction of Managed Print Services growth will be questioned as those investments are held accountable to market realities.

We are witnessing the beginning of the industry’s most significant cost-cutting in its history.

 I will call it.

“The era of aligning cost with market realities.” 

When Carl Icahn set out to clean up Xerox, he did it to bring greater value to the company by aligning it with the realities of the market. Carl said he saw Xerox heading in the direction of Kodak, and he intended to change that direction.  

Xerox had many out of control expenses, and Xerox was not addressing the overlapping and saturated distribution. Carl questioned the fact that GIS (Global Imaging Systems) was not focused on the Xerox brand. 

These GIS Dealers which Xerox owned, were selling competitive brands; he also questioned why Xerox owned companies were still operating with their independent names over capitalizing on Xerox's name recognition? I agree with Carl on that. Why acquire distribution and keep it independently branded. I think its insecurity or a lack of confidence in the acquiring brand by the acquired. 

Dealer Roll-Ups listen to Carl, unite the brand, and rein in the cost.

We still see today’s roll-ups using the GIS model, it seems as there is still a fear of what consolidation means to the end-users. Do these roll-ups really believe that customers would leave if the dealer changed its name? Do dealers think they are fooling the customer? I think this strategy does not align with end-user’s reality and destroys the entity’s chances of national recognition. 

 It’s not 1990 so, why are the acquisition strategies still being built on a 1990’s model? 

Organizational unity creates esprit de corps; this unity becomes clouded by individualism. Roll-ups should be proud and praise their integration. I believe if you intend to be a national organization, then be national, in name, products, services, and core values.

“It is more important to bring together what is separate, over attempting an appearance of togetherness while remaining separate.”  

Unity and brand recognition in the Imaging Channel is quickly becoming a must as the fast approaching pull-economy invades the channel’s deliverable. E-Commerce will play a significant role in the future of the channel. Those of you who understand Google should quickly realize the value in this paragraph and the next. 

A national company all united on a customer-centric deliverable is so much more effective than a national company made up of independent organizations all working as they did in the past. It will be much easier to find your company in the digital world when its name is widely used. If you intend to sell nationally, you better be recognized nationally. I suggest all roll-ups take the parent's name and do it quickly. Because some in the channel will in-fact sell nationally.

Enough is enough let's move forward

Quite simply, Xerox needed someone to say enough. Carl Icahn said it. Who in your organization will say, "Enough is Enough? 

All dealers’ manufacturers and those who provide services to the channel’s ecosystem must rein in and align cost. The inefficient ways of servicing and selling must not be ignored any longer. 

Dealers must stop working with any consultant who is keeping them in the past or is telling them what they want to hear instead of what they need to hear. I am a supporter of NEXERA, BEI Services https://www.nexera.net/about/management-team and proudly say this.

All dealers and private equity in the space should contact Wes McArtor to understand the data. Wes McArtor and his team have the most extensive industry database in the world, and numbers don’t lie or get emotional. The future of the channel will take bold leadership willing to lead based on the realities of the market. A reality clearly defined by the data. 

Xerox/Hp will bring a whole new game to the field which many still see as an unchangeable game. 

Those who cannot muster the fortitude to make the needed sacrifices should move to the sidelines. The Imaging Channel will face many challenges as the market continues declining. However, the industry can reinvent itself and thrive if they stop trying to save yesterday’s relevance. 

Now is the time to understand the value in replacing oversold A3's with A4's. Now is the time to understand e-commerce and implement it. Now is the time to imagine future possibilities over remembering past successes.

Print equipment, and its services business model is going to modify. Hopefully, this new era of consolidation and cost cutting brings a fresh perspective to a much-needed reality check. 

It will be interesting to see how the deal pans out, but one thing is adamantly clear. Two of the major players in the space just slapped status quo in the face. It’s the time now for the rest of the industry’s actors to do the same. 

“Status Quo is the killer of all that will be invented don’t get stuck in Status Quo.”

I welcome all to subscribe to my YouTube Channel https://www.youtube.com/channe...A?view_as=subscriber

Also please send invite if you wish to connect here on LinkedIn

 Ray Stasieczko

CEO/Founder TEASRA, The Innovation Channel 

3 Things Sales Professionals Do To Prevent Themselves From Losing Their Largest Account's

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” 
Steve Jobs

Are you taking your largest clients for granted? Do you remember the feeling of gratitude you had the first time they decided to do business with you?

Do you really understand what your largest clients want? Do you understand what they really desire? What do they crave? Are you delivering what they really want? Do you even know?

Some of you may find these hard questions to answer because... how often are you spending heartfelt and quality time with your top clients?

How many of you can honestly answer these questions?

Gut check time, isn't it?

I would like for you to think about your largest client, got it? Think about how much they mean to you and your company.

What would it mean to you and your company if you lost your largest client?
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If I had a dollar for every time I've heard these statements,

“We service the heck out of our customers. They’ll never leave us.”

"I own this account."

"They love me, they're not going anywhere."

All of a sudden a cold dose of reality sets in, an unknown competitor walks away with one of your largest accounts and no one ever saw it coming.

I'm not here to throw ill-will on you or your company. I'm asking you to think. I know you work hard for your clients. I know you take them seriously. I know you provide great service and yet some still leave, why?

Let's get real for a moment... Your competitors are calling on your largest clients. They're ripe for the picking if you simply fail to take care of them, listen to them, love them, learn from them and even grow with them.

All of a sudden, a long list of 'little things' develops, things begin to fester over time and before you know it, you’ve been replaced with a shiny new sales professional.

If you fail to continually enhance the client experience, don't be surprised if they look elsewhere for new experiences

3 THINGS SALES PROFESSIONALS DO...

Even more than bringing in new clients, it's massively critical to keep your largest clients happy with you and your company. However, keeping them happy depends on knowing what they want, what they crave and what they care about.

A sales professional is constantly looking for potential roadblocks and landmines within their largest accounts. They consistently crave feedback from their clients. They leverage feedback to identify key areas for improvement.

"Forget the Wheaties, oatmeal, or the All American Grand Slam, Selling From the Heart Champions eat feedback for breakfast."

CRAVE FEEDBACK

The consummate sales professional, runs their own business. They do their best to appease their clients, satisfy their needs and keep them loyal to their brand.

If you fail to continually find out what your clients actually think about you and your support, you'll never be able to give them the best experience they deserve. It's their opinions about the experience they have with you that is helpful information to use to adjust your support to fit their needs more accurately.

How do you know if what you're doing is working? How do you know if your largest clients are happy with their experiences or with your company? What do they like and dislike? How are you keeping up with what's going on inside their company?

Sales Professionals dig in and ask...

  • What can I do differently?
  • What can I do to improve or enhance my service to you?
  • What can I do to help you do better business?

I'm asking you to rock the boat on this one because a comfortable mindset with these clients is a terrible thing to waste. Think of the all the competitors circling your largest clients just waiting for the right moment to reel them into their establishments of paradise.

I'm encouraging all of you... set aside your big fat egos, "my client's love me attitude", suck it up, dig in and start asking the tough questions.

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SIMPLY CARE

Sales is serving and serving is sales. To serve is to care. It's caring deeply about your clients, the people who buy what you have to sell. Listen up... I encourage you to capture the hearts and minds of your clients.

It's about "giving a rip" and truly caring about helping to solve their business challenges, goals and concerns. Showing you care, it's not about being "mushy and gushy", it's about being human, being real and being your authentic self; every step of the way.

"People don’t care what you know until they know that you care."
Theodore Roosevelt

Your largest clients are asking so much more of you than they ever have before. They're holding you to a higher degree of accountability. If you fail to nourish and continually bring value, I flat guarantee somebody else will eagerly step right in.

I want you to think about this for a moment... if you fail and I mean fail to enhance the experience, grow the relationship, dig in and hunker down with your top clients... then why on earth should they continue to do business with you?

Deeply invest and authentically care about the experiences you provide to your largest clients. Watch what happens to your relationships.

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CONNECT WITH MEANING

How many of you are truly connecting with your largest clients? You must make them feel like you really care and this means stop looking at them through your dollar signed glasses.

When was the last time you shared with one of your clients how you really felt?

We as human beings want to be heard, we want to know that we matter and we just want to be loved. The same can be said for your largest clients.

Heartfelt conversations lead to a human connection, be present and be in the moment. Your largest clients should be made to feel like they're the only thing that matters. Speak from your heart. So many can tell when you’re being sincere or not. When you start communicating with authenticity you'll find that the trust and relatability factors soar.

Connect with meaning by digging in and asking heartfelt questions.

  • What do you truly expect and desire from me?
  • What do you value?
  • What matters to you the most?
  • What can I do to better serve you?
Love on your clients or someone else will!
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THE INVESTMENT

Feedback, caring and connectivity is jet fuel for building meaningful client relationships with your largest clients.

If you hunger to achieve true sales excellence, it can't just be about you. It has to be bigger than you. You must be driven by a personal mission to make your largest clients business world better.

  • You must intensely care.
  • You must have compassion.
  • You must connect with meaning.

Your success in sales is not just about closing more deals, where you sit on the sales totem pole, or the size of your last commission check; it's about how well you use feedback, how much you care and how well you connect with your largest clients. Watch what happens to your relationships and watch what happens to their loyalty.

What defines you? Why do you do what you do? Do your clients matter? If your clients matter then do something about it!

Meaningful and credible relationships do matter! Discover the power of relational selling at Selling From the Heart.

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I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback and Kindle. You can click on the book image below and this will take you to Amazon.

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You can find more material inside Selling From The Heart.

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market. 

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedInTwitter and on my podcast by clicking on Selling from the Heart.

 

MSP & MSSP Industry Notes for November 9th 2019

November 9th, 2019

MSP & MSSP Industry Notes

Sponsored by

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Arcoa Group

ARCOA has established itself as an industry leader in the recycling and processing of electronics scrap. Our management has over 30 years of experience in scrap and precious metals recycling. As an R2:2013, ISO 14001:2015 and OHSAS 18001:2007 certified electronics recycler, we can assure you that all of our material processing is done in a safe and environmentally responsible manner.

Hackers Target ConnectWise Automate, MSP Software Company Warns

  • DigitalMunition reports that malicious actors have targeted ConnectWise Automate the platform is used by MSP’s and TSPs (Technology Solution Providers)
  • Also reports that MSPs rethinking cybersecurity and many are embracing NIST cybersecurity framework

NTT EAST Expands Its Managed Services for Enterprises “GigaRaku VPN” and “GigaRaku Switch ...

  • NTT East (Nippon Telegraph and Telephone East Corporation) selects Cisco Meraki MX and MS series for delivering managed SD-WAN/connectivity services and managed LAN services
  • NTT East also offer managed WiFI service named “GigaRaku WiFi”. “GigaRaku VPN” and GigaRaku Switch availability is slated for November 11th, 2019
  • Vice President, Japan Service Provider, Cisco, Ichiro Nakagawa said “Cisco is very pleased that GigaRaku Wi-Fi has evolved under the strong partnership with NTT East and Cisco, and the new SDx services, GigaRaku VPN and GigaRaku Switch, will be available with Cisco Meraki

RFA Announces Inaugural AltTech 2019 Conference

  • RFA headquarter in New York City, offers financial cloud and cybersecurity services to the financial market.
  • RFA serves more than 650 clients around the work with locations in Connecticut, Massachusetts, New Jersey, California and Luxembourg.
  • Inaugural RFA AltTech conference to be held on November 13th in New York City.
  • Discussions will include applications of business robotics and AI/ml along with new standards associated with security and risk mitigation

Adair Technology Management and Custom Computer Solutions Combine

  • Both Adair Technology Management and Custom Computer Solutions are located in Owasso, Oklahoma (USA)
  • Both companies offer managed information technology services to companies with up to 500 users
  • Will do business under Adair Technology Management and will offer fully outsourced IT; managed, cloud and project services; IT assessments; compliance services; cyversecurity services, unified communication along with virtual CIO consulting

SDI Presence LLC Named Chicago Tribune's Top Workplaces 2019 For Two Years in a Row

  • SDI located in Chicago, IL (USA) and a certified Minority Business Enterprise (MBE)
  • ADI provides IT consultancy and managed IT services.
  • Awarded Top Workplaces in 2019 by the Chicago Tribune for the second year in a row
  • "We are incredibly honored to be recognized as a Top Workplace in Chicago for the second year in a row," said SDI CEO David A. Gupta
  • The Chicago Tribune Top Workplaces program is based solely on employee feedback gathered through a third-party survey administered by research partner Energage, LLC, a leading provider of technology-based employee engagement tools.

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Astute Business Solutions Appoints Joe Finlinson as Chief Technology Officer

  • Astute Business Solutions located in Pheasanton, California and is an Oracle Cloud Managed Service Prodivder (MSP) and Gold Partner
  • Appoints Joe Finlinson as Chief Technology Officer on November 7th, 2019
  • Finlinson had served as Director of Business Applications Technology for Intermountain Healthcare since 2012
  • "Joe’s technical competency in on-premise and Cloud solutions, combined with his healthcare industry experience, thought leadership and passion for solving business problems put him in the driver’s seat to lead Astute into the next era of innovative Cloud services," said Arvind Rajan, CEO, and Co-Founder of Astute Business Solutions

Vandis Announces its Participation in Microsoft Azure Networking Managed Service Provider Program

  • Vandis Corporate office located in Albertson, New York (USA)
  • Announces they are now a part of Microsoft Azure Networking Managed Service Provider (MSP). Will be able to deliver Managed Services for Azure Networking to targeting enterprise accounts
  • Vandis delivers security, cloud, networking, mobility and infrastructure services for on-premise and cloud
  • Will focus on two areas of managed services
  • Azure ExpressRoute: Vandis' team will create a private connection between an organization's on-prem infrastructure and the cloud via Azure ExpressRoute.  Vandis managed services will provide ongoing management, monitoring, and troubleshooting for the Azure ExpressRoute connection.
  • Azure Virtual WAN: Vandis provides the ability to securely connect branch sites, datacenters, and cloud environments leveraging SD-WAN and Azure vWAN as a secure, price saving alternative to MPLS.  Ongoing managed services will provide incident monitoring and management of the traffic flow between premise locations, cloud locations, and the Internet.

Orange County, California Awards SAIC $55 Million IT Services Contract

  • SAIC (Science Applications International Corp) headquarter in Reston, Virgina
  • Revenues of $6.5 billion with 23,000 employees and offers technology integration for defense, civilian and intelligence markets
  • Awarded $55 million IT contract for a term of 53 months with two one-year options
  • Under the contract, SAIC will deliver services to support the county’s IT and technology environments in the following areas:
  • Data center
  • Desktop
  • Service desk
  • Applications
  • Overall IT service management

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New Meraki Go Networking Solution Delivers a Competitive Edge for Small Business

  • Cisco headquartered in San Jose, California (USA) global technology leader that has been making the internet work since 1984
  • Launches Meraki-Go which is complete line of cloud managed networking products designed to help businesses with not IT team
  • Meraki Go Models and MSRP* (USD/GBP/EUR)
    Meraki Go Mobile App – Available for free in the Apple App Store and Google Play Store
    Indoor Access Point – $149 USD
    Outdoor Access Point – $199 USD
    Network Switch – starting at $229 USD, available in 8, 24 and 48 ports, with optional POE
    Security Gateway  – $149
    Security Subscription – $120/year
  • *Manufacturer Suggested Retail Price, excluding tax
    All hardware includes local power supply. No license or subscription required to use. Optional Security Subscription can be used with the Security Gateway only.

 

Recognition for Excellence in Managed IT Services Drives New Direction for Cumulus Global

  • Cumulus Cloud headquarter in Westborough, Massachusetts (USA), offers cloud-based solutions to clients to augment or replace on=premise and hosted IT solutions
  • Cumulus Cloud named to CRN 2019 Managed Service Provider (MSP) 500 list in the Pioneer category
  • “In February, we were recognized for our innovative shift in focus towards business outcomes,” noted Cumulus Global CEO Allen Falcon
  • “Capable MSPs enable companies to take their cloud computing to the next level, streamline spending, effectively allocate limited resources and navigate the vast field of available technologies,” said Bob Skelley, CEO of The Channel Company.

Thrive Expands into the Mid-Atlantic with EaseTech

  • Thrive located in Foxborough, Massachusetts (USA), is a provider of NextGen managed services using Thrive5 Methodology
  • Announces acquisition of EaseTech located in Columbia, Maryland (USA) and provides a new region for Thrive to offer their cybersecurity, hybrid Cloud, global network management, disaster recovery along with NestGen services
  • EaseTech in business since 1993 with 40 employees provide Cloud-managed services to clients in Maryland, Virginia and Washington, DC.
  • Rob Stephenson, Thrive CEO. "The EaseTech clients will benefit greatly from Thrive's vast engineering expertise and our NextGen platform of advanced cybersecurity, hybrid Cloud and compliance-driven services. "Partnering with EaseTech is a highly attractive proposition for Thrive as they're one of the most widely respected technology firms in the Mid-Atlantic region. EaseTech's 'customer-first' philosophy is a perfect match for our core values," said Rob Stephenson, Thrive CEO.

Effectual Secures Funding to Advance Innovation in Managed Cloud Services

  • Effectual located in Hoboken, New Jersey (USA) offers consultancy and cloud-first managed services
  • Announces that they have secured funding from Lumerity Capital for the next phase of growth for reaching new markets
  • Lumerity Capital is a private equity firm founded in 2014 focused on investments in cloud and data infrastructure.
  • "Having previously operated a global data center footprint in addition to providing managed services for public cloud, it is liberating to enter the market without the constraints of physical infrastructure," said Robb Allen, CEO, Effectual.

Sunstone Partners Announces Sale Of Onica, A Cloud-Native Consulting And Managed Services ...

  • Sunstone Partners located in San Mateo, California (USA). Founded in 2016 and has nearly $800 million if committed capital under it’s first two funds
  • Announces sale of Onica which is an Amazon Web Services (AWS) Partner Network (APN) Premier Consulting Partner and AWS Managed Service Provider to Rackspack
  • Rackspace headquarter in San Antonio, Texas (USA). Launched in 1998 by three Trinity University classmates
  • Rackspace is a provider of managed services across all major public and private cloud technologies

CynergisTek acquires Backbone Enterprises to enhance its managed service offerings

  • CynergisTek provides cybersecurity, privacy and compliance technology to clients
  • Acquire Backbone Enterprise for approximately $7.0 million which $5.5 million is cash and the $1.5 million in CynergisTek common stock
  • Backbone provides IT risk advisory services
  • “Backbone Consultants’ suite of services will immediately complement our entire portfolio as well as provide additional IT risk audit services and GDPR readiness, and prepare us for the opportunity with the California Consumer Privacy Act,” said CynergisTek CEO

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This Week in the Copier Industry 5 Years Ago (First Week of November 2014)

As with everyday some of my time is spent on Linkedin.  Today I was part of a conversation where a third party provider for our industry had stated the data (facts) they have does not support the notion of honest reps. In a nutshell that person was stating that we (copier reps) oversell (he used overprescribed) our accounts for MFP's.  I took offense to that and posted some repsonses on Linkedin. You can go to my Linkedin profile and you'll see what I'm talking about.

What ticks me off even more is the fact that Linkedin in a public space and you knows who is reading what.  There's an old saying, "believe nothing of what you hear and only half of what you read"

Enjoy these threads from 5 years ago this week!

Selling Copiers & MFP's "Running With the Big Dogs"

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Message Boards , click the links and you'll be brought to the page. proposal Canon C5235.pdf Konica Minolta bizhub c654e pricing.pdf W3601 pricing from bid.pdf Ricoh MP C305SP proposal quote.pdf Sharp MX-M453N Pricing_Proposal.pdf The Print4Pay Hotel includes boards for Ricoh Family Group, Kyocera, KonicaMinolta, Sharp, Toshiba,Canon, Muratecand Xerox. -=Good Selling=-
Blog Post

Print4Pay Hotel Adds 4 New Forum Moderators

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I'm really excited to have these Print4Pay Hotel members on board as moderators. Our moderators will be there to post industry press releases, answer manufacturer product related questions, and drive content on the respective forums. In addition becoming a moderator also gives them the option to sell advertising on the Print4Pay Hotel site. I'm excited for all of our members that we've covered these four additional major brands (Sharp, Canon, Kyocera Konica Minolta). There is no where else on
Blog Post

This Week in the Copier/Office Equipment Industry 10 Years Ago First Week of November 2004

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The United States presidential election of 2004 was the 55th quadrennial presidential election . It was held on Tuesday, November 2, 2004. Republican Party candidate and incumbent President George W. Bush defeated Democratic Party candidate John Kerry , the then-junior Senator from Massachusetts . Canon Sales Multifunction Copiers 11/1/04 10:22 PM Topic by Guest to intensify because other copier manufacturers such as Ricoh Co. (TSE:7752) and Fuji Xerox Co. are planning to market
Topic

Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085

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November 05, 2014 02:00 ET Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085 SINGAPORE--(Marketwired - Nov 5, 2014) - Businesses can now meet their diverse needs with Konica Minolta's new colour production printer series -- bizhub PRESS C1100 / C1085 . Ideal for digital and commercial print environment, Konica Minolta Business Solutions Asia ensures that the latest two digital colour production printers deliver outstanding performance with first-rate
Topic

Konica Minolta Bizhub 4e Series

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I was looking at the new firmware for the Konica Minolta 4e Series MFP's and noticed that they will now support AirPrint for Apple i devices. This ability was available through the current PageScope Mobile App.I have installed the new firmware and got it working. It does work a lot better as you do not have to get your email or pictures through the PageScope Mobile App in order to print. One thing the PageScope Mobile App does allow you to do is scan back to your mobile device were AirPrint
Topic

World War II veteran brought copy machines to Grand Rapids

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veteran of both World War II and the Korean War, died Thursday, Oct. 30, at the Porter Hills Retirement Community. He was 90. Commercial Equipment Company, the Grand Rapids firm Reed founded in 1957, placed tens of thousands of copy and printing equipment in offices across West Michigan over six decades. The Thermo fax copier, the first model he sold, produced smelly paper that needed to be peeled back one copy at a time. Eventually the technology evolved to machines that could print in color, fax
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Re: Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085

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These two units have launched in Canada and I suspect USA. I have attached the Spec sheet and Brochure.
Topic

Epson Introduces Five New Short-Throw Projectors for K-12 Classrooms

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innovation leader dedicated to exceeding expectations with solutions for markets as diverse as the office, home, commerce, and industry. Epson's lineup ranges from inkjet printers, printing systems and 3LCD projectors to industrial robots, smart glasses and sensing systems and is based on original compact, energy-saving, and high-precision technologies. Led by the Japan -based Seiko Epson Corporation, the Epson Group comprises more than 72,000 employees in 94 companies around the world, and is proud
Topic

Welcome to two additional P4P moderators!

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We filled two more moderator spots this week!! Jason H will now be the moderator for the Canon forums and Bumble001 will be the moderator for the Konica Minolta forums. Matter of fact Bumble001 is off and running with series of posts today on the site. Got questions about Kyocera, Canon, Konica Minolta, or Sharp? We now have the moderators in place to help! Please find the time to welcome our new moderators and please ASK them questions!!! Art
Topic

Cost per copy on Xerox units

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I have a colleague who is working with an existing account. This account received a competitive quote on a Xerox color mfp. The kicker on the quote is that color will be billed at .07 and all b/w clicks are free with no minimums. Has anyone else seen this, or know what game they are up to? My first thought is that they will bill on developments and just divide the .07 across the 4 colors. Any feedback would be appreciated.
Topic

Kyocera CentraQ Pro and CentraQ Release

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FAIRFIELD, N.J. – October 21, 2014 KYOCERA Document Solutions America, one of the world's leading document solutions companies, today announced the launch of Kyocera CentraQ Pro and CentraQ. The new business applications, developed by Kyocera, offer a variety of job release features that allow users to print documents more securely. In addition to secure job release, CentraQ Pro has additional monitoring and reporting capabilities that IT administrators can use to track print, copy, scan and
Topic

Ricoh wins Digital PR Award for groundbreaking WorkIntelligent.ly site

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buoyed with quality high-value content including infographics, webinars and guest posts from key figures in the fields of technology, information and workforce issues. The site has seen more than 5.5 million people visit the site nearly 7 million times since its launch in November of 2013 — an average of more than 20,000 visitors every day. | About Ricoh | Ricoh is a global technology company specializing in office imaging equipment, production print solutions , document management systems and IT
Topic

OnBase by Hyland Partners with Xerox to Help Organizations Become More Efficient

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. “We’ve been part of content management’s transformation for over 20 years, and now, more than ever, organizations must have easy, immediate access to information to remain viable and relevant,” said Bill Priemer, president and CEO, Hyland, creator of OnBase. “Joining forces with Xerox and tightly integrating their technology with our solutions is another step to improving how people work.” OnBase’s expertise in the ECM industry, combined with Xerox’s Next Generation Managed Print Services offering
Topic

Ricoh honored at 2014 Oracle Excellence Awards

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technology. There was a desire to tap different resources and cloud applications to help all employees bring efficiencies into the workforce, especially in the area of sales. The overall architecture Ricoh implemented is easy-to-use, more efficient due to the use of cloud-based applications, and offers access to more services for the customer. "We are honored to recognize Ricoh for excellence in applying Oracle solutions to achieve bottom-line results," said Jeb Dasteel , Oracle Senior Vice President and
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Re: Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085

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I have not been able to get the MSRP for this product yet. But I did find this review that does state MSRP at the bottom. I will give you MSRP when I have been able to get it. A Deeper Dive on Konica Minolta’s new bizhub PRESS C1100/1085 Posted on July 24, 2014 by Dave Erlandson | No Comments » In a previous blog article I reported that Konica Minolta has launched two new color presses: the bizhub PRESS C1100 and C1085. I now have some additional information to share about the presses. The new
Topic

Canon USA Launches imagePRESS C60 Color Digital Press for Creative Community

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MELVILLE, NY—November 5, 2014—Canon U.S.A. announced the availability of the new imagePRESS C60 color digital press, ideal for advertising agencies, graphic design studios, packaging design and architectural firms. Targeting markets in which attention-grabbing print quality is a critical component to operating a successful business, the sophisticated features incorporated in the imagePRESS C60 will help produce the color accuracy, fidelity and consistency design professionals are seeking. “I’ve
Comment

Re: Little Story About a Man Named Jed

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I hate situations like this when you spend your time working a deal and then everything goes silent and you get the we went the stupid route call. Over and over again I've found that IT guys are total email monsters. You can call 10 times...nothing. Throw out an email and bang they are back online. If you can get their I try to get their attention with the subject line with a problem statement included like "Current (Ricoh, Xerox, Kyocera) Copier Lease Due With Issues Pending" for example then
Blog Post

Little Story About a Man Named Jed

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had a dream that I had lost the deal. Lo and behold the nextday, I received notification from our service dispatch that he had received a call from "my guy" about removing the system. I thought, that SOB has my number and he couldn't call me? Then I thought that he didn't want to tell me directly because I would ask him "what happened"? The next day, WTF, I get a call from Jed the IT guy. He's asking me for a copy of the cost per page lease, and looking to see if we can remove the equipment. I
Reply

Re: sales input

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@ Okirob #1. There is a lot of hype about Cold Calling being dead. It's not. Keep plugging away. #2. Never go into a sales "pitch" when you go into an office. At this point you are just getting information to build a pipeline of business for the future. Tell your prospects that up front. It will help them relax and probably get you lease dates. #3 Ask for help from your Sharp rep. They should be more than glad to help you with selling their stuff. Take them on calls with you. #4 Find a couple
Topic

Canon sponsors inaugural solutions advisory council

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http://globenewswire.com/news-...dvisory-Council.html   As a member of the CDA I feel more and more groups and councils are a good thing for this industry....
Topic

New PolyJet 3D Printers From Stratasys Offer Speedups, Workflow Efficiencies and More

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November 04, 2014 05:00 AM Eastern Standard Time SEMA Show 2014 MINNEAPOLIS REHOVOT, Israel--( BUSINESS WIRE )-- StratasysLtd. (Nasdaq:SSYS), aleading global provider of 3D printingand additive manufacturing solutions, announced the launch of twoPolyJet-based 3D printers – the versatile Objet30Prime Desktop 3D Printer and the quality-enhancing ObjetEden260VS . Objet30 Prime Desktop 3D Printer The Objet30 Prime Desktop 3D Printer is the most advanced PolyJet desktop 3D printer and offers an
Topic

Print Audit® Announces Integration with NewField IT CompleteView User Analytics

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Print Audit® Announces Integration with NewField IT CompleteView User Analytics November 4, 2014 Calgary, Alberta - November 4, 2014 - Print Audit®, the company that helps office equipment dealers grow their businesses, announced today that user print data gathered with Print Audit 6 now integrates with NewField IT’s CompleteView® User Analytics. Print Audit 6 is a suite of print management tools which captures 35 fields of information about each print job. The software tracks who printed
Topic

Alberta Health Services selects Lexmark for managed print services

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will provide AHS with managed services including business assessments, infrastructure optimization, asset management, proactive consumables management, maintenance service, software solutions, reporting and governance. Lexmark will deploy a standardized fleet of innovative printers and smart multifunction products (MFPs) across more than 900 AHS departmental locations, helping tostandardize AHS' existing print environment. Another key component of this MPS engagement is the reduction of AHS
Topic

AlphaGraphics Suwanee Drives Rapid Growth with an LED Production Printer from EFI

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that cannot withstand the heat of other curing or drying processes. Plus, the instant on/off LED lamps provide more consistent imaging with fewer wasted prints. The lamps also last longer than halide lamps employed in UV inkjet printers, reducing users’ consumables costs. The printer also is a greener option compared to other print methods, printing with virtually no VOCs. Plus the printer’s LED lamps can significantly decrease power consumption. “ We’ve been in the printing business since
Reply

Re: Google Cloud Print

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If you work with any school district this is huge. I have a school district client that has abandoned PCs in favor of tablets, chrome books and chrome boxes for the teaches classrooms and students. They run Google Apps For Education on about 400 devices. Printing is all done through Google Chrome. The benefits for a school district to do this are amazing. Unfortunately Ricoh was a little late to the game on this one.
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Re: OEM Programs: Allow Dealers to Partner with Other Dealers for MFP Support

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I think Canon has made it the easiest IMO. We have done some with the Ricoh product but our warehouse and purchasing people find it a nightmare compared to Canon. Canon has a set price for each machine. Sometimes you can stick to it, other times on thin deals you can't. Most of the dealers we deal with are willing to work wtih us on the install fees. With Canon we get send the dealer and Install agreement and then they send us their dealer code. Once we have that it gets put with the order and
Reply

Re: Kyocera CentraQ Pro and CentraQ Release

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@ Art Kyocera is the OEM. This is more cost effective than 3rd party solutions because of the licensing is one time on the machine with unlimited users with no additional upgrades or support costs. This would be a simplified version of some of the things PaperCut can do as far as cost tracking and limiting users to specific jobs. This also allows for access to print jobs by swiping a QR code on the device with your smart phone. As I understand it you only need to put a pin # in once and then it
Topic

Contex Launches All New ScanStation Designed to Boost Workflow Productivity by 30%

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ALLERØD, Denmark , November 5, 2014 /PRNewswire/ -- Wide format scanning solution boasts REimage, an exclusive feature that saves raw scan data for future editing without rescanning Contex, the world's leader of wide format scanning and imaging solutions, today announces the launch of the all new ScanStation, a full featured productivity solution for professional scanning and copying workflows. The ScanStation solution is designed to improve workflow productivity by up to 30% by providing
Topic

Leading Specialty Insurance Provider Invests $2.8 Million in Kofax Software

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operating costs, thus driving increased competitiveness, growth and profitability. Kofax software and solutions provide a rapid returnon investment to more than 20,000 customers in financial services, insurance, government, healthcare, business process outsourcing andother markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partnersin more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information
Member

Reply

Re: ICE

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I have not sold Print Cloud. I have sold about ten or so bundles of ICE. But I'm just selling the scan version, not the print version. I's selling more to compete with customers that need to scan to word or scan to excel and create searchable .pdf. The only cost is the browser (which I hear is going away on the next MFP release and the one year subscription service. For customers that don't need scan2excel or scan2word, I'm telling them that they can set up their own scan2 folder for dropbox or
Topic

All Covered Ranked Among Top Cloud Services Providers for the Third Consecutive Year

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Contacts: Karen Harris Konica Minolta Business Solutions U.S.A., Inc. 1201.818.3231 kharris@kmbs.konicaminolta.us Alicia Libucha Konica Minolta Business Solutions U.S.A., Inc. 1 857.205.0919 alibucha@kmbs.konicaminolta.us
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Re: OEM Programs: Allow Dealers to Partner with Other Dealers for MFP Support

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from what I see, we have a network of dealers that we do business with. They ship systems into our territory, we ship them to theirs. In the past at least for Ricoh there was a DMAP program. Not sure if it still exists, problem was that Ricoh was giving that service to Ricoh Business Systems. Thus before the company I work for was bought, we would make or own contacts and work out our own deals. Note: If you did not specify a servicing dealer with your DMAP order then Ricoh Business Systems
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Re: OEM Programs: Allow Dealers to Partner with Other Dealers for MFP Support

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I do a lot of this. I avoid like the plague using Ricoh Direct. I take the time to locate a Ricoh Family Group Independent Dealer, I send for signature an Inner-territorial agreement that spells out the who, what, and where's as well as the how much. Ricoh has established maintenance minimums and I find that as long as I am above that everything goes smoothly. When you place the order you designate the servicing dealer and Ricoh ships the unit to them and deposits the installing dealer credits
Reply

Re: Kyocera takes MFP panel to cloud

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@ Vince With the new version of Cloud Connect you can now print Google Docs. The first version you could only print PDF jpeg and tiff.
Reply

Re: OEM Programs: Allow Dealers to Partner with Other Dealers for MFP Support

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The cost structure is based on the contract which may be US Communities, SAS, NCPG (now Ministry Resource). Ricoh adds to the cost the dealer install fee and credits the installing dealer that fee.
Comment

Re: Little Story About a Man Named Jed

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unbelievable deal when you didn't even ask for comparison numbers. I later find out they got a total of 8 machines, obviously on some type of managed print deal. This is something her predecessor didn't believe in and saw thru all of the hype. If anyone knows of a way to compete with these "unbelievable deals" please let me know.
Reply

Re: Welcome our new Moderators!

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Art, I'd be willing to take a shot at moderating the Canon forum for you.
Reply

Re: Cost per copy on Xerox units

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@ Color1 Is this a Xerox agent or Authorized Dealer? If it is an agent then I don't see how they are doing it since Xerox sets the pricing and handles all of the maintenance. They would never do a all bw page included deal under the Xerox mother ship. I have seen this with a local competitor (dealer) in my area. They simply play the odds and add the projected monthly black and white clicks into the lease. The whole unlimited "free black and white" sounds so good until you start calculating the
-=Good Selling=-

Xerox, HP, Fuji Film, Fuji Xerox "It Just Keeps Getting Curiouser & Curiouser"

Just want I needed today was some blockbuster news about Xerox, Fuji Film, Fugi Xerox and HP.  Don't these people know I have a quota to reach by the end of the year!

If you've been hiding all day and not staying in touch with industry events, today was one of those days that has everyone talking.

Early this AM a press release comes out that states Xerox and Fuji Film has reached a settlement in their law suit.  That's the one where Fuji Film sued Xerox because Xerox backed out of the sale. 

Xerox has agreed to see it 25% stake in Fuji Xerox to Fuji Film (a joint venture developed many years ago) for something like $2.2 billion dollars. Keep in mind that Fuji Film filed a lawsuit for 2 billion or so in damages when Xerox backed out of the sale.  Fuji Xerox is now 100% owned by Fuji Film and Xerox has an agreement in place where they can still purchase office MFP's (A4 & A3) for "x" amount of time.  In addition Fuji Film drops the lawsuit against Xerox. Xerox also agreed to sell Xerox its stake in another smaller joint venture with Fuji Xerox to Fujifilm.

Big Takeaway

The biggest takeaway I read was the one where Fujifilm Chief Executive Shigetaka Komori stated “We can now expand our sales territory...and launch new products,” because Fuji Xerox will now be able to sell copiers not just to Xerox, but also to other brands in the United States and Europe".

For me this is HUGE!  Somewhere down the road Xerox will have to compete with their own devices. I'm an old hand at that game been fighting it for years with Ricoh Direct and all of the dealers that sell Ricoh in New Jersey. 

Thoughts

One of my first thoughts is that other manufacturers can now purchase these MFP's from Fuji Xerox.  Thus if one of the copier manufacturer has a poor showing in color A4, they can OEM those devices from Fuji Xerox. The same will hold true for A3 color, A4 black and A3 balck MFP's. I'd bet dollars to doughnuts that some traditional copier manufacturers have already made the call to Fuji Xerox to fill gaps in their MFP line.

My second thought is that a Mega Dealer approaches Fuji Xerox and cuts a sole source deal here in the US.  Branding for the MFP's would or should have the Mega Dealer logo and brand. Think about that one for a moment...... are you done thinking yet?  Let's maybe think about Flex, Dex or maybe Marco, imagine the ramification of one of the major copier manufacturers losing one of those accounts. 

I'm also thinking that sometime in the near future the Xerox name is going bye-bye also.

Threads

Here's some of the traction that we had on Linkedin this afternoon.

Xerox Wants HP

Did you see the last thread from Don Quick? 

Yea, while I was out on appointments I think the Wall Street Journal released news that Xerox was putting in an offer to buy HP!  I was like WTF!  Just a few minutes ago the Miami Herald reported that HP did receive an offer from Xerox.

Today was a good day for those that are holding HP and Xerox stock both were up on the market.

While I'm far from being any type of an accountant I did read one article that stated Xerox could pull off the financing for this purchase and that they had acquired financing.  Xerox has something like 928 million is cash, then the 2.2 billion from Fuji Film, however they have a debt service due in December of 528 million.  I'm guessing they would need 30 billion in financing.

I asked myself what would be the benefit to Xerox other than making their shareholders a boat load of cash.  Xerox gets Indigo technology, Samsung technology, HP technology, and the cash cow of the consumables. In addition they would not have to purchase MFP's from Fuji Film in the future.

I'm sure there are many other benefits if this sale happens. At this point I think that the sale is a bit iffy.  But we've seen crazier things happen in our industry over the years.

I don't think anyone saw this coming, and kudos to John Visentin and team if they can pull this off.

-=Good Selling=-

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