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COVID19 "Remote Working" Day Two of Sales

Today is the day!

Spent most of the morning prepping for two on-line meetings from about 8AM-10AM.  I wanted to make sure I had shot at getting at least one of these in before the end of the month. Both are with two existing accounts. My first meeting was 11AM, my second was set for 2PM.  I also spent about and hour getting connected to Microsoft Teams which is also one of our requirements while working remotely. More to come on this.

Just about 10:AM I received an email from my 2PM and he had to bug out, just too much going on with staff working from home and the virus. I wasn't surprised, nor was I upset, I thanked him and we agreed to touch base next week.  Thirty minutes later I confirmed with my 11AM and they needed to reschedule also, claimed they were swamped with plans and procedures.

Alright, now I have the full day ahead of me.  It was time to finish some of those learning tasks that we were assigned to our team on Monday. Those tasks included listening to 7 recorded webinars from my friends from Ricoh.

In the past if you wanted to do some additional training you would pull out the brochure and read it from top to bottom. After you were finished you would read it again because years ago it was all about specs, speeds and feeds. The better you knew you device equaled having the leg up on the competition. That leg up is always something I've tried to have.

I was able to digest three of the webinars about the Ricoh IM (intelligent machine) series.  Even though I though I knew them inside and out, there was some ah ha moments with some of the advanced functionality.  Thus I felt that the time I used before lunch was extremely helpful.  One thing you can never stop doing in sales is to stop learning.  Reminds of my first job at a produce company where I was caught by the owner several times with my hands in my pockets. I was told there is always something to do get your hands out of your pockets and figure it out.  Even in sales if you're not selling there is always something to do.

Lunchtime yay!  The routine now is to go downstairs take our dog for a walk, prep lunch and then watch the news.  All day yesterday I had the news on in my office, today I turned it off because there is no good news.  After digesting all bad news for about thirty minutes it was back to work.

My afternoon went pretty fast because I had to prep documents for an order and then had an ongoing email exchange with the CEO for most of the afternoon.  After I sent the final docs I received an email at 4:59PM telling me that his IT department was also checking on copiers and he needs to digest that information.  I was hoping we could have finished that up today but what's another day right now?

While in and out of the email exchange I also put in time to research the specialty print deal that I'm working on.  Like I stated yesterday I needed a fall back position just in case my first recommendation does not fly.  We were able to schedule a call for tomorrow and hoping I can move this opportunity closer to home.

I did quit my day early because the wife and I had to go to my sons house for his wife's birthday.  Believe it or not we left early because of the 8PM - 5AM curfew that's in effect in New Jersey. 

I live on a highway in New Jersey and there's always some sort of traffic on the road at any given time.  When I arrived home I took our dog for her walk to her favorite park. I do this every evening after dinner, tonight felt like one of those snow nights. That's when there's a lot of snow on the road and there's zero traffic. No cars, and no people for the entire walk, not that the walk is long but for 20 minutes there was nothing but silence.

Tomorrow?  More time to finish up those webinars and then I move to scrubbing my CRM. Can't tell you how much I'm looking forward to that.  Friday will prove to be my fun day with prospecting, stay tuned!

-=Good Selling=-

COVID19 "Remote Working" Day One

Over the years I've spent many days working from my home office. One thing I have going for me is that my office office is much bigger than my cube! 

Today was a little sobering since I'm not sure when I'll be back in the office, could it be two weeks, two months or the end of the summer?  All uncharted territory for most of us in office equipment sales. 

Today was the first day of our marching orders to work from home.  However, I did have to make a trip to the office to get a few addition items to make sure I can be as productive as possible.  By the time I arrived back at my home office (zero traffic) it was about 11AM. 

I was plugging all kinds of stuff into outlets, then had to connect my MFP (A4) to my wifi (what a bear that was). Answered a few emails, sent a few emails and it was time for a lunch break.  I tell you watching the news can be a real bummer especially when they're showing you the stock ticker in the same screen.  The pain, the pain of not having what we once had in our 401Ks.  The way I figure it is that I never really had it and there was bound to be a correction, but this correction really hurts. After lunch I decided it was a good time to walk our dog and get some fresh air.  This entire being in the office all day is going to wear on me real quick. I like people!

After lunch I sent three emails and connected with three on-line meetings for tomorrow.  BTW,  I'm using ZOOM which is a free service for up to 40 minutes. At this point I'm still novice with ZOOM and just hoping I can get through a smooth meeting.  At this time I'm still trying to figure out if I can share documents also. I'll be doing that first thing in the AM along with some prep work.

Most of my afternoon was spent putting the final touches and research for a large opportunity for a specialty print solution.  I wasn't happy with just proposing one option thus I put in a few hours researching what I thought would be a great fallback option.  Fallback options, how many of us have those planned out in advance? As salespeople we all know there's going to be some type of objection and what happens if the objection crushes your entire plan?  I'm grateful that I learned how to play chess at a young age, that whole thought process of what happens next has allowed me to always have a fallback plan.  Not saying it will work, but having additional options is always a good thing.

I then spent some additional time on Ricoh's intranet site watching some webinars that were that were on my to do list.

By late afternoon I was on the phone with one of my Ricoh reps and confirming some specs about my fallback option.  AS I was ending the call my wife was telling me it's time for dinner.

All in all, I got quite a bit done today, thinking maybe this not being in the office may not be a bad thing at all.  More to come tomorrow.

-=Good Selling=-

My Corona Tales from Today

Yes, I went to the office today. Yes, traffic was light when it's normally jammed.

Cell phone disruptions were common today with many "failed calls" in or out. Thinking that's due to the higher band width usage with many peeps using phones for hot spots or just on social media. Emails from clients after sending on-line meeting requests is low, emails from a few clients stating they are not taking ANY visitors. I had four appointments on tap for this week, two cancelled altogether, two accepting on-line meeting requests. In addition I received three emails from clients stating they are not taking any meetings until Corona is cleared.

Peeps taking calls are nil next to none. Wife called and stated her Church has cancelled all masses for 30 days, and meetings by appointment only. In addition I'm concerned about her employment since they depend on donations.

Just about 4PM we had a team meeting and all reps were advised that they are to work from home until further notice.  That was probably the biggest shock for me because I do enjoy going to the office especially with orders!

Of course we were told not to refuse any orders but in these times we are all in uncharted waters.  My time will be spent updating my CRM and digging deep into the data to see if I can find additional opportunities.  In addition I will use my constant contact account to create a few emails that focus with business continuity.  I don't believe there are many businesses who adopted business continuity plans for a virus. Thus, I have a few ideas that I'm going to lay out on social media and see what happens. I'm sure it will be some trial and error but one thing I will never do is to throw in the towel.

I will admit that since I arrived back from Presidents Club in Aruba that I've been stressed to the max. Food shortages, water, veggies and and all are tough to get. Firearm and ammo sales are up 65%. New Jersey enacted a curfew that does from 8PM to 5AM until further notice.  Our National Guard may be brought out in upcoming days to help those that need assistance. In turn I will be knocking on a few neighbors doors to see if there is anything I can do.

After 8 grueling hours of work today I've come to the conclusion that the entire US needs to go on vacation for two weeks.  Essential businesses can stay open. For those that can't afford  the vacation, I would hope the feds will kick in for those peeps. It's the only way we're going to kick COVID 19s ass. We can't sustain two to four months of what's went on for the last week and half. I mention to the two to four months because that's what I'm hearing from the news. I agree maybe the news should be spreading some better stories of those recovering instead of spewing mostly gloom and doom.

In my forty years of selling I've seen nothing like this. Six or seven years ago my area went through Super Storm Sandy where there was great destruction at the Jersey Shore.  But for the most part people worked together to help rebuild, and now it's more like we're all being told to hide or self quarantine as best as we can.

I will continue to sell office technology, continue to write about what I do and what I see. Stay tuned it should be a wild ride that I hope will end in a few weeks.

-=Good Selling=-

MSP & MSSP Industry Notes for March 14th, 2020

MSP & MSSP Industry Notes

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Arcoa Group

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OneNeck IT Solutions Named To CRN MSP Elite 150 List

  • OneNeck IT Solutions located in Madison, Wisconsin, subsidiary of Telephone and Data Systems, Inc
  • Offer cloud and hosting solutions along with managed services, enterprise application management and advanced IT services
  • Named to MSP Elite 150
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

SolarWinds Service Desk Announces Integration of Discovery and the Orion Platform

  • SolarWinds in Austin, Texas. Offers IT management software
  • Launches integration between SolarWinds Discovery and the Orion Platform’
  • Integration helps reduce IT overspending, risk levels and improve service management processes
  • Integration of two products provides
  • Consolidate asset data from products on the Orion Platform and other sources into a single repository, allowing them to make better business decisions on IT assets, mitigate risks, and not violate the license terms of their software purchases
  • Reduce the impact of changes to employees by increasing visibility into how Orion asset data and relationships between configuration information support IT services
  • Identify the root causes of network and systems infrastructure issues by attaching Orion configuration data to SolarWinds Service Desk incident

Xperteks® Recognized on CRN's 2020 MSP500 List

  • Xperteks Comouter Consultancy founded in 2001, offers Managed IT, network, cloud, cybersecurity management, server management, and system integration
  • Awared MSP Pioneer 250
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

Medicus IT Acquires Managed Services Provider Nexus Practice IT Services

  • Medicus IT healthcare-focused managed service provider in Alpharetta, Georgia
  • Announces acquisition of Nexus Practice IT service, provides managed IT for healthcare, based in Columbus, Ohio

Lightstream Launches Cloud Managed Services with Strategic Cloud Management Platform Partner CloudCheckr

  • Lightstream in Salt Lake City, Utah. Provides full service cloud and connectivity solutions to enterprises worldwide
  • CloudCheckr in Rochester, New York. Founded in 2011, has more that 5,000 users
  • CloudCheckr CloudCheckr is a comprehensive cloud management solution, helping businesses manage and automate cost as well as security for their public cloud environments

Insight Launches Collaboration Services for Cisco Webex Calling

  • Insight headquarter in Tempe, Arizona. Offers solutions and services for Cloud _+ Date Center, connected workforce, supply chain optimization and digital innovation
  • Launches collaboration services for Cisco Webex Calling (cloud-based calling system)
  • Design – As a Cisco Master Collaboration Specialization partner, Insight has the expertise and track record of implementing comprehensive and secure collaboration architectures. Insight guides clients through proven designs to build a solution that meets their specific requirements, define a migration strategy, and maximize the benefits of cloud-based collaboration
  • Implementation – Based on a client’s tailored design, Insight leverages a migration strategy that minimizes the impact on end-users. Our team can also coordinate the deployment of on-premises gateways and endpoints in collaboration with the IT team, or clients can opt to use Insight’s white-glove deployment approach
  • Escalated End-User Support – Insight sets up clients for success by training and supporting end-users on day one and provides them with easy-to-use self-service tools. Additionally, Insight offers access to escalated level 2 and 3 end-user support for how-to’s and issue resolution of all Webex Calling features, applications and devices
  • Managed Services – Insight handles all incident management and the day-to-day administrative and change task management for clients as well as recommends and implements new service features that align with organizations’ business needs

 CGI signs new five-year renewal with Taylor Wimpey

  • CGI offer information technologies and business processes
  • 5th largest independent information technology firm in the world
  • Employees 77,500
  • Located in London, England
  • Will supply managed IT service to Taylor Wimpey (residential developer) for five years
  • Contract valued at 22 million pounds

vCom Announces Expansive Organizational Growth

  • vCom located in San Ramon, California. Offers cloud-based software and managed services
  • Annouces addition of Jon Weinberg as Vice President of Account Management
  • Weinberg brings to vCom a 20-plus year track record in leading high performing customer success, account management, sales, and service delivery teams in both the SaaS and software industries

Converge Technology Solutions Achieves Master Services Competency for Network Virtualization

  • Converge Technology out of Toronto, Canada. Provides hybrid IT solutions
  • Achieves Network Virtualization VMware Services Competency
  • VMware Master Services Competencies are designed to help partners demonstrate customer-centric solutions and technical proficiency, with proven success and expertise in a specialized area of business

Bell Techlogix named to Gartner's Magic Quadrant for Managed Workplace Services, North America

  • Bell Techlogix located in Indianapolis, Indiana. Provides OT managed services and solutions
  • Announces addition to Gartner Magic Quadrant
  • Gartner, a leading global research and advisory firm, selected 20 companies for recognition in the 2020 Magic Quadrant for Managed Workplace Services, North America. Companies were evaluated in several areas, including completeness of vision and ability to execute

Lingo Launches Enhanced Back-Office Capabilities

  • Lingo Communications located in Atlanta, Georgia. Managed service provider for SMB markets
  • Announces completion of enhanced back-office capabilities
  • Lingo added 15 additional Customer Care staff in its Atmore, AL Call Center, increasing total staffing in that center to 75

Aptum Partners with Alert Logic to Bring Managed Detection and Response to Aptum Customers

  • Aptum located in Toronto, Canada. Global hybrid and managed service provider
  • Partners with Alert Logic to deliver Alert Logic’s MDR solution
  • Alert Logic headquarter in Houston, Texas
  • Alert Logic offers SaaS MDR

Computer Design & Integration LLC (CDI LLC) Recognized for Excellence in Managed IT Services

  • CDI LLC founded in 1995 with headquarters in New York City
  • Awarded to MSP Elite 150 list
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

Konica Minolta Recognized on CRN’s 2020 MSP 500 List

  • Konica Minolta Business Solutions USA located in Ramsey, NJ and All Covered (its IT Service Division
  • Awarded MSP Elite 150
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

Cybersecurity Update

  • The Porter Clinic of Ogden, Utah was forced to pay $100,000 to the Department of Health and Human Services Office for Civil Rights (aka HIPAA Police) after an investigation prompted by a breach exposed the fact that a HIPAA Risk Analysis was never conducted
  • The FBI stated that ransoms worth $144.35 million were paid between 1/2013 and 7/2019 to hackers
  • The City of Cartersville, GA notified an unknown number of citizens that their info may have been exposed during recent ransomware attack, and admitted to paying $380,000 in ransom to restore network
  • Hamilton County Sheriff’s Office in Tennessee notified an unknown number of citizens that their info may have been exposed after network crash
  • Interactive Medical Systems Corp. of Wake Forest, North Carolina and Brunswick County, NC notified an unknown number of patients that their PHI may have been exposed after an email phishing attack
  • Railworks Corp., headquartered in New York City, NY notified an unknown number of employees and customers that their info may have been exposed after ransomware attack
  • TBK Bank of Texas notified an unknown number of customers that their info may have been exposed during recent ransomware attack
  • La Salle County government office in Texas notified an unknown number of citizens that their info may have been exposed after ransomware attack
  • UPMC (University of Pittsburgh Medical Center) in Susquehanna, PA lost a court case where it tried to convince a Lycoming County judge to dismiss a lawsuit filed against the hospital, after one of its employees was caught illegally accessing PHI of patients
  • Researchers at Avira, announced they have found a flaw in internet security cameras that lets hackers snoop on users' video feeds and even hijack the device to scan a network for other holes
  • Riverview Health of Noblesville, IN notified 2,610 patients that their PHI was exposed due to direct mail error
  • Microsoft reports on ransomware:
    • Average ransom demand for REvil ransomware attack = $260,000
    • Wadhrama ransomware uses ‘smash and grab” attack with ransom demands made within one hour of infiltration into network, and also conducts reconnaissance within the network
    • Hackers charges up to $18,268 per device compromised
    • Parinacota ransomware uses RDP (remote desktop protocol) brute force attack to enter network, scanning for vulnerable devices

Read more here

This Week in the Copier Industry 5 Years Ago (Second Week of March 2015)

I arrived back in town from Aruba late on Monday.  Yup, I took a vacation and rarely accessed the internet! Yay for me.  To say the least I came back to state that is in pure panic mode with corona virus.  Tuesday was not so bad as four opportunities went HOT.  Did the work that I had to and subsequent days produced almost nothing, no email responses, no phone call responses and in four days I was only able to set four meetings for next week.

Starting on Monday I'll be sending ZOOM requests for those meetings to see if that can change things up.  Hoping for a good finish to the quarter.

Enjoy these awesome threads from 5 Years ago this Week!

Top Ten Copier & MFP Proposals for February 2015

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4P Pricing on the street Xerox D110CP.pdf pricing on the street for Ricoh MP 3554SP.pdf Oce plotwave 750 quote.pdf Canon IR Advance C250if Quote.pdf If you're not interested in shelling out a few bucks for a good cause (me), then email me to quotes and I'll comp you a one month Premium Membership. -=Good Selling=-
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New Lab Report, Award Presentation Photos, HP News, a Survey and More!

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Celebrations from around the World Matt Smith (second from left), vice president of printing solutions for Samsung Electronics America, was presented with awards from four members of BLI (left to right: Marlene Orr, senior analyst for printers and A4 MFPs; Gerry Stoia, CEO; Jamie Bsales, senior product editor for solutions; and Deanna Flanick, CRO). Yoshi “Jake” Yama****a (at right), director corporate executive vice president of Ricoh Japan, and Takaya Konno (at left), general manager for Ricoh Japan’s
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EFI and Xerox Team Up to Bring Increased Power and Productivity to Digital Color Printing

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result, users can get their full-color digital print jobs processed up to 55% faster than Fiery Driven presses without HyperRIP. Users can achieve a consistent workflow across all Fiery-enabled printing devices using the latest version of Fiery Command WorkStation ®, the powerful, intuitive interface that enables management of multiple printers locally or remotely from a single place. The new EFI Fiery DFEs are available now through Xerox and authorized Xerox resellers. For more information about
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New Ricoh black & white MFPs support emerging workstyles

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, production print solutions, document management systems and IT services. Headquartered in Tokyo , Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014 , Ricoh Group had worldwide sales of 2,195 billion yen based on the IFRS accounting standard (approx. 21.3 billion USD ). The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital
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Atten Ricoh Wide Format Dealers!!!

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With no planned replacement of the W3601, and since it is the bread and butter of the wide format line, I'd like to start a discussion on what we need to do to protect our portfolio of accounts!! Me, I have no say in the matter, I keep pushing and pushing management for some type of plan. I mean are we all destined to sell KIP Canon (OCE)? Would like to hear from others!!!
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Sharp seeks managed print growth with new manager jobs

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On March 11, 2015 by Antony Savvas Sharp Europe has appointed three new business managers to its Document Solutions business in Europe. Max Fox, managed print services, Rob Davis, managed content services and Rashid Maknin, business manager solutions, will have responsibility for developing, taking to market and growing Sharp’s managed print and document management services, which will complement its existing document solutions hardware. Jason Cort, director for product planning and
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New ABBYY FlexiCapture Platform Redefines Data Capture Efficiency

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shipped with equipment from the world’s top manufacturers such as Epson, Fujitsu, Fuji Xerox, Microtek, Panasonic, PFU, Plustek, Ricoh, Toshiba, and Xerox. ABBYY is an international company with offices in Germany, the UK, France, Spain, Ukraine, Cyprus, Russia, the United States, Canada, Australia, Japan and Taiwan. For more information, visit www.ABBYY.com . ABBYY, the ABBYY Logo, and FlexiCapture are either registered trademarks or trademarks of ABBYY Software Ltd. Other product names mentioned
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Toshiba's Enterprise Manager Administers Both Cloud and On-premises Systems for a Hybrid Telephone Network

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sales surpassing 6.5 trillion yen (US$63 billion). To find out more about Toshiba, visit www.toshiba.co.jp/index.htm . For additional information, or to purchase Toshiba telecommunication products, visit www.telecom.toshiba.com for an Authorized Toshiba Dealer. To subscribe to the Toshiba Telecom Blog, visit http://blog.telecom.toshiba.com/ . Follow us on Facebook (ToshibaPhoneSystems), Twitter (toshibaphonesys) and LinkedIn (Toshiba-telecommunication-systems-division). © 2015 ToshibaAmerica
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Canon Solutions America Opens New Office in Las Vegas Region

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MELVILLE, N.Y., March 11, 2015 (GLOBE NEWSWIRE) -- Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., today announced the opening of a new sales and service office in Las Vegas, NV. The newest facility opened its doors for a Grand Opening Event on March 6, 2015, which brought together customers and prospects alike, and highlighted the company's commitment to serving the region through printing, information and document management, and business services. "Our
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Ricoh Named As A 2015 World's Most Ethical Company By The Ethisphere Institute For The 6th Time

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company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo , Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014 , Ricoh Group had worldwide sales of 2,195 billion yen based on the IFRS accounting standard (approx. 21.3 billion USD ). The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and
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IDS.com and KGM Install Second Xerox CiPress Production Inkjet Systems

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production, views the CiPress as a competitive advantage by streamlining its production operations. Cost savings and productivity gains have been achieved by eliminating pre-printed shells with plain roll white paper. Turnaround times have improved and warehouse space has decreased, creating the transformation IDS.com intended with the two systems. “The CiPress is the powerhouse of high-speed color production we needed to renovate our operations,” William Hayden, CEO, IDS.com. “The presses will
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Canon Solutions America Launches Higher Education Advisory Team

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all sizes improve sustainability, increase efficiency, and control costs through high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. For more information on Canon Solutions America, please visit csa.canon.com . Canon is a registered trademark of Canon Inc. in the United States and elsewhere
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Re: Ricoh Tier (ricotier) Color Page Cost?

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I wanted to resurrect this old thread to see if there are any Ricoh Dealers out there making use of the tiered level coverage area data that the Ricoh color devices now provide. We know that Xerox and Kyocera have had this capability longer than Ricoh but I'm not seeing it being utilized by anyone. Anyone running across it in their neck of the woods? If you are a Ricoh Dealer utilizing this, I would like to find out more about the when, where's and hows. I would also like to know what the
Comment

Re: Canon Business Systems Pulling a Ricoh

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Have to remind customer of your long term involvement vs. price. Usually the differentiator...
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Sharp eyes LCD shift to business products

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by Kazuaki Nagata Sharp Corp. said Tuesday it aims to expand sales of LCD panels for business products to establish a more stable portfolio rather than depend on highly volatile consumer products. The struggling Osaka-based firm still has a technological edge in the LCD panel business, allowing it to provide high-added-value products, it said during a news conference in Tokyo. At the event, it showed off cutting-edge LCD technologies, including clear and touch-sensitive panels that allow people
Blog Post

Share The Wonder of New Technology With Your Prospects and Clients

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.dealermarketing.net ) a managed marketing services firm providing website design, search engine optimization, social media management and lead generation services to office equipment dealers. With over 11 years in copier sales and 11 years in marketing, he understands the unique issues that reps face and how marketing can support sales. Darrell Amy Dealer Marketing 214-224-0050 x.101
File Premium

Ricoh SP4510SF.pdf

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Time for Japan to Cut Off Sharp

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By William Pesek Sorry, but can anyone provide a good reason why Sharp should still be in business? As Japan Inc. icons go, the beleaguered tech giant counts as borderline royalty. Founded in 1912, the year Emperor Meiji, whose reforms transformed Japan from feudal state to capitalist power, died, Sharp was among the core engines of the nation's global ambitions. In 1964, Japanese reveled in Sharp's introduction of the first transistor calculator just in time for the Tokyo Olympics -- the
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The Global 3D Printer Market Will Post a CAGR of 42.44 Percent from 2014-2019: TechNavio

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increase in 3Dprinting among entrepreneurs and regular consumers. Reduction to thecost of 3D printers has made this solution more accessible for smallbusinesses and consumers, who were previously unable to afford thisexpensive technology. “3D printing has sparked innovation and creativity in different fields, which has enabled the creation of customized items ranging from toys toartificial limbs and organs,” says Faisal Ghaus, Vice President ofTechNavio. “The new technology has facilitated
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Brother Industries Offers to Acquire British Printer Maker for $1.55 Billion

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LONDON — Domino Printing Sciences said on Wednesday that Brother Industries of Japan had offered to acquire the printer maker in a deal that values the company at 1.03 billion pounds, or about $1.55 billion. The deal will expand Brother’s industrial printing offerings and is a strategic fit, Brother said. Domino, based in Cambridge, England, said that its board of directors intended to unanimously recommend that shareholders accept the offer and had agreed to tender their own shares in the
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Compass Sales Solutions Announces New Account Review Reporting Feature for Compass Sherpa!

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Compass Sales Solutions Announces New Account Review Reporting Feature for Compass Sherpa ! Boise, ID - March 2015 – Compass Sales Solutions, the industry leader in sales opportunity software, is proud to announce the new feature for Account Review Reporting. Whether you do monthly, quarterly, or annual reviews with your customers, you can easily pull statistics from E-Automate into a professional, comprehensive Excel workbook. This new tool provides graphing and data highlighting service

Re: Ricoh Tier (ricotier) Color Page Cost?

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I think it's something dealers are secretly scared of marketing & offering. They are afraid that it will result in lost revenue in margins, & they may be right. There are a lot of trends (no-minimum contracts, rules-based printing to reduce color volume, educated buyers, among others) in the industry right now that are putting the easy margins at risk. This is one of those topics that the few who figure out how to correctly position it as a differentiator will use to take their market by storm
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MPS for the AEC market

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For four consecutive years ARC has been named a player in Gartner’s Magic Quadrant for Managed Print and Content Services. ARC creates a seamless integration between offices, jobsites, individual users, and combines these services with a nationwide network of service centers for overflow or remote printing. By allowing its customers to collaborate effectively across the enterprise, ARC drives efficiency up, costs down, and adds significant value beyond the basic provisions of..

EquiPro Investments saves 400 man-hours YTD with DocuWare!

EquiPro Investments saves 400 man-hours YTD with DocuWare!

With 15 years in operation and $13 billion purchases in asset receivables, EquiPro is an investment firm that works with vendors in recovering credit card debt. When the company’s old software became too slow to handle the volume of transactions, EquiPro looked for a new solution. “For us, speed is the main improvement. We were able to focus our employee resources on other issues. When it comes to dealing with document distribution, we achieved about 50 percent savings in man-hours,” says Leo Seicshnaydre, Senior Data Analyst.

Their DocuWare solution keeps track of and assigns access privileges to all documents related to EqipPro’s account acquisitions, processing and distribution to vendors.

Additional DocuWare benefits include:

  • Achieved secure storage and access of 2.7 million documents in one central database
  • Quickly and accurately distribute documents to vendors; vendors’ document access rights are stored in the company’s SQL database which DocuWare retrieves details from and assigns accordingly
  • Saved a large amount of manual labor; currently save about 6 man-hours per week, totaling 400 man-hours to date

Click here for the full success story.

Xerox's MFP "All in Plan" Reveal

A few days ago I was alerted by a Print4Pay Hotel member about the new Xerox  "All in Plan".  I had some time on my hands and paid a visit to the Xerox site and gleaned everything that I could about this new program.

For me "all in" meant that the plan was similar to KonicaMinolta's flat rate program.  Pay a monthly payment that includes the MFP along with maintenance/supplies and print as many pages as you want.  Since Xerox is a competitor I owed it to myself to learn as much as I could as fast as I could.

What I thought was unlimited is not.  The brochure is carefully wordsmithed that states you'll have a fixed monthly price no matter what you print.  That "no matter what you print" appears several times in the brochure. Thus the "no matter what you print" is more about the types of coverage that is used to print the document and has nothing to do with unlimited prints.

The web site is an e-commerce site where clients are asked simple questions to determine the type of printer or copier that is the best fit for their printing habits.  After selecting "find a printer", you're navigated to the next page to answer a series of questions which include.

  • color or black print?
  • how many people will share the print device?
  • what is your print volume (heavy, average or less than average)
  • types of documents that you print (photos, brochure or text)
  • will you need to scan, copy or fax?
  • do you need 11x17?
  • then printing from smartphones or tablet

After answering all of these questions you are then asked if you are a business to proceed. The next page will give you the pricing, in my case the site gave me a choice of three A3 color MFP's with the price per month.  The next step is to create an account. It seems that only 3 color A3 devices are offered at this time.

Okay, I'm a business and I created an account.  One I got past that I was then awarded the lease contract and the maintenance/supply agreement. Of course I did not select the buy button!  But I had the documents for review.

Here's what I found out:

  • Program is run through XFS Financial
  • All Service is routed the XBS dealer that is associated with your zip code
  • According to your answers for the questions I listed above your lease has a benchmark.  That benchmark in my case allowed me 12k per month (I picked heavy user)
  • In the Ts & Cs there is a clause that states that if you are over the benchmark volume three months in row Xerox can raise your monthly price or mandate that you get an additional print device that for an additional monthly fee.  I'm guessing that monthly fee also includes maintenance and supplies
  • Toner and meter reads are automated
  • Fusers, drums, imaging kits are not on auto shipment and the client needs to make a call to Xerox
  • 36 month FMV lease term
  • 150-60 days LOI
  • Device always has to be connected to the internet/network
  • Payments are auto charged to credit card or debit card
  • Clients may need to contact Xerox so Xerox can remote in to install patches or firmware updates
  • Clients need to notify Xerox of printer location within 10 days if the device is moved

What Happens When?

  • Your coverage volume is to high, could there be an additional charge for that also
  • You don't get your maintenance kits in a timely manner
  • You don't like your service provider.  You can only use XBS

Summary

All in all it's not a bad plan but it does have some covenants that may need to be addressed somewhere down the road such as the coverage volume. There is no auto escalator that I read about.

The most critical is the benchmarking for the monthly volume. If you're off on your calculations you'll pay the price with an increased monthly fee or you'll have to get an additional print device.

After speaking with an XBS person today I was told that anyone that creates an account is assigned to a sales person. At least I'm happy to hear that.

The All in Plan appears to be the first salvo with an e-commerce sight that delivers the lease document and the maintenance agreement document electronically and offers the ability to digitally sign the document with out every speaking with a sales rep.  Yes, it's somewhat scary and is most likely the future in an industry that is contracting. 

However the future is not here yet. I will continue to prove my worth because at some point in time we are still needed to navigate the agreements and find the best fit for the clients. I can only think about all the issues that will be created with these types of agreements when the client does not know their printing habits when it comes to type of documents and whether they are a heavy or light user.  We all know that print volumes can change and locking client in for three years could cause that predictable expense to become a non-predictable expense.

Here's a link for the conversation threads on the forums for the plan, you can also download the lease and the maintenance agreement https://www.p4photel.com/topic...copiers-and-printers

Here's the link https://allinplan.services.xerox.com take it for a spin and see what you come up with.

-=Good Selling=-

Sales Professionals Do Not Suffer From Conversational Narcissism, Are You?

"It was impossible to get a conversation going, everybody was talking too much"
Yogi Berra

Think about this statement for a moment... Sales reps who take over conversations poison their own well.

When you steal your customers voice, you lower their belief in you.

Don't suffer from conversational narcissism!

Narcissistic sales reps enjoy hearing themselves talk. Without fail, they find a way to circle back to their story. their product, their industry tenure and their support. They don’t intend to be rude, but they sure do get blinded by their sales light, their own dramas and sales crapola.

A SOCIAL EPIDEMIC

We live in a different sales world today. We're digitally driven, socially connected and mobile empowered. We can communicate and connect at lightning speed.

Many are fighting to been seen but how many are truly breaking free to be heard?

It's unfortunate but many are suffering from Social Attention Disorder or commonly known as SAD.

It's a rampant epidemic brought about by empty suits, facades and narcissistic digital behavior.

Some sure-fire signs...

  • Self-absorbed & attention seeking - love using the word "I" and "Me"
  • Lack of empathy - Do they really care how you are?
  • Lack of insight and self-awareness - fail to build deep relationships
The social emperor has no clothes!
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Do you ever stop and wonder what someone on the other end is thinking?

"Stop trying to impress me. I can make up my own mind about whether I like you; trust you; or even believe you. You don’t have to make up my mind for me."

GENUINE CONVERSATIONS MATTER

Is having a conversation a lost sales art? Furthermore, is having a business focused conversation a lost sales art?

Conversations are the strongest sales tool that sales reps have in order to effectively build credible relationships between their clients, their prospects, their brand and their company.

Are you having meaningful conversations?

When's the last time you had a conversation with a client or a prospect and heard this...

“Wow, this was one of the best conversations I’ve ever had!”

The way you open conversations has a direct bearing on what happens next. The direction of those conversations along with the strategy behind those conversations; all will have a direct bearing on one thing... a potential sales opportunity.

You never know when one conversation will lead to exponential sales growth.

Conversations build relationships, and relationships build businesses.

What do your clients and prospects care about? They don't care about your canned pitches and the all about you messaging. Stop pitching and puking canned crapola and start opening a human connection and conversation.

Engaging questions lead to engaging conversation which leads to relationship building
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AUTHENTICALLY LISTEN

Authenticity, it's making the conscious choice based on accurate self-knowledge. This means stepping outside the shallow world in which many in sales live. 

Authenticity and being human, it's a choice. It's not easy, but this is the difference between just getting by and making it happen. Self-reflect for a moment, asking yourself what does it mean to be a human when engaging in a business conversation? It's hard work. It's looking right into the mirror, asking tough questions and answering them. You're in charge of your own sales career.

My question to all of you... What has happened to authenticity?

It's not about you nor your company nor your wallet. It's about deeply and genuinely understanding the other person.

When you engage in conversation, remember the person you're in front of may be saying this to themselves:

  • Do you see me?
  • Do you hear me?
  • Does what I say matter to you?

FINAL WORD

Conversations are the most powerful tool you have at your disposal to foster relationships.

Having meaningful conversations is something that can be learned, with focus and practice, all those in sales can become better at it.

Let's all unite to bring about care and compassion in how we connect.

It's about bringing sincerity, substance and heart to the forefront.

Listen with intent. Listen with your heart. Listen to learn.

Conversations matter when they come from the heart.

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I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.

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You can find more material inside Selling From The Heart.

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market. 

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedInTwitterFacebook and on my podcast by clicking on Selling from the Heart.

 
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