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MFP Copier Blog

COVID19 "Remote Working" Day Sixty Two of Sales

It is better to give than to receive.  We've all heard it and many of us give in times of need or in times of emergencies.  It's just what we do.  Some even believe that it's good Karma. 

Karma: the sum of a person's actions in this and previous states of existence, viewed as deciding their fate in future existences.

I think it was the third week in April that I made a $300 donation to a non-profit group that's one of my clients.  In May of each year they have a walkathon and due to COVID19 they had to do a virtual walk and I could tell they were nervous about getting the funds they needed.  I signed up for their virtual campaign and kicked it off with three hundred dollars and then sent invitations to friends.  In total we raised $400.  Not much but it was better than nothing.

A week later is when the orders started coming in for May.  I can believe that those orders were from hard work in March and April or I could believe that it was the karma that I created with giving back.  I'm a believer in hard work but also a believer in the harder you work the luckier you get.  Indeed I thought I was really lucky with a few of those orders in May.  It seemed more like I had the Midas touch because every touch produced an order.  Strange times indeed.

On tap for today was zero appointments, it was a day that I should have been prospecting.  That full day of prospecting eluded me again today, however I was able to schedule two appointments today for today.  One was with the existing client where the deal went in the weeds when the DM thought they only had a few payments left on a lease.  After chatting for a few minutes it was time to give back.  This company was in one of the hardest hit industries that I know of, thus I added an additional incentive that came out of the GP.  I knew that the were worried about incurring any additional costs. In order to make it a no brainer I threw in two quarters of maintenance and supplies. I'll have my answer tomorrow if this will move forward.

No paper work for the verbal I received on Tuesday but a call from the client promised the docs today or tomorrow. 

Later in the day was a meeting with a net new company (major) that wants to buy local.  We had been emailing back and forth through out the day and I got to the point and asked if we could have a tele chat meeting.  That meeting went off about 4PM and lasted almost until 5PM.  In addition another mfp could get into the mix for another location. I feel good about this one since this client has been a two year project also. Thinking this has a good shot at closing next week for about $20K

Another great thing happened today.  I was finally able to secure a recent KM flat rate lease with T's & C's. I plan on reviewing this tomorrow and writing a blog about those T's & C's some time next week. I was also stunned at the price for a 30PPM color MFP.  More about this next week.

Today was the day the wife and I had been waiting for.  A new fridge was to be installed today, after 20 years it was sorely needed.  The price?  Well let's say it wasn't cheap.  We had been kicked the idea around for a couple of months. It was two weeks ago when I reached in the fridge to get a drink and everything on the top shelf came with it.  I said it's time!  We did the research which is horrible to do on-line (I can only imagine what copier buyers go through) and we finally decided on one that was more top of the line.  

Here was my thinking, the more I spend the more I'm going to want to replace those funds in a hurry.  To me it was more like losing $2,400 bucks and I needed to replace that cash.  Thus I created a "to do" on my list for "make up fridge money".  How do you make up the fridge money?  Find more opportunities!

Hoping tomorrow goes well. I could be at $8K for the week or $36K, hoping the karma stays intact for another 24 hours.

-=Good Selling=-

COVID19 "Remote Working" Day Sixty One of Sales

Special thanx to those that left replies and those that emailed me with yesterdays blog.  I decided to change the time when I writing these blogs so I'm not doing them so late at night.   Looks like I'm here for the duration!

June 17th will mark 66 business days since I've been optioned to working remote, those 66 days will represent a full quarter. Initially I thought this working remote gig would last 3-4 weeks at most.  I was way off the mark on this one.

Today was another kind of screwy day that eventual got out of hand but I was able to reel it back in by about 3:30PM.  I started off the day by finishing up two commission sheets that had to be delivered today and then found myself mired in an accounting issue for about an hour,  I don't want to go off on a tangent here but I will say that some of the things we do in our industry is complicated.  We tend to make then harder than what they should be, I'm in the camp that simple is better and providing an excellent client experience is always  front and center for any business.  In the end things worked out awesome.

Around 10AM I had to prep for my 11AM meeting with an existing account.  I was ready, had the numbers ready and the call went fantastic. It went so far as the client stating "this is a no brainer, send me everything I'll talk with my Dad later and we'll get this done".  Put another one in the books right?   

Well this did not go as well as I had hoped within an hour of sending that email I had an email back from the client stated "my Dad told me there are only two months left in the lease and we own the copier at the end, is that the case?. If so we'll just stay where we are".  I have no clue where this came from because the client will not own the copier at the end of the lease and there are many more months left in the lease. I sent a copy of the lease and explained that was not the case. I followed up an hour later with a call and did speak the client, however was told can I call you back.  The call back never came today and this deal is now in the weeds from some reason.  I need to flush this out tomorrow and see why those thoughts were there about the lease. Emailing isn't going to work this will need a phone call.

Remember that to do list with 20 items on it. I was able to complete all of those to do's from 3:30PM on.  Most of these to do's were follow ups on my funnel.  Not much of anything except for scheduling an appointment on Friday for the wide format existing account.  That's the one for 14K.

I didn't receive the docs back for the verbal I had on Monday (just sent the docs yesterday morning), hoping I'll have these sometime tomorrow.  Out of all of the calls and the emails I was able to set up two additional meetings.

I had a nice surprise today also, one of my prospects who was not in the 90 day funnel got hot. That email came right after lunch and I was able to schedule an appointment to review needs, and time frame of delivery.  Sometime after 5PM I sent some preliminary info and I'm now in waiting mode with an additional questioned I posed about a spec.  My surprise email turns about to be a $17K opportunity that could close by the end of this month. 

I'll say it again, if you're always working hard you never know what tomorrow will bring you.  Today it brought me that additional opportunity that I needed.  That one opportunity makes all the non answered calls and the non answered emails worth the effort.

Moving into Thursday I'm waiting on docs for 8K, the deal in the weeds in 9K and the wide format is $14K.  At this time I can have a great week or come up empty handed.  I'll be happy with getting one of these and then busting it for next week.

I have no idea if I have any appointments for tomorrow. I'll check when I'm finished with this blog.  I have another 12 items on my to do list and it's back to prospecting.  Never ever stop prospecting.

-=Good Selling=-

COVID19 "Remote Working" Day Sixty of Sales

While most of the US continues to open the State of New Jersey continues to plod at a snails pace. Our Governor lifted the "stay at home" order however still instructed the masses that it's not time to go back to the office. WTF!

A report surfaced last night that stated COVID19 could have been present in China as early as the summer of 2019.  Again it's just a theory but sounds reasonable since the article spoke about satellite surveillance of hospitals and the marked increases of vehicles. If that turns out to be the case then COVID19 was here in the US prior to December 2019.  There's my two cents on COVID19 for the day.

I've been contemplating ending this series of blogs at 66 days. Those 66 days would reflect a full quarter of working remote and in the pandemic.  Send me a note if or give me a response below if you would like to see me continue.  At this point in time and in NJ I still think we're at least another 6 weeks out from getting back to some sense of normal and people getting back to the office.  Let me know!

How long does it take to send respond to 61 emails and then send another dozen or so prospecting emails?  Seems it took the better part of the day for me because not only do you need to respond but in most cases there is time spent researching or providing the answers.  It's all my fault because I let the day get away from me and this happens because I didn't follow my own rules.  Emails do not have to be answered right away and I need to set aside time in the day for just answering incoming emails.  Anyway my day went to **** pretty quickly.

I did have the chance to get out the documents for the verbal $8K order I received yesterday. I was able to finally process the order that I received on Friday of last week, it took a few extra days because I was waiting on the client to send me pictures of the stairs.  Why is that most wide format MFP's need to go up a flight of stairs?

This brings me to my next rant of the day. Ricoh helps us out with these beasts did you ever think whats it's like to move a 507lb wide format up a flight of stairs?

My list of things to do today had 20 items on the list. I was only able to complete five of those. I was able to book an appointment in the AM with an existing client (possible upgrade) and added an additional opportunity today. An opportunity a day keeps the VP of Sales away!

My $14K opportunity is still in the weeds and I've not had a response to two calls and one email over the last five days. Yesterday and today was letting the ball travel with this account.  Tomorrow is a phone call and possible email follow up.

We had our Tuesday sales meeting today and it was pretty awesome since yours truly was King for revenue and missed being King for net new by a few hundred bucks.  It was my last day of basking in the glory and I'm now back to being the peasant. No place to go but up!

One of my initiatives for this month is to get back to writing a blog a week for my Jersey Plotters site.  I've logged two already this week and I'm looking for inspiration for others.  The good thing about this industry is that you'll always have something to write because nothing stays the same.  Maybe the next blog will be "Five Tips to Move a Wide Format Up a Flight of Stairs", betting that would get quite a few reads.

Tomorrow is almost a solid prospecting day with only one appointment. 

-=Good Selling=-

Contex Publishes Industry Report on the Four Requirements for Successful Large Format Scanning

Contex Publishes Industry Report on the Four Requirements for Successful Large Format Scanning

Chantilly, VA  — June 4, 2020 — Contex, the world leader in large format scanning, today announces the availability of a new report, Requirements for Successful Large Format Scanning. The report addresses four must-haves for scanning, which include hardware design, software options, productivity (and flexibility), and image quality. Combined, these essential requirements make it possible to deliver the best scans, at the fastest speeds, with the highest

image quality. The free report is available for download from Contex’s website at www.contex.com/scanning.

“Our latest report is a helpful resource for understanding the subtle nuances of a well-designed scanning solution. For anyone considering a new scanner or upgrading, this document is a must-read,” comments Steve Blanken, General Manager, Contex Americas.

The report, Requirements for Successful Large Format Scanning, addresses several important issues, including subtle design features that make a big difference with scanning. For example, scanners should have large-capacity input buffers that allow operators to scan one document after the next without a delay or lag time. High-quality camera lenses and scanning technology also make it possible to capture every detail in perfect color. Guide plate options should also let operators scan any type of document: thick or thin, rigid or pliable. A simple and intuitive interface should allow even the newest of operators to feel confident when they walk up to the scanner.

Visit contex.com/scanning to download the free report. For more information, visit www.contex.com or email salesamericas@contex.com.

About Contex

As the world’s leading developer and producer of large format imaging solutions, Contex drives the market with innovative technology and advanced scan and copy software applications. Sold worldwide in more than 100 countries, Contex solutions are recognized in a wide range of industries for reliability, value, high performance, and superb image quality. For more information, please visit www.contex.com.

COVID19 "Remote Working" Day Fifty-Nine of Sales

One week from today New Jersey will begin Phase 2 of re-opening.  Phase 2 will be a 2-4 week process. Out door dining, out door drinking (can you believe that) and non-essential business can now have people (limited) in their stores. No word on in-door dining, gyms, salons, barbers another other personal type services. Can't imagine eating out side and you're suppose to wear a mask when you're not eating. It's gotten to the point of why bother if I can't enjoy my-self.

Rather easy day today for me.  I had three account reviews that I wanted to get done before 11:AM.  All of these are potential existing client upgrades and most are in the 10-13K range. All have a shot of closing this month and I would rate most 50/50 at best. But you've got to be in it to win it!

At 11:AM it was time for Monday mornings with Ricoh!  Interesting that I never seen anyone I know on the call, guess many don't have the appetite for learning that I have.  Knowledge of your industry and your offerings always put you in a great position to win and I like winning!

About a half hour into the call I received a call on my cell from a 610 area code.  There was no name on the phone, I thought it was a call from corp since they are in that zone. Any other area code I wouldn't have taken the call.  Turns out I did the right thing it was a call from one of the DM's from an existing client that I was looking to upgrade.  We spend somewhere in the area of 30 minutes on the call and our call ended with an order for the upgrade.  Nice little order with $8K of revenue.

Other than that I followed up on some of my funnel, sent a dozen or so email and maybe a dozen or so calls.  No appointments but one opportunity was created for $12K.

I almost forget I did have a rather lengthy email exchange with an existing client that is looking to make a move. At this point in time it's a 50/50 shot when this will come home.  I was able to to find out the competitors model numbers which set me in motion to find the good, the bad and the ugly.  Needless to say I feel better about this deal than I did last week.  I just love having the time to do all of this research for clients and myself. I feel as though it's making me even better that what I was.

Net new business is still one of those processes that I'm trying to wrap my head around.  The thought of visiting an office in New Jersey is still remote and so many of the best ideas come from being able to see a clients environment.  I guess at some point in time I need to bite the bullet on the lead service in the near future. I've been holding off because it's been busy. However I know busy will be short lived very soon.

Tomorrow will be a great day!  Teams Sales meeting at 11AM and before 11AM I need to process one order from Friday and get the docs out for the other one from today.

My goal for the quarter is $300.  Right I'm somewhere around $258, need another $42 and have a shot at getting another $14k by the end of the week.  Would be nice to end the week at $272K.

-=Good Selling=-

Will The Imaging Channel Imagine What's Possible or Rely on Memories?

"Imagination can destroy the thoughts of complacency's comfort; therefore, many will continue creating visions from memories rather than imagination."  

Sometimes the greatest educations are realized from what no one expected. This pandemic is the classroom for the imaging channel's dealers, manufactures, and the customers they serve. More importantly, it's also providing an education to those outsiders who intend to disrupt a decade's old complacent deliverable.

"It's not the competitor we know and believe we can beat that should concern us, it's the competitor we never saw coming from places we refused to imagine, we must fear and get motivated to win against, I call this, The Uber Factor." 

Unfortunately, some will exit their houses and quickly run to their existing customers and prematurity upgrade their print equipment. It is hard to believe that for many dealers, the 1980's business model is still in use today. For some, even a pandemic did not awaken their imagination to explore the awakened realities of the marketplace they serve.

Every living office worker in the world recently received an education in technology relevance, and many have learned that being digital is a great asset. The digitalization of the SMB and Enterprise marketplace will advance at unprecedented speeds over the next 24 months.

The question regarding the relevance for the decades-old Imaging Channel's deliverable is a simple one. Will the channel's leaders use memories to create visions, or will the channel's leaders use their imaginations and create what could be based on what should be?

Of my many warnings to the channel over the last few years, these two are now front and center to the channel's reinvention.

1) The A3 product's declining relevance.

2) The evolution of A4 MFP equipment will attract new actors who will create new processes disrupting the decades-old deliverable of print equipment and its services. 

The channel must now react to accommodate these two realities. Realities that were extremely highlighted during these last few months as the world went through this pandemic. For the first time, the facts of oversold equipment will consume the end-users minds as they re-evaluate all expenses in their quest for digitalization.

Unfortunately, from some, we continue to hear the battle cries for saving yesterday based on memories of what was. There are still too many rushing out the door to oversell, and prematurely upgrade leased equipment continuing to chase revenue regardless of the high cost to their business this complacency creates.

Who else sees the insanity in a business model where there is an obsession with saving current customers money by prematurely upgrading their leased equipment, then adding in the buyout as they replace one oversold machine with another. This practice is what is defining an industry's actors as product-centric.

An industry saying, explains some of its disfunction. "We save our customers money" an industry dilemma 90% of our new deals are already our customers. In other words, our new deals lower our existing service revenue. Not to mention the realities of the higher cost to deliver services on new equipment during its first couple years of a new installation.

All the Imaging Channel's business model experts concluded decades ago that selling hardware is not a profit center for the dealership. The profit center is the service and supply revenue the product generates, and every time a dealer upgrades a customer, the customers save money. Does this not deify logic? Another flawed process is billing based on clicks or out-put when out-put is declining.

"The compensation program, by default, becomes the behavior path for the compensated." 

Of, course the imaging channel's salesperson is paid to sell products, not services we all know the drill. The salespeople run back to the office ring the bell and holler-out as they write on the board the revenue of the hardware; of course, some progressive dealers emphasize the gross profit over the revenue.

Wait, what about the service? No, the salesperson does not write on the board the amount of service revenue, or how much of the service revenue was lost when the current customer was upgraded. This hardware first mentality is the reason so many dealers have failed in actually selling Managed Services PROFITABLY.

Let's imagine some changed behaviors

Imagine if the salespeople had to write on the board how much service revenue the dealership will be losing as compared to the customer's pre-upgrade amount?

Imagine if the service technicians could look on the sales board and see which salespeople cost the service department the most money as they upgrade current customers?

Imagine what dealer owners would change if the lease buyout amounts of current customers were also written on the board to show the cost of the revenue lost to leasing companies by pre-mature upgrades?

Some months the sales teams will finance more dollars in buyouts then new equipment the team sold. Everyone knows that customers who lease equipment are buying a payment. In other words, if the dealers weren't prematurely upgrading customers, they would be more profitable.

I think it's important to highlight these transactions' insanity because this will be the insanity that the disruptors will highlight as they seek out first to educate then deliver to a vast majority of the channel's end-users a better experience.

"The hunting grounds for disruptors are in the fields of complacency."  

Here's some of what I imagine is coming to disrupt the print equipment and its services delivery model.

I imagine, based on marketplace realities, iDaaS (imaging Device as a Service) will become a new normal for print equipment for millions of users as they welcome subscription models. Remember, subscriptions are the most widely used acquisition programs for both the hardware and software needed in an organization's digitalization.

I imagine, based on marketplace realities, the print equipment subscription model will gain in speed based on the evolution of A4-MFP, and the deepening decline of print. OK, please don't confuse that with some nonsensically distracting paperless argument. It's not about paperless. PRINT IS DECLINING!!!!!!!!!!! It will be outsiders and those forward-thinking dealers who build customer-centric programs to sell and profit off the decline who will prevail.

With the advancements in AI, predictive science from data collection will aide resellers to deliver closer to market realities. Subscription-based billing for print equipment and its services is not just possible but is now on the path to becoming mainstream. Also, alternative equipment service programs delivered through processes outside what is known as the Document Imaging Channel's business model will provide end-users an alternative means to both the purchase and services of print equipment.

Imagine the size and scope of those distributor organizations that currently provide products and yes, even services to technology resellers both in and outside the imaging channel. These distributors are positioned well to deliver alternative programs to the evolving office and yes, even the home office regarding print equipment and its services.

Imagine organizations like Field Nation or others who have been servicing some of the Document Imaging Channel's customers for decades on A4 desktop print equipment sold directly to these end-users by manufacturers and IT service providers. The A4-MFP and its continuous evolution is creating opportunities for new actors; actors which those unimaginative imaging channel dealers will never recognize as they have an unrealistic view of their importance to end-users. Very few dealers can comprehend their end-users appreciating alternatives in the selling and servicing of MFP's. Overconfidence based on out-dated processes will always welcome challenges from innovators. 

New billing models and new service provider alternatives will impact a huge part of the imaging channel's customer base. These new models and alternative service providers won't concern themselves with those print applications unsuited for their innovative processes. However, the vast majority of customers who live in that legacy BTA type dealer model are ripe for disruption.

"Innovation to a delivery system is not for the faint, or those who use memory management over imagination management."  

Of course, those who deny market realities have a place in the ecosystem of a disrupted process. If that's you, you will still be able to oversell to the unaware for a while, you can still think nothing will change, you can still deny actual data, and you can still think that status quo will remain till your retirement. Just remember, those things that some still think are the things their disruptive competitor bets they will continue thinking.

"Those who cannot imagine how they will be defeated will fall to the mercy to those who plan and execute their defeat."  

"Status quo is the killer of all that will be invented."  

 If not already Let's connect here on Linkedin and I welcome everyone to subscribe to my YouTube Channel https://www.youtube.com/channe...A?view_as=subscriber

Ray Stasieczko

CEO/Founder TEASRA,The Innovation Channel and Host of The End of The Day With Ray! https://www.endofthedaywithray.com/

Sales Reps Ride The Relationship Rollercoaster While Sales Professionals Invest In Relationships.

“Do what you did at the beginning of a relationship and there won’t be an end.” 
Tony Robbins

I believe we live in a business world where relationships matter.

How you develop, nurture and build a healthy relationship funnel will play a significant part in the strength of your sales funnel.

  • What defines a client relationship?
  • What does a relationship look like to you?

I'd like for you to think about this:

The relationships you think you have with your clients; do they feel the same way about their relationship with you?

When was the last time you asked your clients what they expect in a business relationship and with YOU? Try it, you may learn something!

RELATIONSHIPS DO MATTER

In times of a crisis, relationships are tested. Right now, throughout the entire world, we've been faced with a crisis.

This is the time where relationships, connections, love, caring and a sense of belonging must be placed at the forefront of humanity.

In a world full of turmoil, turbulence and trouble, it's time to protect, safeguard and restore the human relational aspect you have with your clients.

A sales professional gets honest with themselves and their relationships in times of crisis and uncertainty.

Are you riding the relationship rollercoaster or are you investing in your client relationships?

STOP RIDING THE RELATIONSHIP ROLLERCOASTER

The relationship between you and your clients is much more than the brief purchase of a product, a service or a solution. It is about a personal connection. It's about the bond you form based upon trust, credibility and mutual respect.

Rollercoasters, they have ups and downs, twists and turns; some would say just like relationships.

Unfortunately for many in sales, the relationship rollercoaster has been built on the tracks of low trust and commitment.

According to relationship coach Kyle Benson,

"I define the relationship roller-coaster as a relationship that has a few emotional highs full of connection, fulfillment, and intimacy followed by longer lows of disconnection, and then back up again. Up and down, just like a roller coaster, except not as fun as the theme park you went to as a kid."

Sales professionals avoid the relationship rollercoaster by:

  • Continually building new relationships by diversifying their networks
  • Giving as much as they expect to get from every relationship
  • Constantly pruning, renewing, and reshaping their networks frequently

INVEST IN RELATIONSHIPS

"The key to making money is to stay invested."
Suze Orman

Here's a question for all of you...

Do you value your client relationships?

I bet most of you shouted. "Hell yeah, I value them!"

Well... then here's my next question...

How many hours this past week did you put into growing your client relationships?

I'm concerned that many in sales fail to put in the time and effort necessary to grow their client relationships beyond the surface level.

SALES PROFESSIONALS INVEST

Highly successful professionals, the best of the best, spend heartfelt hours every week investing in their client relationships. They commit to listening and learning something new about their clients. They show appreciation and constantly thank them for their business.

There's no better investment you can make than to invest in your clients.

Your clients are your most valuable asset. Sales professionals understand and make daily deposits in their client's emotional bank account. They understand every investment they make in their clients, pays dividends now, next month and into the future.

Stop waiting for the next great sales lead or whatever magical mysterious event you think will occur, such as the "sales easy switch".

Start right now and invest in your clients.

INVEST AND COLLECT

In sales, investing in your clients and the relationships you have with them is one of the most rewarding investments you can make. These relationships will open up new doors and provide you with new opportunities that would have been unheard of otherwise.

I will leave you with this...

Without building your “relationship capital” with your clients then how can you keep a consistent, well flowing sales funnel?

Without investing in building deep meaningful connections with your clients then how can you expect to reap the benefits that relationship has to offer?

What will you do to keep off the relationship rollercoaster?

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I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.

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You can find more material inside Selling From The Heart.

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market. 

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedInTwitterFacebook and on my podcast by clicking on Selling from the Heart.

The Week in Copiers 15 Years Ago

You may have noticed I've changed the titles of these blog this week.  The slug was too long for Google thus the above will be the new format moving forward. 

Enjoy these great threads from 15 years ago, better times indeed

The Week in Copiers 15Years Ago

RICOH INTRODUCES IS760/IS760D IMAGE SCANNER
Guest ·
, management and output of documents. Ricoh’s line of document management devices include, color and black & white digital imaging systems, facsimile products, printers, scanners, digital duplicators and wide format engineering systems. Additionally, Ricoh offers a wide variety of document and printing solutions directly and through strategic alliances enhancing office productivity and document workflow. Ricoh’s document management software enhances workgroup collaboration and offers secure storage
Topic

Warranty on Ricoh copier parts

Guest ·
I have a customer that has a 2035s/p it's about 10 months old. They don't have a service contract. The Hard Drive blew! Their IT guy said on the hard drive there was a website where he keyed in the serial number of the blown hard and the website said...
Reply

Re: Color adjustment Savin 3224(B147 series)

Bill Knight ·
but the Savin can't. Again the Minolta is the better machine and the customer is not worried what extras the Savin comes with. They want the better print/copy quality. I did talk to the customer an informed them the the Minolta 3102 and it's variants from othe dealers is a discontinued item. The KyoceraMita sales person told the customer that this was a brand new box on the market and that they could get it at a special price. I informed them that it is at a special price because it is
Reply

Re: aficio 240 Scan Problem

bandit41076 ·
YES, GREAT! If NO, start checking all connections and boards. These include the video cable from 240 to computer, print control board in PC - try another port, and the interface board inside the 240. If all of these check out, and still no scanning, call Ricoh tech support.
Topic

Savin C2820 combine

Deanw ·
I want to use combine feature to copy on something in the bypass but whenever we select combine the bypass "grays out". Is there a way to make the bypass an available paper source for combine feature?
Reply

Re: Is anyone having problems with the 350/1035/2035 series?

Guest ·
I've been in copier biz since 1985 have seen LOTS of copiers come and go, some terrible (somebody mentioned the Ricoh 5560 the other day) some great (1022/1027,1015,2018,/551/700/1060/1075/2060/2075). ALL the new equipment is a billion times better than the equipment in the old days. A BILLION. Really , the Ricoh equipment line is amazing. That having been said, the series you speak of, with the cleaning assembly above the drum, is not a real clean running machine. Drums should go close to
Reply

Re: CL7000 Question

Jay ·
The IS100, IS200, and IS300e can be connected to the any of the Ricoh printers. The 300e is the usual choice for the CL7XXX because it can do 11X17 but any of them will work.
Topic

IR6000

John ·
Any Canon folks out there? Is the IR6000 still a new product or is it discontinued? What about service and selling price for a school type account? Thanks for any help. John
Reply

Re: Monthly volume????

Guest ·
This has also fustrated me at times: Average volume: What the copier can do reliably on a monthly basis. Max. Copy volume: What the copier can do in a crucnh situation, meaning a high months volume. Duty Cycle: No clue
Reply

Re: Color adjustment Savin 3224(B147 series)

Guest ·
What application are they printing from?
Reply

Re: DWG errors

Wideformatguy ·
In addition to printing DWG's from AutoCAD, native DWG files are supported as part of a job set using Plotclient WIN. A full seat of AutoCAD installed on the Plotbase Server is required to support the Plotclient WIN workflow. As Bandit41076 points out, you can also get more info by right clicking on the job in the history line. Make sure your AutoCAD version that's loaded on the Server is as least as recent as the DWG file creation version.
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Re: Help! IS100e

Guest ·
I agree wih the comments above but also you need to specify the Username correctly as well. Should be: PC_IP_Address\Username Regards
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Re: Help! IS100e

v-tec ·
The issues were Window components and firewall. The IT person did not want to change these settings. When changed, everything worked great. These are the REAL LIFE situations that we service reps encounter every time we need to connect one of our products. Sales sells it, and the buyer, buys it. Nether know how to connect it, or what’s involved.
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Re: Upgrade AP3800CMF's with what?

Flying_birdman ·
Canon IR C3220...just kidding. I have found the 2238 series to be very good. Even better copy quality from the glass than the Canon.
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Re: Leads in Utah

Boston Mike ·
Avinti, Inc. http://www.avinti.com WHAT IT DOES It designs applications that eliminate known and unknown email-based viruses from corporate networks. EVENT 06-01-2005-An undisclosed additional Series B investment from Symantec Corporation OPPORTUNITIES potential opportunity to provide... - products and services to support a field sales force - tools and services for product development activities - marketing services to support commercialization of its new product - products and services to
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Re: Warranty on Ricoh copier parts

Darren .... ·
I doubt it directly from Ricoh. Most Hard Drive manufacturers cover the hard drive anywhere from 1 to 3 years. You have to go directly to them for that. I did years ago when a hard drive failed on an AF450. It depends on the manufacture and if it was originally purchased by Ricoh and shipped to Singapore or Taiwan, this might have an impact on whether the Mfg will ship a warranty replacement to a different country.
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Re: Lease rate check

John ·
I would be curious to see what your rates are when you visit with GE. Our owner adds points to our rates from GE and our rate for a $10K-75K deal is .0306. Try selling the difference in lease price on a 50K deal when your competitor is using a .0274 rate.
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Re: Lease rate check

Guest ·
I will post them when I get through with my meetings tomorrow. We are on the hunt for other viable leasing companies to use. Who do you guys recommend??? Any word about this USXL (US Express leasing)??? Thanks
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Re: Lease rate check

Old Glory ·
more "Damaged in Shipping" charges, no more "We didn't get the Cancelation Letter in time" etc. You will also gain easy early upgrades and increased profit opportunities at the back end. My company pays salesreps extra to use Clune because they save so much time and money from not having to deal with "the other" leasing companies as much. I have no relationship with this company except that of being one of their customers but I believe in them so much that I would be willing to field any calls
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Re: Lease rate check

Guest ·
We at Clune & Company believe in honest and hassle free leasing for both the vendor and the customer. We don't believe in hidden anything! If you are looking for a new leasing company give us a try today. 800-862-6633 or sales@clune.net
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Re: (4) Ricoh 105's w/ TRSystems MX front end vs. Xerox Neuvera and Canon IR110

Guest ·
I have been able to print on Mylar tabs from drawer 4 or 5 only with the tab sheet holder. Test the brand of mylar you are using to make sure its in spec and will work. I would make sure the Micropress is beefed up to the max to drive 4 and contact EFI directly to have a TR expert come in for the install (the times I've done micropress/4105 there is always soething that comes up in the 12th hour and they need to have someone from Phoenix support working with your guys or their expert to get it
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Re: Savin C2820 combine

Neal ·
it will not work if you are making copies, however, it will work if you are printing using the RPCS driver
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Monthly volume????

Anders And ·
Is there anybody out there who can explain the the difference between: Average copy volume Max. copy volume Duty cycle for Ricoh products. Duty for 3228 is 200K/month. Unit lift is 3.000K Does that mean that you can run 200K pr. month for 15 month? I dont think so... And then there is color ratio!
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Is anyone having problems with the 350/1035/2035 series?

Ted ·
We want to know if anyone is experiencing the same problems we have been for years with the 350/450; 1035/1045 & 2035/2045 series. Our techs say these machines are horrible with dusting (i.e. toner everywhere), drums not lasting for anywhere close to full life,, develpoer not lasting anywhere close to full life, and the machines not going reliably from PM to PM. An old service guy from Ricoh (who is no longer there) told us that these machines do have a problem. But Ricoh's offical answer is
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Cats use fax as toilet, spark house fire

Guest ·
Cats use fax as toilet, spark house fire TOKYO (Reuters) - Two kittens picked the wrong place to relieve themselves when they urinated on a fax machine, sparking a fire that extensively damaged their Japanese owner's house. Investigators in the western city of Kobe have concluded that the fire in January was caused by a spark generated when the urine soaked the machine's electrical printing mechanism. The fire damaged the kitchen and living room before it was put out by the house's owner, who
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Help w/UNIX

Guest ·
I have a customer using HP Unix, they want to connect a 2022SP. The purpose is to move the three part forms from the Dot matrix printer to the Aficio 2022. I was asked if we can add a staple to stapler to our device. Can we? Is there a way to make this work that when the three forms print, they can then be atapled. Do we need to use BrightQ? Thanx Art

COVID19 "Remote Working" Day Fifty-Eight of Sales

Sales Journal Day 58

Yay,  it's Friday and today was a good way to end the week, not the great way that I had hoped but we can't have everything our way.  Not getting those things that we want will keep us on the path to the finish line.

I had a bunch of items that needed to be completed before my 11AM appointment with a net new account. I was working by 7AM this morning working on developing a side by side comparison for the client.  I took 6 key features that the client stated they had to have, put them in the spreadsheet and low and behold my MFP is tops on the list.  My side by side would include those models of MFP's that I think the other sales people will offer.  For me it would be logical models to offer based on the clients needs.  

I learned many years ago that what I think is the right choice may not be what the competition is thinking.  I can remember losing deals because I proposed what I thought was the right device and got smoked a few times because I didn't check out what other models might meet the clients needs.  In some cases the competition went higher and some lower specs, in any event I tipped my hat because to those sales people because they did a better job.  I learned my lesson the hard way many years ago by losing those deals like those.

Today I put some feelers to our Print4Pay Hotel members and received the data I was looking for.  At this point I feel more comfortable with the device I selected even if the competition goes lower or higher.

The 11AM meeting went very well today.  I don't think it's an opportunity to close next week just because of the logistic issues with the prospect.  I'm hoping but hope can't make the funnel for next week.

I did receive another order today and that was for the pre-owned wide format for a net new client.  I've been on this trail for the better part of two years. 

I made all of my calls early in the day and by days end I did not hear back from the two other opportunities.  I'll be picking these back up on Tuesday and give it a day to let the ball travel and see if I get those calls on Monday.

Numbers for this week were $26K which is a decent week.  Going into next week I'm only seeing $22K for those two opps that I've mentioned all week.  Looks like most of next week will be spent in trying to build some additional opportunities. I've got a lot in my funnel, however most are stalled because of COVID. 

When your funnel is stalled and you find your self waiting for things to happen is when you fail.  Losers wait for things to happen, and I've learned the hard way.  After many years you just know when it's time to get to prospecting more than normal. Winners make things happen.

At this point in the month there are 12 selling days left.  I like to think of it now as I still have more than 50% of the month left to make things happen.

-=Good Selling=-

The Week in Copiers 10 Years Ago

Thank you for Fridays! Our blessed Governor extended the health emergency for another 30 days. That also includes his "stay at home mandate".  I'm really tired of this looks like I will get up to 87 blogs about selling in the corona virus now.

Enjoy these threads from 10 years ago this week!

Konica Minolta Canada Launches Advertising Campaign to Promote bizhub 423 Series and

GUEST · 
) Ltd. delivers world-class service through its extensive network of direct sales offices and authorized dealers throughout Canada. Konica Minolta is a leader in advanced imaging and networking technologies bringing together advances in security, print quality, and network integration via its award-winning line of bizhub® multifunction products (MFPs); bizhub® PRO production printing systems; magicolor® desktop colour-laser printers and all-in-ones; and pagepro™ monochrome desktop laser printers and
TOPIC

Des Plaines Office Equipment snaps up Kee

GUEST · 
corporate headquarters at 1020 Bonaventure Ave. Miceli said the he took an interest Kee Business Systems -- which sells and services copiers, printers and fax machines and was established in 1957 -- because it had a strong presence in the Chicago area and dealt in Konica Minolta products, a new offering for DPOE. DPOE's other acquisitions: -- Chicago-based ABM Office Equipment, a $3 million, 35-year old independent company specializing in office/document equipment including CopyStar, Xerox and
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Kiwi named Konica's best salesman

GUEST · 
Kiwi named Konica's best salesman By Gavin Ogden, Monday, 14th June, 2010 Konica Minolta's New Zealand Account Manager Gavin Bethwaite has been named the company's top global salesperson from over 1000 people across Australia, Asia, Africa, South America and the Middle East. Bethwaite was picked for total colour sales of colour multifunctional printers over the last 12 months. His colleague Daniel Marshall was also named the number two global salesperson. Konica Minolta General Manager, Warwick
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Kyocera Mita America Expands Award Winning Lineup of ECOSYS Black & White Desktop Pri

GUEST · 
network environment. A Hi-Speed USB 2.0 Interface is also available for easy, direct connection to an end user's workstation. A front mounted USB Host printing slot provides mobile users access to files they want to print directly on the printer from a USB memory card. Users can navigate through three folder levels, as well as selecting the number of prints directly from the LCD operation panel. Supported file formats include PDF, XPS, TIFF and JPG. The FS-1370DN offers advanced capabilities for
TOPIC

Ricoh MPC 6000 "Color Print Control"

GUEST · 
Is there a way "out of the box" to control color printing from various users on the network. I thought there was however I can't seem to put my finger on it, please help!
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IDC names Ricoh top managed print services player

GUEST · 
IDC names Ricoh top managed print services player 10.06.2010 Digital office provider Ricoh has been listed as a leading managed print services provider in the 2010 MarketScape MPS report by IDC. Ricoh received high scores for its successful managed document services (MDS) offerings and combined strengths in the MPS market. “Together, Ricoh and IKON bring an overall strategic road map and current functional capabilities that reflect a deep understanding and well thought out set of offerings to
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XEROX COPIER MAINTENANCE

GUEST · 
Jun 15, 2010 (FedBizOpps via COMTEX) -- NOTICE TYPE: Combine Solicitation DATE POSTED: 14-JUN-10 AGENCY: Department of Health and Human Services OFFICE ADDRESS: Department of Health and Human Services; Food and Drug Administration; Office of Acquisitions and Grants Services; NCTR-50 RM422 HFT-320 Jefferson AR 72079 SUBJECT: XEROX COPIER MAINTENANCE CLASSIFICATION CODE: J - Maintenance, repair & rebuilding of equipment SOLICITATION NUMBER: 10-223-SOL-00209 CONTACT: Regina R. Williams, Contract
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Toshiba Partners With Preo on Print Management Tools

GUEST · 
Preo’s Printelligence™ MPS Solution Helps Businesses Effortlessly and Effectively Manage Print Behavior, Save Significant Printing Costs and Reduce Their Environmental Impact Toshiba America Business Solutions Inc. (TABS), an industry-leader in MPS, and Preo Software Inc., the market leader in Print Knowledge Management Systems, today announced a strategic agreement, under which TABS will market Preo’s Printelligence™ MPS solution throughout the United States, Mexico, Central and South America
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Central Business Systems Recognized for Providing Superior Customer Service

GUEST · 
providing quality customer service. Now, over 60 years later, the company provides customized solutions through partnerships with many of the top office equipment manufacturers in the world, including Sharp, HP, Lexmark and Konica Minolta. Central is the largest independent Sharp dealer and one of the largest independent Konica Minolta dealers on Long Island. Year after year, Central has been the recipient of Konica Minolta Corp.’s prestigious Protech Service Award for attaining its highest
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Print Audit® to Sponsor Female Student Through Scholarship ProgramSponsorship with ch

GUEST · 
$150 million in printing and photocopying expenses while saving an estimated 190,000 trees a year. Print Audit has offices located in the United Kingdom, South Africa, Australia, Brazil, Canada and the United States. For more information on Print Audit, please contact: Angela Onstine 1.877.412.8348 pr@printaudit.com www.printaudit.com Facebook: http://www.printaudit.com/facebook Twitter: http://www.twitter.com/PrintAudit Outside of North America, please contact: Print Audit - Europe +44(0)1483
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Xerox Names Kevin Warren President of U.S. Solutions Group

 · 
Xerox Names Kevin Warren President of U.S. Solutions Group Thursday, June 10, 2010 Press release from the issuing company NORWALK, Conn. – Xerox Corporation today announced the appointment of Kevin M. Warren as president of the U.S. Solutions Group. Since 2007, Warren has served as chairman, president and chief executive officer of Xerox Canada. He moves to the United States to lead Xerox's direct sales force that markets and sells Xerox systems and services across the country. He replaces
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Oki holds key to hotel savings

GUEST · 
in Northern Ireland, Seamus Mullan, said putting the a service in place involved identifying the most suitable and efficient energy saving printing technologies and renewing most of the group's printers to reduce down time. Mullan notes that the benefits of a managed print service allied with modern technology include lower energy bills and fixed and transparent quarterly charge over three years. The hotel group's MD, Howard Hastings, said: "I was surprised to learn that our business was
TOPIC

First Cloud Printing Solution For Android SmartPhones Expands

GUEST · 
, flexible cloud printing via the PrintPOD mobile print network. Through the PrintPOD mobile print network, GlobalPrint enables cloud printing in public spaces. Now users can send any document on their Android SmartPhone to the PrintPOD network, and print the output from any PrintPOD-enabled printer or kiosk. Android Selected to Reach More Customers “We chose Android because of the opportunity to serve more customers,” said Joe Mislinski, CEO of GlobalPrint Systems. “Android recently eclipsed
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FMAudit makes technological breakthrough

GUEST · 
inserting the key into a USB port on any computer on the client's network, the application finds all of the networked printers and MFPs and stores the data on the USB key. The data can then be retrieved from another computer and imported into the central server. Roth says the foundation of selling managed print services contracts is understanding total cost of ownership (TCO). “FMAudit makes this easy, with TCO reporting that cross-references a database of over 18 000 devices and their operation
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Document Management Roll-up: Office Web Apps Is Out, HP Connects Printers to the Clou

GUEST · 
printing Manage print tasks from the HP ePrintCenter, an online hub It works by giving each printer its own email address so designated users can use their smartphone, tablet or laptop to print remotely without using drivers. As the new abilities only work with ePrint-capable printers, HP has also launched a new line of compatible printers that range in price from US$ 99 to US $ 299. HP plans to add a web connection to all its laser and inkjet printers over time and said it expects to sell “tens
TOPIC

Canon USA Awarded 40.3 million dollar deal!

GUEST · 
This came across my "in" box today, Whoa 40.3 mil, nice sale for someone eh! Solicitation Number: TIRNO-09-R-00001 Notice Type: Award Notice Contract Award Date: June 8, 2010 Contract Award Number: TIRNO-10-D-00012 Contract Award Dollar Amount: $40,386,180.00 Contractor Awarded Name: CANON U.S.A,, INC. Contractor Awarded Address: 2110 Washington Boulevard, Suite 500 Arlington, Virginia 22204 United States Synopsis: Added: Jun 09, 2010 7:07 am Contracting Office Address: 6009 Oxon Hill Road
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74--COPIER MAINTENANCE

GUEST · 
Solicitation Number: W26XLE01170001 Notice Type: Combined Synopsis/Solicitation Synopsis: Added: Jun 09, 2010 4:16 pm Modified: Jun 10, 2010 1:35 pmTrack Changes AMENDMENT NOTICE: This is a combined synopsis/solicitation for commercial items prepared...
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Re: Print quality issues with Adobe In Design

GUEST · 
Hi there...Have you tried callibrating the machine- or perhaps a Fiery is needed in his environment. I would also not print from PCL on any Ricoh colour device, but rather the unique RPCS printer driver that Ricoh have on their units. It spools quicker/ quality superior too. Hope this helps.
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PANTONE PLUS for color MFP

GUEST · 
Dear all: We would like to inform you that PANTONE announced a comprehensive upgrade to the PANTONE matching system on May 10, 2010. This new generation is called ‘’THE PANTONE PLUS SERIES’’ and 244 new colors will be added and almost every product in Pantone graphic arts/printing portfolio will be refreshed and updated. This is officially announced through website of PANTONE (http://www.pantone.com/pages/M...x?ca=75&pg=20730) and following White Paper & FAQ provide you
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Paradigm Imaging’s imagePRO Ci40 available with ISIS Driver

GUEST · 
PARADIGM IMAGING GROUP 1590 METRO DRIVE #116 COSTA MESA, CA 92626 FOR IMMEDIATE RELEASE Contact: Jane Napolitano Email: jane@paradigmimaging.com Web site: http://www.SCANtopia.com Paradigm Imaging’s imagePRO Ci40 available with ISIS Driver Costa Mesa, CA – June 14, 2010 – Paradigm Imaging Group, a leading distributor of large-format scanning and printing solutions, announces the availability of a certified ISIS (Image and Scanner Interface Specification) driver for the award-winning imagePRO
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Re: Around the World with Xerox

GUEST · 
Testing concluded this evening for the Ducati Xerox team and riders Noriyuki Haga, Michel Fabrizio and Troy Bayliss. The three-day test session took place on Thursday, Sunday and today, with the first two days of testing coinciding with the first and last day of World Ducati Week, allowing the huge crowds of Ducatisti to witness an official testing session first hand. Noriyuki and Michel were on track on their factory 1198 bikes while Troy Bayliss, testing for the second time this season, rode
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Re: Ricoh MPC 6000 "Color Print Control"

 · 
FWIW: Printer Bit Switch #8 Bit 3- PCL/PS allow BW jobs to print without requiring User Code. 1= Enable (note its not for RPCS)
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Re: Ricoh MPC 6000 "Color Print Control"

GUEST · 
admim wants color to be available for them to print and turn off color from every other PC. They had defaulted the drivers to black, however users changed them back to color.
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Re: Ricoh MPC 6000 "Color Print Control"

 · 
quote: Originally posted by Art Post: admim wants color to be available for them to print and turn off color from every other PC. Maybe I'm missing something here, but in this scenario, we usually turn on user codes only for color and then set up one code and give that to the admin. Users can copy and print in B&W all day with no codes, but cannot copy/print in color without the code.
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Océ enables Swiss Post Solutions to create personalized color services for customers

GUEST · 
Océ enables Swiss Post Solutions to create personalized color services for customers IT services provider upgrades transaction statement printing systems Trumbull, CT -- June 8, 2010 – Océ, an international leader in document management, today announced that Swiss Post Solutions will deploy an Océ JetStream® 1000 full-color inkjet printer to create personalized color communications for business customers. The company sees significant growth opportunities in providing these transaction
TOPIC

smb scanning and 2008 SBS

 · 
I'm trying to get a Savin C2525 to scan to a Windows 2008 Small Business Server and having no luck. I called tech support today and they told me you couldn't scan to a domain controller. What are they talking about? I've been scanning to dc for over 5 years. Next, they told me when you browsed from the mfp you had to put a path in before you would see anything. That's not true either. I can ping the server, but cannot see it when I browse from a pc or the mfp. However, if I put in the path or
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Océnomics Microsite Wins Prestigious Interactive Media Award

GUEST · 
marketing campaign specific to our industry using contemporary media as part of an integrated communications approach. Although we are a printer company, we understand that a total integrated marketing campaign must include all the tools available today. This is what our customers want, and this award shows we understand how to structure a successful integrated marketing effort combining both print and other media.” “Océ has a powerful economic value proposition to provide to its customers. This

Top Ten IT Leads for May 2020

Top Ten IT Leads for May 2020

For the past 10 years we've been posting leads for copier dealers and sales people.  All of then are solid leads since they are for colleges, universities, non-profits, municipalities, State agencies, county agencies and board of educations.

Just about three months we started posting leads for IT services on our forums. As more dealers are adding IT services to their stack we hope to provide additional value to them with these leads from across the United States.

Lead for Information Technology Services in North Carolina

Lead for Information Technology Services in Pennsylvania

Lead for Managed IT Services in Kentucky

Lead for IT Services in Ohio

Lead for Risk Assessment in Mississippi 

Lead for Information Technology Services in Ohio

Lead for Information Technology Services in New York

Lead for Information Technology Services in New Jersey

Lead for IT Services in Rhode Island 

Lead for IT services in California 



-=Good Selling=-

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