MFP Copier Blog
COVID19 "Remote Working" Day One Hundred of Selling
COVID19 "Remote Working" Day One Hundred of Selling
The thought of 100 business days working remote didn't cross my mind today until I received an email from Tim (Veep of Sales) with a congratulations of hitting the 100 day mark. In ten more days we'll hit the 5 month mark and at least here in NJ there is no end in sight. Yay for 100 days!
Yesterday we were hit with a tropical storm Isaias in Jersey. I live right at the coast, the ocean is a mere 10 minute walk. I was sure we would get hammered with heavy wind and rain. We had very little rain where I live however much of the state suffered with heavy winds. Downed trees, power poles, power lines and three tornado's were registered in the state. My house was fine and we lost power three times yesterday for maybe a half hour at a time. By 4PM the storm was gone, we had power, AC and a bit of a mess in my yard.
Three years ago a bird must have dropped a grape in my yard and that was beginning of my grape vine that I've nurtured for three years. It takes roughly three years for a grape vine to start producing fruit. Well my grape vine was enormous and the grapes were plenty. I read an article on the weekend and guessed that my grapes should ripen in the next 30 days or so. Isaias wiped them out, tore the trellis out of the ground and snapped the main vine at the base. Oh such a bad day for the grapes.
I had two appointments today and I'm glad I did because cell service was non-existent if you had to make a local call. My thinking is that much of the power was cut off to the cell towers and the towers that were in use could not handle the date.
That first appointment was with the net new client that just purchased their scond production device from us in 3 months. I had to be on-site with my Dealer TSC from Ricoh. Might was well bring the big guns and I'm glad I did. We were there to help with workflow for the one device. Seems the workflow is centered around and older program that only runs on windows XP. I was kind stunned when I heard that. We offered some suggestions, spoke about technology and after almost three hours we had developed interest in a Fiery controller and Digital Store Front. That made the day worth the effort because the client is having pain with the existing workflow and sooner or later Windows XP and that software package will not work. Maybe another case of being at the right place at the right time. When the second device is installed we will have added 1M net new clicks a month.
I had to reschedule my 2PM appointment because we ran so late with this appointment. I wanted to get back to my office so I could have a shot at hitting my 50 touches today (email, inmail or phone call). I decided to take a different way home because of potential shore traffic that was piled up earlier in the day. Figured I would take a short cut, the shortcut didn't work and I finally arrived back at my home office by 4PM. Every road I took had downed trees, downed wires and road closures. It was a mess.
I managed only 20 touches today, however I was able to schedule two appointments. One for later this week and another scheduled for after Labor Day.
So far I'm still at zero revenue for the week and odds are in my favor to finish at zero for the week. Tomorrow is another day and that means "another day another dollar"
-=Good Selling=-
Looking for work!
Hi Guys,
I am putting this out there to broaden my job search network. I have a profile on ZipRecruiter.com and LinkedIn.com. If you know a Dealer or Branch or Vendor in the New England Marketplace that needs a top Sales Engineer, Solutions Analyst, Systems Engineer, of Director to manage one of these Groups could you please pass along my name & email? I would also be open to doing remote work and some (50%) travel outside of New England. I have 34 Years experience in this industry that we love (most of the time). My "TheConnectedCopier" blog will tell you all you need to know about me. See The Connected Copier Blog (click the link) I appreciate any help from the professionals in this group. I am doing OK financially but REALLY miss the work. Additionally for those of you who know me or even know me through my posts here and / or my blog can you give me a recommendation or Endorsement on Click here for ZipRecruiter or Click Here for LinkedIn.
Thanks for your help!
Vince McHugh
DocuWare Offers Screening eForm for Businesses Entering COVID-19 Return to Work Phase
DocuWare Offers Screening eForm for Businesses Entering COVID-19 Return to Work Phase
~eForm provides contactless and compliant visitor and employee check-in/check-out~
New Windsor NY, August 4, 2020 – DocuWare, provider of cloud solutions for document management and workflow automation, announces a new eform and workflow to support US businesses in the COVID-19 return to work phase.
DocuWare’s COVID-19 screening eform was first developed for internal use as a contactless and easy process to screen employees returning to work at the company’s New York headquarters. DocuWare now offers this safe, time and labor-saving option to every DocuWare customer. Each eform can be customized and configured to any new or existing system and according to each company’s preferred screening process. It ensures compliance with Center for Disease Control (CDC) guidelines that advises all business to implement and update as necessary a plan that “is specific to your workplace.”
Screening of employees and visitors prior to granting access to any place of work is now mandatory in most states and an automated contactless workflow is the cost-efficient way to do it. The eform follows a simple, secure workflow to check-in and check-out employees or visitors. The whole process takes just minutes and to begin they simply use the camera on their mobile phone to scan the appropriate QR code posted outside the workplace.
The eform automatically downloads to their mobile device with the specific questions for that business. Once all questions have been answered, based on the responses submitted, the employee or visitor will immediately receive a message that admission to the building is granted or denied.
If access is denied, the organization they were trying to enter is notified via a DocuWare generated email.
If admission to the building is granted, a separate workflow is activated and a pre-appointed person from within the organization is notified by email that someone has been admitted. DocuWare has also added an optional configuration to record a temperature check. If the business requires a manual, in-person temperature check, an additional workflow is created to notify the business that someone has been granted admission and is awaiting a temperature check. Once the temperature is taken and noted, the eform is stamped and the person can enter the main office area.
DocuWare’s automated screening process enables an even faster check-out process. The employee or visitor scans the appropriate QR check-out code, inserts their name, clicks the submit button and are checked out immediately and can leave the building. Their check-out time and date are noted in the system. DocuWare safely archives information on who entered and exited the building, along with date, time, email contact and, if they were a visitor, who they visited.
To implement and configure a customizable COVID-19 screening eform and workflow for your workplace, please contact your Authorized DocuWare Partner or DocuWare’s Professional Services team.
* * * * * * *
About DocuWare
Headquartered in Germany & the US, DocuWare provides document management and workflow automation solutions in the cloud. DocuWare has helped 14,000 customers across 90 countries simplify their work through digitizing, automating and transforming key processes.
For More Information Contact:
DocuWare Corporation
Samina Sabir
Communications Director
4 Crotty Lane, Suite 200 , New Windsor, NY 12553
845-253-6784
Samina.Sabir@docuware.com
The Postman
I finally found this movie, bought it from Amazon just to record this 45 second clip. Enjoy
COVID19 "Remote Working" Day Ninety-Eight of Selling
COVID19 "Remote Working" Day Ninety-Eight of Selling Copiers
One of my goals for Friday was to make sure that I reached my goal of contacting twenty-five businesses. The plan was to get them all done in the morning since I had I thought my afternoon would be spent with one appointment and the writing of the large net new order for $58K.
Just about Noon I received an email from my VP about that potential order. I responded with "I'm being patient", he responded with "don't be patient after 1PM". It was about 1PM when I emailed the client and asked about the signed documents. It was thirty minutes later when the response came, "I completely forgot, will head back to the office and get them to you". Whew! Okay I didn't think that was going to happen. Two PM turned to three PM and three wen to four PM and there was still no documents. I sent off another email with "documents?".
It was about five thirty PM when I called it a day and still didn't have the signed documents for the order. I felt ****ty because we have this thing at the end of each week where all of the sales peeps post their numbers and it's shared with our team. Mine was shared at $15K for the week. Hey, not a bad week but not what I had hoped for. Yup I was down in dumps an could only think about what else could I had done to bring that order home this week.
Six PM means it's dinner time for in our house and each night there's 5 of us for dinner. I finished dinner early and retired to our den to watch some news. Of course I checked my phone to see if there was anything interesting. Facebook, Instagram, Linkedin and then my emails. I had an email from my client that he had been super busy, he apologized and stated I'll get them to you in 30 minutes. Of course I responded with one word, "thank you". Thirty minutes and nothing, 7PM and still nothing. I thought that next week will be a good week.
It was 7:18 when I received the email with the signed documents! Yay! I sent off a message to my VP that we did it! Finally the week was over and it ended on a high note. In the ensuing email chain notifying all of the order, that we found out that we broke a record for revenue in a weekly time frame. Yes, it was a good week!
It's Monday evening about 5:45PM. Much of my day was spent processing the order and following up on other action items that I had ear marked for today. I had one appointment for tomorrow that I had to reschedule because of the impending tropical storm or hurricane that we may have tomorrow. Living at the coast is no fun for hurricanes, nor'easters or tropical storms. Tonight will be spend securing the all items in the yard and making sure every window and door is tight.
Not sure what tomorrow will bring in the way of weather but I do know what the forecast will be for prospecting. I'm putting another 50 on my plate for the day and there should be no interruptions unless we lose power.
Our month closes on the 24th of this month. I have three weeks to add to my total. When I received the order on Friday my first thought was can I repeat May? That's a tall task because I'm lucky if see $20K for the next three weeks. But that's okay because I've never been shy of prospecting, the prospecting never ends.
-=Good Selling-=
The Week in Copiers Fifteen Years Ago This Week In 2015
The Week in Copiers Fifteen Years Ago This Week In 2015, the First Week in August
Will be an interested week for me. I have a forecast of Zero for this week. I have $72K in for August and all I can think about is replicating May for $200K in revenue again.
Enjoy the threads from fifteen years ago this week! Wow I must have been on vacation with all the threads below! LOL
Service Rate on Aficio 2090/Savin 4090
Re: Service Rate on Aficio 2090/Savin 4090
Re: Scanning problem with win2003 small business server
Re: 551 CQ
Re: DocuTech question
Re: Win XP Command Workstation Problem
Just on my mind
The Document Imaging Channel's Customers Are Already Using Options
With the financials for the quarter ending June now reported. The harsh realities of sub 30% declines in revenues, and evaporation of profits have opened the window into the Document Imaging Channel's future.
The Channel's leaders have experienced what massive declines in service revenues look like firsthand. They can also visualize how the deep dips in hardware revenue will challenge the sales structure, along with the channel's entire go to market business model.
One can easily visualize that even as the industry returns to a post virus world, the revenue will continue eroding as service volumes continuing declining, and the lower cost A4 hardware replaces A3. The A4 momentum will erode the A3 placements in record numbers over the next few years.
For decades, print equipment manufacturers relied heavily on the Document Imaging Channel's dedicated resellers to sell, supply, and service print/copier equipment to its SMB and Enterprise end-user customers.
Of course, there are alternatives for end-users to acquire print equipment, supplies, and services outside the Document Imaging Channel. These alternative actors have been delivering the future of print for over a decade. These alternative providers will gain substantial market share as the industry consolidates and realigns its supply chain to equalize supply and demand.
Alternative providers such as IT Vars, Office Products Resellers, Managed IT Service providers, brick and mortar retailers as Staples and Office Depot, and of course, Amazon. Does anyone in The Document Imaging Channel believe that Amazon didn't sell any of its customers, both print hardware and supplies, in the last few months? They did, and they have been for a decade, along with all those others mentioned. There are billions of dollars in print equipment, supplies, and services delivered to end-users through these alternative actors in the supply chain.
The Document Imaging Channel is rapidly becoming out of alignment with its end-users. The commoditization of any product or service is caused when its end-users accept that the lower price aligns closer to how they value the means to their desired outcome.
The industry's end-users will determine the industry's value. Anytime some of the industry's actors double down on delivering to end-users out of alignment in value; Other actors in the supply chain will seize the moment to add those customers to their portfolios.
Ironically for over a decade, we watched some in the supply chain focus on getting the alternative providers to deliver in the ways of The Document Imaging Channel. I think about the obsessions to provide all printers their supplies, and services through a contracted means MPS as example.
Today we realize there are millions of devices, supplies, and services delivered outside contracts. The alternative providers were emulating what many more customers will do as the deliverable continues to shift from A3 to A4.
Pre-Virus, being out of alignment by a lack of understanding or misunderstanding from customers, had a longer tenure. However, once end-user awareness gains momentum being out of value alignment with them will be crippling. The Pandemic is and continues to bring that awareness to bear.
The End-users of The Document Imaging Channel will not remain customers through an outdated means just because its actors insist, they do. The majority of the Document Imaging Channel's End-users will instead align with those who deliver through a means which aligns in expectations based on market realities.
Here are some coming changes caused by End-users the industry must prepare to address quickly.
First, The manufacturer's direct business model is extremely vulnerable to extinction. Unless it goes through a massive overhaul and must deliver additional services just as the dealers must. A manufacturer's cost to maintain a direct to an end-user business model built to sell products and its services based on growth cannot survive as their products and services sold are rapidly declining in cost while commoditizing.
The A4 Printers and MFPs will replace a massive population of A3 equipment. The industry's actors must get past arguing against this reality.
Leasing and contracted A3 equipment with services will shrink dramatically as more end-users purchase much less expensive A4 through a transactional method. The practice of premature buyouts and contracts designed to keep the mystery of the margin are fading fast.
The Business Color A3 MFP will not be required in ways of the past as more information is consumed behind glass, and as business processes demand less hard copy color. Think about all the churches who have not printed their bulletin over the last six months instead they posted them online.
The B/W MFPs will also be reduced in quantity and replaced with print-only devices as end-users reduce in need to input paper as a business process function. Today's business processes are eliminating scanning and faxing. Think of all the documents which were once printed just to be signed and scanned as an example.
Both SMB and Enterprises will shrink and eliminate their populations of walk-up MFPs as the WFH movement increases.
Enterprises and SMB organizations continue ramping up digital processes, keeping the structure to information digital and cloud-based, replacing paper-based input, and output. The need for paper-based business processes will still exist. The only question is, at what level will it decline from those per-virus volumes?
The WFH user will purchase sub 300.00 MFP's, and there will be no excitement or movement from end-users either enterprise or SMB to provide any MPS programs to these WFH workers. Yes, of course, there will be applications, but one-offs are not a scalable deliverable.
My friends, the convergence of reseller channels, and providers' consolidation through all the supply chain. Will cause significant shifts to all resellers that deliver services and products to both the SMB and Enterprise End-users.
The Document Imaging Channel must replace the declines of print and its services with diversification or completely realign to deliver print equipment and its services in a much less expensive way. As the vast populations of walk up A3 devices are eliminated what remains will not sustain the Document Imaging Channel dealer in the comfort of their pre-virus circumstances.
Those who can replace the mindsets to save something with mindsets to create something different in ways that align with the end user's expectations will win.
"Status quo is the killer of all that will be invented."
CEO/Founder TEASRA, The Innovation Channel, and Host of The End of The Day With Ray! https://www.endofthedaywithray.com/
Ray Stasieczko
The Week in Copiers Ten Years Ago This Week In 2010
The Week in Copiers Ten Years Ago This Week In 2010, The First Week in August
What's in store for me this week? Still dealing with Corona Virus, New Jersey closed and a Hurricane coming up the coast. Forgot to mention a forecast of zero for this week.
Enjoy these threads from ten years ago this week!
Canon Copiers Advancing the Frontiers of Digital Printing – Three New imagePRESS Digi
How managed print services (MPS) can add efficiency and streamline operations
Ricoh Green Reports Spell Success in the Educational Market
DocuSource Partners with Ricoh
CANON NAMED A LEADER IN LEADING ANALYST FIRM’S 2010 PRINTER/MFP MAGIC QUADRANT REPORT
MO City is soliciting sealed bids for a Copier/ Printer/Fax/Scanner Combo.
Did Anyone See this Published Anywhere?????
Océ Expands Color Opportunity with Canon imagePRESS Digital Color Press,
Nuance PDF Converter Enterprise 7 Delivers Time-Saving Innovations that Make It the S
Xerox 9201 ColorQube "Pricing on the Street"
Ricoh Canada Inc. and IKON Office Solutions Inc. Officially Amalgamate as Ricoh Canad
Recently Launched bizhub C35 Earns Best in Class Distinction from Wirth Consulting
Chester Heights Council OKs copier, developer’s contracts
Canon imageFORMULA ScanFront 300/300P Network Scanners Offer Businesses Digital Age F
ANNOUNCEMENT OF AWARDING RAYTHEON COMPANY FOR A 3 YEAR CONTRACT FOR COPIER MAINTENANC
RFP for A3 COLOUR LASERJET PRINTER in South Africa
New Color Copier Bid in Canada!
Lease Fourteen (14) Color Copiers,
KATUN® INTRODUCES UNIVERSAL KATUN® PERFORMANCE™ TONER FOR USE IN TOSHIBA E-STUDIO 520
OKI Printing Solutions Showcases ProColor Series at Fall Tradeshows
Industry Pundit and MPS Pro Ken Stewart Joins Photizo Group to Enrich Channel Resourc
State if Minnesota Copier Pricing Link
North Dakota Digital Color Copier
Re: Ricoh Canada Inc. and IKON Office Solutions Inc. Officially Amalgamate as Ricoh Canad
Re: Xerox 9201 ColorQube "Pricing on the Street"
Re: Canon 3480i Question
Re: Rumor has it.....
Re: Rumor has it.....
Re: Did Anyone See this Published Anywhere?????
DocuLex Launches Subscription-Based Managed Document Services
Need help with imageRUNNER C2550
Re: Mark Pollack Joins Konica Minolta!
Re: ANNOUNCEMENT OF AWARDING RAYTHEON COMPANY FOR A 3 YEAR CONTRACT FOR COPIER MAINTENANC
Re: MP4500 Serverless fax dilema!
Peter James
DWong
Re: Ricoh Wide Format Equals Skid Row
Re: Rumor has it.....
Re: Did Anyone See this Published Anywhere?????
Océ Supports Graphic Arts Market as Gold Sponsor of InterACT
HP TippingPoint Updates Zero Day Initiative Program to Improve Security for Clients
AlphaGraphics Stores Nationwide Utilize the Versatile OKI pro900 Digital Color Press
HP has been positioned as a “leader” in the latest Gartner “Magic Quadrant Report for
C2050 with KSV-21
The Week in Copiers 5 Years Ago This Week In 2015
The Week in Copiers 5 Years Ago This Week In 2015 First Week of August
Friday was a pretty good way to tend the week. At 7PM I received the docs for a net new order for $58K and added more than 1/2 million clicks a month! Woohoo!
Enjoy these great threads from 5 years ago this week!
Konica Minolta fosters collaboration with Cal Poly's Graphics Communications Program through donations of print engines and multi-channel marketing software
Leader of the Pack: Xerox Tops Quocirca Managed Print Services (MPS) Market Landscape Report for Sixth Year Running
Nearly 51% of enterprises plan to increase spend on managed print services
Label Print Technologies Installs Epson SurePress Digital Label Press to Deliver High-Quality Short-Run Labels
Budget Document Technology given 2015 Pro-Tech Service Award
Sharp exits the U.S. TV business
Four Reasons Why I'm SO Excited about Print Audit Insight Dashboard!!
Ricoh Canada Inc. Completes its Acquisition of Graycon Group Inc., a Leading IT Services Firm in Western Canada
3D Printing in Electronics Industry Will Thrive Following the Increased Range of Applications for 3D printing Through 2019: Technavio
Ricoh SP431DN Repositioning
How I Revolutionized my Sales Results, and you can too!
Becoming 3D Announces New Leasing Program for 3D Printers
Future of Mobile Printing
Many copiers needed in California
Re: Budget Document Technology given 2015 Pro-Tech Service Award
Open Disussion about Ricoh & The New Epson Wide Formats
How to Generate Excellent Content without Really Trying!
Mac slow printing
Supplies Network Announced as Sponsor For Exclusive Top 100 Summit
EPN
Commissioners approve wide format printer purchase
Canon IRC3300 Series
ClarkF
Panasonic’s Newest Workgroup Scanners Win Buyers Lab “Summer 2015 Pick Award”
Re: Mac slow printing
Re: Mac slow printing
Re: Anyone using Telemarketers in your office
Re: Anyone using Telemarketers in your office
David Helms
Anyone using Telemarketers in your office
A Selling A Selling From The Heart Professional Wages War Against Sales Whiners And Mediocrity The Heart Professional Wages War Against Sales Whiners And Mediocrity
"To be successful, you have to have your heart in your business and your business in your heart"
Thomas Watson, Sr.
Today’s selling environment is turbulent and full of turmoil. It's much more challenging and complex than ever before.
Is it me or has the gap widened between a sales rep and a sales professional?
Substance, sincerity and heart... where has it gone?
In uncertain and challenging times, sales professionals rise to the occasion. They recharge and reactivate their heart. Unfortunately, the opposite happens with sales reps. They whine, moan and groan as they beat themselves up with the mediocrity mallet.
According to the Urban Dictionary, whining can be defined as...
"Someone who won't stop complaining about everybody else, but yet gets mad when they hear other people complain. They usually pay more attention how other people make them feel than to what they are actually saying."
Sales whining and mediocrity is at an all-time high. The Centers for Disease Control and Prevention has put it on the "Watch" list as complaining by salespeople.
Why are some many in sales mediocre and afraid to think big?
A mediocre sales rep operates in a state of acceptance and works according to average standards, just getting by; barely making it. Operating with mediocrity creates a mindset that living in the comfort zone is acceptable.
Too many sales reps are comfortable living in mediocrity. They choose to follow in the footsteps taken by many other sales reps because they believe it provides a sense of security.
There are way too many sales reps out there who believe they are 'A' players but in actuality they are nothing more than 'C' players hiding inside an empty suit
A mediocre mindset prevents those from becoming the best version of themselves. They settle by following other like-minded sales reps down the same mediocre sales road, terrified of taking the steps towards loftier sales goals.
You can survive and get by operating with a mediocre mindset but you'll never thrive. You'll always be among the other "me too" sales reps.
A "me too" sales rep follows the other "me too" sales reps, mirroring and mimicking their every move; just like the pied piper. This keeps them all average as they suffer in togetherness through the same problems afflicting a majority of today's sales teams.
MEDIOCRITY & WHINING IS SAFE!
Taking a risk is scary. Within our sales lives, each one of us will face a risky decision. One can decide to take the risk, leading them down the road to betterment or avoid it, staying mediocre. When the time comes, many simply freeze, stopping dead in their tracks becoming afraid to go for what they desire, a better sales life.
When the going gets tough, whiners worry and weep.
It's the numbing of the mind that condemns one to mediocrity. Whenever you come across risk, search within your heart and go for it. This requires courage and resilience. Rest assured, you will survive and lead a fulfilling sales life.
Whiners look at external blame rather than internal responsibilities.
RISE UP & WAGE A WAR AGAINST MEDIOCRITY
A selling from the heart professional takes the art of professional selling seriously. They study the profession. They read, learn and continuously grow; nurturing their mind knowing it pays off in the long run. They understand the road to success takes time and patience.
They hold themselves accountable to never becoming mediocre.
Here are some truths you should know about a selling from the heart professional:
THEY PRACTICE THEIR SELLING SKILLS LIKE AN ATHLETE
A selling from the heart professional commits to a practice routine, just like that of professional athletes. They understand the process of developing their talents will have obstacles along the way. They embrace the challenge by getting better every day. They understand failure is another challenge, a roadblock to overcome.
They have a non-negotiable mindset. They consistently hone in their skills around prospecting, networking, asking great questions, uncovering their value, presenting their value, advancing their career and most importantly serving their clients.
Top athletes encourage feedback from their coaches, using it to focus on areas of improvement. The same can be said for a heartfelt sales professional.
A less successful sales rep will tend to dismiss, ignoring feedback and focus on the person providing it, rather than using it as an opportunity to reflect and grow. Does this sound all too familiar?
Stop whining and start working on your sales heart!
THEY DON'T CHASE THE SHINY SILVER BULLET TO SUCCESS
There's no one single thing that makes a great sales career, it's a bunch of little things done well, every single day. It's consistent prospecting, building a strategic network, gaining business knowledge, self-awareness, practicing the art of conversation and time management, to name a few.
I encourage you, stop looking for the one thing to propel you to greatness. Instead, focus on developing your personal and professional skills.
A heartfelt sales professional chases their potential with patience, purpose and passion. They understand their clients, their family and their career desperately need the best version of themselves.
Patience takes time and a conscious effort to master.
A professional understands impatience leads to their demise.
THEY SEEK TO SERVE NOT BE SERVED
The highest calling for a selling from the heart professional is to serve others. They understand serving the interests of others by helping them overcome challenges in order to achieve their goals is a satisfying way to live their sales life.
Life is truly lived through moments of service to our fellow human beings. These individuals find absolute joy and contentment in serving their clients.
Seek to be 'great', if you want to be 'successful', learn to become a servant. Stop selling…Start serving... Start being a leader of yourself.
- Servants seek to make themselves available to serve
- Servants seek to pay attention to others needs
- Servants seek to do every task with equal dedication
"Actions speak louder than words when serving with the heart"
LET'S PUT AN END TO MEDIOCRITY & WHINING
A mediocre sales rep easily gives up in their quest to become a heartfelt sales professional.
Why do they do this? It's because pursuing this lifestyle is lonely, hard work and often goes against the general opinions shared by other sales reps.
Being mediocre is the classic stick or twist. Are you going to hold on to what you have or take the gamble in search of more? All too often, sales reps stick with what they know because it's safe.
Success is exciting and so is failure. Mediocrity? Well that's a decision you need to make!
"The price of excellence is discipline. The cost of mediocrity is disappointment."
William Arthur Ward
I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.
Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.
You can find more material inside Selling From The Heart.
In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.
I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedIn, Twitter, Facebook and on my podcast by clicking on Selling from the Heart.
MSP & MSSP Industry Notes for August, 2020
MSP & MSSP Industry Notes
Sponsored by
ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling. We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.
Laserfiche Spark Invites Change-Makers to Reimagine the Digital Workplace
- Announced registration is open for Laserfiche Spark, a free video broadcast showcasing digital transformation tools and trends and the latest developments in Laserfiche software
- Under the theme "Be the Change," Laserfiche Spark will present strategies for innovating and adapting to new ways of working
- Laserfiche Spark will be broadcast twice on 19, 2020, from 10-11:30 a.m. EDTand from 2-3:30 p.m. PDT
New Hampshire's Department of Labor Partners with ImageSoft to Renovate 20-Year-Old ...
- Approximately 50 percent of the NH DOL staff are working remotely amidst the Coronavirus pandemic
- Currently in phase two of the discovery stage, the NH DOL is expected to be live with its digital OnBase solution in March 2021
Onix Achieves the Managed Services Provider Status in the Google Cloud Partner Advantage ...
- Announced that it has achieved the Managed Services Provider status in the Google Cloud Partner Advantage Program
- Headquartered in Lakewood, Ohio, Onix serves its customers with virtual teams in major metro areas, including Atlanta, Austin, San Francisco, Boston, Chicagoand New York. Onix also has Canadian offices in Toronto, Montreal and Ottawa
Trustwave Positioned as a Leader in Global Managed Security Services
- Announced that the company was named a Leader in the latest Forrester Research, Inc. evaluation of global managed security service providers
- The Forrester Wave™: Global Managed Security Services Providers (MSSPs), Q3 20201, included 15 vendors in the assessment who were evaluated on 26 individual criteria grouped into three high-level categories including current offering, strategy, and market presence
- The Trustwave Fusion platform, a cloud-based cybersecurity platform, serves as the cornerstone for the company's managed security services
- Trustwave (trustwave.com) is a cybersecurity and managed security services provider
Ascend Technologies Acquires Infogressive
- Announced its merger with Infogressive, Inc., a provider of cybersecurity solutions
- Transaction was facilitated by IT ExchangeNet(ITX), a leading mid-market mergers and acquisitions firm specializing in the sale of MSSPs, MSPs, and Microsoft channel partners
- The combined organizations will have over 150 U.S.-based technical and security professionals, with offices in Chicago, Illinois, and Lincoln, Nebraska
Offensive Security Acquires Open Source Security Training Project VulnHub
- Announced it has acquired open source security training resource hub VulnHub
- Acquisition is part of OffSec’s ongoing mission to provide practical training content to aspiring cybersecurity professionals
- VulnHub is an open source, continually updated catalog of IT assets that are legally hackable, breakable, and exploitable by design
- All VulnHub content will remain available for free in keeping with OffSec’s commitment to open source
Qualys Acquires Software Assets of Spell Security
- Announced it acquired the software assets of Spell Security, an endpoint detection and response start-up
- Further strengthens Qualys' security and threat research, advances endpoint behavior detection capabilities
- Spell Security employees have joined Qualys, including founder Rajesh Mony as CTO, Malware Detection Solutions
CSPi Technology Solutions Recognized on CRN's 2020 MSP500 List
- Announced today that CRN®, a brand of The Channel Company, has named it to its 2020 Managed Service Provider (MSP) 500 list in the Security 100 category.
- This annual list is divided into three categories: the MSP Pioneer 250 who are focused primarily on the SMB market; the MSP Elite 150, large data center-focused on- and off-premises; and the Managed Security 100 made up of off-premises-focused, cloud-based IT security services
- The full 2020 MSP500 can be viewed online at crn.com/msp500.
BDO Launches Athenagy™—The New Business Intelligence Platform for Managed Services
- Announced the launch of Athenagy™, its proprietary business intelligence platform for legal professionals
- Designed to integrate with a highly secure, customized Relativity®One environment
Xamin's Latest Whitepaper Urges Financial Institutions to Re-Shape Their Disaster Recovery and ...
- Announced today the availability of the final whitepaperin its five-part series, “Rise of the Remote Workforce: Don’t Forget About Business Continuity and Disaster Recovery
- Xamin’s latest whitepaper offers guidance on necessary components of DR/BC testing and planning, assesses the impact of the pandemic and evaluates potential scenarios to help financial institutions plan for the future
- HIPAA & Cybersecurity Update - Walmart was sued for allegedly violating California’s new data breach law, in regards to lack of proper security with a large amount of customers have their info exposed
- Walmart notified an unknown number of pharmacy customers that their PHI was
exposed after several of its California stores were looted by rioters
- Garmin, headquartered in Olathe, KS, announced it was hit by ransomware, which may
expose info of customers of its smartwatches and wearables
- ForgeRock 2020 Consumer Identity Breach Report:
- healthcare accounts for 51% of data breaches in 2020
- cost the healthcare industry nearly $18 billion
- each breached record costing about $429
- second most breached vertical proved to be banking/insurance/financial at 12%.
- Malwarebytes Security published report on malware:
- AveMaria is remote access Trojan available for purchase on Dark Web for
- $23/month
- NetWiredRC malware is used by Iranian sponsored hackers
- LokiBot uses stenography to hide malicious code inside images
- AZORult is being used in COVID-19 themed attacks
- Danabot has been used in malicious PowerPoint presentations
- US HealthCenter, headquartered in St. Thiensville, Wisconsin, notified an unknown number of patients that their PHI may have been exposed after email phishing attack
- Carbon Black Security reports that the Dark Web now has sites selling tax information of people in the U.S., charging anywhere from $50 to $10,000 for content lists
- Positive Technologies reports that 34% of all cyberattacks are ransomware driven during last 90 days
- VPNMentor reported that a group of free VPN apps exposed the private data of millions of users, after more than a terabyte of info was left open on the Internet.
- Tencent is reporting that hackers have created “BadPower” malware, that can infect the firmware of fast chargers (used by owners of laptops, smartphones, etc.) and cause them to overheat, melt components and even set devices on fire.
- Skybox Security report claims a 73% increase in new types of file-encryption malware/ransomware
- Diebold Nixdorf is warning users of its ATM machines that criminals are stealing money by connecting a black box to a USB port hidden behind the front of the machine.
- Federal judge approved a $117.5 million deal to resolve a lawsuit filed against Yahoo Corp. over a data breach that exposed info on 194 million users The law firm who was class counsel received $23 million for their efforts
- U.S. officials ordered the Chinese government to close a consulate office in Houston, TX claiming that it had people inside stealing intellectual property from unnamed companies and organizations in the U.S.
- Li Xiaoyu and Dong Jiazhi of China were both accused by US Department of Justice of working with Chinese government to hacking into organizations worldwide to steal COVID-19 vaccine information
- Joshua Polloso Epifaniou was extradited from the country of Cyprus to the U.S. to face charges of implementing ransomware attacks on organizations in Arizona and Georgia
- Montana Veterans Affairs Health Care System, headquartered in Fort Harrison, MT notified 1,501 patients that their PHI was exposed after malware attack
- Lorien Health Services, headquartered in Ellicott City, MD, notified 47,754 patients that their PHI was exposed after ransomware attack.
- Smartwatch and wearables maker Garmin, headquartered in Olathe, Kansas, has shut down several of its services on July 23 to deal with a ransomware attack that has encrypted its internal network and some production systems
- First American Financial Corp., headquartered in Santa Ana, CA, is being charged by the New York State Department of Financial Services regarding a breach that exposed 885 million records.
- Metropolitan Community Health Services/Agape Health Services of Washington, NC, has agreed to pay $25,000 to feds to settle HIPAA fines regarding breach of 1,263 patients’ PHI
- CSO (chief security officer) magazine published article about threat of hackers using RDP (MS Windows remote desktop protocol) to hack into systems. Hijack attempts involve attacker “resuming” disconnected RDP session. Hacker can get into device or system without having to steal the user’s credentials
- Skybox Security published report on discovered security vulnerabilities: First half of 2020 say a 34% increase in security vulnerability reports. Expected to reach 20,000 published vulnerabilities by end of 2020 (this includes vulnerabilities found in printers and MFPs)
- CaptainU, an online high school recruitment data, headquartered in Denver, CO, announced that its database has inadvertently exposed the info on nearly 1 million students across the U.S.
- University of Utah Health in Salt Lake City reported third reported email hack of the system this year affected the information of 10,000 patients’ PHI
- Gulf Coast Cath Lab of Port Arthur, TX, notified an unknown number of patients that their PHI was exposed after email phishing attack
- Wall Street Journal published report:
- 80% now view ransomware as a high risk
- Less than 2/3’s of companies have a cybersecurity program
- 72% have identified critical data assets
- 45% of smaller companies do not test for email phishing attacks
- 90% of attacks start with email phishing or social media attack
- Ransomware causes an average of 121 days of downtime
- Average ransomware payment in 2020 is $250,000
- Cost of cyber attack averages $8500 per hour
- The Cooke County Sheriff’s Office in Texas notified an unknown number of citizensband employees that their info may have been exposed after data breach
- GreatHorn published results of survey that shows 36% of respondents say they are seeing email threats coming into their inboxes every day
- Barracuda and UC Berkeley published study which found that just over a third of hacked corporate email accounts sustained attacks for more than a week, during which time attackers would monitor how the organization did business so that they could launch subsequent phishing attacks
- CouchSurfing, an online service that lets users find free lodgings, is investigating a security breach after hackers began selling the details of 17 million users on Telegram channels and hacking forums.
- Ruhr University Bochum of Germany research shows that 15 out of 28 desktop PDF viewer applications are vulnerable to a new attack that lets malicious threat actors modify the content of digitally signed PDF documents.
- The National Cyber Security Centre of England research shows that more than 70% of sports institutions worldwide have been the victim of some kind of attempted cyberattack or hacking incident over the past 12 months.
- Cisco published results of security survey:
- 77% use over 25 disparate security tools
- 79% say it is challenging to orchestrate security alerts
- 69% say 2 or 3 people are involved in a security incident