MFP Copier Blog

The Week in Copiers Ten Years Ago This Week In 2010, the Second Week of August

Last week all of the manufacturers in the imaging industry posted heavy losses. No one manufacturer was spared from COVID19 losses.  Since I still plan to be doing what I do best for another ten years there are times when I need to think about the future of the Imaging Channel.  Do I think print will go away, naw however I do believe that print volumes will decrease across the SMB space by at least 20%. I also believe there will be we'll see at least a 25% drop in the amount of people that our industry employees moving forward.  Smaller, and nimble could be a good thing!

Enjoy these threads from 10 years ago this week

COVID19 "Remote Working" Day One Hundred and Four of Selling Copiers

I spent much of the day trying to think about what I might write about tonight.  Would it be more about that one opportunity that I created or the measly 5 phone calls I logged, or the crap load of emails I generated today.  Still don't have a clue but maybe as I continue to write something will come to mind.

Here we go, in six business days we'll have logged 5 months worth of business days working remote.  Now we're closing in on half the year.  My how time does fly when we're all having so much fun.

I was able to generate a verbal for two A3 color devices today for a total of $15K (another client that asked for 11x17 capability). I finished up the docs around three and off they went.  Of course it would be nice to have them back tomorrow, however almost everything in the last two weeks seems to be a struggle.

I only had two appointments today with one being the verbal and another with an existing account that is merging with another company.  In fact this company stated they want to return the existing three copiers early because they are going to use the other companies copiers.  Just a little bit of problem since there are 12 payments left on the devices.  Years ago I would get pissed when this happened and now I try more to read between the lines. Instead of telling the client it can't be done. I stated no problem it can be done for this amount of money.  No arguments, no long email chains just kept it short and sweet.  I'll be finding out more about what's happening with this account tomorrow.

Today I was able to send 51 emails, and 22 of those emails went in one shot to clients that I felt might have an interest in something new.  All of the other emails were one offs.  I had a few responses however three of them will lead to work that I won't get a commission on. Thinking again there maybe a way to to get something out of nothing for one of them.  It's all part of the job that we do.

I have a conversation with my good buddy Larry Kirsch the other day and he told me that I should write my first book about "Selling in a Pandemic" because I had figured it out.  I love Larry he's such a nice guy and he's more experienced than me, plus every time we chat I pick up something from him.  There is nothing new in sales, it's the same as it ever was, and what's old is new.  Those one on one chat's can trigger a tip you learned many years ago and have forgotten to use it.  In this case when I was speaking to Larry I told him. "you know what's wrong with our sales people today", Larry replied with "no, do tell me", I stated "no one teaches reps how to close (ask for the order) today, it's more about being we're hear when you need us and hope you order from us".  

Larry agreed with me and I then went to my second rant, "why can't we close orders via email?"  I went on to tell him that I treat emails more like text messages now.  The short subject line, the body that states "hope you are well" and the question "how is business for you?".  When the reply comes in it's then another statement and another question, and then the communication becomes more like a text or conversation.  It's working for me thus I'll keep using this till something else comes along.    

While I'm on the subject of remembering what we were taught years ago.  One item that I always keep in mind is that I presume that the order is mine.  In some cases I'll thank the client for the order before they've agreed to order.  at other times I will use something like this "when you place your order, we'll being doing this, that and something else.  Just another way of presuming that you have the order.

See, told you something would come to mind.  Tomorrow? One appointment with twenty five or so follow ups and some additional prospecting.

-=Good Selling=-

DocuWare’s Partner Network Continues to Expand Globally as Demand for Content Services Grows

~DocuWare thrives as independent subsidiary of global digital services company, Ricoh ~

New Windsor NY, August 11, 2020 – One year into the acquisition by Ricoh, DocuWare continues to expand its global partner network and provide its flagship cloud and on-premises document management and workflow automation software across 90 countries.

With over 150 new partners since the 2019 acquisition, a global growth of almost 30 percent, DocuWare has continued to attract partners looking to bring industry-leading document management and workflow automation to their customers. “This excellent growth of new partners, most of whom are outside the Ricoh network, shows that DocuWare remains true to our promise to take a fair, neutral approach to building our channel network,” states Max Ertl, DocuWare Group President. In the Americas, partner growth achieved more than 24 percent.

The August 2019 acquisition of DocuWare Group by Ricoh opened new opportunities for synergy and success. While both organizations had joint strategic goals, each entity continued to focus on their respective areas of expertise and honor existing business commitments. From the start, DocuWare was to operate as an independent subsidiary of Ricoh, committed to expanding and maintaining the integrity of its global channel ecosystem. For Ricoh, the opportunity to acquire a software company like DocuWare aligned with their strategy to accelerate their transformation to a digital services company.

David Mills, CEO, Ricoh Europe, adds: “The past 12 months have been like no other period in modern business history. Despite the challenges and opportunities brought about by the global pandemic, a growing number of our customers are overcoming business challenges thanks to DocuWare software. I am looking forward to the next 12 months and beyond, when we will ensure even more existing and new customers have the software needed to protect and grow their businesses in this dynamic environment.”

Businesses across the globe are striving to recapture pre-COVID-19 productivity and profitability levels by implementing tools that enable distributed teams to securely access documents. DocuWare’s cloud expertise paired with Ricoh’s commitment to keeping DocuWare an independent entity means that every DocuWare partner retains a competitive edge in the content services market as well as the full support of every DocuWare team.

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About DocuWare

Headquartered in Germany & the US, DocuWare provides document management and workflow automation solutions in the cloud. DocuWare has helped 14,000 customers across 90 countries simplify their work through digitizing, automating and transforming key processes.

The Week in Copiers Fifteen Years Ago This Week In 2005, the Second Week of August

Lately it's been a little bit of a struggle to get focused for prospecting.  After 5 months the wear and tear of COVID19 is rearing it's ugly head.  It's days like these when I need to press the reset button and think about what sales would be like if I was not prospecting.  That's not a pretty world for me and I need to self motivate. One of my favorite ways to self motivate is to schedule time for happy up beat tunes. I'll be doing that as soon as I finish this blog.

Here's all the popular threads from 15 years ago this week!

COVID19 "Remote Working" Day One Hundred and Three of Selling

I was so angry that I took my the mug of coffee that was at my desk and starting beating the crap out of  my notebook. I must have smashed it twenty times, by the time I was finished I had completely destroyed my notebook.  All I could think of, is what did I just do, this notebook isn't even mine. How the heck am I going to explain this to my company?  I thought about blaming the dog, I then thought maybe the cat, maybe I could say I dropped it, or maybe I ran it over.  Clearly I needed to get out of this mess and blame something or someone.  Seems I knew just how to solve the problem because it was then that I woke up.

I thought a lot about that dream from Thursday night, probably more than I've ever though about any of my dreams.  The need to blame someone else for my lack of responsibility to destroy something or destroy myself then grew some legs when I thought about selling.

How many salespeople put the blame on things that happen with events or people when they aren't selling? How many look for reasons that they can use that makes everything all right because they didn't do their job for the last month or quarter.  Whether it's a week with out power or my dog died too many times we look for reasons why we did not achieve our goals.  In most cases the reasons we don't succeed is because we didn't put in the effort to make ourselves successful.   

In most cases there are no excuses, you're late to a meeting because you didn't have a plan.  People need to  plan for the "what ifs" in life.   If your plan was to arrive on time you would have thought what happens if there's an accident, what happens if there is mega traffic?  Those "what's ifs" need to be a daily part of your plan if you're going to be successful.  Hard to believe that all of that came out of one 30 second dream.

I haven't written much in the last three days and that's because there hasn't been much to write about.   I'm still sitting at a little above $70K for the month with still 50% of the month left. My plan is to try and get to $100K with continued prospecting via email and selected calls.  

I had two decent opportunities that got hot at the start of last week, however both have cooled.  On Friday one of my other opportunities boiled over and seems like they are ready to move forward with two A3 color devices. I have that meeting at 11AM tomorrow. I already did the work and have the spreadsheets ready for the questions that may come.  Right, having a plan for the phone call and having everything ready can hope move the opportunity closer to closing.

Other than that it's a couple of appointments this week with nothing large on the horizon.  Most seems to be ignoring emails and calls until when they are ready to connect.  One account today finally got back to me after 8 emails and 5 calls to the client that went unanswered. I'm grateful that I finally had some interaction, but I also know that it's just not us sales people that are stressed.  We are all stressed with the actions of COVID19, buyers and sellers alike. 

Just an update on my lead service that instituted about three weeks ago.  I received ten leads so far.  Six of them were crap and I got them credited, thus out of the four I was able to generate three meetings (all virtual).  One lead stated her husband bought something else. one I'm still tracking and the other two were lost on price.  The loss on price was for hardware.  Thus at this point I'm not sure if I'm going to continue, probably give it another week or so.

This week also means I'll be sending my email campaign to a list of 900 or so net new account list.  This week I'm trying something new, instead of generating four pieces of content, I'm only doing three. The other piece of content is coming from another company outside of the imaging industry.  I thought it would be good to diversify the content.   The idea came from a meeting I had last week with a net new suspect that's in the payroll business.  The thought of me offering to help share the wealth with that VP went over really well.  You know sometimes it's more about planting the seeds and then doing all that work so you can reap the harvest when it comes it.  I've never ever been shy of hard work.

-=Good Selling=-

Specializing in timely shipments for complex construction projects, Shelter Products distributes lumber, plywood and other materials to clients countrywide.

Headquartered in Milwaukie, Oregon, Shelter Products is a distributor of lumber, plywood and other building materials. With sales offices in six states, the company supplies premier building contractors across the country, specializing in just-in-time shipments for projects including multi-family housing, assisted living, hotels and motels.  

Finding the right solution 

As the company’s operations grew, so did the need for an efficient accounts payable system. To streamline the accounts payable processes, the company’s IT director Colin McDonell, researched document management systems. 

read the rest here

The Week in Copiers 5 Years Ago This Week In 2015, the Second Week of August

This would be the time of year when I'm looking forward to attending the BTA East Dealer Event that's usually held in late September or early October. One of the reasons I look forward to the event is because it's local.  For the last three years the event was held in NYC.  The year before that it was Baltimore, and before that it was in Connecticut.  BTA East will not be happening this year do to COVID19.  Kinda sad was always a good time to get together with my peers, visit with the vendors and engage in their educational sessions.

Some great threads here from 5 years ago this week

The business model, where the problem is created from fantasy, never works. All business solutions must actually solve a problem to have validity in charging one to solve it. 

As I continue watching the insanity of some within the Document Imaging Channel regarding the Work From Home (WFH) Phenomena I cringe. 

The Document Imaging Channel's Dealers must look to the broader deliverable and build IT platforms to Manage the broader services to the Remote Worker. I realize that the acronym of HMPS Home Managed Print Services was so easy to understand, and any acronym without a (P) for Print would be considered blasphemy to the industry.

My friends, I give you a new Acronym (RWS) Remote Workers Services. It is past time to have conversations with business leaders regarding the home office's infrastructure to ensure the home worker can navigate information secure and safe as they would have in the office.

However, please do not have conversations about DCA tools, auto toner replenishment, MFP scanning, or begin articulating stories about the home worker killing themselves because they ran out of toner in the middle of the 10-page document, a document they never in their life will print.

Here are a few things which are real issues of concern for executives as they move workers remotely.

Secure access to databases; if remote workers use a VPN, are they updated, and who's monitoring the updates? 

Secure ISP, Are the workers using the neighbor's open ISP?

Are the remote workers using their address as the password to access their ISP?

Do the remote workers have a clear password policy?

Are the remote workers required to use 2 Factor Authentication?  

Do your remote workers have the TikTok app or other questionable apps on their work Smartphones or iPads?

Do your remote workers have clear policies on all handheld devices with work-related information on those devices? Do you have a mobile device management program? 

Are work devices being used by the worker's teenagers who play games with unknown people and entities around the world while the worker sleeps?  

Are remote workers using free WIFI's as they attend meetings at Starbucks or other venues? 

My friends, there are copious amounts of needed solutions regarding the Remote Worker. The Remote Worker phenomena are opening the minds of all the Document Imaging Channel's end-users. The time to garnish the attention of end-users is now. The question is, How will you attempt in getting their attention. 

While you are running around trying to develop some insane program to manage sub $250.00 printers in the remote workers' home. IT Service providers are addressing the real problems needing real solutions, and oh, they are collecting real money as they solve them.

While you are putting together graphs showing print activity which no one has read or managed from in a decade. IT Service Providers are putting together details on threats they eliminated, updating compliance issues, monitoring firewall activity, managing SOC and NOC services, managing mobile devices, educating end-users on phishing, and ransomware threats.

Most importantly, while the Document Imaging Dealers are forcing its sales teams to set up appointments with end-users to discuss MFP's that were turned off during the pandemic or talking Home Managed Print Services. The IT Service providers already met with these customers engaging them to update their IT Service agreements to include the changes the Remote Worker Support caused. I suggest you don't wait till alternative providers have the chance to visit all your customers.

While the Document Imaging Channel was combing through their CRM looking for lease expirations. IT services providers were combing through data, researching new threats, and keeping their customers safe.

The remote worker will need secure environments, and they will need clear guidelines addressing the company's data and its use. Remote workers can be unconsciously incompetent regarding IT security and its threats, and I am not talking about leaving printed documents on their kitchen counters for the housekeeper to find.

My warning for the Document Imaging Channel is. As you engage in conversations with your current print equipment end-users and believe these end-users are concerned about print as they were in 2000, you are foolishly distracted. Stop ignoring the real problems that must be addressed as more workers become remote.

The remote workers will buy and expense a sub $250.00 SOHO printer, and the companies they work for won't manage the print; they will instead manage the information and the infrastructure the information resides.

It's time for the Document Imaging Dealers to stop creating solutions to solve problems no one cares about and focus on the ones they do. Print on its own as a dealer business model is fast fading. Office printing is quickly losing its importance in the technology stack.

This is not saying print is going extinct. What I am saying is print will decrease rapidly in value. It will be those alternative providers who sell with a means closer to the value which will win. This shift to alternative providers continues increasing as legacy dealers continue forfeiting all the customers who refuse MPS agreements.

The dealers need to increase their value through valuable diversified offerings over attempting to create unrealistic values around print as a standalone deliverable. 

The pivot to IT Services 

Dealers can no longer attempt to manage their IT pivot by those who only understand print. As the dealers themselves must learn broader solutions, so must the print-centric consultants the channel uses. There are many opportunities to provide solutions to the remote worker. Focus on real problems and then deliver practical solutions. 

Figure out a strategy, so when they need those sub $250.00 home printers, you can provide them a means to acquire them the way they want, and always have - by going online and ordering them. For example, Some of the larger organizations you currently support may provide opportunities to build e-commerce portals into the organization's intraweb for the remote employees to acquire the products they need.

Remember, if you insist on making the remote worker printer needs complicated. The more likely your customers will go back to Amazon or the other providers who have been supplying the Document Imaging Channel's end-users ad-hoc printers, supplies, and services for decades. 

Managing Print is an enterprise deliverable. The obsession of the Document Imaging Channel to treat all print applications the same has cost them millions. Let this pandemic close the book on the stubbornness of selling solutions that solve no problems. 

The dealers must evaluate their customers' real concerns, not the made-up ones created by those who can't respond to a marketplace realities, so they instead fight to bring an outdated deliverable to an updated marketplace. This desire to deliver the past to the future will end in disaster as it always does. Just ask Blockbuster, the Taxi industry, or even the brick and mortar indoor malls.  

"Status Quo is the killer of all that will be invented."  

MSP & MSSP Industry Notes

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Toshiba exits laptop business

• Toshiba has confirmed that it is exiting the laptop business. The company that started making laptops back in 1985
• Toshiba started making laptops back in 1985 ruled the laptop market until brands like Asus, Dell, Apple, Lenovo and HP entered
• Toshiba sold it’s PC business to Sharp for around 36 million back in 2018

Canon Admits Ransomware Attack in Employee Note, Report

• According to Bleeping Computer, the camera-maker has circulated a noteto employees confirming that ransomware is to blame for outages across its main U.S. website, email, collaboration platforms and various internal systems

Buchanan Technologies Ranked Among World's Most Elite 501 Managed Service Providers

• Buchanan Technologies named to 2020 annual Channel Futures MSP 501 rankings
• Channel Futures, Channel Partners Online, Channel Partners Conference & Expo and Channel Partners Evolution are part of Informa Tech, a market-leading B2B information provider with depth and specialization in the Information and Communications (ICT) Technology sector
• The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from Mar. 1 through June 30, 2018

Perspecta awarded $112 million contract to provide full-scope managed IT services for data center ...

• Announced today that it has been awarded a new Data Center Two (DC2) Support Services contract from the U.S. Department of Homeland Security (DHS)
• The indefinite delivery / indefinite quantity contract has a two-year base with two six-month option periods and a potential ceiling value of $112 million
• Perspecta will provide DHS headquarters and all authorized components with full-scope managed services to support DC2 operations and consolidation.

OpenText Enters Agreement to Serve as the Platform of Choice for Enterprise Information ...

• Announced that U.S. National Institutes of Health (NIH) will extend deployment of OpenText™ Content Suiteand OpenText™ AppWorks to support the agency's enterprise information management requirements
• OpenText Content Suite is a content services platform that provides a foundation to manage the lifecycle, distribution, and use of information across organizations

Valeo Networks Acquires Network Management Services, Further Expanding National MSSP Footprint

• Announced the acquisition of Eureka, California-based managed service provider, Network Management Services (NMS). Financial terms are not being released
• The NMS brand will continue to operate as a DBA Valeo Networks Company and maintain its Eureka, CAheadquarters

C Spire Business Named One of World's Top Managed Service Providers in 2020

• C Spire Business has been selected for the seventh consecutive year as one of the world's premier managed service providers by Channel Futures
• The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from March 1 through June 30
• MSP 501 list recognizes top managed service providers based on metrics, including recurring revenue, growth and other factors

Edge Ranked #16 Among the World's Most Elite 501 Managed Service Providers

• Edge Technology Group, named as Managed Service Providers on the prestigious 2020 annual Channel Futures MSP 501 rankings
• Ranked 16^th

• The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from March 1 through June 30
• MSP 501 list recognizes top managed service providers based on metrics, including recurring revenue, growth and other factors

Eacs launches new 24/7 Managed Services support

• Managed Services Provider eacs has unveiled a new round-the-clock service model (Channel Pro)
• Founded in 1994, eacs supplies practical, innovative and cost-effective Managed Services and IT solutions to mid-market businesses across all sectors

Ricoh Streamline NX Client Tool/Streamline NX PC Client privilege escalation

• A vulnerability classified as critical has been found in Ricoh Streamline NX Client Tool and Streamline NX PC Client(the affected version unknown)
• Weakness was released 08/04/2020

SilverSun Technologies Acquires Prairie Technology Solutions Group

• Acquired Prairie Technologies Solutions Group, LLC (“PT”), a Chicago-based managed services provider ("MSP") which provides managed IT services, cybersecurity, business continuity & BDR
• Financial terms not released

Xantrion Inc. Among World's Elite Managed Service Providers 9 Years in a Row

• Named as one of the world's premier managed service providers on the prestigious 13th-annual Channel Futures MSP 501 rankings
• MSPmentor 501 list for the ninth time
• The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from March 1 through June 30
• MSP 501 list recognizes top managed service providers based on metrics, including recurring revenue, growth and other factors

RevBits Named Winner as Top 100 Cybersecurity Startup for 2020

• Announced that is has been named a Top 100 Cybersecurity Startup for 2020
• Cyber Defense Magazine's 8th year of honoring cybersecurity innovators, in this case the Black Unicorn Awards for 2020
• Cyber Defense Magazine was founded in 2012 by Gary S. Miliefsky, globally recognized cyber security thought leader, inventor and entrepreneur and continues to be the premier source of IT Security information

Satori Cyber Named Winner as Top 100 Cybersecurity Startup for 2020

• Announced that they have been named a Top 100 Cybersecurity Startup for 2020
• Cyber Defense Magazine's 8th year of honoring cybersecurity innovators, in this case the Black Unicorn Awards for 2020
• Cyber Defense Magazine was founded in 2012 by Gary S. Miliefsky, globally recognized cyber security thought leader, inventor and entrepreneur and continues to be the premier source of IT Security information

Ransomware gang publishes tens of GBs of internal data from LG and Xerox

• The operators of the Maze ransomware have published today tens of GB of internal data from the networks of enterprise business giants LG and Xerox following two failed extortion attempts
• Hackers leaked 50.2 GB they claim to have stolen from LG's internal network, and 25.8 GB of Xerox data

New Collabrance Customer Portal Enables MSPs to Gain Knowledge, Resources & Tools to Help Scale IT Business Faster

• Announced the release of their new customer portal build to help MSPs enhance their IT business practices and scale faster
• Collabrance Portal will proactively provide MSPs answers to their questions, and the ability to quickly find the most up-to-date and accurate information

The TNS Group Ranked Among World's Most Elite 501 Managed Service Providers

• Named as one of the world’s premier managed service providers on the prestigious 2020 annual Channel Futures MSP 501 rankings
• The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from March 1 through June 30
• MSP 501 list recognizes top managed service providers based on metrics, including recurring revenue, growth and other factors

Xerox security issue in MFPs/printers

• Company sent out a bulletin warning that some of its devices are at risk from the Ripple20 security vulnerability
• Ripple20 affects devices that use Treck Software to manage their TCP/IP stack
• The bulletin lists a number of devices that are made by Fujifilm for Xerox that have this issue
• ‘we are in process of preparing new firmware

Cybersecurity Update

• Beaumont Health of Michigan notified 6,000 patients that their PHI was exposed after an email phishing attack
• Lifespan Health System, headquartered in Providence, Rhode Island, agree to pay $1.04 million fine to the feds regarding HIPAA violations, as a result of a breach in April of 2017
• National Cardiovascular Partners, with corporate offices in Minnesota and Arizona, notified 78,000 patients that their PHI was exposed after an email phishing attack
• Apple is warning its smartphone customers that the Instagram app may have accessed the camera in their iPhone even when it was not in use
• US HealthCenter, headquartered in St. Thiensville, Wisconsin, notified an unknown number of patients that their PHI may have been exposed after email phishing attack
• Avon Cosmetics announced that a misconfigured server exposed 19 million records on Internet impacting an unknown number of customers
• Advanced Intelligence LLC published report warning of a new ransomware, named Phobos, which takes advantage of poorly secured Remote Desktop Protocol
• The FBI sent out alert warning about discovery of new network protocols that have been abused to launch DDoS (distributed denial of service) hacking attacks o CoAP (constrained application protocol)

o WS-DD (web services dynamic discovery)

o ARMS (Apple remote management service)

o Jenkins (web based automation software)

• Microsoft announced it is working on fix for security issue in new Windows 10 Pro and Enterprise, located in the Windows Sandbox and Windows Defender Application Guard
• The US Cybersecurity and Infrastructure Security Agency (CISA) issued alert warning users of F5 Network’s BIG-IP ADC (application delivery controller) for security vulnerability
• Dave.com, a banking service, notified an unknown number of customers that their info may have been exposed after security incident
• CVS Pharmacy notified 21,289 customers that their PHI was exposed after several of its stores were vandalized during riots in several cities
• Cub Foods notified an unknown number of its Pharmacy department customers that their info was exposed after looting of its stores in Minnesota during rioting
• Walgreens notified customers of 180 of its stores, that their PHI may have been exposed as a result of riots in cities across the U.S. where stores were vandalized
• Kaspersky Security published report warning users that North Korean hackers, named the Lazarus Group, are behind the new VHD ransomware
• IBM published new Data Breach Report o Healthcare vertical continued to rack up the highest average data breach costs, up 10% to $7.13 million in total cost Average of 329 days before discovering breach of PHI
  • 50% of breaches were malicious
  •  23% = “system glitch”
  •  27% = human error
• Recorded Future Security reported that Chinese hackers infiltrated the Catholic Church network in the Vatican, including the Holy See’s Study Mission
• Athens ISD (school district) of Texas notified an known number of students that their info may have been exposed after a ransomware attack, and admitted to paying hackers $50,000 to restore systems
• The Vermont Department of Taxes notified an unknown number of citizens that their info was exposed after hacking incident
• Las Cruces Middle School of New Mexico admitted that a Zoom meeting it was holding with parents and teachers was hacke
• The George W. Bush Center in Dallas, TX announced it was hit by ransomware, and personal info was stolen from donors
• Sheldon Independent School District of Houston, TX notified an unknown number of students that their info was exposed after hacking incident
• Morgan Stanley, headquartered in New York City, NY, was hit by a class action lawsuit from customers claiming negligence after a last breach
• GEDmatch, headquartered in Lake Worth, FL, notified an unknown number of patients that their info may have been exposed after a breach
• A Florida teen hacked the Twitter accounts of prominent politicians, celebrities and technology moguls to scam people around globe out of more than $100,000 in Bitcoin, authorities said Friday