see attached files
MFP Copier Blog
Unlock Your Sales Potential: Transform Client Perception Today!
"There are things known and there are things unknown, and in between are the doors of perception."
Aldous Huxley
As you think about your clients, allow this quote to serve as a thought-provoking reminder around the complexities of knowledge and perception.
When it comes to perception, I encourage you to remain curious and open-minded, to seek out new experiences, and to challenge your understanding of what is known and unknown, especially when it comes to your client relationships.
Do you believe your perceptions shape your understanding of reality? For those who answered yes, now, I would like for you to think about the perception your clients have about you.
Need I say more?
All of this raises questions about the truth and how subjective experiences influence our views.
In our time together, we're going to apply how wrapping your arms around perception, can positively impact your sales results.
Through the doors of your client's perception, lies their reality about you.
I believe that perception becomes a huge influencer in how your clients interpret and understand their reality. It's their perception that shapes their beliefs, emotions, and ultimately their decisions.
As a result, perception significantly impacts their experiences and interactions, both personally and professionally. By understanding and respecting their perception, this helps you become more effective in supporting, guiding and building trust.
Their perception, their reality. Change their perception, change their reality.
Perception is your perspective, solely based upon your experience.
Perception as defined in the Merriam-Webster dictionary, is a result of observing, a physical sensation interpreted in the light of experience, while perspective is a mental view or prospect.
These definitions underline the way people view things, and this is based upon past experiences. Your reality is comprised of a series of experiences that shape the way you see things.
According to Linda Humphreys, PhD, a psychologist and life, relationship, and spirituality coach, "Perception molds, shapes, and influences our experience of our personal reality. Perception is merely a lens or mindset from which we view people, events, and things."
Dr. Humphreys mentions that our past experiences greatly influence how we decode things, as certain people, things, and situations may trigger someone to interpret things through a positive or negative lens based on those past experiences.
How about we tie all of this into how salespeople are perceived within the sales world, and do I need say anymore?
Your first mirror moment:
When was the last time you've asked any one of your clients what they thought of you?
When was the last time you've asked any one of your clients the words, they'd use to describe you and how you've been taken care of them?
I'm deeply concerned and quite saddened that many in the sales world have taken their clients for granted. They've flat out ignored the importance of building, nurturing and growing their relationships.
In your next interaction that you have with one of your clients or future clients, ask yourself this question: Am I being viewed as a sales rep or a sales professional?
PERCEPTION, YOUR CLIENTS' REALITY?
"When the trust account is high, communication is easy, instant, and effective."
Stephen R. Covey
Building trust is about fostering effective communication. I encourage you to focus on building and maintaining trust through:
Consistency: Be massively reliable in your actions and words. Think about one word, congruency.
Transparency: Share information openly and honestly.
Empathy: Show and true understanding and consideration for others' perspectives.
In banking terms, when you think about a trust account, think of deposits and withdrawals.
Each positive action (a deposit) increases trust, while negative actions (withdrawals) decrease it. Maintaining a healthy trust account becomes mission critical for effective communication, healthy client relationships and your sales sustainability.
It saddens me just how much rampant mistrust there is within the sales world.
Unfortunately, a stereotypical mindset runs wild throughout our society when it comes to salespeople.
Perception is in the eye of the beholder, and in the sales world that would be your clients.
I strongly believe that perception feedback is necessary for relational growth.
Relationship and promise bridges collapse as moments of being let down are all too fresh in many of your client's mind.
Busted dreams and broken hearts have left many feeling abandoned and neglected.
This places a damper on sales professionals who place their clients on a pedestal, placing their needs above their very own. They're faced with widespread prejudgment that they must overcome.
Allow this one to sink in for a moment...
How well do you truly know your clients and how well do they truly know you?
I'm here to inform you that you must gain a true understanding of your client's mindset and perception of how they view salespeople.
Please realize, what you say, what you do and how you approach problems with your clients will have an immediate impact to your success, and their perception of you.
This shift in perception can lead to increased referrals, repeat business and long-term sales growth.
CHANGE THEIR MINDSET, CHANGE THEIR PERCEPTION
Extreme cold doses of unfiltered feedback are necessary to grow.
Feedback from your clients become the vitamins and minerals needed to build a meaningful relationship.
I'm bringing this to the surface because there just might be a monumental gap between what your clients think of you versus what you believe it to be.
How your clients perceive you just might be the key that unlocks the door to exponential sales growth.
Your second mirror moment:
- How many of your clients see you as being available and helpful to them?
- How many of your clients view you as being heartfelt, caring and trustworthy or inconsistent, blasé and just like all the others?
Gaining a true understanding of client perception becomes the key to unlocking exponential sales growth.
If you desire to be viewed as a sales professional, and change one's perception of you, then you must be willing to become someone who serves.
Start serving with every conversation and every interaction. Become that person who leads with their heart, not their wallet, and watch what starts to happen next.
Serving is about building meaningful relationships. It's not a light switch you turn on then off. It's the emotional connection, the human connection and the heartfelt connection you make with each one of your client's that will soon start to change how they view you.
By focusing on these areas, you can create a transformative experience for your clients that not only enhances their perception of you but also enriches your professional life.
The relationships you build today will lay the foundation for your success tomorrow.
Learning to serve becomes the perception game changer.
- A servant has a sincere, genuine and burning desire to serve.
- A servant digs in deep.
- A servant is laser focused in on serving the needs of the person sitting right in front of them.
A servant minded sales professional gives a rip!
Will you commit to taking massive action and put in the necessary time, energy, and heart to better understanding your clients?
I promise, if you do so, this will rapidly open the human window within your relationship.
"The secret of success is to understand the viewpoint of others."
Henry Ford
Your sales growth and success just might be rooted in your ability to understand and appreciate the perspectives of your clients.
Empathy and perspective-taking skills becomes a 1-2 knock-out punch when it comes to growing your sales. This enhances your relationships, improves collaboration, and ultimately leads to sales sustainability.
GIVING A RIP CHANGES THEIR PERCEPTION
"People don’t care what you know until they know that you care."
Theodore Roosevelt
Sales is serving and serving is sales. To serve is to care. It's caring deeply about your clients, the people who buy what you have to sell.
Here at Selling from the Heart, we simply call thisGiving a Rip.
If you're looking to increase your sales results, then I encourage you to capture the hearts and minds of your clients.
You must truly give a rip and care about helping to solve your client's business challenges, goals and concerns.
Caring is about being human, being real and being your authentic self, every step of the way.
Caring for your clients, it is not hard. It's looking them in eye and saying, "I'll be here for you at all times. I have your best interest at heart."
I encourage you to deeply invest and genuinely care about the experiences you provide to your clients. When this happens watch relationships skyrocket and sales results soar.
UNLOCKING YOUR SALES POTENTIAL, IT'S YOUR RESPONSIBILITY
You must commit to gaining a thorough understanding of how your clients perceive you. Not knowing, places you at risk of being replaced.
As a professional who's focused on long-term success, your main responsibility is to profitably serve your clients.
We all have choices in life. In sales, you can choose to be a sales rep, or you can choose to become a sales professional.
Unpacking your clients' perception of you becomes a significant factor in how you interact with their reality.
It's not just about the objective truth but how they interpret and make sense of their experiences, circumstances, and the world around them.
Mindset, heart set and skillset; this is the trifecta in turning your client's viewpoint into reality.
In this episode of the Selling From the Heart podcast, we discuss the transformative power of authentic relationships and trust in sales. I introduce my new book, 'Selling in a Post-Trust World,' and emphasize the importance of supporting my launch by obtaining advanced reader copies. We are joined by Kristie K. Jones , a business growth expert and author of 'Selling Your Way In.' Kristie shares her top tips for sales success, including the importance of self-awareness, customizing sales processes, and maintaining mental preparedness. She highlights the critical role of soft skills and authenticity in becoming a top-tier sales professional.
KEY TAKEAWAYS
Know Yourself: Identify your superpowers and strengths to align with the right sales role for maximum success.
Customize Processes: Tailor existing sales processes to fit your unique abilities and strengths.
Maintain a Winning Mental Game: Consistency in personal habits and mental resilience are key to sustaining long-term success in sales.
Integrity and Authenticity: Build trust with clients through honesty and doing the right thing, even when it means saying no.
Generosity in Sales: Helping others and sharing knowledge can lead to unexpected and significant opportunities.
QUOTES
"Do the right thing and the right things will happen."
"Top 10 percenters know that the work to get to the top actually happens outside of work, not during the hours of 8 to 5."
"Selling from the heart means you care enough to be honest with folks and let them know things that will help make them and their companies better."
"Identify what comes naturally to you and what others ask you for advice about; these are clues to your superpowers."
"It's not just about selling; it's about selling from the heart."
Learn more about Kristie Jones:
LinkedIn: / kristiekjones
Learn more about Darrell and Larry:
Darrell's LinkedIn: / darrellamy
Larry's LinkedIn: / larrylevine1992
Website: https://www.sellingfromtheheart.net/
Get the New Book That Will Help You Sell More... Without Destroying Your Relationships and Reputation! Pre-order Today at B&N and Get Access to Bonus Items! Learn More:
https://sellinginaposttrustworld.com
Get a copy of the rereleased Selling from the Heart book from B&N!
https://www.barnesandnoble.com/w/sell...
🔔 Don't forget to like, comment, and subscribe for more episodes packed with insights and inspiration!
This Week in the Copier Industry 5 Years Ago
This Week in the Copier Industry 5 Years Ago
Second Week of August 2019
Real Copier Sales
I entered the copier business in 1981, I don't have that much knowledge about most of the copiers prior to 1977. Starting out as a tech and was quickly offered a sales job when the owner of the dealership realized that I had some issues with putting copiers back together....more here
Threads from 5 Years Ago This Week
Topic
Konica Minolta Australia extends re-seller relationship with HP to include the HP Latex range
Art Post ·
August 12, 2019 – Konica Minolta Australia is extending its existing partnership with HP to include reselling its wide format printer range, the HP Latex Production Printers and Print and Cut solution up to 1.63 metre roll widths, in the Australian market. The HP Latex Production range is capable of printing both indoor and outdoor wide format applications, with a wider application versatility and a higher profit potential. The HP Latex range expands the print opportunity beyond vinyls and
Topic
Konica Minolta to Exhibit at ILTACON 2019
Art Post ·
their core competencies.” Event attendees can request a meeting or visit Konica Minolta at Booth 701 to learn more about its Workplace Hub technology. Registration for ILTACON is open through August 17. About Konica Minolta Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future ™ with its expansive smart office product portfolio from IT Services ( All Covered ), ECM, Managed Print Services and industrial and commercial print solutions.Konica
Blog Post
Critical User Business Intelligence Data Provides New Opportunities for Copier Dealers and MSPs
Art Post ·
the COO for Preo Analytics, Inc., Darrell used to be a copier guy like most of us and was selling copiers back in the seventies and eighties. Darrell has me by two years with industry service. He at 41 an I've got 39, yes we've had some great stories about the past, present and future of our industry. Seems like we both have no chance of retiring soon because we both love what we do. Today's talk track was more about "users". Now "users" is somewhat of a new term for me especially when I've only
Topic
Xerox HP-made Copiers and Printers
Art Post ·
Intro'd the B210 b/w laser printer, the B205 and B215 b/w A4 MFPs - Replace the Phaser 3260, WorkCentre 3215 and WorkCentre 3225 - All are 31ppm b/w laser engines - B215 has 3.5” color LCD touchscreen - B205 has 2 line monochrome LCD - Base MSRPs of $149, $199 and $249 - 1200x1200dpi - 4K/month maximum recommended usage - Copiers have 40 sheet document
Topic
Konica Minolta to sell EFI MarketDirect in Australia
Art Post ·
Konica Minolta will be bringing the EFI MarketDirect cloud based multi-channel campaign management, web-to-print and online job procurement software to Australia. Konica Minolta to bring EFI MarketDirect to Aus According to EFI the platform’s two advanced, cloud-based components, EFI MarketDirect Cross Media and MarketDirect StoreFront , give print and marketing service providers tools to ensure optimum productivity. The products also simplify the online interaction process between users and
Topic
New printers from Ricoh
Art Post ·
P800 and P801, with print speeds of 57 and 62ppm. The yield of the cartridges is about 25K for the stand and 40K for the high yield. Of course these are all based on 5% coverage MSRP $1,229 and $1,839, they should be replacing the older SP5300DN and SP 5310DN Imaging is 1200x1200, standard paper trays holds 500 and can be upgraded to 2,500 sheets Hard Drive is optional
Topic
FlexPrint Managed Print Solutions
Art Post ·
FlexPrint Managed Print Solutions: The Mesa-based printer and copier provider has made the Inc. 5000 for 10 straight years. This year it ranked at No. 924 with three-year revenue growth of 458% and 2018 sales of $257 million.
Topic
Oval Partners Makes Strategic Investment in CBE Office Solutions
Art Post ·
counties. In addition to the Irvine corporate headquarters, CBE has branch operations in Torrance, City of Industry, Valencia and Ontario. CBE has aggressively grown their market share and offerings, today representing a single source solution for businesses by providing document management, managed print services and managed network services, which include 24/7 network support, software and data security solutions. CBE represents products manufactured by Sharp, Canon, Ricoh, HP and FP Mailing
Topic
Sharp Launches Its Largest, Brightest, Most Color-Dynamic 8K Ultra HD LCD Display
Art Post ·
information Company of America, a division of Sharp Electronics Corporation, markets Sharp's business products, including professional and commercial displays. Through U.S. Professional Display Distributor sales channels, Sharp is the top selling volume and revenue share brand of 60"+ Professional Flat Panel Displays.*Sharp's professional and commercial displays are specially engineered for business applications and are offered in a wide range of sizes and varying capabilities. From high-impact
Topic
Sharp ships new color A3 MFPs
Art Post ·
Sharp ships new color A3 MFPs - Now offering the MX-5071 and MX-6071 - Top speeds of 50ppm and 60ppm respectively - 10.1” color LCD touchscreen - Comes standard with 550 sheet paper drawer and 100 sheet stack bypass o With options can expand to 6300 sheets o Handles up to 110lb. cover stock o Top drawer can hold up to 50 envelopes - Uses OPC drum and fuser belt - 1200x1200dpi - 4.8 second first color copy out time - 45 second warmup time - Optional fax board o Optional internet fax - Document
Comment
Re: MY Top Ten Copy Machines of All Time
First machine I knocked out was an “Olivetti Copia II” at a law firm at 120 Wall St in 1975 with a XRX 3100. I actually wrote the proposal vs an IBM “ Copier II” since I never saw the machine and the managing partner said the machine name with such a heavy Brooklyn accent I had never heard of the Olivetti “ Copia” 2 version. Never saw another one after that. Rental only available before xerox came up with XEEP .....
Topic
Toshiba logs ¥140 billion net loss in April-June on poor chip demand
Art Post ·
January-March quarter of fiscal 2018, Toshiba Memory, the world’s second-largest producer of flash memory chips after Samsung Electronics Co., booked a net loss of ¥19.3 billion after sales of chips used in smartphones fell due to the trade dispute between China and the United States. Toshiba still holds 40.2 percent of shares of Toshiba Memory Holdings Corp. after it sold the chip manufacturer to an international consortium including U.S. private equity firm Bain Capital and South Korean chip
Topic
ATLASPACE Collaborates with Fuji Xerox (Hong Kong) to Launch Pop-up Smart Office Showroom
Art Post ·
(ICT) partner in providing leading Document Services and Communications. Established in 1964 and known formerly as Rank Xerox ( Hong Kong ) Limited, Fuji Xerox ( Hong Kong ) became part of Fuji Xerox Co. Ltd. in December 2000 , and now has over 1,000 employees. The company provides leading-edge ICT specializing in document management consultancy to every industry through a full range of solutions and services from multi-function devices; production printing systems; document management and workflow
Topic
Preventing Security Breaches in the Digital Workplace: New Canon Survey Reveals Critical Gaps in Companies' Cybersecurity Agendas
Art Post ·
, McAfee, and in accordance with its philosophy that 'Together is Power', Canon continues to take measures to help users tackle the many different potential target areas of compromise. This includes helping to protect the imageRUNNER ADVANCE MFP hard drive with a number of optional encryption and overwrite features, offering authentication and Secure Print release functions via the company's flagship print management solution uniFLOW, as well as the inclusion of SIEM integration capability 2 in
Reply
Re: Konica Minolta 1Rate Program Updates
Art Post ·
asked, if you were up against the KM 1Rate (person now works for a dealer) how would you sell against it? Focus on the costs, the 1Rate is only a good program if the client is getting socked with overages. Most clients are now printing less and for those clients that don't have large overages our plan is more cost effective. Can anyone else add to this?
Topic
Xerox 5355 Info needed
Art Post ·
I'm not finding the model number 5355. Is there such a model or did my prospect give me the wrong model number?
Topic
Brother Mobile Solutions Expands into Canada to Meet Surging Mobile Printing Demand in High-Growth Industries
Art Post ·
, warehouse and supply chain operations. High Performance Mobile Printing Solutions According to David Crist, President, Brother Mobile Solutions, “The award-winning BMS portfolio of mobile printing and labeling products is well-positioned to support Canadian businesses and challenges they face as they scale business operations. The popular Brother RuggedJet and PocketJet mobile printer series, and the TD desktop printer series have earned a reputation for reliability, performance and unmatched
Topic
6 Ways to be More Consistent in the Inconsistent World of Sales
Art Post ·
go on vacation at once. What can you do about that ? You’re more in control of your own destiny than you might think. Here are some steps you can take to ensure a more steady performance, rather than the roller coaster that many salespeople find themselves on. 1. Have a plan (and stick to it) Consistency is all about your behavior. The best way to ensure you engage in the right behavior is to have a plan. In sales, an effective plan prioritizes prospecting, following-up, and closing. So it’s
Topic
Parallax Digital Goes for Best-in-Class Quality and Productivity with an EFI VUTEk 5r+ Roll-to-Roll Printer
Art Post ·
graphics. Designed to offer the lowest total cost of ownership and the highest image quality at the highest rated throughput speeds in its class, the roll-to-roll UV-LED inkjet printer delivers fast production speeds up to 5,160 square feet per hour. The printer’s 7-picoliter UltraDrop™ Technology provides superb transitions, vignettes, skin tones and shadows. The printer also has new white ink printing modes for faster speeds compared with the original EFI VUTEk 5r model. In addition, the
Topic
“New Print” Will Prevail
Art Post ·
This blog entry on whattheythink.com strikes to very core of what I've been preaching about wide format, color, ink and labels for the past few years. We need to be in this! Commentary Analysis “New Print” Will Prevail Where will printers make money in the future? Some say it will be from digital printing. But digital printing is usurping analog volumes and analog volumes are not growing. In order to grow, the printing industry must find new products and new services. By Frank Romano
Topic
Governor Cooper Announces 600 New Jobs as Xerox Selects Wake County for a New Center of Excellence
Art Post ·
company in North America, joining Xerox’s three other centers located in Palo Alto, California; Webster, New York; and Toronto, Canada. “The opening of our fourth Center of Excellence is an essential investment in Xerox's long-term future. This is a new multifunctional center that will be focused on accelerating our digital journey,” said Naresh Shanker, chief technology officer, Xerox. “Being home to a host of tech companies and educational institutions, North Carolina was a logical choice for
Topic
Kyocera M3655idn questions
Art Post ·
Hoping someone can help with these. I'm up against this device. The Kyocera will duplex print right? Is there PC Fax? Postscript?
Topic
Kyocera opens R&D centre in Yokohama
Art Post ·
Kyocera has opened its Minato Mirai Research Centre in Yokohama, Kanagawa Prefecture, Japan. The centre was created with the aim of promoting open innovation and developing new business technologies. “Expansion of our current businesses and creation of new businesses are necessary for the Kyocera Group to reach its target of 2 trillion yen in sales by March 2021,” says Kyocera President Hideo Tanimoto “in addition to reducing our operating costs by doubling productivity and revising inefficient
Topic
Director appointed at copier company
Art Post ·
a large copier business. Ryan has now joined his former colleague Vaughn Rawson, managing director of Rawson Digital, to head up money operations and general management at the company which supplies and maintains photocopiers and printers across North Wales and the North West of England. Ryan said: "We have formulated a new five-year financial vision for the business, taking it to an unprecedented new level and size . read the rest here
Topic
Loffler Companies Opens New Location in Sioux Falls, SD
Art Post ·
. Regional Sales Manager, Mike Grove, has been in the office technology business for over thirty years. Grove, a resident of Sioux Falls since 2007, is an active member of the community as a supporter of the National MS Society and the Humane Society. “I’m excited to carry on the legacy of Canon Imaging and Office Technology for Loffler Companies here in Sioux Falls. Thank you to the local businesses and clients who gave us their valuable time over the past several months,” said Grove. “I look
Topic
CAPTIVA Innovations Launches Flexible Printed Electronic LED Retractable Banners for Leading Cosmetic Brand Across Canada
Art Post ·
, differentiation and engagement are the keys to retail and event marketing – CAPTIVA offers a completely new, large-format signage solution that blurs the line between print digital and provides opportunities to create distinctive marketing campaigns through smart printed media. About CAPTIVA Innovations : CAPTIVA Innovations (CAPTIVA), a subsidiary of TF Massif, is the world’s first technology solution provider that enables wide format print shops to leap into the new digital world and produce smart
-=Good Selling=-
Ask Us Anything XXV
Our episodes features Greg and I chatting about technology, elections, AI, CrowdStrike and using AI for copier RFPs
Lead for 100 plus Copiers
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Lead for 350 plus MFPs
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Today's Hacked!
Hacked!
7/31/2024
Sponsored by
Recent Hacking Incidents and Cybersecurity Concerns
Law Enforcement and Public Safety
Bank accounts for at least 2 Columbus officers hacked as city deals with ransomware attack Amid a citywide ransomware attack, the bank accounts of at least two officers from the Columbus Division of Police were hacked. Sources report that the city is grappling with the broader implications of the cyberattack, which has compromised personal financial security.
Technology and Business
Microsoft down: Outage was caused by cyber attack, company says Microsoft confirmed that a cyber attack was responsible for a recent outage, which disrupted access to several apps and features. The company's efforts to mitigate the attack inadvertently exacerbated the situation, leading to extended downtime.
Hottest selling product on the darknet: Hacked GenAI accounts Stolen credentials for Generative AI platforms like ChatGPT and Quillbot have become a hot commodity on the darknet. These hacked accounts provide unauthorized access to restricted data, posing significant security risks for GenAI providers and their users.
Ransomware Group Claim They've Stolen 200GB Worth Of Player Data From Epic Games -The Mogilevich Group claims to have hacked Epic Games, stealing approximately 200GB of player data. The breach underscores the persistent threat of ransomware attacks on major gaming companies and the importance of robust cybersecurity measures.
Social Media and Celebrities
Chief Keef Claims X/Twitter Account Was “Hacked” After Posting Donald Trump Endorsement - Chief Keef announced on Instagram that his X (formerly Twitter) account was hacked after a controversial endorsement of Donald Trump was posted. The Chicago rapper assured fans that the message was not from him, attributing it to unauthorized access.
Healthcare
North Korean hacker indicted for 2022 hospital cyberattacks - A North Korean hacker has been indicted for orchestrating cyberattacks on U.S. hospitals in 2022. The hacker targeted healthcare facilities, compromising their networks and endangering patient data and hospital operations.
University of Minnesota investigating a data breach, notified law enforcement - The University of Minnesota is investigating a data breach involving information from 2021 and earlier. University officials have notified law enforcement, though the full extent of the breach remains unclear.
Crime and Public Incidents
Man used TikTok hack in Walmart theft spree, police say A man in Newnan, Georgia, allegedly used a hack learned on TikTok to steal thousands of dollars from Walmart. Surveillance footage from the store captured the suspect's actions, leading to an ongoing police investigation.
Cyber Crime: Phone Hacked, Rs 18.30 Lakh Stolen from Bank Accounts - Cybercriminals hacked the phone of a 56-year-old man, stealing over Rs 18.30 lakh from his bank accounts. The incident highlights the growing threat of mobile phone hacking and the significant financial losses it can cause.
-=Stay Safe-=
Lead for Printers and Copiers
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"Breaking the Fax Habit: DHHS Penalties Propel Healthcare into the Digital Age"
On July 1, 2024, the U.S. Department of Health and Human Services (DHHS) released a final rule that outlines new penalties for practices that obstruct, prevent, or significantly discourage the access, exchange, or use of electronic health information (EHI). These penalties, which aim to enforce the interoperability of health information, are designed to ensure that Protected Health Information (PHI) is shared in a digital and interoperable format. The new regulations represent a significant push towards enhancing the efficiency and transparency of healthcare data exchange in the United States.
The emphasis on interoperability is not new. However, these new penalties underscore the federal government's commitment to breaking down barriers that hinder the seamless flow of health information. The ultimate goal is to improve patient care, reduce costs, and enhance the overall healthcare experience by making health data more accessible and usable across different platforms and entities.
The Nature of the Penalties
The final rule introduces a series of "disincentives" targeting different healthcare entities that fail to comply with the requirements. These disincentives are substantial and designed to encourage compliance by making non-compliance financially untenable.
Hospitals and the Medicare Promoting Interoperability Program (MPIP): Hospitals that fail to meet the interoperability standards could face a reduction in their MPIP payments by 1%. The MPIP is crucial for hospitals as it rewards them for adopting and using certified electronic health record technology to improve patient care. A reduction in these payments can have a significant financial impact on hospitals, which often rely on these incentives to fund their technology and process improvements.
Clinicians and the Merit-based Incentive Payment System (MIPS): For clinicians and group practices, the penalties are tied to their performance scores under the MIPS. Specifically, they could receive a zero score in the interoperability category of MIPS, which would subsequently reduce their overall MIPS payments. MIPS scores affect how much clinicians are reimbursed by Medicare, and a zero score in any category can considerably decrease their revenue.
Accountable Care Organizations (ACOs): ACO participants could face even more severe consequences. Those who fail to comply with the new interoperability requirements may be barred for one year from participating in the Medicare Shared Savings Program (MSSP). The MSSP allows ACOs to share in the savings they generate for Medicare by providing high-quality, cost-efficient care. Being excluded from this program can result in a significant loss of revenue for ACOs, making compliance essential.
Implications for Fax Communications
These new penalties have direct implications for the use of fax communications in healthcare. Traditionally, fax machines have been widely used to share PHI due to their simplicity and perceived security. However, fax machines do not support the digital and interoperable exchange of information that the DHHS is now mandating.
Healthcare providers will need to transition from fax-based communication to more modern, digital methods. Electronic Health Record (EHR) systems, health information exchanges (HIEs), and other digital platforms that support interoperability will become essential tools. These systems not only comply with the new regulations but also offer benefits such as improved accuracy, faster information exchange, and enhanced patient care coordination.
Surfing the Interoperability Surge
The DHHS's new rule and associated penalties mark a pivotal shift towards the digital and interoperable exchange of health information. Healthcare providers must adapt to these changes by abandoning outdated methods like fax communications and embracing modern digital solutions. While the penalties for non-compliance are steep, the potential benefits in terms of improved patient care and operational efficiency are significant. The healthcare industry is on the brink of a new era of connectivity and transparency, driven by these federal mandates.
-=Good Selling=-
AI & MFD University "Glossary of Terms" Part One
In just a few years, all copiers (a.k.a. multi-functional devices or MFDs) will be rocking AI tech. Whether it's embedded in the copier or available through apps that connect to AI in the cloud, this is the future we're heading towards.
AI-powered MFDs are going to be the next big thing, making it possible to upgrade almost every copier that doesn’t have AI yet.
Just like we had to get used to digital copiers in the 90s, we now need to level up our skills and knowledge about AI. To kick things off, here’s a glossary to help us all get up to speed in this ever-evolving field.
Each month I'll try to post something in reference to how AI and copiers can help our clients workflows.
For Starters I thought it would be good to review
Artificial Intelligence Terms
Artificial Intelligence (AI) refers to the simulation of human intelligence in machines. These machines are programmed to think, learn, and problem-solve in ways that mimic human cognitive functions. AI applications include things like speech recognition, decision-making, language translation, and autonomous driving.
AI ethics refers to the principles and guidelines that govern the development and use of artificial intelligence to ensure it is fair, transparent, and beneficial. It addresses concerns like bias, privacy, accountability, and the impact of AI on society. The goal is to create AI systems that are ethical, responsible, and align with human values.
AI algorithm is a set of rules or instructions designed for machines to follow in order to solve problems, make decisions, or perform tasks. These algorithms enable computers to learn from data, recognize patterns, and improve their performance over time without being explicitly programmed for specific tasks. Examples include decision trees, neural networks, and genetic algorithms.
Application Programming Interface (API) is a set of rules and protocols that allows different software applications to communicate with each other. APIs enable developers to access the functionality of other software or services, such as databases, web services, or operating systems, without having to understand the internal workings of those systems. This facilitates the integration and interaction of different software components, making it easier to build and connect applications.
Big data refers to extremely large and complex datasets that are difficult to process and analyze using traditional data-processing tools. These datasets come from various sources like social media, sensors, and transactions, and they require advanced technologies and techniques, such as machine learning and data mining, to extract valuable insights and make informed decisions.
More to come next week
-=Good Selling=-
Today's Hacked!
Hacked!
7/30/2024
Sponsored by
Recent Hacking Incidents and Cybersecurity Concerns
Something new this week for everyone
Government and Public Sector
Online security lapses led to data of 40m UK voters being hacked, says ICO The UK's Electoral Commission was reprimanded by the Information Commissioner's Office (ICO) for failing to update its security measures, which led to the hacking of personal data of 40 million voters in August 2021. The watchdog's criticism highlights the need for timely security updates to prevent such breaches.
Electoral Commission reprimanded over cyber security failings after major hack The Electoral Commission faced criticism for its cyber security shortcomings following a significant hack that exposed the details of around 40 million voters. The reprimand underscores the necessity for robust cyber defenses to protect sensitive electoral data.
Washington Post CEO accused in court of deceiving police about U.K. hacking scandal The Murdochs have paid over $1.5 billion to settle numerous lawsuits stemming from a phone hacking scandal. In a new development, the CEO of the Washington Post has been accused in court of misleading police regarding the extent of the hacking activities in the UK.
Probe launched into Machado's alleged involvement in system hacking - MercoPress An investigation has been initiated into claims that Machado was involved in hacking the National Electoral Council's data transmission system from North Macedonia during recent elections. This probe aims to uncover the extent of the alleged interference in the electoral process.
Education and Public Institutions
New Jersey City University hacked by ransomware group demanding $700K New Jersey City University fell victim to a ransomware attack by the Rhysida Ransomware Group, which demanded $700,000 for the release of the institution's data. Cybersecurity firm Hack Manac reported the incident, highlighting the ongoing threat of ransomware attacks on educational institutions.
Cybersecurity
Pro-Ukrainian hackers claim attack on Russian cyber company - The Cyber Anarchy Squad, a pro-Ukrainian hacker group, claimed responsibility for hacking the Russian information security firm Avanpost. The group leaked a trove of data, marking another instance of cyber warfare amidst geopolitical tensions.
L.A. Superior Courts' Hacked Computer Systems Fully Restored - After a ransomware attack caused a one-day disruption, the Los Angeles County Superior Court system has fully restored its computer operations. The swift recovery underscores the resilience of the court's IT infrastructure in the face of cyber threats.
Change Healthcare begins the process of notifying victims of February hack - US healthcare organization Change Healthcare is notifying victims of an ALPHV ransomware attack that occurred in February, affecting millions and causing nearly a billion in damages. The notification process aims to inform those impacted and mitigate further risks.
Curbing liabilities for hacked health systems - State lawmakers are considering measures to limit the liabilities of healthcare organizations facing data breaches. The legislation aims to balance the need for strong cybersecurity with protecting healthcare providers from excessive legal and financial repercussions.
Technology and Business
Story Preview: Killeen family disturbed after Ring camera gets hacked, hacker talks to son A family in Killeen was shocked when a hacker gained access to their Ring indoor camera system and spoke to their child. This incident raises concerns about the security of home surveillance devices and the privacy of their users.
Hollywood Hacked! Disney Data Breach Has Celebs Freaking Out A data breach at Disney has caused alarm among celebrities whose personal information was compromised. This incident is reminiscent of the Sony Pictures hack from a decade ago, highlighting the persistent vulnerabilities in the entertainment industry's cybersecurity measures.
Crypto sleuth investigates suspect in Sydney Sweeney's hack Crypto investigator ZachXBT is looking into the recent hack of Sydney Sweeney's X account, potentially linked to a convicted UK hacker. The investigation aims to uncover the perpetrator and address the security weaknesses exploited in the attack.
Ticketmaster Hacked – What Victims of Data Breach Should Know Ticketmaster's database was compromised by a third-party hacking group, affecting numerous users. Victims of the data breach are being informed of the incident, and Ticketmaster is implementing measures to resolve the security lapse and prevent future occurrences.
Hospitality and Leisure
Data potentially hacked over six month period at Equinox Resort The Equinox Golf Resort & Spa in Manchester Village may have experienced a data breach affecting customer information from December 2015 to May 2016. The potential hack has prompted an investigation into the resort's data security practices.
Columbia Gorge Humane Society social media hacked The Columbia Gorge Humane Society's social media accounts were hacked, leaving the organization unable to communicate with its followers. The hack has paralyzed their online presence, and efforts are underway to regain control and secure their accounts.
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Today's Hacked
7/29/2024
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Recent Hacking Incidents and Cybersecurity Concerns
Something new this week for everyone
Entertainment
Javed Akhtar Says His X Account 'Hacked', Post On Olympics 'Not By Me' - NDTV Noted lyricist and screenwriter Javed Akhtar revealed that his X account was hacked after an unusual post about the Indian team at the Olympics appeared. Akhtar clarified that the "totally harmless" message was not authored by him and that he is addressing the security breach with the platform's authorities.
'Indian team for Olympics': Javed Akhtar's X Account Hacked; Netizens Roast the Lyricist - Times of India After Javed Akhtar's X account was hacked, resulting in a post about the Indian Olympics team, netizens responded with humor and criticism. Akhtar clarified that he was not responsible for the post, and efforts are underway to secure his account.
The Hacked Parade: My Chemical Romance explains weird Facebook posts - 105.7 The Point Rock band My Chemical Romance took to Instagram to address their fans regarding unusual posts on their Facebook page, explaining that their account had been hacked. They urged fans not to believe the misleading posts and are working to regain control of their social media presence.
Britney Spears Not Selling Thousand Oaks Home Despite Listing, MLS Hack to Blame - TMZ Despite public listings suggesting otherwise, Britney Spears is not selling her Thousand Oaks home. The confusion arose from a hacked MLS listing, and Spears clarified that her property is not on the market, urging fans to disregard the erroneous information.
Snoop in Paris: Can he hack it as an Olympic sportscaster? - NBC Olympics Snoop Dogg, adopting his "Tony Lisa" persona, entertained viewers by co-commentating highlights from the Paris Olympics alongside Mike Tirico. His unique and humorous take on the events showcased his versatility and potential as a sportscaster, blending entertainment with sports coverage.
Cybersecurity
WazirX hacked: North Korean hackers behind $235 million theft from Indian investors, report reveals - Business Today Indian cryptocurrency exchange WazirX experienced a significant hack attributed to North Korean cyber group Lazarus, resulting in a loss of $235 million. The breach has raised concerns over the security measures of cryptocurrency platforms and the increasing sophistication of international cybercriminals.
Distress call: Hacked WazirX dials Binance for lifeline - Moneycontrol In the wake of a major security breach, WazirX reached out to Binance for support, as the latter held significant WRX tokens. This call for assistance highlights the interconnected nature of cryptocurrency exchanges and the impact of hacks on their operations.
Curbing liabilities for hacked health systems - POLITICO State lawmakers are taking steps to limit the liabilities of healthcare organizations facing data breaches. This move aims to address the growing number of class-action lawsuits following cyberattacks on health systems, balancing the need for security with protecting healthcare providers from excessive legal repercussions.
Lawmakers look to curb liabilities for hacked health systems - Becker's Hospital Review Lawmakers are proposing measures to limit the liabilities of healthcare organizations experiencing data breaches. This legislative effort aims to protect these institutions from overwhelming legal challenges while encouraging better cybersecurity practices.
Spyware Provider for Windows, Mac & Android Hacked, Sensitive Data Exposed - Cyber Security News A Minnesota-based spyware provider suffered a data breach, compromising sensitive information from over 10,000 devices since 2013. The hack exposed the extent of the provider's surveillance operations and highlighted vulnerabilities in spyware technology.
Murdoch Papers Agree to Search for Evidence in Harry, Others' Phone-Hacking Cases - USNews.com News Group Newspapers, facing allegations of phone-hacking involving prominent figures like Prince Harry, agreed to search for evidence in these cases. This development is part of ongoing legal battles over privacy violations by the now-defunct News of the World and its parent company.
North Korean hospital hacker indicted in the US - HealthExec A North Korean national has been indicted in the US for leading ransomware attacks against hospitals. This indictment underscores the global threat posed by state-sponsored cybercriminals targeting critical infrastructure and healthcare systems.
Real Estate and Home Management
These homeowners are 'hacking' their pools and lawns to earn extra cash | CNN Business Homeowners like Alexis Hammond are monetizing their properties by renting out spaces such as pools and lawns through platforms like Peerspace. This trend allows property owners to generate additional income by offering their amenities for short-term use, often catering to events or casual gatherings.
Dispersed camping: Travel hacking for outdoor enthusiasts | Adventure | Santa Fe New Mexican Outdoor enthusiasts are turning to dispersed camping as a cost-effective and adventurous travel option. This form of camping involves staying in designated areas on public lands without traditional amenities, offering a more rugged and intimate experience with nature.
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