MFP Copier Blog

R.J. Stasieczko

Ricoh and Konica Post 1st Quarter results for Fiscal March 2022

Art Post · 8/5/219:30 AM

R.J. Stasieczko

OEMs Cancel A3 Manufacturing? Which one? Is it HP?

Art Post · 8/4/219:30 AM

Memoirs of a Copier Sales Person

Is It Time to Add an Additional Covenant to Copier Leases?

Art Post · 8/3/2110:09 PM

It's common knowledge that I've been struggling with hitting my numbers for the last 8 weeks. I should have expected a run like this since I had a run of 14 months that were above average. Instead of saying "Why Me", I'd rather stick to "Why Not Me".

I had five appointments in the field today and that gave me a lot of windshield time and time to think. Because of the pandemic and now the ensuing Delta variant I have at least 5-6 leases that are in renewal. At this time I've not found a way to get those clients to upgrade. In most cases it's easy to show the show the savings on the maintenance side in order to facilitate the upgrade. I have three clients that can save thousands yet they still won't pull the trigger and are in rollover with month to month to month clause.

With most copiers leases there are four options at the end of the lease.

upgrade
purchase
return
don't return and don't buy, just keep renting on a month to month, or every two months and some leases will auto renew for 12 months

I would tend to think that most copier dealers that use leasing companies have these options in the lease. The fourth clause can be different from each dealer and or leasing company.

I'm also aware that there are many dealers that have their own leasing companies and they may dictate the end of lease terms differently from what I've seen and what I use in the field.

Car Leases

I just looked up the terms of my car lease and at the end I have three options. One is to purchase the leased vehicle, upgrade to a new lease or return the car and walk away. There is no rollover clause that I know of, however I have heard that some of the car manufacturers will grant a short term extension of the lease if needed. Pretty simple stuff right?

Times Like These

We've never endured times like these before in our industry. I've got five to six leases in rollovers and I can only imagine how many others are in the same boat as me. It's times like these that make you think about those terms and conditions and if they could be changed to help facilitate upgrades in a more timely manner.

Rollovers

At some point in time these clients will pull the trigger on the upgrade but when you're struggling you tend to think that just maybe there is another option to add or takeway. Most leases state if you don't exercise your option the lease will renew on a month to month, every two months and then some that have a 12 month rollover. I've heard that some of the leasing companies will roll a portion of that rental back to the dealer. So, that's great for the dealer but not so great for the sales person because they don't see any of that revenue. Thus good for the leasing company and somewhat good for the dealer.

What I Would Like to See

I'm not sure if I'll be around when the next pandemic hits, but it would make sense to me that a dealer may want to re-think the the fourth option of the roll over. Now this idea comes from chats with many clients that have asked me about the end of lease options. When I get to option 4 which is the roll over some of the clients asked me if there is an additional cost for the device once the lease goes into the month to month. The reaction from the client is more like they thought there would be an increase at the end of the term. Of course there isn't but what if there was? Why can't the month to month rental double in cost or there is no month to month option and the equipment has to be purchased, upgraded or sent back.

If we had these additional covenants it would be a win for the leasing company (especially if the lease went to rollover at double the cost), win for the dealer and the sales person would have a much better chase of securing the upgrade at the end of the lease.

Again the only reason that this came to mind is my current situation but it does get you thinking and when you compare the end of lease options with a car it seems to be that they are better at protecting the upgrade process.

As my buddy @VinceMcHugh, just my two cents

-=Good Selling=-

R.J. Stasieczko

Mega Dealers are 1990 Time for a 3-5 Billion dollar Franchise system

Art Post · 8/3/219:30 AM

Polek & Polek

If Today is Your Birthday with Chris Polek 8/2/2021

Art Post · 8/2/215:00 PM

Better Call Art

Better Call Art "The Baker"

Art Post · 8/2/217:19 AM

Sales Professionals... Are You Engaging In Proactive And Real Conversations?

Larry Levine · 8/1/216:54 AM

"If you want to be a good conversationalist, be a good listener. To be interesting, be interested."

Dale Carnegie

The way you open conversations has a direct impact on what happens next. The direction of those conversations along with the strategy behind those conversations; all will have a direct bearing on one thing... a potential sales opportunity.

"You never know when one conversation will lead to exponential sales growth."

Just curious... How many of you in sales engage in real, genuine and meaningful conversations with your clients?

For many, you rely upon scripted questions and answers that you exchange, as your words resemble a tennis match.

Conversations build relationships, and relationships build businesses.

Real conversations require complete participation. It requires you to be present. Genuine or even meaningful conversations are invitations, an invitation to "what is really going on" unfolds during the conversation.

Question for many of you out there... How do you achieve authentic, meaningful, genuine and real conversations with your clients? Simple, you let your guard down and stop acting like a salesperson.

Engaging in real conversations requires you to be in the moment.

When salespeople embrace vulnerability, allowing the conversation to flow; entering a realm of uncertainty, the likelihood of genuine engagement have skyrocketed.

How comfortable are you making your clients feel about you, so in return they become comfortable enough sharing their uncomfortable business concerns?

A real and meaningful conversation is a business adventure into the unknown. This is where you allow the conversation to flow, unscripted, not guarded and you welcome in what you uncover. This is where new possibilities and opportunities to help await you.

"Be brave enough to start a conversation that matters."

Dau Voire

In his book, "Together: The Healing Power of Human Connection In A Sometimes Lonely World", American physician and author, Dr. Vivek Murthy challenges us to ask ourselves questions like:

“What was it about that conversation? Did I have a breakthrough moment where I let my guard down? Allowed myself to be vulnerable and was real with the other person? Or was it that they did that with me? And by being vulnerable they actually empowered me to be the same with them?”

Think about this for a moment... This is why selling from the heart professionals are brave enough to start proactive conversations that matter. What about you?

PROACTIVE CONVERSATIONS - WHAT DOES THIS LOOK LIKE?

First, let's examine the difference between reactive and proactive conversations.

Reactive - It’s something you haven’t planned for and something that has caused you to respond in an unforeseen manner. The result is often defensive in nature, after the fact.

Proactive - You prevent problems before they arise. You're answering questions before they ask you. You work with your clients and have open conversation about issues important to the both of you.

Sales professionals understand that proactive conversations are planned, purposeful and deliver on their promises.

Proactive and real conversations set sales professionals apart from sales reps.

A few benefits of proactive and real conversations:

Shows You Care — Sales professionals dedicate the additional time to provide insights and creative ideas for their clients, to help them grow their business. They do this because it sets them apart from all the other empty suits.

Builds Trust — In a post trust sales world, proactive conversation shows that you are invested in their business growth. Sales professionals closely monitor their client's business and routinely engage with knowledgeable insights to help them cast vision about their business.

Prevents Future Issues — Sales professionals make sure there are no surprises. You can say they prevent their clients from "making a mountain out of a molehill". Proactive conversations, you will gain a better understanding about their needs and pain points before they turn into issues.

IT IS ABOUT PROACTIVELY GETTING TO KNOW YOUR CLIENTS

The single best source of help are your clients. Engage with them. Ask them questions. Learn something new about them. What is really going on inside their business? These become conversation starters when it comes to prospecting for new conversations with future clients.

Sales professionals understand their clients, their business and their competitive landscape?

Are you someone who truly cares about improving your client's business lives? Do you give a rip about them?

How can you improve the business lives of your clients? Quite simple, just ask them. Make it about them.

Salespeople... You won't get to the close of a sale unless you open the conversation correctly

Getting to know your clients starts with proactive, intentional curiosity driven conversations.

It is about engaging in conversation with great questions. It starts with...

Tell me more...

In addition to that, what else?

Imagine for a moment, what would happen if...

Insert these into your question starters and watch what starts to happen.

Engaging questions lead to engaging conversation which leads to relationship building

Whether it be digital or face to face, proactively engaging in conversations will catapult your sales success.

I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.

With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social and Selling from the heart inside the sales process. You can follow me on LinkedIn, Twitter, Facebook and on my podcast by clicking on Selling from the Heart.

This Week in the Copier Industry 10 Years Ago

This Week in the Copier Industry 10 Year Ago

Art Post · 7/31/2110:40 PM

This Week in the Copier Industry 10 Year Ago

First Week of August

Are copier companies and the paper manufacturers noticing a declining demand with more people feeling comfortable reading documents with their smartphones and laptops?

My response to the above Quora thread today: We’ve seen a 20–30% decrease in printed pages since the pandemic started, we are seeing some recovery with many getting back to the office. Interesting that there has been an increase of pages printed with healthcare of 12% in our market place. Just recently paper companies also posted and increase in demand for cut sheets. We’ll never get back to pre-pandemic printed pages levels and it’s been a declining industry for the last few years.

Enjoy These Copier Threads from 10 Years Ago This Week!

Canon Intros ‘Printeaze’ for SMBs

Art Post (Guest) · 8/6/1110:01 AM

Canon India Pvt. Limited, has introduced a software solution that will allow SMBs and enterprises to analyze all the print and copying processes within the organization. Canon released it under the name of ‘Printeaze’. Printeaze is designed to serve as a one stop solution for print management needs with more features such as accounting the print, fax, scan and copy functions or sending automatic e-mails to the users which include information like budget exceed, printing restriction etc. Dr

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Konica Minolta Awarded Prime Status by Oekom Research for Corporate Social Responsibi

Art Post (Guest) · 8/6/119:55 AM

years in a row and selected in the Global 100 Most Sustainable Corporations by Canada-based Corporate Knights Inc. For additional information on Konica Minolta's global CSR and environmental efforts, please visit http://www.konicaminolta.com/about/csr . About Konica Minolta Konica Minolta Business Solutions U.S.A., Inc. is a leader in advanced imaging and networking technologies for the desktop to the print shop. For the fourth consecutive year, Konica Minolta was recognized as the #1 Brand for

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HP and Konica Minolta® Acclaimed as Outstanding Achievers

Art Post (Guest) · 8/6/119:57 AM

restrictions on size or file type. • A two-way capability, ePrint and Share also enables users of HP Designjet e-Series of Web-connected wide-format printers to access their cloud library directly from the control panel to print selected documents Features of Konica Minolta Universal Printer Driver (UPD): • Konica Minolta Universal Printer Driver (UPD) enables users to easily find and print to a variety of Konica Minolta and third-party printers and MFPs on a network, while offering a consistent

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Xerox Releases WorkCentre 5300 Multifunction Printers

Art Post (Guest) · 8/6/1110:08 AM

Starting with a list price of $6,100, the 5300 Series replaces the 5225/5230 in Xerox’s black-and-white MFP portfolio. Rate This Article: Poor Best E-mail Print PDF Version Print Version Sponsored By Printing and digital imaging specialist Xerox announced the release of its WorkCentre 5300 Series black-and-white multifunction printers, which are designed to help small to medium-size businesses and enterprise users simplify everyday work processes. The three new additions to Xerox’s

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New Xerox Multifunction Printers Make Black-and-White Printing Fast, Easy and Secure

Art Post (Guest) · 8/1/1111:11 PM

Aug 01, 2011 New Xerox Multifunction Printers Make Black-and-White Printing Fast, Easy and Secure Download Full-Size Image ROCHESTER, N.Y. -- Xerox Corporation’s new WorkCentre ® 5300 Series black-and-white multifunction printers (MFPs) can help SMB and enterprise users simplify everyday work processes – giving back time and saving money. The three new additions to Xerox’s tabloid-size MFP portfolio, the WorkCentre 5325/5330/5335, print speeds of up to 35 pages per minute. Other key features

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Fuji Xerox Launches Managed Print Services Training Program to Upskill Channel Partne

Art Post (Guest) · 8/1/1111:21 PM

management of all hardware. With pagepack, resellers will help customers attain greater visibility into printing costs in the entire business. The program can be flexed to customize to the requisition of particular departments and teams. PagePack Empowers Channel Partners of Fuji Xerox According to the spokesperson, David Borg who is a General Manager of Fuji Xerox Printers claims that Fuji Xerox is the first leading print company to set off a Channel Partner MPS Training Program. Presently

Survey

Now that Mike Pietrunti has abruptly left Kyocera MITA and some reports suggest that he will surface at another player in the Office Equipment Industry, where will Mike Pietrunti wind up:

GMAN · 8/3/1112:07 PM

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Xerox warns of "five hidden print costs"

Art Post (Guest) · 8/3/1111:06 PM

Xerox warns of "five hidden print costs" Procurement executives should look out for the hidden costs of printing which fall outside the usual target areas of hardware, maintenance and supplies. In a report carried out by IDC and sponsored by Xerox, five hidden costs of print were highlighted which together can reduce overall print expenditure by as much as 30%. The repot claims that typical print costs can typically consume between 1% and 3% of a company's revenues, depending on industry. The

Re: Rumor has it.....

txeagle24 · 8/1/1110:12 AM

I know that in DFW all Xerox Direct accounts have been assigned over to the local Global branch. That Global branch was a massive Ricoh & Konica Minolta dealer prior to the Xerox acquisition, and they struggled at retaining that base over the past few years with RBS, IKON and 7 other RFG dealers chasing after their Ricoh placements. I wonder if part of this move is to further subsidize GIS with SMB accounts while conveniently allowing Xerox Direct to transition to selling solutions & services

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Kyocera Mita America Names New President

Art Post (Guest) · 8/2/1111:41 PM

, he returned to KMC as manager of the Sales and Planning departments for the American market. Since 2010, he has been with KMC’s Business Strategy Division where he has focused on the corporation’s initiatives aimed at further expansion of its document solution business. ABOUT KYOCERA MITA AMERICA Kyocera Mita America, Inc. (www.kyoceramita.com/us), headquartered in Fairfield, N.J., is a leading provider of computer-connectable document imaging and document management systems, including network

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Xerox Color Innovation Center Opens in Little Falls, N.J.

Art Post (Guest) · 8/3/1111:02 PM

technology, and will demonstrate how advancements like one-to-one marketing, cross-media campaigns, QR codes, photo applications and workflow automation are transforming the world of print. Products featured in the center will include the Xerox Color 1000 Digital Press, Nuvera 120 Copier/Printer, 4127 Enterprise Printing System, Xerox 700 Digital Color Press, Xerox Color 560 Printer, WorkCentre 7775 Color Multifunction Printer, and ColorQube 9303 Color Multifunction Printer, among others. The

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Standard Announces ColorWorks Pro Plus Inline Finisher for Xerox

Art Post (Guest) · 8/3/1111:05 PM

color customers," said David Reny, executive vice president, Standard Finishing Systems. "Horizon engineering, Xerox color printing technology, and Standard's comprehensive sales and service support continue to be a winning combination for customers." The Horizon ColorWorks Pro Plus brings professional in-line finishing functionality to the Xerox Color 800/1000 Digital Presses and opens up a wide range of applications for new and existing customers. Xerox DocuColor customers who already own a

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Photizo Group to host Asia Pacific Managed Print Services (MPS) Conference 2011

Art Post (Guest) · 8/6/1110:03 AM

/be-a-speaker . For information about agendas and registration visit: www.mpsconference.com . To learn more about sponsoring or exhibiting contact David Brown at dbrown@photizogroup.com # # # About Photizo Group Photizo Group is the market’s main source for ongoing business intelligence about the rapidly growing opportunity of managed print services (MPS). MPS involves managing hardcopy device fleets (copiers, printers, multifunction devices, and fax machines) in a unified fashion, often

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Managed Print Consultant

Art Post (Guest) · 8/1/1111:18 PM

Managed Print Consultant Chicago Office Technology Group-Xerox - North and Northwest Chicagoland Suburbs (Greater Chicago Area) Job Description Chicago Office Technology Group (COTG), a Xerox Company is a leading Managed Print Service company in the Chicgoland area. COTG, is currently seeking self-motivated, income focused, energetic individuals working for a fast pace growing Managed Print Division out of the Itasca branch. These candidates will oversee the North & Northwest suburbs of the

Re: KYOCERA MITA ANNOUNCES EXECUTIVE TRANSITION

GMAN · 8/1/1112:49 PM

Now that we are hearing Mike Pietrunti will remain in our Industry and soon be announced at another manufacturer, the question is which one? As you hinted Art, Mike may have realized that "Toshiba, Sharp and Kyocera may get out of the industry all together" and he needed to move on to move up. Since SHARP will continue to be a periphery player in the Industry and Toshiba is managing their MFP business into it's decline, I put my money on Pietrunti surfacing at Ricoh, as the new VP of DEaler

Re: Copiers to go the way of the Typewriter?

fisher · 8/1/113:48 PM

I was a typewriter guy selling and servicing IBM and Brother typewriters before I got into the copier field. At the time we had the majority of large and government accounts in our area. It was nearly an overnight crash for the company I was working for at the time. I saw it coming and moved on before it all came crashing down. Within 18 months of me leaving, the company was finished. The company tried to adapt; first dabbling in fax machines then computers and then copistar copiers but could

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First MPSA Dealer Members -- MT Business Technologies, RJ Young – Renew

Art Post (Guest) · 8/2/1110:15 PM

First MPSA Dealer Members -- MT Business Technologies, RJ Young – Renew Commitment to Managed Print Services Association Firms were first dealers to join MPSA, now renewing under Ricoh ChaMPS program Columbus, OH – August 2, 2011 – MT Business Technologies and RJ Young, the first dealers to join the Managed Print Services Association (MPSA), have renewed their commitment to the group as corporate standard members. In addition, they took advantage of the membership discount available through the

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Canon U.S.A. Receives Two Awards From Buyers Laboratory, Inc.

Art Post (Guest) · 8/6/1110:05 AM

recognize Canon's commitment to providing our customers a comprehensive suite of imaging solutions that take output production and management to the next level," said Junichi Yo****ake, senior vice president and general manger, Imaging Systems Group, Canon U.S.A. "Canon is proud to receive Buyers Laboratory Summer 'Pick' awards for our uniFLOW Serverless Secure Print solution and imagePROGRAF iPF8300S large format printer." Recognized as "Outstanding" in their respective category by BLI, Summer "Pick

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Xerox Names Paul Smith to Lead Canadian Research Centre

Art Post (Guest) · 8/6/1110:10 AM

and new inks for Xerox Phaser printers. As vice president of XRCC, Smith will spearhead Xerox's materials research activities through a team of 120 scientists and engineers. The research centre's most recent innovations include advances in emulsion aggregation toner and the development of long-life photoreceptors. The centre has also played a key role in developing the next generation of solid ink, Xerox's proprietary ink that melts to a liquid in the printer and because it does not use

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ACS, A Xerox Company, Expands European Presence with Acquisition of Innova Consulting

Art Post (Guest) · 8/1/1111:15 PM

://www.xerox.com/investor . Note: Connect with ACS on Facebook or Twitter. To receive RSS news feeds, visit http://news.xerox.com/pr/xerox/rss.aspx . For open commentary, industry perspectives and views from events visit http://twitter.com/xeroxcorp , http://twitter.com/xeroxoffice , http://twitter.com/xeroxproduction , http://twitter.com/servicesatxerox , http://twitter.com/xeroxevents , http://www.xerox.com/blogs , http://www.xerox.com/podcasts . XEROX(R), XEROX and Design(R) are

Survey

When Kiyo Shimuzu heads back to Japan or Eurpoe at the end of September 2011, who will become the new leader of Dealer Division for Ricoh Americas Corporation?

GMAN · 8/7/118:50 AM

Re: Copier Compensation Plans

Art Post (Guest) · 8/1/1111:28 PM

a monthly payment of $46K per month. There is money to be made I just dont think a dealer needs 40 street reps anymore. And this is were comp plans will be more critical in attracting new talent and in selling yourself to a dealership. No more cookie cutter plans, one-size fits all. That is old school analog copier business. My belief is this ---- if you want your salespeople to be successful and make the company money, then you're going to have to pay them a nice penny.

Member

Jo No E

Re: Thoughts on Convergence 2011??

Art Post (Guest) · 8/1/118:10 PM

I don't think it was Ricoh Americas place to talk about the 10K layoffs since the layoffs was a "global event". Ricoh like many other copier companies is making sure they are lean an mean and at least for now they havn't outsourced a whole community to a company in India like Xerox did. Drinks???? I had many courtesy of my buddy from England.

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Checkout JetMobile for Print Solutions!!

Art Post (Guest) · 8/1/1111:40 PM

Professional solutions for information traceability, security, and mobility; scan/print/copy/e-mail access control; tracking and security; 1D- and 2D-barcode and secure check printing. https://www.jetmobile.com/?P4Psec500

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Xerox 7655P

Art Post (Guest) · 8/2/113:59 PM

Does anyone know when this system was launched??

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Plastic Packaging Technologies Upgrades to EFI Radius ERP

Art Post (Guest) · 8/2/1110:06 PM

www.efi.com or contact 800-875-7117. About EFI EFI (www.efi.com) is a world leader in customer-focused digital printing innovation. EFI's award-winning solutions, integrated from creation to print, deliver increased performance, cost savings and productivity. The company's robust product portfolio includes Fiery® digital print controllers and solutions; VUTEk® superwide digital inkjet printers, UV and solvent inks; Rastek™ UV wide-format inkjet printers; Jetrion® industrial inkjet printing systems; print

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EFI Continues Global Expansion with Prism Acquisition

Art Post (Guest) · 8/2/1110:10 PM

transition assistance to help make the move as seamless as possible. About EFI EFI (http://www.efi.com) is a world leader in customer-focused digital printing innovation. EFI's award-winning solutions, integrated from creation to print, deliver increased performance, cost savings and productivity. The company's robust product portfolio includes Fiery® digital color print servers; VUTEk® superwide digital inkjet printers, UV and solvent inks; Rastek™ UV wide-format inkjet printers; Jetrion® industrial

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Lexmark’s solutions-ready scanner transforms workhorse printer into robust MFP

Art Post (Guest) · 8/3/1110:26 PM

links seamlessly to the company’s versatile T650, T652 and T654 monochrome laser printers, adding an innovative solutions framework and full multifunction capability to this award-winning family of printing devices. The modularity of the Lexmark 6500e MFP Option makes it an adaptable solution that allows for flexibility and accessibility in the work environment. Equipped to handle complex media, it addresses the most advanced scanning requirements of busy workgroups and departments. Customers

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Direct Marketing Leader IWCO Direct Is First U.S. Install of Oce ColorStream 3500 Ink

Art Post (Guest) · 8/3/1110:35 PM

tools with Oce PRISMA architecture for more seamless workflow and to further automate the front-end process of creating final print-ready files. About the Oce ColorStream 3500 Inkjet Printing System The Oce ColorStream 3500 inkjet printing system was unveiled at Canon Expo in Tokyo in November 2010. The high-speed, high-quality full color inkjet printer runs at 1,073 letter-size impressions per minute and simplifies the transition from monochrome to full-color or even five or six colors. It offers

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The Ricoh Throne

GMAN · 8/7/118:50 AM

No, I don't mean the Men's Room at the end of the hall on the 2nd Floor at 5 Dedrick Place in west Caldwell, NJ...

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August 2011 Sales Numbers Poll!

Art Post (Guest) · 8/7/1110:24 PM

I'm always interested in hopw everyone is doign across the country, with the recent news of the debt in the US, and the slow growth or no growth it could be good for us to gauge were we are as a group with quotas.Please take the time to vote every...

Member

rottmom02

Re: New Sharp End of lease HDD feature

SalesServiceGuy · 8/1/1111:22 AM

A response from a different board suggest that on the latest series of Sharp copiers, in Admin Mode, there is a new soft button that once touched erases all customer variable data and brings the copier back to default settings. All copier vendors can do this in Service Mode, so as suspected, this is not really a new feature but good Marketing.

Re: Fax on the imageRUNNER ADVANCE 6075

VinceMcHugh · 8/7/1111:27 PM

While there are some rules that can be set up on a Canon IR-Adv for Fax Forwarding it is not as robust as a Fax Server. One cool thing that the Canon IR-Adv will do if you have the multiple Fax line option, is you can forward each incoming fax line to a different forwarding address = the poor man's DID (Direct Inbound Dialing). That is pretty cool!

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MT Business Technologies Recognized With HP OPS Elite Partner Status

Art Post (Guest) · 8/6/119:49 AM

partner in the Elite program MT Business Technologies demonstrates a consultative sales approach to solving their client's business problems and have proven their expertise in providing complex printing and imaging solutions for unique printing needs, with superior industry qualifications and skills validated by HP's technology professionals. The HP OPS Elite Partner status is the highest designation awarded by the Imaging and Printing Group at Hewlett Packard. With fewer than 80 "Elite Dealers

Re: Q. How does your company handle networking charges?

JasonR · 8/5/1110:06 AM

On average, business computers are replaced every 5 years. That means (on average) 20% of all computers are replaced each year. If you did NOT charge for reinstalling drivers, you would need to employ someone (or several someones) full-time to drive around reinstalling print drivers on every client's computer they just replaced. It seems those customers most unwilling to pay are also those most unable to accomplish simple tasks such as reinstalling a print driver on their own. Funny story: My

Re: Q. How does your company handle networking charges?

VinceMcHugh · 8/7/1111:23 PM

I once had a Doctor's receptionist baulk when I told her what a chargeable service call would cost. She said to me(indignantly), "the DOCTOR doesn't even charge that much". To which I replied "Yeah, I Know, but he can't fix his copier!" OK, OK, I only thought it very loudly when I was a young technician.

Member

PayLessFirst

Member

SAAUQ0

Member

Blazenby12

Re: Rumor has it.....

GIntel · 8/1/1112:05 AM

I don't know for sure. I think Xerox Direct's move away from SMBs is not new, but if they did eliminate any Direct to SMB positions, I think Global is too independent to put up with Xerox forcing them to hire transitioned reps. Maybe they will tell the reps to open agencies!!!

Re: Thoughts on Convergence 2011??

GMAN · 8/1/1112:38 PM

Many people that I have spoken with (i.e. RFG Dealers) wish that Ricoh would have been more truthful during the CONVERGENCE Meeting, by addressing the 10,000 layoffs that were announced shortly after the Meeting. Additionally, many remarked on how all of the General Session speakers (i.e. Executives) were from IKON, except for Steve Burger, which was unsettling to the Dealer community. I also heard that Ricoh employees were acting on their best behavior and that the days of buying an abundance

Re: Rumor has it.....

txeagle24 · 8/2/119:11 AM

It came up in a sales meeting about a month ago after someone bumped into a contact that sells for the local GIS branch.

Re: Rumor has it.....

txeagle24 · 8/2/111:29 PM

There wasn't much clarification. Just told us to be on the lookout for Xerox Direct accounts.

Re: New Sharp End of lease HDD feature

SoTxPrintGuy · 8/3/116:24 PM

While it may be argued that it's good marketing, I would think otherwise and also state that it's horrible customer service. #1, I don't think it truly wipes the hard drive clean; only a reformat would do that. #2, it would be much easier to just sell whatever flavor of "Data Overwrite" kit your particular brand sells as an upfront cost and installation to the copier. The cost is minimal and offers the extra protection of keeping the drive always clean.

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OS33 to Demonstrate Cloud-Based Webtops at CompTIA Breakaway 2011

Art Post (Guest) · 8/1/1111:03 PM

emails, and do enterprise level work from any connected device, anywhere in the world. The latest update to the OS33 Platform adds additional capabilities to the already robust OS33 Webtop, with features including an enhanced Cloud File Manager, which provides instant access to hosted corporate file systems; Cloud Printers, an exciting new feature which provides the ability to access and print to any corporate network printer from any web browser on any device; embeddable SharePoint pages and Web

Better Call Art Label Press Muratec America

Better Call Art with David Clearman "Recent Wins with Print Shops for Color Label Presses"

Art Post · 7/31/2112:03 AM

David Clearman and I chat about recent Print Shops placements along with reasons why print shops are moving forward with color label presses. Please subscribe to our YouTube channel to get instant notications when a new "Better Call Art" drops!

This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry Five Years Ago

Art Post · 7/30/2111:33 PM

This Week in the Copier Industry Five Years Ago

First Week of August

The run of the slump is still continuing, but there has been some light that I can see from the end of the tunnel. Next week should see a some action with some opportunities finally moving to the order side.

Enjoy these awesome copier threads from 5 years ago this week!

Ricoh named a global market leader in Managed Print Services by Quocirca for fifth consecutive year

Art Post · 8/2/1610:23 PM

TOKYO, August 1, 2016 - Ricoh today announced that it has maintained a leadership position for the fifth consecutive year in the Managed Print Services (MPS) market, according to a report from analyst firm Quocirca entitled "Managed Print Services Landscape, 2016." *1 Ricoh's holistic approach to providing consistent, high-quality service to more than 4,000 customers of all sizes across verticals and continents has helped solidify Ricoh as a true leader in the space. In the report, Quocirca

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AlphaGraphics Brookfield (Wis.) Adds Canon imageRUNNER ADVANCE 8595i, imagePRESS C700

Art Post · 8/3/1610:49 PM

envelopes, and bring our variable data printing back in-house.” The Canon imagePRESS C700 color digital press was designed to deliver advanced levels of print quality, efficiency and versatility in both commercial and in-house print environments. The industry-defining press prints on a wide range of media including heavyweight, coated stocks and envelopes, at a high level of consistent quality and productivity. It can handle the most diverse print applications from short runs to complex variable

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All Covered Announces Advanced IT Security Services

Art Post · 8/2/169:59 PM

Managed Content Services (MCS). Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for nine consecutive years. Konica Minolta, Inc. has also been named to the Dow Jones Sustainability World Index for four years in a row. For more information, please visit: www.konicaminolta.us and follow Konica Minolta on Facebook, YouTube, and Twitter @konicaminoltaus. Contact Information Press Contact: Kristina Marchitto Public Relations

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MP C6004SP & Fax Routing to Folder

Art Post · 8/3/1612:06 PM

Had an interesting question posed to me and I don't know if there is a way to make a change with the MFP settings for Fax. On occasions the customers server will go down, during the time that the server is down, incoming faxes will not route to the fax folder, they will then print. The client can't have these faxes out in the open? Is there a setting with the MFP that we could make a change that the faxes would not print but be kept on the hard drive until released?

Re: MP C6004SP & Fax Routing to Folder

Old Glory · 8/3/164:52 PM

The short answer is yes. It would have to be initiated by someone at the point of failure. I would teach someone there how to change things in the event that the server goes down with the intent of switching things back once the server is back on line. The incoming fax can either go to the Fax Document Server or there is such a thing as "Locked Fax". Like Locked Print, it stores the incoming fax in the copier harddrive until an authorized code is entered to release them. Don't ask me how to

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How To Use New School Prospecting Methods To Crush It In Sales In The 21st Century

Larry Levine · 8/7/1610:27 AM

hop on the bandwagon to say “Cold calling is not dead, it is just different.” In my opinion, a true sales professional integrates strong business developments skills into their daily routine. Business development is an absolute necessity. Let's package prospecting into the business blender by adding some old school and new school. The business recipe isquite simple... phone, email, social selling, social prospecting and community networking events. Crushing it as a sales rep means integrating a

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New Xerox DocuMate 6440 is a Quick, Well-Rounded Scanner That Puts Organizations on the Fast Track for Digital Success

Art Post · 8/3/1610:56 PM

. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization. Our employees create meaningful innovations and provide business process services , printing equipment , software and solutionsthat make a real difference for our clients and their customers in 180 countries. On January 29, 2016, Xerox announced that it plans to separate into two independent

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Toshiba Now Selling Riso?

Art Post · 8/2/1610:40 AM

Has anyone heard of this, had a request from one of my people today on this

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Lead for 100+ plus copiers in Texas

Art Post · 8/2/167:50 AM

Title: Park 35 Multi-function Printer / Copier /Scanners - Save Matched Keyword(s) copiers Solicitation No. 582-17-70199 | Region Texas Agency State Government of Texas Due Date Aug 22, 2016 Source http://esbd.cpa.state.tx.us/ bid_show.cfm?bidid=126322 Park 35 Multi-function Printer / Copier /Scanners Open Date: 08/22/16 03:00 PM Agency Requisition Number: 582-17-70199 ...48-month period, unless renewed or extended, for approximately 100 multi-function black and white copier /printer/color

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Toshiba Business Solutions selling and servicing Risograph?

Chad · 8/2/162:30 PM

Is anyone aware if TBS is selling the Risograph product lineand having the units they sellserviced by a 3rd party? If so, who is the 3rd party?

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Lead for Multiple Copiers Needed in Texas

Art Post · 8/3/1610:58 PM

copier lease service Matched Keyword(s) copiers Solicitation No. J2400-16-0801 | Region Texas Agency State Government of Texas Due Date Aug 18, 2016 Source http://esbd.cpa.state.tx.us/ bid_show.cfm?bidid=126347 copier lease service Open Date: 08/18/16 03:00 PM Agency Requisition Number: J2400-16-

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CompTIA Expands Industry Standards Portfolio with New Guidance on Cybersecurity and Managed Print Services

Art Post · 8/2/169:53 PM

for managed print services firms. The standard covers four critical business functions: business generation, delivery and operations, customer relations and business direction. "Though many organizations are reducing their print volumes, printing remains a critical function in the business world and a potential business opportunity for solution providers," Ricker noted. "To help them grow their print business, we're providing clear, comprehensive guidance from our industry's leading

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Sharp shares fall below Foxconn's planned buyout price

Art Post · 8/2/1610:03 PM

TOKYO -- Shares in Sharp fell for the third straight day on Monday, at one point sliding 5 yen, or 5.4%, from Friday's close to 87 yen, below the 88 yen per share that Taiwan's Hon HaiPrecision Industry has agreed to pay to acquire the Japanese electronics manufacturer. Sharp said there are no plans to change the acquisition terms set by Foxconn, as Hon Hai is also called, but some market watchers are concerned that if Sharp's market cap falls below the planned buyout price, the takeover talks

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Toshiba Launches a New Global Client Services Offering

Art Post · 8/2/1610:10 PM

Solutions Toshiba Global Commerce Solutions is retail’s first choice for integrated in-store solutions and is a global market share leader in retail store technology. With a global team of dedicated business partners, we deliver innovative commerce solutions that transform checkout, provide seamless consumer interactions and optimize retail operations that are changing the retail landscape. To learn more, visit toshibacommerce.com or engage on Twitter@toshibagcs Toshiba and related logos are

Re: The End Is Nigh

Czech · 8/1/165:20 PM

the same. So if we are finding situations where we can "add" additional GP in, doesn't that mean we are just overcharging our customers because we are abusing the trust/relationship we've established? To me, this is like a car salesman selling a car at a higher price to an elderly person because he knows he can get away with it. I used to sell solutions to peoples' problems, but now all of the products can do the same thing. I literally feel knots in my stomach when I sell one copier model to a

Re: MP C6004SP & Fax Routing to Folder

Art Post · 8/3/1611:01 PM

Old Glory Ty for this! Can you tell me more about the eFax account and ICE please! Sounds interesting!!!

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Lead fro Color MFP in Illinois

Art Post · 8/1/167:24 AM

Color Digital Printer with Scanner - Solicitation No. 22039066 Region Illinois Agency State Government of Illinois Due Date Aug 18, 2016 Source http://www.purchase.state.il. us/ipb/IllinoisBID.nsf/All/ 64CB... Important: Solicitation file attachments are now located at the bottom of this page. Solicitation Overview Help Identification Reference Number: 22039066 Request ID: 16-100118 Agency Reference Number: 16-100118 Agency: DOT - Transportation Title: Color Digital Printer with Scanner Date

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New Canon Color Devices Launch - Features and Value Add items

Jason H · 8/1/169:14 AM

integrates with the Canon PRINT Business app • Standard Universal Login Manager for “out-of-the-box” authentication, usage tracking, and personalization by user • Supports fleet environments with consistent operation, management tools, and holistic business solutions

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Lexmark Sweeps Buyer's Laboratory, Inc.'s Summer Pick Color Printing Awards

Art Post · 8/2/1610:21 PM

Lexmark International, a global technology leader, today announced its entire line of next-generation A4 color laser printers and smart MFPs received Summer Pick Awards from Buyer’s Laboratory, Inc. (BLI). The Lexmark A4 color laser printers and smart MFPs earned the awards based on remarkable color quality, high durability, low cost of ownership, fast speeds and a versatile and easy-to-use design. Winning models are: • Outstanding Color Printer for SMBs Lexmark CS725 Series • Outstanding

Re: The End Is Nigh

Jayjay4535 · 8/1/169:56 AM

who is selling his service for $0.035 color and $0.005 up and down the street, and giving the machine away. I am constantly up against other companies' Sales Director/Manager in deals, and there is 2 companies that I always against the owner himself. What that means to me, is that they can give the machine away just to get the service revenue for their company and they get paid from the profits. Meanwhile, a sales rep like me needs to sell GP on the machine to make money. Maybe perhaps that's the

Re: The End Is Nigh

Old Glory · 8/1/166:14 PM

got Aficio Points (Ricoh's rep incentive money). Conversely, I get GP wherever I can get it. Yes, that means my faithful customers are paying a higher price than strangers. I got over that 20 years ago. If they signed the order, they must have felt it was a fair price. I have only lost one major account in 10 years and that was because the home office moved out of territory. The day will come where I will be exposed but I will have to lose a lot before I'm worse off than I would have been. * The

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BTA’s ProFinance 2.0 to Be Held Oct. 5-6

Art Post · 8/2/1610:28 PM

most successful companies in the industry. This hands-on training provides practical ideas that can be put into action immediately. It provides attendees the competitive edge that is so vital in today's marketplace through proven sales and service plans, effective management bonus programs and critical organizational strategies. The workshop is one of BTA’s longest-running educational workshops and has received many positive reviews through the years. Among the comments from recent attendees: “The

Re: Toshiba Business Solutions selling and servicing Risograph?

Jason H · 8/3/169:20 AM

In our market they have been selling Riso's for a long time because their whole direct branch was started by them purchasing a toshiba and riso dealer. I don't see them selling them as much any more though.

Member

Copybox

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Lead for Multiple Scanners, Computers, Laptops & More in Texas

Art Post · 8/2/167:52 AM

FY2016 Scanners, Printers, Computers, Laptops and Tablets for the County of El Paso Solicitation No. 16-045 Addendum 1 Region Texas Agency El Paso County Due Date Aug 11, 2016 Source http://www.co.el-paso.tx.us/ Purchasing/bids/default.htm Bid Number Description Tech. Working on Bid Opening Date Bid Tabulations Comments 16-045 Addendum 1 FY2016 Scanners, Printers, Computers, Laptops and Tablets for the County of El Paso Blanca 08/02/2016 at 2:00 p.m. Deadline for questions has passed.

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IntelliChief ECM Automates HR Sustainability

Art Post · 8/2/1610:14 PM

, Human Resources, Legal, Logistics/Distribution, Operations and other paper and process-intensive departments, supporting process time and cost savings throughout organizations. Download IntelliChief ECM for Human Resources and Human Capital Management at bit.ly/29lvPMd or from www.intellichief.com/intellichief-resource-library . About IntelliChief, LLC IntelliChief enterprise content management (ECM) provides enterprise-class business processes document management and workflow automation

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Lexmark Named Finalist in OC Tech Alliance High-Tech Innovation Awards

Art Post · 8/2/1610:16 PM

TechAmerica and AeA. It is the only technology association addressing the needs of small-to-midsize technology companies and their leaders based in Orange County, Calif. The alliance serves members through local networking, professional development, state and federal advocacy, savings on business services and industry recognition. To learn more about membership, contact OC Tech Alliance at octech[.]octechalliance.com. About Project Tomorrow Project Tomorrow® (tomorrow.org) is the nation’s

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EFI Optitex Integrates with PTC FlexPLM for

Art Post · 8/3/1610:51 PM

breakthrough technologies for the manufacturing of signage, packaging, textiles, ceramic tiles, and personalized documents, with a wide range of printers, inks, digital front ends, and a comprehensive business and production workflow suite that transforms and streamlines the entire production process. ( www.efi.com ) Follow EFI Online: Follow us on Twitter: @EFIPrint Find us on Facebook: www.facebook.com/EFI.Digital.Print.Technology View us on YouTube: www.youtube.com/EFIDigitalPrintTech

R.J. Stasieczko

HP buys Remote Access Software Provider, Teradici

Art Post · 7/29/219:30 AM

Better Call Art

Better Call Art with Mike Laverty

Art Post · 7/28/219:30 AM

Mike has been a long time Print4Pay Hotel member and over the years we've shared a lot of knowledge between us. Mike works in the Lancaster area PA marketplace and gives some incredible incites on his marketplace and what he does to remain successful despite challenges times for all of us.

The Kid that Never Quit "Part 1"

Art Post · 7/26/2110:04 PM

At about 14 years old a kid starting running with the wrong crowd. By the age 16 years old that kid quit High School because was of an ultimatum by schools administrator "you can either quit or we'll expel you". Rather than getting expelled the kid opted for quitting. Up until this point the kid had never quit anything in his life.

That kid had been adopted at three years old and had lived in a foster home from birth. Through out the years that kid always asked himself this one question, "why did they (birth parents) give up on me?". That one question ate at him every day of his life. That kid felt like someone had thrown him out in the trash. However, that was a secret the kid would never ever tell anyone. It was one of the dark secrets that the kid suppressed when he was with others. To everyone else he was the kid of Mr. & Mrs so and so. The kid thought their was love for his new parents but that kid was never really sure what love of family was like.

The kid came with no baby pictures, a small suitcase, jeans and a T-shirt to his new home. There were no tales of sisters or brothers or parents that loved him, in fact the kid couldn't even remember the names of the foster family that cared..... the kid was able to remember a swing in the backyard, the wall in front of the house and being scolded for not hitting the bathroom before a ride. From the day the kid was born and until 3 years of age there was no love from anyone.

While the new home and the new parents was a great change, at four years ago the kid had to go to court with the parents to get the adoption papers processed. Yes, this kid knew that these new parents were not the parents that brought the kid into the world, but a loving couple that wanted a child to care and love. While the parents were caring and loving that kid was not sure if he knew what love of family was or is. Our kid had never experienced someone fawning, playing, or showing affection. The kid was unsure what to make of this new home and the parents.

Never the less our kid adopted the new family style and got acquainted in the neighborhood as best as possible. Making friends was easy and in a few short years our kid was off to kindergarten and then the 1st grade! After the first grade it was apparent that the kid was having difficulty in school. By the start of the second grade our kid sported a pair of new glasses and difficulty in school ceased. Our kid was told "that's one of the brightest students I've ever taught", that was the brighter side of second grade and the less lighter side was the taunting that our kid was enduring for now having glasses. Four eyes, freaky, coke bottles, were all thrown the kids way and it wasn't sitting well.

Part 2 for next week

Polek & Polek