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This Week in the Copier Industry 15 Years Ago

The Week in Copiers Fifteen Years Ago

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The Week in Copiers Fifteen Years Ago

The Last week of April 2006

Sunday evening here in Jersey. The weekend is now over and it's time to prep for Monday and the start of my May sales campaign.  The month of of May will have 21 selling days and no interruptions for Holidays.  That's what I call a good month to sell.

Enjoy our awesome copier threads from 15 years ago this week



Bates Stamping w/Ricoh Copiers

Art Post (Guest) ·
I've had a few people ask me about this the last few days. I have recomended a few Bates Stamping solution w/Ricoh copiers. Here's my solution: We all know that we can not do a "bates-stamp" with copying on most of the Ricoh units, however all of our machines can now scan. I instruct the customer to scan the document to a folder on the network and then open the Bates-Stamp software and then select the icon for electronic documents, select the type of stamp that you need, after that you just
Topic

Ricoh & Profit

Art Post (Guest) ·
4th-quarter net rises 24% Ricoh, a major Japanese maker of copiers and printers, said fourth- quarter profit rose 24 percent on increased sales of models that can copy, fax and scan. Net income was ¥31.1 billion, or $270 million, in the three months that ended March 31, up from ¥25 billion a year earlier. Sales gained 4.4 percent to ¥516.3 billion. Ricoh is aiming for record net income of ¥106 billion in the year that started April 1, compared with ¥97.1 billion a year earlier. Sales are
Topic

e-STUDIO500P Monochrome Digital Laser Printer

Art Post (Guest) ·
Toshiba America Business Solutions Inc. (TABS) today announced the latest addition to its workgroup digital laser printer line, the monochrome e-STUDIO™500P. Designed to replace the e-STUDIO400P, the e-STUDIO500P offers faster processor and print speeds, increased memory and a higher duty cycle, making it ideal for large workgroups with high volume printing requirements. “The e-STUDIO500P strengthens our workgroup printer lineup with features designed to increase business productivity,” said
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Barron's: Shares could soar on color copying

Art Post (Guest) ·
firm for a future that will see most pages printed in color, Barron's said, noting that color generates five times the revenues of black and white. Nevertheless, Xerox shares have barely budged over the last two years due to stagnant revenue growth, Barron's noted. At the same time, net income and gross margins have been crimped by rising labor costs, aggressive pricing on some black-and-white office printers and a decline in equipment sales. Still, the shares are trading at just 12.4 times
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Re: BizHub

Shaja ·
Ricoh MFPs use 2 bit depth technology with 4 shades per color, vs. Konica's 8 bit depth with 256 shades per color. The Konica color engine (which came from the Minolta side, noted for their color technology) handles color better because it is built to. (What I see when I look at print samples of the same photo: the Konica color looks crisper and more "full bodied"; the Ricoh color looks blotchier and pixelated.) If you have a exacting graphics or marketing client, you can't just skate by. For
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Kyocera National Account Pricing

John Roof ·
I received this from a customer who does not like the Kyocera Mita dealer, and thought I might have a use for it. I thanked him for it, and thought you guys might like it as well. This document has been archived, please send me an email if you purchasing elite membership. Elite membership will unlock all archived documents. art@p4photel.com Kyocera_Mita_State_Contract_Pricing.pdf
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Re: Aficio 1022 Document Server

John Roof ·
The strike knocked out two copiers, 3 computers, and a cb radio. Office is a public housing authority. The director told me she was on the cb radio the same time the strike hit and a short burst of flames came out of the cb radio. One of our salesmend did not sell them surge protectors at the time of the sale 3 years ago. However, their insurance is replacing the equipment cost (good for me), but while waiting for their money to come in, they want me to recover their files on document server. I
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Re: Aficio 1022 Document Server

John Roof ·
One of the training instructors at Ricoh told me I could attach a patch cable to the damaged machine and the other end to a similar machine. Type in the IP address from the web browser, and print off the files. Does this sound logical?
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Re: TOSHIBA E-STUDIO 282

Indy_Dave (Guest) ·
We are a dual line Savin/Toshiba dealer. Toshiba has very aggressive NFP pricing we use. What else do you want to know?
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Roll Feeders

jswinberlin ·
This is a stupid elementary question, I know but here goes: I found a prospect with an old wide format copier using cut sheets. The could not see a benefit to having a roll feeder. For some reason, I was at a loss for benefits aside from saving on paper which they said they cut their sheets to size. Can someone help me with the benefits of why someone would move to a roll feeder? All I have are: 1. Better for multiple copies. 2. Rotate Sorting 3. Longer size capability. Thanks for any help.
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Smart net Monitor

Sugan (Guest) ·
I am trying to impliment smartnet monitor, but cannot get it to report on AS400 printouts, Windows 98 machine,AF220 machine and AP3200 machines in our company. Please advise me on a method to get a full printout of all copies and prints made per person and per machine. What other software except Print Audit can you suggest that will be able to resolve my problem. I have all ricoh products.
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Re: Vacation

John Roof ·
I went on vacation this month to Myrtle Beach. I may go back next year, but I will remember not to carry the cell phone with me! In one week, 9 calls came from customers wanting additional training, 7 calls from the office because they had questions on leads that were coming in for me, and 1 call from the boss, asking if I was enjoying myself. When he called, I told him to hang on a minute while I lined up my putt. As for sales after the vacation, it was like I never left.
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Re: Scan to dxf w/480?

jswinberlin ·
Here's what my higher ups said: Regarding the DWG/DXF/DWF option: Please note that this options allows for two added functions. 1. You can scan directly to DWF 2. You can print DWG/DXF direclty without having to have AutoCAD on your PC. That's it. There is no scanning to DWG or DXF -- since they are both vector file formats and one would need to have third party software to do a raster to vector conversion. It could be that some systems have integrated a raster to vector conversion package as
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Re: BizHub

garland79 (Guest) ·
Yeah, but the 5560 creative is about 30K I don't think I'll guote it against a 250, 351, 450 or even a Canon3220. Like someone said before, I should be the first one to contact the customer and not wait around for them to call me for a "price".
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Re: Aficio 1022 Document Server

Jomama (Guest) ·
As they are stored in the HD in a propriatary format, the only option, IMHO is the put it into another 1022 or similar machine and print them out, You can see what is on the HD from WIM but you cant print from there. I could be wrong, but I dont think so.
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Re: TOSHIBA E-STUDIO 282

Old Glory ·
How does Toshiba's NFP Pricing compare to our US Communities pricing and the DMAP6 cost associated with it?
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Re: Ricoh New Gel Printer

Art Post (Guest) ·
What is so bad about them, since I work for a dealer we are not allowed by Ricoh to re-sell these units. Art Post
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Re: Toner Coverage measurement

Neal ·
actually on the ricoh color systems in the tech rep modes there is one of the modes that gives you the fill percentage for any given document. I've used it before and it is pretty nifty.
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Aficio 1022 Document Server

John Roof ·
Customer A's machine was struck by lightning frying the electrical components. Customer had 100 files stored on Document Server. Is it possible to retrieve those files by removing the hard drive,or wherever they are stored on the machine, and installing in another system to print out?
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Lease return

Art Post (Guest) ·
Aficio 1018d, DOC FEEDER, 2 PAPER TRAYS + BY-PASS, FAX OPTION AND CABINET. 23,000 COPIES ON THE SYSTEM. I NEED TO GET $1,000 FOR THE SYSTEM, THE SYSTEM IS LOCATED IN NJ. IT IS CLEAN AND IN GREAT CONDITION. IF NOT WE WILL JUST RETURN TO GE ART
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lEASE RETURN 2035E

Art Post (Guest) ·
HAVE A SYSTEM in wisconsin, three years old, 2035e w/ dual paper drawers,Auto feeder, duplexer, and fax option. Iwill call on the meter read. Neeed $1,766 to give to GE, please advise if intrested.
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480W APS and Sort Issues

Wallin Team ·
Just did a 480W demo and noticed the following: When you make a copy using APS, the 480W will not scan and copy unless the drawing is an exact size such as A,B,C,D,E. In order to scan a document that is not standard, you have to pick the paper width and then make copy. (Tech services confirmed that this is the way it is supposed to be.) Anyone know anything different as this seems pretty stupid. Secondly, on the old 470W, you could do sets and then the copier would give you the option to copy
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Need a dealer in Wisconsin

Art Post (Guest) ·
I may have a service oportunity for you and am willing to pay to have someone remove a 2035e and ship it back to me. Also may be able to get a 2035e with fax option for a good price. Need your help! Art Post
 
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3 Telltale Signs That You're Taking Your Customers For Granted.

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"We often take for granted the very things that most deserve our gratitude."
Cynthia Ozick

One enormous challenge for many in sales is the juggling of new business growth while trying to retain their current customers.

Choosing where to spend your energy and how to divvy up your time can be challenging.

Successful sales professionals understand the importance of maintaining outstanding customer relationships.

Why have salespeople become lazy when it comes to maintaining their customer relationships?

WHAT DRIVES LAZINESS WITH SALESPEOPLE?

Taking things for granted is an awful mistake we all make. A huge and unfortunate strategic error many in sales make is taking their customers for granted.

The biggest problem with taking our customers for granted is that they will find someone who won't. Never ever ever take a single customer for granted, especially in a world where there is so much choice.

Even satisfied customers require consistent attention and care

Once we grow accustomed to something we take it for granted.

How many in sales learn this the hard way? Once they go elsewhere, they then soon realize their value.

Are you forgetting about the little things, the simple things when it comes to your customers?

Customer retention, loyalty and the service experience you provide are the foundation to your sales survival

Don't take your customers for granted or you will struggle to grow your sales!

From "I Can't Live Without You", To Vendor

Your customers may feel the same way about what you provide them. They were enamored with you in the beginning and what you did for them, however; as the months and years passed you became commonplace.

They adapted to you. They forgot what life was like before you entered their business. Now, they take you for granted and your empty suit ways. You’re no longer that wonder. You’re now a vendor.

Hey salespeople... how do customers treat vendors?

They beat you with the price hammer. They whip you for concessions. They whip you for "freebies" and you let them.

Stop, think and then ask yourself the following...

  • Why did they decide to do business with you in the first place?
  • What was life like before they met you?
"There is absolutely nothing that can be taken for granted in this world."
Robert Anton Wilson

The Telltale Signs

How can you protect your customer base from erosion? Quite simple -Stop taking your customers for granted. Your current customer base has never more vulnerable than it is now.

I encourage you to flip this on its head, attack your competition and their complacent, taking for granted mindset; to drive enormous sales opportunities, conversations and growth.

In order to achieve success, let's remove the obstacles preventing you from achieving sales growth.

ASSUMING YOUR CUSTOMERS KNOW THE VALUE YOU BRING

Reflect on this for a moment...

  • How do you really know you are delivering value?
  • Are you really giving them what they really value more effectively than your competitors?

Are you sure?

In this competitive sales landscape, you cannot assume any longer. Just because they continue to do business with you year over year doesn't mean anything any longer. All this means is they don't know any better than what they know.

When is the last time asked your customer's "What value do I, our services and our products create for you?" I am waiting for your answer, still waiting, still waiting; this is what I thought - it has been a while.

Can we agree that your customers want to increase their sales and grow their customer base?

Grab a sheet of paper, ask yourself these two questions and then write down your responses to:

  • How do I help my customer's gain a competitive advantage?
  • What is my customer's perception of value in working with me?

To understand the meaning of value, you must first put yourself in your customer's shoes and see the world through their eyes.

ASSUMING YOUR CUSTOMERS REALLY KNOW WHO YOU ARE

Creating true, authentic and genuine relationships by spending informal time with your customers will help you to understand them and their businesses.

What’s important to them and their business; the return will far outweigh the investment.

How well do you really know your customers and how well do they know you?

With all sincerity, when you get to know your customers inside and out, you can personalize the attention you give them.

I am believer that true leadership in sales is the ability to affect change and influence people inside your current accounts.

The more you can lead with a servant's heart the better off you will be in the long run. The aim is to be seen as a trusted adviser. When your input is greatly appreciated by your customers, it’s less likely they will engage with your competition.

"Assumptions are the termites of relationships"
Henry Winkler

TREATING CUSTOMERS AS CUSTOMERS AND NOT CLIENTS

Throughout this entire article I have referred to customers as customers. How many have caught onto this?

Do you view your customers as customers, or do you view them as clients? How many view them as clients but treat them as customers?

How do you know when a customer becomes a client, or the other way around? When a client becomes a customer, this becomes a problem.

Are you building customers or are you building clients?

Customers buy things and clients seek advice! You can't go to Walmart and have a Nordstrom's experience.

Ponder this one for a moment the contrast between clients and customers - Ask yourself whether you desire to be paid for what you do for your clients or what you hand them, your products or services?

REFRAME YOUR MINDSET

Ditch the customer centric mindset and adhere to a client centric mindset.

You will attract and retain relationships, command premium prices, develop brand loyalty (YOU), create loyal client relationships thus generating more revenue over the life cycle of a relationship.

“Always remember that everyone with whom you have a relationship has an invisible sign on their forehead that says, ‘Make me feel important.’ Treat them accordingly.”
Eric Philip Cowell
No alt text provided for this image

I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.

No alt text provided for this image

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedIn, Twitter, Facebook and on my podcast by clicking on Selling from the Heart.

 
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Top Ten Reasons "Why Copiers Should Have Warning Labels"

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I wrote this blog ten years ago.  Thought it would be a fun read for us again!

Yes sir, 31 years in the business and counting...over those 31 years I've seen and heard some strange things happen in the copier business.  Here's some warning labels that I'd like to see on copiers. BTW, most of these threads came from Print4Pay Hotel Members forum.  Enjoy!

1. Warning:  If you don't insert the toner cartridge carefully you're going ruin your clothes and your co-workers are going to have a good laugh.

2. Warning:  Excessive weight (means your butt) on the copier glass will cause it to break and you will suffer.

3. Warning:  Don't stare at the exposure lamp while the copier is running, it could cause temporary blindness.

4. Warning:  Don't copy or print on to glossy ink jet paper, this will cause a major cluster %$#$ in the fuser.

5. Warning:  Don't place your cup of coffee on the copier while waiting for copies or prints.

6. Warning:  Don't put the wrong toner in the unit, if it doesn't fit.....where have I heard that before....it's not the right stuff!

7. Warning:  Don't scan your face or any other body part since a digital copy will be held on the hard drive for ever!

8. Warning:  Excessive use will cause the system to fail often.

9. Warning:  Dispose of properly and in a safe manner, these systems are not eco friendly and to be used as a  boat anchor.

10. Warning: The printing or copying of money will land you in jail, if you don't believe me than print some money, spend it and email us to let us know what happens!

If anyone would care to add to the list, feel free!!  I'm sure there's a heck of alot more than this!  BTW next week I'll have a Top Ten of the Funniest Copier Moments in the Industry.  If you'd like to have one of your Funniest Copier Moments in the Industry published then log on to the Print4Pay Hotel forums, and post your thread along with the others. Dam, I can't wait to read the threads on the forums.

-=Good Selling=-

 
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This Week in the Copier Industry 15 Years Ago

The Week in Copiers Ten Years Ago

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The Week in Copiers Ten Years Ago

Last Week of April 2011

At times I've thought about how long I've been blogging about the copier industry. I wasn't sure how long it's been until I came across one of my blogs that I re-posted from the old site to the site we have today. Seems my first blog about copiers was posted on 1/7/2007. In 9 months it will be fifteen years! Time surely does fly by!

This was my first .....Has Ricoh Underestimated Color Scanning?

Enjoy these kickass copier threads from ten years ago this week!



Konica Minolta Launches Compact bizhub C25 All-in-One Printer for Desktop Convenience

Art Post (Guest) ·
workgroups, home offices and small businesses that require printing, copying, scanning and faxing from the convenience of their desktop. With fast output speeds of 25 pages per minutes (ppm) in color and black and white, the bizhub C25 offers a sleek design in an ultra compact body measuring 15.9 x 22 x 19.8 inches (W x D x H) for space-saving desktop placement. Featuring the Konica Minolta Emperon® print system and the Simitri® HD color polymerized toner made from Biomass, a renewable organic
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Konica Minolta to deliver secure-printing systems to

Art Post (Guest) ·
unauthorized access and improves office document/print workflow. Password-protected documents can be printed upon various types of user authentication so only the user can collect a document from a printer. Technical problems with the systems will be automatically reported to Konica Minolta service technicians. The systems are delivered by Konica Minolta’s German Business Solutions division, a supplier of full solutions for printing workflow in company offices.
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Konica Minolta Business Solutions U.S.A. Promotes Rick Taylor to President and Chief

Art Post (Guest) ·
opportunities within Konica Minolta's sales organizations in Canada and Mexico. "When I reflect upon Konica Minolta's success despite the recent economic downturn, I am extremely proud to represent the best team in the industry," said Taylor. "Konica Minolta is entering an exciting time in our history, and I pledge to our stakeholders, business partners, and customers that Konica Minolta will work tirelessly to continue growing market share while delivering on our mission that they can count on Konica
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Global MPS Conference Continues to Gain Momentum as Largest Managed Print Services Ev

Art Post (Guest) ·
panel, which includes other high-profile executives from Canon, Ricoh and Xerox. “HP is committed to the growth and success of the managed print services industry, and one way we can show our support is to get behind educational events like the Global MPS Conference. The full agenda covers all kinds of topics that are important to MPS professionals everywhere, and we look forward to networking and sharing ideas throughout the conference,” said Feldman. Record Registrations Reflect Strong Interest
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AUXILIO Expands Managed Print Services Contract with New York’s Saint Joseph’s Medica

Art Post (Guest) ·
care systems that does not sell print devices or software, AUXILIO provides its patient care customers a distinct advantage of partnering with an MPS company with the focus, experience and knowledge of the culture, nuances and specific needs required in a hospital’s print environment, and enables it to work with the widest range of print-related equipment vendors to ensure optimal solutions and highest performance at maximized savings. About AUXILIO, Inc. AUXILIO, Inc. is the pioneer of managed
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First Edge Solutions Deploys Océ VarioPrint Ultra Digital Printers and

Art Post (Guest) ·
First Edge Solutions Deploys Océ VarioPrint Ultra Digital Printers and Océ PRISMA Software to Help Achieve 25 Percent Growth Combination delivers print speed and workflow critical to customer satisfaction and quality essential for compliance TRUMBULL, CONN. April 25, 2011 – Océ, a Canon Group Company and an international leader in digital document management, today announced that First Edge Solutions has deployed four Océ VarioPrint® Ultra systems along with Océ PRISMAproduction® workflow
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Top Ten "Why Copiers Should Have Warning Labels"

Art Post (Guest) ·
Top Ten "Why Copiers Should Have Warning Labels" Yes sir, 31 years in the business and counting...over those 31 years I've seen and heard some strange things happen in the copier business. Here's some warning labels that I'd like to see on copiers. BTW, most of these threads came from Print4Pay Hotel Members forum. Enjoy! 1. Warning: If you don't insert the toner cartridge carefully you're gonna ruin your clothes and your co-workers are gonna have a good laugh. 2. Warning: Excessive weight on
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EFI Introduces New UV-Curing Digital Inkjet Printer With "Cool Cure" Technology

Art Post (Guest) ·
VUTEk GS3250LX, as well as EFI's integrated end-to-end workflow solutions, visit http://www.efi.com . About EFI EFI (http://www.efi.com) is a world leader in customer-focused digital printing innovation. EFI's award-winning solutions, integrated from creation to print, deliver increased performance, cost savings and productivity. The company's robust product portfolio includes Fiery® digital print controllers and solutions; VUTEk® superwide digital inkjet printers, UV and solvent inks; Rastek™ UV
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Re: Xerox Marketing Campaign April2011

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When looking at the C300 vs Xerox "Free" printer comparison, it appears that Ricoh conveniently left out the Ricoh service supply costs in the calculation. Is that how you guys see it as well. It makes me doubt the rest of the data.
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Re: Xerox Marketing Campaign April2011

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quote: Originally posted by Old Glory: When looking at the C300 vs Xerox "Free" printer comparison, it appears that Ricoh conveniently left out the Ricoh service supply costs in the calculation. Is that how you guys see it as well. It makes me doubt the rest of the data. Seems that when I add service/supply for the C300 in, it winds up being very close to the Xerox prices. It's still lower, perhaps enough to win a heads up comparison lower, but it's more like the difference in most competitive
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Scan to SharePoint

Art Post (Guest) ·
Scan to SharePoint Today we want to focus on a couple of questions we’ve received via email or during our Webinars. The “Scan to SharePoint” feature of UDOCX is primarily used by our customers to store business documents like contracts and purchase orders into general or specific SharePoint destinations. “Scan to SharePoint” by UDOCX simplifies the storing process of documents and turns the MFP (All-in-one printer/scanner/copier device) into an entry point for SharePoint. Instead of emailing
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Lexmark extends color workgroup product line with new MFPs

Art Post (Guest) ·
right to discontinue selling these toner cartridges any time after it discontinues service support for this printer.
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List your favorite funny copier moments

Art Post (Guest) ·
Who will be the first! We'll then vote on the top ten!
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Quick Reference Poster - Savin

Art Post (Guest) ·
see attached file
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Quick Reference Poster - Ricoh

Art Post (Guest) ·
see attached file
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Xerox Marketing Campaign April2011

Art Post (Guest) ·
Enjoy!
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Ricoh Convergence "Who's Going?"

Art Post (Guest) ·
Please respond if you'll be at the Peabody!
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MPC 2030 Wireless Connection

Art Post (Guest) ·
Here goes, customer wants to print wireless and scan wireless. Problem: Cost of the Ricoh wireless solution. I thought we could add a wireless print server that would connect to the USB port for wireless printing and scanning, here are the specs: TRENDnet TEW-MP1U Wireless G Print Server Device Type: Wireless Print Server Interface: USB 2.0 Form Factor: Desktop Wireless Network Standards: IEEE 802.11g IEEE 802.11b Wireless Data Transfer Rates: 54 Mbps Wireless Network
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the pico-letter v8.03 - HP’s Trojan Horse

Art Post (Guest) ·
Considering that HP is one of the clear Managed Print Services leaders, at first glance it can be amazingly hard to envy the vendor’s role in the MPS market because of its massive install base of easy-to-manage and often-consolidated printers. In a best case scenario, HP or one of its channel partners wins an MPS account that mainly uses non-HP devices, leading to net new hardware placements and pages. However, in basically every other MPS win scenario, the client already has a fleet of HP
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Average Monthly Page Volumes

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Aside from the ability to print ledger, What percentage of your A3 Copiers produce enough pages per month to offer better TCO than A4s?
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Average Monthly Page Volumes and A3 vs A4 TCO

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Aside from the ability to print ledger, I'm trying to gauge the need for A3s in most offices. What percentage of your A3 Copiers produce enough pages per month to offer better TCO than A4s?
Member

Member

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Re: List your favorite funny copier moments

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Several years back, I installed a fleet of Gestetner 60ppm MFP's in a large private school in DFW. The day after they were installed, a teacher decided to make transparencies (this was only 6 years ago, but they still used them) on the new machine. She made the mistake of grabbing transparencies that were not approved for use on a high-speed copier and proceeded to melt several transparencies onto the fusing unit. Not realizing what happened, she just thought the new machine was broken. So
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Re: List your favorite funny copier moments

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Years ago had a Lawyer come into our warehouse all angry yelling that her Fax machine we just sold her did not work at all. So we took the fax back to product support and did some testing and could not find anything wrong with it. After listening to her rant about documents not being sent we kindly asked her to come back to demonstrate what she was seeing as an error. she takes a sheet of paper fed it in, dialed the test number, hit send, and started yelling "See the paper just spits back out
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Re: the pico-letter v8.03 - HP’s Trojan Horse

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This is a great article, Art. (Art-icle)? Not being an HP dealer, we have definitely changed our MPS playbook to include service, support and supplies for these printers. This is especially true for those customers who have IT departments that are completely unreceptive to any other brand. Even in those cases, if we are doing our jobs correctly, we are usually able to persuade the higher-ups to place some of our workgroup equipment by showing the benefits in cost, efficiency and lessened IT
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Re: Xerox Marketing Campaign April2011

Art Post (Guest) ·
I saw that also, which changes all of the numbers, someone goofed! From what I heard to today, this is going to be a mjor marketing campaign for the free printers. I'll make sure I blog about it as much as possible. If anyone has additional information about the free printer program please send me a link or the documents!
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Re: the pico-letter v8.03 - HP’s Trojan Horse

Art Post (Guest) ·
Printfun, thanx!!! Please don't give me the credit all I did was add the link. GAP is awesome!!!
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Re: Xerox Marketing Campaign April2011

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Seems that when I add service/supply for the C300 in, it winds up being very close to the Xerox prices. It's still lower, perhaps enough to win a heads up comparison lower, but it's more like the difference in most competitive quotes, not "half"![/QUOTE] The difference, at the very least, is that after 36 months, the Xerox warranty will have run out and they will also still be paying the exorbitant supply prices. On our side of the ledger the equipment portion will be gone. Any comparison needs
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Lexmark today announced three new end-to-end, back-of

Art Post (Guest) ·
us at www.lexmark.com/backoffice . About Lexmark Lexmark International, Inc. (NYSE: LXK) provides businesses of all sizes with a broad range of printing and imaging products, software, solutions and services that help customers to print less and save more. Perceptive Software, a stand-alone software business within Lexmark, is a leading provider of enterprise content management software that helps organizations easily manage the entire lifecycle of their documents and content, simplifying their
-=Good Selling=-
 
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This Week in the Copier Industry 5 Years Ago

The Week in Copiers Five Years Ago

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The Week in Copiers Five Years Ago

Last Week of April 2016

Tough week this week along with a tough month. Being under the weather for a full week does not help, but rather than calling out sick I stuck to the plan.  In the end the I was not able to eat the bear this month. However May looks to be stacked!

Enjoy these awesome copier threads from 5 years ago this week

Why I Am Now a Social Selling Believer

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Why I Am Now a Social SellingBeliever by Print Audit Last week I had the pleasure to spend my time with Larry Levine and Darrell Amy in Phoenix, Arizona and San Francisco, California at the Copier Sales Social Sales Academy Roadshow. They have taken a bunch of sales reps, sales managers, VP’s and owners of copier dealerships through a course on getting the most out of LinkedIn. Read more of this post
Blog Post

When Did Selling Three Copiers a Month Become Acceptable?

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Just because you're at work, does that mean you're working? Over my many years in the copier business I've seen many copier sales people come to work, and I guess that's sort of an accomplishment because they at least they showed up. I've also encountered many sales people who don't know how to work. I'm thinking their comprehension of work, is that they showed up, they made a few calls, knocked on a few doors, took a late lunch and then knocked on a few more doors close to home. These sales
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Forbes Names Konica Minolta as one of America's Best Employers of 2016

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Managed Content Services (MCS). Konica Minolta has been recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for nine consecutive years. Konica Minolta, Inc. has also been named to the Dow Jones Sustainability World Index for four years in a row. For more information, please visit: www.countonkonicaminolta.com and follow Konica Minolta on Facebook, YouTube, and Twitter @konicaminoltaus. # # # Press Contact: Kristina Marchitto, Public Relations Manager
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Konica Minolta Contributes to Digital Transformation in Action at AIIM 2016 Conference

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a range of IT strategy, support, project and cloud computing solutions across all verticals. Konica Minolta has won numerous awards and recognition, including placement in the Leaders Quadrant on the Gartner 2014 Magic Quadrant for Managed Print Services (MPS) and Managed Content Services (MCS). Konica Minolta has been recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for nine consecutive years. Konica Minolta, Inc. has also been named to the Dow Jones
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Konica Minolta Welcomes Children to 'Take Our Sons and Daughters to Work Day' Program

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computing solutions across all verticals. Konica Minolta has won numerous awards and recognition, including placement in the Leaders Quadrant on the Gartner 2014 Magic Quadrant for Managed Print Services (MPS) and Managed Content Services (MCS). Konica Minolta has been recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for nine consecutive years. Konica Minolta, Inc. has also been named to the Dow Jones Sustainability World Index for four years in a row. For
Blog Post

“When I get old, I hope I remember my copier salesman days.”

Ray Stasieczko (Guest) ·
I'm not sure if Ray and I have ever met, however, we've been connected on LinkedIn for quit a few years. Ray, is also one of those old copier dogs like me. Just the other day he posted a blog about the good old days of selling copiers. Thus, I asked Ray if I could re-post that blog here. We've got Ray's permission to re-post the blog. Enjoy! “When I get old, I hope I remember my copier salesman days.” I thought it might be fun to share some stories from my career as a copier guy. I will admit
Blog Post

3 Ways Copier Sales Reps Can Protect Their M.I.F. (Machines in Field) Integrating The Use Of LinkedIn

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Is there customer loyalty in business today? I sincerely believe it is harder today to keep your clients happy than it was 10 years ago. We can thank all of the social media outlets for attributing to this. It has been engrained in copier sales reps heads retaining your customers is low-hanging fruit. However, understanding how to create loyal customers so you can retain them is one of the most important things for a dealership. For starters, it’s critical to know the fastest ways to lose
Comment

Re: “When I get old, I hope I remember my copier salesman days.”

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Ray, that's a great story! Thanks for sharing it, Art! I do remember those days but initially I was more in theIBM, Xerox, Silver Reed, Sperry Remington, Brother, Hermes typewriter sales arena, then IBM and Xerox memory typewriters, then IBM word processors, then Canon and Sharp and Xerox fax, and finally as a Xerox then Ricoh / Savin copier/mfp rep. Man has technology evolved!
File Premium

Ricoh MP C3503SP.pdf

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Comment

Re: When Did Selling Three Copiers a Month Become Acceptable?

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Tom Koenig posted: Well said Art, I have always appreciated the effort you put in. Thank you, Have a Great Day Thomas Koenig District Business Manager Dealer Division - Northeast Region RICOH USA, INC. 5 Dedrick Place West Caldwell, NJ 07006 Cell: 570-439-2864 Thomas.Koenig@ricoh-usa.com TY Tom!!! I love selling Ricoh's for you!!
Reply

Re: Toshiba An Utter Mess, Consumer Electronics Exit Confirmed

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Could Toshiba be the next Sharp? No mention of copiers and or printers as a core product.
Topic

Xerox Reports Latest Financials, Provides Update on Transformation and Separation

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was 10.2 percent, down 2.5 percentage points. First-quarter operating margin of 7.2 percent was down 1.3 percentage points from the same quarter a year ago.Gross margin and selling, administrative and general expenses were 29.9% and 20.6%, respectively.Adjusted gross margin and selling, administrative and general expenses (excluding certain retirement related costs)were 30.3% and 20.1%, respectively. Xerox used $25 million in cash flow from operations during the first quarter, in line with normal
Topic

Toshiba An Utter Mess, Consumer Electronics Exit Confirmed

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equipment business to Canon. Their latest write-down comes after Toshiba wrote down the value of its stake in US nuclear unit Westinghouse in the wake of the $1.3bn accounting scandal. read more here
Topic

5 Productivity Systems Perfect for Salespeople

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Productivity hacks are great -- after all, make one small change and you can recover days or even weeks of lost time. But sometimes one quick fix isn’t enough. You need an entire system: A brand-new way of organizing your tasks and time so that you’re meeting deadlines, focusing on your priorities, and maximizing your workday. There’s tons of productivity systems out there, but many of them aren’t ideal for sales reps. We know you’re busy -- don’t waste time figuring out which systems won’t
Topic

Salespeople, Your Buyers' Communication Preferences Are More Important Than Yours

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Even with the rise of social media and the ubiquity of business email, a phone conversation is usually still the best method of communication, especially for selling and buying. But that doesn't mean salespeople should ignore the preferences of their prospects by insisting on a phone call right away. I think the phone is a superior way to communicate with prospects when I'm selling. But when I'm researching solutions, my personal preference is email. I've been on the receiving end of too many
Comment

Re: When Did Selling Three Copiers a Month Become Acceptable?

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Well said Art, I have always appreciated the effort you put in. Thank you, Have a Great Day Thomas Koenig District Business Manager Dealer Division - Northeast Region RICOH USA, INC. 5 Dedrick Place West Caldwell, NJ 07006 Cell: 570-439-2864 Thomas.Koenig@ricoh-usa.com
Comment

Re: When Did Selling Three Copiers a Month Become Acceptable?

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Art, what a great post! Within this industry I have seen way too many people think they can waltz right into a sales job and start making big money and it will be easy work. Staying motivated and hard work is the best recipe for success.
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Inkjet Summit Names Canon Solutions America Top "Company to Watch" for Third Time

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MELVILLE, N.Y., April 27, 2016 (GLOBE NEWSWIRE) -- Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., today announced it was voted "Company to Watch" by attendees of the Inkjet Summit 2016 , which was held April 18-20 in Ponte Vedra Beach, FL. The recognition was presented to the company's Production Print Solutions team during the Awards Dinner on the final night of the event. "The 'Company to Watch' award signifies an intense commitment to the advancement of
Topic

Manufacturer CWO?

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Hey Gang, Try to wrap my hands around the Cash with Order / Check with Order discounts for the various brands. I have a few figured out (Canon 3%, Sharp Toshiba 5%), but trying to understand CWO rates for the following brands: Ricoh (2%?) Samsung Konica Lexmark BSD Kyocera Xerox Any details would be much appreciated. Thanks, Jake
Comment

Re: When Did Selling Three Copiers a Month Become Acceptable?

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Often times, by the time a new rep realizes that there is a difference between "activity" and "productivity" it has become too late.
Topic

Visioneer Unveils Color Duplex Desktop Scanner with Software For Scanning and Organizing Thousands of Pages per Day

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ability and reliable paper-handling of ID cards, checks, legal-sized documents and long medical forms," said Jim Tamo , senior vice president of global sales and marketing, Visioneer. "We designed the D40 with an extra-wide automatic document feeder to handle warehouse pick tickets, auto dealership contracts and similar forms used with line printers. The Patriot D40 can scan the form without customers first having to tear off the sides of the document, saving a lot of time and reducing the risk of
Topic

Hon Hai set to hold talks with Sharp in China

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Hon Hai Precision Industry Co (鴻海精密) is to hold a sales meeting with Sharp Corp at Foxconn’s plant in Shenzhen, China, next Monday in an effort to help boost the sales of the Japanese company’s products worldwide, a top Hon Hai executive said yesterday. “We plan to discuss sales in Taiwan, Southeast Asia, India, China and Hong Kong during the meeting,” Hon Hai vice chairman Dai Cheng-wu (戴正吳) told reporters on the sidelines of a Sharp product demonstration event at one of Hon Hai’s factories in
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4 Negotiation Tactics That Straight-Up Suck

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Negotiation is sometimes thought of as a competition between two opposing parties -- a process that’s not entirely antagonistic, but also couldn’t exactly be called collaborative. This mindset is particularly understandable -- and dangerous -- in sales. During a tough month or quarter, it’s all too easy to slip into the mindset that your buyer is just a roadblock to hitting your quota, and that attitude lends itself to a combative approach to negotiation. read more here
Topic

Canon ITS to Showcase Clavister Solutions at Japan IT Week

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appliance sales. Part of Japan IT Week, the country’s largest IT show, IST is a key event for risk and security management professionals and those who work in information systems, corporate planning, audit and legal affairs. Japan’s IT security market is the second largest in the world, forecast to grow from $4 billion to $10 billion by 2020. “IST is the leading information security event in Japan, so it is a high-profile platform to showcase our partnership with Canon ITS and our world-leading
Topic

Stratasys Unveils First Artworks Designed With New Breakthrough J750 3D Printer

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April 25, 2016 08:57 AM Eastern Daylight Time MINNEAPOLIS REHOVOT, Israel--( BUSINESS WIRE )-- Stratasys Ltd . (Nasdaq:SSYS), the 3D printing and additive manufacturing solutions company, today announced that it has collaborated with esteemed designers to create the world’s first 3D printed artworks on the company’s breakthrough full color, multi-material J750 3D Printer, launched April 4. The 3D printed pieces – ‘Wolfkiam’ from Nick Ervinck and ‘Polyomino’ from Jose Sanchez – are the first
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RGS Boosts Wide-Format Color Printing Services with Two HP PageWide XL 8000s

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, while increasing efficiency. With the HP PageWide XL 8000 printers, RGS has been able to far exceed the print quality of its previous technology, while streamlining operation. RGS, a member of the RGS Group of Cos., selected HP large-format printing technology to handle all of its large-format color printing services because of its quality, speed and versatility. The HP PageWide XL 8000 printers enable the company to produce business presentations, architectural renderings, posters and other color
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Sharp reportedly to lay off 1,000 employees after Hon Hai deal

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Tokyo, April 28 (CNA) Sharp Corp. is planning to lay off about 1,000 employees as part of its efforts to strengthen its financial structure after the loss-incurring Japanese firm inked an agreement to sell a majority stake to Taiwan's Hon Hai Precision Industry Co. (鴻海) earlier this month, according to a news report. The Nihon Keizai Shimbun (Nikkei) said that although Hon Hai had said it would retain as many of Sharp's employees as possible after the acquisition deal, as the Japanese firm's
Member

Topic

I should have walked away from this deal.....

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Get this, I finally get a lead and it's for a new new construction company and they are looking for a wide format copier/printer/scanner system and a color copier. I called and got all of the needs in advance and scheduled an appointment to present and close. For net new we have a special comp plan, pretty much means I make more selling at cost than adding GP (go figure). Thus, I'm walking in with my best pricing scenario, except for another two percent. However, this is a deal for two systems
Topic

MICR laser printers

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Please correct me if I'm wrong. But can't almost any laser printer take a MICR toner cartridge? Meaning I could sell a Ricoh printer as long as there is a remanufacturer that provides a MICR cartridge.
Topic

Battery Backup for Ricohc6502

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Art, Ever heard of a battery backup for a Ricoh c6502? I'm involved in a deal for 5 canons and this small canon/Ricoh dealer is throwing in this backup? He asked for 220V so, I am assuming the box is actually the c8002. I'm looking to buy one from a non-competing Ricoh dealer. Andrew
Comment

Re: “When I get old, I hope I remember my copier salesman days.”

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Great one Ray. The first copier demo I did was a Savin 840 liquid copier.
Reply

Re: Battery Backup for Ricohc6502

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The rep quoted it as "included" but told him he could only get it from a Ricoh dealer and that it is an $1,800 option. Mind you, he's selling Canon equipment. The accounts print shop is 3 years away, and the account isn't concerned about multiple vendors. I'm glad to see you have the same concerns about this as I did.
Comment

Re: “When I get old, I hope I remember my copier salesman days.”

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As a senior veteran of the copier wars I can report that you never get the toner out of your blood. Every decade has there bumps, but when I started, SCM only had liquid coated paper copiers ( you know that smelly stuff). Xerox was the only one that had plain paper. Now that was a difficult sale.
Topic

Ricoh Flex Credits?

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Hey Gang. Wondering if anyone could sharedetails on Ricoh's Flex Credits, specifically what products are covered right now and what the credit values are. I have this list from 2015 ( http://screencast.com/t/poJSXujk ), do you know if this is still correct or if the products and valueshave changed? Thanks, Jake
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Re: Sharp reportedly to lay off 1,000 employees after Hon Hai deal

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This represents a 5% reduction in the workforce.
Topic

BTA’s FIX: Cost Management for Service 2.0 Scheduled for June 11

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( www.bta.org/FIX ) as a post-event workshop to the association’s 2016 BTA National Conference ( www.bta.org/BTANationalEvent ), hosted by BTA Mid-America. FIX attendees will receive free registration to the 2016 BTA National Conference and BTA’s 90 th anniversary event, BTA at 90: A Celebration ( www.bta.org/BTA90 ). Successful BTA dealers use their service departments to maintain profit margins as new equipment sales margins decline. FIX, BTA’s popular service workshop, teaches attendees how to compute
Topic

New Oce Plotwave's?

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Received this end of last week! " Dear Canon Solutions America Channel Partner, Announcing the Notice to Stop Shipments on the Océ PlotWave 340/360 Products This newsflash announces that the availability of the Océ PlotWave® 340/360 systems are approaching zero inventory. A final Stop notice will be issued once inventory is depleted. A GO bulletin announcing the successor printers to the Océ PlotWave 340/360 will be issued along with the STOP notice." Past experience suggests that they are
Comment

Re: “When I get old, I hope I remember my copier salesman days.”

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Love the crabby demo!!! I had a few crazy demo's too, but can't seem to remember them
Comment

Re: “When I get old, I hope I remember my copier salesman days.”

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Great story and the moral of the story is - be creative...
Reply

Re: New Oce Plotwave's?

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nothing here, however we're not an OCE/Canon dealer. Has anyone else heard of something new?
Reply

Re: Manufacturer CWO?

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Thanks Guys, Art, is Ricoh confirmed at 2%? Is that what you meant in your "should have walked away from this deal" blog?
Topic

5 Ways to Get a Meeting With Anyone

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Ever feel like your dream client is somewhere up in the clouds, completely unreachable? Is it possible to get in front of someone like that? Absolutely: with contact marketing. Not to be confused with content marketing, contact marketing is a fusion of marketing and selling. The term refers to specific marketing campaigns that are designed to connect with specific VIP prospects, whom you would otherwise not be able to reach. We learned about the concept in our recent interview with Stu
Topic

drupa cube Program Announced

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Messe Düsseldorf North America 150 North Michigan Avenue Suite 2920 Chicago, IL 60601 drupa cube PROGRAM ANNOUNCED drupa cube, the event and congress destination at drupa 2016, the world's leading trade fair for print and cross-media solutions, will feature some 60 keynote speeches, panel discussions and presentations by international experts (Hall 6, Stand D03). drupa cube sets itself apart from other industry congresses around the globe with its focus on visitor target groups from the
Topic

Global Cloud-based Managed Services 2016-2020 - Lack of Integration Expertise - Key Vendors are HP, IBM & NTT Data Corp. - Research and Markets

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challenges PART 11: Impact of drivers and challenges PART 12: Market trends PART 13: Vendor landscape PART 14: Key vendor analysis For more information visit http://www.researchandmarkets....search/gjvn56/global Contacts Research and Markets Laura Wood, Senior Manager press@researchandmarkets.com For E.S.T Office Hours Call 1-917-300-0470 For U.S./CAN Toll Free Call 1-800-526-8630 For GMT Office Hours Call +353-1-416-8900 U.S. Fax: 646-607-1907 Fax (outside U.S.): +353-1-481-1716
Topic

AMETEK Electronic Systems Protection Announces Promotion of Dave Perrotta to Director, Business Manager

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for the business equipment, imaging, audio visual, and gaming industries. AMETEK Electronic Systems Protection is a unit of AMETEK, Inc., a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of $4.0 billion. To learn more about AMETEK Electronic Systems Protection, visit espsurgex.com
 
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Selling Copiers in the Eighties

Selling Copiers in the Eighties with Kimberly Hinkley

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Hey everyone!  Our new blog/interview is with Kimberly Hinkley.  Kimberly is a long time Print4Pay Hotel member and is currently active in our industry.

Selling Copiers in the Eighties with Kimberly Hinkley

Art: How did you find your way into the copier industry?

Kimberly:  It was about 1985. I started part-time at a computer graphics distributor in southern California entering commission payout data for the sales team during college on an early IBM computer. We sold computer graphics controller boards, Matrix film recorders(early 35mm slide generators for the movie industry and presentations before Powerpoint!) Matrix film recorders were used by Pixar to create Tin Toy (1988) the animated short film. We sold the first laser printers, dye sublimation printers and thermal wax printers. At that time the movie studios, marketing agencies and banks were the early adopters. I saw how much the reps were making and moved into a sales position calling on a dealer base. One of our dealers was a Sharp fax and Panafax dealer and eventually a Ricoh dealer. They offered me a sales position and I joined their team in Orange County California.

Art:  What company or manufacturer did you start with, what was your title and what year did you start?

Kimberly:  The dealer I went to was an early adopter of color technology and we were a Ricoh dealer and also became a Xerox color VAR. We actually went to Xerox offices and trained their sales teams on color! I was a color specialist. The first couple of months were tough and the dealership actually stopped paying me! But that next week I closed (3) major deals and never looked back! Customers at that time were Cal Tech, Unocal, IBM, Home Savings and Loan, Orange County Register (newspaper) and move studios such as Paramount.

Art:   What brand(s) did you sell and what was your favorite model to sell and why that was your favorite?

Kimberly: Sharp, Panasonic, Ricoh and we became a Tektronix dealer big time. We sold the first 12x18 solid ink printer(Phaser III) that would print on any type of stock. It was revolutionary and we had customers pre-order before it released at full price of about $25K! I was one of the top 5 in the country for selling those darn solid ink printers!

Art:  What was the percentage of copier sales people that made it past two years and why made them last or not last so long?

Kimberly:  I would say 25%. In those days you really had to verticalize because not every industry could afford color and you had to become an expert on color and color matching as your customers were from entertainment or marketing. If Warner Brothers needed a certain pantone grey for Bugs Bunny you needed to try and get to it to match! You had to have an understanding of Photoshop, Pagemaker, EFI controllers and if anyone remembers Colorbus and Management Graphics Solitaire.

Art:  What did you like the most about your job in the eighties?

Kimberly:  We were cutting edge- We even had the Sharp color fax (you had to have two). I think they were about $15K a piece. You were the provider of info since your prospect couldn’t research it “on-line”. You had to do demos and samples. You had to know the PC and eventually the Mac.

Art: What did you dislike the most about your job in the eighties?

Kimberly: Probably the product demos since you never knew what quality or color the customer expected and you had to be pretty accurate. You never knew what file type they were bringing to print from. We had everything from plastic surgery before and after photos and photos that would be presented at trial (I had to print a dead body photo on a Canon bubblejet wide format for one demo!)

Art: What was the compensation plan like, was there a salary, what is just commissions or was there a mix of salary and commissions?

Kimberly: I don’t remember commission structure and the salaries were low. My first position was a draw type structure and for awhile we were paid on supply orders as well.

Art: How did you go about finding new business, and what was your favorite of those methods and why?

Kimberly: Referrals, we also did quite a bit of advertising in industry publications. Phone calls. In those days there was no GPS of course so I had a Thomas guide for Orange, Los Angeles and San Diego counties.

Art: What was the first sales book that you read that and what did you take away from it?

Kimberly: I don’t remember the first book- but always liked books such as “Good to Great” and books on companies with great history behind them

Art: What type of car did you use for your demonstrations and how many demonstrations would you perform in a week demonstration?

Kimberly: As a color specialist ,we actually were able to get most people to come into the office in the early days. But the fax reps did plenty of demos wheeling around a Ferno Salesmaker cart and placing them in a van. I joined Lanier in about 2000 and at that time they were just phasing out the need to have a station wagon or van.

Art: Can you tell us a couple of funny story about selling copiers in the seventies?

Kimberly: Well we had a gentlemen bring sample files to print that were of scantily clad women. We had a language barrier and I wasn’t sure what he was bringing to the demo. When I inserted the disk and the image popped up I jumped to see if anyone was in our front lobby since we had glass windows! That was a shock. Some of the early customers that were using color were from the adult entertainment industry. We called on the company that rates the videos (kind of like the Oscars-lol). While in the lobby waiting I picked up their magazine and opened it up and just about fell off my chair!

Art: What is the biggest problem you seeing facing the industry today?

Kimberly: Well of course the natural one of declining service revenues for print/copy and some of the low pricing that we see on bids. In the last few months, I have noticed long time  customer/vendor relationships dissolve and I wonder if some of our competitors have not been able to weather the Covid situation as well as we have. This opens up opportunities for us to gain market share as customers are looking for other alternatives.

Art: If you had to would you do it all over again, if so what would you change?

Kimberly: I had a chance to join Xerox in the early days- kind of glad I didn’t. I have worked with some great people especially during my tenure at Lanier (the best trained sales team) and now with Toshiba. Been through a couple of mergers -Canon/Oce and Ricoh/ Lanier. Such a career of experiences.

Art: What’s the one piece of knowledge that you’d like to share with new reps entering our industry?

Kimberly:  Try to find a vertical(ideally an industry that interests you) so that you can become familiar in their paper flow, terminology and requirements for documents. Now everyone is a potential customer and it is overwhelming. Nothing wrong with starting with larger companies as they have “professional buyers” who should have a better understanding of service and value, rather than a person who is making the decision and has never been involved with making a copier purchase. I can’t stress enough about having business acumen, reading business news and understanding what is going on with the financial markets. If you are explaining lease versus purchase and FMV and $1.00 out you need to help navigate and appear that you know what is going on. Have confidence in your product, enthusiasm and know that you still can make a very good living in this industry! I have for 36 years!

Kimberly Hinkley is currently Branch Sales Manager for Toshiba Business Solutions for DFW/West Texas.  Please feel free to connect with Kimberly on her linkedin page or you can leave a response her.

Thank you Kimberly this awesome!

-=Good Selling-=

 
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Memoirs of a Copier Sales Person

COVID19 Remote Working Day Two Hundred and Seventy-Eight of Selling

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COVID19 Remote Working Day Two Hundred and Seventy-Eight of Selling

Copier, Managed IT & Content

Sorry for no blogs in the last three days.

It's the last week of month for me and I'm still trying to find a way to crush my number for the month.  Seems that April will be a boom or bust month no matter what happens in the next three business days.

What hasn't helped is that I've been down for the count with some type of bug for the last 30 hours or so.  I'm really hoping this clears for tomorrow since I have a quarterly sales dinner to attend tomorrow.

Not much has changed since last week. I have two orders in for a total of $16K and I should have an order tomorrow for another $12K for an A3 color.  The icing on the cake will be the Managed IT deal if it goes down.

I have a half a dozen or so small deals that may come to fruition this week along with an appointment tomorrow to secure a small A4 order.  Still trying to figure this one out since getting A4's is like similar to getting a ticket for a Broadway play (there are no tickets since Broadway is still closed).  I'm guessing it will be an on the spot call on what we're going to sign for.

The larger opportunity that I've been working on took a bit of back seat today.  The DM and I touched based and stated they are swamped. I was promised a follow up on Thursday or Friday of this week.  I didn't press for a time on either of those days because I knew of some back office events that were happening for them.  With that I thought it's best to let the ball travel for a few days.  That opportunity is $64K.  Like I stated it will be BOOM or BUST for April.

New Jersey

Just as I thought,  our Governor extended the Health Emergency Order for another 30 days on April 16th.  I'm betting dollars to doughnuts that he extends the HEO for another month because he has not delivered any statements as to what the numbers should be in order to open the state.  I guess this is what happens when you live in a "nanny" state.

I can't worry about what I can't change, however with everything else I can make things happen.  The saying "losers wait for things to happen and winners make things happen" is so appropriate for what we're going through in New Jersey.

Prospecting

Prospecting has been weak so far because I haven't been up to snuff health wise. I managed maybe 10 calls and 10 emails along with visiting one location today for a quick drop-off.

Tomorrow

I have the one appointment at Noon about and hour away. Thus time from 8AM-11Am will be spend prospecting via my CRM.  This is a heck of a lot to get caught up on.  After my appointment I have to leave for our Corporate Office in Wyomissing for our Quarterly Sales dinner.

No words of wisdom or sales stuff today, just trying to rule my day instead of letting the day rule me.

-=Good Selling=-

 
1 comment

MSP, MSSP and IT Notes Industry April 19th, 2021

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Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

PixelPlex Launches a Document Management Platform that Eases How We Manage Documents

  • PixelPlex, revealed DocFlow, its latest release of blockchain-based solutions
  • DocFlow features top-notch smart contract systems
    • Claims highly secure & guarantees 100% data authenticity

Hyland Software buys 2 competitors

  • Maker of OnBase document management and electronic content management solutions, announced it has completed acquisitions of Alfresco Software and Nuxeo Software
  • Nuxeo is a content services platform and digital assets management provider

BoxBoat Announces DevSecOps Managed Services Momentum with their BoxOps Platform

  • Announced significant Managed Services revenue growth by greater customer adoption of its BoxOps platform
  • BoxOps is BoxBoat’s DevSecOps managed service platform
  • BoxOps is a managed Kubernetes
  • Automatic infrastructure updates
    • application autoscaling
    • cloud service integrations
    • SLAs
  • BoxBoat Technologies is the premier DevSecOps and digital transformation consultancy

Rackspace shifts its managed services approach with "Elastic Engineering"

  • Reported on ZDNet
  • Announced a new service model for delivering managed cloud services
  • “Elastic Engineering” gives customers access to a "pod" of Rackspace cloud engineering experts
  • Rackspace is offering Elastic Engineering support for Amazon Web Services (AWS), Microsoft Azure and Google Cloud Platform (GCP)
  • Sold as hours, can then scale up as needed

CRN Names Corsica Technologies to Its 2021 MSP 500 List

  • The Channel Company, has named them to its 2021 Managed Service Provider (MSP) 500 list in the Managed Security 100 category
  • fourth time in a row that Corsica Technologies has been named to the list
  • second year in the Managed Security 100 category

Ricoh placed in the 2021 Gartner Magic Quadrant for Managed Workplace Services, North America

  • Announced that it has been positioned in the 2021 Gartner Magic Quadrant report for Managed Workplace Services, North America for the first time
  • Gartner evaluates 20 vendors to enable sourcing, procurement and vendor management leaders to select the best provider for managed workplace services
  • Gartner defines managed workplace services (MWS) as a subset of the IT outsourcing (ITO) market
  • MWS includes traditional end-user outsourcing (EUO) as well as new digital workplace services to provide cloud-first, automated and integrated support to end users
  • Gartner Magic Quadrants offer visual snapshots, in-depth analyses and actionable advice that provide insight into a market's direction, maturity and participants

Vasion launches new solution

  • Formerly known as PrinterLogic, Vasion is headquartered in St. George, UT
  • Launched Vasion ST, a software-as-a-service digital transformation platform
  • Integrates tools to digitize content and automate business processes
  • Capture, workflow, e-signature and storage solution
  • Based on technology acquired when company bought Maxxvault

TBI Partners with Managed IT Service Provider, Effortless Office

  • Announces the addition of Effortless Office to their provider portfolio
  • Effortless Office is a Channel-only, national managed services provider
  • Blends legacy environments with hybrid cloud solutions

nDivision Awarded Three Year Managed Services Contract Through its Fortune 50 Global ...

  • Announced today that it will be fulfilling the services for a three-year 6 million dollar Infrastructure Managed Services and Managed End User Helpdesk contract
  • contract replaces several existing contracts which its partner is currently billing at approximately $520,000 per year

PlexTrac Closes $10 Million Round to Fuel Growth of Cybersecurity Workflow Platform

  • Announced $10 million in Series A funding
  • Venture firms Noro-Moseley Partners and Madrona Venture Group led the round with participation from StageDotO Ventures
  • Will use the funds to continue to build the team and grow the platform

Japan's Toshiba president steps down amid acquisition talks

  • Nobuaki Kurumatani tendered his resignation at a board meeting
  • Kurumatani headed the Japan operations of CVC Capital Partners, which proposed the acquisition last week

VertiGIS Acquires Facility Management Software Partner KMS

  • Announced the completed acquisition of longstanding development partner KMS Computer GmbH
  • KMS is a computer-aided facility management (CAFM) software specialist based in Dresden, Germany
  • VertiGIS is backed by global, technology-based investment firm Battery Ventures

Foxit and Toshiba Announce Strategic Partnership for End-User Productivity and Enterprise ...

  • Announced a strategic partnership with Toshiba Tec UK Imaging Systems Limited to leverage Foxit's PhantomPDF and Enterprise Automation solution
  • Toshiba will leverage PhantomPDF to make significant improvements to workflow, productivity and user experience
  • PhantomPDF is available on desktop systems, mobile devices, and the cloud

LaserFiche wins award

  • Laserfiche, headquartered in Long Beach, CA, is provider of document management and electronic content management solutions
  • Its cloud-based ECM won the 2021 Product of the Year Award from Cloud Computing magazine

PaperCut launches cloud based product

  • PaperCut, headquartered in Australia, introduced PaperCut Hive, a cloud-native print management solution
  • Providers server-less secure print release
  • Uses Edge Mesh technology
  • Pricing not announced

Ricoh launches Return to Work solution

  • Launched the Return To Work Security Services
  • Combines consulting, technology and services to address return to onsite work environments
  • Kiosk-based access screening at employee, visit, warehouse and plant entrances
  • Wellness screens, temperature checks, mask compliance and hand sanitizing
  • Personnel density and physical distancing analysis and planning tools to reserve and modify the availability of reservable spaces such as socially distanced desks, common rooms, warehouse spaces or occupancy limited meeting rooms
  • Access to analysis and materials to incorporate into customized training programs
  • Access to past visitor logs
  • Pricing not announced

IBM's Independent Managed Infrastructure Services Business to be Named Kyndryl

  • Announced that Kyndryl will be the name of the new independent company
  • Will be created following the separation of its Managed Infrastructure Services business, which is expected to occur by the end of 2021
  • Kyndryl also announced that it will be headquartered in New York City

Visual Edge Announces National Launch of Visual Edge IT Managed IT Services Digital Journal

  • Announced the national launch of Visual Edge IT managed IT services
  • "We have onboarded more than 5,000 new managed IT services customers and are excited to be able to provide these end-to-end technology solutions to more new client
  • Visual Edge IT offers 24/7 remote monitoring and administration of networks, service desk, data backup and restore

Cybersecurity Update

  • Capital One notified 100 million customers that their info was exposed after former Amazon Web Services (AWS) employee Paige Thompson posted data on GitHub after illegally accessing the info.
  • HealthNet of California notified 1,236,902 patients that their PHI may have been exposed after cyberattack.
  • Check Point Research is warning of a new malware that attacks Android based mobile devices
    • Is in an app on Google Play store that entices users by offering free Netflix subscription
  • LinkedIn is warning that a hacking group, named Golden Chickens, is using email phishing attacks on LinkedIn members,
  • The Bricker & Eckler Law Firm of Ohio notified an unknown number of customers that their info was exposed after cyberattack.
  • Brown University of Providence, Rhode Island notified an unknown number of students that their info was exposed after cybersecurity incident.
  • California Health & Wellness (CHW) of Sacramento, CA notified an unknown number of patients that their PHI was exposed after a cyberattack.
  • The Centers for Advanced Orthopaedics, headquartered in Bethesda, Maryland, reported an email hacking incident affecting over 125,000 individuals.
  • The City of Lawrence, Massachusetts notified an unknown number of citizens that their info was exposed after ransomware attack.
  • Elekta Health, headquartered in Atlanta, GA, notified patients Southcoast Health’s cancer centers in Fall River and Fairhaven, Rhode Island and patients at Rhode Island Hospital and the Lifespan Cancer Institute in East Greenwich after a ransomware attack.
  • Epilepsy Florida in Miami, FL notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • La Clinica De La Raza of Oakland, CA notified an unknown number of patients that their PHI was exposed after cyberattack.
  • Cornerstone Municipal Advisory Group d/b/a Manquen Vance ("Manquen Vance") of Troy, MI is notifying an unknown number of patients that their PHI may have been exposed after cyberattack.
  • Memorial Sloan Kettering Health of New York City, NY, notified an unknown number of patients that their PHI may have been exposed after cyberattack.
  • Mott Community College of Flint, Michigan has notified 1,612 individuals that files containing their protected health information were obtained by unauthorized individuals prior to the use of ransomware on its systems.
  • Remedy Medical Group, with locations in northern California, notified an unknown number of patients that their PHI was exposed after cyberattack.
  • Squirrel Hill Health Center of Pennsylvania notified an unknown number of patients that their PHI may have been exposed after cyberattack.
  • Stanford University School of Medicine in California notified an unknown number of patients their PHI may have been exposed after cyberattack.
  • TriHealth of Cincinnati, OH notified an unknown number of patients that their PHI may have been exposed after cyberattack on vendor.
  • University of Miami Health in Florida notified an unknown number of patients that their PHI may have been exposed after cyberattack.
  • Yeshiva University of New York City, NY notified an unknown number of students that their info may have been exposed after ransomware attack
 
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Heartfelt Sales Professionals Live By The 3 P's... Are You?

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“The person without a purpose is like a ship without a rudder.”
Thomas Carlyle

One of the greatest gifts we have is our ability to choose how to live our life. I'm a firm believer that living with purpose does matter.

Merriam-Webster defines purpose as the reason for which something exists or is done, made, used, etc.

What is your purpose?

As humans, we're wired to seek out meaning and purpose in our lives. Nowhere is this ever so important than in sales, as this is where we spend much of our waking hours.

“The purpose of life is a life of purpose.”
Robert Byrne

A heartfelt sales professional thrives on being a part of a purpose. What lights their fire? It's about becoming part of something that really matters, something that really makes a difference to the lives of their clients and future clients.

What is in your heart? What is lighting your fire?

The heart is powerful. It maintains life and connects us to our true selves. Our natural instinct to be, to desire and to do things is often driven from a pure place in our heart and the inner part of who we are.

In chapter 6 of Selling From the Heart, I speak to Servant Led Sales Leadership. In a business world where many in sales are viewed with negativity, an authentic, real-deal approach is a breath of fresh air.

  • A servant led professional has an authentic desire to serve
  • A servant led professional is all in
  • A servant led professional pours themselves into their clients
The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first.”
Robert K. Greenleaf

Are you focused on your needs or fulfilling your client's needs?

YOUR CLIENTS ARE PEOPLE

We can all agree, change is everywhere and it's happening at rapid rates.

Heartfelt professionals who "pour themselves" into their clients tend to make more money and do more for their clients than sales reps who aim to make money.

When sales reps see their sole purpose as making a profit, they tend to view people as objects. They look at them as dollar signs, reeking of commission breath.

Lead with your heart and not your wallet

A purpose-driven sales professional understands their client's environments and goals on a greater level than that of quota-driven sales reps.

Creating value and leading with heart not only transforms sales effectiveness, it provides insulation from the price hammer.

THE 3 P'S HEARTFELT PROFESSIONALS LIVE BY

Those who lead with their heart are able to connect with the emotional needs of their clients.

They understand people have the need to be valued, respected, heard and acknowledged. By acknowledging and not forgetting the human element, they maintain the wisdom to positively transform their client's business by helping them to do better business, a profitable one.

Heartfelt professionals are driven by high standards and deep morals.

LIVE WITH PURPOSE

Having a sense of purpose in your life is essential to your well-being. A sales professional continually searches and finds their sense of purpose as circumstances change.

Those with a sense of purpose in sales are passionate, they create change and they're committed. They're completely focused on serving first.

They ask themselves purposeful questions such as:

  • What problems do my clients encounter? How can I help them solve them?
  • How can I become more effective to better help my clients to succeed?
  • How can I use my talents to be of greatest value to others?
Heartfelt sales professionals take massive action and it starts with themselves

LIVE WITH PRIDE

Sales professionals take pride in their work and it's extremely important to them. You can say it just comes naturally.

If your eyes do not light up when you talk about what you do then think about finding something else to do!

If you don’t love what you do where you spend 8 hours per day and 5 days per week, then your long-term sales success is in danger.

I believe pride in your work is mission critical. This is one aspect that separates a sales rep from a sales professional. They invest in themselves and ensure this is visibly demonstrated.

Pride can be broken down to the following:

P - Personal

R - Responsibility

I - In

D- Delivering

E - Excellence

Hard to deliver and serve without pride for what you do.

LIVE WITH A PROACTIVE PLAN

Proactive professionals plan for and create the future. They are change creators not passive sales spectators.

  • This planning helps them to overachieve.
  • This planning increases their awareness within their marketplace.
  • This planning has them involved and participating in community events.
  • This planning has them obtaining referrals from current clients.
  • This planning has them continually learning about their client's business.

This proactive plan includes nonnegotiable prospecting, profiling targeted accounts, executing client strategies and obtaining feedback to continuously improve their performance.

Personal accountability is the glue that ties commitment to results

PURPOSE, PRIDE AND PLAN

Life is too short. You deserve a career where you have a sense of purpose, pride and a plan.

Sales professionals don't leave it up to their company or their management team. It is up to you to define what you do with your sales career.

  • Know what motivates you
  • Find a mentor or a business coach
  • Crave self-improvement
"If you believe in yourself and have dedication and pride - and never quit, you'll be a winner. The price of victory is high but so are the rewards."
Paul Bryant
No alt text provided for this image

I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.

No alt text provided for this image

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedIn, Twitter, Facebook and on my podcast by clicking on Selling from the Heart.

 
0 comments
This Week in the Copier Industry 15 Years Ago

The Week in Copiers Fifteen Years Ago

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The Week in Copiers Fifteen Years Ago

Third Week of April 2006

Tonight a spent a few minutes on the web hunting down some old copier pics and newspaper ads.  I have no clue as to the manufacturer of the copy machine that is pictured.  I posted up ads for Canon, Minolta and Royal copiers here.

Enjoy these awesome copier threads from 15 years ago this week!

Topic

Konica Minolta bizhub C351

Art Post (Guest) ·
Has anyone been up against Konica Minolta bizhub C351.Looking for some weakness in the bizhub
Reply

Re: BizHub

Art Post (Guest) ·
hidden costs associated with the way they are conducting business NOW! When I was a new rep, I had to rely on giving boxes away, becuase I lacked the fundamentals of knowing the FAB Fature Advantage and Benefits of my product. As I learned the FAB's of each system I was able to close more deals with more profit. I also knew when I had a price priing and then switched to selling price along with FAB. Get the boxes out on the street and repeat sales will follow. The Minolta/Konica is easy to beat
Topic

TOSHIBA E-STUDIO 282

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QUESTION; HAS ANYBODY RUN INTO THE NEW TOSHIBAS. I JUST LOST A DEAL TO A NON-PROFIT ACCOUNT TO A TOSHIBA 282. IT HAD RADF, DUPLEX, 3 PAPER TRAYS, FAX/PRINT/SCAN. THERE SELL PRICE WAS $ 4,976. I ALSO RAN AGAINST A E-STUDIO 16CPM WITH ARDF, DUPLEX, FAX/PRINT WITH A SELL PRICE OF $ 2,269.
Reply

Re: BizHub

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Remember Dale Carnegie: "arouse in the other person an eager want." Here's one small thing that is a huge benefit from one user's perspective: We sell Konicas and Ricohs. We currently have a C450 and a 3224C on our network inhouse, and I use both in my marketing work. I prefer using the Ricohs for their ease of use when color is not critical. The Ricoh RPCS print driver is a dream! Put that puppy on your laptop and get your prospect's hand on the mouse to try it, and they will want it
Reply

Re: New High Volume Fax Poll

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i fully understand what you all are saying, however, it certainly can cause more headaches that it would be worth. I don't doubt the value can be shown, i just think that in providing solutions for a customer we need to step outside of the box instead of having it just because Canon or Konica Minolta or for that matter Oce' Imagistics has it. With the advent of the smaller mfp's that work so well I would rather build one into the mix and make the service/supply agreement included in a blanket
Topic

imageCLASS MF6500 Series.

Art Post (Guest) ·
MF6550 and a 1,000-page memory capacity for the MF6560 and MF6580 models, PC Faxing, sequential broadcasting and activity reports make the new imageCLASS products ideal for customers requiring comprehensive faxing applications in a compact desktop product. Canon imageCLASS laser printer - Paper handling Paper handling is achieved with each model incorporating a duplex ADF that can handle up to 50-page originals to allow two-sided copying, printing, scanning, and faxing (on the fax models). Each
Topic

New Fax MFP High Volume Poll

Art Post (Guest) ·
It's been a awhile since we had our last poll in reference to high volume MFp's with a fax option. With more companies needing cost reduction and many companies still rely on in-bound fax reception. I added a new poll for HV Faxing, here's the link http://p4photel.com/eve/forums...481032871#7481032871
Topic

New High Volume Fax Poll

Art Post (Guest) ·
Reply

Re: New High Volume Fax Poll

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I for one do not understand the concept of adding faxing to a production unit. I have sold against this idea and it seems to me that having faxes in the mix of copying and printing is not a good thing. I can see more ways to sell agin it than fer it.
Reply

Re: New High Volume Fax Poll

Art Post (Guest) ·
Neal: Here's a few scenario's for faxing in the HV units: Customer needs to lower costs, becuase they have a high volume of in-bound fax. Customer does not want to add another server to the mix. Customer has graduated with you through the MFP's and has always gad a fax in his MFP and believes this is the right way to reduce costs. Customer has remote facilities and through out the US and having someone else set up a fax server option to print to the 2051, and then maintain the fax server, does
Topic

goofy question

beachcopy (Guest) ·
Is there a report that says how many machines in each segment Ricoh will sell in a year? Past years or future sales, just an idea would be fine. Really looking for 35-45 black and white and 50 - 75 numbers. Thanks guys
Topic

Oce Imagistics fx2080 and sx1480 compact MFPs

Art Post (Guest) ·
copying, fax, network printing and network scanning. The sx1480, a 14 ppm fax MFP, targeted to fax intensive environments, also provides convenience copying, printing and color scanning. Consolidating faxing, network printing, copying and scanning, the fx2080 is one of the first desktop multifunction devices in its class to offer a Touch Screen Operator Panel, providing a new level of ease of use, allowing customers to program "one-touch" soft keys to create customized workflows to steer documents
Topic

BizHub

garland79 (Guest) ·
I'm pretty new to this type of highly competitve BS. I just want to know if anyone has been loosing sales to the C250, C350,etc. How many times is it going to happen before I can break this chain of events? I'm getting tired of handing my money to Minolta!
Reply

Re: Konica Minolta bizhub C351

Art Post (Guest) ·
This is a re-post from the AF League I know this message is old, but I have found myself in the same situation. I did not see any replies. If you have used any selling advantages with the 3245C over the c351, please let me know! Thanks.
Reply

Re: @ Remote is Here!!

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Ok, so what Percentage of your customers have 500 copiers? Not that many eh? I understand the device can monitor more than one device, thank you. As my post said, I was wondering where the cost/benefit point is and saying it isn't worth it for one machine. Anyone have any thoughts about this? Where do you see putting in this device?
Reply

Re: @ Remote is Here!!

Art Post (Guest) ·
Large Accounts, where the fleet is 25 or more systems. I think that's about it, Ricoh has stated that they will be adding more features, just a question of what features. Maybe we can develop a list of feaures here and then propose them Art
Reply

Re: Ricoh 1055 PDF Printing Problems with Adobe Acrobat 6.0 and higher

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The problem the customer is having is that when they print any size PDF (8.5x11; 8.5x14; 11x17), using version 7.0, it shrinks the document down to wallet size.
Reply

Re: Ricoh 1055 PDF Printing Problems with Adobe Acrobat 6.0 and higher

Jomama (Guest) ·
That sounds serious! Check in printer prefereces on one of the tabs there is a print to ____%. I havent used acrobat for a while. It is such a resourse hog and it just too big. And V7 is the worst! It is something like 27Megs. Often when you shut it down it doesnt release the reaourses properly. There is a program out called FOXIT. It is a PDF reader and is only 2M in size. I use that instead and havent seen a problem with it so far.
Reply

Re: Ricoh 1055 PDF Printing Problems with Adobe Acrobat 6.0 and higher

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I would look elsewhere for a problem. I haven’t seen any problem printing from acrobat to any size paper.
Reply

Re: Scan to folder on 2003

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There's firmware for the 2035/45 (and I hear the 2022/27 but haven't looked) on the Ricoh TSC site. Have a technician install the firmware and it will scan to a 2003 server. The 30 series works out of the box, no need for firmware upgrades. No firmware yet for the 2051/2060/75.
Reply

Re: CANON CLC 4100 / 5000

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Just so you know, the 6870 is a business class machine with poor color quality. The 4100 and 5000 are top-of-the-line graphics color copiers with near-photographic quality. Totally different beasts. I'm an SE so I don't know street pricing, sorry. =\
Reply

Re: BizHub

Darth Vader (Guest) ·
I totally agree about the ease of use with the RPCS drivers. My customers LOVE using them. But I do have one question for you, when you said, "I prefer using the Ricohs for their ease of use when color is not critical." Just out of curiosity, why did you word it that way? Why did you say you prefer the Ricoh only when color is not critical?
Reply

Re: Here's my dilema, can you help?

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No problem. Actually, a customer showed me this trick. There are so many things in Windows that I often don't know or forget they are there. If I recall correctly, when you use Windows to route the faxes in this manner it can also save them to folder.
Reply

Re: New High Volume Fax Poll

Former Member ·
I think we need it to compete in that arena with Canon. I recently upgraded a customer from a 2045 to a 2060 and what I did was included a 1515F in the deal. The price point was still close to the Canon, I created enough added value to justify the cost. In this case there was space available where in some cases space is an issue.
Reply

Re: goofy question

Art Post (Guest) ·
My only quess is to check with Ricoh Corp, maybe the Cannata Report. Art Post
Reply

Re: New High Volume Fax Poll

Art Post (Guest) ·
Actually, my issue came about because Imanage large corp client that is located outside of my territory. The customer needed to upgrae his 2045 that has a fax option to a 2051. Since have no control over the installation (located in Midwest), I did no trust anyone else installing a fax server solution, thus "my" need to have a High Volume unit with faxing. Art
Reply

Re: New High Volume Fax Poll

Darth Vader (Guest) ·
I can see reasons for having it and for not having it. I'm not saying that we need every feature offered by our competition, but I do feel we need this one. I'm getting more and more requests for faxing in this series. In fact, we are placing a bid Monday where the customer specifically requested 50 CPM or higher with fax option. I know that we are the ONLY one bidding that does not offer this option. Due to office space confinements, this customer will not consider other options.
Topic

SeriPrinter improvements

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Two new bulletins just posted to TSC deal with some troubling factors of SeriPrinter performance. Bulletin #'s S025/S027 - 022 & 023 announce the availability of non-stick coated screens, eject boxes and eject roller assemblies. I am hoping that this will improve performance in lower volume environments to increase the comfort zone of selling into those environments, and also provide a more stable environment for high volume users.
Topic

BERTL 3260 Report

Art Post (Guest) ·
Attached is the report from BERTL for the 3260 This document has been archived, please send me an email in if you are intertested purchasing an unlock code. art@p4photel.com ricoh_aficio_color_5560.pdf
 
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The Week in Copiers Ten Years Ago

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The Week in Copiers Ten Years Ago

Third Week of April 2016

Not much to day on this one. It's Saturday in the AM and there's much to be done at the home for summer.  Enjoy your weekend!

Here's the awesome copier threads from ten years ago this week

Multifunction Black & White and Color printer/scanner/copier/fax machine.

Art Post (Guest) ·
Solicitation Number: RFQ-DNC-11-0002 Notice Type: Combined Synopsis/Solicitation Synopsis: Added: Apr 20, 2011 3:15 pm Combined Synopsis/Solicitation: The Bureau of the Public Debt has a requirement to purchase or lease an all-in-one network ready Black & White and Color printer/scanner/copier/fax machine for the Denali Commission in Anchorage, AK. This solicitation is set-aside for quotes from small businesses. The decision to lease or purchase the copier will be determined by evaluation of
Topic

California city taps Xerox to save money using managed print services

Art Post (Guest) ·
reallocate toward providing services for citizens, while Xerox manages the way documents are printed, shared and updated across city departments. Xerox’s print governance features – computer screen pop-ups that help employees redirect print jobs to the most cost-effective and energy-efficient machine – will deliver a positive impact to the city’s budget and environmental efforts. During its 10-year relationship with Riverside, ACS has helped the city develop innovative technology to respond to issues
Topic

Konica Minolta Recalls Certain bizhub, magicolor Devices

Art Post (Guest) ·
product recall of these printer models. “We are currently in the process of contacting all customers and inspecting and modifying all affected printers,” the statement read. “If your machine has (a) green sticker marked on the rating label, it has already been inspected and is safe to continue using. “If there is no green sticker, Konica Minolta will inspect and modify, free of charge, the listed products to prevent this from occurring and to ensure the machine is safe for use. To arrange for
Reply

Re: A4s Through Distribution

Art Post (Guest) ·
I'm not sure I can give you the answer you're looking for. Seems to me more dealers wanted to see higher speed A4 MFP's in monochrome (not color). I wanted and A4 mono in the 35 - 50ppm, because I know I could displace many A3 monochrome devices in the field along with A4 printers. But, I don't have the hardware to accomplish this. Do the OEM's like Canon, Ricoh, KonicMinolta, Sharp, Kyocera and Toshiba make more profit per page based on A4 printers than A4 MFP's? I can't say for sure, however
Topic

Ashgate Automation to team with Konica Minolta at Northprint

Art Post (Guest) ·
Finishing equipment supplier Ashgate Automation will be at this year's Northprint, on digital press manufacturer Konica Minolta's stand. The company will have a range of Fastbind equipment producing hardcover photobooks printed on a Konica Minolta. Included in the range will be a Booxter staple-bound photobook maker for narrow spine, hard and soft back-books, FotoMount for lay flat photo albums, Casematic hardcover casemakers and the Elite hot glue perfect binder. As well as its Konica Minolta
Reply

Re: 13x19

Chuck ·
Printfun shows us just another reason that Ricoh is NOT the first company that is thought of when people are looking for Production Solutions. In addition to Xerox, both Canon and Konica-Minolta is where the phone calls go first when sourcing both B/W and Color production units.
Topic

Kyocera Mita America Set to Inspire, Innovate, Accelerate Dealer Channel at Pan-Ameri

Art Post (Guest) ·
EFI’s Fiery color controllers for its new series of color MFPs. This brings Kyocera’s total number of new product offerings in the last two years to 56, all of which operate with one of the industry’s lowest total cost of ownership (TCO) and ultra-reliability, two long-time Kyocera hallmarks. As Kyocera continues its march toward innovative solution selling, the company is supporting its dealers with a variety of new product models, business applications, and web-based training and sales programs

Ricoh Entering the LED Illumination Market

Art Post (Guest) ·
. Ricoh’s eco solutions business makes full use of these proprietary environmental technologies. The company will launch to market a new product line with highly effective energy conservation, providing customers with solutions which contribute to reducing the global environmental burdens. Initially, with LED illumination as the core of this new business, the focus will be on ESCO business* activities including multifunction products and printers. Ricoh believes that this will contribute to achieving a
Topic

Canon U.S.A. Announces Termination Of Patent Infringement Lawsuit

Art Post (Guest) ·
proceeding to obtain an Order from the ITC prohibiting Ninestar and the other Respondents from importing into the U.S. and selling in the U.S. the accused toner cartridges and their photosensitive drums, which is precisely what the Consent Order shall do. Canon filed the complaint on June 28, 2010 for infringement of Canon’s U.S. Patent Nos. 5,903,803 and 6,128,454, against the following twenty (20 ) Respondents: • Ninestar Image Int’l Ltd. • Ninestar Technology Co., Ltd. • Ninestar Management
Topic

Reducing Costs Through Managed Print Services

Art Post (Guest) ·
Written by Simon Vermooten, AUXILIO Senior Vice President, Solutions At the core: Continuous process improvement Managed Print Services is no longer a buzz phrase or a short-term trend in healthcare. The reality is that hospitals today are spending an even higher portion of their annual budgets on printing and document handling — an estimated 9 percent, according to the National Health Service in 2010 — and are faced with a swelling array of printers, scanners and multi-function devices, over
Topic

Van Ausdall & Farrar Selected as Canon Authorized Dealer

Art Post (Guest) ·
INDIANAPOLIS- Canon U.S.A., a leader in digital imaging, today announced that Van Ausdall & Farrar, one of the largest office equipment dealers and document solutions specialists in Indiana, has been selected as a Canon Authorized dealer offering the Company’s full lineup of digital office solutions including Canon imageRUNNER and imageRUNNER ADVANCE multifunction systems and imagePROGRAF large format printers. As a Canon Authorized dealer, Van Ausdall & Farrar, Inc. will now offer Canon’s
Topic

Managed Print Services Consultant

Art Post (Guest) ·
easily incorporated with our established Office Equipment Division, Office Supply Division, and Managed Services Department. The position available is a MPS Consultant. This entails selling our MPS Program to other businesses, in which the sale is a consultative sell. No restraints -- customers, higher ed, corporate, etc., are all prospects to work with. Results has shown the following Attributes create successful MPS Consultants: 5+ years experience in Business-to-Business Sales and/or Service
Reply

Re: New 65/75 Pro color series

Dan Morgan ·
Not much, information-wise, but attached is a service training announcement that includes an image of the system....
Topic

Ask Art "Email from MFP Solutions Blog Reader"

Art Post (Guest) ·
. I like the Ricoh because of the low cost of consumables, realize that once you hit 50,000 prints there are quite a few components that need to be replaced. We are printing newsletters on legal paper from Word, two sided in color, then we fold them with a machine. The goal it to send a print job of 1500 newsletters and let it rip. 25-30 prints per minute will do, speed is not the main goal, reliability and low cost per print is. Is there a better printer or copier that would do this type of work
Topic

InnerWorkings Inc., a leading provider of managed print and promotional solutions, an

Art Post (Guest) ·
CHICAGO—April 18, 2011—InnerWorkings Inc., a leading provider of managed print and promotional solutions, announced a multi-year print management contract extension with Walgreen Co. Under the agreement, it will continue to support Walgreen by printing, warehousing and fulfilling several mission critical applications. The two organizations began working together in 2005. "We are thrilled to extend our relationship with Walgreen Co. through this new multi-year print management agreement,” said
Topic

LMI, Award-winning Turnkey MPS Provider, Joins Managed Print Services Association

Art Post (Guest) ·
New MPSA member serves hundreds of dealers in US and Canada Columbus, OH – April 18, 2011 – The Managed Print Services Association (MPSA) announces that LMI has joined as a corporate member. MPSA is an independent, not-for-profit organization dedicated to growing the managed print services industry through standards, education and best practices. An active corporate member within the MPS community, LMI services over 600 MPS dealers in the United States and Canada. The firm was selected by the
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Mutoh Announces Next Generation Printers:ValueJet 1324-54” & ValueJet 1624-64”

Art Post (Guest) ·
Phoenix, AZ. (March, 2011) – Mutoh announces the release of its newest additions to the ValueJet line-up, the ValueJet 1324-54” and ValueJet 1624-64” inkjet printers! The new ValueJets offer exciting innovative technology with upgraded features. The printers will replace the previous ValueJet 1304-54” and ValueJet 1614-64” models. New ValueJet 1324-54” printer features include: New print head Improved print speeds (prints up to 300 sqft/h) Added service door for easy maintenance accessibility
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Color Controller C-81, Powered by CREO Color Server Technology Now Integrated Into Ri

Art Post (Guest) ·
, directly or through its network of authorized dealers, markets and distributes products in North, Central and South America. Information about Ricoh’s complete range of offerings can be found at www.ricoh-usa.com . About Kodak’s Print On-Demand Solutions Group Kodak’s Print On-Demand Solutions Group develops high-performance CREO Color Servers and workflow solutions for a wide range of digital production printers and presses. CREO Color Servers offer the digital printing industry leading workflow
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Re: 13x19

Printfun ·
Art- I know on our Xerox Docucolor line (242/252/260) it can image up to 12.7 x 18.9 on a 13x19 sheet. I don't know if this is the class of machine you are up against, but I tried to pick a lower-end production class model for you to compare to. Like Chuck mentioned, you can get more N-up and maximize the sheet. Usually comes into play with our graphic arts accounts, or anyone who is selling the pieces they are printing.
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Re: 13x19

txeagle24 ·
You're dead on there. I belong to a church north of Dallas that is growing like crazy and wanted to bring their production in-house. With the price point, room for growth and paper handling they needed, I basically had to tell them to go with Konica-Minolta (who was their current vendor anyway) unless they could wait to see the new Ricoh color lineup that is supposed to blow our socks off in May. Per the usual, I'm sure we will be disappointed w/ the 3rd installment of the "Konica killer".

electrical surges

Deanw ·
On our sales order it states that our maintenance agreements do not cover damage caused by electrical surges. We also have a separtate "suge sign off sheet" where customer either ops to purchase a surge $95 with nic/tel protection or signs acknowledging that they were offered one. Customer today calls in for intermittent problems folling power outage. They have signed opt out on surge sign off. We determin copier (Savin C9020 needs a controller board) our price to customer is $1591.51. Customer
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Fax Option Type C4500 (413347)

dman ·
Anyone have one?
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Océ Business Services Opens its Second Document Imaging Center in the U.S.

Art Post (Guest) ·
goals.” Océ and Canon: Stronger together In 2010 Océ joined the Canon Group of companies with headquarters in Tokyo, Japan, to create the global leader in the printing industry. Canon develops, manufactures and markets a growing line-up of copying machines, printers, cameras, optical and other products that meet a diverse range of customer needs. The Canon Group comprises over 197,000 employees worldwide. Global net sales in 2010 were more than USD 45 billion. For more information visit http
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Canon U.S.A. Announces Availability of Select Speciality Media With Sustainable Fores

Art Post (Guest) ·
LAKE SUCCESS, N.Y., April 20, 2011 – Canon U.S.A., Inc., a leader in digital imaging, today announced that the Company is now offering select Canon Specialty Media products with certification from the Sustainable Forestry Initiative® (SFI) including Canon Tabs and Coated Two-Sided Media. To achieve SFI® certification, each media type must contain fibers that come from a responsibly managed forest. "Canon is pleased to offer media certified under the Sustainable Forestry Initiative standard
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Re: Ask Art "Email from MFP Solutions Blog Reader"

CopyFax Jax ·
quote: I'm not being rude, but if your volume is the 1,500 pages per month, you need to concentrate on your core business which is selling and not jerking about with refilling, replacing, and ordering of cartridges, you'll make more in one extra sale per year. Art I love it! Truth be told, if he makes his offices more efficient for everyone, he will attract more agents, buyers, and sellers and will pay for his copiers many times over and over.
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60lost

60lost
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Re: The Office Copier turns 50!

Jomama ·
You're right OG. it is short for electrostatic. That was the process as it differed from the dual spectrum and we couldn't say Xerox, even tho it had by that time become generic for copier. And hey, that's what happened to mayonnaise and linoleum.
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Show me yours...

Anders And ·
Inspired by another tread: How about showing a picture of your oldest copier? I KNOW you have one or two stashed away in your cellar or archive. I have a 3M 001 and also a Ricoh FT4065 in mint condition. I don't know why I still have them... Pictures are on their way!
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A4s Through Distribution

GIntel ·
A few months back when discussing the MP 201, someone mentioned that with the emergence of MPS, dealers are getting more used to ordering A4 printer-based MFPs through distribution. Are a lot of dealers doing this to fill-in A4 holes rather than waiting for copier vendors to finally give them A4 solutions through their copier brands? Any thoughts on this in terms of why and why not dealers are going this rout? Seems to me a lot of the copier brand A4s have not gotten it right and dont really
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Job Opportunity with Paradigm Imaging Group

Art Post (Guest) ·
JOB OPPORTUNITY Paradigm Imaging Group is presently accepting resumes for Outside Sales Representatives in the Midwest and Eastern regions. These positions are full-time offering base salary plus commission and a full benefits package. The ideal candidates will possess extensive knowledge in the wide format scanning and printing industry, experience in prospecting and closing skills, minimum 3 years of outside Dealer Channel Sales Management experience with a proven track record, self
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Re: PPDM from Ricoh, Questions

Deanw ·
About a year since posts on this thread. Is there much activity on this product? We include initial connectivity for the MVP printing & scanning. We don't mention ppdm, however our plan is if customer requires OCR or other feature that ppdm provides wewillgive them the free lisc. And offer to install it and provide support on a billable basis. Im curious to here what everyone else is doing.
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Re: PPDM from Ricoh, Questions

Old Glory ·
I don't know what Ricoh's opinion would be on this (don't really care) but we accumulate licenses and then distribute them strategically. I sold a single license last week for $350 and charged an additional $150 for client PC install and limited training. Since we have no cost, my company counts it all as GP. I quoted a C300 and said we would include a PPDM license for free if they bought two C300's. I am able to provide a value-add at no cost to me. C300 doesn't come with PPDM but it can if
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Re: Konica Minolta Recalls Certain bizhub, magicolor Devices

Art Post (Guest) ·
Betcha you won't see this in the Weekend MFP Industry Notes that KonicaMinolta puts out!
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Re: Gas Price Check

CashGap ·
the mpg benefits over time, the payback period is six years. Worse if moving from a 15mpg vehicle to a 20 or 25mpg vehicle. The guy already in a Honda Fit? Stands to save a whopping $667/year if he can find something that actually lives up to its 50mpg rating. Unless gas returns to $3, then his savings drop to $400/year. We should be using a measurement of "Gallons per 100 miles" rather than the inverse and misleading miles per gallon, then it would be obvious that increases in MPG have huge costs
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Re: Gas Price Check

Art Post (Guest) ·
drive my car for another five years and still only spend $25,000 on fuel. The savings is not there at least for me
Member

Lyn

Member

TML

Member

grems1995

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Re: The Office Copier turns 50!

SalesServiceGuy ·
What is a ZnO? What is a premix copier? Intersting 3M Ad and YouTube comments about the ad.
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Re: The Office Copier turns 50!

Anders And ·
To be honest, I don't know the English word for them. What I call a ZnO copier was a machine that used a roll of zink oxide treated paper; this paper had characteristics like a selenium drum, sort of. The copiers using what I call Premix was fx Saxon, instead of metal as carrier it used a fluid (dispersant) and a toner (liquid pigment) It copied on plain paper. The fumes were nice… I hope you get the picture - it's kind of late here! edit: i found this Saxon PPC1 and this ZnO copier (more
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Re: The Office Copier turns 50!

Art Post (Guest) ·
I remember them being called "estat" copiers
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Re: New 65/75 Pro color series

Art Post (Guest) ·
quote: Originally posted by Anders And: Anyone who have more info on these? - 4800 dpi - based on Pro C901 - Launch in Europe in Q3 - new Ricoh design (looks absolutely stunning) Do you have a link for the stunning part or a pick u can post?
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Re: New 65/75 Pro color series

Anders And ·
I've seen a promotional video from Ricoh, shown at the Danish dealer kick off. I'll do my best!
-=Good Selling=-
 
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