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This Week in the Copier Industry 10 Years Ago

This Week in the Copier Industry 10 Years Ago

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This Week in the Copier Industry 10 Years Ago

Second Week of July 2011

If there is nothing to do on a rainy Saturday, might I suggest a scouting day for you.  Plan a couple of of routes on roads less traveled in your territory and do a search for businesses on those less traveled roads. Pick out a vertical or two, and then off you go, make sure to bring your business cards and take photos (for calling later). If there are cars in the lot then why not go in and introduce your self!

Enjoy these awesome copier threads from ten years ago this week!

Rick Taylor of Konica Minolta to Address Copier Dealers Association

Art Post (Guest) ·
Ramsey, NJ (PRWEB) July 13, 2011 Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announced that Rick Taylor, President and Chief Operating Officer, was invited by Bob Shields, President, Copier Dealers Association (CDA) to present an overview of the company's growth strategy to CDA members at their business meeting on July 14, 2011. This will be Taylor’s second time
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Canon U.S.A. Implements Aggressive Energy-Saving Practices To Cut Energy Consumption

Art Post (Guest) ·
550 personal printers were removed from service, and replaced with imageRUNNER and imageRUNNER ADVANCE multifunction devices. Canon installed uniFLOW printing software to manage its fleet of document output devices, a strategy the Company recommends to its own customers. Among a variety of workflow enhancing capabilities, uniFLOW has the ability to route print jobs to the most energy-efficient printer available, determined by establishing a baseline of energy consumption that measures paper
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Print Audit® Expands its MPS Solutions to Germany

Art Post (Guest) ·
United States. For more information on Print Audit Deutschland, please visit printaudit.de/. About Print Audit® Established in 1999 and headquartered in Calgary, Alberta, Print Audit (printaudit.com) is the fastest growing print management company in the world. By providing businesses with innovative and practical print management software solutions, the company has helped customers recapture over $150 million in printing and photocopying expenses while saving an estimated 190,000 trees a year
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Konica Minolta Obtains "Cleaner Production" Approval in China:

Art Post (Guest) ·
governmental examination, was awarded with Cleaner Production approval by the local authorities as company that has achieved highly clean production. Konica Minolta Wuxi has been vigorously driving environmental protection activities, including continuous promotion of initiatives for saving energy and reducing waste and calls for voluntary energy-saving improvement proposals from local employees. In obtaining the approval, the company was highly recognized for its comprehensive initiatives that
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Applied Imaging, Michigan's Premier Document Management, Managed Print Services and N

Art Post (Guest) ·
larger customer base, we have additional leverage and purchasing power. American Imaging customers will now have access to more products since we are an authorized dealer for Canon’s complete line of products, Kyocera printers and Oce high volume production print systems.” Customers will also benefit from Applied Imaging's managed print services, document management and network solutions programs. Applied Imaging has made a commitment to “Keep It in the Mitt,” a spirit that allows Applied
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Managed Print Services Sales Consultant

Art Post (Guest) ·
Managed Print Services Sales Consultant OneDOC Managed Print Services LLC - Oklahoma City, Oklahoma Area Job Description This position is for a Managed Print Services Sales Consultant. The requirements are to prospect and sell our programs to C-Level executives in the SMB marketplace. The territory is the greater Oklahoma City area. Desired Skills & Experience Our candidates will have 2+ years of B2B sales experience. We require a demonstrated ability to prospect, present, and develop proposals
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EFI Teams With Canon on Mobile Print Solution

Art Post (Guest) ·
the mobile print arena, and we're confident Apple device users will welcome this new printing ability," said Toby Weiss, general manager of Fiery and senior vice president, EFI. "The combination of Canon's imageRUNNER ADVANCE technology with EFI's direct mobile print solution creates an easy, intuitive way for Apple device users to automatically discover a Fiery-based printer on their WiFi network and print with the touch of one button," said Sam Yoshida, vice president and general manager, Canon
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Edwards Business Systems and Konica Minolta Announce 1st Annual EBS Derby Day

Art Post (Guest) ·
Scranton, PA July 07, 2011 Edwards Business Systems (EBS) and Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) are teaming up to present the First Annual EBS Derby Day at PNC Field, home of the Scranton/Wilkes Barre Yankees. The event will take place on Saturday July 16th from 11a to 4.30p; and all proceeds benefit the Boy Scouts of America Northeast Pennsylvania Council Summer Camper Program. We are extremely excited and honored to plan this event to benefit such a good cause
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New Xerox DocuColor 8080 Press Gives Printers a Competitive Edge

Art Post (Guest) ·
DocuColor 8080 was built with this in mind," said Eric Armour, president, Graphic Communications Business Group, Xerox Corporation. "Technology like the DocuColor 8080 gives printers the power to expand capabilities, meet production demands, strengthen relationships with customers and capture more revenue." Options customized for any print environment Printing paper weights up to 300 gsm at 80 pages per minute, the DocuColor 8080 features three different print servers – users can select the
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Xerox prepared to continue with reseller acquisitions

Art Post (Guest) ·
Simon Quicke July 8, 2011 4:09 PM Xerox will continue buying resellers that it believes will add value to its business as it looks to get a deeper stake in the SME market. The vendor has already picked up Scotland-based Canon dealer Concept Group and Middlesex-based NewField IT this year but has not ruled out adding to the tally. Speaking to MicroScope Douraid Zaghouani (pictured), president of indirect channels group, said that it had bought some companies in both Europe and the US and it was
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AUXILIO Awarded Managed Print Services Contract with Holy Cross Hospital in Maryland

Art Post (Guest) ·
New Jersey, New York and California with some of the country's largest and most prestigious hospitals and health care systems. About AUXILIO, Inc. AUXILIO, Inc. is the pioneer of managed print services for the health care industry, working exclusively with hospitals and hospital systems throughout the United States. We are vendor independent and provide intelligent solutions, a risk free program and guaranteed savings. AUXILIO assumes all costs related to print business environments through
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Any info on Xerox Y-Soft Software?

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I am competing against Xerox's Y-Soft software. I am proposing Ricoh's PCS Director (PrintAudit) Any ideas?
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Print Audit’s New MPS Suite Offers User & Device Tracking for One Low Monthly Price w

Art Post (Guest) ·
management and printer management. The Suite’s printer management functions allow dealers to remotely collect meter reads, automate supplies fulfillment and report service information for managing fleets of printers and MFPs. The system can track printing from all brands of local and networked devices, ensuring customers are always billed correctly and supplies are tracked accurately. The Suite’s printing management capabilities allow organizations to track exactly what is being printed, where and by
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Discovery Business Systems has new owners

Art Post (Guest) ·
John and Angie Mytinger have acquired the Medford branch of Santa Rosa, Calif.-based Discovery Office Systems and renamed the venture Discovery Business Systems Inc. The Mytinger's previously founded Copy Rite Business Systems in Southern Oregon. Discovery Business Systems is a Kyocera products dealer, offering copiers, copier/printers, network printers, fax systems and managed print services. The office is at 4044 Crater Lake Ave., Suite G. Hours are 8 a.m. to 5 p.m. Monday through Friday and
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Xerox partners with Medco Health Solutions on new communications system

Art Post (Guest) ·
we print and process documents," Medco president and COO Kenneth Klepper, said in a statement. The new five-year agreement, extends Medco's current relationship with the Norwalk, CT-based Xerox. Medco noted it had already cut its costs for printing, updating and sharing documents, by 25%, thanks to Xerox managed print services as well as accelerating claims processing from Xerox subsidiary ACS, the companies said. Medco Health Solutions is a leading pharmacy benefit manager and boasts the largest
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First benchmarking report for Managed Print Services is now available

Art Post (Guest) ·
The findings within this new report titled ‘Navigating the MPS Jungle’ should help senior management to benchmark the performance of their document infrastructure, choose a provider, and decide which services to include within their MPS contract. London, UK. 5 July 2011: The concept of Managed Print Services is rapidly being adopted due to increasing evidence of cost savings, efficiency, and productivity benefits. However, these benefits are not being echoed by all users of the service, and
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Fuji Xerox Co-Develops a Technology to Automatically Extract Side Effect Data From El

Art Post (Guest) ·
Leverages Natural Language Processing Technology in Healthcare Organizations - TOKYO, July 12, 2011 -- As a result of joint study, Fuji Xerox Co., Ltd., the University of Tokyo Hospital and the University of Tokyo's Center for Knowledge Structuring have developed a technology to extract data related to side effects from electronic medical charts. Cooperating with other hospitals, the three parties will conduct test demonstrations of a system using this technology to verify its effectiveness
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eGain Applications to Be Implemented by Canon U.S.A.

Art Post (Guest) ·
guided help) and offers them with GPS-style navigation. These eGain applications will enable agents to resolve a broad range of pre-sales and post-sales customer queries, while empowering customers with the same capability through web self-service. "Canon customers are using a variety of agent-assisted and self-service interaction channels," said Joseph Warren, Vice President and General Manager, Customer Support Operations, for Canon U.S.A. "With eGain 10 and its underlying Customer Interaction
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Going Paperless: The Technology is Ready … the People Are Not

Art Post (Guest) ·
Going Paperless: The Technology is Ready … the People Are Not Wed, 2011-07-13 12:34 — Chris Knowlton I could set up a paperless mortgage shop for you if you’d like one. I have all kinds of tools at my disposal. Adobe has made massive strides in the past few years and I can use bar codes, e-folders, iPads, tablets, Netbooks, secure document sharing and turning a widescreen monitor sideways is one of my favorites. I can set up your copier/scanner/fax/printer so that never spits out a single piece
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Xerox Hosts Informative Analyst Briefing at Gil Hatch Center

Art Post (Guest) ·
also spoke about Xerox' cloud strategy, saying, "We are minoring in cloud and using it to our benefit. Our managed print services play is cloud-based and has been for a long time. But a hybrid model is appropriate in many cases." Dr. Sophie Vandebroek, Chief Technology Officer and President of the Xerox Innovation Group, spoke about Xerox' rich history of innovation. She reported that Xerox: Invests $1.5 billion in RD each year, jointly with Fuji-Xerox Has brought to market more than 100 new
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Re: New Xerox 7740 Wide Format Scan Solution makes colour and black-and-white scanning si

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That is an interesting announcement - especially in light of the attached announcement back in February.
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Contex Americas to Showcase New Raster-to-Vector Tool for

Art Post (Guest) ·
, value, high performance, and superb image quality. For more information, please visit http://www.contex.com . CONTEX A/S Svanevang 2 DK - 3450 Alleroed, DENMARK Phone: +45 48 14 11 22 Fax: +45 48 14 01 22 http://www.contex.com info@contex.com Contex Americas, Inc. 365 Herndon Parkway Herndon, VA 20170 USA Phone +1 (703) 964-9850 Fax: +1 (703) 547-3375 http://www.contex.com salesamericas@contex.com
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TMG Selected to Provide University Print Services and University Mail Services

Art Post (Guest) ·
Tinton Falls, NJ, United States, 07/11/2011 - The Millennium Group was selected to provide university print services and university mail services by a major New Jersey academic institution - TMGofficeservices.com. The agreement extends eight years of success where The Millennium Group staffs, equips and manages independent administrative and student university printing and mail service operations. “It’s gratifying to know that our university print and mail services make a positive difference in
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Competitive Info Sharp MX2600N

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Does anyone have feedback on shortcoming of this model and/or similar Sharps? A competitor has placed a few of these in our area and I'd like to have some competitive information. The one I saw yesterday has only been in the field a month or so and seemed very noisy and was displaying "Maintenance Required TA". Anyone know what that means? Appreciate any help!
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Re: List your favorite funny copier moments

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Back in the days of the Savin 75ppm clamshell monsters,we had joy of receiving several calls on one at a local college campus print shop for spots on copies.We would go there,clean the gook of the glass,show the end user what we had done and leave.Well after several occurences of this happening around the same time of the day,we decided to go in early in the morning to see if we could discover the cause.What we discovered was totally unexpected.As you all probably remember these monsters ran
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Productivity Apps, Low Gloss Dry Ink & Color Accuracy Add Versatility to New ...

Art Post (Guest) ·
/xeroxcorp, http://twitter.com/xeroxcorp, http://twitter.com/xeroxoffice, http://twitter.com/xeroxproduction, http://twitter.com/servicesatxerox, http://twitter.com/xeroxevents, http://www.xerox.com/blogs, http://www.xerox.com/podcasts . XEROX®, XEROX and Design®, FreeFlow®, Fiery® and Profit Accelerator® are trademarks of Xerox Corporation in the United States and/or other countries. DocuColor® is used under license. Prices, features, specifications, capabilities, appearance and
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Contex Americas Adds Automatic

Art Post (Guest) ·
year of purchasing the entry level solution. Wiseimage is available on Contex's ecommerce site http://usaparts.contex.com/software.aspx or through authorized resellers in North and South America. CONTEX A/S Svanevang 2 DK - 3450 Alleroed, DENMARK Phone: +45 48 14 11 22 Fax: +45 48 14 01 22 www.contex.com info@contex.com Contex Americas, Inc. 365 Herndon Parkway Herndon, VA 20170 USA Phone +1 (703) 964-9850 Fax: +1 (703) 547-3375 www.contex.com salesamericas@contex.com
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Contex Unveils Soft Pack Transport Case for

Art Post (Guest) ·
. Sold worldwide in more than 80 countries, Contex solutions are recognized in a wide range of industries for reliability, value, high performance, and superb image quality. For more information, please visit www.contex.com . CONTEX A/S Svanevang 2 DK - 3450 Alleroed, DENMARK Phone: +45 48 14 11 22 Fax: +45 48 14 01 22 www.contex.com info@contex.com Contex Americas, Inc. 365 Herndon Parkway Herndon, VA 20170 USA Phone +1 (703) 964-9850 Fax: +1 (703) 547-3375 www.contex.com salesamericas
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Lyra Names Robert Palmer as Director of Its Managed Document Practice

Art Post (Guest) ·
strategic business solutions associated with office printing and document-centered collaboration and communication. The MDP is currently comprised of Lyra’s Managed Print Advisory Service, Office Print Monitor, and Copier Lease Tracker and Copier Price Tracker. In the future, the MDP portfolio will include other data analysis services and tools that focus on document usage in business, such as vertical profiles of document usage, printer and MFP service metrics, and print applications usage metrics
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Tim Brien of OKI Data Americas Named to Everything Channel’s List of 100 People You D

Art Post (Guest) ·
within a vendor organization who are responsible for driving the behind the scenes efforts in channel marketing, operations and sales. The “100 People You Don’t Know But Should” are the Directors, Vice Presidents and Officers who lead their channel program without fanfare, exhibiting the strength, determination and creativity required to support solution providers on a daily basis. “Tim Brien’s work in Managed Print Services has helped evolve OKI’s comprehensive MPS program, Total Managed Print
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Re: Ricoh vs. the Wide Format Competition Video

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Ha!!! Kip totally ripped off Ricoh's design.
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Re: Competitive Info Sharp MX2600N

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I dont know too much about this model but The TA code is indicated when the maintenance total counter reaches 90% of the set value. Pretty soon the Print feature will be disabled if the code isn't cleared.(So don't tell 'em)
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Re: Xerox Hybrid Color Plan

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Thanks a lot for detailed answers. Great help to understand Xerox PagePack Hybrid Color Pricing Model. -- Steve Haun
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Re: List your favorite funny copier moments

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Our supplies department called me over to help them with a customer. The customer wanted to order "white toner" instead of the "black toner" they normally get so they could print onto black paper.
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Re: New Xerox 7740 Wide Format Scan Solution makes colour and black-and-white scanning si

Art Post (Guest) ·
this release is for the UAE, from what I understand is that Xerox will continue wide format business just not in the US or Cananda.
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Re: File Folders

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Do you have a sales engineer on staff? That would be the best person to get info from regarding your organization's capability to scan, index, store, and retrieve paper files in an electronic format. If you offer to your clients a true Document Management platform with a relational database for indexing files, then this exercise will help your understanding tremendously. Your organization may already have a NFR (not-for-resale) version of the software(s) and would benefit greatly by opening up
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Lexmark Wins Another Deal

Art Post (Guest) ·
Leading printing and imaging solutions provider, Lexmark International Inc. (LXK) was recently awarded a contract by TBC Corporation, one of the largest marketers of automotive replacement tires and services. TBC awarded a three-year Managed Print Services (MPS) contract, intending to use Lexmark’s expertise in MPS to improve and optimize its printing environment and reduce print output costs across its more than 800 U.S. retail tire and automotive maintenance stores, as well as in its
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File Folders

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Here's another question from a newbie. I started this position about 6 months ago, previous sales experience was in advertising. My predecessor's filing system consisted of paper file folders in several filing cabinets. Some files are organized by customer name, other files are organized by zip codes and some have street names. I'm in the process of organizing my own system and would like feedback from you guys on a filing system that works best. Personally I'd like to scan everything into a
 
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3 Things Sales Professionals Clamp Down On To Avoid Leaky Sales Pipeline Syndrome.

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“There is no easy button in sales. Prospecting is hard, emotionally draining work, and it is the price you have to pay to earn a high income.”
Jeb Blount

What's your plan, process and procedure towards keeping and growing your existing client base?

A smart sales professional doesn't chase new business at the expense of their current clients, instead; they leverage their current clients to help them nurture and grow new business.

If you want to build an ever-flowing sales funnel, you must build an ever-flowing relationship funnel

Stop for just a moment and think...

What can I hold myself accountable to do to move my client relationships from good to great in order to help me prospect for more new business?

GOOD TO GREAT RELATIONSHIPS

Jim Collins book "Good to Great" is a must read for all salespeople. The principles within the book can be applied to how salespeople build relationships.

Let's take one example, the “Hedgehog Concept” which means having a simple, extremely clear concept of what is best in your business.

Do you have a simple and extremely clear plan when it comes to client retention?

Do you have a simple and extremely clear plan when it comes to new business growth?

Is what you're doing right now with your client retention something you can...

  • Generate incremental revenue and referrals from on a consistent basis
  • Be passionate about
  • Be the best in the world at

The Hedgehog Concept is not about a goal to be the best, a strategy to be the best, an intention to be the best, nor a plan to be the best. It is a deep understanding of what you can be the best at. The distinction as it relates to client retention and integrating them into your business growth plan is absolutely crucial to catapult your sales success.

Within the Hedgehog Concept, there are three questions. Set aside some quiet time. Reflect upon each question focusing solely on what you can potentially do better than any other sales rep.

This can become your path to greatness.

Here are the questions...

  • What are you deeply passionate about?
  • What can you be the best in the world at?
  • What drives your economic engine?

The key word with these questions is YOU. What can YOU do to drive yourself to new business growth greatness? The key is in the last question... What drives your economic engine?

I believe what drives your economic engine is your ability to grow your client relationships and ask for help to grow your business.

Prospecting for new business through your client base, prevents leaky sales pipeline syndrome.

SALES PROFESSIONALS BUILD REAL CLIENT RELATIONSHIPS

Your clients are much savvier then in years past. They expect you to pay attention to them. They have instantaneous and much louder methods of voicing their displeasure as well as the support they're getting from you.

Greatness is a conscious choice and a discipline

The oldest, most effective growth strategy is as powerful today as it has ever been; real relationships.

Relationships enhance revenue opportunities, relationships sell, relationships bring in connection and human acknowledgment.

I urge everyone in sales to get engaged with their clients. Create marital bliss with your clients.

Shift your mindset as engaged relationships translate into increased sales opportunities.

Build true, deep and meaningful relationships, not just one-sided affairs and watch your sales skyrocket and your leaky sales pipeline become ever-flowing.

SALES PROFESSIONALS PROACTIVELY AVOID LEAKY PIPELINE SYNDROME

The investment you make isn't about money, it's in the relationships you build with your clients. These relationships become sales currency and prospecting gold.

I encourage you to invest in the relationship economy. You can take this one to the bank!

THREE THINGS SALES PROFESSIONALS CLAMP DOWN ON TO AVOID A LEAKY PIPELINE

The more you know about your clients, the more you grow with your clients. The more you learn about your clients the more you earn from your clients.

Sales professionals double-down on these three things to grow their business and to avoid leaky pipelines.

AUTHENTICITY

How many salespeople are build a brand around a facade? Far too many! They feel like they have to act a certain way, appear a certain way and even communicate a certain way.

Your client relationships are built upon trust and trust is based upon authenticity. Your clients B.S. meters are extremely sensitive. They can spot insincerity a mile away. Unless you're authentic in your relationships, your clients aren't going to trust you. In fact, they'll actively avoid you as they spread the message to all their friends and colleagues.

Your authentic you must be a genuine reflection of who you are. You must believe it. You must own it. You must know what it stands for. You must know your strengths and your weaknesses.

Sales professionals proudly wear their emotions on their business sleeve.

People connect with other people. It is all about the personal connection. If you are 'blowing smoke' up your clients backsides what's the likelihood they will trust you or even help you to grow your business?

"Authenticity is a Magnet"

STOP BEGGING

Developing new business or expanding upon existing business relationships is not about selling – it’s about establishing trust, rapport, and creating value; all without selling.

Engage with your clients, communicate with them, add value to their business, solve their problems, create opportunity for them, educate them and inform them, but don’t drop the sales hammer on them all the time!

How can you grow your new business by dropping sales bombs on them all the time?

Stale sales experiences and disciplines simply die a slow and very painful death.

What's concerning me about salespeople today, whether you believe me or not, is the lack of truly building genuine relationships.

In other words, just plain giving a rip! Stop begging and bugging your clients to buy from you when you've done very little to enhance the experience.

Why would your clients help you to grow your business when you haven't helped to grow theirs?

If you want to increase new business revenue, increase profitability, and increase client satisfaction, then stop selling so damn hard and start adding value

INTENTIONALLY LISTEN

Successful sales professionals simply listen.

There is so much you can learn when you just listen

Listening is the key to becoming a powerful sales professional inside the relationship economy. Developing excellent listening skills separates the good from the great. When you listen to your clients you uncover their pain points, their business goals, their personal data; all this to do one thing - strengthen the relationship and grow your business.

When you don't listen, you miss all the critical material to build a meaningful relationship.

Sales professionals are inquisitive. They learn about their client's needs, challenges and their pain points. They ask open-ended questions, peel it back even more and probe for clarification.

The simple act of listening just might be the key to growing your business and strengthening the sales pipeline.

CLAMP DOWN ON LEAKY PIPELINES

Start paying more attention to your clients and build real authentic relationships. Soon you'll find out you no longer have a leaky sales pipeline.

The single most important factor in creating additional sales opportunities - become a relationship engineer. If you don’t engineer absolutely everything around your clients, then your client relationships will vanish right before your very eyes and so will your sales pipeline.

I am here to inform you that digging in deep with your clients will plug the holes inside your sales pipeline.

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I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.

No alt text provided for this image

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedIn, Twitter, Facebook and on my podcast by clicking on Selling from the Heart.

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Larry Levine - Selling From The Heart
 
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This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

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This Week in the Copier Industry 5 Years Ago

Second Week of July 2016

Since I finished writing the covid blogs, I'll be using these blogs as more of a report of what's been going on with recent events in my sales activities.

The last four weeks has seen me in a prolonged slump for orders.  Every one of my 26 opportunities is stalled for one reason or another.  Thus I've relegated the month of July for prospecting because there is nothing else to do.  Hoping that four solid weeks of prospect will increase the opportunities to the point that the funnel will explode,

Enjoy these awesome copier threads from 5 years ago this week

Inventory Depletion Notice Ricoh FAX4430NF, Savinfax 3770nf, & Lanier LF417e

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Ricoh FAX4430NF, Savinfax 3770nf, Lanier LF417e Inventory Depletion Notice Please be advised that we have depleted all inventory for the following models: Model Name Item # Ricoh BOM Savin BOM Lanier BOM Ricoh FAX4430NF 430535 4430NF-RS Savinfax 3770nf 430535 3770NF-SS Lanier LF417e 430535 F417E-LS There will not be a replacement model. The stand-alone Fax model that is still available is the Fax 4430L. The SP 311SFNw and SP 4510SF A4 MFP with fax capability should also be considered as an
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Konica Minolta Announces a Strategic Partnership With SpeedPro Imaging to Drive Scale and Efficiency

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July 14, 2016 09:00 ET Konica Minolta Announces a Strategic Partnership With SpeedPro Imaging to Drive Scale and Efficiency Collaboration Formed to Strengthen Market-Leading Technologies RAMSEY, NJ --(Marketwired - July 14, 2016) - Konica Minolta Business Solutions U.S.A., Inc. ( Konica Minolta ) is pleased to announce a partnership with SpeedPro Imaging. SpeedPro has enlisted Konica Minolta to become a nationwide sales and service provider for the EFI h1625 flat-bed printer nationwide. With
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Lead for Maintenance of Konica Minolta Copiers in Georgia

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MAINTENANCE SERVICE ON KONICA COPIERS Matched Keyword(s) copiers Document Type Solicitation / Total Small Business Solicitation No. M6016916-T-C015 Agency Department of the Navy Due Date Jul 20, 2016 Source https://www.fbo.gov/?s= opportunitymode=formid= 2c164cc8a726... ...2016 1:48 pm The Marine Corps Air Station has a requirement for Maintenance Service on Command's Copiers . Solicitation will be posted on or about 6 July 2016. Please consult the list of
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Canon Solutions America Examines the Impact of G7 Process Control for Commercial Printers

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MELVILLE, N.Y. — July 12, 2016 — In the graphics market there is an expectation of consistency and repeatability of output, regardless of where and when the job is printed or which print technology is used. However, this can often be a challenge for commercial printers with an array of devices being operated by employees of varying skill levels. To help ensure accurate and predictable color printing — and meet growing customer demand — more and more commercial printers are looking to implement
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Technavio Announces Top Seven Vendors in the Global Printer Supplies Market from 2016 to 2020

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increase their geographical presence, technical expertise, and sales revenue. Companies in the printing market are investing heavily in MA to develop innovative and differentiated products to stay competitive in the market .” Request for sample report: http://goo.gl/vcAZs3 Top seven global printer supplies market vendors Brother Industries Brother Industries was established in 1934 and is headquartered at Nagoya, Japan. The company manufactures and markets a wide range of products, including
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Re: This Week in the Copier/Office Equipment Industry 10 Years Ago The Second Week of July 2006

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Y. SentfrommyBlackBerry10smartphoneontheVerizonWireless4GLTEnetwork. From: Print4Pay Hotel Sent: Sunday, July 10, 2016 8:46 PM To: George KRebs Reply To: Print4Pay Hotel Subject: Post By Art Post: This Week in the Copier/Office Equipment Industry ...
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Lead for Multiple Copiers in New Mexico

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70-- COPIER (xerox) Matched Keyword(s) copiers Document Type Combined Synopsis/Solicitation (Modified) Solicitation No. 0040259892 Region New Mexico Agency Department of the Interior Due Date Jul 11, 2016 Source https://www.fbo.gov/?s= opportunitymode=formid= 203b5b2a2881... ...requires the following items, Brand Name or Equal, to the following: LI 001: Xerox D95CCPG copier /printer (SEE PRODUCT INFORMATION), 1, EA; LI 002: XEROX D95CPG COPIER /PRINTER SEE PRODUCT INFORMATION, 1, EA
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Lead for Copiers in Arizona

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1. 74--Multi-Function Copier - ISBEE Set Aside Matched Keyword(s) copiers Document Type Combined Synopsis/Solicitation / Indian Small... Solicitation No. 0040258030-RE Region Arizona Agency Department of the Interior Due Date Jul 15, 2016 Source https://www.fbo.gov/?s= opportunitymode=formid= 4d46c7226e97... ...following items, Brand Name or Equal, to the following: LI 001: Xerox WorkCentre 7970 Multifunction Copier /Printer or comparable., 1, EA; Solicitation and Buy Attachments
Blog Post

Sales Managers... Eliminate The Number One Roadblock Keeping You From Recruiting Top Sales Reps

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manager goes to hire a salesperson, they’ll check the sales candidate's social media channels to monitor activity. They may look at the quality of the content posted and the frequency of how often that person engages, as this may have some influence inside the hiring process. What do you think that sales candidate is doing as well? Don't you think he/she is looking at your website, your social channels and more importantly your LinkedIn profile? What opinions are they forming about what you have
Topic Premium

Lead for Multiple Copiers Needed in New Jersey

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RE-BID 1YR Campus Wide Copier Printer Services Matched Keyword(s) copiers Region New Jersey Agency Ocean County College Due Date Jul 13, 2016 Source http://purchasing.ocean.edu/ index.php/vendor- opportunities/c... RE-BID 1YR Campus Wide Copier Printer Services DocumentsDate added Order by : Name | Date | Hits [ Ascendant ] Response to Requests for Information ...Printer Services DocumentsDate added Order by : Name | Date | Hits [ Ascendant ] Response to Requests for Information Copier
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Canon U.S.A. Announces New Executive Appointments

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president and general manager, Mr. Kitajima's concentration will be on Canon's large format solutions and image capturing products, as well as mixed reality products and the DreamLabo production photo printer. Mr. Kitajima joined Canon U.S.A. , Inc. in 1986, before returning to Canon Inc. in 1993. Beginning his second assignment with Canon U.S.A. in 2002, Mr. Kitajima led the launch of the imagePROGRAF large format printer line in U.S. market, and rose to the position of senior director before his
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Still Selling Software? Stop It!

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By West McDonald, Vice President of Business Development, Print Audit Owner, FocusMPS As a consultant and trainer, one of the most common questions I get asked is “What is the best way to sell software?” Usually I’m being asked this question because one of my clients is having a hard time competing against competitive software solutions. My usual response: Stop selling software. It’s not the answer you’d expect, but hear me out: There are far better ways to make money with software other than
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Canon U.S.A. Taps New VP, GM of Business Imaging Solutions Group and Human Resources

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concentration will be on Canon’s large-format solutions and image capturing products, as well as mixed reality products and the DreamLabo production photo printer. Kitajima joined Canon U.S.A. in 1986, before returning to Canon Inc. in 1993. Beginning his second assignment with Canon U.S.A. in 2002, Kitajima led the launch of the imagePROGRAF large-format printer line in U.S. market, and rose to the position of senior director before his promotion to VP and general manager. A 35-year Canon employee
Topic Premium

Lead for 3D Printer in Colorado

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PPCC IFB 1815, 3D Printer, 5 Lathes, MiniMill, Vertical Mill Solicitation No. IFB1 : 2017000003 Region Colorado Agency State Government of Colorado Due Date Jul 21, 2016 Source http://www.officesupplyleads. com/bidlink/submitform.cfm?u= ht... Solicitation Agency Dates Status PPCC IFB 1815, 3D Printer, 5 Lathes, MiniMill, Vertical Mill IFB1 : 2017000003 Summary Pikes Peak Community College Rockie Hurrell Invitation for Bids(IFB1) Published On : 7/6/16 Amended On : Closing On : 7/21/16 10:00 AM
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Lead for Multiple Copiers in South Carolina

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MULTIFUNCTIONAL COPIER DEVICES - CITYWIDE Matched Keyword(s) copiers Solicitation No. BID001-16-17 Region South Carolina Agency City of Columbia Due Date Jul 14, 2016 Source To access the bid document, please visit the agency's website at below and search by your matched keyword: https://bidonline.columbia.sc. gov/ifas7/bidonline/ ...Description Commodity BID001-16-17 6/30/2016 3:30 PM 7/14/2016 11:00 AM MULTIFUNCTIONAL COPIER DEVICES - CITYWIDE Lather Makers and Parts
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Lead for Multiple Copiers in New York

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Bid # 2017-044-0721R: Networked Copiers The ESBOCES Cooperative Bidding Program is composed of the following members: Amagansett UFSD Amityville UFSD Babylon UFSD Bay Shore UFSD Bayport-Blue Point UFSD Brentwood UFSD Bridgehampton UFSD Center Moriches UFSD Central Islip UFSD Cold Spring Harbor CSD Commack UFSD Comsewogue UFSD Connetquot CSD Copiague UFSD Deer Park UFSD Matched Keyword(s) copiers Agency MPN Due Date Jul 21, 2016 Source http://www.mypublicnotices. com/NewsDay/PublicNotice.asp
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Lead for 3D Printers in North Carolina

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Desktop 3D Printers - Save Solicitation No. 117-20160707 Region North Carolina Agency State Government of North Carolina Due Date Jul 20, 2016 Source https://www.ips.state.nc.us/ ips/BidList.aspx?x=3%2Bl/X3b% 2BZ... Bid Number Description Date Issued Bid Opening Date Bid Opening Time Help 117-20160707 Desktop 3D Printers Model and Brand Specific 7/7/2016 7/20/2016 3:00 PM ET 117-
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Lead for Copier Maintenance

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Copier Maintenance Matched Keyword(s) copiers Document Type Solicitation / Total Small Business Solicitation No. W912J3-16-T-0021 Region New Mexico Agency Department of the Army Due Date Jul 21, 2016 Source https://www.fbo.gov/?s= opportunitymode=formid= 031a3fb72ded... Solicitation Number: W912J3-16-T-0021 Notice Type: Solicitation Synopsis: Added: Jun 24, 2016 5:40 pm See actual solicitation for details. Added: Jul 08, 2016 11:55 am See attached solicitation W912J3-16-T-0021 which contains
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Lead fro Multiple Copiers in Missouri

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17-RFQ-103380-TJ MEDIUM SPEED COLOR COPIER Matched Keyword(s) copiers Solicitation No. 103380 Region Missouri Agency Metro Transit Due Date Jul 22, 2016 Source To access the bid document, please visit the agency's website at below and search by your matched keyword: https://procurement. metrostlouis.org/OA_HTML/OA. jsp?page=/me... ...Buyer Description Status Open Date Close Date 103380 17-RFQ-103380-TJ MEDIUM SPEED COLOR COPIER Solicitation Blind Johnson, Theresa Bi-State Development is
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Loffler Companies Acquires A+ Imaging Systems of Onalaska, WI and Rochester, MN

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solutions for all of our clients and the entire Onalaska-La Crosse, WI and Rochester, MN area.” Loffler is one of the top Canon and Konica Minolta dealers in the country and provides products from Xerox, HP, and Lexmark as well. Rounding out their suite of technology offerings are Voice Phone Solutions , IT Solutions , Managed Print Services , Software and Workflow Technologies, and On-Site Management of copy centers and mailrooms. Loffler has earned recognition for six consecutive years as a
Topic Premium

Lead for Multiple Copiers in Indiana

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5. 74--MFD 12 Month Lease/Service with Two One Year Optons Document Type Presolicitation Solicitation No. 20088364 Region Indiana Agency Department of Homeland Security Due Date Jul 20, 2016 Source https://www.fbo.gov/?s= opportunity&mode=form&id= 85a5db84374f... Solicitation Number: 20088364 Notice Type: Presolicitation Synopsis: Added: Jul 11, 2016 12:47 pm Bids are being solicited under solicitation number 20088364. This announcement constitutes the only solicitation; bids are...
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Pompano Beach copier company acquires Boca Raton business

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Gold Coast Technologies, a copier company in Pompano Beach, has acquired Apple Business Products, a Konica Minolta copier provider in Boca Raton, the companies announced Monday. Headquarters will be at Gold Coast Technologies' location in Pompano Beach, where it has 42,000 square feet of space, said Bob Collins, general manager of Gold Coast Technologies. Gold Coast Technologies and its sister company Intercom Group have 35 employees and Apple Business Products had three employees, who are
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Canon Business Process Services Highlights a New Approach to Outsourcing Corporate Campus Logistics Services

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NEW YORK , July 13, 2016 /PRNewswire/ -- A recent survey report by Canon Business Process Services (Canon) on facilities management trends spotlights a significant new approach in outsourcing corporate services delivered at large corporate campuses with thousands of employees. These services, referred to as corporate campus logistics, can now be managed cost effectively, efficiently and under one contract with Canon's new comprehensive outsourcing solution. The Canon survey report highlights
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Used Copier "dealers"

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I have this one pain in my a$$ used copier guy basically out of the back of his truck who sells only used Xerox and makes so many bogus claims on his website it is unreal. Things like they upgrade the hardware inside to make the machine run longer with less service calls, all machines have 2 months of usage on them or less, used machines that will last longer than new machines, explains to all customers that everyone else raises their service rates and he does not etc etc. His claim for usage
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Re: FedEx Office Installs Fleet of Over 1,800 Canon Color Presses, 1,400 HP Wide-Format Printers

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Nice order, even if it only has .000001% profit margin in it probably...
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Lead for Flatbed Wide format printer in Arkansas

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609808 - Large Format Flatbed Digital Printers, Cutters and Maintenance Service Standard Terms and Conditions (signature sheet) RFP Document - Save Region Arkansas Agency University of Arkansas Due Date Jul 21, 2016 Source http://hogbid.uark.edu/index. php Open Date Bid Number Vendor Awarded 7/21/16 609808 - Large Format Flatbed Digital Printers, Cutters and Maintenance Service Standard Terms and Conditions (signature sheet) RFP Document Pending Pending
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Lead for MPS Program in Connecticut

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Managed Print Services (MPS) DRAFT Documents Matched Keyword(s) copiers Document Type Presolicitation Solicitation No. 24815 Region Connecticut Agency Department of Transportation Due Date Jul 26, 2016 Source https://www.fbo.gov/?s= opportunitymode=formid= ee02ff054a4c... ...2015. The FAA expects the MPS Contractor to provide full-lifecycle management of FAA printer, copier , scanner, and fax capabilities across all CONUS and OCONUS administrative network locations (in accordance with
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Canon USA announces new executive appointments

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I just saw these new appointments come across last night. http://finance.yahoo.com/news/...ments-134500875.html
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Lead for MPS in New Mexico

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12. Printer Consolidated Managed Print Services Region New Mexico Agency City of Santa Fe Due Date Aug 11, 2016 Source http://www.santafenm.gov/bids_ rfps Printer Consolidated Managed Print Services Status: Open Open Date: 7/11/2016 Close Date: 8/11/2016 2:00 PM ... Description
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The New Sales Playbook

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Re: Competitive information on Xerox Colorcube

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Xerox discontinued the ColorQube 93xx series at the end of Q2! The 8900 A4 model is still selling strong and I have huge companies that love them. They are 100% user serviceable and solid as a rock of the same dimensions!
Member

Blog Post

The Conference

Ray Stasieczko (Guest) ·
a more profitable opportunity, and to find new connections to help solve old problems. Everyone wants the secret weapon; they would pay a lot if someone was selling it. They would travel across the country or across the world to find it. What most miss is - they are the secret weapon, they just need to ignite the fuse. Nothing learned, no matter the cost of tuition, no consultant regardless of their knowledge, or their reputation, and no sales advantage or gimmick will become a secret weapon
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PostScript

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I have a customer who has a Savin C9120 and a Savin MPC2003. They just got a new Mac and in order to get full print functionality they would need to purchase PostScript options for both. This would probably be about $700. Does anyone have documentation on why Mac requires PostScript? I know I can come up with some work-arounds but PostScript is really the way to go.
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Re: Ricoh MP 501_MP 601 brochure.pdf

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This is actually the Lanier MP 501 MP 601 brochure.
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Re: Ricoh MP 9002SP_MP C6502SP quote.pdf

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Hi Art, It looks like I am not a Premier anymore. When I clicked on a file to look at, it asked me to sign up for Premier or Premium Membership. Thanks, ------------------------------------------------- Eric Mooney President Electro Imaging Systems, Inc. Chairman - EIS Foundation (925) 786 - 3316 Mobile (925) 371- 4100 Office
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Re: Ricoh MP 9002SP_MP C6502SP quote.pdf

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Try again, I see you are a Premium/VIP member and let me know. Art
Member

Topic

The death of King Herold & The victory of Duke Willem

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we Defenders or Conquerors? Are we Losing or Winning ? What strategy are you following in your day to day copier business? Competition or Collaboration?, Quality or Price?, Volume or Value? What do you offer your customers and prospects? More of the same? Same as everybody? What if King Herold and Duke Willem, instead of fighting the ‘Battle of Hastings’ in the year 1066, would have founded the ‘Treaty of Hastings’? Now 950 years went by! Will we ever learn?
Blog Post

The death of King Herold & The victory of Duke Willem

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we Defenders or Conquerors? Are we Losing or Winning ? What strategy are you following in your day to day copier business? Competition or Collaboration?, Quality or Price?, Volume or Value? What do you offer your customers and prospects? More of the same? Same as everybody? What if King Herold and Duke Willem, instead of fighting the ‘Battle of Hastings’ in the year 1066, would have founded the ‘Treaty of Hastings’? Now 950 years went by! Will we ever learn?
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A2iA Releases a2ia mNote™ for Handwritten Mobile Note Recognition

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PARIS NEW YORK--( BUSINESS WIRE )--A2iA ( @A2iA , @A2iAEurope ), a world leading developer of handwritten and machine printed text recognition, information extraction and intelligent document classification toolkits, announced the availability of a2ia mNote™ , a new software toolkit that turns cursive handwritten notes into searchable, digital text by simply taking a photo of the paper document with a smartphone or tablet. @A2iA releases a2ia mNote: new software enabling offline mobile
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Re: PostScript

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It's my understanding is that postscript is their print language that they developed
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Re: PostScript

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It's not that you need PostScript for a Mac, it's that PCL doesn't work with a Mac. Canon's UFR II drivers work with Macs.
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Re: What does the future hold for the likes of Ricoh, Canon, and KonicaMinolta?

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I printed this article, scanned it to PDF, made a copy as well, than filed both, and made a 'mark' in my agenda for 2046 to check. Thanks Art!
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Re: What does the future hold for the likes of Ricoh, Canon, and KonicaMinolta?

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Martin Hofman posted: I printed this article, scanned it to PDF, made a copy as well, than filed both, and made a 'mark' in my agenda for 2046 to check. Thanks Art! lol!!
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Re: SMB Scanning Mac OS X 10.11.5

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jswinberlin , What kind of MFD? Does it support SMB v3? Other options, Scan to FTP (most Mac USers won't go for this). You could set up a folder on a Windows Box or the MFD itself and scan to it, and map that drive to the Mac. You can sometimes Add Software to the MFD (Like ASend for Canon MFDs). Hope this helps, Vince
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Manage Widgets On Search Pages
 
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This Week in the Copier Industry 15 Years Ago

This Week in the Copier Industry Fifteen Years Ago

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This Week in the Copier Industry 15 Years Ago

First Week of July 2006

Fifteen years ago, all I can say is it must have a been a heck of week for me with only 9 threads.  In addition none of these threads are jogging anything lose from the memory banks!

Enjoy these copier threads from 15 years ago this week



Re: Plotbase PM

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Hi Bandit: Thanks for the update. Attached is the current brochure.
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Kyocera Mita America Launches Multifunctional Product Line with

Art Post (Guest) ·
handling options and optional Super G3/33.6 kbps fax/network fax for high-speed delivery of your documents. Kyocera offers several layers of network and data security to deploy printing, scanning, and copying and safely in any business or government environment. Security for these networked MFPs can be enhanced through the optional Data Security Kit (D), which overwrites the data of the document on the hard drive when the device is powered up, and/or after each copy, print and scan job. In addition
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Error transmit fax...

Miguel Angel (Guest) ·
Hello guys, i have a problem when i send fax to Grecie, in this moment of transmit canceled transmistion and printing report whit this error for technical 00-07 (view attachment)
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Ricoh Aficio G7500 Awarded Buyers Laboratory's 'Pick of the Year'

Art Post (Guest) ·
the Year" for tabloid-size inkjet printers. The Aficio G7500 was awarded this honor for its ability to effectively provide small businesses with a cost-efficient, high-quality color printing solution. ADVERTISEMENT "Receiving Buyers Laboratory's 'Pick of the Year' Award is a great industry honor and one that we hold in high regard," said Nick Ikeya, director, GelSprinter Business Development Group for Ricoh Corporation. "Ricoh is proud to have the Aficio G7500 selected as a winner by BLI and
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Reply

Re: plt files problem

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THANKS...we're printing !!!
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Re: Fax option for 55/65/75. Eventually.

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We discuss alot of machines on this board, I assume this is for the Ricoh line? Can you say what exact models this is for? Is there any easy way to tell which mainframe specification you have?
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it possible send job from AFICIO 2090 document server

Miguel Angel (Guest) ·
It possible send job print from aficio 2090 document server from station MAC X ????
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480W technical defect

skasix (Guest) ·
Does anyone had a problem with the 480w? The machine does not print accurately ( cuts off a part of the drawing ) The service guys told me that this defect comes from bad or defected "ETD"? The Japan manufacturer said that they does not have this part!!!??? and could produce it in 6-10 months????!!!!! WTF?? Does anyone had a similar problem and where could i buy this part
 
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This Week in the Copier Industry 10 Years Ago

This Week in the Copier Industry Ten Years Ago

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This Week in the Copier Industry Ten Years Ago

First Week of July 2011

Our Independence Day weekend has come to an end.  What a great way to celebrate and what a great way to start the last six months of fiscal 2021.  The prospected that's done during the summer will be you're 4th quarter bonus!

Enjoy these awesome copier threads from ten years ago this week

Konica Minolta Sensing Launches New CM-3600A/3610A Spectrophotometer

Art Post (Guest) ·
products can be found in a wide array of industries including food, plastics, paints, coatings, automotive, aerospace and cosmetics. Konica Minolta Sensing’s Ramsey, New Jersey corporate headquarters is fully equipped with a state of the art service center, 3D scanning laboratory, tech support center, and a focused sales force dedicated to both the North American and South American regions. When it comes to color, light and shape measurement – the world looks to Konica Minolta. Lou Carulli
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RANKO S.A. WINS TOSHIBA

Art Post (Guest) ·
RANKO S.A. WINS TOSHIBA COLOR MARKET LEADERSHIP LATIN AMERICA AWARD IRVINE, Calif. (July 6, 2011) –Toshiba America Business Solutions Inc. (TABS) proudly announced today that Ranko S.A. was presented with Toshiba’s “Color Market Leadership Latin America” award. The company was recognized at Toshiba’s 2011 National Dealer Meeting held in May at the Cosmopolitan Hotel in Las Vegas. This prestigious honor recognizes the distributor with the greatest color sales in Latin America for the previous
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Top Image Systems Partners With Konica Minolta Spain

Art Post (Guest) ·
cycle. Its product mix extends from multifunctional and production printing systems, laser printers and all-in-ones to a wide range of services and software to manage the complete document workflow in any company. To support customers optimally with powerful and sustainable solutions, technology leader Konica Minolta continuously invests in research and development work and regularly sets new standards for the entire printing industry. For further information about the company, visit
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COPYMAX SAC WINS TOSHIBA INTERNATIONAL

Art Post (Guest) ·
provider of managed print and professional services (MPS and PS), and manages product planning, marketing, sales, service, support and distribution of copiers, facsimiles, multifunction printing products, network controllers, and toner products throughout the United States, Mexico, Central and South America and the Caribbean. MPS and PS are strategic focus areas for the company, which first developed and began marketing the Encompass™ MPS program in 2003. Headquartered in Irvine, Calif., TABS has
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RICOH AFICIO MP C400SR RECEIVES HIGHLY RECOMMENDED AND HIGHLY RELIABLE RATING FROM BU

Art Post (Guest) ·
workgroups with monthly volumes up to 6,500 pages.” BLI found the Aficio MP C400SR helps reduce the learning curve for users by combining the simple maintenance procedures of Ricoh’s printers (easy to replace keyed toner cartridges) with the walkup ease-of-use of its copier line (large 8.5” touch screen and consistent menu system). While the drums have rated yields of 60,000, BLI technicians completed 87,500 impressions without a single misfeed or being prompted to change the drums. Productivity
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Canon and El Ajou introduces the imageRunner Advance C2000 series in KSA

Art Post (Guest) ·
Canon Middle East gathered key corporate customers in Riyadh to launch its much anticipated imageRunner Advance C2000 series to Saudi Arabian customers. More than 50 automation resellers from Riyadh witnessed Canon's latest colour printer aimed at helping Small and Medium Enterprises achieve tangible cost savings with colour printing. "The launch of these new products puts us even more firmly on the industry map as the leading brand for colour and colour capable solutions. Canon has a strong
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Ricoh USA Eliminates CEO/President

Art Post (Guest) ·
., and to align the U.S. sales and operational leadership under my direction. As a result of this decision, Jeff Hickling will be leaving the organization. Jeff will continue in his role through July 15 to facilitate a smooth transition of U.S. sales and operations functions. I want to thank Jeff for his leadership with both the IKON and Ricoh organizations over the past six years. Jeff began his career as the Senior Vice President of Operations for IKON where he drove the creation of
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Re: canon dealership

Chuck ·
Curious if you've competed against Canon for years or whether their presence in your area is rather limited. While there is a lot of overhead to consider (parts, inventory, training techs, training sales etc.) would there be a large base Canon MIF where you could gain a greater share of market with your offerings - if your strength is customer service and growth then look hard but if you're only good at maintaining present customers maybe continue to strive for the lead dog position. Canon is
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Re: Ricoh USA Eliminates CEO/President

GMAN ·
This is probably the best article I have ever read concerning the reality at Ricoh: http://industryanalysts.com/IA...esident_%26_CEO.html It is such an accurate depiction of the situation since IKON took over the reigns at Ricoh. The only item that I disagree with is that the Dealer channel is only about 12% of Ricoh's total revenue (as opposed to the 20% mentioned in the article). The comparison to how current leadership at Konica Minolta is steadily growing revenue and becoming the new
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Business Insider Names Canon Among "15 Most Innovative Companies of All Time" List

Art Post (Guest) ·
the IVSB camera -- the first Canon camera sold in the United States in 1955, the 10-key electronic calculator and the first automatic exposure SLR camera, a predecessor to Canon's current award-winning EOS SLR Digital cameras. "For more than 70 years, Canon has committed itself to developing new technologies that enhance the lives of our customers and create new opportunities to grow our business," said Bunji Yano, senior director and general manager, Corporate Communications, Canon U.S.A. "We are
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Xerox Hybrid Color Plan

Steve Haun ·
What is the Xerox Hybrid Color Plan and how it is used in MPS, especially billing? Thanks in advance. -- Steve Haun
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Printopia "Cloud Printing"

Art Post (Guest) ·
Found this today while I was crusing through some other forums http://www.ecamm.com/mac/printopia/
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Joint solicitation with the County of Santa Cruz

Art Post (Guest) ·
solicitation, please call contact Malissa Kaping, City of Santa Cruz, Buyer II, at 831/420-5083, FAX 831/420-5312, email. Please note, as a cost saving measure, the City’s Purchasing Division office is closed every Friday; please plan accordingly. The City reserves the right to reject any or all proposals and waive any informality or minor defects in proposals received. Free viewers are required for some of the attached documents. psst: go o th bottom of th page for the copier info!! http
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Various Oce' Analog Wide Format Copiers For Sale

fisher ·
Looking to wholesale four analog Oce' Wide Format Copiers. We need to clear space in our warehouse and would entertain any offers. These need to go. Equipment is located in Southern New Jersey. We can arrange shipping. Please call (609) 513-0410. Equipment is as follows: TDS100: 1-roll system. Brand new out of box unit. 7055: 1-roll system. Good used condition. Low meters. Two units available. 7056: 2-roll system. Good used condition. Low meter.
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Anybody need Oce' Analog Copiers?

fisher ·
We have 4 units (one brand new TDS100) we need to get rid of as soon as possible to clear space in our warehouse. If anyone is interested give me a call at (609) 513-0410. Thanks.
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Re: canon dealership

fisher ·
We are dual line and our secondary line just collects dust in the showroom and in the warehouse. As sales reps we cherrypick the two lines so I only sell the secondary product line's A4 machines where Ricoh is particularly weak.
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Re: Ricoh USA Eliminates CEO/President

Art Post (Guest) ·
Prior to the July fourth holiday weekend, it seems Jeff Hickling, President and CEO of Ricoh U.S. found his position was to be eliminated. Sources within the company that wish to remain anonymous have told us that Hickling is out. This has been confirmed with a letter from Kevin Togashi, Chairman and CEO of Ricoh Americas Corp. that was forwarded to us. For now, Kevin Togashi, Chairman and CEO of Ricoh Americas will direct the U.S. sales and operations. While working hard to build Ricoh as a
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Re: Savin 4022 fax problem

JasonR ·
Have you listened to the call? Is there the sound of normal fax "negotiation" going on? My only guess so far is that it's possible to turn off "negotiation" if you have two faxes of the same type sending to each other (which speeds the transfer), and perhaps switching faxes makes it fail as the Savin is expecting negotiation and the sender isn't negotiating. It's a shot in the dark, but it's possible .
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Re: Tablet printing

Bill Knight ·
Not sure if anyone has come across this or not. I have used this at home and the shop. I have not recommended to a customer just in case they want us to support it. http://netputing.com/airprintactivator/ Konicaminolta does have an app for printing and scanning on the newer MFP's. So it should not take to long for others.
Reply

Re: Xerox Hybrid Color Plan

GIntel ·
private sector contracts. "Everyday Color" prints feature moderate color coverage, such as printed PowerPoint presentations or flyers, and will be charged at a still-aggressive suggested $0.03 per page rate. The "Everyday Color" print range is identified as pages that contain between 286,000 and 1,400,000 color pixels, or 6 percent of an A4-size page. Page coverage parameters for the second color meter were changed with the new ColorQube 9300 series, as the previous line defined “Everyday Color” as
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A privatisation too far?

Art Post (Guest) ·
several times more when bought from Fujitsu, now the sole supplier, than it would have done online. Now details have emerged of the “managed print service” being provided by Fujitsu. Schools calculate that their printing and copying bills will rise by at least 50 per cent and in some cases more than double, despite having fewer printers available to use. Once again, it is school budgets that will be hit, leaving less cash for extras such as books, school trips, sports equipment etc. Today, for
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ALL Associates Group Newest Corporate Member of

Art Post (Guest) ·
Associates has been one of the key contributors to the evolution of managed print services over the past two decades and a major influence in providing the research and methodology for a more data-driven, objective consultative sales approach within the output industry. Their client list is the who’s who of output,” said MPSA President, Joe Barganier. The following comments are excerpts from an interview with ALL Associates CEO, Eddie Riddell: Joining the Voice of MPS “We are excited about joining
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Saratoga Technologies acquires Bristol-based Axiom Imaging Solutions

Art Post (Guest) ·
Saratoga Technologies (www.saratogaus.com) announces the acquisition of Axiom Imaging Solutions located at 1430 Bluff City Highway, Bristol, TN 37620. This makes Saratoga's third acquisition in Bristol and their 21st overall. Jim Liggett, Vice President of Axiom explains; "I believe our experience with copiers, printers, digital duplicators and graphic equipment will lend themselves well to the vision of technology solutions at Saratoga. After serving our customers for 38 years in imaging
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Re: Q. How does your company handle networking charges?

fisher ·
Mid Sized Dealer. Sad but true, we eat it the majority of the time. We give it away. I personally spend about 5 hours a week on the phone doing IT tech support or on web-ex webbed into customer's PCs fixing IT issues instead of selling equipment. Its frustrating but we've never found the right place to draw the line between being the nice guy and when to charge the customer without upsetting them.
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Re: Successful Walk Through

Art Post (Guest) ·
Walk thru: Take a picture of each device (this helps jog the memory banks) Takes notes for all accessories or options on each device Find users for the device and ask them what type of media do they print onto (card stock, envelopes, ncr, bond paper, etc..) Print out a configuration list for each device Ask a user what they like most about the system and then ask what they dislike the most Ask a user what paper sizes they are printing or copying onto Anyone care to add anything else??
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Re: Ricoh vs. the Wide Format Competition Video

Techsense ·
that shows how to load media into the current KIP 7700. http://bit.ly/KIP7700MediaChange Good Selling!
Member

ArtNuance

Member

Riggsy84

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Trusted shortlist of UK-based firms to provide end-to-end cloud services

Art Post (Guest) ·
Computer Systems, as well as offering Enterprise level IP Telephony solutions (VOIP) and installation and support on the entire Cisco range of networking products. Maindec also specialises in high-end storage and SAN solutions from EMC, HP, Sun and IBM. Offering a full range of IT services, Maindec has applied its experience in virtualisation, storage and backup, managed print services and day rate engineering to enhance clients’ bottom line and green initiatives. Utilising its network of
Topic Premium

Looking for an OSA application that will scan to Quickbooks

ssbmi ·
Aloha all, I'm new to the industry and work primarily with Sharp MFP's. I have a customer with an MX-2700N who wants to be able to scan service tickets directly into Quickbooks. I figured there would be an OSA application for it, but am having difficulty finding a solution because of my unfamiliarity with it all. Any help would be greatly appreciated.
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Envelope HELP with C430DN!

Art Post (Guest) ·
darn I hate it when I lose my notes! Customer is printing envelopes from MS Office Word. We want the envelopes to feed from the paper tray and not the by-pass. We select in MS word to print from tray one and envelopes print from the by-pass. I've took envelopes out of the by-pass and then we get an error printing to tray one and I have to press form feed to have the envelope exit. Can anyone help with this????
 
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This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

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This Week in the Copier Industry 5 Years Ago

First Week of July 2016

Wow, I just re-read the blog I posted from 5 years ago this week.  It's the first thread below, maybe a had just a bit too much tequila that night!

Enjoy our awesome copier threads from 5 years ago this week!



What does the future hold for the likes of Ricoh, Canon, and KonicaMinolta?

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What does the future hold for the likes of Ricoh, Canon, and KonicaMinolta? Managed IT Services, 3D Printing, Medical Devices, Managed Services, Production Print Devices? Let's take a trip back to 1986 in the office equipment industry. Thatwas the year I started my own copier business here in NJ. Copy machines had one single function,and that was to make a copy ofan original. Those older devices were very mechanical, very heavy andservice techs had to have excellent mechanicalskills to make
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New Release of Konica Minolta's Dispatcher Phoenix Delivers High Availability for the Enterprise

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placement in the Leaders Quadrant on the Gartner 2014 Magic Quadrant for Managed Print Services (MPS) and Managed Content Services (MCS). Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for nine consecutive years. Konica Minolta, Inc. has also been named to the Dow Jones Sustainability World Index for four years in a row. For more information, please visit: www.countonkonicaminolta.com and follow Konica Minolta on Facebook
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FedEx Office Installs Fleet of Over 1,800 Canon Color Presses, 1,400 HP Wide-Format Printers

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PLANO, Texas —July 6, 2016 — FedEx Office, a world-class commercial print provider, has enhanced its copier and printer fleets with the rollout of more than 1,800 Canon imagePRESS C700 color digital presses and over 1,400 HP DesignJet T3500 wide-format printers to FedEx Office stores. The new color devices offer an expanded portfolio of printing solutions designed for speed and flexibility, providing customers with sharp color quality and enhanced printing capabilities. These new wide-format
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Konica Minolta Launches Excellent Green Factory Certification System

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reduction measures and offering support to them; establish new energy-saving production technologies and offer the technologies to suppliers and customers; and work in cooperation with local companies to facilitate more effective use of energy. Creating Value with External Stakeholders Konica Minolta can address global environmental challenges by itself only to a limited extent, but by collaborating with external stakeholders, including suppliers, customers and communities, it is possible to make a
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Konica Minolta Wins BLI Summer 2016 Picks in the A3 MFP Category

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SINGAPORE--(Marketwired - Jul 1, 2016) - Leader in print and enterprise content management Konica Minolta Business Solutions Asia (BSA) was recently awarded the BLI Summer 2016 Pick awards for its bizhub C308 and bizhub 227 series of multi-function printers (MFP). The MFPs belong to Konica Minolta's line of colour and monochrome range of printers respectively. The Konica Minolta devices and their award categories are: 1. bizhub C308 : Outstanding 21- to 30-ppm A3 Colour MFP 2. bizhub 227
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Canon PRISMAsync Color Print Server Achieves Idealliance Certification

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print time per day, through fewer make-up prints, easy re-prints and fast proofs," said Toyo Kuwamura, executive vice president and general manager, Business Imaging Solutions Group, Canon U.S.A., Inc. "Calibration is the foundation upon which good digital print output quality is built. As technology and standards in the industry advance, we expect PRISMAsync G7 Calibration to increase the accessibility of G7 calibration for printers using digital presses and decrease barriers to profile creation
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KYOCERA to Streamline US Management Structure

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become Kyocera International, Inc.’s Printing Device Sales Division , marketing thermal and inkjet printheads, led by Doug Potter, who becomes a sales division general manager of Kyocera International, Inc. Its other marketing units specializing in consumer ceramics , medical components and optical components will become Kyocera International, Inc.’s CMO Sales Division, marketing such products under the leadership of Bill Yermal, who becomes a sales division general manager of Kyocera
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Kyocera launches new colour multi-functional printer

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Japan-based Kyocera on Wednesday launched a new colour multi-functional printer (MFP) to help reduce business operations cost while increasing efficiency and productivity. The Rs 3,20,000 TASKalfa 3051ci colour MFP is equipped with in-built password protection feature to maintain confidentiality of documents post-printing. "TASKalfa 3051ci colour MFP is perfect to match today's customers' requirements to improve efficiency, engagement and productivity with enhanced security in the workplace
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Competitive information on Xerox Colorcube

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Thought this might be helpful. Pulled off Aficio League. J.
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OKI Data Americas and EFI Partner to Launch a New Fiery Digital Front End for OKI’s Next Generation C900 Series Production Printers

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printing devices using the latest version of EFI Fiery Command WorkStation®, the powerful, intuitive job management interface that lets users manage their printers locally or remotely from a single user interface. Best-in-class color management tools with Fiery Spot-On™ for reproducing and adjusting critical must-match spot colors and Image Enhance Visual Editor for providing time-saving image corrections within print jobs, such as red-eye, sharpness, contrast, saturation without the need to go
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Ricoh MP 5054SP Proposal.pdf

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Lead for Copiers in Missouri

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Recorder Copier Bid Matched Keyword(s) copiers Region Missouri Agency Johnson County Due Date Jul 14, 2016 Source http://www.jococourthouse.com/ BIDS/Bids.htm Item Being Bid Bid Request/ Specifications Awarded Bid Recorder Copier Bid Click Here Click Here
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Lead for Multiple Copiers in Virginia

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W--Rental of Copiers Matched Keyword(s) copiers Document Type Combined Synopsis/Solicitation (Modified) Solicitation No. 06202016 Region Virginia Agency Department of State Due Date Jul 14, 2016 Source https://www.fbo.gov/?s= opportunitymode=formid= ac5d275cec61... ...Name or Equal, to the following: LI 001: Rental of Seven (7) 45 PPM Color Unit Copiers , from September 12, 2016 at 7:00 a.m. through September 29, 2016 at 7:00 p.m. Each unit includes 1,... September 18, 2016 through Monday
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Re: The Day After The Last Selling Day of the Quarter for Copier Reps

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I just did the same thing myself. Thursday I sat and cleaned my office, purged a bunch of old junk I didn't need and reorganized some files etc. Friday I had two meetings, one to write up an order, and the second for a large format and an MFP. After that I decided I was going to go sit by the pool, relax and recharge. And of course since we aren't 9-5 people I am now back to doing work on Saturday morning. Happy 4th everyone!
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Ricoh Europe launches new A3 mono MFPs

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variety of styles”. The 6503SP has a print speed of 65ppm, the 7503SP a speed of 75ppm and the 9003SP a speed of 90ppm, and all three printers have a “Human Detection Sensor”, so can “prepare for action when you approach”. The devices also have an eco-friendly sleep mode, and “include technology to minimise toner wastage”. Suzanne Racz, Ricoh Europe’s Senior Product Manager, commented: “These powerful A3 black and white MFPs can be relied on no matter how big the job, and empower you to be more
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Ricoh Shows 200W Fiber-Coupled VCSEL Module

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Laser (VCSEL) technology, including its use as a light source for its currently available production printers. Ricoh combined the increased luminescence efficiency with the large scale integration of the light emitting channels to boost the output power of the laser array. Left: High-Power VCSEL Module with fiber and air-cooling device. Right: High-Power VCSEL Module Ricoh also improved the heat dissipation of the overall module, so it is now capable of providing the high energy output needed
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Xerox 5955 Quote.pdf

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Re: Ricoh MP 5054SP Proposal.pdf

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Gosh, dang it, NOTHING IS FREE!
Member

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Epson Pro L25000U Laser 3LCD Projector Wins Two NewBay Media Best of Show Awards at ...

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virtually maintenance-free operation, including 24/7 use for applications that require continuous projection 3 . For additional information about Epson's large venue projection solutions, visit www.epson.com/largevenue . About Epson Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, smart glasses
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Industry Veteran Jack Duncan Joins BEI Services

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played an integral role in various positions within the office technology industry. He has held Service Management, Technical Management, Director of Service and VP of Service postions at prominent dealerships and manufacturers including Ricoh Corporation and ASI Business Solutions in Dallas, TX. In addition, he held a position on the board of the OMD User Group, teaching many classes before opening his own consulting firm, JDC – Jack Duncan Consulting where he developed and taught Service Managers
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Samsung Pro Express X4300LX quote.pdf

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Samsung SL-X4250 quote.pdf

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Re: Competitive information on Xerox Colorcube

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Colorqube is pretty much gone from the Xerox portfolio.
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Re: Competitive information on Xerox Colorcube

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John, This is a little old, but still should help! https://theconnectedcopier.wor...x-colorqube-read-thi s/ Vince
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Re: Reaction or Decision

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I follow a youtuber who does landscaping, I'm not a landscaper but I do own my own copier dealership so I'm interested in other business people's perspective. He was talking to another youtuber with way more subscribers thanhim and a conversation he had with a customer about something the customer didn't like or wasn't happy with (we've all been there) and how a comment by that customer put him into a bad mood or caused him anxiety and the other guy said "it's just a thought in your own head
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Re: Looking to take on new copier line

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Check out the new Toshiba eBridge Next product line! It is moving fast, has the strongest feature set in the industry, works well and is priced right.
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Re: USA Presidential Poll

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Association sharply criticized the legislation, saying it could mean that some children go hungry at school. "The bill would significantly weaken access to healthy, nutritious foods for our nation's children," said Dr. Benard Dreyer, president of the pediatrics group.
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IntelliChief ECM Accelerates Documentation Notation

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-intensive departments, supporting process time and cost savings throughout organizations. For more on IntelliChief ECM documentation notation, visit http://www.intellichief.com/contact-intellichief/ . About IntelliChief, LLC IntelliChief enterprise content management (ECM) provides enterprise-class business processes document management and workflow automation solutions for any IT platform. With decades of expertise in the market and seamless integration with leading enterprise resource
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BTA Awards 20 Scholarships

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Dakota  Matthew Krites, PERRY proTECH, Lima, Ohio  Blaise McCormick, Duplicator Sales Service, Louisville, Kentucky  Megan McKenzie, Applied Imaging, Grand Rapids, Michigan  Taylor Ortner, American Business Systems Co. Inc., Springfield, Missouri  Katie Paulich, EO Johnson Business Technologies, Wausau, Wisconsin  Adrienn Peterson, Century Business Products Inc., Sioux Falls, South Dakota  Morgan Shipley, SolutionOne, Lincoln, Nebraska  Jarod Smith, Advanced Systems Inc
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Fujitsu and Oracle Team Up to Drive Cloud Computing

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, security and management capabilities that are demanded by enterprise workloads. To help organizations in Japan capitalize on this opportunity and confidently move enterprise workloads to the cloud, Oracle Cloud Application and Platform services - such as Oracle Database Cloud Service and Oracle Human Capital Management (HCM) Cloud – will be powered by Fujitsu's datacenters in Japan . Under the new strategic alliance, Fujitsu will work to drive sales of robust cloud offerings to companies in Japan
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Re: Thoughts on new Android style ops panels.

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The Android operating system has been proven to be vulnerable to security threats from viruses and malware. There was a new breach just this week. http://www.ibtimes.co.uk/new-m...s-15-seconds-1550062 I do not know of any copiers been effected but it is a topic of conversation and a seed of doubt when competing against Samsung. http://www.cnbc.com/2016/07/05...-malware-report.html Copiers are generally installed on a five year lease and used by many people. A lot of bad things could happen
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Re: Thoughts on new Android style ops panels.

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I know the new Ricoh Android tablets are somewhat locked down, however you just never know with today's
 
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Sales Professionals Build Healthy And Meaningful Relationships, Are You?

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"Business happens over years and years. Value is measured in the total upside of a business relationship, not by how much you squeezed out in any one deal."
Mark Cuban

According to Gallup, an analytics and advisory company, competing on price is a losing (and unnecessary) strategy to earn business. Instead, building business relationships is the X-factor for winning more business.

Therefore, if you want client relationships, crave relationships and this means something to you, then you must be direct and intentional about it.

Relational business matters and your social capital has now become one of your most precious assets.

The late great Zig Ziglar said, “If they like you, they will listen to you. If they trust you, they will do business with you.”

Relationships create loyalty, relationships create partnerships and relationships create referrals.

I'm here to inform all those in sales... just because people buy something from you and then you occasionally "check-in" with them, does not constitute a relationship.

Think about the following and let it sink in for a moment...

Transactional conversations lead to transactional relationships, which will always be replaced by a better transactional conversation.

A healthy relationship is when two people develop a connection based on:

  • Mutual respect
  • Trust
  • Honesty
  • Support
  • Fairness
  • Love
  • Good communication

Relationships are a necessary part of healthy living, but there is no such thing as a perfect relationship. Relationships take time, effort, patience, respect, giving and caring.

Client relationships are a necessary part of a healthy business.

In healthy relationships you:

  • Can express yourselves to one another without fear of consequences
  • Trust each other
  • Are honest with each other
  • Maintain and respect each other
  • Feel secure and comfortable

Stop and think for a moment... What makes a great client business relationship?

I'm deeply concerned that the concept of a client business relationship has become lost inside the sales world.

There's minimal, insignificant depth and genuine meaning. The walk doesn't match the talk.

What many in sales think is a relationship, may not be what it really is.

I believe that before anyone in sales throws the phrases, "We have great client relationships" or "We love our clients" on the business table and out into the community, they should give some serious thought as to what it really means to them and how they will execute on it.

“So, get to know your customers. Humanize them. Humanize yourself. It’s worth it.”
Kristin Smaby

BUSINESS IS PERSONAL

Marcus Lemonis is a self-made millionaire, the host of the CNBC show "The Profit" and the CEO of Camping World. He refuses to believe business isn't personal and has often been quoted, “This idea that business isn’t personal is total BS. Business is personal,”

He goes onto to say, “I’m a big believer that in business, consumers will rally around a cause or a story or some personal connection that they have,” - “People like to do business with people. It’s OK that you amplify who you are, that’s how I make a connection with you [as a consumer].”

I encourage all you to hone in on personal...

  • Be Authentic - The foundation of trust is authenticity.
  • Serve first - Be on the lookout to serve even if it doesn't pay off for you.
  • Your clients are humans, not numbers - Listen to them and learn from them.
  • Make it personal - Surprise and delight your clients

It's time to wake up and stop taking advantage of your most precious asset, your clients!

I'm massively concerned with the weak relational skill set that many have in sales.

It is unfortunate and why I believe many of you are babysitting (at best) your customers until someone else comes along who truly values what it means to be in a business relationship.

"Truth is in the eye of the beholder"

MEANINGFUL AND HEALTHY RELATIONSHIPS MATTER

True professionals build meaningful relationships with their clients. They get it! To build meaningful relationships, they understand as humans we crave and value relationships.

Credibility and true meaning provide:

  • Connectivity (knowing we're in this together)
  • Support (knowing we're helping each other)
  • Validation (knowing we feel the same way)

Relationships are a part of human nature. It's wired in our DNA.

"The more you give, ultimately the more you receive."

Are you personally engaging with your clients?

Are you authentically investing in building meaningful relationships?

HEALTHY BUSINESS RELATIONSHIP

Just like a marriage, businesses that are built around partnerships tend to have a better chance of success than those that aren’t.

Care and compassion are how we connect

Compassion helps forge strong bonds. Letting your clients know that you will be with them every step of the way, no matter what, can go a long way in the success of any business partnership.

Meaningful relationships are built on transparency.

Being compassionate requires trying to understand things from the other person’s point of view before reacting.

According to the American Psychological Association, "about 40 to 50 percent of married couples in the United States divorce."

What are you doing right now to ensure your client relationships don't end in a divorce?

Marriage problems are relationship problems, they are the result of how two people interact with each other. You may abandon a troubled marriage, but you will still bring the way you interact with others along with you.
Mark Gungor, Laugh Your Way to a Better Marriage

Think of the following relationship equation with every one of your clients.

Engage + Excite/Conversation x Caring = Meaningful relationship
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I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.

No alt text provided for this image

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedIn, Twitter, Facebook and on my podcast by clicking on Selling from the Heart.

 
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Better Call Art

Better Call Art with Jason Habbal

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This series is all about connected with some of the most tenured and talented reps I know in the industry today. I'm asking them to give up the ghosts for prospecting net new, what's hot for hardware/solutions and what's working from them in their market place. Please join us!

 
2 comments
Better Call ArtSalesSales Hacks

Great Question to Ask Your Sales Reps

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This could be and probably will be one of the shortest blogs I've ever written.  When I used to have a lot of newbies reps around I would always ask them "what type of day is it today?".

Kinda makes you think right?  I could also see the puzzled look on their faces and thinking there's got to be more than this to the weather right?  Yes, most if not all of the answers to my question was weather related. Raining, sunny, cold, hot, humid and not a one gave me the answer I was looking for.

The answer is simple and should be easy to figure out when you're in the business of selling. Ah, that key word of "selling", for those that are new they don't understand the art of selling.  Their early entry to the sales world is more about being an order taker because most don't know how or when to ask for the order.

Are we really teaching the art of sales anymore or are we just teaching reps about prospecting and finding opportunities?

Back in eighties when I learned it was all about asking for the order and we all understood that if we don't ask we don't get.  Those who didn't get the order by asking for it and still got the order were the "order takers".  Who the frak wants to be an "order taker?"

Those that listened to their clients and heard those key words; warranty, maintenance, availability, and support knew that these were buying signals and the next question of course would be the trial close.  Of course it took many orders lost for us to understand what the client was trying to tell us.  However over time we learned from listening and asked more questions that would lead to a yes.

Is there a moral to this?  Well yes and no, times have changed from those days when you had to sell a client hard and on the spot. We've learned to be a bit more patient and be more consultative in our approach.  That's a great thing, but from time to time we still need to ask those closing questions that move the order into the win column. If you don't ask you don't get.

Ah yes, the answer to the question is.  It's a Great Day to Sell Something!

-=Good Selling=-

 
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MSP, MSSP and IT Notes Industry June 28th, 2021

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Sponsored by

June 14th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Evergreen Services Group to Enter MSSP Market With Agreement to Acquire VirtualArmour

  • announced today that it has entered into a definitive agreement to acquire substantially all the operating assets of VirtualArmour
  • Transaction is expected to close later in the second quarter or early in the third quarter of 2021
  • Company will continue to operate independently under its existing leadership team led by CEO Russ Armbrust

ECS Demonstrates Seven Years of Excellence as AWS Managed Service Provider

  • Named an AWS Managed Service Provider (MSP) Partner for the seventh year in a row
  • ECS supports enterprises throughout the full cloud adoption lifecycle, from plan and design through migration, build, and optimization
  • “This successful audit demonstrates ECS’ expertise at delivering cloud solutions using AWS technology,” said Michael Scrivener, ECS director of cloud architecture

Converge Technology Solutions Corp. Announces Acquisition of ExactlyIT, Inc.

  • announce it has completed the acquisition of international managed IT services provider, ExactlyIT
  • Headquartered in North Carolina, with operational offices in Mexico, ExactlyIT is a managed IT services provider
  • ExactlyIT marks the twentieth acquisitions completed by Converge since October 2017

Stratosphere Networks Named Among the Best Managed IT Service Providers in Chicago by ...

  • com, has named Stratosphere Networks among the best managed IT services in Chicago for 2021
  • Stratosphere Networks provides managed services – including managed cybersecurity, managed IT, co-managed IT, and co-managed cybersecurity services
  • com reviews and compares the best products, services, and software for running or growing a small business website or online shop

CrushBank Builds Automation Into ConnectWise Manage To Deliver Instant, Curated Answers To ...

  • Announced that its Resolve module has eliminated one of the cornerstones of the help desk – searching for relevant information
  • CrushBank’s Resolve, powered by IBM Watson allows every support engineer to begin with a set of qualified answers created automatically from the trouble ticket
  • CrushBank’s Resolve operates inside ConnectWise Manage to present the vetted and ranked answers from a rapid search of PSA/ ITSMs, document management systems, configuration management databases, SharePoint pages and publicly available information from Microsoft and Stack Exchange
  • CrushBank is the first IT Help-Desk application built on Watson, the breakthrough cognitive technology developed by IBM

CGS Recognized for Excellence among Managed Service Providers

  • Announced today that CRN®, a brand of The Channel Company, has named CGS to its 2021 Managed Service Provider (MSP) 500 list in the MSP Elite 150 category
  • CGS was recognized among the MSP Elite 150, which recognizes large, data center-focused MSPs with a strong mix of on-premises and off-premises services
  • The MSP 500 list is featured on the CRN site at: CRN.com/msp500

CommTech Joins Best in Class Managed Service Provider, New Charter Technologies

  • New Charter Technologies, Palo Alto-based private equity firm Oval Partners, announced the partnership of CommTech
  • Oval Partners and New Charter Technologies business model is focused on building a caliber of business that the IT industry hasn't yet seen
  • According to John Knoll, Co-Founder and Managing Director at Oval, "CommTech represents the 10th high quality MSP to join the New Charter platform. Darryl and the team have a legacy of success and expertise that will strengthen the New Charter partnership and create greater opportunity to grow the business and serve our customers across the country

nDivision Wins $2 Million in Government Managed Services Contracts Through its Fortune 50 ...

  • nDivision Inc., announced that it has been awarded two separate government IT Managed Services contracts as part of its strategic partnership with a $90B Fortune 50 Global Solutions company
  • contracts are expected to generate $2 million of revenue for nDivision over the next five years
  • two separate government awards include a 5-year contract with a federal government entity with over 10,000 employees as well as a 3-year contract with a large county government entity with over 100,000 employees
  • contracts are expected to go live in the third quarter of 2021

PEI Named Top Managed Services Provider in the United States

  • PEI, announced today that it had been selected as a Top Managed Service Providers in the United States for 2021 by Cloudtango
  • Cloudtango, an independent Managed Service Provider directory
  • Cloudtango editors evaluated over 6,000 MSPs, 223 different types of certifications, 95 vendor relationships, and 22 different IT services before making their final selections

Unisys Achieves Amazon Web Services Managed Service Provider Status for Fourth Consecutive ...

Managed IT firm lights the way with prestigious contract win

  • Reported on businessdesk.com
  • Octavian IT has won the £30,000 contract with fellow Nottingham-based company Lighthouse Display
  • Five-figure contract will see Octavian IT replace all of Lighthouse Display’s servers, storage, disaster recovery, cyber security, licensing and remote access technology

SAP MSP Channel Consolidation: Syntax Acquires Illumiti

  • Reported on CRN.com
  • Syntax Tuesday unveiled its acquisition of Illumiti, a major SAP systems integration and management consultant
  • Fifth acquisition for Montreal-based Syntax, which partners with SAP, Oracle, JD Edwards, Amazon Web Services, Microsoft Azure and others to bring private, public and hybrid cloud solutions, services and managed services to clients

Report on shipping container issues

  • Report published by Actionable Intelligence magazine
  • When pandemic started, global sea trade dropped by 9% in 2/2020, an another 12% in 4/2020
  • Up to 90% of global trade volume moves by sea in containers on ships
    • Hauling up to 190,000 tons at a time
    • 80% of containers are made in China
    • Global freight index has risen from $1459 per container to $5165
  • Air freight costs went from $4 per kilogram to as high as $18 per kilogram
  • Non-store retail ec-ommerce transactions jumped 40% during lockdowns, causing increase in need for shipping consumer products in containers on ships
  • Auto sales jumped 29%
  • Home furniture sales went up 20.4%
  • Containers that carried millions of masks to countries in Africa and South America at beginning of pandemic remain there, empty and uncollected
    • Same occurred in Australia and New Zealand
  • Bloomberg estimates that 3,000 containers fell off ships into the ocean in 2020, and another 1,000 so far this year
  • Due to lockdowns, at the twin ports of Los Angeles and Long Beach, CA, ships drift for days in so-called “drift boxes” zones as they wait for workers to unload ships

etherFAX partners with ActFax

  • etherFAX markets cloud-based fax server technology
  • - claims to have 6 million connected endpoints
  • - ActFax also provides fax server solutions, and will now use etherFAX’s secure exchange network

Ricoh unveils Digital Services Center to drive its culture of excellence and innovation

  • announced that it has launched a Digital Services Center, a major step in its digital services transformation journey
  • will transform Ricoh's obsession with customer success into an incubation hub that aligns resources and prioritizes new solution development based on customer need
  • According to Gartner's The 2021 CIO Agenda: Seize This Opportunity for Digital Business Acceleration, 76% of CIOs report increased demand for new digital products or services during the pandemic, and 83% expect this demand to increase further in 2021

Cybersecurity Updates

  • CVS Health, headquartered in Woonsocket, Rhode Island, may have inadvertently exposed over a billion PHI, impacting an unknown number of patients.
    • Apparently left a online database on Internet without password protection exposing 204GB of medical data
  • OSF HealthCare, headquartered in Peoria, Illinois, notified an unknown number of patients that their PHI apparently has been posted on Dark Web after being hit by the Xing ransomware hacking group.
  • Coastal Family Health Center, headquartered in Mississippi, notified an unknown number of patients that their PHI apparently has been posted on Dark Web after being hit by the Xing ransomware hacking group.
  • Five Rivers Health Centers of Ohio notified 156,000 patients that their PHI was exposed after an email phishing attack
  • Sky Lakes Medical Center of Oregon notified an unknown number of patients that their PHI was exposed after being hit by Ryuk ransomware hacking group.
  • Sol Oriens Corp. of Albuquerque, New Mexico, a nuclear weapons subcontractor, notified an unknown number of customers that their info may have been exposed after being hit by REvil aka Sodinokibi ransomware hacking group.
  • Cancer Centers of Southwest Oklahoma notified 8,000 patients that their PHI was exposed after ransomware attack.
  • The Federal Communications Commission is warning hospitals about hacking groups hitting them with robocalls:
    • Robocallers use spoofed caller ID to trick hospital staff into thinking it is a real patient calling
    • Try to obtain PHI
    • Or demand ransom to stop the bombardment of calls
  • Survey conducted by Software Advice claims that 20% of the U.S. population is aware that their PHI has been exposed after a breach.
  • Ransomware report published by Cybereason:
    • 81% are highly concerned about ransomware
    • 27% do not have a specific plan in place to manage attack
    • 58% are not sure they have the right people in place
    • 32% lost some executives as result of attack
    • 53% lost brand value after attack
    • 66% suffered significant loss of revenue
    • 42% said cyber insurance did not cover all costs
    • 29% forced to lay off employees as a result
    • 80% had second attack after paying ransom
  • Trinity Health System Twin City Hospital in Ohio notified 9,500 patients that their PHI was exposed after ransomware attack
  • Stillwater Medical Center of Oklahoma notified an unknown number of patients that that PHI was exposed after ransomware attack
  • Superior Health Plan, headquartered in Austin, TX, notified 2,781 patients that their PHI that their PHI was exposed after cyberattack
  • Researchers at Ruhr University of Germany are warning of a new type of hacking attack that could exploit misconfigurations in TLS servers
  • Could redirect HTTPS traffic from a web browser to a different endpoint allowing hackers to steal info.
    • Named the attacks ALPACA, short for application layer protocol confusion
  • Northwest Congenital Heart Care of Renton, WA, notified 1,166 patients that their PHI was exposed after theft of an external hard drive
  • Chainalysis reports that ransom payments from companies to hackers increased 341% to a total of $412 million during 2020
  • Chiropractic Economics magazine reported on ransomware:
    • 2-4 chiropractors are hit by ransomware per week
    • Average cost to solve ransomware attack is $158,000
  • Southwest Airlines delayed or cancelled hundreds of flights during the past week due to “network issues”
  • Peloton is notifying uses of its exercise bikes that McAfee found that hackers can remotely access the bike’s camera and microphone and monitor users
    • Hackers can also add apps to control panel disguised at Netflix and Spotify to trick users to enter their login and password, which is then used to steal info
  • South Texas Health System notified an unknown number of patients that their PHI may have been exposed after a report was mistakenly sent via email to wrong destination
  • Lightfoot, Franklin & White Law Firm of Birmingham, Alabama notified an unknown number of clients that their info may have been exposed after ransomware attack
  • Reproductive Biology Associates of Atlanta, Georgia notified 38,538 patients that their PHI was exposed after ransomware attack
  • Carnival Cruises, headquartered in Miami, FL, notified an unknown number of customers that their info may have been exposed after data breach
  • St. Joseph’s/Candler Health of Savannah, Georgia notified an unknown number of patients that their PHI was exposed after ransomware attack
  • San Juan Regional Medical Center of New Mexico notified 68,792 patients that their PHI was exposed after ransomware attack
  • First American Financial Corp., headquartered in Santa Ana, CA,was leaking more than 800 million documents — many containing sensitive financial data — related to real estate transactions dating back 16 years.
  • This week, the U.S. Securities and Exchange Commission settled its investigation into the matter after the Fortune 500 company agreed to pay a paltry penalty of less than $500,000
  • Judson Independent School District of Live Oak, Texas, notified an unknown number of students that their info was exposed after ransomware attack
  • Coastal Medical Group of Old Bridge, new Jersey has notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Jones Family Dental of Ashland, Oregon is notifying an unknown number of patients that their PHI may have been exposed after cyber attack

 
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Is The Green Missing - In HP Inc. Subscriptions?

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Is HP Inc. such a force in the Print Equipment, supplies, and services industry that very few will even ask HP elementary questions to help one understand the realities behind their end-user marketing messages and the messaging to shareholders?

Some would say I am pretty critical of HP Inc., and I would reply that some are right. However, it's not my vengeful ambition to continuously bring awareness to what the industry's analysts refuse to discuss.

Why does HP continue getting a free pass eliminating much-needed conversations regarding many of their claims?

In today's article, I want to discuss the massive marketing campaigns we see regarding HP Inc and its sustainability efforts to help the world's environment.

I think it is evident that all manufacturers are moving to a green approach throughout their manufacturing processes. Manufacturing with a green first approach is standard practice throughout the world.

However, I believe that it's equally important to ensure that being Green continues through the entire life cycle of your products and your business processes. One must question how HP Inc. is genuinely focused on the environment while also building a global subscription toner and ink business model.

Currently, HP Inc tells its shareholders they have sold 10 million subscriptions, subscriptions which include HP supplies. Of, course they still don't emphasis how many subscriptions sold are still active.

I don't think anyone reading this article believes that HP Inc aims to sign up millions of subscription-based billings where ink and toner are included in the subscription price. Then allow those subscribers to use remanufactured toner and ink in those printers on subscription.

So, as HP Inc continues to promote its green initiatives, should we not ask, "how replacing a product where the overwhelming majority of that product is perfectly fine should be thrown in a landfill or shredded to prevent that cartridge from being remanufactured?

Recently HP Inc announced they endorse remanufactured cartridges, although it seems that was only an endorsement of the cartridges they would remanufacture. In one of my The End Of The Day With Ray! Episodes I discussed that - here's a link to that episode. https://youtu.be/CPvlY25jPI8



HP Inc has for decades fought the remanufacturing industry like a shark attacking a bleeding limb. So, It is questionable that now they endorse remanufacturing. This proclamation should be disclosed entirely as to exactly what the intentions are of HP Inc. regarding an endorsement of remanufactured cartridges.    

The other counterpoint to being a green first company is the continuous manufacturing of new printer models to keep the remanufactures from taking their market share of the supply business. Let me explain:

Years ago, HP only had a few models, and these printers would last decades. Today, it is still easy to find HP printers well over ten years old widely in the marketplace.

However, as printers age, the availability of used cartridges becomes plentiful, and that fact is not suitable for HP's business model of selling their end-users only OEM supplies.

When HP brings to market a replacement to a perfect current model, they also change the cartridges and apply a ridiculous number of patients in efforts to stall the remanufacturing community from delivering these end-users environmentally friendly remanufactured alternatives.

Now let's discuss firmware updates!

Another counterintuitive to protecting our environment is the number of updates HP Inc. pushes out through firmware, where the update locks out end-users who genuinely care for the environment from using remanufactured cartridges or ink supplies.

Times of environmental concerns and the awareness of people with great intentions in protecting the environment should not be hijacked by the rhetoric of global organizations, which have for decades built a business model to fight against all attempts of a sustainable reuse model.

In closing: A few questions for HP Inc.

I will ask HP Inc. to disclose the impact to the global environment of wasted manufacturing to replace models prematurely for the sole purpose of limiting aftermarket supplies. Or manufacturing products knowing they are basically irreparable and disposable.

I will ask HP Inc. to disclose the impact to the global environment of the current count of 10 million subscriptions only using OEM supplies.

I will ask HP Inc. how a reseller agreement called Amplify which offers resellers discounts on HP OEM supplies is good for the environment?

I will ask HP to disclose If the valid reason for updating the firmware is to keep out non-OEM supplies. If so, should they not immediately stop this practice to help the environment?

If they claim the firmware updates are for security reasons, they should then answer, when these so-called security updates occur, will non-OEM remanufactured supplies be prevented from being used?

The last question for HP is this.

How many lawsuits against remanufactured cartridge producers are currently active? A follow-up to that question, would it not be better for the environment to dismiss all lawsuits aimed at stopping the remanufacturing of cartridges? After all, HP recently told the world that remanufactured cartridges are great for the environment.

My friends' businesses want to control as much of the market share as possible. However, when we hear the talk of green and environmentally friendly, we must clearly determine the rhetoric of any organization's - Green-Washing over - what is Really A Greenway of life for the organization.

"Status quo is the killer of all that will be invented."

Ray Stasieczko

 
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