MFP Copier Blog

Sponsored by

August 19th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Critical Start Delivers Comprehensive Vulnerability Management Service and .

• Critical Start introduced a Vulnerability Management Service (VMS) and Vulnerability Prioritization to help reduce cyber risk.
• VMS integrates Qualys’ VMDR solution for advanced scanning, monitoring, and reporting.
• Vulnerabilities are prioritized based on threat intelligence, asset criticality, and control gaps.
• Centralized asset inventory and detailed reports highlight security gaps and critical risks.
• service integrates with Critical Start’s platform for comprehensive vulnerability and risk management.

Netsurit Climbs 982 Spots on America's Fastest-Growing Companies List

• Netsurit rose to No. 305 on the 2024 Inc. 5000 list, marking significant growth among America’s fastest-growing private companies.
• company improved by 982 spots on the list, showing rapid revenue growth and business success.
• CEO Orrin Klopper credited the recognition to the dedication of Netsurit’s team, customers, and partners.
• The 2024 Inc. 5000 companies added 874,458 jobs in three years, with top companies averaging 1,637% revenue growth.
• Netsurit is a global leader in IT solutions, offering managed services, cybersecurity, and AI, with headquarters in New York.

Coretelligent Joins Secureworks® Global MSSP Partner Program to Bolster Cyber .

• Joined the Secureworks Global MSSP Partner Program to enhance its cybersecurity offerings.
• Partnership enables Coretelligent to leverage the Secureworks Taegis XDR platform for advanced threat detection, prevention, and response.
• Now offers upgraded real-time threat detection, vulnerability management, AI-driven intelligence, and automated incident response.
• Collaboration addresses cybersecurity talent shortages while offering scalable, enterprise-level protection for organizations of all sizes.

Syncro Announces Commercial Availability of AI-powered Smart Ticket Management

• Introduced its AI-driven Smart Ticket Management system to enhance efficiency for MSPs and IT professionals.
• New solution is integrated within Syncro’s platform, offering automated ticket classification and guided resolutions.
• Smart Search tool uses natural language processing (NLP) to deliver context-aware, relevant ticket searches.
• System streamlines ticket workflows with automated classification, checklists, and linked scripts for quick resolutions.
• Early adopters highlight the solution’s ability to bridge skill gaps and improve resolution times for technicians.

AI Innovation and Sustainable Data Centers: Finding the Perfect Balance

• AI models, especially deep learning, require significant computational power, primarily from GPUs, leading to increased energy consumption in data centers.
• Growing power density demands efficient cooling systems, which can consume as much energy as the computing processes themselves.
• Scaling AI workloads increases resource needs, but inefficiencies like the “Memory Wall” limit optimal utilization, leading to underused, power-hungry GPUs.
• Advanced technologies like computational storage, distributed computing, and CXL memory expansion can help optimize energy use while maintaining performance.
• Data centers must adopt new strategies to reduce energy consumption while supporting the expanding needs of AI and machine learning

How Lakehouse Architecture is Evolving Data Management

• Lakehouses integrate data lakes and data warehouses to manage complex and diverse data, offering improved systems for data management.
• Traditional data warehouses excel at processing structured data but struggle with diverse, unstructured data, leading to the emergence of data lakes.
• Lakehouses merge the scalability and flexibility of data lakes with the performance and control of data warehouses, providing a unified solution.
• Lakehouse architecture simplifies data management by decoupling storage and compute, enhancing scalability and efficiency.

Magna5 Ranks in the Top Third of the Inc. 5000

• ranks No. 1592 on the Inc. 5000 for the second consecutive year.
• Focused on being a trusted IT partner by investing in people, technology, and processes.
• Achieved rapid growth while navigating inflation, rising costs, and hiring issues.
• Offers Managed IT, Cybersecurity, Cloud, and IT Consulting, enhanced by strategic acquisitions.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

New Charter Technologies Welcomes Dynamic Edge

• Adds Dynamic Edge, enhancing service offerings and market reach.
• Offers 24x7 IT support, cybersecurity, custom app development, and regulatory compliance across multiple industries.
• Joins New Charter to leverage resources and support, aiming to advance growth and service quality.
• Partnership provides access to centralized services, group buying power, and improved recruiting capabilities.

CompassMSP Ranked Among Inc. 5000 2024 Fastest-Growing Private Companies in America

• celebrates its fourth consecutive year on the Inc. 5000 list, affirming its industry leadership.
• The Inc. 5000 honors top independent businesses for their significant growth and contributions.
• Ari Santiago highlights the recognition as a testament to CompassMSP’s commitment to exceptional IT and cybersecurity services.
• Provides managed IT, cybersecurity, cloud solutions, and strategic IT consulting to optimize client technology and mitigate risks.

What’s keeping the enterprise from a paperless future?

• Reported on CIODIVE
• shift to paperless offices accelerated during the pandemic, reducing printed pages by 20% and dropping shipments of printers by 12.8%.
• Remote and hybrid work environments have decreased reliance on physical documents, boosted by digital tools and cloud solutions.
• Healthcare and other industries still rely on printers due to legal requirements, client preferences, and legacy processes.
• Some industries and employees prefer physical documents for security or habit, despite the push for digital workflows.
• Printer manufacturers like HP, Xerox, and Ricoh are adapting by focusing on integrating physical and digital workflows and supporting industries' digital transitions.

Lexmark Named 2024 Global Print Security Leader by Quocirca

• Lexmark is named a leader in print security by Quocirca for the third consecutive year
• Secure by Design approach and the new 9-Series A3 platform are highlighted for their robust security features.
• Launched new Security Services programs across various regions, with plans for further expansion.
• Quocirca praises Lexmark for its refreshed security messaging and strong credentials in print security.

UBEO Business Services Welcomes as Vice President of Strategic Sales Amidst Nationwide Expansion

• Names Peter Bringe as Vice President of Strategic Sales.
• Peter will lead strategic sales initiatives across all regions, driving business objectives and providing leadership for growth.
• With 35 years in the office technology industry, Peter previously served as Chief Customer Officer at Ricoh North America.
• UBEO has expanded from six to over sixty locations and is a top dealer for Ricoh and Canon.

Pharos Cloud Education Edition™ Now Available: Modernize Campus Printing

• Launches Pharos Cloud Education Edition™, a cloud-native platform for campus printing.
• Modernizes print infrastructure, enhances IT efficiency, and improves the printing experience for students and faculty.
• Offers seamless cloud transition, simplified driver management, flexible printing options, cost recovery, and enhanced security.
• Reduces costs, optimizes print environments, and provides actionable insights with comprehensive analytics.

Solimar Systems ReadyPDF and SPDE (Speedy) Version 9.3 Offer Key Functionality and Performance Enhancements

• announces Solimar® Print Director® Enterprise (SPDE) version 9.3.
• Key Enhancements:
  • Improved color accuracy with color profile options for PDF rasterization.
  • PDF/A standard support and validation mode for handling problematic files.
  • Selective rendering of complex PDF pages to improve content support.
  • Supports features for Canon PRISMA and HP Elite controllers.
  • Expanded control over system and application inactivity periods.
  • Options to suppress redundant Windows Event Log messages.
  • Supports Windows Server 2022 and Windows 11.

Blue Alliance Welcomes Total Networks to Managed Service Provider Collective

• Joins Blue Alliance, enhancing its MSP capabilities.
• Total Networks: Known for strategic technology roadmaps, advanced security practices, and client collaboration.
• Access to specialized expertise and national reach.

Thrive Named Top Supplier for Cloud and Managed Services by Telarus

• named Top Supplier for Cloud and Managed Services by Telarus at the Partner Summit 2024.
• Provides IT and cybersecurity outsourcing for mid-sized companies, focusing on tailored services and digital transformation
• Rob Stephenson highlights the honor of being recognized by Telarus and validates Thrive’s approach to leveraging advanced technologies.
• Recent Developments:
  • Added Thrive Incident Response & Remediation and Dark Web Monitoring.
  • Acquired Longleaf Network to expand footprint in the southeastern U.S.

Brother UK Launches Compact Line Up Of Mono Lasers

• HL-L2865DW, MFC-L2960DW, MFC-L2980DW
• Target Audience: Businesses with downsized offices and decentralized workforces
• Compact units with optimized components to reduce overall machine size
  • Weight:
  • HL-L2865DW: 7.1 kg
  • MFC-L2960DW & MFC-L2980DW: 12.4 kg
• Security Features:
  • Industry-standard security features, including firmware encryption and BLI security validation
  • Compliance with PSTI regulations on privacy and data security
  • MFC-L2960DW & MFC-L2980DW: AD and LDAP user authentication
  • MFC-L2980DW: Built-in NFC reader for authorized document printing
• Connectivity & Compatibility:
  • WiFi: 5GHz
  • Connectivity: Ethernet and USB
  • Brother Cloud Solutions Compatibility:
  • Tungsten Automation’s ControlSuite
  • Cloud-based Printix for document workflow authentication, access controls, and activity management
• Managed Print Services (MPS):
  • Available under Brother's MPS agreement
  • MPS Packages:
    • MPS Essential
    • MPS Professional
    • MPS Enterprise
  • Performance:
    • Print Speed: 34 ppm (pages per minute)
    • Paper Capacity: 250-sheet paper tray
    • ADF (MFC Models): 50-sheet ADF with two-sided scanning up to 22.5 ipm (images per minute)
    • Energy Efficiency: Planar Heating Element reduces energy consumption
    • First Page Out Time: Reduced by half compared to predecessor models
  • User Interface:
    • Touchscreen (MFC Models): 8.8 cm color touchscreen
  • Key Benefits:
    • Quiet, compact, and cost-effective design
    • High performance with quality, speed, and connectivity suitable for business use
    • Minimal maintenance required, with a robust and durable design
    • Suitable for businesses adapting to hybrid working environments

This Week in Copiers Fifteen Years Ago

Third Week of August 2009

Please visit FMD Distribution LLC and follow their Linkedin page

Real Copier Sales

A native New Orleanian, he returned home in July 2008 from Washington state to become sales manager for Ikon Office Solutions, where he manages a team of eight representatives who cover the greater New Orleans area selling and servicing document management solutions such as copiers, printers, fax machines and scanners.....more here

Check Out These Great Copier Threads from Fifteen Years Ago This Week

This Week in the Copier Industry Ten Years Ago

This Week in the Copier Industry 5 Years Ago

Finally was able to get a meeting with one of my prospects to replace and older MFP. Initially they wanted a 75ppm black device and I was told the device was producing 35K per month.  I had a quote ready on the initial meeting but everything changed.  The volume was not 35K per month but 35K per year, the monthly "rental" was not a rental but a 60 month lease with many months left....more here

Threads from 5 Years Ago This Week

see attached files

Two full days a week for the last three weeks of knocking on doors made think about a of the extra perks I get for FREE!

• Exercise and getting those 7-8K of steps in
• Sun Tan and yes I make sure the sun is shining so I can put the top down on my car
• Travel roads that I've never been on before, and yes these are the roads that usually have more opportunities
• Meet some really interesting people
• Meet some really rude people
• See some really ruthless and careless drivers
• Get frustrated because people won't let you in and hind behind the intercom
• See amazing wildlife traveling down the roads less driven
• Finding new places that I'd like to go take my wife for dinner
• Finding opportunities every day and sometimes more than one

Feel free to tell me what you've encountered or found while cold calling!

-=Good Selling=-

see attached file

see attached file

Understanding the Distinctions: Document Management vs. Content Management

When it comes to organizing and managing information within a business, two commonly used terms are document management and content management. While these terms are often used interchangeably, they actually refer to distinct systems with unique functions and purposes. Understanding the differences between document management and content management is crucial for businesses looking to streamline their operations and improve efficiency.

Document Management vs. Content Management: Key Differences

Document management primarily focuses on the organization and storage of files and documents within a business. It involves tasks such as creating, editing, storing, and retrieving documents in a secure manner. On the other hand, content management is a more comprehensive system that not only includes document management features but also encompasses the creation, collaboration, and publishing of digital content across various platforms.

Comparing Features and Functions

In terms of features, document management systems typically offer functionalities such as version control, access controls, and document indexing. These systems are designed to streamline document-related processes and ensure that information is easily accessible to authorized users. Content management systems, on the other hand, provide a wider range of features including web content management, digital asset management, and workflow automation tools.

When it comes to functions, document management systems are best suited for businesses that deal with a large volume of documents that require strict version control and security measures. Content management systems, on the other hand, are ideal for organizations that need to manage a variety of digital content such as images, videos, and web pages, and require tools for collaboration and publishing.

Choosing the Right Solution for Your Business

When selecting a document management or content management system for your business, it is important to consider your specific needs and requirements. If your organization primarily deals with documents that require secure storage and version control, a document management system may be the better option. However, if you need to manage a wide range of digital content and require tools for collaboration and publishing, a content management system would be more appropriate.

Ultimately, the choice between document management and content management systems will depend on the nature of your business and the type of information you need to manage. By understanding the distinctions between these two systems, you can make an informed decision that will help streamline your operations and improve productivity within your organization.

In conclusion, document management and content management are two distinct systems that offer unique features and functions to help businesses organize and manage their information effectively. By carefully evaluating your business needs and requirements, you can choose the right solution that aligns with your goals and objectives. Whether you opt for a document management system or a content management system, investing in the right technology can greatly benefit your organization in the long run.

I recently posted this on Linkedin and the thought to my madness is to use articles like these to send to my clients.  Especially the ones that have devices more than six years old and on the manufacturers "no assured" parts list. I found 25 accounts with multiple devices that qualify for the list.  I'll be contacting them via email with a short note stating "thought you might be interested in the recent article I wrote of posted".  If you have the premium version of Linkedin you can see everyone who checked the article.  Checking the article tells me that they are ripe for a follow up.

We've all learned the the power of the written word is more powerful than someone (sales) speaking it. Feel free to use this with your prospecting efforts.

Understanding "No Parts Assured" in the Copier Industry

In the copier world, "no parts assured" means the manufacturer or service provider isn't guaranteeing the availability of replacement parts for a particular copier model anymore. This typically happens with older models that have been discontinued or are no longer supported. If your copier is tagged as "no parts assured," finding necessary parts for repairs or maintenance could become a major hassle.

Why Should You Care?

Having a copier that is "no parts assured" can have several critical implications:

1. Longer Downtime: Without assured access to necessary parts, a simple malfunction could lead to prolonged downtime. If a key component breaks, you may find yourself waiting weeks or even months for a compatible part to become available—if it becomes available at all. In a busy office environment, where copiers are central to daily operations, this downtime can result in lost productivity and frustration.
2. Increased Repair Costs: As parts become scarcer, their costs often increase. If you do manage to find the parts you need, they might come with a hefty price tag. Additionally, some service providers might charge more for labor when dealing with older, harder-to-repair machines. These costs can quickly add up, making it more expensive to maintain an aging copier than to invest in a new one.
3. Risk of Total Obsolescence: When a copier reaches the "no parts assured" stage, it’s often a sign that the machine is nearing the end of its useful life. Continuing to rely on such a device can be risky. If a critical component fails and a replacement cannot be found, your copier may become unusable, forcing you to scramble for a last-minute replacement.

How to Dodge the "No Parts Assured" Bullet

To avoid the headaches associated with "no parts assured" copiers, consider the following strategies:

1. Regularly Assess Your Copier Fleet: Keep track of the age and condition of your copiers. As they approach the end of their manufacturer-supported lifecycle, it might be time to start planning for an upgrade. Regular assessments can help you identify when a machine is at risk of becoming "no parts assured."
2. Invest in Newer Models: While it might seem cost-effective to hold onto your current copier for as long as possible, investing in a newer model can save you money and hassle in the long run. Newer machines come with the latest technology, software/firmware, improved efficiency, and—most importantly—a full guarantee of parts availability.
3. Plan for End-of-Life Equipment: When a copier is nearing the end of its supported life, start planning for its replacement. By being proactive, you can avoid the stress and expense of dealing with an unexpected breakdown.

My Thoughts

Understanding the implications of "no parts assured" in the copier industry is crucial for maintaining smooth and efficient operations. By staying informed about the status of your copiers and planning for their eventual replacement, you can avoid the costly and frustrating pitfalls associated with aging equipment. Whether through regular assessments, QCR (quarterly copier review), strategic upgrades, or comprehensive service agreements, taking proactive steps will ensure that your office remains productive and your copier fleet operates without interruption.

Feel free to reach out to me if you need assistance or information. Please contact me via inmail