MFP Copier Blog

Better Call Art Color Logic & Relyco

Art Post · 7/14/219:00 AM

Nice chat with Color Logic and Relyco about print embellishment with fifth station color and the appropriate substrates to produce awesome arrays of metallic colors

Memoirs of a Copier Sales Person

Sales Gypsy - Episode #1 - Art Post - P4P Hotel Founder on Copiers and Sales

Art Post · 7/13/2110:41 PM

click the image for the podcast link

Memoirs of a Copier Sales Person

Is 1 Rate aka Flat Rate Billing Passe

Art Post · 7/13/2110:04 PM

Is 1 Rate aka Flat Rate Billing Passe in a Post Pandemic Business World?

Since July is all about prospecting I've been able to pay many visits to Linkedin for conducting my research. Today the post below stood out from all of the others.....

Yes, it seems Kyocera is going to have their own version of the 1 Rate aka flat rate billing for MFP's. For me the ad implied that the "one fixed rate subscription will be coming to a dealership near you soon".

I had a rather long chat with an industry veteran today and we covered so many items in the industry and then landed on the 1 Rate aka flat rate programs. I was asked about my opinion for the subscription based billing model that was gaining popularity before COVID19 struck.

I believe that the subscription based models (1 Rate or Flat Rate) is good for clients that are producing a high volume of prints. Most DM's can see the value and take it to the bank. With those lower volume users there are many us of in the industry that can pick the plan apart and offer a less expensive alternative to the client. That's what we were doing in the pre-COVID19 times.

Since we're in a post pandemic business climate my thoughts have changed about the subscription based billing model. Many if not all businesses were forced to adapt to "shelter in place" and then launch remote services for most employees to work from home. Thus those MFP's in the office sat idle for months and months on end with little to no volume being produced. Win, win for the manufacturer and major loss for the clients. Since many subscription billing models are tied to a lease there was no way for a client to get a financial relief with the MFPs not in use. They still had to pay and I'm sure the thought of what a great plan it was turned in to more of what did I do?

I guess the nice thing about having a maintenance agreement separate from the lease means that if a client asks the dealership there maybe a chance that some relief can be offered. Well not a chance because I know many dealerships that did offer some type of relief for those clients that asked.

Post Pandemic Subscription

Most business leaders will make decisions based on past experiences and many will also rely on a vision of what the next few years will be like before signing a long term contract.

I and others believe that we will see more of these "shelter in place" and businesses relegating employees remote working when the next pandemic hits. I don't believe it's a case of "if" it happens but rather when it happens. I don't believe that it will be another 100 year cycle like the Spanish Flu. I do believe that we now live in a different world when it comes to viruses and whose to say that what we just went through won't happen again with the next few years.

Getting back to the subscription billing model means locking in for 5 years and I can't see any business owner/leader approving something like that after what the world just went through.

_=Good Selling=-

MSP & MSSP & IT Industry Notes

MSP, MSSP and IT Notes Industry July 12th, 2021

Art Post · 7/12/218:05 PM

IT, MSP & MSSP Industry Notes

9+ The End Of The Day With Ray! Friday Fun, I have the New Names for the merged OEMs

Art Post · 7/12/219:30 AM

This Week in the Copier Industry 15 Years Ago

Art Post · 7/11/217:00 PM

This Week in the Copier Industry 15 Years Ago

Second Week of July 2011

What is the best / easiest way to print & scan over a WAN? I was thinking I could just change the gateway that is already in the MFP (the LAN gateway) to the WAN gateway. Would that work?

Re: 480W technical defect

JasonR · 7/10/068:29 AM

One issue I know with the Ricoh plotters "cutting off the drawing" is when prining PDF files. Acrobat 6 has this issue and a fix is to upgrade Acrobat to version 7. If you have more information about the circumstances under which the drawings are printing incorrectly, we will be glad to help.

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MFPs Target Midsize to High-volume Environments

Art Post (Guest) · 7/13/064:36 PM

five Oce VarioPrint products.” The im5530/im6030 devices can be configured for print, scan and fax, as well as wireless communications via the Wireless LAN adapter. Enhanced one-touch scanning, with added LDAP version 3 support, allows the user to scan to multiple destinations such as e-mail, an internal HDD, FTP site or to the desktop. The im7230/im8530 can deliver 600,000 impressions a month, the announcement said. Toner yield is 60,100 pages. Finishing capabilities include 100-sheet stapling

Re: Typical Prospect

jswinberlin · 7/10/069:57 AM

Do you mean to tell me that no one is selling Document Mall????

Re: @ Remote is Here!!

jswinberlin · 7/10/067:20 PM

I ran into a deal where the toshiba dealer was telling the prospect that their machine automatically emails them when mpm's are due and meters. So I checked their website and it seems to be true. I don't see why are products can't do the same. Sometimes it seems the manufacturers are more concerned with how secure they can make the product than user-friendliness.

Re: FREE Laser Printer

JasonR · 7/13/068:31 AM

Not a bad deal, buy 3 toners for $254 get a 200 dollar printer for free. If you are worried about the reliability and maintenance on the printer, well, just get another free one next month

Re: FREE Laser Printer

Art Post (Guest) · 7/13/069:27 AM

Does wonders for the environment, quess this is the start of the "utilities printers" article that I posted a few months ago. Art Post

Re: sc672 no a 3025

ricohrick · 7/15/068:20 AM

Wish I had better news, we never did fix this problem it was R/A ed back to Ricoh. They know of this issue but have no fix at this time. Good Luck

Re: MP C3500 no PCL?

Jomama (Guest) · 7/15/0610:48 AM

If you're talking about the 2500/3000, the drivers are on Ricohs site for PCL5/6/RPCS

Re: Another Scan Tool Problem!

jswinberlin · 7/10/067:10 PM

Don't know if this will help...But, the scans are typically saved to the Work folder in program files under RW-240, you'll have to drill down to them. If the customer is scanning to a set, scantool always tries to open the last set you worked with when you open the application. If one of the tif files have been moved it will display a similar error to what it seems you're experiencing. Try creating a set and saving it, then closing scantool and reopening it. If this works that is probably your

Topic

Independent Contractor(s) Opportunity

Steven Breault (Guest) · 7/11/0611:06 AM

IT Intersection, Inc., subsidiary of VircoSoft Corporation is seeking (5) Independent Contractors (Sales) for an exciting, high income potential opportunity. ALL CONTACT WITH US WILL BE HELD IN STRICT CONFIDENCE Basic Requirements: Document Management Software experience (hardware sales, IT sales and/or technical support) Strong desire to work in the fast growing Document Management Software Solution Industry Excellent communication skills Organized Tenacious, persistent and able to work with

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sc672 no a 3025

Nasher · 7/13/064:50 PM

Can anyone shed some light on this problem the box has only 20k on the meter and i have upgraded the firmware to verson M but from time to time the m/c keeps going sc672. The mc has no printcontroller or H/D no sorter just a d/f d/plex the m/c also logs sc 355 in the smc sheet all the time any info please

This Week in the Copier Industry 10 Years Ago

Art Post · 7/11/2110:32 AM

This Week in the Copier Industry 10 Years Ago

Second Week of July 2011

Going Paperless: The Technology is Ready … the People Are Not Wed, 2011-07-13 12:34 — Chris Knowlton I could set up a paperless mortgage shop for you if you’d like one. I have all kinds of tools at my disposal. Adobe has made massive strides in the past few years and I can use bar codes, e-folders, iPads, tablets, Netbooks, secure document sharing and turning a widescreen monitor sideways is one of my favorites. I can set up your copier/scanner/fax/printer so that never spits out a single piece

Topic

within a vendor organization who are responsible for driving the behind the scenes efforts in channel marketing, operations and sales. The “100 People You Don’t Know But Should” are the Directors, Vice Presidents and Officers who lead their channel program without fanfare, exhibiting the strength, determination and creativity required to support solution providers on a daily basis. “Tim Brien’s work in Managed Print Services has helped evolve OKI’s comprehensive MPS program, Total Managed Print

Re: Ricoh vs. the Wide Format Competition Video

fisher · 7/8/119:09 AM

Ha!!! Kip totally ripped off Ricoh's design.

Re: Competitive Info Sharp MX2600N

Jomama · 7/13/1110:56 AM

I dont know too much about this model but The TA code is indicated when the maintenance total counter reaches 90% of the set value. Pretty soon the Print feature will be disabled if the code isn't cleared.(So don't tell 'em)

Re: Xerox Hybrid Color Plan

Steve Haun · 7/8/115:20 PM

Thanks a lot for detailed answers. Great help to understand Xerox PagePack Hybrid Color Pricing Model. -- Steve Haun

Re: List your favorite funny copier moments

JasonR · 7/11/118:39 AM

Our supplies department called me over to help them with a customer. The customer wanted to order "white toner" instead of the "black toner" they normally get so they could print onto black paper.

Re: New Xerox 7740 Wide Format Scan Solution makes colour and black-and-white scanning si

Art Post (Guest) · 7/12/1110:49 PM

this release is for the UAE, from what I understand is that Xerox will continue wide format business just not in the US or Cananda.

Re: File Folders

CopyFax Jax · 7/14/119:48 AM

Do you have a sales engineer on staff? That would be the best person to get info from regarding your organization's capability to scan, index, store, and retrieve paper files in an electronic format. If you offer to your clients a true Document Management platform with a relational database for indexing files, then this exercise will help your understanding tremendously. Your organization may already have a NFR (not-for-resale) version of the software(s) and would benefit greatly by opening up

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Lexmark Wins Another Deal

Art Post (Guest) · 7/9/119:29 AM

Leading printing and imaging solutions provider, Lexmark International Inc. (LXK) was recently awarded a contract by TBC Corporation, one of the largest marketers of automotive replacement tires and services. TBC awarded a three-year Managed Print Services (MPS) contract, intending to use Lexmark’s expertise in MPS to improve and optimize its printing environment and reduce print output costs across its more than 800 U.S. retail tire and automotive maintenance stores, as well as in its

Topic

File Folders

Emie_gran · 7/14/119:30 AM

Here's another question from a newbie. I started this position about 6 months ago, previous sales experience was in advertising. My predecessor's filing system consisted of paper file folders in several filing cabinets. Some files are organized by customer name, other files are organized by zip codes and some have street names. I'm in the process of organizing my own system and would like feedback from you guys on a filing system that works best. Personally I'd like to scan everything into a

3 Things Sales Professionals Clamp Down On To Avoid Leaky Sales Pipeline Syndrome.

Larry Levine · 7/11/217:29 AM

“There is no easy button in sales. Prospecting is hard, emotionally draining work, and it is the price you have to pay to earn a high income.”

Jeb Blount

What's your plan, process and procedure towards keeping and growing your existing client base?

A smart sales professional doesn't chase new business at the expense of their current clients, instead; they leverage their current clients to help them nurture and grow new business.

If you want to build an ever-flowing sales funnel, you must build an ever-flowing relationship funnel

Stop for just a moment and think...

What can I hold myself accountable to do to move my client relationships from good to great in order to help me prospect for more new business?

GOOD TO GREAT RELATIONSHIPS

Jim Collins book "Good to Great" is a must read for all salespeople. The principles within the book can be applied to how salespeople build relationships.

Let's take one example, the “Hedgehog Concept” which means having a simple, extremely clear concept of what is best in your business.

Do you have a simple and extremely clear plan when it comes to client retention?

Do you have a simple and extremely clear plan when it comes to new business growth?

Is what you're doing right now with your client retention something you can...

Generate incremental revenue and referrals from on a consistent basis
Be passionate about
Be the best in the world at

The Hedgehog Concept is not about a goal to be the best, a strategy to be the best, an intention to be the best, nor a plan to be the best. It is a deep understanding of what you can be the best at. The distinction as it relates to client retention and integrating them into your business growth plan is absolutely crucial to catapult your sales success.

Within the Hedgehog Concept, there are three questions. Set aside some quiet time. Reflect upon each question focusing solely on what you can potentially do better than any other sales rep.

This can become your path to greatness.

Here are the questions...

What are you deeply passionate about?
What can you be the best in the world at?
What drives your economic engine?

The key word with these questions is YOU. What can YOU do to drive yourself to new business growth greatness? The key is in the last question... What drives your economic engine?

I believe what drives your economic engine is your ability to grow your client relationships and ask for help to grow your business.

Prospecting for new business through your client base, prevents leaky sales pipeline syndrome.

SALES PROFESSIONALS BUILD REAL CLIENT RELATIONSHIPS

Your clients are much savvier then in years past. They expect you to pay attention to them. They have instantaneous and much louder methods of voicing their displeasure as well as the support they're getting from you.

Greatness is a conscious choice and a discipline

The oldest, most effective growth strategy is as powerful today as it has ever been; real relationships.

Relationships enhance revenue opportunities, relationships sell, relationships bring in connection and human acknowledgment.

I urge everyone in sales to get engaged with their clients. Create marital bliss with your clients.

Shift your mindset as engaged relationships translate into increased sales opportunities.

Build true, deep and meaningful relationships, not just one-sided affairs and watch your sales skyrocket and your leaky sales pipeline become ever-flowing.

SALES PROFESSIONALS PROACTIVELY AVOID LEAKY PIPELINE SYNDROME

The investment you make isn't about money, it's in the relationships you build with your clients. These relationships become sales currency and prospecting gold.

I encourage you to invest in the relationship economy. You can take this one to the bank!

THREE THINGS SALES PROFESSIONALS CLAMP DOWN ON TO AVOID A LEAKY PIPELINE

The more you know about your clients, the more you grow with your clients. The more you learn about your clients the more you earn from your clients.

Sales professionals double-down on these three things to grow their business and to avoid leaky pipelines.

AUTHENTICITY

How many salespeople are build a brand around a facade? Far too many! They feel like they have to act a certain way, appear a certain way and even communicate a certain way.

Your client relationships are built upon trust and trust is based upon authenticity. Your clients B.S. meters are extremely sensitive. They can spot insincerity a mile away. Unless you're authentic in your relationships, your clients aren't going to trust you. In fact, they'll actively avoid you as they spread the message to all their friends and colleagues.

Your authentic you must be a genuine reflection of who you are. You must believe it. You must own it. You must know what it stands for. You must know your strengths and your weaknesses.

Sales professionals proudly wear their emotions on their business sleeve.

People connect with other people. It is all about the personal connection. If you are 'blowing smoke' up your clients backsides what's the likelihood they will trust you or even help you to grow your business?

"Authenticity is a Magnet"

STOP BEGGING

Developing new business or expanding upon existing business relationships is not about selling – it’s about establishing trust, rapport, and creating value; all without selling.

Engage with your clients, communicate with them, add value to their business, solve their problems, create opportunity for them, educate them and inform them, but don’t drop the sales hammer on them all the time!

How can you grow your new business by dropping sales bombs on them all the time?

Stale sales experiences and disciplines simply die a slow and very painful death.

What's concerning me about salespeople today, whether you believe me or not, is the lack of truly building genuine relationships.

In other words, just plain giving a rip! Stop begging and bugging your clients to buy from you when you've done very little to enhance the experience.

Why would your clients help you to grow your business when you haven't helped to grow theirs?

If you want to increase new business revenue, increase profitability, and increase client satisfaction, then stop selling so damn hard and start adding value

INTENTIONALLY LISTEN

Successful sales professionals simply listen.

There is so much you can learn when you just listen

Listening is the key to becoming a powerful sales professional inside the relationship economy. Developing excellent listening skills separates the good from the great. When you listen to your clients you uncover their pain points, their business goals, their personal data; all this to do one thing - strengthen the relationship and grow your business.

When you don't listen, you miss all the critical material to build a meaningful relationship.

Sales professionals are inquisitive. They learn about their client's needs, challenges and their pain points. They ask open-ended questions, peel it back even more and probe for clarification.

The simple act of listening just might be the key to growing your business and strengthening the sales pipeline.

CLAMP DOWN ON LEAKY PIPELINES

Start paying more attention to your clients and build real authentic relationships. Soon you'll find out you no longer have a leaky sales pipeline.

The single most important factor in creating additional sales opportunities - become a relationship engineer. If you don’t engineer absolutely everything around your clients, then your client relationships will vanish right before your very eyes and so will your sales pipeline.

I am here to inform you that digging in deep with your clients will plug the holes inside your sales pipeline.

I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedIn, Twitter, Facebook and on my podcast by clicking on Selling from the Heart.

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This Week in the Copier Industry 5 Years Ago

Art Post · 7/10/216:27 AM

This Week in the Copier Industry 5 Years Ago

Canon Business Process Services Highlights a New Approach to Outsourcing Corporate Campus Logistics Services

Art Post · 7/13/1611:00 PM

NEW YORK , July 13, 2016 /PRNewswire/ -- A recent survey report by Canon Business Process Services (Canon) on facilities management trends spotlights a significant new approach in outsourcing corporate services delivered at large corporate campuses with thousands of employees. These services, referred to as corporate campus logistics, can now be managed cost effectively, efficiently and under one contract with Canon's new comprehensive outsourcing solution. The Canon survey report highlights

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Used Copier "dealers"

Jason H · 7/8/162:14 PM

I have this one pain in my a$$ used copier guy basically out of the back of his truck who sells only used Xerox and makes so many bogus claims on his website it is unreal. Things like they upgrade the hardware inside to make the machine run longer with less service calls, all machines have 2 months of usage on them or less, used machines that will last longer than new machines, explains to all customers that everyone else raises their service rates and he does not etc etc. His claim for usage

File

Ricoh MP 501_MP 601 brochure.pdf

Art Post · 7/12/167:39 AM

Art Post · 7/15/169:36 AM

Re: Competitive information on Xerox Colorcube

David Scott · 7/10/1611:16 PM

Xerox discontinued the ColorQube 93xx series at the end of Q2! The 8900 A4 model is still selling strong and I have huge companies that love them. They are 100% user serviceable and solid as a rock of the same dimensions!

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The death of King Herold & The victory of Duke Willem

Martin Hofman · 7/12/164:10 AM

we Defenders or Conquerors? Are we Losing or Winning ? What strategy are you following in your day to day copier business? Competition or Collaboration?, Quality or Price?, Volume or Value? What do you offer your customers and prospects? More of the same? Same as everybody? What if King Herold and Duke Willem, instead of fighting the ‘Battle of Hastings’ in the year 1066, would have founded the ‘Treaty of Hastings’? Now 950 years went by! Will we ever learn?

Blog Post

The death of King Herold & The victory of Duke Willem

Martin Hofman · 7/12/167:05 AM

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A2iA Releases a2ia mNote™ for Handwritten Mobile Note Recognition

Art Post · 7/13/1611:02 PM

PARIS NEW YORK--( BUSINESS WIRE )--A2iA ( @A2iA , @A2iAEurope ), a world leading developer of handwritten and machine printed text recognition, information extraction and intelligent document classification toolkits, announced the availability of a2ia mNote™ , a new software toolkit that turns cursive handwritten notes into searchable, digital text by simply taking a photo of the paper document with a smartphone or tablet. @A2iA releases a2ia mNote: new software enabling offline mobile

Re: PostScript

Art Post · 7/13/1611:06 PM

It's my understanding is that postscript is their print language that they developed

Re: PostScript

Czech · 7/14/1610:42 AM

It's not that you need PostScript for a Mac, it's that PCL doesn't work with a Mac. Canon's UFR II drivers work with Macs.

Comment

Re: What does the future hold for the likes of Ricoh, Canon, and KonicaMinolta?

Martin Hofman · 7/8/161:47 AM

I printed this article, scanned it to PDF, made a copy as well, than filed both, and made a 'mark' in my agenda for 2046 to check. Thanks Art!

Comment

Re: What does the future hold for the likes of Ricoh, Canon, and KonicaMinolta?

Art Post · 7/8/166:58 AM

Martin Hofman posted: I printed this article, scanned it to PDF, made a copy as well, than filed both, and made a 'mark' in my agenda for 2046 to check. Thanks Art! lol!!

Re: SMB Scanning Mac OS X 10.11.5

VinceMcHugh · 7/8/168:15 PM

jswinberlin , What kind of MFD? Does it support SMB v3? Other options, Scan to FTP (most Mac USers won't go for this). You could set up a folder on a Windows Box or the MFD itself and scan to it, and map that drive to the Mac. You can sometimes Add Software to the MFD (Like ASend for Canon MFDs). Hope this helps, Vince

Better Call Art

Better Call Art with Monte Jensen

Art Post · 7/7/2110:04 PM

Interview with the man, the myth and the legend....Monte Jensen. Monte provides us with some really interesting tips and throws out a couple of bombs that can help every sales person in our industry!

R.J. Stasieczko

HP and Xerox back on the menu. Xerox must be the chef!!

Art Post · 7/7/219:30 AM

This Week in the Copier Industry 15 Years Ago

This Week in the Copier Industry Fifteen Years Ago

Art Post · 7/5/219:34 PM

This Week in the Copier Industry 15 Years Ago

First Week of July 2006

Fifteen years ago, all I can say is it must have a been a heck of week for me with only 9 threads. In addition none of these threads are jogging anything lose from the memory banks!

Enjoy these copier threads from 15 years ago this week

This Week in the Copier Industry Ten Years Ago

Art Post · 7/5/219:28 PM

This Week in the Copier Industry Ten Years Ago

First Week of July 2011

Canon Middle East gathered key corporate customers in Riyadh to launch its much anticipated imageRunner Advance C2000 series to Saudi Arabian customers. More than 50 automation resellers from Riyadh witnessed Canon's latest colour printer aimed at helping Small and Medium Enterprises achieve tangible cost savings with colour printing. "The launch of these new products puts us even more firmly on the industry map as the leading brand for colour and colour capable solutions. Canon has a strong

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Ricoh USA Eliminates CEO/President

Art Post (Guest) · 7/2/119:16 AM

., and to align the U.S. sales and operational leadership under my direction. As a result of this decision, Jeff Hickling will be leaving the organization. Jeff will continue in his role through July 15 to facilitate a smooth transition of U.S. sales and operations functions. I want to thank Jeff for his leadership with both the IKON and Ricoh organizations over the past six years. Jeff began his career as the Senior Vice President of Operations for IKON where he drove the creation of

fisher · 7/7/113:01 PM

We have 4 units (one brand new TDS100) we need to get rid of as soon as possible to clear space in our warehouse. If anyone is interested give me a call at (609) 513-0410. Thanks.

Re: canon dealership

fisher · 7/1/112:11 PM

We are dual line and our secondary line just collects dust in the showroom and in the warehouse. As sales reps we cherrypick the two lines so I only sell the secondary product line's A4 machines where Ricoh is particularly weak.

Re: Ricoh USA Eliminates CEO/President

Art Post (Guest) · 7/5/117:38 PM

Prior to the July fourth holiday weekend, it seems Jeff Hickling, President and CEO of Ricoh U.S. found his position was to be eliminated. Sources within the company that wish to remain anonymous have told us that Hickling is out. This has been confirmed with a letter from Kevin Togashi, Chairman and CEO of Ricoh Americas Corp. that was forwarded to us. For now, Kevin Togashi, Chairman and CEO of Ricoh Americas will direct the U.S. sales and operations. While working hard to build Ricoh as a

Re: Savin 4022 fax problem

JasonR · 7/1/118:15 AM

Have you listened to the call? Is there the sound of normal fax "negotiation" going on? My only guess so far is that it's possible to turn off "negotiation" if you have two faxes of the same type sending to each other (which speeds the transfer), and perhaps switching faxes makes it fail as the Savin is expecting negotiation and the sender isn't negotiating. It's a shot in the dark, but it's possible .

Re: Tablet printing

Bill Knight · 7/5/118:15 PM

Not sure if anyone has come across this or not. I have used this at home and the shop. I have not recommended to a customer just in case they want us to support it. http://netputing.com/airprintactivator/ Konicaminolta does have an app for printing and scanning on the newer MFP's. So it should not take to long for others.

Re: Xerox Hybrid Color Plan

GIntel · 7/7/1110:23 AM

private sector contracts. "Everyday Color" prints feature moderate color coverage, such as printed PowerPoint presentations or flyers, and will be charged at a still-aggressive suggested $0.03 per page rate. The "Everyday Color" print range is identified as pages that contain between 286,000 and 1,400,000 color pixels, or 6 percent of an A4-size page. Page coverage parameters for the second color meter were changed with the new ColorQube 9300 series, as the previous line defined “Everyday Color” as

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A privatisation too far?

Art Post (Guest) · 7/2/119:38 AM

several times more when bought from Fujitsu, now the sole supplier, than it would have done online. Now details have emerged of the “managed print service” being provided by Fujitsu. Schools calculate that their printing and copying bills will rise by at least 50 per cent and in some cases more than double, despite having fewer printers available to use. Once again, it is school budgets that will be hit, leaving less cash for extras such as books, school trips, sports equipment etc. Today, for

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ALL Associates Group Newest Corporate Member of

Art Post (Guest) · 7/5/1111:05 PM

Associates has been one of the key contributors to the evolution of managed print services over the past two decades and a major influence in providing the research and methodology for a more data-driven, objective consultative sales approach within the output industry. Their client list is the who’s who of output,” said MPSA President, Joe Barganier. The following comments are excerpts from an interview with ALL Associates CEO, Eddie Riddell: Joining the Voice of MPS “We are excited about joining

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Saratoga Technologies acquires Bristol-based Axiom Imaging Solutions

Art Post (Guest) · 7/6/1110:55 PM

Saratoga Technologies (www.saratogaus.com) announces the acquisition of Axiom Imaging Solutions located at 1430 Bluff City Highway, Bristol, TN 37620. This makes Saratoga's third acquisition in Bristol and their 21st overall. Jim Liggett, Vice President of Axiom explains; "I believe our experience with copiers, printers, digital duplicators and graphic equipment will lend themselves well to the vision of technology solutions at Saratoga. After serving our customers for 38 years in imaging

Re: Q. How does your company handle networking charges?

fisher · 7/1/111:43 PM

Mid Sized Dealer. Sad but true, we eat it the majority of the time. We give it away. I personally spend about 5 hours a week on the phone doing IT tech support or on web-ex webbed into customer's PCs fixing IT issues instead of selling equipment. Its frustrating but we've never found the right place to draw the line between being the nice guy and when to charge the customer without upsetting them.

Re: Successful Walk Through

Art Post (Guest) · 7/6/119:20 AM

Walk thru: Take a picture of each device (this helps jog the memory banks) Takes notes for all accessories or options on each device Find users for the device and ask them what type of media do they print onto (card stock, envelopes, ncr, bond paper, etc..) Print out a configuration list for each device Ask a user what they like most about the system and then ask what they dislike the most Ask a user what paper sizes they are printing or copying onto Anyone care to add anything else??

Re: Ricoh vs. the Wide Format Competition Video

Techsense · 7/7/119:37 AM

that shows how to load media into the current KIP 7700. http://bit.ly/KIP7700MediaChange Good Selling!

Member

ArtNuance

Member

Riggsy84

Member

Debbiecarr

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Trusted shortlist of UK-based firms to provide end-to-end cloud services

Art Post (Guest) · 7/5/1111:01 PM

Computer Systems, as well as offering Enterprise level IP Telephony solutions (VOIP) and installation and support on the entire Cisco range of networking products. Maindec also specialises in high-end storage and SAN solutions from EMC, HP, Sun and IBM. Offering a full range of IT services, Maindec has applied its experience in virtualisation, storage and backup, managed print services and day rate engineering to enhance clients’ bottom line and green initiatives. Utilising its network of

Topic Premium

Looking for an OSA application that will scan to Quickbooks

ssbmi · 7/6/114:54 PM

Aloha all, I'm new to the industry and work primarily with Sharp MFP's. I have a customer with an MX-2700N who wants to be able to scan service tickets directly into Quickbooks. I figured there would be an OSA application for it, but am having difficulty finding a solution because of my unfamiliarity with it all. Any help would be greatly appreciated.

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Envelope HELP with C430DN!

Art Post (Guest) · 7/7/115:23 PM

darn I hate it when I lose my notes! Customer is printing envelopes from MS Office Word. We want the envelopes to feed from the paper tray and not the by-pass. We select in MS word to print from tray one and envelopes print from the by-pass. I've took envelopes out of the by-pass and then we get an error printing to tray one and I have to press form feed to have the envelope exit. Can anyone help with this????

This Week in the Copier Industry 5 Years Ago

Art Post · 7/4/2110:01 PM

This Week in the Copier Industry 5 Years Ago

First Week of July 2016

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Kyocera launches new colour multi-functional printer

Art Post · 7/6/1610:51 PM

Japan-based Kyocera on Wednesday launched a new colour multi-functional printer (MFP) to help reduce business operations cost while increasing efficiency and productivity. The Rs 3,20,000 TASKalfa 3051ci colour MFP is equipped with in-built password protection feature to maintain confidentiality of documents post-printing. "TASKalfa 3051ci colour MFP is perfect to match today's customers' requirements to improve efficiency, engagement and productivity with enhanced security in the workplace

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Competitive information on Xerox Colorcube

John · 7/2/1612:45 PM

Thought this might be helpful. Pulled off Aficio League. J.

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OKI Data Americas and EFI Partner to Launch a New Fiery Digital Front End for OKI’s Next Generation C900 Series Production Printers

Art Post · 7/7/1610:33 PM

printing devices using the latest version of EFI Fiery Command WorkStation®, the powerful, intuitive job management interface that lets users manage their printers locally or remotely from a single user interface. Best-in-class color management tools with Fiery Spot-On™ for reproducing and adjusting critical must-match spot colors and Image Enhance Visual Editor for providing time-saving image corrections within print jobs, such as red-eye, sharpness, contrast, saturation without the need to go

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Ricoh MP 5054SP Proposal.pdf

Art Post · 7/5/1610:30 PM

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Print Audit & PrintReleaf Webinar: Improving Sustainability in your Managed Print Offering

Art Post · 7/6/1610:41 PM

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Lead for Copiers in Missouri

Art Post · 7/6/1610:44 PM

Recorder Copier Bid Matched Keyword(s) copiers Region Missouri Agency Johnson County Due Date Jul 14, 2016 Source http://www.jococourthouse.com/ BIDS/Bids.htm Item Being Bid Bid Request/ Specifications Awarded Bid Recorder Copier Bid Click Here Click Here

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Lead for Multiple Copiers in Virginia

Art Post · 7/6/1610:44 PM

W--Rental of Copiers Matched Keyword(s) copiers Document Type Combined Synopsis/Solicitation (Modified) Solicitation No. 06202016 Region Virginia Agency Department of State Due Date Jul 14, 2016 Source https://www.fbo.gov/?s= opportunitymode=formid= ac5d275cec61... ...Name or Equal, to the following: LI 001: Rental of Seven (7) 45 PPM Color Unit Copiers , from September 12, 2016 at 7:00 a.m. through September 29, 2016 at 7:00 p.m. Each unit includes 1,... September 18, 2016 through Monday

Comment

Re: The Day After The Last Selling Day of the Quarter for Copier Reps

Jason H · 7/2/169:46 AM

I just did the same thing myself. Thursday I sat and cleaned my office, purged a bunch of old junk I didn't need and reorganized some files etc. Friday I had two meetings, one to write up an order, and the second for a large format and an MFP. After that I decided I was going to go sit by the pool, relax and recharge. And of course since we aren't 9-5 people I am now back to doing work on Saturday morning. Happy 4th everyone!

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Ricoh Europe launches new A3 mono MFPs

Art Post · 7/5/1610:10 PM

variety of styles”. The 6503SP has a print speed of 65ppm, the 7503SP a speed of 75ppm and the 9003SP a speed of 90ppm, and all three printers have a “Human Detection Sensor”, so can “prepare for action when you approach”. The devices also have an eco-friendly sleep mode, and “include technology to minimise toner wastage”. Suzanne Racz, Ricoh Europe’s Senior Product Manager, commented: “These powerful A3 black and white MFPs can be relied on no matter how big the job, and empower you to be more

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Ricoh Shows 200W Fiber-Coupled VCSEL Module

Art Post · 7/6/1610:55 PM

Wayne Redman

VIP

Member

Jase

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Epson Pro L25000U Laser 3LCD Projector Wins Two NewBay Media Best of Show Awards at ...

Art Post · 7/5/1610:01 PM

virtually maintenance-free operation, including 24/7 use for applications that require continuous projection 3 . For additional information about Epson's large venue projection solutions, visit www.epson.com/largevenue . About Epson Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, smart glasses

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Industry Veteran Jack Duncan Joins BEI Services

Art Post · 7/5/1610:17 PM

played an integral role in various positions within the office technology industry. He has held Service Management, Technical Management, Director of Service and VP of Service postions at prominent dealerships and manufacturers including Ricoh Corporation and ASI Business Solutions in Dallas, TX. In addition, he held a position on the board of the OMD User Group, teaching many classes before opening his own consulting firm, JDC – Jack Duncan Consulting where he developed and taught Service Managers

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Samsung Pro Express X4300LX quote.pdf

Art Post · 7/5/1610:24 PM

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Samsung SL-X4250 quote.pdf

Art Post · 7/5/1610:24 PM

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Samsung Pro Express X7400_Samsung M4580 Quote.pdf

Art Post · 7/5/1610:29 PM

Re: Competitive information on Xerox Colorcube

bill w · 7/5/1611:43 AM

Colorqube is pretty much gone from the Xerox portfolio.

Re: Competitive information on Xerox Colorcube

VinceMcHugh · 7/5/169:50 PM

John, This is a little old, but still should help! https://theconnectedcopier.wor...x-colorqube-read-thi s/ Vince

Comment

Re: Reaction or Decision

mnchstr · 7/5/1610:06 PM

I follow a youtuber who does landscaping, I'm not a landscaper but I do own my own copier dealership so I'm interested in other business people's perspective. He was talking to another youtuber with way more subscribers thanhim and a conversation he had with a customer about something the customer didn't like or wasn't happy with (we've all been there) and how a comment by that customer put him into a bad mood or caused him anxiety and the other guy said "it's just a thought in your own head

Re: Looking to take on new copier line

SalesServiceGuy · 7/7/165:18 PM

Check out the new Toshiba eBridge Next product line! It is moving fast, has the strongest feature set in the industry, works well and is priced right.

Re: USA Presidential Poll

SalesServiceGuy · 7/7/166:51 PM

Association sharply criticized the legislation, saying it could mean that some children go hungry at school. "The bill would significantly weaken access to healthy, nutritious foods for our nation's children," said Dr. Benard Dreyer, president of the pediatrics group.

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Five Awesome Linkedin & Web/Contact Email Address Hacks

Art Post · 7/5/1612:16 PM

Selling=-

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IntelliChief ECM Accelerates Documentation Notation

Art Post · 7/5/1610:07 PM

-intensive departments, supporting process time and cost savings throughout organizations. For more on IntelliChief ECM documentation notation, visit http://www.intellichief.com/contact-intellichief/ . About IntelliChief, LLC IntelliChief enterprise content management (ECM) provides enterprise-class business processes document management and workflow automation solutions for any IT platform. With decades of expertise in the market and seamless integration with leading enterprise resource

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BTA Awards 20 Scholarships

Art Post · 7/6/1610:36 PM

Dakota  Matthew Krites, PERRY proTECH, Lima, Ohio  Blaise McCormick, Duplicator Sales Service, Louisville, Kentucky  Megan McKenzie, Applied Imaging, Grand Rapids, Michigan  Taylor Ortner, American Business Systems Co. Inc., Springfield, Missouri  Katie Paulich, EO Johnson Business Technologies, Wausau, Wisconsin  Adrienn Peterson, Century Business Products Inc., Sioux Falls, South Dakota  Morgan Shipley, SolutionOne, Lincoln, Nebraska  Jarod Smith, Advanced Systems Inc

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Fujitsu and Oracle Team Up to Drive Cloud Computing

Art Post · 7/6/1610:52 PM

, security and management capabilities that are demanded by enterprise workloads. To help organizations in Japan capitalize on this opportunity and confidently move enterprise workloads to the cloud, Oracle Cloud Application and Platform services - such as Oracle Database Cloud Service and Oracle Human Capital Management (HCM) Cloud – will be powered by Fujitsu's datacenters in Japan . Under the new strategic alliance, Fujitsu will work to drive sales of robust cloud offerings to companies in Japan

Re: Thoughts on new Android style ops panels.

SalesServiceGuy · 7/7/165:15 PM

The Android operating system has been proven to be vulnerable to security threats from viruses and malware. There was a new breach just this week. http://www.ibtimes.co.uk/new-m...s-15-seconds-1550062 I do not know of any copiers been effected but it is a topic of conversation and a seed of doubt when competing against Samsung. http://www.cnbc.com/2016/07/05...-malware-report.html Copiers are generally installed on a five year lease and used by many people. A lot of bad things could happen

Re: Thoughts on new Android style ops panels.

Art Post · 7/7/1611:12 PM

I know the new Ricoh Android tablets are somewhat locked down, however you just never know with today's

Sales Professionals Build Healthy And Meaningful Relationships, Are You?

Larry Levine · 7/4/218:19 AM

"Business happens over years and years. Value is measured in the total upside of a business relationship, not by how much you squeezed out in any one deal."

Mark Cuban

According to Gallup, an analytics and advisory company, competing on price is a losing (and unnecessary) strategy to earn business. Instead, building business relationships is the X-factor for winning more business.

Therefore, if you want client relationships, crave relationships and this means something to you, then you must be direct and intentional about it.

Relational business matters and your social capital has now become one of your most precious assets.

The late great Zig Ziglar said, “If they like you, they will listen to you. If they trust you, they will do business with you.”

Relationships create loyalty, relationships create partnerships and relationships create referrals.

I'm here to inform all those in sales... just because people buy something from you and then you occasionally "check-in" with them, does not constitute a relationship.

Think about the following and let it sink in for a moment...

Transactional conversations lead to transactional relationships, which will always be replaced by a better transactional conversation.

A healthy relationship is when two people develop a connection based on:

Mutual respect
Trust
Honesty
Support
Fairness
Love
Good communication

Relationships are a necessary part of healthy living, but there is no such thing as a perfect relationship. Relationships take time, effort, patience, respect, giving and caring.

Client relationships are a necessary part of a healthy business.

In healthy relationships you:

Can express yourselves to one another without fear of consequences
Trust each other
Are honest with each other
Maintain and respect each other
Feel secure and comfortable

Stop and think for a moment... What makes a great client business relationship?

I'm deeply concerned that the concept of a client business relationship has become lost inside the sales world.

There's minimal, insignificant depth and genuine meaning. The walk doesn't match the talk.

What many in sales think is a relationship, may not be what it really is.

I believe that before anyone in sales throws the phrases, "We have great client relationships" or "We love our clients" on the business table and out into the community, they should give some serious thought as to what it really means to them and how they will execute on it.

“So, get to know your customers. Humanize them. Humanize yourself. It’s worth it.”

Kristin Smaby

BUSINESS IS PERSONAL

Marcus Lemonis is a self-made millionaire, the host of the CNBC show "The Profit" and the CEO of Camping World. He refuses to believe business isn't personal and has often been quoted, “This idea that business isn’t personal is total BS. Business is personal,”

He goes onto to say, “I’m a big believer that in business, consumers will rally around a cause or a story or some personal connection that they have,” - “People like to do business with people. It’s OK that you amplify who you are, that’s how I make a connection with you [as a consumer].”

I encourage all you to hone in on personal...

Be Authentic - The foundation of trust is authenticity.
Serve first - Be on the lookout to serve even if it doesn't pay off for you.
Your clients are humans, not numbers - Listen to them and learn from them.
Make it personal - Surprise and delight your clients

It's time to wake up and stop taking advantage of your most precious asset, your clients!

I'm massively concerned with the weak relational skill set that many have in sales.

It is unfortunate and why I believe many of you are babysitting (at best) your customers until someone else comes along who truly values what it means to be in a business relationship.

"Truth is in the eye of the beholder"

MEANINGFUL AND HEALTHY RELATIONSHIPS MATTER

True professionals build meaningful relationships with their clients. They get it! To build meaningful relationships, they understand as humans we crave and value relationships.

Credibility and true meaning provide:

Connectivity (knowing we're in this together)
Support (knowing we're helping each other)
Validation (knowing we feel the same way)

Relationships are a part of human nature. It's wired in our DNA.

"The more you give, ultimately the more you receive."

Are you personally engaging with your clients?

Are you authentically investing in building meaningful relationships?

HEALTHY BUSINESS RELATIONSHIP

Just like a marriage, businesses that are built around partnerships tend to have a better chance of success than those that aren’t.

Care and compassion are how we connect

Compassion helps forge strong bonds. Letting your clients know that you will be with them every step of the way, no matter what, can go a long way in the success of any business partnership.

Meaningful relationships are built on transparency.

Being compassionate requires trying to understand things from the other person’s point of view before reacting.

According to the American Psychological Association, "about 40 to 50 percent of married couples in the United States divorce."

What are you doing right now to ensure your client relationships don't end in a divorce?

Marriage problems are relationship problems, they are the result of how two people interact with each other. You may abandon a troubled marriage, but you will still bring the way you interact with others along with you.