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IT, MSP & MSSP Industry Notes for Febraury 20th 2022

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February 20th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Denali Advanced Integration "Changes Landscape of IT"  

  • Named Denali to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2022
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • Denali Advanced Integration delivers enterprise IT solutions and services

Loffler Companies Named to CRN's 2022 MSP 500 Elite 150 List for Excellence in Managed ...

  • Named Loffler Companies to its 2022 Managed Service Provider (MSP) 500 list in the Elite 150 category
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • Loffler Companies provides business technology solutions

ExcalTech Recognized on CRN's 2022 MSP 500 List - Business - Inter Press Service

  • Named ExcalTech to its Managed Service Provider (MSP) 500 list in the Pioneer 250 category for 2022
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • ExcalTech provides VoIP phones, Website Hosting, Software Licensing, Cybersecurity Scans, Enterprise hardware, ISP services, and Data Center

Softchoice Awarded Elite Google Cloud Managed Service Provider Designation

  • Earned the Managed Services Provider (MSP) designation in the Google Cloud Partner Advantage Program
  • Softchoice’s demonstrated success in enabling cloud transformation at scale
  • Softchoice is a software-focused IT solutions provider

IT Weapons Recognized on CRN's 2022 MSP 500 List

  • Named IT Weapons to its Managed Service Provider (MSP) 500 list in the Security 100 Category for 2022
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • Konica Minolta’s IT Services Division offers a range of IT strategy, support and network security solutions across all vertical

BCM One Recognized on CRN's 2022 MSP 500 List

  • Named BCM One to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2022
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • BCM One is a NextGen Communications and Managed Services provider. Serving over 18,000 customers worldwide

Pythian Services Recognized on CRN's 2022 MSP 500 List

  • Named Pythian to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2022
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • Pythian is a global IT services company

Syntax Recognized on CRN's 2022 Managed Service Provider 500 List in the Elite 150 ...

  • Named the company to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2022
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • Syntax provides technology solutions and trusted professional, advisory, and application management services to power applications in the cloud

VAST Recognized on CRN's 2022 Managed Service Provider (MSP) 500 List

  • Named VAST to its Managed Service Provider (MSP) 500 list for 2022. CRN's annual MSP 500
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • VAST provides IT services and cloud management solutions to companies and organizations across the United States

Fujitsu Computer Products of America is Redefining Document Imaging with .

  • Announced the Fujitsu fi-8000 series of enterprise scanners
  • proprietary Clear Image Capture technology
  • Optical Character Recognition
  • Commercially-available model from the fi-8000 series, the Fujitsu fi-8170, will be available for purchase starting on March 25, 2022, and is priced at $1,195

Fujitsu fi-8000 series features:

  • Clear Image Capture: Breakthrough optical technology that resets the benchmark for high-quality image capture to produce images ideal for data extraction, search and OCR processing, ensuing accurate, editable PDFs.
  • Manual Feed Mode:Allows feeding and scanning of forms, glued papers and A3 size, bi-folded documents. Supports scans of passports and booklets up to 7 mm without the hassle of “sandwiching” them between carrier sheets.
  • Automation Separation Control: Industry-first feature optimizes paper separation torque according to the number of sheets loaded. The large capacity tray allows for high volume scanning of up to 100 sheets at a time and 70 sheets per minute, which saves time by preventing misfeeds and interruptions mid-scan.
  • Improved Document Protection: Industry-first Image Monitoring technology monitors image tilt in real time so that scans come to a halt once image angles exceed the “safe” range to keep documents free of damage. Intelligent Sonic Paper Protection (ISOP) “listens” for abnormal sounds (such as paper wrinkle) and immediately stops the scanner if detected, protecting documents from damage.
  • Multi-Feed Detection: Improved capability to provide automated identification of thick plastic cards and documents with stickers, photos, or adhesive labeling to prevent double-feed detection. Eliminates the need for users to switch profiles according to document type, which streamlines scanning of mixed document batches.
  • Overscan Control: Detects skewed documents that are in danger of being damaged and ensures all data is captured, eliminating the potential for missed data.

Stratix Recognized on CRN's 2022 MSP 500 List

  • Named Stratix to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2022
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • enterprise mobility specialist in the U.S.,

ePlus Recognized on CRN's 2022 Managed Service Provider 500 List in Elite

  • Recognized on CRN's 2022 Managed Service Provider (MSP) 500 List in the Elite 150 category for the fifth consecutive year
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • ePlus Managed Services help enterprises proactively control their IT infrastructure

ComportSecure Recognized for Excellence in Managed IT Services

  • Again awarded TechElite 150 status in CRN's annual Managed Services Provider (MSP) 500 list
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • ComportSecure provides customized IT support

Foxconn claims chip shortage lessening

  • Said to be experiencing a “major improvement” in parts shortages
  • “overall supply constraints” are expected to ease in second half of the year
  • Power management computer chips remain in short supply

SHAZAM Announces DocuCommand Document Management System

  • DocuCommand™, an advanced, enterprise-wide document scanning, archiving, retrieval and management system
  • Stores all types of media files including paper, photographs, audio, video, blueprints, and electronic files from any Windows Office application or third-party product

Toshiba sets March date for initial vote on break-up plan

  • plans an extraordinary general meeting of shareholders on March 24, to seek their initial approval to hive off its devices business
  • final, legally binding vote to determine whether to break up the 146-year-old conglomerate will not happen until next year
  • If the breakup plan failed to win majority support, however, all options will be considered, including a deal to take the company private

Cybersecurity Notes

  • The San Francisco 49ers NFL football team notified an unknown number of customers that their info may have been exposed after ransomware attack.
  • Suncoast Skin Solutions of Florida notified 57,730 patients that their PHI was exposed after ransomwar attack.
  • South City Hospital of St. Louis, Missouri, notified 21,601 patients that their PHI was exposed after server was stolen
  • Colorado Department of Human Services notified 6,132 patients that their PHI after cyberattack.
  • Sound Generations of Seattle, WA notified an unknown number of patients that their PHI was exposed after cyber attack.
  • Raveco Medical of New York City, NY notified 4,897 patients that their PHI was exposed after ransomware attack.
  • The average ransom payment made to hackers is now $322,168 according to report published by Coveware.
  • The total cost of an insider caused breaches in 2021 was $15.38 million, up from $11.45 million the year before, according to a report from Frost & Sullivan.
    • Number of incidents increased by 44%
    • Average cost of malicious user breach = $648,062
  • $45,000 per hour is what midsize hospitals lose per hour according to research published by Ipsos Inc.
    • Large hospitals - $21,500 per hour
    • 91% of hackers driven by financial reward
    • 49% admit that their budget for cybersecurity was not sufficient
    • At least 45 million patients have had their PHI exposed from 2018-2021
  • Advocates Inc. of Framingham, Massachusetts notified 68,236 patients that their PHI was exposed after cyberattack.
  • Allegheny Health Network Home Infusion notified 7,500 patients that their PHI was exposed after ransomware attack.
  • Memorial Hermann Health of Houston, TX notified 6,260 patients that their PHI was exposed after cyber attack.
  • Fiondella, Milone & LaSaracina Accountants of Glastonbury, CT notified 6,215 clients that their info was exposed after cyber attack.
  • Ohlone College of Northern California notified an unknown number of students that their info was exposed after cyber attack.
    - EasyVote Solutions, which managed voter registration info for state of Georgia, announced it had inadvertently exposed the info of an unknown number of voters on a publicly accessible website.
  • Puma, maker of athletic shoes, notified an unknown number of customers that their info may have been exposed after a Kronos ransomware attack.
  • Jeffery T. Henson was sentenced to 8.5 years in prison in Illinois after being found guilty to stealing customer identities while working for Watchfire Signs of Danville, IL
  • True Health New Mexico is being sued after a data breach exposed the PHI of 63,000 patients.
  • Jax Spine and Pain Centers of Florida notified 262,000 patients that their PHI was exposed after ransomware attack.
  • AccelHealth, aka Cross Timbers Health Clinics of Texas, notified 48,126 patients that their PHI was exposed after cyber attack.
  • Pace Center for Girls in Jacksonville, FL, notified 18,300 students that their info was exposed after ransomware attack.
  • SentinelLabs is warning of a new ransomware hacking group named “ModifiedElephant” that is targeting law firms.

This Week in the Copier Industry Ten Years Ago

This Week in the Copier Industry Ten Years Ago

The Last Week of February 2012



I'm on a quest for connecting with Dealer principals and or Dealer VP's.  I have an ongoing opportunity that could give you a few extra coins each year.  Please email me if you're interested and there is almost no work on your end.

Enjoy These Copiers Threads from Ten tears Ago



Konica Minolta Signs Global Sales Agreement with Komori Corporation for ...

Art Post (Guest) ·
TOKYO, Feb 28, 2012 (BUSINESS WIRE) -- Konica Minolta Holdings, Inc. (Konica Minolta)(tokyo:4902) and Konica Minolta Business Technologies, Inc. (Konica Minolta BT or the Company), a subsidiary of Konica Minolta as its Business Company in the Business Technologies domain in the Konica Minolta Group, today announced that Konica Minolta BT has signed a global sales agreement with Komori Corporation in the commercial printing market. The commercial printing market has lately been adopting more and
Topic

Goodcopy Boosts Its Print Volume by 30 Percent with Konica Minolta Presses

Art Post (Guest) ·
RAMSEY, NJ—Feb. 28, 2012—Konica Minolta Business Solutions U.S.A. has helped Goodcopy Printing & Digital Graphics increase overall print volume by 30 percent with award-winning Konica Minolta production print technologies. By adding the bizhub PRESS C8000 color digital press and a bizhub PRO 1200 monochrome printing system to its fleet, the New Haven, CT-based printer has realized faster turnaround times, more flexible document management capabilities and decreased downtime due to the new
Topic

Konica Minolta intros photo-PRESS

Art Post (Guest) ·
Konica Minolta has announced the local availability of its photo-PRESS photo book solution. According to the company, the solution opens up new business opportunities and revenue streams for local print providers. Speaking at the official unveiling of the product, Leon Minnie, Konica Minolta SA product manager for production systems, said photo-Press allows print providers to enter the untapped market of photo books. The solution comprises three components: designer, Web and production. The
Topic

Minnesota copier business owner charged with evading sales tax

Art Post (Guest) ·
Minnesota copier business owner charged with evading sales tax St. Paul, MN – The Minnesota Department of Revenue announced today (Thursday, Feb. 23) the Hennepin County Attorney’s Office recently charged Rafael Eduardo Machado, 47, of St. Michael, with seven felony sales tax violations. Machado, who operated a Minneapolis copier sales, leasing and repair company called JR Copier Specialists, Inc., has been charged with three counts of failing to file his sales tax return, three counts of
Topic

NEW WIDE-FORMAT RICOH AFICIO MP W5100EN/MP W7140EN MFP BRINGS ULTRA-EFFICIENT DIGITAL

Art Post (Guest) ·
and construction (AEC) community and commercial printing operations that serve it. The Ricoh Aficio MP W5100en, which produces 10 pages per minute, and the MP W7140en, which produces 14 pages per minute, are designed for hyper-efficient capturing, saving and sharing of large documents such as building plans and schematics. Built on the proven MP W5100/MP W7140 printing engine, the new platform features the industry’s most comprehensive range of “scan to” features, enabling organizations to
Topic

Paper-Intensive Businesses Use New Xerox DocuMate 4760 to Easily Scan Piles of Differ

Art Post (Guest) ·
software includes Nuance(R) OmniPage(R) Pro, Visioneer OneTouch with Kofax(R) VRS(TM) technology, and TWAIN, certified ISIS, WIA and Visioneer DriverPLUS drivers. Pricing and Availability The Xerox DocuMate 4760 is priced at $3,995, and is available immediately through online channel partners and major resellers. The Xerox DocuMate 4760 is also available with Kofax VRS Pro for $4,995. About Xerox With sales approaching $23 billion, Xerox /quotes/zigman/246904/quotes/nls/xrx XRX +2.33% is the
Topic

ABBYY USA Inks New Strategic Distribution Relationship with Tech Data Corporation; Hi

Art Post (Guest) ·
ABBYY's VAR partners, beginning with the new relationship with Tech Data and StreamOne, the company has hired Darrel Letcher as national sales manager. Letcher comes to ABBYY with Recognition Server sales experience, having served as the senior account executive for the Ingram Micro relationship at Fujitsu America. Letcher has also held leadership positions in Ricoh and Ingram Micro, bringing an in-depth understanding of creating, as well as driving, value for VARs. About Tech Data Tech Data
Topic

Relyco Partners With Ricoh Canada to Provide Leading Substrate Products to ...

Art Post (Guest) ·
DOVER, NH, Feb 28, 2012 (COMTEX) -- Relyco(R), a leading provider of value-added business printing and payment solutions, today announced a reseller partnership agreement with Ricoh Canada Inc., a wholly owned subsidiary of Ricoh Americas Corporation, to provide leading substrate products to their production printing customers. Ricoh has approved both Relyco's DigiPOP personalized digital packaging solutions and REVLAR waterproof paper for use on their production printers and will offer the
Reply

Re: New Samsung 11 x 17" Colour MFPs due Oct 01 USA

GMAN ·
I'll be curious to see if the new Ricoh A4 units and Konica Minolta bizhub 42 / 36 A4 units will derail the Samsung, Sharp, and Lexmark A4 placements that have been prevalent in the marketplace.
Topic

Panasonic Unleashes its latest Laser MFP MB1500 series

Art Post (Guest) ·
Panasonic has introduced its latest MB1500 multifunction printer series which is perfectly designed to simplify your everyday office tasks like print, copy, scan and fax from one compact machine with easy to use and energy saving features. This smart offering from Panasonic helps home users and SOHO to save space (cut installation area by 25%), time, paper and energy costs through its innovative features. The Panasonic MB1500 series of multi-functional printers feature an extremely compact body
Topic

Industry analysts from BERTL, Inc. award Canon for "Best Wide Format Product Line of

Art Post (Guest) ·
Monday, 27 February 2012 08:52 Canon received six 2011 BEST awards from industry analysts BERTL, Inc. including "Best Wide Format Product Line of the Year". Based on a survey by BERTL's product experts, Canon was recognised with BEST Awards for individual solutions from the Canon imageRUNNER and imageRUNNER ADVANCE multifunctional device (MFD) and The Canon imagePROGRAF iPF6300 The Canon imagePROGRAF iPF8300 imagePROGRAF large format printer product lines, as well as uniFLOW, Canon’s print and
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President of Canon Business Solutions Resigns...

Art Post (Guest) ·
assume the duties of CBS President effective immediately. I will delegate my responsibility as the leader of the CBS Sales function to Toyo Kuwamura until a more long term solution can be arranged. The functional areas of Budget and Human Resources will permanently report to Mr. Kuwamura effective immediately. I look forward to spending more time with the people of CBS as we work together to reach our 2012 goals. Please support me in this effort.   Joe Adachi President and CEO Canon U.S.A., Inc.
Topic

Toshiba's e-STUDIO(TM) 206L/256/306/356/456 Series Boasts Industry-First Security Fea

Art Post (Guest) ·
scanning, and print speeds from 20 to 45 pages per minute. Also included is the next-generation e-BRIDGE(TM) open platform that allows software solutions to be easily integrated to enhance productivity and workflow. Various finishing options, including a new optional inner finisher, add to the versatility of these models. "Toshiba's new e-STUDIO Series raises the bar, proving that progress can come in small packages," said Joseph Contreras, director of product and solutions marketing for Toshiba
Member

Beau

Topic

Xanté Launches Memjet-powered Excelagraphix 4200 Inkjet Printer

Art Post (Guest) ·
Xanté Launches Memjet-powered Excelagraphix 4200 Inkjet Printer Thursday, February 23, 2012 Press release from the issuing company Xanté, a leading provider of professional digital print solutions, brings Europe its first look at the Excelagraphix 4200 inkjet printer powered by Memjet, a global provider of high-speed color printing technologies. Xanté is demonstrating the Excelagraphix 4200 in FESPA booth #K101, Fira de Barcelona Gran Via, Barcelona, Spain, 21-24 February, 2012. Xanté
Topic

Ricoh's Unique Digital Capture Solution at HIMSS12

Art Post (Guest) ·
Topic

RFI-Site-Wide Copier MSP Program

Art Post (Guest) ·
Solicitation Number: RFI_Site_Wide_Copier_MSP Notice Type: Sources Sought Synopsis: Added: Feb 22, 2012 7:36 pm SLAC National Accelerator Laboratory (SLAC) is looking to standardize its Fleet of copiers and multi-functional devices and obtain one sevice provider to manage its Fleet. https://www.fbo.gov/index?s=op...ab=core&_cview=0
Topic

Oki Managed Print Services

bandit41076 ·
Take a look...
Topic

MPSConnect Provides Global Information Resources to Managed Print Services Associatio

Art Post (Guest) ·
PRESS RELEASE With Foundation Membership, MPSConnect Provides Global Information Resources to Managed Print Services Association February 28, 2012 – MPSConnect has joined the Managed Print Services Association (MPSA) as a Foundation Member, the highest level of commitment. Through the MPSConnect web portal, newsletters, industry-specific search engine and related tools, MPS professionals gain free access to a steady supply of ideas, stories and best practices. As a Foundation member
Reply

Re: Oki Managed Print Services

bandit41076 ·
a little more info
Reply

Re: Profit Breakdown Question

Old Glory ·
Attached is a Fact Data sheet for an old Ricoh. I send it to you for illustration purposes only. I chose not to send na FDS on current product because of the competitive presense here but it should illustrate how Ricoh would answer your question, at least for this model and in a perfect world scenario.
Reply

Re: Charging for computer related calls

fisher ·
This isssue is such a thorn in my side as I am the customer's sales person but I end up being the customer's de-facto IT Company. Come on people I only sold you a freaking copier!!!! And God Forbid I Send Them A Bill!!!!! I wish I wasn't such a nice guy and I wish I had no IT knowlege.
Topic

Nuance eCopy Healthcare Solution Pack Improves and Lowers the Cost of Care by Automat

Art Post (Guest) ·
. The new solution enables healthcare organizations to improve the quality of care with faster access to patient information, and strengthen patient record security and HIPAA compliance frameworks. “The Healthcare industry is very paper intensive and will remain so for many years to come” Designed to help healthcare professionals cost-effectively transition to electronic medical records, the eCopy Healthcare Solution Pack leverages Nuance’s eCopy ShareScan Suite, the world’s best-selling document
Topic

Epson expecting channel expansion

Art Post (Guest) ·
launched a print managed services programme for partners last summer and has 100 product launches planned for this year across the imaging arena. Steve Torbe, head of business sales at Epson, said that it had around 500 partners already and although recruitment wasn't a primary aim it expected to pick up more resellers over the course of the year. "It's about the differentiation that partners can make for themselves and the opportunity available. We see recruitment of partners as a by product of
Topic

OKI Data Americas to Demonstrate How to Maximize Revenue Potential Through ...

Art Post (Guest) ·
OEMs during the two-day conference where more than 1,700 are expected to participate. Supporting OKI's TMP solution is the company's full line of color and monochrome single- and multi-function printers that provide reliable performance and advanced functionality for all business types and sizes. With fast printing speeds, advanced printing capabilities and utilities, and impressive results, each printer delivers exceptional performance and maximum efficiency. All OKI products are built on parent
Topic

PARC's "Power of 10" Years as an Independent Company Offers Opportunities to ...

Art Post (Guest) ·
. We create new business options, accelerate time to market, augment internal capabilities, and reduce risk for our clients. Since its inception, PARC has pioneered many technology platforms -- from the Ethernet and laser printing to the GUI and ubiquitous computing -- and has enabled the creation of many industries. Incorporated as an independent wholly owned subsidiary of Xerox in 2002, PARC today continues the research that enables breakthroughs for our clients' businesses. SOURCE: PARC
Topic

Leading Technology Consulting and Integration Firm Selects Kofax for Accounts Payable

Art Post (Guest) ·
including invoice submission and inquiries. Through supplier self-service, this low cost, easy to adopt, pay-as-you-go solution reduces cost and errors and enhances AP automation payback. Kofax SupplierExpress is an option to Kofax MarkView. Kofax e-Transactions (KeT) eliminates the need for the printing, mailing, scanning and entry of information from documents and forms by enabling the electronic delivery and capture of documents from a sender to a receiver via secure email. Designed for enterprises
Reply

Re: new C4502/5502

Kitz ·
Is mobile printing standard? It talks about using any wireless network, does that mean I need the wireless card in the machine???
Reply

Re: new C4502/5502

Jomama ·
quote: Originally posted by Kitz: Is mobile printing standard? It talks about using any wireless network, does that mean I need the wireless card in the machine??? The way I read it, it requires the HotSpot subscription, $15./year)
Reply

Re: new C4502/5502

txeagle24 ·
According to our Lanier DSS, mobile printing will be standard starting in April. It sounds like it will be an firmware update that will provide Airprint support.
Reply

Re: Charging for computer related calls

JasonR ·
quote: Originally posted by jswinberlin: Currently we have a conversation that this is outside of your "copier" agreement and it will be billable. However, I always get the feeling that the customer thinks we're taking advantage of them. I know the feeling, I've had this conversation with many customers over the years. First and foremost, get a piece of paper (we call ours the Connectivity Support agreement) saying what is included and what is not. As others have stated, it's best to have the
Reply

Re: Charging for computer related calls

jswinberlin ·
We include up to 2 hours initial installation on all of our connected products (except for the very low end machines). Is anyone else charging for initial connectivity? We found that when we didn't connect our products most of the time they weren't installed properly and the customer didn't get the full functionality. For example, color systems were not defaulted to B&W for printing...Scanning was not set up, accessories were not configured properly and overall the customer was not as happy
Reply

Re: Charging for computer related calls

jswinberlin ·
We do have an agreement that says that computer/network support is not included. At this time we do not offer contracts for these services, but I believe we may in the near future. However, some of the problems I see is that either the sales person glosses over this part of the "connected product agreement" or the person who needs the support isn't the one who signed the agreement. In the end, it just seems like this does nothing but prove the customer wrong which in turn makes them more angry
Reply

Re: RBS Takedown

GMAN ·
This is the best news I've heard all week! Congratulations, Art. Put another 'W' in the WIN column for Independent Dealers and talented Sales Representatives!
Topic

Lexmark declares quarterly dividend

Art Post (Guest) ·
sizes with a broad range of printing and imaging products, software, solutions and services that help customers to print less and save more. Perceptive Software, a stand-alone software business within Lexmark, is a leading provider of enterprise content management software that helps organizations easily manage the entire lifecycle of their documents and content, simplifying their business processes, and fueling greater operational efficiency. In 2011, Lexmark sold products in more than 170
Topic

Tell us About Your Best Sale this Month!

Art Post (Guest) ·
Please post your best sale this month. Tell us what you sold, how many, revenue amount or Gross Profit, time to seal the deal, how you found the client and anything else that was interesting about the sale. Please post in the reply section. Each month, we'll pick a winner and the winner will get a FREE $25 gist card from Print Audit! Go here to check out UDOCX
Topic

I dare you...

Art Post (Guest) ·
phone number. I am NOT afraid of my customers calling me with a problem. My BIGGEST PROBLEM is when my customer has a problem that I don’t know about. Problems are an opportunity for you to shine, for your team, or your company to shine! Do you have a billing issue? I have the greatest “Back Room” in the industry, and our Sales People can actually talk directly to them, and get our customer’s billing issue resolved. I know that this is not possible in the direct (_BS) Branch. When I worked for
Topic

Sealed bids/proposals/qualifications addressed to Spring Branch Independent School Di

Art Post (Guest) ·
Sealed bids/proposals/qualifications addressed to Spring Branch Independent School District, ATTN: D Newspaper: houstonchronicle.com | Date: 02/13/12 Sealed bids/proposals/qualifications addressed to Spring Branch Independent School District, ATTN: Director of Purchasing will be received in the SBISD Purchasing Office at 1031 Witte RD, BLDG E (2nd Floor), Houston, TX 77055-6016 until: MARCH 28, 2012 @ 11:00 AM FOR: ANNUAL CONTRACT FOR DIGITAL MULTI-FUNCTION COPIERS AND SERVICES (9412P). A pre
-=Good Selling=-

This Week in the Copier Industry Fifteen Years Ago

This Week in the Copier Industry Fifteen Years Ago

Last Week of February 2007

A little delayed with Covid19 but last week had me attending our (Stratix Systems) 2022 kickoff.  Yes, I was able to get to Presidents Club in 2021 because my dealership gave the tools that helped me in my quest. Ob the flip side if you don't use of understand the tools that your dealership provides then you'll never have the opportunity to excel.  As much as it's about me reaching Presidents Club it's also about the dealership and the team that drives us forward. KUDOS to all!

Enjoy These Copier Threads from 15 years Ago This Week!

Recognizes KONICA MINOLTA's bizhub C450 as "Most Reliable"

Art Post (Guest) ·
The Annual Color Product Reliability Study Conducted by the Office Products Analyst (OPA) Recognizes KONICA MINOLTA's bizhub C450 as "Most Reliable" RAMSEY, NJ and ROCHESTER, NY- January 19, 2007 - KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. (KONICA MINOLTA) is pleased to announce that Office Products Analyst (OPA) named the KONICA MINOLTA bizhub™C450 color multifunctional peripheral (print, copy, scan and fax all in one device) the 2006 OPA Most Reliable 36-45 PPM Color MFP. The Office
Topic

Konica Minolta Demos Support For New Vista

Art Post (Guest) ·
new imaging, networking and security features in the Windows Vista operating system. Konica Minolta will be one of the first in the market to support the XML Paper Specification (XPS) file format and Web Services for Devices (WSD) on the soon-to-be introduced next-generation of bizhub™ multifunctional products (MFPs – print, copy, fax, scan all in one system), and select bizhub and magicolor printers. New Page Description Language (PDL) from Microsoft XPS is a new Windows Vista file format that
Topic

AFICIO MP 1600/MP 2000 SERIES

Art Post (Guest) ·
1600/MP 2000 Series. These digital imaging systems enable users to copy, print, scan and fax all from one conveniently compact and powerful system. The MP 1600spf and MP 2000spf are pre-configured and offer digital copying, printing, scanning and faxing standard. In addition, Ricoh has also launched the MP 1600L/MP 2000L Series that provides copying, PCL6 printing and TWAIN scanning capabilities and is ideal for Windows-based environments such as small businesses, workgroups and offices that
Topic

Copier Sales a Dying Breed with Dealers?

Art Post (Guest) ·
Got this email from a fellow sales rep, he asked that his name not be mentioned in reference to his job. Our P4P member stated that he was sick and tired of fighting for "his" commissions and the never ending battle from business owner to salesperson Art, My screen name was Darth Vader. I've enjoyed the hotel. It was a great source of information. I have left my sales position, and I will no longer be working in sales - not because I couldn't sell; I was the most successful copier salesman my
Topic

New Copier Sales Poll!

Art Post (Guest) ·
also know there are many that would jerk some sales people around enough to make them quit or leave.
Topic

Position Yourself as an Expert

Art Post (Guest) ·
additional service that they offer for their clients. Your goal is to sell your knowledge and nothing else. Have copies of Print Assessments that you have completed to show the accounting firm what the typical report entails, here you are breaking the mold from the common copier salesperson and establishing yourself as the expert. You can even offer a FREE print assessment to the accounting firm to show them your expertise and your creative ideas for print assessment and print migration. You can
Topic

Ricoh Aficio MP 1600/MP 2000 Digital

Art Post (Guest) ·
1600/MP 2000 Series Highlights: 11” x 17” platen Scan to Email/Folder with LDAP support IP Faxing Full Duplexing (MP 2000) PDF Direct Print and extensive security features including Authentication, Encryption and SSL support The MP 1600SPF and MP 2000SPF will come standard with digital copying, printing, scanning and faxing features and the MP 2000SPF will also include the 1-Bin Tray
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RICOH CORPORATION ALIGNS WITH XYTHOS

Art Post (Guest) ·
, today announced Xythos’ entry into the Ricoh Technology Alliance Program. Xythos’ document and file management software will help users access and share electronic and scanned documents and is compatible with Ricoh’s embedded software architecture in its multifunction products (MFP). Ricoh and Xythos both view this alliance as a means to deliver user-friendlier document management options to their users. Xythos Software offers web-based document and records management applications that help
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Re: Fair Comission Plans

Art Post (Guest) ·
Great Topic!!!!! I too get nothing for service and supplies except when I sell suppies at the time of the sale. Also with the industry moving more to monthly cpc charges and less yearly maintenance agreements I also receive nothing for this. I have just started tracking the pages that I am capturing with new installs, where I knock out a MFP's faxes and printers. I can now tract how many new clicks I am pulling in for the company and the charges associated with these. I feel as this can be a
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Re: Fair Comission Plans

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Inventory has become an almost impossible issue. When I started, the only accessories for the most part were a finisher or LCT and we had a 13, 20, 28, 35, 45, and 60 cpm unit...6-7 mainframes and a few fax machines. Look at it now...we literally have more fax models now than we used to have copier models and more possible accessories per model than we used to have in the whole product line. Add a full line of printers and a parallel copier line that is color. We now have 57 separate and
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Re: Fair Comission Plans

Art Post (Guest) ·
quote: Originally posted by Jim Parker: Inventory has become an almost impossible issue. When I started, the only accessories for the most part were a finisher or LCT and we had a 13, 20, 28, 35, 45, and 60 cpm unit...6-7 mainframes and a few fax machines. Look at it now...we literally have more fax models now than we used to have copier models and more possible accessories per model than we used to have in the whole product line. Add a full line of printers and a parallel copier line that is
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Re: Around the World w/Ricoh #3

Art Post (Guest) ·
Ricoh Launches Tree Planting Offset Program Ricoh UK has joined the growing list of companies implementing tree growing initiatives by offering its customers the opportunity to plant fruit trees in a bid to offset carbon emissions. The printer manufacturer is working with Seeds for Africa, which, according to Ricoh, educates young people in Africa about how to farm their own fruit and vegetables. The program monitors the printer and copier usage levels of businesses. For every 100,000
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Building on the December 2006 release of Enhanced Locked Print

Art Post (Guest) ·
have this level of functionality, they would need specialized third-party print server software, which significantly increases their costs and often requires an annual software maintenance contract. Effective February 23, 2007, Enhanced Locked Print – EX (Extended Edition) is available for immediate purchase. About Enhanced Locked Print Reduces operating costs, by using a centralized printing strategy, without having to sacrifice security Stores, releases and manages confidential document output

Re: Fair Comission Plans

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No question that is alot of G.P. in anybody's book. I personally am not one who believes that a sales rep has right to share in the savings when a dealer takes advantage of "cash with order" discounts or quantity discounts. Sales reps aren't the ones who get "stuck" with discountinued inventory ,etc. so I'm willing to accept that deal. Therefore, I'm OK with Dealer Cost being based on regular "Single Unit Price" regardless of occassional discounts. The way I see it, for me to lay claim to that

Re: 240w background

PrintDoctor (Guest) ·
I dont see background when scanning to PC, however, replaced the drum and heavy background still exist. If this was an older analog Ricoh (700 series or 870) I would try adjusting the lamp setting (light sensor adjustment) in Severice Mode # -12. I can not find a lamp setting adjustment on this unit.
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Re: Fair Comission Plans

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You speak of $300,000 G.P. above sales cost. Anytime you try to compare commission plans, you need to keep in mind that that the amount of "pad" added to Dealer's Cost can have a significant impact on commissions even though it may not effect total income. This is what I mean. One company may pay $3,000/mo. salary and 40% commissions but have a sales cost that is 20% above Dealer Cost. Another company may only pay $3,000 salary and 30% commissions but be a better plan because they pay based on
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Re: Fair Comission Plans

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ANYBODY BRINGING IN $ 200-300,000 GP SHOULD MAKE IN THE SIX FIGURES. THE BIGGEST PROBLEM WITH THE COMMENTS ABOVE IS DEALER COST. MOST SALES AND MANAGERS DON'T REALLY KNOW WHAT THE TRUE DEALER COST IS. ALL MANUFACTURES OFFERS PROMO'S IF THE DEALER BUYS ALOT, PLUS THEY OTHER OTHER INCENTIVES WE NEVER HEARD ABOUT. IF A SALESMAN IS TRUELY GROSSING OVER TRUE DEALER COST $200-300,000 G.P., I WOULD THINK THE DEALER BETTER BE KISSING HIS OR HER ASS.
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Re: Fair Comission Plans

Art Post (Guest) ·
Jim: My company uses a 20% pack. No discounts are passed and on along with CWO's. They are entitled to this, it is their company. In reference to the 200K -300K, yes I agree the rep should be getting anything in reason for that type of GP volume, and thats what I stated for the AMEN! I am not the smartest or most gifted sales person on the block however longevity and the desire to work hard, compete and win makes me above average when it comes to the numbers. What ticks me off most is the day
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Re: rw240 won't plot

Art Post (Guest) ·
is plotbase showing the paper roll feeder installed, also do you aalso see the paper roll feeder on the copier?
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Re: 240w and .pln files

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when I choose print to file for an app. then I name the file. with quotes around it and end it in .tif that way it will be a supported file adding it to plot client.
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Re: Around the World w/Ricoh #3

Art Post (Guest) ·
Saints Crash at the Ricoh Coventry 2 Southampton 1 The Ricoh Arena 20/02/07 Attendance: 17194 Report Less-than-Subtle Coventry Dash Automatic Promotion Hopes Southampton`s playoff status was thrown into real doubt for the first time since their mid-October after 'new manager syndrome` seemed to affect most performances at the Ricoh arena. Instead of relentlessly and clinically building on Saturday`s victory over Barnsley, Southampton last night capitulated to a 2-1 loss and perhaps more
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Re: 2090 printing?

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we tried that and they were all for it but the aplication they were printing out of their AS400 will not print to the doc. server.
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Re: looking for recommendation small b/w plotter

Art Post (Guest) ·
Call Paradigm Imaging and click thier link, they have the Canon Prograph 700 which is awesome, plus they are a sponsor of the site!!
-=Good Selling=-

Mindset... The Difference Between A Sales Rep And A Sales Professional.

"We will pay a heavy price if we insist on navigating the 21st century with a 20th century mindset."
Tom Steyer

Are you putting in the work?

The way it was is not the way it will be!

What got you to where you are at will not keep you there.

You must be willing to get off of the comfy couch. You must get outside of your physical, mental and emotional comfort zones. You must be willing to push the envelope, to get comfortable being uncomfortable.

“The comfort zone is a psychological state in which one feels familiar, safe, at ease, and secure. You never change your life until you step out of your comfort zone; change begins at the end of your comfort zone.”
Roy T. Bennett

Do you need to stretch yourself outside of the comfort zone?

Would now be the time to rise up and become that sales professional as opposed to living in the sales rep safety zone?

Unfortunately, many in sales are consistently inconsistent and will turn their head and mentally say, "No thank you, I'm comfortable just where I am at." And you know what? This is OK, just accept the fact that you will be replaced at some point in time.

Could ones thought process, behavior, attitude and approach to their sales career be the difference between a sales rep and a sales professional?

The only way to become better at sales is to spend time working on it.

Let's stop for a moment and check out how Merriam Webster defines mindset and professional.

Mindset - a mental attitude or inclination, a fixed state of mind

Professional - characterized by or conforming to the technical or ethical standards of a profession, exhibiting a courteous, conscientious, and generally businesslike manner in the workplace

Huge two words that stands out here... ETHICAL STANDARDS... you get what I am cooking?

A sales professional earns the trust and respect of their clients. They maintain self-respect and dignity. They achieve trust by never wavering from their core values and beliefs.

I believe sales professionals have developed habits, routines and rhythms that guide them to stay at the top.

Sales professionals are called professionals for a reason, are you willing to do the work?

DO YOU VIEW YOURSELF AS A SALES PROFESSIONAL?

Think about this... Imagine a doctor who is embarrassed to admit they are a doctor? A nurse who covers up the fact they are a nurse. Or a teacher who doesn't want anyone to know what they do for a living.

In every profession, the members within that profession are proud to be a part of it. Can the same be said with salespeople?

How many in sales make up other terms. They call themselves account executives, product specialists, customer relationship agents, relationship managers, just to name a few.

Sales professionals are proud of who they are, they celebrate it!

Sales professionals understand selling is one of the most fundamental and important functions within society. Without selling, how does money move through the economy at the rate that it needs to?

ARE YOU INVESTING AND PUTTING IN THE WORK?

"Without hard work and discipline it is difficult to be a top professional"
Jahangir Kahn

Fail to put in the work and you will never find true success.

You’ve heard about Malcolm Gladwell and his 10,000-hour rule. He studied and discovered the most successful people are the ones who have put in the hard work. They dive into their craft and study. And they worked and worked some more.

You can’t expect success to come to you just because you want it to. You must be willing to work hard.

You must adjust your mindset. Every morning, look in the mirror in and say to yourself, I'm a sales professional.

Moving from a sales rep to a sales professional requires:

  • A commitment to yourself
  • A commitment to a stronger work ethic
  • A commitment to a plan
How many of you will double-down and do the things necessary to change the course of your sales career?

Will you commit to doing the work, or dodge it, settling for the sales reps mindset?

  • Becoming better is simply, better.
  • Progressing is simply, progress.
  • Potential is simply, potential.
Sales professionals invest in themselves

How many in sales have invested at least 10% of their annual income in their own professional development and improvement in the past 12 months?

Sales reps don't think it's their responsibility to improve themselves. They won't attend seminars, workshops, online learning, or even purchase series of books without their company paying for it and requiring it of them.

Sales professionals invest in themselves. They see themselves as professionals. They have a professional mindset. Professionals understand that they must constantly and continually "sharpen the saw." They buy the books, get the newsletters, attend the conferences, listen to the podcasts, get coaching and seek out betterment.

Can you imagine your tax accountant delivering your tax returns and then mentioning they haven't spent any time updating themselves on tax laws for years?

How about the doctor going into surgery to work on one of your family members, thoughtlessly saying, "It's been years since I've bothered to take a class or upgrade my skills."

Why is that sales reps find excuses and sales professionals just do it?

How many in sales are willing to do the things necessary to become a sales professional?

A SALES REPS MINDSET OR A SALES PROFESSIONALS MINDSET

Are you committed?

Do you have what it takes to take your career to the next level?

Are you willing to put in the work to become a sales professional?

"I have nothing in common with lazy people who blame others for their lack of success. Great things come from hard work and perseverance. No excuses."
Kobe Bryant

Sales professionals understand that initial achievement is just the tip of the sales iceberg.

Sales reps stop as soon as they reach the peak... such as achieving presidents club.

Sales professionals see feedback and critique as thoughtful insight of their weak spots.

Sales reps see all of this as someone criticizing them.

Sales reps blame others, point fingers and makes excuses.

Sales professionals accept responsibility and hold themselves personally accountable.

Sales reps stall after failure or lost deals.

Sales professionals grow after failure.

Sales reps strive to achieve.

Sales professionals strive for continuous growth.

Sales reps live for opinions.

Sales professionals live for the truth.

LOSING IS FOR SALES PROFESSIONALS

To quote Thomas Edison,

“I have not failed. I’ve just found 10,000 ways that won’t work”.

Mentally strong sales professionals aren’t superhuman. They’ve simply developed positive mental habits that support their mental toughness when it comes to their sales development.

Sales professionals don’t let failure and adversity stop them from taking the necessary steps forward to sales betterment. Instead, they let go of the past, lost deals, missed quota and they learn from all this to improve themselves.

Sales professionals learn from losing. Sales reps make excuses when losing.

A few things to think about...

Are you committed to being a professional?

Sales reps crave to get noticed.

Sales professionals crave to be remembered.

What do you want to be remembered as? A sales rep or a sales professional?

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I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I believe you're going to love it. You can find it on Amazon in paperback, kindle and in audio.

In a world full of empty suits, I'm passionate about helping sales reps become sales professionals. I help sales teams understand the true value they bring to the market.

With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social and Selling from the Heart.

You can follow me on LinkedIn, Twitter, Facebookand on my podcast by clicking on Selling from the Heart.

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