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This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

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This Week in the Copier Industry 5 Years Ago

First Week of September 2019

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Real Copier Sales

Have you ever had a conversation with somebody and afterward thought about what you should have said differently, or not at all? Most people have, and you’d be hard pressed to find a person who doesn’t have regrets over something that came out of their mouth at one point or another...more here

Threads from 5 Years Ago This Week

When Was the Last Time You Named your Printer or Copier?

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Era): Hope Xerox (hoping it works all the time) Lottie Ricoh (we make a lot of copies) Lulu Kyocera (our copier is a loser) Benedict Arnold Toshiba (the copier never works right) Nimrod Sharp (odd name for an odd copier) Owen Savin (we owe a lot of money on this copier) Pleasant Muratec (we like our copier) Zebulon Xerox (it's our prized copier) Newton Ricoh (we just got it) August Kyocera (the month the new copier was purchased) Merlin Toshiba (our system is amazing) Avis KonicaMinolta
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Konica Minolta’s Vicky Ringwood Honored as a 2019 Women Influencer

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companies to drive connections and bring diversity and innovation to the workplace. Ringwood’s internal and external human resources efforts have demonstrated great success in attracting and retaining talent for Konica Minolta through demographic shifts and technological transformations. As a result, candidate flow has tripled since January, when Ringwood began her initiative to modernize the company’s online media presence and engage its workforce to promote the company culture and their personal
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Océ ProStream Application From Canon Solutions America Receives Awards From Printing Industries America (PIA) And Great Lakes Graphics Association (GLGA)

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customers. "This award-winning application demonstrates the many possibilities for the commercial print world with inkjet technology, and specifically the Océ ProStream," said Francis McMahon , Executive Vice President, Production Print Solutions at Canon Solutions America. "We were excited to see how well this print sample fared in a contest that included both offset and other digitally printed applications. The catalog allows commercial printers to see for themselves that digitally printed samples
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Sharp Expands Its Direct B2B Sales Operations In Texas

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." Texas Document Solutions will retain its other locations in Waco , Lufkin , Tyler and Bryan under the current leadership of owner Randy Davidson . About Sharp Sharp Business Systems is the direct sales division of Sharp Imaging and Information Company of America, which markets Sharp's full line of multifunction printers (MFPs)/Copiers, Network Printers, and professional display products including the AQUOS BOARD ® interactive display system. Sharp Imaging and Information Company of America is
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Konica Minolta 1Rate Program Updates

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I've had a few calls in the last few days about the KM 1rate program reeling it's ugly head again. We shared some documents about a year ago, however I'm hearing that some of the talking points we used to shoot down the program are not legit anymore. Again this is hearsay and no one can confirm. Does anyone have a new set of KM 1Rate lease docs or can any clarify what has changed? Can anyone help? Art
Blog Post

Ten Commandments of Selling Copiers

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Ten Commandments of Selling Copiers Thou shall honor thy the client Thou shall always be prospecting Thou shall always be educating the client Remember that if you don’t know the answer to a question, then tell the client you will get back to them Thou shall not tell false truths Thou shall always have a great work ethic Remember that ours is not a 9-5 job Thou shall always be educating thy self Thou shall be a great listener Thou shall always walk and speak with a great attitude Note from Art
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Re: When Was the Last Time You Named your Printer or Copier?

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copiers as she/her and his printers are he/him. No idea, have never questioned why but think it's hilarious!
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Canon Solutions America Celebrates 5,000th imagePRESS Placement At Maine-based SFX America

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-plant, and transactional printers, the imagePRESSC850 is equipped to handle a variety of media options, including heavier, coated, or textured stock at an outstanding level of reliability and performance. Providing fast turnaround, the imagePRESS C850 has print speeds of up to 85 letter-size images per minute, duplex, long-sheet printing for paper up to 30 inches. It also features new in-line finishing options like multi-function die punching, creasing, and booklet trimming, as well as the new
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Sharp Announces 13 New Monochrome Multifunction Printers That Join Award-Winning MFP Product Family

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Sharp Announces 13 New Monochrome Multifunction Printers That Join Award-Winning MFP Product Family New lineup includes eleven workgroup models that support 11" x 17" and two desktop models that support letter-legal, all leveraging Sharp's latest technology Photos (1) MONTVALE, N.J. , Aug. 6, 2019 / PRNewswire / --Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation (SEC), announces 11 new Advanced and Essentials Series workgroup MFPs, as well
Comment

Re: When Was the Last Time You Named your Printer or Copier?

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10 years ago, I sold two 45 cpm colour copiers to one law firm both located in the same copier room. I named them Bert Ernie and even put stickers for the same on each copier. The grouchy law firm after about a month asked me to remove the stickers and give each copier an IT asset name. They found it difficult to relate to a copier with a name. I have not named copiers since.
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Ricoh's multi-year strategy to empower its digital workplaces across the US reaches new heights

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MALVERN, Pa. , Aug. 7, 2019 /PRNewswire/ -- Ricoh USA , Inc. today announced the culmination of a multi-year investment in empowering its own digital workplaces across the U.S., unveiling two new facilities, including a new U.S. headquarters. These new facilities will be equipped with Ricoh's next-generation collaboration and productivity solutions, such as unified communications systems (UCS) , intelligent multifunction printers (MFPs) , interactive flat panel displays (IFPDs) and projectors
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Canon U.S.A. Receives Esteemed InterTech Technology Award for Océ ProStream Series Inkjet Press

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. , Inc. "This award reflects Canon's commitment to offering solutions built to bring innovative technology to the professional digital printing market, specifically to commercial print service providers." Leveraged with Océ multi-level technology, the award-winning solution provides sharper details, smoother half tones and economized ink usage. The Océ-developed set of ColorGrip and polymer pigment inks creates exciting, vibrant colors built to leave a lasting impression. Eliminating room for
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Canon Issues Insurance Best Practices Whitepaper on “Three Steps to Enable Automation and Cost Savings”

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, digitizing data and deploying a workflow tool that ensures efficient access to information. With this in mind, Canon's whitepaper, " Three Steps to Enable Automation and Cost Savings ," examines best practices that insurers should consider to help solve these challenges and ensure that their digital transformation initiatives can move forward. The approach is generally comprised of three phases: Phase One: Consider an assessment of current state workflows using common Six-Sigma techniques. With this
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KYOCERA to Strengthen Open Innovation in AI and IoT with New Research Center

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: 6971 ) ( https://global.kyocera.com/ ), the parent and global headquarters of the Kyocera Group, was founded in 1959 as a producer of fine ceramics (also known as “advanced ceramics”). By combining these engineered materials with metals and integrating them with other technologies, Kyocera has become a leading supplier of industrial and automotive components, semiconductor packages, electronic devices, solar power generating systems, printers, copiers and mobile phones. During the year ended
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Canon Solutions America Customer Intellus Expands Customer Offering With Addition Of First Océ ProStream Device On The East Coast

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MELVILLE, N.Y. , Aug. 1, 2019 /PRNewswire/ --Canon Solutions America, a wholly owned subsidiary of Canon U.S.A. , Inc.,has announced that Intellus has completed the installation of the first Océ ProStream digital inkjet press to operate on the East Coast. As part of an expansion plan to grow its digital direct mail printing and mailing capabilities, Intellus has invested $8 million in new high-speed production inkjet printing and finishing equipment. The Océ ProStream continuous-feed, high
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Kyocera shifts China production to Vietnam to avoid Trump tariffs

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OSAKA -- Kyocera will relocate production of U.S.-bound copiers and multifunction printers to Vietnam from China, the Japanese manufacturer said Friday, in a move designed to avoid U.S. tariffs. "We will switch production between Chinese facilities and Vietnamese facilities," Kyocera President Hideo Tanimoto told reporters. All-in-one printers made in China are mainly shipped to the U.S., while those built in Vietnam are usually destined for Europe. The decision comes after months of
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The Art of Driving Sales on your Company Website

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, intriguing headlines to displaying your benefits the right way, your website needs to contain all information essential for your target audience to make their decision. So, what do you need to know about driving sales and how to prepare your website for it? Stay tuned as in this article, we bring you all the answers. TABLE OF CONTENTS 1. Five-step strategy Starting with SEO Focusing on Social Selling Engaging customers through email marketing Delivering same-quality experience on various devices
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KYOCERA Announces Consolidated Financial Results for Three Months Ended June 30, 2019

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August 02, 2019 02:23 AM Eastern Daylight Time KYOTO, Japan--( BUSINESS WIRE )-- Kyocera Corporation (TOKYO:6971) today announced its consolidated financial results for the three months ended June 30, 2019 (“the first quarter” or “FY20-Q1”), as summarized below. Complete details are available at: https://global.kyocera.com/ir/library/f_results.html Consolidated Results of Operations: Three Months Ended June 30 Unit: Millions (except percentages and per-share amounts) Three Months Ended June 30
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Canon U.S.A. Reinforces Its Commitment with Kofax to Help Customers Manage Document and Data Capture Activities Efficiently

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Magazine's World's Most Admired Companies in 2019. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A. , sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. † Based on weekly patent counts issued by United States Patent and Trademark Office. Specifications and availability are subject to change without notice. Neither Canon Inc. nor Canon U.S.A
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Ricoh Profit from Last Quarter

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I recently read that Ricoh Corp gross profit dropped 5.2% which brought the gross profit to 184 billion yen. That 184 billion yen converts to $1,726,288,000 US dollars. I just find it amazing with all of the concerns about printing that this is an incredible number for one quarter.
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Canon U.S.A. imagePRESS Servers Adopt the Latest EFI Fiery Platform

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Canon U.S.A. (Melville, NY) announced the availability of two EFIFierypowered digital front ends (DFEs) for the newly launched imagePRESS C910/C810/C710/C710CA color digital presses –the imagePRESS Server H350 and G250. According to a statement released by Canon U.S.A., "these DFEs combine the imagePRESS’s superb print quality, high performance, new production capabilities and excellent productivity with EFI’s innovative, scalable and integrated platform, Fiery system software FS350 Pro and
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Imaged Advertising Creations Expands Client Base with EFI VUTEk FabriVU 520

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they’re rolling out national programs are significant, and the graphics are easy to install .” For these clients, IAC’s new VUTEk FabriVU 520 printer will deliver faster and better quality than the shop previously could provide. The printer is a highly productive, robust solution designed for 24/7 operation. Its aqueous inks deliver four-color printing in a wide color gamut with deep saturation up to an ultra-high resolution of 2,400 dpi. This workhorse produces print at a maximum speed of 4,800
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7 Things Salespeople Say That Cost Them Deals

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Have you ever had a conversation with somebody and afterward thought about what you should have said differently, or not at all? Most people have, and you’d be hard pressed to find a person who doesn’t have regrets over something that came out of their mouth at one point or another. Salespeople are no exception, and there’s nothing like a lost deal to force you to go over a conversation and pick it apart, convincing yourself that if only you had said this one thing, or not said this other thing
see attached file
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Xerox & Fujifilm Arguing Over....

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From a recent clip, it seems that Xerox wants to dispose top Fujifil execs for their on going court battle. I didn't realize that the fine for backing out of the Fujifilm deal is $1 Billion dollars. I guess there will be more to come on this, Can you imagine if Xerox lost?
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Toshiba quarterly profit jumps on cost cuts, but misses estimates

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TOKYO (Reuters) - Japan’s Toshiba Corp ( 6502.T ) reported on Wednesday a 10-fold jump in first-quarter operating profit as it stepped up cost cuts across divisions, but the profit missed analyst estimates. The Japanese conglomerate has been consolidating factories, cutting jobs, revamping the procurement method to compensate for the loss of the prized chip business, sold last year to plug a multi-billion-dollar balance sheet hole left by the collapse of its U.S. nuclear power unit. Toshiba
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Re: Why did the Pentagon spend $32.8M on risky tech?

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. They have been selling via the GSA for many years plus at all state and municipal levels. With the US China trade war seemingly prepared to ratchet up with another 10% tariff on Sept 01 to cover virtually all imports from China (copier/ printer products are already subject to a 25% tariff), there is no end in sight until potentially after the 2020 Presidential elections (if a China friendly Democratic President is elected). In my experience with the DND, most purchases are made by local staff
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Re: Canon Solutions America Celebrates 5,000th imagePRESS Placement At Maine-based SFX America

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Wow, that's awesome. Canon has some awesome devices
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Re: The Industry Lost a good one

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Old Glory posted: Advanced Systems is why I am in this business and have been for 38 years. It was Mel Kubicek then who talked me in to coming to work for them selling 3M copiers. Dave's Bio says that he joined Advanced Systems 30 years ago so I had moved on to Kansas City by the time he came on board. @Old Glory Advanced and Dave have been instrumental in our success with Canon. When we first became a dealer we were overwhelmed with the programs, rebates, trade in credits and what to use with
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Re: Ten Commandments of Selling Copiers

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If you sell to the customer, like it is you sitting in their place, you are more likely to have loyal customers instead of just satisfied customers.
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Re: Ten Commandments of Selling Copiers

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Right on, there is no better way to treat the client!
Blog Post

Sales Professionals Are Self Enabled, Are You?

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salespeople leverage these tools to help them gain visibility without working on increasing their value, they'll get vetted out of potential sales opportunities. Visibility before Value = Vetted THE EMPEROR HAS NO CLOTHES We've heard the phrase, 'sales is an activity game' but all of these tools have shed a massive spotlight on the sales community. The masses out there are shouting right back at salespeople, "Where's the beef?" Sales enablement tools help sales teams get visible but the real question
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Infinite opportunities for labels and beyond with HP Indigo at Labelexpo Europe 2019

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enable continued profitable growth for the Indigo customers, including security labels, shrink sleeves, and pouches," said Alon Bar-Shany, general manager, HP Indigo. A focal point of the stand will be the HP Indigo 8000 Digital Press, the most productive narrow-web press printing at 262ft (80m) per minute. This will run in line with the ABG Fast Track die, demonstrating how to save money with analogue to HP Indigo conversion. The HP Indigo 6900 Digital Press, the world’s best-selling digital
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Mark Andy Introduces New Digital Pro Product Line

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-to-roll CMYK digital toner hybrid press About Mark Andy Inc. Mark Andy is a pioneer of the graphic arts and printing industry. As the world’s leading manufacturer of narrow- and mid-web printing and finishing equipment, it supplies leading global brands, including Mark Andy and Presstek printing presses, Rotoflex finishing solutions, as well as a complete line of Mark Andy Print Products consumables and pressroom supplies. All products are backed by the largest customer support team in the
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Oki Australia is launching two new toner-based label printers

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Oki Australia is launching two new toner-based label printers: the Pro 1040 CMYK and Pro 1050 CMYK + white, which are aimed at the burgeoning craft food and beverage markets. The LED printers will be available through Labelpower and Gulmen Engineering, and will be on the PrintEx stands. New from Oki: Jeremy de Silva (left) with colour label printing for inhouse or short runs Jeremy de Silva, marketing manager at Oki Australia said, "The Pro1040 and Pro1050 narrow-format label printers have
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Sharp Posts Lower-Than-Expected Profit as Trade Gloom Hits Electronics Demand

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TOKYO (Reuters) - Sharp Corp reported a lower-than-expected quarterly operating profit, as an escalating trade war between the United States and China dampened demand for its electronics devices and television sets. The trade dispute, punctuated by tit-for-tat import tariffs spanning industries, has slowed demand for consumer electronics worldwide, hitting both Sharp and its Taiwanese parent Foxconn, the world's largest contract manufacturer. Sharp, which makes sensors, camera modules and
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Epson SurePress and ColorWorks Digital Label Printing Solutions Inks Comply with Major Food Contact Materials Regulations

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customers need to worry about when they use Epson SurePress or ColorWorks digital label printers to print their labels." For additional information about Epson's SurePress line of digital label presses and Epson ColorWorks on-demand color label printers, visit www.DuraFastLabel.com . About Epson Epson is a global technology leader that manufactures color inkjet printers and digital label printing systems as well as projectors, watches, and industrial robots. With more than 81,000 employees, Epson is
 
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Memoirs of a Copier Sales Person

Pros and Cons for Unlimited Cost Per Page Agreements

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An unlimited cost-per-page (CPP) contract for copiers can be attractive for businesses looking to manage their printing costs. Here are the pros and cons:

Pros

  1. Predictable Costs:

    • Fixed Monthly Payment: With an unlimited CPP contract, you pay a fixed amount regardless of the number of pages printed. This predictability can simplify budgeting.

  2. No Overages:

    • Freedom to Print: Businesses don't have to worry about additional charges for printing more than a pre-set number of pages. This is particularly beneficial for businesses with fluctuating or high-volume printing needs.

  3. Maintenance and Supplies Included:

    • All-Inclusive: These contracts will include toner, maintenance, and repairs, reducing the need for separate service contracts or surprise repair costs.

  4. Simplified Management:

    • Ease of Use: Without the need to monitor and report usage for billing, administrative tasks related to print management are reduced.

Cons

  1. Higher Base Cost:

    • Potential Overpayment: If your actual print volume is low, you might end up paying more than you would with a standard CPP contract where you only pay for what you use.
    • All unlimited agreements under go a rigorous audit of your past and current print volume.  Once that base line has been established the vendor will quote a monthly cost base on the audit.  It's not uncommon for  vendor to increase the price by up to 25% to cover unforeseen increases in prints.

  2. Encourages Waste:

    • Lack of Accountability: Since there’s no direct cost associated with printing more, employees might not be as careful with their print habits, leading to wasted paper and toner.
    • Paper is at an all time high cost of .01 - .014 per sheet for low quality paper and .02 - .03 for high end paper typically used in color print devices.

  3. Locked into Contract:

    • Limited Flexibility: You may be locked into a long-term contract with set terms that may not be flexible if your business needs change.
    • Remember  the shut downs of COVID 19 when almost everyone was not printing and clients were locked into high cost contracts with no relief.

  4. Potential for Lower Quality Service:

    • Standardized Service Levels: Since everything is bundled, you might receive a standard level of service that isn’t tailored to your specific needs, potentially leading to slower response times or generic support.

  5. Less Incentive to Monitor Usage:

    • Reduced Oversight: With no direct cost per page, there may be less incentive to monitor and manage print usage, leading to inefficiencies.

My Thoughts

An unlimited CPP contract can be beneficial for businesses with high or unpredictable printing volumes, providing cost certainty and simplifying management.

However, for businesses with lower or more consistent printing needs, or those who prioritize efficiency and waste reduction, this model may result in higher overall costs and less control.

-=Good Selling=-

 
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Managed IT Services

IT Industry Notes 8/28/2024

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IT Industry Notes

Sponsored by our friend at Arcoa

Arcoa - Copy - Copy - Copy



  • Cybersecurity - Acrisure

    • Acrisure offers managed IT services to enhance your organization's efficiency and security.
    • Their cybersecurity risk management solutions are designed to meet the needs of modern businesses.
    • Explore how Acrisure's services can help you scale and protect your operations......Read more

  • Ideal Integrations Announces Recapitalization in Partnership with Private Equity Firm, Frontenac - Morningstar

    • Ideal Integrations, a Pittsburgh-based IT and cybersecurity provider, announces a strategic recapitalization.
    • The partnership with Frontenac aims to fuel growth and expand service offerings.
    • Learn more about how this move will impact their future endeavors......Read more

  • How to lead through challenging times and ongoing transformation - EY

    • EY interviews Adrian Moorhouse, Olympic gold medallist, on leadership during transformation.
    • The discussion focuses on overcoming challenges and driving organizational change.
    • Gain insights into effective leadership strategies during turbulent times.....Read more

  • Frontenac recaps IT managed services provider Ideal Integrations - PE Hub

    • Frontenac's recapitalization includes Nelson Eng joining Ideal Integrations' board as chairman.
    • This partnership is set to enhance the IT managed services provider's strategic direction.
    • Discover the potential impacts of this leadership change on the company......Read more

  • 3 Ways Small Business IT Leaders Can Rightsize Their Tech Investments - BizTech Magazine

    • Small businesses often face challenges in managing limited IT resources efficiently.
    • This article provides strategies for optimizing technology investments.
    • Learn how to address security and efficiency gaps in small IT teams......Read more

  • AI-infusion - IBM sets out its new approach to Application Managed Services - Diginomica

    • IBM introduces a new approach to application management and cloud operations.
    • The new division focuses on enhancing service delivery through AI-infused solutions.
    • Explore how this approach is set to modernize and streamline application services......Read more

  • Chris Richter | Global Detect and Respond Product Leader - Deloitte

    • Chris Richter leads Deloitte's global cybersecurity consulting practice.
    • His expertise includes managing Fortune 500 accounts and holding multiple certifications.
    • Discover his insights on managing cybersecurity at a global scale......Read more

  • Managed service providers get ready for Climb's next event - TECHNOLOGY RESELLER

    • Managed Services Providers (MSPs) can learn about Azure support at Climb's upcoming event.
    • Topics will cover cost management and building service capabilities.
    • Find out how to optimize your managed services for Azure environments......Read more

  • AWS Marketplace: Spryker Cloud Commerce OS managed by Telekom - AWS

    • Telekom MMS presents Spryker on AWS Marketplace for customizable e-commerce solutions.
    • The platform empowers businesses to manage their commerce operations efficiently.
    • Explore the features of Spryker Cloud Commerce OS and its benefits for your business......Read more

  • FinOps, cloud spend platform Vantage launches MSP-focused solution - Channel Insider

    • Vantage introduces a new MSP-focused solution for managing cloud spending.
    • The platform offers multi-cloud visibility and custom billing tools.
    • Learn how this solution can streamline your cloud expense management......Read more

  • Thaicom + Hughes Communications India sign satellite capacity agreement - SatNews

    • Thaicom and Hughes Communications India partner to provide satellite capacity over India.
    • This agreement enhances managed network services across the region.
    • Learn about the impact of this collaboration on India's connectivity......Read more

  • Maximize IT Efficiency and Drive Business Growth with Moro Hub's Managed Services - Intelligent CIO

    • Moro Hub offers managed services designed to maximize IT efficiency and business growth.
    • Their solutions help organizations streamline operations and enhance scalability.
    • Find out how Moro Hub's services can support your business objectives......Read more

  • Norfolk's Mode5 voted 81st best managed service provider - The Suffolk News-Herald

    • Mode5 is recognized as the 81st top-performing managed service provider globally.
    • The company is also ranked #1 in Hampton Roads for its exceptional service.
    • Learn more about Mode5's achievements and what sets them apart in the MSP industry......Read more

  • Partners Offering Managed Cybersecurity End Up In Court - Channel Futures

    • MSPs offering managed cybersecurity services face legal challenges and risks.
    • The consequences of these legal battles can be severe for the companies involved.
    • Discover the legal pitfalls MSPs need to navigate in the cybersecurity space.....Read more


Optimize, Transform & Grow

 
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Dx Notes

Dx Industry Notes

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Digital Transformation Notes

  • Podcast: Why people, not just technology, drive digital transformation forward - Plant Services
    INVISTA's digital transformation is a testament to the importance of people in driving innovation. Learn more about how human elements are key to successful tech advancements.
    Read more

  • PEO EIS' digital transformation progress shines at TechNet Augusta 2024 | Article - Army.mil
    PEO EIS leaders highlighted significant progress in digital transformation at TechNet Augusta 2024. Discover the new initiatives shaping the future of the U.S. Army's technological landscape.
    Read more

  • Capgemini to reinforce its data-driven Digital Transformation capabilities with acquisition of Syniti - Intelligent CIO
    Capgemini enhances its digital transformation strategy with the acquisition of Syniti, emphasizing data as a crucial asset. Find out how this move strengthens their global operations.
    Read more

  • These are some key digital transformation strategies to unlock new business opportunities - CNBC TV18
    Digital technologies and infrastructures are revolutionizing business opportunities. Uncover the strategies driving innovation in today's competitive landscape.
    Read more

  • Digital and AI health transformation: The role of leadership in driving organizational change - Health Tech World
    Leadership plays a pivotal role in the success of digital and AI health transformations. Delve into how healthcare leaders are navigating this evolving landscape.
    Read more

  • How the Wright Museum's Digital Transformation is Leading the Way for Sustainability in ... - Buildings
    The Wright Museum is setting a new standard by integrating digital transformation with sustainability efforts. Learn how they are educating the public through this innovative approach.
    Read more

  • More capital in digital field key to transformation - Chinadaily.com.cn
    Increased investment in digital technologies is driving transformative advancements in China. Explore how these investments are reshaping industries nationwide.
    Read more

  • Asia Pacific manufacturers prioritize digital transformation; struggle with innovation pace - Vietnam Investment Review
    Manufacturers in Asia Pacific are focusing on digital transformation but face challenges in keeping up with innovation. Discover the obstacles and potential solutions in this critical sector.
    Read more

  • IFC and Microsoft Sign Agreement to Drive Digital Transformation in Latin America and the ... - IFC Press Releases
    IFC and Microsoft have partnered to accelerate digital transformation in Latin America, focusing on emerging technologies like AI. Learn about the impact of this collaboration on the region's infrastructure.
    Read more

Embrace Tomorrow Today

 
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Memoirs of a Copier Sales Person

5 Habits of Highly Ineffective Copier Salespeople

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5 Habits of Highly Ineffective Copier Salespeople

Many of us in the business community grew up influenced by Stephen Covey’s classic book, The 7 Habits of Highly Effective People. It’s both insightful and inspiring.

With that in mind, I’d like to introduce you to "5 Habits of Highly Ineffective Copier Salespeople":

1. Be the Most Talkative Person in the Room
You know everything there is to know about copiers, so why bother asking the customer any questions that might help you understand their needs? Just keep spewing information and avoid listening to what the customer actually wants or needs.

2. Sell What Makes You the Largest Commission
You can earn extra money by selling a color unit and even more by signing the customer up for "x" number of pages each month. Who cares if they only need a monochrome system and a contract for 1,000 pages a month? Convince them to lease a system that far exceeds their needs and lock them into a contract for 10,000 pages per month—after all, you’ll make more money!

3. Focus on End-of-the-Month Deals
“My price is my price—until the end of the month when all bets are off.” Who cares if the customer is price-conscious or asking for an ROI spreadsheet? Your price is the best, and they should just accept it. After all, you’re always right, and the customer is just trying to haggle for a discount.

4. Interrupt and Dominate the Conversation
Don’t be the salesperson who listens. Cut the office manager off as soon as you can to show off your industry expertise in front of the CEO. Finish their sentences with your “infinite wisdom” and make sure to bad-mouth the competition every chance you get.

5. Complain About Sales Leads
“It’s not my fault! I’m not getting good leads; these people only care about price, or they’re only interested in small systems. They don’t hand me the order when I walk in the door.” Why should you have to find new customers or tailor solutions to meet their business needs? It’s easier to just complain and blame the leads.

 
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MSP & MSSP & IT Industry Notes

MSP & MSSP & IT Industry Notes for 8/25/2024

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Sponsored by

August 25th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Solution Builders Inc. Earns Spot Among the World's Top Managed Service Providers in the ...

  • named among the top managed service providers globally in the 2024 Channel Futures MSP 501 rankings.
  • MSP 501 list ranks companies based on growth, profitability (EBITDA), and innovation, with a focus on recurring revenue and operational efficiency.
  • MSP 501 list highlights companies generating nearly $25 billion in revenue, with many offering services in AI, cloud, security, and remote management.
  • Solution Builders President Daniel Melling emphasized that this recognition reflects the team’s dedication to delivering top-notch managed services.
  • Since 1995, Solution Builders Inc. has provided managed IT and cybersecurity services across industries like healthcare, financial services, and government

Konica Minolta to Halt Production at Chinese Subsidiary

  • Konica Minolta will cease production at its Wuxi, China facility and transfer operations to Malaysia, Japan, and Dongguan, China for better profitability.
  • closure is expected to result in a 6 billion yen loss by March 2025, already accounted for in the company’s forecasts.

AVATAR Managed Services Earns No. 63 on the 2024 CRN® Fast Growth 150 List

  • AVATAR Managed Services ranked No. 63 on CRN’s 2024 Fast Growth 150 list.
  • 87% Growth: AVATAR achieved 87% growth from 2021 to 2023 through strategic IT solutions.
  • Industry Recognition: The Fast Growth 150 honors IT companies excelling in innovation and adapting to change.
  • Company Focus: AVATAR provides tailored IT services, focusing on data security and business continuity.

Preventing Data Leaks: Why Only AI-Empowered Teams Can Protect Global Powers

  • Sensitive data of 1.6 million people, including Indian military personnel, was exposed, linked to Hyderabad firms.
  • 4 GB of unprotected data, including biometric info, was found on dark web platforms.
  • breach exposes the dangers of using private contractors with weak cybersecurity.
  • Leaked data could be used for deepfakes, posing national security risks.
  • incident highlights the need for stronger security measures and audits for third-party vendors.

Alcott Enterprises Ranks No. 1293rd on the 2024 Inc. 5000

  • Alcott Enterprises ranks No. 1293 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S.
  • ranked 61st among all IT Services companies in America, reflecting its strong industry impact
  • Founder Jordan Alcott attributes the company’s success to the team’s dedication and the value they bring to managed IT customers.
  • 2024 Inc. 5000 companies added 874,458 jobs over three years, with an average growth rate of 1,637% among the top 500.
  • Alcott Enterprises is a national IT consulting and cybersecurity firm recognized for its next-gen managed services.

Data Quality and Lineage: Key to Building Trust and Reliability

  • As data reliance grows, ensuring credible data through quality and tracking its origin and transformation (data lineage) becomes crucial for organizational trust.
  • Data lineage tracks the journey of data, offering transparency from its source to its final use, enhancing confidence in its reliability.
  • Key Benefits:
    • Traceability: Allows organizations to trace data to its origin for accuracy verification.
    • Transparency: Improves stakeholder insight into data analysis and transformation.
    • Compliance: Eases regulatory adherence by tracking data movement and changes.
    • Risk Management: Identifies issues in the data pipeline to prevent errors.
  • Companies prioritizing data quality and lineage can make better decisions, meet compliance needs, and gain a competitive edge.

ePlus Acquires Bailiwick Services, LLC

  • acquired Bailiwick Services, enhancing its IT services in retail, finance, and hospitality.
  • acquisition broadens ePlus’ offerings in IT integration, edge computing, and digital experiences.
  • ePlus sees growth opportunities, while Bailiwick expects better resources and capabilities for clients.
  • acquisition closed on August 19, 2024, with Bailiwick now part of ePlus Technology.
  • Bailiwick specializes in large-scale IT solutions; ePlus focuses on transformative tech services.

Lock in on Cyber Security with ARCOA

  • IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
  • Data Destruction: Ensures sensitive data is completely erased from devices before disposal
  • Asset Remarketing: Resells refurbished IT assets to maximize value recovery
  • Recycling Services: Provides environmentally responsible recycling of electronics
  • Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
  • Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Rackspace expands OpenStack offerings

  • reported on siliconangle
  • introduces OpenStack Enterprise, a fully managed, scalable cloud solution for critical workloads.
  • Developed by Rackspace and NASA in 2010, OpenStack is now a leading open-source cloud platform.
  • Rackspace has contributed over 5.6 million lines of code and supported more than 1 billion server-hours for OpenStack.
  • OpenStack Enterprise offers fully managed services to simplify complex cloud environments.
  • Addresses security, compliance, and cost efficiency while enabling seamless cloud migration and modernization.

NexusTek Unveils New Brand Identity and Launches Revamped Website

  • unveils a new brand identity and redesigned website to enhance its market position and reflect its modern IT solutions.
  • rebrand highlights NexusTek's focus on Hybrid Cloud, Cybersecurity, AI, and Data, aiming to drive business growth and improve security.
  • redesigned site offers a modern, user-friendly experience with detailed information on NexusTek’s advanced IT service
  • Hamilton Yu emphasizes the rebrand’s role in showcasing NexusTek’s commitment to innovation, superior IT solutions, and customer satisfaction.
  • changes align with NexusTek’s goal to reinforce its leadership in IT services and support businesses across all stages of their IT journey

Konica Minolta bizhub C751i data specs

  • Konica Minolta bizhub C751i data specs
  • System Speed:
    • A4: Up to 75 ppm (mono) / 70 ppm (color)
    • A3: Up to 37 ppm (mono) / 35 ppm (color)
  • Autoduplex Speed (A4): Up to 75 ppm (mono) / 70 ppm (color)
  • First Page Out Time: 2.8 seconds (mono) / 3.8 seconds (color)
  • Warm-up Time: Approximately 13 seconds (mono) / 14 seconds (color)
  • Imaging Technology: Laser
  • Toner Technology: Simitri® V polymerized toner
  • Panel Size/Resolution: 10.1” / 1024 x 600
  • Memory: 8,192 MB (standard/max)
  • Hard Drive: 256 GB SSD (standard) / 1 TB SSD (optional)
  • Interface: 10/100/1,000-Base-T Ethernet, USB 2.0, optional Wi-Fi 802.11 b/g/n/ac
  • Network Protocols: TCP/IP (IPv4/IPv6), SMB, LPD, IPP, SNMP, HTTP(S), Bonjour
  • Automatic Document Feeder: Up to 300 originals, dual scan, A6-A3, 35-210 g/m²
  • Paper Input Capacity: 3,650 sheets (standard) / 6,650 sheets (max)
  • Printable Paper Size: A6-SRA3, custom sizes, banner paper up to 1,200 x 297 mm
  • Printable Paper Weight: 52-300 g/m²
  • Brochure here

PDF AI: Manage Documents with Greater Efficiency

  • enhances PDF handling with AI-driven automation, accuracy, and insights, surpassing traditional tools.
  • Automates repetitive tasks like file organization and form filling, boosting productivity and reducing manual work.
  • Minimizes human error with precise data extraction and standardized formatting.
  • Features AI-driven indexing for faster and easier document navigation.
  • Key Features:
    • Smart Text Recognition: Accurate text extraction from images and scanned documents.
    • Automated Classification: Organizes documents based on content with customizable labels
    • Advanced Data Extraction: Pulls specific information quickly, with batch processing support.
    • Includes encryption, access control, and audit trails for document security.
    • Offers advanced automation, better search and indexing, seamless integration, and enhanced security compared to traditional PDF tools.

Nobl Q amplifies their Cloud and Industry solutions backbone with the acquisition of Corezi

  • Expands into Banking and Financial Services, enhancing cloud, AI, and engineering solutions.
  • Corezi's integration enables advanced cloud-native and AI solutions, optimizing business processes.
  • Corezi’s CEO and President join Nobl Q, ensuring continued high-quality service for existing clients.
  • Fourth major acquisition in 12 months, part of Nobl Q’s rapid expansion strategy.
  • Nobl Q: Dallas-based provider of AI and cloud solutions with a global reach.
  • Corezi: Specialist in cloud solutions and digital transformation for Financial Services and SaaS.

Square 9 Softworks Achieves 9.8 out of 10 Rating on TrustRadius

  • earns a 9.8 out of 10 rating on TrustRadius for its intelligent information management solutions.
  • Reviews highlight exceptional customer support, user-friendliness, scalability, and flexibility.
  • Stephen Young, President and CEO, attributes the score to the team’s commitment to innovation, quality service, and support.
  • continues to focus on customer satisfaction and product improvement, maintaining high standards.
  • Square 9 Softworks: Provider of AI-powered information management solutions that streamline digital workflows and document handling.
  • TrustRadius: Platform offering vetted, unbiased reviews to help technology buyers make informed decisions.

ISSQUARED Inc. launches the PkeyFx product line for comprehensive & integrated

  • introduces PkeyFx for digital certificate management.
  • Bala Ramaiah, Founder & CEO, emphasizes PkeyFx's role in simplifying enterprise IT challenges.
  • Automates certificate management, reduces errors, ensures compliance, and integrates with existing IT systems. Includes HSMs for secure PKI environments.
  • Led by Taha Mughir and John Charles, showcasing ISSQUARED’s expertise.
  • PkeyFx available in Standard Model for SMBs and Enhanced Enterprise Model for large enterprises.
  • Provides IT and security solutions, including Cyber Security and Cloud Infrastructure, to Fortune 500 companies

DXC Technology Awarded on Forbes list of World's Best Management Consulting Firms 2024

  • named one of the World’s Best Management Consulting Firms for 2024 by Forbes and Statista.
  • consulting sector, generating $47 billion in 2022, features top firms recognized for their expertise across various industries and functions.
  • DXC noted for its global consulting capabilities and leadership in AI-driven transformation.
  • “We are uniquely positioned to drive our clients’ innovation journey in the AI era,” said Raul Fernandez, DXC President and CEO.

RSM Achieves Microsoft Azure Expert Managed Service Provider (MSP) Designation

  • named a Microsoft Azure Expert MSP, recognizing excellence in Azure platform management.
  • designation represents the highest standard in Microsoft’s MSP ecosystem.
  • Services Highlighted:
    • Fully managed IT services
    • Co-managed IT solutions
    • Threat detection and response
    • Microsoft cloud services
  • RSM provides professional services to the middle market, focusing on business growth and success.

summary of recent cyber hacks based on Twitter posts from last week:

  • Toyota Data Breach (Aug 21):
    • Source: Cytex (@cytexsmb)
    • Details: 240GB of data exposed on the dark web. The breach was claimed by the ZeroSevenGroup, affecting a third-party entity associated with Toyota. Medusa ransomware previously targeted Toyota's systems.
  • Israeli Infrastructure Cyber Attack (Aug 22):
    • Source: HackManac (@H4ckManac)
    • Details: ZeroSeven Hacking Group is selling full network access to Israeli infrastructure, with 80TB of critical data at risk. This is linked to the group’s recent breach involving Toyota.
  • Oregon Zoo Data Breach (Aug 22):
    • Source: teiss (@TEISS)
    • Details: The credit card information of nearly 118,000 visitors may have been compromised between December 2023 and June 2024.
  • National Public Data Leak (Aug 14):
    • Source: Derek (@Goparel_)
    • Details: 2.7 billion records, including social security numbers, were leaked on a dark web forum.
  • Virgin Media Data Compromise (Recent):
    • Source: Hudson Rock Bot (@hudsonrockbot)
    • Details: Over 29 million compromised computers, with Virgin Media reporting at least 2,045 compromised employees and 20,221 compromised users.

 
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Harness Curiosity to Transform Your Sales Results.

·
"We keep moving forward, opening new doors, and doing new things, because we're curious and curiosity keeps leading us down new paths."
Walt Disney

This quote suggests that your desire to learn and to discover will drive you to try new things and embark on new journeys.

Staying curious helps you progress and evolve in life, always finding new opportunities and experiences.

How can you apply this quote to sales?

It's about...

Continuous growth: The phrase "we keep moving forward" highlights the necessity of progress in your personal and professional lives. Stagnation and or complacency can lead you down the road to missed opportunities for learning and development. Now, think about how this applies to creating or not creating sales sustainability.

Adaptability: Embrace change and be willing to take steps into the unknown. This reflects developing a mindset that values resilience and adaptability in the face of challenges. Now, think about how important this becomes in the competitive landscape within the sales world.

Taking this one step deeper:

It's all about creating opportunities: "Opening new doors"denotes the potential for new opportunities and experiences. Each door represents a chance to learn something new, meet different people, or explore uncharted territories. Now, think about how this applies to business development.

It's all about innovation: bigger picture thinking, this can relate to innovation in various ways, where new ideas can lead to breakthroughs that change the way you live and work. Now, think about how to apply innovation to catapult your sales results and how you work with your clients.

Mediocre, average, ordinary or complacent - these would not be words associated with successful sales professionals.

What keeps you moving down new paths, opening new sales doors, and doing new things?

I love what Noelle Mykolenko, CEO of Trusted Advisor Associates says when it comes to curiosity, "Are we in a curiosity crisis?"

Curiosity becomes the catalyst for questioning, and questioning is what will push you to seek out the unfamiliar and the unknown. Now, think of how this can be applied to the interactions with your clients.

Curiosity is at the core of creative thinking.

Creative thinkers ask questions such as, "What if, or, why not."

Imagine asking your clients questions like the following... And then just sit back and listen to their responses:

  • What if your business could achieve double-digit business growth year over year?
  • What if at the end of the year you had removed all the issues and challenges within your department?

Noelle believes curiosity is a gift, as she goes on to say, "Today, it feels like curiosity is on the wane - becoming rarer as the years pass. With the emergence of search engines and the evolution of A.I., answers are literally at our fingertips."

Having curious conversations with your clients allows you to uncover things you just can't find out elsewhere.

Curious driven sales professionals are impactful with their communication, achieve success and over-achieve their sales targets more often than sales reps.

Becoming insanely curious is a required character trait if you wish to master business disruptions.

Sales professionals put learning into overdrive, will you?

Wildly curious sales professionals place themselves in their client’s shoes. They dig in deep to uncover business barriers and then guide them down the road to business betterment.

Walt Disney said it the best,

“When you are curious, you find lots of interesting things to do.”

What's your daily appetite for curiosity?

I believe curious salespeople possess a thirst for knowledge. They're interested in the lives of their client's. They love bringing new ideas, experiences and insight to their client's. They hold themselves accountable to always wanting to learn more.

Curious salespeople do not need to be encouraged to ask deep meaningful questions; they just do it.

Are you willing to cultivate curiosity with your clients to foster real connection?

Can curiosity become the fuel to your sales success?

Ray Dalio nails it,

“It is far more common for people to allow ego to stand in the way of learning.”

What is standing in your way of learning?

To further emphasize the importance of curiosity, I will refer to James Clear, author of Atomic Habits,

"A strategy for thinking clearly: Rather than trying to be right, assume you are wrong and try to be less wrong. Trying to be right has a tendency to devolve into protecting your beliefs. Trying to be less wrong has a tendency to prompt more questions and intellectual humility."

CURIOSITY FOSTERS CONNECTION

Curious salespeople seek to understand the world around them, which can lead to deeper connections and a more fulfilling life.

Curious salespeople are active listeners.

This requires intentionality and practice. Active listening is all about reflecting on what others say as you seek to understand their viewpoints. can enhance the quality of interactions.

In today's world, technology provides instantaneous responses, but it's human conversation that gets to the heart of what matters.

Curiosity is essential. Curiosity fuels your ability to make new connections and engage.

The more engaged you become the more inclined you're to ask meaningful questions; the more you learn and uncover, the more you grow relationships.

Here are three ways that you can start to become a bit more curious:

  1. Have a beginner's mindset - Assuming is the killer of all learning. You must have a burning desire in your heart for personal growth and knowledge.
  2. Surround yourself with other curious people - You become who you hang out with. Imagine what you could learn by associating with other curious people?
  3. Make WHY your favorite word - Asking WHY helps you get to the core cause, intent and purpose.
“I have no special talents. I am only passionately curious.”
Albert Einstein

Becoming insanely curious with your clients will build deeper connections, relationships and open the door to new opportunities.

A curious professional finds enthusiasm and interest in their career.

A curious professional is open-minded.

A curious professional is inquisitive and wants to know why.

A curious professional is not shy to ask questions and seek out answers.

A curious professional gives a rip about getting to the next level.



CURIOSITY HELPS TO SMASH SALES TARGETS

Albert Einstein once said,

"I am neither clever nor especially gifted. I am only very, very curious."

Curiosity, it's becoming massively obsessed with always wondering WHY. What's behind your sales WHY?

Curious salespeople think and act on a different level. They identify and ask questions that solicit deeper results.

Sales reps ask surface level questions, sales professionals dig below the surface to uncover the root cause.

According to the Oxford dictionary, curiosity is a strong desire to know or learn something.

Those salespeople who wrap their arms around curiosity and are not afraid of exploring it, poking at it, or even questioning it, soon start to reap the rewards that it provides.

Curious salespeople have no issues asking their clients...

  • What value do my services, products or solutions create for you?
  • What does value-add look like to you?

Sustaining value in the minds of your customers requires persistence and extreme focus.

Curious salespeople are obsessed with understanding value.

CURIOUS PROFESSIONALS TAKE OWNERSHIP

Curiosity drives learning.

Curious sales professionals engage deeply with their clients to understand their needs and challenges.

Curious sales professionals take ownership of their careers. They're more self-aware and accountable for their actions.

Self-awareness helps them make informed decisions that align with their personal and professional goals, ultimately leading to greater career satisfaction and success

Plain and simple, average sales reps are excuse makers. They point fingers towards everything bad that happens to them. It’s the economy, the leads are weak, the competition has better products, buyers are idiots, we’re too expensive, our service is horrible; stop the freaking excuses and all the madness!

Curious salespeople see all of this as learning opportunities.

They learn to do something different and practice different ways of progressing towards achieving sales success.

They view roadblocks as learning opportunities and become obsessed with the identifying as many ways as possible to improve.

Are you constantly on the lookout and open-minded for new and novel ways of enhancing your sales career?

BECOME CURIOUS ABOUT YOUR CLIENTS

Highly successful sales professionals know their clients deserve more than just a "check-in or touching base" phone call.

They acknowledge the importance of exploring their clients' beliefs, challenges, what drives them and most importantly, what they want to accomplish.

Innately curious salespeople ask the right questions, provide the right insight and respond with answers.

Instead of relying on scripted pitches, curious salespeople engage clients with thoughtful questions that elicit detailed responses.

Your mirror moment: By the way... The mirror never lies, only the person looking into the mirror lies.

  • Are you making your clients feel special before, during and after doing business with you?
  • Are you making your clients feel important?
  • Do your clients feel that you care about them?
  • Do your clients feel like they can trust you?

Curious salespeople focus on developing conversations, not sales campaigns. It is about opening human to human conversation.

With curious intent, spend quality time with your clients and ask them how you have been enhancing their experience with you?

CURIOSITY IS A GIFT

"Stay loyal to your creativity because it's a gift"
Pharrell Williams

The one thing separating successful salespeople and others who are merely surviving, or should I say, being complacent; is their desire to learn and curiosity ignites it.

I encourage you to break out of the complacent, default modes of thinking.

Recycling old ideas with traditional sales approaches doesn't help you smash your targets or satisfy your clients.

As you reflect upon curiosity and what this all means to you, I ask you to think about your professional growth...

  • Accept your knowledge is limited and can be developed.
  • Ask questions to uncover the real problems with your clients.
  • Avoid asking limiting questions with your clients.
  • Rephrase your understanding and ask for clarity.

Allow curiosity to fuel your innovation. This could be the best present you give to yourself.

Stephanie Chung is an accomplished executive and trailblazer in leadership, business development, and customer experience management. With a rich background in the aviation and luxury sectors, she’s known for driving innovation and fostering high-performing, inclusive teams. Stephanie’s strategic vision and leadership skills have led to remarkable growth in her career, making her a sought-after speaker and thought leader. Her passion for mentoring and empowering others shines through in her work as she inspires teams and clients alike.

SHOW SUMMARY

In this must-listen episode of the Selling From the Heart podcast, we welcome the brilliant Stephanie Chung. Renowned for her expertise in neuroscience and leadership, Stephanie brings fresh insights from her groundbreaking book, Ally Leadership: How to Lead People Who Are Not Like You. Together, they explore the power of conversational intelligence and the science behind building trust in today’s complex sales environment. Stephanie’s unique approach, combining neuroscience with sales strategy, provides practical, actionable tips for professionals seeking to enhance their client relationships and lead more effectively.

KEY TAKEAWAYS

Understanding Trust in Sales: In a post-trust world, authenticity is key. Sales professionals must prioritize genuine connections to establish trust with clients.

Neuroscience in Sales: Unlock the brain’s potential in sales with neuroscience techniques that create deeper, more meaningful engagement with clients.

Ally Leadership Framework: Learn how to navigate today’s diverse workforce with the “ALLY” framework—Ask, Listen, Learn, and take Action.

Multi-Generational Leadership: Discover strategies for leading and motivating teams across five generations, creating a psychologically safe environment for all.

Curiosity and Continuous Learning: Stay ahead in sales and leadership by cultivating curiosity and adapting to the unique needs of clients and team members alike.

QUOTES TO REMEMBER

"Selling is for losers—we solve problems. The goal isn’t just to sell, but to understand and address the real issues customers face."

"Authenticity and trust are paramount in today’s sales environment. It’s not about quotas; it’s about making a genuine difference in your customers’ lives."

"Leadership is about influence. Every sales professional has the opportunity to lead, uniting the team behind a common purpose where everyone wins." – Darrell Amy

"You don't call yourself an ally—your actions earn you that title from those you lead."

FOLLOW THE CONVERSATION

Connect with Stephanie Chung:

/ thestephaniechung

Learn more about Darrell and Larry:

Darrell's LinkedIn: / darrellamy

Larry's LinkedIn: / larrylevine1992

Website: https://www.sellingfromtheheart.net/

Get the Game-Changing Book That Will Boost Your Sales... While Protecting Your Relationships and Reputation!

Now available for shipping at Barnes & Noble!

Discover more:

https://sellinginaposttrustworld.com

Order the rerelease of Selling from the Heart today:

https://www.barnesandnoble.com/w/sell...

Never miss an episode—SUBSCRIBE to our YouTube channel:

/ sellingfromtheheart

Click for your Daily Dose of Inspiration:

https://www.sellingfromtheheart.net/d...

 
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