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Attention Sales Leaders... Selling From The Heart, It's Not A Fad!

“A loving heart is the beginning of all knowledge.”
Thomas Carlyle

Could a loving a heart be the pathway to client knowledge?

Could a loving heart be the key to monumental sales growth?

In a post-trust world, when trust in salespeople is at an all-time low, it has now become more critical than ever for them to be transparent, human, and connect at an emotional level with their clients.

Your clients must be valued, respected, involved, and their views must be heard.

Salespeople who lead with heart are better suited as they have the wisdom, capacity and wherewithal to positively inspire their clients to transform their businesses towards the next level of growth.

Heartfelt salespeople commit themselves to make tomorrow a better day for their clients.

Nelson Mandela eloquently said,

"A good head and a good heart are always a formidable combination".

Heartfelt salespeople establish deep meaningful relationships and have the self-discipline to drive long term results. They know who they are as a person both on the inside and the outside, as they have taken the self-journey to the heart.

Selling from the Heart is a lifestyle.

It's not a fad, it's not a fly by night sales tactic, nor something you flip the switch on/off.

Emotionally secure salespeople are truly original. They are creative thinking, genuine, sincere, thoughtful and just plain ole give a rip.

Selling from the Heart professionals push the boundaries of conventional sales methods.

In working with their clients, they encourage creativity, openness and mutual involvement. This in turn provides the freedom to innovate within various layers inside their client base, yielding trust, confidence and cohesion.

Leading this heartfelt lifestyle means leading from that place of engaging with purpose, personal accountability, and a deep commitment to do what is right.

GET YOUR TEAMS HEART RIGHT

To sell from the heart, your heart must be right.

Simply stated... hurt people hurt more people, confused people just confuse more people.

Here lies one colossal issue... when many in sales come from a selfish point of view, they can never sell from the heart.

A selfish-hearted rep is someone who thinks first and foremost of self. They are consumed by self-consideration. They only find satisfaction when their needs are placed at the front of the quota attaining line.

When salespeople lead with the wallet and not the heart, it comes across immediately in their body language, voice, and facial expressions.

Leading with the wallet causes commission breath!

Sales leaders, your salespeople must come at this from a pure place. Isn't the goal to help your clients function better, do their job better, and to build long term relationships?

If you can agree to this, then your salespeople must get their heart in the right place.

A HEARTFELT LIFESTYLE DRIVES CLIENT CONNECTION

"We treat our people like royalty. If you honor and serve the people who work for you, they will honor and serve you."
Mary Kay Ash

Who are your salespeople honoring and serving? Stop and reflect on that one for a moment.

It's hard to honor and serve with a selfish heart. Therefore, the heart rules when connecting.

If you want your salespeople to build meaningful and purposeful relationships with their clients, then they must connect at the heart level.

Vulnerability becomes a strength for your salespeople to connect with their clients—authentically, empathetically and with compassion.

Of course, we need to use our brains with ideas, strategies, and business acumen that are increasingly the table stakes of sales professionals. However, we need chutzpah, also known as courage.

The heart matters most. The words and actions of your salespeople must create a signal that they really do care enough about their clients, to see them for who they really are, as opposed a means to quota attainment.

If salespeople talk the talk, they must walk the walk!

Those salespeople who can inspire others through kindness, flexibility, support and empowerment, connect in ways that many in sales become envious of.

These heartfelt professionals always have something uplifting to say. They make their clients feel comfortable around them. They make them feel secure enough to open up with their business concerns and issues.

When your salespeople treat your clients with compassion, they won’t soon forget them.

THE ULTIMATE BENEFIT OF A SELLING FROM THE HEART LIFESTYLE

"A healthy outside starts from the inside"
Robert Urich

The journey to one's heart might the most difficult but necessary to achieve an abundance of sales success.

Leading a heart healthy lifestyle is about people and relational skills. It's the behaviors we use when interacting with other people.

This my sales leadership friends this is the missing link. Having your salespeople fully invested in their work with head, heart and hands will create unbreakable bonds with their clients.

You will soon notice:

  • An improvement in engagement and retention
  • Innovative ideas flowing between your salespeople and their clients
  • A collaborative environment based upon trust
  • Improved client retention, referrals and bottom-line sales results!

Maya Angelou brings this home,

"If you find it in your heart to care for somebody else, you will have succeeded."

Care, compassion and heart will set your sales team apart. And isn't this what you want?

No alt text provided for this image

I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I believe you're going to love it. You can find it on Amazon in paperback, kindle and in audio.

In a world full of empty suits, I'm passionate about helping sales reps become sales professionals. I help sales teams understand the true value they bring to the market.

With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social and Selling from the Heart.

You can follow me on LinkedIn, Twitter, Facebookand on my podcast by clicking on Selling from the Heart.

This Week in the Copier Industry Five Years Ago

This Week in the Copier Industry Five Years Ago

The Last Week of February 2017



No works of common sense nor support today.  Just trying to get through my Sunday because I'm looking forward to Monday and how I can help others with business technology!

Enjoy Our Copier Threads From Five Years Ago This Week



PrinterLogic Partners with Konica Minolta to Enhance Printer Driver Management Capabilities for Customers

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Konica Minolta’s existing print management solutions. "Konica Minolta is an incredibly valuable addition to the PrinterLogic ecosystem, and we are thrilled to formalize our partnership,” said Matt Riley, VP of Channels at PrinterLogic. “Combining PrinterLogic's powerful printer and driver management solutions with Konica Minolta's world-class technology and expertise will result in greater flexibility and better experiences for all customers, regardless of what their print management
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Re: Ricoh and Canon Pull Printing Success?

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Thank for the feedback guys. Hearing similar info outside of this forum: Canon AA Print has been great for those selling it, haseven helped one secure business...and that Ricoh solution works, butmay not be seeing same level of success...
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Dealer Warranty Program Insights & Feedback

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Hi All – Looking for any insights and feedback you guys have on warranty programs (esp. Canon, KM, Ricoh, Xerox). Specifically what's the typical program offerings/higher tier benefits , details and experience with claims/reimbursements , and especially benefits ofparts warranty (for example, hearing Canon is not great in parts, doesn’t cover some/all once installed). Putting together a summary on this and happy to share when complete (pls PM). Appreciate any and all details/experience. Thank
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Many Reasons Why You Don't Buy A Copier from from the Web

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With a recent appointment, my sales process took a few steps back when my prospect (net new client) challenged my pricing for a new A3 black Ricoh device. They stated that the price of the samedevice on the web was$2,500 less than my price and wanted to know WHY we were so much more expensive. Just as my prospect has the power of the web, so do I. After asking a few questions I was able to find the same web store and model that they were referencing. After a few minutes I was able to produce
Blog Post

3 Ways Copier Sales Reps Take Their Customers For Granted

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A massive challenge for copier sales reps is attracting and obtaining net new business while trying to retain current customers. Choosing where to spend your energy or how to divvy up your time can be challenging. I know how busy you all are running around doing "stuff"! It costs your dealership significantly more to acquire new customers than it does to retain them, as most successful dealerships understand the importance of maintaining outstanding customer relationships. Why have dealerships
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Sharp Welcomes Power Protection And Analytics Solutions Provider To The Sharp Partner Program

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MONTVALE, N.J. , Feb. 28, 2017 /PRNewswire/ -- Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation (SEC), announces that Innovolt, a technology leader in comprehensive power protection and analytics solutions, has joined the Sharp Partner Program. Recently, Innovolt's power protection solutions received full validation as a Sharp Compatible Product and can function seamlessly with Sharp multifunction products (MFPs). Combined with Sharp's
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Re: Many Reasons Why You Don't Buy A Copier from from the Web

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convince the client that we are the "right" choice. There are always going to be "x" amount of price buyers, and I'm hoping that this short blog can prove that there is enough RISK to make those think twice about that purchase. In addition, I hope these bullet points can help other copier sales reps to point out those potential pitfalls to their prospects and clients. -=Good Selling=- View This Blog Post Unlock Premium Membership Just $115.00 Per 12 Months Print4Pay Hotel https
Topic Premium

Lead for Fleet of Copiers in Washington

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J--Ricoh Copier RFI Matched Keyword(s) copiers Solicitation No. VA26017N0192 Region Washington Agency Department of Veterans Affairs Due Date March 01, 2017 Source https://www.fbo.gov/?s= opportunitymode=formid= 778a56c... ... for Multifunctional Ricoh Copiers located at the Walla Walla VA Medical Center...
Topic Premium

Lead for Fleet of Copiers in Pennsylvania

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PROCUREMENT ADVERTISEMENT The County of Montgomery, Pennsylvania seeks competitive proposals to be delivered electronically to the County Purchasing Department for the following projects: RFP #17-12 - Matched Keyword(s) copiers Region USA Agency MPN Due Date March 22, 2017 Source http://pa.mypublicnotices.com/ PublicNotice.asp?Page=Pub..... . ...-function Copiers , due March 22, 2017 by 11:00 A.M. Further information...
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Re: Many Reasons Why You Don't Buy A Copier from from the Web

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In your check list did you include, add the cost of the initial toner and developer to set up the copier. I understand some copiers ship with a starter toner and full strength developer. I cannot speak for other brands but with Toshiba the set up instructions are not in the box. The tech has to download them. I cannot speak for other brands but a complete rookie trying to set up a Toshiba copier would have a hard time completing the task and could damage the copier in the process.
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Re: My Two Cents on Toshiba and Toshiba Tec

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Many buyers including Apple have expressed keen interest in buying Toshiba Corp's semiconductor/ chip business. It is expected that the proceeds will more than cover all of Toshiba Corp's debt. http://appleinsider.com/articl...lash-memory-business Even if Toshiba Corp sold off its 50% interest in Toshiba Tec, it would not generate enough cash to make much difference in removing Toshiba Corp's debt. Toshiba Tec's diversification of product lines is key to its long term viability.
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Re: Quotas for Sales Reps

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I don't understand why your dealer principals would impose a quota increase each year... What is the incentive for you to stay? Yes, your sales will go up every year as you increase your territory size, but eventually that quota will be unrealistic amidst declining page volumes and declining margins. We do not have bonuses at our company, but at least the quotas and compensation packages are very fair and negotiable based on tenure.
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Re: Many Reasons Why You Don't Buy A Copier from from the Web

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Great post. Usually it is with a Samsung or Canon Large Format that gives us the most fits online so for the MFP's we created a price list for the customer. It includes setup, moving, installing, networking (per computer) training and usually comes out to around $1,500.00 and is broken downas a list of line items so they can see how much each costs. That usually helps, and if not we usually receive a call from the customer asking us to come and "help" them, to which our response is " no problem
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Re: Many Reasons Why You Don't Buy A Copier from from the Web

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Jason H posted: Great post. Usually it is with a Samsung or Canon Large Format that gives us the most fits online so for the MFP's we created a price list for the customer. It includes setup, moving, installing, networking (per computer) training and usually comes out to around $1,500.00 and is broken downas a list of line items so they can see how much each costs. That usually helps, and if not we usually receive a call from the customer asking us to come and "help" them, to which our response
Comment

Re: Many Reasons Why You Don't Buy A Copier from from the Web

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Czech posted: Jason H posted: Great post. Usually it is with a Samsung or Canon Large Format that gives us the most fits online so for the MFP's we created a price list for the customer. It includes setup, moving, installing, networking (per computer) training and usually comes out to around $1,500.00 and is broken downas a list of line items so they can see how much each costs. That usually helps, and if not we usually receive a call from the customer asking us to come and "help" them, to
Member

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Re: Quotas for Sales Reps

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Same. Annual Quota Increase with no base salary increase. (Sell More Make More)
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Re: Quotas for Sales Reps

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Do you get quarterly or yearly bonuses? That seems really unfair that your quota goes up every year without a salary increase....
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Re: Quotas for Sales Reps

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No on the qtr or annual bonuses either. But I should clarify that I work for a wholesale distributor, not a retail dealership.
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Re: Quotas for Sales Reps

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NO bonus discussed at this point. Last year it was based on MPS leads.
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Re: Quotas for Sales Reps

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Our year begins April 1st so too soon to tell. We've been told that the only change will be a lower commission on IT Services and Document Management software as if we have sold so much they have to curtail the activity some...NOT.
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Re: Quotas for Sales Reps

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Quota increase means small increase in salary, however I did see my monthly bonus and quarterly bonus decrease. In my eyes it worked out to be a push, more quota same pay. Which leads me to another issue.....
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Re: Many Reasons Why You Don't Buy A Copier from from the Web

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Love it when we share ideas an info like this!!
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Copy equipment hot topic for county: No action on burn ban

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The Navarro County Commissioner’s held a special meeting Monday, Feb. 27 at the Navarro County Annex Building, 601 N. 13th St. Commissioners and Judge H.M. Davenport addressed several items on the agenda, which included a protest from Anissa Kucera from CTWP. “CTWP has tried for four years to get an opportunity to fairly quote on your copier bids for the county,” Kucera said. “We are the only tax- paying copier company in this county, we have an office over on Fifth Ave., and have for four
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Kevin Potts to Lead and Advance DocuWare Brand

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DocuWare name into a cohesive and innovative worldwide brand.” Best Regards, Steve Steve Behm Vice President Sales, Americas ------------------------------------------------------------------ DocuWare – Leadership in ECM http://www.docuware.com/ leadership ------------------------------------------------------------------ (888) 565-5907 or (845) 563 9045 | steve.behm@docuware.com DocuWare Corporation | 4 Crotty Lane, Suite 200 | New Windsor, NY 12553

4 Things To Do With a Virtual Appointments

Today I had a late meeting with an existing production account.  My client was interested in other print technologies that he might want to move into.  It was more about starting a new profit center with some new products.  Right now we're just in the show and tell phase.

So, a couple of things that I did that made a smooth virtual appointment.

1.  I changed my background with MS Teams to include a picture of our flatbed color wide format. I was surprised how good it looked and just having the picture in the back ground generated some additional questions.

2.  I had another support person in our meeting to answer some of the questions that I wouldn't be able to.  Having that additional expert in the virtual meeting showed the client that we are experts just like our client is in his craft.  We have the expertise to bring the right people to the conversation!

3. I had emailed the client our agenda for the meeting a few days earlier. In that agenda I included links for the products that we thought would help educate the client with different avenues of print.  During the meeting I shared my screen which was set to google,  from their I clicked the links I had in the agenda.  It proved to me a very smooth going from product to workflows.

4.  My support person is awesome, however from time to time he can tend to talk the production language. For some reason I knew my client was lost with some of the technical words,  thus I entered the conversation and took the time to educate out client on some of the terms.  Educate, educate and take our time because it's a teaching experience.

By the end of the meeting I was able to develop one hot lead and multiple warm leads and there's a good shot the $20K hot lead could happen in the next few weeks.

-=Good Selling=-

IT, MSP & MSSP Industry Notes for Febraury 20th 2022

Sponsored by

February 20th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Denali Advanced Integration "Changes Landscape of IT"  

  • Named Denali to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2022
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • Denali Advanced Integration delivers enterprise IT solutions and services

Loffler Companies Named to CRN's 2022 MSP 500 Elite 150 List for Excellence in Managed ...

  • Named Loffler Companies to its 2022 Managed Service Provider (MSP) 500 list in the Elite 150 category
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • Loffler Companies provides business technology solutions

ExcalTech Recognized on CRN's 2022 MSP 500 List - Business - Inter Press Service

  • Named ExcalTech to its Managed Service Provider (MSP) 500 list in the Pioneer 250 category for 2022
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • ExcalTech provides VoIP phones, Website Hosting, Software Licensing, Cybersecurity Scans, Enterprise hardware, ISP services, and Data Center

Softchoice Awarded Elite Google Cloud Managed Service Provider Designation

  • Earned the Managed Services Provider (MSP) designation in the Google Cloud Partner Advantage Program
  • Softchoice’s demonstrated success in enabling cloud transformation at scale
  • Softchoice is a software-focused IT solutions provider

IT Weapons Recognized on CRN's 2022 MSP 500 List

  • Named IT Weapons to its Managed Service Provider (MSP) 500 list in the Security 100 Category for 2022
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • Konica Minolta’s IT Services Division offers a range of IT strategy, support and network security solutions across all vertical

BCM One Recognized on CRN's 2022 MSP 500 List

  • Named BCM One to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2022
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • BCM One is a NextGen Communications and Managed Services provider. Serving over 18,000 customers worldwide

Pythian Services Recognized on CRN's 2022 MSP 500 List

  • Named Pythian to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2022
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • Pythian is a global IT services company

Syntax Recognized on CRN's 2022 Managed Service Provider 500 List in the Elite 150 ...

  • Named the company to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2022
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • Syntax provides technology solutions and trusted professional, advisory, and application management services to power applications in the cloud

VAST Recognized on CRN's 2022 Managed Service Provider (MSP) 500 List

  • Named VAST to its Managed Service Provider (MSP) 500 list for 2022. CRN's annual MSP 500
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • VAST provides IT services and cloud management solutions to companies and organizations across the United States

Fujitsu Computer Products of America is Redefining Document Imaging with .

  • Announced the Fujitsu fi-8000 series of enterprise scanners
  • proprietary Clear Image Capture technology
  • Optical Character Recognition
  • Commercially-available model from the fi-8000 series, the Fujitsu fi-8170, will be available for purchase starting on March 25, 2022, and is priced at $1,195

Fujitsu fi-8000 series features:

  • Clear Image Capture: Breakthrough optical technology that resets the benchmark for high-quality image capture to produce images ideal for data extraction, search and OCR processing, ensuing accurate, editable PDFs.
  • Manual Feed Mode:Allows feeding and scanning of forms, glued papers and A3 size, bi-folded documents. Supports scans of passports and booklets up to 7 mm without the hassle of “sandwiching” them between carrier sheets.
  • Automation Separation Control: Industry-first feature optimizes paper separation torque according to the number of sheets loaded. The large capacity tray allows for high volume scanning of up to 100 sheets at a time and 70 sheets per minute, which saves time by preventing misfeeds and interruptions mid-scan.
  • Improved Document Protection: Industry-first Image Monitoring technology monitors image tilt in real time so that scans come to a halt once image angles exceed the “safe” range to keep documents free of damage. Intelligent Sonic Paper Protection (ISOP) “listens” for abnormal sounds (such as paper wrinkle) and immediately stops the scanner if detected, protecting documents from damage.
  • Multi-Feed Detection: Improved capability to provide automated identification of thick plastic cards and documents with stickers, photos, or adhesive labeling to prevent double-feed detection. Eliminates the need for users to switch profiles according to document type, which streamlines scanning of mixed document batches.
  • Overscan Control: Detects skewed documents that are in danger of being damaged and ensures all data is captured, eliminating the potential for missed data.

Stratix Recognized on CRN's 2022 MSP 500 List

  • Named Stratix to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2022
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • enterprise mobility specialist in the U.S.,

ePlus Recognized on CRN's 2022 Managed Service Provider 500 List in Elite

  • Recognized on CRN's 2022 Managed Service Provider (MSP) 500 List in the Elite 150 category for the fifth consecutive year
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • ePlus Managed Services help enterprises proactively control their IT infrastructure

ComportSecure Recognized for Excellence in Managed IT Services

  • Again awarded TechElite 150 status in CRN's annual Managed Services Provider (MSP) 500 list
  • MSP 500 list is divided into three sections, MSP Pioneer 250, Managed Security 100 and Elite 150
  • ComportSecure provides customized IT support

Foxconn claims chip shortage lessening

  • Said to be experiencing a “major improvement” in parts shortages
  • “overall supply constraints” are expected to ease in second half of the year
  • Power management computer chips remain in short supply

SHAZAM Announces DocuCommand Document Management System

  • DocuCommand™, an advanced, enterprise-wide document scanning, archiving, retrieval and management system
  • Stores all types of media files including paper, photographs, audio, video, blueprints, and electronic files from any Windows Office application or third-party product

Toshiba sets March date for initial vote on break-up plan

  • plans an extraordinary general meeting of shareholders on March 24, to seek their initial approval to hive off its devices business
  • final, legally binding vote to determine whether to break up the 146-year-old conglomerate will not happen until next year
  • If the breakup plan failed to win majority support, however, all options will be considered, including a deal to take the company private

Cybersecurity Notes

  • The San Francisco 49ers NFL football team notified an unknown number of customers that their info may have been exposed after ransomware attack.
  • Suncoast Skin Solutions of Florida notified 57,730 patients that their PHI was exposed after ransomwar attack.
  • South City Hospital of St. Louis, Missouri, notified 21,601 patients that their PHI was exposed after server was stolen
  • Colorado Department of Human Services notified 6,132 patients that their PHI after cyberattack.
  • Sound Generations of Seattle, WA notified an unknown number of patients that their PHI was exposed after cyber attack.
  • Raveco Medical of New York City, NY notified 4,897 patients that their PHI was exposed after ransomware attack.
  • The average ransom payment made to hackers is now $322,168 according to report published by Coveware.
  • The total cost of an insider caused breaches in 2021 was $15.38 million, up from $11.45 million the year before, according to a report from Frost & Sullivan.
    • Number of incidents increased by 44%
    • Average cost of malicious user breach = $648,062
  • $45,000 per hour is what midsize hospitals lose per hour according to research published by Ipsos Inc.
    • Large hospitals - $21,500 per hour
    • 91% of hackers driven by financial reward
    • 49% admit that their budget for cybersecurity was not sufficient
    • At least 45 million patients have had their PHI exposed from 2018-2021
  • Advocates Inc. of Framingham, Massachusetts notified 68,236 patients that their PHI was exposed after cyberattack.
  • Allegheny Health Network Home Infusion notified 7,500 patients that their PHI was exposed after ransomware attack.
  • Memorial Hermann Health of Houston, TX notified 6,260 patients that their PHI was exposed after cyber attack.
  • Fiondella, Milone & LaSaracina Accountants of Glastonbury, CT notified 6,215 clients that their info was exposed after cyber attack.
  • Ohlone College of Northern California notified an unknown number of students that their info was exposed after cyber attack.
    - EasyVote Solutions, which managed voter registration info for state of Georgia, announced it had inadvertently exposed the info of an unknown number of voters on a publicly accessible website.
  • Puma, maker of athletic shoes, notified an unknown number of customers that their info may have been exposed after a Kronos ransomware attack.
  • Jeffery T. Henson was sentenced to 8.5 years in prison in Illinois after being found guilty to stealing customer identities while working for Watchfire Signs of Danville, IL
  • True Health New Mexico is being sued after a data breach exposed the PHI of 63,000 patients.
  • Jax Spine and Pain Centers of Florida notified 262,000 patients that their PHI was exposed after ransomware attack.
  • AccelHealth, aka Cross Timbers Health Clinics of Texas, notified 48,126 patients that their PHI was exposed after cyber attack.
  • Pace Center for Girls in Jacksonville, FL, notified 18,300 students that their info was exposed after ransomware attack.
  • SentinelLabs is warning of a new ransomware hacking group named “ModifiedElephant” that is targeting law firms.

This Week in the Copier Industry Ten Years Ago

This Week in the Copier Industry Ten Years Ago

The Last Week of February 2012



I'm on a quest for connecting with Dealer principals and or Dealer VP's.  I have an ongoing opportunity that could give you a few extra coins each year.  Please email me if you're interested and there is almost no work on your end.

Enjoy These Copiers Threads from Ten tears Ago



Konica Minolta Signs Global Sales Agreement with Komori Corporation for ...

Art Post (Guest) ·
TOKYO, Feb 28, 2012 (BUSINESS WIRE) -- Konica Minolta Holdings, Inc. (Konica Minolta)(tokyo:4902) and Konica Minolta Business Technologies, Inc. (Konica Minolta BT or the Company), a subsidiary of Konica Minolta as its Business Company in the Business Technologies domain in the Konica Minolta Group, today announced that Konica Minolta BT has signed a global sales agreement with Komori Corporation in the commercial printing market. The commercial printing market has lately been adopting more and
Topic

Goodcopy Boosts Its Print Volume by 30 Percent with Konica Minolta Presses

Art Post (Guest) ·
RAMSEY, NJ—Feb. 28, 2012—Konica Minolta Business Solutions U.S.A. has helped Goodcopy Printing & Digital Graphics increase overall print volume by 30 percent with award-winning Konica Minolta production print technologies. By adding the bizhub PRESS C8000 color digital press and a bizhub PRO 1200 monochrome printing system to its fleet, the New Haven, CT-based printer has realized faster turnaround times, more flexible document management capabilities and decreased downtime due to the new
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Konica Minolta intros photo-PRESS

Art Post (Guest) ·
Konica Minolta has announced the local availability of its photo-PRESS photo book solution. According to the company, the solution opens up new business opportunities and revenue streams for local print providers. Speaking at the official unveiling of the product, Leon Minnie, Konica Minolta SA product manager for production systems, said photo-Press allows print providers to enter the untapped market of photo books. The solution comprises three components: designer, Web and production. The
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Minnesota copier business owner charged with evading sales tax

Art Post (Guest) ·
Minnesota copier business owner charged with evading sales tax St. Paul, MN – The Minnesota Department of Revenue announced today (Thursday, Feb. 23) the Hennepin County Attorney’s Office recently charged Rafael Eduardo Machado, 47, of St. Michael, with seven felony sales tax violations. Machado, who operated a Minneapolis copier sales, leasing and repair company called JR Copier Specialists, Inc., has been charged with three counts of failing to file his sales tax return, three counts of
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NEW WIDE-FORMAT RICOH AFICIO MP W5100EN/MP W7140EN MFP BRINGS ULTRA-EFFICIENT DIGITAL

Art Post (Guest) ·
and construction (AEC) community and commercial printing operations that serve it. The Ricoh Aficio MP W5100en, which produces 10 pages per minute, and the MP W7140en, which produces 14 pages per minute, are designed for hyper-efficient capturing, saving and sharing of large documents such as building plans and schematics. Built on the proven MP W5100/MP W7140 printing engine, the new platform features the industry’s most comprehensive range of “scan to” features, enabling organizations to
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Paper-Intensive Businesses Use New Xerox DocuMate 4760 to Easily Scan Piles of Differ

Art Post (Guest) ·
software includes Nuance(R) OmniPage(R) Pro, Visioneer OneTouch with Kofax(R) VRS(TM) technology, and TWAIN, certified ISIS, WIA and Visioneer DriverPLUS drivers. Pricing and Availability The Xerox DocuMate 4760 is priced at $3,995, and is available immediately through online channel partners and major resellers. The Xerox DocuMate 4760 is also available with Kofax VRS Pro for $4,995. About Xerox With sales approaching $23 billion, Xerox /quotes/zigman/246904/quotes/nls/xrx XRX +2.33% is the
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ABBYY USA Inks New Strategic Distribution Relationship with Tech Data Corporation; Hi

Art Post (Guest) ·
ABBYY's VAR partners, beginning with the new relationship with Tech Data and StreamOne, the company has hired Darrel Letcher as national sales manager. Letcher comes to ABBYY with Recognition Server sales experience, having served as the senior account executive for the Ingram Micro relationship at Fujitsu America. Letcher has also held leadership positions in Ricoh and Ingram Micro, bringing an in-depth understanding of creating, as well as driving, value for VARs. About Tech Data Tech Data
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Relyco Partners With Ricoh Canada to Provide Leading Substrate Products to ...

Art Post (Guest) ·
DOVER, NH, Feb 28, 2012 (COMTEX) -- Relyco(R), a leading provider of value-added business printing and payment solutions, today announced a reseller partnership agreement with Ricoh Canada Inc., a wholly owned subsidiary of Ricoh Americas Corporation, to provide leading substrate products to their production printing customers. Ricoh has approved both Relyco's DigiPOP personalized digital packaging solutions and REVLAR waterproof paper for use on their production printers and will offer the
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Re: New Samsung 11 x 17" Colour MFPs due Oct 01 USA

GMAN ·
I'll be curious to see if the new Ricoh A4 units and Konica Minolta bizhub 42 / 36 A4 units will derail the Samsung, Sharp, and Lexmark A4 placements that have been prevalent in the marketplace.
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Panasonic Unleashes its latest Laser MFP MB1500 series

Art Post (Guest) ·
Panasonic has introduced its latest MB1500 multifunction printer series which is perfectly designed to simplify your everyday office tasks like print, copy, scan and fax from one compact machine with easy to use and energy saving features. This smart offering from Panasonic helps home users and SOHO to save space (cut installation area by 25%), time, paper and energy costs through its innovative features. The Panasonic MB1500 series of multi-functional printers feature an extremely compact body
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Industry analysts from BERTL, Inc. award Canon for "Best Wide Format Product Line of

Art Post (Guest) ·
Monday, 27 February 2012 08:52 Canon received six 2011 BEST awards from industry analysts BERTL, Inc. including "Best Wide Format Product Line of the Year". Based on a survey by BERTL's product experts, Canon was recognised with BEST Awards for individual solutions from the Canon imageRUNNER and imageRUNNER ADVANCE multifunctional device (MFD) and The Canon imagePROGRAF iPF6300 The Canon imagePROGRAF iPF8300 imagePROGRAF large format printer product lines, as well as uniFLOW, Canon’s print and
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President of Canon Business Solutions Resigns...

Art Post (Guest) ·
assume the duties of CBS President effective immediately. I will delegate my responsibility as the leader of the CBS Sales function to Toyo Kuwamura until a more long term solution can be arranged. The functional areas of Budget and Human Resources will permanently report to Mr. Kuwamura effective immediately. I look forward to spending more time with the people of CBS as we work together to reach our 2012 goals. Please support me in this effort.   Joe Adachi President and CEO Canon U.S.A., Inc.
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Toshiba's e-STUDIO(TM) 206L/256/306/356/456 Series Boasts Industry-First Security Fea

Art Post (Guest) ·
scanning, and print speeds from 20 to 45 pages per minute. Also included is the next-generation e-BRIDGE(TM) open platform that allows software solutions to be easily integrated to enhance productivity and workflow. Various finishing options, including a new optional inner finisher, add to the versatility of these models. "Toshiba's new e-STUDIO Series raises the bar, proving that progress can come in small packages," said Joseph Contreras, director of product and solutions marketing for Toshiba
Member

Beau

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Xanté Launches Memjet-powered Excelagraphix 4200 Inkjet Printer

Art Post (Guest) ·
Xanté Launches Memjet-powered Excelagraphix 4200 Inkjet Printer Thursday, February 23, 2012 Press release from the issuing company Xanté, a leading provider of professional digital print solutions, brings Europe its first look at the Excelagraphix 4200 inkjet printer powered by Memjet, a global provider of high-speed color printing technologies. Xanté is demonstrating the Excelagraphix 4200 in FESPA booth #K101, Fira de Barcelona Gran Via, Barcelona, Spain, 21-24 February, 2012. Xanté
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Ricoh's Unique Digital Capture Solution at HIMSS12

Art Post (Guest) ·
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RFI-Site-Wide Copier MSP Program

Art Post (Guest) ·
Solicitation Number: RFI_Site_Wide_Copier_MSP Notice Type: Sources Sought Synopsis: Added: Feb 22, 2012 7:36 pm SLAC National Accelerator Laboratory (SLAC) is looking to standardize its Fleet of copiers and multi-functional devices and obtain one sevice provider to manage its Fleet. https://www.fbo.gov/index?s=op...ab=core&_cview=0
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Oki Managed Print Services

bandit41076 ·
Take a look...
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MPSConnect Provides Global Information Resources to Managed Print Services Associatio

Art Post (Guest) ·
PRESS RELEASE With Foundation Membership, MPSConnect Provides Global Information Resources to Managed Print Services Association February 28, 2012 – MPSConnect has joined the Managed Print Services Association (MPSA) as a Foundation Member, the highest level of commitment. Through the MPSConnect web portal, newsletters, industry-specific search engine and related tools, MPS professionals gain free access to a steady supply of ideas, stories and best practices. As a Foundation member
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Re: Oki Managed Print Services

bandit41076 ·
a little more info
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Re: Profit Breakdown Question

Old Glory ·
Attached is a Fact Data sheet for an old Ricoh. I send it to you for illustration purposes only. I chose not to send na FDS on current product because of the competitive presense here but it should illustrate how Ricoh would answer your question, at least for this model and in a perfect world scenario.
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Re: Charging for computer related calls

fisher ·
This isssue is such a thorn in my side as I am the customer's sales person but I end up being the customer's de-facto IT Company. Come on people I only sold you a freaking copier!!!! And God Forbid I Send Them A Bill!!!!! I wish I wasn't such a nice guy and I wish I had no IT knowlege.
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Nuance eCopy Healthcare Solution Pack Improves and Lowers the Cost of Care by Automat

Art Post (Guest) ·
. The new solution enables healthcare organizations to improve the quality of care with faster access to patient information, and strengthen patient record security and HIPAA compliance frameworks. “The Healthcare industry is very paper intensive and will remain so for many years to come” Designed to help healthcare professionals cost-effectively transition to electronic medical records, the eCopy Healthcare Solution Pack leverages Nuance’s eCopy ShareScan Suite, the world’s best-selling document
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Epson expecting channel expansion

Art Post (Guest) ·
launched a print managed services programme for partners last summer and has 100 product launches planned for this year across the imaging arena. Steve Torbe, head of business sales at Epson, said that it had around 500 partners already and although recruitment wasn't a primary aim it expected to pick up more resellers over the course of the year. "It's about the differentiation that partners can make for themselves and the opportunity available. We see recruitment of partners as a by product of
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OKI Data Americas to Demonstrate How to Maximize Revenue Potential Through ...

Art Post (Guest) ·
OEMs during the two-day conference where more than 1,700 are expected to participate. Supporting OKI's TMP solution is the company's full line of color and monochrome single- and multi-function printers that provide reliable performance and advanced functionality for all business types and sizes. With fast printing speeds, advanced printing capabilities and utilities, and impressive results, each printer delivers exceptional performance and maximum efficiency. All OKI products are built on parent
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PARC's "Power of 10" Years as an Independent Company Offers Opportunities to ...

Art Post (Guest) ·
. We create new business options, accelerate time to market, augment internal capabilities, and reduce risk for our clients. Since its inception, PARC has pioneered many technology platforms -- from the Ethernet and laser printing to the GUI and ubiquitous computing -- and has enabled the creation of many industries. Incorporated as an independent wholly owned subsidiary of Xerox in 2002, PARC today continues the research that enables breakthroughs for our clients' businesses. SOURCE: PARC
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Leading Technology Consulting and Integration Firm Selects Kofax for Accounts Payable

Art Post (Guest) ·
including invoice submission and inquiries. Through supplier self-service, this low cost, easy to adopt, pay-as-you-go solution reduces cost and errors and enhances AP automation payback. Kofax SupplierExpress is an option to Kofax MarkView. Kofax e-Transactions (KeT) eliminates the need for the printing, mailing, scanning and entry of information from documents and forms by enabling the electronic delivery and capture of documents from a sender to a receiver via secure email. Designed for enterprises
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Re: new C4502/5502

Kitz ·
Is mobile printing standard? It talks about using any wireless network, does that mean I need the wireless card in the machine???
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Re: new C4502/5502

Jomama ·
quote: Originally posted by Kitz: Is mobile printing standard? It talks about using any wireless network, does that mean I need the wireless card in the machine??? The way I read it, it requires the HotSpot subscription, $15./year)
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Re: new C4502/5502

txeagle24 ·
According to our Lanier DSS, mobile printing will be standard starting in April. It sounds like it will be an firmware update that will provide Airprint support.
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Re: Charging for computer related calls

JasonR ·
quote: Originally posted by jswinberlin: Currently we have a conversation that this is outside of your "copier" agreement and it will be billable. However, I always get the feeling that the customer thinks we're taking advantage of them. I know the feeling, I've had this conversation with many customers over the years. First and foremost, get a piece of paper (we call ours the Connectivity Support agreement) saying what is included and what is not. As others have stated, it's best to have the
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Re: Charging for computer related calls

jswinberlin ·
We include up to 2 hours initial installation on all of our connected products (except for the very low end machines). Is anyone else charging for initial connectivity? We found that when we didn't connect our products most of the time they weren't installed properly and the customer didn't get the full functionality. For example, color systems were not defaulted to B&W for printing...Scanning was not set up, accessories were not configured properly and overall the customer was not as happy
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Re: Charging for computer related calls

jswinberlin ·
We do have an agreement that says that computer/network support is not included. At this time we do not offer contracts for these services, but I believe we may in the near future. However, some of the problems I see is that either the sales person glosses over this part of the "connected product agreement" or the person who needs the support isn't the one who signed the agreement. In the end, it just seems like this does nothing but prove the customer wrong which in turn makes them more angry
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Re: RBS Takedown

GMAN ·
This is the best news I've heard all week! Congratulations, Art. Put another 'W' in the WIN column for Independent Dealers and talented Sales Representatives!
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Lexmark declares quarterly dividend

Art Post (Guest) ·
sizes with a broad range of printing and imaging products, software, solutions and services that help customers to print less and save more. Perceptive Software, a stand-alone software business within Lexmark, is a leading provider of enterprise content management software that helps organizations easily manage the entire lifecycle of their documents and content, simplifying their business processes, and fueling greater operational efficiency. In 2011, Lexmark sold products in more than 170
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Tell us About Your Best Sale this Month!

Art Post (Guest) ·
Please post your best sale this month. Tell us what you sold, how many, revenue amount or Gross Profit, time to seal the deal, how you found the client and anything else that was interesting about the sale. Please post in the reply section. Each month, we'll pick a winner and the winner will get a FREE $25 gist card from Print Audit! Go here to check out UDOCX
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I dare you...

Art Post (Guest) ·
phone number. I am NOT afraid of my customers calling me with a problem. My BIGGEST PROBLEM is when my customer has a problem that I don’t know about. Problems are an opportunity for you to shine, for your team, or your company to shine! Do you have a billing issue? I have the greatest “Back Room” in the industry, and our Sales People can actually talk directly to them, and get our customer’s billing issue resolved. I know that this is not possible in the direct (_BS) Branch. When I worked for
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Sealed bids/proposals/qualifications addressed to Spring Branch Independent School Di

Art Post (Guest) ·
Sealed bids/proposals/qualifications addressed to Spring Branch Independent School District, ATTN: D Newspaper: houstonchronicle.com | Date: 02/13/12 Sealed bids/proposals/qualifications addressed to Spring Branch Independent School District, ATTN: Director of Purchasing will be received in the SBISD Purchasing Office at 1031 Witte RD, BLDG E (2nd Floor), Houston, TX 77055-6016 until: MARCH 28, 2012 @ 11:00 AM FOR: ANNUAL CONTRACT FOR DIGITAL MULTI-FUNCTION COPIERS AND SERVICES (9412P). A pre
-=Good Selling=-
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