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MFP Copier Blog
Why Office Printing is Making a Surprise Comeback
At the onset of the COVID pandemic response, many markets predicted a steep drop in office printing. Many business experts predicted the death knell for office printing in general. Instead, with so many working remote, home office printer sales and printing volumes increased dramatically. As people come back to the office, will they bring that thirst for printers and printing back to the office? Yes. But why?
Going Digital
Going digital takes time and money. First, there is the issue of converting physical documents into stored data. Then, there is the problem that employees of all ages find it beneficial to print out important pieces of information to review and make notes. Over seventy percent of employees believe they gain a deeper understanding from printed or written material than from digital. The benefits of physical note-taking are even supported by research. A 2021 study showed people who use paper for note-taking perform their note-taking tasks 25% faster than those who use digital tablets or smartphones. Their speed of recall for information was also faster than those who used digital tools for note-taking. Fortunately, office printers can easily create a bridge between the physical office and the digital world.
Employees can print out the documents they need to prepare for meetings, evaluate the information for tasks, and take necessary notations. But office printer machinery is also able to take in records and written documentation through a scanner to digitize that information for safe-keeping. Some printer equipment can even support high-volume scanning, capable of pulling in and digitizing hundreds of documents in a single task. Businesses looking to transfer years of backlogged files into a more easily accessible format can turn to office printing equipment to help and rely on these machines to transition ongoing contracts, documentation, and notes.
What Happens When Digital Fails?
Despite the noble motive for companies to “go green” and move entirely to digital documentation, the truth is that a completely digital office has its downfalls. For example, today’s versions of digital solutions require two things to operate correctly; electricity and internet/intranet access. And having worked remotely for over a year, employees have felt the frustration of losing one or more of these features first-hand and, often, alone.
Electrical outages at the office have had a standard solution for decades in the form of generators. Many office buildings are already equipped with backup power as an added benefit for businesses renting the space. However, some locations, including employee home offices, are still not equipped to deal with an unexpected power outage. Companies that do not currently have backup power options should take this potential issue into account when considering moving digital records or eliminating paper records.
Another critical consideration is how to ensure ongoing intranet or internet access. When housing records in a digital format, there is always the possibility of the pathways to those records being shut down. Though housed entirely on internal office servers, intranet access requires employees to be logged directly onto the office’s in-house network or logged into remote access through a VPN. For remote employees, even intranet access requires internet connectivity. When one or more of those networks goes down, it directly affects employees’ ability to review stored documentation and perform their jobs.
It may be a good idea to consider housing essential data in some physical form as a backup in case of an emergency. As for remote employees, it is a good idea to offer secure small-footprint printers, battery backups, and other solutions that will relieve employee stress or provide options for continued productivity.
Cloud Services Can be Risky, too.
It is not only a loss of electrical availability or server or internet access that can cause problems for employees. Even well-known, big-name cloud computing and software services have a history of hiccups. Google, for instance, experienced a large-scale Gmail glitch in March of 2011 that left many individuals and businesses in a lurch for at least several hours. In addition, some locations continued to have problems with access for several days.
This was not the only instance of a Google service issue, either. In March of 2022, the company again experienced a widespread issue, this time with Google Workspace. The 2022 problem affected popular business features such as Google Meet, Gmail, and Google Drive. As a result, companies that rely on Workspace to store and share files, perform meetings, and provide reliable email communications were forced to a virtual standstill.
Accessibility issues are not relegated to the one big-name provider. Other well-known companies have had similar problems, including Oracle, Amazon, and Microsoft. There is always a risk, no matter what service is used for digital storage or whether it is an internal or external server. Especially as more businesses take on post-pandemic “hybrid” office models, creating reliable backup resources such as physical paper documentation is becoming more critical than ever.
No matter how much a business wants to go truly green, employees know that going fully digital is more complex than it appears. So, while companies look for new ways to offer convenient file sharing and access, employees turn to their trusted printers to help them make notes, provide backup documentation, and turn their most important papers back into a digital format.
MSP & MSSP Industry Notes for May 24th, 2022
Sponsored by
May 24th, 2022
Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.
What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.
MOD Mission Critical Achieves AWS Direct Status
- announces that it is now an AWS Direct Connect Service Delivery Partner
- enabling multi-cloud, hybrid-cloud and private-cloud connectivity solutions through its globally available PaaSPort™ platform
Valeo Networks Acquires Next I.T., Further Expanding National MSSP Reach in the Midwest Region
- announced the acquisition of Next I.T., a Michigan-based Managed Service Provider (MSP)
- Financial terms are not being released
- company will continue to operate as DBA Next I.T. (A Valeo Networks Company), and maintain its current Michigan office locations in Muskegon, Kalamazoo, and Traverse City
Microsoft to double employee salaries?
- Press release stated it would “nearly double” its salary budget to retain and hire employees
- Will also increase the stock range by at least 25%
- Looks to reward its workforce that is dealing with rising inflation
- Needs to compete with other tech companies for talent
- Average salary of Microsoft employee is $122,987 with $14,000 bonus (according to PayScale Inc.)
The Federal Communications Commission (FCC) is going to deregulate the pricing of copper wire- based telecommunications, which was historically used for:
- POTS (plain old telephone service) lines
- Fax lines connected to fax machines or fax boards of MFPs
- Will result massive rate increases in monthly phone line costs for this old technology
- Is expected that phone service companies will phase out copper wire based lines
- Feds wish to promote move to VOiP instead (however, this digital Internet based technology does not traditionally work well with analog fax boards in MFPs)
- This will dramatically increase the opportunity for MFP reps to sell:
- Cloud-based digital fax solutions
DKBinnovative Announces Partnership with US ENT Partners
- Announces a strategic alliance with US ENT Partners
- DKB will be offering managed IT services and managed security services packages designed for US ENT Partners
- DKBinnovative is a managed IT and cyber defense firm based in Dallas, Texas
Augmentt Provides MSPs with a 360-Degree View into Microsoft 365 Security
- Augmentt Secure now includes managed multi-factor authentication (MFA) alerting and remediation
- “The addition of MFA configuration capabilities to Augmentt Secure answers this call, fills the gaps and streamlines Microsoft 365 security by providing MSPs with the one tool they need to more efficiently audit for compliance, protect against and detect security threats across all of their Microsoft 365 tenants.”
- addition of Security Operations Center (SOC) Services
- enables monitoring of endpoints, networks, and cloud
Hackers sent ransom note to printers
Report published by Secureworks Inc.
- The Cobalt Mirage hacking group of Iran are using the Log4j security vulnerability that exists in many network endpoints devices (including some printers and MFPs)
- After installing their ransomware to take over network, they apparently then force a printer (or MFP) to print out the letter demanding the ransom to be paid, so that victim can get password to take back control of network.
Lock in on Cyber Security with ARCOA
- customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
- identifying assets that are usually passed over and often have significant value
- Will generate Environmental Impact Reports at no charge
Spending on digital transformation to grow
IDC published report prediction that the Global Digital Transformation solution spending will reach $1.8 trillion worldwide this year, up 17.6% YoY
- will sustain this pace of growth over the 2022-2026 forecast period with a five-year compound annual growth rate (CAGR) of 16.6%
- Statista Research is reporting that the global copier and printer market is worth $9.69 billion for 2022, and is expected to grow at 0.63% annually for 2022 to 2026.
All Covered Ranked #1 MSP by Cloudtango for Third Consecutive Year
- ranked as the top managed service provider (MSP) in the United States by Cloudtango
- Each year, Cloudtango honors the most successful MSPs across the United States
- The fourth year All Covered has been named to Cloudtango’s MSP100 U.S. annual list, and its third time at number one
Sharp's Erica Calise and Naeran Rubio Recognized as CRN's 2022 Women of the Channel
- announce that CRN, a brand of The Channel Company, has named Erica Calise, Director of Marketing, Government and Corporate Accounts, and Naeran Rubio, Associate Director, Content & Communications, to its Women of the Channel list for 2022
- Erica Calise has been part of the Sharp family for over 30 years and oversees a team that manages bid-and-response initiatives, contract marketing and contract management
- Naeran Rubio leads a team of professionals that create the organic and paid content for Sharp's channel partners
CloudBank Expands to Accelerate and Broaden Access to Public Cloud Resources
- National Science Foundation (NSF)-funded program that provides access to and managed services for public cloud resources for research and education, has dramatically expanded
- recently released Dear Colleague Letter (DCL), the NSF announced the expansion of the CloudBank program to any active awardee funded by the Computer Science and Engineering (CISE) Directorate
Kodak Alaris launches new scanners
adding two new models in its S3000 Scanner Series, the Kodak S3120 Max and Kodak S3140 Max
- top scan speed up to 140 originals per minute (opm)
- on-board image processing enables independent operation and reduces PC resources
- RESTful Web API support delivers document capture via the browser, with no software or drivers required
- 3.5” color LCD touchscreen control panel
- 500-sheet automatic document feeder (ADF)
- Advanced Intelligent Document Protection (IDP) and multi-feed detectors
- IDP “listens” for problems and notifies users before jams or misfeeds occur
- built-in barcode reading
- Perfect Page technology for superior image quality while scanning at rated speeds.
- using machine data extraction (OCR/ICR/Forms Recognition)
- delivers RPA-optimized files
- Users can even add a custom string of text on documents via the built-in digital stamping feature or optional imprinter accessory.
- Secure Boot, which validates firmware before it executes
- supports enterprise security protocols for scanning over networks, including TLS Encryption and HTTPS
- pricing not announced
Fujitsu Signs Strategic Collaboration Agreement with AWS to Accelerate Digital ..
- announced that it has signed a strategic collaboration agreement with Amazon Web Services (AWS) to accelerate the digital transformation (DX) of customers in the financial and retail industries
- Fujitsu will deploy these new services for customers in Japan and globally in AWS Marketplace(1). Fujitsu will additionally leverage AWS Professional Services(2) to help customers develop and operate new systems, as well as modernize their existing systems by using the breadth and depth of AWS services
- Fujitsu signed an SCA with AWS to accelerate digital transformation in the mobility industry in May 2021(3)
Palo Alto Networks and Deloitte Deepen Strategic Alliance Into Managed Security Services
- announced the expansion of their existing strategic alliance to offer managed security services to their shared U.S. clients
- Expanded solutions offered as managed services will include:
- Zero Trust Enterprise Enablement
- Multicloud Automation and Orchestration
- Managed Cyber Defense
- Cyber 5G
Cybersecurity Notes
- Pueblo County School District of Colorado notified an unknown number of students that their info may have been exposed due to ransomware attack.
- Illuminate Education of Irvine, CA, notified 17 million students from the 5,200 school districts across the U.S. that use its software, that student info may have been exposed after ransomware attack.
- Mesa County School District of Colorado notified 21,000 students that their info may have been exposed due to ransomware attack.
- Coventry School District of Connecticut notified 1,650 students that their info may have been exposed due to ransomware attack.
- DeKalb County School District of Georgia notified 93,000 students that their info may have been exposed due to ransomware attack.
- AGCO Corp., headquartered in Duluth, Georgia, notified an unknown number of customers that their info may have been exposed after ransomware attack.
- Fairfield Public School District and Lakota Public School District of Ohio notified over 10,000 students that their info may have been exposed after ransomware attack.
- Douglas County School District of Colorado notified an unknown number of students that their info may have been exposed due to ransomware attack.
- Omnicell Health of Mountain View, CA notified an unknown number of patients that their PHI may have been exposed after a ransomware attack.
- Healthplex of Uniondale, NY notified 89,955 patients that their PHI was exposed after email phishing attack.
- Optima Dermatology (The Dermatology Center of Indiana and Advanced Dermatology & Skin Cancer Center) in Indiana notified 59,782 patients that their PHI was exposed after email phishing attack.
- Steward Health of Florida, which includes North Shore Medical Center, Palmetto General Hospital, Coral Gables Hospital, Hialeah Hospital & Florida Medical Center, notified an unknown number of
patients that their PHI may have been exposed after cyberattacks. - North Alabama Bone & Joint Clinic notified an unknown number of patients that their PHI was exposed after cyber attack.
- WellDyneRx of Lakeland, FL notified an unknown number of patients that their PHI was exposed after email phishing attack.
- Xiaorong You was sentenced to 14 years in prison for stealing intellectual property regarding chemical patents while working for Coca-Cola and Eastman Chemical Company and selling it to the Chinese
government for “millions of dollars” - City of Quincy, Illinois notified an unknown number of citizens that their info may have been exposed after cyber attack.
- org (“BCO”) is reported to have misconfigured its data storage, exposing “hundreds of thousands” of user files containing sensitive medical images.
- Summit Eye Associates of Hermitage, TN notified 53,181 patients that their PHI was exposed after cyber attack.
- McKenzie Health of Sandusky, MI notified an unknown number of patients that their PHI was exposed after cyber attack.
Attention Sales Community… Never Waiver From Your Integrity If You Want To Build Trust.
"Honesty is more than not lying. It is truth telling, truth speaking, truth living, and truth loving."
James E Faust
Are you truth telling with your clients?
Are you truth speaking with your clients?
Are you truth living with how you carry yourself?
Whether this be in your personal life or in business, strong relationships are built on trust.
Real connections, real conversations, and real relationships are all built on trust
In a recent study conducted by the Dale Carnegie group, they found that 73% of the respondents indicated that trust is “very” or “extremely” important to them for building relationships with salespeople.
Check this out... in the same study they found that 71% of respondents said they would rather buy from a salesperson they trusted over one who gave them the lowest price.
Hard to build a trusted relationship based on transactional and price- oriented conversations
Trust, it's the wholly grail in sales. Trust boils down to perception.
Sales leaders, please key in on this for a moment...
How many of your client's perceive your salespeople as being credible and trustworthy? How many believe your salespeople have their best interest at heart? Would you even know? This my friends is your mirror moment!
Trust drives profitable business.
Trust creates...
- Repeatable and consistent long term business growth
- Forgiveness and recovery when things do not always go as planned
- Loyal partnerships, and isn't this what you want?
Trusted Salespeople Are Consistent
“Trust is built with consistency.”
Lincoln Chafee
A trustworthy professional is consistently congruent. The walk matches the talk. They will more or less use the same behavior and language in any situation.
They have radical amounts of self-control to maintain their character. They won't wear different masks or pretend they're someone they're not just to impress. They are not self-serving but self-giving.
They consistently show compassion and out care all other salespeople.
They consistently show respect, gratitude and appreciation.
They consistently respect boundaries in their relationships because they help communicate around what a person is comfortable with.
More importantly, they consistently live with the utmost of integrity.
Sales professionals who are trustworthy are reliable. They do what they say they will do over, and over, and over again. Hard to gain your clients trust when you're reliable once.
Are you consistently delivering on your commitments?
NEVER WAIVER FROM INTEGRITY
"Real integrity is doing the right thing, knowing that nobody's going to know whether you did it or not."
Oprah Winfrey
In a post trust sales world, you must bring your integrity forward every single day. You must live it, breathe it and demonstrate it.
Living with integrity especially in sales takes courage.
Integrity is the practice of being honest. It is operating with a consistent and uncompromising adherence to strong moral and ethical principles.
Stop right now and think about these two questions...
- How many of your clients and future clients would define you as being honest?
- Would your clients and future clients use the words moral and ethical in your approach to working with them?
INTEGRITY AND TRUST, A MUST IN SALES
It has become sad and concerning that when we hear the words morals, ethics and integrity; we surely do not think of salespeople.
Integrity will shape your sales world and your career.
What is your end game in sales?
What do you want to be known for?
Will your integrity guide you? Does it sit on your shoulder?
I love what Andy Stanley says about integrity... "People with integrity do the right thing because it is the right thing even if it costs them."
Therefore, a failure of personal integrity adds stress to the people around you. Now apply this to your interactions with your clients... Do you smell what I am cooking up here?
Integrity is a universal expectation – you expect from people around you.
Why do we expect integrity from others even in times that we are not?
Will integrity guide you or will your appetite for commissions guide you?
Andy Stanley goes onto to say...
"You can’t be yourself as long as you're lying to yourself."
You can’t give your full self to your clients as long as you're lying to yourself. This will all come back to haunt you throughout your sales career. Your reputation is a terrible thing to waste.
Do you want to be known as a trust builder or trust buster?
I ask you to think about the following...
- What is competing right now for your integrity?
- What is competing for right now for your future self?
I'm here to inform you that when you breech your personal integrity, this will change/impact someone else’s and often times this just might be your clients' trust.
Think about where trust sits inside the sales world, and follow along with this...
- One breech of integrity leads to another
- The first breech makes the second breech easier
- The second breech creates a pattern/direction
Sales professionals with integrity are guided by integrity. They refuse not to lower themselves and the refuse to waiver from it.
What do you want to be known for in sales?
YOU WIN WITH INTEGRITY
It's quite unfortunate as we live in this cancel culture. Where a little bit of bad, erase a whole lot of good.
Your integrity is what determines your reputation, and as stated in Proverbs 10:9, Whoever walks in integrity walks securely, but he who makes his ways crooked will be found out.
A single bad choice to destroy a lifetime's worth of integrity.
Often times people with integrity have the same characteristics - they're humble, have a strong sense of self, they have high self-esteem, and ooze self-confidence.
These characteristics are important, because, in sales, you'll be under intense pressure from others to make the wrong choice.
Sales professionals who carry themselves with integrity win, and those who do not, get exposed as being empty suits.
INTEGRITY IS YOUR TRUST GUIDE
By now, you may have figured out that I am a huge Andy Stanley fan. When it comes to integrity, he goes on to say,
“If I’m overly concerned about what you think of me, I may not do what’s best for thee.”
Just curious, what is your integrity anchored to?
How are you interacting with your clients?
How are you handling yourself with your clients?
Please key in on this for a moment... If you're quick to abandon your integrity then you must ask yourself, "What's really driving me?"
Why is it in sales that many are more concerned with looking good than being good?
What is your goal and end game in sales?
In Selling from the Heart fashion, if you commit to leading with integrity, it won’t be how well you behave that gets people’s attention it will be how well you love that gets people’s attention.
If you would like to exponentially grow your sales, then it’s about...
- Giving to your clients
- Serving your clients
- Loving your clients
If you don’t love on your clients, I promise that someone else will.
Would you like to increase your sales success and fulfillment?
This was my goal when recording all-new materials for the new Selling from the Heart Masterclass, to increasing your sales success and fulfillment in your business.
If you enjoyed the Selling from the Heart book, you’re going to love this masterclass! It takes the tools given to the next level.
Have yet to read Selling from the Heart? No worries, you will receive an audio version as a part of the Masterclass. As an option you can get a free signed copy of Selling from the Heart (just pay for shipping and handling).
You can get your copy here - https://www.sellingfromtheheart.net/book
Together, we will go on a journey where we’ll dive into how to apply the ideas in the book to help you achieve even greater sales success.
With each of the 10 sessions, you’ll receive questions that will help you increase your sales in a way that also makes selling more enjoyable and fulfilling.
This masterclass is configured with you in mind where you can complete the course in chunks from any mobile device, iPad or computer, based on your availability.
You’ll also discover fun bonus materials throughout the course.
This Week in the Copier Industry 10 Years Ago
This Week in the Copier Industry Ten Years Ago
Third Week of May 2012
Leads can be found almost anywhere. Since a lot of my prospecting has changed from copiers to content I'm always on the lookout for opportunities and where the low hanging fruit is. Going wider and deeper with your relationships can make a difference.
Below is from one of my clients that I follow on Linkedin. These are additional responsibilities in the job requirement section. You can view that thread here
Enjoy These Great Copier Threads from Ten Years Ago This Week
Konica Minolta Announces the Launch of Konica Minolta CampaignBuilder
Art Post (Guest) ·
, and more. “Our goal is to arm our sales channel partners with the resources they need to grow their businesses and gain a competitive edge,” said Ted Brolsma, Creative Services Manager for Konica Minolta. “By offering a comprehensive suite of tools and services to assist them with their local marketing, we’re able to do just that.” In addition to customizing ads and marketing materials, users can seamlessly order and track the delivery of printed materials and direct mail pieces. “Our dealers
Topic
Konica Minolta to Exhibit Award-Winning Legal Solutions at LegalTech® West Coast 2012
Art Post (Guest) ·
for uniquely-tailored document management solutions with the highest levels of security.” About Konica Minolta Konica Minolta Business Solutions U.S.A., Inc. is a leader in advanced document management technologies and Managed IT Services for the desktop to the print shop. For the fifth consecutive year, Konica Minolta was recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys. BLI has named Konica Minolta 2012 “Document Imaging Solutions Line of the Year
Topic
Sharp Optimised Services – 3 steps to the successful Managed Print Service
Art Post (Guest) ·
in this system. Sharp Optimised Services aim to increase workplace productivity, improve the control of the printing infrastructure and reduce the costs of printing and copying in the business environment. The concept of Managed Print Services refers to the integrated, all-inclusive management of printing, copying, scanning and faxing operations, together with well-coordinated delivery and supplies of consumables, maintenance and servicing of the multifunction printers (MFPs) and the provision
Topic
First up is a report on city-wide copier/printer usage.
Art Post (Guest) ·
Community Development Block Grant for 2013, previously discussed earlier this week. Interim City Administrator Karl Krestler has a full report on the agenda. First up is a report on city-wide copier/printer usage. Next is an ordinance approving the purchase of a 2.5 ton dump truck for $114,331 and the designation of other trucks, vehicles and equipment owned by the city as surplus property. Spellman Ave. Phase I will be discussed, specifically an ordinance approving a maintenance agreement between the
Topic
Digital Printing at drupa – Part 1
Art Post (Guest) ·
orders taken that offset will have taken the larger share as companies invest after delaying orders for some as they see investment is necessary to remain competitive in their markets. In the digital printing area there were a number of different trends to be seen. The well-established toner based sheet fed presses are reaching a level of maturity where progress is slowing up. We saw some speed improvements, such as the Xerox iGen 150 and Konica Minolta bizhub PRESS C1100, and we may be getting to
Reply
Re: Ricoh – Prepare for a talent exodus
This was definitely an RBS branch that had adopted an IKON commission plan. What IKON was always able to do successfully was to sell customers what you didn't have. They carried Canon, Ricoh, Re branded Konica Minolta, Kyrocera Mita, HP, Oce. Now the IKON sales people who did sell for decent margin have only Ricoh. Will they have to asapt their style of selling? Good sales people will ALWAYS find a company that wants to hire them, even in bad times. The problem is starting over again to build
Topic
Provision of Copier Machine (Digital laser Multi Functional MX-M620N sharp, 62CPM)
Art Post (Guest) ·
Topic
Pacific Office Automation, which sells printers
Art Post (Guest) ·
An office technology company will move its 25 employees from Fife to downtown Tacoma this summer. Pacific Office Automation, which sells printers, copiers, faxes and software to business, will lease about 11,000 square feet on the ground floor of 1114 Pacific Ave., as first reported by the Tacoma Daily Index. Fife branch manager Russ Meyers told me this morning that he thinks downtown Tacoma is growing, and he wants his business in the thick of it. “We’ll get better exposure” downtown, he
Topic
Epson launches four new models to the powerful Z Series large venue projector range
Art Post (Guest) ·
Designed for corporate, higher education, staging, museum, and digital signage applications, the Z series includes the Epson EB-Z10000/EB-Z10005 with 10,000 lumens of both light and colour light output. Epson, the number-one selling projector brand worldwide, has added four new models to its Z Series large venue projector range designed for corporate, higher education, staging, museum, and digital signage applications, including the Epson EB-Z10000/EB-Z10005 with 10,000 lumens of both light and
Topic
Ricoh New Color Tabletop
fisher ·
Called the MP C305. 31ppm Standard copy, print, scan, fax Optional one-bin tray touch screen Respectable first copy out at 6.9 seconds Standard PostScript Touch Screen
Member
Karim
Topic
Leading EFI Fiery Technology Drives New Ricoh Aficio MFPs
Art Post (Guest) ·
than ever, mobile workers need to be able to access and print their documents not only from their desktop computers, but also from their mobile devices. The Fiery system provides a built-in mobile print option for no additional cost, enabling users to print directly via Wi-Fi from their iPad, iPhoneand iPod touch applications to the Ricoh Aficio printers. The Fiery software automatically discovers the printer and presents users with print options for fast and easy printing. Spot color reproduction
Topic
Managed Print Services Boom as M2 Hits Record Revenues
Art Post (Guest) ·
opportunity. We are saving customers money at a time when all businesses are looking to save and we are increasing service experience for those coming to us at the same. Our proposition and delivery is being well received despite the economic climate.” To download the global report from Quocirca “Vendor Landscape: Managed Print Services” visit http://www.m2.uk.com " href="http://www.m2.uk.com/" target="_blank" target=_blankhttp://www.m2.uk.com or call 0845 263 7262. About M2 M2 is the Europe’s
Topic
FileBound Integrates ABBYY FineReader Engine 10 to Improve Document Recognition
Art Post (Guest) ·
Government of Canada. Companies that license ABBYY technologies include BancTec, Canon, EMC/Captiva, Hewlett-Packard, KnowledgeLake, Microsoft, NewSoft, Notable Solutions, Samsung Electronics and more. ABBYY OCR applications are shipped with equipment from the world's top manufacturers such as Epson, Fujitsu, Fuji Xerox, Microtek, Panasonic, Plustek, Ricoh, Toshiba, and Xerox. ABBYY is headquartered in Moscow, Russia, with offices in Germany, the UK, the United States, Canada, Ukraine, Cyprus
Topic
Despite Strong Demand in Emerging Markets, Worldwide Hardcopy Peripherals Shipments D
Art Post (Guest) ·
. Kodak 301,858 5.5% 308,764 5.0% -2.24% Others 763,941 13.8% 871,797 14.0% -12.37% Total 5,521,180 100.0% 6,227,357 100.0% -11.34% Source: IDC Worldwide Quarterly Hardcopy Peripherals Tracker, May 2012 Notes: • IDC tracks A2-A4 devices in the Quarterly Hardcopy Peripherals • Hardcopy Peripherals include single-function printers, printer-based multifunctional systems (MFPs), and single-function digital copiers (SF DC). Data for all vendors are reported for calendar
Topic
Ricoh – Prepare for a talent exodus
Art Post (Guest) ·
Vince is the man! Love it! Ricoh – Prepare for a talent exodus I received a call from a Ricoh sales guy in another state who read a 2009 post on my blog. http://theconnectedcopier.word...-the-ikon-aquistion/ We spoke for about a half an hour. He said that Ricoh just adopted the IKON comp plan for their Sales Force. He had submitted his monthly comp plan work sheet before they made the change, then had to rework it based on the new comp plan and he said it cut his commission in half! He was
Reply
Re: Ricoh – Prepare for a talent exodus
GMAN ·
This talent exodus already occurred at Ricoh Corporate in NJ, wherein legacy Ricoh / Savin / Lanier employees and executives were pushed out as IKON came in...the new Sheriff in town. Now, with a fractured Direct Sales organization that they put all their money on for the future, as they maligned the Dealer channel, the Ricoh slide continues...
Topic
Muratec America, Inc. honored by the Business Technology Association
Art Post (Guest) ·
Muratec America, Inc. honored by the Business Technology Association PLANO,TX (May 15, 2012)—Muratec America, Inc., manufacturer of multifunction office equipment and business productivity solutions, announces today that the company has received the “Outstanding Performance – Secondary Product Line” award from the Business Technology Association (BTA). This is the ninth time Muratec has been recognized as the top secondary product line by the BTA. The company received the honor in 2003, 2004
Topic
Sally Bartlett’s need for a new copier.
Art Post (Guest) ·
ECONOMIC DEVELOPMENT. Britton asked the court to address Economic Development Coordinator Sally Bartlett’s need for a new copier. Her copier no longer functions and Bartlett would like to obtain a new copier lease with IKON paid under the Title 3 program. Webb clarified that IKON is the same provider the county has been using. MSP: Britton/Webb -- to approve a new lease agreement with IKON and allow Judge Webb to sign the agreement when available. http://www.bluemountaineagle.c...ce
Topic
All Covered continues to buy IT service providers,
Art Post (Guest) ·
All Covered plans to extend into emerging markets (cloud, VDI), vertical markets (health care, legal, education and much more) and industries that complement All Covered parent Konica Minolta (managed print services and document management). read more here
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April 2012 Sales Quota Poll!
Art Post (Guest) ·
Please take the time to vote every month, I'll post a new poll for each month! We'll even do a quarterly!
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May 2012 Sales Quota Poll!
Art Post (Guest) ·
Please take the time to vote every month, I'll post a new poll for each month! We'll even do a quarterly!
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eFileCabinet Debuts e-signature Capability for Document Management Suite
Art Post (Guest) ·
documents, eliminating the pain of printing, coping, and faxing, to collect a signature." eFileCabinet's eSignature is now available. Learn more and request a demo at http://www.efilecabinet.com/es...re-for-efilecabinet/ . Current customers can purchase by contacting their Account Manager at 877.574.5505. About eFileCabinet, Inc. eFileCabinet, Inc. offers a suite of document management software (DMS) products and services that help businesses and individuals work quicker, smarter and more
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New Ricoh B/W Tabletop Coming Soon
fisher ·
Got this screen shot from a power point in the launch of the new color unit. The new B/W version will be called the MP301. Looks like this will be the end of the road for the LD220.
Topic
Cary School District 26
Art Post (Guest) ·
The state has awarded Xerox of supplying copiers, with their bid being the lowest at $107,000. With state funds being used for bond payments and ending the lease on copiers, beginning fiscal year 2013, the administration has recommended hiring five teachers. http://cary.patch.com/articles...rs-lower-class-sizes
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Re: Managed Services "Are You in or Out"!
Art Post (Guest) ·
quote: Originally posted by Printfun: We have been tossing around the idea of offering IT services for the last 2 years. We do believe there is enough of a market there based on our customer's inquiries. Old Glory brings up a good point that we were anticipating as well. You almost need to have 2 groups. First, your install/analysts, and second your dedicated IT services personnel. While ideal, it may not be monetarily feasible for smaller dealers to carry the extra bodies. We have the two
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Re: Managed Services "Are You in or Out"!
If you're going to sell I.T. you have to know I.T. and be able to speak their language. I take our I.T. Sales Specialists on a lot of calls, and once they start speaking geek, I know enough to somewhat understand, but the conversation eventually gets to areas that are completely Greek to me. It's just like if we were to get some sales guys from IBM and tried to train them to understand and sell imaging. It would be completely foreign to them.
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Re: Auxilio Loses another 1.6 million
provider does not understand the types of jobs that are being printed, they can end up barely treading water. For example, if doctors choose to print X-rays (90% coverage) for patient files, a few printers can kill the profitability of the entire account. At some point, Auxilio's older clients will start to reach profitability, particularly if they do a decent job of fleet optimization. The challenge is going to be for them to determine how much business they can handle so they are not constantly
Member
djacovino
Member
George.Wilkinson
Member
Texastarheel
Reply
Re: Envelopes
fisher ·
Not with the sugar cane paper. We run Vellum finish envelopes on the one in out print shop. Its important that they be edge glued rather than having the v-fold across the center. The results are just OK......like everything else on the great white elephant.
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Re: Envelopes
Art Post (Guest) ·
We had our do or die moment today at the in house CRD. It was looking real bad for a while. We then tried the .eps file with the ps rip, played with the contrast and brightness and we had an image print that was more than acceptable to the print manager. We're not done yet, has to go before a managers board and if approved it goes to the exec board. They want to do away with all of the presses and everything else that goes with it. Comcolor is going to be used for envelopes only. The company
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Re: Ricoh Convergence
Art Post (Guest) ·
BTW for all Ricoh Corporate folk, it's a shame there was no invite for Convergence this year so instead of writing many awesome blogs about new products and new systems and great stuff for Ricoh, there will be none of that this year! I'll be taking the show to the Global Transform Conference and writing awesome blogs about MSP, MPS!!! See ya!
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Re: Ricoh – Prepare for a talent exodus
60lost ·
The email had me thinking it might have been a "dealer" Mass Exodus. Wheew, I'm relieved it's only the disgruntled Ikon and RBS sales reps......go figure!
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Re: Ricoh – Prepare for a talent exodus
Jrlz ·
I would be interested to know if the sales rep who complained about thier new comp plan was at quota for last year. My experience has been that the reps who complain the loudest about comp plans are the underperforming reps. They look for a reason to justify being way below quota. The performers amongst us will figure out a way to make the money we want or move on. Sitting around complaining does not generate sales or income. An underperforming rep, no matter how good the comp plan, will
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Re: Canoga Park, CA 91309-9095
Art Post (Guest) ·
Thanx for calling me, I hope the lead works out and looking forward to the Premium and your story about selling to that certain industry. Art
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Re: Ricoh – Prepare for a talent exodus
Art Post (Guest) ·
I can't believe they went to the IKON comp plan, not saying it's good or bad but just seems like IKON bought Ricoh US instead of the other way around.
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Re: Ricoh – Prepare for a talent exodus
largely (if not completely) on profit. If a rep has been on a revenue plan, chances are pretty good that their compensation would have been less on a profit plan because there probably wasn't any profit in their sales.
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Re: Ricoh – Prepare for a talent exodus
Chuck ·
Old Glory has hit the issue on the head. If RBS reps were compensated based on revenues rather then the total profit then a savvy rep sold to maximize the revenue - profit being a concern of stockholders and their stakeholders. When a company wants to increase their marketshare to benefit from the economies of scale (greater production=lower unit cost) and compensates salestypes for succeeding in this effort their customers benefit UNTIL its time to renew/update that equipment; if the
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Re: Kyotier color meter question, please help!
JasonR ·
Could always use http://avpsoft.com/products/apfill/ worth the money if you are a printshop, not worth it if you are just a average user though.
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Re: Ricoh – Prepare for a talent exodus
Good question! Hopefully I kept this Sales Rep contact info. I will see if I can reach out to him.
Topic
Digiscribe Expands Enterprise Content Management Capabilities - Ryan Kadri Hired to D
Art Post (Guest) ·
more people throughout these organizations, from operations to accounts payable to human resources. As an award-winning salesperson with a long track record of meeting client needs with customized solutions, Kadri joins Digiscribe with eight years of experience utilizing technology to increase efficiency and cut costs for Fortune 500 companies. His achievements include earning a #1 ranking out of 128 commercial reps throughout the nation for Lanier Worldwide. Kadri was an 8-time District Manager
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Buyers Laboratory Gives Top Marks to MaxxVault Enterprise 5.2
Art Post (Guest) ·
Laboratory LLC Buyers Laboratory LLC (BLI) is the world's leading independent provider of analytical information and services to the digital imaging and document management industry. For over 50 years, buyers have relied on BLI to help them differentiate products' strengths and weaknesses and make the best purchasing decisions, while industry sales, marketing and product professionals have turned to BLI for insightful competitive intelligence and valued guidance on product development, competitive
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Lexington science teacher receives INSPIRE: Lexmark’s Teaching Award
Art Post (Guest) ·
Lexmark launched INSPIRE: Lexmark’s Teaching Award in 2011 to highlight and salute exceptional middle and high school teachers who teach science, technology, engineering and/or math in designated Central Kentucky counties. During each academic school year, one teacher per month will be awarded $1,000 to be used to promote STEM education for his/her classroom. About Lexmark Lexmark International, Inc. (NYSE: LXK) provides businesses of all sizes with a broad range of printing and imaging products
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Kyotier color meter question, please help!
Art Post (Guest) ·
I know that on the new Kyo'if you are in doubt of the color page coverage you can scan the document and get some type of page coverage report, right? If so, then here's another question for the kyo guru's. What happens if you want to check page coverage before you print a document? Would you have to print the page first and then scan it? Art
This Week in the Copier Industry 5 Years Ago
This Week in the Copier Industry Five Years Ago
Third Week of May 2017
I went through this is the early part of my copier sales career in the early eighties. Many sales people of today may not be aware that inflation and interest rates were absurd, Interest rates at 21% and inflation hit a high water mark of 14%. Thus as sales people we always spoke how leasing technology (copiers) can be a hedge inflation... here's something on that and we should be using it as one of our talk tracks
Enjoy These Copier Threads from Five Years Ago
Canon Announces uniFLOW Secure Public Print (SPP) License for Konica Minolta Devices
Art Post ·
embedded into compatible devices 1 , customers are provided with a similar user experience across networked MFPs 2 . In addition to certain Konica Minolta devices, the uniFLOW Secure Print applet can also support select MFPs offered by Xerox®, Samsung®, OKI® and others. image: https://mma.prnewswire.com/med...23578/Canon_Logo.jpg "One of Canon's leading priorities is to provide the end-user with the flexibility that they require to help meet their business needs," said Toyotsugu Kuwamura
Blog Post
Selling Copiers in the Seventies with Jack Carrol
Art Post ·
consistently while at Century. In 2009, Century was sold to Stratix. I have a great respect for whatJack accomplished and valued his leadership. Here we go: Art: What year did you start in the industry and what was your first position? Jack: I start in the copier industry in 1971. I worked for SCM Corp, a fortune 100 company. I was hired as a Sales Rep. My responsibilities encompassed sales of equipment and selling supplies to the present account base. At the time, Xerox was the only company selling
Blog Post
Who Would be a Viable Buyer for Toshiba Tec?
Art Post ·
Buyer for Toshiba Tec?". Seems anything with Toshiba nowadays seems to be a hot topic. In recent months we've had a flurry of activity with the voting. Kyocera was the top vote getter with 23.9%, surprisingly "other" was second with 23.2%. Rounding out the top five was Samsung, KonicaMinolta Ricoh. As I thought more about these players, I came to the conclusion that why would any of these companiesbuy Toshiba Tec. They all have their own brands of copiers, Samsung sold the Imaging Division to
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Konica Minolta rolls out new Accurio Press Series printers
Art Post ·
Incorporating new technology for high volume and varied printing requirements, Japanese technology company Konica Minolta on Wednesday launched the new Accurio Press series printers in India. The new series comprises of Accurio Press C2070 and C2060 and replaces the bizhub PRESS C1070 and C1060 high-end printing devices. "Our new series is a complete modular line-up of industrial digital printing solutions to help printing businesses achieve efficiency, productivity and reduce labour-related
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Marco Purchases Dakota Business Center's Copier/Printer Business
Art Post ·
Marco, a leading technology services provider in the United States, announced today that it has assumed responsibility for the copier/printer sales and service previously provided by Dakota Business Center, a Rapid City, South Dakota based company. The 15 employees that previously supported Dakota's copier/printer solutions have joined the Marco team. ST. CLOUD, Minnesota (PRWEB) May 17, 2017 Marco, a leading technology services provider in the United States, announced today that it has assumed
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Canon Extends Document Imaging Capabilities to Empower SMEs with Simple & Secure Cloud-based Solutions
Art Post ·
to supporting a competitive workforce, the new iR-ADV MFDs offers a fluid and mobile printing solution. Users may exercise flexibility in fulfilling their document management needs from compatible devices and even modify document output finishing options before the print job is released. In combination with the other security features such as the standard Hard Disk Drive (HDD) encryption function on the new generation iR-ADV platform, Canon's full range of iR-ADV multifunction devices empowers
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BTA Strategic Sales Semester to Begin June 12
Art Post ·
Strategic Sales Semester. More than 120 sales professional are participating. A recent survey of participants revealed that 100 percent of the respondents expect that the Strategic Sales Process taught in the training will be successfully implemented within their dealerships. “This is one of the best training programs to date,” said Jason Rheinlaender, vice president of sales at Knight Office Solutions, San Antonio, Texas. “This has helped my new hires and my senior reps develop or sharpen their
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Bytes Document Solutions launches Xerox MFP devices for small office
Art Post ·
all of the device's features. * Equipped with Apple AirPrint, Google Cloud Print and the Xerox Print Service Plug-in for Android and Mopria, a set of standards that enable printing from a mobile device to printers from different manufacturers or brands. Users can print e-mails, photos and documents instantly from any device. * A recommended monthly print volume of up to 6 000 pages per month The devices are available immediately worldwide. For the suggested retail price for the WorkCentre 3335
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Canon Extends Document Imaging Capabilities to Empower SMEs with Simple & Secure Cloud-based Solutions,
Art Post ·
designed to address the concerns of onsite server maintenance and document management security in the cloud platform amongst SMEs. Built to raise the bar of document management solutions by offering a user-friendly platform that maximises cost saving, the new imageRUNNER ADVANCE series enables SMEs to manage their print and document solution environment securely while dispensing with local servers. "Canon understands that small and medium-sized enterprises often seek a fine balance between security
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Fuji Xerox Expands Monochrome Multifunction Device Lineup for China/Asia-Pacific Market
Art Post ·
identifying subtle market requirements that might not have been evident to planning teams in Japan, the local team conducted studies of the Chinese market needs in depth. Chinese local staff from various departments—procurement, development, manufacturing, sales and others—joined the planning team to offer their diverse perspectives to product development. The development process was led by Fuji Xerox of Shanghai Ltd., which is Fuji Xerox’s development and manufacturing base in Shanghai. Since 2012, Fuji
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Sharp's Mehryn Corrigan Recognized as One of CRN's 2017 Women of the Channel
Art Post ·
appliances, networked multifunctional office solutions, professional displays, robotics and energy systems. About Sharp Imaging and Information Company of America Through U.S. B2B sales channels, Sharp is the leading brand of Large Format Commercial Hybrid Displays (60"+) and is the #1 selling brand of Large Format Integrated Touch Displays (60"+)*. Sharp's professional and commercial displays are specially engineered for business applications and are offered in a wide range of sizes and varying
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Canon Solutions America Customer Uses Print Capabilities to Support Great Cause
Art Post ·
varioPRINT 140 Series of monochrome digital presses . It is a true digital printing solution that's easy to use and helps Print Works deliver high-quality, consistent images while helping increase operator productivity. With a minimal footprint requirement, it fits in most operations and helps reduce the environmental impact of the business. PrintWorks utilized the varioPrint 115, as well as other Canon devices, to make its contribution to the Amy's Ride-Run-Walk initiative possible. "We are
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Evron Graphics Doubles Capacity, Reduces Energy Costs with EFI Pro 16h Wide Format Printer
Art Post ·
. “ We can run the printer 10 to 12 hours per day ,” he said, “ and it uses about half the power of previous generations. That’s a huge savings in energy costs over the lifetime of the printer .” All of Evron Graphics’ printers have used EFI Fiery® digital front ends, but the company’s newest addition has the added advantage of an embedded Fiery proServer for even faster RIPing. “ Fiery has been a good, user-friendly solution ,” Root stated. “ It has excellent color management built in and is a
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Western Digital takes legal action to block sale of Toshiba's chip unit
Art Post ·
By Makiko Yamazaki | TOKYO TOKYO Western Digital Corp ( WDC.O ) has sought international arbitration to stop partner Toshiba Corp ( 6502.T ) from selling its chips arm without its consent, potentially derailing a much-needed capital injection for the Japanese conglomerate. The two companies jointly operate Toshiba's main semiconductor plant but Western Digital is not a favored bidder for the world's second biggest NAND chip producer, having put in a much lower offer than other suitors, a
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KYOCERA Document Solutions has been awarded the 'Sustainable Brand of the Year' at the German CSR Awards 2017
Art Post ·
KYOCERA is most definitely a winning brand! The multinational printer manufacturing company has proven this over and over again with their numerous awards. Most recently, the company received the iF Design Award for their innovative product designs in the German city of Hamburg. Just last week – 24 April 2017, KYOCERA Document Solutions received yet another recognition for its eco-friendly product engineering culture over the years. It was awarded the "Sustainable Brand of the Year" at the
Comment
Re: This Week in the Copier Industry 10 Years Ago (First Week of May 2007)
Excellent article. Remember it well. https://www.p4photel.com/blog/...ies-with-jack-carrol
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Re: Preparing for the Change of Disruption in the Copier Industry
Art, I think the reports of our demise are greatly exaggerated. Yes, you will continue to see a reduction in printing and for sure copying, but "plummeting in 3 years" is hyperbole IMHO . The Ricoh Toshiba, Xerox reports are a continuing of the Big Crunch, a culling of the herd. That leaves more of the pie for those who are doing well. That's my $0.02 Vince McHugh
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Re: Ricoh aka Savin MP C4504SP Pricing
Art Post ·
whopping $459 to the so called price of the equipment. Thus, I'm sure there is fine print which escalates the cost per page. Comments?
Comment
Re: Who Would be a Viable Buyer for Toshiba Tec?
Jason H ·
Makes me wonder what may happen. From my talks with muratec, of course I'm not in a high position of being in the know, it sounds like the label presses will become their go to product and eventually the mfp's will be less important to them. It would be interesting to me if Samsung sold to HP for a billion (I'm not sure why HP thought they were getting a steal by paying a billion for the copier division) and then Samsung turns around and says "thanks for the billion dollars, now we are going to
Blog Post
We're Talking 'bout Practice... Yes, Sales Reps Need Stinking Practice!
salesperson.” Gary Vaynerchuk Just let go of you big fat ego!Believe me as it is not always about you. The prospect is not saying no to you. There are saying, "You haven't given me enough reason to say yes." SALES REPS MUST PRACTICE BECOMING BETTER LISTENERS Seek to understand goes a long way as a sales professional. Don't just listen to be polite and build rapport. Listen with intent to understand and gain vital information to help your clients and prospects. Sales reps must be genuinely interested in
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Sharp commits $1bn to SoftBank tech fund
Art Post ·
SoftBank has clinched another investor for its $90bn-plus technology fund. Sharp, the Japanese electronics group that was acquired by Foxconn for $3.5bn last year, said it will commit $1bn to the Saudi-backed SoftBank Vision Fund over a five-year period. read the rest here
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Toshiba reports massive loss for year over Westinghouse woes
Art Post ·
TOKYO — Toshiba, whose U.S. nuclear unit Westinghouse has filed for bankruptcy protection, is reporting a 950 billion yen ($8.4 billion) net loss for the fiscal year ended March. The Japanese electronics giant's results have failed to win auditors' approval from the previous quarter, after questions were raised over the acquisition of U.S. nuclear construction company CBI Stone and Webster. Tokyo-based Toshiba Corp. called the results released Monday as projections, rather than results, since
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The One Piece of Sales Prospecting Advice That Changed My Career
Art Post ·
The One Piece of Sales Prospecting Advice That Changed My Career Samantha McKenna April 26th, 2017 I’ve been in sales now for nearly ten years. When I first set foot into the role, I panicked at the idea of sales prospecting. How was Igoing to do cold outreach and convince people to speak with me? I’m a relationship person, you see, so the thought of picking up the phone or sending an email asking for someone’s time to let me pitch to them was the rudest thing I could imagine. I started to
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Ricoh Class Driver and WSD port
For at least the past 2 years we have seen Windows installing Ricoh Class Drivers with a WSD port (monitor) on new computers. This results in the user getting a driver that produces slow printing (incredibly slow like 45 minutes for some simple documents) or other negative results. After much frustration, I have found that if you use Web Image Monitoryou can go into TCP/IP v4 and turn off WSD (Printer) which should keep this from happening going forward. I was just wondering if anyone else has
Topic
Epson Showcases New Technology in Commercial Label and Package Printing Demo Center in California
Art Post ·
digital label press with White ink that makes high-quality, short-run label printing easier and more efficient, even on clear and metallic substrates. Delivering exceptional print quality and accurate color reproduction, as well as innovative printing features, the L-4033AW is a cost-effective and reliable solution that allows printers to expand their service offerings and improve profitability. ColorWorks ® C7500GE – ColorWorks C7500GE inkjet label printer offers on-demand, full-color
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Re: Many Mac Questions for MP C3004SP
The only way to extract documents from the Document Server is to install the File Format Converter before inputting the documents and also have it installed on the new product...that ship has probably already sailed. We usually use a stack of Post-it notes and manually print them out and input them. Very tedious, but the only method that really works that I know of. When configured properly the Mac drivers should be able to do most everything the Windows drivers can...finding a user
Member
CHET GARLICK
Topic
When a Sales Rep leaves to go work for a competitor
What is the best way to counter when a former sales rep leaves to work for a competitor with all or part of your customer list and lease expiry dates? I know that you can demand that the sales rep signs a six month non compete clause at the beginning of employment. This does not prevent him from sharing that info with his new employer.
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Epicor Brings the Power of Cloud-Based Document Management and Process Automation to ERP in Seamless, Effortless Fashion
Art Post ·
time and effort and improving decision making. Ensure one version of the truth – Organizations can guarantee file integrity with time and date stamps and version control so they can always be assured of accuracy when uploading, retrieving and attaching documents to the ERP objects/tables (sales orders, purchase orders, parts, etc.). Satisfy document archival requirements – Organizations can automatically archive Epicor ERP APR (Advanced Print Routing) output (such as invoices, sales orders
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Sales Rep Career Path
Deanw ·
We are tweaking our sales department and trying to create growth opportunities for our reps. Interested to hear what other companies are doing in terms of career path: Marketing rep ----Account Rep ---- senior account rep -----vertical market specialist ------sales supervisor------sales manager What does your company do to keep sales reps engaged and growing?
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Re: Who Would be a Viable Buyer for Toshiba Tec?
Art Post ·
Wow, that would be a kick in the ass with Samsung. I was thinking a little more and thought Epson might be a candidate also. Just my two cents!
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Re: Who Would be a Viable Buyer for Toshiba Tec?
Jason H ·
I figure the way Samsung treats everyone else in the tech world they would be laughing all the way to the bank with their billion, and then laugh all the way to the bank buying a company with a more whole product portfolio.....look at what they do with apple. Steal a patent and just pay off the lawsuit judgements and move on.
Member
Dave Crispin
Topic
Fujitsu Unveils New Production-Class Scanners Featuring Innovative Paper Handling, Thoughtful Utility Features, And Advanced Document Imaging Capabilities
Art Post ·
ultra-fast scanning speeds of 100 ppm/200 ipm at 300 dpi (letter landscape, color, grayscale, monochrome), improved start-up and wake times, and larger paper chute capacity of up to 300 sheets. The new scanners also incorporate unique automation and time-saving tools including: Flexible Design: The Fujitsu fi-7600 is equipped with easy alignment guides on the automatic document feeder (ADF) and LED control panels on both sides to fit any workspace. With production-class automatic feeding and a
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Epson and AfterWords Announce Strategic Partnership
Art Post ·
, hospitality, retail, travel, and service industries. AfterWords will be showing the joint solution at NRA, from May 20 to 23 , at McCormick Place in Chicago , booth# 6067. AfterWords' intelligent SaaS-based Guest Survey software system delivers questions based on transactional history. It will collect information from the Epson OmniLink printer in real time for the creation of surveys and processing of business intelligence, including details about the guest experience such as specific items purchased
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Re: Preparing for the Change of Disruption in the Copier Industry
Foxtrot ·
Re: Preparing for the Change of Disruption in the Copier Industry
Reply
Re: Preparing for the Change of Disruption in the Copier Industry
Foxtrot ·
Also take note of the following: https://www.crn.com.au/news/ri...p;utm_campaign=share
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Re: Selling Copiers in the Seventies with Jack Carrol
Art Post ·
did anyone catch that line where the dude from Duplifax traded his wife for the dealership!
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Re: Preparing for the Change of Disruption in the Copier Industry
Art Post ·
nothing? Just crickets? No one has an opinion?
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Re: Preparing for the Change of Disruption in the Copier Industry
Foxtrot ·
Must read article... http://www.independent.co.uk/l...?cmpid=facebook-post
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Re: Preparing for the Change of Disruption in the Copier Industry
Foxtrot ·
Another article worth reading - our world is changing? what are we going to do - sit back or invest in other add-ons and products? https://www.crn.com.au/news/ri...p;utm_campaign=share
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Re: Preparing for the Change of Disruption in the Copier Industry
Art Post ·
Understood, however we haven't had a major manufacturer drop out yet. In fact, Epson and HP are now targeting the A3 business model. Thus, less pages, more competition equals less profit. Will be interesting to see where all of this goes. You and I may be retired long before there is a BIG change
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Re: Sales Rep Career Path
Art Post ·
Surprised no one has posted anything on this. Our company will advance a reps that have done an excellent job to the status of "sales supervisor". Not a manager yet, but it is the pre-curser to obtaining a sales managers position. The sales supervisor will go on calls, get an extra percentage on deals sold by the reps that are under them.
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Re: Sales Rep Career Path
Foxtrot ·
It is interesting that "some"brilliant sales people are not interested in a career path but rather in the financial rewards. These type of sales people are not interested in admin, managing and paperwork. In this case we as business owners and managers must look at rewarding these super stars instead of letting them go to the opposition. I agree with a career path for whose who want to move up the ladder. Take those ones and make them 1st a team leader and then later a sales manager with the
Re: Marketing
Deanw ·
I'm interested in how other companies are handling marketing, task like: social media creating mail pieces newsletters etc. Do you have a dedicated full time person to do this? Do you expect the sales reps to also create their own marketing material? Do you have some else wear the marketing hat in addition to other responsibilities? Thanks for any input!
-=Good Selling=-
Finding Suspects for Content Opportunities in Want Ads
Finding Suspects for Content Opportunities in Want Ads
I placed this comment on the forums section of this site a few minutes ago, however I wanted to get it on the blog so I could share with others.
Leads can be found almost anywhere. Since a lot of my prospecting has changed from copiers to content I'm always on the lookout for opportunities and where the low hanging fruit is. Going wider and deeper with your relationships can make a difference.
Below is from one of my clients that I follow on Linkedin. These are additional responsibilities in the job requirement section
- Research and resolve part related issues collaborating with Procurement and Operations.
- Ensure compliance with established accounting policies and procedures related to daily operations.
- Collaborate with Accounts Receivable and Accounts Payable to ensure customer invoices and vendor purchase orders are accurate and up to date.
- Process and apply expense reports to corresponding work orders for accurate billing.
Keywords for me:
- policies and procedures
- part issues and collaboration
- AR, AP, invoices, purchase orders
- Work orders, accurate billing
Not that I'm one for reading want ads, however after seeing this one, I'll be reading more want ads to see if they qualify as a suspect and warrant a call.
I'll be placing a call tomorrow to my contact and give him m thoughts @jdicarlo-=Good Selling=-
Supply Chain Day Thirteen........Not Really
Let me count the ways.....how many clients are opting out re-leasing their copiers, others that want to buy their existing copier from the leasing company and a few additional accounts sprinkled in that they are opting to stay status quo.
Yup the last few weeks many of my clients that were playing hide and seek finally got me the goods on where their heads were at.
One of the talk tracks today was about a Fair Market Value (FMV) lease and what is the option for the client to buy that device. Years ago FMV was worthless to me, the model number, the price, nor the meter read always meant the copier was being returned. No ifs and or buts.
Times have changed since there is demand to keep those copiers that under performed during COVID. The owner knows the copiers were hardly used and there was little to no service issues.
Supply and Demand
Prior and even during COVID none of my clients wanted to keep the existing copier. Every single one of those copiers were returned to that great copier hall waiting for another forever home.
Fair Market Value is the price an asset would sell for on the open market depending on age, and meter read. I can tell you I've made that statement to clients thousands of times and probably even dreamed about FMV a few times as well.
The preowned copier market is hot and that's because most of us can't get new A3 devices for months and most new A4 devices are a pipe dream. Thus the demand is there for used, preowned and off lease copiers. Thus my talk track and I'm sure many others have changed their position when a client asks how much is that 5 year old copier?
My talk track in recent weeks finds me quoting 50% or more of the what the lease price was.
Interesting
I do find it interesting that I've never seen our industry like this in my 42 years. Yes, there was the Great Recession in 08 or 09, but you could always get a copier whenever you wanted one. When clients asked "when can I get my copier" the answer was always, "when do you want it by".
-=Good Selling=-
3 Reasons Offices Should Have A Printer And Copier Servicing Partner
3 Reasons Offices Should Have A Printer And Copier Servicing Partner
Printing and copying are important enough for businesses to transcend even the 2020 COVID-19 pandemic response despite growing technology and hybrid workplaces. Well over half of all workers (59%) continued to print and copy the same amount or more while working from home. But catering to the continued need for print, already a challenge for the standard office becomes increasingly difficult for the large number of businesses moving to remote-first and hybrid formats. Here are three reasons offices should work with a reputable print and copier servicing partner.
Equipment Efficiency Matters
IT and Administrative departments handling these continued print and copy difficulties have a great deal more on their hands than some may expect. They must understand each department’s copy and printing needs and work to deliver the equipment, security, and materials required. This responsibility includes managing proper equipment service schedules and ongoing maintenance.
But IT and administration are not printing experts. So while IT has a handle on security and admin has organization under control, neither department has expertise in the proper printer and copier maintenance. And it’s essential. An appropriate maintenance schedule can prevent most of the issues that lead to paper jams and mechanical failures that delay print jobs or put equipment out of commission. It also ensures consistent, high-quality printing and productivity.
Software updates and consumables like ink and toner might be in the IT and administrative wheelhouse. But what about the cleaning and lubrication of the small internal parts? Do they know how to check the rollers for wear and tear? Office printers and copiers also need regular configuration checks to calibrate them properly for maximum print performance.
As experts in the printing and copying industry, printer service businesses know the differences between the different makes and models of equipment. This knowledge includes their peculiarities as well as their required maintenance schedules. Their expertise helps them keep their clients’ printing and copying equipment in top working condition throughout its lifespan.
Increase Equipment Life
Dust is a known enemy for computers and other electrical devices. It is the same for printers and copiers. But, in addition to standard air particulates, loose toner is a similar problem for these sensitive instruments. Both dust and toner can build up in printing and copying components. The materials can short out circuits on electrical boards or get in gears and bearings, creating misalignments.
Inkjet printers do not have to deal with the added issue of loose toner. However, they have problems with ink build-up as pigment from the ink can cake onto the print heads. The compressed ink creates streaks or gaps on prints and copies, damaging production quality.
Due to the accumulation of dust, ink, and toner, both types of printers are subject to paper jams, breakdowns, electrical and mechanical problems. Continued issues can lead to more extensive machine breakdowns and decrease the longevity of the equipment. However, regular cleaning and maintenance services will remove unwanted debris deposits, reducing wear-and-tear on sensitive machinery.
Industry specialists, such as printer and copier servicing businesses, will know the dangerous areas for standard dust and other particulates to build up. They will also be able to advise appropriate countermeasures such as reliable toner and ink cartridges. The result will serve to increase the lifespan of the machines.
Upfront Costs
If something goes wrong with a printer or copier, the parts and service fees can add up fast. If the printer is owned outright, there may be a warranty to cover some of the costs. But printer and copier warranties often have loopholes that place costs right back on the equipment owner. In addition, expenditures for maintenance and repair vary widely by machine and servicing company, making the overall fees unpredictable. All of this is on top of the loss of productivity and delays caused when a printer or copier suddenly stops working.
It is precisely this type of time loss and budget variance which makes finance departments cringe at the idea of investing in standard or expanded print and copy services. Of course, these problems were already prevalent in the standard office setting. Adding additional machines in remote locations only exacerbates the issue. But it doesn’t have to be that difficult.
Contracting with a printer and copier servicing partner reduces costs by first helping to prevent more significant repairs and emergency service calls. They do this by keeping machines properly maintenance, calibrated, and running smoothly. But the real benefit for finance is the set and negotiated pricing they can count on for regular budgeting and bookkeeping without the inconvenience of unexpected expenses.
Maintenance And Service Matter
Even the COVID-19 pandemic response couldn’t stop employees’ needs for print and copy. It is safe to assume that these services will continue to be necessary as businesses continue to decentralize their office spaces. But more a more extensive printer network does not have to mean more headaches for IT and administrative departments – especially for general printer maintenance and services. Partnering with a reputable service and maintenance company can offer better cost controls as well as greater performance and longevity for the business’s investments.
If you’re looking for other ways to save money and increase operational efficiency, read: 3 Reasons Businesses Should Lease Their Printers.
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