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MFP Copier Blog
If Today is Your Birthday with Chris Polek Chris for March 14th, 2022
IT, MSP & MSSP Industry Notes for March 13th 2022
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Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.
What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.
Cloud5 Achieves Top Hospitality Honor in the 2021 Mitel Partner Awards
- Named Hospitality Partner of the Year, Americas, in the Mitel Global Partner Awards
- Winners were honored for their exceptional understanding of customer needs and ability to provide innovative and customized solutions to modernize their unified communications (UC) experience
- Cloud5 is a communications technology and services provider to customer-centric brands across the Americas
Merger to create security-focused IT managed services powerhouse
- Reported on insidermedia.com
- Antrim-based ANSEC IA will become part of the Outsource Group
- Plans to employ a workforce of more than 100 people by the end of this year
- Outsource Group, has offices in Antrim, Belfast, Cookstown, Dublin and Edinburgh
- ANSEC IA, founded in 2007 located in Northern Ireland's best-known specialist IT security consultancies
MCA Technology Solutions Enters Equity Sharing Partnership with Best-in-Class Managed ...
- New Charter Technologies announced the equity sharing partnership with MCA Technology Solutions
Williams Data Management Announces Addition of ScanMyFiles.com
- announce the addition of ScanMyFiles.com, a digital transformation service specializing in the conversion of paper documents into digital files
- com addressing the conversion of hard copy documents into digital files.
- Williams Data Management specializes in Data Lifecycle Management
Judge Consulting Recognized as a Leading Managed Service Provider in North America ...
- named to the Managed Service Provider (MSP500) list in the Elite 150 category for 2022 by CRN
- annual MSP 500 list recognizes the leading solution providers in North America
- Judge Group is a global services and technology firm with over 30 offices in the United States, Canada, and India.
Ricoh’s partnership with Nintex grows
- Nintex is provider of RPA (robotic process automation) solutions
- Announced that has authorized Ricoh as reseller in country of New Zealand
IT By Design Partners With the MSP Growth Coalition, Names Juan Fernandez Brand ...
- Announced partnership with the MSP Growth Coalition and Co-founder / CEO Juan Fernandez
- IT By Design (ITBD), a Master Managed Services Provider (MMSP)
- ITBD, the nation's largest privately-held MSP, created the Build IT brand as the educational arm of its MSP business
Sharp Certifies directprint.io as a Sharp Compatible Software Product
- Announced that io's SaaS print management solution has received full validation as a Sharp Compatible software product
- Pre-configured for over 400 Sharp models
- io enables resellers or IT admins to quickly and efficiently deploy Sharp multifunction printers (MFPs)
- Offers secure, control and track printing across Chromebooks, Windows and macOS environments
DocSolid Issues Major Release of Airmail2 Digital Mailroom – Workflows and
- Announced new release of its digital mailroom software, Airmail2 Digital Mailroom
- new version now includes the Airmail2 Hub, providing structured communications from digital mail recipients back to the mailroom operators
- DocSolid creates, sells and supports Paper2Digital® solutions for optimized scanning, printing, and shredding
HP Inc. posts last quarter’s earnings
- Net revenue up 8.8% to $17 million
- Spent $1.8 billion buying back its stock
- Printing division revenue down 4.2% to $4.831 billion
- Non-GAAP operating profit of $879 million
- 2% operating margin
- Supplies revenue down 2%
- Total hardware units down 28%
- Commercial revenue up 9%
- Consumer revenue down 23%
Canon Europe Has Stopped Shipments to Russia
- Suspended new shipments of products into Russia in response to the country’s attack on Ukraine
Apple orders employees back to office
- Orders staff to return to the office once a week from 4/11/2022
- Have to be back at least three days a week by May 23
- Has delayed its plans multiple times amid employee backlash
Lock in on Cyber Security with ARCOA
- customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
- identifying assets that are usually passed over and often have significant value
- Will generate Environmental Impact Reports at no charge
Toshiba Concerned Chip Crisis May Deepen After Ukraine Invasion
- Stated supply challenges for electronic components are unlikely to abate for another year
- Russia’s invasion of Ukraine, a key supplier of chipmaking materials, may also have an impact
- “The sense of shortages hasn’t changed at all,” Hiroyuki Sato, the head of Toshiba’s devices unit, said in an interview. “We expect the current tight supply will last until March next year” at the earliest
- Ukraine is a major supplier of purified rare gases such as neon and krypton, both essential to making semiconductors
- Accounts for almost 70% of the world’s neon gas capacity, according to TrendForce data
Cybersecurity Notes
- Public universities (aka Higher Ed) should prepare for cyber attacks, according to report published by Security Week magazine
- Increase in activity driven by war in Ukraine
- Firmware is being attacked by hackers more than ever, according to warning published by the U.S. Department of Homeland Security
- This includes firmware in printers and MFPs
- “Securing the firmware layers is often overlooked”
- One of the stealthiest methods in which as attacker can compromise devices
- “conducting attack operations, and inflict irrevocable damage” to the networks that these compromised devices are attached to
- Symantec Security published warning about a new malware, named “Daxin” being used by Chinese hacking groups:
- Is a backdoor rootkit
- Designed to give attackers root privilege level access
- Michigan Medicine of Ann Arbor, Michigan, notified 2,920 patients that their PHI was exposed after email phishing attack
- JDC Healthcare Management (aka Jefferson Dental Care) of Dallas, TX notified 501 patients that their PHI was exposed after malware incident
- Extend Fertility of New York City, NY notified 10,373 patients that their PHI was exposed after ransomware attack
- Healthcare industry in the U.S. is being targeted by Russian hackers in retaliation for sanctions levied in Russia by U.S. according to warning published by Security Infowatch
- Spine Diagnostic & Pain Treatment Centers of Louisiana notified 3,351 patients that their PHI was exposed after ransomware attack
- Mon Health of Morgantown, WV notified an unknown number of patients that their PHI may have been exposed due to email phishing attack
- Fellowship Community, aka Bible Fellowship Church Homes, Inc. in Whitehall, PA notified 3,500 residents that their PHI was exposed after ransomware attack
- Charlotte Radiology Centers of North Carolina notified an unknown number of patients that their PHI was exposed after ransomware attack
- Towne Home Care of Howell Township, NJ notified 5,591 patients that their PHI was exposed after ransomware attack
- Crossroads Health of Mentor, OH notified 10,324 patients that their PHI was exposed after ransomware attack
- Catholic Health Services of Lauderdale Lakes, FL notified 14,986 patients that their PHI was exposed after email phishing attack
Attention Salespeople... How Do You Expect To Grow The Client Experience When You Rarely See Your Clients?
“The more you invest in a marriage, the more valuable it becomes.”
Amy Grant
If it looks like a relationship, acts like a relationship, smells like a relationship… it isn’t always a relationship. For all those in sales, management and leadership roles, think about what I just said.
In our personal relationships and in marriage, it would be fair to say a healthy relationship involves levels of honesty, trust, respect, fairness, love and open communication, correct?
Relationships are a necessary part of healthy living, but there is no such thing as a perfect relationship. Relationships take time, effort, patience, respect, giving and caring.
In healthy relationships you:
- Can express yourselves to one another without fear of consequences
- Trust each other
- Are honest with each other
- Maintain and respect each other
- Feel secure and comfortable
- You appreciate each other
Therefore, would you agree that client relationships are a necessary part of a healthy business? Would any of the above apply to your current client relationships?
I'm deeply concerned that what constitutes a client relationship has become lost inside the sales world.
Where is the significant depth and genuine meaning? Does the walk match the talk?
What many in sales think is a relationship, may not be what it really is.
It is my belief that before anyone in sales, management or leadership throws the term, "We have great client relationships", "We love our clients" or "We're client centric" on the business table and out into the community, then they should give some serious thought as to what it really means to them and how they will execute on it.
Again, does the talk match the walk?
This is such a terrific quote courtesy of Mark Gungor, author of "Laugh Your Way to a Better Marriage",
"Marriage problems are relationship problems, they are the result of how two people interact with each other. You may abandon a troubled marriage, but you will still bring the way you interact with others along with you."
How are you interacting with your clients?
PERSONAL RELATIONSHIPS, MARRIAGE AND SALES
I would like for everyone to stop and really give some thought to this...
What would happen if you went 90 days without speaking to, looking at or even hugging your significant other?
It's fair to say most couldn't go more than a day.
Then why on earth do some of you go 90 days (most instances even longer) without communicating and showing how much you care about your clients?
Call me delusional (I've been called worse) but let's get real. Without clients you have no business.
Without a real, loving, caring and meaningful relationship you have no marriage. Are you starting to smell what I am cooking?
It's time to wake up and stop taking advantage of your most precious asset, your clients!
If you want a relationship, crave a relationship and it means something to you then you must be direct and intentional about it.
You would never say to your significant other, "It's been a bit, I'm just touching base to make sure everything is OK."
Why on earth are we calling our clients and saying the following:
- "I'm calling to see if you need anything"
- "I know it's been a bit, how are you doing"
- "My apologies, I know it has been a bit...."
You all can do much better. Now think about this... Are you babysitting (at best) some of your clients until someone else comes along who truly values what it means to be in a business relationship?
Truth is in the eye of the beholder. Where do your client relationships sit?
MEANINGFUL RELATIONSHIPS MATTER
To build these types of relationships, you must understand as humans we crave and value relationships.
To build substantive relationships, you must have attentive conversations with your clients.
This means when you're speaking with them, you're entirely focused on them, and learning about them through intentionality.
Why do I say this... Well, in a world where trust and being seen as trustworthy are at alarmingly low levels, you must just prove it. And how do you prove it, when you rarely visit with and interact with your clients?
Credibility and true meaning provide:
- Connectivity (knowing we're in this together)
- Support (knowing we're helping each other)
- Validation (knowing we feel the same way)
To build meaningful client relationships, you must continually create new memories together. This becomes unattainable with spotty, intermittent and twice a year visits.
The more you give, ultimately the more you receive.
A HEALTHY BUSINESS RELATIONSHIP IS SIMILAR TO A HEALTHY MARRIAGE
Just like marriages, businesses that are built around partnerships tend to have a better chance of success than those that aren’t. When it comes to the world we live in today, I believe that business is personal.
The more personal the better the connection. The more comfortable you make your clients feel about you, the more comfortable they will become in sharing their business secrets with you. This becomes unachievable when you rarely see your clients.
Care and compassion are how we connect
Compassion helps forge strong bonds. Letting your clients know that you will be with them every step of the way, no matter what, can go a long way in the success of any business partnership.
A past study on “happy marriages” conducted and published by Cornell University showed that, despite the numerous variables that exist with every relationship, they found common traits within successful marriages.
- Effective communicate
- Work as a team
- Similar to you (alignment of values)
- Commitment
I must ask all of you... Isn't this what you desire with your client relationships?
How can you maintain happy, healthy and harmonious relationships with your clients? You invest in them. You care for them. You proactively visit with them. You prove it.
What are you doing right now to ensure your client relationships don't end in a divorce?
Think of the following relationship equation with every one of your clients.
Engage + Excite/Conversation x Caring = Meaningful relationship
I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.
Selling From the Heart is making a difference! I poured my heart into every page of this book and I believe you're going to love it. You can find it on Amazon in paperback, kindle and in audio.
In a world full of empty suits, I'm passionate about helping sales reps become sales professionals. I help sales teams understand the true value they bring to the market.
With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social and Selling from the Heart.
You can follow me on LinkedIn, Twitter, Facebookand on my podcast by clicking on Selling from the Heart.
This Week in the Copier Industry Five Years Ago
This Week in the Copier Industry Five Years Ago
Second Week of March 2007
Enjoy These Threads from 5 Years Ago This Week!
New Ricoh series offers healthcare organizations unparalleled security features for regulatory compliance and savings
InfoSend teams with Ricoh to bring hundreds of thousands of outsourced spend in-house
Canon Launches 64" Océ Colorado 1640 Built on New UVgel Technology
Canon Introduces Wide Array of MFPs and Printers Designed to Help Meet the Diverse Needs of Businesses
Canon Announces New varioPRINT 140 Series to Help Meet Needs of Monochrome Document Production Across Vertical Markets
Canon Releases 'Inkjet Workflows – How to Make Your Work Flow ... Efficiently'
3 Reasons Why Greek Mythology Has Impacted Major Account Copier Reps Ability To Grow Their Business
Ricoh Announces Several Milestones that Demonstrate Ongoing Momentum in Inkjet Market
Ricoh Canada Customers Recognized at Empower 2017
BlackRock lends 46 million shares as shorts target Toshiba
Six Questions with Andrew Jones of Muratec about Muratec Label University
Century Direct Installs Second Canon imagePRESS C10000VP
Five Ways for Copier Reps to Stay Productive on a SNOW DAY!
Canon Can Help Businesses Take Data from Unstructured to Under Control with the Extension of its Relationship with Box, Inc. and New Alliance with mxHero™, Inc.
Auxilio Wins $12.5 Million Print as a Service Contract with Prestigious University Medical Center
GIS Acquires Laser Resources
Lead for Fleet of 13 Copiers Needed in Kansas
Toshiba Tec shares rise more than 6 percent on sale report
Re: Toshiba Tec shares rise more than 6 percent on sale report
NovaCopy purchases Meridian copier company CSS
Lexmark awarded place on Crown Commercial Service Framework Agreement
Lead for Maintenance Agreement for 9 Copiers in Virginia
Lead for Fleet of Color Printers in Alaska
Lead for 3D Printer in North Carolina
Toshiba Slides After Disappointing With Another Delay
Superwide-format Trade Print Start-up NPW Delivers High Quality and Versatility with Hybrid EFI VUTEk LED Printer
Xerox Named as One of World’s Most Ethical Companies for 11th Consecutive Year
28 Responses to the Dreaded Sales Objection "It Costs Too Much"
Re: Canon Launches 64" Océ Colorado 1640 Built on New UVgel Technology
Re: Toshiba Slides After Disappointing With Another Delay
Re: Five Ways for Copier Reps to Stay Productive on a SNOW DAY!
Kambizhub
Epson America Names Mark Mathews as Vice President of North America Commercial Marketing
Ricoh Flex Promo
Re: Five Ways for Copier Reps to Stay Productive on a SNOW DAY!
Re: Five Ways for Copier Reps to Stay Productive on a SNOW DAY!
Need Help with Color Scanner recommendation
Paradigm Imaging Group Nominated for the 2017 Wide-Format & Signage Top Product Awards
IntelliChief ECM Presenting at Oracle Quest COLLABORATE 17
ELO Digital Office USA to Showcase Enterprise Content Management Solutions at AIIM17
Gartner Positions Accenture as a Leader in Magic Quadrant Report for Public Cloud Infrastructure Managed Service Providers, Worldwide
This Week in the Copier Industry Fifteen Years Ago
This Week in the Copier Industry 15 Years Ago
Second Week of March 2007
Enjoy These Threads from 15 Years Ago This Week!
Konica Minolta Launches the bizhub 360
Kyocera Mita America Introduces Cost-Effective Color Printing For Workgroups of All S
RICOH CORPORATION ANNOUNCES
Re: OKI Printing Solutions to Unveil New Line-up
CANON U.S.A. RECEIVES FOUR PLATINUM READERS' CHOICE
ABBYY USA Announces Toshiba America
Xerox Names New Office Group President
Panasonics Offers Eye Candy Copiers!
copier Bid pricing for Canon, Panasonic, Kyo & KM
Re: RICOH CORPORATION ANNOUNCES
Daylight Savings Time
CANON U.S.A. AND ROCHESTER SOFTWARE ASSOCIATES
Ricoh RA2K launch
Your New ID-Theft Worry? Photocopiers
Re: Laser vs. Inkjet
Re: Laser vs. Inkjet
MP 1600L and MP 2000L Digital Imaging
OKI Printing Solutions to Unveil New Line-up
Ricoh Rumor!! New Strategy?
Re: Fax forwarding, etc. with efi versions of color boxes?
Re: Fax forwarding, etc. with efi versions of color boxes?
Re: Fax forwarding, etc. with efi versions of color boxes?
Re: OKI Printing Solutions to Unveil New Line-up
Re: MP5500 LAN fax Features
Re: Fair Comission Plans
Re: Laser vs. Inkjet
Re: Laser vs. Inkjet
Re: Autocad 2007
Re: Error msg on MP3500 when printing
Océ introduces two new revolutionary Gemini
Lead for Color MFP in Florida
see attached file