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This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry Five Years Ago

Second  Week of July 2017

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It was a great week to be off and with one day still left in the week I've got my quota for July.  Now is not the time to rest but to build for the next two weeks to make sure the quarter is off to a great start.  Increased prospecting during the months summer months will result in a heavy pipeline for the last quarter of the year.

Enjoy These Great Copier Threads from 5 years Ago This Week!

Imaging Channel, Let's Become the Innovation Channel!!

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of Foxconn, Kyocera is ringing the bell as they grow in market share, but the market isn’t growing. Canon after dating HP for years is wondering why HP married Samsung, Lexmark lost in court and now lives in China. Xerox introduced more models than people buy. So yes the Print Copy Channel is changing. Ricoh their recent big news was to return control of their distribution back to dealers (a desperate decision, or a strategy). Is Ricoh just shredding legacy sales and service liabilities while
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Detroit Tigers Select Toshiba Official Copier Provider    

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IRVINE, Calif.--( BUSINESS WIRE )-- Toshiba America Business Solutions today announced it is now the official copier provider of the Detroit Tigers. The Tigers are utilizing Toshiba's industry-recognized e-STUDIO ™ multifunction printers (MFPs) within the club's downtown Detroit Comerica Park home to support the team's efforts on and off the diamond. “We are thrilled with the partnership we have with Toshiba” Tweet this Toshiba's fleet of e-STUDIO products deliver a comprehensive array of
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Konica Minolta Highlights Innovative Imaging and Healthcare IT Portfolio at AHRA 2017 Annual Meeting

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Enterprise Imaging Solution apart from competitors. New to Konica Minolta's award-winning Service Solutions is AeroRemote™, a cloud-based, active monitoring solution for AeroDR Wireless Flat Panel Detectors. AeroRemote detects and immediately reports critical issues and provides ongoing performance metrics for all AeroDR panels, providing detailed reports that can be reviewed anywhere and at any time. "At Konica Minolta Healthcare, we care about our customers and their patients. That's why we are so
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Ricoh SA announces two new direct-to-garment printers

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Ricoh SA announces two new direct-to-garment printers FULLSTORY Ricoh will make available two new direct-to-garment printers, the Ri 3000 and the Ri 6000. The two devices give printers flexible and cost-effective digital systems traditionally serviced by analogue equipment. Ricoh Ri 6000 direct-to-garment printer ‘The new direct-to-garment printers are ideal for promotional items like T-shirts, cloth bags, hoodies, sweatshirts, and socks,’ says Vaughan Patterson, product marketing operations
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Need help for Canon pricing for diffferent end users

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Scenario: Your existing client, they have two canon devices (mono), one that is 40ppm and the other at 70ppm. They want to upgrade to two 70ppm color or black devices. No fiery for color Needs: Stapling (no booklet making) Hole punch Scan/print/fax Maintenance Supplies Wants all inclusive for 25,000 mono pages per month. Since they don't have color, color volume would have no minimum and billed as they use it. Can someone shoot me pricing on what you would charge for the two devices for black
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Calgary’s First on Colour adds to Ricoh fleet with Pro C9110 installation

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in production print environments. In addition to the Ricoh advanced technology, Shelly Tupper, co-owner of First on Colour, added that Ricoh’s servicing team does a great job of “removing layers of administration,” making the entire installation support processes smooth. The ease of use of the Ricoh printing technology was key when transitioning equipment within her business, thanks in part to the EFI/Fiery controller and software used on the Ricoh Pro systems. Overall, stepping up to Ricoh
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Canon faces up to $2.9B fine for breaking EU merger rules

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Canon is facing a fine of up to 10% of annual revenues from the European Commission for jumping the gun on its deal to acquire Toshiba’s medical imaging business. The EC is calling Canon out for completing its $6 billion acquisition of the Toshiba unit before getting approval. Canon reported (PDF) $29.3 billion in sales during fiscal 2016. While Canon may have to cough up a $2.9 billion penalty, the European Union said in a statement that its investigation will not affect its approval of the
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Toshiba under pressure to consider 'Plan B' as chip sale falters: sources

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declined to comment. A Toshiba spokesman said the firm is negotiating with the preferred buyer consortium to sign a definitive agreement as soon as possible. Selling other assets seems a less likely avenue, as Toshiba has few of sufficient value, and a piecemeal process could take too long. It sold its medical equipment business to Canon Inc for $6 billion last year. There are plans to list Toshiba's smart meter business Landis+Gyr, but that will not plug the gap. Toshiba turned down offers from
Blog Post

We All Have A Story To Tell - How Well Are You Telling Your Story To Inspire Others?

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Social Sales Academy as we are fullycommitted to helping sales teams integrate social selling aspects intothe sales processto ignite and fuel net-new business. We want you to get results. We’re passionate about doing this the right way. The Social Sales Academy was launched based upon the success I had as a copier sales rep in the Los Angeles marketplace (one of the most competitive in the United States) integrating all aspects of social into my sales process. THE MOMENT, THE CONVERSATION, THE
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Re: Copier Sales, Realationship Building and Commonality Garners Orders

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Yes, I work two jobs. My day job is still selling office technology (copiers) and then updating this site almost every day with information about our industry. On occasions, I will make mistakes, but don't we all? The title of this blog "Copier Sales, Realtionship Building and Commonality Garners Orders", yup I made a boo boo with the spelling. I was wanted to write Realationship which is considered an urban/slang word. http://www.urbandictionary.com...p?term=realationship This morning I saw a
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Canon drops to more than two-month low after EU threatens huge fine

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Canon Inc'sstock fell to its lowest levels in more than two months on Friday after EU regulators said they may fine it up to 10 percent of annual revenue for jumping the gun in its acquisition of Toshiba Corp'smedical unit. The EU Commission said it had reached a preliminary view that Canon breached rules by using a so-called "warehousing" two-step transaction structure involving an interim buyer to buy the company prior to obtaining relevant approvals. Ten percent of Canon's annual revenue
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IntelliChief ECM Releases Peer-to-Peer: Customer Service Creates New Sales Channel with ECM

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Tampa, FL, July 10, 2017 (GLOBE NEWSWIRE) -- IntelliChief, LLC, a provider of automated document management and workflow enterprise content management (ECM) solutions, announces IntelliChief ECM releases Peer-to-Peer: Customer Service Creates New Sales Channel with ECM . This case study highlights how ECM enabled the creation of an additional, profitable sales channel for a large US-based company. Customer Service proved to be the catalyst. This peer-relayed insight is available at http
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Keystone Folding Box Co. Adds Digital Printer to Meet Pharma Demand for Short-Run Carton Production

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Newark production facility, the Ricoh Pro C7100X Series features four-color process printing on either matte or gloss coated substrates, and is calibrated to match Keystone’s offset presses. Capable of creating images with up to 1200X4800 DPI resolution with 2-sided print registration, the module prints on a wide variety of media, including 10pt-18pt SBS (solid bleached sulfate), which is standard material in carton manufacturing. “This new digital press gives Keystone expanded capabilities for
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Office System of Texas Announces New Epson WF-R5190 Printer with Quality Printer Service in Houston and Tomball Texas

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within the organizations as standard across the range to enhance connectivity, security, and ease of use." To learn more about printer lease in Katy TX and The Woodlands TX, visit http://www.officemachineshouston.com or call 281-443-2996. About Office Systems of Texas Office Systems of Texas is Houston's only authorized Epson re-seller, and for the past 39 years, they've been focused on copy, fax, printing, scanning, wide format, and all other document solutions for their clients. For more
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Konica Minolta has launched a pocket-sized device that alerts you about unpleasant body smells via an app

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Japanese camera firm Konica Minolta has launched a pocket-sized device that alerts you about unpleasant body smells via an app. The device, called KunKun Body (KunKun means 'sniff,sniff' in Japanese) detects specific chemicals that cause smells associated with the scent of perspiration or body fat. The device is currently only available in Japan, with no plans to sell it outside of Japan, and costs30,000 yen (US$265 or £206). Scroll down for video The KunKun Body device (left) works by
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Kenji Sato Named as President and CEO of Canon Information and Imaging Solutions, Inc.

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every position that he's held, most recently helping implement Canon's information technology initiatives," said Joe Adachi , chairman and CEO, Canon U.S.A. , Inc. "We are confident that Mr. Sato's current role with Canon U.S.A.'s Information Technology Group will translate well to his duties as President and CEO of CIIS, where he will provide the expertise and leadership necessary to continue Canon's role as an industry leader providing innovative solutions to our customers. I'd like to
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Re: Detroit Tigers Select Toshiba Official Copier Provider    

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Put a Tiger in Your Copier! oops, that was EXXON or was it ESSO
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Re: Imaging Channel, Let's Become the Innovation Channel!!

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every nook an cranny crammed with devices that print, in fact there were more than 20,000 attendees. There was excitement with these devices. I agree that office print is on the downward trend in the US. Overall though I believe the imaging industry as a whole is growing with these niche devices. I also think it won't be long before other manufacturers turn their sites towards this huge potential of consumables.
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Toshiba e-Studio Erasable Toner 4508LP Questions

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Hoping someone can help me with some questions about the above device. 1) The entire paper erasing unit is now embedded in the device right, no more dual device configuration. 2) I'm showing the MSRP at $15,420 for the base unit is that correct and does that include the paper erasing unit? 3) What is the MSRP cost for the blue toner and what is the yield of that toner? 4) Is there a plan to include the blue toner with a cost per page model? 5) So you have a cost per page model for the blue...
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Japan's Toshiba Secures $6 Billion in Credit Lines: Nikkei

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(Reuters) - Embattled Japanese conglomerate Toshiba Corp used shares in its divested flash memory unit to secure a credit of 680 billion yen ($6 billion) from major banks, Nikkei news agency reported on Friday. Lenders helped Toshiba by providing a way for the company to borrow funds by leaving share certificates with the banks, instead of pledging actual shares as collateral, Nikkei said. The banks had confirmed that the workaround would not pose any legal problems, giving the arrangement
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Lexmark unveils new range of laser printers

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Lexmark International has announced the launch of its new four-year guarantee SMB line. Nathan Nayagar, MD of Lexmark South Africa and English speaking Africa, says: “Our newest line of printers helps small and medium companies compete in a big business world. This latest range is well-suited to small and medium businesses that want compact printers with a big impact. Emphasizing Lexmark’s commitment to SMBs, this latest range makes printing effortless with high-quality results that help our
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Ricoh Legal ICE (New)

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Not sure if anyone saw the press release for Ricoh ICE, however there has been some changes with pricing and features. ICE is now available for vertical markets which I think is awesome. Years ago I developed my own brochure for a vertical market MFP that would marry third partysolutions to have a legal MFP device. I've uploaded my new brochure here , and also my short intro email about our new vertical MFPs. Link for Ricoh ICE: http://www.ricoh-cloud.com/packages/legal
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Toshiba Regains Access to Credit Line but Tough Conditions Applied: Sources

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TOKYO — Crisis-hit Toshiba Corp has regained access to a crucial $6 billion credit line after stumping up shares in its chip unit as collateral but its lenders have imposed tough conditions, banking sources with direct knowledge of the matter said. Hit by massive cost overruns at its now bankrupt U.S. nuclear unit, Toshiba needs billions of dollars in fresh loans to tide it over before it can complete the $18 billion sale of the memory chip unit, which has currently stalled. Its banks, which
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Buyer for Xerox Production Devices

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does any one know of a wholesale buyer for Xerox production devices?
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Re: Imaging Channel, Let's Become the Innovation Channel!!

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Geo-strategic picture. Just great, Ray!
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Robo Announces General Availability of Robo R2 High-Performance 3D Printer with Wi-Fi

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SAN DIEGO , July 13, 2017 /PRNewswire/ -- Robo 3D Limited (ASX: RBO), a US-based 3D printing market leader and maker of the most highly-rated consumer printers available, today announced the full availability of its new Robo R2 high-performance smart 3D printer with Wi-Fi — both through select big box retailers, like BestBuy and Amazon, and online at www.robo3D.com . All orders are shipping within 24 hours. The latest printer to the Robo product lineup — one engineered with an advanced set of
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Are we Lying to Ourselves?

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their relevance over the reality of their impending death. Look at the Copy/Print industry as they continue believing more on the value of printed pages than that of their customers, or examine the Cable industry as they continue living in denial of the power of Facebook, Amazon, Google, or Netflix, their competitors who are rapidly replacing them with a better experience. We could add many to the list. No one wants to admit they are becoming irrelevant, or discuss how they could be defeated
Image Premium

Intro email Ricoh ICE

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Intro email Ricoh ICE
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Re: Six Reasons Why Copiers Leases Can Cost You More Than You Signed For

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take a loot at the attached file about Leasing
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Re: Six Reasons Why Copiers Leases Can Cost You More Than You Signed For

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I received the below message via email yesterday. It's from Kevin Clune (President of Clune Company LLC). I've known Kevin for years and appreciate his insight with leasing. Art, we haven’t talked in years but I still follow p4p. I liked your article about copier leasing but I thought I’d show you the attached marketing piece which shines a spotlight on some of the leasing industry’s most effective/injurious revenue enhancers. It’s a constantly evolving landscape as our industry is almost
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Ted Dezvane to Lead Xerox’s Managed Document Services Business

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NORWALK, Conn. – Xerox announced today that Ted Dezvane will lead the Managed Document Services (MDS) organization. In this role, as part of the commercial excellence leadership team, Dezvane will focus on expanding Xerox’s document services market share and helping it retain the position as the top MDS leader in the world. "My goal is to extend Xerox’s leadership in the document outsourcing markets we created a generation ago," said Dezvane. “To do this, we will keep clients and channel
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Remote Employees Drive Accounting Processes at Car Dealership

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we’ve gained with DocuWare we can complete our work with only 16 people. We moved some employees into positions outside accounting. During our transition, we only lost one person,” said Fehrman. Their return on investment was quick with a personnel savings for the department of $660,000 annually and an additional savings of $260,000 a year by reducing printing costs, such as toner, paper and hardware. On a personal note, the CFO and controller are very happy with DocuWare’s transparent nature
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Re: Samsung Electronics Closes Down Printer Business in 33 Years

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It leaves the Samsung dealers pissed off, I know that. We are not terribly happy with them. They came to our office and told us they were adding one of our competitors as a dealer. We told them they better find someone quick to sell it before we drop the line and they have nothing.
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Re: Are we Lying to Ourselves?

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This is an automated response. Your email...
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Re: Are we Lying to Ourselves?

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Well put.
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Re: Are we Lying to Ourselves?

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Absolutely true, Ray! The Life Cycle (of a product, a concept...) is a fundamental fact. There will be blood for those who do not react in time!
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Epson Wins Five InfoComm 2017 Awards for its Innovative Laser Products

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-impact live productions and other large venue applications, the Pro L25000U combines a sealed optical engine with a laser light source and inorganic components for outstanding image quality, durability and reliability. About Epson Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, smart glasses
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Kaseya Launches New Powered Services; Enables MSPs to Create New Service Offerings and Expand Revenue Streams

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-on (SSO) as a service to customers White-labeled sales and marketing materials to bolster the MSP selling process Educational webinars for prospective MSP clients to help drive service demand A new, immediate stream of monthly recurring revenue Based on the trusted AuthAnvil platform used by thousands of customers worldwide, AuthAnvil Security-as-a-Service is available today for all Kaseya customers. For more information on AuthAnvil Security as a Service visit: https://authanvil.com/msp-solu
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Contex Launches IQ FLEX Flatbed Scanner

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digitally capture books, fragile documents, textiles, artwork and more. The IQFLEX can save files in standard file formats or raster format for use in any CAD or GIS application such as AutoCAD, Microstation, and ArcGIS. It also includes a 64-bit TWAIN application driver for use with EDM and other imaging software. Scanned images can be archived or shared via network PCs, email, cloud, or USB. Customers can also send files to print using the preinstalled HP, Canon, EPSON print drivers. The IQFLEX
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Re: Need help for Canon pricing for diffferent end users

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There is a B&W 6565 and a 6575- no 70 ppm model! I will pm you-
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Re: Need help for Canon pricing for diffferent end users

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Thank you for your help today, the info in the PM was awesome!
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Re: Chromebooks and Usage Tracking on canons

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I am going to put paper cut in this first office, pay for it myself since I told him everything would work fine, and then charge him for the remaining 4 offices when we upgrade everything. Its come to the point of either doing something like that or taking back the deal. Paul, He doesn't want to do the work to make it all workand has told me the process to install the cloud print is to cumbersome and long and wants Canon to write him a script to install it every time he hires a new agent
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DocuVieware HTML5 Viewer and Document Management Kit v3 New Major Release

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make the acquisition process easier for end users. New Comment feature and built-in Snap-In: DocuVieware 3 provides a new built-in rich user experience Snap-In that allows users to add, remove, and edit comments. Comments statuses and discussion support make the collaborative document review process easy for users. This comment feature is available for PDF, TIFF, and the hundred other formats supported by DocuVieware. Printing support: Header and footer have been removed when printing in Chrome
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Shamrock Solutions Partners with Concerto Cloud Services to Accelerate Cloud-Based Enterprise Content Management

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applications across the Perceptive Content and Intelligent Capture product stack. "As organizations continue to move their software stacks to the cloud, it became clear that Concerto and its approach to cloud services was the perfect match for Shamrock," said Tyler Groepper , vice president of Sales, Shamrock Solutions. "Concerto's extensive history in hosting ECM, specifically Perceptive Content customers, has made an immediate impact on the services and solutions we provide to our customer base." The
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EFI Emphasizing Digital Textile Ecosystem Benefits at Avanprint Exhibition

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accurately convert designs into printing data, handling even the most challenging jobs with the finest details, the largest color range, and the highest quality demands. Printing: EFI Reggiani printing solutions offer a digital printing process with a full range of water-based inks. This eco-friendly, green production technology delivers stunning colors and color fidelity for striking fashion and sportswear designs. EFI Reggiani printers are very versatile in their capabilities, and can print
File

14-Look Here.pdf

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Paper is not Dead: Long Live Paper

Paper is not Dead: Long Live Paper

Futuristic science-fiction films and series primarily differ in politics, outlook, and technology. But they almost all have one thing in common, paper is practically non-existent. Rather than paper currency, the residents of the future use cards, chips, or codes to access digital funds.

Even the offices and workspaces are highly digitized, with records, agreements, and communications all held in computers. Access to this information is through fancy-looking tablets or floating holograms.

While all of this looks amazing, it is hardly practical. Yet, despite these visions of a paper-free world, there are many reasons physical documentation is here to stay.

The Security Issues with Going Paperless

Paper filing systems are large, cumbersome, and take up too much space. But, in today’s technological world, they are also broadly safer than digital filing systems. Today criminals have developed a wide range of tactics to gain access to anything stored on company servers, including pretending to be someone within the company or a person of importance to trick loyal employees. The same level of access is much harder to gain in person. So, while carrying company files on a tablet may seem convenient, are the risks worth it?

Admittedly, security for digital files has come a long way in the past decade. But hackers are constantly coming up with new and creative ways to access those documents. Unfortunately, their innovations regularly test the most vulnerable points in any company and often find the weaknesses they require. And too often, data breaches aren’t detected until it’s too late.

On the other hand, paper files are much harder to access and far more likely to be noticed should they go missing. This is why so many businesses still rely heavily on paper documentation for personal notes, contracts, and legal and financial documents. While having digital versions scanned and stored is a good idea for easy shareability with clients, paper documentation is a vital backup to keep hackers from holding information hostage.

Lack of Access/ Loss of Information

When filed correctly, paper documentation provides reliable accessibility. Simply enter the file room or open the appropriate drawer to view the file needed. Digital files, on the other hand, require internet and server-specific access. So, should the internet go down, the electricity goes out, or a server crash occurs, access to any electronic files can be temporarily halted.

Some of these emergencies can do far more than block access; electrical outages or surges can cause issues with sensitive computer and server equipment, leading to data losses. Other increasingly common problems such as malware, hacking, computer viruses, and general user error can all result in files being corrupted or deleted from the system.

Paper files, if only as a backup system, are a reliable alternative to keep business information safe and accessible in times of crisis. In particular, legal, finance, and medical facilities should maintain a hard copy database to avoid losing important data and hiccups when serving customers.

Paper Remains Part of Business Workflows

According to Wakefield research and Infotrends, 73% of businesses with less than 500 employees print at least four times daily. But the trend is not limited to smaller companies. Even medium and large businesses depend on paper for a variety of uses, including:

  • Personal notes
  • Copies of necessary documentation such as resumes and recommendation letters
  • Work calendars
  • Documentation for team-building trips and brainstorming sessions
  • Notes during hiring interviews or in case of complaints to human resources

Larger businesses especially enjoy using paper for items that are unlikely to be kept long-term. Things like notes, documentation that is likely to become redundant, document mark-ups, vendor or client presentations, and other short-term items are usually printed or written down with no intent to place them in long-term storage. Scanning these items into a digital format would waste time and server space.

So, while science fiction envisions a paperless future for all of human society, even the most prominent businesses have trouble eliminating paper from their processes. Paper as it was once known, used, and loved may well be over. But the need for its existence and use to keep businesses running smoothly is unlikely to disappear anytime soon.

Cloud Printing & The Opportunities are Endless

My third opportunity in the last 45 days or so is turning be very intriguing, especially when peeps like me are looking for other opportunities rather than copiers.

I'm one of the more fortunate sales people in my industry since I get paid a few weeks after I send in the signed paper work/documents.  From a recent poll on P4PHotel (here), more than 91.2%  only get paid when hardware is delivered and the deal is funded.

I also understand that COVID has sped changed our upgrade process for ever, there are no more guarantees that our accounts will blindly upgrade their copiers at the end of every lease cycle.  Thus the time to change and look for other avenues of PROFIT and REVENUE is NOW.

Cloud Print

My recent demo which turned into a solid opportunity went something like this when my solutions guy and I were trying to figure out pricing for the client.  I've heard and haven't received any push back from IT Directors that the conservative cost to maintain a print server is about $2,500 per year, per server. I heard there was an article or writing from Gartner putting that cost about $4K per year.  Since I'm such a rookie at this I'm trusting what I've learned and at this time I've heard nothing that would tell me the $2,500 is not a good number.

Servers

There were three servers that would be eliminated with our Cloud Print offering.  That means our client is spending about $7,500 per year for those three servers, over four years that number becomes $30,000. In addition I've heard that there is much pain with IT Directors with print drivers.  In most cases it can be the sheer volume of different print drivers.  What I'm seeing is annual spend, and even larger spend over time especially four and five years and then the pain of managing the drivers, then driver issues.

My cost is for the 4 year service is lets say not even the first year of client spending for the server maintenance.  The math dictates that the GP is awesome and coming in way more than $20,000!  This is what I'm talking about!

The Plan

My plan is to offer leasing for the services to run the term with an existing copier lease I have.  I then though about maybe there should be no option to buy and no option to go month to month.  Maybe treat this more like a subscription and the commitment is 36, 48, or 60 with an auto renewal?  I think the opportunities are endless!

There's no waiting for hardware, no supply chain issues, no support since the Cloud Print takes on that responsibility.

In addition I'm a firm believe that selling a service like this will plant the seed for future content/cloud opportunities!

I'll admit, I'm still a rookie, I do have a lot to learn but I'm stoked and ready for another round of change.  If interested I started a thread on our forums so we can discuss pricing, issues, ideas, providers. Let's stat sharing so we can all take advantage of CLOUD PRINT.

-=Good Selling=-

Are Your First Impressions Leading To Cohesive Connection Or Incoherent Disengagement?

“Never lose the first impression which has moved you.”
Jean-Baptiste Camille Corot

Are your first impressions and encounters causing people to lean into your conversations or lean back?

We’ve all heard the importance of first impressions, but do you know just how important they are when it comes to the initial encounter with a future new client?

First impressions become a filter many use for all future interactions with someone. In some instances it becomes difficult to change someone’s first impression of us.

Whether they are accurate or not, it normally takes a long time and concerted effort to change a first impression.

Recent research by SuperOffice, around positive first impressions, shows that "72% of people are likely to spread the word to six or more people."

In a business world where we are digitally empowered and hyper-connected, think about the role first impressions play in the "what happens next" conversations.

A first impression can be formed as a result of a conversation, however; it may also be created by someone catching a glimpse of you, from a distance. Now, think about your voice mails, emails and social interactions.

Are you getting the picture?

In our social media crazed world, first impressions are no longer face to face. How you carry yourself online, and on any social platform, will play a significant role in perception and first impressions.

This begs the question...

Are your first impressions leading to cohesive connection or incoherent disengagement?

I'm a firm believer in the "What is old is forever new."

When it comes to the importance of first impressions, let's look no further than to Dale Carnegie, as he was the legendary people-skills leader and the author of the internationally acclaimed book, How To Win Friends And Influence People.

The importance of first impressions was crystal clear to Carnegie. He dedicated the time and experimented with the best ways to reliably make a good impression.

Carnegie held these six rules above all others...

  • Become genuinely interested in other people
  • Smile
  • Remember that a person’s name is to them the sweetest and most important sound in any language
  • Be a good listener and encourage other people to talk about themselves
  • Talk in terms of the other person’s interests
  • Make the other person feel important, and do it sincerely

With trust and credibility being anemically low within the sales world, let's pause for a moment and ask yourself, "Am I applying the six rules by Dale Carnegie to my initial encounters with new sales opportunities?"

Imagine people using these words in describing their first meeting or interaction with you... confident, engaged, genuine, honest, humble, trusting, joyful and calming.

The more comfortable you make someone feel in that first interaction, the more comfortable they will become in sharing things about themselves and their business.

TRUST AND FIRST IMPRESSIONS

First impressions, are they helping or hindering you in your ability to build trust?

When meeting someone for the first time, we are met with so many possibilities; do we judge based on their appearance? By their handshake? By their looks, voice or how they carry themselves?

This plays out in our personal lives and the same applies to our professional lives.

Amy Cuddy, a psychologist at the Harvard Business School, found that our first impressions of others provide the answers to two main questions:

  • Can I trust this person?
  • Can I respect this person’s capabilities?

She went on to say, two people who meet are questioning, “Can I trust that this person has good intentions toward me?” and “Is this person capable?”

These are the main questions we are asking ourselves when looking at developing trust and maintaining it.

Now, think about how this plays out with your first-in meetings, your first interactions, and how you carry yourself.

To further reinforce the point, allow this quote courtesy of Amy Cuddy sink in,

"If someone you're trying to influence doesn't trust you, you're not going to get very far; in fact, you might even elicit suspicion because you come across as manipulative. A warm, trustworthy person who is also strong elicits admiration, but only after you've established trust does your strength become a gift rather than a threat."

What gift are you leaving in your first encounters? Is it the gift of coherent connection or incoherent disengagement?

I must ask... Are you fully engaged, intentionally listening and bringing your authentic self to your initial conversations and encounters?

FIRST IMPRESSIONS START WITH CONNECTION

I would like for you to put yourself in the shoes of the other person you are meeting for the first time, do you wonder if this runs through their mind?

"Stop trying to impress me. I can make up my own mind about whether I like you; trust you; or even believe you. You don’t have to make up my mind for me."

Human connection must be placed front and center as the facilitator to a positive first impression. We're all wired to connect. It is part of the prescription for health and happiness.

It's how we influence and lead.

Are you allowing people to see the real you?

To further expand upon the importance of first impressions and connection, allow me to introduce you to Erving Goffman. He was a Canadian sociologist who developed the concept of Dramaturgy.

It’s based upon the idea that our lives are on constant display as if we’re actors.

He believed when we are born into the world, we are being placed on a stage. And this stage is called everyday life.

He believed all our interactions consist of adjusting to other people and our roles in their lives. We enact these roles in the company of others, who are in turn enacting their roles in interaction with us.

He believed that whatever we do, we are playing out some role on the stage of life.

In his work, he noted there is a front stage and a backstage. As we go on with our lives, we are mostly on the front stage. This applies to how we are at work, at the grocery store, or when meeting someone new. And the backstage is where we become our true selves. It’s our private place.

Only our closest friends see us when we’re backstage. But since many fake their personality with everyone, all they see is the front stage.

Imagine for a moment, if first impressions matter, then are people seeing your backstage or front stage life?

A positive first impression leads to cohesion.

If first impressions matter, then what are you doing about it?

LEAVE LASTING IMPRESSIONS

If what others think of you (think initial meeting) matter, then I ask you to pay attention to how others see you the first time you meet.

I would ask you to remember the person you're in front of, as they may be saying to themselves:

  • Do you see me?
  • Do you hear me?
  • Do you get me?
  • Does what I say matter to you?

J.K. Rowling went on to say,

"A good first impression can work wonders."

Think about this and your first interactions.

What is going through their head?

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Would you like to increase your sales success and fulfillment?

This was my goal when recording all-new materials for the new Selling from the Heart Masterclass, to increasing your sales success and fulfillment in your business.

If you enjoyed the Selling from the Heart book, you’re going to love this masterclass! It takes the tools given to the next level.

Have yet to read Selling from the Heart? No worries, you will receive an audio version as a part of the Masterclass. As an option you can get a free signed copy of Selling from the Heart (just pay for shipping and handling).

You can get your copy here - https://www.sellingfromtheheart.net/book

Together, we will go on a journey where we’ll dive into how to apply the ideas in the book to help you achieve even greater sales success.

With each of the 10 sessions, you’ll receive questions that will help you increase your sales in a way that also makes selling more enjoyable and fulfilling.

This masterclass is configured with you in mind where you can complete the course in chunks from any mobile device, iPad or computer, based on your availability.

You’ll also discover fun bonus materials throughout the course.

ACCESS THE MASTERCLASS HERE.

Xerox CEO John Visentin dies at 59

Printer maker Xerox Holdings Corp said on Wednesday Chief Executive Officer John Visentin, 59, has died due to complications from an ongoing illness.

Xerox (XRX) called Visentin’s death unexpected and said it has named Steve Bandrowczak, president and chief operations officer, as interim CEO.

Visentin, who was also the vice chairman, joined Xerox as its CEO in May 2018 after he was nominated by Carl Icahn. The activist investor’s firm is the biggest shareholder of the company, according to Refinitiv data.

Prior to that, Visentin had been hired as a consultant by Icahn to assist in his campaign against Xerox, when he pushed the company to explore strategic alternatives.

Visentin was also at the helm of the company when it failed at its $35 billion hostile takeover attempt of HP Inc, a merger which Icahn had pushed for in 2020.

In the same year, Xerox, which has been facing a slowdown in demand as businesses cut down on printing their paperwork, laid out a three-year cost-cutting plan under Visentin.

Copied from https://www.cnn.com/2022/06/29...-visentin/index.html

Managed Print Services Reduces Costs & Problems for Remote Offices

Remote transition from office to home (or remote office) has evolved rapidly over the last year. According to Buffer research, almost 98% of people surveyed shared that they would prefer to work remotely, at least part of the time, over the remainder of their career. And if employers are going to keep employees, they will need to focus on fitting a new demand to prevent losing those they do manage to entice into the fold.

Managed print services are a go-to way of ensuring workers are comfortable working away from the office while companies continue to run as usual with no imminent challenges. They provide efficiency, and productivity, and are able to provide information security while managing the organization’s printing needs.

Print Services Can Consolidate Costs and Improve Security.

how to secure remote printers

Regular consumer printers can expose businesses to the potential risks of cybercrime. Unsecured ports and consumer wi-fi connections can offer criminals tempting backroads into a company’s servers. Even less nefarious hackers can pull potentially sensitive data from the average printer’s hard drive. Managed print services providers have the expertise and technology to identify the printer security threats a company faces – and implement measures to mitigate those risks efficiently and effectively.

Some of the options print service providers recommend include printer password logins or scheduled hard drive wiping. But the best option is to ensure each remote workspace is using a networked printer for all of their business-related printing needs. When properly monitored and serviced, these networked machines will provide a wealth of additional security to prevent threats

But it’s not only security that benefits from partnering with a managed print services provider. Most of these expert office printer businesses can help consolidate the expenses of hardware and maintenance, as well. By bundling the entirety of printing services into a single monthly payment, the worry of upfront capital expenditures is eliminated. And, rather than being concerned about ongoing service and maintenance fees, many of these printing partners include typical maintenance and parts in their monthly plans. The result is an easy-to-predict monthly cost.

Managed Print Services Can Help With Employee Retention

According to research by Marketplace,org organizations are facing difficulties hiring (and keeping) workers. Many workers quit their jobs because of low pay. And it is hard to replace them. Employers can help address this problem by giving workers quality standard working environments and other possible benefits that would streamline work communications.

Multi-functional managed print services are part of providing employee comfort by providing fast, efficient, modern equipment for printing, scanning, and other selected printer functions. But it goes beyond what the hardware itself can provide. Managed print services partners also offer easy-to-access customer service, troubleshooting, and service to remote workers – without the need to wait on or trouble their companies already busy IT department.

Managed Print Services Know how to Handle More Locations

Many business offices would rely on the IT department to manage on-site printers for the company. Allowing staff to address minor fixes and updates could, in some instances, save time and money. The same is not true in the new remote work environment.

Managed print services have experience and expertise in providing service to multiple offices within a specific area. And, in addition to their capabilities of maintenance to more than one location, many of these businesses load specialized performance monitoring software configurations onto each of the machines for which they are responsible. This software provides insights into individual machine usage and errors that allow the print service provider to keep printers running better through increased response times and faster analysis when things go wrong.

Businesses who work with an expert printer services business can save on time and money while reducing employee frustrations (both in-house and remote). The result is an increase in the business productivity without the need for accountants or anyone else to gain experience in IT and troubleshooting. And, with built-in security measures, partnering businesses can relieve the stress of many printer-related threats. For business working to fit the needs of employees in this rapidly changing office environment, managed print services are a fast and effective way to tackle business needs.

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