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The thought of a cheap price is long forgotten after poor service or....
Apologies for the re-post but thought this is had enough content for it's own long post. Enjoy, also please post your thoughts!
The thought of a cheap price is long forgotten after poor service or....
"The thought of a cheap price is long forgotten after poor service", we've all heard some variation of this line at some time or from someone. But, how about maybe "The thought of a high price is forgotten after excellent service"?
I had to get a repair on my AC unit today, if it was a hot, sweltering day well I would have paid any price. But today was not a scorcher and was one of those ten best days of the year. However, it was not one of the ten best days of the year for my checking account!
My AC was broke and I called a company that I used in the winter for my rental apartment and had a good experience. I used them again because of two reasons one reason.
1. They answered the call and that's a plus because in recent year any calls I made to plumbers, electricians and HVAC peeps were going to voice mail and I found myself waiting days for if I received a call back.
2. Knowledgeable technician was awesome, no calling someone else on the phone because they never saw a heater like I had.
My experience from today:
1. I called around 9:30AM today and spoke to someone in dispatch again and another pleasurable experience.
2. They would be out today in between 4pm-6pm. Another plus for same day service since most others never returned my calls.
3. The technician sent me a text 20 minutes after he finished the stop before me. This was awesome and I finished whatever I was working on. I wish something like this could happen more in the copier industry.
4. Polite and courtesy in a great experience when dealing with someone new (client like me). Most of us strive to put the client in our shoes and make them feel comfortable.
End result; My AC unit needed a part and they had the part in the service truck. Start to finish was 90 minutes are so. Cost just to evaluate the issue was $125, cost to fix the issue was another $435. Total was $560 bucks, yes I thought that was high, however the service was exceptional when compared to others and the thought of having the job completed the same day allowed me to get back to work.
Yes, in the end "The thought of a high price was forgotten after excellent service"
-=Good Selling=-
Todays Hacked Update
Todays Hacked Headlines
SEC Charges 18 Defendants in International Scheme to Manipulate Stocks Using Hacked ...
Those charged include Rahim Mohamed of Alberta, Canada, who is alleged to have coordinated the hacking attacks, and several others in and outside the ...
Melbourne mother hacked and robbed of $200,000 | 7NEWS - YouTube
A Melbourne mother is warning bank customers to check their accounts regularly after cyber criminals infiltrated her account...
Cisco Confirms Hack: Yanluowang Ransom Gang Claims 2.8GB Of Data
Talos Intelligence Group confirmed that Cisco had been hacked by the Yanluowang ransomware group. The confirmation in a Talos blog posting, ...
EU's Green Pass Vaccination ID System Has Been Hacked to Make Fakes—Including One ...
EU's Green Pass Vaccination ID System Has Been Hacked to Make Fakes—Including One for Adolf Hitler · Three People Reportedly Shot at Six Flags Great ...
This guy hacked a John Deere 4240 tractor display, plays DOOM on it | TweakTown
The current DEF CON hacking conference in Las Vegas, with a video posted by Sick Codes on Twitter that saw New Zealand modder "Skelegant" getting ...
Hack Summer Continues with Acala Becoming the 4th Victim in August, 'We'll See More Attacks'
A scorching hot decentralized finance (DeFi) hack summer continues, with the latest in a string of at least eight protocols to fall victim to an ...
Ukraine cyber chief Black Hat, Lockheed Martin breach?, $25 Starlink hack - CISO Series
Ukraine cyber chief Black Hat visit, Killnet claims to have hacked Lockheed Martin, Starlink successfully hacked using $25 modchip.
More tomorrow
This Week in the Copier Industry 10 Years Ago
This Week in the Copier Industry Ten Years Ago
Third Week of August 2012
sponsored by
Some of the headlines for the office equipment channel 1o years ago.
Sharp has Serious Money Problems!
Final Five Predictions?
Japan's Sharp Corp plans to sell its copiers and air conditioners businesses
Sharp enters crucial stage of rehabilitation
Seems it was a tough week for Sharp, many even me thought that Sharp would exit the MFP business. Ten years later Sharp is still in the MFP business and doing rather well. Just goes to show us that everything really does change and sometimes we shouldn't sweat the small stuff!
Enjoy The Great Copier Threads from Ten years Ago This Week!
Accept offer @ Toshiba & Konica Minolta store?
Josh ·
Hello all, I've interviewed and been offered a position at a company selling the full lines of Toshiba and Konica Minolta machines. I'm satisfied with the commission structure and assests of the company to be able to offer value to the clients that I speak to, but I have no idea how the print machine manufacturers stack up against other product lines. Any thoughts, additional questions or general wisdom? I'm from a IT sales background, no past experience in the photocopier industry. Thanks
Topic
Konica Minolta’s new bizhub printing devices meet demanding workgroup needs
Art Post (Guest) ·
. Providing easy touch screen operation, similar to smartphones and tablet devices. Individualisation options for the panel and the printer driver menus make the new systems highly flexible. Konica Minolta’s Info-Palette design further improves the overall usability. Important operations like copying, printing, scanning and faxing are all accessed in the same intuitive way. The bizhub C454 and incorporate the latest green technology for minimal power consumption and lower environmental impact, reducing
Topic
Konica Minolta Receives Summer 2012 ‘Pick’ Awards from BLI
Art Post (Guest) ·
Market-Leading Performance of Products and Solutions Earns Industry Awards for Excellence. Ramsey, NJ (PRWEB) August 16, 2012 Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announced that Buyers Laboratory LLC (BLI) has awarded Konica Minolta Summer 2012 “Pick” Awards recognizing the bizhub® C754/C654 Color Multifunctional Products (MFP - print, copy, fax and scan all in one system) and the Konica Minolta Unity Document Suite 7 as determined by rigorous competitive
Topic
Cortado Makes Mobile Device Management Productive
Art Post (Guest) ·
organization and founder of the Cloud Printing Alliance, Cortado relies on over 200 highly-qualified and dedicated professionals employed at its headquarters in Berlin, Germany, as well as in the U.S., UK, Australia, France and Japan. Cortado has developed an international network of strategic partnerships with Brother, Citrix Systems, Dell, Fuji Xerox, Fujitsu, HP, Igel, Kodak, Konica Minolta, Kyocera Document Solutions, Lexmark, Microsoft, OKI, Samsung, SEH, Sharp, Toshiba, VMware and Wyse
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Re: Accept offer @ Toshiba & Konica Minolta store?
Art Post (Guest) ·
hey josh: congrats! Welcome to the P4PHotel, here's my take on MFP's: Top tier of manufacturers: (not in an order, just first that comes to mind): Ricoh Xerox KonicaMinolta Canon Second Tier: kyocera sharp toshiba Third Tier: Samsung Muratec Lexmark Oki Brother You a definate edge with your IT background! Good luck!
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Re: Final Five Predictions?
Fuji Xerox (Note the FUJI, I think they will take a more aggressive ownership within Xerox) HP Canon Ricoh Konica Minolta Art - don't underestimate the size of HP's Imaging & Printing division (now PPS). There wouldn't be a copier manufacturer with the funds to but HP's crown jewel
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Japan's Sharp Corp plans to sell its copiers and air conditioners businesses
Art Post (Guest) ·
(Reuters) - Japan's Sharp Corp (6753.T) plans to sell its copiers and air conditioners businesses to focus on mobile phones and consumer electronics, the Nikkei business daily reported. Kyocera Corp. (6971.T), Daiwa House Industry Co. (1925.T) and Daikin Industries Ltd. (6367.T) are among the companies that have reportedly expressed interest in buying these businesses, the newspaper reported. Sharp is in talks to sell its key solar panel plant in Japan as part of an asset sale seeking more than
Topic
Ricoh Invests in Web to Print Company
Art Post (Guest) ·
TOKYO and SOLANA BEACH, Calif. – August 21, 2012 – Ricoh Company, Ltd. (Ricoh) today announced that it has made a significant investment in PTI® Marketing Technologies™, a leading provider of web-to-print and marketing personalisation solutions for both enterprise users and print service providers. This investment will be used to further enhance the development of new marketing collateral management tools to help enterprises and commercial printers on their continued path towards efficiency and
Topic
PrintFleet partners with Ricoh Germany to manage Fortune 100 Clients
Art Post (Guest) ·
Ontario, Canada –PrintFleet Inc. cemented its position as the worldwide leader in Managed Print Services (MPS) software when Ricoh Germany chose PrintFleet to manage their top 100 Focus Accounts. Especially pleased by the new reporting and alert functionality, Ricoh Germany will use PrintFleet Enterprise version 3 software to manage the print infrastructure of their top tier clients. PrintFleet’s software will help Ricoh Germany assist their customers to enhance office productivity and
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Re: Final Five Predictions?
Art Post (Guest) ·
Canon Ricoh KonicaMinolta Xerox Kyocera I still think that some of the above tradtional copier manufacturers will buy the likes of lexmark, HP, & Okidata to capture market share in clicks.
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Re: Sharp has Serious Money Problems!
yeti ·
. Hon Hai wanted 20 percent ownership of its fellow Apple Inc supplier for 200 yen per share, the Nikkei business daily reported on Friday, without saying where it obtained the information. Sharp's shares fell 5.4 percent to 174 yen on Monday following a 13 percent jump on Friday on a splurge of local media reports of potential asset sales. The Nikkei also said Sharp may sell its copier, air-conditioner and LED businesses. It identified potential buyers as Kyocera Corp, Daiwa House Industry Co and
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Re: Final Five Predictions?
quote: Originally posted by GMAN: There will only be four: 1. XEROX 2. Ricoh 3. Konica Minolta 4. Canon GMAN....I have always heard of the final 5 in theory but this is a new approach which very well might happen. Who bought HP and Kyocera? I still think some aspects of Xerox will be sold historically Xerox will remain the facility management leader. HP is all over and large colleges and major manufactures. I don't they will be gone anytime soon.
Topic
OKI Partner News and Offers - August 2012
Art Post (Guest) ·
Awards - Latest News - Special Offers - Educational Webinars and Online Training - Market News and Insights Latest News August 2012 Products and Solutions OKI Launches New High-Performance A3 Copier-Based Color MFPs Adding to OKI’s broad award-winning product portfolio are the high-performance, feature-rich CX3535 and CX4545 Color MFPs. These units are designed to meet your customers' critical print/copy/fax scan needs at an affordable cost, all while meeting your profit requirements. The new
Topic
Staffordshire council saves £370,000 a year on copier costs
Art Post (Guest) ·
of fewer but more modern Ricoh printers which are managed by personal accounts. They use less ink and are programmed to print in black and white and on two sides, saving on paper costs. Staff need to swipe their personal card at the machine before their printing activates. The printers are also more energy efficient which adds to the cost savings. “By moving our employees into two modern and efficient buildings from 17 sites scattered across Stafford, we have been able to drive down print cost
Topic
Final Five Predictions?
This will be a fun little exercise.....we all know the final five is getting closer....who do you think will be there. My prediction: Xerox will be sold within 1-3 years to either HP or IBM because of the facility management. Inside from one of the exec. VP of Xerox. Global Solutions will be the foot soldiers. Canon Ricoh HP Konica Minolta Kyocera Your turn.....
Topic
New Ricoh High-Speed MFPs with Parts Made of 100% Recycled Steel
Art Post (Guest) ·
WEST CALDWELL, N.J., Aug. 21, 2012 – Ricoh Americas Corporation today unveiled the Ricoh MP 6002/ MP 7502/ MP 9002 series of office multifunction products (MFPs) offering speeds of 60, 75 and 90 pages per minute as well as advanced printing, copying, scanning, faxing and distribution capabilities targeting customers’ most pressing business needs. These new MFPs offer advanced, state-of-the-art capabilities: First, they encompass Ricoh’s powerful new technology platform to dramatically improve
Survey
Now that SHARP is about to exit the MFP business and perhaps sell this division and focus on consumer electronics, who will be the next Manufacturer to exit or sell their MFP business?
GMAN ·
Reply
Re: Japan's Sharp Corp plans to sell its copiers and air conditioners businesses
Art Post (Guest) ·
. That means Sharp may have to resort to selling other assets to make up the shortfall and convince lenders including Mizuho Financial Group and Mitsubishi UFJ Financial Group to help keep it solvent. In addition to its fixed assets of factories and offices, Sharp also owns shares in other companies worth around $500 million, including stakes in car navigation maker Pioneer , medical device maker Olympus Corp and flash memory fabricator Toshiba Corp. Sharp's shares were trading 4.1 percent higher in
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Re: Aficio MP 9002 Series
What's new - What's Different See Attached. Just what you probably would have guessed.
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Re: Sharp has Serious Money Problems!
Read the Reuters post from Aug 17 - Sharp is "revamping". "The Nikkei had earlier reported that Sharp was considering selling its copier, air-conditioner and LED businesses, with Kyocera Corp (6971.T), Daiwa House Industry Co (1925.T) and Daikin Industries Ltd (6367.T) among possible buyers or investors. Sharp denied both reports, while a Hon Hai spokesman declined to comment. Separately, the Jiji News Agency reported that Osaka-based Sharp was seeking a 50 billion yen ($630 million) capital
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Re: Sharp has Serious Money Problems!
Yoda ·
quote: Originally posted by yeti: So looks like this was all just a rumor anybody think differently with the letter sharp just released? Read carefully. You are all in the copier business, this is a business of careful word craft. "The Nikkei had earlier reported that Sharp was considering selling its copier, air-conditioner and LED businesses, with Kyocera Corp, Daiwa House Industry Co and Daikin Industries Ltd among possible buyers or investors. Sharp denied both reports , while a Hon Hai
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Re: Sharp has Serious Money Problems!
Yoda ·
quote: Originally posted by copierlady: Read the Reuters post from Aug 17 - Sharp is "revamping". "The Nikkei had earlier reported that Sharp was considering selling its copier, air-conditioner and LED businesses, with Kyocera Corp (6971.T), Daiwa House Industry Co (1925.T) and Daikin Industries Ltd (6367.T) among possible buyers or investors. Sharp denied both reports, while a Hon Hai spokesman declined to comment. Separately, the Jiji News Agency reported that Osaka-based Sharp was seeking a
Reply
Re: Final Five Predictions?
GMAN ·
There will only be four: 1. XEROX 2. Ricoh 3. Konica Minolta 4. Canon
Reply
Re: Final Five Predictions?
the major copier vendors. Their revenue is something like 192 Billion and Imaging & Printing is a full 3rd of that. Canon wouldn't have the cash. If anything you will see HP buy a major player, look at EDS, Indigo, Autonomy etc. They are going through the process of merging 2/3rd's of their company at the moment and allot of that saving is going into R&D - expect to see something right in your back yard end of the year.
Topic
Warren Mande appointed Sales Director at Bytes Document Solutions
Art Post (Guest) ·
on only ‘printing’, but rather a holistic approach to any organisation’s information communication environment. “With the emerging trends in IT of BYOD (bring your own device), instant communication, tablet computing and personalised communication 1:1 marketing, we (at Xerox) understand that the traditional ‘printing’ business model is changing fast, so we anticipate trends and adjust our MPS strategy accordingly. “Managing print is our (Xerox’s) speciality; we have and continue to lead this
Topic
How to Set the Table for Managed Print Services
Art Post (Guest) ·
How to Set the Table for Managed Print Services by Alan Joch New clients are out there ready to consider full-blown managed print services. But how do you find them? Sometimes the cliché about walking before you run continues to be something to keep in mind. For example, NSI adopted Xerox eConcierge® early last year because it needed to give its clients into a more proactive way to support their printers and move everyone to full managed print, says Tom McDonald, president. The Xerox
Topic
Business inkjet printers could save Australian small businesses more than $45 million
Art Post (Guest) ·
businesses in Australia. (Where average print volumes are higher than those used - in larger small businesses - then the cost savings would be greater.)(Calculated savings based on cost per page results reported by Choice magazine July/August 2012) · Paper - if 25% of the 1,848,280 reams of A4 office paper were printed double sided using the included auto-duplexer on the Epson printers, then 221,794 reams of paper (553 tonne) would be saved at a cost saving of $1,219,865. The colour laser does not have
Topic
CANON INC. : Océ Business Services Highlights eDiscovery and Records Management Solut
Art Post (Guest) ·
headquarters in Tokyo, Japan, to create the global leader in the printing industry. Canon develops, manufactures and markets a growing line-up of copying machines, printers, cameras, optical and other products that meet a diverse range of customer needs. The Canon Group comprises over 198,000 people worldwide. Global net sales in 2011 totaled USD $45.6 billion. Visit the Canon Inc. website at http://www.canon.com . About Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer
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Re: Japan's Sharp Corp plans to sell its copiers and air conditioners businesses
Sharp sales reps are going to have to start "tap dancing" when trying to close copier deals because you know every competitive sales rep will have this one pre-printed and ready to hand out to Decision makers.
Reply
Re: Japan's Sharp Corp plans to sell its copiers and air conditioners businesses
Art Post (Guest) ·
, there is often speculation about what we are going to do. While much of this has centered on other aspects of Sharp’s portfolio, a recent article appeared claiming Sharp was selling its copier business. I want to end any confusion or concerns you may have. Let us be very clear: 1. Nikkei has released an article based on their own judgment, and the article is speculation. Sharp Corporation has not released nor acknowledged this article. 2. Sharp Corporation is under the process of revitalizing its
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Re: Sharp has Serious Money Problems!
Guys, Think how this must be effecting the Sharp Dealer community! Even if it turns out not to be true, which I think it is, the competition will use FUD (Fear, Uncertainty, and Doubt) to stop customers from buying a Sharp MFD. I know of one small Sharp \ Canon dealer based in RI that Sharp has funded them to open up in Boston. He hired a top Sales Manager ($$$) and leased space. If Sharp sells their copier business what happens to that agreement? Even if they honor the agreement they just
Reply
Re: Job Offer Accepted! - Experienced Answers Wanted
Art Post (Guest) ·
of 120 calls a week, these are appointment calls and survey calls (getting names, systems, additional information) 8) If you're a Ricoh dealer get all of your certifications on AF league, most manufacturers will have these courses. They are awesome learning tools. 9) Read the brochures of each piece of hardware and then read the launch materials, become a sponge! 10) Get copies of quotes/sales orders/maintenance agreements and proposals from other vendors in your area. Read them and then now the
Reply
Re: Sharp has Serious Money Problems!
panels on homes, though it meets less than 1 percent of the nation's power demand and the capacity is less than a quarter that of Germany. Kyocera, a manufacturer of solar panels, could need Sharp's solar power business as it is going to have to supply a lot of solar panels to meet the needs its $307M project. Maybe Sharp copiers are not the primary interest of Kyocera?
Topic
Option 1 Purchase of Copiers - Option 2 On Site Maintenance Agreement Option 3
Art Post (Guest) ·
purchcasing of the machines. Copiers are to be placed at various locations (Section IV) throughout the NY Harbor Healthcare System's three campuses listed below. Firms with interest and capability to respond to this requirement should develop a short narrative identifying the Options to be quoted. Interested parties should send their company information via E-mail (preferred) or fax to Mr. Steven Danylo, Contracting Specialist, and VA Pittsburgh Healthcare System. E-mail is Steven.Danylo@.va.gov
Topic
Sharp enters crucial stage of rehabilitation
Art Post (Guest) ·
selling assets. It is possible, however, banks supporting Sharp's rehabilitation will insist on further restructuring measures. The operating rate of Sharp's Sakai, Osaka Prefecture, plant, which manufactures LCD panels, was about 30 percent before a joint management structure established with Hon Hai. Since July, the rate has improved to about 80 percent. Hon Hai injected capital into the Sakai plant, which was then excluded from Sharp's consolidated earnings reports. As a result, Sharp was
Topic
Copier Maintenance
Art Post (Guest) ·
Solicitation Number: AG-4870-S-12-0017 Notice Type: Combined Synopsis/Solicitation Synopsis: Added: Jul 31, 2012 3:16 pm The Land Between The Lakes NRA intends to issue a contract for a maintenance contract for three (3) network copiers. There are two (2) Sharp Model Nos. MX-M450 NCT black and white copiers and one (1) Sharp Model No. MX-350 NCT black and white copier. This solicitation is issued as Subject to the Availability of Funds (SAF). 1. This is a solicitation for commercial services
Topic
Epson Demonstrates Commitment to Reseller Partners with Enhancements to ImageWay Part
Art Post (Guest) ·
http://twitter.com/EpsonEducation ) and YouTube ( http://youtube.com/EpsonTV ). 1 Based upon Q1 2012 worldwide front projection market share estimates from Pacific Media Associates. 2 Compared with best-selling color laser multifunction printers priced at $699 or less, as of December 2011. Calculation based on continuous printing with highest capacity cartridges. Actual savings will vary based on print task and use conditions. 3 Based on NPD US Retail Commercial Distribution monthly database
Topic
Ricoh's Sandra Zoratti talks about Clickable Paper
Art Post (Guest) ·
. Great to be here. Cary Sherburne: You know we heard from Ricoh recently a very interesting announcement. It was kind of not the normal printing press kind of announcement, called Clickable Paper. Tell us a little bit more about Clickable Paper. There's more go here for the video and additional transcript.
Topic
All Covered Acquires the Managed IT Services Division of Miami-Based Compuquip Techno
Art Post (Guest) ·
Solutions U.S.A., Inc. is a leader in advanced document management technologies and Managed IT Services for the desktop to the print shop. For the fifth consecutive year, Konica Minolta was recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys. BLI has named Konica Minolta 2012 “Document Imaging Solutions Line of the Year” and “A3 MFP Line of the Year”award winner for the company’s solution portfolio and award-winning line of bizhub Multifunctional Products
Topic
Canon 2020 question
Art Post (Guest) ·
I was told that the Canon 2020 does not require a PS option on order to print from MAC, and was told that the UFR driver comes with the ability to print PS files. Is this correct?
Topic
WBM Office Systems Joins Print Audit Premier
Art Post (Guest) ·
systems integrator, focused on the strategic objectives of our client organizations, and the role that technology can play in achieving them. About Print Audit®: Established in 1999 and headquartered in Calgary, Alberta, Print Audit is the fastest growing print management company in the world. By providing businesses with innovative and practical print tracking solutions, the company has helped customers recapture over $200 million in printing and photocopying expenses while saving an estimated
Topic
PDF Printing
I have a good one here and need some help. I have a client who has (2) Ricoh Pro 907's. They print 1.75 million pages per quarter and rising. I have been tasked by them to come up with a solution for the following: They will start to generate large PDF files. Within the PDF will be a combination of two sided and single sided documents. They want to know how they can print this correctly. The Ricoh will account for blank pages so we can't print all two sided. Need to find something that when it
Topic
EFI launches M500 Self-Serve Copy and Print Station
Art Post (Guest) ·
EFI launches M500 Self-Serve Copy and Print Station Comtex News Network Aug 23, 2012 (Datamonitor via COMTEX) -- Electronics For Imaging, Inc., or EFI, a provider of color digital print controllers, industrial super-wide, wide format and label and packaging digital inkjet printers, has launched the M500 Self-Serve Copy and Print Station, a self-serve system that allows mobile printing from mobile phones, iPads, USB drives and cloud accounts like Google Drive, Dropbox, Box, and EFI PrintMe. The
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Re: Japan's Sharp Corp plans to sell its copiers and air conditioners businesses
dave-244 ·
Hi Art. THanks for your news. I work with Kyocera equipment and was planning on having another brand like Sharp. They have very competitive prices per print. With this article, I will have to find another brand. Any suggestions?
Reply
Re: Sharp enters crucial stage of rehabilitation
Yoda ·
) quote: Unless Sharp is able to quickly rebuild flagship businesses through the tie-up, it is highly likely the firm will be forced to cut more jobs or sell profit-making divisions. I'm confused. So translation: 7 months to rebuild or done? In the mean time we are milking the copier/home appliance/LED products for all they are worth? And We are definately not selling but if things dont go right by next March we definately might be? There is nothing definate about that statement. Not sure thats
Member
Benson
Reply
Re: Sharp has Serious Money Problems!
Toshiba Tec just spent $870M USD to buy IBM's Point of Sale division so I can only suspect they are financially and mentally "tapped out" to take on another big acquisition. Toshiba Tec does relabel a Sharp low end copier known as an e203SD so there is some business relationship there. I believe in the last 12 months Toshiba discontinued manufacturing LCD TV panels and began to source them from Sharp.
Managed Print Services For The Incredible Shrinking Office
Managed Print Services For The Incredible Shrinking Office
There was a time, not so long ago, when American businesses built and rented large office spaces. Those spaces were filled with windowed corner offices and conference rooms. Their main floors were segmented by cubicles and break rooms. And, of course, there was the copy room – filled with giant machines ready to service all of those employees.
The heyday of big office spaces lasted over three decades. They began in the 1960s and continued into the early 1990s. At the time, most new office spaces were calculated at around 500 to 700 square feet per employee. You can find these large offices featured in cinemas such as “9 to 5” with Dolly Parton, Jane Fonda, and Lily Tomlin. “Die Hard,” starring Bruce Willis and Alan Rickman, is yet another film displaying the office style of the time. Even 1978’s Superman with Margot Kidder and Christopher Reeve featured the sprawling businesses spaces of the time.
A New Way To Look At Office Work
With the growing use of computers and inter-office networking, the 90s saw rapid changes in how businesses saw office space. As a result, office designers began looking for ways to create a more collaborative office culture. The ultimate goal was to increase bonds between employees, reduce the number of meetings, and save money by reducing the space needed to house the business.
Most of these well-meaning office planners intended to eliminate meeting rooms, reducing down to the minimum required for hosting outside visitors or executive gatherings. After all, a more collaborative office space would mean less time sitting around looking at presentations, and brain-storming would happen on the main floors, right?
But the focus on collaboration often meant smaller cubicles or a completely open office. Break rooms saw a reduction to minor coffee service and food storage locations. And the copy room usually became an open-air central location for general office use. Overall, office space averages decreased by 9.8% by as early as 1994.
By late 2015 new office space was beginning to average around 200 square feet per employee. By 2019, it was closer to 150. Now, with the mass forced closures of 2020, organizations worldwide have begun to realize the march of technology has created an opportunity to shrink that allowed space even further.
Small Gets Smaller
Now, with so much monetary loss and uncertainty caused by fluctuations in trade and the global response to COVID-19, many companies are honestly looking at their office space with a critical eye on cost savings.
They’ve already been forced to spend money on cloud computing, VPNs, and the equipment needed to allow remote or hybrid work. Adding to this the overwhelming popularity of working from home and most CFOs (74%) are seriously considering letting a portion of their on-site workforce work remotely.
This opportunity to have a segment of employees operate in a hybrid manner or completely telecommute offers a wide range of savings, primarily for a much lower floor space requirement. Even accomodating those who are still on-site becomes less expensive when a business incorporates modular workstations, desk sharing, and flex scheduling.
As an added bonus, cloud computing makes the need for large server rooms much less of an issue. Instead of housing massive servers on-site, businesses can partner with large cloud service providers to provide storage, platform, networking, and processing power managed and secured off-site.
Less Office, Same Printing
But a smaller office does not necessarily equal fewer employees. Moreover, it doesn’t lead to less of a need to print. Instead, the printing environment for corporate businesses choosing smaller office spaces becomes more complicated. Instead of the large copy rooms or single open-area printing spaces, there is a growing need for a secure, networked infrastructure to manage equipment, consumables, and costs.
There is also a greater need for back-end security to avoid information breaches and viruses. But most of all, these new, stream-lined offices require printers with a smaller footprint that operate with the same efficiency, functionality, and reliability as much larger legacy printing hardware.
Fortunately, Managed Print Service (MPS) providers are available to take up the small office challenge. Originally designed to keep large office printer environments serviced and supplied, these organizations are pivoting smartly into this larger, networked printing space. In addition, they are partnering with manufacturers to source more modest printer sizes without sacrificing capability.
They are also partnering with robust online tools like PowerMPS to provide a complete suite of services for these new, smaller office spaces. Businesses using this strategic tool provide their corporate partners with features like a secure e-commerce storefront; online service and maintenance requests, subscription and as-needed ordering; and unique online and mobile printer usage reporting.
So, while the standard office continues to get smaller, MPS providers are ready to help their partners address the printing challenges head-on. And innovative MPS businesses are quickly working on assembling the equipment, tools, and solutions required to conquer the changing needs and printing challenges presented by today’s incredibly shrinking office.
This Week in the Copier Industry 5 Years Ago
This Week in the Copier Industry Five Years Ago
Third Week of August 2017
sponsored by
"The thought of a cheap price is long forgotten after poor service", we've all heard some variation of this line at some time or from someone. But, how about maybe "The thought of a high price is forgotten after excellent service"?
I had to get a repair on my AC unit today, if it was a hot, sweltering day well I would have paid any price. But today was not a scorcher and was one of those ten best days of the year. However, it was not one of the ten best days of the year for my checking account!
My AC was broke and I called a company that I used in the winter for my rental apartment and had a good experience. I used them again because of two reasons one reason.
1. They answered the call and that's a plus because in recent year any calls I made to plumbers, electricians and HVAC peeps were going to voice mail and I found myself waiting days for if I received a call back.
2. Knowledgeable technician was awesome, no calling someone else on the phone because they never saw a heater like I had.
My experience from today:
1. I called around 9:30AM today and spoke to someone in dispatch again and another pleasurable experience.
2. They would be out today in between 4pm-6pm. Another plus for same day service since most others never returned my calls.
3. The technician sent me a text 20 minutes after he finished the stop before me. This was awesome and I finished whatever I was working on. I wish something like this could happen more in the copier industry.
4. Polite and courtesy in a great experience when dealing with someone new (client like me). Most of us strive to put the client in our shoes and make them feel comfortable.
End result; My AC unit needed a part and they had the part in the service truck. Start to finish was 90 minutes are so. Cost just to evaluate the issue was $125, cost to fix the issue was another $435. Total was $560 bucks, yes I thought that was high, however the service was exceptional when compared to others and the thought of having the job completed the same day allowed me to get back to work.
Yes, in the end "The thought of a high price was forgotten after excellent service"
-=Good Selling=-
Enjoy These Excellent Copier Threads from Five Years Ago This Week!
Konica Minolta targets $1.8bn in sales from health care in 3 years
Art Post ·
Konica Minolta targets $1.8bn in sales from health care in 3 years Office equipment maker seeks salvation in health care, IoT businesses TOKYO -- Amid declining demand for its mainstay office automation equipment, Konica Minolta is turning to health care and the"internet of things" to propel its growth, setting a short-term target of generating sales of 200 billion yen ($1.81 billion) in its health care operations in fiscal 2021. The company is shooting for at least 30 billion yen in operating
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Easy Mobile Printing Reaches Every Android 8.0 Oreo User with Mopria Technology
Art Post ·
Mopria Alliance today includes Adobe, Konica Minolta, Qualcomm, Lexmark, Kyocera, Toshiba, Brother, Epson, Fuji Xerox, NEC, Pantum, Ricoh, YSoft, Sharp, Dell and Primax. While the Mopria Alliance will continue its efforts to make mobile printing easy, it will also expand its focus to standardizing cloud printing and scanning. Its goal is to make these solutions more accessible and intuitive for both consumer and business users. Mopria certified printers make up 97% of printers sold worldwide. For
Blog Post PremiumFeatured
Would You Be Interested in Making a $90K Commission for Selling One Imaging Device?
Art Post ·
for it. Recently I was able to secure a copy of the pricing and commission structure for Muratec America a Konica Minolta Company complete line of Color Label Packaging devices. I was blown away with the commission structure that is being offered for sales agents! Did I mention the sales agent part? Muratec is looking for sales agents in specific marketsto sell their entire line of Color Label Press Series. Let me get back to the opportunity to make that $90K commission check. Earning that $90K
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Xerox Introduces White Dry Ink for the Xerox iGen 5's Fifth Print Station
Art Post ·
NORWALK, Conn.— August 17, 2017 —Imagine a snowflake with textured details on a postcard, a book cover with a white horse on a dark stock with vivid hues or an advertisement with white text that pops on a vinyl window cling. These types of specialty enhancements are a reality with Xerox’s new White Dry Ink for the Xerox iGen5 press ’ fifth print station. “This is exciting news for iGen 5 customers,” says Jim Hamilton, group director, Keypoint Intelligence InfoTrends. “This announcement opens up
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Toshiba Wins Buyers Lab's Summer 2017 Pick
Art Post ·
. For over 50 years, Buyers Lab has been the global document imaging industry's resource for unbiased and reliable information, test data, and competitive selling tools. What started out as a consumer-based publication about office equipment has become an all-encompassing industry resource. In a landscape that's ever evolving, we change with it. About Toshiba Tec Toshiba Tec Corporation is a Toshiba's group company, a leading provider of technology solutions, operating across multiple industries
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Canon Solutions America Executive Featured in The Cannata Report's 2017 Women Influencers Issue "Wonder Women" Cover Story
Art Post ·
Canon's capabilities. Although her group is not directly compensated on business she generates for other groups within Canon, Ms. Belli sees the "deeper relationship" as exactly what Canon is always hoping to achieve with its clients. "Valerie is a forward-thinking and spirited game changer who embodies a unique combination of authenticity, confidence, intelligence and creativity. We admire her for pushing traditional boundaries and forging a career marked by tremendous innovation, dedication and
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Canon U.S.A. Takes the Next Step in Managing Unstructured Data by Offering Solutions with Box, Inc. and mxHero™, Inc.
Art Post ·
, and the opportunity to improve management of unstructured data and decrease network clogging. "Through the integration with Canon, we're ensuring our collaboration tools, which are a key element to a business' success, are being passed on to Canon's customers," said Chris Penner , senior vice president of Global Partner Sales at Box. "Our partner ecosystem is crucial to ensuring that businesses of all sizes, across all geographies, have access to Box's cloud content management platform." As
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Loffler Companies Named to List of 5000 Fastest-Growing Private Companies in America by Inc. 5000 Magazine for Tenth Consecutive Year
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every client a top priority. Loffler’s 475+ employees work hard every day to exceed the expectations of clients, partners and the community. About Loffler Companies, Inc. Loffler Companies provides integrated office technology and managed services partnered with leading brands such as Canon , Konica Minolta , Xerox , HP, Lexmark, NEC, ShoreTel, EMC, Microsoft, Neopost, Pitney Bowes and Muratec. Its offerings include multifunctional copiers, printers, managed print services, phone and voice
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We Print 50 Trillion Pages a Year, and Xerox Is Betting That Continues
Art Post ·
Susie Gharib 1:41 PM ET For most of its 111-year history, Xerox has been known as one of the tech industry’s most innovative companies. Now the legendary copier company is reinventing itself. In January, Xerox made the bold decision to split itself into two, spinning off its business services operations into a separate company called Conduent. And Jeffrey Jacobson, a Xerox tech executive, was tapped as Xerox’s new CEO. Speaking with Fortune’ s Susie Gharib, Jacobson says Xerox is still “one of
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10 Reasons Why Salespeople Fail
Art Post ·
Making a lot of money in sales isn’t easy, even when you use a personal sales assistant like Spiro . If it was then everyone would be doing it. Not every one can handle the pressures of the job, and many of those who give it a shot end up quickly leaving with their tail between their legs. So why do some people thrive in sales jobs while others go down in flames? Here are the ten main reasons why some salespeople fail: 1. Not listening enough Being a good listener is probably the most overlooked
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Embattled Toshiba hits a new hurdle as talks with Bain stall
Art Post ·
Tokyo/San Francisco — Toshiba’s talks to sell its chips business to a consortium led by Bain Capital hit an impasse over the timing of payments for the business and governance issues, according to people familiar with the matter. The new hurdle casts doubt on the company’s ability to complete a deal quickly. The Bain group wants to make cash payments after Toshiba resolves a legal dispute with partner Western Digital, while Toshiba wants the money earlier, said the people, asking not to be
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An Ethical Approach to Fear-Based Sales
Art Post ·
Fear is universal for humans. Business is no different -- fear of loss, fear of missing out, fear of competitors leaving us flat in the dust. This is why employing fear is one of the most effective sales tactics you can ever use. Why? We’re chemically wired to react to fear at a primal level. Whether someone’s putting a knife to our neck or you’re falling short on your sales numbers this quarter , your brain will start pumping chemicals throughout your body to create a fight-or-flight response
Blog Post
Las Vegas Technology Sales Team Amps Up Their Social Sales Strategy
wholly committed to helping sales teams weave and integrate social selling within their business development efforts to grow net new business. I want you to get results. I am passionate about doing this the right way. WHAT I HAVE LEARNED First things first, it is buying into one word... TRANSFORMATION. Transformation according to BusinessDictionary.com is "a process of profound and radical change that orients an organization in a new direction and takes it to an entirely different level of
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FlexPrint LLC Managed Print Solutions Named To 2017 Inc. 5000 For Eighth Consecutive Year
Art Post ·
Francisco based private equity firm Oval Partners , FlexPrint has doubled revenues with plans to double again in the next year. The FlexPrint family of companies offer a broad portfolio of technology and outsourced solutions to clients’ representing the Fortune 1000, Am Law 200, leading education providers and mid-market industry leaders. For more information, call FlexPrint at 1-888-FlexPrint or visit www.flexprintinc.com . FlexPrint Managed Print Services 2845 N. Omaha Street Mesa, AZ 85215 888-353
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Compass Sales Solutions Announces Enhancement to Set Accessory Exclusions!
Art Post ·
Compass Sales Solutions Announces Enhancement to Set Accessory Exclusions! Boise, Idaho (August 2017) - Compass Sales Solutions, the industry leader in sales opportunity software, is proud to announce Accessory Exclusions, an enhancement that allows administrators to set exclusion rules on items being proposed. Now in addition to setting model and accessory dependencies in Item Pricing, this new enhancement provides the ability to set exclusions, or accessories that cannot be configured with
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Toshiba, Western Digital enter talks on memory sale
Art Post ·
TOKYO -- Toshiba has begun negotiations with business partner Western Digital in hopes of reaching an agreement this month to sell its flash memory arm and salvagea vital part of its turnaround plans, it was learned Tuesday. A consortium including Western Digital, Kohlberg Kravis Roberts of the U.S., the public-private Innovation Network Corp. of Japan and the state-backed Development Bank of Japan has tendered a roughly 1.9 trillion yen ($17.3 billion) bid for Toshiba Memory. The American
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Mimaki USA Wins 2017 SGIA Product of the Year for JFX200-2531 UV-LED Flatbed Printer
Art Post ·
competing devices using a common test file designed by SGIA. The prints are reviewed by a panel of judges, each with a background and expertise in digital printing and imaging. The judges look for color appeal, detail and tonality, and the output is also judged on how closely it matches the test print. Key features of the JFX200-2531 The JFX200-2531 printer features dual origin points and a user-controllable, twin independent vacuum pump system that enables operators to position up to two 4-foot
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Toshiba takes another blow as US court rules in Western Digital's favour
Art Post ·
Toshiba attempts to sell-off its valuable memory business have hit yet another roadblock. After months of legal wrangling with its partner Western Digital, a California Court has now ordered Toshiba to give Western Digital access to joint-venture assets that it was previously withholding. The Superior Court of California granted motion for preliminary injunctive relief made by Western Digital subsidiary SanDisk, allowing it access to certain information stored on databases owned by Toshiba. It
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InfoTrends Launches New Study on Opportunities in Graphic Communications & Specialty Printing
Art Post ·
grow business. More competition has firms looking to offer new products and services to increase business from current customers and attract new customers. “Sign, display, and specialty graphics are important applications offering growth opportunities to commercial printers, sign shops, screen printers, and ad specialty providers," says Steve Urmano, Director of InfoTrends’ Wide Format Printing Service. “Increased competition has providers exploring new products and services to expand into
Brent Gleeson, Navy SEAL Combat Veteran to Give Keynote Address @BTAPhilly Grand Slam Event
Art Post ·
Ward, director of training development, Learning Outsource Group talk on Sales Management: Leadership Skills Necessary for Maximum Impact As soon as 6PM rolls around attendees can then attend the welcoming reception in the Hotel. Our next day starts at 7AM for Breakfast and we'llsee four more Educational Sessions from: Compensation Plans: Getting the Biggest Bang for Your Buck Luis Gonzalez, president owner, SalesScoreKeeper.com Going After the Big Fish Kate Kingston, founder president
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UniNet to Show Suite of Label and Packaging Solutions at Labelexpo Europe
Art Post ·
UniNet, worldwide Original Equipment Manufacturer (OEM) of on-demand print technology, has announced they will be exhibiting in booth 9A45 at Labelexpo Europe, taking place September 25-28 th in Belgium. During the four-day event, UniNet will be showcasing a range of products from their iColor® Printing Solutions product line. Developed specifically to enhance the capabilities of the short- mid run label and packaging market, this will include small to mid-sized label presses, transfer printers
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Annual DocuWare Partner Conference Returns to Orlando with New Energy Docuworld 2018 to be held May 8-10
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will recognize the top selling DocuWare partners and long-standing partner anniversaries. “We look forward to welcoming our Partners back to Orlando and providing the best DocuWare training that they won’t be able to get anywhere elsewhere. Get an exclusive first-look at our new product developments and latest customer insights” said DocuWare President, Thomas Schneck. “We can’t wait to catch up with the Partners who return every year and are eager to meet our newest Partners as well.” The
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56 Words and Phrases That Make Prospects Want to Buy
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If you've been in sales or marketing for any amount of time, you've likely heard the phrase "Sell the sizzle, not the steak." But what does it really mean? Here's an example of selling the steak vs. the sizzle: Steak : "This is a gadget. It contains feature X and feature Y. It is A by B square feet, and comes in five colors." Sizzle : "Want more revenue, increased customer satisfaction, and easier transactions? This gadget can help you achieve all three of these goals." Which sales rep would
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Industrial IoT Solutions Firm, Virtulytix Launches From Lexington, Kentucky
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technology industry with key management roles at QMS, Toshiba, Apple Computer, Avnet, and IO Datacenters. Mario leads the consulting practice for Virtulytix where he applies his deep insight in customer experience and marketing to helping clients address their specific transformational and management challenges. Ron Iversen, VP Market Intelligence Services , rounds out the management team, another 30+ year executive, brings exceptionally strong depth in the imaging industry in addition to deep
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Seat Based Billing Is Here To Stay. Why Ignoring It Could Be Disastrous.
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Seat Based Billing Is Here To Stay. Why Ignoring It Could Be Disastrous. By James Hills, Aug 22, 2017 10:36:21 AM Seat Based Billing is here to stay. How do I know? It’s because it’s all our customers and prospects want to talk about. It has become the number one topic my sales guys end up talking about, so we go with the flow and use it to open doors, and boy oh boy, does it ever do that. The reason? There are two like it or not facts that are affecting every single office equipment dealer in
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Using Cloud Office Automation to Align Business and IT
Thomas Schneck (Guest) ·
Cloud office automation is the core building block for both departmental process improvement initiatives and for broader, organization-wide transformation. Without automation of core office processes, most digital transformation efforts rest on a foundation of sand. Of course, an employee’s view of office automation varies depending on their role. Organizations need to incorporate these different perspectives in their change management strategies when “selling” a new enterprise software
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Mutoh America, Inc. Wins Four 2017 SGIA Product of the Year Awards
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Mutoh ValueJet 626UF, 1638UH and 1638X take home the honors NEW ORLEANS - Mutoh America, Inc., an industry leader in wide-format printers, was recently honored with the 2017 Specialty Graphic Imaging Association's (SGIA) Product of the Year award for the ValueJet 1638X - 64 inch printer in the Solvent or Latex Ink Under 80"category, the ValueJet 626UF UV-LED printer in the Small Flatbedcategory and the ValueJet 1638UH - 64" UV-LED hybrid printer in both the Flatbed/Hybrid Under $100k and Roll
Lead for 4 Digital Copiers
see attached documents
Lead for Color Wide Format Plotter
see attached file
Lead for multiple copiers
see attached file
Lead for IT Services
See attached file
Lead for Large Fleet of 50 plus Copiers
see attached files
Yiddish Words Belong In Sales... Oy Vey They Do!
"The heaviest thing in the world is an empty pocket."
Yiddish Proverb
Let's rephrase this a bit for the sales community...
The heaviest burden a sales rep can carry is an empty pipeline.
Indulge me for a moment, as I go on Yiddish rant!
Get off your Tuches (Butt), prospecting is 100% nonnegotiable!
Failing to prospect, and over time you will have Bupkes (zero, nothing) at the end of the month. How does that one feel?
Seasoned, highly tenured salespeople with inflated egos who feel they don't need to prospect are Shmendriks (idiots).
To each one of you in sales... stop the kvetching (complaining), stop pointing fingers and making excuses, take personal ownershipwhen it comes to prospecting for new sales opportunities.
I love my heritage. From my great-grandparents who came to the United States in the early 1900's to my grandparents and through to my parents, a series of life-long lessons were instilled or should I say overly reinforced in me.
We all can learn from our heritage, the stories and the life-lessons.
Through a bit of humor, bits of philosophy and quotes from some of the great ones, my hope is that this gives all of you something to think about.
SUCCESS IN SALES STARTS WITH HONESTY AND INTEGRITY
"As rare as honesty is, integrity is even more difficult to find.”
Rabbi Dr. Tzvi Hersh Weinreb
Together, let's explore the following passage from Stephen Covey’s, The 7 Habits of Highly Effective People:
“Integrity includes but goes beyond honesty. Honesty is … conforming our words to reality. Integrity is conforming reality to our words — in other words, keeping promises and fulfilling expectations. This requires an integrated character, a oneness, primarily with self but also with life.”
Let's stop right here for a moment and reflect...
If you struggle to become honest with yourself and carry yourself with integrity, then how do believe your clients and future clients will perceive you?
Today, how rare has honesty and integrity become?
It is concerning, sad and disheartening that year over year, salespeople rank near the bottom when it comes to trust. And whose fault is it?
Allow me to take you back to the ancient Greeks, and the philosopher Diogenes.
Diogenes was a Greek Cynic philosopher, who was best known for holding a lantern (or candle) to the faces of the citizens of Athens claiming he was searching for an honest man.
By holding a literal light up to Athenian faces in broad daylight, he forced them to recognize their participation in practices that prevented them from living truthfully.
He rejected the concept of "manners" as a lie and always advocated complete truthfulness under any circumstance.
Isn't this interesting...
Imagine your clients or future clients shining a flashlight in your eye forcing you to recognize the truths or lack thereof in your conversations?
Of course, this is far-fetched, however; what do you believe is going on inside their heads?
Let's flip back to my heritage, as I quote, Rabbi Dr. Tzvi Hersh Weinreb,
"For Judaism, truth, emet, is more than just a virtue. It is one of the three fundamental principles, along with justice and peace, upon which the world stands. In the words of the Talmud, “The signature of the Holy one, blessed be He, is truth.”
And folks this is how I was raised. To tell the truth was a fundamental principle in our household. It was valued!
WE ARE PRODUCTS OF HOW WE WERE RAISED
Salespeople are products of the environments they were raised in
My father was an Aeronautical Engineer, Rocket Scientist, as a civil service employee for the U.S. Air Force.
One of the first questions I was asked when he got home from work, "So, tell me and be honest, did you complete your homework?"
Being raised with an 'Ivy League' educated father was pressure all by itself. That single question became the measuring stick throughout my early years.
What I took into my sales career was honesty and integrity. I believe it got me to where I am today. There is no greater temptation to cut corners than in sales, especially where one can earn massive amount of commissions.
Sales professionals overcome this great temptation, as they rise to the occasion with high levels of character, one in which others revere. Your clients and future clients will soon covet what you have to offer.
When you are honest, your business grows.
SUCCESS ALSO INCLUDES BEING HUMBLE, ACCEPTING AND ENCOURAGING CRITIQUE
"The way of fools seems right to them, but the wise listen to advice."
Proverbs 12:15
In my younger days, I ate a tremendous amount of humble pie. I had to learn how to accept and deal with critique, as school wasn't my favorite past time.
I had to learn how to ask the wise for help.
Question for all of you... What prevents you from asking the wise for help? Sage wisdom and advice is priceless.
I'm a firm believer that pride, ego and fear get in our way of success. We're human, we all make mistakes, and we are all not perfect.
Never think you're always right. Accept and encourage critique, feedback and help - especially from those more experienced than you.
Some of my best sales ideas have come from my clients, centers of influence and my mentors. I realized there was a wealth of information sitting right in front of me.
Unfortunately, I see many in sales who struggle with listening. I mean REALLY listening to their clients or even asking for help.
What a monumental and catastrophic mistake.
Be humble, be genuine, act on suggestions, and accept critique, as you can greatly improve your sales career.
Sales professionals accept critique, sales reps take it personal.
SALES REPS AND YIDDISH WORDS
The Yiddish language is a fabulous source of rich expressions, especially terms of endearment, complaints and insults. Or at least it was at my grandparents' house, especially at Saturday brunch.
Some of you might be saying to yourself, "What is Yiddish?"
Literally speaking, Yiddish means “Jewish.” Linguistically, it refers to the language spoken by Ashkenazi Jews. These were Jews from Central and Eastern Europe, and their descendants.
Though its basic vocabulary and grammar are derived from medieval West German, Yiddish integrates many languages including German, Hebrew, Aramaic and various Slavic and Romance languages.
So..... Are you ready to get this Yiddish party started?
Far gelt bakumt men alts, nor keyn sechel nit. Translated... Money buys everything except common sense. Trust me on this one, if a sales rep could finance common sense they would, oy to they vey!
KIBBITZ - translated means to stand around talking and making wisecracks, and it can also mean to give someone advice and commentary when they are trying to work.
Whether in the past or present, walk into a sales bullpen from 7:45 AM to 9:00 AM on any given day and listen to all the sales reps discuss non work related chitter chatter. "Hey Bob, did you catch the football scores from the past weekend?", "Saw a great movie last night, you ought to check it out." Small talk amongst team members is healthy but get to work and stop the kibbitzing!
You've just lost an hour of productive work time. Sales professionals protect their time and pay attention to what's important... growing their business and taking care of their clients.
SCHMOOZE - translated means to chat.
Listening to a sales rep schmooze a client that they haven't seen for quite some time is fascinating. You wouldn't have to schmooze if you made a conscious effort to maintain a healthy, proactive and intentional business relationship. This is what sales professionals do best!
TCHATCHKE - translated means trinket or knick-knack.
All the company branded USB devices, calendars, pens and notepads... stop it as your clients have enough of your Tchatchke's!
Sales professionals consistently educate, engage and excite their clients by building rock solid relationships. It is not based gifting based but what they bring to the business table which is themselves.
SCHLEP - translated means to travel from one place to another when one would prefer not to or an annoyingly long journey.
“I had to schlep through traffic for over two hours for a meeting and it lasted only 15 minutes, OY VEY!” Suck it up sales reps as this stuff happens. A true sales professional will find a positive outcome in those precious 15 minutes.
NUDNIK - translated means a person who is a bore or nuisance.
Sales reps who consistently bring zero value, take their clients for granted but expect them to continue to do business with them are nudniks.
Do not allow your clients to view you as a nudnik, a pain in the ass, nagger, and nuisance!
SPIEL - translated means to give a long-winded speech about why people should do something.
When you meet with a new prospect, they don't want to hear your spiel... In other words, a long-winded sales presentation around how great you are, how great your company is, how great your products are, and all the promises I know you'll break.
Make it about them! Share with them how much you know about their business, why you and how much you care about them.
SAGE ADVICE FROM MY ZAYDE (GRANDPA)
My grandpa was a self-educated man. He had to drop out of school before the age of 10 to help support his family. His first job was working in the tobacco fields in Mississippi in the 1920's.
He always stressed to me you must have "Chutzpah" to succeed out in the real world.
My grandpa faced a ton of fears at a very early age, as do I and as do you. He would always tell me... "Each time you face your fears, you make a deposit into your chutzpah account."
The battles in life whether won or lost produce more chutzpah. Think about how this can play out for you in your sales career.
Chutzpah seasoned with charm translates as enthusiasm.
Charm strengthened by chutzpah reminds your clients and future clients you have a respectable, professional purpose.
Loaded with both, you can win and sell with confidence.
To quote Rabbi Tzvi Freeman,
"You have to recognize the world is not about you. There is some purpose, something that you and only you are going to have to get done. So chutzpah is the attitude where you say, ‘Nothing is going to stop me from making that happen.’"
Call it moxie, courage, guts, or chutzpah. Call it what you will. You better use it to make it happen, to stand out from all the other sales reps who all walk, talk and look the same.
Chutzpah just another way of saying no guts, no glory in sales.
I encourage you, give chutzpah a try. Chances are that your real clients and future clients will find it to be a refreshing change.
Thank you so much for going on this Yiddish journey with me.
Would you like to increase your sales success and fulfillment?
This was my goal when recording all-new materials for the new Selling from the Heart Masterclass, to increasing your sales success and fulfillment in your business.
If you enjoyed the Selling from the Heart book, you’re going to love this masterclass! It takes the tools given to the next level.
Have yet to read Selling from the Heart? No worries, you will receive an audio version as a part of the Masterclass. As an option you can get a free signed copy of Selling from the Heart (just pay for shipping and handling).
You can get your copy here - https://www.sellingfromtheheart.net/book
Together, we will go on a journey where we’ll dive into how to apply the ideas in the book to help you achieve even greater sales success.
With each of the 10 sessions, you’ll receive questions that will help you increase your sales in a way that also makes selling more enjoyable and fulfilling.
This masterclass is configured with you in mind where you can complete the course in chunks from any mobile device, iPad or computer, based on your availability.
You’ll also discover fun bonus materials throughout the course.
Better Call Art "Top 50 Copiers of All Time with John Anderson"
Johns tells us about his favorite Ricoh print device along with chatting about net new business