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Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.
What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.
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“The only way a relationship will last is if you see your relationship as a place that you go to give, and not a place that you go to take.”
Tony Robbins
According to Wharton Professor Adam Grant in his book Give and Take, there are three types of people in the world when it comes to reciprocity styles: givers, takers, and matchers.
Grant’s perspective,
"In a world where we often work in teams and provide services to others, we should strive to adopt a giver mentality. Givers are more successful because they establish reputations and relationships that enhance their success over the long term."
Can a giving mindset in a sales world riddled with unscrupulous, fake, and disingenuous people be the answer?
A Giver is always trying to figure out what they can do for others. “How can I be of help?”
A Taker is always trying to figure out how to gain something from the situation.
Therefore, could a giving mindset become the answer to healthy long term client relationships? I believe so.
Are your client relationships healthy?
There is interesting data from the field of social psychology that demonstrates leaders who prioritize relationships with their employees and lead from a place of positivity and kindness simply do better.
Could simple and random acts of kindness have the ability to brighten your clients' day.
Leaders who are values-driven, transparent, compassionate, humane, and who recognize people as unique individuals, have a team that performs better. They are more engaged, less likely to leave, and more loyal.
Companies that are run by these leaders benefit from higher client satisfaction, a better bottom line, more profits, and create long term sales sustainability.
My question to all sales leaders out there... What type of a relationship do you have with your salespeople?
They way sales leaders interact or not interact with their sales teams' will have an adverse and direct effect on the relationships they foster with their clients.
Healthy relationships involve trust, honesty, respect and open communication.
Reflect upon the words, trust, honesty, respect and open communication, now ask yourself... would my clients use those words about me when describing our relationship?
According to global management consulting firm Bain & Company,
"A 5% increase in customer retention can produce more than a 25% increase in profits."
So, if you want to build a long-lasting sales career that stands the test of time, you must focus on building authentic and meaningful relationships with your clients.
Like any relationship, if you want your relationships with clients to thrive, you need to put in the time, work and effort. But what does that look like?
I love this quote by Jesse Metcalfe,
"There's no perfect relationship. All relationships are work. If you put in the work, you'll reap the rewards."
If you want your client relationships to succeed, you must be prepared to do the work!
All client relationships require work, attention, patience (tons of it) and open mindedness.
Are you willing to do the work?
Here are a few areas you can work on to build upon, strengthen and sustain your client relationships.
If you're looking to increase your sales and create sales sustainability, then I encourage you to capture the hearts and minds of your clients.
"People don’t care what you know until they know that you care."
Theodore Roosevelt
In a sales world which is sorely lacking trust and credibility, I would like for all of you to think about your clients, what could be running through their minds, "Can I trust you?", "Are you trustworthy?" or "Can I open up to you?".
Hear me out on this one... lack of trust no repeatable sales! Deliver on the promises you've made. No excuses and no lip service... just care. Do what you say you're going to do.
How do you feel when someone breaks a promise to you? Now go ahead and place yourself in your client's shoes... How do you think they feel?
What do you think starts to happen to the relationship?
Keep your word. Don't ever waiver from it. Care enough about yourself and commit to doing what you say you're going to do.
"Mean What You Say, Do What You Say"
"From caring comes courage."
Lao Tzu
Do you have the courage to start caring for your clients? I mean really start caring about your clients.
What if you stopped caring for your spouse, your significant other or for that manner, your friends; what would happen to those relationships? It would be a gut punch of reality and rightfully so.
Therefore, caring is deeply rooted in fulfilling relationships. We're humans and we all crave a sense of belonging.
What ties your client relationships together?
What keeps them from drafting apart?
What is the sustainability glue?
Year after year, the nursing profession ranks at the top of the trust meter.
Why is this? They lead with empathy and they truly care about their patients.
Digging a bit into the Nursing profession, I came across the concept Intentional Caring.
Intentional caring was coined by Jean Watson. She is an American nurse theorist and nursing professor who is best known for her theory of human caring. She is also the founder of the Watson Caring Science Institute.
The nursing profession has embraced the theory of Jean Watson’s Caring Science. Caring Science is about embracing the positive energy that flows from an integrated mind, body and spirit and is mutually rewarding to both the patient and the nurse.
She believes nurses are optimally positioned to be the heart of healing. By actively engaging in caring through authentic presence and intentionality, nurses are equipped to be able to optimize their patient’s ability to heal from within.
Could intentional caring be the difference in building or not building genuine client relationships?
Could intentional caring be the essence of sales?
Could this create the healthy foundation for long term sales sustainability?
Imagine for a moment how intentional caring could play out with your clients...
Caring is a day-to-day and moment-by-moment opportunity to create a long-lasting intimate and joy filled relationship with your clients.
I see a direct correlation between what it takes to grow a beautiful garden and what it takes to build trusting, sustainable relationships with your clients.
Growing a relationship garden with your clients involves the commitment of a shared vision, deep respect, ongoing mutual effort, and patience.
The loyalty and trust you build with your clients will continue to reward you in unexpected ways, if you fertilize your relationship garden.
“A garden requires patient labor attention. Plants do not grow merely to satisfy ambitions or to fulfill good intentions. They thrive because someone expended effort on them.”
Liberty Hyde Bailey
Remember... the more you invest in your client relationships, the more you can collect from your client relationships.
Would you like to increase your sales success and fulfillment?
This was my goal when recording all-new materials for the new Selling from the Heart Masterclass, to increasing your sales success and fulfillment in your business.
If you enjoyed the Selling from the Heart book, you’re going to love this masterclass! It takes the tools given to the next level.
Have yet to read Selling from the Heart? No worries, you will receive an audio version as a part of the Masterclass. As an option you can get a free signed copy of Selling from the Heart (just pay for shipping and handling).
You can get your copy here - https://www.sellingfromtheheart.net/book
Together, we will go on a journey where we’ll dive into how to apply the ideas in the book to help you achieve even greater sales success.
With each of the 10 sessions, you’ll receive questions that will help you increase your sales in a way that also makes selling more enjoyable and fulfilling.
This masterclass is configured with you in mind where you can complete the course in chunks from any mobile device, iPad or computer, based on your availability.
You’ll also discover fun bonus materials throughout the course.
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"Rumors have been rampant the past few months of huge financial losses coming from the Direct Channel, along with Dealers up in arms about the Direct Channel selling boxes below Dealer Cost. Couple this with recent surveys sent to Dealer Salespeople asking about the downward sales of Segment One machines, and they just don't get it yet, A3 vs A4 machines"
I'm looking for help, I need to reach out to KM, Toshiba and HP principals. I'm willing to offer free Premium/VIP memberships for the team along with some other stuff. Please contact me for details apost@p4photel.com
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I'm looking for help, I need to reach out to KM, Toshiba and HP principals. I'm willing to offer free Premium/VIP memberships for the team along with some other stuff. Please contact me for details apost@p4photel.com
Interesting in Sponsoring this series? reach out apost@p4photel.com
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-=Stay Safe=-
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Just about a week ago I was able to visit a client with an existing KIP 3000 multi-functional wide format device with hopes of providing a new Ricoh MP W6700SP. Seems the KIP 3000 had received quite a workout over the years and was closing in the end of it's useful life. After spending about fifteen minutes with the device and the operator... click here for the link below
I'm looking for help, I need to reach out to KM, Toshiba and HP principals. I'm willing to offer free Premium/VIP memberships for the team along with some other stuff. Please contact me for details apost@p4photel.com
-=Good Selling=
Public housing assistance tenants fear eviction, compromised bank accounts after cyber attack.....Tenants and landlords fear IHA hack by cyber thieves will have their personal information stolen. Getting no answers from Indianapolis Housing ...
Solana DeFi Trading Platform Mango Markets Loses $100M in Hack - Decrypt..The latest attack, still under investigation, comes less than a week after BNB Chain lost $100 million in a separate DeFi hack.
Overwatch 2 Victory Screen Shows Soldier Interrupting Sombra Hack - Game Rant...A new bug in Overwatch 2 seemingly reverses the popular Sombra Hacking Play of the Game cinematic, where this time, Soldier: 76 takes over.
Hacking Developers With A Cat Feeder: Who's A Good Kitty? | Hackaday...Hacking Developers With A Cat Feeder: Who's A Good Kitty? ... Most of us probably know the drudgery of getting through some coding work, with just ...
North Korea Uses Crypto Hack Funds to Develop Nuclear Weapons - BeInCrypto...North Korea seems to be using hacked funds to finance their new nuclear adventures. This is according to an investigation involving the U.S..
Otherside Metaverse Twitter account Hacked!! - The Crypto Times....The Twitter account of Otherside metaverse seems to be hacked by an unknown entity as it is showing unusual activity. At the time of writing this, ...
Crypto Platform Mango Hit by Latest Hack in Digital-Asset Sector - Bloomberg.com...Incident comes just days after $100 million Binance Coin hack. Mango disables deposits, takes steps to freeze funds in flight.
-=Stay Safe=-
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A quick couple minutes with Harold and Toshiba America Business Solutions
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