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July 2024

Today's Hacked!

Hacked!

7/31/2024

Sponsored by

Recent Hacking Incidents and Cybersecurity Concerns

Law Enforcement and Public Safety

Bank accounts for at least 2 Columbus officers hacked as city deals with ransomware attack Amid a citywide ransomware attack, the bank accounts of at least two officers from the Columbus Division of Police were hacked. Sources report that the city is grappling with the broader implications of the cyberattack, which has compromised personal financial security.

Technology and Business

Microsoft down: Outage was caused by cyber attack, company says Microsoft confirmed that a cyber attack was responsible for a recent outage, which disrupted access to several apps and features. The company's efforts to mitigate the attack inadvertently exacerbated the situation, leading to extended downtime.

Hottest selling product on the darknet: Hacked GenAI accounts Stolen credentials for Generative AI platforms like ChatGPT and Quillbot have become a hot commodity on the darknet. These hacked accounts provide unauthorized access to restricted data, posing significant security risks for GenAI providers and their users.

Ransomware Group Claim They've Stolen 200GB Worth Of Player Data From Epic Games -The Mogilevich Group claims to have hacked Epic Games, stealing approximately 200GB of player data. The breach underscores the persistent threat of ransomware attacks on major gaming companies and the importance of robust cybersecurity measures.

Social Media and Celebrities

Chief Keef Claims X/Twitter Account Was “Hacked” After Posting Donald Trump Endorsement - Chief Keef announced on Instagram that his X (formerly Twitter) account was hacked after a controversial endorsement of Donald Trump was posted. The Chicago rapper assured fans that the message was not from him, attributing it to unauthorized access.

Healthcare

North Korean hacker indicted for 2022 hospital cyberattacks - A North Korean hacker has been indicted for orchestrating cyberattacks on U.S. hospitals in 2022. The hacker targeted healthcare facilities, compromising their networks and endangering patient data and hospital operations.

University of Minnesota investigating a data breach, notified law enforcement - The University of Minnesota is investigating a data breach involving information from 2021 and earlier. University officials have notified law enforcement, though the full extent of the breach remains unclear.

Crime and Public Incidents

Man used TikTok hack in Walmart theft spree, police say A man in Newnan, Georgia, allegedly used a hack learned on TikTok to steal thousands of dollars from Walmart. Surveillance footage from the store captured the suspect's actions, leading to an ongoing police investigation.

Cyber Crime: Phone Hacked, Rs 18.30 Lakh Stolen from Bank Accounts - Cybercriminals hacked the phone of a 56-year-old man, stealing over Rs 18.30 lakh from his bank accounts. The incident highlights the growing threat of mobile phone hacking and the significant financial losses it can cause.

-=Stay Safe-=

"Breaking the Fax Habit: DHHS Penalties Propel Healthcare into the Digital Age"

On July 1, 2024, the U.S. Department of Health and Human Services (DHHS) released a final rule that outlines new penalties for practices that obstruct, prevent, or significantly discourage the access, exchange, or use of electronic health information (EHI). These penalties, which aim to enforce the interoperability of health information, are designed to ensure that Protected Health Information (PHI) is shared in a digital and interoperable format. The new regulations represent a significant push towards enhancing the efficiency and transparency of healthcare data exchange in the United States.

The emphasis on interoperability is not new. However, these new penalties underscore the federal government's commitment to breaking down barriers that hinder the seamless flow of health information. The ultimate goal is to improve patient care, reduce costs, and enhance the overall healthcare experience by making health data more accessible and usable across different platforms and entities.

The Nature of the Penalties

The final rule introduces a series of "disincentives" targeting different healthcare entities that fail to comply with the requirements. These disincentives are substantial and designed to encourage compliance by making non-compliance financially untenable.

  1. Hospitals and the Medicare Promoting Interoperability Program (MPIP): Hospitals that fail to meet the interoperability standards could face a reduction in their MPIP payments by 1%. The MPIP is crucial for hospitals as it rewards them for adopting and using certified electronic health record technology to improve patient care. A reduction in these payments can have a significant financial impact on hospitals, which often rely on these incentives to fund their technology and process improvements.

  2. Clinicians and the Merit-based Incentive Payment System (MIPS): For clinicians and group practices, the penalties are tied to their performance scores under the MIPS. Specifically, they could receive a zero score in the interoperability category of MIPS, which would subsequently reduce their overall MIPS payments. MIPS scores affect how much clinicians are reimbursed by Medicare, and a zero score in any category can considerably decrease their revenue.

  3. Accountable Care Organizations (ACOs): ACO participants could face even more severe consequences. Those who fail to comply with the new interoperability requirements may be barred for one year from participating in the Medicare Shared Savings Program (MSSP). The MSSP allows ACOs to share in the savings they generate for Medicare by providing high-quality, cost-efficient care. Being excluded from this program can result in a significant loss of revenue for ACOs, making compliance essential.

Implications for Fax Communications

These new penalties have direct implications for the use of fax communications in healthcare. Traditionally, fax machines have been widely used to share PHI due to their simplicity and perceived security. However, fax machines do not support the digital and interoperable exchange of information that the DHHS is now mandating.

Healthcare providers will need to transition from fax-based communication to more modern, digital methods. Electronic Health Record (EHR) systems, health information exchanges (HIEs), and other digital platforms that support interoperability will become essential tools. These systems not only comply with the new regulations but also offer benefits such as improved accuracy, faster information exchange, and enhanced patient care coordination.

Surfing the Interoperability Surge

The DHHS's new rule and associated penalties mark a pivotal shift towards the digital and interoperable exchange of health information. Healthcare providers must adapt to these changes by abandoning outdated methods like fax communications and embracing modern digital solutions. While the penalties for non-compliance are steep, the potential benefits in terms of improved patient care and operational efficiency are significant. The healthcare industry is on the brink of a new era of connectivity and transparency, driven by these federal mandates.

-=Good Selling=-

AI & MFD University "Glossary of Terms" Part One

In just a few years, all copiers (a.k.a. multi-functional devices or MFDs) will be rocking AI tech. Whether it's embedded in the copier or available through apps that connect to AI in the cloud, this is the future we're heading towards.

AI-powered MFDs are going to be the next big thing, making it possible to upgrade almost every copier that doesn’t have AI yet.

Just like we had to get used to digital copiers in the 90s, we now need to level up our skills and knowledge about AI. To kick things off, here’s a glossary to help us all get up to speed in this ever-evolving field.

Each month I'll try to post something in reference to how AI and copiers can help our clients workflows.

For Starters I thought it would be good to review

Artificial Intelligence Terms



Artificial Intelligence (AI) refers to the simulation of human intelligence in machines. These machines are programmed to think, learn, and problem-solve in ways that mimic human cognitive functions. AI applications include things like speech recognition, decision-making, language translation, and autonomous driving.

AI ethics refers to the principles and guidelines that govern the development and use of artificial intelligence to ensure it is fair, transparent, and beneficial. It addresses concerns like bias, privacy, accountability, and the impact of AI on society. The goal is to create AI systems that are ethical, responsible, and align with human values.

AI algorithm is a set of rules or instructions designed for machines to follow in order to solve problems, make decisions, or perform tasks. These algorithms enable computers to learn from data, recognize patterns, and improve their performance over time without being explicitly programmed for specific tasks. Examples include decision trees, neural networks, and genetic algorithms.

Application Programming Interface (API) is a set of rules and protocols that allows different software applications to communicate with each other. APIs enable developers to access the functionality of other software or services, such as databases, web services, or operating systems, without having to understand the internal workings of those systems. This facilitates the integration and interaction of different software components, making it easier to build and connect applications.

Big data refers to extremely large and complex datasets that are difficult to process and analyze using traditional data-processing tools. These datasets come from various sources like social media, sensors, and transactions, and they require advanced technologies and techniques, such as machine learning and data mining, to extract valuable insights and make informed decisions.

More to come next week

-=Good Selling=-

Today's Hacked!

Hacked!

7/30/2024

Sponsored by

Recent Hacking Incidents and Cybersecurity Concerns

Something new this week for everyone

Government and Public Sector

Online security lapses led to data of 40m UK voters being hacked, says ICO The UK's Electoral Commission was reprimanded by the Information Commissioner's Office (ICO) for failing to update its security measures, which led to the hacking of personal data of 40 million voters in August 2021. The watchdog's criticism highlights the need for timely security updates to prevent such breaches.

Electoral Commission reprimanded over cyber security failings after major hack The Electoral Commission faced criticism for its cyber security shortcomings following a significant hack that exposed the details of around 40 million voters. The reprimand underscores the necessity for robust cyber defenses to protect sensitive electoral data.

Washington Post CEO accused in court of deceiving police about U.K. hacking scandal The Murdochs have paid over $1.5 billion to settle numerous lawsuits stemming from a phone hacking scandal. In a new development, the CEO of the Washington Post has been accused in court of misleading police regarding the extent of the hacking activities in the UK.

Probe launched into Machado's alleged involvement in system hacking - MercoPress An investigation has been initiated into claims that Machado was involved in hacking the National Electoral Council's data transmission system from North Macedonia during recent elections. This probe aims to uncover the extent of the alleged interference in the electoral process.

Education and Public Institutions

New Jersey City University hacked by ransomware group demanding $700K New Jersey City University fell victim to a ransomware attack by the Rhysida Ransomware Group, which demanded $700,000 for the release of the institution's data. Cybersecurity firm Hack Manac reported the incident, highlighting the ongoing threat of ransomware attacks on educational institutions.

Cybersecurity

Pro-Ukrainian hackers claim attack on Russian cyber company - The Cyber Anarchy Squad, a pro-Ukrainian hacker group, claimed responsibility for hacking the Russian information security firm Avanpost. The group leaked a trove of data, marking another instance of cyber warfare amidst geopolitical tensions.

L.A. Superior Courts' Hacked Computer Systems Fully Restored - After a ransomware attack caused a one-day disruption, the Los Angeles County Superior Court system has fully restored its computer operations. The swift recovery underscores the resilience of the court's IT infrastructure in the face of cyber threats.

Change Healthcare begins the process of notifying victims of February hack - US healthcare organization Change Healthcare is notifying victims of an ALPHV ransomware attack that occurred in February, affecting millions and causing nearly a billion in damages. The notification process aims to inform those impacted and mitigate further risks.

Curbing liabilities for hacked health systems - State lawmakers are considering measures to limit the liabilities of healthcare organizations facing data breaches. The legislation aims to balance the need for strong cybersecurity with protecting healthcare providers from excessive legal and financial repercussions.

Technology and Business

Story Preview: Killeen family disturbed after Ring camera gets hacked, hacker talks to son A family in Killeen was shocked when a hacker gained access to their Ring indoor camera system and spoke to their child. This incident raises concerns about the security of home surveillance devices and the privacy of their users.

Hollywood Hacked! Disney Data Breach Has Celebs Freaking Out A data breach at Disney has caused alarm among celebrities whose personal information was compromised. This incident is reminiscent of the Sony Pictures hack from a decade ago, highlighting the persistent vulnerabilities in the entertainment industry's cybersecurity measures.

Crypto sleuth investigates suspect in Sydney Sweeney's hack Crypto investigator ZachXBT is looking into the recent hack of Sydney Sweeney's X account, potentially linked to a convicted UK hacker. The investigation aims to uncover the perpetrator and address the security weaknesses exploited in the attack.

Ticketmaster Hacked – What Victims of Data Breach Should Know Ticketmaster's database was compromised by a third-party hacking group, affecting numerous users. Victims of the data breach are being informed of the incident, and Ticketmaster is implementing measures to resolve the security lapse and prevent future occurrences.

Hospitality and Leisure

Data potentially hacked over six month period at Equinox Resort The Equinox Golf Resort & Spa in Manchester Village may have experienced a data breach affecting customer information from December 2015 to May 2016. The potential hack has prompted an investigation into the resort's data security practices.

Columbia Gorge Humane Society social media hacked The Columbia Gorge Humane Society's social media accounts were hacked, leaving the organization unable to communicate with its followers. The hack has paralyzed their online presence, and efforts are underway to regain control and secure their accounts.

-=Stay Safe=-

Today's Hacked

7/29/2024

Sponsored by

Recent Hacking Incidents and Cybersecurity Concerns

Something new this week for everyone

Entertainment

Javed Akhtar Says His X Account 'Hacked', Post On Olympics 'Not By Me' - NDTV Noted lyricist and screenwriter Javed Akhtar revealed that his X account was hacked after an unusual post about the Indian team at the Olympics appeared. Akhtar clarified that the "totally harmless" message was not authored by him and that he is addressing the security breach with the platform's authorities.

'Indian team for Olympics': Javed Akhtar's X Account Hacked; Netizens Roast the Lyricist - Times of India After Javed Akhtar's X account was hacked, resulting in a post about the Indian Olympics team, netizens responded with humor and criticism. Akhtar clarified that he was not responsible for the post, and efforts are underway to secure his account.

The Hacked Parade: My Chemical Romance explains weird Facebook posts - 105.7 The Point Rock band My Chemical Romance took to Instagram to address their fans regarding unusual posts on their Facebook page, explaining that their account had been hacked. They urged fans not to believe the misleading posts and are working to regain control of their social media presence.

Britney Spears Not Selling Thousand Oaks Home Despite Listing, MLS Hack to Blame - TMZ Despite public listings suggesting otherwise, Britney Spears is not selling her Thousand Oaks home. The confusion arose from a hacked MLS listing, and Spears clarified that her property is not on the market, urging fans to disregard the erroneous information.

Snoop in Paris: Can he hack it as an Olympic sportscaster? - NBC Olympics Snoop Dogg, adopting his "Tony Lisa" persona, entertained viewers by co-commentating highlights from the Paris Olympics alongside Mike Tirico. His unique and humorous take on the events showcased his versatility and potential as a sportscaster, blending entertainment with sports coverage.

Cybersecurity

WazirX hacked: North Korean hackers behind $235 million theft from Indian investors, report reveals - Business Today Indian cryptocurrency exchange WazirX experienced a significant hack attributed to North Korean cyber group Lazarus, resulting in a loss of $235 million. The breach has raised concerns over the security measures of cryptocurrency platforms and the increasing sophistication of international cybercriminals.

Distress call: Hacked WazirX dials Binance for lifeline - Moneycontrol In the wake of a major security breach, WazirX reached out to Binance for support, as the latter held significant WRX tokens. This call for assistance highlights the interconnected nature of cryptocurrency exchanges and the impact of hacks on their operations.

Curbing liabilities for hacked health systems - POLITICO State lawmakers are taking steps to limit the liabilities of healthcare organizations facing data breaches. This move aims to address the growing number of class-action lawsuits following cyberattacks on health systems, balancing the need for security with protecting healthcare providers from excessive legal repercussions.

Lawmakers look to curb liabilities for hacked health systems - Becker's Hospital Review Lawmakers are proposing measures to limit the liabilities of healthcare organizations experiencing data breaches. This legislative effort aims to protect these institutions from overwhelming legal challenges while encouraging better cybersecurity practices.

Spyware Provider for Windows, Mac & Android Hacked, Sensitive Data Exposed - Cyber Security News A Minnesota-based spyware provider suffered a data breach, compromising sensitive information from over 10,000 devices since 2013. The hack exposed the extent of the provider's surveillance operations and highlighted vulnerabilities in spyware technology.

Murdoch Papers Agree to Search for Evidence in Harry, Others' Phone-Hacking Cases - USNews.com News Group Newspapers, facing allegations of phone-hacking involving prominent figures like Prince Harry, agreed to search for evidence in these cases. This development is part of ongoing legal battles over privacy violations by the now-defunct News of the World and its parent company.

North Korean hospital hacker indicted in the US - HealthExec A North Korean national has been indicted in the US for leading ransomware attacks against hospitals. This indictment underscores the global threat posed by state-sponsored cybercriminals targeting critical infrastructure and healthcare systems.

Real Estate and Home Management

These homeowners are 'hacking' their pools and lawns to earn extra cash | CNN Business Homeowners like Alexis Hammond are monetizing their properties by renting out spaces such as pools and lawns through platforms like Peerspace. This trend allows property owners to generate additional income by offering their amenities for short-term use, often catering to events or casual gatherings.

Dispersed camping: Travel hacking for outdoor enthusiasts | Adventure | Santa Fe New Mexican Outdoor enthusiasts are turning to dispersed camping as a cost-effective and adventurous travel option. This form of camping involves staying in designated areas on public lands without traditional amenities, offering a more rugged and intimate experience with nature.

-=Stay Safe=-

MSP & MSSP & IT Industry Notes for 7/29/2024

Sponsored by

July 29th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

BRITECITY Expands IT Managed Services for Businesses in Orange County

  • BRITECITY now offers specialized IT services for small businesses throughout Orange County, focusing on Managed IT Service
  • Services include Managed IT, IT Help Desk, Cybersecurity, Security Awareness Training, and 24/7 Support, all customized for small businesses
  • Month-to-month agreements with no hidden fees, allowing clients to cancel anytime, emphasizing customer satisfaction
  • Covers infrastructure security, technical issue resolution, cybersecurity, employee training, and 24/7 support

Liongard CEO: 'We're Teaching MSPs To Become Managed Attack Surface Solution Providers'

  • Reported on TheChannelCO
  • unveils its new innovation road map and enhanced attack surface management platform at RoarCon in Dallas
  • CEO Michelle Accardi focuses on training MSPs to monetize managed attack surface capabilities and become trusted advisors
  • Automates IT asset inventory, tracks changes, and maps vulnerabilities to a cyber risk dashboard, enhancing service offerings and security
  • Provides details on multifactor authentication enforcement to help MSPs mitigate authentication risks
  • Highlights resiliency, orchestration, automation, and remediation to proactively enhance cyber resiliency and threat response

Managed Services Summit returns to London | IT Europa

  • annual Managed Services Summit will take place on Wednesday, September 11, 2024, in London
  • Features 32 industry-leading speakers, including keynote Derek Redmond, and channel influencers Paul Green, Ian Luckett, and Michelle Coombs
  • Addresses trends, customer requirements, and strategies for creating value through managed services, targeting senior decision-makers in the ICT channel

Entara Named to Prestigious MES Midmarket 100

  • named to 2024 MES Midmarket 100 list by MES Computing for the third consecutive year
  • Honors top vendors supporting midmarket organizations with innovative products and services
  • provides customized lifecycle management for security incidents, meeting midmarket technology and budget needs
  • First eXtended Service Provider (XSP), offering managed IT, cybersecurity, and incident response. Recognized on multiple industry lists
  • CEO Pamela Diaz highlights their commitment to aligning technology goals with business objectives

Xerox Transforms Document Processing with new AI-Assisted Xerox AltaLink 8200 Series Multi-function Printers

  • introduces the AI-assisted AltaLink® C8200 and B8200 Series MFPs to enhance digital transformation
  • AI Features: Equipped with ConnectKey® technology for document summarization, handwritten note conversion, and sensitive information redaction
  • Uses AI to analyze and adjust settings based on user behavior for streamlined workflows
  • Supports Intelligent Document Processing and other AI-assisted workflows
  • Client Benefits: Enhances efficiency and productivity in hybrid workplaces, as noted by Terry Antinora of Xerox
  • Features advanced security through AI tools, partnerships with Trellix and Cisco, and SIEM integration. Implements zero-trust security measures

Hussein Hallak, Co-founder of Momentable - AITech Interview

  • We address AI ethics by gathering input from artists, clients, and our team through various channels
  • Informed Decisions: We use feedback and market data to guide our actions thoughtfully
  • Ongoing Learning: We stay engaged with rapid AI developments and adapt as needed

SonicWall Report Details Exponential Increase in Overall Cyberattacks

SonicWall  released the 2024 SonicWall Mid-Year Cyber Threat Report, researched and compiled by SonicWall Capture Labs.

  • At least 12.6% of an organization's annual revenues were at risk to cyber threats
  • Sensors detected 125% attack hours – 10 attack hours in an 8-hour workday
  • Businesses endured on average 1,104 hours of critical attacks during a span of 880 working hours; protected from a potential of 46 days of downtime
  • Malware trended up 30% YoY, including a massive 92% spike in May alone
  • Ransomware intensifies in North America (+15%) and explodes in LATAM (+51%)
  • IoT attacks (+107%) and encrypted threats (+92%) continue to climb globally
  • 83% of customer-received alerts seen by our managed services team are related to cloud apps and compromised credentials
  • SonicWall identified 78,923 'never-before-seen' malware variants – 526 a day

Lock in on Cyber Security with ARCOA

  • IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
  • Data Destruction: Ensures sensitive data is completely erased from devices before disposal
  • Asset Remarketing: Resells refurbished IT assets to maximize value recovery
  • Recycling Services: Provides environmentally responsible recycling of electronics
  • Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
  • Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Fusion5 Makes 4th Acquisition

  • Fourth Acquisition: Fusion5 acquires NZ firm IntegrationWorks, marking its fourth acquisition in three months
  • Workforce Expansion: Adds 80 employees across offices in NZ, Australia, and the UK
  • Boosted Expertise: IntegrationWorks enhances Fusion5's integration solutions capabilities
  • Independent Operations: IntegrationWorks will operate independently within Fusion5, providing new services to customers
  • Recent Acquisitions: Other acquisitions include GoCloud, Vigilant I.T., and Liberate I.T., expanding Fusion5’s IT services
  • Strategic Growth: Fusion5’s acquisitions follow industry trends of consolidation and growth, driven by market opportunities and IT skills shortages, supported by BGH Capital's recent acquisition of Fusion5
  • reported on channelinsider.com

Cybersecurity Notes

  • CrowdStrike Cybersecurity, headquartered in Australia, caused businesses, services and governments shutdowns around the world
    • Claims the disruption was caused when it pushed out a faulty patch to its customers worldwide
    • Temporarily shut down airports, hospitals, 911 services and much more
    • Former CrowdStrike executive stated; “Here’s what I think I know so far: Everybody runs CrowdStrike (if you don’t, lots of your partners do). Most customers have endpoint sensors set to auto-update. Bad-sensor update jammed up Windows machines. New/improved update now deployed. But customers often have to reboot machine to fix problem. Some have to boot to “safe-mode” and remove offending file. Reports now that some adversaries posing as “CrowdStrike Support” are reaching out to customers offering help — stay a little paranoid about who you are communicating with”
    • Healthcare systems that went offline include:
      • Mass General Brigham
      • Penn Medicine
      • Cincinnati Children’s Hospital
      • Michigan Medicine
      • Mount Sinai Hospital and Hospital for Special Surgery
      • Baylor Scott & White of Texas
      • RWJBarnabas Health of New Jersey
      • Emory Healthcare of Georgia
      • Norton Healthcare of Kentucky
      • UVA Health of Virginia
      • Greater Baltimore Medical Center
      • University of Miami’s UHealth
  • UnitedHealth Group may have total costs of $2.45 billion to recover from the recent ransomware attack on its Change Healthcare division.
  • Rite Aid Pharmacy Stores, headquartered in Philadelphia, PA, notified 2.2 million patients that their PHI was exposed after ransomware attack from RansomHub hacking group.
  • InHouse Physicians of Naperville, IL notified 148,000 patients that their PHI was inadvertently exposed on the Internet.
  • Disney Corp. is notifying an unknown number of customers that their info may have been stolen by NullBulge hacking group.
  • Bassett Furniture of Virginia, which has 100 locations, notified an unknown number of customers that their info was exposed after ransomware attack.
  • Pueblo County School District of Colorado notified an unknown number of students that

GDC IT Solutions: Announces the asset acquisition of Intrac Technology

  • acquires Intrac Technology, extending its IT services into Sheboygan, Wisconsin, and surrounding areas
  • Dan Logan expresses excitement about integrating Intrac and enhancing support and services for customers
  • Specializes in cost-effective IT solutions for small businesses and has served Wisconsin companies for over 20 years.
  • Mike Coons highlights the benefits of expanding GDC’s footprint in Wisconsin and enhancing technology solutions with Intrac’s addition
  • GDC will retain Intrac’s Cascade, Wisconsin office to ensure ongoing support for clients
  • GDC IT Solutions: Provides comprehensive IT services including application development, managed IT solutions, and network infrastructure

Federman & Sherwood Investigates Toshiba American Business Solutions, Inc

  • Federman & Sherwood is investigating Toshiba American Business Solutions, Inc. (Toshiba) following a recent data breach
  • Toshiba discovered unauthorized access to sensitive personal identifiable information via its email environment
  • Toshiba has begun notifying those affected by the breach

More big money spent to buy cybersecurity firm

The Wall Street Journal is reporting that Google’s parent company Alphabet is nearing a deal to acquire Wiz Inc. of Israel for $23 billion

  • would be Alphabet’s largest acquisition ever
  • Wiz provides cybersecurity product and services suite.
  • Google already acquired Mandiant Cybersecurity for $5.4 billion

AT&T hack is getting worse

data breach has been linked to an American hacker living in Turkey, and member of ShinyHunters hacking group

  • hacker demanded $1 million in ransom
  • AT&T reportedly paid $370,000 in ransom to ensure that the stolen information would be deleted
  • affects 110 million AT&T wireless customers
  • hackers stole phone records and text messages for 2022 and 2023
  • may now also impact users of Boost, Cricket & H2O smartphone service customers
    • AT&T warned, "There are often ways, using publicly available online tools, to find the name associated with a specific telephone number."
    • "The inclusion of cell site identification numbers in the stolen data is particularly alarming, as it could potentially allow for the triangulation of users' locations,"
    • "This adds a physical dimension to the already extensive privacy violation and couldexpose individuals to highly targeted and convincing social engineering attacks, not to mention compromising the physical security of individuals, such as those trying to escape
      abusive relationships."

New hacking group targeting your customers

Researchers at Sysdig Cybersecurity issued report on new hacking group named “CrystalRay”

  • has already successfully attacked over 1,500 organizations since February, 2024
  • using open-source security tools to automate and streamline attack processes
  • employ automated IP address scanning and vulnerability-checking services to identify potential targets
  • once hackers gain initial access, they then conduct lateral movement attacks to uncover additional credentials, which are then sold on the dark web and used to deploy cryptomining operations

Kyndryl Selects RISE with SAP and Expands Alliance to Simplify Customers' Cloud Transformations

  • announces an expanded alliance with SAP, leveraging RISE with SAP® to enhance cloud transformation services
  • will provide SAP® services for SAP S/4HANA® Cloud Private Edition, supporting customers in their cloud migration and digital transformation
  • will offer end-to-end advisory, implementation, and managed services for RISE with SAP, using SAP Activate methodology
  • combines its consulting services and application expertise to support SAP cloud ERP solutions and modernization efforts
  • provides migration and transformation, data insights and AI, application development, and integrations for SAP Business Technology Platform (SAP BTP)

Canon Unveils Advanced AI-based Innovations at Inaugural 'Think Big' Event in Hong Kong

  • Canon introduces the 'Think Big' Event Series in Hong Kong, focusing on AI and its impact on workplace productivity
  • Scheduled for Friday, 2 August 2024, from 9am to 4pm at JW Marriott Hotel Hong Kong, highlighting AI-based technologies and their role in transforming business operations
  • event aims to empower businesses by showcasing AI’s potential to enhance productivity and operational efficiencies, featuring seminars and a 'Technology Zone' with AI and large language model (LLM) solutions
  • event aligns with Hong Kong's goal to become an AI hub, addressing the expected 20% increase in AI adoption in 2024 and helping businesses navigate digital transformation challenges
  • experts will discuss AI’s impact on data processing, contract management, and industry-specific applications, offering practical insights into integrating AI into business workflows

IT spending to increase - Research published by Gartner

Worldwide IT spending will increase 7.5% to $5.26B in 2024

  • Data center systems up 24.1% to $293M
  • Devices up 5.4% to $730M
  • Software up 12.6% to $1.1B
  • IT services up 7.1% to $1.6B
  • Communication services up 3% to $1.5B
  • “Generative AI is being felt across all technology segments”

Print server solution market growth

Research published by

  • WiseGuy Reports
  • Expects market to reach $4.8 Billion by 2032 growth driven by the need for cost-effective, centralized printing solutions and the increasing adoption of wireless and cloud-based technologies.
  • (indicates increasing need for solutions such as Papercut, YSoft SafeQ Cloud, PrinterLogic, Output
    Manager, etc.)

This Week in the Copier Industry 10 Years Ago

This Week in the Copier Industry Ten Years Ago

Third Week of July 2014

Kodak-Alaris_See-the-Diffreence-500x100Real Copier Sales (10 Years Ago)

Interesting read!

Technology is changing so quickly and 5 years is a long time to wait for contracts to expire...Do any of you feel the industry would benefit from a government law that prohibited lease contracts on multifunctional printers to be no longer than 36 months in length?....more here

Check Out These Great Copier Threads from Ten Years Ago This Week

Konica Minolta, Sharp, Dell, Canon and HP MFP's spew credentials when probed

·
=""amp;gt;amp;lt;/aamp;gt; High end Konica Minolta, Sharp, Dell, Canon and HP enterprise multi function printers spewed usernames, email addresses and passwords from address books, even after some vendors released fixes. They coughed up Active Directory usernames and application data and offered hostname information. "We're able to gain access to Active Directory environments by extracting useable credential data from multi-function printers 40 to 50 percent of the time," Heiland ( @percent_x ) said
Topic

Whitman Hanson Regional School District Streamlines Printing With Konica Minolta

·
hours of time used by educators and staff on the preparation of printed materials. With the help of Collegiate Press, Whitman Hanson established the "SmartCentre," the school district's central print facility. Collegiate Press equipped the SmartCentre with two Konica Minolta monochrome production print systems to manage printing for the seven schools in the district, and also improve output speeds and quality. Driving the operation and success of the facility is EFI Digital StoreFront from Konica
Blog Post

7 Technologies That I Used to Use While Selling Copiers

·
particular, I remember selling many paper feed trays for word processors. Much like a document feeder on a copier, with the word processor you could load the letter head and then tell the system to type (print) multiple copies of the document. Phone Booths Phone Cardsw: Before, the Phone in a Bag, well, there were those good old fashioned phone booths. If you were running late for an appointment (which happened quite often) there were no apps likewaze, map quest or GPS, you had to find a phone booth
Topic

Konica Minolta's bizhub PRESS 1250 series awarded renowned BLI PRO Award

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substantial value to our customers' businesses continue to be recognised," says Leon Minnie, product manager of production systems at Konica Minolta South Africa. "After having won the BLI PRO Award last year for our bizhub PRESS C7000, the award for our monochrome flagship bizhub PRESS1250 is a great achievement for us and proves Konica Minolta's leading position in the production printing industry as well as the outstanding quality of our systems." The bizhub PRESS 1250 series represents
Topic

RICOH UNVEILS NEW CUSTOMER INNOVATION CENTER, SHOWCASING ITS FULL PRODUCTION PRINT PORTFOLIO OF SOLUTIONS

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Malvern, PA, August 4, 2014 - Ricoh Americas Corporation today announced the unveiling of its Customer Innovation Center in Boulder, Colo. This unique, fully-operational facility highlights the full spectrum of Ricoh’s production print offerings including its market-leading cutsheet and continuous feed devices, wide format solutions and software components for transactional, commercial and in-plant printers, among a full portfolio of solutions. As part of the new Customer Innovation Center
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Buffalo's Copier Fax Business Technologies Takes Document Service to the Next Level

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BUFFALO, N.Y. -- When Copier Fax Business Technologies was founded in 1990, the company sold two main products."Copiers and fax machines. That was the hot item. Everybody was using copiers," said the company's business technologies president, Al Scibetta.But that business phase was short-lived. Just five years later, technology changed the company forever."In 1995 was the beginning of the digital era of copiers. And that's when copiers became more than copiers. They became printers. They became
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Canon U.S.A. Celebrates an Award-Winning Start to 2014

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received two awards, including the Production HUB 2014 NAB Award of Excellence, and the NAB Post Magazine "Pick" Honorable Mention. Church Production honored Canon's XF205 Professional Camcorder as one of their Top 5 Products for NAB 2014. Business Solutions Awards Buyers Lab LLC (BLI), a leading imaging industry analyst for multifunction, copier, printer, scanner and software solutions, honored Canon with awards across Canon's imageCLASS, imagePROGRAF, imageRUNNER and imageRUNNER ADVANCE series
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Océ PlotWave 500 Large Format Printing System to Print Faster, Share Faster and Finish Projects Faster

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cloud integration, these productive capabilities enable users to print faster, share faster and finish projects faster, making the OcÉ PlotWave 500 a labor-saving investment. "OcÉ large format technical document printers are known for its high productivity and simplicity for AEC, manufacturing, and design engineering professionals," said Junichi Yo****ake, senior vice president and general manager, Business Imaging Solutions Group, Canon U.S.A., Inc. "Based on the market demand for more flexible
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KANSAS CITY CHIEFS SEE BIG PERFORMANCE WITH RICOH SERVICES

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high information mobility, meaning information is easily accessible to the right people in the right form at the right time to help the team compete with its NFL rivals. “With Ricoh, rather than just selling us printers, their team serves as a strategic information asset,” said Bob Stirton, Director of IT for the Chiefs. “They sit down with us quarterly, review metrics and discuss ideas to help us improve performance in many ways. They also show up several hours early on game day to provide support
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Canon U.S.A. Awarded 2014 Conservation Colleague Award by Friends of Acadia

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.” “Canon is honored to be recognized for our involvement with Friends of Acadia, as we are committed to help preserve the park’s natural resources for our future generations,” said Kotaro Fukushima, senior director and general manager, Corporate Communications Division, CanonU.S.A. “We look forward to continuing to work together to make the WildAcadia initiative a success for years to come.” Acadia National Park on Mt. Desert Island, Maine, comprises 45,000 acres and is home to the tallest mountain
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New TROY m451 SecureUV LaserJet Printer Offers Multiple Cutting-edge Ultraviolet Features for Enhanced Document Security

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LaserJet Printer demonstrates TROY's continued innovation and leadership in security document printing. "Fraudsters continue to become more creative in their efforts to alter important printed information. However, the technology by which we protect documentation also continues to progress," he said. "We are researching and introducing new solutions for impenetrable fraud countermeasures and we are proud to offer the TROY m451 SecureUV LaserJet Printer with TSPE Lite as one of our newest cutting
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Brother Unveils First in Class 3-Inch Mobile Label and Receipt Printer with Full-Color Display and Dual Wireless Connectivity at RSPA RetailNOW Show

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the TD-2000 2-inch transportable desktop/mobile printer – with large, easy drop-in roll media and rechargeable battery, and the RuggedJet™ 4-inch mobile label and receipt printers - now with AirPrint - for warehouse and back of store operations. Like all RuggedJet™ products, the new 3-inch printers employ proven thermal printing technology, which delivers high-resolution print quality, extreme reliability and low maintenance costs. The printers are ergonomically designed for comfort and their
Comment

Re: 5 Reasons Why Cold Calling is NOT Dead

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Art, great article. I was listening to a podcast the other day and they were alluding to the fact that cold calling is dead and social media marketing has replaced it. While I believe both are necessary, there still doesn't seem to be any substitute for face to face contact. You get so much more information! AsFrank Betcher puts it in hisbook "How I Raised Myself From Failure To Success In Selling", if you"act" enthusiastic you will become enthusiastic
Reply

Re: New TROY m451 SecureUV LaserJet Printer Offers Multiple Cutting-edge Ultraviolet Features for Enhanced Document Security

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I don't get it, other than being a spy, why would I print something I could not see?
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OKI Data Americas Earns Respected Technology Industry Credential

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and specialty printing markets with the OKI proColor Series digital production printers. In addition, its Multimedia Production Platform category of production-quality A3 color devices meets a wide-range of graphic arts and commercial printing needs. Utilizing Genuine OKI toner ensures consistent, reliable and high-quality output that maximizes performance. OKI Data offers a broad portfolio of products built to optimize managed print engagements. OKI Data Americas takes a consultative approach to
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Re: The Death of the 48, 60 and 66 Month Lease

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Your dealership is shooting itself in the ass, as is mine and most others who do not pay monthly recurring revenue commissions. It doesn't matter whether it comes from a traditional service agreement, an MPS (does just mean printers) agreement or Managed IT Services agreement. It should all be paid a residual. That aligns how our clients pay us, what ownership says their focus is and how we are compensated. A lot of owners are afraid that reps will grow recurring commissions to the point where
Reply

Re: Brother Unveils First in Class 3-Inch Mobile Label and Receipt Printer with Full-Color Display and Dual Wireless Connectivity at RSPA RetailNOW Show

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Now, if they could only make a Brother P-Touch Label machine that produced color.....that would be my office nirvana~
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Re: ricoh mp c2503.pdf

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The numbers don't add up for color pages
Blog Post

Email Security is Moving Into More Prominent Positions

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providers, to avoid these issues and many more, and do not relent on the mission to identify every vulnerability and shore up security, as the next major breach is right around the corner. David Bailey is Senior Vice President at Protected Trust. Protected Trust is a sponsor of the Print4Pay Hotel. I urge members and readers to visit their site to see their full line of products and services. More and more we need to provide well rounded strategic solutions for our customers. Protected Trust offers
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Office Gemini Partners with NRI – NRI Becomes the First Large, Multi-City Technology and Data Management Company to Resell the Dokmee Product Line

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PRWEB.COM NewswireHouston, TX (PRWEB) August 05, 2014 Through four generations of leadership NRI has grown and evolved from a printing company to a technology innovator. A culture built on evolution and the pursuit of advanced and efficient products and services has resulted in the company consistently reinventing itself, to accommodate and anticipate the needs of past, present and future clients. Harnessing the power of sophisticated technology, NRI continues to help clients leverage new
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Nonprofits invited to sign up for office makeover

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Appleton company MBM invites nonprofits in northeastern Wisconsin to enter its new 360 My Office charity initiative. The contest provides nonprofit organizations in 17 counties in Wisconsin the opportunity to win a $10,000 or a $15,000 office technology makeover. Additionally, three runners-up will receive a printer valued at $1,000. The makeover by MBM — a leading provider of copiers, printers, IT services, managed print services and document management solutions — may include a black-and
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Kentucky Transportation Cabinet Signs Contract with Lynn Imaging

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printing of letting documents. This helps speed the delivery of information to contractors who prefer to work with hard copies. Mike Carter, the President of Lynn Imaging remarked “how excited we are to continue our partnership with the Kentucky Transportation Cabinet. The versatility of the website is displayed in contractor access to free downloads, and the option of purchasing hard copies for those who prefer printed documents. In addition, our unique printer rental program lets the contractors
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Re: Defeating the Check Security Features

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I'm fighting the same battle, we even filled out something for Ricoh, App for change in firmware) and they came back and stated there were not enough machines for them to warrant the change for the check/security feature. Boy are those Japanese dumb! There are thousands of one-ups in the field that have this issue and just because there is not one account with 100 plus units, they will not pursue a firmware upgrade. That's bad business. I did hear that there will be a change on some of the new
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Re: The Death of the 48, 60 and 66 Month Lease

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Again. I agree! When there is a maintenance agreement question with any of my accounts now, I hand it off to our client care team. I could get involved, but won't because I'm not seeing any revenue on it. In fact, there have been many deals where I just recommend the basic warranty. Not that I want that, however in some cases it's easier to get the order, than fight pricing on maintenance after you've won the battle with the copier. I was at a point where I was getting about 500 per month on
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Re: Plotbase and Bluebeam PDF plotting issues

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We are having a similar issue from .pdf's that are sent to one of our engineering companies from some architects. Some files print fine and others don't. Asking the customer what his clients use for .pdf ing got us no where. If they are using Adobe Acrobat, is there is a select for "print as image"?
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DocuWare Achieves 5-Star Ranking

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document regardless of its source allowing users to store, search, view, download, edit, and integrate documents in their everyday business processes. The Intelligent Indexing Service helps save time by eliminating the need for filing documents by hand; it learns as each document is stored and uses this knowledge to automate future indexing. BLI is considered one of the imaging industry's leading independent testing and review providers for MFPs, printers, scanners and software solutions and
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NetDocuments Names New CEO on the Heels of $25 Million Investment

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in a variety of positions including sales, management, and business development, most recently, serving as the General Manager for the UK/EMEA region. As the General Manager, he was able to establish regional datacenters and implementation teams in the United Kingdom , further expanding NetDocuments' international efforts. "The legal technology landscape is seeing dramatic shifts towards cloud-based applications, specifically document management, and increasingly, firms are moving towards
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Defeating the Check Security Features

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Any advice on defeating or cheating the check security features on new Ricoh devices. Sold a machine yesterday to a funeral home and they have to copy death certificates all the time. Guess what.....THEY COME OUT BLACK TOO!!!!
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For those that sell OCE wide format system!

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Question: Out of the box (with not options), can any of the oCE wide format system batch print .dwg's? I thought yes, however another person in the office stated no. Who is right or wrong? If only a certain model please tell us which ones. ty
-=Good Selling=-

Transform Your Sales Life: Discover Your Hidden Potential Today.

"You do not move ahead by constantly looking in the rearview mirror. The past is a rudder to guide you, not an anchor to drag you. We must learn from the past but not live in the past."
Warren W. Wiersbe.

This quote brings to life the importance of balancing our relationship with the past. It suggests that while the past can provide valuable lessons and guidance, like a rudder steering a ship, it shouldn't hold us back or dictate our present and future actions, like an anchor dragging us down.

While our past shapes us, it should not define our future. By learning from past experiences without being anchored by them, we can move forward with clarity and purpose.

Growing your sales is about learning from the past but not living in the past.

Transforming your sales life starts by:

  1. Becoming teachable: A teachable attitude is essential. You must become open to learning and adapting. You must recognize that every experience, good or bad, offers valuable insights.
  2. Embracing Change: This means viewing change as an integral part of growth. Embracing change rather than resisting it allows you to stay adaptable and resilient amid new challenges.
  3. Seeking Improvement: The focus must always be on constant and consistent improvement. You must commit to always be seeking ways to enhance your skills and strategies.

It's human nature to review our past. After all it's what has led us to where we are today.

Let's face it, our sales past is familiar. We know what happened, however; our sales future is uncertain and full of the unknown.

Henry David Thoreau so eloquently said,

“Never look back unless you are planning to go that way.”

I'm concerned that many in sales have become stagnant. They've fixated themselves on the past, better yet, cemented themselves looking into the rearview mirror.

They've become prisoners, trapped within their past success, hoping and praying their past success will catapult them into the future.

The way it was is not the way it will be.

Sales growth nor transformation doesn't occur looking through the rearview mirror of past sales success.

We all know the business world is competitive and chaotic.

To thrive in this hyper-competitive and rapidly changing environment you must take charge, rise-up and double-down on yourself.

One of my favorite rock bands growing up was Boston. Over 40 years later the lyrics within this song are as relevant today as ever.

It's a new horizon and I'm awakin' now
Oh I see myself in a brand new way
The sun is shinin'
The clouds are breakin'
Cause I can't lose now, there's no game to play

How can you possibly see yourself in a brand-new way when you're allowing your past sales success to stunt your future sales growth?

What do you think could happen to your sales results if you consistently looked forward as opposed to reliving your sales past?

Our past is familiar. Our past is comforting. However, our past is sometimes numbing. The past is called the past for a reason. The future is unknown, scary and nerve racking. Growth happens when we stretch our minds and challenge our abilities.

“Focusing on your history robs you of your destiny”
Bishop T.D. Jakes

You must start winning the war in your mind. A growth fueled mindset will future proof your sales career.

The business world is constantly changing. The same can be said for your clients and your community.

A simple and straightforward question... Have you changed?

If what you see in the sales rearview mirror causes you to never change, then you’ve parked yourself in the past.

To transform your sales life, you must shift yourself into overdrive. You must place your foot all the way down on the gas pedal, driving your career forward, as you stay focused steering your sales career inside the relevancy fast lane.

Your sales growth is an inside outside job. Are you willing to unlock your potential?

TRANSFORMATIONAL GROWTH OCCURS BY GETTING REAL WITH YOURSELF

“The strongest force in the universe is a human being living consistently with his identity.”
Tony Robbins

This emphasizes that personal power and influence stem from internal consistency rather than external factors.

The key to making a significant impact lies in deeply understanding yourself and living in accordance with that understanding.

This alignment drives personal fulfillment, inspire others, and potentially creates meaningful change in the community, but now think about the impact this could have on your clients.

Authenticity and clarity of purpose breeds confidence.

When people are true to themselves, they often exude a natural confidence that can be incredibly compelling.

Our first mirror moment:

What sets you apart?

Why should people (think about your clients and future clients) choose you?

Why should they learn from you?

Why should they listen to you?

Why should they do business with you?

Why should have conversations with you?

What specific set of skills, traits and heart set are you bringing to the forefront that allows you to stand out from the other salespeople out there?

Here's the litmus test:

  • Am I reading to feed my brain?
  • Am I making a difference?
  • Am I going the extra mile for my clients?
  • Am I serving others?
  • Am I serving the cause?
  • Am I developing a deep, genuine concern for my clients?

Unfortunately, way too many of you in sales are stuck looking into the rearview mirror waiting, wondering and wallering around operating in a state of complacency.

What got you to where you're at in sales today will not keep you there moving into the future.

Transformational growth is an intense journey that requires getting real with yourself.

By embracing authenticity, engaging in deep self-reflection, and committing to aligned actions, you can achieve significant, meaningful changes in your life. This directly has an impact to your sales results.

This process not only enhances personal fulfillment but also empowers you to make a positive impact on the world around you. And this world would be your clients and future clients.

TRANSFORMATIONAL GROWTH FUELS RELEVANCY

How can you become relevant if your focus has you staring in the rearview mirror?

Each one of you are unique and different.

If you can buy into being unique and different, then why do so many in sales walk, talk and act the same?

In this highly competitive digitally driven business environment, it is mission critical to stay relevant, competitive, marketable and yes, desirable.

You MUST make sure that you’re continuously improving and evaluating yourself regularly.

"The longer we keep looking back in the rearview mirror, it takes away from everything that's moving forward."
Dan Quinn

How many of you are speaking and thinking in the past tense?

How does this all tie together? And how can you combat this thinking?

First, start cultivating a future-oriented mindset.

  • Set Goals: Define, set and act upon your goals for the future. This will provide you a sense of direction and motivation to move forward.
  • Visualize Success: Use visualization techniques to imagine achieving your goals, reinforcing a positive outlook on the future.

Second, embrace change and uncertainty.

  • Be Open to New Experiences: You must be willing to accept that change is a natural part of life. Embrace new opportunities and challenges with an open mind.
  • Adaptability: Cultivate flexibility in your plans and expectations, allowing for adjustments as circumstances evolve.

Transformational growth fuels relevancy. This serves as a powerful reminder that staying attuned to the changing landscape of your personal and professional lives becomes essential for continued development.

By committing to continuous learning, self-assessment, networking, and adaptability, you can rest assure you remain relevant and impactful.

THE TIME IS NOW, START DISCOVERING YOUR HIDDEN POTENTIAL

How many of you have lost sight of what's in front of you because your focus has been on what's behind you?

Sales professionals are sales hungry. They are lifelong learners.

You must become an educator. You can't become an educator without being a student first.

You must gain a thirst for new knowledge. You need to stay up to date on new developments, always looking for trends and changes before they happen.

Getting uncomfortable, it's okay. Show up very day and be present. Sit with the discomfort.

"You can make excuses or you can make progress but you can't make both"
Craig Groeschel

Excuses hinder your ability to move forward. When you focus on justifying why you can’t do something, you divert energy away from taking meaningful action toward your goals.

Making real progress is about confronting challenges head-on, taking responsibility, and committing to action.

Acknowledge discomfort. Shake hands with it, get used to it and welcome it on the journey to better yourself.

How can many of you in sales grow if you're constantly carrying your own dead sales weight of the past?

Way too many of you are living in a sales yesteryear. You will consistently struggle with the mentality of ‘that's the way I've done it'.

As we wrap up our time together, I ask you to think about the following:

  • Am I reaching my sales potential?
  • How do I rise up and rise to the top in sales?

I encourage you to take a very personal look at how you define success in your heart of hearts and then find your path to get there.

Meet Dr. Cindy McGovern, 1st Lady of Sales , also known as the "First Lady of Sales." Dr. McGovern is a renowned sales and leadership expert, speaker, and author. She is the founder of Orange Leaf Consulting, which helps businesses boost their sales performance. Her book, "Every Job Is a Sales Job: How to Use the Art of Selling to Win at Work," reveals how everyone, regardless of their role, can leverage sales skills to succeed.

As a sought-after speaker, Dr. McGovern shares her wisdom on sales and leadership at conferences and corporate events worldwide. Her focus on relationship-building, effective communication, and understanding customer needs is transformative for individuals and organizations alike.

SHOW SUMMARY

Join us in this exciting episode of the Selling From the Heart podcast as we sit down with Dr. Cindy McGovern. Dubbed the 'First Lady of Sales' and Wall Street Journal bestselling author, Dr. Cindy delves into the essence of authenticity and trust in sales. Discover the journey from 'Transactionships' to meaningful partnerships and how to deepen connections for greater success. Celebrate the success of 'Selling in a Post-Trust World' and learn how you can get early access to this game-changing book.

KEY TAKEAWAYS

Authenticity in Sales: Being genuine is key to building client trust.

Personal Branding: Align your personal brand with your true self.

Communication Matters: Every interaction builds or erodes trust.

Planning and Authenticity: Combine strategic planning with authenticity for successful sales interactions.

Transactional to Partnership: Shift from transactional relationships to trust-based partnerships.

Internal Trust: Build internal trust to effectively cross-sell and provide comprehensive client solutions.

QUOTES

"Selling from the heart can sometimes mean walking away if it's not right."

"If you want to have a never-flowing sales funnel, you’ve got to build a never-flowing relationship funnel."

"Every interaction is a transaction of trust."

"You're responsible for how you show up."

"Move from transactional relationships to partnerships by deepening trust and being authentic."

Get the New Book That Will Help You Sell More... Without Destroying Your Relationships and Reputation! Pre-order Today at B&N and Get Access to Bonus Items! Learn More:

https://sellinginaposttrustworld.com

Get a copy of the rereleased Selling from the Heart book from B&N!

https://www.barnesandnoble.com/w/sell...

🔔 Don't forget to like, comment, and subscribe for more episodes packed with insights and inspiration!

This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

First August of July 2019

Purple Modern Professional Web Designer LinkedIn Banner

Real Copier Sales

Ten Commandments of Selling Copiers

Thou shall honor thy the client

Thou shall always be prospecting

Thou shall always be educating the client....more here

Threads from 5 Years Ago This Week

When Was the Last Time You Named your Printer or Copier?

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Era): Hope Xerox (hoping it works all the time) Lottie Ricoh (we make a lot of copies) Lulu Kyocera (our copier is a loser) Benedict Arnold Toshiba (the copier never works right) Nimrod Sharp (odd name for an odd copier) Owen Savin (we owe a lot of money on this copier) Pleasant Muratec (we like our copier) Zebulon Xerox (it's our prized copier) Newton Ricoh (we just got it) August Kyocera (the month the new copier was purchased) Merlin Toshiba (our system is amazing) Avis KonicaMinolta
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Konica Minolta’s Vicky Ringwood Honored as a 2019 Women Influencer

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companies to drive connections and bring diversity and innovation to the workplace. Ringwood’s internal and external human resources efforts have demonstrated great success in attracting and retaining talent for Konica Minolta through demographic shifts and technological transformations. As a result, candidate flow has tripled since January, when Ringwood began her initiative to modernize the company’s online media presence and engage its workforce to promote the company culture and their personal
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Océ ProStream Application From Canon Solutions America Receives Awards From Printing Industries America (PIA) And Great Lakes Graphics Association (GLGA)

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customers. "This award-winning application demonstrates the many possibilities for the commercial print world with inkjet technology, and specifically the Océ ProStream," said Francis McMahon , Executive Vice President, Production Print Solutions at Canon Solutions America. "We were excited to see how well this print sample fared in a contest that included both offset and other digitally printed applications. The catalog allows commercial printers to see for themselves that digitally printed samples
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Sharp Expands Its Direct B2B Sales Operations In Texas

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." Texas Document Solutions will retain its other locations in Waco , Lufkin , Tyler and Bryan under the current leadership of owner Randy Davidson . About Sharp Sharp Business Systems is the direct sales division of Sharp Imaging and Information Company of America, which markets Sharp's full line of multifunction printers (MFPs)/Copiers, Network Printers, and professional display products including the AQUOS BOARD ® interactive display system. Sharp Imaging and Information Company of America is
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Konica Minolta 1Rate Program Updates

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I've had a few calls in the last few days about the KM 1rate program reeling it's ugly head again. We shared some documents about a year ago, however I'm hearing that some of the talking points we used to shoot down the program are not legit anymore. Again this is hearsay and no one can confirm. Does anyone have a new set of KM 1Rate lease docs or can any clarify what has changed? Can anyone help? Art
Blog Post

Ten Commandments of Selling Copiers

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Ten Commandments of Selling Copiers Thou shall honor thy the client Thou shall always be prospecting Thou shall always be educating the client Remember that if you don’t know the answer to a question, then tell the client you will get back to them Thou shall not tell false truths Thou shall always have a great work ethic Remember that ours is not a 9-5 job Thou shall always be educating thy self Thou shall be a great listener Thou shall always walk and speak with a great attitude Note from Art
Comment

Re: When Was the Last Time You Named your Printer or Copier?

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copiers as she/her and his printers are he/him. No idea, have never questioned why but think it's hilarious!
Topic

Canon Solutions America Celebrates 5,000th imagePRESS Placement At Maine-based SFX America

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-plant, and transactional printers, the imagePRESSC850 is equipped to handle a variety of media options, including heavier, coated, or textured stock at an outstanding level of reliability and performance. Providing fast turnaround, the imagePRESS C850 has print speeds of up to 85 letter-size images per minute, duplex, long-sheet printing for paper up to 30 inches. It also features new in-line finishing options like multi-function die punching, creasing, and booklet trimming, as well as the new
Topic

Sharp Announces 13 New Monochrome Multifunction Printers That Join Award-Winning MFP Product Family

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Sharp Announces 13 New Monochrome Multifunction Printers That Join Award-Winning MFP Product Family New lineup includes eleven workgroup models that support 11" x 17" and two desktop models that support letter-legal, all leveraging Sharp's latest technology Photos (1) MONTVALE, N.J. , Aug. 6, 2019 / PRNewswire / --Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation (SEC), announces 11 new Advanced and Essentials Series workgroup MFPs, as well
Comment

Re: When Was the Last Time You Named your Printer or Copier?

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10 years ago, I sold two 45 cpm colour copiers to one law firm both located in the same copier room. I named them Bert Ernie and even put stickers for the same on each copier. The grouchy law firm after about a month asked me to remove the stickers and give each copier an IT asset name. They found it difficult to relate to a copier with a name. I have not named copiers since.
Topic

Ricoh's multi-year strategy to empower its digital workplaces across the US reaches new heights

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MALVERN, Pa. , Aug. 7, 2019 /PRNewswire/ -- Ricoh USA , Inc. today announced the culmination of a multi-year investment in empowering its own digital workplaces across the U.S., unveiling two new facilities, including a new U.S. headquarters. These new facilities will be equipped with Ricoh's next-generation collaboration and productivity solutions, such as unified communications systems (UCS) , intelligent multifunction printers (MFPs) , interactive flat panel displays (IFPDs) and projectors
Topic

Canon U.S.A. Receives Esteemed InterTech Technology Award for Océ ProStream Series Inkjet Press

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. , Inc. "This award reflects Canon's commitment to offering solutions built to bring innovative technology to the professional digital printing market, specifically to commercial print service providers." Leveraged with Océ multi-level technology, the award-winning solution provides sharper details, smoother half tones and economized ink usage. The Océ-developed set of ColorGrip and polymer pigment inks creates exciting, vibrant colors built to leave a lasting impression. Eliminating room for
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Canon Issues Insurance Best Practices Whitepaper on “Three Steps to Enable Automation and Cost Savings”

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, digitizing data and deploying a workflow tool that ensures efficient access to information. With this in mind, Canon's whitepaper, " Three Steps to Enable Automation and Cost Savings ," examines best practices that insurers should consider to help solve these challenges and ensure that their digital transformation initiatives can move forward. The approach is generally comprised of three phases: Phase One: Consider an assessment of current state workflows using common Six-Sigma techniques. With this
Topic

KYOCERA to Strengthen Open Innovation in AI and IoT with New Research Center

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: 6971 ) ( https://global.kyocera.com/ ), the parent and global headquarters of the Kyocera Group, was founded in 1959 as a producer of fine ceramics (also known as “advanced ceramics”). By combining these engineered materials with metals and integrating them with other technologies, Kyocera has become a leading supplier of industrial and automotive components, semiconductor packages, electronic devices, solar power generating systems, printers, copiers and mobile phones. During the year ended
Comment

Re: When Was the Last Time You Named your Printer or Copier?

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I have a customer who names their 75ppm color system Big Mama on the network. Every time an alert comes through to their IT it says Big Mama needs toner or whatever is going on.
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Canon Solutions America Customer Intellus Expands Customer Offering With Addition Of First Océ ProStream Device On The East Coast

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MELVILLE, N.Y. , Aug. 1, 2019 /PRNewswire/ --Canon Solutions America, a wholly owned subsidiary of Canon U.S.A. , Inc.,has announced that Intellus has completed the installation of the first Océ ProStream digital inkjet press to operate on the East Coast. As part of an expansion plan to grow its digital direct mail printing and mailing capabilities, Intellus has invested $8 million in new high-speed production inkjet printing and finishing equipment. The Océ ProStream continuous-feed, high
Topic

Kyocera shifts China production to Vietnam to avoid Trump tariffs

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OSAKA -- Kyocera will relocate production of U.S.-bound copiers and multifunction printers to Vietnam from China, the Japanese manufacturer said Friday, in a move designed to avoid U.S. tariffs. "We will switch production between Chinese facilities and Vietnamese facilities," Kyocera President Hideo Tanimoto told reporters. All-in-one printers made in China are mainly shipped to the U.S., while those built in Vietnam are usually destined for Europe. The decision comes after months of
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The Art of Driving Sales on your Company Website

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, intriguing headlines to displaying your benefits the right way, your website needs to contain all information essential for your target audience to make their decision. So, what do you need to know about driving sales and how to prepare your website for it? Stay tuned as in this article, we bring you all the answers. TABLE OF CONTENTS 1. Five-step strategy Starting with SEO Focusing on Social Selling Engaging customers through email marketing Delivering same-quality experience on various devices
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KYOCERA Announces Consolidated Financial Results for Three Months Ended June 30, 2019

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August 02, 2019 02:23 AM Eastern Daylight Time KYOTO, Japan--( BUSINESS WIRE )-- Kyocera Corporation (TOKYO:6971) today announced its consolidated financial results for the three months ended June 30, 2019 (“the first quarter” or “FY20-Q1”), as summarized below. Complete details are available at: https://global.kyocera.com/ir/library/f_results.html Consolidated Results of Operations: Three Months Ended June 30 Unit: Millions (except percentages and per-share amounts) Three Months Ended June 30
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Canon U.S.A. Reinforces Its Commitment with Kofax to Help Customers Manage Document and Data Capture Activities Efficiently

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Magazine's World's Most Admired Companies in 2019. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A. , sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. † Based on weekly patent counts issued by United States Patent and Trademark Office. Specifications and availability are subject to change without notice. Neither Canon Inc. nor Canon U.S.A
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Ricoh Profit from Last Quarter

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I recently read that Ricoh Corp gross profit dropped 5.2% which brought the gross profit to 184 billion yen. That 184 billion yen converts to $1,726,288,000 US dollars. I just find it amazing with all of the concerns about printing that this is an incredible number for one quarter.
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Canon U.S.A. imagePRESS Servers Adopt the Latest EFI Fiery Platform

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Canon U.S.A. (Melville, NY) announced the availability of two EFIFierypowered digital front ends (DFEs) for the newly launched imagePRESS C910/C810/C710/C710CA color digital presses –the imagePRESS Server H350 and G250. According to a statement released by Canon U.S.A., "these DFEs combine the imagePRESS’s superb print quality, high performance, new production capabilities and excellent productivity with EFI’s innovative, scalable and integrated platform, Fiery system software FS350 Pro and
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Imaged Advertising Creations Expands Client Base with EFI VUTEk FabriVU 520

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they’re rolling out national programs are significant, and the graphics are easy to install .” For these clients, IAC’s new VUTEk FabriVU 520 printer will deliver faster and better quality than the shop previously could provide. The printer is a highly productive, robust solution designed for 24/7 operation. Its aqueous inks deliver four-color printing in a wide color gamut with deep saturation up to an ultra-high resolution of 2,400 dpi. This workhorse produces print at a maximum speed of 4,800
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7 Things Salespeople Say That Cost Them Deals

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Have you ever had a conversation with somebody and afterward thought about what you should have said differently, or not at all? Most people have, and you’d be hard pressed to find a person who doesn’t have regrets over something that came out of their mouth at one point or another. Salespeople are no exception, and there’s nothing like a lost deal to force you to go over a conversation and pick it apart, convincing yourself that if only you had said this one thing, or not said this other thing
Xerox & Fujifilm Arguing Over....
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From a recent clip, it seems that Xerox wants to dispose top Fujifil execs for their on going court battle. I didn't realize that the fine for backing out of the Fujifilm deal is $1 Billion dollars. I guess there will be more to come on this, Can you imagine if Xerox lost?
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Toshiba quarterly profit jumps on cost cuts, but misses estimates

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TOKYO (Reuters) - Japan’s Toshiba Corp ( 6502.T ) reported on Wednesday a 10-fold jump in first-quarter operating profit as it stepped up cost cuts across divisions, but the profit missed analyst estimates. The Japanese conglomerate has been consolidating factories, cutting jobs, revamping the procurement method to compensate for the loss of the prized chip business, sold last year to plug a multi-billion-dollar balance sheet hole left by the collapse of its U.S. nuclear power unit. Toshiba
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Re: Why did the Pentagon spend $32.8M on risky tech?

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. They have been selling via the GSA for many years plus at all state and municipal levels. With the US China trade war seemingly prepared to ratchet up with another 10% tariff on Sept 01 to cover virtually all imports from China (copier/ printer products are already subject to a 25% tariff), there is no end in sight until potentially after the 2020 Presidential elections (if a China friendly Democratic President is elected). In my experience with the DND, most purchases are made by local staff
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Re: Canon Solutions America Celebrates 5,000th imagePRESS Placement At Maine-based SFX America

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Wow, that's awesome. Canon has some awesome devices
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Re: The Industry Lost a good one

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Old Glory posted: Advanced Systems is why I am in this business and have been for 38 years. It was Mel Kubicek then who talked me in to coming to work for them selling 3M copiers. Dave's Bio says that he joined Advanced Systems 30 years ago so I had moved on to Kansas City by the time he came on board. @Old Glory Advanced and Dave have been instrumental in our success with Canon. When we first became a dealer we were overwhelmed with the programs, rebates, trade in credits and what to use with
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Sales Professionals Are Self Enabled, Are You?

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salespeople leverage these tools to help them gain visibility without working on increasing their value, they'll get vetted out of potential sales opportunities. Visibility before Value = Vetted THE EMPEROR HAS NO CLOTHES We've heard the phrase, 'sales is an activity game' but all of these tools have shed a massive spotlight on the sales community. The masses out there are shouting right back at salespeople, "Where's the beef?" Sales enablement tools help sales teams get visible but the real question I
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TLMI announces program for printTHINK Summit

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TLMI will be holding the association’s 14th technical summit, rebranded as printTHINK, September 11-13 at the Hyatt Regency O’Hare in Rosemont, IL. printTHINK brings together industry thought leaders and attendees to network, learn and discuss the topics at the forefront of the North American label and narrow web packaging market. This year’s sessions will take attendees through a wide range of topics that address the central day-to-day issues converters and industry suppliers face, in
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Infinite opportunities for labels and beyond with HP Indigo at Labelexpo Europe 2019

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enable continued profitable growth for the Indigo customers, including security labels, shrink sleeves, and pouches," said Alon Bar-Shany, general manager, HP Indigo. A focal point of the stand will be the HP Indigo 8000 Digital Press, the most productive narrow-web press printing at 262ft (80m) per minute. This will run in line with the ABG Fast Track die, demonstrating how to save money with analogue to HP Indigo conversion. The HP Indigo 6900 Digital Press, the world’s best-selling digital
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Mark Andy Introduces New Digital Pro Product Line

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-to-roll CMYK digital toner hybrid press About Mark Andy Inc. Mark Andy is a pioneer of the graphic arts and printing industry. As the world’s leading manufacturer of narrow- and mid-web printing and finishing equipment, it supplies leading global brands, including Mark Andy and Presstek printing presses, Rotoflex finishing solutions, as well as a complete line of Mark Andy Print Products consumables and pressroom supplies. All products are backed by the largest customer support team in the
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Oki Australia is launching two new toner-based label printers

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Oki Australia is launching two new toner-based label printers: the Pro 1040 CMYK and Pro 1050 CMYK + white, which are aimed at the burgeoning craft food and beverage markets. The LED printers will be available through Labelpower and Gulmen Engineering, and will be on the PrintEx stands. New from Oki: Jeremy de Silva (left) with colour label printing for inhouse or short runs Jeremy de Silva, marketing manager at Oki Australia said, "The Pro1040 and Pro1050 narrow-format label printers have
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Sharp Posts Lower-Than-Expected Profit as Trade Gloom Hits Electronics Demand

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TOKYO (Reuters) - Sharp Corp reported a lower-than-expected quarterly operating profit, as an escalating trade war between the United States and China dampened demand for its electronics devices and television sets. The trade dispute, punctuated by tit-for-tat import tariffs spanning industries, has slowed demand for consumer electronics worldwide, hitting both Sharp and its Taiwanese parent Foxconn, the world's largest contract manufacturer. Sharp, which makes sensors, camera modules and
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Epson SurePress and ColorWorks Digital Label Printing Solutions Inks Comply with Major Food Contact Materials Regulations

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customers need to worry about when they use Epson SurePress or ColorWorks digital label printers to print their labels." For additional information about Epson's SurePress line of digital label presses and Epson ColorWorks on-demand color label printers, visit www.DuraFastLabel.com . About Epson Epson is a global technology leader that manufactures color inkjet printers and digital label printing systems as well as projectors, watches, and industrial robots. With more than 81,000 employees, Epson is
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