March 2024

Uncovering The Truth: Do You Really Know What Your Clients Think Of You?

Larry Levine · 3/31/246:47 AM

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”

Kevin Stirtz

Your client interactions are critical moments that can significantly impact their perception of you and your business.

Radical amounts of consistency in providing an inspirational experience are crucial, as each interaction shapes their overall viewpoint and influences their decision to keep coming back for more of what you have or to bail on you.

You must prioritize delivering an experience that is like none other to consistently build trust, loyalty, and repeat business.

At this very moment, how many of you love, adore and cherish your clients?

If you answered yes, then how many of them know how you feel?

If you answered with a puzzled look on your face, then what are you going to do about it?

In today's business climate, inspirational experiences matter. It's the experiences you're providing to your clients that has a 100% direct correlation to your sales growth and profitability.

Therefore, the experiences you think you’re delivering to your clients, does it resemble what they believe it to be?

Are you listening to the heartbeat of your current clients? If you want to understand and gauge what your clients really think of you and the experiences you're providing to them, then you must be willing to eat vulnerability for breakfast, lunch and dinner.

When's the last time you stood in your client's shoes?

When's the last time you looked at things through their eyes?

We all know that success is built upon excellent client relationships. So, why do many in sales struggle to nurture the clients they’ve already won?

How well do you truly know your clients and how well do they know you?

Years ago, IBM published a C-level research study, based on interviews with more than 1,700 chief executive officers and leaders across the globe. The study indicated that over 70 percent of CEOs sought out a better understanding of individual customer needs. Two of their biggest challenges were learning how to engage with clients as individuals and gaining the insight to be able to do so.

Let's twist this up a bit... Imagine the outcome of the same study if those in sales management and in sales were asked the same set of questions? What would be uncovered as it pertains to their clients?

I'm going to throw it out there, I believe many in sales leadership and in sales aren’t asking enough deep questions from their best clients.

INVEST AND ENGAGE WITH YOUR CLIENTS

"To the customer, you are the company."

Shep Hyken

Think about this one... how many of you ask your clients how things are going, only to get this response, "Fine."

My challenge to you is to peel back "fine". Is this a code for “Everything is not fine, but I really don’t want to talk about it?”

I'm here to inform you that it requires work, intentionality and purpose to get to know your clients. This is what you must do to set yourself apart from all the other salespeople.

The only way to determine your client's level of engagement is to invest in the relationship.

Relationships are a two-way street, and if your clients aren't engaged then it's up to you to find ways to make this happen.

It's not just about transactions; it's about creating meaningful connections and experiences that resonate with your clients on an emotional level.

It's all about the human heartfeltconnection between you and your client.

Highly engaged clients buy more from you, promote more of you, and demonstrate more loyalty. Providing a high-quality client experience is an important component in your engagement strategy.

Here are a few strategies to enhance client engagement and create that heartfelt connection:

Show Appreciation:Acknowledge and appreciate your clients for their support and loyalty. This could be as simple as sending a thank-you note, communicating gratitude, or recognizing your clients publicly for their contributions or achievements.
Be Authentic: Authenticity builds trust and strengthens relationships. Be genuine in your interactions with your clients and strive to communicate openly and transparently. Avoid using sales-scripted or sales-centric language, and instead, speak from the heart. Speak like a human, not a sales robot.
Foster Community: Create opportunities for clients to connect with each other. Network your client network together. This may include hosting events, online forums, or social media groups where clients can share experiences, ask questions, and offer support. Building a sense of community builds trust, encourages engagement and fosters loyalty.

Invest in your clients and you'll be able to collect from your clients.

NO EXCUSES, YOU MUST GET TO KNOW YOUR CLIENTS

"He that is good for making excuses is seldom good for anything else."

Benjamin Franklin

How well do you really understand what your largest clients expect from you?

Imagine for a moment all that you could uncover by asking your clients the simple yet difficult question, "What is it that you really expect from me?" What you learn soon becomes pure gold.

How many of you really understand what your clients desire?

Not to cast a dark shadow over our time together, but how would you feel if you lost anyone of your top 5 accounts? It would suck, it would be painful, it would be horrible and guess what? It happens.

I strongly believe it's preventable. Please, think about these two questions... How well do you really know your clients? How well do they know you?

If you truly want to get to know your clients, then you must take the sales hat off, roll up your sleeves and engage in healthy conversation.

Are you having any kind of meaningful conversations with your clients outside of the selling process?

How many meaningful relationships are you developing and building inside your current account base?

Sales professionals do not become relationally vulnerable with their clients.

It's about uncovering the conversation your client is having with themselves. In doing so, this opens honest communication as to what's really going on which provides you the opportunity to dig below the relational surface.

If your clients don't feel like they're being heard, seen and understood, they may withhold critical information as to where they really are or what they really feel about you. In turn, this may diminish or eliminate your ability to impact your future with them.

Do you know your clients as well as you think you do?

YOU THINK YOU KNOW YOUR CLIENTS

Ego rears its ugly head in sales. Let's set aside your ego, I would like for to think about your best client, (however you choose to define best client), got it... here's what I'm going to ask you to do... go face to face with your best client and ask them this...

What's the value I've been bringing to you and your business?

You can't say a word after you ask this question. Bite your lip, mums the word.

Immediately, if your best client without hesitation can't answer this question, then I'm here to inform you that you don't know them, and they don't know you as well as you think.

All this means, is you have some relational work to do.

PERCEPTION IS REALITY

“Perception is reality. If you are perceived to be something, you might as well be it because that’s the truth in people’s minds.”

Steve Young

If I were to ask a sampling of your clients what they think about you, and how they feel about you, what do you think they would say?

I believe understanding how your clients perceive you becomes critical information in establishing your strategies and relational alignment.

We live in a digital age, where everything is a Google search away. This makes what you do and the services you provide easier to find. On the flip side, your competition is easier to find as well.

This means it’s easier for the unhappy, unsatisfied or "I'm just fine" client to leave.

Your clients all have choices. They will continue to do business with you if you genuinely care about them, are truly interested in solving their problems and have their best interest at heart.

How well are you aligned with your client's perception?

YOU MUST UNDERSTAND YOUR CLIENT'S BUSINESS

Create true, authentic and appreciative relationships by spending informal time with your clients. This will help you to understand them and their businesses in a completely different manner. In doing so, they get to know you and what makes you tick.

With all sincerity, when you get to know your clients inside and out, you can personalize the attention you give them.

True leadership is your ability to affect change and influence people inside your current accounts.

Are you inspiring your clients to do better business?

Leading with a servant mindset can indeed be a powerful approach in building long-term relationships and establishing yourself as a trusted advisor.

When you prioritize serving others over self-interest, you cultivate trust, loyalty, and unbreakable bonds.

When you take your clients for granted, they will soon take you for granted.

How well do your clients know you?

HEART MUST BE AT THE CENTER OF YOUR RELATIONSHIPS

Are you really giving your clients what they value more effectively than your competitors?

Are you bringing your heart to the forefront to help your clients do better business?

When you lead with empathy, compassion, and sincerity, you create an environment where trust can flourish, communication can thrive, and mutual understanding can deepen.

When you sincerely and deeply understand your clients, this will open the door to more creative solutions. This becomes huge steppingstones to a synergistic and profitable partnership.

Your clients are the lifeblood to your success. No clients, no business. Lead with a servant mindset and heart. I promise this will be bring about a positive change.

Focus on their success not your success.

Do you really know what your clients think of you?

Paul Ross is on a passionate mission to guide already successful sales professionals and entrepreneurs to radically up-level their sales results. He is an Author, Speaker, Elite Sales Trainer, Master Hypnotist, and Master Practitioner of Neuro-Linguistic Programming. Over the past 30 years, he has guided tens of thousands of people to use the power of words to design their own results.

SHOW SUMMARY

In this episode of Selling From the Heart , join us in an enlightening conversation with Paul Ross, author of "Subtle Words that Sell: How to Get Your Prospects to Convince Themselves to Buy and Add Top Dollars to Your Bottom Line." Paul introduces innovative approaches to sales, drawing from his expertise as an elite sales trainer, master hypnotist, and practitioner of neurolinguistic programming. He emphasizes the importance of understanding subconscious motivations, building trust, and expanding prospects' states of consciousness to facilitate impactful sales interactions.

KEY TAKEAWAYS

Sales isn't about selling products; it's about selling decisions and positive emotions related to those decisions.

Prospects often struggle with trusting themselves to make good decisions and believing they deserve the offered opportunities.

Effective sales communication involves influencing subconscious minds to expand prospects' beliefs and possibilities.

Utilizing subtle language, metaphors, and stories can captivate attention, build trust, and guide prospects towards desired outcomes.

Confidence in sales can be cultivated through learning confidence, which involves extracting lessons from every experience and continually improving sales skills.

Leadership in sales entails enrolling teams in a shared vision, fostering a culture of trust and empowerment, and developing the ability to emotionally regulate and empathize with team members.

QUOTES

"Selling is not only about getting your ideas into the prospect's mind; it's about expanding their mind to include your ideas and new possibilities."

"Rapport is only important if it sets the groundwork for suggestibility. If it doesn't do that, so what?"

"If you really want to be a leader, you have to learn enrollment, which is fantastic for using these techniques very powerfully and very quickly."

"Your ability to lead and see others comes down to states of consciousness, both in terms of influencing others and influencing yourself."

Learn more about Paul Ross:

LinkedIn:

/ paul-ross-b43a963

Learn more about Darrell and Larry:

Darrell's LinkedIn:

/ darrellamy

Larry's LinkedIn:

/ larrylevine1992

Website: https://www.sellingfromtheheart.net/

Please visit BarnesandNobles to order your copy of the rerelease of the Selling from the Heart book.

https://www.barnesandnoble.com/w/sell...

SUBSCRIBE to our YOUTUBE CHANNEL!

/ sellingfromtheheart

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https://whyinstitute.com/

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Click for your Daily Dose of Inspiration:

https://www.sellingfromtheheart.net/d...

This Week in the Copier Industry 5 Years Ago

Art Post · 3/30/249:18 PM

This Week in the Copier Industry 5 Years Ago

First Week of April 2019

Real Copier Sales

First, I'd like to give kudos to the person on Linkedin who made mention of "investing" in yourself. Can't remember who it was and it might have been Earl Everson. Earl, if it was you thanx for giving me the idea to write about "investing in your sales career". If it wasn't you, I'll have to make sure that I thank that person......more here

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Re: 3 Reasons to Try a Live Stream Demo for Your Next Copier or Printer Purchase

Art Post · 4/7/1910:04 PM

I thought this was a neat concept until one of my prospects told me that they had one schedule and the demonstrator (person), never showed up

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Comment

Re: The Benefit of Building a Copier Quoting Tool

Art Post · 4/1/199:53 PM

I will be working out the details for ITEX by the end of the week.If you're going to ITEX please stop by the Perfect Copier booth, the Copier Solutions booth, Arlington booth, DocuWare booth and BEI Services booth. I post something here and then post some times on the P4P Hotel Calendar.

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Art Post · 4/1/199:42 PM

solution providers," said Bob Skelley , CEO, The Channel Company. "We are proud the CRN Partner Program Guide has become the trusted resource to identify the most rewarding partner programs and provides crucial insight into their strengths and benefits for the channel." "The designation for the second year in a row as a 5-Star technology vendor from CRN demonstrates Lexmark's dedication to our channel partners," said Sammy Kinlaw , vice president, worldwide channel and OEM sales. "With our

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Perfect Copier...."Here's a sample one that I did for three devices"

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https://www.perfectcopier.com/...bFG44Tg7OFEXQ13k4Ypf

Re: Epson A3 75ppm/100ppm Business Inkjets

Jason H · 4/3/1911:13 AM

, we have not sold a single one in a year and a half or so. We thought this could possibly be the next "thing", but it appears that is not the case. When we talk about it to the customers they don't get excited with the selling points the machine has: No replacement parts, 50,000 page ink cartridges, print head warranty. They also don't like the bridge unit that makes the stapler sit out 3 or 4 feet from the machine. It makes for a very large footprint and also adding the finisher slows the machine

Comment

Re: KM 1 Rate aka Flat Rate (unlimited clicks)

Greg Moseley · 4/1/198:21 AM

The survey question was a bit too broad. Lets call it “Certain Rate billing” is exceptionally viable for (1) A4 products since they need 40% less maintenance, have a much lower initial placement cost and for most end-users meets their needs. (2) people will not produce more prints with Certain Rate billing as print volumes have declined 50+% over the past 5 years alone. Our society will not abandon the digital age and return to analog! (3) dealer expense to manage Certain Rate billing is far

Member

Matthew Caspers

Re: Buyers Are Liars!

Jayjay4535 · 4/3/198:55 AM

Preach! Oh how about this one: when the net - new prospect speaks horribly about their current vendor, how bad their service is, and how much they want to move to someone else. You provide a fantastic proposal, they tell you how great it is, and thats when the crickets begin. You find out a couple weeks later when you finally get them on the phone that they decided to stay with their current vendor, because of one of the following reasons: 1. They didnt want to upset the status quo 2. All of...

Re: Buyers Are Liars!

Art Post · 4/3/199:15 AM

Yup, seen all of that and had all of that done to me also.

Re: Perfect Copier....Just created my first and second copier proposals!

Art Post · 4/4/1910:56 PM

premium members can access and view the quote here https://www.p4photel.com/blog/...id-for-three-devices let me know your thoughts! Again this is just a test one

Member

Imaplerepair

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OMG, it's a Brother "Part 2"

Art Post · 4/5/1910:39 PM

It's been a little bit more than a week since I posted OMG, it's a Brother! That blog detailed how I took an @Ancestry DNA test and found out that I have a biological brother living in Arizona. The last week has been a roller coaster of emotions (it was a tough week to focus on selling copiers), my brother and I have had quite a few phone calls, shared some pictures (facebook) shared some laughs and shared some of our earliest memories about growing up in New Jersey. Twenty Miles Get this, we

Re: "I don't give a sh** about dealers"

yeti · 4/1/1910:45 AM

Channel Sales is a difficultwork process your sales cycle is dependent on other people to complete and you have to sell to the salesperson who is doing the selling. that takes time and trust, I get why these guys would not care about working with the dealer but they shouldn't bite the hand that feeds them for a quick deal, this takes a long time to cultivate. Software as Service companies is better at this than transactional companies. I was in channel sales for a long time it can be hard

Re: "I don't give a sh** about dealers"

John Mooney · 4/1/1912:28 PM

no, I can't buy it from them I need to call the manufacturer whom we ordered the MFPS from I then call the manufacturer and get told "no those aren't our item codes you need to call Nusiance for that" I then call back the Budapest guy and he tells me "No we can not sell to you, you need to call the manufacturer" At this point we're trying to get a copier delivered so I call LoJack directly and finally get hold of someone who can help and lo and behold I get all of the information and a quote. We

Re: Breaking Xerox News!

H Carl Little · 4/4/194:18 AM

That seems like a lot of office closing. They need to do a lot of things but mostly just listen to the needs of their clients and make their billing process easier to understand. Oh yea. They are moving that process off shore where those folks can explain things they don't even understand.

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Former State CIO Shanna Rahming Joins SDI Presence

Art Post · 4/1/1910:03 PM

posture for the State, and helped Nevada become one of only 7 selected states with federally-funded Cyberstart scholarships. Shanna drove single sign-on, identity access management, data center consolidation, and Office 365 deployment throughout the State. She also streamlined IT procurement resulting in over $10M in savings, and pre-negotiated state-wide IT contracts that allowed local municipalities access to significant volume discounts. "Constituents expect their government to leverage IT like

Topic

Epson A3 75ppm/100ppm Business Inkjets

gap · 4/2/1911:07 AM

Looking for ANY channel insights on Epson's high-speed A3 business inkjets: -What verticals/businesses are buying these? -What are models are these replacing? -Epson's promotional/sales strategy - dealer discounts? -Success stories or challenges with these models? Thanks!

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DecisionWise Recognizes GreatAmerica Financial Services Corporation as 2019 Employee Engagement Best Practice Award Winner

Art Post · 4/2/1910:55 PM

, GreatAmerica was established in Cedar Rapids, Iowa in 1992 and today is organized into eight business units. It has a staff of over 500 employees with offices in Georgia, Minnesota, and Missouri. GreatAmerica also offers innovative non-financial business services to help their customers grow. Media contact: DecisionWise Justin Warner VP Sales and Marketing +1.801.515.6500 jwarner@decisionwise.com

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FUJIFILM’S SUPERWIDE STANDOUT ACUITY ULTRA TO DEBUT AT GRAPHICS CANADA EXPO

Art Post · 4/3/1910:03 PM

qualityto be checked during printing Multi-roll capability maximizing productivity allowing multiple jobs to be printed simultaneously High Performance Fujifilm Uvijet Inks Fujifilm Uvijet ink systems are renowned in the industry through Fujifilm’s high-productivity wide format printers. The Uvijet GS ink series, developed specifically for use with the Acuity Ultra Series of printers, produces a low-build ink film with excellent coverage and adhesion, high density vibrant backlits and a durable finish

Topic

Mark Andy sees continued interest in Performance Series presses

Art Post · 4/7/199:59 PM

With flexography still serving as the primary source of label printing, it’s no secret that demand for these conventional presses continues in 2019. These are not the presses of yesteryear, though. Manufacturers are continually devising ways to modernize their machines, especially with the inclusion of automation. Mark Andy, a printing press supplier based in Chesterfield, MO, USA, has not slowed down its development of its award-winning Performance Series line of flexo presses. Even as the

Re: "I don't give a sh** about dealers"

John Mooney · 4/1/1911:09 AM

Yeti- I agree with you, and I was in channel sales as well. I think a big part of the program is there's a lot of channel sales people that don't understand that it's a two way street. When I was "feet on the street" you'd have a channel rep come in, make a presentation and then say "okay take me on meetings". To me that literally says the same thing that one of the reps said to me in my original post. Unless you're bringing real value and maybe a hardware lead from time-to-time then you're

Re: "I don't give a sh** about dealers"

Paul Giorgi · 4/1/1911:49 AM

About 5 years ago Print Audit made the decision to not sell directly to end users it was a policy ours. From the way I was compensated to how I interacted was solely focused on the success of the dealer.

Re: Epson A3 75ppm/100ppm Business Inkjets

gap · 4/3/1911:44 AM

Thanks Jason! I was out at the Epson office as well around the launch time and they were SO excited to get this product on the market. Print quality was good in my opinion when they tested it, but I've also heard that there are still customer concerns around page curling. Appreciate the additional feedback.

-=Good Selling=-

Leads

Lead for MFPs for K12

Art Post · 3/30/249:02 PM

see attached file

Leads

Lead for MFP Master Agreement

Art Post · 3/30/248:44 PM

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Leads

Lead for Multiple A3 MFPs

Art Post · 3/30/248:38 PM

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Ask Us Anything

Ask Us Anything XII

Art Post · 3/29/249:30 AM

Memoirs of a Copier Sales Person

So what's your 3rd party dealer horror story?

Art Post · 3/28/249:30 AM

Thought this would be a good collection of threads to share about 3rd party dealer horror stories on our site. Here's the original thread.

"I don't give a sh** about dealers"

This was something a 3rd party solutions vendor rep said at a dealer event to me once that left me speechless. The actual full quote was:

"I don't give a sh** about dealers I just want to sell and move on."

Needless to say when that same person called about becoming a partner recently I had to shoot it down.

This got me thinking. It's hard enough day-to-day for our sales teams battling to the lowest click rate for pennies which is why we look at alternative solutions to increase profitability. So when those solutions go south it completely erodes sales confidence.

So what's your 3rd party dealer horror story?

Response 1)

Not sure if I can remember any third party horror stories, but I did have one with Ricoh many years ago when they introduced their first 80 ppm production MFP. At 80 pages a minute I thought it was a no brainer to place them in print shops. I was so wrong. Turns out that piece of crap could not print or copy good halftones. I sold one and it came back, I later found out from Ricoh peeps that they knew the device was horrid with halftones, however they did not tell the dealers or the sale peeps.

Response 2)

The most obvious one we had was we were working on a document management deal with our best client. The document management company started calling the client directly every 2 days and the client asked me to get them to knock it off. I called them and they said they didn't care what we wanted because we didn't know how to sell the products anyway, and that's why they needed to take over and call the client themselves.

Response 3)

Channel Sales is a difficult work process your sales cycle is dependent on other people to complete and you have to sell to the salesperson who is doing the selling. that takes time and trust, I get why these guys would not care about working with the dealer but they shouldn't bite the hand that feeds them for a quick deal, this takes a long time to cultivate. Software as Service companies is better at this than transactional companies. I was in channel sales for a long time it can be hard, especially when you are in the dark over the sales cycle

Response 4)

Response 5)

Hey Paul, get out of my thread! (LOL)

Paul's one of the good-guys when it comes to these things

Response 6)

Here's one from last week with a certain company that just got acquired by another company (hint: sounds like LoJack)

Me: Hello we have a customer that we ordered cost-recovery tablets for in the past and we need to order a new one for a new office.

Guy in Budapest: What's the customer name and do you have a serial?

Me: Customer's name is Billy's World-O-Law and the serial is XXX-XXX-XXXXXXX

Guy in Budapest: I'm sorry we can not sell to you. You need to call Cranel.

I call Cranel, they tell me no, I can't buy it from them I need to call the manufacturer whom we ordered the MFPS from

I then call the manufacturer and get told "no those aren't our item codes you need to call Nusiance for that"

I then call back the Budapest guy and he tells me "No we can not sell to you, you need to call the manufacturer"

At this point we're trying to get a copier delivered so I call LoJack directly and finally get hold of someone who can help and lo and behold I get all of the information and a quote. We get the order and send over the PO.

Sales rep asks me what about set up?

I call the local Northern California dealer who says "yeah we don't set up those tablets you need to call the manufacturer "

I then call Lojack again and they're happy to help with the set up! FINALLY!!!

But then he says:

"We can get this scheduled in about six weeks........"

Response 7)

We were at a convention in Vegas talking to one of the App developers and we were visiting with him about a customer wanting his app and we needed to know more about it. 5 minutes into the conversation he looked over our shoulder and said "Oh there is a bigger dealer I need to go talk to them" and left in the middle of the conversation. We are not a huge dealer, 10 employees but that was over the top. We don't support his app....

Last thread

My solutions horror story is DocStar. One of my major MFP customers has a DocStar system. Year after year my customer has paid for DocStar's "Softcare" product support which is supposed to entitle the customer to support and the latest software updates. I'm guessing they've paid $18,000 through the years for the software support for which DocStar really didn't have to do much of anything. With the latest update they are now forcing the customer to upgrade to a whole new platform and here's the catch........You have to pay DocStar to do a data conversion to get your data onto the new platform. At minimum this upgrade will cost the customer another $14,000. I can tell my customer is not happy. Me as the sales rep am caught in the middle as the bearer of the bad news.

-=Good Selling=-

Hacked

Today's Hacked!

Art Post · 3/27/249:47 PM

Hacked!

New Zealand says Chinese 'state-sponsored' group hacked parliament - Al Jazeera.....New Zealand says Chinese 'state-sponsored' group hacked parliament. New Zealand Foreign Minister Winston Peters says alleged cyberattack .....read more

US, UK Bring Charges, Sanctions in Response to Chinese Hacking Operation - .....Focus of penalties is Chinese state-backed hacking group called APT31, which has been operating since 2010.....read mor

Cybersecurity expert warns residents after TAD ransomware attack | wfaa.com -.....TAD said someone hacked into the agency's system on March 21, crashing its website. They've notified the FBI and the Texas Department of .....read more

US authorities charge seven over Chinese hacking | .....As alleged in today's indictment, this prolific global hacking operation – backed by the People's Republic of China government – targeted journalists, .....read more

New Zealand accuses China of hacking parliament, condemns activity -
American and British officials nicknamed the hacking group responsible Advanced Persistent Threat 31 or "APT31", calling it an arm of China's Ministry .....read more

This hacked Twitter user turned ethical hacker now recovers social media accounts - After his Twitter account fell victim to a hack 13 years ago, Amama Benn turned the tables. He mastered ethical hacking and now helps social media .....read more

Internet Safety Update: Integris, St. Anthony patients hacked, deceived, kept in the dark - .....If Internet criminals hacked Navvis and stole people's private health information six months ago, why is Navvis just now getting around to telling .....read more

Sri Lankan Minister's Facebook page hacked? - .....Sri Lankan Minister's Facebook page hacked? March 26, 2024 at 3:58 PM. The Facebook page of Minister of Wildlife and Forest Resources Conservation .....read more

China should be considered a threat, says MP 'hacked by Beijing' - BBC News.....One question hanging over today's events is why is the UK government acting now? It's still unanswered. The hacking of the Electoral Commission .....read more

US sanctions Chinese cyberespionage firm, saying it hacked US energy industry - .....THE US on Monday (Mar 25) imposed sanctions on a China-based firm it said was a Ministry of State Security front company, accusing it of serving .....read more

China hacked poll panel, behind cyber attacks on MPs:.....The UK govt revealed on Monday that China was behind a wave of cyber attacks against MPs and peers, as well as a hack on the electoral .....read more here

Los Angeles Department of Mental Health hacked | .....The City of Gardena Police Department (GPD) was initially hit by a cyberattack in which threat actors accessed an employee's GPD Microsoft Office 365 .....read more here

-=Stay Safe=-

What advice would you give a company that’s hesitant to leave its legacy ERP system due to data migration concerns

Art Post · 3/27/249:30 AM

click image for video link

Leads

Lead for 28 plus Copiers (eight production) for K12

Art Post · 3/26/249:40 PM

see attached file

Leads

Lead for 25 plus Copiers for K12

Art Post · 3/26/249:32 PM

see attached file

Polek & Polek

If Today Is Your Birthday with Chris Polek "Jim Lovell"

Art Post · 3/26/249:30 AM

Leads

Lead for A3 Mono MFP

Art Post · 3/25/249:37 PM

see attached file

Leads

Lead for Fleet of K12 (165 plus) Copiers

Art Post · 3/25/249:34 PM

see attached file

MSP & MSSP & IT Industry Notes

MSP & MSSP & IT Industry Notes for March 24th, 2024

Art Post · 3/25/248:33 PM

Cybersecurity Notes

University of California San Diego Health notified an unknown number of patients that their PHI was exposed after two email phishing attacks.
Stanford University of California, which also operates healthcare facilities, notified 27,000 individuals that their info was exposed after cyber attack.
University of Texas Southwestern Medical Center of Dallas, TX notified 2,094 patients that their PHI was exposed after cyber attack.
Stewart-Webster Hospital of Richland, Georgia most likely will be hit by a negligence HIPAA lawsuit after boxes of paper medical records were found discarded on the front lawn of the facility.
Department of Developmental Services in Waltham, Massachusetts notified an unknown number of patients that their PHI was exposed after paper medical records were left on the property.
Jewish Home Lifecare of New York notified 501 patients that their PHI was exposed after cyber attack.
Lake of the Woods County Social Services of Minnesota notified 537 patients that their PHI was exposed after cyber attack.
Littleton Regional Healthcare of New Hampshire notified 12,614 patients that their PHI was exposed after email phishing attack.
Rebound Orthopedics & Neurosurgery of Vancouver, WA notified an unknown number of patients that their PHI was exposed after cyber attack.
CCM Health of Montevideo, MN notified 29,182 patients that their PHI was exposed after cyber attack.
University of Tennessee Health Science Center Physicians and Hospitals notified an unknown of patients that their PHI was exposed after cyber attack.
Orsini Pharmaceutical Services in Illinois notified 1,433 patients that their PHI was exposed after email phishing attack.
MarineMax of Florida notified an unknown number of customers that their info was exposed after cyber attack.
KMJ Health Solutions of Michigan notified 2,191 patients that their PHI was exposed after cyber attack
Texas Health and Human Services Commission notified 3,392 patients that their PHI was exposed after being stolen by employee.

Scanner sales to grow

Report published by Allied Market Research
Desktop scanner market to grow to $8.7 billion by 2032
CAGR (cumulative annual growth rate) of 5.7%

Lock in on Cyber Security with ARCOA

IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
Data Destruction: Ensures sensitive data is completely erased from devices before disposal
Asset Remarketing: Resells refurbished IT assets to maximize value recovery
Recycling Services: Provides environmentally responsible recycling of electronics
Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Managed Print Services revenue growth

Research published by Maximize Market Research
Managed print service market expected to reach $94.33 billion by 2029
CAGR (cumulative annual growth rate) of 9.81%

Large format inkjet print sales growth

Research published by MarketsandMarkets
Large format color inkjet printer market expected to pass $10.4 billion in sales by 2028
CAGR (cumulative annual growth rate) of 5%
Driven by increasing need by applications in retail and interior design

Insight Named NVIDIA's 2024 Americas Software Partner of the Year

Insight Enterprises awarded 2024 NVIDIA Partner Network (NPN) Americas Software Partner of the Year
Recognized for exceptional work in assisting clients integrate AI into their business
Elite NPN member, integrating NVIDIA AI into deep learning solutions for competitive advantage
Offers AI Proof of Concept process through in-house Research & Innovation Hubs
Holds NPN competencies in Compute, Networking, NVIDIA DGX AI Compute Systems, and NVIDIA AI
Insight helps clients accelerate machine learning operations and automate AI workloads in enterprise applications
NPN awards honor partners in various competencies and industries, including service delivery, data center networking, public sector, healthcare, and higher education
Insight Enterprises, Inc. is a global Fortune 500 Solutions Integrator specializing in IT transformation
Offers services in cloud, data, AI, cybersecurity, and intelligent edge

TPx's New Virtual Compliance Officer Solution Helps Companies Maintain Defensibility ...

launches Virtual Compliance Officer solution as part of Security Advisory Services
Aimed at helping companies manage information security compliance
Solution offers comprehensive oversight of compliance and legal standards
Reduces the risk of non-compliance with complex and ever-changing regulations
Provides data-driven insights for real-time decision-making
Budget-friendly offering for small- and mid-sized businesses

DYOPATH Ranked on CRN 2024 MSP 500 List

DYOPATH named to CRN's MSP 500 list in the Elite 150 category for 2024
CRN's MSP 500 list highlights top Managed Service Providers (MSPs) in North America
Recognizes MSPs for enhancing efficiency, simplifying IT solutions, and optimizing ROI
DYOPATH selected for its focus on large organizations and strategic partnerships, driving industry innovation

Konica Minolta Brings Enhanced Security and Improved Ease of Use to the Modern Workplace

Next generation of Konica Minolta bizhub i-Series MFPs and SFPs announced
Enhanced security features address concerns around print infrastructure security
New Authentication Attack Detection function blocks unauthorized attempts
Improved ease of use with intuitive user interface and expanded paper capacity

Ericsson Federal Technologies Group established in the U.S.

Ericsson Federal Technologies Group established in the U.S.
Aims to address specific needs of the federal market
Provides tailored solutions and services for federal agencies
Strengthens Ericsson's presence and commitment to the U.S. market

Microsoft to end print driver support

Reported by Tech Radar magazine

Microsoft has stated it will no longer service third-party printer drivers on devices that use Windows OS, including Windows 11
Will allow IPP Class Driver and Mopria-compliant print devices
Will be supported instead of OEM drivers via Windows Update
Printer/MFP manufacturers will not have to provide dedicated drivers
Microsoft claims this will improve performance and reliability
Mopria certification will be a mandatory requirement for HLK (hardware lab kit)
Changes will take place over several years until 2027

M-Files Named Among KMWorld’s 2024 100 Companies That Matter in Knowledge Management

M-Files Platform recognized among KMWorld's 100 Companies That Matter in Knowledge Management for 2024
Acknowledged for pioneering solutions driving advancements in information management
M-Files knowledge work automation platform empowers professionals to focus on core competencies
Leveraging automation, machine learning, and AI to transform manual processes and improve efficiency