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December 2023

Harnessing the Power of Reading Books to Enhance Conversational Competency.

"Reading is essential for those who seek to rise above the ordinary."
Jim Rohn

A 2021 survey courtesy of the Pew Research Center found that 23% of American adults have not read a book in any form in the last year; reading for pleasure is becoming less popular among American adults, despite all its benefits.

Statistics provided by Golden Steps ABA:

  • The average reading level of American adults is eighth grade.
  • 42% of college graduates read books for personal growth and development.
  • 70% of adults have not been in a bookstore in the past five years.

Reading broadens your vocabulary, reading enhances your conversations, and applying what you read spurns growth.

Research conducted at the University of California, Berkeley found that reading strengthens brain activity, therefore delaying cognitive decline.

In their research, they also found out, with an overwhelming majority of college students living stressful lives, reading can be a new, conducive method to curb stress.

Beyond this, reading improves concentration, critical thinking skills, memory skills and vocabulary.

All being said, can all of this be applied to the sales community... I believe it can.

Reading improves your conversational competence.

Reading creates alignment with executives and key decision makers.

Reading builds your sales confidence.

“Reading is a very necessary habit for every successful businessperson,” said Ellen Parry Lewis, a fiction author. “It broadens your mind, helps with your written and verbal communication skills, and gives you a certain level of understanding and empathy.”

Here are some ways reading can benefit your sales career:

  1. It increases intelligence - As Dr. Seuss once wrote, "The more that you read, the more things you will know. The more that you learn, the more places you'll go." Reading helps to continually develop your brain.
  2. Expands vocabulary - Reading regularly exposes you to new words, phrases, and sentence structures, helping you enhance your vocabulary.
  3. Reading increases knowledge - Filling your mind with new facts, new information, and new ideas will make you a better conversationalist as you’ll always have something interesting to talk about.

Mark Twain once said,

“The man who does not read good books is no better than the man who can’t.”

The question I'd like all of you to think about... Can reading enhance your conversational competency? I believe it can.

SUCCESSFUL CEO'S READ

I love what Mark Cuban has to say about reading,

“I would continuously search for new ideas. I read every book and magazine I could. Heck, 3 bucks for a magazine, 20 bucks for a book. One good idea that led to a customer or solution and it paid for itself many times over.”

In an interview with The New York Times back in 2016, Bill Gates shared that he reads around 50 books per year. Reading is, he said, “the main way that I both learn new things and test my understanding”.

Facebook founder Mark Zuckerberg started his own book club in 2015 to challenge himself and others to read a book every two weeks.

In his book, Change Your Habits, Change Your Life, Tom Corley writes about the 5-year study in which he interviewed a host of self-made millionaires about their daily habits. He concluded that reading was a key factor in their success.

Check this out... He found out that...

  • 88% of his wealthy respondents reported that they spent at least 30 minutes every day on reading and self-education.
  • 85% read two or more self-improvement books per month.
  • 86% said they had a passion for learning new things.
"Many successful people don’t read for entertainment; they read to acquire better knowledge to make informed and intelligent decisions."
Tom Corley

So, here's something for all of you in sales to think about... If successful CEOs are reading to acquire better knowledge to make informed and intelligent decisions, then what prevents you from reading to do the same?

Sales professionals who commit themselves to reading find themselves sitting more frequently at the executive business table.

Just have to ask... What are you reading right now?

We can make excuses, or we can have growth, you can't have both when it comes to reading.

Successful people have time to read because they choose to.

Successful people self-educate by reading.

Successful people are voracious readers because that’s what they want to do. They love to read, and they make time for books.

HAS LACK OF READING STUNTED CONVERSATIONAL GROWTH?

"Conversational competence is the single most overlooked skill we fail to teach. Kids spend hours each day engaging with ideas and each other through screens, but rarely do they have an opportunity to hone their interpersonal communications skills…… Is there any 21st-century skill more important than being able to sustain coherent, confident conversation?"
EDUCATOR PAUL BARNWELL

This quote applies directly to the sales world.

Think about the following:

  • Are you having coherent and confident conversations with your clients and future clients?
  • Are your conversations full of conversational competence or conversational uncertainty?
  • Has technology combined with lack of reading killed our ability to truly converse with people?

Let's flip this around for a moment...

Reading has a profound impact on your conversational growth. It expands your vocabulary, exposes you to various writing styles, and introduces you to diverse perspectives and ideas.

Reading allows you to encounter different ways of expressing thoughts, which can inspire your own communication style. Reading also exposes you to varied content providing you with interesting topics to discuss, making conversations more engaging and informative.

Reading books strengthens your conversational aptitude.

Reading fosters your critical thinking along with your comprehension skills. This becomes vital in understanding conversations and effectively contributing to them.

Reading not only enriches your vocabulary but also broadens your knowledge base, enhancing your ability to engage in meaningful conversations.

Imagine for a moment...

What would happen to your sales results if you brought meaningful conversations to executives and key decision makers?

As you think about your sales growth and conversational strength over the next year, can reading catapult you to new levels?

Check this out... Read 20 pages per day (average book 200 pages) one will read between 2-3 books per month, 24-36 books in one year.

MY 2023 READING LIST

Part of my morning routine is to set aside 20-30 minutes to read. In doing so, this has allowed me to read the following books:

1.     Deep Work – Cal Newport

2.     The Game of Life and How to Play It – Florence Scovel Shinn

3.     Friction – Soon Yu & Dave Birss

4.     Napoleon Hill My Mentor – Don Green

5.     Your Leadership Legacy – Oakland McCulloch

6.     The Comfort Crisis – Michael Easter

7.     Believe and Achieve – W. Clement Stone and the Napoleon Hill Foundation

8.     The Power to Change – Craig Groeschel

9.     Hello Head, Meet Heart – Hannah Morgan Austin

10.  Positive Influence – Napoleon Hill Foundation, Napoleon Hill

11.  Freedom From Your Fears – Napoleon Hill Foundation, Napoleon Hill

12.  Adversity & Advantage – Napoleon Hill Foundation, Napoleon Hill

13.  Chase the Lion – Mark Batterson

14.  Acres of Diamonds – Russell H. Conwell

15.  Napoleon Hill’s Secret – Don Green, Napoleon Hill Foundation

16.  Please Sorry Thanks – Mark Batterson

17.  Lead The Field – Earl Nightingale

18.  Dear Napoleon – Jim Stovall & Napoleon Hill Foundation

19.  Pathways To Peace Of Mind – Napoleon Hill Foundation

20.  How to do the Work – Dr. Nicole LePera

21.  Wired for Authenticity – Henna Inam

22.  Go Big Or Go Home – Diana Kander & Tucker Trotter

23.  Shift And Disrupt – Bernadette McClelland

24.  Consciously Connecting – Holland Haiis

25.  Love Your Team – Helen Fanucci

26.  Uncopyable Sales Secrets – Kay Miller

27.  The Power Of Now – Eckhart Tolle

28.  Think and Grow Rich – Napoleon Hill

29.  Man’s Search For Meaning – Viktor Frankel

30.  Living Untethered – Michael Singer

31.  The Greatness Mindset – Lewis Howes

32.  Every Conversation Counts – Riaz Meghji

33.  How To Own Your Own Mind – Napoleon Hill Foundation

34.  Belonging, Overcoming Your Inner Critic and Reclaim Your Joy – Catherine Wood

35.  How To Sell Your Way Through Life – Napoleon Hill/Napoleon Hill Foundation

36.  You Owe You – Eric Thomas

I found that reading has built my conversational muscle.

Reading has become part of my morning workout for my mind and soul.

Just like exercise strengthens our body, reading strengthens our ability to communicate effectively. It exposes us to a multitude of language patterns, new words, and different ways of expressing ideas.

Reading will introduce you to various topics and viewpoints, providing you with a wealth of information to draw upon during your conversations. It's like having a vast library of knowledge that you can tap into whenever you engage in conversations, enabling you to contribute thoughtfully and confidently.

Just as athletes practice to enhance their performance, regularly reading and engaging with different types of content can significantly improve your conversational skills over time. It's a great way to continually challenge and strengthen your ability to communicate effectively with others.

Now think of your clients and future clients... What are you leaving on the table by coming up with all the excuses on why you have no time or desire to read?

Conversational competency occurs through reading!

Chris Schembra is the best-selling author of "Gratitude Imposta: The Secret Sauce for Human Connection." He is known as the Gratitude Guru and has used the principles of gratitude to spark over 500,000 relationships around the dinner table. Chris is dedicated to helping companies connect in meaningful ways and has worked with clients such as Microsoft, Google, Dell, and SAP.

SHOW SUMMARY

In this episode of Selling From the Heart , we discuss the importance of authenticity and meaningful connections in sales. Chris explains how gratitude can transform relationships and drive sales results. He emphasizes the need to shift from a focus on oneself to a focus on others and shares practical tips for expressing authentic gratitude. Chris also discusses the power of spontaneous gratitude and how it can positively impact both the giver and the recipient.

KEY TAKEAWAYS

Gratitude helps shift the focus from oneself to others, leading to more meaningful connections.

Authenticity is crucial in building relationships and establishing trust with clients.

Giving gratitude in the language that the recipient prefers can have a greater impact.

Spontaneous gratitude can be a powerful tool for personal growth and relationship building.

QUOTES

"Gratitude is the acknowledgment that you've received something of value from others."

"Gratitude doesn't have to be returned. Gratitude is the gift in itself."

"Giving gratitude in the language the recipient likes to receive, it is the key."

"Spontaneous gratitude, when done from the heart, can be a game changer."

Learn more about Chris Schembra:

LinkedIn: https://www.linkedin.com/in/schembra/

Learn more about Darrell and Larry:

Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/

Larry's LinkedIn: https://www.linkedin.com/in/larrylevi...

Website: https://www.sellingfromtheheart.net/

Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.

Please visit BarnesandNobles to order your copy of the rerelease of the Selling from the Heart book.

https://www.barnesandnoble.com/w/sell...

SUBSCRIBE to our YOUTUBE CHANNEL!

/ sellingfromtheheart

Please visit WHY INSTITUTE:

https://whyinstitute.com/

Please go to WORK BETTER NOW:

https://www.workbetternow.com/

Click for your Daily Dose of Inspiration:

https://www.sellingfromtheheart.net/d...



Heartfelt Professionals Live With Purpose, Pride And A Proactive Plan... What Say You?

"The secret of success is constancy to purpose."
Benjamin Disraeli

Constancy to purpose means staying focused and dedicated, despite obstacles or distractions that may arise along the way.

In this ever-changing, highly connected and technology driven world, the question becomes... What will you do to stay the course and not get distracted?

Whether in relationships, personal or professional goals, or even societal progress, finding the right balance between staying true to one's purpose and being open to change becomes mission critical.

Your success lies in the harmonious blend of constancy and adaptability.

One of the greatest gifts we have is our ability to choose how to live our life. I'm a firm believer that living with purpose does matter.

Merriam-Webster defines purpose as the reason for which something exists or is done, made, used, etc.

As we start off our time together, I ask you to think...

What's your purpose?

The meaning of life according to Viktor Frankl, the author of Man's Search For Meaning, lies in finding a purpose and taking responsibility for ourselves and other human beings.

Viktor Frankl published Man’s Search for Meaning in 1945. It inspired millions of people to identify their attitudes towards life. Frankl lived through the horrors of the Holocaust, a prisoner in Auschwitz and Dachau.

Frankl’s experience in concentration camps showed him that humans have the capacity to a find meaning. A meaning to any circumstances in life, even the most absurd and painful ones.

I highly encourage you to read, Man’s Search for Meaning, as Frankl went on to say,

"There is nothing worse than perceiving that our suffering is useless. However, if you can find a purpose, you won’t just endure your suffering; you’ll see it as a challenge."

Some of you might be asking yourself, what does all this have to do with sales and my sales career?

This has everything to do with sales, as the answer lies here...

Without a sense of purpose, pride and a proactive plan, you will aimlessly waffle throughout your sales career.

Napoleon Hill once said,

"A man without a definite major purpose is as helpless as a ship without a compass.”

Again, I ask... What's your Purpose?

What's your plan to fulfill that purpose? Will you back those plans with a sincere burning desire?

Don’t be like the masses or should I say all the empty suits and keep wandering through life. Discover who you are and why you are here.

WHAT'S IN YOUR HEART?

I believe a heartfelt sales professional thrives on being a part of a purpose. It's about becoming part of something that really matters. It's about making a difference to the lives of their clients and future clients.

The heart is powerful. It maintains life and connects us to our true selves. Our natural instinct to be, to desire and to do things is often driven from a pure place in our heart and the inner part of who we are.

Antoine de Saint-Exupéry once said,

“It is only with the heart that one can see rightly; what is essential is invisible to the eye.”

Here are some questions to facilitate opening your heart to set you on your journey:

  • What makes my heart sing and brings me joy?
  • What am I feeling right now that I need to communicate?
  • Am I making the best choice with the information I have right now?
  • What's my passion and who do I serve?

In chapter 6 of Selling from the Heart, I speak to Servant Led Sales Leadership. In a business world where many in sales are viewed with negativity, an authentic, real-deal approach is a breath of fresh air.

  • A servant led professional has an authentic desire to serve.
  • A servant led professional is all in.
  • A servant led professional pours themselves into their clients.
The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first.”
Robert K. Greenleaf

Again, without a sense of purpose, pride and a proactive plan, you will aimlessly waffle throughout your sales career.

I believe that heartfelt professionals who pour themselves into their clients become more successful, make more money and do more for their clients than sales reps who aim to just make money.

When salespeople who see their sole purpose as making a profit, they tend to view people as objects. They look at them as dollar signs, reeking of commission breath.

Lead with your heart and not your wallet.

A purpose-driven sales professional understands their client's environments and goals on a greater level than that of quota-driven sales reps.

Creating value and leading with heart not only transforms sales effectiveness, but it also provides insulation from the price hammer.

Just have to ask... Will you consider leading your life with a sense of purpose, pride and a proactive plan?

THE THREE SALES P'S TO LIVE BY

Heartfelt professionals are driven by high standards and deep morals.

These professionals who operate from a place of sincerity and integrity often set the bar high for themselves. Their work ethics and dedication are rooted in their strong moral compass and a sense of purpose, guiding them toward making decisions and delivering results that align with their principles.

This commitment to both excellence and ethical conduct fosters trust and respect in all their endeavors.

LIVE WITH PURPOSE

As I have shared with you, having a sense of purpose is essential to your well-being.

Living with purpose may not guarantee you increased earnings or quota attainment but rest assured living with purpose is about a desire to be part of something bigger than yourself.

Call it faith, mindfulness, or whatever it is you wish to align yourself with, a sense of purpose becomes your anchor in navigating your way through life.

Those with a sense of purpose in sales are passionate, they create change and they're committed. They're completely focused on serving first.

They ask themselves purposeful questions such as:

  • What problems do my clients encounter? How can I help them solve them?
  • How can I become more effective to better help my clients succeed?
  • How can I use my talents to be of greatest value to others?

What gives your life meaning?

What do you feel most at home doing?

How do you want to share, to serve, to grow?

Living with a sense of purpose helps you to push through sales discomfort.

LIVE WITH PRIDE

Sales professionals take pride in their work and it's extremely important to them.

If your eyes do not light up when you talk about what you do, then think about finding something else to do!

If you don’t love what you do where you spend at least 8 hours per day and 5 days per week of your life, then your long-term sales success is in danger.

I believe pride in your work is mission critical. This is one aspect that separates a sales rep from a sales professional. They invest in themselves and ensure this is visibly demonstrated.

Pride can be broken down to the following:

P - Personal

R - Responsibility

I - In

D- Delivering

E - Excellence

Living with pride as a sales professional is the engine that drives excellence. This not only reflects your dedication but ensures that you're motivated to continually produce your best.

Taking pride in what you do leads to higher quality outcomes, increased creativity, and a sense of fulfillment.

What makes you take pride in your sales career?

LIVE WITH A PROACTIVE PLAN

Successful salespeople are proactive. They anticipate potential problems before they occur and actively seek resolutions.

Proactive salespeople have greater stability, less stress and are in complete control of their sales destiny.

Proactive professionals plan for and create the future. They are change creators not passive sales spectators.

  • This planning helps them to overachieve.
  • This planning increases their awareness within their marketplace.
  • This planning has them involved and participating in community events.
  • This planning has them securing referrals from current clients.
  • This planning has them continually learning about their client's business.

This proactive plan includes nonnegotiable prospecting, profiling targeted accounts, executing client strategies and obtaining feedback to continuously improve their performance.

Personal accountability is the glue that ties commitment to results.

PURPOSE, PRIDE AND PLAN

Life's too short. You deserve a career where you have a sense of purpose, pride and a proactive plan.

Taking ownership of one's sales career is a hallmark for successful sales professionals. While your company and management team may provide support, resources, and guidance, the ultimate responsibility for success lies within you.

Ownership of your sales career means holding yourself completely accountable for your actions and results, constantly striving to improve, and taking radical amounts of initiative to steer your career in the direction you desire.

It is up to you to define what you do with your sales career.

  • Know what motivates you.
  • Find a mentor or a business coach.
  • Crave self-improvement.
"If you believe in yourself and have dedication and pride - and never quit, you'll be a winner. The price of victory is high but so are the rewards."
Paul Bryant

Mark Roberts is a sales and marketing guru with a 35-year legacy of success at companies like the Timken Company and Frito Lay. He is the author of "Branding Backwards" and has been honored by the National Association of Sales and Marketing. Mark is known for his expertise in human-to-human selling and helping companies drive explosive growth.

SHOW SUMMARY

In this episode of Selling From the Heart , Mark emphasizes the need for sales professionals to have worthy intent and genuinely care for their customers. Mark shares stories of companies that achieved explosive growth by understanding their customers' problems and providing solutions. He also provides practical tips for sales professionals, including the importance of asking good questions, listening to customers, and building relationships with key decision-makers and influencers.

KEY TAKEAWAYS

Selling from the heart means having worthy intent and genuinely caring for customers.

Understanding customers' problems and providing solutions is key to driving explosive growth.

Sales professionals should ask good questions, listen actively, and build relationships with key decision-makers and influencers.

QUOTES

"Selling from the heart is about authentically caring for people, serving others, and not worrying about hitting your sales numbers."

"The more you know about your customers, the more you grow with your customers."

Learn more about Mark Allen Roberts:

LinkedIn: https://www.linkedin.com/in/markarobe...

Learn more about Darrell and Larry:

Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/

Larry's LinkedIn: https://www.linkedin.com/in/larrylevi...

Website: https://www.sellingfromtheheart.net/

Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.

Please visit BarnesandNobles to order your copy of the rerelease of the Selling from the Heart book.

https://www.barnesandnoble.com/w/sell...

SUBSCRIBE to our YOUTUBE CHANNEL!

/ sellingfromtheheart

Please visit WHY INSTITUTE:

https://whyinstitute.com/

Please go to WORK BETTER NOW:

https://www.workbetternow.com/

Click for your Daily Dose of Inspiration:

https://www.sellingfromtheheart.net/d...

Around the World with Canon This Week

Exploring Canon's Latest Innovations: What's New in Printing Technology

In the world of printing, Canon keeps surprising us with cool new stuff. They recently brought out a fancy upgrade for their printing solution called uniFLOW version 2023.4. This upgrade comes with new features like a better printer driver called Plus UFR II, which makes printing easier. They also made it work smoothly with sysHUB for safe printing from SAP ERP, and they added a dashboard to help manage everything better. These changes mean Canon's really serious about making printing safe, smooth, and easy for businesses everywhere.

Not just that, Canon scored big deals with some important companies. They hooked up CPX, a big printer in Brisbane, Australia, with a new color inkjet system called varioPRINT iX3200. And over in Aston, PA, they set up an imagePRESS V1350 for Choice Marketing, which will help make sports trading cards. These machines show how Canon's working hard to make top-quality printers for different jobs, from big commercial printing to specialized stuff like those sports cards.

Now, let's talk about a cool new printer they made, the imageCLASS X MF1440. This printer is a multitasking champ! It prints super fast—42 pages per minute in black and white. Plus, it can scan both sides of a paper at the same time, zipping through 100 pages per minute in black and white or 80 in color. It's got a colorful touch screen and can connect in lots of ways. This printer shows Canon's focus on making printers that work great and are easy to use.

But wait, there's some news about Canon's plans. They might sell their big office in Melville, NY, if they don't get more tax breaks. That's where 1,100 people work! If they do sell, those folks might end up working from home around there. Canon's asking for more tax breaks to stay in their building, which they spent a ton of money building in 2013.

But among all this, Canon's cloud-based print management system, uniFLOW Online, keeps winning awards. It just got the 2023 Outstanding Cloud Output Management Platform award from Keypoint Intelligence, six years in a row! This shows Canon's really good at making cloud-based print stuff that people love.

And get this: the market for managing documents is getting bigger. A report from Allied Market Research says it was worth $7.1 billion in 2022 and could reach a whopping $34.2 billion by 2032! That's a big jump, growing at 17.3% every year. Canon's innovations and influence are playing a big role in making this happen, showing how much they matter in the printing world.

Canon's doing a lot of cool things in the printing world. Their new tech, big deals, and awards show they're serious about making printing easier and better for everyone.

-=Good Selling=-

What Happens When You Don't Ask?

Now that I'm old I can appreciate the things that Mom told me.  If I wanted something she told me to ask politely.  Whether that was at a store or at home I was always reminded to ask if I wanted something and do politely.

In our fast paced world of sames sometimes we find ourselves trying to figure out an angle that will help close the sale.  In most cases those angles will never work because it was all about us/me the sales person.

If we don't ask we don't get!

But how can we do this in a why that reflects that our offer is genuine for helping both parties?

I've stated this to client for years and it's rather simple.

"Hi Sandy, hope all is well with you and business.  I'm reaching to out to see if we can help each other.   Last time we spoke you were interested in that pre-owned wide format devices.  That unit has come and gone, however I have another one that will be available in a few weeks.  I'd like to include a maintenance agreement at no cost for the first year if you'd like to move forward with an order this week.  My month ends on the 23rd of this month and your order would help me in achieving my sales goal for the month.  Thus I'm hoping we can help each other.  Please let me know your thoughts."

Be genuine and state the reasons why this is good for both parties.  It doesn't work all of the time, but over the years this simple email got me to where I wanted to be.

-=Good Selling=-

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