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October 2024

New era of Secure Print with Microsoft

New era of Secure Print with Microsoft

  • Microsoft’s latest secure printing framework focuses on robust security improvements, targeting data protection and risk management in print workflows.
  • Solution integrates with Microsoft 365, enabling seamless access management and document protection through Azure Active Directory.
  • Zero Trust principles, such as strict authentication protocols and continuous monitoring, are now central to Microsoft’s print management.
  • New updates to Universal Print simplify deployment and maintenance, reducing on-site print server needs.

Ask Us Anything XXXVIII

"Ask Us Anything XXXVII" featured an engaging exchange between Art Post and Greg Walters, focusing on personal updates, including Art's support for his wife's recovery from spinal fusion surgery and Greg's impending move to Fort Myers, Florida. The participants also addressed technical aspects of the meeting regarding audio quality before diving into discussions on content creation tools, notably the use of LM Notebook and various AI applications for enhancing podcast production. The meeting included strategic talks about integrating digital financing into e-commerce, particularly for co

Today's Hacked!

10/30/2024

Sponsored by

Recent Hacking Incidents and Cybersecurity Concerns

Fired Disney Employee Allegedly Hacks into System to Alter Allergen Information on Menus

  • Former Disney employee allegedly hacked into Disney's menu system after being terminated, according to a federal criminal complaint.
  • Individual reportedly altered allergen information, including false claims that peanut-containing items were peanut-free.
  • Act potentially endangered guests with food allergies, leading to serious legal implications for the former employee.
  • Authorities, including the FBI, are investigating this case as a possible revenge plot.
  • Read more

FBI Investigates Alleged Hack of Trump Family Phones by China

  • FBI has opened an investigation into allegations that Chinese agents hacked phones belonging to Eric Trump and Jared Kushner.
  • Alleged hack reportedly occurred in the lead-up to an election, raising security and privacy concerns.
  • Authorities are examining whether the hack is part of a broader campaign to gather sensitive information.
  • Incident has drawn attention to international cybersecurity risks involving high-profile individuals.
  • Read more

Cybersecurity Breach in Wichita County Affects Up to 40,000 People

  • Cybersecurity breach in Wichita County has potentially exposed personal information of up to 40,000 residents.
  • Wichita County Judge Jim Johnson confirmed the extent of the breach, which occurred in May.
  • Compromised data may include sensitive personal information, prompting an ongoing investigation.
  • County officials are working to mitigate the damage and prevent future security issues.
  • Read more

800,000 Records Exposed in Italian Data Breach

  • Extensive data breach in Italy has compromised the records of 800,000 individuals over several years.
  • Attackers accessed confidential information from a private investigations company and consultant.
  • Breach has stirred concern among Italian politicians and raised awareness of data security practices.
  • Authorities are investigating the source of the hack and implementing measures to protect further data.
  • Read more

Health Monitoring Devices Found Vulnerable to Hacking, Study Shows

  • Researchers at Charles Darwin University successfully hacked into three common medical devices, including an oximeter and a smartwatch.
  • Devices, widely used to monitor health metrics like blood oxygen levels, are susceptible to cyber intrusions.
  • Study underscores potential risks in healthcare tech, emphasizing the need for improved security.
  • Discovery highlights the importance of cybersecurity measures in protecting personal health data.
  • Read more

Social Media Hack Leaves Deaf Woman Isolated from Community

  • Deaf woman in Murchison, New Zealand, lost her primary means of communication after her social media accounts were hacked.
  • Hack has left her isolated, significantly impacting her ability to connect with others.
  • Local authorities are investigating the breach, underscoring the need for secure social media use.
  • Case highlights the unique challenges faced by individuals with disabilities in the digital age.
  • Read more

-=Stay Safe=-

Dx Notes for the Week (Last Week of October 2024)

Last Week of October 2024

Sponsored by

  • The U.S. Leads in Digital Transformation, Says GSA CIO David Shive
    • GSA CIO David Shive states that the U.S. ranks at the top in digital transformation efforts compared to other nations.
    • Focuses on scaling digital infrastructure to enhance government efficiency and responsiveness.
    • Digital transformation is crucial for maintaining the U.S.'s competitive edge in global innovation.
    • Emphasis on collaboration across government agencies for unified digital progress.
    • GSA continues to invest in modernizing legacy systems to improve citizen services.
      Read more on FedScoop

  • How Digital Transformation Shapes Modern Business Strategies
    • Digital transformation integrates digital tech into every business area, reshaping operations.
    • ERP software plays a key role, but vendors often keep crucial insights under wraps.
    • Emphasizes need for businesses to adopt flexible strategies in digital transformation.
    • Highlights value of data analytics in driving informed business decisions.
    • Discusses common challenges businesses face and strategies to overcome them.
      Read more on Finextra Research

  • Boomi and BASE Life Science Collaborate on Digital Transformation in Life Sciences
    • Boomi partners with BASE life science to advance digital transformation in life sciences.
    • Focuses on accelerating drug development processes through technology.
    • Report from the Tufts Center underscores the importance of tech in drug innovation.
    • Aims to improve patient outcomes and operational efficiency in life sciences.
    • Partnership highlights the role of cloud platforms in supporting complex scientific data.
      Read more on Morningstar

  • Progress in Digital Health Transformation Across Europe
    • WHO reports on two years of digital health transformation in the European Region.
    • Focuses on improving health service delivery through digital technology.
    • Key goals include enhancing patient access, data integration, and digital tools for providers.
    • Progress highlights the region's commitment to transforming health care access.
    • WHO outlines future plans to continue expanding digital health across Europe.
      Read more on WHO

  • Challenges and Opportunities in Banking's Digital Transformation
    • Digital transformation in banking focuses on building future-ready ecosystems.
    • Explores the strategic reasons behind digital adoption in financial services.
    • Banks creating platforms that improve trust, customer engagement, and agility.
    • Highlights challenges in data security and regulatory compliance during transformation.
    • Calls for adaptable, customer-centric approach to digital banking solutions.
      Read more on Gulf Busines
  • Driving the Future: Digital Transformation and Product Management in Logistics
    • Product management is key to linking digital innovation with business success in logistics.
    • Digital transformation in logistics focuses on automation and real-time tracking solutions.
    • Highlights importance of aligning tech advancements with operational goals.
    • Predictive analytics and AI improve efficiency and decision-making in the industry.Emphasizes the role of customer-centric strategies in product management for logistics.
      Read more on Forbes

    • The Vitamin Shoppe Embraces Digital Transformation for Customer Journeys
      • Vitamin Shoppe adopts digital strategies to enhance its click-and-mortar business model.
      • Integrates personalized recommendations and seamless online-to-store experiences.
      • Focus on digital tools to improve customer engagement and streamline operations.
      • Enhances customer journey tracking for better service and loyalty programs.
      • Aims to blend in-store and online shopping with new digital touchpoints.
        Read more on PYMNTS.com

    • Becoming a Resilient Manufacturer Through Digital Transformation
      • Focuses on digital transformation to improve sustainability and operational longevity.
      • Encourages manufacturers to balance resilience with risk management.
      • Digital tools enable smarter decision-making in resource and energy management.
      • Emphasizes the importance of sustainable practices in industrial operations.
      • GE explores advanced tech to support manufacturing durability and eco-friendly practices.
        Read more on General Electric

    • Cloud Networking: Transforming Business IT Infrastructure
      • Discusses impact of cloud networking on modernizing IT infrastructure.
      • Highlights challenges like vendor lock-in and inflexible pricing models.
      • AI, machine learning, and data management are central to future cloud developments.
      • Cloud networks offer scalability, boosting agility and cost efficiency for businesses.
      • Focus on how cloud innovation drives long-term digital transformation benefits.
        Read more on Technology Magazine

    • How Insurers Can Modernize Tech for Enhanced Digital Experiences
      • Insurers are encouraged to adopt AI and automation to modernize outdated systems.
      • Digital transformation is critical to meeting modern customer experience demands.
      • Overhauls aim to improve claims processing, customer service, and backend efficiency.
      • Highlights the benefits of integrating analytics for predictive insights.
      • Emphasis on customer-centric innovations in the insurance sector.
        Read more on E

Embrace Tomorrow Today

Today's Hacked!

Hacked!

10/29/2024

Sponsored by

Recent Hacking Incidents and Cybersecurity Concerns



Tens of thousands of taxpayer accounts hacked as CRA repeatedly paid out millions

  • Data Breach Impact: The Canada Revenue Agency (CRA) faced a major data breach, compromising tens of thousands of taxpayer accounts.
  • Financial Loss: Millions of dollars in erroneous payments were issued to unauthorized individuals due to the breach.
  • Security Concerns: The incident raised questions about CRA's cybersecurity infrastructure and data protection strategies.
    Read more

Taylor Swift fan's tickets hacked away weeks before concert

  • Stolen Tickets: A Taylor Swift fan discovered their concert tickets had been hacked and stolen just weeks before the show.
  • Financial and Emotional Impact: The incident not only caused financial loss but also emotional distress for the fan.
  • Cybersecurity Reminder: Highlights the importance of robust security for online ticketing and fan accounts.
    Read more

China's efforts to hack Trump, Vance, and Harris campaigns

  • Targeted Campaigns: Reports indicate Chinese-backed cybercriminals targeted phones and networks of former President Trump, JD Vance, and Vice President Kamala Harris.
  • National Security Concerns: The attacks pose a significant threat to U.S. national security, especially with high-profile political figures involved.
  • Escalating Cyber Espionage: The incident exemplifies the increasing cyber espionage threats from foreign actors.
    Read more

'All servers' for Redline and Meta infostealers hacked by Dutch police and FBI

  • Major Cybercrime Takedown: Dutch police and FBI successfully took control of servers linked to Redline and Meta infostealers.
  • Impact on Cybercrime Operations: This operation disrupts key data theft and credential-stealing malware networks.
  • International Collaboration: Highlights the effectiveness of international law enforcement collaboration against cyber threats.
    Read more

Chinese hackers collected audio from unnamed Trump campaign adviser

  • Espionage Details: Chinese hackers reportedly intercepted audio recordings from a Trump campaign adviser.
  • National Security Breach: The breach raises concerns about cybersecurity among high-level political advisors.
  • Response from U.S. Justice Department: The Justice Department has charged Iranian actors linked to related cyber activities.
    Read more

Stay Safe

Ask Us Anything XXXVI


"Ask Us Anything XXXVI" meeting focused on innovative business strategies and industry trends, emphasizing the integration of AI tools and off-lease multi-function printers (MFPs) into operations. Key discussions included the use of Fireflies for note-taking, the acquisition of IT Savvy by Xerox, and the rising rates of MFP recycling. Participants brainstormed solutions for challenges in the off-lease market and pondered the role of AI in enhancing sales and customer engagement, suggesting practical training approaches to empower sales personnel.

MSP & MSSP & IT Industry Notes for 10/28/2024

Sponsored by

October 28th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Maintains Top Leadership in Quocirca 2024 Managed Print Services Report

  • Xerox maintaines a top leader position in Quocirca's MPS Landscape Report for the 15th consecutive year.
  • Xerox’s MPS supports hybrid work by enhancing workflow automation, efficiency, security, and sustainability.
  • Company’s expanded MPS offerings align with its focus on digital services and workplace optimization.
  • Quocirca praised Xerox for its Verified Carbon Neutrality service, AI-driven predictive services, and automation through Intelligence Document Processing (IDP). Intelligent Document Processing
  • Xerox’s investment in AI and digital solutions solidifies its MPS leadership and commitment to client success.

CrowdStrike and Omnissa Partner to Secure Virtual and Physical Desktops

  • CrowdStrike and Omnissa have partnered to enhance security for virtual and physical desktop environments.
  • Collaboration integrates advanced security solutions to safeguard desktops from cyber threats.
  • Combining CrowdStrike’s endpoint protection with Omnissa’s expertise strengthens overall desktop security.
  • Partnership addresses the security challenges in hybrid work setups, supporting both in-office and remote users
  • By unifying security solutions, the partnership aims to offer seamless and efficient protection across desktop environments.

Delta sues CrowdStrike after widespread IT outage

  • Delta files lawsuit against CrowdStrike, attributing an IT outage that caused flight cancellations to the cybersecurity firm’s services.
  • IT disruption led to significant operational issues for Delta, impacting both flights and customer experience.
  • Claims that CrowdStrike’s failure to prevent the outage caused substantial financial and reputational damage.
  • Incident raises questions about the reliability and risk management of cybersecurity services in critical infrastructure.
  • Aims to recover losses incurred from the outage, emphasizing importance of robust cybersecurity for large-scale operations.

Rackspace Technology Positioned as a Leader in Four

  • Rackspace Technology has been recognized as a leader in four distinct categories.
  • Positioning highlights Rackspace’s broad capabilities across multiple technology and service areas.
  • Leadership status reflects its commitment to providing cutting-edge solutions and digital transformation support.
  • Recognition underscores Rackspace’s focus on delivering tailored, high-quality service for client success.

Latest AIIM OnAir podcast featuring TWAIN Working Group

  • podcast features in-depth discussions with TWAIN Working Group on current industry trends in imaging and document processing.
  • Highlights the role of TWAIN standards in improving interoperability and efficiency in document scanning.
  • Explores how the TWAIN Working Group is adapting to emerging technologies and AI integration.
  • Discusses new initiatives to simplify scanning processes and enhance user experience.
  • TWAIN Working Group shares insights on the future direction of document management and imaging standards.

Worklyn Partners Builds Out One-Stop-Shop for Cybersecurity and Managed IT Services ...

  • Worklyn Partners is creating a centralized hub for cybersecurity and managed IT services.
  • Initiative includes expanded solutions to address evolving cyber threats and security needs.
  • Combines managed IT services with cybersecurity for streamlined operations and improved efficiency.
  • Aims to provide tailored solutions that meet diverse client requirements within a single platform.

The Risk and Remedy: AI’s Role in Managing Uncertainty

  • AI technologies provide tools to assess and reduce risks across various business operations.
  • AI improves predictive capabilities, helping organizations anticipate and prepare for potential disruptions.
  • AI enables more accurate, data-driven decisions that reduce uncertainty and improve outcomes.
  • AI systems can adapt to changing conditions, making them valuable in uncertain environments.
  • By automating risk assessments, AI enhances operational efficiency and resource allocation.

Xerox Printers Vulnerability Let Attackers Remotely Takeover Devices

  • Vulnerability in Xerox printers has been identified, enabling remote takeover by attackers.
  • Security issue poses significant risks, including unauthorized access to sensitive data and network infiltration.
  • Vulnerability affects various models of Xerox printers, highlighting the need for immediate action.
  • Xerox is urging users to apply security updates to mitigate the risk of exploitation.
  • Incident underscores the importance of maintaining robust security measures for all connected devices in an organization.

Lock in on Cyber Security with ARCOA

  • IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
  • Data Destruction: Ensures sensitive data is completely erased from devices before disposal
  • Asset Remarketing: Resells refurbished IT assets to maximize value recovery
  • Recycling Services: Provides environmentally responsible recycling of electronics

Source 1 Solutions Enhances Global IT with Acquisition of YouCall-IT

  • Source 1 Solutions acquires YouCall-IT to bolster its global IT service offerings.
  • Acquisition enhances Source 1's capabilities in providing comprehensive IT solutions to clients worldwide.
  • Move allows Source 1 Solutions to expand its market presence and better serve a diverse customer base.
  • Integration aims to enhance customer support and service delivery through combined expertise.

Align Awarded 2024 Hedgeweek US Awards AI Technology Provider of the Year

  • Align honored with the 2024 Hedgeweek US Award for AI Technology Provider of the Year.
  • Award underscores Align's leadership and innovation in providing advanced AI solutions within the finance sector.
  • recognition highlights Align's commitment to enhancing client operations and decision-making through AI technology.

Houston Managed IT Services - Insights on Cybersecurity and a sound Security Posture ...

  • Houston Managed IT Services offers valuable insights into the current cybersecurity landscape and best practices.
  • Emphasizes the importance of maintaining a robust security posture to protect against evolving threats.
  • Provides customized cybersecurity solutions designed to meet the unique needs of businesses in Houston.

TWAIN Direct Developers Day is Coming Soon

  • TWAIN Direct Developers Day is set to take place soon, bringing together industry professionals and developers.
  • Event will showcase the latest advancements in TWAIN Direct technology and its applications.
  • Attendees will have the chance to connect with peers, experts, and stakeholders in the imaging industry.
  • Agenda includes informative workshops and presentations aimed at enhancing knowledge and skills related to TWAIN Direct.
  • Event aims to foster collaboration and engagement within the TWAIN community, encouraging feedback and idea sharing.

DATAGROUP complements cybersecurity portfolio and becomes MSSP partner for Cisco XDR

  • DATAGROUP announced collaboration with Cisco as a Managed Security Service Provider (MSSP) for Cisco XDR.
  • Partnership expands DATAGROUP's cybersecurity portfolio, integrating advanced threat detection and response capabilities.
  • Cisco XDR will enable DATAGROUP to provide comprehensive security solutions that span multiple environments.

CommScope Announces Cloud-managed RUCKUS Edge Platform for Service Delivery at .

  • CommScope unveils cloud-managed RUCKUS Edge Platform designed for efficient service delivery.
  • Platform aims to improve connectivity solutions for enterprises and service providers.
  • Leveraging cloud technology allows for simplified management and increased operational efficiency.
  • RUCKUS Edge Platform is designed to be scalable, accommodating a wide range of deployment sizes and requirements.

Kaseya exposes ongoing need for user security training

  • Kaseya emphasizes the critical need for ongoing user security training to combat rising cyber threats.
  • Report highlights that many security breaches are due to human error, underscoring the importance of education.
  • Recommends implementing best practices for training programs to enhance employee awareness and vigilance.
  • Organizations are encouraged to adopt tailored training solutions that address specific vulnerabilities relevant to their operations.

Sophos Fortifies XDR Muscle With $859M Secureworks Purchase

  • Sophos acquires Secureworks for $859 million to enhance its Extended Detection and Response (XDR) offerings.
  • Acquisition aims to bolster Sophos's position in the cybersecurity market by integrating Secureworks' expertise and technology.
  • Purchase will expand Sophos's portfolio, allowing for more comprehensive threat detection and response solutions.
  • Integration will enhance capabilities in protecting organizations from sophisticated cyber threats.

Change Client Perceptions Today, Reap the Benefits Tomorrow!

"There are things known and there are things unknown, and in between are the doors of perception."
Aldous Huxley

In our time together, I'm going to encourage all of you to think differently about how you view perception.

Could opening the doors of perception inspire you to seek out and expand your understanding of reality, as you apply this to growing your sales?

Let's start by looking at the above quote in two ways and applying it to sales:

Things Known: Your everyday perception and understanding of reality, that being your client relationships and the impact this has to your sales growth.

Things Unknown: The vast realm of reality beyond your normal perception, that being gaining an understanding of the perception your clients have about you.

Why is all of this important? Because through the doors of your client's perception, lies their reality about you.

I believe that perception becomes a huge influencer in how your clients interpret and understand their reality. Their perception shapes their beliefs, emotions, and ultimately their decisions.

As a result, perception significantly impacts their experiences and interactions, both personally and professionally. By understanding and respecting their perception, this helps you become more effective in supporting, guiding and building trust.

Their perception, their reality. Change their perception, change their reality.

Understanding the relationship between perception and reality can be a powerful tool for your personal growth and client understanding.

This is going to require some critical thinking, open-mindedness, and the willingness to challenge your own perceptions to grow and adapt in an ever-changing business world.

Perception is your perspective, which is based upon your experience. Perception as defined in the Merriam-Webster dictionary, a result of observing, it is a physical sensation interpreted in the light of experience, while perspective is a mental view or prospect.

These definitions underline the way you view things, and this is based upon your past experiences. Your reality is comprised of a series of experiences that shape the way you see things.

"Perception molds, shapes, and influences our experience of our personal reality", says Linda Humphreys, PhD, a psychologist and life, relationship, and spirituality coach. "Perception is merely a lens or mindset from which we view people, events, and things."

Dr. Humphreys says that our past experiences greatly influence how we decode things.

Certain people, things, and situations may trigger someone to interpret things through a positive or negative lens based on those past experiences.

Let's tie all of this into how salespeople are perceived within the sales world... Need I say anymore?

Your first mirror moment:

  • When was the last time you've asked any one of your clients what they thought of you?
  • When was the last time you've asked any one of your clients the words, they'd use to describe you and how you've been taken care of them?

What concerns me is how many salespeople and their leadership have taken their clients for granted. They've flat out failed at building, nurturing and growing their client relationships.

Next time you have a conversation with one of your clients, ask yourself this question:

Am I being viewed as a sales rep or a sales professional?

PERCEPTION... IS THIS YOUR CLIENTS' REALITY?

"When the trust account is high, communication is easy, instant, and effective."
Stephen R. Covey

Trust, it's the fundamental foundation in both personal and professional relationships. When trust is established, people feel safe to express their thoughts and ideas openly. Now, think about your clients.

When there's higher levels of trust, there's more honest conversation. People are more likely to share information, ask questions, and provide feedback when they believe their intentions are understood and respected. Now, think about your clients.

With trust, the likelihood of miscommunication diminishes. People are more inclined to assume positive intention, which helps prevent conflicts. Now, think about your clients.

It saddens me just how much rampant mistrust there is within the sales world.

Unfortunately, a stereotypical mindset runs wild throughout our society when it comes to salespeople.

Perception is in the eye of the beholder, and in the sales world that would be your clients.

I strongly believe that perception feedback and management become necessary for relational growth.

Relationship and promise bridges are collapsing right now, as moments of being let down are all too fresh in many of your client's mind.

Busted dreams and broken hearts have left many feeling abandoned and neglected.

This places a damper on those sales professionals who place their clients on a pedestal, placing their needs above their very own. They are faced with widespread prejudgment that they must overcome.

Your second mirror moment:

  • How well do you truly know your clients and how well do they truly know you?

I'm here to inform all of you that you must gain a true understanding of your client's mindset and perception of how they view you and how you're taken care of them.

Please realize, what you say, what you do and how you approach problems with your clients will have an immediate impact to your success, and their perception of you.

CHANGE THEIR MINDSET, CHANGE THEIR PERCEPTION

Cold doses of unfiltered feedback are necessary to grow.

Feedback from your clients become the vitamins and minerals needed to build a meaningful relationship.

I'm bringing this to the surface because there just might be a monumental gap between what your clients think of you versus what you believe it to be. Let what I just shared sink in for a moment.

How your clients perceive you just might be the key that unlocks the door to exponential sales growth.

The perception your clients have of you is mission critical for driving exponential sales growth. Understanding and managing client perception can significantly impact your sales success.

Again, your client's perception embodies the opinions, feelings, and beliefs they form about you based on their interactions with you. Plain and simple.

Your third mirror moment:

  • How many of you right now understand the impact this has to you?
  • How many of your clients see you as being available and helpful to them?
  • How many of your clients view you as being heartfelt, caring and trustworthy or inconsistent, blasé and just like all the others?

If you desire to be viewed as a sales professional, and change one's perception of you, then you must be willing to become someone who serves.

Start serving with every conversation and every interaction. Become that professional who leads with their heart and watch what starts to happen next.

Will you commit to taking massive action and put in the necessary time, energy, and heart to better understand your clients? My promise to you, if you do so, this will rapidly open the human window within your relationship.

"The secret of success is to understand the viewpoint of others."
Henry Ford

Your ability to see things from another's viewpoint is indeed a key to success. Now, think about how this applies to your client relationships.

Many of you will find this exhausting and you know what, it's Ok. We all have choices, however; those of you who choose to lead with their heart and seek to serve their clients, will immediately change how they're perceived, guaranteed.

It's retooling your mindset by committing to:

  • Intentional and active listening
  • Empathy
  • Stewardship
  • Building Community
  • Fellowship

This is not a light switch you turn on then off. It's the emotional connection, the human connection and the heartfelt connection you make with each one of your client's that will soon start to change how they view you.

Serving becomes the perception game changer.

  • A servant has a sincere, genuine and burning desire to serve.
  • A servant digs in deep.
  • A servant is laser focused in on serving the needs of the person sitting right in front of them.
  • A servant minded sales professional gives a rip!

There's no greater return on investment than to serve.

This is what goes on inside the mind of a servant:

  • I want to please you.
  • I want to make you feel special.
  • I want you to know I love having you as a client.
  • Making you happy, it is my purpose, it's my pleasure.

CHANGING PERCEPTION, IT'S YOUR RESPONSIBILITY

I believe you must make it a point to understand how your clients perceive you. Not knowing, places you at risk of being replaced.

As we bring our time together to a close, here are three things to consider to change your clients perception:

  1. Communicate Effectively: You must become proficient at communicating your vision, values, and expectations in a clear, concise, and compelling manner.
  2. Build Trust: Perception management requires you to build trust with your clients. You must demonstrate integrity, transparency, and accountability in your actions and decisions as this will create an environment of trust and collaboration with your clients.
  3. Consistency: You must become consistent in your actions and decisions. This helps build trust and credibility which enables you to prevent negative perceptions. Consistency leads to clarity. Consistency leads to confidence.

As a professional who's focused on long-term success, your main responsibility is to profitably serve your clients.

We all have choices in life. In sales, you can choose to be a sales rep, or you can choose to become a sales professional.

This is why unpacking your clients' perception of you becomes a significant factor in how you interact with their reality. It's not just about the objective truth but how they interpret and make sense of their experiences, circumstances, and the world around them.

Managing perception is important because perceptions profoundly shape behavior, relationships, and outcomes. Actively managing your client's perception provides a crystal- clear window into how they think and feel about you.

Mindset, heart set and skillset; this is the trifecta in turning your client's viewpoint into reality.

My friends, this all has a profound impact to your long-term sales sustainability.

Liz Wendling is a renowned sales and business development consultant with expertise in transforming the sales approach for modern professionals. As president of Insight Business Consultants, Liz focuses on helping businesses and individuals refine their sales strategies to connect authentically with clients. Known for her no-nonsense style, Liz emphasizes genuine communication and building trust in sales relationships. She is also a respected author and speaker, offering practical insights and actionable advice to help sales professionals succeed in today’s competitive marketplace.

SHOW SUMMARY

In this episode of the Selling From the Heart podcast, we are joined by Liz Wendling to explore the power of authenticity in sales communication. Liz shares practical advice on overcoming common challenges in sales emails and follow-ups. She highlights the importance of personalized messaging, engaging directly with clients, and refining sales language to avoid sounding pushy or self-serving. The conversation offers insights on how to ask clients about their preferred communication styles and provides motivation for sales professionals to finish the year strong by focusing on genuine connections. If you want to elevate your sales game, Liz’s tips on crafting compelling sales emails will inspire you to sell with heart.

KEY TAKEAWAYS

-Avoid Clichés: Stop using overused phrases like “just following up” that can harm credibility.

-Define Your Reputation: Focus on what you want to be known for as a sales professional.

-Refine Your Language: Eliminate self-deprecating or minimizer statements from your communication.

-Direct Communication: Engage clients with respectful and direct conversations.

-Follow-Up Preferences: Ask clients how they prefer to stay in touch during meetings.

-Authenticity Matters: Ensure every message delivers real value and reflects authenticity.

-Language Matters: Pay close attention to the words you use in emails and interactions to create meaningful impact.

QUOTES TO REMEMBER

“When you sound like everyone else, you get the same results as everyone else: ignored.” — Liz Wendling

“Act like a professional, and do what professionals do.” — Liz Wendling

“Your language should catch their attention with business-centric value, not gimmicks.” — Liz Wendling

“Declare what you want to be known for and make that your mantra.” — Liz Wendling

“You don’t need fluff—get straight to the point and the heart of your message.” — Liz Wendling

“Ask your clients how they want to communicate moving forward.” — Liz Wendling

📌FOLLOW THE CONVERSATION

Learn more about Liz Wendling:

➡️LinkedIn: / lizwendling

Learn more about Darrell and Larry:

➡️Darrell's LinkedIn: / darrellamy

➡️Larry's LinkedIn: / larrylevine1992

➡️Website: https://www.sellingfromtheheart.net/

📕Get the Game-Changing Book That Will Boost Your Sales... While Protecting Your Relationships and Reputation! Now available for shipping at Barnes & Noble! Discover more: https://sellinginaposttrustworld.com

📕Order the rerelease of Selling from the Heart today: https://www.barnesandnoble.com/w/sell...

🔔 Never miss an episode—SUBSCRIBE to our YouTube channel:

/ sellingfromtheheart

📫Click for your Daily Dose of Inspiration:

https://www.sellingfromtheheart.net/d...

This Week in the Copier Industry 10 Years Ago

This Week in the Copier Industry Ten Years Ago

Last Week of October 2014

Kodak-Alaris_See-the-Diffreence-500x100Real Copier Sales (10 Years Ago)

We'll go over what's worked for me with LinkedIn in the past 18 months. I've been using LinkedIn longer than that, but it's only during the last 12 months that I experimented with a few ideas that I had for LinkedIn.  As of right now I'm using the free version, however I expect to upgrade the lowest level of the pay version very soon......more here

Check Out These Great Copier Threads from Ten Years Ago This Week

Procurement Goes Digital at Konica Minolta Business Solutions

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SUNNYVALE, Calif.--( BUSINESS WIRE )--Konica Minolta Business Solutions U.S.A., Inc. ( KonicaMinolta ) has always been on the cutting-edge of technology. From its founding in the 1800s, the company has been delivering innovativesolutions that help organizations around the world optimize theirperformance and stay ahead of the curve. So it’s no surprise that today,the company announced it will tap solutions from Ariba ,an SAP Company, to enable a next-generation procurement process that
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Konica Minolta Announces Availability of Precision Discovery Solutions

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committed to an unsurpassed, world-class, eDiscovery and computer forensics experience for our clients, and look forward to continued success with our partners at Konica Minolta Business Solutions and All Covered," said Precision Discovery's President and CEO Jerry Barbanel. Click here for more details on the Precision Discovery solutions, and click here for a full portfolio of Konica Minolta's EnvisionIT Legal solutions and services. About EnvisionIT Legal Konica Minolta Business Solutions is a
Blog Post

5 Reasons WHY You Will Fail Selling Copiers

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Why is there so much turn over in our industry? Is it that we're not hiring the right people, maybe we don't have the right training programs in place. Are we putting them in the field too soon, if so that means most are doomed for failure. I don't have the answers to the high rate of turnover, however, I can give you a few points of why you will fail selling copiers. It's up to you to understand these reasons and make sure you avoid them. You work ethic stinks. I've stated this before, our
Blog Post

Should Ricoh Offer a Rebate When Dealers Buy the New Smart Op Panel?

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buys the new smart operation panel, there is no credit given for the old operation panel. The thought from Print4Pay Hotel members is that the old operation panel (which is still new), would then be discarded, saved in case one is needed in the futureor forgotten about in a dealers inventory. Which leads me to sustainability! We know that Ricoh is BIG on sustainability, BIG on the environment and BIG on conservation! Which Leads Me to Questions: Did Ricoh not think about what would happen with
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Print Audit® Releases Information Collection Engine (ICE) Version 1.17

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releases of the software. Print Audit ICE gathers information for Facilities Manager by tracking and scanning print devices from all major manufacturers, using standard SNMP protocols. ICE version 1.17 features enhanced scanning accuracy with Canon, HP, Memjet, Oki, Samsung and Toshiba devices. Print Audit ICE’s automatic update function will periodically check for new versions and will automatically download and install the update. A complete list of changes made in the release as well as a
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Sometimes, you may need to pull out the Toshiba card

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Many of the younger sales people have not clue of what Toshiba did in 1987. Thus, if you find yourself out priced by Toshiba, (which I hear that is happening quite often these days) then you may want to pull out the Toshiba card. Especially if you are trying to win DOD business and or maybe dealing with a military veteran. Below is a cut n paste from an article from 1987 from the LA Times: Toshiba Corp. of Japan, whose machine tool subsidiary provided the Soviet Union with secret submarine
Blog Post

My Top 5 Secrets About Using Linkedin for Prospecting

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something. You could do a short blog on "Why Do Checks That I Copy Come Out Black on the Copier", just and example but I hope you get the point. Write information that will help your customers and potential new customer garner knowledge about your solutions and or systems. Within a short period of time you can be the guru in your geo area, if not the world!! 4. Follow Companies on LinkedIn, take ten existing accounts that you are trying toget into. Search those ten accounts on LinkedIn to see if
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MP4054 Series.pdf

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Re: My Top 5 Secrets About Using Linkedin for Prospecting

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Art One of your better articles!! Short, sweet, to the point and should be helpful to most reps. Thank You Have a Great Day Tom Koenig Sr. District Business Manager Northeast Region - Dealer Sales Division Ricoh Americas Corporation 5 Dedrick Place West Caldwell NJ 07006 cell - 570-439-2864 thomas.koenig@ricoh-usa.com
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mindSHIFT Technologies ranked among Top 100 Cloud Services Providers

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more productive. We're big enough to offer the facilities, services and expertise you expect, but small enough to provide the support and attention you demand. Learn more at www.mindSHIFT.com . About Ricoh Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo , Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014 , Ricoh Group had
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Canon Business Process Services Addresses Key Records Management Topics at the ARMA International Conference

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information governance stakeholders. About Canon Business Process Services Canon Business Process Services, Inc. is a leading provider of managedservices and technology that enable organizations to improve operationalefficiency while reducing risk and cost. Experts apply qualitymanagement principles and tools such as Six Sigma to advance performanceto a higher level. The company offers services including BPO, imaging,records and information management, print, mail and eDiscovery, and isan IAOP Global
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Xerox Updates Market-Leading Ebola-Tracking Software for Instant, Secure Cloud Access

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countries. Together, weprovide businessprocessservices , printingequipment , hardware and softwaretechnology for managing information -- from data to documents. Learn more at www.xerox.com . Note: To receive RSS news feeds, visit http://news.xerox.com/rss .For open commentary, industry perspectives and views visit http://www.linkedin.com/company/xerox , http://twitter.com/xeroxcorp , http://simplifywork.blogs.xerox.com , http://www.facebook.com/XeroxCorp or http://www.youtube.com/XeroxCorp . Xerox
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Re: Print4Pay Hotel's Top 5 Favorite Copier Videos

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I posted this elsewhere but thought this would be a good place for this video to reside. It isn't copier industry specific but very applicable. A Few Good Expenses http://www.youtube.com/watch?v=0OTgb3KO7QM
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Salesforce Now Integrated into eFileCabinet’s Document Management System

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eFileCabinet, Inc., the leading document management software for SMBs, announces its eFileCabinet Online product is now integrated with Salesforce.com. This integration means that customers can easily sync and view their eFileCabinet files and drawers within Salesforce and view their Salesforce contacts within eFileCabinet Online. "Salesforce is a leader in the cloud CRM space for businesses of all sizes, and we are happy to provide our customers with this much sought after solution," said
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Print Audit® Partners with PrintToPeer to Bring Remote 3D Print Management to Premier Members

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organizations of all sizes. The company has created a unique wireless control and cloud slicing module for 3D printers. PrintToPeer’s solution makes 3D printers faster, easier and more powerful by allowing users to start prints with just one click and monitor the progress from anywhere in the world. "Like Print Audit, we pride ourselves on innovation," said Tom Bielecki, Founder and CEO of PrintToPeer. "PrintToPeer is the first company to give office equipment dealers the ability to remotely
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Re: My Top 5 Secrets About Using Linkedin for Prospecting

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Agreed! It's not about what you know, it's about who you know! Believe it or not your are connected to the people you are trying to connect with, you just don't know it. This is so true. Art, we should chat. I hit quota last month getting a lead off Facebook. Very cool potential to prospect on Facebook without getting people's "business guard" up.
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Kyocera Launches "Google Connect" App

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panel. They can then browse their emails and folders—including inbox, sent mail, and personalized folders—or print their email messages, attachments, or calendars. While standing at the MFP, users can: Compose emails; Scan documents to store or send as email attachments; Print personal or shared monthly calendars; Find emails via keyword search. “KYOCERA views Google Connector as one of the key components in meeting our customers’ evolving needs,” said Danielle Wolowitz, senior director, product
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Mutoh America, Inc. Wins Product of the Year Award at 2013 SGIA Expo

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Mutoh America, Inc. Wins Product of the Year Award at 2013 SGIA Expo Mutoh ValueJet 1638 wins for the second year in a row October, 2013 – Orlando, FL – Mutoh America, Inc., an industry leader in wide-format printers, was recently honored with the Specialty Graphic Imaging Association’s (SGIA) Product of the Year award for the ValueJet 1638 – 64 inch wide-format printer in the Test Print Shoot Out Poster Size, Solvent or Latex Ink category, for the second year in a row. The competition
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East Penn delays copy contract following objection

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The East Penn School Board put off approval of an agreement with a copy machine company this week after a company that bid on the contract took issue with the district's service proposal request and the amount of money the district planned to spend. Attorney Michael Prokup, who represents Fraser Advanced Information Systems, which bid on the proposal, said the district's proposal was so narrow and specific that it could only have gone to one bidder — Xerox, which currently provides services to
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Okidata MPS 711c Color LAser Printer wrinkling envelopes - fuser rollers too tight

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Hello, I just sold an Okidata MPD 711C Printer to an account and it is wrinkling / crinkling envelopes big time. They only do them occasionally and this is the first time they have tried so the machine never printed them ok before either. It actually is crushing them as they go through the fuser because the rollers are so tight. You can see the impression of the back flap and back seams in the front of the envelope it is squeezing them so hard! At the very end the wrinkling shows up because it
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New Colortrac SG Series scanners

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Paradigm Imaging Group Announces the New Colortrac SG Series Scanners Costa Mesa, CA – September 30, 2014 – Paradigm Imaging Group, the North American distributor for Colortrac, Inc., announces the launch of a brand new product solution from Colortrac: SmartLF SG series – Colortrac’s FASTEST most PRODUCTIVE CCD scanner Sharp and accurate – with superb color The new SmartLF SG Series scanners, available in 36? and 44?, are perfect for capturing sharply defined detail on technical drawings and
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EFI Acquires Polymeric Imaging’s Thermoforming Ink Technology

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Imaging has extensive RD experience in the development of inkjet inks that address important curing, adhesion, density and durability issues that industrial and graphic arts print professionals encounter when printing on challenging substrates. EFI will use the acquired technology to enhance its customers’ inkjet production capabilities for thermoforming and other high-elongation applications requiring exceptional ink durability and flexibility. Financial terms of the acquisition were not
panels?
missing?
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Memjet's Partners to Exhibit Labeling, Trans-Promotional, and Wide Format Packaging Applications at PACK EXPO International

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and value propositions appealing to brand owners, contract manufacturers and converters/out-source printers. Afinia Label will demo its L801 label printer featuring Memjet's technology to deliver fast, vibrant photo quality at a low cost. [Booth N-4700] Colordyne Technologies ™ (CDT), a leader in providing digital printing end-to-end solutions, will demo its 3600 Series press, CDT 1600-C and CDT 1600-S benchtop units. [Booth N-5879] ID Technologies will showcase the VP700, a digital label
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ICE

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Is anyone selling or bundling ICE? At first glance it is cool to be able to scan to cloud apps like Dropbox, Evernote, etc... but then, it seems like it is more time consuming to enter the information at the MFP. What about Print Cloud? Does anyone have any customers using this or Google Cloud Print (separate from ICE)? Are there additional costs for ICE aside from the Browser, necessary memory and service obligations (print cloud and other apps may be paid services)? Thanks for any input!
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Paragon Software Outperforms Leading Backup and Disaster Recovery Solutions in openBench Labs Benchmark Analysis

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reports here . “From performance and value, to resource and cost savings, along with functionality in VM and Exchange email environments, PPR continues to lead the market in the areas that matter most to IT leaders and CIOs,” said Tom Fedro, President, Paragon Software Group Corporation. “While other BDR solutions might have bigger marketing budgets behind them, they fall far short of PPR when evaluated in rigorous test environments. We’d like to thank openBench for shedding light on the value
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Re: Kyocera Launches "Google Connect" App

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We have installed this on several occasions. Works well and clients like the ability to print or access calendar from the control panel. With the existing Cloud Connect app this a great tool for those in the Google world.
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Kofax Mobile Capture Platform Wins Document Manager Magazine’s 2014 Software of the Year Award

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, business process outsourcing and other markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com . © 2014 Kofax Limited. Kofax is a registered trademark and First Mile and Kofax Mobile Capture are trademarks of Kofax Limited.
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Somerset Independent School District (ISD) Goes Paperless

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productivity and lengthening process time," says Christi Courson , Executive Director of Finance and Business Services, Somerset ISD. "Plus our staff has to cut, print, copy, distribute and store all this documentation which not only takes valuable time, but uses district budget resources that could be better spent." After researching more than 6 document management solutions, Somerset ISD chose API's solutions to convert their paper documents to electronic images and automate their Finance and HR

This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

Last Week of October 2019

Purple Modern Professional Web Designer LinkedIn Banner

Real Copier Sales

How did you find your way into the copier industry?

My path was an odd one for sure. After discharged from the Air Force in 1969, I became an accountant for Sperry Rand, UNIVAC international Division. I was also attending the evening Division of LaSalle University, working on a Degree in Business Administration. I did well at Sperry, but I was very interested in the diversity of the sales process. As opportunities came about, I was always passed over. Later I was told I was too valuable in my present position, and I thought well, it’s not what I want to do, so I started looking around.....more here

Threads from 5 Years Ago This Week

Konica Minolta Announces Five AccurioJet KM-1 Sales at PRINTING United

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Ramsey, NJ, Oct. 25, 2019 (GLOBE NEWSWIRE) -- Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta)continues its disruption of the industrial print market space with the announcement of five new clients for the AccurioJet KM-1 LED UV Inkjet Press during PRINTING United in Dallas, Texas. The customers represent some of North America’s oldest, most prestigious and fastest-growing commercial and direct mail printers. “These five new clients can now deploy the latest in UV inkjet

Konica Minolta Unveils Multiple Products at PRINTING United

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, manufacturers, commercial and franchise printers, the printer prints on a variety of media including brown craft, white uncoated folding cartons, flats and pre-die cut corrugated media. With fast print speeds and high image quality, the PKG-675i is ideal for everything from box prototypes to short-run lengths for digital on-demand printing and variable data content on cartons and boxes. Its small footprint and user-friendly interface are designed to fit in most environments. AccurioShine 101
Blog Post

Selling Copiers in the Seventies with Ed Mclaughlin

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President of Sharp Imaging and Information Company of America. Please visit his profile on LinkedIn How did you find your way into the copier industry? My path was an odd one for sure. After discharged from the Air Force in 1969, I became an accountant for Sperry Rand, UNIVAC international Division. I was also attending the evening Division of LaSalle University, working on a Degree in Business Administration. I did well at Sperry, but I was very interested in the diversity of the sales process
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Konica Minolta Introduces AccurioPress C14000 Series High-Volume Production Presses

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production lineup, along with its AccurioJet KM-1 B2 sheetfed inkjet press, AccurioWide 160 digital wide format printer, AccurioLabel 190 label press and range of MGI digital embellishment products allow the company to offer printers of all types innovative solutions to broaden their customer base and capture more high-value print opportunities. Learn more about the new AccurioPress C14000 and C12000 here . For more information about Konica Minolta Canada, please visit www.konicaminolta.ca or call
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Color-Logic Certifies Ricoh Pro L5160 Large Format Printer

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PRESS RELEASE For Immediate Release For more information, contact: Mark Geeves at 513-258-0047 or mark@color-logic.com Color-Logic Certifies Ricoh Pro L5160 Large Format Printer West Chester, OH, USA ; October 20 19 --Color-Logic has certified the new Ricoh Pro L5160 large format printer for use with the Color-Logic Process Metallic Color System. At Printing United 2019, October 23-25 in Dallas, Texas, Color-Logic showed qualification prints from themachine. The capabilities of machines like
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MGI and Konica Minolta Contribute to Success of Inaugural BRAND United University Education Program

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, offset, gravure and flexo printed materials. The MGI sensory enhancement presses demonstrated included: JETvarnish 3D Evolution (29x47”), JETvarnish 3D Web (17” roll width) and the JETvarnish 3DS (14x40”), which also feature embossed variable data foiling capabilities. The event also served as the worldwide debut of the new JETvarnish 3D One , a simple, compact and affordable version that provides sensory print applications for printers of every size. The MGI JETvarnish 3D One represents a
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Canon launches new wide format printers

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- launched its new imagePROGRAF PRO Series wide-format printers that consist of: o PRO-6100 with base MSRP of $11,995 o PRO-4100 with base MSRP of $5,995 o PRO-2100 with base MSRP of $2,995 o PRO-6100S, and PRO-4100S models - intelligent automatic media-feeding and media-reading system o allows the operator to move away from the printer after placing the roll in the machine, removing the need to feed the roll or select the media type. o after the roll is loaded into the machine the media is
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Sharp Brings the World's First Certified Windows Collaboration Display to Market

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Leader, recognized as one of the tech industry's most operationally sound and financially successful organizations. About Sharp Imaging and Information Company of America Sharp Imaging and Information Company of America, a division of Sharp Electronics Corporation, markets Sharp's business products, including professional and commercial displays. Through U.S. Professional Display Distributor sales channels, Sharp is the top selling volume and revenue share brand of 60"+ Professional Flat Panel
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Ricoh at PRINTING United Show

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- Large production print technology show in Dallas, Texas on 10/23-25-/19 - Ricoh’s booth includes: 5th Color Lab on-staff color experts offer hands-on, real-world advice using Color-Logic Pro C7210X production color laser system with 5th color toner Inkjet Lounge Unveiling the Pro TF6250 flatbed color inkjet wide format printer, accommodating substrates up to 4.3” thick Pro L5160 roll-to-roll latex color inkjet wide format printer with optional white ink Colex Sharpcut Pro 1732 flatbed cutter
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Kyocera launches TASKalfa 8353ci & 7353ci A3 MFPs

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Kyocera launched the new TASKalfa 8353ci and 7353ci color laser A3 MFPs featuring: o Top b/w speeds of 83ppm and 73ppm respectively o Top color speeds of 70ppm and 65ppm respectively o 44 second warmup time o 450K/month max duty cycle o 10.1” color LCD touchscreen control panel  HyPAS enabled for optional embedded apps  Optional keypad o 1200x1200dpi o Optional fax board o Document feeder holds up to 270 originals  Top scan speed of 120opm or 220ipm  Scans both sides of original at same
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Canon profit falls 43% on year

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Canon Inc. said Monday its third-quarter net profit fell 43% from a year earlier on lower sales for its office printer, camera and industrial equipment businesses. Third-quarter net profit was 26.52 billion yen ($244.1 million), below the expectation for Y35.67 billion from a FactSet poll of analysts. For the nine-month period ended September, net profit dropped 49% on year to Y92.35 billion, Canon 7751, -1.18% said. read the rest here
Comment

Re: Selling Copiers in the Seventies with Ed Mclaughlin

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I remember Ed very well. We both worked for SCM. I was in NJ and he was my counter point in Philadelphia. I got to interface with Ed at SCM national/ ,regional meetings. Because I lived in Pa. I attended benefits meetings at the Philly branch. After the meetings sales would go out to a bar and many conversations were exchanged. It was a different time
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Fuji Xerox to buy CSG for $141M

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Fuji Xerox Asia Pacific has entered into a Scheme of Implementation Deed to acquire publicly listed print and business technology solutions provider CSG for A$140.8 million. Fuji Xerox is putting forward a cash price of A$0.31 per CSG share (449.26 million shares), valuing CSG issued equity at A$140.8 million with an enterprise value of A$181.6 million. The deal will see the CSG brand become a wholly owned subsidiary of Fuji Xerox Asia Pacific. read the rest here
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Ricoh IM C6000 folding unit question

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I want to take a client from an existing C8003 that has the multi-fold unit and bring them down to the IM C6000 (volume requirements dictates goes lower). The MP C8003 folded documents at the full speed of the print engine. Thus, I'm asking if the same is true of the folder that works with the IM C6000?
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Canon launches imagePRESS Lite C165

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C - launched the first in a new series of entry-level color production printers, the imagePRESS Lite C165 production color laser system - designed for high-end office and light production printing - 120V/16amp power requirement - Advertised as offering 2400x2400dpi - 10.1” color LCD touchscreen control panel - 4 tandem OPC drum design - Top speed of 65ppm on media up to 105gsm o Slows down to half speed on thicker media o print on paper stocks up to 130lb. cover (350 gsm) o supports long sheets
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DRUPA 2020 DIRECTOR RECEIVES GIRLS WHO PRINT GIRLIE AWARD

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DRUPA 2020 DIRECTOR RECEIVES GIRLS WHO PRINT GIRLIE AWARD Sabine Geldermann, Director of drupa Global Head Print Technologies – the no. 1 trade fair for printing technologies – is the recipient of this year’s Girls Who Print Girlie Award. She received the award from Deborah Corn, the Intergalactic Ambassador to The Printerverse at Print Media Centr, on the International Print Day 2019 during Printing United 2019 in Dallas. The Girlie Award is presented annually to a woman who has
Blog Post

MSP & MSSP Industry Notes for October 27th, 2019

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Machines, Inc to Expand Territory in California Office 1 based out of Las Vegas and is privately-owned provides IT services, copiers, printer, document imaging, cloud security and managed IT in Nevada and California Chaparral Business Machines located in Paso Robles, California area for 35 years. Offers Ricoh, Samsung MFPs, shredders and wide format plotters I ntraLAN business growth sees five new team additions InteraLAN business located in the United Kingdom for 25 years and provides IT services
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Re: Selling Copiers in the Seventies with Ed Mclaughlin

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Check out this commercial for the 3M 209
Comment

Re: Selling Copiers in the Seventies with Ed Mclaughlin

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I remember it well. I started in the industry with a 3M dealer as well.
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Canon Business Process Services Issues Insurance Best Practices White Paper: "Go Digital to ...

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owned subsidiary of Canon U.S.A. , Inc. Learn more at cbps.canon.com and follow us on Twitter @CanonBPO. All referenced product names, and other marks, are trademarks of their respective owners. Press Contact: Ken Neal , kneal@cbps.canon.com Canon Business Process Services © 2019 SOURCE Canon Business Process Services
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How to add AirPrint to a non-AirPrint printer

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While there are plenty of affordable AirPrint-compatible printers out there, you may have already invested in a model that doesn't support Apple's wireless printing protocol. Luckily, adding AirPrint to a non-AirPrint printer is quick, easy, and affordable thanks to a clever Mac app called handyPrint. Formerly marketed as AirPrint Activator, the rebranded handyPrint works by turning a printer connected to your Mac into an AirPrint printer that's shared over your network. Once configured, you'll
Blog Post

Sales Professionals Are Invested, Are You?

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automatically improve. Come on sales peeps if you're struggling or stuck in a rut then get a grip and start working on yourself. Nothing happens until you make it happen. There's no instant improvement to your sales career that happens automatically without YOU working on YOU. If we want to get better then YOU have to work on it. If YOU want to get better then YOU have to work on it! No freaking exceptions whatsoever! CONFIDENCE IS CRITICAL, SO INVEST! Did you know that only 31% of salespeople effectively
Reply

Re: Xerox & Fuji Film Coming down to the Wire

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wow, there are that many failures with the Samsung print engines?
Member

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Xerox Releases Third-Quarter Results, Raises 2019 Guidance

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Xerox Releases Third-Quarter Results, Raises 2019 Guidance Cash Flow, EPS and Profit Margins Increase and Revenue Trend Improves from Prior Quarters Third-Quarter 2019 Financial Summary: $356 million of operating cash flow, up $82 million year-over-year, and $339 million of free cash flow, up $88 million year-over-year GAAP earnings per share (EPS) of $0.96, up $0.62 year-over-year, and adjusted EPS of $1.08, up $0.23 year-over-year (YOY) Adjusted operating margin of 12.1 percent, up 120 basis
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Epson launches new wide format printers

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- Now shipping the SureColor F9470 and SureColor F9470H o Color inkjet dye sublimation technology o designed for roll-to-roll textile, home décor, promotional product, and soft signage printing markets o F9470H also provides an option for printing with two fluorescent inks – Yellow and Pink o Uses Epson’s PrecisionCore TFP piezo crystal print head technology o and Epson UltraChrome DS ink technology with high-density Black ink to produce exceptional color saturation and high contrast. o speeds
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Re: Xerox & Fuji Film Coming down to the Wire

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Makes sense, although I’m not convinced a billion dollars would deter HP inc. With their recent turmoil from supplies disconnect who knows. To get to their goals they will need a better more mature hardware range that includes office light production and they need it fast. From what I have seen the page wide technology still has a way to go not to mention the integration of the Samsung’s engines the failure rates are substantial. next 1-2 years is going to be majorly transforming for our...
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Re: Xerox & Fuji Film Coming down to the Wire

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I’m sure the engines are probably ok but dropping their formatters and drivers on top have allot of teething issues. In HP world they have a 49.xx error which is generic formatter/driver issue. I know a few dealers have dropped them and gone back to their original brands because of the high labour costs. It’s all very new technology I’m sure they will get it right after a few more generations
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Re: Print Job Timeout

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Sorry, I just saw this. Aren't there settings in the menu screen of the printer? I seem to remember it might be with where the LF (line feed) settings are. BTW, I sold a company one of the regular Ricoh printers for MICR. It works perfectly with the generic MICR cartridges
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AWS Managed Services Provider Logicata Offers Free AWS Migration

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. It is not just about saving money by reducing your IT infrastructure costs. AWS democratises access to technology which was once only available to large enterprise customers with massive IT budgets. Now anyone with a credit card and an idea can get instant access to enterprise grade IT infrastructure as well as application development tools, AI machine learning capabilities etc. Customers should not simply consider AWS as their datacentre in the cloud – they should be looking at ways to
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Office1 Partners with Chaparral Business Machines, Inc to Expand Territory in California

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to innovate how offices function by providing unparalleled, personalized business technology solutions, and this partnership with Chaparral will allow them to do so with new companies while continuing to provide top-notch technology solutions in existing California and Nevada markets. About Office1 Office1 is one of the largest, privately-owned office technology providers in the United States providing innovative IT solutions, including copiers and printers, document imaging, cloud security and
Blog Post

Enabling Innovation is both Old and New

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printing document imaging industry? Well let’s hope so. However, this without a clear strategy and an effective execution will mean nothing. As I say,” if nothing changes, nothing changes”. The real key to success will not be simply a repacking of the old ways or a new sales and marketing message saying the world has changed and we are now different. Unfortunately talk is cheap and in relation to the office printing industry it’s been getting cheaper by the decade and some would argue it’s
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CloudJumper Expands Partnership with The 20 as Cloud IT Takes Center Stage

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to deliver Windows Virtual Desktops, cloud-based applications/workspaces and streaming app services to customers. The software platform enables powerful business-class IT services in the cloud for anytime, anywhere access with greater security and control. To grow adoption of CWMS, both companies will market full-day training sessions covering sales and technical enablement to expedite business development. These events will be delivered by CloudJumper in strategic geographic locations around
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Re: Xerox 8055 pricing proposal

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This is a government contract according to the T's & C's
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MPSA Elects New Leadership to Guide Organization for Next Two Years

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FOR IMMEDIATE RELEASE MPSA Elects New Leadership to Guide Organization for Next Two Years (CEDAR RAPIDS, IOWA) October 25, 2019 — The Managed Print Services Association (MPSA), a not-for-profit, volunteer-led association to help further Managed Print, is pleased to announce its newly elected Executive Committee and Board of Directors. Elections were held in September and October, with two-year terms beginning later this month. The newly elected MPSA Executive Committee is comprised of
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HP investing in new inkjet

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HP invests millions in new inkjet - announced it’s committing $200 million over five years to a next generation of water-based ink solutions - will be designed for printing digitally on corrugated packaging and textiles - World Resources Institute estimates that about 20 percent of industrial water pollution comes from garment manufacturing. - “Investing in water-based solutions that meet market needs and the increasing sustainability requirements of graphics customers is expected to propel
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Paragon Group Acquires RRD’s UK-Based Global Document Solutions Business

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solutions. The transaction closed on October 25, 2019. GDS has locations in the UK, France, Spain, Germany, Netherlands, Poland and Italy and employs approximately 1,500 people. GDS’ net sales were approximately $270 million in 2018. Patrick Crean, Paragon Group’s Chairman and Chief Executive Officer commented, “We are delighted to acquire RRD’s GDS European businesses and are pleased to announce that we have also entered into a strategic alliance with RRD, which will expand the offerings both
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Re: Epson 100 ppm mfp

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David Scott posted: Jason, How have things been working out with Epson here in the states? Thank you, David David, We have had 0 traction with it. Customers in our market still have no use for ink as best we can tell. We have demo'd the machine to people but have not sold a single one. People noticed the page curl on exit and the fix for that was to buy thicker paper which people don't want to do in an office environment for regular documents. I still have the first 2 we bought if anyone wants
-=Good Selling=-
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