I recently posted this on Linkedin and the thought to my madness is to use articles like these to send to my clients. Especially the ones that have devices more than six years old and on the manufacturers "no assured" parts list. I found 25 accounts with multiple devices that qualify for the list. I'll be contacting them via email with a short note stating "thought you might be interested in the recent article I wrote of posted". If you have the premium version of Linkedin you can see everyone who checked the article. Checking the article tells me that they are ripe for a follow up.
We've all learned the the power of the written word is more powerful than someone (sales) speaking it. Feel free to use this with your prospecting efforts.
Understanding "No Parts Assured" in the Copier Industry
In the copier world, "no parts assured" means the manufacturer or service provider isn't guaranteeing the availability of replacement parts for a particular copier model anymore. This typically happens with older models that have been discontinued or are no longer supported. If your copier is tagged as "no parts assured," finding necessary parts for repairs or maintenance could become a major hassle.
Why Should You Care?
Having a copier that is "no parts assured" can have several critical implications:
- Longer Downtime: Without assured access to necessary parts, a simple malfunction could lead to prolonged downtime. If a key component breaks, you may find yourself waiting weeks or even months for a compatible part to become available—if it becomes available at all. In a busy office environment, where copiers are central to daily operations, this downtime can result in lost productivity and frustration.
- Increased Repair Costs: As parts become scarcer, their costs often increase. If you do manage to find the parts you need, they might come with a hefty price tag. Additionally, some service providers might charge more for labor when dealing with older, harder-to-repair machines. These costs can quickly add up, making it more expensive to maintain an aging copier than to invest in a new one.
- Risk of Total Obsolescence: When a copier reaches the "no parts assured" stage, it’s often a sign that the machine is nearing the end of its useful life. Continuing to rely on such a device can be risky. If a critical component fails and a replacement cannot be found, your copier may become unusable, forcing you to scramble for a last-minute replacement.
How to Dodge the "No Parts Assured" Bullet
To avoid the headaches associated with "no parts assured" copiers, consider the following strategies:
- Regularly Assess Your Copier Fleet: Keep track of the age and condition of your copiers. As they approach the end of their manufacturer-supported lifecycle, it might be time to start planning for an upgrade. Regular assessments can help you identify when a machine is at risk of becoming "no parts assured."
- Invest in Newer Models: While it might seem cost-effective to hold onto your current copier for as long as possible, investing in a newer model can save you money and hassle in the long run. Newer machines come with the latest technology, software/firmware, improved efficiency, and—most importantly—a full guarantee of parts availability.
- Plan for End-of-Life Equipment: When a copier is nearing the end of its supported life, start planning for its replacement. By being proactive, you can avoid the stress and expense of dealing with an unexpected breakdown.
My Thoughts
Understanding the implications of "no parts assured" in the copier industry is crucial for maintaining smooth and efficient operations. By staying informed about the status of your copiers and planning for their eventual replacement, you can avoid the costly and frustrating pitfalls associated with aging equipment. Whether through regular assessments, QCR (quarterly copier review), strategic upgrades, or comprehensive service agreements, taking proactive steps will ensure that your office remains productive and your copier fleet operates without interruption.
Feel free to reach out to me if you need assistance or information. Please contact me via inmail
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