This Week in the Copier Industry Ten Years Ago

Art Post (Guest) · 11/28/127:48 PM

control, improved services, managing costs and managing compliance. ◦ Position Xerox effectively against competitive offerings (e.g. HP, Ricoh, IKON, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. ◦ Develop working relationships with key players (Client Asset Manager & team) and various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as documents and reports each player is

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Art Post (Guest) · 11/26/1211:13 PM

strategy to invest in Print Management Services. Thinking “Beyond Printing,” Konica Minolta’s services strategy combines Print Management Services (PMS) with Marketing Management Services (MMS), as well as managed print services (MPS) with Business Process Consulting (BPC). The company has created four focus areas that deliver significant value to customers including: Optimized Print Services (OPS); Managed IT Services; Software and Solutions; and Commercial Print Management. The acquisition of

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Art Post (Guest) · 11/28/128:45 PM

Kyocera HyPAS, Samsung XOA, and Sharp OSA v4 MFPs with a customizable GoldFax interface and Single Sign-On (SSO) support Integration with Canon, Lexmark, Muratec, Toshiba, and XEROX MFPs For more information on GoldFax 8.0 features contact sales@goldfax.com or visit http://www.goldfax.com/news/Go...elease_News_2012.pdf . About DPD International DPD, the makers of GoldFax, is a 35-year-old software solutions provider. GoldFax uses unique, high performance architecture. Industry-leading organizations

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Art Post (Guest) · 11/24/1211:28 PM

significantly increase their profit margins on print management solution sales. About the new Print Audit Premier dealers: Laser Resources - Laser Resources is an Iowa-based company that delivers printing system technologies and innovative managed services solutions to all types of organizations throughout Iowa. This includes production print, devices that print, copy, scan, and fax, and ongoing maintenance services and supply management. Laser Resources also provides managed IT services and managed

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Art Post (Guest) · 11/26/1211:21 PM

LAKE SUCCESS, N.Y.--(BUSINESS WIRE)-- Canon U.S.A., Inc., a leader in digital imaging solutions, today announced its Canon Mobile Printing App for iPhone® and iPad®, extending Canon’s already comprehensive support for mobile office users and consumers. Canon Mobile Printing enables users in homes and offices of all sizes to send print jobs directly from their iPhone and iPad to a compatible Canon output device. The Canon Mobile Printing App is compatible with select Canon imageCLASS desktop

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Art Post (Guest) · 11/27/129:35 PM

turnover accounts for over 50% of OKI Data Corporation’s group turnover. The company is well-established as one of Europe’s leading printer brands, in terms of value and units shipped. OKI Europe’s award winning, product portfolio comprises seven distinct segments: Managed Print Services, colour and mono printers, multifunctional devices, which combine printing, copying, scanning and faxing functionalities, as well as Serial Dot Matrix printers, faxes and specialty printers for point-of-sales and

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Art Post (Guest) · 11/27/1210:03 PM

(such as Xerox, Lexmark, and Ricoh) shift to a broacher managed services/technology services approach (Konica Minolta, Okidata and HP) or “more of the same” offering basic MPS and competing primarily on technology (the rest). Really, the separation between vendors offering basic MPS vs. advanced MPS is so significant now, Photizo Group is breaking the MPS market size and forecast into two separate forecasts. The gulf between the “haves” and the “have-nots” is increasing steadily- but what does

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Art Post (Guest) · 11/27/129:58 PM

Canon Colourpass external RIP for a small, new-to-digital commercial production environment looking to increase productivity. European product marketing manager for professional print solutions Paul Knowles said that the latest model was the result of feedback and insights provided by Canon’s partners and customers in professional print. "We’ve fine tuned the features to improve productivity, flexibility and security while also providing a strong emphasis on environmental credentials. This next

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Art Post (Guest) · 11/27/1210:01 PM

create the global leader in the printing industry. Canon develops, manufactures and markets a growing line-up of copying machines, printers, cameras, optical and other products that meet a diverse range of customer needs. The Canon Group comprises over 198,000 employees worldwide. Global net sales in 2011 totaled USD 45.6 billion. Visit the Canon Inc. website at http://www.canon.com . About Canon U.S.A., Inc.Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and

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Art Post (Guest) · 11/29/1211:18 PM

right form for productive action. For details on Ricoh's full line of products, services and solutions, please visit www.ricoh-usa.com . | About Ricoh | Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23

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Art Post (Guest) · 11/29/1211:29 PM

Customers gain broader device coverage through combined technologies and services. Glassboro, NJ (PRWEB) November 29, 2012 NER Data Corporation (NER), developer of the Print4 Managed Print Services announced today a Managed Print Services agreement with Sharp Business Systems (SBS). SBS, a direct sales division of Sharp Electronics Corporation, is a provider of Multifunction Printers (MFPs)/Copiers, Network Printers, Fax Machines and MPS solutions. As part of the MPS agreement, the two

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jswinberlin · 11/29/129:56 PM

I just installed 2 new Savin MPC 305s (the small A4 color system). The customer wants to print from Ipads. No problem. Smart Device Print works. However, when printing from Safari or any browser you can only copy what is on the screen and print it (not the whole page). This is not what the customer wants. I was thinking if there was a free print to PDF app that would allow me to print it to a PDF and then print the PDF. Like most print apps, the Smart Device Print app is a little

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Art Post (Guest) · 11/29/1211:32 PM

widening its loss forecast for the year. Earlier this month, Sharp said there was “material doubt” about its ability to survive after forecasting a record 450 billion-yen, full-year loss on falling demand for its display panels. Sharp is cutting jobs, seeking voluntary retirements, reducing pay and selling assets as part of a turnaround plan. Atsushi Yoshida, a spokesman for Sharp, said the company wasn’t the source of the report and that nothing has been decided. Dell (DELL) “doesn’t comment on rumor

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Art Post (Guest) · 11/30/122:06 PM

lost 19¢ on every dollar in sales. Lexmark’s laser printer and MFP placements in Q3 were down 6% in the large workgroup category and 8% in the small workgroup category. Revenue was down 20% and 11% in the same categories. Laser supplies revenue was down 5%, and MPS was basically flat. All of this highlights the critical need for a boost in Lexmark’s laser business, and that is what the new MFPs and printers are intended to do. nterestingly, while the press release highlighted the “seamless

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Art Post (Guest) · 11/27/129:53 PM

awards in 8 years) is based upon over 110 patents and patent pending inventions. Objet's advanced 3D printing systems and range of over 120 materials enable professionals to build prototypes that accurately simulate the true look, feel and function of an end-product, even complex, assembled goods. The Objet Connex™ line of multi-material 3D printers features the world's only technology to simultaneously jet 2 materials. With this, users can print many different materials into a single part and

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Art Post (Guest) · 11/28/127:39 PM

to send or receive an e-mail. These findings are not as surprising as they are damaging to companies that produce specific-use devices. Canon (NYSE: CAJ), for example, does not make cellular devices. But it produces a number of digital cameras, including several pocket-sized devices. If Consumers are reaching for their smartphones instead of an actual camera to take photos, Canon's future could be in jeopardy. Read more: http://www.benzinga.com/news/1...-canon#ixzz2DZFnimTD

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Art Post (Guest) · 11/28/127:41 PM

ERIE, Pa. (AP) — An Erie businessman has been sentenced to 4½ years in federal prison for a multimillion-dollar fraud that cheated customers of his copy machine business, including schools and churches.U.S. District Judge Sean McLaughlin...

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Art Post (Guest) · 11/27/129:13 PM

Here's an interesting scenario that I have to muddle through, would love to hear from others on this.One of my accounts at the Jersey Shore had the entire admin builing flooded. The leasing company who holds the lease is Great America. The town...

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Art Post (Guest) · 11/27/129:20 PM

Does canon have an off the shelf inexpensive and easy to use document managment system that intergrates with the new imagerunner advance series?

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Yoda · 11/28/126:57 AM

If and only if you process the entire billing packet you may have a point. If you do the job of a Sales coordinator (Check the deal and paperwork for completeness and correctness) Billing administrator (Complete the funding detail sheet, send the deal to the lease company, confirm funding has hit, send off docs) Cut any buyout /payoff checks and deliver them to the customer. Store equipment for stream of payment deals, then package, load and deliver equipment to old lease company. Then you

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Old Glory · 11/28/1211:10 AM

Ricoh withholds from my dealer instead of lower cost of goods, and funnels direct to me at the dealer's expense. I still take it because my dealership is OK with it. There are reps out ther that get kick-backs from leasing companies in return for business. Again money that technically belongs to the dealership unless it is something they approve of. Ultimately, most dealerships look to break even on hardware sales and profit from the service and supply residuals that result from the sales. The

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Yoda · 11/29/1210:04 AM

Our program is: 1) 24K base. 2) 30/40/50% of GP depending on sales volume for the month. 0-35k 35-45 45+. 3)3% bonus on all leases including buyout. 4)10% on first year service. 5) New customer bonus 100-600/machine by segment. 6)Qrtrly bonus for 100% plus 7)Annual bonus for 100% plus A rep selling 40k per month average usually makes $100k ++

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jswinberlin · 11/26/1212:49 PM

Sorry for not getting back sooner. Art, I haven't looked at those two, but I have looked at a lot of different options. The part that interests me about efilecabinet is that it looks fairly simple and doesn't require a big investment or a lot of training. I'm interested in who out there is selling something and at what rate...seems like for the last 10 years everyone has been calling themselves Document Management Specialists and at least in our demographic I don't know of anyone who is really

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Art Post (Guest) · 11/27/1210:07 PM

create and print customized professional materials for business and home use. Based on extensive consumer research and feedback, Brother significantly enhanced the utility, ease of use and overall customer experience of the Brother CreativeCenter™. A more intuitive user interface, hundreds of new templates and advanced cloud storage options make the Brother CreativeCenter™ the perfect choice for business and home users to easily and affordably create professional-looking printed materials

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Former Member · 11/27/123:03 PM

I had a conversation today with another Sales Rep about is MPS. He was telling me that only multiple desktop printers are allowed for it truely to be considered MPS (No MFP'S included). I said that multiple MFP'S can absolutely be included. All machines involved just need to be blended together for the one click rate on each device . Can someone please help answer this?? Much appreciated!!

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Art Post (Guest) · 11/27/129:47 PM

way. A new case study details how they are now saving time, money and office space using ColumbiaSoft’s Document Locator (DL) software for a paperless approach in several areas of business. “Filing cabinets were taking up valuable space, and the manual filing of accounting records had become a significant burden that was consuming valuable staff time,” said Horizon House Systems Administrator Troy Schneiter. “Everything from copies of checks, to insurance policies, to accounts payable billing

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VinceMcHugh · 11/24/129:37 AM

deal by saying (read lying) "We are the Manufacturer". NO _BS Branch has ever manufactured anything. Don't play their game! Don't sell on price. Don't meet their price make them meet your Service & Support. That has value to a customer BUT ONLY if you make it a selling point. The sweet taste of a cheap price soon turns sour in the face of poor service over the life of the lease! I am going to get off my soap box now. Vince McHugh

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CashGap · 11/26/128:37 AM

quote: Start second rant here By the way who do you know that bought their last car directly from GM or FORD? No! We buy cars from a local dealership that has a good reputation for Service & support after the sale End both rants Keep in mind, auto manufacturers would directly dominate car sales if not for state laws designed to protect local dealers passed in the early 20th century. Some very interesting reading on the subject... http://www.justice.gov/atr/public/eag/246374.htm

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Chuck · 11/26/129:01 PM

Cash: Thanks for posting that link. I've read Section I and am wondering if you have researched this specifically for the MFP/Copier industry, the similarities are HUGE?

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Yoda · 11/27/126:50 AM

0.019584 Means 4% And its not a "pad" its the same reason that Banks get a lower interest rate than you and I can on a mortgage. Imagine this a bank is borrowing at .025 percent from fed and lending at .0375 to you and me. Thats a 50% percent "Pad" our industry marks up only 4-10% and most of that is eaten up by administrative costs. Sales is break even at best, the real money is in the ongoing annuity and revenue stream from service.

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CashGap · 11/27/128:20 AM

quote: Originally posted by Chuck: Cash: Thanks for posting that link. I've read Section I and am wondering if you have researched this specifically for the MFP/Copier industry, the similarities are HUGE? Yes, but the auto dealers had great political clout in the 20's/30's when the industry was new. The manufacturers were distracted with growth and labor problems and failed to defend the consumers or themselves. The dealers were the "home team" in each market and were able to lock up the state

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Art Post (Guest) · 11/27/128:50 AM

Yoda, thanx so, considering that the sale is 20,000, the sales persom uses .0204 and the payment is $408 to the customer. The money funded from the leasing company to the dealership is $20,833 right?

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Art Post (Guest) · 11/27/123:00 PM

So, if you were to have a sales team that generated 160,000 per month, all were 60 months, then the "pad" or extra revenue to the company would be $6,680 per month and if that average was kep up for the year that would represent $80,160 in "pad" or extra revenue.

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Yoda · 11/27/126:58 PM

Yes and thats not much. Pays for maybe a Production SE, Lease admin or sales coordinator and part of a Sales Manager. Art it depends on how many reps whats the comp plan etc.. Do any reps voluntarily give back salaries when they sell little or nothing one or two months out of the year? I think not, the pad also covers these inevitable down months. If you want to be pure about it. Compare a straight commission position with actual dealer cost. I did it once and made the most money I ever made

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Art Post (Guest) · 11/27/128:56 PM

salary. New reps on the other hand have all the time in the world to prospect and traditionaly I would say that 1 in 5 hang in there for more than one year and 1-10 make it past three years, that what I've seen at my place. Instead of padded rates, why not just mark the systems up higher to the salesperson, at least in this case the dealership would gain additional margins with purchases also.

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VinceMcHugh · 11/27/129:12 PM

Many Dealerships don't even admit to their own sales force that the lease rates are padded.

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Art Post (Guest) · 11/27/129:18 PM

quote: Originally posted by VinceMcHugh: Many Dealerships don't even admit to their own sales force that the lease rates are padded. I agree and would tend to think that it could be as high as 90%.

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fisher · 11/28/124:35 PM

ethical for the leasing company to go after full stream of payments plus residual in the case I described??? I don't begrudge the leasing company a fair return on their outlay of money but to want the full stream plus residual 4 weeks after funding is excessive. That's making 40% interest on their money for a one month investment. Would you be happy as the leasing partner???? I doubt it. Keep in mind your reputation as a salesperson is attached to how your leasing partners treat the customers

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Yoda · 11/28/126:13 PM

I Agree quote: Sales is break even at best, the real money is in the ongoing annuity and revenue stream from service.

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montecore · 11/28/126:46 PM

Canon like most manufacturers use 3rd solutions. When you say document management what do you want to be able to do?

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CashGap · 11/29/128:01 AM

you... So, do you think it would be ethical for the leasing company to go after full stream of payments plus residual in the case I described??? I don't begrudge the leasing company a fair return on their outlay of money but to want the full stream plus residual 4 weeks after funding is excessive. That's making 40% interest on their money for a one month investment. Would you be happy as the leasing partner???? I doubt it. Keep in mind your reputation as a salesperson is attached to how your

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CashGap · 11/29/128:03 AM

salesperson is attached to how your leasing partners treat the customers. Imagine if you had a mortgage on a new house and your house burned down a month after settlement. Would it be ethical and reasonable for the bank to go after you for the 30 years worth of interest and principal? Just trying to do the best I can for my client. Well, of course. We all understand that there is NO question of ethics, both parties signed a contract and agreed to obligations. Both took on risks. Now one party has

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fisher · 11/29/122:40 PM

got new gear right away. They were dead in the water without equipment so they did a new lease. I put on my sales order clearly that it was the customer's responsibility to pay off the previous lease. Other customers who had their insurance company submit for them a certificate of loss payee found out after the fact that they did not have proper coverage. Ultimately I think the least risk for the customer is to use the leasing company's insurance. Most will resist that because they have their own

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VinceMcHugh · 11/29/129:48 PM

Art, Canon recently bought a company, I believe the name of the company or product is "Therefore". My understanding is they will be releasing the DMS system to dealers in the next quarter. It has been successful in Europe and I have heard it integrates well with UniFLOW. VINCE

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Yoda · 11/30/1210:57 AM

I beleive the T's and C's on all leases says insurance will be billed unless a certificate of insurance is provided regardless of PO or not. Also as a municipality isnt there a standard Fiscal funding out clause maybe the town councel just needs to defund the dept or copier.

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VinceMcHugh · 11/24/129:42 AM

When I was at RBS Boston we had a number of them in the field. I don't think we sold any in the two+ years that I was there. They were a DMS appliance. Web based interface. From my experience they were a pain to support, very proprietary, and very difficult to migrate to another DMS. I would NOT recommend selling them, at least not to a customer that you like and want to keep. Vince

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Old Glory · 11/27/123:37 PM

MPS can take many forms and to suggest that any one form is somehow invald is unnecessary and I would suggest unwise. If we consider the MPS model that does not include hardware, then, technically, the MFP's can be considered to be already on an MPS program in that they are on a service and supply agreement that is billed somehow based on the clicks they run. To include printers and somehow blend the rate to one common rate takes away some of the purpose in my opinion, which is to migrate