This Week in the Copier Industry Five Years Ago
Third Week of August 2017
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"The thought of a cheap price is long forgotten after poor service", we've all heard some variation of this line at some time or from someone. But, how about maybe "The thought of a high price is forgotten after excellent service"?
I had to get a repair on my AC unit today, if it was a hot, sweltering day well I would have paid any price. But today was not a scorcher and was one of those ten best days of the year. However, it was not one of the ten best days of the year for my checking account!
My AC was broke and I called a company that I used in the winter for my rental apartment and had a good experience. I used them again because of two reasons one reason.
1. They answered the call and that's a plus because in recent year any calls I made to plumbers, electricians and HVAC peeps were going to voice mail and I found myself waiting days for if I received a call back.
2. Knowledgeable technician was awesome, no calling someone else on the phone because they never saw a heater like I had.
My experience from today:
1. I called around 9:30AM today and spoke to someone in dispatch again and another pleasurable experience.
2. They would be out today in between 4pm-6pm. Another plus for same day service since most others never returned my calls.
3. The technician sent me a text 20 minutes after he finished the stop before me. This was awesome and I finished whatever I was working on. I wish something like this could happen more in the copier industry.
4. Polite and courtesy in a great experience when dealing with someone new (client like me). Most of us strive to put the client in our shoes and make them feel comfortable.
End result; My AC unit needed a part and they had the part in the service truck. Start to finish was 90 minutes are so. Cost just to evaluate the issue was $125, cost to fix the issue was another $435. Total was $560 bucks, yes I thought that was high, however the service was exceptional when compared to others and the thought of having the job completed the same day allowed me to get back to work.
Yes, in the end "The thought of a high price was forgotten after excellent service"
-=Good Selling=-
Enjoy These Excellent Copier Threads from Five Years Ago This Week!
Konica Minolta targets $1.8bn in sales from health care in 3 years
Art Post ·
Konica Minolta targets $1.8bn in sales from health care in 3 years Office equipment maker seeks salvation in health care, IoT businesses TOKYO -- Amid declining demand for its mainstay office automation equipment, Konica Minolta is turning to health care and the"internet of things" to propel its growth, setting a short-term target of generating sales of 200 billion yen ($1.81 billion) in its health care operations in fiscal 2021. The company is shooting for at least 30 billion yen in operating
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Easy Mobile Printing Reaches Every Android 8.0 Oreo User with Mopria Technology
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Mopria Alliance today includes Adobe, Konica Minolta, Qualcomm, Lexmark, Kyocera, Toshiba, Brother, Epson, Fuji Xerox, NEC, Pantum, Ricoh, YSoft, Sharp, Dell and Primax. While the Mopria Alliance will continue its efforts to make mobile printing easy, it will also expand its focus to standardizing cloud printing and scanning. Its goal is to make these solutions more accessible and intuitive for both consumer and business users. Mopria certified printers make up 97% of printers sold worldwide. For
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Would You Be Interested in Making a $90K Commission for Selling One Imaging Device?
Art Post ·
for it. Recently I was able to secure a copy of the pricing and commission structure for Muratec America a Konica Minolta Company complete line of Color Label Packaging devices. I was blown away with the commission structure that is being offered for sales agents! Did I mention the sales agent part? Muratec is looking for sales agents in specific marketsto sell their entire line of Color Label Press Series. Let me get back to the opportunity to make that $90K commission check. Earning that $90K
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Xerox Introduces White Dry Ink for the Xerox iGen 5's Fifth Print Station
Art Post ·
NORWALK, Conn.— August 17, 2017 —Imagine a snowflake with textured details on a postcard, a book cover with a white horse on a dark stock with vivid hues or an advertisement with white text that pops on a vinyl window cling. These types of specialty enhancements are a reality with Xerox’s new White Dry Ink for the Xerox iGen5 press ’ fifth print station. “This is exciting news for iGen 5 customers,” says Jim Hamilton, group director, Keypoint Intelligence InfoTrends. “This announcement opens up
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Toshiba Wins Buyers Lab's Summer 2017 Pick
Art Post ·
. For over 50 years, Buyers Lab has been the global document imaging industry's resource for unbiased and reliable information, test data, and competitive selling tools. What started out as a consumer-based publication about office equipment has become an all-encompassing industry resource. In a landscape that's ever evolving, we change with it. About Toshiba Tec Toshiba Tec Corporation is a Toshiba's group company, a leading provider of technology solutions, operating across multiple industries
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Canon Solutions America Executive Featured in The Cannata Report's 2017 Women Influencers Issue "Wonder Women" Cover Story
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Canon's capabilities. Although her group is not directly compensated on business she generates for other groups within Canon, Ms. Belli sees the "deeper relationship" as exactly what Canon is always hoping to achieve with its clients. "Valerie is a forward-thinking and spirited game changer who embodies a unique combination of authenticity, confidence, intelligence and creativity. We admire her for pushing traditional boundaries and forging a career marked by tremendous innovation, dedication and
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Canon U.S.A. Takes the Next Step in Managing Unstructured Data by Offering Solutions with Box, Inc. and mxHero™, Inc.
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, and the opportunity to improve management of unstructured data and decrease network clogging. "Through the integration with Canon, we're ensuring our collaboration tools, which are a key element to a business' success, are being passed on to Canon's customers," said Chris Penner , senior vice president of Global Partner Sales at Box. "Our partner ecosystem is crucial to ensuring that businesses of all sizes, across all geographies, have access to Box's cloud content management platform." As
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Loffler Companies Named to List of 5000 Fastest-Growing Private Companies in America by Inc. 5000 Magazine for Tenth Consecutive Year
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every client a top priority. Loffler’s 475+ employees work hard every day to exceed the expectations of clients, partners and the community. About Loffler Companies, Inc. Loffler Companies provides integrated office technology and managed services partnered with leading brands such as Canon , Konica Minolta , Xerox , HP, Lexmark, NEC, ShoreTel, EMC, Microsoft, Neopost, Pitney Bowes and Muratec. Its offerings include multifunctional copiers, printers, managed print services, phone and voice
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We Print 50 Trillion Pages a Year, and Xerox Is Betting That Continues
Art Post ·
Susie Gharib 1:41 PM ET For most of its 111-year history, Xerox has been known as one of the tech industry’s most innovative companies. Now the legendary copier company is reinventing itself. In January, Xerox made the bold decision to split itself into two, spinning off its business services operations into a separate company called Conduent. And Jeffrey Jacobson, a Xerox tech executive, was tapped as Xerox’s new CEO. Speaking with Fortune’ s Susie Gharib, Jacobson says Xerox is still “one of
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10 Reasons Why Salespeople Fail
Art Post ·
Making a lot of money in sales isn’t easy, even when you use a personal sales assistant like Spiro . If it was then everyone would be doing it. Not every one can handle the pressures of the job, and many of those who give it a shot end up quickly leaving with their tail between their legs. So why do some people thrive in sales jobs while others go down in flames? Here are the ten main reasons why some salespeople fail: 1. Not listening enough Being a good listener is probably the most overlooked
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Embattled Toshiba hits a new hurdle as talks with Bain stall
Art Post ·
Tokyo/San Francisco — Toshiba’s talks to sell its chips business to a consortium led by Bain Capital hit an impasse over the timing of payments for the business and governance issues, according to people familiar with the matter. The new hurdle casts doubt on the company’s ability to complete a deal quickly. The Bain group wants to make cash payments after Toshiba resolves a legal dispute with partner Western Digital, while Toshiba wants the money earlier, said the people, asking not to be
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An Ethical Approach to Fear-Based Sales
Art Post ·
Fear is universal for humans. Business is no different -- fear of loss, fear of missing out, fear of competitors leaving us flat in the dust. This is why employing fear is one of the most effective sales tactics you can ever use. Why? We’re chemically wired to react to fear at a primal level. Whether someone’s putting a knife to our neck or you’re falling short on your sales numbers this quarter , your brain will start pumping chemicals throughout your body to create a fight-or-flight response
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Las Vegas Technology Sales Team Amps Up Their Social Sales Strategy
wholly committed to helping sales teams weave and integrate social selling within their business development efforts to grow net new business. I want you to get results. I am passionate about doing this the right way. WHAT I HAVE LEARNED First things first, it is buying into one word... TRANSFORMATION. Transformation according to BusinessDictionary.com is "a process of profound and radical change that orients an organization in a new direction and takes it to an entirely different level of
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FlexPrint LLC Managed Print Solutions Named To 2017 Inc. 5000 For Eighth Consecutive Year
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Francisco based private equity firm Oval Partners , FlexPrint has doubled revenues with plans to double again in the next year. The FlexPrint family of companies offer a broad portfolio of technology and outsourced solutions to clients’ representing the Fortune 1000, Am Law 200, leading education providers and mid-market industry leaders. For more information, call FlexPrint at 1-888-FlexPrint or visit www.flexprintinc.com . FlexPrint Managed Print Services 2845 N. Omaha Street Mesa, AZ 85215 888-353
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Compass Sales Solutions Announces Enhancement to Set Accessory Exclusions!
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Compass Sales Solutions Announces Enhancement to Set Accessory Exclusions! Boise, Idaho (August 2017) - Compass Sales Solutions, the industry leader in sales opportunity software, is proud to announce Accessory Exclusions, an enhancement that allows administrators to set exclusion rules on items being proposed. Now in addition to setting model and accessory dependencies in Item Pricing, this new enhancement provides the ability to set exclusions, or accessories that cannot be configured with
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Toshiba, Western Digital enter talks on memory sale
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TOKYO -- Toshiba has begun negotiations with business partner Western Digital in hopes of reaching an agreement this month to sell its flash memory arm and salvagea vital part of its turnaround plans, it was learned Tuesday. A consortium including Western Digital, Kohlberg Kravis Roberts of the U.S., the public-private Innovation Network Corp. of Japan and the state-backed Development Bank of Japan has tendered a roughly 1.9 trillion yen ($17.3 billion) bid for Toshiba Memory. The American
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Mimaki USA Wins 2017 SGIA Product of the Year for JFX200-2531 UV-LED Flatbed Printer
Art Post ·
competing devices using a common test file designed by SGIA. The prints are reviewed by a panel of judges, each with a background and expertise in digital printing and imaging. The judges look for color appeal, detail and tonality, and the output is also judged on how closely it matches the test print. Key features of the JFX200-2531 The JFX200-2531 printer features dual origin points and a user-controllable, twin independent vacuum pump system that enables operators to position up to two 4-foot
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Toshiba takes another blow as US court rules in Western Digital's favour
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Toshiba attempts to sell-off its valuable memory business have hit yet another roadblock. After months of legal wrangling with its partner Western Digital, a California Court has now ordered Toshiba to give Western Digital access to joint-venture assets that it was previously withholding. The Superior Court of California granted motion for preliminary injunctive relief made by Western Digital subsidiary SanDisk, allowing it access to certain information stored on databases owned by Toshiba. It
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InfoTrends Launches New Study on Opportunities in Graphic Communications & Specialty Printing
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grow business. More competition has firms looking to offer new products and services to increase business from current customers and attract new customers. “Sign, display, and specialty graphics are important applications offering growth opportunities to commercial printers, sign shops, screen printers, and ad specialty providers," says Steve Urmano, Director of InfoTrends’ Wide Format Printing Service. “Increased competition has providers exploring new products and services to expand into
Brent Gleeson, Navy SEAL Combat Veteran to Give Keynote Address @BTAPhilly Grand Slam Event
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Ward, director of training development, Learning Outsource Group talk on Sales Management: Leadership Skills Necessary for Maximum Impact As soon as 6PM rolls around attendees can then attend the welcoming reception in the Hotel. Our next day starts at 7AM for Breakfast and we'llsee four more Educational Sessions from: Compensation Plans: Getting the Biggest Bang for Your Buck Luis Gonzalez, president owner, SalesScoreKeeper.com Going After the Big Fish Kate Kingston, founder president
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UniNet to Show Suite of Label and Packaging Solutions at Labelexpo Europe
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UniNet, worldwide Original Equipment Manufacturer (OEM) of on-demand print technology, has announced they will be exhibiting in booth 9A45 at Labelexpo Europe, taking place September 25-28 th in Belgium. During the four-day event, UniNet will be showcasing a range of products from their iColor® Printing Solutions product line. Developed specifically to enhance the capabilities of the short- mid run label and packaging market, this will include small to mid-sized label presses, transfer printers
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Annual DocuWare Partner Conference Returns to Orlando with New Energy Docuworld 2018 to be held May 8-10
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will recognize the top selling DocuWare partners and long-standing partner anniversaries. “We look forward to welcoming our Partners back to Orlando and providing the best DocuWare training that they won’t be able to get anywhere elsewhere. Get an exclusive first-look at our new product developments and latest customer insights” said DocuWare President, Thomas Schneck. “We can’t wait to catch up with the Partners who return every year and are eager to meet our newest Partners as well.” The
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56 Words and Phrases That Make Prospects Want to Buy
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If you've been in sales or marketing for any amount of time, you've likely heard the phrase "Sell the sizzle, not the steak." But what does it really mean? Here's an example of selling the steak vs. the sizzle: Steak : "This is a gadget. It contains feature X and feature Y. It is A by B square feet, and comes in five colors." Sizzle : "Want more revenue, increased customer satisfaction, and easier transactions? This gadget can help you achieve all three of these goals." Which sales rep would
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Industrial IoT Solutions Firm, Virtulytix Launches From Lexington, Kentucky
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technology industry with key management roles at QMS, Toshiba, Apple Computer, Avnet, and IO Datacenters. Mario leads the consulting practice for Virtulytix where he applies his deep insight in customer experience and marketing to helping clients address their specific transformational and management challenges. Ron Iversen, VP Market Intelligence Services , rounds out the management team, another 30+ year executive, brings exceptionally strong depth in the imaging industry in addition to deep
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Seat Based Billing Is Here To Stay. Why Ignoring It Could Be Disastrous.
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Seat Based Billing Is Here To Stay. Why Ignoring It Could Be Disastrous. By James Hills, Aug 22, 2017 10:36:21 AM Seat Based Billing is here to stay. How do I know? It’s because it’s all our customers and prospects want to talk about. It has become the number one topic my sales guys end up talking about, so we go with the flow and use it to open doors, and boy oh boy, does it ever do that. The reason? There are two like it or not facts that are affecting every single office equipment dealer in
Blog Post
Using Cloud Office Automation to Align Business and IT
Thomas Schneck (Guest) ·
Cloud office automation is the core building block for both departmental process improvement initiatives and for broader, organization-wide transformation. Without automation of core office processes, most digital transformation efforts rest on a foundation of sand. Of course, an employee’s view of office automation varies depending on their role. Organizations need to incorporate these different perspectives in their change management strategies when “selling” a new enterprise software
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Mutoh America, Inc. Wins Four 2017 SGIA Product of the Year Awards
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Mutoh ValueJet 626UF, 1638UH and 1638X take home the honors NEW ORLEANS - Mutoh America, Inc., an industry leader in wide-format printers, was recently honored with the 2017 Specialty Graphic Imaging Association's (SGIA) Product of the Year award for the ValueJet 1638X - 64 inch printer in the Solvent or Latex Ink Under 80"category, the ValueJet 626UF UV-LED printer in the Small Flatbedcategory and the ValueJet 1638UH - 64" UV-LED hybrid printer in both the Flatbed/Hybrid Under $100k and Roll
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