This Week in the Copier Industry 15 Years Ago, The First Week in April 2008

-----Original Message----- From: Carmel Rowley, BERTL [mailto:BERTL.10@reply.mb00.net] Sent: Friday, April 04, 2003 9:52 AM To: jerry@cbs-digital.com Subject: #1 - Canon or Ricoh? BERTL reports Canon or Ricoh - Who Ranks #1 - USA Copier Market? www.BERTL.com -------------------------------------------------------------------------------- Ricoh Press Release dated April 2nd Canon Press Release dated April 2nd Ricoh Ranked First in US Copier Market In the annual Gartner Dataquest U.S. black and

Well, I got some good, albiet preliminary, dirt on the 50cpm color box. Total cost loaded with rip & finishing approx 65k at retail. 110 index from all sources with 140 capability. USAGE COST W/TONER @ 5-6 cents. Quality competitive to Canon 5000/Xerox 2045/2060, although I have not personaly seen output.

April 2, 2003 - Tony Pater Appointed to President, Kyocera Mita America Veteran Sales and Marketing Professional Will Continue Responsibilities for All North and South American Sales Activities Fairfield, New Jersey – March 31, 2003 - Kyocera Mita, one of the world's leading document imaging companies, today announced that Tony Pater has been appointed to president, Kyocera Mita America, in addition to his current responsibilities as executive vice president of sales. Akihiro Nasu, current

Impact, BMS and Zeus. During the audit, the company will “talk to [distributors] about their business plans and “there might be some rationalisation,” Tipler said. She added that the company doesn’t want to open its business to broad-based distribution due to the risk of cannabilising sales through its existing channel. Tipler said the new company was always planned following Fuji-Xerox’s acquisition of Tektronix’s colour printing business in late 1999. “It took a while to come to fruition,” Tipler

Press Release Source: Canon U.S.A. Inc. Canon U.S.A. Again Recognized for Certifying the Most Professionals for Document Imaging Management Monday April 7, 6:30 pm ET Employee/Dealer Certification Courseware Key Component of Sales Training Program; CompTIA's CDIA+ Is Internationally Recognized; Highest Levels Of Professionalism And Competency LAKE SUCCESS, N.Y.--(BUSINESS WIRE)--April 7, 2003-- Canon U.S.A., Inc., a subsidiary of Canon Inc. (NYSE: CAJ - News) and a leader in imaging solutions

These are strictly printers... take a look at the Oki Printers in the same speed range you will see very interesting similarities. Not to mention the quality on these things is terrible. The 5000 will just kill it on quality. I have the option of selling the Konica or Ricoh printer and even the AP206 puts these things to shame. You should have no problem beating it if your up against it. The maintenance is expensive and print 1 almost never matches print 100. Hope that helps Will

Greetings, This is Scott Holloway, Duplicator Sales & Service, Louisville, KY. We are a large Ricoh/Savin dealer and do handle duplicators. Please let me know if I can help. Scott Holloway (800) 633-8921 x0717 (502) 560-0717

workflow efficiency." Available in three scalable configurations, IKON PowerPRESS can drive up to 12 devices from IKON's best-in-class lineup of copiers/printers from manufacturers such as Canon and Ricoh. The server can also connect and control virtual print clusters of up to eight engines. New and exclusive features of the IKON PowerPRESS include a dual monitor configuration - with an expanded viewable work area - that allows operator interaction with multiple applications simultaneously via a

At first galnce it looks like a contender.Art

Research Firm Results Show Company Is #1 In Every Speed Segment of Market LAKE SUCCESS, N.Y.--(BUSINESS WIRE)--April 2, 2003--Canon U.S.A., Inc., a subsidiary of Canon Inc. (NYSE: CAJ - News) and leader in digital imaging solutions, announced today that it again achieved the overall number one market share position for copiers sold in the U.S. in 2002, for the fifth consecutive year, according to market studies completed this month by Gartner Dataquest(*). The achievement also marks the first

I have a Savin 2560 on demo trying to print to with this particular software and it duplexs without being told to, but that would be ok if it were right. The duplexing is rally strange in that it prints some pages blank on fron image on back, or page 1 of three printed on front blank on back. No rhyme or reason. The software vendor says the software only supports page printers and they are not motivated to upgrade the software to print to document printers. Any suggestions? Thanks, Scott

I think it should last too, but Ricoh tech support is saying those copies were put on in too short of a period of time and has more or less ruined it. I have a hard time buying this, and have been told by my dealership to convey this message to the end user. As a salesperson with ethics, I can't do that unless I believe it myself.

Ricoh and Service did not publish. I then went and pulled the Sales Launch material for the 1035/1045, a publication by Ricoh and it clearly states MCV/MVV is 100K for the 1045. In short, I am attaching page 20 from the Launch material for the 1018. It clearly states and I highlighted it 15K/month. Ricoh says it, Service has to abide by it regardless of whether the Ricoh Service Gurus think it should be so. We, the salesmen, rely on this type of information to sell Ricoh's machines. We don't

Thanks for the info. Our owner told me that because they are running too high of a volume on the machine and because Ricoh tech says so too, I have to tell them that we can not fix the machine to a reliable condition, they should replace it, and we will cancel their maintenance agreement on this one if they don't. ???? I'm all for solution selling, but on a machine that is only one year old that our company recommended in the first place!?

I also have run into issues between sales and sevice, on the MRMV issue. As it's one of my responsibilities to define clear marketing objectives for my salesmen and our contracts administration, I had to do some in depth investigation. What I have come up with is this. There are three main types of monthly volume: Average, Maximum & Duty Cycle. Minimum is also used on the HVC's. Duty Cycle was a hard one for me to get details on. Apparently it originates from printer engine specs, and

National Print, Online, Direct Mail and e-Mail Advertising to Debut Customer-Centric Message: "Document Efficiency At Work" VALLEY FORGE, Pa.--(BUSINESS WIRE)--April 2, 2003-- IKON Office Solutions (NYSE:IKN - News), the largest independent distributor of document management products and services in the U.S. with operations throughout North America and Europe, announced that the company is redefining its brand positioning with a new integrated marketing campaign. IKON's fresh, new branding

Yes, they have been uploaded and are on the "Document" page. Anyone having Kyocera or Konica brochures, please feel free to upload here. Art

On a similar note, back to old analog. We sold a number of those 3813's. They have been giving us so much trouble. Ricoh says there is nothing wrong with them. I know they are small machines, but I can't afford to lose customers over it in our small territory and that is what is happening. Does anyone else have problems with these? It seems that once we get around the first PM, we can not get the copy quality back. White bands going down the page. We clean and/or replace the corona

If the cost per copy is anywhere near what it is supposed to be, like .018 or .019 or there abouts, this should help justify an upgrade. That means that an appropriate placement of a Ricoh 1035 at .012 per copy would save the client about $65 per month and a 1035 backed by a good service team will last at least 4 years. At a reasonably agressive $160 per month, it costs $95. And, there's got to be something in the way of prints or faxes that you can migrate to the system to help. At 8500 per

Yesterday, Ted said that Ricoh should stand behind the 15K per month MRMV. Let me play devil's advocate (as I'm accused of doing often). Let's say Ricoh decides to take the moral high road and publish a MRMV that is reasonable say 6-7K. Do you really want to be shut out of bid deals with specs requiring an MRMV of 10K and above even though the account is only doing 2K? Do you want to start hearing that the reason they bought from someone else is because the other unit was "more durable"? We may

I'm sorry for the misunderstnading Jim, I said that Ricoh must stand behind THEIR MRMV. They make up the MRMV's, so they should have the guts to back them up. If Ricoh wants to change the MRMV's for machines and make them "more reasonable" then they need to do it and we will figure out how to sell them. Until then, they need to stand behind a product that has not exceeded THEIR MRMV!! 8,500 copies per month average is not "too high" of a volume for this machine. I'm sorry Darren, but your

As far as I know, RSV (Ricoh) does not officially support Macs and has no plans to do so. I know of people using eCabinet in a Mac environment. The Macs are used to view docs on eCabinet(using Internet Explorer). You need a Windows based PC to do any printing or indexing (Scan Capture or PC Capture). However, it must be cautioned that if there are support issues, you may have trouble getting it resolved as there is no "official" support for Mac with eCabinet.

I agree, you should sell considering 30% to 50% as the acceptable range. 8,500 for a 1018D is about 50% of the MRMV. There should be no problem here. Now Ricoh will also tell you that the MRMV is to be run evenly over a months time. not 15,000 in one or two days, but about 750/day (based on 20 working days per month. Some companies run 24/7, others work on weekends also, but we are looking for an average. The only times we have had serious probelms was when one customer tried to run about

As a follow up to round it off, Ricoh's standard 60 month lifecycle is determined by the Max Monthly volume published in the Service Management Guides.

It's just the new Toshiba 65 machine relabeled. I have yet to meet a Toshiba Digital that we couldn't beat. Add tho that a Fiery controller for an Office environment, and youmight be looking a a headache for people who aren't PC savy, or rather the IS people if, if they have one.

Duplicator Sales in Kentucky, theres a few that are members here. I think we have three different dealers here in the Great State of Texas. Come on guys who can help? Art

We have a 40-system install of Global Scan and the need for training is minimal for the Ricoh reps and the end-user. Global Scan has fewer options for customizing a scanned document compared to Scanrouter Lite or Pro. Also, the options for sending are found in one spot and not broken out into several tabs. Operating GS is easy, the issues I have are with the software itself. There are at least two glitches with the software or MFP firmware that Ricoh has yet to fix. Our customer has had the

Try switching pcl emualtion, meaning use the exisitng driver before you installed the Ricoh one. You may lose some functionality but it may work. Also try changing the driver (ricoh) to PCL5 or 6 and see what happens. Ask the software company if there is any infomation that may have to be downloaded to the Hard Drive. Art

We have a Savin there, 972-242-6300.

Tried your suggestion and while that got the output closer to the way it should be it still was not right. Thankfully the customer very much wants to do business with us that they are goin to option B buy the Savin 2560 for everyone's use but buy an HP 45ppm printer for the person who needs to print from this software. Desired ending but would still like to find a solution. Thanks, Scott

Tammy: Not only do you need the wireless interface, but you also need the wireless card to go into the interface (our DSM said that this is purchased separately and not through Ricoh) 1001

From: Graham Taylor (graham@p4photel.com) Date: Thursday, April 03, 2003 05:45 PM On the 1224-1232 along with the 1060-75 this (wireless) is an option offered by Ricoh, as long as you have a wireless network, you need nothing more than the wireless lan option for the 1224-1232. When I originally posted my message, we had NO wireless options and I was offering a work around. Graham

print option. This is NOT the same as the wireless ethernet bridge that I offered as a workaround for our other systems. I hope this helps. And, once again, you need a wireless network in order to use the wireless option. I am not sure at all what Mr. Anonymous was referring to that Ricoh didn't provide for the 1224-1232. All I can guess is that it might be a PCMCIA port that you need to put a PCMCIA card in to, I have not seen it. Whew! Graham

Art, I don't have very good news for you. I have a bunch of these in the field and the yields on ink are significantly lower than anticipated. Initially, we were told that the yield would be fantastic(~11K/cart). However, Ricoh has never been able to produce a CPC sheet, like they do for the other models, in fact, thay say one does not exist. Standard, on the other hand, does have one that they distribute to their dealers, that I have since found. It is attached. Not good news, though, as the

Jim, Thanx, I have visited the customer and set the SP setting to a lighter master and have the dup print at full speed. Is there a way to also have the systems always make an economy master? I have spoken to Ray Bauer @ Ricoh, another possible for the low ink cover is the fact that we are using an 11 x 17 master for every print. I have tried to find the settings for the auto master cut to 8.5 x 11 but can't. Another other hints. Art

Art, I think you'll find that you need the Black Drum 30-S #205698 to get an 8.5"x11" Master. Your looking at $600+ which would take years to pay for in ink/master savings not to mention the inconvenience of having to switch cylinders back and forth depending on original size. I think you will also find that the end users will not comply and just continue to use the 11x17 drum for 8.5x11 copies rather than hassle with the change.

The 1060/1075 sales brochure states "110 lb. Index" through the bypass. The Operating Instructions manual states: 14-34lb. Bond from Paper Tray; 14-28lb. Bond from Bypass; 57.6lb Bond from Bypass with Thick Paper selected.

Art, Do you know if this unit has another scanner mounted in the DF, like the 60/75, to compete with the Sharp? Couldn't see that in the specs. Cheers, Jim.

It is really embarassing when a customer asks about a Ricoh color copier system. Give me a brake...Ricoh's "flagship" color copier/printer utilizes an old style analog duplex tray, et al! I feel sorry for all the Ricoh only reps!

From: TAMMY SHEPHERD (shepherdtammy@hotmail.com) Date: Thursday, April 03, 2003 05:05 PM Does this wireless network also connect to our new Ricoh 1232 CS/P. Are there any other cost besides the $130. Tammy

Does anyone have any new information regarding the much promised (Ricoh has said these would be available 1st quarter 2003) TR MicroPress Connection Kits for the Aficio 1060 & 1075? (And we just thought the Ricoh Aficio 6513 was an embarrassing situation).

I have a customer with a 1018d. (I inherited this, didn't sell it.) Apparently there volume has increased a bit and they were undersold. The have had the machine for one year and averaged 8,500 per month. Now, I know this is high, but the machine is rated for a max of 15,000. Is 8,500 that much that the machine would be dead and beyond repair in one year? My service manager tells me that Ricoh Tech Support says that it is more or less the issue.

7300 phaser xerox Mar 09 '03 Author's Product Rating Ease of Use: Paper Handling: Pros the 7300 outputs huge Quark,Illustrator files really well... the duplex once figured out is great! Cons Xerox really sticks it to you per consumables... BIG RIP-OFF The Bottom Line Great for very small runs.. one or two for proofing. DO NOT USE for any real volume...consumables will kill you! Full Review The 7300 is an awesome printer in the regars of speed. It handles large professional graphic

Anyone going to Ricoh for the final competition in New Jersey next week? I just got word yesterday that I'm in it again! Yahoo! Art

What a shame that Ricoh has decided to get out of the P4P color copier business. Customers that we sold on Ricoh technology and the benefits now have to where to go (when they need to upgrade). We are all counting on the b2c conversion. See attached file, I have seen the copy quality from this unit and it is truly outstanding. Art