This Week in the Copier Industry 10 Years Ago, The Third Week in September 2003

, eCopy, DocuWare, Fujitsu and other solutions vendors o Launched SS4 Professional Services Selling training program Sharp announced that it will resell copy/print tracking software & hardware from Print Audit, to push its dealers and branches into print management programs. In response to the sale of its largest distributor, a Canon executive finally commented on the sale of IKON. Canon’s managing director, Masaki Nakaoka, stated; “The acquisition (of IKON) will trigger a further reshuffle of sales

virtually swept the monochrome production category, beating out competitors like Canon, Xerox and Konica Minolta. “Print for pay customers are extremely dependent on the performance and quality of the products they use and therefore are the best critics when it comes to document management devices,” said Andy Slawetsky, president, Industry Analysts, Inc. “Ricoh’s commitment to innovation and its customers is demonstrated by the overwhelmingly positive response to its production printing devices

like Hewlett-Packard, Canon, and Ricoh. Mulcahy, who serves on the boards of other companies, including Target, Citigroup, and the Washington Post Co., talked about these issues with Condé Nast Portfolio contributor Michael Fitzgerald at Xerox’s corporate headquarters in Norwalk, Connecticut. Xerox’s earnings have gone up throughout your tenure, but so far investors haven’t noticed. Your market cap is lower than your ­annual revenue. What can you do to make the stock go up? We’re riding a wave

performance To obtain the ultimate in performance and productivity, print and copy speeds remain constant in full color and black & white at 21 ppm for printing and 17 ppm for copying. For high quality color prints that users can rely on for attention grabbing excellence, laser quality printing at up to 2400 x 600 dpi resolution delivers crisp detail and vivid color. With standard auto-duplexing, a 50 sheet ADF and an 800 sheet maximum paper capacity, the Océ cx2100 is able to keep up with

Okidata 3641 Color MFP "Print Shop in A Box" Can't be, Naw one system can't be everything to a Print Shop right? Well, the Okidata 3641 foots the bill and it's a "Print Shop in A Box"! I recently had this system on a demonstration with the Oki3641 at a local P4P (Print4Pay) Account in New Jersey. The customer has an older Ricoh 6513 (fiery) and a Canon 3220 (fiery). Our customer was actually using both of these units for color output the 3220 for speed and the 6513 for thick stock and high

quote: Originally posted by skbens: Was this a current account of yours? Ricoh is definitly sticking to keeping RBS out of current family group accounts, we had a couple of issues with it and the RBS Sales Director had to call the customer and explain they were not able to take the business. Also, I ran into RBS on an MP2400W, they sold it with the internal print/scan, file format convertor, and installation for $8k!! --- That is not true. There is no way you ran into RBS selling an mpw2400 for

businesses, along with the wider flexibility solution providers have in creating service packages. Some solution providers will continue to take advantage of the channel programs offered by most major printer OEMs. Others will turn to custom offerings built around third-party assessment and management products from partners, such as Print Audit and PrintFleet, according to Edward Crowley, CEO of The Photizo Group, an investment research firm that specializes in the printing and imaging industry

Print Management is HOT! My understanding is that Printer Management is providing a turn key solution for companies that have more than 40 printers, along with providing all service and supplies for all printers. Am I correct in this assumption? Also, print management can consist of paper workflow and moving output to less expensive systems right? I have also heardof print management incorporating paper saving software such as scanning, LAN Fax, and Fax Servers. This is also true right? Would

September 17, 2008 Another question answered and oh so many posed... During an internal conference call yesterday, IKON explained to it's employees that Canon would indeed be de-certifying IKON as soon as the Ricoh deal is final. Falling back on "Policy" - Canon expressed that this action falls within their policy on not certifying "competitors". Indeed, this action is in line with their previous movements after Xerox bought Global dealers who sold and supported Canon. http

Rumor on the street is that Canon will publically announce that they will drop Ikon as a dealer. Can't wait to read that one!

This was posted on the Sharp p4p this morning: Today at 08:25 AM #4 -------------------------------------------------------------------------------- My impression of print management is........ Yes it gets the dealership deeper penetration of account. Dealer has complete picture of accounts paper usage, who is printing, what is being printed, how can the current process be done for less expense However it's advantage for the account is as needed toner delivery, every Tom Dick and Harry are not

We solved this problem by taking another Ricoh driver used by another printer the company had and that seemed to fix the problem.

Envelopes are not supported on the C6000/C7500. Why would you want to run envelopes on a 70ppm color device? Sell them a printer in addition, or give them one. It's much cheaper to change a fusing unit in a printer than an MFP.

We have a customer in the UK. A 24 hour print room. They love the TCRU. Parts are left on site. The fit them then we go and check the machine and rebulit units. Webs running out marks on fusers etc all dealt with asap. Even pm's Like many print rooms either swap or empty the waste toner everyone wins. The print room opeatives who perform the changes are experienced and do speak to the Engineers for advice. But it has reducded down time and tieing up a engineer to racing over to meet a

brought in because of national contract pricing that I either can't compete with or can't profit from. Ricoh is strong in the SMB market so that is where we go to pay the bills. We also have competitive Wide Format products so we focus there. Don't get me wrong, I want all the business just like everyone else. I just feel that you will wake up every morning depressed if you try to make a living selling to government and schools.

Chinese market or producing or selling it in China, the paper said. The system, called "obligatory accreditation system for IT security products", would target products such as IC cards, digital copiers, computer servers and possibly flat-TVs, it said. It would pose a threat of the intellectual property of foreign companies being passed to Chinese competitors and coding technology being leaked, and could result in serious international trade disputes, the paper said. (Reporting by Sachi Izumi) . ng

DATE POSTED: 15-SEP-08 AGENCY: Department of the Army OFFICE ADDRESS: RDECOM Acquisition Center - Pine Bluff, ATTN: AMSSB-ACP, 10020 Kabrich Circle, Pine Bluff, AR 71602-9500 SUBJECT: Xerox Copier Maintenance CLASSIFICATION CODE: 00 - None SOLICITATION NUMBER: W911RP08T0168 CONTACT: Crystal G. Tubbs, 870-540-3054 mailto:crystal.tubbs@us.army.mil [RDECOM Acquisition Center - Pine Bluff] SETASIDE: N/A NOTICE TEXT: Department of the Army U. S. Army Materiel Command RDECOM Acquisition Center - Pine

I think your giving three seperate yet totally intergrated defintions of Print Management shows just how great a disconnect there can be when dealing with our customers in regards to providing a PM solution. I was recently doing a discovery with a company's CIO and while a PM solution had been addressed with the previous CIO and accepted as one, the new CIO saw it merely as a way for the current vendor to lock in recharged toner cartridges and service at a hefty price. From what I've seen from

i would say the answer is yes.... PM is really what your customer thinks it is, so it is really up to us during the discovery stage to find out just what the customer's viewpoint is on the subject. Obviously with the CIO I was speaking about, just providing recharged cartidges and including service on the printers wasn't footing the bill, however, for some that may suffice. It's like everything else in our business now, as the professional we have to be the one to diagnose(?) and to recommend

I just think of Print Management (or Managed Print Services) as the extension of copier programs into the print environment...all service and supplies for a set cost per copy (or in this case print). Sometimes it includes hardware, sometimes not. The other aspect we bring to the table is the establishment of automatic ordering by the device thereby eliminating the need for pre-paid inventory and all the problems associated with it i.e too much, too little, obsolete, employee theft, etc. We also

I agree with the abuses, more on that later. So have we determined that PM is just that, putting a cpc on all print devices and performing service and managing their inventory?

quote: Originally posted by Art Post: most important for customer is they have "one throat to choke" when something goes wrong My God, that's what I came here to post... "One neck to hug, one throat to choke". That's important for the customer, no more questions about "who do we call for this machine? how about that one? what about the one in the corner?" for all of those questions the answer is the same. Lots of people SAY managed print services, but deliver a contract with toner included. I

One of the other components which can be part of the managed print process is the financing side. We just recently finalized a total CPC contract with a long term client and the number one reason they were really interested in going this way is to get "off book" financing. Our deal is a cpc for a 48 month term and we carry the hardware as well as the service and supplies...for them it is only a quarterly (paid in advance) invoice for a volume of prints...no lease, no long term responsibility

Well if the danka merger is going well as written in the statment i wonder what they would comment on the Ricoh uk and NRG merger One thing is for sure Ricoh want to provide a nationwide service like it has bulit up in the Uk over the last 20 odd years. Was very slow at first and now at least on paper covers the entire Britsih isles as Ricoh

wow, 5 cents for a desktop laser printer....I'm thinking thats about right. Printer Management is a farce, I have alot of issues with the practice.

-=Good Selling=-