This Week in Copiers Ten Years Ago
Third Week of February 2013
Chuck wrote this many years back..........
Art, quite a few years ago I copied from this site one of the most profound things that I had read about Customer Service. I've tried to search your archives with no luck so I'll re-type it here and if can find the source to attribute please post since it is not my intellectual property. Here goes . . .
Enjoy these awesome copier threads from 10 years ago
BTA Announces Upcoming Managed Print Services (MPS) Educational Programs
Art Post (Guest) ·
valuable insight while working on actual "live" prospects. Lecak has been in the industry since 1983, starting with ComDoc in Pittsburgh, Pa., then the largest independent dealership of both Ricoh and Lanier copier/MFPs in the East. After a successful 15-year career, he joined Toshiba as a district sales manager. After a period of running his own consulting practice, Lecek joined Print Inc. in 2004 to manage sales for the company's channel-focused PrintValue Solutions program. His team was responsible
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RICOH’S NEW PRODUCTION SERIES BRINGS ENHANCED PRODUCTIVITY TO PRINTING MARKET
Art Post (Guest) ·
RICOH’S NEW PRODUCTION SERIES BRINGS ENHANCED PRODUCTIVITY TO PRINTING MARKET Malvern, PA, February 13, 2013 - Ricoh Americas Corporation today announced the Ricoh Pro™ C901 Graphic Arts + and Ricoh Pro™ C901s Graphic Arts +. The latest in the brand’s digital color production system lineup continues to deliver exceptional quality and performance while offering new enhancements in productivity and paper handling that help customers remain competitive in the growing production print environment
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AirPrint – How to Find Compatible Printers
Art Post (Guest) ·
includes well over 500 printers from 15 different manufacturers. Here are the 15 leading printer manufacturers who have printers on the AirPrint supported list: Brother, Canon, Dell, Epson, Fuji Xerox, Gestetner, Hewlett Packard, Infotec, Lanier, Lenovo, Lexmark, NRG, Ricoh, Samsung Savin You can see the full list of AirPrint supported printers on Apple’s AirPrint Basics page. Here are a few more useful things to be aware of in regard to AirPrint: – Some printers on the supported list will need a
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Konica Minolta Delivers Updated Version of its Free App for Android Mobile Devices to
Art Post (Guest) ·
Tokyo (February 18, 2013) - Konica Minolta Business Technologies, Inc. (Konica Minolta) is pleased to announce that it has started offering an updated version of the "PageScope Mobile" (Ver. 2.0) application for Android worldwide, to work with Konica Minolta MFP*1 "bizhub" (bizhub) through Google Play free of charge. Image: MFP and mobile connection "PageScope Mobile for Android", launched in April 2012, has received high reputation among business users worldwide as an application that connects
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Xerox’s CEO wants to use technology to shake up the staid business-services market.
Art Post (Guest) ·
Xerox dominated the office of yesterday with its copiers, laser printers, and fax machines. Now Ursula Burns is trying to strengthen its role in the offices of tomorrow. Since becoming CEO in 2009, she has increased Xerox’s sales of IT-related services, like processing health insurance claims and managing customer-service call centers. Nevertheless, Burns—a mechanical engineer who has worked at Xerox since an internship in 1980—told MIT Technology Review’s deputy editor, Brian Bergstein, that
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Lexmark Challenges Xerox's $23M Ky. Printing Contract
Art Post (Guest) ·
Law360, New York (February 15, 2013, 5:28 PM ET) -- Lexmark International Inc. sued Xerox Corp. and the commonwealth of Kentucky on Tuesday, challenging the state's decision to award Xerox a $23.3 million printing services contract that was significantly more expensive than comparable services offered by Lexmark. Lexmark's complaint, filed in Kentucky's Franklin Circuit Court, alleges that the government evaluated the companies' bids in a way that unfairly favored Xerox and destroyed or failed
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New Software for Xerox Printers
Art Post (Guest) ·
Business process and document management company Xerox Corp. (XRX - Analyst Report) recently introduced a new software for Xerox multifunction printers (MFPs) named ConnectKey to better respond to mobile workforce and address security issues across connected devices. The 16 ConnectKey MFPs, comprising the new WorkCentre 5800 and 7800 series, are protected by McAfee and support cloud services, custom applications and Bring Your Own Device (BYOD) work places. The ConnectKey solutions provide easy
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Canon Announces Resolution Of Patent Infringement Dispute
Art Post (Guest) ·
issued a permanent injunction prohibiting Nukote from making, using, selling and offering for sale in the U.S., and from importing into the U.S., the toner cartridges and photosensitive drums that Canon accused of infringement, including any toner cartridges containing the accused photosensitive drums. Canon had filed suit against Nukote on January 23, 2012 in the Southern District, for infringement of Canon's U.S. Patent Nos. 5,903,803 and 6,128,454. On February 8, 2013, the Court entered default
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FIT by Finch Helps Ricoh InfoPrint 5000 Family of Platforms Print To G7 Specs
Art Post (Guest) ·
Original Equipment Manufacturers like Ricoh helps to ensure our print customers’ success as they adapt to new printing technologies. Integrating G7 gray balance into Ricoh’s aqueous inkjet workflow allows for consistent color output, from machine-to-machine and job-to-job, as well as ensuring color balance on Finch’s various substrates. Finch Digital Application Manager Mary Schilling, who leads the FIT color team, said “The Ricoh team has designed a user-friendly machine workflow which allows the
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Select and Print Archived Documents from the MFP
Art Post (Guest) ·
finally sent the document I saw that it was just for Toshiba MFP's. Can this be done with Docuware for other MFP's like Xerox, Ricoh, KM, etc...? Attached is the document for Toshiba
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Ricoh Europe: The Speed of Change is Healthcare’s Biggest Technology-led Headache
Art Post (Guest) ·
will support the standardisation of documentation, enhance information sharing, reduce administration costs and improve patient confidentiality,” says Bruhn. Best case examples of what can be achieved through automation are cited in the European Commission e-health action plan3. In Denmark savings of $120 million a year were achieved and doctors are saving on average 50 minutes per day usually spent on administrative work. In Italy, overall savings from the introduction of information and
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Contex Americas to Demonstrate Latest Wide-Format Scanning Solutions at Graphics of t
Art Post (Guest) ·
Contex will be exhibiting at Graphics of the Americas (GOA) with Image Pro International Inc., a Florida-based reseller for imaging solutions. At booth #763, the companies will demonstrate Contex's newest wide format scanner, the IQ 4420 MFP2GO with Nextimage 3.1 software. Attendees are invited to bring in their wide format documents to scan on the IQ scanner and print to either an Epson or Canon printer. GOA will be held February 21-23, 2013 at the Orange County Convention Center, Orlando, FL
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Ricoh 3601 wide format batch print pdf's
chops ·
When printing a set of pdf files, using the Post Script drivers, the first copy is 180 degrees rotated...the rest are OK except for another occasional 180 degree flip. Multi-page file looks fine when viewing in Reader. Appreciate any thoughts/ideas. thx.
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Canon U.S.A. Announces New imagePROGRAF iPF MFP M40 Large Format Solutions
Art Post (Guest) ·
, providing users with access to more editing functions than the prior models, such as invert, mirror, and black and white point adjustments and customizable default scanner and printer settings. The new iPF MFP devices also include Canon's Direct Print & Share, a cloud-based software solution that enables the viewing, sharing and printing of files from almost anywhere in the world, with 5GB of free storage available if users sign up for Google's cloud services*. The printers include a number of other
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Contex Nextimage 3.1 Improves Precision of B/W Scanning; Now Supports Océ Printers
Art Post (Guest) ·
preserving details in the grayscale. The new auto-size algorithm ensures higher quality scans by precisely determining the width of documents against the background. The algorithm also optimizes documents that have very fine lines and fills. Other improvements to Nextimage 3.1 include support for 64-bit TWAIN clients, support for the Canon iPF760/765, and added bi-directional communication with Canon printers via LAN. For more information about Nextimage 3.1, visit Contex online or call 703-964
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Canon Solutions America Preferred Accounts Program Improves the Management, Productiv
Art Post (Guest) ·
to modify the composition of the large format printing fleet, minimizing interruption of business activities and helping to ensure business requirements are constantly supported. Tangible Benefits Delivered by an Experienced Partner The Canon Solutions America Preferred Accounts Program delivers an approach that helps ensure a cost effective, secure and optimized large format print environment. The program also streamlines vendor interaction through a single point of contact; promotes flexible
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Nubeprint to power TEKO’s MPS Program “Prisma”
Art Post (Guest) ·
PRISMA managed print solution to dealers in the 1st quarter of 2013. About TEKO Teko is one of the largest IT distributor in Russia headquartered in Moscow. Company was founded in 1990 by a few engineers and since that time Teko’s business has been grown to the corporation scale with the 7 sales offices, 6 warehouses and own R&D center. Being strictly dedicated to the office print market Teko has become one of the technological leader and currently providing official distribution for Xerox, Kyocera
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Ricoh and EFI Bring New Levels of Productivity and Image Quality to PRO c901 Graphic
Art Post (Guest) ·
FOSTER CITY, Calif., Feb. 15, 2013 (GLOBE NEWSWIRE) -- EFI(TM) (EFII), a world leader in customer-focused digital printing innovation, announced that new Fiery(R) Color Controllers E-42 and E-82 are now available for Ricoh PRO c901 Graphic Arts + print engines. The E-42 and E-82 digital front ends (DFEs) are powered by EFI's new generation of system software, Fiery FS100 Pro, the most innovative, productive, scalable and integrated front-end system for digital print engines. In addition to
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Canon Business Process Services Named a Top 100 Global Outsourcing Company for the Se
Art Post (Guest) ·
risk and cost. Experts apply quality management principles and tools such as Six Sigma® to advance performance to a higher level. The company offers services including BPO, imaging, records management, print, mail and eDiscovery, and is an IAOP Global Outsourcing 100 Leader in 2013 for the seventh consecutive year. Based in New York City, Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at www.cbps.canon.com or follow us on Twitter. All referenced
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EFI PrintMe Mobile Now Available in Europe
Art Post (Guest) ·
any other Wi-Fi printing solution. The software enables secure enterprise level Wi-Fi printing for Android devices, Apple iPads and iPhones, as well as email-to-print capability for Symbian, BlackBerry and Windows mobile devices. IT departments can install PrintMe Mobile and deliver mobile printing on any printer connected to the network in as little as 30 minutes (view demo here). “As the use of tablets continues to increase in the enterprise, employees are now expecting basic desktop-like
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Canon opens subsidiary arm “Canon Kenya Limited” to Boost Operations in East Africa M
Art Post (Guest) ·
products and complete networked technology solutions for information input, management and output. Its product range is divided between Business Solutions (developing IT products, solutions and services for both the office and professional print environments) and Consumer Imaging (photography, video and digital camera, Laser and Inkjet printers). Canon Middle East is the operational headquarters for Canon in this region, and is based in Dubai, UAE. Further information about Canon Middle East is
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Canon U.S.A. Announces New imagePROGRAF iPF MFP M40 Large Format Solutions Read more
Art Post (Guest) ·
white point adjustments and customizable default scanner and printer settings. The new iPF MFP devices also include Canon's Direct Print & Share, a cloud-based software solution that enables the viewing, sharing and printing of files from almost anywhere in the world, with 5GB of free storage available if users sign up for Google's cloud services*. The printers include a number of other software applications that empower application versatility including: PosterArtist Lite poster creation software
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Canon Business Process Services Named a Top 100 Global Outsourcing Company for the Se
Art Post (Guest) ·
FORTUNE 500 issue of FORTUNE® magazine, in a special section produced by IAOP. About Canon Business Process Services Canon Business Process Services, Inc. is a leading provider of managed services and technology that enable organizations to improve operational efficiency while reducing risk and cost. Experts apply quality management principles and tools such as Six Sigma® to advance performance to a higher level. The company offers services including BPO, imaging, records management, print, mail and
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Re: Sharp Announces New High Performance Workgroup Document Systems With Second Generation
for mobile printing would greatly reduce this threat in the eyes of the average buyer. Sharp's approach might also make it simpler for the average user to connect and print. The user would likely have to install a Sharp app on their mobile device to make this happen but in my example they need to load a Breezy app. You can purchase a Wireless router from Staples for $30.00 so how hard can it be to put that inside a copier as a standard feature?
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OfficeMax buys two print management businesses
Art Post (Guest) ·
OfficeMax Australia has made the first move to extend its business model beyond the confines of a traditional office products supplier with the acquisition of private print management businesses Complete Print Solutions (CPS) and Foxprint Solutions, the latter jointly owned by CPS and Linfox Australia. The acquisition will create a new division for the company – OfficeMax Marketing Services – and will see the CPS business in Melbourne, Sydney and Adelaide and the Melbourne-based Foxprint
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STAR MICRONICS INTRODUCES THE "I" SERIES OF IOS COMPATIBLE BLUETOOTH PRINTERS
Art Post (Guest) ·
Keeping up with the rapid pace of mobile technologies is a challenge many businesses face on a daily basis. To help alleviate the stress of keeping up with mobile technologies, Star Micronics is proud to offer end-users its "i" Series family of iOS compatible Bluetooth printers dedicated to mobile POS printing solutions. The members of this mobile-friendly series are the SM-S220i, SM-T300i, SM-T400i and TSP650II BTi. The SM-S220i is the Star's first portable Bluetooth printer to be MFi
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Bizhub Copiers
Art Post (Guest) ·
Synopsis:Added: Feb 13, 2013 12:43 pm Modified: Feb 19, 2013 10:17 amTrack ChangesMODIFICATION NOTICE:Bids are being solicited under solicitation number VA25--13-q-0268. This announcement constitutes the only solicitation; bids are being requested and...
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Re: Image Quality Not a Main Criteria in MFP Purchase
Chuck ·
Vince has some excellent points but I remember when selling Word Processing Systems that the highest quality available was a Diablo 630 with a Steel Printwheel and Carbon Ribbon, then came laser printers and then the highest acceptable quality became a laser copy. The bar was greatly LOWERED to accept laser quality (nothing more than a copy). Perhaps what we're seeing is the lowering of expectations as to what is acceptable (production printing notwithstanding). Scanning speeds vs output
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Re: Worst Copier Web Site in the World Contest
copyme ·
Hello Art, I belive you were going to change the 11th site listed from copierSplus.com to copierplus.com? No S after copier. This copierplus.com site has a promo from 2005 on a printer that was only for three months and has not been updated with any new equipment for 8 years! If this one does not win I would like to know which one is worse!
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Re: Ricoh Keynote Address @ BTA Winter Break 2013
Martin Brodigan, very well said! One of the best presentations on what is "Services lead Sales". He strikes the right tone speaking to the Dealer community. He even addresses their lack of trust between the independent dealers and not just Rich but any Manufacturer that sells directly. GREAT VISION! The best thing I have heard from Ricoh corporate in a long time. Now, the $64,000 question... Can he pull it off? Can he get Ricoh corporate to actually do this for their dealers? Secondly, will the
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Re: Ricoh Keynote Address @ BTA Winter Break 2013
Art Post (Guest) ·
quote: Now, the $64,000 question... Can he pull it off? Can he get Ricoh corporate to actually do this for their dealers? seems to me that they are ready to do this from RAC Secondly, will the dealers let Ricoh do this? for the dealers that don't have the know how, nor the hutzpa to pull off MNS or Business Process, I think Ricoh can capture some of that business, for the advanced dealers I don't think they want Ricoh anywhere near their accounts! Maybe this is the best question to ask: What do
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Re: Rumor has it.....
GMAN ·
Art and txeagle - are you talking about the C651 and C751 Color Production Print models? Are these the Ricoh units with "color image quality issues" that your accounts are not happy with? I have heard the same elsewhere and want to know if that is what you are seeing in the field.
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Re: Rumor has it.....
Art Post (Guest) ·
txeagle is right we were talking about the 6501's. However the C651 and C751 has it's own set of issues with the drum shake that causes banding. The replacement for the C6501 will be a clean sheet design (new engine) and the C651 will have improvements. KM needs to watch out as Ricoh was a late player to the production print game. Ricoh has been down for too long and will rebound with some excellent print pro devices.
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CW2200SP
Art Post (Guest) ·
Has anyone sold one of these yet? I'm extremely concerned about reliability and I believe the system is grossly over price for a 36inch color MFP. I just saw a press release for one of the new Canon's MFP40 with a 36inch plotter, scanner, copier and the MSRP is around $9K, our MRSP is almost $15K!! Would like to hear from others, please!!
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Kofax Automates Accounts Payable Processes for Major Global Agricultural Products Man
Art Post (Guest) ·
-process applications. By automating what were previously labor intensive, error prone and time consuming tasks, Kofax Transformation Modules can significantly reduce labor costs, improve information quality and accelerate business processes. Kofax e-Transactions is an add-on application for Kofax Transformation Modules that automates the electronic delivery of documents to a business process via secure email, removing the need for printing, mailing, scanning and data entry. Kofax e-Transactions
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Re: 3 Days !!!! You call that Service? Really?
Montecore, It was an ImageRUNNER 2525 (not the "i" series). If you look at the specs the "Color Universal Send" is optional. Most sales guys put it in when they order it. Vince
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Re: Image Quality Not a Main Criteria in MFP Purchase
about is speeds & feeds, they want to reduce the discussion to that. Here is a great example of how this can go horribly wrong (with a new follow up comment that I added today). Click on the [URL=Why RFPs don't work]http://theconnectedcopier.word...opiers/#comment-1314[/URL] URL Link to read it.
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Re: Ricoh Pro C901/901s+
Art Post (Guest) ·
brochure for new Ricoh C901S+ Graphic Arts plus see attached file
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