Apologies for the re-post but thought this is had enough content for it's own long post. Enjoy, also please post your thoughts!
The thought of a cheap price is long forgotten after poor service or....
"The thought of a cheap price is long forgotten after poor service", we've all heard some variation of this line at some time or from someone. But, how about maybe "The thought of a high price is forgotten after excellent service"?
I had to get a repair on my AC unit today, if it was a hot, sweltering day well I would have paid any price. But today was not a scorcher and was one of those ten best days of the year. However, it was not one of the ten best days of the year for my checking account!
My AC was broke and I called a company that I used in the winter for my rental apartment and had a good experience. I used them again because of two reasons one reason.
1. They answered the call and that's a plus because in recent year any calls I made to plumbers, electricians and HVAC peeps were going to voice mail and I found myself waiting days for if I received a call back.
2. Knowledgeable technician was awesome, no calling someone else on the phone because they never saw a heater like I had.
My experience from today:
1. I called around 9:30AM today and spoke to someone in dispatch again and another pleasurable experience.
2. They would be out today in between 4pm-6pm. Another plus for same day service since most others never returned my calls.
3. The technician sent me a text 20 minutes after he finished the stop before me. This was awesome and I finished whatever I was working on. I wish something like this could happen more in the copier industry.
4. Polite and courtesy in a great experience when dealing with someone new (client like me). Most of us strive to put the client in our shoes and make them feel comfortable.
End result; My AC unit needed a part and they had the part in the service truck. Start to finish was 90 minutes are so. Cost just to evaluate the issue was $125, cost to fix the issue was another $435. Total was $560 bucks, yes I thought that was high, however the service was exceptional when compared to others and the thought of having the job completed the same day allowed me to get back to work.
Yes, in the end "The thought of a high price was forgotten after excellent service"
-=Good Selling=-
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