If you are not utilizing power diagnostic technology, you should be. Research proves that office equipment dealers not using proactive power protection and diagnostic intelligence have higher parts and labor costs per copy. Regardless, if you are a dealer principal, service manager, or sales rep, power affects your business and your bottom line; power quality issues cause no-problem found service calls, resulting in customer retention issues.
Most power related issues are easily misunderstood by customers as a machine malfunction, not a building/power quality problem. Roughly 80% of power quality issues are generated from within the same building that your machines are installed. Elevators, HVAC systems, and nearby equipment can cause power disturbances that disrupt the operation of the office equipment you service. If your team does not have the right tools to analyze and understand how power disturbances can affect your MIF, you run the risk of misdiagnosing service calls which results in unnecessary service and parts replacement costs.
To protect your profitability, power and energy analytics enable your dealership to educate clients, resolve service calls faster, and improve customer satisfaction. Customers need empirical evidence of a problem and statistical proof that your machine is not causing the root issue. That’s why intelligent solutions with integrated power protection and diagnostic capabilities are important to give your team the right tools to monitor and record real time analytics proactively.
Understanding where power problems originate and having the solutions to address them is the key. When a machine is down, evidence of recorded power anomalies or “catastrophic events,” such as over/under voltages, surges, and power outages is invaluable. Furthermore, diagnostic capabilities that measure and record line-neutral voltage, amperage, and line frequency give your team the skills to gain a complete view of a system’s general health and helps them troubleshoot problems.
At times it can seem like we’re being buried in data, but knowing how to analyze and monetize power related data will have a lasting impact on the profitability of your imaging businesses.
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