"Leadership - leadership is about taking responsibility, not making excuses."
Mitt Romney
When it comes to leadership in sales, I first think of self-leadership, self-accountability and the willingness to remove all the excuses.
When you make excuses, you aren't giving yourself a shot to succeed.
What would happen if you stopped the excuses, the mental gymnastics and trained yourself to try new things?
What would you learn?
What would happen to your sales results?
What would happen to your professional growth?
One of my favorite quotes is by Craig Groeschel,
"We can make excuses, or we can make progress but we can't make both."
There has been countless articles and comparisons between professional athletics and sales.
Let's just all stop for a moment and reflect upon the following...
Can you imagine a professional athlete operating with a sales reps mindset?
Once asked why he was so successful on the basketball court, Kobe Bryant looked right at a reporter and said: “Have you seen Los Angeles at 4am? I see it often because that’s when I start training.”
It can sometimes be difficult to find differences in top athletes which are noticeable. Their level of physical imbalance is minuscule.
What separates the good from the great? What separated Kobe Bryant from good athletes?
Top athletes are finely tuned machines. They spend their lives perfecting their craft as they look to gain every conceivable physical and mental advantage over their opponents.
Success as a professional athlete or as a sales professional is simply a consequence of practice and repetition. There are no shortcuts. It's based on pushing yourself to do better and better.
Sales professionals remove the word excuse out of their vocabulary.
Sales reps consistently talk about their work ethic as most enjoy puffing the chest BUT are they really committed to it? Does the walk match the talk when it comes too putting in the necessary work? Where's the consistency and discipline?
WHAT ARE EXCUSES, REALLY?
“An excuse is a way of promising ourselves that we will have the same issue again.”
Henry Cloud
Excuses stunt sales growth. Excuses stunt relational growth. They are invented reasons we create to defend our behavior, to postpone taking action or simply as a means of neglecting responsibility.
Excuses are mainly a means of placing the blame of an internal problem on an external condition.
“Excuses are tools of incompetence used to build bridges to nowhere and monuments of nothingness, and those who use them seldom specialize in anything else.”
Vernon Brundage Jr.
There are numerous reasons why people make excuses.
Let's look at a few...
- Fear of failure
- Fear of success
- Fear of change
- Fear of uncertainty
- Fear of what others may have to say
The roadmap to success for a sales professional is based upon disciplined work, personal ownership and practice. They hold themselves accountable to a process and they just do it!
Why do sales reps have difficulties doing what sales professionals do?
How willing, able and committed are you to practicing, planning and preparation?
This is what sales professionals hold themselves accountable to do every single day!
NO EXCUSE MENTALITY
Sales reps with an excuse mentality fear negative outcomes and make excuses to avoid responsibility.
Sales professionals hold themselves personally accountable. They hold themselves to a higher degree of standards than sales reps. They have a no excuse mentality and they don't point fingers when they fail to hit their sales plan.
They hold themselves accountable even if their manager doesn't.
Why do so many in sales reps accept excuses?
Sales reps love swimming in the sea of excuses. Many use excuses to rationalize their actions regarding the circumstances they've created for themselves such as... Why they didn't hit their sales plan, why they lost one of their best clients and why they don't have time to prospect.
One excuse follows another excuse which follows another excuse. You want to know what the real issue is here... lack of commitment!
When you only put half of yourself into something and then proceed to make excuses, you disrespect yourself, your manager and your company.
Half-ass efforts get you half-ass results
- How committed are you to the sales profession?
- How committed are you to practice?
- How committed are you to yourself?
HOW DO SALES PROFESSIONALS OPERATE?
A huge problem with salespeople today can be attributed to lack of consistency and discipline. Simply, doing the right things right.
Sales professionals do things differently than the sales reps. They practice with purpose, passion and pride.
GET REAL
Sales professionals set goals and invest the mental and physical energy towards achieving their goals. They equip themselves with an arsenal of effort, patience, and persistence as they understand their journey is difficult. They are realistically optimistic.
Can the same be said for sales reps?
BE THE BEST
Sales professionals understand, no matter what, there's always room to improve. This may involve learning a different technique, strategy, or even hiring a coach.
Can the same be said for sales reps?
CONSISTENCY
The success of sales professionals is built upon small sustainable changes. When those become second nature, they add in new challenges. Whatever their goal is they track their progress and are consistently consistent with practice.
Can the same be said for sales reps?
SALES REPS... THE TIME IS NOW
I encourage the self-centered and the "all about me" sales reps out there to kick your complacent mindset right in the ass.
Do you think a complacent mindset lands an elite athlete a new contract?
Sports athletes don’t come out of rookie training camp saying, “I’m shooting for average – average skills, average income and average performance.
Chew on this one for a moment...
When you started out in sales you didn't set out with the goal of hanging on, doing enough to just “get by”, or "winging it" by figuring out how to survive until you can inherit other sales reps accounts. Well, at least not in the beginning, correct?
You learned that mindset. You learned that behavior. You learned to settle. You failed to practice. You started to make excuses.
I'm positive the mind can be convinced of almost anything if you tell it the same story repeatedly.
So here lies the question to all of you in sales...
Are you happy with average results or have you just convinced yourself that’s the case?
Excuses stunt sales growth.
So-called being busy stunts sales growth.
Growth is uncomfortable!
“When you are good at making excuses, it is hard to excel at anything else.”
John L. Mason
I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.
Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.
In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.
With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social and Selling from the heart inside the sales process. You can follow me on LinkedIn, Twitter, Facebook and on my podcast by clicking on Selling from the Heart.
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