MSP, MSSP, and IT Industry Notes
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May 10th, 2021
Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.
What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.
TPx Debuts on Vertical Systems Group's US Carrier Managed SD-WAN LEADERBOARD
- Announced today that they debuted on Vertical Systems Group’sS. Carrier Managed SD-WAN LEADERBOARD benchmark for the first time
- “The managed SD-WAN market in the U.S. endured the pandemic as service providers installed hundreds of new networks in extremely challenging conditions throughout the past year,” said Rick Malone, principal of Vertical Systems Group
- TPx is a nationwide managed services provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 25,000 customers in more than 50,000 locations across the U.S.
- Selected by Hansel Ltd., which operates the central procurement unit of the Finnish Government, to serve as the largest IT operating services provider to the Finnish public sector
- The total value of the eight-year framework agreement is approximately 384 million euros (CA $576M)
- Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world
Navarone Chooses Marpoint UNI & Proactive IT Managed Services
- Navarone S.A., a world-leading shipping company, has chosen to implement Marpoint’s IT Managed Services
Bishop Fox Appoints IT Operations Veteran as Associate Vice President of Consulting Managed ...
- Announced the appointment of Tony Needler as associate vice president of consulting managed services
- Needler will spearhead Bishop Fox’s expanding consulting managed programs, including the Google Partner Security Assessment Program, Amazon Alexa Authorized Security Lab, Nest Partners Security Assessment Program, Facebook Workplace Security Assessment Program, Nylas Program, and the SFDC AppExchange (Japan)
Sandler Partners to Host Technology Master Series on Managed IT Services
- Sandler Partners will be holding a Technology Master Series on Wednesday, May 12 and Thursday, May 13 from 10-11 AM PT each day
- Hosted by Sandler Sales Engineering experts Eric Beller and Kamran Kowsari
- Sandler Partners is America's fastest-growing master agent and distributor of connectivity and cloud services.
Velocity, A Managed Services Company Strengthens And Expands Channel Sales
- Announced today it has hired Thomas Murphy as the director of channel and strategic relationships
- Murphy will lead the company's indirect channel sales division and the indirect channel strategy and execution to meet Velocity's growing demand for its product offerings
- Founded in 2005 by Greg Kiley, Velocity is a privately held company with approximately 500 employees
iBASEt Launches Managed Services Offering
- Announced the Solumina iSeries platform for digital operations is now available as a managed cloud service
- Solumina iSeries provides customers with a choice of deployment as either on-premises, on the cloud, or as a hybrid environment
- The iSeries, powered by Solumina, is a cloud-native platform that establishes a digital ecosystem to drive innovation and improve operational performance
Square 9 adds security features
- Announced version 6.1 of its GlobalSearch enterprise content management software
- Extends its security model to include 3rd party Identity Management providers like Okta and Microsoft Azure AD
- Enhancements to GlobalSearch Permissions Manager
- Report published by Quocirca Research of survey of MPS users
- 43% expect all IT infrastructure to be cloud-based by end of 2021
- 39% have implemented a cloud-based print management platform
- 37% plan to move MPS to cloud in next 12 months
- 72% will increase use of cloud print by 2025
- 45% say cloud print service provision is key supplier selection factor
PaperCut launches Hive solution
- Cloud-based print management solution
- Initial phase of Hive is “not tailored for education vertical”
- Not yet suitable for customers with 200+ printers/MFPs
- Integrates directly with MFP or printer firmware
- Secure print release, usage tracking
- Supports printing from iOS or Android mobile devices
- Supports major card technologies for user authentication
- Pricing not announced
Datto Hosts First MSP Marketing & Sales Day
- Announced it will be hosting its first ever virtual MSP Marketing & Sales Day on May 20th
- Datto’s MSP Marketing & Sales Day is an interactive and educational event focused on the resources, tools, and best practices needed for MSPs to grow (and preserve) revenue in 2021
- During this event, MSPs will learn directly from industry peers as well as Datto’s Go-To-Market subject matter experts on topics that include:
- Prospecting and lead generation strategies and techniques
- Defining the sales and relationship management process
- Positioning yourself as a trusted advisor to clients and prospects
- Providing value after the sale
AdvoLogix Releases New Enterprise Legal Management Offering Highlights include: AI Assisted ...
- Released a new product offering specifically tailored to the Enterprise Legal Management industry
- New offering includes an Artificial Intelligence tool to assist with spend management, as well as custom reporting features. In addition the platform is home to a Legal Services Provider Portal as well as offering easy application integrations
- Founded in 2006, AdvoLogix is a leading law practice and legal matter management solution that helps law firms, general counsel and state and local governments automate unique business processes and simplify legal matter management
Ricoh USA, Inc. Named to ChannelE2E's Top 100 Vertical Market MSPs: 2021 Edition
- Named to After Nines Inc.'s ChannelE2E Top 100 Vertical Market MSPs list and research (http://www.channelE2E.com/top100) for 2021
- Annual list and research identify and honor the top 100 managed services providers (MSPs) in healthcare, legal, government, financial services, manufacturing and additional vertical markets
- Ricoh was ranked among the top vertical market MSPs in legal
HP to resell EveryonePrint solutions
- HP will offer the EveryonePrint Hybrid Cloud Platform as part of its managed print services offering
- Is an all-in-one print infrastructure solution
- Includes app built specifically for HP Workpath cloud platform
- Remote printer configuration
- Remote update installation
- Serverless solution
- Pricing not announced
HP launches cloud-based solutions
- Offering new HP+ Smart App cloud ecosystem for select HP printers and MFPs
- Automatically detect and fix connectivity issues
- Monitoring to help detect and prevent malware attacks
- Enables printing from virtually anywhere on any device
- Private pickup for secure print release
- Smart Dashboard to manage devices
- HP Smart App
- Print and scan from mobile device
- Advanced App for multi-item scanning recognition
- Book scanning
- Auto-heal to remove marks and hole punches
- Save as searchable PDF, TXT and DOCX files
Will be part of soon to launch: - LaserJet M200 series
- OfficeJet Pro 8000e and 9000e series
- DeskJet 2700e and 4100e series
- ENVY 6000e and 6400e series
All Covered Ranks Among Top Ten Vertical Market MSPs for Sixth Consecutive Year
- Announces All Covered (All Covered) has been named to After Nines Inc.’s ChannelE2E Top 100 Vertical Market MSPs list for 2021
- All Covered earned the #8 spot on ChannelE2E’s Top 100 Vertical Market MSPs for its expertise in delivering solutions to the healthcare industry
- All Covered’s sixth consecutive year in the top ten
- The Top 100 Vertical Market MSPs rankings are based on ChannelE2E’s Q4 2020 and January 2021 readership survey, and ChannelE2E’s vertical market industry coverage
This year’s research revealed several key MSP market trends, including:
- Honorees generated a combined $1.40 billion in vertical market annual recurring revenue (ARR) in 2020, up from $1.12 billion million in 2019. The surge involved organic growth combined with continued merger and acquisition (M&A) activity.
- The most successful vertical market MSPs are zeroing in on healthcare and financial services, while MSPs in the legal and not-for-profit sectors also showed particularly strong growth.
- The Top 100 Vertical Market MSPs now manage more than 3.1 million users across their customer sites as of 2020, up from 2.8 million in 2019.
- MSPs consider their top vertical market technology partners to be Microsoft (58%), Dell Technologies (19%), Cisco Systems (17%), ConnectWise (16%) and Amazon Web Services (14%). Datto, Fortinet, Ingram Micro and Paxalso earned strong MSP response
Cybersecurity Update
- The average ransom payment to ransomware operators is now $220,298, up 43% YoY, according to Coveware Security
- Reverb Inc. headquartered in Chicago, IL, notified an unknown number of users for its musical instrument marketplace website that their info may have been exposed during recent data breach
- Sapphire Community Health of Hamilton, MT notified 4,000 patients that their PHI was stolen during recent ransomware attack
- Centennial School District of Portland, Oregon notified 6,100 students that their info may have been exposed after ransomware attack
- HME Specialists, headquartered in Albuquerque, New Mexico, notified 153,000 patients that their PHI was exposed after email phishing attack
- Doctors Medical Center of Modesto, CA notified an unknown number of patients that their PHI was accidentally posted online for past year
- The FBI published a warning that Russian hackers, APT 29, Dukes and CozyBear have ramped up activity attempting to target large organizations in the U.S. to steal intelligence
- Indiana University Health CISO Mitch Parker stated that the 3 major security gaps not being addressed by healthcare executives are:
- Supply Chain
- Organizational Integration
- Physical Security
- The Metropolitan Police in Washington D.C. notified an unknown number of citizens that the Babuk hacking group stole 250GB of data.
- Peak Vista Community Health Centers of Colorado notified an unknown number of patients that their PHI was stolen during recent burglary
- The hacking group, Qlockers, claims that they were able to collect $260,000 in ransom in 5 days by attacking vulnerable organizations
- Radixx, a division of Sabre Corp. in Southlake, Texas, was hit by malware, which impacted 20 airlines that uses its software to ticket reservations
- PCS Revenue Control Systems Inc., headquartered in Englewood, Colorado, notified 867,209 students in Alabama, Florida, Georgia and Texas that their info was exposed after its student nutrition database was hacked
- VEP Healthcare of Concord, CA notified an unknown number of patients that their PHI was exposed after email phishing attack
- Gyrodata Corp. of Houston, TX notified an unknown number of customers of its oilfield services that their info was exposed after cyberattack
- Maine Department of Health & Human Services notified an unknown number of mental health patients that their info was exposed after it was accidentally posted on public website
- Wyoming Department of Health notified 164,021 patients that their PHI was exposed after it was accidentally posted on public website
- Experian announced it fixed a problem that accidentally allowed anyone to look up the credit score of “tens of millions” of Americans
- Osborn Cancer Center of Chehalis, WA notified an unknown number of patients that their PHI may have been exposed after ransomware attack from Avaddon hacking group.
- Proofpoint, a security solution firm headquartered in Sunnyvale, CA, announced it was acquired Thoma Bravo for $12.3 billion
- Thoma Bravo also owns Kofax and Hyland
- The FBI handed over 4.3 million email addresses that were harvested by the Emotet botnet.
- Cisco announced it released patches to fix security vulnerabilities for its Firepower Threat Defense software used in its firewall solutions
- Data Breach Today News reports on ransomware:
- 80% of all ransoms paid went to 199 addresses
- 21 days = average downtime after ransomware attack
- 287 days = average amount of time to fully recover from ransomware attack
- $350 million = total ransoms paid in 2020
- $312,413 = average ransom paid
- Google is being sued by people who had their PHI exposed after using the GAEN corona virus tracing tool, which apparently exposed PHI of millions of users
- Thrifty White Pharmacy, headquartered in Plymouth, MN, notified an unknown number of patients that their PHI was exposed after a cybersecurity incident:
- operations in six states, Montana, North Dakota, South Dakota, Minnesota, Wisconsin, and Iowa
- The State of Pennsylvania is notifying 72,000 patients that their PHI was exposed after a third party vendor, Insight Global of Atlanta, Georgia, which manages the corona virus contact tracing database suffered a breach
- AmeriFirst Financial, Inc., headquartered in Kalamazoo, MI, notified an unknown number of customers that their info was exposed after cyber attack
- Einstein Healthcare Network, headquartered in Philadelphia, PA, is facing a class action lawsuit over an August 2020 phishing attack that resulted in multiple employee email accounts being accessed by an unauthorized individual that exposed PHI of 353,616 patients
- River Springs Health of Bronx, NY notified 31,000 patients that their PHI was exposed after email phishing attack
- Health Center Partners of Southern California in San Diego, CA, notified an unknown number of patients that their PHI was exposed after ransomware attack.
- The Transportation Research Board, headquartered in Washington D.C., notified an unknown number of members that their info was exposed after a database, managed by J. Spargo & Associates of Fairfax, VA was hacked.
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