MSP, MSSP & IT Industry Notes
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October 22nd, 2023
Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.
What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.
- announced ConnectWise MDR™ (managed detection and response) seamlessly integrates with SentinelOne EDR (endpoint detection and response)
- gives TSPs the choice to use Bitdefender’s EDR, Microsoft Defender for Business, SentinelOne EDR, or ConnectWise
- projected annual cost of global cybercrime by 2025 is expected to reach 10.5 trillion dollars
- ConnectWise MDR demonstrations will be available at IT Nation Connect, being held November 8 -10, 2023
CrowdStrike Named a Leader in Endpoint Security by Forrester
- new report covers 13 vendors with endpoint protection capabilities
- CrowdStrike receiving the highest score possible across 15 of the 25 criteria
- highest ranking of all vendors in the Current Offering category
Huntress Expands Managed Security Offerings to Identity Protection with New MDR for Microsoft 365
- announced its new Managed Detection and Response (MDR) for Microsoft 365 product
- email compromise and account takeover attacks are major issues hitting the SMB community especially hard
- losses in upwards of $50B according to a recent FBI public notice
- IBM’s 2023 Cost of a Data Breach Report revealed that organizations with fewer than 500 employees reported an increase in the average monetary impact of a data breach up from $2.92M in 2022 to $3.31M in 2023
Huntress is a cybersecurity partner for small and mid-sized businesses (SMBs) and the managed service providers that support them
- Marietta Health of Ohio, aka Memorial Health System, announced it will pay $1.75 million to settle a HIPAA lawsuit as a result of a breach that exposed a massive amount of patient’s PHI.
- The VA Medical Center in Kansas City, Missouri, claims that a disruption in the operation of their network was caused by a cat jumping onto an employee’s keyboard.
- When the CIO, Kurt DelBene, was asked about the incident, his response was; “This is why I have a dog”
- Proofpoint Cybersecurity published results of cyber attack survey:
- 88% of healthcare organizations experienced an average of 40 cyberattacks in past year
- Average cost of cyberattack = $5 million, up 13% YoY
- Average cost of disruption = $1.3 million, up 30% YoY
- 54% experienced ransomware attack, up 41% YoY
- 40% admitted to paying ransom
- Average ransom payment = $995,450
- 68% concerned about security of cloud storage
- 57% reported poor patient outcomes from delays in procedures and tests
- 50% reported increase in surgical complications
- 23% had increased patient mortality rates
- University of Vermont Health System reported that recent ransomware attack cost the system a total of $65 million.
- announced that it has been selected by Coats Group plc as its technology services partner
- five-year, multi-million-pound, outcome-based managed services agreement expands Brillio's relationship with Coats dating back to 2015
- part of the engagement, Brillio will leverage its extensive digital infrastructure capabilities to manage Coats' global IT infrastructure across six continents
GroupOne IT Gains 5 Star Review for Managed IT Services in Sacramento
- announce that they have recently received a 5-star review from a satisfied client
Logically Appoints New Chief of Staff, Jeremy Williams
- announced the appointment of Jeremy Williams to the position of Chief of Staff (CoS)
- Williams, transitioning from his role as Logically's Vice President of Implementation
- joined the team in 2019 following Logically's acquisition of Carolinas IT, where he led the Managed Services team
- Logically is a national managed security and IT solution provider that helps organizations secure and support their businesses
Kroll Expands Cyber Partner Program with MSP Specialization
- expands its Cyber Partner Program to include a specialization for managed service providers (MSPs)
- gives accelerated momentum to the channel program
- solidifies Kroll’s commitment to the channel and brings Kroll’s end-to-end cybersecurity expertise and technology
- includes managed detection and response (MDR)
- threat detection
- threat hunting
- incident response
Canon U.S.A., Inc. Introduces Cloud Connector Solution, Enabling Simple Cloud Integration
- announced the launch of the Cloud Connector solution, a user-friendly cloud-based application designed to enhance the capabilities of imageRUNNER ADVANCE DX, imagePRESS Lite, and supported imagePRESS models
- solution simplifies the process of scanning to and printing from compatible cloud services and email applications*
Fujifilm Business Innovation NZ recognised in DocuSign partner awards
- reported on resellernews.nz
- “While this is a region-wide award for Fujifilm, our New Zealand team has worked especially hard to help our customers find new ways to work smarter with solutions like eSignature, and this award shows that we’re on the right track with technologies that make a difference in their daily work," Mount said.
Lock in on Cyber Security with ARCOA
- ARCOA, data security is a critical part of what we do
- every item received, we adhere to NIST 800-88 procedures
- strict protocols to overwrite information render all data permanently removed and unrecoverable data
New report from International Data Corporation on last quarter’s sales
- Global volume of PC shipments down 7.6% YoY
- Total of 68.2 million PCs shipped
- Lenovo of China had top market share of 23.5%
- HP = 19.8%
- Dell = 15%
- Apple = 10.6%
Study on employee use of AI tools
Opinium Research Study
- 48% have used AI tools, such as Chat GPT
- 18% use AI tool at least once per day
- 16% of companies offer training on how to use AI tools
- 18% have implemented risk management measures for AI use
- 69% believe AI tools could deliver value to their companies
- 67% believe they need to learn more about AI tools before using at work
M-Files claims lucrative ROI in first 3 years
M-Files of Austin, Texas, published results of study conducted by Forrester Consulting
- Determined that the M-Files platform delivered a 294% return on investment over 3 years to Microsoft customers
- “knowledge workers can access information faster, work more efficiently, and drive better outcomes
All Points Logistics parnters with Xceptional to bring MARS suite to the market
- MARS Suite platform was created through a joint venture between All Points Logistics, LLC and Mission Multiplier – providers of IT engineering, cyber security, consulting, staffing, and managed services to DoD, Federal Agencies, Armed Forces, Aerospace, Aviation, and other commercial entities
PERRY proTECH Recognized by Kyocera North America as a Platinum Level Partner
- honored by KYOCERA North America as a Platinum Level Partner for their excellence in both sales and technical expertise
- PERRY proTECH exceeded all financial expectations, completed rigorous training courses, and aced technical assessments
- PERRY proTECH is a multi-service technology solutions provider centered on network security, imaging and technology. PERRY proTECH is an employee-owned company serving customers in Ohio, Indiana and Michigan
Konica Minolta Australia launches new Insight Hub to bring best-in-class IT services
- announced the launch of its new Insight Hub
- designed to help clients become more data-centric, starting with their devices
- new platform supports two-way communication with full visibility of the status of IT service tickets and tracking for technology dispatch or maintenance
- Achieved through an application programming interface (API) that is integrated into a client’s IT service management (ITSM) system and whitelisted
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