MSP & MSSP, IT Industry Notes for January 30th, 2023

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January 30th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Lead for Backup Disaster Recovery Services

Iron Bow Technologies Announces Acquisition of GuardSight, Inc. to Bolster Cybersecurity Portfolio

• announced it acquired GuardSight Inc., a cybersecurity operations as a service (SECOPS), and managed detection and response (MDR) company
• will enhance Iron Bow’s existing cybersecurity solutions portfolio
• Iron Bow Technologies is an IT solutions provider
• GuardSight is a provider of specialized cybersecurity management services for SMBs and large enterprises

CRITICALSTART® Announces Availability of Managed Detection and Response Service for ...

• announced the availability of its MDR service offering for Trend Micro Vision One customers
• Critical Start will provide Trend Micro customers 24x7x365 monitoring

US Presidents Facing Scrutiny on Documents

• Reported on VAOnews
• Former Vice President Mike Pence joined the club of top officials mishandling classified documents
• The Presidential Records Act of 1978 governs the official records of presidents and vice presidents after January 1981 and transfers the legal ownership of those records from private to public under the management of the National Archives and Records Administration
• Lawyers for Pence said a "small number" of classified documents were found at his home in Indiana last week
• Some observers say that while officials must deal with classified materials more carefully, the U.S. government system suffers from rampant over classification.

Lexmark warns of RCE bug affecting 100 printer models, PoC released - Bleeping Computer

• Lexmark released security firmware update to fix a severe vulnerability that could enable remote code execution (RCE)
• Vulnerability on more than 100 models
• Lexmark says that the vulnerability is not under active exploitation at this time
• security issue is tracked as CVE-2023-23560
  • severity rating of 9.0
  • is a server-side request forgery (SSRF) in the Web Services feature of Lexmark devices

Lead for IT Services IV&V Services

DMI ANNOUNCES ACQUISTION OF SIMPLEX MOBILITY

• announced today that it has acquired Simplex Mobility (“Simplex” or the “Company”)
• Simplex is a provider of asset and expense management software
• DMI has a footprint in over 78 countries and more than four million devices under management
• DMI will disrupt the market with a first-ever, fully-packaged managed service offering that goes beyond mobile and allows customers to manage, monitor, and transform their assets, inventory, and expenses through one seamless experience,” said Rocky Thurston, Chief Operating Officer at DMI

How Microsoft could use ChatGPT to supercharge its products

• Reported on CNN.com
• Microsoft has investing billions in the creator of ChatGPT
• made available in late November, ChatGPT has been used to generate original essays, stories and song lyrics in response to user prompts
• Some CEOs have even used it to write emails or do accounting work
• integrating the chatbot tool could make its core software products more powerful

ISG predicts worldwide growth of 17% in XaaS and 5% in managed services in 2023

• Information Services Group’s (ISG), a global technology research and advisory firm, has released its latest state-of-the-industry report
• report findings reveal a decline in cloud services spending across the Asia Pacific region
• In the fourth quarter, Asia Pacific’s Information Services Group Index™ saw a 33% decline in total average contract value (ACV) for managed services and cloud-based anything-as-a-Service (XaaS) to US $3.4 billion

Arctic Wolf Boosts Cyber Incident Response With New Offering For Partners

• Reported on CRN.com
• Arctic Wolf Wolf unveiled a new offering that will allow partners to more easily supply their customers with rapid cyber incident response services
• one solution provider executive told CRN will be a “game-changer” for the partner’s cybersecurity business
• Arctic Wolf unveiled the launch of a retainer option for its cyber incident response services, which partners can provide to their customers, including as part of a managed services package

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

directprint.io to showcase its cloud print management solution at the 2023 TCEA Convention & Exposition

• io announced attendance at the Texas Computer Education Association (TCEA) 2023 Convention & Exposition
• On January 30 and February 2 at the Henry B. González Convention Center, San Antonio, Texas
• cloud print management company will be showcasing how its serverless solution makes it easy to centrally manage printing devices and printing
• io is a Chrome Enterprise Recommended partner
  • specializes in print management for Chromebooks
  • platform is the most integrated Google Workspace print management solution on the market
  • is deployed in K-12 schools and districts across North America

CyanGate Launches Salesforce Desktop App Synchronization With S-Drive Document ...

• announced the launch of the new Desktop App for S-Drive
• • document management solution for Salesforce.com
  • • can now browse, update, delete, and upload new documents without the need to work directly in Salesforce
• Salesforce Desktop App Benefits
• • Streamline access to files within any desktop app.
  • Increase efficiency by not having to download and upload files.
  • Simplify native file and folder management organized in a familiar "Explorer" type view.
  • Improve compliance and control of files across the desktop.

Open Cybersecurity Alliance Adds Indicators of Behavior (IoB) Sub-Project

• announced today that it has accepted the Indicators of Behavior (IoB) Working Group (WG) as a sub-project
• OCA IoB brings together like-minded stakeholders in the cyber threat intelligence community
  • to collectively focus on patterns of behavior associated with malicious cyber activity
  • understanding the behavior patterns, innovative solutions can be developed to enable shared behavior sets