December 8th

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

2nd Watch Earns 2019 Cloud Services Provider of the Year Award

• Channel Partner Insight selected 2^nd Watch with Cloud Provider of the Year Award
• Channel Innovation Awards were held in New York on December 6^th, 2019
• Additional Awards went to
  • TCS Digital Software and Solutions Group for Big Data and Analytics Award
  • IGEL for Cloud Innovation Award
  • Bitdefender for Cloud Partner of the Year
  • SherWeb for Cloud Services Vendor of the Year
  • Claro Enterprises for Emerging Vendor of the Year
  • Meredith Caram of Intrado for New Channel Chief of the Year
  • Infoblox for Partner Program of the Year
  • Xerox takes Partner Program of the Year (Highly Commended)
  • iPower for Rising Star of the Year

• Chris Cater of FireEye for Security Channel Chief of the Year
• Webroot for Security Innovation Award
• WatchGuard for Security Partner Program of the Year
• Barracuda MSP wins for Security Vendor of the Year
• Infinite IO for Vendor Innovation Award
• Sophos wins Venfod of the Year Award
• ACE IT for Industry Specialist Award
• Mejeticks for Innovative Project Award
• SMB of the Year goes to Tekie Geek
• MSP of the Year gies to GeekTek

Managed Service Division of CyrusOne Addresses Ransomware Incident

• CyrusOne Inc., located in Dallas, Texas (USA) provides critical data center facilities that protect IT infrastructure for about 1,000 clients
• Working to restore availability issues for six managed service clients due to ransomeware program encrypting devices
• CyrusOne initiated response and continuity protocols to determine what occurred, restore systems and notify authorities
• Investigation is ongoing

eMazzanti Shares 7 Cyber-security Best Practices for Business

• eMazzanti headquarter in Hoboken, NJ (USA) is a cybersecurity consultant and manager service provider
• eMazzanti has made the Inc. 5000 list eight consecutive years, is a 4X Microsoft Partner of the Year, the #1 ranked NYC area MSP and NJ Business of the Year
• Offers new article for seven cyber-security best practices
• Discusses the risks posed by cyber-criminals for larger and small businesses
• Some of the talking points
  • Create an Acceptable Use Policy – and Enforce It!
  • Train All Employees on Cyber-security Best Practices

Barracuda enjoys MSP growth

• Reporting strong growth in managed services business in EMEA and APAC
• Global expansions fuels growth with New Zealand and Australia
• Markets & Markets states MSP market is to grow by about 10% each year between now and 2023
• Partner base has grown to 4,300

Vology Completes Recapitalization

• Vology located in Clearwater, Florida (USA) and provides managed cloud and security services
• Completes financial recapitalization last week with the Capitala Group out of Charlotte, North Carolina (USA)
• Vology monitors, manages and maintains 260,000 devices at 32,000 client sites throughout the United States
• Capitala Group is a $3.0 billion asset management firm

CAI Partners with the State of Georgia for the Management of Temporary IT Labor

• Computer Aid, Inc. (CAI) $600 million privately-held Information Technology management and outsourcing company located in Allentown, PA (USA)
• Now supporting the State of Georgia through Georgia IT Temporary Services statewide contract
• New program will result in savings for the State’s purchasers as well as offer local businesses a chance to compete for opportunities on a level playing field. It is expected to engage more than 700 local IT workers for more than 30 different State and local government entities across Georgia.

Aventis Systems Launches Cortavo Managed Services Solution

• Aventis located in Atlanta, Georgia (USA), provider for information technology hardware, software and services
• Announces launch of Cortavo Managed Services Solution
• First solution to provide all the equipment companies need to their business
  • Personal computing equipment
  • Networking gear
  • Virtual servers
  • Aventis owns 100% of the hardware
  • Will offer low monthly rate per user

LogicMonitor Announces Innovative Enhancements to AIOps Solution

• LogicMonitor out of Santa Barbara, California (USA) monitors infrastructures
• Announces availability of AIOps early warning system
• Designed to provide actionable warning indicators for imminent issues
• “In the same way that a doctor identifies symptoms that if left untreated might lead to major complications, LM Intelligence’s AIOps early warning system will detect the signs that precede IT performance problems, and warn users accordingly,” said Tej Redkar, Chief Product Officer at LogicMonitor
• Root cause analysis (RCA) uses automatically-discovered infrastructure topology to find the root cause for performance anomalies, and automatically limits sent notifications to only those that are relevant to the root cause, ensuring that IT operations teams aren’t flooded with alerts for downstream symptoms.

Logically Expands Managed IT Services Capabilities and Expertise with Addition of Carolinas IT

• Logically located in Portland, Maine (USA) provides managed IT services to small and midsize clients
• Awarded Channel Futures 2019 Digital Innovator of the Year
• Acquires Carolinas IT based in Raleigh, North Carolina (USA)
• Third acquisition this year for Logically
• Logically now provides managed IT services to more than 750 clients from Maine to California

Transom Capital Acquires Scantron Corporation

• Transom Capital out of Los Angeles, California (USA) and is a middle market private equity firm
• Acquire Scantron Corporation headquarter in Twin Cities, Minnesota (USA). Scantron is a global provider for data capture solutions, education, and certification
• Manages nearly a billion copied pages, several hundred thousands end points and devices
• James Oh, Partner at Transom said, “We are excited to make an investment in a globally recognized brand in Scantron. The Company has a long history of delivering quality products and services with a strong embedded customer base who are leading institutions and organizations in their respective industries. We look forward to working with Kevin and his team to develop a Scantron-only focused strategy and build on the brand equity and offering the Company has been able to provide through its history. Scantron squarely fits the characteristics and patterns of a Transom deal and we look forward to guiding the Company to its next phase of growth.”

CyberGuard 360 Named to 2019 MSSP Alert Top 200 Managed Security Services Providers List

• MSP Alert, published by After Nines Inc., names Cyberguard 360 to the Top 200 MSSPs for 2019
• Cyberguard offer cybersecurity and a sister company to Absolute Logic which designs and builds cybersecurity products and services
• Cybersecurity maintains offices in Wilton, CT and Larchmont, NY (USA)
• Al Alper, CEO of CyberGuard 360 and sister company Absolute Logic, said, “It’s gratifying to be recognized by an industry leader such as MSSP Alert for our work and our growth.”

Rackspace Expands Professional and Managed Services to Accelerate Customer Cloud Adoption with Amazon Web Services

• Rackspace based in San Antonio, Texas and Las Vegas, Nevada (USA) and provides cloud services
• Expands its portfolio of Rackspace Service Blocks
• Now providing professional and managed services for Amazon Web Services (AWS)
• "Our customers need deep AWS expertise that helps them develop, deploy, and integrate the latest applications, improve and secure their infrastructure, and ultimately make the most of what AWS has to offer so that they can move their businesses forward," said Matt Stoyka, Chief Relationship Officer, Rackspace
  • Container Services Journey - A combination of Professional Services, Managed Cloud and Advanced Kubernetes Management Service Blocks, this offering helps customers outline their container strategy, build containerized applications and transition them into ongoing management
  • Hybrid Transformation with VMware Cloud on AWS - A grouping of managed and professional services designed to provide customers with the tools and expertise needed to make a smooth transition to hybrid cloud with VMware Cloud on AWS
  • Data Modernization - This configuration helps customers streamline analytics processes, uncover deficiencies within processes and derive meaning from data to enable better data-driven business decisions and serve their customers with accurate and timely data

Orange Business Service lands a sweet deal with Mars for managed services

• Orange selected by Mars to building network that will connect 125,000 Mars Associates across 80 countries
• Mars, which makes M&Ms, Snickers, Twix and other food items
• “The Orange network will provide four times our current network capacity at a lower cost, supporting new digital capabilities we’re using throughout our business," said Mars' Paul L’Estrange, chief technology officer, in a statement.

Konica Minolta Receives Keypoint Intelligence – Buyers Lab Awards for its Innovative IT Solutions

• KonicaMinolta receives award from Keypoint Intelligence For “Outstanding Achievement in Innovation” & Outstanding Workflow Automation Platform” for their Workplace Hub
• KonicaMinolta Workplace Hub is an all-in-one managed IT solution that consolidates a companies technology via single centralize platform
• Konica Minolta’s Dispatcher Phoenix 6 is a dynamic, automated document workflow solution. Available in different vertical editions to address specific business needs, it streamlines and automates common document processing tasks, maximizing productivity and helping users increase their business efficiencies.

InnovateMR's Managed Services Dashboard Delivers Project Transparency

• InnovateMR located in Calabasas, California (USA) offers B2B First Class Panel allows researchers access to business professionals including small business owners, developers, IT decision-makers and more
• Amanda Keller-Grill, VP, Global Innovation & Product Strategy commented, “Transparency and ease of use were the guiding principles in the development of this dashboard. We understand the demands on time that researchers encounter, and we are thrilled to provide a solution that truly empowers industry professionals. The dashboard will provide a comprehensive and actionable picture to effectively optimize projects.”