December 15th

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

Mission and CEO Simon Anderson Earn Comparably Award for Best CEO

• Mission located in Los Angeles, California (USA) offer managed services and is a Premier Consulting Partner with Amazon Web Services (AWS), Partner Network (APN)
• Announces it has won 2019 Comparably Award for Vest CEO
• Comparably Award winners are determined by comparing anonymously-provided sentiment ratings from employees at 50,000 U.S. companies
• Comparably’s Best CEO Award selection is based on how employees rated their CEOs

Hogan Consulting Group Named to Prestigious 2019 Next-Gen 250 List

• Hogna Consulting Group headquarter in Chesterton, Indiana (USA), also has additional offices in Carmel, Indiana, Cincinnati, Ohio, and Louisville, Kentucky
• Provides IT consulting and managed IT services throughout the United States
• Announces addition to the 2019 CRN Next-Gen 250 list
• CRN 2019 Next-Gen list highlights 250 technology solution providers
• "From AI consulting to managed services, to End User Computing and IT security, our clients rely on Hogan Consulting Group to provide consulting strategy and direction to simplify overall IT infrastructure while consistently increasing user productivity," said Hogan. "It truly is an honor to be acknowledged and named to the 2019 Next-Gen 250 list"

SolarWinds Orion Suite v4.0 Undergoes Common Criteria Evaluation

• SolarWinds out of Herndon, Virginia (USA) provides affordable IT management software
• Annouces that the SolarWinds ® Orion ® Suite for Federal Government v4.0 is undergoing evaluation for Common Criteria to Evaluation Assurance Level (EAL) 2+ under the Netherlands Scheme for Certification in the Area of IT Security (NSCIB)
• Common Criteria is an international set of guidelines and specifications designed to ensure information security products meet agreed-upon security standards for government deployments in 30 nations. Conformance is verified through laboratory evaluation and scheme certification

KORE acquires Integron to expand footprint in IoT solutions and managed services

• KORE based in Alpharetta, Georgia (USA)
• Acquires Integron for undisclosed sum
• Integron founded in 1985, has offices in Rochester, New York and Ulestraten, The Netherlands
• KORE is the largest global independent IoT enabler with more than 6,000 clients
• Integron offers managed IoT services, and managed services portal

Brillio Named Microsoft Azure Expert Managed Service Provider (MSP) by Microsoft

• Brillio located in Santa Clara, California (USA) and provides digital consulting services and solutions
• Announced that they have been named a Microsoft Azure Expert Managed Service Provider (MSP)
• “Brillio has invested in hundreds of trained resources, and dozens of projects to build and harness deep Azure knowledge and service capabilities,” said Raj Mamodia, Founder and CEO at Brillio
• Brillio has seven offices in three continents and has 1,500 plus employees

FirstLight Acquires ColoSpace

• FirstLight located in Albany, New York (USA) provide fiber optic data, internet, data center, cloud computing, and unified communications
• Announces acquisition of ColoSpace
• ColorSpace is a regional provider of colocation, managed IT services, cloud solutions, and disaster recovery services in New England area of the United States
• Founded in 1999, FirstLight has been building and operating its own fiber optic network for 20 years
• "Since founding ColoSpace nearly 20 years ago, we have been singularly focused on delivering high quality, innovative solutions to our customers. As enterprise cloud adoption continues to accelerate exponentially, comprehensive IT solutions coupled with scalable, low latency connectivity has become increasingly important to our clients. FirstLight, with its unparalleled fiber network and communications capabilities, is the ideal organization to enable our clients to benefit from these technology trends," said Aaron D. Sawchuk, Co-Founder & Chairman, who will remain with the organization to help lead the Company's Data Center/Cloud business

CSP Inc. Reports Fiscal Fourth Quarter and Full Year 2019 Financial Results; Increased Direct ...

• CSP headquartered in Lowell, Massachusetts and provides security and packet capture products managed IT and professional services along with technology solutions
• Growth of 12.8% and fiscal fourth quarter
• Growth of 8.4% for fiscal 2019 that ended September 30, 2019
• Paying quarterly dividend of $0.15 per share
• Total revenue of fiscal year ending September 30^th, 2019 was $79.1 million

Grupo Gtd Leverages Netcracker's Managed Services After Deploying End-to-End Solution

• NEC Corp. and Netcracker Technology announced today that Grupo Gtd, the Chilean-based service provider with customers across South America, has expanded its professional services relationship with Netcracker
• Grupo Gtd is leveraging Netcracker’s full-stack solution as part of its large-scale B2B transformation program, which is focused on introducing new enterprise services, digitalizing the customer journey and experience and automating ordering and fulfillment processes

Loffler Companies acquires Office Systems Company of Sioux City, IA, bringing suite of managed IT, copy, print, security and cloud solutions to Iowa and Nebraska

• Loffler Companies, headquartered in Bloomington, Minnesota (USA) provides IT solutions, managed print services, phone systems, security and surveillance systems multi-functional copiers/printers, document workflow technology and people-based managed services
• Acquires Office Systems Company located in Sioux City, Iowa (USA)
• “We’re pleased to join the Loffler team and are confident our clients will benefit from the excellent, nationally recognized service and support Loffler’s almost 600-member team provides”, stated Chic Wolfe, Office Systems Company President
• For the past four years, Loffler has been recognized as one of the top 150 IT Managed Service providers in the United States by CRN

IDC reports spending growth on security

• $47 billion spent worldwide in 2019 on managed security services, integration services,consulting services and IT education/training
  Security services have CAGR (cumulative annual growth rate) of 11.2% over next 5 years
  $38 billion spent in 2019 on endpoint security, identity/digital trust security, security analytics, intelligence, response and orchestration software

Solano supervisors approve $13M in IT service contracts

• Solano Board of Supervisors award $12.79 million IT contract to Avenu Insights and Analytics
• Avenu Insights to provide managed IT services from January 1^st,2020 to December 31^st, 2021
• Solano County has a one-year option as well
• The second two-year contract, for $530,192, is to provide project management services to the property tax administration system replacement project from Jan. 1 through Dec. 31, 2021
• The agreement includes three subsequent one-year renewals that could take the total amount to $877,511
• Avenu Insights and Analytics has offices in El Dorado Hills, Fresno, Pleasanton, Sacramento and Westlake Village

Netsurion Simplifies Cybersecurity Management for MSPs with IT Glue Integration

• Netsurion located in Fort Lauderdale, Florida (USA) is a provider for advanced threat protection for managed IT service providers
• Announces new integration between it’s Event Tracker SOC-as-a-Service and document platform provider, IT Glue
• “Every minute matters in the face of a cyberattack,” noted A.N. Ananth, chief strategy officer of Netsurion. “Which means the less time you need to spend checking multiple data sources, reports, and repositories, the better. And even in day-to-day operations, the IT Glue integration can help MSPs accelerate their cybersecurity maturity with better visibility and repeatable processes to make better and faster decisions.”
• IT Glue based in Vancouver, Canada and provides Software-as-a-Service (SaaS)for IT professionals

Bates Security Owners Expand into IT Managed Services with Launch of Heron Managed Services

• Heron Managed Services offers ‘IT At Your Service’ and was born out of a 30-year legacy of excellence in security solutions
• Expands business services to include IT infrastructure and managed services with launch of Heron Managed Services
• “We have developed a successful business model for providing security solutions and supporting our customers which we will also use to deliver successful IT related services to our existing customers,” said Bryan Bates, Co-Owner of Heron MSP

Microsoft and NTT Corporation Start a New Strategic Alliance

• Reported in Financial Buzz NTT Corporation and Microsoft announce multi-year alliance for delivering secure and reliable solutions
• NTT is a global technology and solutions provider for global networks, cybersecurity, managed IT, applications services, fat center and cloud services
• Companies to collaborate on IOWN

Innodata Launches docAnalytics, a Web-Based, AI-Enabled Document-to-Data Transformation Engine & Document Analytics Platform

• Innodata located in New York, New York (USA) and is a data engineering company
• Announces launch of docAnalytics, which is a web based document analysis platform

HP expands with new R & D facility for software

• HP is in negotiations in City of Vancouver, WA to purchase 68 acres of industrial land
• Planning to move out of its current leased facilities at the Columbia Tech Center and build a new location from scratch at what was once the English Pit gravel mine
• Subsequent phases would see the company’s campus grow to encompass an estimated 1.5 million square feet, including offices, research and development and manufacturing
• currently employs around 1,100 people in Vancouver — 700 badge-carrying employees, and another 400 full-time contractors
• The company would initially spend a minimum of $50 million to $80 million to develop two office buildings with 330,000 square feet of space on about 28 acres of the property, leaving 40 acres for future development
• The proposed deal features a number of perks for HP including $10 million worth of city funded infrastructure improvements and a potential reduction in transportation impact
• The city’s contribution to building out the streets and other public infrastructure in the Section 30 area would start with $3.5 million for the first phase of the project and ultimately top out at about $10 million

InnovateMR's Managed Services Dashboard Delivers Project Transparency

• InnovateMR located in Calabasas, California (USA) offers B2B First Class Panel allows researchers access to business professionals including small business owners, developers, IT decision-makers and more
• Amanda Keller-Grill, VP, Global Innovation & Product Strategy commented, “Transparency and ease of use were the guiding principles in the development of this dashboard. We understand the demands on time that researchers encounter, and we are thrilled to provide a solution that truly empowers industry professionals. The dashboard will provide a comprehensive and actionable picture to effectively optimize projects.”

GreatAmerica and Collabrance Announce 2020 Managed IT Sales Training Dates

• Chartec’s Alex Rogers to Facilitate Three Additional IT Sales Process Training Sessions
• Designed for Managed Service Providers (MSPs) and Office Technology Dealers
• Two-day training event to be held at Great America headquarter in Cedar Rapids, Iowa. (USA)
• Solution providers learn how to profitably sell Everything-as-a-Service
• GreatAmerica is the largest independent, family-owned national commercial equipment finance company in the U.S.

Sales Simplicity Seminar 2020 Dates:

• January 21-22, 2020
• March 24-25, 2020
• August 25-26, 2020