MSP & MSSP Industry Notes for August 8th, 2022

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August 8th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Frost & Sullivan Names Booz Allen Hamilton a Top Innovator in Managed Detection & Response

• Booz Allen Hamilton announced that Frost & Sullivan ranked the firm the most innovative vendor in their Frost Radar: Global Managed Detection and Response Market, 2022 report
• global headquarters in McLean, Virginia, our firm employs nearly 29,300 people globally as of June 30, 2022
• had revenue of $8.4 billion for the 12 months ended March 31, 2022

Palo Alto Networks Unit 42 Helps Customers Better Address Cybersecurity Threats Through ...

• Palo Alto Networks, introduced Unit 42 Managed Detection and Response
• Palo Alto Networks (NASDAQ: PANW), the global cybersecurity leader, today introduced Unit 42 Managed Detection and Response
• Unit 42 MDR is built on Cortex XDR, it is optimized to not just prioritize alerts but also to massively reduce the number of alerts customers receive
• Cortex XDR^® is the world's first detection and response solution that natively integrates network, endpoint and cloud data to stop sophisticated attacks

Omega Systems launches managed IT compliance service

• recently launched Smart Comply, a managed IT compliance service to help companies with cybersecurity risk management and regulatory compliance

Blogger has identified a glitch in a range of Xerox photocopying and scanning machines st

• German computer scientist and blogger has identified a glitch in a range of Xerox photocopying and scanning machines which causes them to randomly alter numbers in documents
• One Xerox printer had enlarged the square meter of a room from 14.13 m² to 17.42m², while another shrunk it from 21.11 m² to 14.13 m². Mr Kriesel found the copier would often change the number 6 into the number 8, and vice versa

M-Files Wins Best Feature Set and Best Relationship Awards in Document

• announced that TrustRadius has recognized the company with both a 2022 Best Feature Set and a 2022 Best Relationship Award in document management
• The Best Relationship Awards honor companies that provide their customers with accurate implementation expectations, fulfill sales and marketing promises, and deliver ROI

Konica Minolta Launches Managed EDR Services

• announced its new Managed Endpoint Detection and Response (MEDR) service, designed to protect supported endpoints against modern attacks and exploitation
• cloud-based service helps to secure endpoints on organizations’ IT networks by detecting unusual or potentially malicious activity and responding to neutralize any possible threats before they can cause compromise

Radware Inks Reseller Deal with DataBank

• provider of cyber security and application delivery solutions, announced it signed a reseller agreement with DataBank
• DataBank will offer Radware’s Cloud DDoS Protection and Application Security solutions to customers
• Radware’s Cloud DDoS Protection uses behavioral-based detection, automatic signature creation, and sophisticated SSL attack mitigation to protect organizations against today’s most dynamic and damaging DDoS threats

NYI Expands 60 Hudson Street Operations

• expanded its 60 Hudson Street operations through the addition of space formerly occupied by Equinix
• expansion is the result of a joint venture with QTD Systems, who acquired the Equinix space in a transaction that closed on August 1, 2022
• expansion will benefit multiple parties
• Former Equinix customers will enjoy operational continuity and access to NYI’s on-premise expert technical staff, cost-effective interconnection platform and suite of hybrid infrastructure solutions and high-touch managed services.
• Domestic and international customers will gain access to more space and power, and to an expanded carrier ecosystem.
• Telecommunication providers and carriers will benefit from seamless and cost-effective access to NYI’s expanded in-building conduit infrastructure and additional points of entry.

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

Datto's Rob Rae: There's Massive Opportunity For The Channel Right Now

• Reported on CRN
• Rae spoke at IT By Design’s Build IT Live conference in Jersey City, N.J., last week about how MSPs can protect their customers through mitigating risks as cybercrimes wreak havoc on the global economy
• “Right now more than ever, this is a massive opportunity for all of us,” said Rae (pictured). “We talk about an impending recession, we talk about the pandemic, and yet we all thrive through it. We’re all making money. Datto, this little crappy company out of Connecticut started by a 25-year-old who just wanted beer money just sold for $6.2 billion. This is insane, the amount of money that is flowing through this industry. Things have changed and grown and we‘re all thriving through this.”

FileTrail creates expanded partner program to advance the development of its records ...

• introducing a new partner program designed to improve client service by expanding resources for sales and implementation of FileTrail platforms
• partnerships expand FileTrail’s marketing reach and increase its software implementation resources
• legal IT consulting firms and other trusted partners are joining the program to bring RM and IG platforms to their suite of offerings.

Chinese Chip Makers to Increase Price

• Due to the supply shortage of chip raw materials such as wafers, capacitors, resistors, PCBs, etc., the price of raw material has been increased significantly as a result
• Senior vice president of research and development of TSMC predict that it will take 2-3 years to solve the problem when more new wafer factories are ready for production

ICS Announces Acquisition of Cards Technology

• announced it has acquired Cards Technology (Cards), also a leading provider of Managed IT Services to small to medium businesses, headquartered in Ocean City, Maryland
• ICS is a provider of IT managed services, cybersecurity, cloud migration and other project-based services, and hardware and software reselling for small to medium-sized organizations.
• ClearLight Partners is a private equity firm in Southern California that invests in established, profitable middle-market companies with significant growth potential

Comcast Business Partners with Fortinet to Secure Enterprise Application Access with New ...

• announced a strategic partnership with Fortinet®
• to deliver enterprises a new set of secure access service edge (SASE), and security service edge (SSE) solutions
• Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions
• Fortinet (NASDAQ: FTNT) makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere

Qlik Named a Leader in IDC MarketScape: U.S. Business -

• named a Leader in the IDC MarketScape: U.S. Business Intelligence and Analytics Platforms 2022 Vendor Assessment (Doc# US48061021, July 2022)
• IDC MarketScape is the IT industry’s premier vendor assessment tool, providing in-depth quantitative and qualitative technology market assessments
• IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market
• Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems

HP cuts employees from printer division

• Announced it has furloughed dozens of employees from its printer supply factory in Corvallis, Oregon
• Company is responding to a slowdown in demand

Ninestar takes more control of Lexmark

• Ninestar of China announced it will increase its ownership of Lexmark from 54.4% to 63
• Will issue a loan to Lexmark for $180 million
• 5 year term
• Interest rate of 6%
• Deal to be completed by 9/20/22

Microsoft admits to printing issue

• Now offering a Windows 10 workaround to fix printing issues caused by recent OS update issued (KM5015807)
• Affects printers/MFPs connected to computers running MS Windows 10 operating syste
• “claims it is currently working on finding root cause of the glitch” and will soon issue remedy

Omega Systems Unveils Managed IT Compliance Service to Help Businesses Address ...

• unveiled its managed IT compliance service
• ‘Smart Comply' is a comprehensive, proprietary service combining data discovery and classification technology with Omega's multi-framework benchmarking assessment
• managed service provider (MSP) and managed security service provider (MSSP) to mid-market organizations in the financial services, government, manufacturing, healthcare and professional services industries

Tequity's Colorado-Based MSP Client, Altitude Integrations, Acquired by Xceptional

• Tequity, acted as the exclusive financial advisor to US-based managed services provider Altitude Integrations in their acquisition by Xceptional
• This is Tequity's 10^th managed cloud service IT transaction

Cybersecurity Notes

• Leading hacking group is Conti of Russia
  • Started in 2020 and is successor of Ryuk aka Wizard Spider group
  • Most popular target is manufacturing vertical
  • 40% of Conti ransomware victims are businesses in the $10 million to $50 million revenue range
  • Hackers looking for businesses who can afford to pay a substantial ransom but do not yet a mature security practice
  • Need for strong protections against hackers moving laterally
• Repertoire magazine reports on healthcare cybersecurity
  • 83% of healthcare organizations surveyed have implemented some degree of software supply chain risk management processes
  • Top reasons for not implementing:
    • 92% = too difficult to implement
    • 68% = little oversight on cybersecurity
    • 83% = lack of demand from federal government
  • McLaren Port Huron Hospital of Michigan has notified 49,000 patients that their PHI was exposed after cyberattack
  • Dark Reading published research on data breaches
    • Average breach costs soared to $9.4 million in 2022 in the US
    • 60% of breaches have resulted in companies increasing their prices to consumers to recoup their costs:
      • Fed/state fines
      • Cleanup
      • Technological improvements
    • Entrust Security, headquartered in Minneapolis, MN, notified an unknown number of customers that their info was exposed after cyberattack.
    • Clinivate Inc., and EMR provider headquartered in Pasadena, CA, notified 77,652 patients that their PHI was exposed after data breach.
    • Blue Cross and Blue Shield of Massachusetts notified 4,855 patients that their PHI was exposed after data breach
    • City of Newport, CT notified an unknown number of residents that their info was exposed during recent email phishing attack.
    • Luke’s Health System of Boise, Idaho has notified 31,573 patients that their PHI was exposed after data breach

• Avamere Senior Living, headquartered in Wilsonville, Oregon, notified 197,730 patients in 96 locations that their PHI was exposed after data breach.
• OneTouchPoint, a commercial printer headquartered in Tempe, AZ, notified 38 of its healthcar customers, that patient PHI may have been exposed after hacker accessed mailing address database.
• The US Federal Court System notified an unknown number of people that it was hit with a cyber breach